Patent Publication Number: US-2021195041-A1

Title: Image forming apparatus and information transmission method

Description:
CROSS-REFERENCE TO RELATED APPLICATION 
     This application is based upon and claims the benefit of priority from Japanese Patent Application No. 2019-231032, filed Dec. 23, 2019, the entire contents of which are incorporated herein by reference. 
     FIELD 
     Embodiments described herein relate generally to an image forming apparatus and an information transmission method. 
     BACKGROUND 
     A complaint or request regarding the use of an image forming apparatus is received when a user calls a department such as a contact center. However, in such a method, it may take time to make a call, or a long waiting time may be required before a connection to an operator is made. For that reason, in some cases, the user spares such time and effort, or the user has a complaint or a request regarding the apparatus, but does not communicate the complaint or the request to a manufacturer while enduring the complaint or request. As a method for solving such a problem, an image forming apparatus capable of inputting a user complaint or request as voice data is developed. 
    
    
     
       DESCRIPTION OF THE DRAWINGS 
         FIG. 1  is a diagram illustrating an image forming apparatus according to some embodiments; 
         FIG. 2  is an external view illustrating a configuration example of the image forming apparatus according to some embodiments; 
         FIG. 3  is a diagram illustrating an example of a hardware configuration of the image forming apparatus according to some embodiments; 
         FIG. 4  is a diagram illustrating a configuration of a voice input unit, a display, and a control panel according to some embodiments; 
         FIG. 5  is a flowchart illustrating a first example of a process in which a controller transmits voice data and related data to a support center in the image forming apparatus according to some embodiments; 
         FIG. 6  is a flowchart illustrating a second example of the process in which the controller transmits the voice data and the related data to the support center in the image forming apparatus according to some embodiments; 
         FIG. 7  is a flowchart illustrating a third example of the process in which the controller transmits voice data and the related data to the support center in the image forming apparatus according to some embodiments; 
         FIG. 8  is a flowchart illustrating a fourth example of the process in which the controller transmits the voice data and the related data to the support center in the image forming apparatus according to some embodiments; 
         FIG. 9  is a diagram illustrating a configuration example of an image forming apparatus according to some embodiments; and 
         FIG. 10  is a flowchart illustrating an example of a process in which a controller transmits voice data and related data to a support center in the image forming apparatus in some embodiments. 
     
    
    
     DETAILED DESCRIPTION 
     According to some image forming apparatuses, a user can easily communicate a request or a complaint while using the apparatus to the manufacturer&#39;s side. However, although it is possible to promptly receive the user complaint or request, it is not always possible to obtain information necessary for coping with the complaint or request. For that reason, it takes time to investigate and analyze the received complaint or request and it is not possible to respond promptly, in some cases. 
     Embodiments herein provide an image forming apparatus and an information transmission method capable of linking information for promptly responding to a user request or complaint regarding the use of the apparatus. 
     In general, according to some embodiments, there is provided an image forming apparatus including a voice input unit (e.g., a voice receiver), a recording unit (e.g., a recorder), and a control unit (e.g., a controller). The voice input unit is configured to receive a voice around its own apparatus as an input and output a voice signal indicating the voice. The recording unit is configured to record the voice signal output during a predetermined first period as voice data. The control unit is configured to acquire related data acquired in a second period determined according to the first period and transmit the related data and the voice data to another apparatus. 
     Hereinafter, an image forming apparatus and an information transmission method according to a first embodiment will be described with reference to the accompanying drawings. 
     First Embodiment 
       FIG. 1  is a diagram illustrating an example of an image forming apparatus  1  according to the first embodiment. Specifically,  FIG. 1  illustrates a support system  100  including one or more image forming apparatuses  1  and a support center  2  as an example. The support system  100  illustrated in  FIG. 1  includes image forming apparatuses  1 - 1  to  1 - m  (m is an integer of 1 or more) as one or more image forming apparatuses  1 . For example, the image forming apparatus  1  may be a multi-function peripheral (MFP). The support system  100  is a system that links a user complaint and request regarding the image forming apparatus  1  to the support center  2 . The image forming apparatus  1  is communicably connected to the support center  2  via a network N. The image forming apparatus  1  has a function of inputting a user complaint or request as voice data, and a function of transmitting the input voice data to the support center  2 . The support center  2  is a system that receives a user inquiry about the image forming apparatus  1 , and is a system operated by a manufacturer of the image forming apparatus  1 . The support center  2  performs a necessary investigation on the received inquiry, and links information such as an investigation result and a response method to the user as necessary. By configuring the image forming apparatus  1  as a part of such a support system  100 , a user can easily communicate a complaint or a request regarding the image forming apparatus  1  to the manufacturer&#39;s side. 
       FIG. 2  and  FIG. 3  are diagrams illustrating example configurations of the image forming apparatus  1  according to the first embodiment.  FIG. 2  illustrates an example appearance of the image forming apparatus  1 , and  FIG. 3  illustrates an example hardware configuration diagram of the image forming apparatus  1 . The image forming apparatus  1  forms an image on a sheet using a developer such as a toner or ink. When the developer is a toner, the developer is fixed on the sheet by heating. When the developer is ink, the developer is dropped on the sheet to form an image on the sheet. The sheet is, for example, paper or label paper. The sheet may be any matter as long as the image forming apparatus  1  can form an image on the sheet&#39;s surface. The toner may be a decolorable toner that is decolorable at a predetermined temperature. 
     Specifically, the image forming apparatus  1  includes a processor  101 , a memory  102 , and a storing unit  103  connected by a bus  10 . For example, the processor  101  is a central processing unit (CPU). The memory  102  functions as a main storage device, and is configured using a semiconductor storage device such as a dynamic random access memory (DRAM) or a static random access memory (SRAM). The storing unit  103  functions as an auxiliary storage device, and is configured using a magnetic storage device such as a hard disk drive (HDD) or a semiconductor storage device such as a solid state drive (SSD). 
     The image forming apparatus  1  reads a program recorded in the storing unit  103  into the memory  102 , and executes the read program by the processor  101 . This program is executed, thereby allowing the processor  101  and the memory  102  to function as a control unit  160  (e.g., a controller) that controls an operation of the image forming apparatus  1 . The image forming apparatus  1  includes the controller  160 , thereby functioning as an apparatus including a communication unit  104 , a voice input unit  105 , an image reading unit  110 , a display  120 , a control panel  130 , and an image forming unit  140 . 
     All or a part of functional units included in the image forming apparatus  1  may be implemented using hardware such as an application specific integrated circuit (ASIC), a programmable logic device (PLD), or a field programmable gate array (FPGA). The program may be recorded on a computer-readable recording medium in addition to the storing unit  103 . The computer-readable recording medium is a portable medium such as a flexible disk, a magneto-optical disk, a ROM, and a CD-ROM. The program may be transmitted via a telecommunication line. 
     The communication unit  104  is configured using a communication interface. The communication unit  104  communicates with another apparatus (for example, an information terminal such as a personal computer) via a network N such as LAN. For example, the communication unit  104  communicates information such as print data and scanner data with a user terminal. The print data includes image information to be subjected to image formation. The scanner data is image information read by the image reading unit  110 . 
     The voice input unit  105  is configured using a voice input device (e.g., an audio receiver/voice receiver) such as a microphone, which obtains first voice data of a voice when a speaker is within a vicinity of the image forming apparatus. The voice input unit  105  outputs second voice data indicating the input voice to the controller  160 . The voice data is transmitted to the support center  2  via the communication unit  104 . The voice data may be recorded in the storing unit  103  by a sound recorder. 
     The image reading unit  110  is, for example, a scanner. The image reading unit  110  reads image information to be read as lightness and darkness of light. The image reading unit  110  records the read image information. The recorded image information may be stored in the storing unit  103  of the image forming apparatus  1 , or may be transmitted to another information processing apparatus via the communication unit  104 . The recorded image information may be image-formed on a sheet by the image forming unit  140 . 
     The display  120  is an image display device such as a liquid crystal display or an organic electroluminescence (EL) display. The display  120  displays various types of information relating to the image forming apparatus  1 . 
     The control panel  130  includes a plurality of buttons. The control panel  130  receives a user operation. The control panel  130  outputs a signal corresponding to the operation performed by the user to the controller  160 . The display  120  and the control panel  130  may be configured as an integrated touch panel. 
     The image forming unit  140  forms an image on the sheet based on image information generated by the image reading unit  110  or received image information. The image forming unit  140  includes, for example, a developing device, a transfer device, and a fixing device. A sheet conveyance path is formed in the image forming unit  140 . The sheet to be processed is conveyed by rollers provided in a transport path. An image is formed on the sheet in the course of conveyance. 
     The image forming unit  140  forms an image by the following process, for example. The developing device of the image forming unit  140  forms an electrostatic latent image on a photoreceptor drum based on the image information. The developing device of the image forming unit  140  forms a visible image by adhering developer to the electrostatic latent image. 
     The transfer device of the image forming unit  140  transfers the visible image onto the sheet. The fixing device of the image forming unit  140  fixes the visible image on the sheet by heating and pressing the sheet. The sheet on which an image is formed may be a sheet stored in a sheet storage unit  150  or a manually inserted sheet. The sheet storage unit  150  stores the sheet used for image formation in the image forming unit  140 . 
     The controller  160  controls an operation of each device provided in the image forming apparatus  1 . For example, upon receiving an instruction to form an image from a user terminal, the controller  160  may control its own apparatus to form an image corresponding to the received instruction on a sheet. For example, upon receiving an image reading instruction from the user terminal, the controller  160  may control its own apparatus to transmit data of the image read by the image reading unit  110  to the user terminal that is a transmission source of the instruction. 
     In the image forming apparatus  1  of the embodiment, the controller  160  has a function of transmitting input voice data to the support center  2  according to a voice input operation by the user. Specifically, the controller  160  transmits the voice data of the user to support center  2  according to a specific operation input to the control panel  130 . For that reason, in the image forming apparatus  1  of the embodiment, the control panel  130  includes an input interface for inputting the specific operation (hereinafter, referred to as a “specific operation interface”) described above. For example, the control panel  130  includes a request button illustrated in  FIG. 4  as an example of the specific operation interface, where the request button (which may be a switch, as discussed below) serves as an aspect of an input interface. 
       FIG. 4  is a diagram illustrating a configuration example of the voice input unit  105 , the display  120 , and the control panel  130 . For example, on the display  120 , various operation menus for using the image forming apparatus  1  are displayed. Further, the control panel  130  is provided with various buttons B 1  to B 8  for the user to input operations such as selection and execution on the operation menu. In this case, the controller  160  detects the presence or absence of an operation on each button based on the output signal of the control panel  130 , and identifies an operation performed on the operation menu based on an input state of each button. The controller  160  causes each function unit to perform an operation corresponding to the identified input operation, so that various functions of the image forming apparatus  1  are implemented. 
     Furthermore, the control panel  130  is provided with a request button B 10  for a user to notify the support center  2  of a request or complaint regarding the image forming apparatus  1  by a voice message. In this case, the controller  160  detects the presence or absence of an operation on the request button B 10  based on an output signal of the control panel  130 , and acquires voice data to be transmitted to the support center  2  based on an input state of the request button B 10 . By providing the image forming apparatus  1  with such a configuration, the user can communicate the request or complaint regarding the image forming apparatus  1  to a manufacturer&#39;s side without calling a support department. 
     Furthermore, the controller  160  has a function of transmitting related data and voice data. The related data is data stored in the image forming apparatus  1 , and is data acquired at a timing corresponding to the input timing of the voice data. The related data may be any data as long as the data contributes to coping with the notified user request or complaint on the manufacturer&#39;s side. For example, the related data may include various types of log information stored in the image forming apparatus  1 , or may include information indicating an input operation performed by the user. By transmitting such related data and voice data to the support center  2 , on the manufacturer&#39;s side, it is possible to more promptly address the user request or complaint. 
       FIG. 5  is a flowchart illustrating a first example of a process in which the controller  160  transmits the voice data and the related data to the support center  2  in the image forming apparatus  1  according to the first embodiment. First, the controller  160  determines whether or not an input of an operation of depressing the request button is detected (ACT  101 ). When it is determined that the input of the operation is not detected (NO in ACT  101 ), the controller  160  repeatedly executes ACT  101  until the input of the operation is detected. 
     On the other hand, when it is determined that the input of the operation is detected (YES in ACT  101 ), the controller  160  starts recording the voice input by the voice input unit  105  (ACT  102 ). Specifically, the controller  160  starts recording the voice data in the storing unit  103  at this timing. 
     Subsequently, the controller  160  determines whether or not the request button is in a depressed state (ACT  103 ). When it is determined that the request button is in the depressed state (YES in ACT  103 ), the controller  160  repeatedly executes ACT  103  until the request button is no longer depressed. 
     On the other hand, when it is determined that the request button is not in the depressed state (NO in ACT  103 ), the controller  160  ends the recording started in ACT  102  (ACT  104 ). Specifically, at this timing, the controller  160  ends the recording of the voice data in storing unit  103 . 
     This operation allows the voice data input to be recorded while the request button is depressed in the storing unit  103 . According to such a recording method, the user can easily communicate a request or complaint regarding the image forming apparatus  1  to the support center  2  at any time by depressing the request button. According to such a recording method, when the user does not depress the request button voice data input is not recorded. For that reason, it is possible to suppress the size of the voice data transmitted to the support center  2  such that the voice data does not become excessively large. 
     Such a recording method is an example, and the start or end of a recording period may be determined by another method. For example, the controller  160  may be configured to determine the start timing and the end timing of recording by depressing the request button once (not keeping the request button depressed) at each timing. Further, a request button for inputting the start timing of recording and a request button for inputting the end timing of recording may be separately provided. 
     Instead of the request button described above, in some embodiments, another specific operation interface may be provided. For example, the request button may be configured as a switch that switches between ON and OFF. In this case, the timing at which the request button is switched to ON may be determined as the start timing of recording, and the timing at which the request button is switched to OFF may be determined as the end timing of recording. 
     Subsequently, the controller  160  acquires the related data (ACT  105 ). As described above, the related data is data acquired at a timing corresponding to the input timing of the voice data. For that reason, it is assumed that the controller  160  records the timing at which the recording is started in ACT  102  and the timing at which the recording is ended in ACT  104 . Here, the controller  160  may acquire, as related data, data acquired at any timing (hereinafter, referred to as “related timing”) determined according to the start timing or the end timing of recording. For example, the controller  160  may acquire data acquired during the recording of voice data as the related data. Further, for example, the controller  160  may acquire data acquired in a predetermined period including the recording period as the related data. 
     The controller  160  may acquire the related data by extracting data at the related timing from information that is continuously acquired. The controller  160  may acquire, as the related data, information whose acquisition is started by a predetermined operation. For example, in this case, the controller  160  may start acquisition of the related data at the start timing of recording, and end acquisition of the related data at a timing determined according to the end timing of recording. The controller  160  transmits the acquired voice data and related data to the support center  2  (ACT  106 ). The controller  160  stores the transmitted voice data and related data in the storing unit  103  in association with the data transmission timing, the recording timing, the related timing, and the like (ACT  107 ). 
       FIG. 6  is a flowchart illustrating a second example of the process in which the controller  160  transmits the voice data and the related data to the support center  2  in the image forming apparatus  1  according to the first embodiment. In  FIG. 6 , the same processes as those in the first flowchart are denoted by the same reference numerals as those in  FIG. 5 , and the description of the same processes will be omitted. 
     The second flowchart is different from the first flowchart in that the controller  160  acquires a screen shot of a screen displayed on the display  120  at the start of recording (ACT  201 ). The second flowchart is different from the first flowchart in that the controller  160  transmits the screen shot acquired at the start of recording to the support center  2  as a part of the related data (ACT  106   a ). 
     As described above, by transmitting the screen shot at the start of recording as the related data, on the manufacturer&#39;s side, it becomes possible to consider a more accurate response to the received request or complaint. For example, the timing at which the user intends to communicate a request or a complaint is highly likely to be the timing at which some malfunction occurs during the operation of the image forming apparatus  1  by the user. At that timing, an occurrence situation of the malfunction may be displayed on the display  120 , and such a situation may not always be grasped from the log information. For that reason, the screen shot indicating the latest operation situation of the user is transmitted as the related data, so that the occurrence situation of the malfunction can be analyzed on the manufacturer&#39;s side. In this case, the screen shot does not necessarily need to be acquired at the timing at which the recording is started, and may be acquired at any related timing. 
       FIG. 7  is a flowchart illustrating a third example of the process in which the controller  160  transmits the voice data and the related data to the support center  2  in the image forming apparatus  1  according to the first embodiment. In  FIG. 7 , the same processes as those in the first or second flowchart are denoted by the same reference numerals as those in  FIG. 5  or  FIG. 6 , and the description of the same processes will be omitted. 
     The third flowchart is different from the first or second flowchart in that the controller  160  performs voice recognition of the acquired recorded data (ACT  301 ). Specifically, the controller  160  converts the voice data into text data indicating the content of the voice. Any voice analysis technology may be used for this voice recognition. 
     The third flowchart is different from the second flowchart in that the controller  160  extracts a keyword for acquiring the related data from the converted text data (ACT  302 ). For example, the controller  160  extracts a keyword by determining whether or not a keyword assumed in advance is included in the text data. In this case, it is assumed that information indicating the keyword is stored in the storing unit  103  in advance. 
     The third flowchart is different from the first or second flowchart in that the related data is acquired based on the keyword extracted from the text data (ACT  105   a ). For example, the controller  160  identifies target data to be acquired as the related data based on correspondence information defined in advance, and acquires the related data for the identified target data. The correspondence information is information indicating a correspondence between the keyword and the target data. In this case, it is assumed that the correspondence information is stored in the storing unit  103  in advance. 
     As described above, since the target data of the related data is identified based on the keyword included in the input voice, it is possible to transmit only the information necessary for analyzing the received request or complaint. For that reason, the data size of the related data to be transmitted can be reduced, and a storage capacity of the storing unit  103  required for storing the related data can be reduced. 
     In this case, the text data converted from the voice data may be transmitted to the support center  2 , instead of the voice data, thereby reducing a data communication amount. The text data may be transmitted to the support center  2  as a part of the related data. 
       FIG. 8  is a flowchart illustrating a fourth example of the process in which the controller  160  transmits the voice data and the related data to the support center  2  in the image forming apparatus  1  according to the first embodiment. In  FIG. 8 , the same processes as those in the first flowchart are denoted by the same reference numerals as those in  FIG. 5 , and the description of the same processes will be omitted. 
     The fourth flowchart is different from the first flowchart in that the controller  160  causes the display  120  to display a menu screen for allowing the user to input a type (hereinafter referred to as a “type of request”) of a request or complaint to be transmitted to the manufacturer&#39;s side (ACT  401 ). The fourth flowchart is different from the first flowchart in that the controller  160  receives an input of a request type (ACT  402 ). 
     In this case, for example, the controller  160  causes the display  120  to display a list of request types defined in advance, and receives an input of an operation of selecting one of the request types. The selection of the request type may be performed at any related timing as long as the related data is not yet acquired. 
     The fourth flowchart is different from the first flowchart in that the related data is acquired based on the input request type (ACT  105   b ). For example, the controller  160  identifies target data to be acquired as the related data based on the correspondence information defined in advance, and acquires the related data for the identified target data. The correspondence information in this case is information indicating the correspondence between the request type and the target data. Also, in this case, the correspondence information is stored in the storing unit  103  in advance. 
     As described above, since the target data of the related data is identified based on the input request type, it is possible to transmit only the information necessary for analyzing the received request or complaint. For that reason, the data size of the related data to be transmitted can be reduced, and the storage capacity of the storing unit  103  required for storing the related data can be reduced. 
     According to the image forming apparatus  1  of the embodiment configured as described above, the voice data indicating the user request or complaint and the related data corresponding to the timing at which the voice data is acquired are transmitted to the support center  2 . With this configuration, on the manufacturer&#39;s side of the image forming apparatus  1 , it is possible to more promptly respond to the received request or complaint. 
     Modification Example 
     The controller  160  may be configured to hold the voice data or the related data stored in the storing unit  103  for a certain period of time, and delete the data after the certain period of time elapses. With such a configuration, it is possible to reacquire the voice data or related data acquired in the past for a certain period after the acquisition. According to such a configuration, it is possible to suppress exhaustion of an available capacity of the storing unit  103 . 
     The controller  160  may be configured to record a voice at all times. In this case, the controller  160  may be configured to transmit, to the support center  2 , the voice data at a timing corresponding to the timing (similar to the related timing) when the request button is depressed. According to such a configuration, since the voice data before the user depresses the request button can be transmitted, on the manufacturer&#39;s side, it is possible to check for voice data at a timing closer to the time of occurrence of the malfunction. For that reason, on the manufacturer&#39;s side, it is possible to analyze in more detail an event or cause that triggers the user to press the request button. 
     When the image forming apparatus  1  has a user authentication function, the controller  160  may be configured to start recording according to the timing at which the user logs in to the image forming apparatus  1 . In this case, the controller  160  may determine the related timing according to the timing at which the request button is depressed or the timing at which the user logs in to image forming apparatus  1 . 
     Second Embodiment 
       FIG. 9  is a diagram illustrating a configuration of an image forming apparatus  1   a  according to a second embodiment. The image forming apparatus  1   a  is different from the image forming apparatus  1  of the first embodiment in that a controller  160   a  is provided instead of the controller  160 . The image forming apparatus  1   a  is different from the image forming apparatus  1  of the first embodiment in that the image forming apparatus  1   a  further includes an imaging unit  106 . Other configurations of the image forming apparatus  1   a  are the same as those of the image forming apparatus  1  of the first embodiment. For that reason, in  FIG. 9 , the same functional units as those in the first embodiment are denoted by the same reference numerals as those in  FIG. 3 , and the description of the same functional units will be omitted. 
     The imaging unit  106  is configured using an imaging device (an imaging sensor) such as a camera. The imaging unit  106  is installed at a position and a posture that can image a face of the user who operates the image forming apparatus. The imaging unit  106  outputs image data acquired by imaging to the controller  160   a.    
     The controller  160   a  has a function of specifying the user who operates the image forming apparatus based on the image data acquired by the imaging unit  106 . The controller  160   a  differs from the controller  160  in the first embodiment in that the controller  160   a  transmits information (hereinafter, referred to as “user information”) on the specified user to the support center  2  as a part of the related data. 
       FIG. 10  is a flowchart illustrating an example of a process in which the controller  160   a  transmits the voice data and the related data to the support center  2  in the image forming apparatus  1   a  according to the second embodiment. In  FIG. 10 , the same processes as those in the first flowchart in the first embodiment are denoted by the same reference numerals as those in  FIG. 5 , and the description of the same processes will be omitted. Hereinafter, the flowchart illustrated in  FIG. 10  will be referred to as a fifth flowchart to distinguish the fifth flowchart from the first to fourth flowcharts in the first embodiment. 
     The fifth flowchart is different from the first flowchart in that the controller  160   a  performs a process of recognizing a human face from an image based on the image data acquired by the imaging unit  106  (ACT  501 ). Any technology of the related art may be used for the face recognition process. 
     In the fifth flowchart, the controller  160   a  performs a process of specifying a user based on an image (hereinafter, referred to as a “detected image”) of a region detected as a face by the face recognition process (ACT  502 ). For example, the controller  160   a  performs pattern matching between a face image (hereinafter, referred to as a “registered image”) of a user registered in advance and the detected image. Based on the result of the pattern matching, the controller  160   a  determines whether the user, whose image is captured in the detected image, is a user who is registered in advance. In general, the resolution and orientation of the imaged face often differ between the detected image and the registered image. For that reason, the pattern matching in this case may be performed using a feature amount that is strong against rotation, enlargement, or reduction of a subject. 
     The fifth flowchart further differs from the first flowchart in that the controller  160   a  acquires user information on the specified user (ACT  503 ). For example, the controller  160   a  acquires user information associated with the detected user from among the user information registered in advance. In this case, it is assumed that the storing unit  103  stores user information in advance for each user registered in its own apparatus. 
     The fifth flowchart further differs from the first flowchart in that the controller  160   a  transmits the user information of the specified user to the support center  2  as a part of the related data (ACT  106   c ). 
     According to the image forming apparatus  1   a  of the second embodiment configured as described above, the voice data indicating the user request or complaint and information on the user who inputs the voice data can be transmitted to the support center  2  as the related data. For example, by linking information such as the user ID, mail address, and telephone number of each user to the manufacturer&#39;s side as the user information, on the manufacturer&#39;s side, it is possible to promptly contact the user who depresses the request button. With this configuration, on the manufacturer&#39;s side, the reason for depressing the request button and the situation when the request button is depressed can be promptly extracted from the user. For that reason, on the manufacturer&#39;s side of the image forming apparatus  1   a , it is possible to more promptly respond to the received request or complaint. 
     When the image forming apparatus  1   a  according to the second embodiment has a login authentication function based on face authentication, processing of ACT  501  to ACT  503  may be implemented in linkage with the login authentication function. 
     The support center  2  in the embodiments described above is an example of a system that functions as a department of each manufacturer for receiving the user request or complaint. The support center  2  may be replaced with any other system or device as long as the support center  2  has a role of receiving the user request or complaint. 
     According to at least one of the embodiments described above, a voice input unit configured to receive a voice around its own apparatus as an input and output a voice signal indicating the voice, a recording unit configured to record the voice signal output during a predetermined first period as voice data, and a controller configured to acquire related data acquired in a second period determined according to the first period and transmit the related data and the voice data to another apparatus are included, thereby being capable of linking information for promptly responding to a user request or complaint regarding the use of the apparatus. 
     While certain embodiments have been described, these embodiments have been presented by way of example only, and are not intended to limit the scope of the inventions. Indeed, the novel embodiments described herein may be embodied in a variety of other forms. Furthermore, various omissions, substitutions and changes in the form of the embodiments described herein may be made without departing from the spirit of the inventions. The accompanying claims and their equivalents are intended to cover such forms or modifications as would fall within the scope and spirit of the inventions.