Patent Publication Number: US-6714536-B1

Title: Method and apparatus for cosocket telephony

Description:
BACKGROUND OF THE INVENTION 
     1. Field of the Invention 
     This invention relates generally to the integration of telephone and internet services and protocols. More particularly, the invention relates to a system whereby an internet co-socket may be associated with a standard telephone call. 
     2. Description of the Related Art 
     Call set-up technology used to establish telephone connections across the public switched telephone network (PSTN) is well known; several call set-up strategies for Internet telephony are emerging. Multimedia telephony is also emerging whereby various types of multimedia calls may be established to carry voice, video, and data. Multimedia calls are traditionally expensive and often consume large amounts of bandwidth, especially if real-time video is involved. Multimedia calls are also traditionally more complex to establish and often require technical support personnel to run specialized multimedia telephony equipment. One form of multimedia call which does not require extra telephone bandwidth is a voice-over-data modem link. Voice-over-data modems allow voice to be compressed and routed across a modem connection along with data. While being economical, these types of calls are still much more tedious to set up than an ordinary direct-dial telephone call. Simple multimedia call set-up strategies are provided on mixed-media packet networks such as those employing asynchronous transfer mode (ATM) and internet protocol (IP) technologies. Methods and apparatus are still needed to provide simple and economical forms of multimedia telephony which allow users to transparently set up multimedia calls involving both the public switched telephone network (PSTN) and mixed-media packet switched networks. 
     Computer telephony integration (CTI) is also a well known and rapidly advancing technology. Examples of CTI systems include interactive voice response (IVR) call centers whereby callers call in on a phone line and respond to digitized voice menu prompts with dual tone multifrequency (DTMF) signals (i.e., “touch tones”). The call center&#39;s IVR computer decodes the touch tone values and either provides information or routes a call accordingly. Some call centers use speech recognition in lieu of, or in addition to, touch tones. In many systems a caller can be identified using call line identification (CLID) information which is commonly known as “Caller-ID.” CLID information may be derived from automatic number identification (ANI) information used to track billing in a central office switch. Signaling system number seven (SS7) links carry CLID and/or ANI information across a PSTN. SS7 call set-up information is carried on a common signaling channel separate from channels used to carry voice traffic. 
     The PSTN is the traditional telephone network made up of local-exchange carriers (LECs), competitive local exchange carriers (CLECs) and long distance inter-exchange carriers (IXCs). With the recent advent of internet telephony gateway servers, some PSTN calls may be partially carried over an internet to avoid tolls. For the purposes of the discussion herein, calls originating or terminating in the PSTN but partially routing over an internet via a gateway server are still considered to be PSTN calls. It is recognized that certain elements of the PSTN network may adopt packet switched techniques similar to an internet. For the purposes of the discussion herein, calls which represent plain old telephone service (POTS) and integrated services digital network (ISDN) but are carried across a packet switched IXC or LEC are also considered PSTN calls. For the purpose of brevity, a campus call which uses POTS or ISDN over standard telephone wiring and is switched by a PBX is considered a PSTN call. A call which originates using a packet switched protocol such as H.323 or other form of native multimedia packetized call is not considered to be a PSTN call. 
     In the present disclosure, a distinction is made between “an internet” and “the Internet”. The term “internet” (lower case) is meant to apply broadly to any type of mixed media packet switched network. For example, an internet may be a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), an enterprise network or a modernized public network. In most present day situations, networks of different types are joined by what is properly termed an internet. Hence an internet is a network of two or more networks joined together, normally by a bridge, router, or switch. Within the present disclosure, an “internet” refers to a network which may be joined to another network using a properly selected bridge, router, or switch. A network which is in fact isolated, for the purposes of the discussion herein, may also be defined as an internet. Conversely, the term “Internet” (upper case) refers to the ubiquitous world wide web (WWW). In most cases, a given internet is connected to and hence is a part of the Internet. Some other types of internets which may not be connected to the Internet include, for example, various enterprise WANs and some cable television (CATV) networks. Hence, “the Internet” is but one example of “an internet”, and thus all uses of the word “internet” herein shall apply directly to, but are not limited to, “the Internet.” 
     There are a wide variety of known CTI systems. One system is called “screen pop.” Screen pop systems recognize incoming phone numbers using CLID type information and display a screen containing information about the caller to an agent. For example, screen pop may provide an agent with a screen of information including the caller&#39;s name, personal data, buying habits, and needs. The CLID information may also be used by CTI switching apparatus to route an incoming call to an appropriate agent based on the caller&#39;s profile. These features enhance customer satisfaction and eliminate the need to ask the caller for information which may already be in an available database. Another CTI system is called screen transfer. When a call needs to be transferred from a first agent to a second agent, the CTI information screens and data associated with the call may be transferred to the second agent. Another form of CTI involves outbound dialing. An outbound dialer is a computer telephony device which dials telephone numbers to initiate telephone calls. 
     In call center applications, a caller navigates the IVR menu system to select an area of interest so the call can be routed to an appropriate agent. Calls to call center oriented IVRs often require the caller to wait in a waiting queue until an agent becomes available to accept the call. In most cases the caller may wait several minutes before an agent becomes available. In more extreme cases the caller may need to wait as many as fifteen minutes, for example. An average call to an IVR call center typically involves too long of a wait in a queue. Beside offering poor customer service, long waiting queues cost companies with IVR call centers significant amounts of money. If a company has a 1-800/888 number, the company will often pay on the order of twenty cents per minute for the caller to wait in the queue. Also, the longer the queue, the more active calls the call center will need to support at a given time. This means the call center must purchase more local loop telephone lines each month from the LEC. For example, a relatively small call center with ten to twenty operators may require the equivalent of 200 or more phone lines to be able to accommodate peak traffic loads without returning busy signals. Aggregated over the United states, millions of dollars per day are spent by call centers to pay for the toll charges of callers navigating IVR systems and waiting in queues. Millions of more dollars are spent each month on the local lines needed to accommodate these callers waiting in the queues. 
     Another related problem is faced by organizations not having 1-800/888 numbers. If a caller makes an out-of-pocket toll call and has to wait in a queue more than a few minutes, the caller will often terminate the call. Hence the recipient organization will lose the benefit of the call, which in the commercial context may equate to significant lost revenue. 
     Several prior art solutions have been proposed to deal with the foregoing problems. One such system is known as “call-back.” Here a caller calls the call center, navigates an IVR menu system, and is offered the option to hang up so the IVR system can call back in an estimated number of minutes. The caller is entered into a call queue and the connection is dropped. When the caller&#39;s time arrives, the system will call the caller back, thus saving the expense of leaving the line busy while waiting in the queue. This solution is attractive because the caller can be freed to do other tasks while waiting for the call-back. This increases customer satisfaction while at the same time the company handling the call saves money on telephone line and toll charges. One difficulty implicit in this approach is customer trust. Many call centers use variants of this approach where the caller is not called back in a timely fashion, often not even in the same day. Hence callers are often untrusting of the system and reluctant to hang up. Accordingly, such systems typically enjoy only limited use. 
     Another approach to solving the telephone queue problem is through the use an Internet call center such as the Internet Call Center recently announced by Lucent Technologies Inc. of Murray Hill, N.J. In this approach a customer does not make a phone call but accesses a company&#39;s call center through the Internet. A standard web browser is used to access the Internet call center by either keying in a URL, finding Internet call center using a search engine, or clicking on a browser bookmark which references the Internet call center. In the Lucent system, an IVR system is replaced by a set of Internet browser-related dialog forms. Hence the user accesses the call center via the Internet, navigates a set of menus, and then, if needed, clicks on a button displayed in the browser with a mouse which requests an agent to call back through the Internet using Internet telephony voice packetization methods. In this way, the user is called back through the Internet and is able to talk to an agent using a multimedia PC. All of the CTI related features such as screen pop and screen transfer are available just as though the user had entered the system using a regular telephone. This system has the advantage that no telephone charges are incurred, all data and voice traffic occurs through the Internet, saving a significant amount of money for the company operating the Internet Call Center. In addition, the Internet Call center is compatible with a normal 1-800/888 call center, so agents may interact with callers entering the system through the normal phone lines or via the Internet. In either case, the same types of screen pop and screen transfer technologies may be used. A disadvantage with using this system relates to user access. An Internet call center is designed primarily to attract web users. Many users may find it difficult or tedious to find a given web site. Users may desire to call a company over the telephone network as is common practice rather than search for a web site. Hence an innovative way is needed to obtain the benefits of an Internet call center technology while providing a simple telephone access technique. 
     Another known technology is called “web call-back.” This is a newer version of normal PSTN call-back as discussed above. In this technology, a user navigates the Internet to reach a destination web call center. The user manipulates Internet screens using a web browser instead of a set of IVR menus, similarly to the Lucent system previously described. In web call-back, when the user selects a button, he/she will receive a call back via the PSTN from a call center associated with the Internet site. Since the call-back is placed over the PSTN, the resulting connection maintains quality and a greater degree of security. Some web call-back systems display a timer on a client web browser indicative of when the PSTN telephone call-back may be expected. Other systems are not time oriented, and may require the user to wait several days before being called back. One problem with this technique is that the user must be able to locate the associated web site. Often a user will know a 1-800/888 number and will find it convenient to call such a number instead of navigating the Internet. In situations involving local entities such as restaurants and movie theaters, the associated phone number may be known while it is less clear how to find the entity on the web. This problem is most pronounced because smaller local entities do not generally have easily identified domain names and addresses. Another problem with current web call-back systems is that the timer only provides knowledge of when a call will arrive. It does not give the user the ability to interact with the scheduling of the return call which may be advantageous as will be described with respect to an aspect of the invention described herein below. Hence while web call-back has definite merits, it still has shortcomings and limitations which need to be overcome. 
     Additional services are emerging which provide “web dial tone” to H.323 IP telephone users. Note “IP” stands for “internet protocol,” and H.323 represents a packetized IP telephony protocol whereby voice and video telephone calls may be transmitted and received over an internet such as the Internet. Callers may initiate H.323 phone calls by dialing a web based telephone number. H.323 call centers may respond by providing video of a live agent. Also, a form of screen pop known as “data conferencing” may also be employed. Here the agent can see screens synchronized with a user&#39;s web browser and can “push” webpages and the like to a caller&#39;s browser. Similarly, peer-to-peer data conferences may be established for multimedia communication between colleagues. A data conference is a real-time multimedia telephony session whereby two or more user&#39;s may share images, computer screens, documents and other similar information while also being able to talk and exchange video. While existing systems allow a PSTN caller to patch into a data conference, the PSTN caller is limited to voice. A system is therefore needed to allow PSTN callers to enjoy toll quality voice and to set up data conferencing services with a computer attached to an internet. 
     The Internet is rapidly evolving to provide new means of access. For example, so-called “Web-TV” is a technology whereby inexpensive Internet appliances may be installed and operated using the television (TV) set as a display monitor while a CATV network provides Internet service. In these systems, the cable system provides the link layer interface to the user, and hence home Web-TV users will have a telephone free to make and receive PSTN calls while the CATV network provides internet service. A link layer interface is a signaling protocol combined with a physical channel and is used to carry data between stations. Also, as asymmetric digital subscriber line (ADSL) and related DSL technologies become prevalent, users will be able to support regular phone calls and extra digital services on the same twisted pair telephone line. Thus DSL subscribers will also be able to leave a telephone line free while being connected to the internet. Office workers and growing numbers of home users already have access to both a telephone line and a separate internet connection. Thus many users will use the Internet for packet transfers and a telephone line for toll quality circuit switched voice traffic. As Internet bandwidth increases and delays decrease, better quality Internet telephony voice circuits will also become available. This will allow user&#39;s to both place internet telephony calls and access traditional internet services using a single internet connection. 
     In U.S. Pat. No. 5,724,412 (hereinafter “the &#39;412 patent”), a method and apparatus are disclosed which allows internet data to be appended to CLID packets. This patent discloses a message structure to allow callers to send a called party a message, to include a multimedia message via a CLID type packet. The invention disclosed in the &#39;412 patent relates primarily to allowing a called party to receive a CLID notification which permits the called party to contact the caller over the internet. The patent envisions sending a screen of information, an e-mail address, a uniform resource locator (URL) to a home page, an FTP site, or other information. The concept enables a form of mixed PSTN and internet messaging from the caller to the call recipient. However, the invention set forth in the &#39;412 patent does not provide a means to allow such information to be used 1) to save toll charges related to call centers and IVR systems; 2) to enable more efficient web call-back systems; or 3) to provide real-time multimedia phone calls. Hence a more capable approach is needed to send information via new forms of CLID packets which can address these problems. 
     Based on the foregoing, it would be desirable to have a system which integrates aspects of computer telephony with Internet services and Internet telephony. Such a system ideally would retain aspects of known CTI systems such as call-back and web call-back to reduce telephone toll charges while at the same time improving customer service. It would also be desirable if a caller could access a call center using a PSTN telephone number such as a 1-800/888 or a local number, and would be able to transfer a PSTN call to an internet session. 
     Similarly, it would be useful to allow a caller to call a PSTN telephone number and subsequently use an internet browser to perform those actions or selections currently performed using IVR. Such an integrated PSTN/internet capability would avoid the need for the caller to wait on hold on a telephone line while increasing customer satisfaction and reducing line charges and 1-800/888 related toll charges. 
     Another desirable feature lacking in prior art systems relates to allowing a caller and an agent to converse using a toll-quality voice connection. This type of arrangement permits business transactions to occur while also providing the ability to jointly view information provided by screen pop, screen transfer, database access, and related CTI features. Additionally, providing a caller waiting in a telephone queue the ability to perform other tasks (including making other telephone calls and waiting in multiple call queues simultaneously), would be of great utility 
     The foregoing concept of automatically setting up an internet session in response to a PSTN telephone call would also be useful to enable various forms of multimedia communication. A telephone connection is established between a caller and a callee through the PSTN or other form of telecommunications network in response to a call placed by the caller. It would be useful to automatically provide a shared-screen of information visible on computer screens to both the caller and the callee on both sides of the telephone connection. Such communication would also include the ability to converse and share information over an inventive link which enables full service data conferencing to become automatically associated with a PSTN telephone call. 
     It would further be desirable to support a voice-over-data type service without the need to make point-to-point modem calls, and provide the capability to support multimedia data conferencing services associated with PSTN calls. 
     SUMMARY OF THE INVENTION 
     The present invention satisfies the foregoing needs by providing systems and methods which allow PSTN telephone users to make use of a mixed-media packet switched internet to support a call. The present invention centers around the concept of a co-socket. A co-socket is established in support of a telephone connection. In a preferred embodiment, a caller dials a callee to establish a point-to-point telephone connection. This established telephone connection is used to carry a SYN segment which is a part of a SYN sequence to establish an internet socket connection in support of the call. When the caller calls the callee, the callee&#39;s computer preferably pops a screen of information directly on the caller&#39;s computer screen. Using Caller-ID, the callee can identify the caller and thus establish internet communication with the caller without picking up the telephone. Alternatively, the caller can pop a screen of information on the callee&#39;s computer screen. A call queue management method is presented which exploits an established co-socket. Apparatus is presented for smart phones and CTI servers which support co-socket telephony as defined herein. Methods for use of the smart telephone and CTI server apparatus are presented to set up co-sockets in support of telephone calls. Computer software structures are presented which allow the apparatus to practice the methods. Also, computer hardware structures are presented which are allow apparatus to run software to support co-socket telephony methods. Finally, apparatus is presented for internet and telephone network equipment to support aspects of co-socket telephony. The present invention includes various aspects which support co-socket telephony. These aspects are summarized immediately below. 
     A first aspect of the present invention involves a computer telephony server which supports co-socket telephony. The computer telephony server includes a first coupling operably connected to a telephone line so as to receive information indicative of at least one internet address associated with a caller on the telephone line. The server also includes a second coupling to a protocol stack. The protocol stack is operably connected to a link layer interface. The server also includes a computer device operably connected to the first and second couplings. The computer device is operative to route at least one data packet via the second coupling. The link layer interface is operably connected to an internet and the data packet is addressed so as to be routed to the at least one internet address in the internet. Another similar computer telephony server is also taught which is similar to the one discussed above but which includes a computer device which maintains a call queue. A related server method employing a database translation is provided as well. 
     In the description above the phrase “operably connected” implies a structural relationship but not necessarily a direct connection. For example, if two modules are operably coupled, they may be indirectly connected via one or more intermediary modules. Also, an “operable connection” may involve a relationship such as a connection between a CPU and a software module which runs on a CPU. It may also involve a software connection between software modules. The phrase “caller on the telephone line” refers to the caller who placed the call received on the telephone line. Moreover, a “module” is a computer device which may comprise hardware and/or software. A “computer module” is a functional block which is embodied as a logic circuit controlled by software or a hard-wired sequential logic. 
     A second aspect of the present invention involves a method of managing a call queue. The method is provided for use in a computer telephony server employing co-socket telephony. A first step of the method involves reading data from and writing data to a coupling to a protocol stack. The protocol stack is coupled to a link layer interface, and the link layer interface is coupled to an internet. A second step of the method involves accepting inputs from the protocol stack indicative of selections made by a remote user. A third step of the method involves transmitting a data value via the protocol stack indicative of when a response can be expected from the computer telephony server to the caller. A fourth step of the method involves maintaining a call queue, whereby information received via the protocol stack from the caller may be used to alter the priority of a caller within the call queue. A fifth step of the method involves dialing a telephone number to establish a telephone connection with the caller when the caller&#39;s priority in the queue has reached a specific value. 
     A third aspect of the present invention is a method of establishing a co-socket connection. This method is practiced by equipment which initiates a connection. Equipment which initiates a connection is said to be at the “requesting end” of the connection. In a client-server paradigm, the requesting end corresponds to the client. A first step of the method involves sending a data segment from a requesting end to a telephony interface. The data segment is transmitted from the telephony interface to a remote computer via a telephone connection to initiate the establishment of a co-socket. A second step involves communicating via the co-socket with the remote computer via a link layer interface different from the telephone connection. In this method, the remote computer may be a CTI server, a peer smart telephone, or any other computerized device capable of a call via a telecommunications network. While the aforementioned method is practiced on a requesting end of a connection, a similar method is disclosed for use on the server end of the same connection. Another similar method with a slightly varying scope is also presented for use on the server end of the connection. 
     Another aspect of the present invention involves a smart telephone. The smart telephone is analogous to the aforementioned CTI server apparatus, but involves a client or requesting end of the connection. The smart telephone practices the method for establishing a co-socket as discussed above. The smart telephone consists of a computer telephony interface which is operative to initiate a telephone connection. The smart telephone also has a dialer operative to dial a telephone number to initiate the establishment of the telephone connection. Additionally, the smart telephone has a module which initiates the establishment of a co-socket with a remote device by transmitting a data segment via the telephone connection. Subsequent communication using the co-socket is coupled via a link layer interface other than the telephone connection. Another version of a smart telephone is also presented which uses a database translation to determine a co-socket address of a caller. An application program for execution on the database version of the smart telephone is also presented. An internet database server used to provide co-socket addresses for use with the database version of the smart telephone is taught as well. 
     A fifth aspect of the present invention centers around a sockets-telephony API software library. The sockets-telephony API software library includes a co-socket connection establishment function. The co-socket connection establishment function involves a first software module coupled to a telephone connection. The first software module is operative to direct information to be transmitted and/or received via the telephone connection. The co-socket establishment function also includes a second software module coupled to the first software module and coupled to a co-socket data structure which is visible to the function. The second software module is operative to communicate with a remote computer by transmitting and/or receiving at least one data segment in a co-socket establishment sequence. The second software module causes the first software module to be run so the at least one data segment is routed via the telephone connection. Once the co-socket connection is established, subsequent communication proceeds between a process owning the co-socket data structure and a process located on the remote computer via a link layer interface other than the telephone connection. Also presented is an application program which calls the forgoing function. Also presented is an operating system including the foregoing function. In addition, a computer or smart telephone running the operating system with the foregoing function is disclosed. 
     A sixth aspect of the present invention involves a computer program. The program includes a coupling used to establish a PSTN telephone connection via a computer telephony interface API. The program also includes a coupling to a network via a network interface API. A software module operative to initiate a point-to-point PSTN telephone connection to a remote station using the computer telephony API is included in the program. The computer program also has a software module operative to send a SYN segment to the remote station via the point-to-point PSTN telephone connection using the computer telephony interface API to establish a co-socket. The program also has a software module operative to accept information from a local data buffer, perform application layer formatting of the data, and transmit the formatted application layer data to the remote station via the network interface API function call. 
     Another aspect of the present invention involves a method of sharing information with a remote computer for use in a computer operating system. A first step of the method involves intercepting information contained within an information stream transmitted from a first local process to a second local process. A second step of the method deals with making a copy of the information. A third step involves allowing the original information stream to reach the second local process. A fourth step involves passing at least some of the copied information to a protocol stack process which in turn forwards the information to the remote computer via a co-socket associated with a PSTN telephone call. 
     An eighth aspect of the present invention deals with apparatus coupled to a telephone switch. The apparatus employs a translation unit which receives ANI or CLID data and translates said information relating to a caller&#39;s client internet socket address. The apparatus also employs a module which places information relating to the caller&#39;s internet socket address into a data packet for transmission to a dialed telephone number. The internet socket address includes a port number to enable a callee to send a screen of information via an internet to be displayed on the caller&#39;s computer screen. A apparatus similar is also disclosed which evaluates dialed number information and ANI or CLID information and generates a packet sent via an internet to establish a co-socket in support of a call. A related method of processing telephone calls within a telephone network in support of co-socket telephony which may be practiced by the disclosed apparatus is also presented. 
    
    
     BRIEF DESCRIPTION OF THE FIGURES 
     The various novel features of the invention are illustrated in the figures listed below and described in the detailed description which follows. 
     FIG. 1 is a block diagram representing a CTI server and a smart telephone connected via a point-to-point PSTN connection and an internet socket connection according to the present invention. 
     FIG. 2 is a flow chart illustrating a CTI server web call-back processing method according to the present invention. 
     FIG. 3 is an exemplary information window display used to assist a user in managing multiple telephone queues. 
     FIG. 4 is a functional block diagram illustrating a point-to-point PSTN connection/co-socket architecture using a single DSL or multiplexed telephone line. 
     FIG. 5 is a flow chart illustrating a method of co-socket initiation utilized by a calling device according to the present invention. 
     FIG. 6 is a flow chart illustrating a complementary method of processing utilized by a called device to respond to and participate in the establishment of a co-socket in accordance with the method of FIG.  5 . 
     FIG. 7 is a block diagram illustrating an application programmer interface used to interface to a protocol stack having co-socket establishment capabilities. 
     FIG. 7 a  is a block diagram illustrating one embodiment of a software architecture for use on a smart telephone or computer according to the present invention. 
     FIG. 8 is a block diagram illustrating a filter program according to the present invention which is operative to intercept bytes within an information stream and transmit a copy of the intercepted bytes across a socket or co-socket. 
     FIG. 9 is a flow chart illustrating a method of sharing screen information with a remote computer using a filter module. 
     FIG. 10 is a block diagram of one embodiment of a central office switching apparatus according to the present invention, which is used to perform ANI to co-socket address database translations. 
     FIG. 11 is a flow chart illustrating a method of performing caller identification to co-socket address database translations. 
     FIG. 12 is a block diagram of an inter-exchange carrier network architecture used to perform ANI to co-socket address database translations according to the present invention. 
     FIG. 13 is a flow chart illustrating a method of initiating the establishment of a co-socket by a calling device using an internet database approach. 
     FIG. 14 is a flow chart illustrating a method of removing internet address data from PSTN data packets according to the present invention. 
    
    
     DETAILED DESCRIPTION OF THE INVENTION 
     Reference is now made to the drawings wherein like numerals refer to like parts throughout. 
     FIG. 1 illustrates a first embodiment of a communication configuration whereby a CTI server  100  and a smart telephone  115  are each coupled to a PSTN  105  and an internet  110 . A peer device  102  may be another device similar to the smart telephone  115 , and is also coupled to the PSTN  105  and the internet  110 . An optional database system  112  may also be coupled to the network configuration via the internet  110 . As will be discussed in connection with the embodiments illustrated by FIGS. 10-12, the database  112  may also be implemented by equipment within the PSTN  105 . The PSTN  105  may be coupled to the internet  110  via various types of connections  107  which may include a gateway connection to route long distance voice traffic across the internet  110 . 
     In a preferred embodiment, the database module is an internet server. The database module  112  includes a coupling to the internet  110 . This coupling is operative to receive a client request from the internet  110  including information relating to a telephone number associated with a potential callee. The database  112  associates the telephone number with an internet address. The database  112  includes a reply module connected to the coupling and is operative to return a data packet via the coupling to the internet  112  upon association of the request with the internet address. The data packet sent out by the database  112  is related to the internet address of the callee. Once this data packet is returned to the smart telephone  115 , the smart telephone  115  may initiate a co-socket with the callee instead of, or in addition to a telephone connection. Likewise, the CTI server  100  may read CLID data associated with an incoming call and send this information to the database  112  to find out an internet address related to the caller. This allows the CTI server  100  to pop a screen of information on the caller&#39;s screen in response to an incoming call. In an alternative embodiment, the CTI server and/or the smart telephone  115  may incorporate a local database to translate telephone numbers to internet socket addresses. 
     The CTI server  100  includes a main computer  120  which is coupled to a CTI interface  125 , an internet protocol stack  130 , a storage unit  135 , and an optional call center  140 . For example, the main computer  120  may be implemented with an Intel Pentium™ processor or a computer board such as a mother board built around an Intel Pentium™ processor. In this case the coupling to the storage area  135  may be implemented using a bus connection to a solid state memory. In most embodiments, the storage area  135  is implemented at least partially with a mass storage device such as a disk drive. In this case, the mass storage unit  135  is preferably coupled via a disk controller which is itself coupled to the main computer  120  via a standard type of bus interface such a peripheral component interconnect (PCI) bus. The storage unit  135  may be configured to support voice mail and other forms of multimedia message storage. The internet protocol stack  130  is typically implemented as software process on the main computer  120  and hence is coupled via a software connection such as an interprocess communications channel. 
     Application programs running on the main computer  120  typically access the internet protocol stack  130  using a function call to an API such as a WinSock API or a UNIX™ Sockets API. The CTI interface  125  is also usually implemented as one or more software processes which execute on the main computer  120 . An application program running on the main computer  120  is coupled to the CTI interface  125  via an interprocess communications link provided by an operating system running on the main computer  120 . In this case, the coupling is provided between an application program running the main computer  120  and the CTI interface  125  via a call to a CTI API. In general, an argument list to a function call typically coupled information from the main computer  120  to the CTI interface  125 . Call queue and IVR systems are ideally maintained by applications programs which run on the computer  120 . The call center  140  preferably consists of an automatic call distribution (ACD) system which routes incoming calls to one or more call processing agents. The main computer  120  is typically coupled to the call center  140  using a plurality of twisted pair cables, one pair for each agent station. In some embodiments truncking may be employed whereby a single twisted pair carries a plurality of calls to a remote call center and multiplexing and demultiplexing equipment is used to separate and combine the multiple calls on the single twisted pair. Some systems may couple the call center  140  to the main computer  120  using LAN technology. LAN technology for call distribution involves compressing and packetizing calls for shipment over a coaxial cable. An optional data link  145  couples the CTI interface  125  directly to the internet protocol stack  130 , which is of the type well known in the art. This direct data link  145  allows information at lower layers (network, link and physical layers) of the protocol stack  130  to communicate with the CTI interface  125 . This data link is typically embodied either as a parameter list involved in a function call or via an interprocess communication mechanism. 
     Couplings between all the modules in the CTI server may be implemented through the computer  120 . For example, these couplings may be implemented by auxiliary data paths, direct memory access transfers, or directly by the processor using move operations. The input/output structure of the internet protocol stack  130  preferably includes a first coupling to an application layer via an API accessed by an application program running on the computer  120 , and a link layer interface to a remote network device in the internet  110 . Common examples of link layer interfaces include modems which connect a home to an ISP, a PSTN voice telephone circuit established between two users, a CATV connection from a Web-TV client to a CATV based ISP, or a LAN connecting from a computer to a remote internet server. Each of the foregoing link layer interfaces (as well as other similar arrangements) may be used within the present invention. 
     Referring again to FIG. 1, the smart telephone  115  includes several subcomponents. The smart telephone is controlled by a processor  150  which can be any logic processor including for example an ASIC, an embedded microprocessor, or computer motherboard, each of which are well known in the art. For example, an Intel Pentium™ processor may be used in a smart telephone implemented as a personal computer. The Intel Pentium™ processor employs on-board functional units and an on-board cache to execute a version of the so-called Intel Instruction-Set. The Intel Pentium™ interfaces to an external system using a data bus, an address bus, and a control bus. Stand-alone smart phones which are not implemented as a part of a personal computer may be implemented with specialized microprocessors such as the ARM processor from Advanced RISC Machines Inc. The ARM processor employs a reduced instruction set computer (RISC) architecture and may be integrated on the same chip with special purpose circuitry to form a customized type of microcontroller. More standard types of microcontrollers such as the MC68HC16 by Motorola Inc. may be also be used to implement the processor  150  of the smart telephone. The MC68HC16 integrates a 16-bit MC68000 processor core by Motorola Inc. with a collection of peripheral devices on the same chip. The interface and design techniques for all of these types of processors are well known and are documented in the microprocessor literature and the documentation available from the aforementioned companies. Once programmed, the processor  150  may be viewed as being constructed of various computer modules which interact and perform their programmed functions. In an ASIC design, the processor  150  may be implemented as an interconnected combination of hardwired computer modules. 
     The processor  150  is coupled to a CTI interface  155  and to an internet protocol stack  160 . The CTI interface is also preferably coupled to a handset  158  which may alternatively be coupled directly to the processor  150 . The internet protocol stack  160  ideally has a structure similar to the protocol stack  130  as discussed in connection with the CTI server  100  above. An optional direct coupling  163  may be provided between the CTI interface  155  and the protocol stack  160 . The processor  150  is preferably also coupled to a storage unit  165  which includes memory and which may include mass storage implemented in technologies such as hard disk drives, solid state disk drives, or other means. The processor  150  is also coupled to an input/output terminal  170  which includes a graphics display capable of displaying windows and/or dialog boxes. The input/output terminal also preferably includes a keyboard and/or mouse to accept user inputs. In the present embodiment, the processor  150  is also be advantageously coupled to a one or more sensors  175 . Examples of sensors which may be coupled to the processor include a video camera, a digital camera, a scanner or other multimedia data collection means. In a second embodiment of the smart telephone of the present invention, the processor  150  is also coupled to a wireless link layer interface  180 . The wireless interface  180  may involve a wireless LAN and is preferably used to couple the smart telephone  115  to a remote unit  185 . The remote unit  185  provides mobility to the user by allowing him or her to leave the vicinity of the smart telephone but still be able to handle calls and manage program operation on the smart telephone. 
     The apparatus of FIG. 1 may operate in many different modes to support various methods and applications. Consider first a scenario whereby a caller using the smart telephone  115  wishes to call the call center  140  which is coupled via the CTI server  100 . In this case the smart telephone  100  is associated with the caller. Assume that the call center  140  is reachable via a PSTN 1-800/888 number. A caller preferably dials the 1-800/888 number using either a keypad associated with the handset  158  or an automatic CTI-controlled dialer which may be part of CTI interface  155 . In this case the phone number is found in a list or is entered using the I/O windows interface  170 . Whichever dialing method is selected, the dialed 1-800/888 number transmitted over a telephone line to a PSTN switch located in PSTN  105 , possibly via a PBX (not shown). At this point the PSTN may interact with the dialed number or the CTI interface may add extra data to the dialed number indicative of an internet socket address. For now, suppose no extra information is added, but the PSTN  105  routes a PSTN data packet to the CTI interface  125 . A PSTN data packet is defined as any data packet which routes over the PSTN. PSTN data packets are used for call set-up, communication systems management, and other purposes. PSTN data packets are most typically sent using SS7 or X.25 protocols. 
     When the PSTN data packet arrives at the CTI interface  125 , several actions may occur. For the present example, consider the case where the PSTN data packet includes only standard CLID information to identify the caller. In one embodiment of the present invention, the CTI interface  125  controls the line pick-up process to accept the call. At this point CTI interface  125  listens for a tone sequence. In this exemplary embodiment, the expected tone sequence contains a synchronize sequence numbers (SYN) segment used to set up an internet connection. SYN segments, and internet stream socket and datagram socket connection establishment procedures are well known in the prior art, and are discussed in full detail in “TCP/IP Illustrated Vol. 1-3,” by W. R. Stevens Addison-Wesely Publishing 1994, which is incorporated by reference herein in its entirety. A segment is generally defined in TCP as a timed packet. When a segment is transmitted, a timer starts, and when an acknowledgment is received, the timer stops. If the timer runs out, a new segment is transmitted. In the TCP packet header there is a flag called SYN. This flag is set during the exchange of segments used to establish a TCP connection. A TCP connection is also called a stream socket. The SYN packet exchange sequences used to set up a TCP connection are discussed in detail in Section 18.6 of Volume 1 of the aforementioned Stevens reference. SYN segments are embodied as UDP datagrams in the TCP protocol. Note that while TCP is chosen as the protocol for use with the present embodiment, other protocols and formats may be used with equal success. For example, a “co-socket” may be established using a session layer protocol which executes over a transport layer protocol. Standard sockets are transport layer connections. Co-sockets as defined within the scope of the present invention may be defined at any specified layer of any selected protocol stack without restriction. Hence at any point, a SYN segment may be replaced with a connection establishment packet for a given protocol. 
     Variations of the TCP connection establishment procedure may be desirable when carried out wholly or partially across a point-to-point PSTN telephone connection instead of an internet. Therefore, as used herein, a “SYN segment” is generally defined as any data which may be transmitted via various methods and formats as a part of any internet connection establishment process. In one generalized form, a SYN segment may simply constitute an internet address used to indicate an internet address and port number needed to begin a TCP/IP SYN segment exchange sequence. Also, as used herein, a point-to-point telephone connection is generally defined as any dialed telephone connection set up between two or more telephones. Furthermore, a point-to-point PSTN telephone call is defined as any telephone connection between users set up using a PSTN or PBX originating or terminating line. This connection may be established via a PBX between phones within an enterprise, and may also route partially across an internet. The point-to-point PSTN telephone call is not established as a PC-to-PC multimedia packetized telephone call using a format such as H.323. Such telephone calls already have full multimedia capabilities. 
     Referring again to the exemplary embodiment of FIG. 1, the CTI interface  125  answers the phone in response to a ring-signal and listens for a tone sequence. If the caller is using a smart telephone such as the smart telephone  115 , the smart telephone  115  is the requesting end of the connection so transmits a SYN packet over the established point-to-point telephone connection. If the phone goes unanswered, but CLID or related information is accepted by the called number, then a point-to-point connection is still established in response to the call, but the point-to-point connection may be termed a PSTN-datagram connection instead of a voice circuit. Again turning to the aforementioned example, the CTI interface receives and decodes a sequence of tones indicative of a SYN segment. In this example the SYN packet is transmitted from CTI interface  155  to CTI interface  125  and is used to set up a TCP/IP stream socket connection across the Internet. Hence in this example, internet  110  corresponds to the Internet. 
     Several methods may be used by the apparatus of FIG. 1 to establish an internet connection using a point-to-point telephone connection which has been established via the PSTN  105 . These methods are discussed in greater detail below in connection with FIGS. 5-7 and FIG.  11 . For present, assume that an entire TCP/IP stream socket connection establishment SYN sequence is exchanged between smart telephone  115  and the CTI server  100  using the CTI interface  155  and the CTI interface  125 . The CTI interface  125  is coupled to the protocol stack  130  via the computer  120  or the optional direct coupling  145 . Likewise, The CTI interface  155  is coupled to the protocol stack  160  via the processor  150  or the optional direct coupling  163 . Using the apparatus and method described thus far, in this example a TCP/IP stream socket is established via the CTI interfaces  125  and  155 . The connection is then passed across to the protocol stacks  130 ,  160  to enable internet data communication. The direct couplings  145  and  163  are provided to allow the protocol stack processes  130 ,  160  to directly interact using the CTI interfaces  125 ,  155  which communicate using the point-to-point telephone connection established across the PSTN  105  as a link layer. Once connection establishment data has been sent, the protocol stack may then switch its link layer interface from the point-to-point PSTN link to a link coupled to the internet  110 . Note a stream socket established in this manner is a co-socket as defined hereinabove. 
     As will be discussed in greater detail below, many variations of the above described method may be used to establish an internet co-socket. The above example illustrates one variation whereby the entire co-socket connection establishment sequence is carried out using the point to-point PSTN connection to supply the link layer interface. Subsequently, the link layer of the co-socket is switched a link layer interfaces coupled from the protocol stacks  120 ,  160  to the internet  110 . Another embodiment requires that only a first SYN segment be transmitted over the point-to-point telephone link with all subsequent SYN segments being transmitted on the link coupled to the internet  110 . As further discussed below, still other embodiments utilize an initial SYN segment which is encoded into a CLID packet and transmitted via a PSTN data packet such as an SS7 packet. The CLID information of the caller may be replaced by SYN data using a variety of methods as discussed herein in connection with FIGS. 5-7 and FIG.  11 . 
     Referring now to FIG. 2, a call processing method  200  employed by the CTI server  100  when called by a smart telephone client  115  via a point-to-point PSTN connection is disclosed. For purposes of illustration, consider the example wherein a caller is required to navigate a set of menus and wait in a queue to speak to an agent residing in the call center  140 . In a first step  205  the CTI server receives a SYN segment over the PSTN. This SYN segment may be transmitted using a CLID-like packet sent via SS7 before the server  100  answers the call, or the data packet may be transmitted over the point-to-point PSTN connection using a tone sequence once it is answered by the CTI server  100 . In exemplary embodiments where a non-smart phone initiates the point-to-point PSTN connection, the SYN segment may be transmitted by having the caller key in touch tones, press an automatic dialer button, or speak an internet address which is then converted using voice-to-text translation within the CTI server  100 . It can be appreciated that a broad variety of different combinations may be used in such applications without departing from the spirit of the invention. 
     Once the SYN segment data packet is received, an internet connection is established in a second step  210 . For example, suppose the internet connection is a TCP/IP stream socket set up using the co-socket techniques of the present invention. More details of how this step may be performed are provided in connection with FIGS. 5-7 and FIG.  11 . Once the internet connection is established per the second step  210 , control passes to a third step  215 . In this third step  215 , the call may be preferably dropped or rejected. This step  215  is optional and may be initiated, for example, only after receiving a caller consent input. If the internet socket is established per the second step  210  using a data packet received in the first step  205  within a SS7 CLID packet, then the call need never be answered, but may be rejected outright in the third step  215 . After or before the optional third step  215 , control is passed to a fourth step  220  which transmits a dialog form to the caller via an internet. The reason the call may be dropped or rejected is that the caller may use a dialog box such as the dialog box  300  (see discussion of FIG. 3 below) displayed on the computer screen  170  instead of the IVR voice prompts presented by the CTI server  100 . Hence when the CTI server gets a confirmation indicating the caller&#39;s computer has cooperated in establishing a co-socket, the call is preferably rejected because the caller will use the internet call queue discussed below and the more expensive and less friendly telephone connection is not presently needed. 
     The dialog box  300  is maintained over the internet, ideally using a web browser. In a first embodiment, the dialog box may appear directly in a web browser window, or alternatively may be displayed in a separate window using, for example, a CGI script, a browser plug-in, or a Java applet. CGI scripts, browser plug-ins, and Java applets are well known in the computer arts and are discussed in detail, for example, in “Netscape Technologies Developers Guide” by L. Duncan and S. Michaels, Ventana Publishing, 1997, and “Web Developer&#39;s Secrets,” by Harold Davis, IDS Books Worldwide, 1997, both of which are incorporated by reference in their entirety herein. It should also be noted that any application layer program may be used to accept and display the aforementioned dialog box. 
     Once the dialog box  300  is displayed on the caller&#39;s computer screen based on information received from the fourth step  220 , control passes to an optional fifth step  225  which accepts a remote caller&#39;s inputs across the internet, preferably by accessing a sockets API. After the optional user inputs are received, a decision  230  is made to determine if more input is needed, in which case control is passed back to the fourth step  220 . The fourth step  220  transmits another dialog box and passes control to the fifth step  225  which waits for more user input. Different variations of this input scheme are known to those skilled in the art and are within the scope of the present invention. Once no more inputs are required, control is passed to a sixth step  235  which transmits one or more queue timer values to the remote caller via the internet. Depending on the application program used to display the timer at the remote location, the timer can be continually decremented and redisplayed in a count-down fashion on the display to the remote caller&#39;s terminal. If the CTI server  100  wishes to modify the estimated caller queue wait time, it sends out an updated time which will divert the decrementing counter from its path by reinitializing it to a new estimate. The sixth step  235  proceeds until either the timer runs out or additional wait time is requested by the remote caller. If additional time is requested, a decision  250  is made to accept the additional time and to pass control back to the sixth step  235  to add this time to the timer. The decision  250  also allows the user to freeze a timer which in effect, adds more time to the queue-wait. After the timer has timed out, control passes to a seventh step  240  which dials a PSTN phone number associated with the caller. The PSTN phone number may be obtained by the CTI server  100  from a CLID packet, a CGI script, a Java applet, user input to a dialog box, a database, or other well known technique. 
     The aforementioned method  200  is especially useful because it allows a caller to manage multiple tasks in parallel. As a first example, suppose a caller wishes to make three phone calls at once, each of which involve non-trivial telephone queue waiting times. Suppose the caller initiates the calls from the smart telephone  115 . The caller calls a first CTI server and establishes an internet dialog session as discussed in connection with the method  200  above. After interacting as in the fifth step  225  with the dialog box  300 , the user receives an estimated queue time according to the sixth step  235 . This time is displayed in a first timer window. Assume for example that the queue wait is ten minutes. Next the caller decides to make a second phone call while the first timer is running. The same process is repeated, and a second queue time of twelve minutes is reported. Next the caller places the third call and repeats the process once more, this time receiving a queue wait time of six minutes. Depending on the application layer program running on the smart phone  115 , either multiple timer windows may be displayed or a single timer-manager window may be displayed. A timer-manager window allows a user to conveniently view multiple queue-wait times and increment times in various increments using point-and-click technology as discussed in connection with FIG. 3 herein. The user may click on various buttons to freeze remote queue-timers or add time. Further assume that by the time the user receives the six minute time for the third call-queue, the first call queue is reduced to five minutes. In traditional systems this would create a difficulty unless the call to the first call center requires less than a minute. By freezing timers or adding times, the caller may let the call queues run down and freeze them near the one minute point or may add time to them. Hence instead of waiting in three consecutive queues, the caller can spend the time making the calls instead of waiting. 
     In another scenario, assume that the caller is waiting in a twenty minute call queue, and after waiting eighteen minutes, the caller&#39;s attention is distracted by an urgent matter for five minutes, or a second call is received (such as from an important customer). Instead of losing the eighteen minutes accrued waiting in the queue, the caller may freeze the timer at the eighteen minute mark until the urgent matter or second call is completed. Upon completion, a freeze button such as the freeze button  315  of FIG. 3 below may be actuated whereby the timer is again allowed to proceed. In essence, the caller has allowed others in the queue to progress ahead without having to reinitiate the call and start at the beginning of the queue again. Additionally, the CTI server associated with the call center has not accrued telephone toll charges during the “freeze” period. The ability for the user to interact with the amount of time left in the call queue represents an improvement over prior art web call-back systems as previously described. 
     Another beneficial aspect of the smart telephone  115  of the present invention is the ability for the caller to be physically separated from the smart phone while waiting in one or more call queues. The wireless interface  180  is used to transmit timer status information (and optionally a voice connection) to a user who is remote to the smart telephone  115 . Assume for example that a caller is managing multiple call queues and is subsequently called away from the smart phone  115 . The caller then directs the system to forward all the timer data and a voice circuit to the remote unit  185 . By carrying the remote unit  185 , the caller can be at a different location from the smart telephone and perform many or all of the functions discussed above using the smart telephone  115  via the remote unit  185 . 
     It should be noted that the web call-back system as described above may be initiated by either PSTN calls or, for example, H.323 packet calls. In this latter case, the first step  205  of the method  200  involves receiving SYN packets over an internet instead of the PSTN. The benefits of allowing the caller to freeze queue timers or add time to call queues may thus provided to web callers as well. 
     A first embodiment of a user interface menu  300  displayed by a smart phone according to the present invention is illustrated in FIG.  3 . The user interface menu  300  may be displayed by an application program to include a web browser&#39;s main window, a plug-in, a CGI script, an applet, or any program from within an operating system. A timer window  305  may preferably display the remaining wait-queue time for each active wait-queue. An add button  310  is used to cause time to be added to the associated time as displayed by timer  305 . A freeze button  315  is used to cause the associated timer  305  to freeze, as previously described. A count button  320  is used to cause the associated timer  305  to resume counting. When these buttons are selected, packets are transmitted to the remote CTI server  100  and are acted thereupon in the eighth step  250  of method  200  as shown in FIG.  2 . Additional inputs and buttons may be made available to add times and perform other interactions with the wait queues using extra dialog windows or icons as illustrated by the graphics object  325 . For example, a graphics object  325  may support control commands to forward data and calls to the remote unit  185 . The smart telephone  115  supports other inventive uses for CTI initiated co-sockets. These uses are discussed below in connection with FIGS. 8 and 9. Note also that the smart telephone  115  may also be used to perform internet database dialing as discussed in connection with FIG.  13 . 
     Referring now to FIG. 4, a line interface technique is illustrated for connecting the smart telephone  115  to support a point-to-point telephone connection and an internet link layer interfaces using a single telephone line as a physical layer interface. In the embodiment of FIG. 4, the smart telephone  115  is coupled to a line interface  400  which preferably includes a digital subscriber line (DSL) modem of the type well known in the art. The DSL modem is operative to convert a high speed data stream, for example on the order of up to 6 Mb/s into an out-of-band carrier signal used to transmit data across a phone line. Meanwhile a plain old telephone service (POTS) interface is used to support a point-to-point telephone connection to carry voice traffic. In some cases the POTS interface may be substituted for a digital interface such as an ISDN line. Alternatively, voice traffic may be multiplexed directly into the DSL data signal. In most present day DSL applications, a splitter  420  is used to separate the POTS voice circuit from the out-of-band DSL data. Alternatively a splitterless DSL modem technology may be used. The basic concept behind the splitter  420  is to provide a means to separate the voice channel from the data stream transmitted over the DSL channel. If the voice data is packetized and multiplexed onto the DSL data signal, then the splitter  420  may be viewed as the multiplexer which performs this function. In this case the splitter block  420  should be physically located to the other side of the DSL modem  415  and the POTS interface  405  so as to be connected between these devices and the smart telephone  115 . 
     As shown in FIG. 4, the splitter  420  provides a coupling to a telephone line  425 . The telephone line  425  couples via local wiring or wireless means to a second splitter  430 . For example, in systems employing splitters, the splitter  430  separates the PSTN voice circuit from the DSL circuit and forwards the PSTN voice frequency signal to the PSTN while forwarding the DSL signal to a DSL interface. In most cases the splitter/multiplexer  430  decode the DSL signal and sends a bit stream to an internet service provider (ISP)  440  over a digital link. For example, many DSL signals can be multiplexed onto a fiber and routed to the ISP  440 . The digital data is forwarded from the ISP  440  via an internet  465  to a link layer interface  470  which carries typically a TCP/IP packet stream to a remote site  460 . If the multiplexed approach is used whereby the voice circuit is multiplexed onto the DSL signal, then the splitter/multiplexer  430  will separate the voice data and forward it to a PSTN (or local) voice circuit. A PSTN interface  435  is used to process the voice circuit and to couple it to the PSTN  445 . The PSTN  445  is used to couple the voice circuit to the remote site  460  over a line telephone  450 , preferably controlled by a CTI interface. 
     The operation of the apparatus of FIG. 4 is essentially the same as that discussed in connection with FIGS. 1-3 above. Details of the CTI based co-socket connection techniques are discussed in connection with FIGS. 5-6 and FIG. 11 herein. Again, the concept of utilizing the smart telephone  115  having a PSTN link layer interface to establish an internet session, which is then switched over to a link layer interface connected to the internet  110 , is employed. Note a telephone connection is a link layer interface which connects a caller to a callee. This functionality can in fact be implemented in separate links using a single telephone line as a physical layer interface. Additional but related embodiments involve a second telephone line, a separate LAN connection, a Web-TV internet access point or an enterprise WAN connection, for example. The use of DSL is a special case of the smart telephone configuration wherein two separate links are effectively provided by a single telephone line used as a shared physical layer interface between two link layer interfaces. 
     Referring now to FIG. 5, a method  500  is illustrated to establish an internet co-socket with a remote station via a separate point-to-point telephone connection. This method enables, inter alia, multimedia phone calls which route voice traffic over the PSTN, and also route data traffic over the Internet. In an exemplary embodiment, the method  500  is practiced by the smart telephone  115  of FIG. 1 which represents the calling or requesting end of a connection, although other configurations can be used. In general, the method  500  may be practiced by any telephone device which initiates a multimedia co-socket connection. In the exemplary embodiment, the method  500  starts when the smart phone  115  has already dialed a phone number corresponding, for example, to the distant end CTI server  100  or the peer smart phone  102  of FIG.  1 . In a first step  505 , a SYN segment is sent to the distant end using a CLID packet, touch tones, speech, or other available means. In campus or similar environments, a fixed or dynamic table mapping ANI data to socket addresses may be used. In this case a “dumb” telephone (i.e., a standard telephone without processing capabilities) may be used, since an enterprise computer can be used to map the dialed number and ANI data into a SYN segment containing the information needed to initiate a session to establish a co-socket between the computers belonging to the caller and the callee. Hence in this campus environment, even a “dumb” telephone can cause information to be routed directly to a callee&#39;s socket address to automatically pop a screen directly on the callee&#39;s computer. Similarly, ordinary telephone conference initiation procedures may be followed to automatically initiate co-sockets for data conferencing between multiple users without the users needing to log into a common webpage or otherwise set up the data conference. Embodiments using ANI and CLID packets are discussed in connection with FIGS. 10 through 12 herein. Whatever the method chosen, the first step  505  involves transmitting at least enough information to notify the distant end and prompt it to establish a co-socket. 
     Upon completion of the first step  505 , control passes to an options decision point  510 . The options decision point  510  may represent a selection operation or may represent a hard-wired transfer of control to, for example, either a second step  520 , a fifth step  550 , or a sixth step  560 . Consider the path whereby control passes from the first step  505  to the second step  520 . The second step  520  receives an acknowledgment packet over the CTI interface  155 . The received packet preferably contains an internet address. With this internet address available, control passes from the step  520  to the third step  530  which passes the received internet address to a protocol stack which in turn establishes an internet connection with the remote CTI server  100  or the remote peer  102 . Ideally, the internet connection is a TCP/IP stream socket established across the Internet, although other configurations are possible. Once the connection is established, control then passes to a fourth step  540  which uses the internet connection to pass data, preferably between application processes residing on the smart telephone  115  and the remote CTI server  100 , or the peer  102 . The established internet connection is a co-socket to the point-to-point PSTN telephone connection used to receive the server&#39;s internet address. Note that if control transfers from the first step  505  to the second step  520 , the first step  505  only must transmit enough information to prompt the distant end to send an internet address. It is contemplated by the present invention that in such a situation, the first step  505  could be eliminated altogether by having the distant end transmit an internet address to all callers, thereby simplifying call processing. 
     Next consider the method  500  of FIG. 5 whereby control passes from the first step  505  to the fifth step  550 . In the fifth step  550 , an entire SYN sequence is exchanged using a point-to-point PSTN connection between the smart telephone  115  and either the remote server  100  or the peer  102 . This SYN sequence is used to establish an internet connection. This internet connection, as discussed above, is a co-socket. Once the SYN segment exchange is completed, control is transferred to the fourth step  540  which uses a separate link layer interface to connect to the internet. This separate link layer interface is connected to an internet and is also called a “network interface.” The separate link layer interface connected to an internet is different from the telephone connection. Thus, the point-to-point telephone connection may continue to be used or may be dropped if desired and communication may take place only over an internet. In the case of peer-to-peer communications, for example, it may be desirable for users to converse over the PSTN link and to exchange multimedia data over the co-socket. 
     Consider now the method  500  whereby control passes from the first step  505  to the sixth step  560 . In the sixth step  560 , at least one SYN acknowledge packet (which is typically the first part of a connection establishment sequence) is received over the CTI interface  155 . If the path involving the sixth step  560  is selected, the first step  505  will preferably send the first SYN segment in the internet socket establishment sequence. Once at least one SYN acknowledgment packet is received in the sixth step  560 , control passes to a seventh step  565  which continues to exchange any remaining SYN segments over a separate link layer interface connected to the internet  110 . Once the internet co-socket connection is established, control passes to the fourth step  540  which allows application processes residing in the smart telephone  115  and the remote CTI server  100  or peer  102  to exchange information. 
     Referring now to FIG. 6, a method  600  is illustrated for establishing an internet co-socket at a remote station via a separate point-to-point PSTN connection. This method is practiced by a receiving (i.e., callee) side of a connection such as the CTI server  100 . Additionally, this method  600  interacts with the previously described method  500  (FIG. 5) to enable multimedia phone calls which route voice traffic over the PSTN and data traffic over an internet. In the exemplary embodiment discussed in connection with the method  500 , the method  600  is practiced by the CTI sever  100  or the peer  102  upon receipt of a connection request from smart telephone  115 . As part of the method  600 , a first step  605  is carried out to receive the SYN segment sent from the first step  505  of the method  500  as placed by the smart telephone  115 . In the first step  605 , a SYN segment is received from the distant end via a CLID packet, touch tones, speech, or other suitable transmission format. 
     Upon completion of the first step  605  of FIG. 6, control passes to an options decision point  610 . The options decision point  610  may represent a selection operation or may represent a hard-wired transfer of control to, for example, to either the a second step  620 , a fifth step  650 , or a sixth step  660 . Consider the path whereby control passes from the first step  605  to the second step  620 . The second step  620  responds to an internet address query received in the first step  605  and transmits an acknowledgment which is preferably an internet address over the CTI interface  125 . Once this internet address information has been transmitted, control passes from the second step  620  to the third step  630  which represents a listening server side internet connection preferably corresponding to the transmitted internet address. The third step  630  is used to perform the server side protocol of a client-server connection establishment exchange with the remote client who received the appropriate internet via the CTI interface. For example, the smart telephone  115  calls the CTI server  100  or the peer  102  of FIG.  1  and establishes a co-socket. Once the connection is established, control then passes to a fourth step  640  which uses the internet connection to pass data, preferably between application processes residing on the CTI server  100  and smart telephone  115 . If this method is practiced by a peer device  102 , then a peer-to-peer connection establishment protocol may be employed similarly to a client-server protocol, or the peer may act as a server in the connection. 
     Next consider the method  600  of FIG. 6 whereby control passes from the first step  605  to the fifth step  650 . In the fifth step  650 , an entire SYN sequence is exchanged using a point-to-point PSTN connection between the called CTI device and the calling smart telephone  115 . This SYN sequence is used to establish an internet connection. This internet connection, as discussed above, may be termed a co-socket connection because it requires a PSTN (or PBX) co-channel to establish it. Once the SYN sequence is completed, control is transferred to the fourth step  640  which uses a separate link which connects to the internet. Thus the point-to-point connection may continue to be used or may be dropped and communication may take place over the internet connection. In the case of peer-to-peer communications, it may be desirable for two or more parties to converse over the PSTN link and to exchange images and other forms of data over the established co-socket connection. 
     Consider now the method  600  of FIG. 6 whereby control passes from the first step  605  to the sixth step  660 . In the sixth step  660 , at least one SYN acknowledge packet which is part of a connection establishment sequence is transmitted over the CTI interface  125 . If the sixth step  660  is selected, the first step  605  will preferably receive at least one SYN segment in an internet socket establishment sequence. Once at least SYN acknowledgment packet is sent in the sixth step  660  over the internet, control passes to a seventh step  665  which continues to exchange SYN segments over a separate link connected to the internet  110 . Once the internet co-socket connection is established, control passes to the fourth step  640  which allows application processes residing in the called computer to exchange information with the application processes in the calling computer. For example, the called CTI server  100  or peer  102  may exchange information with the calling smart telephone  115 . 
     The method  600  also contemplates an alternative co-socket establishment procedure. In the alternative procedure of the method  600 , the data packet received in first step  605  is preferably a CLID data packet. The CLID data packet may comprise a caller&#39;s name and telephone number as is common in the art. Also, the received information may comprise a modified CLID packet which includes a caller&#39;s internet socket address suitable for popping a screen of information on the caller&#39;s computer screen. Apparatus to provide such an internet socket address in a CLID data packet is discussed in connection with FIGS. 10-13. If the CLID data packet does not include an internet socket address, then the first step  605  is operative to perform a database translation to convert the CLID information to a caller&#39;s internet socket address. The database used to perform this translation may be local or remote. That is, the step  605  may involve performing a database query to a remote database accessible through the internet. A remote database which may be used for this purpose is shown as the database  112  in FIG.  1 . In the alternative procedure of the method  600 , control next passes from the first step  605  directly to the step  665 , bypassing the optional step  660 . In the step  665 , an internet socket is established from a computer practicing the method  600  back to a computer controlled by the caller. The step  665  is preferably performed over a link layer interface other than the telephone connection on which the CLID data packet Was received. This alternative procedure has the advantage that a caller can call from a standard telephone and still receive a screen of information from the callee. For example, a caller can call from a standard office telephone and receive a screen of information from the callee. Similarly, a caller can initiate a call from a standard telephone in a home and receive a screen of information on a computer connected to a second line, a CATV terminal, or a Web-TV internet appliance connected to a television set. 
     The method  500  and the methods  200 ,  500 , and  600  may all be advantageously implemented via a computer program which executes on a processor coupled to a memory. The same holds true for the methods  900 ,  1100 ,  1300 , and  1400  which will be subsequently discussed. In most cases these methods may be implemented using an application program as defined below. A computer program is defined herein generally as a sequence of instructions which executes on a processor. Typically the computer program is stored in a semiconductor memory, and instructions are read by a processor from the memory in sequence. The processor typically executes the instructions sequentially in the order in which they are read from memory. In modem processors with out-of-order execution, slight variations from strict sequential orderings are allowed to provide speed advantages. A computer program is represented at its lowest level in machine language. Machine language is a representation of instructions as operation codes (opcodes) which are embodied as binary words consisting of zeros and ones. Programs are more conveniently written in a high level programming language such as C and Pascal are even easier. High level programming languages are well known in the art and are used to construct high level instruction sequences wherein each high level instruction may be translated into a collection of machine language instructions. 
     Most computer systems supply an operating system as an interface between a user&#39;s program and a computer&#39;s hardware resources. Well known operating systems include UNIX™ as originated from AT&amp;T Bell Labs, and Windows95™ and Windows NT™ as produced by Microsoft Inc. A large body of literature and documentation exists to describe the functionality of operating systems at all levels. An operating system is a computer program which provides driver programs and programs which load and execute other programs. Modem operating systems also typically provide mechanisms to allow different programs to communicate with each other. 
     When an operating system is present, application programs communicate with each other and with input/output devices using standard high level software interfaces. These interfaces are commonly known as application programmer&#39;s interfaces (API&#39;s). An API is accessed by an application through a so-called “function call.” A function is a software routine which performs some specified action. A function call is a set of one or more instructions which sends a set of parameters to the function and invokes the function. For example, if a program is written in C and runs on a personal computer running Windows95™, an API may provide a function to allow an application program to access a protocol stack coupled to an internet. A telephony API may also be supplied to allow an application program to interact with a telephone interface. For example, telephony API functions to pick up a telephone line or to digitize a signal received on a telephone line may be supplied as a function associated with a given API. Operating systems often provide API&#39;s as a library functions. An example of an API implemented as a library of functions is the WinSock API which supports Windows95™ and related Windows™ based operating systems. The WinSock API provides roughly fifty function calls, and hence the WinSock system includes a library of fifty functions. It is important to note a given application program may be written to include a call to an API. Also, an operating system may be developed which provides an API as a part of its environment so applications which call the API may execute properly. 
     Referring now to FIG. 7, an application programmer&#39;s interface (API) function  700  according to the present invention is illustrated. This function may be included as a part of an operating system and may serve as a gateway between an application process and an operating system process which implements a protocol stack. The inventive API includes two essential inputs. A first input  710  receives information relating to the establishment of an internet socket address, while a second input  720  receives information relating to a PSTN telephone number and/or other CTI related information used for signaling on a CTI link provided by a point-to-point PSTN connection. The API provides access to a protocol stack which may transmit and/or receive data on two separate link layer interfaces. A point-to-point telephone oriented link layer  730  is coupled to a telephone line. An internet layer link interface  740  is coupled via the accessed protocol stack to the internet  110 . 
     The inventive API may be used to provide an interface between an application layer process and a protocol stack in devices such as the smart telephone  115 , the CTI server  100 , or various versions of the peer devices  102 . The API  700  of FIG. 7 may be used as a means to program the caller side method  500  or the callee side method  600  previously described. The API  700  is operative to accept both CTI call establishment information as well as internet socket establishment information. This socket establishment aspect of the API  700  provides a functionality associated with a network interface API. A network interface API provides an interface between an application program process and a protocol stack process which is coupled to an internet. Common network interface APIs include the Sockets API and the WinSock API. The API  700  enables an application or operating system program to interact with a CTI enabled protocol stack used to both set up a point-to-point telephone call and an associated co-socket connection. Utilizing the methods  500 ,  600  previously described (and variations thereof), the API  700  is operative to transmit internet co-socket establishment data over the point-to-point telephone link layer interface  730 , and to perform subsequent co-socket communications over the internet link layer interface  740 . 
     Referring now to FIG. 7 a , a preferred embodiment of a software architecture to be run on a central processing unit (CPU) in a smart telephone or CTI server is presented. An operating system kernel  755  controls various processes which share time on the CPU. The operating system kernel  755  is coupled to an application program  750 , a sockets-telephony API  760 , and a protocol stack  785 . The coupling between the operating system kernel  755  and the application program  750  is implemented as a task control block data structure. The task control block data structure is a data which holds task (i.e. process) related information. Task control block data structures are maintained for one or more resident processes and are manipulated by the operating system kernel  755 . As is well known in the art, a process is an instance of a computer program represented by an execution flow. When the process is inactive, a set of process related variables such as a machine state relating to the process are stored in a task control block. The operating system kernel  755  performs task switching by moving the process from a dormant state where it is stored in the task control block to an active state where it is allowed to run on the CPU. By the same token, the coupling between the operating system kernel  755  and the protocol stack  785  is implemented using a second task control block. Depending on the embodiment, the protocol stack may itself be implemented as one or more processes, each of which are coupled to the operating system  755  via their own task control blocks. The operating system kernel  755  is coupled to the sockets-telephony API  760  by virtue of the fact that the sockets telephony API supplies an interprocess communications function which interacts with kernel level data structures and related communication mechanisms. In some cases the protocol stack  785  may be implemented as a part of an operating system associated with the operating system kernel  755 . 
     The application program  750  is coupled to a co-socket data structure  752 . The application program is said to “own” the co-socket  752  when the program makes a function call to create the co-socket. A process which owns the co-socket is able to use the co-socket to communicate with a process on a remote computer. A remote computer may comprise a smart telephone as described hereinabove. The co-socket data structure is embodied within a memory as a collection of information bits. The co-socket data structure includes a standard socket data structure with the possible addition of extra fields for telephone connection related parameters as discussed below. The application program  750  is also coupled to the sockets-telephony API  760 . This coupling is implemented within the application program  750  as a function call to a sockets-telephony API function. At run time, the coupling is implemented via a function call which references a function stored in a runtime library. A runtime library is a collection of functions which may be accessed at runtime. The sockets telephony API  760  is coupled to a CTI control module  770  via a coupling  765  which carries telephone connection related information such as connection commands and digitized telephone signals. The CTI control module  770  is coupled to a first hardware driver routine  775 . The first hardware driver routine  775  is coupled to a telephone interface  780 . The sockets telephony API  760  is also coupled to a protocol stack  785  via a coupling  767  which carries network connection related information such as socket addresses and internet data. The protocol stack  785  is coupled to a second hardware driver routine  790 . The second hardware driver routine  790  is coupled to a network interface  795 . Depending on the embodiment, a coupling  772  may be implemented to allow the protocol stack  785  to communicate with the CTI control module  770 . This is preferably implemented in the form of a function call or via an interprocess communications mechanism supplied by the operating system. When the coupling  772  is implemented, the coupling  765  becomes optional since the sockets-telephony API  760  may pass both socket related and telephone connection related parameters to a transport layer of the protocol stack, and the transport layer can couple link level information to both the telephone interface  780  and the network interface  795 . 
     It should be noted the telephone interface  780  and the network interface  795  represent link layer interfaces. As discussed above, a link layer interface is defined as a physical layer interface which carries signals, plus a signaling format such as a framing protocol. In a preferred embodiment the physical layer interfaces of the telephone interface  780  and the network interface  795  are different. In some embodiments, such as those involving an integrated services digital network (ISDN) line, a DSL, or a T 1  line for example, the two link layer interfaces  780  and  795  may be carried on the same physical connection. In the preferred embodiment, the telephone interface  780  is coupled directly to a remote computer via a point-to-point telephone connection, and the network interface  795  is coupled to the remote computer via an indirect connection through an internet. 
     The sockets-telephony API function module  760  itself includes structural features. The module  760  includes a first software sub-module which is coupled to the CTI control interface  770  which is itself operably connected to the telephone interface  780 . The module  760  also includes a second software sub-module coupled to the first software sub-module. The second software sub-module is coupled to the co-socket data structure  752 . Preferably, this coupling is implemented by having the application program  750  pass a pointer to the sockets-telephony function  760 . The module  760  may optionally also include a connection to the protocol stack  785 . 
     Next consider the operation of the software architecture as illustrated in FIG. 7 a . Upon application of power to the system, the operating system is loaded into memory at boot-time from a disk. In alternative embedded embodiments, the operating system may be resident in a semiconductor memory such as ROM when power is turned off, in which case the operating system is not loaded from disk. Once the operating system is loaded, control passes to the operating system kernel  755 . The operating system kernel loads various processes to run such as the application program  750  and the protocol stack  785 . The application program  750  makes function calls to the sockets-telephony API  760  in order to establish a communication socket with a remote computer. For example, using well known concepts of UNIX™ sockets and Windows™ Sockets (WinSock) API&#39;s, a function called “socket” is called to create a socket data structure. The socket function returns a pointer to the created socket data structure. A socket data structure is an endpoint for communication and provides a means to allow the application  760  to send and receive messages with a remote computer. An alternative function called “co-socket” may be used create and return a pointer to the co-socket  752 . The co-socket  752  contains the same information as a socket data structure plus information relating to a telephone connection. A process which makes a function call to the co-socket function is said to “own” the co-socket. The function owning the co-socket is able to use the co-socket for as a data structure in support of network communication. Further details describing the use of the co-socket data structure  752  are discussed immediately below. 
     Consider the case when the application program  750  wishes to establish a connection with a remote computer. Once the application program  750  has obtained a socket or co-socket data structure as discussed above, the application program  750  calls a “connect” function. A connect function, as is also known in the sockets literature, is a software function which accepts as an argument a pointer to a socket data structure, an address of a remote socket, and a length of the remote socket address. In accordance with the present invention, a new type of connect function called a “co-socket connect” function is supplied which takes an additional argument of a telephone number. In a preferred embodiment, the co-socket connect function according to the present invention only requires a pointer to a socket data structure and a telephone number of the remote computer to be sent as input parameters. In an alternative preferred embodiment, the co-socket connect function only requires a pointer to the co-socket data structure  752  as an input parameter. The co-socket data structure  752  then contains the same information as a standard socket data structure plus a field relating to a telephone connection. For example, the field may contain a telephone number to be dialed to establish a connection with a remote smart telephone or CTI server. Once the application program  750  calls the co-socket connect function as provided by the sockets-telephony API  760 , the co-socket connect function is operative to direct a data segment to be sent to the remote computer by dialing the telephone number of the remote computer and sending a data segment to the remote computer via the dialed telephone connection. Preferably, the data segment is a SYN segment used in the establishment of a TCP/IP stream socket in accordance with the method  600 . In that case, a SYN segment is routed over the telephone interface  780  via a point-to-point connection to the remote computer, and a TCP/IP co-socket is established to support the call using the network interface  795 . In accordance with the present invention, the sockets-telephony API  760  need only be aware of the remote computer&#39;s telephone number in order to establish an internet co-socket connection with the remote computer. In practice, this sequence of events may be initiated when a caller using the smart telephone  115  dials a phone number which is answered by the CTI server  100 . 
     Next consider the case where the application program  750  is configured to receive incoming phone calls. For example, a CTI server application program may be designed which receives incoming telephone calls from clients and sets up co-sockets in response thereto. In this case the application program  750  calls a socket function to establish a socket data structure or the co-socket data structure  752 . As discussed above, the co-socket data structure  752  differs from a standard socket data structure in that it holds additional information relating to a telephone connection. Also, the co-socket  752  be a communication end point for a co-socket established at least partially over a point-to-point telephone connection. Next the application program  750  calls a co-socket listen function. Listen functions are well known in the sockets art and are used by servers to listen for client requests over a socket connection. In accordance with the present invention, the sockets-telephony API  760  includes a co-socket listen function which listens for incoming telephone calls carrying co-socket establishment segments. When a telephone call is received over the telephone interface  780 , the listen function is triggered into an active state. When a call is received, the listen function causes the CTI control module  770  to process an incoming signal to determine whether a SYN data segment has been received. If a SYN data segment has been received, the CTI control module  770  passes the SYN segment to the protocol stack  785  via the coupling  772 . The protocol stack  780  thus uses the telephone connection as a second link layer interface over which to receive incoming SYN segments. While it is anticipated that other types information may advantageously be passed over the telephone connection to the protocol stack, the transmission of SYN segments is viewed as the preferred use. Hence the listen function is operative to receive incoming phone calls and to set up co-sockets across an internet in response thereto, just as a conventional listen function does using only the network interface  795 . As discussed above, similar structures using session layer interfaces are also within the scope of the invention. These embodiments may use session layer packets different from SYN segments and session-layer versions of a co-socket data structure. 
     The software architecture of FIG. 7 a  illustrates an aspect of the present invention relating to the protocol stack  785 . The protocol stack  785  includes the coupling  772  to the telephone connection oriented link layer interface  780  and a coupling to the network connection oriented link layer interface  795 . The protocol stack may be passed a first input relating to a socket data structure and a second input relating to a telephone connection. When implementing a connect function, the second input preferably includes the telephone number of the remote computer to which the protocol stack is directed to connect. Alternatively, the first and second inputs may be embodied within in the co-socket data structure  752 . In operation, the protocol stack  785  receives a pointer to the co-socket  752  as an input parameter. The co-socket  752  contains the first and second inputs. Next the protocol stack causes the telephone number to be dialed, and then transmits a SYN segment over the established point-to-point telephone connection. The method  600  is preferably employed by the protocol stack to establish a co-socket connection with the remote computer. Alternatively, the telephone number may be directed to be dialed using the coupling  765 , in which case the co-socket data structure  752  need only contain a telephone connection identifier. The protocol stack thus transmits the SYN segment over the designated connection  780  and preferably implements the method  600 . Once the co-socket is established, subsequent internet communication occurs over the network connection  795 . 
     When implementing a listen function, the second input preferably includes a telephone line identifier for one or more telephone lines over which telephone calls requiring co-socket services may be received. The co-socket listen function is passed a pointer to the co-socket  752  which includes a socket data structure plus a telephone line identifier. When the designated telephone line receives an incoming call which carries a SYN segment, the CTI control module  770  signals the event to the protocol stack  785  via the coupling  772 . The protocol stack  785  is operative set up a co-socket for subsequent communication over the network connection  795 . This connection is set up in response to the SYN segment received on the telephone interface  790 . The protocol stack  785  preferably implements the method  500  to establish the co-socket connection with the remote computer in response to the incoming call. If the coupling  765  is used, the application program may be involved in routing the received SYN segment back to the protocol stack via the coupling  767 . 
     FIG. 8 illustrates a filter program according to the present invention which enables users to, inter alia, share images and other forms of computer data over a co-socket internet connection while conversing over a PSTN telephone connection. A filter routine  800  is coupled via software connections to a first process  805  and a second process  810 . The filter program is also coupled to a sockets API  820  which provides access to a protocol stack  822 . The process  805  may receive input from various sources to include a sensor device  815 . The sensor device may include a digital camera, a keyboard, a mouse, and/or any other devices which may be connected to receive input. Resident in the same computer is a “call initiate” routine  825  which is coupled to a CTI API  830 . The CTI API  830  may optionally receive an input from a connection establishment routine  840 . The connection establishment routine  840  is coupled to provide input and make calls to the CTI API  830  and the sockets API  820 . 
     The inventive filter is operative to intercept at least a portion of a data stream sent from the first process  805  to the second process  810  and to route the intercepted data across a co-socket maintained by the protocol stack  822 . It is understood that the filter  800  may be coupled directly to the protocol stack  822  without using an API, but an API represents a preferable approach. To understand the function of the filter  800 , consider the following example. Assume that the first process  805  is a word processing program. Assume that the second process  810  is a windows process which receives data from the first process and displays the received data in a window on a local computer display screen. In such a situation, the filter routine  800  copies this data stream and preferably formats it into an application layer packet stream suitable for transmission to an application layer program which resides on a remote computer coupled to an internet co-socket connection as managed by the protocol stack  822 . In a preferred embodiment, the co-socket is established using the method  500  or the method  600 . However, the CTI API  830  and the sockets API  820  may also be merged using functions similar to the function  700 . 
     The preferred use of the filter  800  is to allow remote users to converse on a communications device (such as a telephone) while sharing computer data via an internet co-socket. Referring again to the previous example, remote colleagues may be discussing a document over the telephone. Since the filter program intercepts and copies the data stream sent from a word processor to a windows display process, the copied data stream will contain display information needed to display the word processor data on the remote computer&#39;s screen. Hence the filter sends this data across the co-socket to the remote site so the colleague on the remote end of the phone line may view and discuss the same word processor display window. As discussed previously, this type of data and media sharing is known as data conferencing. Hence the filter  700  enables a mixed mode of data conferencing whereby preferably voice is carried over a toll quality PSTN circuit and other forms of media and data are transported across an internet via a co-socket. 
     FIG. 9 illustrates a method of processing  900  carried out within a computer or smart phone. In a first step  910  a first process transmits a data stream to a second process. In some embodiments, the data stream may be transmitted from a first thread to a second thread, from a first module to a second module, or most generally from the domain of a first set of instructions to the domain of a second set of instructions. As is well known in the art, a “thread” is an execution flow which may exist independently from others. In many computer systems, a process may have one or more threads of execution. A second step  920  is preferably implemented using a third process separate from the first and second processes. This third process is a preferably a filter process interposed between the first process and the second process. Control in the filter process next passes to a third step  930  which packetizes the intercepted information stream. The packetized data is preferably packetized into an application layer packet stream formatted for use by an application program residing on a remote computer (which is coupled via a co-socket). Control next passes to a fourth step  940  which sends the packetized data stream to the co-socket. This method enables real-time data conferencing to occur by sending voice data over a PSTN voice circuit and image or other forms of computer data across an internet co-socket. 
     FIG. 10 illustrates an exemplary central office switching arrangement  1000  in accordance with the present invention. A subscriber line interface circuit module is preferably coupled to fiber and cables carrying large numbers of twisted pairs which provide subscribers with local loop access to the PSTN. The signals carried on this wiring are typically digitized and multiplexed and coupled to a digital central office (DCO)  1020 . The digital central office  1020  includes a stored program computer (SPC) module  1030  which executes a switch generic program providing digital control, network management, and other services. The SPC module  1030  is coupled to an automatic number identification/automatic socket identification (ANI/ASI) data base and translation module  1040 . The ANI/ASI database and translation module  1040  may be a part of the DCO and coupled to mass storage devices (not shown). Additionally, the ANI/ASI database and translation module may optionally be coupled to a TCP/IP protocol stack  1050 , preferably via a sockets API (not shown). The DCO preferably includes a main communication data path and a signaling path which couples to a switching fabric  1060 . The switching fabric  1060  couples to an interoffice trunk interface module  1070  which couples long distance traffic out of the local access transport area (LATA). 
     The central office switching arrangement  1000  of FIG. 10 is operative to switch intra-LATA traffic as well as inter-LATA traffic as is well known in the art. The central office switching arrangement preferably uses a standard SPC DCO architecture which is operative to perform time division multiplexing of subscriber channels and to provide services such as ANI/CLID, automatic message accounting, and maintenance and control functions. The switching fabric  1060  may be implemented using any one of a number of well understood switching fabric architectures such as space-time-space, time-space-time, or shared memory ATM-packet, for example. Since central office switching is a mature technology and well known to those of ordinary skill in the telephonic arts, these aspects will not be discussed further herein. Of note, however, is the ANI/ASI database and translation module  1040  associated with the central office switch in the present invention. The ANI/ASI module is operative to translate ANI or related CLID information available to the DCO  1020  into internet socket address information. This translation is carried out in the present embodiment statistically by sending a database query to a mass storage unit which uses the ANI or CLID data as a key and returns an internet socket address. At any point herein, the term “ANI” may be interpreted to mean “ANI or CLID” data. Typically ANI data is used within a telecommunications network for billing while a CLID packet is delivered to the user. The issue of importance for use herein is that ANI and CLID both to carry information indicative of the identity of the caller. The process of converting ANI data to an internet socket address is called ASI, for “automatic socket identification.” The translation is preferably carried out dynamically by maintaining socket connections to users or connection servers via an internet coupled via the protocol stack  1050 , although other approaches are possible. When a number is to be checked, a dynamic database is accessed which keeps track of users currently connected with active internet connections. In the dynamic translation scenario, when a user logs onto an internet connection, an application program resident on the user&#39;s computer or ISP automatically establishes a socket connection for co-socket use and forwards this socket number to an internet address associated with the central office  1000 . The central office  1000  performs the ANI/ASI translation and preferably either replaces CLID information in PSTN data packets with ASI data, or else appends the ASI data to the CLID data so both the caller&#39;s number and internet socket address are available to the called end of the telephone connection. 
     In most systems, the PSTN data packets correspond to SS7 packets. SS7 signaling, as is well known, uses common channel signaling to perform call set-up and call termination. This system differs from prior art systems in that the database translation is used to identify an active internet port address such as used in a PPP connection to allow the callee to return the call by popping a screen of information on the caller&#39;s computer screen using the co-socket address information found in the database translation. While prior art systems provided static information such as e-mail, FTP, and web-page URL information within CLID packets, the present invention provides socket port numbers to enable real-time multimedia communications via co-sockets. It should be noted that while the switching arrangement  1000  has been discussed in connection with a central office switch within the PSTN, the same architecture may be applied to the design of a PBX. In general, a telephone switch may be a PBX, central office switch, long distance switch, or a switch involving internet telephony used to switch internet calls. The apparatus  1000  may be applied in general to a telephone switch. 
     FIG. 11 illustrates a method  1100  practiced primarily by a local switching office employing the central office switching arrangement  1000 . This method may also be practiced more generally by a telephone switch. In a first step  1110 , a PSTN data packet is received containing ANI or CLID information. This data packet is preferably a call-set-up related data packet which is received before the actual voice circuit is established. In some cases the received data packet uses an SS7 structure, and in other cases it uses a different structure for the particular central office in use. After the PSTN data packet is received containing the caller&#39;s identification information in the first step  1110 , control passes to a second step  1120  wherein a database query is performed to associate the caller&#39;s identification information with an internet address which is preferably a TCP/IP stream socket or datagram socket address. As discussed previously, the database may be a static database maintained in a mass storage device, or may preferably be a dynamic database updated each time a user opens an active client internet session. An active client internet session may be, for example registered by an Internet server when a user has connected over a PPP connection. If no match is found associating the caller&#39;s number to an internet address, control passes from the second step  1120  to a third step  1130 . In the third step  1130 , a call set-up packet is preferably forwarded to the calling end containing only standard CLID information. 
     If a match is found in the second step  1120 , control may pass to either a fourth step  1140  or a sixth step  1160 . The decision as to which of the steps  1140  or  1160  is carried out is set according to a state variable SV 1  which may represent a software variable setting or a hardwired setting. That is, in some embodiments, only one of the steps  1140  or  1160  may be available. If a match is found in the second step  1120  and the state variable SV 1  is in a first position, control passes from the second step  1120  to the fourth step  1140 . In the fourth step  1140 , an internet socket address is inserted into a PSTN data packet for transmission to the called party. Control next passes from the fourth step  1140  to a fifth step  1150  which forwards the PSTN data packet for transmission through the PSTN. The PSTN data packet is preferably an SS7 call set-up packet carried over a common channel using common channel signaling. If a match is found in the second step  1120  and the state variable SV 1  is in a second position, control passes from the second step  1120  to the sixth step  1160 . In the sixth step  1160 , a data packet is sent to the caller via an internet connection which is preferably the socket found in the ANI/ASI translation database step  1120 . Depending on a second state variable SV 2  control may pass to different places after the step  1160 . The state variable SV 2  may represent a software bit field or a hardwire setting depending on the implementation. If the state variable SV 2  has a first value, no further action is taken and the call set up process is terminated as illustrated in the termination oval  1170 . If the state variable SV 2  has a second value, control is passed to step the  1140  which behaves as discussed above. If the state variable SV 2  has a third value, control passes to the fifth step  1150  which passes a PSTN data packet with no internet address information supplied. 
     Consider now some practical applications of the method  1100 . Suppose a caller is to call a 1-800/888 phone number. Suppose the caller is calling from either a smart phone  115  or from an office with a separate phone line and internet connection. Suppose the caller also has registered for ANI/ASI service with the LEC. When the user places a call, a socket address is found in the database query step  1120 . If the state variables are configured to pass control to the fourth step  1140 , the caller&#39;s co-socket address will be provided in a PSTN call-set up packet which will be carried to the called 1-800/888 phone number&#39;s location. When the phone rings at the remote location, the caller&#39;s co-socket will preferably be made available along with CLID information. CLID information is delivered in a CLID packet which may be a part of an SS7 packet, some other form of PSTN data packet, or an emerging standard&#39;s internet telephony packet. At this point the remote 1-800/888 service provider may display a screen of information on the caller&#39;s computer and optionally reject the call. This saves the 1-800/888 service provider money and gives the caller a more friendly user interface than IVR voice prompts. The call center also may provide a web-call back timer according to the aspects of the present invention previously discussed in connection with FIG. 2, or may be used for peer-to-peer multimedia co-socket communication. If the state variables are configured to direct control to pass to the sixth step  1160 , the ANI/ASI translation system may provide the called number&#39;s internet address back to the caller. In this way, the caller&#39;s computer may initiate a session with the called phone number&#39;s server. No PSTN packet need be forwarded across the PSTN in this case. In this mode of operation, the database query step  1120  must also locate the called number&#39;s internet address in the database. 
     FIG. 12 illustrates an arrangement whereby the method  1100  and related methods may be implemented in a IXC network configuration  1200 . A LEC  1210  is viewed by the IXC network  1200  as a signaling end point. The LEC is coupled to transfer SS7 call set-up and call termination packets to a tandem switch  1220 . The tandem switch is an IXC long distance switch, also known as a class  4  switch. The tandem switch  1220  is coupled via an SS7 link to an adjunct processor (AP)  1230 . The tandem switch  1220  may include an embedded service switching point which processes calls requiring database translations. The tandem switch  1220  is also coupled via an SS7 link to a signal transfer point (STP)  1240 . An STP is a signaling node which acts as a hub for SS7 signaling messages. The STP is linked via an SS7 link to a service control point (SCP)  1250  which supplies database information to a set of network nodes. The network is controlled by an operations system  1260  which provides network management and other capabilities. The operations system  1260  is coupled normally by X.25 data links to the adjunct processor  1230  and the service control point  1250 . In the embodiment shown, the adjunct processor  1230  contains an adjunct service point which responds to requests for service processing. This adjunct service point is coupled to a CLID-to/from internet address translation unit  1240  to provide automatic socket identification (ASI). The translation unit  1240  may optionally be coupled to an internet  1250  to provide a dynamic database of current internet addresses available for use as co-sockets and related purposes. In some embodiments the translation unit  1240  may be coupled to the SCP  1250 . 
     Consider the operation of the network configuration  1200 . A caller accesses the LEC  1210  via a subscriber loop. Supposing a long distance call is placed, an SS7 call set-up packet is routed from the LEC to the IXC. In which case, the LEC is viewed by the network  1200  as a signaling end point. When the SS7 packet reaches the tandem switch  1220 , it is routed through an internal service switching point. In the illustrative embodiment, if the call is identified as requiring internet co-socket database translation services, the SSP may route at least part of the SS7 packet to either the adjunct processor  1230  or the service control point  1250  for database translation. In FIG. 12, the packet is routed to the adjunct processor  1230  for translation. In this embodiment, the IXC network node may implement the method  1100  or similar methods to provide internet co-socket information to a called end of a connection. Data may transfer from the common channel signaling SS7 network to the internet  1250  to facilitate the establishment of co-sockets using a dynamic database as discussed in connection with FIG.  10  and FIG. 11 above. 
     Referring now to FIG. 13, a method  1300  is illustrated in flow chart form for establishing a co-socket without the need to transmit SYN segments over a telephone network. This method is practiced by the smart telephone  115  in the present embodiment; however, it can be appreciated that other types of devices may utilize the method with equal success. In a first step  1310 , a phone number is dialed or retrieved for automatic dialing from a calling list. Control is then passed to a second step  1320  which performs a database translation to convert the telephone number into an internet address. As illustrated in FIG. 1, a database used to perform the translation is located in the local storage unit  165 . Alternatively, the database may be located in the remote internet database server  112 , or other locations based on the specific application. Depending on the information returned by the database search, a state variable (SV) is set. In some embodiments this state variable may be hard-wired, or different control flow logic may be employed. In the illustrative embodiment of the method  1300 , depending on the value of the state variable, control passes from the second step  1320  to either a third step  1330 , a fourth step  1340 , or a sixth step  1360 . If SV is in a first position, control passes from the second step  1320  to the third step  1330 . In the third step  1330 , a telephone number is dialed to establish a point-to-point PSTN or PBX telephone connection with the called party. Control then passes from the third step  1330  to a seventh step  1370  where communication with the distant end occurs. In this case communication is via the point-to-point PSTN or PBX telephone connection established in the third step  1330 . This control path is typically executed if no database match is found or if the database supplies information indicating no co-socket address is available for the called number. 
     Alternatively, if the state variable is in a second position, control passes from the second step  1320  to the fourth step  1340 . In the fourth step  1340 , a telephone number is dialed to establish a point-to-point telephone PSTN connection with the callee. Control passes from the fourth step  1340  to the fifth step  1350  where an internet co-socket is established by sending SYN segments across an internet. Note that the fourth step  1340  and the fifth step  1350  may be executed in any sequence or in parallel. Control now passes from the fifth step  1350  to a seventh step  1370  where communication with the distant end occurs. In this case communication is via both a point-to-point PSTN telephone connection and an internet co-socket. This control path is useful for establishing multimedia links using a point-to-point PSTN telephone connection and an internet co-socket. 
     If SV is in a third position, control passes from the second step  1320  to the sixth step  1360 . In the sixth step  1360 , an internet connection is established by sending SYN segments across an internet. Alternatively, datagrams may be sent without establishing a TCP stream socket. Control passes from the sixth step  1360  to the seventh step  1370  where communication with the distant end occurs. In this case communication is via an internet connection only. This control path is useful for establishing an internet link to an internet call center such as the call center  140  accessible via the CTI server  100 . It may also be used to reach a web page by dialing a telephone number from a smart phone. If the number is dialed from a non-smart phone a CTI server may be reached. If the number is dialed from a smart phone, a graphical interface can be reached. The method  200  previously discussed may be used to obtain a call-back from the call center at a later time in this form of co-socket telephony. No voice connection is initially needed. An alternative use is to establish an H.323 link if the database translates the PSTN telephone number into a packetized connection telephone number. 
     FIG. 14 illustrates a method  1400  of removing internet socket address information from an SS7 call set-up packet. In a first step  1410 , a PSTN data packet is received. For example, this step may be carried out in a switching service point within the tandem switch  1220 . Control next passes to a second step  1420  which preferably checks the PSTN data packet for internet address information embedded into the CLID portion of the packet. If no internet address information is found, control transfers to a third step  1430 . The third step  1430  forwards the PSTN data packet for further processing and transmission. Alternatively, if an internet address is found in the second step  1420 , control passes to a fourth step  1440  which is operative to remove the internet information from the data packet. This fourth step may be performed by adjunct processor  1230 , for example, built around an Intel Pentium™ processor or other such device. Once the internet address information is removed, control transfers to a fifth step  1450  which is operative to forward the packet for further processing and transmission. This method is advantageous to an IXC whom does not want to pass traffic which may be useful to internet competitors. 
     Although the present invention has been described with reference to specific embodiments, other embodiments may occur to those skilled in the art without deviating from the intended scope. For example, any of the methods disclosed herein may be modified using different control variables and/or different sequencing of steps while achieving similar results. Also, while certain methods were described in the context of a PSTN, they may also be practiced using Internet telephony connections. Additionally, any number of different hardware, firmware, and software combinations may be employed to embody the apparatus disclosed herein. Therefore, it is to be understood that the invention herein encompasses all such embodiments which do not depart from the spirit and scope of the invention as defined in the appended claims.