Patent Publication Number: US-7904753-B2

Title: Method and system to eliminate disruptions in enterprises

Description:
FIELD OF THE INVENTION 
     The present invention generally relates to eliminating disruptions in enterprises, and more particularly, to an optimal, adaptive method and system to eliminate disruptions in enterprises. 
     BACKGROUND 
     Enterprises comprise multiple systems. For example, an enterprise may be a business having a number of systems, e.g., a human resources system, a finance system, an ordering system and a marketing and sales system, amongst other systems. During operation of the enterprise, disruptions in any system or combination of systems may occur. Moreover, these disruptions in the system or combination of systems can disrupt the entire enterprise. 
     Current methods determine repairs to disruptions in individual systems of an enterprise. That is, conventionally, upon determining a disruption in an individual system of the enterprise, a repair is made to correct the individual system without attempting to determine a root cause for the individual system disruption. However, this repair may not be the optimal solution for the entire enterprise. For example, the repair made to correct the individual system may have corrected the individual system to the detriment of the overall enterprise, or may have corrected the individual system without solving the bigger problem of the enterprise, e.g., the systemic enterprise-wide root cause for the disruption to the enterprise. 
     Consequently, upon determining and performing repairs for disruptions in individual systems, in accordance with the conventional approach, the same disruption may occur randomly across all the systems causing the enterprise to incur many disruptions until all individual systems are corrected for the common root cause (if ever). The total of individual repairs may be far more costly and require more time than applying systemic repair to entire enterprise. Moreover, large enterprises may have many system disruption causes concurrently occurring, thus increasing the number and frequency of disruptions. 
     Additionally, an outage in one system may cause false ‘triggers’ in another system, which may lead to unnecessary, no-value repairs, and delays in finding a true solution. Furthermore, recurring systemic outages may be determined to be random to any system, and thus, never repaired. However, as the systemic error is not repaired, the enterprise continues to suffer the multiple, repeated outages. 
     In further conventional approaches, an attempt may be made to manually determine the root causes for an individual system disruption. That is, rather than simply fixing the individual system disruption, an attempt is made to determine the root cause of the disruption for that system. However, with this approach, a long time and extensive manual effort may be required to determine the individual root cause, and an enterprise-wide root cause for the disruption is not determined. That is, the determination of root cause is constrained to a determination of root cause within that particular system. 
     Accordingly, there exists a need in the art to overcome the deficiencies and limitations described hereinabove. 
     SUMMARY 
     In a first aspect of the invention, a method is implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions. The programming instructions are operable to receive disruption data for an enterprise and determine optimal selected disruption data from the received disruption data. Additionally, the programming instructions are operable to correlate triggering events of the optimal selected disruption data to one or more systemic root cause categories and identify a systemic root cause based on the triggering events of the optimal selected disruption data. Furthermore, the programming instructions are operable to determine an optimal enterprise solution set based on the identified systemic root cause and determine an optimal enterprise transformation set based on the optimal enterprise solution set. Moreover, the programming instructions are operable to output the optimal enterprise transformation set for implementing the optimal enterprise transformation set in the enterprise. 
     In another aspect of the invention, a system comprises a scale &amp;juxtaposition (S-J) filter operable to receive disruption data for an enterprise and determine optimal selected disruption data from the received disruption data and a triggering events correlator (TEC) operable to correlate triggering events of the optimal selected disruption data to one or more systemic root cause categories. Additionally, the system comprises a systemic root cause spectrum analyzer (SRCSA) operable to identify a systemic root cause for the triggering events of the optimal selected disruption data and a systemic solutions selector (SSS) operable to determine an optimal enterprise solution set based on the identified systemic root cause. Furthermore, the system comprises a transformer operable to determine an optimal enterprise transformation set based on the optimal enterprise solution set and output the optimal enterprise transformation set for an implementation of the optimal enterprise transformation set in the enterprise. 
     In an additional aspect of the invention, a computer program product comprising a computer usable storage medium having readable program code embodied in the medium is provided. The computer program product includes at least one component operable to receive disruption data for an enterprise and determine optimal selected disruption data from the received disruption data. Additionally, the at least one component is operable to correlate triggering events of the optimal selected disruption data to one or more systemic root cause categories and identify a systemic root cause based on the triggering events of the optimal selected disruption data. Furthermore, the at least one component is operable to determine an optimal enterprise solution set based on the identified systemic root cause and determine an optimal enterprise transformation set based on the optimal enterprise solution set. Moreover, the at least one component is operable to output the optimal enterprise transformation set for implementing the optimal enterprise transformation set in the enterprise. 
     In a further aspect of the invention, a method comprises providing a computer infrastructure operable to receive disruption data for an enterprise and determine optimal selected disruption data from the received disruption data. Additionally, the computer infrastructure is operable to correlate triggering events of the optimal selected disruption data to one or more systemic root cause categories and identify a systemic root cause based on the triggering events of the optimal selected disruption data. Furthermore, the computer infrastructure is operable to determine an optimal enterprise solution set based on the identified systemic root cause; and determine an optimal enterprise transformation set based on the optimal enterprise solution set. Also, the computer infrastructure is operable to output the optimal enterprise transformation set for implementing the optimal enterprise transformation set in the enterprise and determine estimated disruptions based on an implementation of the optimal enterprise transformation set in the enterprise. Additionally, the computer infrastructure is operable to compare the estimated disruptions with actual disruptions detected upon the implementation of the optimal enterprise transformation set in the enterprise. When the comparing the estimated disruptions with the actual disruptions indicates the estimated disruptions do not approximate the actual disruptions, the method further comprising adjusting at least one of the optimal selected disruption data and the optimal enterprise solution set. 
    
    
     
       BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS 
       The present invention is described in the detailed description which follows, in reference to the noted plurality of drawings by way of non-limiting examples of exemplary embodiments of the present invention. 
         FIG. 1  shows an illustrative environment for implementing the steps in accordance with the invention; 
         FIG. 2  shows an exemplary flow for determining a system repair; 
         FIG. 3  shows an exemplary flow for manually determining a root cause for a disruption of an individual system and a solution for the individual system; 
         FIG. 4  shows an exemplary flow for determining an enterprise-wide root cause for a disruption and a solution for the enterprise to address the disruption due to the determined enterprise-wide root cause in accordance with aspects of the invention; 
         FIG. 5  shows an exemplary information technology (IT) enterprise functional view in accordance with aspects of the invention; 
         FIG. 6  shows an exemplary information technology order family functional view in accordance with aspects of the present invention; 
         FIG. 7  shows an exemplary IT scale and juxtaposition view in accordance with aspects of the present invention; 
         FIGS. 8-10  show exemplary SRCSA-generated systemic root cause power spectrums in accordance with aspects of the invention; and 
         FIG. 11  shows an exemplary flow for practicing aspects of the invention. 
     
    
    
     DETAILED DESCRIPTION 
     The present invention generally relates to eliminating disruptions in enterprises, and more particularly, to an optimal, adaptive method and system to eliminate disruptions in enterprises. More specifically, the present invention is operable to identify a non-overlapping, unique systemic root cause based on apparently non-related disruption triggering events. 
     Implementing the present invention automatically adapts the enterprise to continue to correct the highest impacting systemic root causes, thus, for example, eliminating outages rapidly. Often the cause of individual system disruptions are common across many systems. By implementing the present invention, the optimal set of systemic root causes to eliminate may be determined. Additionally, implementing the present invention avoids sequential finding and/or re-occurring outages in other systems. Furthermore, by implementing the present invention, the optimal solution for each systemic root cause (one optimal solution for entire enterprise versus numerous individual repairs) may be determined. Thus, by implementing the present invention, waiting for numerous repeating outages across many systems to determine the enterprise-wide systemic root cause can be avoided. 
     In embodiments, the systemic solution may be applied to a whole enterprise and not just those systems that have had outages, which may be thought of as an “inoculation.” A cost benefit may be realized by applying a repair in advance across an enterprise rather than sequentially by individual system. Furthermore, by implementing the present invention, broader transformations for the enterprises may be determined to avoid new types of triggering events in the future. 
     By implementing the present invention, a same “systemic” root cause, that may be in multiple systems in the enterprise may be detected and corrected. That is, conventionally, the “systemic” root cause may only be found sequentially over a very long time with many reoccurrences (dependent on number of systems with the same problem, interactions of disruptions across systems, etc.). However, implementing the present invention allows for determination of a systemic root cause for errors in an enterprise and a correction of the systemic root cause. 
     More specifically, conventionally, upon determining a disruption in an individual system of the enterprise, a repair is made to correct the individual system. However, this repair may not be the optimal solution for the entire enterprise. For example, the repair made to correct the individual system may have corrected the individual system to the detriment of the overall enterprise, or may have corrected the individual system without solving the bigger problem of the enterprise. 
     System Environment 
     As will be appreciated by one skilled in the art, the present invention may be embodied as a system, method or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment (including firmware, resident software, micro-code, etc.) or an embodiment combining software and hardware aspects that may all generally be referred to herein as a “circuit,” “module” or “system.” Furthermore, the present invention may take the form of a computer program product embodied in any tangible medium of expression having computer-usable program code embodied in the medium. 
     Any combination of one or more computer usable or computer readable medium(s) may be utilized. The computer-usable or computer-readable medium may be, for example but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, device, or propagation medium. More specific examples (a non-exhaustive list) of the computer-readable medium would include the following:
         an electrical connection having one or more wires,   a portable computer diskette,   a hard disk,   a random access memory (RAM),   a read-only memory (ROM),   an erasable programmable read-only memory (EPROM or Flash memory),   an optical fiber,   a portable compact disc read-only memory (CDROM),   an optical storage device,   a transmission media such as those supporting the Internet or an intranet, and/or   a magnetic storage device.       

     The computer-usable or computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via, for instance, optical scanning of the paper or other medium, then compiled, interpreted, or otherwise processed in a suitable manner, if necessary, and then stored in a computer memory. 
     In the context of this document, a computer-usable or computer-readable medium may be any medium that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. The computer-usable medium may include a propagated data signal with the computer-usable program code embodied therewith, either in baseband or as part of a carrier wave. The computer usable program code may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc. 
     Computer program code for carrying out operations of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C++ or the like and conventional procedural programming languages, such as the “C” programming language or similar programming languages. The program code may execute entirely on the user&#39;s computer, partly on the user&#39;s computer, as a stand-alone software package, partly on the user&#39;s computer and partly on a remote computer or entirely on the remote computer or server. In the latter scenario, the remote computer may be connected to the user&#39;s computer through any type of network. This may include, for example, a local area network (LAN) or a wide area network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet Service Provider). 
       FIG. 1  shows an illustrative environment  10  for managing the processes in accordance with the invention. To this extent, the environment  10  includes a server or other computing system  12  that can perform the processes described herein. In particular, the server  12  includes a computing device  14 . The computing device  14  can be resident on a network infrastructure or computing device of a third party service provider (any of which is generally represented in  FIG. 1 ). 
     The computing device  14  includes a scale and juxtaposition (S-J) filter  30 , a triggering events correlator (TEC)  35 , a systemic root cause spectrum analyzer (SRCSA)  40 , a systemic solutions selector (SSS)  45 , a transformer  50 , an enterprise disruptions estimator (EDE)  55  and an error detector  60 . The S-J filter  30  is operable to receive an indication of the disruptions of an enterprise and filter the disruptions to determine a set of optimal selected disruptions. The TEC  35  is operable to correlate the triggering events to root causes. The SRCSA  40  is operable to provide a systemic root cause spectrum and identify a systemic root cause for the disruption. The SSS  45  is operable to determine an optimal enterprise solution set. The transformer  50  is operable to determine instructions for implementing the optimal enterprise solution set. The EDE  55  and the error detector  60  are operable to estimate an expected number of disruptions in light of the implemented optimal enterprise solution set, compare the expected number of disruptions with an actual number of disruptions, and update the S-J filter  30  and/or the SSS  45 , as may be necessary, in view of the comparison, e.g., the processes described herein. The S-J filter  30 , the TEC  35 , the SRCSA  40 , the systemic solutions selector  45 , the transformer  50 , the enterprise disruptions estimator  55  and the error detector  60  can be implemented as one or more program code in the program control  44  stored in memory  22 A as separate or combined modules. 
     The computing device  14  also includes a processor  20 , memory  22 A, an I/O interface  24 , and a bus  26 . The memory  22 A can include local memory employed during actual execution of program code, bulk storage, and cache memories which provide temporary storage of at least some program code in order to reduce the number of times code must be retrieved from bulk storage during execution. In addition, the computing device includes random access memory (RAM), a read-only memory (ROM), and an operating system (O/S). 
     The computing device  14  is in communication with the external I/O device/resource  28  and the storage system  22 B. For example, the I/O device  28  can comprise any device that enables an individual to interact with the computing device  14  or any device that enables the computing device  14  to communicate with one or more other computing devices using any type of communications link. The external I/O device/resource  28  may be for example, a handheld device, PDA, handset, keyboard etc. 
     In general, the processor  20  executes computer program code (e.g., program control  44 ), which can be stored in the memory  22 A and/or storage system  22 B. Moreover, in accordance with aspects of the invention, the program control  44  (having program code) controls the S-J filter  30 , the TEC  35 , the SRCSA  40 , the SSS  45 , the transformer  50 , the EDE  55  and the error detector  60 . While executing the computer program code, the processor  20  can read and/or write data to/from memory  22 A, storage system  22 B, and/or I/O interface  24 . The program code executes the processes of the invention. The bus  26  provides a communications link between each of the components in the computing device  14 . 
     The computing device  14  can comprise any general purpose computing article of manufacture capable of executing computer program code installed thereon (e.g., a personal computer, server, etc.). However, it is understood that the computing device  14  is only representative of various possible equivalent-computing devices that may perform the processes described herein. To this extent, in embodiments, the functionality provided by the computing device  14  can be implemented by a computing article of manufacture that includes any combination of general and/or specific purpose hardware and/or computer program code. In each embodiment, the program code and hardware can be created using standard programming and engineering techniques, respectively. 
     Similarly, the computing infrastructure  12  is only illustrative of various types of computer infrastructures for implementing the invention. For example, in embodiments, the server  12  comprises two or more computing devices (e.g., a server cluster) that communicate over any type of communications link, such as a network, a shared memory, or the like, to perform the process described herein. Further, while performing the processes described herein, one or more computing devices on the server  12  can communicate with one or more other computing devices external to the server  12  using any type of communications link. The communications link can comprise any combination of wired and/or wireless links; any combination of one or more types of networks (e.g., the Internet, a wide area network, a local area network, a virtual private network, etc.); and/or utilize any combination of transmission techniques and protocols. 
     In embodiments, the invention provides a business method that performs the steps of the invention on a subscription, advertising, and/or fee basis. That is, a service provider, such as a Solution Integrator, could offer to perform the processes described herein. In this case, the service provider can create, maintain, deploy, support, etc., the computer infrastructure that performs the process steps of the invention for one or more customers. These customers may be, for example, any business that uses technology. In return, the service provider can receive payment from the customer(s) under a subscription and/or fee agreement and/or the service provider can receive payment from the sale of advertising content to one or more third parties. 
     Flow Diagrams 
       FIGS. 2-4  and  10  show exemplary flows for performing aspects of the present invention. The steps of  FIGS. 2-4  and  10  may be implemented in the environment of  FIG. 1 , for example. The flow diagrams may equally represent a high-level block diagrams of the invention. The flowcharts and/or block diagram in  FIGS. 2-4  and  10  illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowcharts or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the blocks may occur out of the order noted in the figure. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. Each block of each flowchart, and combinations of the flowchart illustrations can be implemented by special purpose hardware-based systems that perform the specified functions or acts, or combinations of special purpose hardware and computer instructions and/or software, as described above. Moreover, the steps of the flow diagrams may be implemented and executed from either a server, in a client server relationship, or they may run on a user workstation with operative information conveyed to the user workstation. In an embodiment, the software elements include firmware, resident software, microcode, etc. 
     Furthermore, the invention can take the form of a computer program product accessible from a computer-usable or computer-readable medium providing program code for use by or in connection with a computer or any instruction execution system. The software and/or computer program product can be implemented in the environment of  FIG. 1 . For the purposes of this description, a computer-usable or computer readable medium can be any apparatus that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. The medium can be an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system (or apparatus or device) or a propagation medium. Examples of a computer-readable storage medium include a semiconductor or solid state memory, magnetic tape, a removable computer diskette, a random access memory (RAM), a read-only memory (ROM), a rigid magnetic disk and an optical disk. Current examples of optical disks include compact disk-read only memory (CD-ROM), compact disc-read/write (CD-R/W) and DVD. 
     System Repair Determination 
       FIG. 2  shows a flow  200  for a conventional system repair determination. More specifically,  FIG. 2  shows, an enterprise  220  which includes a number of systems (not shown). Upon occurrence of a disruption, e.g., an outage, an individual disruption trigger analysis may be performed (e.g., at  205 ,  210  and/or  215 ) for an affected system of the enterprise  220 . Thus, as shown in  FIG. 2 , upon an indication of a disruption in a particular system of the enterprise, e.g., an outage in the system, an individual disruption trigger analysis may be performed for that system. The individual trigger analysis may determine individual repairs necessary to fix the disruption for the particular system and these repairs for the particular system may be implemented to fix the disruption. 
     However, as discussed above, the system repair determination of  FIG. 2  does not address any individual root causes for the system disruption and does not address any underlying enterprise-wide systemic root causes for the individual outages detected in one or more of the systems. Thus, a disruption due to an error in one system may be repaired. However, that same error may cause a further disruption in a different system, which would necessitate a further repair for that system. 
     System Root Cause Determination 
       FIG. 3 . shows a flow  300  for a conventional system root cause determination. More specifically,  FIG. 3  shows an enterprise  330  which includes a number of systems (not shown). Upon occurrence of an outage, an individual disruption trigger analysis may be performed (e.g., at  305 ,  310  and/or  315 ) for an affected system of the enterprise  330 . Moreover, an individual disruption root cause analysis may be manually performed (e.g., at  335 ,  340  and or  345 ) for the affected system. Thus, as shown in  FIG. 3 , upon an indication of a disruption in a particular system of the enterprise, e.g., an outage in the system, an individual disruption trigger analysis may be performed for that system. The individual trigger analysis may determine individual repairs necessary to fix the disruption for the particular system and these repairs for the particular system may be implemented to fix the disruption. Moreover, as shown in  FIG. 3 , the individual root cause analysis may determine a root cause for the disruption within the particular system and may determine a solution (e.g., at  335 ,  340  and or  345 ). 
     However, with the approach of  FIG. 3 , a determined root cause may require extensive manual effort and time, but is only for a particular system and a determined solution is only for the particular system. Thus, as discussed above, the approach of  FIG. 3  does not address any underlying enterprise-wide systemic root causes for the individual outages detected in one or more of the systems. Thus, a disruption due to an error in one system may be repaired and a solution generated to address the root cause for the disruption within a particular system. However, that same disruption may occur in a second system. Moreover, the solution determined for the particular system may not apply to the second system. Rather, with the approach of  FIG. 3 , a separate root cause and solution determination would be performed for a disruption on the second system. 
     Enterprise Root Cause Determination 
       FIG. 4  shows an exemplary flow  400  for an enterprise-wide systemic root cause determination in accordance with aspects of the present invention. As shown in  FIG. 4 , all the disruptions in an enterprise  460  are sent to an enterprise root cause determination and solution tool  420 . In embodiments, the enterprise root cause determination and solution tool  420  includes the scale and juxtaposition (S-J) filter  30 , the triggering events correlator (TEC)  35 , the systemic root cause spectrum analyzer (SRCSA)  40 , the systemic solutions selector (SSS)  45 , the transformer  50 , the enterprise disruptions estimator (EDE)  55  and the error detector  60 . Additionally, as shown in  FIG. 4 , the enterprise sends the disruptions to individual disruption observations for each system, such that, e.g., a technician may generate a report describing the disruption and any action taken, as described further below. 
     Scale and Juxtaposition (S-J) Filter 
     In accordance with aspects of the invention, the S-J filter  30  is operable to determine the optimal sample of disruptions from amongst all the disruptions in an enterprise that will be used to determine the enterprise-wide systemic root cause. An enterprise may not have infinite financial resources or time resources to invest in determining a systemic root cause for an enterprise disruption. By utilizing the S-J filter  30 , a need to analyze all disruptions may be avoided, thus expending less financial and/or time resources. Moreover, by utilizing the S-J filter  30 , waiting for numerous repeating disruptions across many systems in order to determine the systemic root cause may be avoided. 
     As shown in  FIG. 4 , in embodiments, the S-J filter  30  receives an indication of all disruptions, e.g., outages, errors, etc., and outputs optimal selected disruptions. That is, the S-J filter  30  filters all of the disruptions to only those disruptions within a defined area (e.g., particular systems) of the enterprise over a configurable period of time (D). The period of time can include disruption data from the past and current disruption data. According to aspects of the invention, the S-J filter  30  may apply scale coefficients and architectural juxtaposition coefficients to the received data to determine an optimal sample of systems and outages for further processing. The S-J filter  30  allows for efficiency by selecting the smallest set of disruptions to be analyzed, yet produces an accurate representation of an enterprise-wide systemic root causes impacting the entire enterprise. 
     More specifically, in embodiments, the S-J filter  30  may determine the optimal selected set of disruptions by determining where within the enterprise disruptions are measured, and/or the scale or size of the review. For example, an enterprise may have, e.g., six hundred systems. However, for example, the S-J filter  30  may be configured to select as optimal selected disruptions, those disruptions occurring in, for example, only twenty systems of the six hundred systems in, e.g., a particular order. Additionally, as described further below, the S-J filter  30  is operable to feed in relations of enterprise architecture and using the relations for defining what the S-J filter  30  measures. 
     Additionally, the S-J filter  30  may be configured to select as optimal selected disruptions, those enterprise disruptions occurring during a defined period of time. For example, the S-J filter  30  may be configured to select as optimal selected disruptions, those enterprise disruptions occurring in the twenty systems during a period of, e.g., six months or two weeks. 
     Thus, the S-J filter  30  can be thought of as operable to define a sample size (e.g., the optimal selected disruptions) for the determination of an enterprise-wide systemic root cause, described further below. In other words, in embodiments, the S-J filter  30  may be configured to perform a coarse review of the enterprise or a fine review of the enterprise. 
       FIG. 5  shows an exemplary information technology (IT) enterprise functional view  500  in accordance with aspects of the invention. One of ordinary skill in the art would understand the elements of the exemplary IT enterprise, such that further description is not necessary for an understanding of the present invention. For example, as shown in  FIG. 5 , the exemplary IT enterprise  505  may comprise a number of systems, including, for example, a user interface  510 , an access control and security system  515 , an order system  520 , a build system  525 , a ship system  530 , a bill system  535  and a finance system  540 , along with a database  545 , a work flow system  550  and a maintenance system  555 . Additionally, as shown in  FIG. 5 , the exemplary IT enterprise may communicate with a number of external enterprises  560 . As should be understood by those ordinarily skilled in the art, an outage may occur in any of the systems of the exemplary IT enterprise  505 . Moreover, an outage that occurs in multiple systems often may be due to a same root cause. 
       FIG. 6  shows an exemplary IT order system family functional view  600  in accordance with aspects of the invention, which is a more detailed view of the order system  520  shown in  FIG. 5 . As shown in  FIG. 6 , the exemplary family of the order system  520  includes an order core system  615  and the other applications necessary for the entire order function to operate, e.g., the bill of materials application  605 , the product list application  610 , the configurator application  620  and the pricing application  625 . As explained further below, in accordance with aspects of the present invention, the S-J filter  30  may be configured to, for example, return outages narrowly, e.g., within the order core system  615 , or more broadly, e.g., within the family of the order system  520 . 
       FIG. 7  shows an exemplary IT scale and juxtaposition view  700  in accordance with aspects of the invention. The exemplary IT scale and juxtaposition view  700  may be determined from the architecture of a given IT enterprise. 
     As described above, the S-J filter  30  may be set more broadly, to, e.g., return disruptions over an entire IT system, or more narrowly, to, e.g., return disruptions for a particular core system. More specifically, the S-J filter  30  is operable to select individual or combinations of core systems or system families up to the entire enterprise based on “scale” desired and how systems are architecturally related (juxtaposition). With a setting of the S-J filter  30  set “wider” (e.g., more core systems and families), more general and encompassing solutions may be determined, as described further below. In contrast, with a setting of the S-J filter  30  set “narrower”, a more specific solution may be determined, as described further below. 
     As shown in  FIG. 7 , the exemplary IT scale and juxtaposition view  700  includes ovals of increasingly broadening scope, which graphically depict exemplary settings for the S-J filter  30 . For example, oval  705  corresponds to the narrowest setting for the S-J filter  30 , which would encompass those disruptions within a core system, e.g., an access core system, an order core system, a build core system, or a bill core system, amongst other core systems. Oval  710  corresponds to a broader setting of the S-J filter  30 , which would encompass those disruptions within an entire family, e.g., an access family, an order family, a build family, or a bill family, amongst other families. Oval  715  corresponds to a broader setting of the S-J filter  30 , which would encompass those disruptions within two core systems, e.g., the access core system and order core system, the order core system and build core system, the build core system and ship core system, and/or the bill core system and finance core system, amongst other pairs of core systems. Oval  720  corresponds to a broader setting of the S-J filter  30 , which would encompass those disruptions within two families, e.g., the access and order families, the order and build families, the build and ship families, and the bill and finance families, amongst other pairs of families. Oval  725  corresponds to a broader setting of the S-J filter  30 , which would encompass, for example, more combinations of core systems or families. For example, oval  725  may correspond to a financial flow within the IT enterprise. Lastly, oval  730  corresponds to the broadest setting of the S-J filter  30 , which would encompass the entire IT enterprise. While particular settings of the S-J filter  30  are graphically depicted in  FIG. 7 , it should be understood by one ordinarily skilled in the art that these settings are exemplary, and the invention contemplates that other settings for the S-J filter  30  may be used with the present invention. 
     In embodiments, the S-J filter  30  is operable to select individual or combinations of core systems or system families up to the entire enterprise based on a number desired and how systems are architecturally related. The “wider” the filter (e.g., more core systems and families), the more general and encompassing the solutions. For example, a wider S-J filter setting may determine a primary enterprise-wide systemic root cause is a need to update ten third party software products. In contrast, the “narrower” the S-J filter  30 , the more specific the resulting solution. For example, the present invention may determine a primary enterprise-wide systemic root cause is the need to update one third party software product. 
     In embodiments, the “narrower” or “wider” S-J filter  30  setting may be based on solution parameters such as: time to implement; cost; knowledge of problem area(s); and priorities, amongst other parameters. In accordance with the present invention, as explained further below, after an initial “setting”, the S-J filter  30  may automatically “widen” and “narrow” until the expected incidents of disruptions approximates or equals the acceptable number of disruptions. Additionally, as explained further below, the automatic widening and/or narrowing of the S-J filter  30  provides for adaptation and/or optimization. 
     It should be understood that, in embodiments, the invention contemplates that the S-J filter  30  may be turned off or not used. That is, while the S-J filter  30  may provide for a more efficient determination of an enterprise-wide systemic root cause by filtering the disruptions, for example, through a narrowing of where and/or when disruptions are occurring, the present invention is operable to determine an enterprise-wide systemic root cause without using the S-J filter  30 . 
     Triggering Events Correlator 
     Referring back to  FIG. 4 , the optimal selected disruptions are sent from the S-J filter  30  to the triggering events correlator  35 . As should be understood by those skilled in the art, each disruption has an observable, physical triggering event. Moreover, upon the occurrence of a triggering event, a report or written record may be generated, e.g., manually, indicating the observable, physical triggering event and possibly indicating what recovery action was taken. Additionally, as should be understood by those skilled in the art, the physical triggering event usually is not the actual root cause of the disruption. 
     In accordance with aspects of the invention, the triggering events correlator (TEC)  35  applies a series of queries to the triggering event physical observations (noted in the report or written record) in the analysis sample of the optimal selected disruptions. For example, the TEC  35  queries the disruption data (e.g., in the report or written record) of the optimal selected disruptions for keywords indicating a triggering event. That is, upon an occurrence of a disruption, an outage problem description is created, which describes the disruption using one or more keywords. The outage problem description may be created manually or may be automated. Some exemplary keywords include “change,” “increased usage,” “new design,” “network outage event,” and “capacity,” amongst other keywords. For example, an outage problem description may state, “two-hundred percent increased usage for website triggered outage.” Thus, the TEC  35  would detect the keywords “increased usage” and associate these keywords with a systemic root cause for this particular outage. 
     TABLE 1 sets forth a list of exemplary keywords and their related systemic root causes. As should be understood, the list of exemplary keywords and their related systemic root causes shown in TABLE 1 is an exemplary and non-exhaustive list, and the invention contemplates other keywords and related systemic root causes. 
     
       
         
           
               
               
               
             
               
                   
                 TABLE 1 
               
               
                   
                   
               
               
                   
                 Key Word 
                 Systemic Root Cause 
               
               
                   
                   
               
             
            
               
                   
                 Change 
                 Change Management 
               
               
                   
                 Communicate 
                 Change Management 
               
               
                   
                 Enhancement 
                 Change Management 
               
               
                   
                 Feature 
                 Change Management 
               
               
                   
                 Modification 
                 Change Management 
               
               
                   
                 New 
                 Change Management 
               
               
                   
                 Update 
                 Change Management 
               
               
                   
                 Architecture 
                 Design 
               
               
                   
                 Bug 
                 Design 
               
               
                   
                 Code 
                 Design 
               
               
                   
                 Configuration 
                 Design 
               
               
                   
                 Data 
                 Design 
               
               
                   
                 Decompose 
                 Design 
               
               
                   
                 Defect 
                 Design 
               
               
                   
                 Downstream 
                 Design 
               
               
                   
                 Error 
                 Design 
               
               
                   
                 Flow 
                 Design 
               
               
                   
                 Functional 
                 Design 
               
               
                   
                 Gap 
                 Design 
               
               
                   
                 Incomplete 
                 Design 
               
               
                   
                 Incorrect 
                 Design 
               
               
                   
                 Interface 
                 Design 
               
               
                   
                 Known 
                 Design 
               
               
                   
                 Latent 
                 Design 
               
               
                   
                 Memory 
                 Design 
               
               
                   
                 Missed 
                 Design 
               
               
                   
                 Requirement 
                 Design 
               
               
                   
                 Review 
                 Design 
               
               
                   
                 Table 
                 Design 
               
               
                   
                 Time 
                 Design 
               
               
                   
                 Upstream 
                 Design 
               
               
                   
                 Vague 
                 Design 
               
               
                   
                 Cable 
                 External 
               
               
                   
                 Cut 
                 External 
               
               
                   
                 HVAC 
                 External 
               
               
                   
                 Power 
                 External 
               
               
                   
                 Weather 
                 External 
               
               
                   
                 Alarm 
                 Fault Management 
               
               
                   
                 Classify 
                 Fault Management 
               
               
                   
                 Critical 
                 Fault Management 
               
               
                   
                 Delay 
                 Fault Management 
               
               
                   
                 Detect 
                 Fault Management 
               
               
                   
                 Fault 
                 Fault Management 
               
               
                   
                 Incorrect 
                 Fault Management 
               
               
                   
                 Monitoring 
                 Fault Management 
               
               
                   
                 Priority 
                 Fault Management 
               
               
                   
                 Slow 
                 Fault Management 
               
               
                   
                 Board 
                 Hardware and User Maintenance 
               
               
                   
                 Connector 
                 Hardware and User Maintenance 
               
               
                   
                 CPU 
                 Hardware and User Maintenance 
               
               
                   
                 Inadequate 
                 Hardware and User Maintenance 
               
               
                   
                 Maintenance 
                 Hardware and User Maintenance 
               
               
                   
                 Module 
                 Hardware and User Maintenance 
               
               
                   
                 Monitoring 
                 Hardware and User Maintenance 
               
               
                   
                 PCB 
                 Hardware and User Maintenance 
               
               
                   
                 Remedial 
                 Hardware and User Maintenance 
               
               
                   
                 Preventative 
                 Hardware and User Maintenance 
               
               
                   
                 Scheduled 
                 Hardware and User Maintenance 
               
               
                   
                 Supply 
                 Hardware and User Maintenance 
               
               
                   
                 Back 
                 Infrastructure Currency 
               
               
                   
                 Commercial 
                 Infrastructure Currency 
               
               
                   
                 Data 
                 Infrastructure Currency 
               
               
                   
                 Defect 
                 Infrastructure Currency 
               
               
                   
                 End 
                 Infrastructure Currency 
               
               
                   
                 Known 
                 Infrastructure Currency 
               
               
                   
                 Known 
                 Infrastructure Currency 
               
               
                   
                 Latent 
                 Infrastructure Currency 
               
               
                   
                 Level 
                 Infrastructure Currency 
               
               
                   
                 Life 
                 Infrastructure Currency 
               
               
                   
                 LINUX 
                 Infrastructure Currency 
               
               
                   
                 Middleware 
                 Infrastructure Currency 
               
               
                   
                 Operating 
                 Infrastructure Currency 
               
               
                   
                 OS 
                 Infrastructure Currency 
               
               
                   
                 Party 
                 Infrastructure Currency 
               
               
                   
                 Release 
                 Infrastructure Currency 
               
               
                   
                 Third 
                 Infrastructure Currency 
               
               
                   
                 UNIX 
                 Infrastructure Currency 
               
               
                   
                 Unsupported 
                 Infrastructure Currency 
               
               
                   
                 Upgrade 
                 Infrastructure Currency 
               
               
                   
                 Vendor 
                 Infrastructure Currency 
               
               
                   
                 High 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Increase 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Insufficient 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Large 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Load 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Overload 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Response 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Slow 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Unexpected 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Unplanned 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Volume 
                 Performance Management &amp; Capacity Planning 
               
               
                   
                 Access 
                 Procedural 
               
               
                   
                 Entry 
                 Procedural 
               
               
                   
                 Followed 
                 Procedural 
               
               
                   
                 Implement 
                 Procedural 
               
               
                   
                 Incomplete 
                 Procedural 
               
               
                   
                 Incorrect 
                 Procedural 
               
               
                   
                 Input 
                 Procedural 
               
               
                   
                 Manual 
                 Procedural 
               
               
                   
                 Performed 
                 Procedural 
               
               
                   
                 Prevent 
                 Procedural 
               
               
                   
                 Procedural 
                 Procedural 
               
               
                   
                 Training 
                 Procedural 
               
               
                   
                 Untrained 
                 Procedural 
               
               
                   
                 User 
                 Procedural 
               
               
                   
                 Valid 
                 Procedural 
               
               
                   
                 Alarm 
                 Recovery Management 
               
               
                   
                 Critical 
                 Recovery Management 
               
               
                   
                 Delay 
                 Recovery Management 
               
               
                   
                 Incorrect 
                 Recovery Management 
               
               
                   
                 Priority 
                 Recovery Management 
               
               
                   
                 Recovery 
                 Recovery Management 
               
               
                   
                 Slow 
                 Recovery Management 
               
               
                   
                 Communication 
                 Resource Availability 
               
               
                   
                 Disk 
                 Resource Availability 
               
               
                   
                 Insufficient 
                 Resource Availability 
               
               
                   
                 Limit 
                 Resource Availability 
               
               
                   
                 Lost 
                 Resource Availability 
               
               
                   
                 Memory 
                 Resource Availability 
               
               
                   
                 Monitoring 
                 Resource Availability 
               
               
                   
                 Network 
                 Resource Availability 
               
               
                   
                 Resource 
                 Resource Availability 
               
               
                   
                 Case 
                 Test 
               
               
                   
                 Data 
                 Test 
               
               
                   
                 Environment 
                 Test 
               
               
                   
                 Escape 
                 Test 
               
               
                   
                 Facilities 
                 Test 
               
               
                   
                 Gap 
                 Test 
               
               
                   
                 Insufficient 
                 Test 
               
               
                   
                 Script 
                 Test 
               
               
                   
                 Test 
                 Test 
               
               
                   
                 Time 
                 Test 
               
               
                   
                   
               
            
           
         
       
     
     In response to an outage, for example, a technician may file a report indicating a problem observation statement of: “Preventative action not performed in response to important alarm due to extensive, less critical alarms.” Additionally, the technician may indicate a recovery action taken in the report stating, for example, “Implement procedural changes to prevent future occurrences.” 
     In accordance with aspects of the invention, the TEC  35  may determine a total number of those keywords in both the problem observation and the recovery action taken recorded in the report. TABLE 2, shown below, displays an example of the list of exemplary keywords and their related systemic root causes along with a number of hits of those keywords in the problem observation statement, the recovery action taken statement and the total hits for all the keywords associated with each of the systemic root causes. More specifically, the observation count column indicates the number of instances of the keyword in the problem observation, and the recovery count column indicates the number of instances of the keyword in the statement of the recovery action taken. Moreover, the systemic count is a sum of all observation counts and recovery counts for each particular systemic root cause. 
     
       
         
           
               
               
               
               
               
             
               
                 TABLE 2 
               
               
                   
               
               
                   
                   
                 Observation 
                 Recovery 
                   
               
               
                 Key Word 
                 Systemic Root Cause 
                 Count 
                 Count 
                 Systemic Count 
               
               
                   
               
             
            
               
                 Change 
                 Change Management 
                 0 
                 0 
                 0 
               
               
                 Communicate 
                 Change Management 
                 0 
                 0 
               
               
                 Enhancement 
                 Change Management 
                 0 
                 0 
               
               
                 Feature 
                 Change Management 
                 0 
                 0 
               
               
                 Modification 
                 Change Management 
                 0 
                 0 
               
               
                 New 
                 Change Management 
                 0 
                 0 
               
               
                 Update 
                 Change Management 
                 0 
                 0 
               
               
                 Architecture 
                 Design 
                 0 
                 0 
                 0 
               
               
                 Bug 
                 Design 
                 0 
                 0 
               
               
                 Code 
                 Design 
                 0 
                 0 
               
               
                 Configuration 
                 Design 
                 0 
                 0 
               
               
                 Data 
                 Design 
                 0 
                 0 
               
               
                 Decompose 
                 Design 
                 0 
                 0 
               
               
                 Defect 
                 Design 
                 0 
                 0 
               
               
                 Downstream 
                 Design 
                 0 
                 0 
               
               
                 Error 
                 Design 
                 0 
                 0 
               
               
                 Flow 
                 Design 
                 0 
                 0 
               
               
                 Functional 
                 Design 
                 0 
                 0 
               
               
                 Gap 
                 Design 
                 0 
                 0 
               
               
                 Incomplete 
                 Design 
                 0 
                 0 
               
               
                 Incorrect 
                 Design 
                 0 
                 0 
               
               
                 Interface 
                 Design 
                 0 
                 0 
               
               
                 Known 
                 Design 
                 0 
                 0 
               
               
                 Latent 
                 Design 
                 0 
                 0 
               
               
                 Memory 
                 Design 
                 0 
                 0 
               
               
                 Missed 
                 Design 
                 0 
                 0 
               
               
                 Requirement 
                 Design 
                 0 
                 0 
               
               
                 Review 
                 Design 
                 0 
                 0 
               
               
                 Table 
                 Design 
                 0 
                 0 
               
               
                 Time 
                 Design 
                 0 
                 0 
               
               
                 Upstream 
                 Design 
                 0 
                 0 
               
               
                 Vague 
                 Design 
                 0 
                 0 
               
               
                 Cable 
                 External 
                 0 
                 0 
                 0 
               
               
                 Cut 
                 External 
                 0 
                 0 
               
               
                 HVAC 
                 External 
                 0 
                 0 
               
               
                 Power 
                 External 
                 0 
                 0 
               
               
                 Weather 
                 External 
                 0 
                 0 
               
               
                 Alarm 
                 Fault Management 
                 1 
                 0 
                 2 
               
               
                 Classify 
                 Fault Management 
                 0 
                 0 
               
               
                 Critical 
                 Fault Management 
                 1 
                 0 
               
               
                 Delay 
                 Fault Management 
                 0 
                 0 
               
               
                 Detect 
                 Fault Management 
                 0 
                 0 
               
               
                 Fault 
                 Fault Management 
                 0 
                 0 
               
               
                 Incorrect 
                 Fault Management 
                 0 
                 0 
               
               
                 Monitoring 
                 Fault Management 
                 0 
                 0 
               
               
                 Priority 
                 Fault Management 
                 0 
                 0 
               
               
                 Slow 
                 Fault Management 
                 0 
                 0 
               
               
                 Board 
                 Hardware and User 
                 0 
                 0 
                 1 
               
               
                   
                 Maintenance 
               
               
                 Connector 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 CPU 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Inadequate 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Maintenance 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Module 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Monitoring 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 PCB 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Remedial 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Preventative 
                 Hardware and User 
                 1 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Scheduled 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Supply 
                 Hardware and User 
                 0 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Back 
                 Infrastructure Currency 
                 0 
                 0 
                 0 
               
               
                 Commercial 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Data 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Defect 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 End 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Known 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Known 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Latent 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Level 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Life 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 LINUX 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Middleware 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Operating 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 OS 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Party 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Release 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Third 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 UNIX 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Unsupported 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Upgrade 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 Vendor 
                 Infrastructure Currency 
                 0 
                 0 
               
               
                 High 
                 Performance Management 
                 0 
                 0 
                 1 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Increase 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Insufficient 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Large 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Load 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Overload 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Response 
                 Performance Management 
                 1 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Slow 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Unexpected 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Unplanned 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Volume 
                 Performance Management 
                 0 
                 0 
               
               
                   
                 &amp; Capacity Planning 
               
               
                 Access 
                 Procedural 
                 0 
                 0 
                 4 
               
               
                 Entry 
                 Procedural 
                 0 
                 0 
               
               
                 Followed 
                 Procedural 
                 0 
                 0 
               
               
                 Implement 
                 Procedural 
                 0 
                 1 
               
               
                 Incomplete 
                 Procedural 
                 0 
                 0 
               
               
                 Incorrect 
                 Procedural 
                 0 
                 0 
               
               
                 Input 
                 Procedural 
                 0 
                 0 
               
               
                 Manual 
                 Procedural 
                 0 
                 0 
               
               
                 Performed 
                 Procedural 
                 1 
                 0 
               
               
                 Prevent 
                 Procedural 
                 0 
                 1 
               
               
                 Procedural 
                 Procedural 
                 0 
                 1 
               
               
                 Training 
                 Procedural 
                 0 
                 0 
               
               
                 Untrained 
                 Procedural 
                 0 
                 0 
               
               
                 User 
                 Procedural 
                 0 
                 0 
               
               
                 Valid 
                 Procedural 
                 0 
                 0 
               
               
                 Alarm 
                 Recovery Management 
                 1 
                 0 
                 2 
               
               
                 Critical 
                 Recovery Management 
                 1 
                 0 
               
               
                 Delay 
                 Recovery Management 
                 0 
                 0 
               
               
                 Incorrect 
                 Recovery Management 
                 0 
                 0 
               
               
                 Priority 
                 Recovery Management 
                 0 
                 0 
               
               
                 Recovery 
                 Recovery Management 
                 0 
                 0 
               
               
                 Slow 
                 Recovery Management 
                 0 
                 0 
               
               
                 Communication 
                 Resource Availability 
                 0 
                 0 
                 0 
               
               
                 Disk 
                 Resource Availability 
                 0 
                 0 
               
               
                 Insufficient 
                 Resource Availability 
                 0 
                 0 
               
               
                 Limit 
                 Resource Availability 
                 0 
                 0 
               
               
                 Lost 
                 Resource Availability 
                 0 
                 0 
               
               
                 Memory 
                 Resource Availability 
                 0 
                 0 
               
               
                 Monitoring 
                 Resource Availability 
                 0 
                 0 
               
               
                 Network 
                 Resource Availability 
                 0 
                 0 
               
               
                 Resources 
                 Resource Availability 
                 0 
                 0 
               
               
                 Case 
                 Test 
                 0 
                 0 
                 0 
               
               
                 Data 
                 Test 
                 0 
                 0 
               
               
                 Environment 
                 Test 
                 0 
                 0 
               
               
                 Escape 
                 Test 
                 0 
                 0 
               
               
                 Facilities 
                 Test 
                 0 
                 0 
               
               
                 Gap 
                 Test 
                 0 
                 0 
               
               
                 Insufficient 
                 Test 
                 0 
                 0 
               
               
                 Script 
                 Test 
                 0 
                 0 
               
               
                 Test 
                 Test 
                 0 
                 0 
               
               
                 Time 
                 Test 
                 0 
                 0 
               
               
                   
               
            
           
         
       
     
     According to further aspects of the invention, the TEC  35  correlates the diverse triggering events across systems and disruptions into groups of common triggering event conditions. For example, the TEC  35  may determine a count of all the triggering events for each category of triggering event and determine triggering event groups. Additionally, in embodiments, the TEC  35  is operable to remove redundant triggering events (such as, for example, multiple reports of the same disruption for the same system) that offer no additional information, in order to avoid skewed disruption counts. 
     Thus, as shown above in TABLE 2, the TEC  35  has determined total counts of keyword hits for each category of systemic root cause. Thus, with the example of TABLE 2, the TEC  35  has determined two keyword hits in “fault management,” one keyword hit in “hardware and user maintenance,” one keyword hit in “performance management &amp; capacity planning,” four keyword hits in “procedural” and two keyword hits in “recovery management.” 
     As can be observed, with this example, the “procedural” systemic root cause has the most keyword hits. Thus, in accordance with aspects of the invention, as described further below, with this example, a “procedural” problem will be identified as the probable enterprise-wide systemic root cause of the disruption. 
     While the above example has a smaller sample of keywords, it should be understood that the invention contemplates that the TEC  35  may correlate hundreds or thousands of keywords with their respective enterprise-wide systemic root cause. For example, with a larger system, the number of keyword hits may average out more quickly and those keywords having a small number of hits (e.g., noise) may quickly become statistically insignificant. Additionally, in embodiments, if the reports do not contain sufficient information to determine a systemic root cause, then the TEC  35  is operable to indicate a problem with the reports. 
     TABLE 3 shows a further example of the list of exemplary keywords and their related systemic root causes along with a number of hits of those keywords recorded in a second exemplary problem observation. With this example, a user, e.g., a technician, has indicated in the report, “An unexpected high volume of data coming from Workflow System to Inventory System and subsequently to Disk Management System consumed system resources and led to 100% CPU and Off The Shelf Network Communication Software channel utilization on the Disk Management System servers. This caused an outage for Ordering because users were not able to be able to retrieve inventory data from Disk Management System.” Moreover, with this example, the user&#39;s report did not include or indicate a statement of any recovery action taken. 
     
       
         
           
               
               
               
               
             
               
                 TABLE 3 
               
               
                   
               
               
                   
                   
                   
                 Sys- 
               
               
                   
                   
                 Observation 
                 temic 
               
               
                 Key Word 
                 Systemic Root Cause 
                 Count 
                 Count 
               
               
                   
               
             
            
               
                 Change 
                 Change Management 
                 0 
                 0 
               
               
                 Communicate 
                 Change Management 
                 0 
               
               
                 Enhancement 
                 Change Management 
                 0 
               
               
                 Feature 
                 Change Management 
                 0 
               
               
                 Modification 
                 Change Management 
                 0 
               
               
                 New 
                 Change Management 
                 0 
               
               
                 Update 
                 Change Management 
                 0 
               
               
                 Architecture 
                 Design 
                 0 
                 2 
               
               
                 Bug 
                 Design 
                 0 
               
               
                 Code 
                 Design 
                 0 
               
               
                 Configuration 
                 Design 
                 0 
               
               
                 Data 
                 Design 
                 2 
               
               
                 Decompose 
                 Design 
                 0 
               
               
                 Defect 
                 Design 
                 0 
               
               
                 Downstream 
                 Design 
                 0 
               
               
                 Error 
                 Design 
                 0 
               
               
                 Flow 
                 Design 
                 0 
               
               
                 Functional 
                 Design 
                 0 
               
               
                 Gap 
                 Design 
                 0 
               
               
                 Incomplete 
                 Design 
                 0 
               
               
                 Incorrect 
                 Design 
                 0 
               
               
                 Interface 
                 Design 
                 0 
               
               
                 Known 
                 Design 
                 0 
               
               
                 Latent 
                 Design 
                 0 
               
               
                 Memory 
                 Design 
                 0 
               
               
                 Missed 
                 Design 
                 0 
               
               
                 Requirement 
                 Design 
                 0 
               
               
                 Review 
                 Design 
                 0 
               
               
                 Table 
                 Design 
                 0 
               
               
                 Time 
                 Design 
                 0 
               
               
                 Upstream 
                 Design 
                 0 
               
               
                 Vague 
                 Design 
                 0 
               
               
                 Cable 
                 External 
                 0 
                 0 
               
               
                 Cut 
                 External 
                 0 
               
               
                 HVAC 
                 External 
                 0 
               
               
                 Power 
                 External 
                 0 
               
               
                 Weather 
                 External 
                 0 
               
               
                 Alarm 
                 Fault Management 
                 0 
                 0 
               
               
                 Classify 
                 Fault Management 
                 0 
               
               
                 Critical 
                 Fault Management 
                 0 
               
               
                 Delay 
                 Fault Management 
                 0 
               
               
                 Detect 
                 Fault Management 
                 0 
               
               
                 Fault 
                 Fault Management 
                 0 
               
               
                 Incorrect 
                 Fault Management 
                 0 
               
               
                 Monitoring 
                 Fault Management 
                 0 
               
               
                 Priority 
                 Fault Management 
                 0 
               
               
                 Slow 
                 Fault Management 
                 0 
               
               
                 Board 
                 Hardware and User 
                 0 
                 1 
               
               
                   
                 Maintenance 
               
               
                 Connector 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 CPU 
                 Hardware and User 
                 1 
               
               
                   
                 Maintenance 
               
               
                 Inadequate 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Maintenance 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Module 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Monitoring 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 PCB 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Remedial 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Preventative 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Scheduled 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Supply 
                 Hardware and User 
                 0 
               
               
                   
                 Maintenance 
               
               
                 Back 
                 Infrastructure Currency 
                 0 
                 2 
               
               
                 Commercial 
                 Infrastructure Currency 
                 0 
               
               
                 Data 
                 Infrastructure Currency 
                 2 
               
               
                 Defect 
                 Infrastructure Currency 
                 0 
               
               
                 End 
                 Infrastructure Currency 
                 0 
               
               
                 Known 
                 Infrastructure Currency 
                 0 
               
               
                 Known 
                 Infrastructure Currency 
                 0 
               
               
                 Latent 
                 Infrastructure Currency 
                 0 
               
               
                 Level 
                 Infrastructure Currency 
                 0 
               
               
                 Life 
                 Infrastructure Currency 
                 0 
               
               
                 LINUX 
                 Infrastructure Currency 
                 0 
               
               
                 Middleware 
                 Infrastructure Currency 
                 0 
               
               
                 Operating 
                 Infrastructure Currency 
                 0 
               
               
                 OS 
                 Infrastructure Currency 
                 0 
               
               
                 Party 
                 Infrastructure Currency 
                 0 
               
               
                 Release 
                 Infrastructure Currency 
                 0 
               
               
                 Third 
                 Infrastructure Currency 
                 0 
               
               
                 UNIX 
                 Infrastructure Currency 
                 0 
               
               
                 Unsupported 
                 Infrastructure Currency 
                 0 
               
               
                 Upgrade 
                 Infrastructure Currency 
                 0 
               
               
                 Vendor 
                 Infrastructure Currency 
                 0 
               
               
                 High 
                 Performance Management &amp; 
                 1 
                 3 
               
               
                   
                 Capacity Planning 
               
               
                 Increase 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Insufficient 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Large 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Load 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Overload 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Response 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Slow 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Unexpected 
                 Performance Management &amp; 
                 1 
               
               
                   
                 Capacity Planning 
               
               
                 Unplanned 
                 Performance Management &amp; 
                 0 
               
               
                   
                 Capacity Planning 
               
               
                 Volume 
                 Performance Management &amp; 
                 1 
               
               
                   
                 Capacity Planning 
               
               
                 Access 
                 Procedural 
                 0 
                 0 
               
               
                 Entry 
                 Procedural 
                 0 
               
               
                 Followed 
                 Procedural 
                 0 
               
               
                 Implement 
                 Procedural 
                 0 
               
               
                 Incomplete 
                 Procedural 
                 0 
               
               
                 Incorrect 
                 Procedural 
                 0 
               
               
                 Input 
                 Procedural 
                 0 
               
               
                 Manual 
                 Procedural 
                 0 
               
               
                 Performed 
                 Procedural 
                 0 
               
               
                 Prevent 
                 Procedural 
                 0 
               
               
                 Procedural 
                 Procedural 
                 0 
               
               
                 Training 
                 Procedural 
                 0 
               
               
                 Untrained 
                 Procedural 
                 0 
               
               
                 User 
                 Procedural 
                 0 
               
               
                 Valid 
                 Procedural 
                 0 
               
               
                   
                   
                 0 
               
               
                 Alarm 
                 Recovery Management 
                 0 
                 0 
               
               
                 Critical 
                 Recovery Management 
                 0 
               
               
                 Delay 
                 Recovery Management 
                 0 
               
               
                 Incorrect 
                 Recovery Management 
                 0 
               
               
                 Priority 
                 Recovery Management 
                 0 
               
               
                 Recovery 
                 Recovery Management 
                 0 
               
               
                 Slow 
                 Recovery Management 
                 0 
               
               
                 Communication 
                 Resource Availability 
                 0 
                 1 
               
               
                 Disk 
                 Resource Availability 
                 0 
               
               
                 Insufficient 
                 Resource Availability 
                 0 
               
               
                 Limit 
                 Resource Availability 
                 0 
               
               
                 Lost 
                 Resource Availability 
                 0 
               
               
                 Memory 
                 Resource Availability 
                 0 
               
               
                 Monitoring 
                 Resource Availability 
                 0 
               
               
                 Network 
                 Resource Availability 
                 0 
               
               
                 Resources 
                 Resource Availability 
                 1 
               
               
                 Case 
                 Test 
                 0 
                 2 
               
               
                 Data 
                 Test 
                 2 
               
               
                 Environment 
                 Test 
                 0 
               
               
                 Escape 
                 Test 
                 0 
               
               
                 Facilities 
                 Test 
                 0 
               
               
                 Gap 
                 Test 
                 0 
               
               
                 Insufficient 
                 Test 
                 0 
               
               
                 Script 
                 Test 
                 0 
               
               
                 Test 
                 Test 
                 0 
               
               
                 Time 
                 Test 
                 0 
               
               
                   
               
            
           
         
       
     
     Thus, as shown above in TABLE 3, the TEC  35  has determined total counts of keyword hits for each category of systemic root cause. Thus, with the example of TABLE 3, the TEC  35  has determined two keyword hits in “design,” one keyword hit in “hardware and user maintenance,” two keyword hits in “infrastructure currency,” three keyword hits in “performance management &amp; capacity planning,” one keyword hit in “resource availability” and two keyword hits in “test.” 
     As can be observed, with the example of TABLE 3, the “performance management &amp; capacity planning” systemic root cause has the most keyword hits. Thus, in accordance with aspects of the invention, as described further below, with this example, a “performance management &amp; capacity planning” problem will be identified as the probable systemic root cause of the disruption. 
     In embodiments, the keywords should be as orthogonal as possible. That is, ideally, each keyword would only correspond to a single root cause. However, it should be understood that, in embodiments, some keywords may correspond to more than on systemic root cause. 
     In embodiments, the list of exemplary keywords and their related systemic root causes may be stored in a database, e.g., the storage system  22 B of  FIG. 1 . Moreover, the TEC  40  may also store the keyword hit count totals in a database, e.g., the storage system  22 B of  FIG. 1 . Additionally, in embodiments, the list of exemplary keywords and their related systemic root causes may be preloaded, e.g., in the storage system  22 B of  FIG. 1 , and may be updated, e.g., in real time. 
     Systemic Root Cause Spectrum Analyzer 
     In accordance with further aspects of the invention, the systemic root cause spectrum analyzer (SRCSA)  40  applies additional queries to the triggering event groups determined by the TEC  35  and determines the most likely systemic root cause for the triggering event group. As set forth above, a specific set of pre-determined, non-overlapping systemic root cause categories are defined for the enterprise, which correlate to the triggering event groups. 
     The SRCSA  40  accumulates the unique triggering events by systemic root cause. TABLE 4 is an exemplary table illustrating the accumulation of unique triggering events by systemic root cause. 
     
       
         
           
               
               
               
             
               
                   
                 TABLE 4 
               
               
                   
                   
               
               
                   
                 Systemic Root Cause 
                 Disruptions 
               
               
                   
                   
               
             
            
               
                   
               
            
           
           
               
               
               
            
               
                   
                 Recovery Management 
                 20 
               
               
                   
                 Test 
                 20 
               
               
                   
                 Unknown 
                 20 
               
               
                   
                 Procedural 
                 30 
               
               
                   
                 Fault Management 
                 40 
               
               
                   
                 Hardware and User Maintenance 
                 50 
               
               
                   
                 External 
                 70 
               
               
                   
                 Resource Availability 
                 70 
               
               
                   
                 Change Management 
                 110 
               
               
                   
                 Infrastructure Currency 
                 150 
               
               
                   
                 Performance Management &amp; Capacity Planning 
                 190 
               
               
                   
                 Design 
                 230 
               
               
                   
                 TOTAL 
                 1000 
               
               
                   
                   
               
            
           
         
       
     
     Moreover, in embodiments, the SRCSA  40  generates a systemic root cause power spectrum. In embodiments, the systemic root cause power spectrum comprises a pictorial representation of the unique triggering events by systemic root cause category. By grouping the unique triggering events by systemic root cause category, the systemic root cause power spectrum may identify the systemic root cause category having the most unique triggering events associated therewith. Thus, the SRCSA  40  may determine the most likely systemic root cause for the triggering event group. 
       FIG. 8  shows an exemplary SRCSA-generated systemic root cause power spectrum  800  corresponding to TABLE 4 in accordance with aspects of the invention. As shown in  FIG. 8 , the systemic root cause power spectrum  800  quantifies the number of disruptions identified with each type of systemic root cause category  805 . Thus, as can be observed with this exemplary systemic root cause power spectrum  800 , the SRCSA  40  has identified “Design” as the likely systemic root cause category, as this category has the highest number of disruption triggering events associated therewith. 
     Additionally, in embodiments, the SRCSA  40  is operable to display an identification of a system experiencing a unique triggering event for each of the triggering events. That is, a particular triggering event may occur in a particular system of the enterprise. According to aspects of the invention, the SRCSA  40  may identify, for each triggering event associated with a particular systemic root cause (e.g., design), in what system each triggering event occurred. Thus, the SRCSA  40  may identify which part of the architecture of the enterprise may be responsible for the systemic root cause. According to aspects of the invention, identifying the system in which the triggering event occurred may aid in selecting an appropriate solution. For example, a solution for a given systemic root cause may be provided to only those identified systems in which the triggering events occurred. Or, for example, the correct solution may be determined to be for a related system which did not incur the triggering event but actually caused the disruption. In other words, the present invention includes the capability to determine the root cause and solution for a system different from the triggering system. 
     Thus, as shown in the exemplary SRCSA-generated systemic root cause power spectrum  900  of  FIG. 9 , for each systemic root cause category  905 , the systemic root cause power spectrum  900  identifies those disruption triggering events attributable to each of the systems of the enterprise. The key  910  identifies the five systems associated with this exemplary enterprise. As should be understood by those skilled in the art, while this example includes five systems, the invention contemplates a given enterprise may have any number of systems. 
     As shown in  FIG. 9 , with this exemplary systemic root cause power spectrum  900 , the SRCSA  40  has identified “Performance and Capacity Management” as the likely systemic root cause category, as this category has the highest number of disruption triggering events associated therewith. Moreover, the SRCSA  40  has additionally identified that a majority of the disruption triggering events for the “Performance and Capacity Management” systemic root cause category occurred in the first system. As such, as discussed below, this additional information that the majority of the disruption triggering events occurred in the first system may aid the SSS  45  in selecting an appropriate solution. 
     According to aspects of the invention, the SRCSA  40  is operable to further identify systemic root cause subcategories for the unique triggering events. TABLE 5 displays an exemplary list of systemic root cause categories and associated systemic root cause subcategories. Moreover, as shown in TABLE 5, the SRCSA  40  is operable to quantify the total number of disruptions for each category and is operable to quantify the number of disruptions in each subcategory. As should be understood, the list of exemplary systemic root cause categories and associated systemic root cause subcategories shown in TABLE 5 is an exemplary and non-exhaustive list, and the invention contemplates other systemic root cause categories and associated systemic root cause subcategories. In embodiments, the list of exemplary systemic root cause categories and associated systemic root cause subcategories may be stored in a database, e.g., the storage system  22 B of  FIG. 1 . 
     
       
         
           
               
               
               
             
               
                 TABLE 5 
               
               
                   
               
               
                   
                 Total 
                 Sub 
               
               
                 Systemic Root Cause 
                 Incidents 
                 Incidents 
               
               
                   
               
             
            
               
                   
               
            
           
           
               
               
               
            
               
                 Change Management 
                 110 
                   
               
               
                 Change Management - Incomplete/Inaccurate 
                   
                 50 
               
               
                 Communication 
               
               
                 Change Management - No Communication 
                   
                 40 
               
               
                 Change Management - No Documentation 
                   
                 10 
               
               
                 Change Management - Incomplete/Inaccurate 
                   
                 10 
               
               
                 Documentation 
               
               
                 Design 
                 230 
               
               
                 Design - Application Interface/Data 
                   
                 80 
               
               
                 Design - Network Interface 
                   
                 30 
               
               
                 Design - Third Party Software Integration 
                   
                 60 
               
               
                 Design - Requirements Trace Error 
                   
                 20 
               
               
                 Design - User Operations 
                   
                 40 
               
               
                 External 
                 70 
               
               
                 External - Cable Cut 
                   
                 30 
               
               
                 External - Environment Loss 
                   
                 10 
               
               
                 External - Vendor error 
                   
                 10 
               
               
                 External - Power Loss 
                   
                 20 
               
               
                 Fault Management 
                 40 
               
               
                 Fault Management - User Error 
                   
                 15 
               
               
                 Fault Management - Incomplete/Inaccurate 
                   
                 5 
               
               
                 Documentation 
               
               
                 Fault Management - Insufficient 
                   
                 10 
               
               
                 Recovery Resources 
               
               
                 Fault Management - No Documentation 
                   
                 10 
               
               
                 Hardware and User Maintenance 
                 50 
               
               
                 H&amp;UM - Insufficient Vendor Support 
                   
                 20 
               
               
                 H&amp;UM - End of Life Equipment 
                   
                 10 
               
               
                 H&amp;UM - Known Unrepairable Fault 
                   
                 5 
               
               
                 H&amp;UM - Insufficient Spares 
                   
                 15 
               
               
                 Infrastructure Currency 
                 150 
               
               
                 Infrastructure Currency - Not Latest Release 
                   
                 75 
               
               
                 Infrastructure Currency - End of Life 
                   
                 50 
               
               
                 Infrastructure Currency - Known 
                   
                 25 
               
               
                 Unrepairable Error 
               
               
                 Performance Management &amp; Capacity Planning 
                 190 
               
               
                 PM&amp;CP - Inaccurate requirements 
                   
                 80 
               
               
                 PM&amp;CP - No requirements 
                   
                 50 
               
               
                 PM&amp;CP - Capacity not provided as required - 
                   
                 40 
               
               
                 Decision 
               
               
                 PM&amp;CP - Capacity not provided as required - 
                   
                 20 
               
               
                 Error 
               
               
                 Procedural 
                 30 
               
               
                 Procedural - User Error 
                   
                 15 
               
               
                 Procedural - No Procedure 
                   
                 6 
               
               
                 Procedural - Procedure Incorrect/Incomplete 
                   
                 9 
               
               
                 Recovery Management 
                 20 
               
               
                 Recovery Management - User Error 
                   
                 6 
               
               
                 Recovery Management - Incomplete/Inaccurate 
                   
                 4 
               
               
                 Documentation 
               
               
                 Recovery Management - Insufficient Recovery 
                   
                 6 
               
               
                 Resources 
               
               
                 Recovery Management - No Documentation 
                   
                 2 
               
               
                 Recovery Management - Insufficient Root Cause 
                   
                 12 
               
               
                 Investigation 
               
               
                 Resource Availability 
                 70 
               
               
                 RA - Incorrect Resource Estimate 
                   
                 5 
               
               
                 RA - Incorrect Resource Allocation 
                   
                 25 
               
               
                 RA - No Resource Metering 
                   
                 10 
               
               
                 RA - Insufficient Resource Metering 
                   
                 20 
               
               
                 RA - Insufficient Resources 
                   
                 10 
               
               
                 Test 
                 20 
               
               
                 Test - Insufficient Environments 
                   
                 6 
               
               
                 Test - Insufficient Staff 
                   
                 2 
               
               
                 Test - Requirements Tracing Missing 
                   
                 2 
               
               
                 Test - Requirements Tracing Errors 
                   
                 6 
               
               
                 Test - Insufficient Procedures 
                   
                 4 
               
               
                 Unknown 
                 20 
               
               
                 Unknown - Insufficient Disruption Detail 
                   
                 10 
               
               
                 Unknown - No Disruption Detail 
                   
                 10 
               
               
                   
               
            
           
         
       
     
     Furthermore, in embodiments, the SRCSA  40  is operable to display a root cause spectrum analysis, which includes, e.g., a graphical depiction of the unique triggering events by systemic root cause category and systemic root cause subcategory. That is, for example, in embodiments, a particular systemic root cause category may include a number of systemic root cause subcategories. 
       FIG. 10  shows an exemplary systemic root cause power spectrum  1000  which includes a graphical depiction of the unique triggering events by systemic root cause category and systemic root cause subcategory. As shown in  FIG. 10 , the systemic root cause power spectrum  1000  includes a number of systemic root cause categories  1005  and their associated systemic root cause subcategories  1010 . Moreover, as shown in  FIG. 10 , the SRCSA  40  has quantified the number of disruptions for each systemic root cause category  1005  and their associated systemic root cause subcategories  1010 . 
     Referring back to  FIG. 4 , according to further aspects of the invention, in embodiments, upon identifying the most likely systemic root cause category for the triggering event group, the SRCSA  40  may optionally coordinate with the TEC  35  to identify the most likely systemic root cause subcategory. More specifically, the SRCSA  40  may send to the TEC  35  (along path  430 , which is dashed to denote that this is an optional step), an identification of a most likely root cause category. In accordance with aspects of the invention, the TEC  35  may utilize a list (e.g., similar to that shown in TABLE 1) of exemplary keywords and their related systemic root cause subcategories to determine a total number of those keywords in both the problem observation and the recovery action taken recorded in the report for each systemic root cause subcategory. In embodiments, by identifying a systemic root cause subcategory for a enterprise disruption, the SSS  40  may determine a more appropriate solution for the enterprise. 
     Systemic Solutions Selector 
     In accordance with aspects of the invention, the systemic solutions selector (SSS)  45  may contain or access a range or catalog of solutions for each systemic root cause. Moreover, the range of solutions may include characteristics for each of the solutions, including, for example, cost (e.g., high, medium or low, amongst other cost parameters) to remove the systemic disruption, time to remove the systemic disruption (e.g., short-term or long-term, amongst other time frames), and disruption removal effectiveness, amongst other parameters. In embodiments, a range of solutions for each systemic root cause may be stored in a database, e.g., storage system  22 B of  FIG. 1 . 
     Furthermore, the SSS  45  is operable to output an optimal set of solutions to the enterprise. For example, an enterprise may be interested in a low-cost and/or short-term solution. Thus, the SSS  45  may be instructed to determine a low-cost and/or short-term solution for the enterprise. Based on the enterprise success criteria and constraints (such as, for example, financial limitations, needed speed to eliminate disruptions, etc.), the parameters and resulting optimal set of solutions can be applied across the entire enterprise. Additionally, the SSS  45  may be pre-loaded with historical solutions and may be dynamically updated, e.g., in real time, with additional solutions. In embodiments, the optimal set of solutions may include a single solution to address the enterprise-wide systemic root cause, or a solution set (e.g., more than one solution) to address the enterprise-wide systemic root cause. 
     TABLE 6 shows an exemplary table of solutions for systemic root causes that the SSS  45  may access to determine an optimal solution set. It should be understood that the table of solutions for systemic root causes is exemplary and that the invention contemplates additional solutions. 
     
       
         
           
               
               
               
               
               
               
               
             
               
                 TABLE 6 
               
               
                   
               
               
                 Systemic Root Cause 
                 Low Impact Solution 
                 High Impact Solution 
                 REU 
                 RTU 
                 EDR 
                 Cost 
               
               
                   
               
             
            
               
                   
               
            
           
           
               
               
               
               
               
               
               
            
               
                 Change Management 
                 Add Change Control Board 
                   
                 1 
                 3 
                 50% 
                 3 
               
               
                 Change Management 
                 Increase change communication 
                   
                 1 
                 1 
                 30% 
                 1 
               
               
                   
                 distribution to all areas 
               
               
                 Change Management 
                 Increase change communication 
                   
                 1 
                 1 
                 20% 
                 1 
               
               
                   
                 detail 
               
               
                 Design 
                 Increased Number of Design 
                   
                 1 
                 1 
                 10% 
                 1 
               
               
                   
                 Reviews by 1 
               
               
                 Design 
                 Increased Number of Design 
                   
                 1 
                 1 
                 10% 
                 1 
               
               
                   
                 Reviews by 2 
               
               
                 Design 
                 Increased Number of Design 
                   
                 1 
                 1 
                 10% 
                 1 
               
               
                   
                 Reviews by 3 
               
               
                 Design 
                 Increased Number of Design 
                   
                 1 
                 1 
                 10% 
                 1 
               
               
                   
                 Reviews by 4 
               
               
                 Design 
                 Increased Number of Design 
                   
                 1 
                 1 
                 5% 
                 1 
               
               
                   
                 Reviews by 5 
               
               
                 Design 
                 Single Software Architect to review 
                   
                 1 
                 3 
                 20% 
                 3 
               
               
                   
                 all designs 
               
               
                 Design 
                   
                 Increased use of 
                 8 
                 8 
                 20% 
                 64 
               
               
                   
                   
                 software tools 
               
               
                 Design 
                   
                 Code audit of existing 
                 10 
                 6 
                 15% 
                 60 
               
               
                   
                   
                 base to find potential 
               
               
                   
                   
                 latent defects 
               
               
                 External 
                   
                 Monitor external 
                 5 
                 4 
                 40% 
                 20 
               
               
                   
                   
                 public &amp; Utility 
               
               
                   
                   
                 communications in 
               
               
                   
                   
                 area 
               
               
                 External 
                   
                 Build central 
                 20 
                 10 
                 20% 
                 200 
               
               
                   
                   
                 repository for all 
               
               
                   
                   
                 company utility 
               
               
                   
                   
                 actions 
               
               
                   
                   
                   
                   
                   
                   
                 0 
               
               
                 Fault Management 
                   
                 Improve User Training 
                 8 
                 8 
                 20% 
                 64 
               
               
                 Fault Management 
                   
                 Add automatic fault 
                 8 
                 6 
                 30% 
                 48 
               
               
                   
                   
                 management scripts 
               
               
                 Fault Management 
                   
                 Improve fault recovery 
                 8 
                 6 
                 20% 
                 48 
               
               
                   
                   
                 procedures 
               
               
                 Fault Management 
                   
                 Add knowledge-based 
                 10 
                 10 
                 30% 
                 100 
               
               
                   
                   
                 fault management 
               
               
                   
                   
                 recovery 
               
               
                 Hardware and User 
                 Reduce preventative maintenance 
                   
                 3 
                 3 
                 25% 
                 9 
               
               
                 Maintenance 
                 intervals 
               
               
                 Hardware and User 
                 Increase number of preventative 
                   
                 3 
                 3 
                 20% 
                 9 
               
               
                 Maintenance 
                 maintenance items 
               
               
                 Hardware and User 
                   
                 Increase level vendor 
                 10 
                 4 
                 20% 
                 40 
               
               
                 Maintenance 
                   
                 support 
               
               
                 Hardware and User 
                   
                 Increase user training 
                 8 
                 4 
                 15% 
                 32 
               
               
                 Maintenance 
               
               
                 Hardware and User 
                   
                 Improve user 
                 8 
                 6 
                 10% 
                 48 
               
               
                 Maintenance 
                   
                 maintenance 
               
               
                   
                   
                 procedures 
               
               
                 Hardware and User 
                   
                 Increase amount of 
                 10 
                 2 
                 10% 
                 20 
               
               
                 Maintenance 
                   
                 spares 
               
               
                 Infrastructure Currency 
                   
                 Upgrade all 
                 15 
                 6 
                 90% 
                 90 
               
               
                   
                   
                 infrastructure 
               
               
                 Infrastructure Currency 
                   
                 Upgrade critical 
                 10 
                 6 
                 50% 
                 60 
               
               
                   
                   
                 infrastructure 
               
               
                 Performance 
                 Increase frequency of volume 
                   
                 1 
                 1 
                 35% 
                 1 
               
               
                 Management &amp; 
                 estimates based on business changes 
               
               
                 Capacity Planning 
                 (special offers, etc) 
               
               
                 Performance 
                   
                 Build test environment 
                 10 
                 10 
                 15% 
                 100 
               
               
                 Management &amp; 
                   
                 that duplicates 
               
               
                 Capacity Planning 
                   
                 production to test 
               
               
                   
                   
                 against expected 
               
               
                   
                   
                 volumes 
               
               
                 Performance 
                 Model system and compute 
                   
                 3 
                 5 
                 20% 
                 15 
               
               
                 Management &amp; 
                 expected performance vs. volume 
               
               
                 Capacity Planning 
               
               
                 Performance 
                   
                 Conduct long-term, 
                 10 
                 10 
                 15% 
                 100 
               
               
                 Management &amp; 
                   
                 continuous operational 
               
               
                 Capacity Planning 
                   
                 tests 
               
               
                 Performance 
                   
                 Insert on-line, real- 
                 8 
                 8 
                 10% 
                 64 
               
               
                 Management &amp; 
                   
                 time, capacity 
               
               
                 Capacity Planning 
                   
                 measurement sensors 
               
               
                   
                   
                 in systems to 
               
               
                   
                   
                 determine remaining 
               
               
                   
                   
                 capacity continuously 
               
               
                 Performance 
                 Sample systems capacity at regular 
                   
                 2 
                 2 
                 5% 
                 4 
               
               
                 Management &amp; 
                 intervals to determine remaining 
               
               
                 Capacity Planning 
                 capacity 
               
               
                 Procedural 
                   
                 Convert manual 
                 8 
                 8 
                 10% 
                 64 
               
               
                   
                   
                 procedures to 
               
               
                   
                   
                 automated scripts 
               
               
                 Procedural 
                 Require different staff to create 
                   
                 4 
                 4 
                 10% 
                 16 
               
               
                   
                 manual procedure and to execute 
               
               
                   
                 procedure 
               
               
                 Procedural 
                 Require observer to verify operation 
                   
                 2 
                 2 
                 10% 
                 4 
               
               
                   
                 of manual procedure 
               
               
                 Procedural 
                 Improve security to restrict persons 
                   
                 1 
                 1 
                 10% 
                 1 
               
               
                   
                 who can perform manual procedures 
               
               
                 Procedural 
                   
                 Improve User Training 
                 8 
                 8 
                 30% 
                 64 
               
               
                 Procedural 
                 Require any manual interaction to 
                   
                 3 
                 2 
                 10% 
                 6 
               
               
                   
                 have step-by-step procedure with 
               
               
                   
                 verification of step completion 
               
               
                 Procedural 
                   
                 Add automatic error 
                 10 
                 8 
                 20% 
                 80 
               
               
                   
                   
                 checking for manual 
               
               
                   
                   
                 entries 
               
               
                 Recovery Management 
                   
                 Add automatic 
                 8 
                 6 
                 50% 
                 48 
               
               
                   
                   
                 recovery management 
               
               
                   
                   
                 scripts 
               
               
                 Recovery Management 
                   
                 Improve User Training 
                 8 
                 8 
                 30% 
                 64 
               
               
                 Recovery Management 
                 Require observer to verify operation 
                   
                 2 
                 2 
                 20% 
                 4 
               
               
                   
                 of recovery procedure 
               
               
                 Resource Availability 
                   
                 Insert on-line, real- 
                 8 
                 8 
                 30% 
                 64 
               
               
                   
                   
                 time, resource 
               
               
                   
                   
                 measurement sensors 
               
               
                   
                   
                 in systems to 
               
               
                   
                   
                 determine remaining 
               
               
                   
                   
                 resource continuously 
               
               
                 Resource Availability 
                   
                 Increase spare 
                 20 
                 6 
                 70% 
                 120 
               
               
                   
                   
                 resources 
               
               
                 Test 
                   
                 Increase and Improve 
                 20 
                 20 
                 20% 
                 400 
               
               
                   
                   
                 test environments to 
               
               
                   
                   
                 mirror production 
               
               
                 Test 
                 Improve test procedure detail 
                   
                 5 
                 5 
                 20% 
                 25 
               
               
                 Test 
                   
                 Automate testing 
                 10 
                 10 
                 15% 
                 100 
               
               
                 Test 
                   
                 Use tools to trace 
                 10 
                 10 
                 20% 
                 100 
               
               
                   
                   
                 requirements to test 
               
               
                   
                   
                 steps and verify 
               
               
                   
                   
                 completeness 
               
               
                 Test 
                 Add 1 test review 
                   
                 1 
                 1 
                 10% 
                 1 
               
               
                 Test 
                 Add 2 test reviews 
                   
                 1 
                 1 
                 5% 
                 1 
               
               
                 Test 
                 Add 3 test reviews 
                   
                 1 
                 1 
                 5% 
                 1 
               
               
                 Test 
                 Increase test scheduling detail 
                   
                 2 
                 2 
                 5% 
                 4 
               
               
                   
                   
                 Total 
                   
                   
                   
                 2376 
               
               
                   
               
            
           
         
       
     
     As shown in TABLE 6, the exemplary solutions are divided into low impact solutions (e.g., those that may be easier to implement) and high impact solutions (e.g., those solutions that may be more extensive to implement). Additionally, for each of the solutions, TABLE 6 indicates relative effort units (REUs), relative time units (RTUs), an estimated disruption reduction (EDR) and a relative total cost. According to aspects of the invention, the REUs indicate an amount of effort required to implement the solution relative to the other solutions and the RTUs indicate an amount of time required to implement the solution relative to the other solutions. In embodiments, the RTUs may be, for example, weeks, such that a RTU of five indicates that the solution requires approximately five weeks to implement. However, the invention contemplates that, in embodiments, the RTU may represent any unit of time, e.g., a day, an hour, etc. The total relative cost for a solution may be determined by the product of the REU and the RTU. In embodiments, the relative total cost may be in units of, e.g., ten thousand dollars, such that, a relative total cost of ten indicates that the solution would require approximately one hundred thousand dollars. However, the invention contemplates that, in embodiments, the relative total cost may represent any unit of cost, e.g., one dollar, one hundred dollars, etc. The EDR indicates an estimated disruption reduction to be expected upon implementing the solution. As should be understood, the values for each solution&#39;s REU, RTU and EDR may be updated and/or adjusted, e.g., in real-time to more accurately reflect effort, time and estimated disruption reduction for the solution. 
     In embodiments, for example, if the SRCSA  40  determines that for a given enterprise, the systemic root cause is a “design” problem, then the SSS  45  is operable to determine an optimal solution from one of the solutions for a design systemic root cause. For example, the SSS  45  is operable to select, e.g., a low impact solution, for example, increased reviews, software architect to review all designs, and/or increased use of software tools, or a high impact solution, for example, performing a code audit of existing base to find potential latent defects. Additionally, in embodiments, the SSS  45  may select more than one solution for an identified systemic root cause. 
     TABLE 7 shows an exemplary table of solutions used by the SSS  45  to determine a solution in accordance with aspects of the invention. As shown in TABLE 7, for each of the systemic root causes of TABLE 6, the SSS  45  has correlated a total number of disruptions (or tickets which are written records of the disruptions), e.g., from TABLE 5. Additionally, as shown in TABLE 7, the SSS  45  has determined a reduction in disruptions for each of the solutions by calculating the product of the total tickets for that systemic root cause by the estimated reduction for each solution for that systemic root cause. In other words, TABLE 7 indicates the total possible reductions of disruptions for an enterprise were all of the solutions to be implemented. TABLE 7 also indicates an original order of these solutions, which may be used as a reference, as explained further below. 
     
       
         
           
               
               
               
               
               
               
               
               
               
               
             
               
                 TABLE 7 
               
               
                   
               
               
                 Original 
                   
                 Low Impact 
                 High Impact 
                   
                   
                 Est. 
                 Total 
                 Total 
                   
               
               
                 Order 
                 Systemic Root Cause 
                 Solution 
                 Solution 
                 REU 
                 RTU 
                 Reduction 
                 Cost 
                 Tickets 
                 Reduction 
               
               
                   
               
             
            
               
                   
               
            
           
           
               
               
               
               
               
               
               
               
               
               
            
               
                 1 
                 Change Management 
                   
                   
                   
                   
                   
                   
                 110 
                   
               
               
                 2 
                 Change Management 
                 Add Change 
                   
                 1 
                 3 
                 50% 
                 3 
                   
                 55 
               
               
                   
                   
                 Control Board 
               
               
                 3 
                 Change Management 
                 Increase 
                   
                 1 
                 1 
                 30% 
                 1 
                   
                 33 
               
               
                   
                   
                 change 
               
               
                   
                   
                 communication 
               
               
                   
                   
                 distribution 
               
               
                   
                   
                 to all areas 
               
               
                 4 
                 Change Management 
                 Increase 
                   
                 1 
                 1 
                 20% 
                 1 
                   
                 22 
               
               
                   
                   
                 change 
               
               
                   
                   
                 communication 
               
               
                   
                   
                 detail 
               
               
                 5 
               
               
                 6 
                 Design 
                   
                   
                   
                   
                   
                   
                 230 
               
               
                 7 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 1 
               
               
                 8 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 2 
               
               
                 9 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 3 
               
               
                 10 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 4 
               
               
                 11 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 11.5 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 5 
               
               
                 12 
                 Design 
                 Single 
                   
                 1 
                 3 
                 20% 
                 3 
                   
                 46 
               
               
                   
                   
                 Software 
               
               
                   
                   
                 Architect to 
               
               
                   
                   
                 review all 
               
               
                   
                   
                 designs 
               
               
                 13 
                 Design 
                   
                 Increased use 
                 8 
                 8 
                 20% 
                 64 
                   
                 46 
               
               
                   
                   
                   
                 of software 
               
               
                   
                   
                   
                 tools 
               
               
                 14 
                 Design 
                   
                 Code audit of 
                 10 
                 6 
                 15% 
                 60 
                   
                 34.5 
               
               
                   
                   
                   
                 existing base to 
               
               
                   
                   
                   
                 find potential 
               
               
                   
                   
                   
                 latent defects 
               
               
                 15 
               
               
                 16 
                 External 
                   
                   
                   
                   
                   
                   
                 70 
               
               
                 17 
                 External 
                   
                 Monitor 
                 5 
                 4 
                 40% 
                 20 
                   
                 28 
               
               
                   
                   
                   
                 external public 
               
               
                   
                   
                   
                 &amp; Utility 
               
               
                   
                   
                   
                 communications 
               
               
                   
                   
                   
                 in area 
               
               
                 18 
                 External 
                   
                 Build central 
                 20 
                 10 
                 20% 
                 200 
                   
                 14 
               
               
                   
                   
                   
                 repository for 
               
               
                   
                   
                   
                 all company 
               
               
                   
                   
                   
                 utility actions 
               
               
                 19 
               
               
                 20 
                 Fault Management 
                   
                   
                   
                   
                   
                   
                 40 
               
               
                 21 
                 Fault Management 
                   
                 Improve User 
                 8 
                 8 
                 20% 
                 64 
                   
                 8 
               
               
                   
                   
                   
                 Training 
               
               
                 22 
                 Fault Management 
                   
                 Add automatic 
                 8 
                 6 
                 30% 
                 48 
                   
                 12 
               
               
                   
                   
                   
                 fault 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 scripts 
               
               
                 23 
                 Fault Management 
                   
                 Improve fault 
                 8 
                 6 
                 20% 
                 48 
                   
                 8 
               
               
                   
                   
                   
                 recovery 
               
               
                   
                   
                   
                 procedures 
               
               
                 24 
                 Fault Management 
                   
                 Add 
                 10 
                 10 
                 30% 
                 100 
                   
                 12 
               
               
                   
                   
                   
                 knowledge- 
               
               
                   
                   
                   
                 based fault 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 recovery 
               
               
                 25 
               
               
                 26 
                 Hardware and User 
                   
                   
                   
                   
                   
                   
                 50 
               
               
                   
                 Maintenance 
               
               
                 27 
                 Hardware and User 
                 Reduce 
                   
                 3 
                 3 
                 25% 
                 9 
                   
                 12.5 
               
               
                   
                 Maintenance 
                 preventative 
               
               
                   
                   
                 maintenance 
               
               
                   
                   
                 intervals 
               
               
                 28 
                 Hardware and User 
                 Increase 
                   
                 3 
                 3 
                 20% 
                 9 
                   
                 10 
               
               
                   
                 Maintenance 
                 number of 
               
               
                   
                   
                 preventative 
               
               
                   
                   
                 maintenance 
               
               
                   
                   
                 items 
               
               
                 29 
                 Hardware and User 
                   
                 Increase level 
                 10 
                 4 
                 20% 
                 40 
                   
                 10 
               
               
                   
                 Maintenance 
                   
                 vendor support 
               
               
                 30 
                 Hardware and User 
                   
                 Increase user 
                 8 
                 4 
                 15% 
                 32 
                   
                 7.5 
               
               
                   
                 Maintenance 
                   
                 training 
               
               
                 31 
                 Hardware and User 
                   
                 Improve user 
                 8 
                 6 
                 10% 
                 48 
                   
                 5 
               
               
                   
                 Maintenance 
                   
                 maintenance 
               
               
                   
                   
                   
                 procedures 
               
               
                 32 
                 Hardware and User 
                   
                 Increase 
                 10 
                 2 
                 10% 
                 20 
                   
                 5 
               
               
                   
                 Maintenance 
                   
                 amount of 
               
               
                   
                   
                   
                 spares 
               
               
                 33 
               
               
                 34 
               
               
                 35 
                 Infrastructure 
                   
                   
                   
                   
                   
                   
                 150 
               
               
                   
                 Currency 
               
               
                 36 
                 Infrastructure 
                   
                 Upgrade all 
                 15 
                 6 
                 90% 
                 90 
                   
                 135 
               
               
                   
                 Currency 
                   
                 infrastructure 
               
               
                 37 
                 Infrastructure 
                   
                 Upgrade 
                 10 
                 6 
                 50% 
                 60 
                   
                 75 
               
               
                   
                 Currency 
                   
                 critical 
               
               
                   
                   
                   
                 infrastructure 
               
               
                 38 
               
               
                 39 
                 Performance 
                   
                   
                   
                   
                   
                   
                 190 
               
               
                   
                 Management &amp; 
               
               
                   
                 Capacity Planning 
               
               
                 40 
                 Performance 
                 Increase 
                   
                 1 
                 1 
                 35% 
                 1 
                   
                 66.5 
               
               
                   
                 Management &amp; 
                 frequency of 
               
               
                   
                 Capacity Planning 
                 volume 
               
               
                   
                   
                 estimates 
               
               
                   
                   
                 based on 
               
               
                   
                   
                 business 
               
               
                   
                   
                 changes 
               
               
                   
                   
                 (special offers, 
               
               
                   
                   
                 etc) 
               
               
                 41 
                 Performance 
                   
                 Build test 
                 10 
                 10 
                 15% 
                 100 
                   
                 28.5 
               
               
                   
                 Management &amp; 
                   
                 environment 
               
               
                   
                 Capacity Planning 
                   
                 that duplicates 
               
               
                   
                   
                   
                 production to 
               
               
                   
                   
                   
                 test against 
               
               
                   
                   
                   
                 expected 
               
               
                   
                   
                   
                 volumes 
               
               
                 42 
                 Performance 
                 Model system 
                   
                 3 
                 5 
                 20% 
                 15 
                   
                 38 
               
               
                   
                 Management &amp; 
                 and compute 
               
               
                   
                 Capacity Planning 
                 expected 
               
               
                   
                   
                 performance 
               
               
                   
                   
                 vs. volume 
               
               
                 43 
                 Performance 
                   
                 Conduct long- 
                 10 
                 10 
                 15% 
                 100 
                   
                 28.5 
               
               
                   
                 Management &amp; 
                   
                 term, 
               
               
                   
                 Capacity Planning 
                   
                 continuous 
               
               
                   
                   
                   
                 operational 
               
               
                   
                   
                   
                 tests 
               
               
                 44 
                 Performance 
                   
                 Insert on-line, 
                 8 
                 8 
                 10% 
                 64 
                   
                 19 
               
               
                   
                 Management &amp; 
                   
                 real-time, 
               
               
                   
                 Capacity Planning 
                   
                 capacity 
               
               
                   
                   
                   
                 measurement 
               
               
                   
                   
                   
                 sensors in 
               
               
                   
                   
                   
                 systems to 
               
               
                   
                   
                   
                 determine 
               
               
                   
                   
                   
                 remaining 
               
               
                   
                   
                   
                 capacity 
               
               
                   
                   
                   
                 continuously 
               
               
                 45 
                 Performance 
                 Sample 
                   
                 2 
                 2 
                 5% 
                 4 
                   
                 9.5 
               
               
                   
                 Management &amp; 
                 systems 
               
               
                   
                 Capacity Planning 
                 capacity at 
               
               
                   
                   
                 regular 
               
               
                   
                   
                 intervals to 
               
               
                   
                   
                 determine 
               
               
                   
                   
                 remaining 
               
               
                   
                   
                 capacity 
               
               
                 46 
               
               
                 47 
                 Procedural 
                   
                   
                   
                   
                   
                   
                 30 
               
               
                 48 
                 Procedural 
                   
                 Convert 
                 8 
                 8 
                 10% 
                 64 
                   
                 3 
               
               
                   
                   
                   
                 manual 
               
               
                   
                   
                   
                 procedures to 
               
               
                   
                   
                   
                 automated 
               
               
                   
                   
                   
                 scripts 
               
               
                 49 
                 Procedural 
                 Require 
                   
                 4 
                 4 
                 10% 
                 16 
                   
                 3 
               
               
                   
                   
                 different staff 
               
               
                   
                   
                 to create 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedure and 
               
               
                   
                   
                 to execute 
               
               
                   
                   
                 procedure 
               
               
                 50 
                 Procedural 
                 Require 
                   
                 2 
                 2 
                 10% 
                 4 
                   
                 3 
               
               
                   
                   
                 observer to 
               
               
                   
                   
                 verify 
               
               
                   
                   
                 operation of 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedure 
               
               
                 51 
                 Procedural 
                 Improve 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 3 
               
               
                   
                   
                 security to 
               
               
                   
                   
                 restrict 
               
               
                   
                   
                 persons who 
               
               
                   
                   
                 can perform 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedures 
               
               
                 52 
                 Procedural 
                   
                 Improve User 
                 8 
                 8 
                 30% 
                 64 
                   
                 9 
               
               
                   
                   
                   
                 Training 
               
               
                 53 
                 Procedural 
                 Require any 
                   
                 3 
                 2 
                 10% 
                 6 
                   
                 3 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 interaction to 
               
               
                   
                   
                 have step-by- 
               
               
                   
                   
                 step procedure 
               
               
                   
                   
                 with 
               
               
                   
                   
                 verification of 
               
               
                   
                   
                 step 
               
               
                   
                   
                 completion 
               
               
                 54 
                 Procedural 
                   
                 Add automatic 
                 10 
                 8 
                 20% 
                 80 
                   
                 6 
               
               
                   
                   
                   
                 error checking 
               
               
                   
                   
                   
                 for manual 
               
               
                   
                   
                   
                 entries 
               
               
                 55 
               
               
                 56 
                 Recovery 
                   
                   
                   
                   
                   
                   
                 20 
               
               
                   
                 Management 
               
               
                 57 
                 Recovery 
                   
                 Add automatic 
                 8 
                 6 
                 50% 
                 48 
                   
                 10 
               
               
                   
                 Management 
                   
                 recovery 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 scripts 
               
               
                 58 
                 Recovery 
                   
                 Improve User 
                 8 
                 8 
                 30% 
                 64 
                   
                 6 
               
               
                   
                 Management 
                   
                 Training 
               
               
                 59 
                 Recovery 
                 Require 
                   
                 2 
                 2 
                 20% 
                 4 
                   
                 4 
               
               
                   
                 Management 
                 observer to 
               
               
                   
                   
                 verify 
               
               
                   
                   
                 operation of 
               
               
                   
                   
                 recovery 
               
               
                   
                   
                 procedure 
               
               
                 60 
               
               
                 61 
                 Resource 
                   
                   
                   
                   
                   
                   
                 70 
               
               
                   
                 Availability 
               
               
                 62 
                 Resource 
                   
                 Insert on-line, 
                 8 
                 8 
                 30% 
                 64 
                   
                 21 
               
               
                   
                 Availability 
                   
                 real-time, 
               
               
                   
                   
                   
                 resource 
               
               
                   
                   
                   
                 measurement 
               
               
                   
                   
                   
                 sensors in 
               
               
                   
                   
                   
                 systems to 
               
               
                   
                   
                   
                 determine 
               
               
                   
                   
                   
                 remaining 
               
               
                   
                   
                   
                 resource 
               
               
                   
                   
                   
                 continuously 
               
               
                 63 
                 Resource 
                   
                 Increase spare 
                 20 
                 6 
                 70% 
                 120 
                   
                 49 
               
               
                   
                 Availability 
                   
                 resources 
               
               
                 64 
               
               
                 65 
                 Test 
                   
                   
                   
                   
                   
                   
                 20 
               
               
                 66 
                 Test 
                   
                 Increase and 
                 20 
                 20 
                 20% 
                 400 
                   
                 4 
               
               
                   
                   
                   
                 Improve test 
               
               
                   
                   
                   
                 environments 
               
               
                   
                   
                   
                 to mirror 
               
               
                   
                   
                   
                 production 
               
               
                 67 
                 Test 
                 Improve test 
                   
                 5 
                 5 
                 20% 
                 25 
                   
                 4 
               
               
                   
                   
                 procedure 
               
               
                   
                   
                 detail 
               
               
                 68 
                 Test 
                   
                 Automate 
                 10 
                 10 
                 15% 
                 100 
                   
                 3 
               
               
                   
                   
                   
                 testing 
               
               
                 69 
                 Test 
                   
                 Use tools to 
                 10 
                 10 
                 20% 
                 100 
                   
                 4 
               
               
                   
                   
                   
                 trace 
               
               
                   
                   
                   
                 requirements to 
               
               
                   
                   
                   
                 test steps and 
               
               
                   
                   
                   
                 verify 
               
               
                   
                   
                   
                 completeness 
               
               
                 70 
                 Test 
                 Add 1 test 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 2 
               
               
                   
                   
                 review 
               
               
                 71 
                 Test 
                 Add 2 test 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 1 
               
               
                   
                   
                 reviews 
               
               
                 72 
                 Test 
                 Add 3 test 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 1 
               
               
                   
                   
                 reviews 
               
               
                 73 
                 Test 
                 Increase test 
                   
                 2 
                 2 
                 5% 
                 4 
                   
                 1 
               
               
                   
                   
                 scheduling 
               
               
                   
                   
                 detail 
               
               
                 74 
                   
                   
                   
                   
                   
                   
                   
               
               
                   
                   
                   
                 Totals 
                   
                   
                   
                 2373 
               
               
                   
               
            
           
         
       
     
     As discussed above, an enterprise may not implement each identified solution. For example, it may be too costly to implement each identified solution. Additionally, it may be too time consuming to implement each identified solution. Accordingly, as discussed above, the SSS  45  is operable to optimize the solution set based on a user&#39;s constraints. 
     TABLE 8 shows an exemplary table of solutions, which the SSS  45  has ranked in order to determine an optimal solution set under cost constraints in accordance with aspects of the invention. That is, with this example, using TABLE 8, the SSS  45  is operable to determine a solution set which will provide the maximum reduction in number of disruptions for a particular cost. 
     
       
         
           
               
               
               
               
               
               
               
               
               
               
               
               
             
               
                 TABLE 8 
               
               
                   
               
               
                 Original 
                   
                 Low Impact 
                 High Impact 
                   
                   
                 Est. 
                 Total 
                 Total 
                   
                 Cum. 
                   
               
               
                 Order 
                 Systemic Root Cause 
                 Solution 
                 Solution 
                 REUs 
                 RTUs 
                 Reduction 
                 Cost 
                 Disrupt. 
                 Red. 
                 Cost 
                 CDR 
               
               
                   
               
             
            
               
                   
               
            
           
           
               
               
               
               
               
               
               
               
               
               
               
               
            
               
                 36 
                 Infrastructure 
                   
                 Upgrade all 
                 15 
                 6 
                 90% 
                 90 
                   
                 135 
                 90 
                 135 
               
               
                   
                 Currency 
                   
                 infrastructure 
               
               
                 37 
                 Infrastructure 
                   
                 Upgrade critical 
                 10 
                 6 
                 50% 
                 60 
                   
                 75 
                 150 
                 210 
               
               
                   
                 Currency 
                   
                 infrastructure 
               
               
                 40 
                 Performance 
                 Increase 
                   
                 1 
                 1 
                 35% 
                 1 
                   
                 66.5 
                 151 
                 277 
               
               
                   
                 Management &amp; 
                 frequency of 
               
               
                   
                 Capacity Planning 
                 volume 
               
               
                   
                   
                 estimates 
               
               
                   
                   
                 based on 
               
               
                   
                   
                 business 
               
               
                   
                   
                 changes 
               
               
                   
                   
                 (special offers, 
               
               
                   
                   
                 etc) 
               
               
                 2 
                 Change Management 
                 Add Change 
                   
                 1 
                 3 
                 50% 
                 3 
                   
                 55 
                 154 
                 332 
               
               
                   
                   
                 Control Board 
               
               
                 63 
                 Resource Availability 
                   
                 Increase spare 
                 20 
                 6 
                 70% 
                 120 
                   
                 49 
                 274 
                 381 
               
               
                   
                   
                   
                 resources 
               
               
                 12 
                 Design 
                 Single 
                   
                 1 
                 3 
                 20% 
                 3 
                   
                 46 
                 277 
                 427 
               
               
                   
                   
                 Software 
               
               
                   
                   
                 Architect to 
               
               
                   
                   
                 review all 
               
               
                   
                   
                 designs 
               
               
                 13 
                 Design 
                   
                 Increased use of 
                 8 
                 8 
                 20% 
                 64 
                   
                 46 
                 341 
                 473 
               
               
                   
                   
                   
                 software tools 
               
               
                 42 
                 Performance 
                 Model system 
                   
                 3 
                 5 
                 20% 
                 15 
                   
                 38 
                 356 
                 511 
               
               
                   
                 Management &amp; 
                 and compute 
               
               
                   
                 Capacity Planning 
                 expected 
               
               
                   
                   
                 performance 
               
               
                   
                   
                 vs. volume 
               
               
                 14 
                 Design 
                   
                 Code audit of 
                 10 
                 6 
                 15% 
                 60 
                   
                 34.5 
                 416 
                 545 
               
               
                   
                   
                   
                 existing base to 
               
               
                   
                   
                   
                 find potential 
               
               
                   
                   
                   
                 latent defects 
               
               
                 3 
                 Change Management 
                 Increase 
                   
                 1 
                 1 
                 30% 
                 1 
                   
                 33 
                 417 
                 578 
               
               
                   
                   
                 change 
               
               
                   
                   
                 communication 
               
               
                   
                   
                 distribution to 
               
               
                   
                   
                 all areas 
               
               
                 41 
                 Performance 
                   
                 Build test 
                 10 
                 10 
                 15% 
                 100 
                   
                 28.5 
                 517 
                 607 
               
               
                   
                 Management &amp; 
                   
                 environment 
               
               
                   
                 Capacity Planning 
                   
                 that duplicates 
               
               
                   
                   
                   
                 production to 
               
               
                   
                   
                   
                 test against 
               
               
                   
                   
                   
                 expected 
               
               
                   
                   
                   
                 volumes 
               
               
                 43 
                 Performance 
                   
                 Conduct long- 
                 10 
                 10 
                 15% 
                 100 
                   
                 28.5 
                 617 
                 635 
               
               
                   
                 Management &amp; 
                   
                 term, 
               
               
                   
                 Capacity Planning 
                   
                 continuous 
               
               
                   
                   
                   
                 operational tests 
               
               
                 17 
                 External 
                   
                 Monitor 
                 5 
                 4 
                 40% 
                 20 
                   
                 28 
                 637 
                 663 
               
               
                   
                   
                   
                 external public 
               
               
                   
                   
                   
                 &amp; Utility 
               
               
                   
                   
                   
                 communications 
               
               
                   
                   
                   
                 in area 
               
               
                 7 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                 638 
                 686 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 1 
               
               
                 8 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                 639 
                 709 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 2 
               
               
                 9 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                 640 
                 732 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 3 
               
               
                 10 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                 641 
                 755 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 4 
               
               
                 4 
                 Change Management 
                 Increase 
                   
                 1 
                 1 
                 20% 
                 1 
                   
                 22 
                 642 
                 777 
               
               
                   
                   
                 change 
               
               
                   
                   
                 communication 
               
               
                   
                   
                 detail 
               
               
                 62 
                 Resource Availability 
                   
                 Insert on-line, 
                 8 
                 8 
                 30% 
                 64 
                   
                 21 
                 706 
                 798 
               
               
                   
                   
                   
                 real-time, 
               
               
                   
                   
                   
                 resource 
               
               
                   
                   
                   
                 measurement 
               
               
                   
                   
                   
                 sensors in 
               
               
                   
                   
                   
                 systems to 
               
               
                   
                   
                   
                 determine 
               
               
                   
                   
                   
                 remaining 
               
               
                   
                   
                   
                 resource 
               
               
                   
                   
                   
                 continuously 
               
               
                 44 
                 Performance 
                   
                 Insert on-line, 
                 8 
                 8 
                 10% 
                 64 
                   
                 19 
                 770 
                 817 
               
               
                   
                 Management &amp; 
                   
                 real-time 
               
               
                   
                 Capacity Planning 
                   
                 capacity 
               
               
                   
                   
                   
                 measurement 
               
               
                   
                   
                   
                 sensors in 
               
               
                   
                   
                   
                 systems to 
               
               
                   
                   
                   
                 determine 
               
               
                   
                   
                   
                 remaining 
               
               
                   
                   
                   
                 capacity 
               
               
                   
                   
                   
                 continuously 
               
               
                 18 
                 External 
                   
                 Build central 
                 20 
                 10 
                 20% 
                 200 
                   
                 14 
                 970 
                 831 
               
               
                   
                   
                   
                 repository for 
               
               
                   
                   
                   
                 all company 
               
               
                   
                   
                   
                 utility actions 
               
               
                 27 
                 Hardware and User 
                 Reduce 
                   
                 3 
                 3 
                 25% 
                 9 
                   
                 12.5 
                 979 
                 844 
               
               
                   
                 Maintenance 
                 preventative 
               
               
                   
                   
                 maintenance 
               
               
                   
                   
                 intervals 
               
               
                 22 
                 Fault Management 
                   
                 Add automatic 
                 8 
                 6 
                 30% 
                 48 
                   
                 12 
                 1027 
                 856 
               
               
                   
                   
                   
                 fault 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 scripts 
               
               
                 24 
                 Fault Management 
                   
                 Add 
                 10 
                 10 
                 30% 
                 100 
                   
                 12 
               
               
                   
                   
                   
                 knowledge- 
               
               
                   
                   
                   
                 based fault 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 recovery 
               
               
                 11 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 11.5 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 5 
               
               
                 28 
                 Hardware and User 
                 Increase 
                   
                 3 
                 3 
                 20% 
                 9 
                   
                 10 
               
               
                   
                 Maintenance 
                 number of 
               
               
                   
                   
                 preventative 
               
               
                   
                   
                 maintenance 
               
               
                   
                   
                 items 
               
               
                 29 
                 Hardware and User 
                   
                 Increase level 
                 10 
                 4 
                 20% 
                 40 
                   
                 10 
               
               
                   
                 Maintenance 
                   
                 vendor support 
               
               
                 57 
                 Recovery 
                   
                 Add automatic 
                 8 
                 6 
                 50% 
                 48 
                   
                 10 
               
               
                   
                 Management 
                   
                 recovery 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 scripts 
               
               
                 45 
                 Performance 
                 Sample 
                   
                 2 
                 2 
                 5% 
                 4 
                   
                 9.5 
               
               
                   
                 Management &amp; 
                 systems 
               
               
                   
                 Capacity Planning 
                 capacity at 
               
               
                   
                   
                 regular 
               
               
                   
                   
                 intervals to 
               
               
                   
                   
                 determine 
               
               
                   
                   
                 remaining 
               
               
                   
                   
                 capacity 
               
               
                 52 
                 Procedural 
                   
                 Improve User 
                 8 
                 8 
                 30% 
                 64 
                   
                 9 
               
               
                   
                   
                   
                 Training 
               
               
                 23 
                 Fault Management 
                   
                 Improve fault 
                 8 
                 6 
                 20% 
                 48 
                   
                 8 
               
               
                   
                   
                   
                 recovery 
               
               
                   
                   
                   
                 procedures 
               
               
                 21 
                 Fault Management 
                   
                 Improve User 
                 8 
                 8 
                 20% 
                 64 
                   
                 8 
               
               
                   
                   
                   
                 Training 
               
               
                 30 
                 Hardware and User 
                   
                 Increase user 
                 8 
                 4 
                 15% 
                 32 
                   
                 7.5 
               
               
                   
                 Maintenance 
                   
                 training 
               
               
                 58 
                 Recovery 
                   
                 Improve User 
                 8 
                 8 
                 30% 
                 64 
                   
                 6 
               
               
                   
                 Management 
                   
                 Training 
               
               
                 54 
                 Procedural 
                   
                 Add automatic 
                 10 
                 8 
                 20% 
                 80 
                   
                 6 
               
               
                   
                   
                   
                 error checking 
               
               
                   
                   
                   
                 for manual 
               
               
                   
                   
                   
                 entries 
               
               
                 32 
                 Hardware and User 
                   
                 Increase amount 
                 10 
                 2 
                 10% 
                 20 
                   
                 5 
               
               
                   
                 Maintenance 
                   
                 of spares 
               
               
                 31 
                 Hardware and User 
                   
                 Improve user 
                 8 
                 6 
                 10% 
                 48 
                   
                 5 
               
               
                   
                 Maintenance 
                   
                 maintenance 
               
               
                   
                   
                   
                 procedures 
               
               
                 59 
                 Recovery 
                 Require 
                   
                 2 
                 2 
                 20% 
                 4 
                   
                 4 
               
               
                   
                 Management 
                 observer to 
               
               
                   
                   
                 verify 
               
               
                   
                   
                 operation of 
               
               
                   
                   
                 recovery 
               
               
                   
                   
                 procedure 
               
               
                 67 
                 Test 
                 Improve test 
                   
                 5 
                 5 
                 20% 
                 25 
                   
                 4 
               
               
                   
                   
                 procedure 
               
               
                   
                   
                 detail 
               
               
                 69 
                 Test 
                   
                 Use tools to 
                 10 
                 10 
                 20% 
                 100 
                   
                 4 
               
               
                   
                   
                   
                 trace 
               
               
                   
                   
                   
                 requirements to 
               
               
                   
                   
                   
                 test steps and 
               
               
                   
                   
                   
                 verify 
               
               
                   
                   
                   
                 completeness 
               
               
                 66 
                 Test 
                   
                 Increase and 
                 20 
                 20 
                 20% 
                 400 
                   
                 4 
               
               
                   
                   
                   
                 Improve test 
               
               
                   
                   
                   
                 environments to 
               
               
                   
                   
                   
                 mirror 
               
               
                   
                   
                   
                 production 
               
               
                 51 
                 Procedural 
                 Improve 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 3 
               
               
                   
                   
                 security to 
               
               
                   
                   
                 restrict persons 
               
               
                   
                   
                 who can 
               
               
                   
                   
                 perform 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedures 
               
               
                 50 
                 Procedural 
                 Require 
                   
                 2 
                 2 
                 10% 
                 4 
                   
                 3 
               
               
                   
                   
                 observer to 
               
               
                   
                   
                 verify 
               
               
                   
                   
                 operation of 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedure 
               
               
                 53 
                 Procedural 
                 Require any 
                   
                 3 
                 2 
                 10% 
                 6 
                   
                 3 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 interaction to 
               
               
                   
                   
                 have step-by- 
               
               
                   
                   
                 step procedure 
               
               
                   
                   
                 with 
               
               
                   
                   
                 verification of 
               
               
                   
                   
                 step 
               
               
                   
                   
                 completion 
               
               
                 49 
                 Procedural 
                 Require 
                   
                 4 
                 4 
                 10% 
                 16 
                   
                 3 
               
               
                   
                   
                 different staff 
               
               
                   
                   
                 to create 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedure and 
               
               
                   
                   
                 to execute 
               
               
                   
                   
                 procedure 
               
               
                 48 
                 Procedural 
                   
                 Convert manual 
                 8 
                 8 
                 10% 
                 64 
                   
                 3 
               
               
                   
                   
                   
                 procedures to 
               
               
                   
                   
                   
                 automated 
               
               
                   
                   
                   
                 scripts 
               
               
                 68 
                 Test 
                   
                 Automate 
                 10 
                 10 
                 15% 
                 100 
                   
                 3 
               
               
                   
                   
                   
                 testing 
               
               
                 70 
                 Test 
                 Add 1 test 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 2 
               
               
                   
                   
                 review 
               
               
                 71 
                 Test 
                 Add 2 test 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 1 
               
               
                   
                   
                 reviews 
               
               
                 72 
                 Test 
                 Add 3 test 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 1 
               
               
                   
                   
                 reviews 
               
               
                 73 
                 Test 
                 Increase test 
                   
                 2 
                 2 
                 5% 
                 4 
                   
                 1 
               
               
                   
                   
                 scheduling 
               
               
                   
                   
                 detail 
               
               
                 1 
                 Change Management 
                   
                   
                   
                   
                   
                   
                 110 
               
               
                 5 
               
               
                 6 
                 Design 
                   
                   
                   
                   
                   
                   
                 230 
               
               
                 15 
               
               
                 16 
                 External 
                   
                   
                   
                   
                   
                   
                 70 
               
               
                 19 
               
               
                 20 
                 Fault Management 
                   
                   
                   
                   
                   
                   
                 40 
               
               
                 25 
               
               
                 26 
                 Hardware and User 
                   
                   
                   
                   
                   
                   
                 50 
               
               
                   
                 Maintenance 
               
               
                 33 
               
               
                 34 
               
               
                 35 
                 Infrastructure 
                   
                   
                   
                   
                   
                   
                 150 
               
               
                   
                 Currency 
               
               
                 38 
               
               
                 39 
                 Performance 
                   
                   
                   
                   
                   
                   
                 190 
               
               
                   
                 Management &amp; 
               
               
                   
                 Capacity Planning 
               
               
                 46 
               
               
                 47 
                 Procedural 
                   
                   
                   
                   
                   
                   
                 30 
               
               
                 55 
               
               
                 56 
                 Recovery 
                   
                   
                   
                   
                   
                   
                 20 
               
               
                   
                 Management 
               
               
                 60 
               
               
                 61 
                 Resource Availability 
                   
                   
                   
                   
                   
                   
                 70 
               
               
                 64 
               
               
                 65 
                 Test 
                   
                   
                   
                   
                   
                   
                 20 
               
               
                   
                   
                   
                 Totals 
                   
                   
                   
                 2226 
               
               
                   
               
            
           
         
       
     
     More specifically, TABLE 8 shows the solutions of TABLE 7 ranked according to the values in the reduction column. Thus, as shown in TABLE 8, the original order column indicates how the SSS  45  has reordered the according to the values in the reduction column. Additionally, as shown in TABLE 8, the SSS  45  has determined a cumulative cost for implementing each additional solution. The SSS  45  determines a cumulative cost by summing the total cost for a particular solution with the cumulative cost of the solutions above the particular solution in the ranked list. TABLE 8 also indicates a cumulative disruption reduction (CDR). The SSS  45  determines a CDR by summing the total disruption reductions for a particular solution with the cumulative disruption reductions of the solutions above the particular solution in the ranked list. 
     In accordance with aspects of the invention, for example, assuming a cost constraint of one thousand cost units, the SSS  45  may determine, using TABLE 8, that for a cost constraint of one thousand relative cost units, approximately eighty-five percent of the disruptions may be eliminated. That is, as shown above in TABLE 8, for a cost of approximately one-thousand-twenty-seven relative cost units, eight-hundred-fifty six disruptions of the one thousand disruptions can be eliminated. Thus, with this example, the SSS  45  may select for implementation all of the solutions in TABLE 8 up to the “Add automatic fault management scripts” solution of the “Fault management” systemic root cause in order to maximize the reduction of disruptions while meeting the cost constraints. 
     TABLE 9 shows an exemplary table of solutions, which the SSS  45  has ranked to determine an optimal solution set under time constraints in accordance with aspects of the invention. That is, with this example, using TABLE 9, the SSS  45  is operable to determine a solution set which will provide the maximum reduction in number of disruptions for a particular amount of time. 
     More specifically, TABLE 9 shows the solutions of TABLE 7 ranked according to the values in the relative time units (RTU) column from lowest to highest. Thus, as shown in TABLE 9, the original order column indicates how the SSS  45  has reordered the according to the values in the RTU column. Additionally, as shown in TABLE 9, the SSS  45  has determined a cumulative disruption reduction (CDR). The SSS  45  determines a CDR by summing the total disruption reductions for a particular solution with the cumulative disruption reductions of the solutions above the particular solution in the ranked list. 
     
       
         
           
               
               
               
               
               
               
               
               
               
               
               
               
             
               
                 TABLE 9 
               
               
                   
               
               
                 Original 
                 Systemic Root 
                 Low Impact 
                 High Impact 
                   
                   
                 Est. 
                 Total 
                 Total 
                 Disrup. 
                 Cum. 
                   
               
               
                 Order 
                 Cause 
                 Solution 
                 Solution 
                 REU 
                 RTU 
                 Reduction 
                 Cost 
                 Disrup. 
                 Red. 
                 Cost 
                 CDR 
               
               
                   
               
             
            
               
                   
               
            
           
           
               
               
               
               
               
               
               
               
               
               
               
               
            
               
                 40 
                 Performance 
                 Increase 
                   
                 1 
                 1 
                 35% 
                 1 
                   
                 66.5 
                   
                 66.5 
               
               
                   
                 Management &amp; 
                 frequency of 
               
               
                   
                 Capacity 
                 volume 
               
               
                   
                 Planning 
                 estimates 
               
               
                   
                   
                 based on 
               
               
                   
                   
                 business 
               
               
                   
                   
                 changes 
               
               
                   
                   
                 (special 
               
               
                   
                   
                 offers, etc) 
               
               
                 3 
                 Change 
                 Increase 
                   
                 1 
                 1 
                 30% 
                 1 
                   
                 33 
                   
                 99.5 
               
               
                   
                 Management 
                 change 
               
               
                   
                   
                 communication 
               
               
                   
                   
                 distribution 
               
               
                   
                   
                 to all areas 
               
               
                 10 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                   
                 123 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 4 
               
               
                 9 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                   
                 146 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 3 
               
               
                 8 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                   
                 169 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 2 
               
               
                 7 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 23 
                   
                 192 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 1 
               
               
                 4 
                 Change 
                 Increase 
                   
                 1 
                 1 
                 20% 
                 1 
                   
                 22 
                   
                 214 
               
               
                   
                 Management 
                 change 
               
               
                   
                   
                 communication 
               
               
                   
                   
                 detail 
               
               
                 11 
                 Design 
                 Increased 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 11.5 
                   
                 225 
               
               
                   
                   
                 Number of 
               
               
                   
                   
                 Design 
               
               
                   
                   
                 Reviews by 5 
               
               
                 51 
                 Procedural 
                 Improve 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 3 
                   
                 228 
               
               
                   
                   
                 security to 
               
               
                   
                   
                 restrict 
               
               
                   
                   
                 persons who 
               
               
                   
                   
                 can perform 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedures 
               
               
                 70 
                 Test 
                 Add 1 test 
                   
                 1 
                 1 
                 10% 
                 1 
                   
                 2 
                   
                 230 
               
               
                   
                   
                 review 
               
               
                 71 
                 Test 
                 Add 2 test 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 1 
                   
                 231 
               
               
                   
                   
                 reviews 
               
               
                 72 
                 Test 
                 Add 3 test 
                   
                 1 
                 1 
                 5% 
                 1 
                   
                 1 
                   
                 232 
               
               
                   
                   
                 reviews 
               
               
                 45 
                 Performance 
                 Sample 
                   
                 2 
                 2 
                 5% 
                 4 
                   
                 9.5 
                   
                 242 
               
               
                   
                 Management &amp; 
                 systems 
               
               
                   
                 Capacity 
                 capacity at 
               
               
                   
                 Planning 
                 regular 
               
               
                   
                   
                 intervals to 
               
               
                   
                   
                 determine 
               
               
                   
                   
                 remaining 
               
               
                   
                   
                 capacity 
               
               
                 32 
                 Hardware and 
                   
                 Increase 
                 10 
                 2 
                 10% 
                 20 
                   
                 5 
                   
                 247 
               
               
                   
                 User 
                   
                 amount of 
               
               
                   
                 Maintenance 
                   
                 spares 
               
               
                 59 
                 Recovery 
                 Require 
                   
                 2 
                 2 
                 20% 
                 4 
                   
                 4 
                   
                 251 
               
               
                   
                 Management 
                 observer to 
               
               
                   
                   
                 verify 
               
               
                   
                   
                 operation of 
               
               
                   
                   
                 recovery 
               
               
                   
                   
                 procedure 
               
               
                 50 
                 Procedural 
                 Require 
                   
                 2 
                 2 
                 10% 
                 4 
                   
                 3 
                   
                 254 
               
               
                   
                   
                 observer to 
               
               
                   
                   
                 verify 
               
               
                   
                   
                 operation of 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedure 
               
               
                 53 
                 Procedural 
                 Require any 
                   
                 3 
                 2 
                 10% 
                 6 
                   
                 3 
                   
                 257 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 interaction 
               
               
                   
                   
                 to have step- 
               
               
                   
                   
                 by-step 
               
               
                   
                   
                 procedure 
               
               
                   
                   
                 with 
               
               
                   
                   
                 verification 
               
               
                   
                   
                 of step 
               
               
                   
                   
                 completion 
               
               
                 73 
                 Test 
                 Increase test 
                   
                 2 
                 2 
                 5% 
                 4 
                   
                 1 
                   
                 258 
               
               
                   
                   
                 scheduling 
               
               
                   
                   
                 detail 
               
               
                 2 
                 Change 
                 Add Change 
                   
                 1 
                 3 
                 50% 
                 3 
                   
                 55 
                   
                 313 
               
               
                   
                 Management 
                 Control 
               
               
                   
                   
                 Board 
               
               
                 12 
                 Design 
                 Single 
                   
                 1 
                 3 
                 20% 
                 3 
                   
                 46 
                   
                 359 
               
               
                   
                   
                 Software 
               
               
                   
                   
                 Architect to 
               
               
                   
                   
                 review all 
               
               
                   
                   
                 designs 
               
               
                 27 
                 Hardware and 
                 Reduce 
                   
                 3 
                 3 
                 25% 
                 9 
                   
                 12.5 
                   
                 371 
               
               
                   
                 User 
                 preventative 
               
               
                   
                 Maintenance 
                 maintenance 
               
               
                   
                   
                 intervals 
               
               
                 28 
                 Hardware and 
                 Increase 
                   
                 3 
                 3 
                 20% 
                 9 
                   
                 10 
                   
                 381 
               
               
                   
                 User 
                 number of 
               
               
                   
                 Maintenance 
                 preventative 
               
               
                   
                   
                 maintenance 
               
               
                   
                   
                 items 
               
               
                 17 
                 External 
                   
                 Monitor 
                 5 
                 4 
                 40% 
                 20 
                   
                 28 
                   
                 409 
               
               
                   
                   
                   
                 external 
               
               
                   
                   
                   
                 public &amp; 
               
               
                   
                   
                   
                 Utility 
               
               
                   
                   
                   
                 communications 
               
               
                   
                   
                   
                 in area 
               
               
                 29 
                 Hardware and 
                   
                 Increase level 
                 10 
                 4 
                 20% 
                 40 
                   
                 10 
                   
                 419 
               
               
                   
                 User 
                   
                 vendor 
               
               
                   
                 Maintenance 
                   
                 support 
               
               
                 30 
                 Hardware and 
                   
                 Increase user 
                 8 
                 4 
                 15% 
                 32 
                   
                 7.5 
                   
                 427 
               
               
                   
                 User 
                   
                 training 
               
               
                   
                 Maintenance 
               
               
                 49 
                 Procedural 
                 Require 
                   
                 4 
                 4 
                 10% 
                 16 
                   
                 3 
                   
                 430 
               
               
                   
                   
                 different 
               
               
                   
                   
                 staff to 
               
               
                   
                   
                 create 
               
               
                   
                   
                 manual 
               
               
                   
                   
                 procedure 
               
               
                   
                   
                 and to 
               
               
                   
                   
                 execute 
               
               
                   
                   
                 procedure 
               
               
                 42 
                 Performance 
                 Model 
                   
                 3 
                 5 
                 20% 
                 15 
                   
                 38 
                   
                 468 
               
               
                   
                 Management &amp; 
                 system and 
               
               
                   
                 Capacity 
                 compute 
               
               
                   
                 Planning 
                 expected 
               
               
                   
                   
                 performance 
               
               
                   
                   
                 vs. volume 
               
               
                 67 
                 Test 
                 Improve test 
                   
                 5 
                 5 
                 20% 
                 25 
                   
                 4 
                   
                 472 
               
               
                   
                   
                 procedure 
               
               
                   
                   
                 detail 
               
               
                 36 
                 Infrastructure 
                   
                 Upgrade all 
                 15 
                 6 
                 90% 
                 90 
                   
                 135 
               
               
                   
                 Currency 
                   
                 infrastructure 
               
               
                 37 
                 Infrastructure 
                   
                 Upgrade 
                 10 
                 6 
                 50% 
                 60 
                   
                 75 
               
               
                   
                 Currency 
                   
                 critical 
               
               
                   
                   
                   
                 infrastructure 
               
               
                 63 
                 Resource 
                   
                 Increase 
                 20 
                 6 
                 70% 
                 120 
                   
                 49 
               
               
                   
                 Availability 
                   
                 spare 
               
               
                   
                   
                   
                 resources 
               
               
                 14 
                 Design 
                   
                 Code audit of 
                 10 
                 6 
                 15% 
                 60 
                   
                 34.5 
               
               
                   
                   
                   
                 existing base 
               
               
                   
                   
                   
                 to find 
               
               
                   
                   
                   
                 potential 
               
               
                   
                   
                   
                 latent defects 
               
               
                 22 
                 Fault 
                   
                 Add 
                 8 
                 6 
                 30% 
                 48 
                   
                 12 
               
               
                   
                 Management 
                   
                 automatic 
               
               
                   
                   
                   
                 fault 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 scripts 
               
               
                 57 
                 Recovery 
                   
                 Add 
                 8 
                 6 
                 50% 
                 48 
                   
                 10 
               
               
                   
                 Management 
                   
                 automatic 
               
               
                   
                   
                   
                 recovery 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 scripts 
               
               
                 23 
                 Fault 
                   
                 Improve fault 
                 8 
                 6 
                 20% 
                 48 
                   
                 8 
               
               
                   
                 Management 
                   
                 recovery 
               
               
                   
                   
                   
                 procedures 
               
               
                 31 
                 Hardware and 
                   
                 Improve user 
                 8 
                 6 
                 10% 
                 48 
                   
                 5 
               
               
                   
                 User 
                   
                 maintenance 
               
               
                   
                 Maintenance 
                   
                 procedures 
               
               
                 13 
                 Design 
                   
                 Increased use 
                 8 
                 8 
                 20% 
                 64 
                   
                 46 
               
               
                   
                   
                   
                 of software 
               
               
                   
                   
                   
                 tools 
               
               
                 62 
                 Resource 
                   
                 Insert on-line, 
                 8 
                 8 
                 30% 
                 64 
                   
                 21 
               
               
                   
                 Availability 
                   
                 real-time, 
               
               
                   
                   
                   
                 resource 
               
               
                   
                   
                   
                 measurement 
               
               
                   
                   
                   
                 sensors in 
               
               
                   
                   
                   
                 systems to 
               
               
                   
                   
                   
                 determine 
               
               
                   
                   
                   
                 remaining 
               
               
                   
                   
                   
                 resource 
               
               
                   
                   
                   
                 continuously 
               
               
                 44 
                 Performance 
                   
                 Insert on-line, 
                 8 
                 8 
                 10% 
                 64 
                   
                 19 
               
               
                   
                 Management &amp; 
                   
                 real-time, 
               
               
                   
                 Capacity 
                   
                 capacity 
               
               
                   
                 Planning 
                   
                 measurement 
               
               
                   
                   
                   
                 sensors in 
               
               
                   
                   
                   
                 systems to 
               
               
                   
                   
                   
                 determine 
               
               
                   
                   
                   
                 remaining 
               
               
                   
                   
                   
                 capacity 
               
               
                   
                   
                   
                 continuously 
               
               
                 52 
                 Procedural 
                   
                 Improve User 
                 8 
                 8 
                 30% 
                 64 
                   
                 9 
               
               
                   
                   
                   
                 Training 
               
               
                 21 
                 Fault 
                   
                 Improve User 
                 8 
                 8 
                 20% 
                 64 
                   
                 8 
               
               
                   
                 Management 
                   
                 Training 
               
               
                 58 
                 Recovery 
                   
                 Improve User 
                 8 
                 8 
                 30% 
                 64 
                   
                 6 
               
               
                   
                 Management 
                   
                 Training 
               
               
                 54 
                 Procedural 
                   
                 Add 
                 10 
                 8 
                 20% 
                 80 
                   
                 6 
               
               
                   
                   
                   
                 automatic 
               
               
                   
                   
                   
                 error 
               
               
                   
                   
                   
                 checking for 
               
               
                   
                   
                   
                 manual 
               
               
                   
                   
                   
                 entries 
               
               
                 48 
                 Procedural 
                   
                 Convert 
                 8 
                 8 
                 10% 
                 64 
                   
                 3 
               
               
                   
                   
                   
                 manual 
               
               
                   
                   
                   
                 procedures to 
               
               
                   
                   
                   
                 automated 
               
               
                   
                   
                   
                 scripts 
               
               
                 43 
                 Performance 
                   
                 Conduct 
                 10 
                 10 
                 15% 
                 100 
                   
                 28.5 
               
               
                   
                 Management &amp; 
                   
                 long-term, 
               
               
                   
                 Capacity 
                   
                 continuous 
               
               
                   
                 Planning 
                   
                 operational 
               
               
                   
                   
                   
                 tests 
               
               
                 41 
                 Performance 
                   
                 Build test 
                 10 
                 10 
                 15% 
                 100 
                   
                 28.5 
               
               
                   
                 Management &amp; 
                   
                 environment 
               
               
                   
                 Capacity 
                   
                 that 
               
               
                   
                 Planning 
                   
                 duplicates 
               
               
                   
                   
                   
                 production to 
               
               
                   
                   
                   
                 test against 
               
               
                   
                   
                   
                 expected 
               
               
                   
                   
                   
                 volumes 
               
               
                 18 
                 External 
                   
                 Build central 
                 20 
                 10 
                 20% 
                 200 
                   
                 14 
               
               
                   
                   
                   
                 repository for 
               
               
                   
                   
                   
                 all company 
               
               
                   
                   
                   
                 utility actions 
               
               
                 24 
                 Fault 
                   
                 Add 
                 10 
                 10 
                 30% 
                 100 
                   
                 12 
               
               
                   
                 Management 
                   
                 knowledge- 
               
               
                   
                   
                   
                 based fault 
               
               
                   
                   
                   
                 management 
               
               
                   
                   
                   
                 recovery 
               
               
                 69 
                 Test 
                   
                 Use tools to 
                 10 
                 10 
                 20% 
                 100 
                   
                 4 
               
               
                   
                   
                   
                 trace 
               
               
                   
                   
                   
                 requirements 
               
               
                   
                   
                   
                 to test steps 
               
               
                   
                   
                   
                 and verify 
               
               
                   
                   
                   
                 completeness 
               
               
                 68 
                 Test 
                   
                 Automate 
                 10 
                 10 
                 15% 
                 100 
                   
                 3 
               
               
                   
                   
                   
                 testing 
               
               
                 66 
                 Test 
                   
                 Increase and 
                 20 
                 20 
                 20% 
                 400 
                   
                 4 
               
               
                   
                   
                   
                 Improve test 
               
               
                   
                   
                   
                 environments 
               
               
                   
                   
                   
                 to mirror 
               
               
                   
                   
                   
                 production 
               
               
                 1 
                 Change 
                   
                   
                   
                   
                   
                   
                 110 
               
               
                   
                 Management 
               
               
                 5 
               
               
                 6 
                 Design 
                   
                   
                   
                   
                   
                   
                 230 
               
               
                 15 
               
               
                 16 
                 External 
                   
                   
                   
                   
                   
                   
                 70 
               
               
                 19 
               
               
                 20 
                 Fault 
                   
                   
                   
                   
                   
                   
                 40 
               
               
                   
                 Management 
               
               
                 25 
               
               
                 26 
                 Hardware and 
                   
                   
                   
                   
                   
                   
                 50 
               
               
                   
                 User 
               
               
                   
                 Maintenance 
               
               
                 33 
               
               
                 34 
               
               
                 35 
                 Infrastructure 
                   
                   
                   
                   
                   
                   
                 150 
               
               
                   
                 Currency 
               
               
                 38 
               
               
                 39 
                 Performance 
                   
                   
                   
                   
                   
                   
                 190 
               
               
                   
                 Management &amp; 
               
               
                   
                 Capacity 
               
               
                   
                 Planning 
               
               
                 46 
               
               
                 47 
                 Procedural 
                   
                   
                   
                   
                   
                   
                 30 
               
               
                 55 
               
               
                 56 
                 Recovery 
                   
                   
                   
                   
                   
                   
                 20 
               
               
                   
                 Management 
               
               
                 60 
               
               
                 61 
                 Resource 
                   
                   
                   
                   
                   
                   
                 70 
               
               
                   
                 Availability 
               
               
                 64 
               
               
                 65 
                 Test 
                   
                   
                   
                   
                   
                   
                 20 
               
               
                   
                   
                   
                 Totals 
                   
                   
                   
                 2374 
               
               
                   
               
            
           
         
       
     
     In accordance with aspects of the invention, for example, assuming a time constraint of five time units, the SSS  45  may determine, using TABLE 9, that for a time constraint of five relative time units, approximately forty-seven percent of the disruptions may be eliminated. That is, as shown above in TABLE 9, for a time of five relative time units, four-hundred-seventy-two disruptions of the one thousand disruptions can be eliminated. Thus, with this example, the SSS  45  may select for implementation all of the solutions in TABLE 9 up to the “Improve test procedure detail” solution of the “Test” systemic root cause in order to maximize the reduction of disruptions while meeting the time constraints. 
     Moreover, as should be understood by those of ordinary skill in the art, as solutions may be implemented concurrently, with a time constraint analysis, determining a cumulative relative time units may unnecessary to determine a solution set. That is, in contrast to the cost constraint example shown above in TABLE 8, in which each additional solution incurs some associated cost, with the time constraint example of TABLE 9, solutions may be implemented concurrently such that each additional solution may not require additional time. Thus, in embodiments, with a time constraint analysis, the SSS  45  may not determine a cumulative time for implementing the solution set. 
     According to further aspects of the invention, the SSS  45  may determine an optimal solution set according to additional constraints. For example, the SSS  45  may determine an optimal solution set based on a time constraint combined with a cost constraint. Additionally, in embodiments, the SSS  45  may determine an optimal solution set, for example, based on reducing a number of disruptions or a percentage of disruptions. 
     As shown in  FIG. 4 , the SSS  45  is operable to send an optimal enterprise solution set to both the transformer  50  and the enterprise disruptions estimator  55 , as explained further below. 
     Transformer 
     According to further aspects of the invention, the transformer  50  integrates the optimal set of solutions received from the SSS  45  to create a set of enterprise transformations. In embodiments, the transformations may comprise both the solutions to correct the existing disruptions in the enterprise and the broader changes required in the enterprise operation to avoid new disruptions in the future. 
     More specifically, in embodiments, the transformer  50  is operable to create tasks and/or instructions to a user, e.g., a technician, to implement the solutions (as determined by the SSS  45 ) to fix the disruptions of the enterprise. In embodiments, for example, instructions may include “control logins,” “provide training,” and/or “increase capacity,” amongst other instructions. 
     Furthermore, the transformer  50  is operable to determine the order and schedule to implement the optimal solutions. For example, in embodiments, the transformer  50  may instruct “do all Design Solutions first by mm/dd/yyyy” or “do Y Design and Y Performance solutions by mm/dd/yyyy).” 
     Additionally, the transformer  50  is operable to compare the repairs being done directly after the triggering events to the optimal solution set and determine if any optimum solutions have already been implemented as a repair. In this manner, for example, the transformer  50  may prevent solutions that are duplicates of repairs from being carried forward to the Enterprise. 
     The enterprise disruptions estimator (EDE)  55  integrates the solution disruption removal efficiencies to determine the expected number of future disruptions by observable triggering events over time. That is, the EDE  55  determines an estimated expected number and/or type (e.g., category) of disruptions in light of the implemented solution set determined by the SSS  45 . 
     For example, within a given enterprise there may be one thousand disruptions. The SSS  45  may indicate a number of solutions in order to prevent all one thousand disruptions. However, the one thousand disruptions may include, for example, nine-hundred-ninety-eight disruptions that are relatively easy to prevent or remedy and two disruptions that would be very burdensome, e.g., very expensive, to implement. Thus, for example, if a user indicated that a low impact solution is desired, the SSS tool  45  may indicate an optimal solution of remedying the nine-hundred-ninety-eight disruptions, while not addressing the two disruptions that would be very burdensome to implement. 
     Accordingly, upon receiving the optimal enterprise solution set, the EDE  55  is operable to determine an expected number of enterprise disruptions once the optimal enterprise solution set has been implemented in the enterprise. Thus, with the above example, the EDE tool  55  would determine an estimate of an expectation of two disruptions, as the optimal enterprise solution should remedy nine-hundred-ninety-eight disruptions of the one thousand disruptions. As explained further below, the EDE  55  may be used to adjust the S-J filter  30  and/or adjust the SSS  45 , e.g., in real time, to, for example, optimize the solution set. 
     Error Detector 
     In accordance with further aspects of the invention, the error detector  60  is operable to detect errors (or disruptions) and determine a difference between expected or estimated disruption removal (determined by the EDE  55 ) and actual disruption removal by triggering event subsequent to the solution set being implemented within the enterprise. That is the error detector  60  provides a feedback loop to compare the expected or estimated disruption removal and actual disruption removal in real-time. 
     Moreover, according to aspects of the invention, the error detector differences may be used to adjust the S-J filter coefficients to, e.g., select a more optimal sample for a next analysis cycle. Moreover, the sample adjustment may adapt the enterprise to finding new or changing disruptions in the enterprise. Also, in embodiments, differences detected by the error detector  60  may be used to adapt the solution set to new or changing disruptions in the enterprise. 
     According to further aspects of the invention, in addition to eliminating disruptions after systems are in operation, the present invention may be used to direct the design of new systems and avoid future latent disruptions as the new systems are built and deployed. For example, in embodiments, with the new-system-design adaptation, the inputs to the S-J filter  30  would be, for example, the requirements and/or the key architecture characteristics for the new system. Additionally, the TEC  35  may be used to correlate key words in the requirements and/or architecture to systemic causes where future disruptions could occur. Moreover, with the new-system-design adaptation, the SRCSA  40  functions as described above. Furthermore, the SSS  45  defines areas to be considered and/or addressed in “designing, building, testing, and logistics planning” of the new system. The SSS  45  may utilize, for example, cost, time, and/or number of future disruptions, etc. as selection parameters. Additionally, the Transformer  50  is operable to, for example, prioritize, sequence and schedule the Solutions based on the development and delivery schedule of the new system. 
       FIG. 11  shows an exemplary flow  1100  for performing aspects of the invention. As shown in  FIG. 11 , at step  1105 , the S-J filter settings are set for the enterprise. At step  1110 , the S-J filter receives the action reports (e.g., indicating the disruption and any recovery action taken) for the disruptions in the enterprise. At step  1115 , the S-J filter sends the optimal selected disruptions to the TEC. At step  1120 , the TEC correlates the optimal selected disruption triggering events to systemic root causes. 
     At step  1125 , the SRCSA identifies the systemic root cause category for the enterprise. At step  1130 , the SRCSA determines whether to identify a systemic root cause subcategory for the enterprise based on, e.g., user input. If, at step  1130 , a determination is made to not identify a systemic root cause subcategory, the process proceeds to step  1150 , discussed below. If, at step  1130 , a determination is made to identify a systemic root cause subcategory, at step  1135 , the SRCSA sends the identified root cause category to the TEC. At step  1140 , the TEC correlates the optimal selected disruption triggering events to a systemic root cause subcategory. At step  1145 , the SRCSA identifies a systemic root cause subcategory, and the process proceeds to step  1150 . 
     At step  1150 , the SSS determines an optimal enterprise solution set and sends the optimal enterprise solution set to the transformer and the EDE. At step  1155 , the transformer determines an optimal transformation set for the enterprise. At step  1160 , the optimal transformation set is implemented in the enterprise, e.g., by a user or technician. 
     At step  1165 , the EDE determines estimated disruptions (e.g., frequency and/or type) for the enterprise upon implementing the optimal transformation set. At step  1170 , the error detector detects the disruptions in the enterprise with the optimal transformation set implemented in the enterprise. At step  1175 , the error detector compares the detected disruptions with the estimated disruptions. 
     At step  1180 , the error detector determines whether the detected disruptions are approximately equal to the estimated disruptions (e.g., in frequency and/or type). If, at step  1180 , the error detector determines that the detected disruptions are approximately equal to the estimated disruptions, the process returns to step  1110  for further receiving of enterprise disruptions. If, at step  1180 , the error detector determines that the detected disruptions are not approximately equal to the estimated disruptions, then the process proceeds to step  1085 . 
     At step  1185 , a determination is made as to whether the error detector should adapt the S-J filter settings based on the comparing. In embodiments, the determination may be made by as user, e.g., a technician. In further embodiments, step  1185  may be performed automatically, based on, e.g., a percentage of error detected by the error detector outside a user-configurable range. If, at step  1185 , a determination is made to adapt the S-J filter settings based on the comparing, the process continues at step  1105 , where the error detector adjusts the S-J filter settings. Additionally, in embodiments, the S-J filter settings may be adjusted, for example, manually, e.g., by a user or technician, to adaptively tailor the determined enterprise solution set. If, at step  1185 , a determination is made to not adapt the S-J filter settings based on the comparing, the process continues at step  1190 . At step  1190 , the error detector adapts the SSS solutions based on the comparing of the estimated disruptions and the detected disruptions, and the process continues at step  1150 . 
     Additionally, the invention contemplates that, in embodiments, upon a determination that the estimated disruptions are not approximately equal to the detected disruptions, the error detector (or a user) may adapt both the S-J filter settings and the SSS solutions based on the comparison of the estimated disruptions and the detected disruptions. 
     The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used herein, the singular forms “a”, “an” and “the” are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms “comprises” and/or “comprising,” when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. 
     The corresponding structures, materials, acts, and equivalents of all means or step plus function elements in the claims, if applicable, are intended to include any structure, material, or act for performing the function in combination with other claimed elements as specifically claimed. The description of the present invention has been presented for purposes of illustration and description, but is not intended to be exhaustive or limited to the invention in the form disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the invention. The embodiment was chosen and described in order to best explain the principals of the invention and the practical application, and to enable others of ordinary skill in the art to understand the invention for various embodiments with various modifications as are suited to the particular use contemplated. Accordingly, while the invention has been described in terms of embodiments, those of skill in the art will recognize that the invention can be practiced with modifications and in the spirit and scope of the appended claims.