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The structural equation modeling (SEM) underlines a positive and significant impact of cognitive ability and performance goal on employees' performance. On the other hand, there is an insignificant impact of motivation to learn on performance among the nurses of Pakistan.

Findings

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The main features of Valero’s philosophy of the firm and of senior management can be summarized in four points: the firm as a community of persons; the firm as an intermediate social institution serving the common good of society; the different nature of political and technical practice, which leads senior management to exercise practical reason – not only science or technique, and at the same time a kind of political art, or wisdom; and the role and responsibility of entrepreneurs and top management. Valero emphasizes the political nature of management and, from a practical perspective, suggests a global analysis based on four big areas of governance: business activity, managing structure, institutional configuration, and professional community. He makes his model applicable by developing “political procedures”.

Findings

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This paper used a mixed-approach questionnaire. A sample of 21 managers was contacted and received a response rate of 67 per cent.

Design/methodology/approach

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The Delphi technique in an in-depth systemised approach with directors revealed unanticipated and significant insights regarding the benefits of amalgamating and devoting equal weight to the three areas of culture, customer service and CI to improve quality in all these areas

Originality/value

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Higher education institutions possess a plethora of knowledge at the institutional, departmental and individual levels. Therefore, knowledge management plays a vital role in assisting partnerships to synergise knowledge and strengthen market competitiveness when working collaboratively. The purpose of this study is to identify and critically discuss the role of knowledge management concepts that support development of UK higher education partnerships. This knowledge management research was undertaken with the purpose of exploring components of behavioural constructs in assisting the development of successful partnerships between higher education institutions.

Purpose

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This study aims to explore the extent to which internal marketing influences employees’ perceived ability to deliver service quality in the Islamic banking industry in Oman. Additionally, the influence of perceived service quality on perceived customer satisfaction is established.

Purpose

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The authors found that the educational leaders of the New Harmony community preceded proponents of innovation, such as Drucker (1957) and Fairweather (1967), who viewed education as a form of social innovation.

Findings

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No study has comparatively examined the accuracy of valuations in two extremely different residential property markets in the country using actual valuation and transaction prices.

Originality/value

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Lean implementations could be practically helped by managers by embracing and supporting the more intense communication patterns associated with lean success, and alternatively, they could proactively detect barriers in communication by measuring how these patterns change or fail to change and try to unlock communication by working on those barriers and supply communications infrastructure and opportunities for collaboration to try to boost the chances of success.

Practical implications

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Drawing from a careful reading of Valero’s writings in their original context and some developments of these by his followers, this paper systematically presents and discusses the key ideas of Valero’s model for management and corporate governance.

Design/methodology/approach

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Government cash forecasting is central to achieving effective government cash management but research in this area is scarce. The purpose of this paper is to address this shortcoming by developing a government cash forecasting model with an accuracy acceptable to the cash manager in emerging economies.

Purpose

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With the rapid development of digital humanities, some digital humanities platforms have been successfully developed to support digital humanities research for humanists. However, most of them have still not provided a friendly digital reading environment and practicable social network analysis tool to support humanists on interpreting texts and exploring characters’ social network relationships. Moreover, the advancement of digitization technologies for the retrieval and use of Chinese ancient books is arising an unprecedented challenge and opportunity. For these reasons, this paper aims to present a Chinese ancient books digital humanities research platform (CABDHRP) to support historical China studies. In addition to providing digital archives, digital reading, basic search and advanced search functions for Chinese ancient books, this platform still provides two novel functions that can more effectively support digital humanities research, including an automatic text annotation system (ATAS) for interpreting texts and a character social network relationship map tool (CSNRMT) for exploring characters’ social network relationships.

Purpose

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The paper uses the well-developed two-step system generalised method of moments approach on a sample of 99 Pakistan stock exchange (PSX) listed financial firms over the period 2007-2012.

Design/methodology/approach

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The purpose of this paper is to study a novel grey possibility degree approach, which is combined with multi-attribute decision making (MADM) and applied MADM model for solving supplier selection problem under uncertainty information.

Purpose

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The purpose of this paper is to integrate conventional corporate governance (CG) mechanisms into the Islamic banking framework in order to examine their impact on Islamic banks (IBs) financial performance (IBFP) within the Gulf Cooperation Council (GCC) context.

Purpose

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The research is part of the doctoral thesis by Dr Deepa Thomas under the supervision of Dr Fr. Joseph C. C. and the co-supervision of Dr Kennedy Andrew Thomas. The purpose of the scale is to assess the higher educational facilities of in institutions of higher Education. Quality, excellence and service are the vision and purpose of higher education institutions to provide ample opportunities and good facilities for their beneficiaries, thus creating tremendous changes in the Indian education scenario.

Originality/value

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By collecting insights on institutional reform and diaspora entrepreneurship from diaspora entrepreneurs, this paper makes important contribution to the entrepreneurship literature.

Originality/value

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This study administers a standardized questionnaire to employees in Kenya and Uganda to measure their perceptions about whistleblowing in their organizations. This study uses partial least square structural equation modeling to test the hypotheses. This study uses four constructs, namely, awareness, judgment, retaliation and likelihood, of blowing the whistle. These constructs are measured with multiple-item scales.

Design/methodology/approach

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The study only used a quantitative approach to collect data. It could have perhaps been more enriching if a mixed-methods approach were used to help probe the participants more. The study also only used women entrepreneurs in cities and towns. Perhaps, it could have also got some women entrepreneurs from rural areas to hear what they say. These limitations will be addressed in future studies.

Research limitations/implications

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The results indicate that intellectual capital efficiency is a key factor that enables firms to achieve higher financial performance and higher market value. Human capital efficiency has a significant positive effect on firms’ profitability as measured by return on assets and earnings per share. No evidence is shown to support that family management has a mediating role on the relationship between intellectual capital and firms’ performance.

Findings

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The paper, although limited to Ghana, contributes to the much-needed body of knowledge on low-income housing finance in developing countries.

Practical implications

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The results show that the proposed approach could solve the uncertainty decision-making problem. A numerical example of supplier selection is utilized to demonstrate the proposed approach. The results show that the proposed method is useful to aggregate decision makers’ information so as to select the potential supplier.

Findings

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While humanistic business management is a discipline in its infancy, the attention of management researchers has expanded considerably in recent years as numerous literature streams emerge. The three keywords that appeared the most in the analysis are human (18), humanistic (17), and human dignity (16), and these keywords seem to consist mainly of three thematic clusters. Studies on humanistic management have progressed from an earlier focus on philosophy subjects (oldest keywords) to more practical studies on humanistic management, leadership, and dignity.

Originality/value

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This paper aims to investigate how students’ attitude (SA), students’ subjective norms (SN), students’ knowledge sharing intentions (KSI) can contribute to the enhancement of knowledge sharing behaviour (KSB) among students at higher education institutes (HEI) in Oman.

Purpose

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The online search approach used to assemble extant research in the absence of a research repository may have resulted in the omission of some inter-market research undertaken between 2009 and 2019 if these were not published online.

Research limitations/implications

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To the best of the authors’ knowledge, this paper is unique because of the formulation of macro-economic model pertaining to the topic and its subsequent empirical verification. Moreover, this paper seems more comprehensive than some other studies, cited in the literature review.

Originality/value

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The paper critiques the sufficiency of existing processes for feedback generation and its use in PAIs. In relating to varying contexts of PAIs and experiences that exist from practice, it presents a template of an internet enabled interface to support experience sharing. The authors then illustrate how the portal can deliver to specific issues and problems in different PAI contexts.

Design/methodology/approach

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The combination of ARAS and step-wise weight assessment ratio analysis methods for identifying and prioritizing managerial decisions in the high-tech industries is a value of this research. Also, a combination of novel multi-attribute decision-making methods by the older framework of new product development is another contribution of this research.

Originality/value

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An ATAS embedded in the reading interface of CABDHRP can collect resources from different databases through LD for automatically annotating ancient texts to support digital humanities research. It allows the humanists to refer to resources from diverse databases when interpreting ancient texts, as well as provides a friendly text annotation reader for humanists to interpret ancient text through reading. Additionally, the CSNRMT provided by the CABDHRP can semi-automatically identify characters’ names based on Chinese word segmentation technology and humanists’ support to confirm and analyze characters’ social network relationships from Chinese ancient books based on visualizing characters’ social networks as a knowledge graph. The CABDHRP not only can stimulate humanists to explore new viewpoints in a humanistic research, but also can promote the public to emerge the learning interest and awareness of Chinese ancient books.

Findings

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The purpose of this study is to quantitatively aggregate the findings of prior literature on the effect of working capital management (WCM) on corporate profitability using the meta-analysis technique developed by Hunter

Purpose

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A five-point Likert scale questionnaire was designed for measuring knowledge-based (infrastructural and dynamic) capabilities and product/service innovation in entrepreneurial companies in Jordan that specialized in information and communication technology. A questionnaire was distributed to 297 individuals in 40 companies, and only 202 questionnaires were completely filled and returned by the entrepreneurs at King Hussein Business Park and Al Hassan Business Park. Structural equation modeling was applied to statistically test the research hypotheses.

Design/methodology/approach

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The first step in the process of scale development is to generate an item pool containing as many items as possible which captures the construct of interest. A total of 111 items were constructed for the initial try-out of the scale measuring the construct of higher educational facilities. This rating scale was based on the Likert-type was designed, where each item had to be rated on a five-point scale. The scale consisted of a few items involving the dimensions of infrastructure, quality assessment and quality assurance regard to the vision actualization.

Design/methodology/approach

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Research results show that money supply and inflation are closely related, and the money supply directly affects economic growth. Therefore, the government should have the relevant monetary policy to grow the economy and proposals to make monetary policy, control inflation levels and stimulate economic growth.

Originality/value

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Although the authors have been able to develop a rich model of information value and security compliance, the qualitative nature of this research means that it has not been tested, in the numerical sense. However, this study still has important implications for both research and practice. Specifically, researchers should consider users’ perceptions of information value, when conducting future studies of information security compliance.

Research limitations/implications

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Many organisations wrestle with how to develop value-oriented businesses and societies. A humanistic communication approach that promotes understanding and dialogue amongst stakeholders can contribute to a solution. Communication professionals play a pivotal role in achieving a humanistic communication process. This paper aims to determine the significance of humanistic communication professionals and their characteristics.

Purpose

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This paper aims to explore the training characteristics and employees' performance among the nurses in Pakistan.

Purpose

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Compared to ethics of science and technology, the research results in the field of ethics of science and technology education are limited. There is still room for improvement in the low density of cooperation between authors and institutions. The research themes are focused on theoretical discussions and countermeasure research. At present, the reform of ethics of science and technology is still in its infancy and has not yet formed a perfect system for education and personnel training. It is necessary for research on the ethical theory of technology to provide theoretical support.

Findings

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At present, countries are concerned about inflation and the impact of inflation on each country’s economic growth. This inflation has been said by economists that inflation is a phenomenon of currency and currency, which has caused inflation in some countries by their monetary policy. According to the economic theory of Karl Marx, Irving Fisher, Friedman, inflation is caused by a continuous increase in the money supply.

Purpose

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Looking at a study on 81 NUTS-III regions of Turkey, this paper focusses on regional determinants important in the separation of regions with different entrepreneurship trajectories (based on the initial level and the rate of increase in entrepreneurship). Using discriminant function analysis, this paper tries to show how far government policies are important in distinguishing regions with different entrepreneurship levels.

Design/methodology/approach

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This study carries out a systematic literature review of 56 journal publications that were published between the year 2000 and 2016. The deductive coding of the publications was done to identify four themes of CSR research that constitute the practice view of the state of CSR in the construction sector.

Design/methodology/approach

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In order to achieve customer retention, a holistic company approach underpinned by senior management buy-in is critical, with open communication, employee empowerment, and employing “the right” personnel. The framework is viable with specific organisation input and supplementation with ongoing customer research.

Findings

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The study aims to explore the validity of the modern renewable energy-environmental Kuznets curve (REKC) while considering the relevance of financial development in the consumption of modern renewable energy in East Africa Community (EAC). Modern renewable energy in this study includes all other forms of renewable energy except traditional use of biomass. The authors controlled for the effects of urbanization, governance, foreign direct investment (FDI) and trade openness.

Purpose

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It is found out that the continuous increase in the money supply causes inflation in the long-term, but the continuous increase in the money supply growth does not cause inflation in a short time, this was analyzed based on the theory of monetary quantity. Moreover, Chia’s and Vietnam’s correlations of the money supply growth and inflation are 99.1 per cent. These correlations are very close.

Findings

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This study contributes to EDM topics. It advances the understanding of the whistleblowing concept, the retaliation effect and the reasons to encourage blowing the whistle in Africa. However, this study did not consider cultural factors, such as nationality, patriotism and ethnicity. Moreover, the results are only based on data from Uganda and Kenya and may not apply to other sub-Saharan nations.

Research limitations/implications

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This research has produced a comprehensive set of perceived CHR items for business leaders based on earlier CHR/humanism concepts. Through the deconstruction of CHR theory, the granular conceptualization provides employee-centric workplaces, healthy internal communication, holistic compensation, CSR-committed behaviors and holistic training and development, equipped to assess how their CHR fosters humanistic workplaces that encourage socially responsible behaviors. This, in turn, would have an immense impact on employee well-being that, in turn, flourishes societal well-being.

Findings

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Several contributions are made to shed light on a previously unstudied institution. First, we empirically establish that over a limited period in response to institutional change in the form of the code of practice, JCCs increased from 10% of organizations to almost 30%. Our second central contribution is to show three principal, quite separate organisational antecedents of JCCs, which do not interact statistically.

Originality/value

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This paper provides profound implications to academics by highlighting the importance to formulating new, inter-disciplinary themes or unorthodox, phenomenon-driven assumptions beyond the traditional KM domain. This paper also offers practitioners and policymakers valuable insights into coping with the growing disparity between high- and low-income countries by showing warning signs of a looming humanitarian crisis associated with a GPHE context.

Research limitations/implications

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The study employed cross-sectional data through random sampling of trained health nurses from the Government sector hospitals of Pakistan. The survey questionnaire is applied as the primary tool to acquire data. In total, the authors utilized 306 valid cases to infer the final results.

Design/methodology/approach

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Data were collected from a convenience sample from seven Chinese companies that employed migrant workers (

Design/methodology/approach

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This study employed both qualitative and quantitative approaches. The target populations of the study were the courts at the federal and regional levels. A purposive sampling technique was employed to undertake this study. The survey data was analyzed using the Relative Importance Index (RII).

Design/methodology/approach

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The Delphi technique, using three rounds of hour long in-depth semi-structured interviews at director level across a range of industries. This was done with nine directors, totalling over 30 hours of data requiring in excess of 200 hours to transcribe.

Design/methodology/approach

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The paper examines the relationship between internal CG mechanisms and financial performance of listed and non-listed full-fledged IBs operating in the GCC countries.

Originality/value

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The literature review shows that a humanistic approach to communication is characterised by dialogic engagement and social listening to build and maintain trust, foster transparency and create engagement with stakeholders. Communication professionals can act as “cultural interpreters”, “organisational listeners” and “stewards of meaning”. The human element plays a key factor in the competency standards for communication professionals in the Netherlands, although the extent to which they are embedded varies. The analysis shows a shift from passing on a message towards dialogue and engagement.

Findings

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The effect of financial development and industrialization on renewable energy consumption is examined. Previous econometric analyses have also focused on total renewable energy, but this study adds combustible renewable and waste to the analysis.

Originality/value

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The research findings could be improved by considering the changes in mortality rate over time because of other environmental factors such as air pollution, among others as control variables. Various other variables affecting the health of an aged person could be considered for better research outcome which is not included in the present study because of the paucity of data. However, the present research findings would certainly serve effective policy instrument aiming at maximizing health gains that are highly associated with the elderly population and economic growth towards achieving sustainable development in India.

Research limitations/implications

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MREC is a new concept in the energy consumption literature. Much of the research focuses on renewable energy consumption including the use of traditional biomass which contributes to climate change negatively. Besides, the influence of factors such as urbanization has not been given significant attention. Yet urbanization is identified as a catalyst for MREC.

Originality/value

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The REKC hypothesis is supported for modern renewable energy consumption in the EAC region. Financial development positively and significantly affects modern renewable energy consumption, whereas urbanization, FDI and trade openness reduce modern renewable energy consumption. Governance is insignificant.

Findings

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The outcome of this research provides investors with a better understanding of behavioral biases that influence their decision making. This study provides them a guideline on different behavioral biases that they should consider while making investment decisions.

Practical implications

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Based on these insights, this paper argues that Haitian diaspora entrepreneurs need to play a proactive role as policy entrepreneurs by supporting competent and well-intention political leaders to gain office and by joining forces with local actors to advocate for institutional reforms, market reforms and control of corruption in order to be able to exploit market opportunities. In this respect, further perspectives for diaspora entrepreneurship, limitations and consideration for future research are highlighted.

Practical implications

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The purpose of this (qualitative, multiple-case) study is to determine how small-to medium-sized enterprise (SME) leaders in Nigeria use information and communication technology (ICT) adoption as a business strategy to increase profitability and compete globally.

Purpose

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The research is conducted by exploratory analysis of collaboration and competences using case studies from humanistic, engineering, natural sciences and a general topic.

Design/methodology/approach

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This may be the first academic study that analyzes the problems of the process of regulating religion in the context of COVID-19.

Originality/value

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This paper explores the concept of knowledge democracy in the context of knowledge and information revolution. It has been argued that knowledge democratization implies freedom and equality to access information and knowledge across cultures and societies, particularly in the context of globalization. It is asserted that a democratization of the notion of knowledge would cause a paradigm shift; the way instruction and education are socially structured in different social systems. The knowledge society provides a new spirit of global sharing of values, acceptance of others and learning to live with divergent worldviews. It is contended that e‐learning in particular sets a new global social opportunity to transcend regional, racial and national prejudices.

Findings

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Employees have expectations surrounding ethical corporate environments. Psychological contract violations occur as a result of broken expectations and are common in the workforce. In this study, a breakdown in the internal control environment because of a poor ethical culture, caused an even greater breakdown in internal controls because of employees’ decreased reporting intentions.

Practical implications

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Data was obtained from retail banking branch employees at the customer front line of Islamic banks in Oman using electronic and person-administered surveys, and 272 responses were deemed suitable for data analysis. The measurement and structural models were measured through structural equation modelling.

Design/methodology/approach

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The authors believe that further research is required considering KM challenges and employee satisfaction or well-being to improve KM performance among different groups of employees through such methods as research survey.

Research limitations/implications

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Although the perceived CHR scale's psychometric properties were confirmed using multiple tests ranging from qualitative to quantitative studies, this newly developed scale requires further investigation to explore whether internal or external relevance factors affect organizations' humanistic responsibility.

Research limitations/implications

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A few proxies to measure T&D found in the literature have not been used in the study. Similarly, the definition of promoter’s class of investors can be improved.

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The paper brings to the fore the efforts of the South African government in preserving IKS through documentation and digitization. The paper highlights the sources of indigenous knowledge, types of indigenous knowledge captured, how the indigenous knowledge is ingested in the repositories and how the data is captured. Generally, the roles of the IKSDCs in the capture and preservation of IKS are highlighted.

Originality/value

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The study confirms the role of training characteristics towards performance among the nurses of the public health sector of Pakistan. The investigation would further validate the impact of cognitive ability and the motivation to learn and performance goals on performance globally.

Originality/value

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Valero’s “EPM” is an original humanistic approach to management and corporate governance, with implications to business education. Valero’s contributions were based on his business and teaching experience and in a deep humanistic background, but adopted an intuitive outlook and need further conceptual development, actualization to contemporary business context and empirical research on the relationship between this model and performance.

Research limitations/implications

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To the best of the authors’ knowledge, this is the first study that proposed and tested a multi-level framework for corporate transparency and disclosure practices. In addition, this study is also among the very few studies that use financial sectors as a sample, in particular, and media coverage, specifically, thus adding some value to the limited literature.

Originality/value

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The results indicated that the direct effect of institutional quality on the entrepreneurship remained significant when controlling for corruption, thus suggesting partial mediation. In other words, corruption only mediates part of the effect of institutional quality on entrepreneurship, that is, the intervention (institutional quality) has some residual direct effect even after the mediator (corruption) was introduced into the model.

Originality/value

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Given the decisive role of knowledge-oriented leadership (KOL) in boosting organizational innovation capacities, the research intends to investigate the effect of KOL on ambidextrous innovation with the mediating effect of knowledge management capability (KMC). Furthermore, technological turbulence (TT) is regarded as a moderator in the relationship between KMC and ambidextrous innovation.

Purpose

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This study was limited to a survey of the headquarters of three telecommunication companies: Zain, Orange, and Umniah, in Amman City.

Research limitations/implications

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Quantitative analysis of existing literature is conducted to compare the textual features of ethics education in science and technology under the broad theme of ethics in science and technology. On this basis, the authors reveal the research hotspots and topic evolution in this field, and propose development suggestions in conjunction with the 5W theory.

Purpose

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A survey instrument was used to gather empirical data, and it was distributed to all managerial and non-managerial employees. A total of 477 questionnaires were valid for analysis, resulting in a response rate of (97 percent). Factor analysis and multiple regression analyses were used to test the study’s hypotheses.

Design/methodology/approach

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The purpose of this paper is to present and interpret the “Enterprise Politics Model (EPM)” developed by Professor Antonio Valero, Founder and first Dean of IESE Business School, University of Navarra, Spain.

Purpose

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The purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork, process management, information, and analysis on organizational performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is tested.

Purpose

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The purpose of this paper is to explore the experiences of employees excluded from a talent pool and to identify what career development is provided for them.

Purpose

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The paper underscores the significance of pluralistic and humanistic perspective on knowledge and e‐learning.

Originality/value

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This paper contributes to both the theoretical and empirical literature on the human capital–growth nexus. Mauritius as a natural resource poor small economy is an important case study as it has started early in investing in its people to promote economic growth.

Originality/value

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In this study, the authors have used panel data analysis (PDA) and secondary data of 34 banks working in the Indian banking sector for four financial years, i.e. 2016 to 2019.

Design/methodology/approach

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This study was the first of all and could be a pointer for different government and non-government bodies regarding the limitations of valuation for judgment execution purposes.

Originality/value

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To meet these objectives, qualitative and interpretive research approaches were employed.

Design/methodology/approach

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The research utilized publicly available data on global oil and gas companies from 2000 to 2015. Panel data analysis was used to assess the relationship between intangibles (measured by Calculated Intangible Value (CIV)) and financial and market performance of these companies.

Design/methodology/approach

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Investing in modern renewable energy facilities should be a top priority, particularly in cities with expanding populations. The governments of the EAC should endeavor to make MREC affordable among the urban population by creating income-generating activities in the urban centers and sensitizing the urban population to the benefits of using MREC. Also, the government may come up with policies that enhance the establishment of lower prices for modern renewable energy commodities so as to increase their affordability.

Practical implications

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This study aims to investigate the effect of intellectual capital components on firms’ performance, and also examines the influence of the mediating role of family management on such a relationship.

Purpose

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It is discovered that TQM has a positive and significant effect on the market orientation (MO). Similarly, the results showed that MO has a positive and significant effect on the OP. With regard to the relationship between TQM and OP, this study found that TQM significantly and positively affects the OP of Indian manufacturing organizations.

Findings

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This study proposed a novel CABDHRP that provides the advanced features, including the automatic word segmentation of Chinese text, automatic Chinese text annotation, semi-automatic character social network analysis and user behavior analysis, that are different from other existed digital humanities platforms. Currently, there is no this kind of digital humanities platform developed for humanists to support digital humanities research.

Originality/value

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Different constraints are highlighted in the study due to which business graduates hesitate to become an entrepreneur, plus importance level of each constraint is also calculated in the study.

Originality/value

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Based on the valid responses collected from a survey questionnaire, structural equation modeling technology was employed to examine the research model.

Design/methodology/approach

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Valero’s “EPM” is a practically oriented humanistic approach to management and corporate governance which can be a realistic alternative to conventional, and often criticized, approaches to management and corporate governance. In fact, it has already been successfully applied in several companies.

Practical implications

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This paper aims to examine the impact of compliance with corporate governance (CG) guidelines during the period 2002-2014 on firm financial performance and firm value of Kenyan-listed companies.

Purpose

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The results of this paper may contribute to the integration of data science and information science within LIS schools and iSchools. It has particular value for LIS school development and reform in the age of big data.

Originality/value

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The framework has only been tested with the companies in the study, and requires testing in practice. As such, it has not covered the ability of companies to change, but has simply developed a framework to assist in identifying the areas that need to be reviewed when considering changing to focus on the customer.

Research limitations/implications

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The authors provide evidence on the relationship between CG practices and firm financial performance and firm value in Kenya. Second, the authors provide evidence on board evaluation which has not been tested before in a “comply or explain” environment. Finally, they evaluate how CMA 2002 CG guidelines steered firm financial performance and firm value over its life cycle from 2002 to 2014. These results are important to CMA and other CG regulators and boards in their efforts to improve CG practices in the region.

Originality/value

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The disclosures in banks have become a matter of grave concern, especially post 2008 world financial crisis. The issue further gets exacerbated because disclosers in banks are part of the III pillar of BASEL-II floated in 1999, and despite that, banks face challenges in this regard. Ownership concentration (OC) is a point of discussion because it may affect banks’ corporate governance and transparency and disclosures (T&D) issues. This study aims to determine how OC affects the transparency in the banks.

Purpose

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In this research, 56 critical success factor (CSF) were extracted from the context of the articles and were adjusted using experts’ opinions in different phases, as well as the fuzzy-Delphi approach. Finally, 15 factors were categorized in the form of steps of the technology transfer model: STAGE-GATE. In the next step, the set of criteria needed to prioritize CFSs was extracted from the literature and finalized with the help of the experts. Then, how each of the CSF influences the identified criteria was scored according to the organization’s export opinions. Finally, the priority of each key success factor was calculated using the additive ratio assessment (ARAS) method.

Design/methodology/approach

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This study provides input to both religion and the state (government) in building a synergy of constructive responses to the effects of the COVID-19 pandemic.

Practical implications

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