Patent Publication Number: US-10778718-B2

Title: Phishing detection and prevention

Description:
COPYRIGHT NOTICE 
     A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever. 
     FIELD OF THE INVENTION 
     One or more implementations relate generally to phishing detection, and more specifically for determining whether login information is compromised by phishing activities. 
     BACKGROUND 
     The subject matter discussed in the background section should not be assumed to be prior art merely as a result of its mention in the background section. Similarly, a problem mentioned in the background section or associated with the subject matter of the background section should not be assumed to have been previously recognized in the prior art. The subject matter in the background section merely represents different approaches, which in and of themselves may also correspond to implementations of the claimed inventions. 
     Generally, phishing involves hackers replacing an actual web page with a similar looking web page designed to capture information entered by a user unbeknownst to the user. The information entered by the user is then forwarded to the actual web page for processing by the actual web page, giving the user the impression that the information is processed seamlessly by the actual web page, even though it is also captured by the hackers via the similar looking web page. It would be helpful to provide techniques to detect and prevent phishing to protect the users from damages caused by the hackers. 
     BRIEF SUMMARY 
     For some embodiments, methods and systems for identifying duplicate records in a database system may include generating, by a server computing system, an authentication cookie based on encrypting an authentication token and a generation time for the authentication token, the authentication cookie to be installed in a user computing system; receiving, by the server computing system, a login request from the user computing system, the login request including login information, the authentication cookie, and a first detection token; decrypting, by the server computing system, the authentication cookie in the login request to generate a second detection token; and comparing, by the server computing system, the first detection token with the second detection token to determine whether the login information is compromised. Other aspects and advantages of the present invention can be seen on review of the drawings, the detailed description and the claims, which follow. 
    
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
       The included drawings are for illustrative purposes and serve only to provide examples of possible structures and process steps for the disclosed techniques. These drawings in no way limit any changes in form and detail that may be made to embodiments by one skilled in the art without departing from the spirit and scope of the disclosure. 
         FIG. 1  shows a diagram of an example computing system that may be used with some embodiments. 
         FIG. 2  shows a diagram of an example network environment that may be used with some embodiments. 
         FIG. 3  is an example diagram showing how login information is captured by a phishing website, in accordance with some embodiments. 
         FIG. 4  is an example diagram of a phishing detection module, in accordance with some embodiments. 
         FIG. 5  shows an example diagram of an implementation of phishing detection server, in accordance with some embodiments. 
         FIG. 6  shows an example diagram of an implementation of a phishing detection system where actual phishing occurs, in accordance with some embodiments. 
         FIG. 7  shows a flowchart of an example process implementing and detecting phishing activities, in accordance with some embodiments. 
         FIG. 8A  shows a system diagram illustrating architectural components of an applicable environment, in accordance with some embodiments. 
         FIG. 8B  shows a system diagram further illustrating architectural components of an applicable environment, in accordance with some embodiments. 
         FIG. 9  shows a system diagram illustrating the architecture of a multitenant database environment, in accordance with some embodiments. 
         FIG. 10  shows a system diagram further illustrating the architecture of a multi-tenant database environment, in accordance with some embodiments. 
     
    
    
     DETAILED DESCRIPTION 
     Various implementations described or referenced herein are directed to different systems, apparatus, methods and computer-readable storage media for detecting and preventing phishing caused by hackers to protect users from unknowingly releasing confidential information including access information such as, for example, user identification and passwords will be described with reference to example embodiments. These examples are being provided solely to add context and aid in the understanding of the present disclosure. It will thus be apparent to one skilled in the art that the techniques described herein may be practiced without some or all of these specific details. In other instances, well known process steps have not been described in detail in order to avoid unnecessarily obscuring the present disclosure. Other applications are possible, such that the following examples should not be taken as definitive or limiting either in scope or setting. 
     In the following detailed description, references are made to the accompanying drawings, which form a part of the description and in which are shown, by way of illustration, specific embodiments. Although these embodiments are described in sufficient detail to enable one skilled in the art to practice the disclosure, it is understood that these examples are not limiting, such that other embodiments may be used and changes may be made without departing from the spirit and scope of the disclosure. 
     As used herein, the term “multi-tenant database system” refers to those systems in which various elements of hardware and software of the database system may be shared by one or more customers. For example, a given application server may simultaneously process requests for a great number of customers, and a given database table may store rows for a potentially much greater number of customers. 
     The described subject matter may be implemented in the context of any computer-implemented system, such as a software-based system, a database system, a multi-tenant environment, or the like. Moreover, the described subject matter may be implemented in connection with two or more separate and distinct computer-implemented systems that cooperate and communicate with one another. One or more embodiments may be implemented in numerous ways, including as a process, an apparatus, a system, a device, a method, a computer readable medium such as a computer readable storage medium containing computer readable instructions or computer program code, or as a computer program product comprising a computer usable medium having a computer readable program code embodied therein. 
     In general, phishing may enable hackers to capture user identification and password information for a particular website and subsequently use that information to log into the same website to capture further information, all without the user&#39;s knowledge. The disclosed embodiments may include systems and methods for identifying a potential existence of a phishing activity when a user is logging in to a website. A method may include generating, by a server computing system, an authentication cookie based on encrypting an authentication token and a generation time for the authentication token, the authentication cookie to be installed in a user computing system; receiving, by the server computing system, a login request from the user computing system, the login request including login information, the authentication cookie, and a first detection token; decrypting, by the server computing system, the authentication cookie in the login request to generate a second detection token; and comparing, by the server computing system, the first detection token with the second detection token to determine whether the login information is compromised. 
     The disclosed embodiments may include an apparatus for detecting and prevent phishing and include a processor, and one or more stored sequences of instructions which, when executed by the processor, cause the processor to generate an authentication cookie based on encrypting an authentication token and a generation time for the authentication token, the authentication cookie to be installed in a user computing system; receive a login request from the user computing system, the login request including login information, the authentication cookie, and a first detection token; decrypt the authentication cookie in the login request to generate a second detection token; and compare the first detection token with the second detection token to determine whether the login information is compromised. 
     The disclosed embodiments may include a machine-readable medium carrying one or more sequences of instructions for detecting and preventing phishing, which instructions, when executed by one or more processors, may cause the one or more processors to generate an authentication cookie based on encrypting an authentication token and a generation time for the authentication token, the authentication cookie to be installed in a user computing system; receive a login request from the user computing system, the login request including login information, the authentication cookie, and a first detection token; decrypt the authentication cookie in the login request to generate a second detection token; and compare the first detection token with the second detection token to determine whether the login information is compromised. 
     While one or more implementations and techniques are described with reference to an embodiment in which detection and prevention of phishing activities is implemented in a system having an application server providing a front end for an on-demand database service capable of supporting multiple tenants, the one or more implementations and techniques are not limited to multi-tenant databases nor deployment on application servers. Embodiments may be practiced using other database architectures, i.e., ORACLE®, DB2® by IBM and the like without departing from the scope of the embodiments claimed. 
     Any of the above embodiments may be used alone or together with one another in any combination. The one or more implementations encompassed within this specification may also include embodiments that are only partially mentioned or alluded to or are not mentioned or alluded to at all in this brief summary or in the abstract. Although various embodiments may have been motivated by various deficiencies with the prior art, which may be discussed or alluded to in one or more places in the specification, the embodiments do not necessarily address any of these deficiencies. In other words, different embodiments may address different deficiencies that may be discussed in the specification. Some embodiments may only partially address some deficiencies or just one deficiency that may be discussed in the specification, and some embodiments may not address any of these deficiencies. 
     The described subject matter may be implemented in the context of any computer-implemented system, such as a software-based system, a database system, a multi-tenant environment, or the like. Moreover, the described subject matter may be implemented in connection with two or more separate and distinct computer-implemented systems that cooperate and communicate with one another. One or more implementations may be implemented in numerous ways, including as a process, an apparatus, a system, a device, a method, a computer readable medium such as a computer readable storage medium containing computer readable instructions or computer program code, or as a computer program product comprising a computer usable medium having a computer readable program code embodied therein. 
       FIG. 1  is a diagram of an example computing system that may be used with some embodiments of the present invention. The computing system  102  may be used by a user to log into a server computer system to enable the server computer system to detect whether phishing of the login information is occurring. 
     The computing system  102  is only one example of a suitable computing system, such as a mobile computing system, and is not intended to suggest any limitation as to the scope of use or functionality of the design. Neither should the computing system  102  be interpreted as having any dependency or requirement relating to any one or combination of components illustrated. The design is operational with numerous other general purpose or special purpose computing systems. Examples of well-known computing systems, environments, and/or configurations that may be suitable for use with the design include, but are not limited to, personal computers, server computers, hand-held or laptop devices, multiprocessor systems, microprocessor-based systems, set top boxes, programmable consumer electronics, mini-computers, mainframe computers, distributed computing environments that include any of the above systems or devices, and the like. For example, the computing system  102  may be implemented as a mobile computing system such as one that is configured to run with an operating system (e.g., iOS) developed by Apple Inc. of Cupertino, Calif. or an operating system (e.g., Android) that is developed by Google Inc. of Mountain View, Calif. 
     Some embodiments of the present invention may be described in the general context of computing system executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that performs particular tasks or implement particular abstract data types. Those skilled in the art can implement the description and/or figures herein as computer-executable instructions, which can be embodied on any form of computing machine readable media discussed below. 
     Some embodiments of the present invention may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices. 
     Referring to  FIG. 1 , the computing system  102  may include, but are not limited to, a processing unit  120  having one or more processing cores, a system memory  130 , and a system bus  121  that couples various system components including the system memory  130  to the processing unit  120 . The system bus  121  may be any of several types of bus structures including a memory bus or memory controller, a peripheral bus, and a local bus using any of a variety of bus architectures. By way of example, and not limitation, such architectures include Industry Standard Architecture (ISA) bus, Micro Channel Architecture (MCA) bus, Enhanced ISA (EISA) bus, Video Electronics Standards Association (VESA) locale bus, and Peripheral Component Interconnect (PCI) bus also known as Mezzanine bus. 
     The computing system  102  typically includes a variety of computer readable media. Computer readable media can be any available media that can be accessed by computing system  102  and includes both volatile and nonvolatile media, removable and non-removable media. By way of example, and not limitation, computer readable media may store information such as computer readable instructions, data structures, program modules or other data. Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can be accessed by computing system  102 . Communication media typically embodies computer readable instructions, data structures, or program modules. 
     The system memory  130  may include computer storage media in the form of volatile and/or nonvolatile memory such as read only memory (ROM)  131  and random access memory (RAM)  132 . A basic input/output system (BIOS)  133 , containing the basic routines that help to transfer information between elements within computing system  102 , such as during start-up, is typically stored in ROM  131 . RAM  132  typically contains data and/or program modules that are immediately accessible to and/or presently being operated on by processing unit  120 . By way of example, and not limitation,  FIG. 1  also illustrates operating system  134 , application programs  135 , other program modules  136 , and program data  137 . 
     The computing system  102  may also include other removable/non-removable volatile/nonvolatile computer storage media. By way of example only,  FIG. 1  also illustrates a hard disk drive  141  that reads from or writes to non-removable, nonvolatile magnetic media, a magnetic disk drive  151  that reads from or writes to a removable, nonvolatile magnetic disk  152 , and an optical disk drive  155  that reads from or writes to a removable, nonvolatile optical disk  156  such as, for example, a CD ROM or other optical media. Other removable/non-removable, volatile/nonvolatile computer storage media that can be used in the exemplary operating environment include, but are not limited to, USB drives and devices, magnetic tape cassettes, flash memory cards, digital versatile disks, digital video tape, solid state RAM, solid state ROM, and the like. The hard disk drive  141  is typically connected to the system bus  121  through a non-removable memory interface such as interface  140 , and magnetic disk drive  151  and optical disk drive  155  are typically connected to the system bus  121  by a removable memory interface, such as interface  150 . 
     The drives and their associated computer storage media discussed above and illustrated in  FIG. 1 , provide storage of computer readable instructions, data structures, program modules and other data for the computing system  102 . In  FIG. 1 , for example, hard disk drive  141  is illustrated as storing operating system  144 , application programs  145 , other program modules  146 , and program data  147 . Note that these components can either be the same as or different from operating system  134 , application programs  135 , other program modules  136 , and program data  137 . The operating system  144 , the application programs  145 , the other program modules  146 , and the program data  147  are given different numeric identification here to illustrate that, at a minimum, they are different copies. 
     A user may enter commands and information into the computing system  102  through input devices such as a keyboard  162 , a microphone  163 , and a pointing device  161 , such as a mouse, trackball or touch pad or touch screen. Other input devices (not shown) may include a joystick, game pad, scanner, or the like. These and other input devices are often connected to the processing unit  120  through a user input interface  160  that is coupled with the system bus  121 , but may be connected by other interface and bus structures, such as a parallel port, game port or a universal serial bus (USB). A monitor  191  or other type of display device is also connected to the system bus  121  via an interface, such as a video interface  190 . In addition to the monitor, computers may also include other peripheral output devices such as speakers  197  and printer  196 , which may be connected through an output peripheral interface  190 . 
     The computing system  102  may operate in a networked environment using logical connections to one or more remote computers, such as a remote computer  180 . The remote computer  180  may be a personal computer, a hand-held device, a server, a router, a network PC, a peer device or other common network node, and typically includes many or all of the elements described above relative to the computing system  102 . The logical connections depicted in 
       FIG. 1  includes a local area network (LAN)  171  and a wide area network (WAN)  173 , but may also include other networks. Such networking environments are commonplace in offices, enterprise-wide computer networks, intranets and the Internet. 
     When used in a LAN networking environment, the computing system  102  may be connected to the LAN  171  through a network interface or adapter  170 . When used in a WAN networking environment, the computing system  102  typically includes a modem  172  or other means for establishing communications over the WAN  173 , such as the Internet. The modem  172 , which may be internal or external, may be connected to the system bus  121  via the user-input interface  160 , or other appropriate mechanism. In a networked environment, program modules depicted relative to the computing system  102 , or portions thereof, may be stored in a remote memory storage device. By way of example, and not limitation,  FIG. 1  illustrates remote application programs  185  as residing on remote computer  180 . It will be appreciated that the network connections shown are exemplary and other means of establishing a communications link between the computers may be used. 
     It should be noted that some embodiments of the present invention may be carried out on a computing system such as that described with respect to  FIG. 1 . However, some embodiments of the present invention may be carried out on a server, a computer devoted to message handling, handheld devices, or on a distributed system in which different portions of the present design may be carried out on different parts of the distributed computing system. 
     Another device that may be coupled with the system bus  121  is a power supply such as a battery or a Direct Current (DC) power supply) and Alternating Current (AC) adapter circuit. The DC power supply may be a battery, a fuel cell, or similar DC power source needs to be recharged on a periodic basis. The communication module (or modem)  172  may employ a Wireless Application Protocol (WAP) to establish a wireless communication channel. The communication module  172  may implement a wireless networking standard such as Institute of Electrical and Electronics Engineers (IEEE) 802.11 standard, IEEE std. 802.11-1999, published by IEEE in 1999. 
     Examples of mobile computing systems may be a laptop computer, a tablet computer, a Netbook, a smart phone, a personal digital assistant, or other similar device with on board processing power and wireless communications ability that is powered by a Direct Current (DC) power source that supplies DC voltage to the mobile computing system and that is solely within the mobile computing system and needs to be recharged on a periodic basis, such as a fuel cell or a battery. 
       FIG. 2  shows a diagram of an example network environment that may be used with some embodiments of the present invention. Network environment  400  includes user computing systems  205  and  212 . One or more of the user computing systems  205  and  212  may be a mobile computing system. The user computing systems  205  and  212  may be connected to the network  250  via a cellular connection or via a Wi-Fi router (not shown). The network  250  may be the Internet. The user computing systems  205  and  212  may be coupled with server computing system  255  via the network  250 . 
     The user computing systems  205  may include application module  208 . A user may use the user computing system  205  and the application module  208  to connect to and communicate with the server computing system  255  and login to application  257  (e.g., a Salesforce.com® application). The user may be required to specify a user ID and a password to login to the application  257 . The server computing system  255  may be coupled with database  270 . The server computing system  255  may be associated with an entity (e.g., Salesforce.com®). When the user computing system  205  is compromised by virus software such as phishing software, the user ID and password may be intercepted and captured by hackers. 
       FIG. 3  is an example diagram showing how login information is captured by a phishing website, in accordance with some embodiments. Diagram  300  includes a target website  305  associated with a target server  350 . For example, the target website  305  may be a website provided by a financial institution and accessible via the Internet. The target website  305  may be accessible using the Internet via the uniform resource locator (URL) or Internet link  306 . In this example, the target website  305  represents a website that the user  301  actually wants to access (shown as directional path  302 ). The diagram  300  also includes a phishing website  310  which may be associated with the phishing server  355 . The phishing website  310  may be accessible using the Internet via the URL  311 . In this example, the user  301  has no intention of accessing the phishing website  310 . 
     For some embodiments, the phishing website  310  may be associated with hackers and may be designed to capture information belonging to the user  301 . Typically, phishing may be possible as a result of un-intended prior installation of malicious or phishing software in a user computing system such as, for example, the user computing system  205  shown in  FIG. 2 . Once the phishing software is installed, it may monitor the Internet activities of the user  301  and may redirect the user  301  to the phishing website  306  (shown as directional path  303 ) when it detects that the user  301  is trying to access the target website  305 . For example, this may occur when the phishing software in the user computer system  205  detects that the user  301  types in the URL  306  using a web browser. The phishing software may replace the URL  306  with the URL  311 . The phishing website  306  may be configured to have a similar user interface as the user interface of the target website  305 . This may deceive the user  301  into believing that the user  301  actually reaches the target website  305 . 
     Subsequent to the user  301  providing the login information which includes the user ID  315  and the password  320 , the login information may be compromised because the user ID  315  and the password  320  may be captured and saved by the phishing server  355 . The phishing server  355  may then redirect the user  301  to the target website  305  using the URL  306  (shown as directional path  304 ) and pass the same login information to the target website  305  to enable the user  301  to log into the target server  350 . The activities of the phishing server  355  are transparent to the user  301 , and the user  301  may continue to interact with the target server  350  via the target website  305  as if no phishing occurred. The login information captured by the phishing server  355  may subsequently be used by the hackers to access the target server  350  acting as the user  301 . It may be noted that the scenario described with diagram  300  assumes that the target website  305  requires the user  301  to provide the login information and that the phishing server  355  is configured to capture the login information. It may be possible that the phishing server  355  is also configured to capture information other than or in addition to the login information. 
       FIG. 4  is an example diagram of a phishing detection module, in accordance with some embodiments. The phishing detection module  400  may be configured to operate in the target server  350  (shown in  FIG. 3 ). The phishing detection module  400  may include a token generator  410  configured to generate a token (also referred to as an authentication token) to be used for the phishing detection. The authentication token may be generated using a random number generator. For some embodiments, the authentication token may be unique per user. For some other embodiments, the authentication token may be unique per user computing system that the user  301  uses to login to the target server  350 . 
     For some embodiments, the time that the authentication token is generated (also referred to as the generation time for the authentication token) may be used for the phishing detection. The token generator  410  may also be configured to generate a detection token based on the authentication token and the generation time for authentication token. For some embodiments, the detection token is generated by using the hash module  425  on the authentication token and the generation time for the authentication token, as follows:
 
Detection token=Hash(authentication token+generation time for authentication token).
 
     For some embodiments, the detection token may be provided to the user  301  by the target website  305 . For example, upon completing the registration, the user  301  may receive the detection token from the target server  350  via an email. The phishing detection module  400  may also include a key generator  415  configured to generate keys to be used for encryption and decryption. For example, there may be an encryption key and a decryption key. For some embodiments, the encryption and decryption operations may be performed using the same key. The decryption key may be stored in the target server  350 . The encryption key may be used to encrypt the authentication token and the generation time for the authentication token to generate an authentication cookie  525  (shown in  FIG. 5 ), as follows:
 
Authentication cookie=Encrypt(authentication token+generation time for authentication token).
 
     The authentication cookie  525  may enable the target server  350  to determine whether phishing activity occurs when the user  301  logins to the target server  350 . For some embodiments, the authentication cookie  525  may be sent by the cookies installation module  420  from the target server  350  and stored in the user computing system  205  as a web browser cookie. For example, this may occur when the user  301  registers with the target server  350 . This may also occur subsequent to the user&#39;s registration if the authentication cookie  525  cannot be located in the user computing system  205 . 
     The phishing detection module  400  may also include a token comparison module  430  configured to compare a detection token generated from the authentication cookie  525  and a detection token received with the login request. Based on the comparison, the phishing detection module  400  may determine whether phishing has occurred. 
       FIG. 5  shows an example diagram of an implementation of a phishing detection system, in accordance with some embodiments. As shown in diagram  500 , when the user  301  logins to the target website  305  using the user computing system  205 , the detection token  520  may be sent as part of the login request. For example, the user  301  may be required to enter a user ID  315  and a password  320  on a login form. For some embodiments, the detection token  530  may also be provided somewhere in the body of the login page and may be hidden so as not easily identified. The location of the detection token in the login page is known only to the target server  350 . This is to prevent the detection token  530  from being intercepted by the phishing server  355 . When the login request is initiated, the authentication cookie  525  may also be sent from the user computing system  205  to the target server  350 . 
     When the target server  350  receives the login request via the target website  305  (shown path  501 ), it may first process the user ID and the password to authenticate the user  301 . If the authentication is successful, the target server  350  may then use the decryption key  520  stored in the target server  350  to decrypt the authentication cookie  525  received from the user computing system  205 . As described, it may be possible to use the same key for encryption and decryption. In that scenario, only one key is stored in the target server  350  instead of the encryption key  515  and the decryption key  520 . For some embodiments, the encryption key  515  and decryption key  520  may be stored in a cache memory of the target server  350  for faster access. 
     The decryption of the authentication cookie  525  may produce the authentication token and the generation time for the authentication token. This is because the authentication cookie  525  was originally generated by encrypting the authentication token and the generation time for the authentication token. The target server  350  may then apply use the hash module  425  to apply a harsh function to the authentication token and the generation time for the authentication token after they are produced by the decryption operation. The hash operation may generate a detection token  535 . 
     For some embodiments, the detection token  535  generated from the decryption operation and the detection token  530  received from the user  301  as part of the login request may be compared against each other. The comparison is shown as the dotted line connecting the detection token  530  and the detection token  535 . If they match, the target server  350  may conclude that no phishing has occurred. 
       FIG. 6  shows an example diagram of an implementation of a phishing detection system where actual phishing occurs, in accordance with some embodiments. Diagram  600  is similar to diagram  500  of  FIG. 5 , except for the phishing website  310  and the phishing server  355 . When the user  301  logins to the target website  305  using the user computing system  205 , the detection token  520  may be sent as part of the login request. However, instead of being directed to the target website  305  (shown as path  501 ), the user  301  is tricked by the phishing software and the login request is redirected to the phishing website  310  and phishing server  355  (shown as path  502 ). After the user ID  315  and the password  320  are intercepted by the phishing website  310 , the user  301  is redirected to the target website  305  with the same user ID  315  and password  320  (shown as path  503 ). 
     As described with  FIG. 5 , the detection token  530  may also be provided somewhere in the body of the login page and may be hidden. However, when redirection to the phishing website  350  occurs, the actual detection token  530  may be lost and a modified or invalid detection token may be received by the target server  350 . When this occurs, the invalid detection token received with the login request and the detection token generated from the decryption operation will not match, indicating that phishing has occurred. 
     For some embodiments, the target server  350  is configured to remember the IP address  610  that the user computing system  205  is associated with. If the target server  350  detects that a different IP address is used when the login request is received, the target server  350  may require entering the detection token  520  to confirm that the use of the different IP address is intentional by the user  301  and not by someone else. In the scenario of  FIG. 6 , if the login request is intercepted by the phishing website  310  and then redirected to the target website  305 , the IP address detected by the target server  350  would be the IP address  615  associated with the phishing website  355  and not the IP address  610  associated with the user computing system  205 . As such, the detection token  520  may be requested by the target server  350 . However, since the hackers associated with the phishing website  310  do not know the detection token  520 , any detection token provided by the hackers would be a modified or invalid detection token. As a result, when the target server  350  compares the detection token  535  with the detection token provided by the hackers, they would be different. Based on that, the target server  350  may conclude that phishing may have occurred, and a phishing notification may be sent to the user  301 . Based on receiving the phishing notification, the user  301  may take appropriate action to prevent the phishing from causing damages including, for example, changing the user ID  315  and/or the password  320 . For some embodiments, only the encryption key  515  and the decryption key  520  are stored in the target server  350 . In the scenario where one key is used for both encryption and decryption, only that one key is stored in the target server  350 . For some embodiments, the target server  350  does not need to store any detection token or the authentication cookie. 
       FIG. 7  shows a flowchart of an example process for detecting and preventing phishing activity, in accordance with some embodiments. The example process  700  may be used to evaluate a login request to determine whether the login request has been intercepted by a phishing website. The phishing website may be associated with a phishing server and the intercepted login request may enable the phishing server to capture the login information included in the login request. The process may start at block  705  where an authentication cookie may be installed in the user computing system. The authentication cookie may be generated based on an encrypting the authentication token and a time the authentication token is generated. 
     At block  710 , a detection token is provided to the user. The detection token may be generated by applying a hash function to the authentication token and the generation time for the authentication token. This detection token may be communicated to the user. It may be noted that the detection token is provide to and known only by the user, and not supposed to be known by anyone else including the hackers operating the phishing website  310 . 
     In order for the user to login to the target server  350 , a login request may be generated. The login request may include the login information (user ID and password) and the authentication cookie, as shown in block  715 . The login request may also include the detection token (referred to as a first detection token), as shown in block  720 . If the login request has not been intercepted by the phishing server  355 , the detection token included in the login request is the same as the detection token provided earlier to the user, as shown in block  710 . However, if the login request is intercepted by the phishing website  310 , the detection token included in the login request would be a modified or invalid detection token, as described with  FIG. 6 . 
     At block  725 , the target server  350  may derive a second detection token from the authentication cookie received with the login request. This may include decrypting the authentication cookie to recover the authentication token and the generation time for the authentication token. A hash function may then be applied to the recovered authentication token and the generation time for the authentication token to generate the second detection token. 
     At block  730 , the first detection token and the second detection token are compared against one another. If the two detection tokens match, then there is no phishing. However, if they are different because the detection token received with the login request is a invalid token, the target server  350  may determine that phishing has occurred and may generate a phishing notification, as shown in block  735 . 
       FIG. 8A  shows a system diagram  800  illustrating architectural components of an on-demand service environment, in accordance with some embodiments. A client machine located in the cloud  804  (or Internet) may communicate with the on-demand service environment via one or more edge routers  808  and  812 . The edge routers may communicate with one or more core switches  820  and  824  via firewall  816 . The core switches may communicate with a load balancer  828 , which may distribute server load over different pods, such as the pods  840  and  844 . The pods  840  and  844 , which may each include one or more servers and/or other computing resources, may perform data processing and other operations used to provide on-demand services. Communication with the pods may be conducted via pod switches  832  and  836 . Components of the on-demand service environment may communicate with a database storage system  856  via a database firewall  848  and a database switch  852 . 
     As shown in  FIGS. 8A and 8B , accessing an on-demand service environment may involve communications transmitted among a variety of different hardware and/or software components. Further, the on-demand service environment  800  is a simplified representation of an actual on-demand service environment. For example, while only one or two devices of each type are shown in  FIGS. 8A and 8B , some embodiments of an on-demand service environment may include anywhere from one to many devices of each type. Also, the on-demand service environment need not include each device shown in  FIGS. 8A and 8B , or may include additional devices not shown in  FIGS. 8A and 8B . 
     Moreover, one or more of the devices in the on-demand service environment  800  may be implemented on the same physical device or on different hardware. Some devices may be implemented using hardware or a combination of hardware and software. Thus, terms such as “data processing apparatus,” “machine,” “server” and “device” as used herein are not limited to a single hardware device, but rather include any hardware and software configured to provide the described functionality. 
     The cloud  804  is intended to refer to a data network or plurality of data networks, often including the Internet. Client machines located in the cloud  804  may communicate with the on-demand service environment to access services provided by the on-demand service environment. For example, client machines may access the on-demand service environment to retrieve, store, edit, and/or process information. 
     In some embodiments, the edge routers  808  and  812  route packets between the cloud  804  and other components of the on-demand service environment  800 . The edge routers  808  and  812  may employ the Border Gateway Protocol (BGP). The BGP is the core routing protocol of the Internet. The edge routers  808  and  812  may maintain a table of IP networks or ‘prefixes’ which designate network reachability among autonomous systems on the Internet. 
     In one or more embodiments, the firewall  816  may protect the inner components of the on-demand service environment  800  from Internet traffic. The firewall  816  may block, permit, or deny access to the inner components of the on-demand service environment  800  based upon a set of rules and other criteria. The firewall  816  may act as one or more of a packet filter, an application gateway, a stateful filter, a proxy server, or any other type of firewall. 
     In some embodiments, the core switches  820  and  824  are high-capacity switches that transfer packets within the on-demand service environment  800 . The core switches  820  and  824  may be configured as network bridges that quickly route data between different components within the on-demand service environment. In some embodiments, the use of two or more core switches  820  and  824  may provide redundancy and/or reduced latency. 
     In some embodiments, the pods  840  and  844  may perform the core data processing and service functions provided by the on-demand service environment. Each pod may include various types of hardware and/or software computing resources. An example of the pod architecture is discussed in greater detail with reference to  FIG. 8B . 
     In some embodiments, communication between the pods  840  and  844  may be conducted via the pod switches  832  and  836 . The pod switches  832  and  836  may facilitate communication between the pods  840  and  844  and client machines located in the cloud  804 , for example via core switches  820  and  824 . Also, the pod switches  832  and  836  may facilitate communication between the pods  840  and  844  and the database storage  856 . 
     In some embodiments, the load balancer  828  may distribute workload between the pods  840  and  844 . Balancing the on-demand service requests between the pods may assist in improving the use of resources, increasing throughput, reducing response times, and/or reducing overhead. The load balancer  828  may include multilayer switches to analyze and forward traffic. 
     In some embodiments, access to the database storage  856  may be guarded by a database firewall  848 . The database firewall  848  may act as a computer application firewall operating at the database application layer of a protocol stack. The database firewall  848  may protect the database storage  856  from application attacks such as structure query language (SQL) injection, database rootkits, and unauthorized information disclosure. 
     In some embodiments, the database firewall  848  may include a host using one or more forms of reverse proxy services to proxy traffic before passing it to a gateway router. The database firewall  848  may inspect the contents of database traffic and block certain content or database requests. The database firewall  848  may work on the SQL application level atop the TCP/IP stack, managing applications&#39; connection to the database or SQL management interfaces as well as intercepting and enforcing packets traveling to or from a database network or application interface. 
     In some embodiments, communication with the database storage system  856  may be conducted via the database switch  852 . The multi-tenant database system  856  may include more than one hardware and/or software components for handling database queries. Accordingly, the database switch  852  may direct database queries transmitted by other components of the on-demand service environment (e.g., the pods  840  and  844 ) to the correct components within the database storage system  856 . In some embodiments, the database storage system  856  is an on-demand database system shared by many different organizations. The on-demand database system may employ a multi-tenant approach, a virtualized approach, or any other type of database approach. An on-demand database system is discussed in greater detail with reference to  FIGS. 9 and 10 . 
       FIG. 8B  shows a system diagram illustrating the architecture of the pod  844 , in accordance with one embodiment. The pod  844  may be used to render services to a user of the on-demand service environment  800 . In some embodiments, each pod may include a variety of servers and/or other systems. The pod  844  includes one or more content batch servers  864 , content search servers  868 , query servers  872 , file force servers  876 , access control system (ACS) servers  880 , batch servers  884 , and app servers  888 . Also, the pod  844  includes database instances  890 , quick file systems (QFS)  892 , and indexers  894 . In one or more embodiments, some or all communication between the servers in the pod  844  may be transmitted via the switch  836 . 
     In some embodiments, the application servers  888  may include a hardware and/or software framework dedicated to the execution of procedures (e.g., programs, routines, scripts) for supporting the construction of applications provided by the on-demand service environment  800  via the pod  844 . Some such procedures may include operations for providing the services described herein. The content batch servers  864  may requests internal to the pod. These requests may be long-running and/or not tied to a particular customer. For example, the content batch servers  864  may handle requests related to log mining, cleanup work, and maintenance tasks. 
     The content search servers  868  may provide query and indexer functions. For example, the functions provided by the content search servers  868  may allow users to search through content stored in the on-demand service environment. The Fileforce servers  876  may manage requests information stored in the Fileforce storage  878 . The Fileforce storage  878  may store information such as documents, images, and basic large objects (BLOBs). By managing requests for information using the Fileforce servers  876 , the image footprint on the database may be reduced. 
     The query servers  872  may be used to retrieve information from one or more file systems. For example, the query system  872  may receive requests for information from the app servers  888  and then transmit information queries to the NFS  896  located outside the pod. The pod  844  may share a database instance  890  configured as a multi-tenant environment in which different organizations share access to the same database. Additionally, services rendered by the pod  844  may require various hardware and/or software resources. In some embodiments, the ACS servers  880  may control access to data, hardware resources, or software resources. 
     In some embodiments, the batch servers  884  may process batch jobs, which are used to run tasks at specified times. Thus, the batch servers  884  may transmit instructions to other servers, such as the app servers  888 , to trigger the batch jobs. In some embodiments, the QFS  892  may be an open source file system available from Sun Microsystems® of Santa Clara, Calif. The QFS may serve as a rapid-access file system for storing and accessing information available within the pod  844 . The QFS  892  may support some volume management capabilities, allowing many disks to be grouped together into a file system. File system metadata can be kept on a separate set of disks, which may be useful for streaming applications where long disk seeks cannot be tolerated. Thus, the QFS system may communicate with one or more content search servers  868  and/or indexers  894  to identify, retrieve, move, and/or update data stored in the network file systems  896  and/or other storage systems. 
     In some embodiments, one or more query servers  872  may communicate with the NFS  896  to retrieve and/or update information stored outside of the pod  844 . The NFS  896  may allow servers located in the pod  844  to access information to access files over a network in a manner similar to how local storage is accessed. In some embodiments, queries from the query servers  822  may be transmitted to the NFS  896  via the load balancer  820 , which may distribute resource requests over various resources available in the on-demand service environment. The NFS  896  may also communicate with the QFS  892  to update the information stored on the NFS  896  and/or to provide information to the QFS  892  for use by servers located within the pod  844 . 
     In some embodiments, the pod may include one or more database instances  890 . The database instance  890  may transmit information to the QFS  892 . When information is transmitted to the QFS, it may be available for use by servers within the pod  844  without requiring an additional database call. In some embodiments, database information may be transmitted to the indexer  894 . Indexer  894  may provide an index of information available in the database  890  and/or QFS  892 . The index information may be provided to file force servers  876  and/or the QFS  892 . 
       FIG. 9  shows a block diagram of an environment  910  wherein an on-demand database service might be used, in accordance with some embodiments. Environment  910  includes an on-demand database service  916 . User system  912  may be any machine or system that is used by a user to access a database user system. For example, any of user systems  912  can be a handheld computing system, a mobile phone, a laptop computer, a work station, and/or a network of computing systems. As illustrated in  FIGS. 9 and 10 , user systems  912  might interact via a network  914  with the on-demand database service  916 . 
     An on-demand database service, such as system  916 , is a database system that is made available to outside users that do not need to necessarily be concerned with building and/or maintaining the database system, but instead may be available for their use when the users need the database system (e.g., on the demand of the users). Some on-demand database services may store information from one or more tenants stored into tables of a common database image to form a multi-tenant database system (MTS). Accordingly, “on-demand database service  916 ” and “system  916 ” will be used interchangeably herein. A database image may include one or more database objects. A relational database management system (RDBMS) or the equivalent may execute storage and retrieval of information against the database object(s). Application platform  918  may be a framework that allows the applications of system  916  to run, such as the hardware and/or software, e.g., the operating system. In an implementation, on-demand database service  916  may include an application platform  918  that enables creation, managing and executing one or more applications developed by the provider of the on-demand database service, users accessing the on-demand database service via user systems  912 , or third party application developers accessing the on-demand database service via user systems  912 . 
     One arrangement for elements of system  916  is shown in  FIG. 9 , including a network interface  920 , application platform  918 , tenant data storage  922  for tenant data  923 , system data storage  924  for system data  925  accessible to system  916  and possibly multiple tenants, program code  926  for implementing various functions of system  916 , and a process space  928  for executing MTS system processes and tenant-specific processes, such as running applications as part of an application hosting service. Additional processes that may execute on system  916  include database indexing processes. 
     The users of user systems  912  may differ in their respective capacities, and the capacity of a particular user system  912  might be entirely determined by permissions (permission levels) for the current user. For example, where a call center agent is using a particular user system  912  to interact with system  916 , the user system  912  has the capacities allotted to that call center agent. However, while an administrator is using that user system to interact with system  916 , that user system has the capacities allotted to that administrator. In systems with a hierarchical role model, users at one permission level may have access to applications, data, and database information accessible by a lower permission level user, but may not have access to certain applications, database information, and data accessible by a user at a higher permission level. Thus, different users may have different capabilities with regard to accessing and modifying application and database information, depending on a user&#39;s security or permission level. 
     Network  914  is any network or combination of networks of devices that communicate with one another. For example, network  914  can be any one or any combination of a LAN (local area network), WAN (wide area network), telephone network, wireless network, point-to-point network, star network, token ring network, hub network, or other appropriate configuration. As the most common type of computer network in current use is a TCP/IP (Transfer Control Protocol and Internet Protocol) network (e.g., the Internet), that network will be used in many of the examples herein. However, it should be understood that the networks used in some embodiments are not so limited, although TCP/IP is a frequently implemented protocol. 
     User systems  912  might communicate with system  916  using TCP/IP and, at a higher network level, use other common Internet protocols to communicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTP is used, user system  912  might include an HTTP client commonly referred to as a “browser” for sending and receiving HTTP messages to and from an HTTP server at system  916 . Such an HTTP server might be implemented as the sole network interface between system  916  and network  914 , but other techniques might be used as well or instead. In some embodiments, the interface between system  916  and network  914  includes load sharing functionality, such as round-robin HTTP request distributors to balance loads and distribute incoming HTTP requests evenly over a plurality of servers. At least as for the users that are accessing that server, each of the plurality of servers has access to the MTS&#39; data; however, other alternative configurations may be used instead. 
     In some embodiments, system  916 , shown in  FIG. 9 , implements a web-based customer relationship management (CRM) system. For example, in some embodiments, system  916  includes application servers configured to implement and execute CRM software applications as well as provide related data, code, forms, web pages and other information to and from user systems  912  and to store to, and retrieve from, a database system related data, objects, and Webpage content. With a multi-tenant system, data for multiple tenants may be stored in the same physical database object, however, tenant data typically is arranged so that data of one tenant is kept logically separate from that of other tenants so that one tenant does not have access to another tenant&#39;s data, unless such data is expressly shared. In certain embodiments, system  916  implements applications other than, or in addition to, a CRM application. For example, system  916  may provide tenant access to multiple hosted (standard and custom) applications. User (or third party developer) applications, which may or may not include CRM, may be supported by the application platform  918 , which manages creation, storage of the applications into one or more database objects and executing of the applications in a virtual machine in the process space of the system  916 . 
     Each user system  912  could include a desktop personal computer, workstation, laptop, PDA, cell phone, or any wireless access protocol (WAP) enabled device or any other computing system capable of interfacing directly or indirectly to the Internet or other network connection. User system  912  typically runs an HTTP client, e.g., a browsing program, such as Microsoft&#39;s Internet Explorer® browser, Mozilla&#39;s Firefox® browser, Opera&#39;s browser, or a WAP-enabled browser in the case of a cell phone, PDA or other wireless device, or the like, allowing a user (e.g., subscriber of the multi-tenant database system) of user system  912  to access, process and view information, pages and applications available to it from system  916  over network  914 . 
     Each user system  912  also typically includes one or more user interface devices, such as a keyboard, a mouse, trackball, touch pad, touch screen, pen or the like, for interacting with a graphical user interface (GUI) provided by the browser on a display (e.g., a monitor screen, LCD display, etc.) in conjunction with pages, forms, applications and other information provided by system  916  or other systems or servers. For example, the user interface device can be used to access data and applications hosted by system  916 , and to perform searches on stored data, and otherwise allow a user to interact with various GUI pages that may be presented to a user. As discussed above, embodiments are suitable for use with the Internet, which refers to a specific global internetwork of networks. However, it should be understood that other networks can be used instead of the Internet, such as an intranet, an extranet, a virtual private network (VPN), a non-TCP/IP based network, any LAN or WAN or the like. 
     According to some embodiments, each user system  912  and all of its components are operator configurable using applications, such as a browser, including computer code run using a central processing unit such as an Intel Pentium® processor or the like. Similarly, system  916  (and additional instances of an MTS, where more than one is present) and all of their components might be operator configurable using application(s) including computer code to run using a central processing unit such as processor system  917 , which may include an Intel Pentium® processor or the like, and/or multiple processor units. 
     A computer program product implementation includes a machine-readable storage medium (media) having instructions stored thereon/in which can be used to program a computer to perform any of the processes of the embodiments described herein. Computer code for operating and configuring system  916  to intercommunicate and to process web pages, applications and other data and media content as described herein are preferably downloaded and stored on a hard disk, but the entire program code, or portions thereof, may also be stored in any other volatile or non-volatile memory medium or device, such as a ROM or RAM, or provided on any media capable of storing program code, such as any type of rotating media including floppy disks, optical discs, digital versatile disk (DVD), compact disk (CD), microdrive, and magneto-optical disks, and magnetic or optical cards, nanosystems (including molecular memory ICs), or any type of media or device suitable for storing instructions and/or data. Additionally, the entire program code, or portions thereof, may be transmitted and downloaded from a software source over a transmission medium, e.g., over the Internet, or from another server, or transmitted over any other conventional network connection (e.g., extranet, VPN, LAN, etc.) using any communication medium and protocols (e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.). It will also be appreciated that computer code for implementing embodiments can be implemented in any programming language that can be executed on a client system and/or server or server system such as, for example, C, C++, HTML, any other markup language, Java™, JavaScript®, ActiveX®, any other scripting language, such as VBScript, and many other programming languages as are well known may be used. (Java™ is a trademark of Sun Microsystems®, Inc.). 
     According to some embodiments, each system  916  is configured to provide web pages, forms, applications, data and media content to user (client) systems  912  to support the access by user systems  912  as tenants of system  916 . As such, system  916  provides security mechanisms to keep each tenant&#39;s data separate unless the data is shared. If more than one MTS is used, they may be located in close proximity to one another (e.g., in a server farm located in a single building or campus), or they may be distributed at locations remote from one another (e.g., one or more servers located in city A and one or more servers located in city B). As used herein, each MTS could include logically and/or physically connected servers distributed locally or across one or more geographic locations. Additionally, the term “server” is meant to include a computing system, including processing hardware and process space(s), and an associated storage system and database application (e.g., OODBMS or RDBMS) as is well known in the art. 
     It should also be understood that “server system” and “server” are often used interchangeably herein. Similarly, the database object described herein can be implemented as single databases, a distributed database, a collection of distributed databases, a database with redundant online or offline backups or other redundancies, etc., and might include a distributed database or storage network and associated processing intelligence. 
       FIG. 10  also shows a block diagram of environment  910  further illustrating system  916  and various interconnections, in accordance with some embodiments.  FIG. 10  shows that user system  912  may include processor system  912 A, memory system  912 B, input system  912 C, and output system  912 D.  FIG. 10  shows network  914  and system  916 .  FIG. 10  also shows that system  916  may include tenant data storage  922 , tenant data  923 , system data storage  924 , system data  925 , User Interface (UI)  1030 , Application Program Interface (API)  1032 , PL/SOQL  1034 , save routines  1036 , application setup mechanism  1038 , applications servers  10001 - 1000 N, system process space  1002 , tenant process spaces  1004 , tenant management process space  1010 , tenant storage area  1012 , user storage  1014 , and application metadata  1016 . In other embodiments, environment  910  may not have the same elements as those listed above and/or may have other elements instead of, or in addition to, those listed above. 
     User system  912 , network  914 , system  916 , tenant data storage  922 , and system data storage  924  were discussed above in  FIG. 9 . Regarding user system  912 , processor system  912 A may be any combination of processors. Memory system  912 B may be any combination of one or more memory devices, short term, and/or long term memory. Input system  912 C may be any combination of input devices, such as keyboards, mice, trackballs, scanners, cameras, and/or interfaces to networks. Output system  912 D may be any combination of output devices, such as monitors, printers, and/or interfaces to networks. As shown by  FIG. 10 , system  916  may include a network interface  920  (of  FIG. 9 ) implemented as a set of HTTP application servers  1000 , an application platform  918 , tenant data storage  922 , and system data storage  924 . Also shown is system process space  1002 , including individual tenant process spaces  1004  and a tenant management process space  1010 . Each application server  1000  may be configured to tenant data storage  922  and the tenant data  923  therein, and system data storage  924  and the system data  925  therein to serve requests of user systems  912 . The tenant data  923  might be divided into individual tenant storage areas  1012 , which can be either a physical arrangement and/or a logical arrangement of data. Within each tenant storage area  1012 , user storage  1014  and application metadata  1016  might be similarly allocated for each user. For example, a copy of a user&#39;s most recently used (MRU) items might be stored to user storage  1014 . Similarly, a copy of MRU items for an entire organization that is a tenant might be stored to tenant storage area  1012 . A UI  1030  provides a user interface and an API  1032  provides an application programmer interface to system  916  resident processes to users and/or developers at user systems  912 . The tenant data and the system data may be stored in various databases, such as Oracle™ databases. 
     Application platform  918  includes an application setup mechanism  1038  that supports application developers&#39; creation and management of applications, which may be saved as metadata into tenant data storage  922  by save routines  1036  for execution by subscribers as tenant process spaces  1004  managed by tenant management process  1010  for example. Invocations to such applications may be coded using PL/SOQL  34  that provides a programming language style interface extension to API  1032 . A detailed description of some PL/SOQL language embodiments is discussed in commonly assigned U.S. Pat. No. 7,730,478, titled METHOD AND SYSTEM FOR ALLOWING ACCESS TO DEVELOPED APPLICATIONS VIA A MULTI-TENANT ON-DEMAND DATABASE SERVICE, by Craig Weissman, filed Sep. 21, 4007, which is hereby incorporated by reference in its entirety and for all purposes. Invocations to applications may be detected by system processes, which manage retrieving application metadata  1016  for the subscriber making the invocation and executing the metadata as an application in a virtual machine. 
     Each application server  1000  may be communicably coupled to database systems, e.g., having access to system data  925  and tenant data  923 , via a different network connection. For example, one application server  10001  might be coupled via the network  914  (e.g., the Internet), another application server  1000 N- 1  might be coupled via a direct network link, and another application server  1000 N might be coupled by yet a different network connection. Transfer Control Protocol and Internet Protocol (TCP/IP) are typical protocols for communicating between application servers  1000  and the database system. However, other transport protocols may be used to optimize the system depending on the network interconnect used. 
     In certain embodiments, each application server  1000  is configured to handle requests for any user associated with any organization that is a tenant. Because it is desirable to be able to add and remove application servers from the server pool at any time for any reason, there is preferably no server affinity for a user and/or organization to a specific application server  1000 . In some embodiments, therefore, an interface system implementing a load balancing function (e.g., an F5 Big-IP load balancer) is communicably coupled between the application servers  1000  and the user systems  912  to distribute requests to the application servers  1000 . In some embodiments, the load balancer uses a least connections algorithm to route user requests to the application servers  1000 . Other examples of load balancing algorithms, such as round robin and observed response time, also can be used. For example, in certain embodiments, three consecutive requests from the same user could hit three different application servers  1000 , and three requests from different users could hit the same application server  1000 . In this manner, system  916  is multi-tenant, wherein system  916  handles storage of, and access to, different objects, data and applications across disparate users and organizations. 
     As an example of storage, one tenant might be a company that employs a sales force where each call center agent uses system  916  to manage their sales process. Thus, a user might maintain contact data, leads data, customer follow-up data, performance data, goals and progress data, etc., all applicable to that user&#39;s personal sales process (e.g., in tenant data storage  922 ). In an example of a MTS arrangement, since all of the data and the applications to access, view, modify, report, transmit, calculate, etc., can be maintained and accessed by a user system having nothing more than network access, the user can manage his or her sales efforts and cycles from any of many different user systems. For example, if a call center agent is visiting a customer and the customer has Internet access in their lobby, the call center agent can obtain critical updates as to that customer while waiting for the customer to arrive in the lobby. 
     While each user&#39;s data might be separate from other users&#39; data regardless of the employers of each user, some data might be organization-wide data shared or accessible by a plurality of users or all of the users for a given organization that is a tenant. Thus, there might be some data structures managed by system  916  that are allocated at the tenant level while other data structures might be managed at the user level. Because an MTS might support multiple tenants including possible competitors, the MTS should have security protocols that keep data, applications, and application use separate. Also, because many tenants may opt for access to an MTS rather than maintain their own system, redundancy, up-time, and backup are additional functions that may be implemented in the MTS. In addition to user-specific data and tenant specific data, system  916  might also maintain system level data usable by multiple tenants or other data. Such system level data might include industry reports, news, postings, and the like that are sharable among tenants. 
     In certain embodiments, user systems  912  (which may be client machines/systems) communicate with application servers  1000  to request and update system-level and tenant-level data from system  916  that may require sending one or more queries to tenant data storage  922  and/or system data storage  924 . System  916  (e.g., an application server  1000  in system  916 ) automatically generates one or more SQL statements (e.g., SQL queries) that are designed to access the desired information. System data storage  924  may generate query plans to access the requested data from the database. 
     Each database can generally be viewed as a collection of objects, such as a set of logical tables, containing data fitted into predefined categories. A “table” is one representation of a data object, and may be used herein to simplify the conceptual description of objects and custom objects according to some embodiments. It should be understood that “table” and “object” may be used interchangeably herein. Each table generally contains one or more data categories logically arranged as columns or fields in a viewable schema. Each row or record of a table contains an instance of data for each category defined by the fields. For example, a CRM database may include a table that describes a customer with fields for basic contact information such as name, address, phone number, fax number, etc. Another table might describe a purchase order, including fields for information such as customer, product, sale price, date, etc. In some multi-tenant database systems, standard entity tables might be provided for use by all tenants. For CRM database applications, such standard entities might include tables for account, contact, lead, and opportunity data, each containing pre-defined fields. It should be understood that the word “entity” may also be used interchangeably herein with “object” and “table”. 
     In some multi-tenant database systems, tenants may be allowed to create and store custom objects, or they may be allowed to customize standard entities or objects, for example by creating custom fields for standard objects, including custom index fields. U.S. Pat. No. 7,779,039, titled CUSTOM ENTITIES AND FIELDS IN A MULTI-TENANT DATABASE SYSTEM, by Weissman, et al., and which is hereby incorporated by reference in its entirety and for all purposes, teaches systems and methods for creating custom objects as well as customizing standard objects in a multi-tenant database system. In some embodiments, for example, all custom entity data rows are stored in a single multi-tenant physical table, which may contain multiple logical tables per organization. In some embodiments, multiple “tables” for a single customer may actually be stored in one large table and/or in the same table as the data of other customers. 
     These and other aspects of the disclosure may be implemented by various types of hardware, software, firmware, etc. For example, some features of the disclosure may be implemented, at least in part, by machine-readable media that include program instructions, state information, etc., for performing various operations described herein. Examples of program instructions include both machine code, such as produced by a compiler, and files containing higher-level code that may be executed by the computer using an interpreter. Examples of machine-readable media include, but are not limited to, magnetic media such as hard disks, floppy disks, and magnetic tape; optical media such as CD-ROM disks; magneto-optical media; and hardware devices that are specially configured to store and perform program instructions, such as read-only memory devices (“ROM”) and random access memory (“RAM”). 
     While one or more embodiments and techniques are described with reference to an implementation in which a service cloud console is implemented in a system having an application server providing a front end for an on-demand database service capable of supporting multiple tenants, the one or more embodiments and techniques are not limited to multi-tenant databases nor deployment on application servers. Embodiments may be practiced using other database architectures, i.e., ORACLE®, DB2® by IBM and the like without departing from the scope of the embodiments claimed. 
     Any of the above embodiments may be used alone or together with one another in any combination. Although various embodiments may have been motivated by various deficiencies with the prior art, which may be discussed or alluded to in one or more places in the specification, the embodiments do not necessarily address any of these deficiencies. In other words, different embodiments may address different deficiencies that may be discussed in the specification. Some embodiments may only partially address some deficiencies or just one deficiency that may be discussed in the specification, and some embodiments may not address any of these deficiencies. 
     While various embodiments have been described herein, it should be understood that they have been presented by way of example only, and not limitation. Thus, the breadth and scope of the present application should not be limited by any of the embodiments described herein, but should be defined only in accordance with the following and later-submitted claims and their equivalents.