Patent Publication Number: US-5253285-A

Title: Automated interactive telephone communication system for TDD users

Description:
CROSS-REFERENCE TO RELATED APPLICATION 
     This application is a continuation-in-part of pending U.S. application Ser. No. 07/626,753, filed Dec. 13, 1990, now U.S. Pat. No. 5,121,421. 
    
    
     BACKGROUND OF THE INVENTION 
     1. Technical Field 
     The present invention relates to telephone communications and, more particularly, to novel automated interactive telephone communication systems and methods which allow multiple deaf and hard-of-hearing individuals, using a TDD, ASCII or other Baudot character displayable device (e.g., a device with ASCII capabilities), to send and receive information over a two-way telephone subscriber network without communicating directly with another person. 
     2. Description of the prior Art 
     Two-way telephone systems, which allow national and worldwide communication between individuals, normally provide for reception and output of sound energy. Because of this, deaf, hard-of-hearing or speech-impaired individuals (herein referred to as TDD users) were for a long period prevented from communication over this network. In relatively recent years, however, technology has evolved which allows such individuals to communicate over the telephone subscriber network. Specifically, teletype/telecommunication devices for the deaf (TDDs), also referred to as text-telephones (TT), are now readily available, and many public and private organizations have special telephone numbers for deaf, hard-of-hearing, or speech-impaired individuals, to call devoted exclusively to telecommunications using TDD equipment, such as a relay service. A TDD unit conventionally communicates with another TDD unit using specially coded tone signals, e.g., Baudot and like codes. When a Baudot signal is received, the TDD equipment converts the signal into a visual format for display to the user. In this manner, two individuals are able to communicate directly using an existing telephone subscriber network as the carrier. 
     Increasingly, there is a trend in both the public and private sector towards streamlining the handling of incoming telephone calls by the use of pre-recorded interactive voice systems. Verbal interrogation systems, or verbal multiple choice response systems are well known, such as exemplified by the system described in U.S. Pat. No. 4,320,256 and the patents cited therein. However, such interactive voice systems obviously terminate communication for a deaf or hard-of-hearing person. For example, since the deaf person is unable to hear the verbal instructions he cannot route his own call to an appropriate electronic mailbox or extension. 
     The present system, therefore, is designed to address this deficiency of existing interactive telephone interrogation technology and provide a deaf individual with the same direct access to automated telephone services, such as: automated attendant, &#34;audio&#34; text retrieval, transaction processing, etc., as that now enjoyed by hearing individuals. 
     SUMMARY OF THE INVENTION 
     Briefly described, the present invention comprises in one aspect an interactive telephone communication system designed to be connected to a two-way telephone subscriber network for automated processing of communication signals from a person communicating therewith over a telephone subscriber network using a TDD coupled to said network. The system includes a receiving circuit coupled to the network to receive communication signals from the caller and processing means for processing a received communication signal according to a predefined control matrix. The processing means includes retrieval means for selectively retrieving one of a plurality of separately addressed TDD displayable messages stored in an associated computer database. At least one of the messages includes a corresponding shift character. Transmitting means are also provided for sending a retrieved TDD displayable message to the caller&#39;s TDD for display. When the at least one message having the associated shift character is transmitted, the character precedes the message and places the caller&#39;s TDD in a proper receiving mode for the message to be displayed accurately. Depending upon the embodiment, the communication signal can comprise either a conventional touch-tone-type telephone signal, a rotary-type telephone signal, a Baudot signal, or other machine language signals such as ASCII or facsimile characters. 
     The present invention comprises in another aspect, an automated method implemented at a station coupled to a two-way telephone subscriber network for interactively responding to a telephone call from an individual communicating therewith over the telephone subscriber network using a character displayable TDD-tree device coupled to the network. The method includes the steps of: receiving at the station a communication signal from the caller; automatically processing a received communication signal according to a predefined control matrix, the processing including retrieving one of a plurality of separately addressed digitally encoded machine displayable messages for transmission to the caller over the network, the retrieved message having a TDD shift character associated therewith for placing the caller&#39;s device in proper mode for display of the message; and transmitting the retrieved message over the network to the caller&#39;s TDD device for display, thereby improving message accuracy by controlling the caller&#39;s TDD device. 
     The interactive telephone communication systems (and related methods) of the present invention provide a hearing-impaired caller with substantially the same automated telephone processing and information options as now enjoyed by hearing persons, including automated attendant, voice mail (i.e., TDD-Mail), &#34;audio&#34; text retrieval, transaction processing, and database searching, etc. The system is advantageously implementable with commercially available technologies and can accommodate voice, Baudot, ASCII facsimile and other types of communication signals. Further, in certain embodiments multiple communication signals can be simultaneously processed on a single platform. A proper machine mode character is preferably associated with each displayable message so that the system is able to ensure that the caller&#39;s equipment is in proper mode for display of the transmitted message. 
    
    
     BRIEF DESCRIPTION OF THE DRAWINGS 
     These and other objects, advantages and features of the present invention will be more readily understood from the following detailed description of certain preferred embodiments thereof, when considered in conjunction with the accompanying drawing in which: 
     FIG. 1 is a functional block diagram of one preferred embodiment of the system of the present invention for hearing-impaired individuals communicating therewith via a conventional touch-tone-type telephone, which is one way to control the system; 
     FIG. 2 is a functional block diagram of an alternate embodiment of the system of the present invention; 
     FIG. 3 is a functional block diagram of still another alternate embodiment of the system of the present invention; 
     FIG. 4 is a block diagram representation of one circuit embodiment useful in explaining loading of TDD displayable messages within the system of FIG. 1; 
     FIG. 5 depicts one embodiment of a concatenated message string pursuant to the present invention; 
     FIG. 6 is a functional block diagram of an enhanced embodiment of the system of the present invention capable of communicating with a hearing-impaired individual using a TDD with either a conventional rotary-type telephone or a touch-tone-type telephone coupled thereto; and 
     FIGS. 7a-7c depict a processing control overview for one embodiment of the present invention. 
    
    
     DETAILED DESCRIPTION OF PREFERRED EMBODIMENT 
     Referring now to the drawings, wherein the same reference numbers are used throughout the various figures to designate the same or similar components. 
     One embodiment of the hearing-impaired automated interactive telephone communication system of the present invention, generally denoted 10, is shown in block diagram form in FIG. 1. System 10 is coupled to a conventional two-way telephone subscriber network 12 which includes at least one touch-tone-type telephone 14 coupled thereto. Telephone 14 comprises a conventional touch-tone-type telephone, such as available from AT&amp;T, which includes a tone generator for selectively transmitting a plurality of unique frequencies separated by tone signal outputs over the two-way telephone subscriber network 12 and a key pad 16 which is conventionally connected to the tone generator for selecting the unique tone signal outputs to be transmitted over telephone subscriber network 12. More detailed information on the functioning of conventional touch-tone telephone 14 is available in the open literature; for example, see the discussion thereof provided by Freeman in U.S. Pat. No. 4,320,256, the entirety of which is hereby incorporated herein by reference. For purposes of the present invention it is sufficient to note that telephone 14 communicates over the two-way telephone subscriber network with standard dual-tone multi-frequency (DTMF) signals. 
     Coupled to telephone 14, e.g., by acoustic coupling through acoustic couplers 18 and telephone handset 20, is a teletype or telecommunications device for the deaf (herein referred to as a TDD 22). TDD 22 can comprise any commercially available TDD which allows deaf, hard-of-hearing or speech-impaired individuals to communicate over a two-way telephone subscriber network. Two principal manufacturers/marketers of TDD equipment for the deaf are Ultratec of Madison, Wis. and Krown Research, Inc. of Culver City, Calif. The present invention does not depend upon the particular type of TDD coupled to telephone 14. For example, a computer with appropriate TDD conversion software (see below) could be used. 
     TDD 22 includes a key pad 24 and a visually perceptible display 26, e.g., an LED display. In certain models, a hard copy printer 27 is also available. As is well known, unit 22 is conventionally used to communicate with another TDD (not shown) via a special code (e.g., Baudot, and more recently, ASCII) which when received is either converted into a readable message and presented on display 26 or stored in memory. In operation, a TDD user individual places a call to another individual who also has a TDD device by using the conventional touch-tone telephone, and once connection is established with the telephone call recipient, communication thereafter is through the TDD units and, in particular, their keyboards and associated displays. 
     The improvement of the present invention primarily resides in an automated telephone service system for a central location. For purposes of the present invention, the central location or station (e.g., a public agency or private business) represents one of the remote subscribers in the two-way telephone subscriber network 12, with the system 10 subscriber preferably having a unique dialing code for enabling selective connection of the subscriber to any particular telephone caller in the telephone subscriber network 12. A plurality of telephone callers may typically be accommodated by the central location subscriber at substantially the same time. 
     As noted, FIG. 1 depicts one preferred embodiment of the present invention. In this embodiment, system 10 includes a telephone switching system (PBX) 30 connected to network 12 and a plurality of telephone extensions, EXT #1, EXT #2, . . . , EXT #N, therefrom. Preferably, each extension EXT #1, EXT #2, . . . , EXT #N, has a TDD coupled or readily available thereto for communicating with a caller using TDD unit 22. Switching system 30 is well known in the open literature and comprises any conventional electronic telephone switching system for routing the various calls to the subscribers throughout the network dependent on the entered input to the switching system by the telephone subscribers. The functioning of the telephone switching system 30 is well understood by those of ordinary skill in the art. Any standard electronic telephone switching system 30 may be employed in system 10 of the present invention. Typically, system 30 will include a standard private branch exchange (PBX) which is coupled to the telephone subscriber network 12. The lines around switching system 30 vary somewhat from those around the remainder of system 10 because depending upon the implementation, call switching or forwarding may be unneeded, e.g., if only database or account searching capabilities are desired (as discussed further below). 
     Coupled to switching system 30 on the extension side is a telephone interface, herein referred to as A/D, D/A converter interface 32. Converter interface 32 may comprise any commercially available telephone interface card. One preferred such card is manufactured by Dialogic Corp. of Parsippany, N.J. 07054, and marketed as a Dialogic D41A communications card. Converter interface 32 transforms analog tone waveforms into digital signals (and vice versa), and preferably to discrete binary form for processing/storage. Pursuant to this embodiment, converter 32 transforms received DTMF signals into digital form for processing and converts stored messages from digital form to TDD receivable form, e.g., ASCII to Baudot (i.e., via interface 31), as described further below. Further, the referenced Dialogic interface is capable of accommodating multiple communications simultaneously, as is the rest of system 10. Also, those skilled in the art will be able to readily accomplish conversion of ASCII stored messages to Baudot signals using the above-referenced Dialogic interface and appropriate system 10 software. 
     Coupled to converter 32 is a processor 34 and an associated database storage 36. Processor 34 comprises any mini- or microcomputer based machine which contains automated telephone attendant application software, including an appropriate processing control matrix. A preferred application software package is marketed by Microlog of Germantown, Md. 20874, as Microlog Application Software for a Voice Interrogation Telephone System. One possible processor logic flow is described in detail below with reference to FIGS. 7a-7c. Also, an example of a specific message matrix for the referenced Microlog Software is set forth in Appendix A, along with examples of actual corresponding TDD messages therefor in Appendix B. (Examples of standard abbreviations used by individuals when communicating with TDD equipment are provided in Appendix C hereof.) 
     Continuing with FIG. 1, computer database 36 preferably comprises a hard disk drive having up to hundreds of hours of message storage (e.g., 600-800 megabytes). The large data storage in system 10 is necessary to accommodate the TDD displayable messages when &#34;Store-and-Forward&#34; techniques are used, e.g., messages converted from ASCII to Baudot, or coded directly in Baudot. (Storage of Baudot messages requires 3-4 times the amount of disk storage for the same message content as voice systems; however, as noted, ASCII-to-Baudot and Baudot-to-ASCII conversion is possible to minimize disk storage space.) 
     Contained in database 36 are various messages, such as those set forth in Appendix B, including control options and/or other message text which may be selectively retrieved for transmission to the TDD caller, i.e., depending upon the logic path of processor 34 within the control matrix of Appendix A (again, which is controlled by the caller through DTMF signals generated via telephone 14 and transmitted over network 12 to system 10, or Baudot signals generated by the TDD). Unique to the present invention is the storage of TDD displayable messages, e.g., Baudot or other similar codes, for retrieval and transmission to a TDD caller through the control matrix (Appendix A) of processor 34. A retrieved message is transformed to analog form by converter 32 and then sent through switching system 30, network 12 and telephone 14 to TDD 22 where the series of coded tones is converted to digital code for printing of characters on display 26. 
     As described with reference to FIGS. 7a-7c, pursuant to the present invention, modules implemented in Baudot for access by the deaf caller preferably include automated attendant, &#34;audio&#34; text retrieval, transaction processing, voice mail and interface to a mainframe for database searching. Briefly, applications for the system include: automated job availability; information hotlines (e.g. transportation information); interactive educational programs; home shopping markets; emergency notification and community alert programs; health monitoring systems for independent living; preregistration of out patient health care; quality of care information; account balance and expiration dates; forms and publication requests; and school registration and course selection; etc. 
     A second embodiment of a hearing-impaired automated interactive telephone communication system pursuant to the present invention, generally denoted 10&#39;, is depicted in FIG. 2. System 10&#39; is substantially identical to system 10 of FIG. 1 except for the additional/modified structures described below. 
     As shown, a computer 60 is coupled to system 10&#39; for communicating therewith over the two-way telephone subscriber network 12. Computer 60 can comprise, for example, any commercially available personal computer. Commercially available software, such as that marketed by Microflip, Inc. of Glenn Dale, Md., and special purpose modems is preferably used to convert computer 60 to a TDD-type communication machine. Two modems (not shown) can be used for interfacing system 10&#39; and computer 60, one modem being configured for Baudot signals and the other for ASCII characters. 
     In operation, a TDD caller initially generates Baudot signals with computer 60 to communicate with system 10&#39; through touch-tone-type telephone 14. Then, for example if the caller desires information from an external database, one of a plurality of lines 62 coupled to a separate microcomputer 64 is accessed. Access to lines 62 is controlled by system 10&#39; via switching system 30. Each line of the plurality of lines 62 is shown to access the external computer 64 through a separate modem card 65. By way of example, computer 64 can oversee E-mail, bulletin board software and/or an informational database. Alternatively, an external mainframe computer 66 could be accessed through an appropriate pc terminal emulation card 68, which can also be coupled to an extension of switching system 30. 
     Yet another embodiment of an interactive telephone communication system pursuant to the present invention, denoted 10&#39;, is depicted in FIG. 3. This embodiment is again similar to the embodiment of FIG. 1, however a direct access capability to various databases and/or external computers is added from an internal point in automated interactive telephone communication system 10&#34;. As shown, a real-time, mainframe database 70 is directly coupled via an IVR link 71 and a 3270 terminal emulation card 72 to an internal bus of system 10&#34;. A micro- or mini-computer database 74 and/or an external computer 76 can be coupled to system 10&#34; internal bus via a standard RS232 port with communication 78 capabilities. 
     An automated telephone system (e.g., system 10 of FIG. 1, system 10&#39; of FIG. 2, and system 10&#34; of FIG. 3) can be configured for multiple application processing at a given time. For example, separate telephone numbers can be assigned to a single processing platform, wherein a first telephone number is assigned to a &#34;hunt-group&#34; of multiple extension and a second telephone number can be assigned to a second &#34;hunt group&#34;. Obviously, the specific configuration of a given system will depend upon the application and anticipated usage. For example, multiple TDD users may automatically communicate with the system using the first &#34;hunt-group,&#34; simultaneous with a hearing person automatically communicating therewith on the second &#34;hunt-group.&#34; Alternatively, different communication applications (voice, Baudot, multiple languages, ASCII, etc.) can be configured on a single telephone number instead of different telephone numbers. Multiple languages could also be processed on a single telephone number. (For example, an international Consulate Office could record French, German and English messages in an automated telephone service, using a single (same) telephone number to process all three languages for Baudot or other communication applications.) A single telephone number may have &#34;roll-over&#34; capabilities to a plurality of extensions (i.e., a hunt-group). (Thus, for example, all extensions in a hunt-group could process either French, German or English.) 
     In one preferred embodiment, the automated telephone system of the present invention is implemented with an MS-DOS operating system. However, the novel aspects described herein could alternatively be implemented using UNIX, OS/2 or any other available operating system. The choice of operating system is not relevant to the novel concepts presented herein. A UNIX operating system would allow multiple simultaneous processing of communication signals from two or more callers. Further, the multiply processed communication signals could comprise different communication applications and protocols, i.e., voice, Baudot, ASCII, etc. 
     One approach to storing of TDD displayable messages in system 10 is depicted in FIG. 4. TDD displayable messages (e.g., Baudot messages) are preferably input to system 10 via an input system 40 configured as shown. Input system 40 is coupled to converter interface 32 (and, in particular, to the above-referenced Dialogic interface card). The referenced Microlog automated telephone application software is then used, via processor 34, to store information on hard disk 36. System 40 includes an audio interface unit (AIU) or PBX 42 and a TDD or computer 44 for input of messages. AIU/PBX 42 is connected directly to converter interface 32. One commercially available AIU 42 is manufactured and marketed by Microlog as an Audio Interface Unit. 
     TDD/computer 44 preferably comprises a commercially available model having a memory buffer 46 therein. For example, the Ultratec TDD Superprint ES unit contains 8 k of memory which allows transmission of prestored messages. Once initiated, transmission from such a TDD is at a standard 45.5 Baud, which is the standard rate for communications between TDD units in the United States. Thus, by predefining messages in memory buffer 46 it is possible to transmit a message to hard disk 36 at a standard rate for recordation, which means that whenever the message is retrieved by processor 34, it will be transmitted from system 10 at the same uniform rate. Another option, but less preferred, is to use TDD equipment having no buffer memory in which case inputted messages are sent directly through the audio interface unit and converter interface 32 to the database exactly as humanly typed. This means that any delays between typing of characters and/or errors in typing are stored to the hard disk substantially as they occur, i.e., &#34;Store and Forward&#34; recording. 
     As Baudot encoded messages are transmitted to system 10 for storage, converter 32 digitizes the information and processor 34 stores it in database 36 at an application program defined location, e.g., refer to Appendix A. Again, in the preferred embodiment, system 10 utilizes the referenced Microlog Application Software which includes logic for storing messages. These same commands are advantageously used pursuant to the present invention to store Baudot coded messages which will subsequently be selectively retrieved and displayed on a caller&#39;s TDD. 
     Another approach to storing of TDD displayable messages in system 10 is to use a word processor to enter ASCII coded messages which are stored on hard disk 36 of system 10. ASCII to Baudot interface 31 then converts a retrieved message to TDD decodable tones for transmission over network 12 to a caller&#39;s TDD. As noted above, those skilled in the art can accomplish this conversion using the referenced dialogic card or voice recognition cards and appropriate software for processor 34. 
     A typical TDD operates in two modes, i.e., either in a letters mode or a numbers mode. Letters mode is used to transmit and properly display received letters of the alphabet, while numbers mode is used to transmit and properly display received numbers and punctuation. If a caller&#39;s TDD terminates a transmission in numbers mode, e.g., by transmitting a period, the next message received will be displayed in numbers mode as well. Thus, the displayed message will appear as jumbled nonsense in the form of numbers and punctuation. A caller&#39;s TDD is typically brought back into the proper mode by the caller pressing a predesignated key. 
     In order to ensure that the receiving TDD is in proper mode before a message is displayed, the present invention appends an appropriate corresponding mode character to each transmitted message. For example, if a transmitted message comprises a letters mode character, word, phrase, sentence or paragraph, then the message is preceded by a special letters shift Baudot tone. Preferably, every message transmitted by the interactive telephone communication system is preceded by an appropriate mode character in order that the received message will always appear properly on the caller&#39;s equipment. 
     FIG. 5 depicts one embodiment of a message, denoted 80, transmitted from an automated interactive telephone communication system pursuant to the present invention. Message 80 is shown to comprise a string of different letter messages and number messages (a message may comprise a character, word, phrase, number string, sentence, or paragraph). A first prestored message unit 82 includes a shift letter tone 84 and a letter message 86. In one embodiment, message 82 can be prestored in the platform&#39;s computer database for retrieval as a single unit. Alternately, unit 82 could be concatenated by the control matrix software, i.e., shift letters mode 84 and letter message 86 need not be stored as a single unit. 
     A second example of a message unit, denoted 88, is also depicted. Unit 88 comprises a shift numbers mode 90 and a corresponding number message 92. As with message unit 82, unit 88 could be stored as a single message in the associated computer database of the automated interactive processing system or concatenated to the desired form. By associating an appropriate shift letter mode or shift number mode with each letter message or number message, respectively, to be transmitted by the system, the system guarantees that the caller&#39;s receiving TDD is set to the proper mode for reception at the associated message. Thus, all characters will be properly displayed on the receiving TDD. 
     An alternate, enhanced embodiment of the automated interactive telephone communication system, generally referred as 10&#39;&#39;&#39;, is shown in FIG. 6. (In FIG. 6, similar structures to those introduced in FIG. 1 are referenced by similar numerals.) System 10&#39;&#39;&#39; is depicted in connection with a rotary telephone but is in fact more general than the touch-tone-type telephone embodiment of FIG. 1 since the system can accommodate callers using either a conventional rotary-type telephone or a touch-tone-type telephone. In fact, with newer TDD equipment a separate telephone can be unnecessary since these TDD units can be coupled directly to the subscriber telephone network and not through an acoustic coupler. As referenced below, system 10&#39;&#39;&#39; can also be programmed by one skilled in the art to readily handle these devices. 
     As depicted, system 10&#39;&#39;&#39; is coupled to the two-way telephone subscriber network 12, as is rotary-type telephone 50. Telephone 50 again couples acoustically with a TDD 22&#39;, which is identical to the unit described above with reference to FIG. 1. System 10&#39;&#39;&#39; includes a conventional, telephone switching system (PBX) 30&#39;, A/D, D/A converter interface 32&#39; (and, possibly, ASCII to Baudot interface 31&#39;), processor 34&#39; and computer database 36&#39;, which contains stored control options and message text to be selectively retrieved and transmitted to the caller&#39;s TDD. Each of these components is substantially identical in this embodiment to the corresponding components described above with reference to the embodiment of FIG. 1. Added to this system, however, is a dependent voice recognition card 52 which operates (where necessary) to convert rotary type telephone signals to DTMF signals before passing the signals to converter 32&#39;. Once converted to DTMF signals the signal processing proceeds identically to that described above with respect to the DTMF signals generated by the touch-tone-type telephone. In one embodiment, voice recognition card 52 can comprise a card such as that marketed by Dialogic Corporation of Parsippany, N.J., as VR/121™ Speaker-Independent Voice Recognition System, or Scott Instruments Corporation of Denton, Tx. as SIR Model 20 Recognition Processor. With this card, system 10&#39;&#39;&#39; is able to interactively respond to a TDD caller to the system using either a touch-tone-type telephone or a conventional rotary dial telephone. Further, a person skilled in the art is able to modify the voice recognition card marketed by Dialogic/Scott Instruments to recognize TDD coded signals (e.g., Baudot signals) and convert such signals into DTMF signals which may then be processed/stored by system 10&#39;&#39;&#39;. In such a system, the caller&#39;s TDD would be used to directly control system 10&#39;&#39;&#39;. Those skilled in the art will also recognize that retrieved information coded in Baudot can pass through card 52 by first delivering an appropriate code to disable the card. 
     An operational overview of one embodiment of an automated telephone response system pursuant to the present invention will now be described with reference to the control options or matrix presented in FIGS. 7a-7c. This particular matrix would be useful, for example, to a school and, in particular, to a school dedicated to teaching deaf students. It should be noted, however, that this overview is merely illustrative and is not critical to implementation of the present invention. Those skilled in the art will recognize that other call-flow diagrams may be constructed depending upon the central location requirements. In most, if not all cases, commercially available automated telephone attendant application software, such as the above-reference Microlog Application Software, allows ready configuration and/or reconfiguration of the control/message matrix to meet an organization&#39;s specific needs. (Further, applicant has discovered that such software when used in combination with a converter interface (described above) allows separate recordation of TDD displayable messages and, with relatively straightforward modification, conversion of ASCII signals to Baudot signals (and vice versa) for transmission over the network.) 
     Referring now to FIG. 7a, a TDD caller initially receives a TDD displayable greeting after making connection to the system, i.e., after dialing the appropriate subscriber telephone number to access the system, 100 &#34;Greeting.&#34; The greeting presents the caller with several control options, e.g., signal &#34;1&#34; (i.e., on the associated telephone) for system instructions, &#34;2&#34; for a menu of options, &#34;3&#34; for TDD mail options and &#34;4&#34; for operator assistance. Typically, in a first encounter a caller signals &#34;1&#34; for an overview of system functions, 102 &#34;Instructions.&#34; Subsequent to display of the instructions, the system automatically transmits a menu of options, 104 &#34;Menu of Options.&#34; This menu is also referred to as the &#34;Start Point&#34; to which the processor returns upon completing various functions within the routine. In the alternative, greeting 100 provides the caller with the choice to proceed directly to menu of options 104 by signalling &#34;2&#34;. The third and fourth control choices to the caller are to proceed to TDD mail options, 106 &#34;TDD Mail Options,&#34; or request operator assistance, 108 &#34;OPER.&#34; TDD mail options would, for example, allow a caller who had a TDD mail extension within the system to retrieve any messages which may have been left by a TDD caller. Further information on typical TDD mail options is presented in Appendix D. 
     In this embodiment, menu of options 104 next presents the caller with a choice between automated attendant (AA), 110 &#34;Transfer Call to TDD-Mail,&#34; text retrieval (TR), 112 &#34;Information From Bulletin Board,&#34; transaction processing (TP), 114 &#34;Information on Technology With Questions and Responses,&#34; account searching, 116 &#34;Search Database For Account Information,&#34; (then return to menu of options (104)) 118 &#34;Repeat Menu&#34; (from which the processor returns to the &#34;start point&#34;), and request operator assistance, 120 &#34;Operator.&#34; An example of one embodiment for automated attendant (AA) is provided in FIG. 7b, while examples of text retrieval (TR) and transaction processing (TP) are set forth in FIG. 7c. 
     From menu of options 104 (FIG. 7a), if the caller signals &#34;1&#34; then the call is transferred to an extension with TDD mail 110 (FIG. 7b), which in this embodiment presents the caller with three options, namely, transfer to a particular extension by extension number, 122 &#34;By Extension,&#34; transfer to a particular extension number by name of person, or truncated version thereof, at that extension 124 &#34;By Name,&#34; or view a menu of departments in order to route the call to a particular extension by subject matter, 126 &#34;Menu of Depts.&#34; Assuming that the caller knows either the extension number or name of the person to be reached then the processor and switching system are instructed to transfer the call to, for example, the teacher&#39;s extension number, 128 &#34;Techrs.,&#34; or to the principal&#39;s extension, 130 &#34;Prncpl.&#34; 
     If the caller is unaware of the appropriate extension number, then menu of options 126 provides a choice between (again for example) administration, 132 &#34;Admin.&#34;, health, 134 &#34;Health&#34;, dormitories, 136 &#34;Dorms&#34;, and school levels, 138 &#34;Schools.&#34; If administration numbers are selected, i.e., by signalling &#34;1&#34; via the telephone, the caller is provided with a further option of transferring the call to a teacher, principal, dean, guidance counselor or business administration individual, generally denoted 140. Similarly, if the call involves a health issue the caller is transferred to a further menu providing a choice between the psychologist, health center or audiologist, 142. The dorms 136 and schools 138 options each provide a further choice between high school and elementary school phone numbers. 
     Should the caller have desired text retrieval (TR) or transaction processing (TP) then they would have followed the path from options display 104 (FIG. 7a) to information retrieval operation 112 and/or information interrogatories 114 (FIG. 7c). If text retrieval is desired, the caller is presented with a choice between, for example, information relating to TDD batteries, 148 &#34;TDD Batteries,&#34; news for deaf individuals, 150 &#34;Silent News,&#34; and the latest information on TDD technology in general, 152 &#34;TDD Technology.&#34; In the control matrix embodiment depicted, the caller is also provided with an option to follow the path from TDD technology information to transaction processing (TP) 114. Transaction processing 114 typically includes a series of questions, subsequent each of which the caller is provided with a chance to respond thereto, the response being collected (for example) in a survey type format. After answering the applicable questions, the caller is presented with the further option of returning to the main menu or taking a different path within transaction processing (TP). 
     Again, those skilled in the art will recognize that various call flow diagrams may be constructed depending upon the particular central location requirements. 
     It will also be noted from the above discussion that the present invention comprises a novel method for automated processing of telephone calls from deaf and hard-of-hearing individuals. Briefly, this automated processing method includes the steps of: receiving at a central location a communication signal from a TDD caller; transmitting a TDD displayable message to the caller&#39;s TDD as an acknowledgement of connection to the central location, along with a first TDD displayable control option to which the caller responds by generating a predefined communication signal for transmission over the network to the central location; automatically processing a received communication signal representative of a selected control option according to a predefined control matrix, the processing of a selected option including retrieving one of a plurality of separately addressed digitally encoded TDD displayable signals for transmission to the caller&#39;s TDD over the network, the retrieved signal consisting of either a TDD displayable message or a second TDD displayable control option; and transmitting the retrieved TDD displayable signal over the network to the caller&#39;s TDD for display. 
     It will be observed from the above description that the present invention satisfies an important need, i.e., providing automated telephone communication for deaf and hard-of-hearing individuals. In particular, the system (and method) of the present invention provides TDD callers with automated attendant, voice mail (i.e., TDD-mail), text retrieval, transaction processing, database searching, etc. The system is [also] advantageously implemented with presently available commercial technologies and can accommodate multiple communication protocols, signals, languages and analog frequencies. 
     Although several embodiments have been illustrated in the accompanying drawings and described in the foregoing detailed description, it will be understood that the invention is not limited to the particular embodiments discussed herein but is capable of numerous rearrangements, modifications and substitutions without departing from the scope of the invention. For example, the concepts comprising the present invention could be implemented within a limited vocabulary automated-relay service such that a deaf person using a TDD, could converse with a hearing person automatically. Also, speaker independent voice recognition technology could be used to capture and convert spoken words to Baudot character signals which would control displayable output of a caller&#39;s TDD device. In addition, Baudot characters from a deaf TDD user could be converted to ASCII strings and further converted to synthesized or digitized voice output and transmitted to a hearing individual automatically. The following claims are intended to encompass all such modifications. 
     
                                           APPENDIX A                              
__________________________________________________________________________
MESSAGE MATRIX &#39;TDD1.MTX&#39;                                                 
* before Current Event indicates tone message                             
? before Current Event indicates missing message                          
d before Current Event indicates a dummy message                          
+ after R indicates that a description message exists                     
Event         Current                                                     
                   Next Event for Response (r)                            
Description   Event                                                       
                   r=1                                                    
                      r=2 r=3 r=4 r=5 r=6 r=7 r=8  r=9 r=0 blank          
__________________________________________________________________________
Line Assignments                                            1             
            d  1    51                                                    
                      1   Z6                  1            ON             
            d  2    51                                                    
                      1   Z6                  1            ON             
            d  3    51                                                    
                      1   Z6                  1            ON             
            d  4    51                                                    
                      1   Z6                  1            ON             
            d  5    51                                                    
                      1   Z6                  1            ON             
            d  6    51                                                    
                      1   Z6                  1            ON             
            d  7    51                                                    
                      1   Z6                  1            ON             
            d  8    51                                                    
                      1   Z6                  1            ON             
            d  9    51                                                    
                      1   Z6                  1            ON             
            d  10   51                                                    
                      1   Z6                  1            ON             
            d  11   51                                                    
                      1   Z6                  1            ON             
            d  12   51                                                    
                      1   Z6                  1            ON             
            d  13   51                                                    
                      1   Z6                  1            ON             
            d  14   51                                                    
                      1   Z6                  1            ON             
            d  15   51                                                    
                      1   Z6                  1            ON             
            d  16   51                                                    
                      1   Z6                  1            ON             
            d  17   55                                                    
                      1   Z6                  1            ON             
            d  18   55                                                    
                      1   Z6                  1            ON             
            d  19   55                                                    
                      1   Z6                  1            ON             
            d  20   55                                                    
                      1   Z6                  1            ON             
            d  21   55                                                    
                      1   Z6                  1            ON             
            d  22   55                                                    
                      1   Z6                  1            ON             
            d  23   55                                                    
                      1   Z6                  1            ON             
            d  24   55                                                    
                      1   Z6                  1            ON             
            d  25   55                                                    
                      1   Z6                  1            ON             
            d  26   55                                                    
                      1   Z6                  1            ON             
            d  27   55                                                    
                      1   Z6                  1            ON             
            d  28   55                                                    
                      1   Z6                  1            ON             
            d  29  800                                                    
                      1   Z6                  1            ON             
            d  30  800                                                    
                      1   Z6                  1            ON             
            d  31  158                                                    
                      1   Z6                  1            ON             
            d  32  158                                                    
                      1   Z6                  1            ON             
            d  39  P99                                                    
                      P606                                 Z1             
havent responded                                                          
               40   39                              5   3  A99            
nysd auto system                                                          
               41   42                                      42            
            d  42   64                                                    
                      63              0800                                
                                          1700             X              
            d  47   50                                                    
                      49  48  60  60   60  60 60    60  60 140            
Holiday        48   64                                      64            
Bad weather    49   64                                      64            
Emergency      50   64                                      64            
            d  51   52                                                    
                      53  54          1200                                
                                          1800                            
                                              2359         X              
Good Morning   52  178                                     178            
Good Afternoon                                                            
               53  178                                     178            
Good Evening   54  179                                     178            
            d  55   56                                                    
                      57  58          1200                                
                                          1800                            
                                              2359         X              
Good Morning   56   47                                      47            
Good Afternoon                                                            
               57   47                                      47            
Good Evening   58   47                                      47            
            d  60   64                                                    
                      64  64  64  64   64  64 64    64  61 M1             
            d  61   64                                                    
                      62  62  62  62   62  64 48           W              
            d  62   63                                                    
                      64              0800                                
                                          1700             X              
            d  63  178                                                    
                      1   Z1                  1            ON             
            d  64  178                                                    
                      2   Z1                  1            ON             
main menu   *  65  116                                                    
                      200 228 65       155                                
                                          864 67   800 176 176            
Press 1, Night                                                            
            *  66  116                                                    
                      200 228 66       155                                
                                          864 67   800 133 133            
get name       67   68                                      68            
            d  68  983                                                    
                      1   Z8                  1            ON             
            d  69   73                                                    
                      72  71  70  162  70  72              Z9             
            d  70     T&gt;  &amp;L2          90              131  40            
            d  71  176                                                    
                      133                                  Z1             
            d  72   74                                                    
                      T&gt;  E0   5                        70 134            
            d  73   74                                                    
                      T&gt;  &amp;0                                              
            d  74   80                                                    
                      80  75  80  75   80  75 75    75  75 M2             
echo name (blank)                                                         
               75   80                                                    
                      S   [&amp;0]                                            
                              NES                           80            
            d  79  104                                                    
                      T&gt;  &amp;0                                              
            d  80  975                                                    
                      979                                  Z1             
            d  81   82                                                    
                      2   Z2                  1            ON             
Enter Name, 111 Dept                                                      
               82   83                                      83            
            d  83  983                                                    
                      2   Z8                  1            ON             
            d  84   88                                                    
                      87  85  70  163  70  87              Z9             
            d  85   86                                                    
                      71                                   Z2             
            d  86   82                                                    
                      2   Z2                  1            ON             
            d  87   89                                                    
                      T&gt;  E0   5                        70 134            
            d  88   89                                                    
                      T&gt;  &amp;0                                              
            d  89     T&gt;  &amp;L2          90              104                
Department listing                                                        
            *  90   91                                                    
                      92  93  94  90                    39  40            
admin offices                                                             
            *   91  95                                                    
                      96  97  98  99   91               39  40            
health offices                                                            
            *  92  100                                                    
                      101 102 92                        39  40            
dorms       *  93  103                                                    
                      181 93                            39  40            
schools     *  94  182                                                    
                      183 94                            39  40            
            d  95   79                                                    
                      COPY                                                
                          101 T&gt;                                          
            d  96   79                                                    
                      COPY                                                
                          102 T&gt;                                          
            d  97   79                                                    
                      COPY                                                
                          103 T&gt;                                          
            d  98   79                                                    
                      COPY                                                
                          104 T&gt;                                          
            d  99   79                                                    
                      COPY                                                
                          105 T&gt;                                          
            d 100   79                                                    
                      COPY                                                
                          106 T&gt;                                          
            d 101   79                                                    
                      COPY                                                
                          107 T&gt;                                          
            d 102   79                                                    
                      COPY                                                
                          108 T&gt;                                          
            d 103   79                                                    
                      COPY                                                
                          109 T&gt;                                          
            d 104  106                                                    
                      105 106 106 105  105                                
                                          106 105  105 105 M2             
Transfer to . . .                                                         
              105  106                                                    
                      S   105 [ &amp;0]                                       
                                  NES                      106            
            d 106  107                                                    
                      108                                  Z1             
            d 107  109                                                    
                      T&gt;  E5                       112 108                
            d 108  109                                                    
                      T&gt;  E9      111  110         112  70                
Busy          109  113                                     113            
Not In        110  136                                                    
                      S   [&amp;0]                                            
                              NES 110                      136            
            d 111  975                                                    
                      979                                  Z1             
No Answer     112  113                                     113            
            d 113  114                                                    
                      115                                  Z1             
1=P&gt;;2=new; * 114  P&gt; 81  975     114     141      141 176 A99            
3=vs;0=Op                                                                 
1=P&gt;;2=new; * 115  P&gt; 81  979     115     141      141 165 A99            
3=vs                                                                      
            d 116  117                                                    
                      120 81  81  81   81  81 81    81  81 M3             
            d 117  118                                                    
                      119                                  Z1             
EXT/NAME/   * 118  120                                                    
                      81  90      118     172 67   800 176 A99            
DEPT&#39;S/0                                                                  
EXT/NAME/   * 119  120                                                    
                      81  90      119     172 67   800 166 A99            
DEPT&#39;S/RPT                                                                
EXTENSION   * 120  139                                                    
                      T3  E7   5                       126  71            
Busy          121  123                                     123            
No Answer     122  123                                     123            
            d 123  124                                                    
                      125                                  Z1             
1=P&gt;;2=new; * 124  P&gt; 118 129     124     142      142 176 A99            
3=vs;0=Op                                                                 
1=P&gt;;2=new; * 125  P&gt; 118 129     125     142      142 167 A99            
3=vs;0=Op                                                                 
            d 126  121                                                    
                      T&gt;  EX                       122                    
            d 127  128                                                    
                      T&gt;  &amp;0                                              
            d 128  975                                                    
                      979                                  Z1             
            d 129  130                                                    
                      131                                  Z1             
I&#39;M SORRY/  * 130  133                                                    
                      67          130     172          176 A99            
DEP&#39;T LIST                                                                
I&#39;M SORRY/  * 131  133                                                    
                      67  82      131     172          168 A99            
GENERAL                                                                   
Pleas Hold . . .                                                          
              132  126                                     126            
            d 133  979                                                    
                      COPY                                                
                          100 &amp;0                                          
Unknown Name  134  135                                     135            
            d 135  977                                                    
                      981                                  Z1             
            d 136  137                                                    
                      138                                  Z1             
2=new;3=vs; * 137  137                                                    
                      81  975     137     173          176 A99            
0=Oper.                                                                   
2=new;3=vs  * 138   81    979     138     173          169 A99            
            d 139  140                                                    
                      T&gt;  &amp;0                                              
            d 140  106                                                    
                      106 106 106 106  105                                
                                          105 105  105 105 M2             
7# or 9# = hangup                                                         
            * 141  113                                                    
                      T1  &amp;3              A99              113            
7# or 9# = hangup                                                         
            * 142  123                                                    
                      T1  &amp;3              A99              123            
            d 143  801                                                    
                      T&gt;  L3                           802                
            d 144  113                                                    
                      T&gt;  L3                           145                
            d 145  146                                                    
                      147                                  Z1             
TRY AGAIN/  * 146  P&gt; 81          146     148      148 176 A99            
ASSISTANCE                                                                
TRY EXTENSION                                                             
            * 147  P&gt; 81          147     148      148 170 A99            
AGAIN                                                                     
7# or 9# = hangup                                                         
            * 148  145                                                    
                      T1  &amp;3              A99              145            
            d 149  846                                                    
                      T&gt;  L3                           845                
USER CODE/VMAIL                                                           
            * 150  151                                                    
                      T#  L0                           957 A99            
            d 151  866                                                    
                      T&gt;  L3   1                       152                
USER CODE ON  152  866                                     866            
LIST                                                                      
ENTER USER CODE                                                           
            * 153  867                                                    
                      T#  L3   2                       154 A99            
USER CODE NOT 154  867                                     867            
ON LST                                                                    
ENTER PASSWORD                                                            
            * 155  156                                                    
                      T#  L4                           A99 A99            
ENTER RSPNS DIR #                                                         
            * 156  B50                                                    
                      T1  &amp;0   9                       157 A99            
INVALID RES DIR                                                           
              157  156                                     156            
            d 158  161                                                    
                      159 159 159 159  159                                
                                          161 161          W              
            d 159  161                                                    
                      160             0800                                
                                          1700             X              
            d 160   67                                                    
                      1   Z1                  1            ON             
            d 161   67                                                    
                      2   Z1                  1            ON             
            d 162   74                                                    
                      T&gt;  &amp;0                                              
            d 163   89                                                    
                      T&gt;  &amp;0                                              
            d 164   90                                                    
                      COPY                                                
                          111 T&gt;                                          
No Operator   165  115                                     115            
No Operator   166  119                                     119            
No Operator   167  125                                     125            
No Operator   168  131                                     131            
No Operator   169  138                                     138            
No Operator   170  147                                     147            
No Operator   171  981                                     981            
7# disconnect (blnk)                                                      
            * 172  117                                                    
                      T1  &amp;3              A99              117            
7# disconnect (blnk)                                                      
            * 173  129                                                    
                      T1  &amp;3              A99              129            
7# disconnect (blnk)                                                      
            * 174  136                                                    
                      T1  &amp;3              A99              136            
7# disconnect (blnk)                                                      
            * 175  977                                                    
                      T1  &amp;3              A99              977            
Please Hold . . .                                                         
              176   39                                      39            
need instructs?                                                           
            * 178  180                                                    
                      179              155         800      39            
            d 179   65                                                    
                      66                                   Z1             
instructs to use                                                          
              180  179                                     179            
more instructs                                                            
            d 181   79                                                    
                      COPY                                                
                          201 T&gt;                                          
more onstructs                                                            
            d 182   79                                                    
                      COPY                                                
                          202 T&gt;                                          
more        d 183   79                                                    
                      COPY                                                
                          203 T&gt;                                          
tdd bullentin board                                                       
            * 200  201                                                    
                      202 220 228 179  200                  40            
care of batteries                                                         
            * 201  201                                                    
                      200 179                               40            
publishers corner                                                         
            * 202  201                                                    
                      200 179                               40            
future of tdd info                                                        
              220 R+                                                      
                   221                        1     60  4  221            
question 2    221 R+                                                      
                   222                        1     60  4  222            
dirad address                                                             
            * 222  222                                                    
                      179                                   40            
dirad atext   228 R+                                                      
                   221                        1     60  4  221            
more info or main                                                         
            * 245  200                                                    
                      179                                   40            
ord info=1,main M=2                                                       
            * 300  310                                                    
                      179                              171  40            
enter name    310 R+                                                      
                   312                              30  4  311            
do again      311 RR                                                      
                   312                              30  4   40            
adress        312 R+                                                      
                   314                              45  4  313            
didnt get     313 RR                                                      
                   314                              45  4   40            
phone number  314 R+                                                      
                   316                              30  4  315            
didnt get     315 RR                                                      
                   316                              30  4   40            
application?  316 R+                                                      
                   318                             A4   4  317            
didnt get     317 RR                                                      
                   318                             A4   4   40            
thank you     318  179                                     179            
Company dist no                                                           
            * 700  704                                                    
                      T3  DIST                                            
                               7  [&amp;3]                 702 A99            
Personal no.                                                              
            * 701  704                                                    
                      T3  DIST                                            
                               8  [&amp;3]                                    
                                      [&amp;0]             702 A99            
invallid list no.                                                         
              702  703                                                    
                      S   &amp;3  702                          703            
            d 703  809                                                    
                      870                                  Z6             
Editing list no . . .                                                     
              704  705                                                    
                      S   704 &amp;3                           705            
1=add;2=del;                                                              
            * 705  706                                                    
                      716 725                      703 704 A99            
3=purge                                                                   
UC to add     706  708                                     708            
Next UC to add                                                            
              707  708                                     708            
            d 708  983                                                    
                      6   Z8                  1            ON             
            d 709  711                                                    
                      715 A99 715 711  704                                
                                          715              Z9             
            d 710  712                                                    
                      715 A99 715 712  704                                
                                          715              Z9             
            d 711  713                                                    
                      T&gt;  DIST                                            
                               1  [&amp;3]                                    
                                      [&amp;0]             714                
            d 712  713                                                    
                      T&gt;  DIST                                            
                               3  [&amp;3]                 714                
__________________________________________________________________________
 
    
     
                       APPENDIX B                                                  
______________________________________                                    
40   U HAVE NOT RESPONDED IF U WISH TO USE                                
     THIS MACHINE PUSH UR SPACE BAR 3 TIMES                               
     GA                                                                   
52   GOOD MORNING U HAVE REACHED NYSSD                                    
     AUTOMATED SYSTEM FOR TTY/TTD USERS                                   
53   GOOD AFTERNOON U HAVE REACHED NYSSD                                  
     AUTOMATED SYSTEM FOR TTY/TTD USERS                                   
54   GOOD EVENING U HAVE REACHED NYSSD                                    
     AUTOMATED SYSTEM FOR TTY/TTD USERS                                   
65   START POINT -- TO TRANSFER UR CALL TO AN                             
     EXT OR DEPT PUSH 1 FOR A BULLETIN BOARD                              
     PUSH 2 FOR INFORMATION ON TECHNOLOGY                                 
     PUSH 3 TO REPEAT THIS MSG PUSH 4 FOR OPER                            
     PUSH 0 GA                                                            
66   SAME AS 65                                                           
67   PUSH FIRST 3 LETTER OF PERSON&#39;S LAST NAME                            
     WHOM U ARE TRYING TO REACH GA                                        
82   IF U KNOW NAME OF PERSON U R TRYING TO                               
     REACH PUSH FIRST 3 LETTER OF LAST NAME                               
     FOR A LIST OF EXTS PUSH 111 GA                                       
90   DEPTS -- FOR ADMIN OFFICES PUSH 1 FOR                                
     HEALTH OFFICES PUSH 2 FOR DORMS PUSH 3                               
     FOR SCHOOLS PUSH 4 TO REPT THIS MSG PUSH 5                           
     FOR OPER PUSH 0 GA                                                   
91   ADMIN OFFICES -- FOR SUPERINTENDENT                                  
     PUSH 1 FOR PRINCIPAL PUSH 2 FOR DEAN OF                              
     STUDENTS PUSH 3 FOR GUIDANCE PUSH 4 FOR                              
     BUS OFFICE PUSH 5 TO REPT THIS MSG PUSH 6                            
     FOR OPER PUSH 0 GA                                                   
92   HEALTH OFFICES -- FOR PSYCHOLOGIST PUSH 1                            
     FOR HEALTH CENTER PUSH 2 FOR                                         
     AUDIOLOGIST PUSH 3 TO REPT THIS MSG PUSH 4                           
     FOR OPER PUSH 0 GA                                                   
93   DORMS FOR HS DORM PUSH 1 FOR ELEM DORM                               
     PUSH 2 TO RPT THIS MSG PUSH 4 FOR OPER                               
     PUSH 0 GA                                                            
94   SCHOOLS -- FOR SECONDARY HS PUSH 1 FOR                               
     ELEM PUSH 2 TO RPT THIS MSG PUSH 3 FOR                               
     OPER PUSH 0 GA                                                       
105  TRANSFERRING TO                                                      
109  THAT EXT IS BUSY                                                     
110  IS NOT IN NOW                                                        
112  THERE IS NO ANSWER                                                   
114  TO TRY THAT EXT AGAIN PUSH 1 FOR A                                   
     DIFFERENT EXT PUSH 2 TO LVE A MSG PUSH 3                             
     TO RPT THIS MSG PUSH 5 FOR AN OPER                                   
     PUSH 0 GA                                                            
115  TO TRY THAT EXT AGAIN PUSH 1 FOR A                                   
     DIFFERENT EXT PUSH 2 TO LVE A MSG PUSH 3                             
     TO RPT THIS MSG PUSH 5 FOR AN OPER                                   
     PUSH 0 GA                                                            
118  IF U KNOW EXT THAT U WANT PUSH 1 IF U                                
     KNOW NAME OF PERSON U WANT PUSH 2 IF U                               
     WOULD LIKE A LIST OF DEPARTMENTS PUSH 3                              
     TO RPT THIS MSG PUSH 5 FOR AN OPER                                   
     PUSH 0 GA                                                            
120  PUSH THE EXT U R TRYING TO REACH GA                                  
121  THAT EXT IS BUSY                                                     
122  THERE IS NO ANSWER                                                   
124  &amp; 125                                                                
131  U HAVE ENTERED AN INVALID PERSON OR EXT                              
     TO LVE A MSG IN GENERAL TDD MAIL BOX                                 
     PUSH 1 TO TRY A DIFFERENT PERSON PUSH 2                              
     FOR A DIFFERENT EXT PUSH 3 TO RPT THIS                               
     MSG PUSH 5 FOR OPER PUSH 0 GA                                        
132  PLS HD WHILE I CONNECT U                                             
134  INVALID NAME                                                         
137  TO TRY THAT EXT AGAIN PUSH 1 FOR                                     
     DIFFERENT EXT PUSH 2 TO LVE A MSG PUSH 3                             
     FOR AN OPER PUSH 0 GA                                                
171  THERE IS NO OPER AVAILABLE                                           
176  PLS HD                                                               
178  IF Y NEED INSTRUCTIONS ON USING MACHINE                              
     PUSH 1 ON UR TOUCH TONE PHONE TO SKIP                                
     INSTRUCTIONS PUSH 2 IF U HAVE ROTARY                                 
     PHONE PLS WAIT A MOMENT GA                                           
180  THIS MACHINE WAS DEVELOPED BY DIRAD                                  
     TECHNOLOGIES AND WILL ALLOW U TO                                     
     TRANSFER UR CALL TO VARIOUS PEOPLE OR                                
     EXTS LVE PERSONAL MSGS AND OBTAIN INFO                               
     FROM BULLETIN BOARD MACHINE IS                                       
     OPERATED BY KEYS ON TOUCH TONE PHONE                                 
     (FORCED BRANCH TO 65)                                                
970  UR RECORDING A TDD MAIL MSG TO REVIEW                                
     UR MSG PUSH 1 TO RE RECORD PUSH 3 TO                                 
     DISCARD PUSH STAR KEY TO SAVE PUSH                                   
     POUND KEY FOR OPER PUSH 0 TO RPT THIS MSG                            
     PUSH 5 GA                                                            
790  IF CORRECT PUSH 1 TO RETRY PUSH 2 TO                                 
     RETURN TO TDD MAIL OPTIONS PUSH 9 TO RPT                             
     THIS MSG PUSH 0 GA                                                   
794  BEGIN TYPING AT GA TO REVIEW UR MSG                                  
     PUSH 1 FINISHED BY PRESSING POUND KEY GA                             
795  RECORD UR REDIRECTED COMMENT AT GA                                   
     FINISH BY PUSHING POUND KEY GA                                       
791  IF CORRECT PUSH 1 TO RETRY PUSH 2 TO                                 
     CONTINUE SEEING UR MSGS PUSH 9 TO RPT                                
     THIS MSG PUSH 0 GA                                                   
783  UR REPLYING TO                                                       
786  UR REDIRECTING A MSG                                                 
794  BEGIN TYPING AT GA TO REVIEW UR MSG                                  
     PUSH 1 FINISH BY PUSHING POUND KEY GA                                
795  TYPE YOUR REDIRECT COMMENT MSG AT THE                                
     GA FINISHED BY PUSHING POUND KEY GA                                  
808  FOR PERSONAL OPTIONS PUSH 4 TO LVE A MSG                             
     FOR ANOTHER USER PUSH 5 TO EXIT TDD MAIL                             
     PUSH 9 TO PRT THIS MSG PUSH 0 GA                                     
970  UR RECORDING A TDD MAIL MSG TO REVIEW                                
     UR MSG PUSH 1 TO RE RECORD PUSH 3 TO                                 
     DISCARD PUSH STAR KEY TO SAVE PUSH                                   
     POUND KEY FOR OPER PUSH 0 TO RPT THIS MSG                            
     PUSH 5 GA                                                            
______________________________________                                    
 
    
     
                       APPENDIX C                                                  
______________________________________                                    
Helpful Hints - Common TTY/TTD Terms                                      
______________________________________                                    
TDD        telecommunication Device for the Deaf                          
GA         Go Ahead, your turn to type                                    
SK         Stop Key, meaning end of conversation                          
CUZ        Because                                                        
HD         Hold, please                                                   
PLS        Please                                                         
OIC        Oh, I see                                                      
U          You                                                            
UR         Your                                                           
CD         Could                                                          
Q          Question mark                                                  
MTG        Meeting                                                        
R          Are                                                            
NBR        Number (Also NU)                                               
OPR        Operator                                                       
CUL        See you later                                                  
SHD        Should                                                         
TMW        Tomorrow                                                       
______________________________________                                    
 
    
     
                       APPENDIX D                                                  
______________________________________                                    
TDD MAIL OPTIONS                                                          
______________________________________                                    
Dial TDD/ in system - when system answers, Press 9.                       
The first thing TDD Mail will tell you is how many                        
new and old message are in your mailbox.                                  
Remember, to use the system successfully, carefully                       
read menus, and wait for the GA (Go Ahead)                                
You will then be prompted to select one of the                            
following Options. Make your selection by pressing                        
the appropriate key on your touch tone phone.                             
1        Print new messages                                               
2        Print old messages.                                              
3        Print discarded messages.                                        
4        Personal Options.                                                
5        Leave a message for another user.                                
9        Exit TDD Mail. Terminate call.                                   
0        Reprint this menu.                                               
PRINTING                                                                  
To print old, new or discarded messages, simply                           
select the appropriate option from the TDD Mail                           
Option Menu.                                                              
The system will begin printing your messages, one at                      
a time, in the order they arrive in your mailbox.                         
For messages sent today, only the time of the message                     
will be printed. If the message was sent earlier,                         
both the date and the time will be printed.                               
You may select any of the following options while the                     
message is playing or at its completion:                                  
1        Reprint current message                                          
7        Leave a message for another user on                              
         the system.                                                      
9        Return to TDD Mail Options                                       
#        To save the message and continue.                                
*        To discard the message and continue.                             
PERSONAL OPTIONS                                                          
When you access your mailbox, selection option 4 from                     
the TDD Mail Options menu:                                                
1        Print new messages.                                              
4        Personal Options.                                                
5        Leave a message for another user.                                
         Follow instructions.                                             
9        Exit TDD Mail. Terminate call.                                   
0        Repeat this Menu.                                                
You will see the choices for reviewing and changing                       
your personal options.                                                    
1        Review or change your current office                             
         status.                                                          
2        Review or change your current                                    
         greeting.                                                        
3        Review or change your current printed                            
         name.                                                            
4        Change your extension.                                           
5        Change your password.                                            
9        Return to TDD Mail options.                                      
Office status:                                                            
1        To review.                                                       
2        To change.                                                       
9        To return to TDD Mail options.                                   
 After you have entered a change, you will be prompted                    
to press:                                                                 
1        To save.                                                         
2        To rerecord.                                                     
9        Exit without saving.                                             
OFFICE STATUS                                                             
TDD Mail offers three choices for office status:                          
0        In.                                                              
1        Out.                                                             
2        Transfer to TDD Mail.                                            
If you select IN, the Automated Attendant will                            
transfer incoming calls to your office. If there is                       
no answer, the caller will be prompted to leave a TDD                     
Mail message.                                                             
If you select OUT, the Automated Attendant will tell                      
the caller you are not in and prompt them to leave a                      
message.                                                                  
If you select TRANSFER to TDD Mail, callers will read                     
your recorded greeting and then be prompted to leave                      
a message.                                                                
GREETING                                                                  
This is your personal greeting that will print for                        
outside callers before they leave a message for you.                      
You may type anything you like. You may mention a                         
time that you will be in or another number where you                      
can be reached.                                                           
You will type the announcement you want read.                             
Remember to end with the # sign. (Pound Sign)                             
PRINTED NAME                                                              
This is the typed name that is printed for callers                        
when they enter your extension.                                           
You will type the name you want read. Remember to                         
end with the # sign.                                                      
EXTENSION                                                                 
The Automated Attendant will use this extension to                        
transfer calls. TDD Mail will use the extension to                        
provide the message waiting light notification at                         
your office, if your phone system supports this                           
feature.                                                                  
PASSWORD                                                                  
You may change your TDD mailbox password. Follow                          
menu.                                                                     
PERSONAL LISTS                                                            
You may create up to ten personal lists, numbered 010                     
to 019, for groups you send messages to on a regular                      
basis. For example, to send to all faculty, you                           
would create a list containing each of their names                        
and then simply use the list number when sending                          
messages.                                                                 
To create a list, select option 7 from the Personal                       
Options menu then enter the number of the list you                        
wish to create or change. Next you will be prompted                       
to press:                                                                 
1        To add a name to a list.                                         
2        To delete a name from a list.                                    
Enter the user code (first three letters of the last                      
name) for the first person you want on the list.                          
Once you have uniquely identified that individual and                     
confirmed that he is the one you want on the list,                        
you will be able to add a second name. Continue                           
until you have added all the names you want.                              
To delete one or more names, follow the same steps.                       
To use the list when sending a message, simply use                        
the list number in place of a personal user code.                         
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