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10k
I've been waiting for a refund to show up and I don't see it on my statement yet.
Refund_not_showing_up
5,718
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?
Refund_not_showing_up
5,721
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
Refund_not_showing_up
5,784
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
Refund_not_showing_up
5,751
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
Refund_not_showing_up
5,833
What needs to be done to activate and use a card?
activate_my_card
9,208
Can I activate my card with the app?
activate_my_card
9,221
i cant seem to activate card
activate_my_card
9,193
I have a new card and need to activate it
activate_my_card
9,270
How long does it take to activate my card?
activate_my_card
9,260
DO I have to be 18 to open an account?
age_limit
1,646
Is there a possibility to open an account for my sons and daughters?
age_limit
1,601
How old do you need to be to open an account?
age_limit
1,613
Do you have a limit for someone's age?
age_limit
1,638
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?
apple_pay_or_google_pay
9,764
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?
apple_pay_or_google_pay
9,690
I can't get google pay to work right.
apple_pay_or_google_pay
9,717
What services can I use to top up?
apple_pay_or_google_pay
9,734
I need an ATM right now!
atm_support
4,583
Is the closest ATM to me within 2 miles?
atm_support
4,589
Is there a way to find an ATM around me?
atm_support
4,572
Is there a limit to auto top?
automatic_top_up
1,239
Where do I find the auto top- up?
automatic_top_up
1,164
Do you offer auto top ups?
automatic_top_up
1,191
Where can I find the auto-top option?
automatic_top_up
1,208
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
balance_not_updated_after_bank_transfer
8,705
My transfer is pending too long.
balance_not_updated_after_bank_transfer
8,726
I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.
balance_not_updated_after_bank_transfer
8,632
Where is the transfer to my account?
balance_not_updated_after_bank_transfer
8,682
How long does it take for a transfer to post
balance_not_updated_after_bank_transfer
8,666
my transfer isn't there
balance_not_updated_after_bank_transfer
8,774
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
balance_not_updated_after_cheque_or_cash_deposit
3,418
My cash deposit hasn't posted to my account.
balance_not_updated_after_cheque_or_cash_deposit
3,394
Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist.
balance_not_updated_after_cheque_or_cash_deposit
3,414
I deposited a cheque, but the balance hasn't changed yet.
balance_not_updated_after_cheque_or_cash_deposit
3,463
Where is my missing cheque I deposited?
balance_not_updated_after_cheque_or_cash_deposit
3,336
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?
balance_not_updated_after_cheque_or_cash_deposit
3,355
Why can't I transfer to an account?
beneficiary_not_allowed
7,122
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues.
beneficiary_not_allowed
7,080
Why can't my beneficiary get access?
beneficiary_not_allowed
7,056
Why can't I transfer to another account?
beneficiary_not_allowed
7,036
My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this?
beneficiary_not_allowed
7,040
Please help me, there is a transaction in the incorrect account.
cancel_transfer
2,194
Help me cancel a transaction.
cancel_transfer
2,152
who do I talk to, to cancel a transfer?
cancel_transfer
2,128
I need to cancel a transfer I made.
cancel_transfer
2,108
What are the steps I need to take to cancel a transaction?
cancel_transfer
2,112
want to get a new card in china
card_about_to_expire
9,637
I'm in China and really need a new card.
card_about_to_expire
9,619
I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost?
card_about_to_expire
9,570
Do I need to order a new card if mine is expiring?
card_about_to_expire
9,571
How can I know where my card will be accepted?
card_acceptance
3,145
How do I know where I can use my card?
card_acceptance
3,098
I want to find out what happened to my new card?
card_arrival
59
My new card hasn't came in.
card_arrival
33
How can I check on the delivery status of my card?
card_arrival
69
Am I able to track a card that has already been sent?
card_arrival
127
I would like to track the card you sent to me.
card_arrival
31
I would like to make sure it is delivered on a certain date.
card_delivery_estimate
1,097
When can I expect my card to arrive?
card_delivery_estimate
1,050
I need my card ASAP!
card_delivery_estimate
1,062
How long until the card arrives?
card_delivery_estimate
1,088
How do I add a card on to the app?
card_linking
218
What do I need to do to link my new card for my account?
card_linking
211
I found my lost card. Am I still able to use it?
card_linking
195
I found my card again. Can I put it back into the app?
card_linking
259
I just got a card, how can I add it to the app?
card_linking
158
I seem to be unable to make any transactions.
card_not_working
1,336
My physical card is not working
card_not_working
1,289
How do I re-order a damaged card?
card_not_working
1,301
Why won't the machine accept my card anymore?
card_not_working
1,327
Why was I charged an extra fee when paying with card?
card_payment_fee_charged
2,527
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
card_payment_fee_charged
2,683
I see I was charged extra when I used the card. I am not sure why, please tell me why.
card_payment_fee_charged
2,638
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
card_payment_fee_charged
2,551
Why was I charged extra when paying with card?
card_payment_fee_charged
2,617
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
card_payment_fee_charged
2,681
I'm noticing a payment/purchase at a company that I don't recognise.
card_payment_not_recognised
3,522
I didn't do a payment and I have it now.
card_payment_not_recognised
3,614
I don't understand where this charge came from.
card_payment_not_recognised
3,486
I need to know where this charge is coming from?
card_payment_not_recognised
3,630
Could you please put a freeze on my card? There are some payments on it that I don't know where they came from.
card_payment_not_recognised
3,598
They is a payment I don't recognize on my statement.
card_payment_not_recognised
3,493
I think there has been a mistake on my exchange rate for this purchase.
card_payment_wrong_exchange_rate
448
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
card_payment_wrong_exchange_rate
451
The exchange rate is incorrect for something I bought
card_payment_wrong_exchange_rate
547
The fee charged when I changed rubles into British pounds was too much.
card_payment_wrong_exchange_rate
470
Why didn't I receive the correct exchange rate for an item that I purchased?
card_payment_wrong_exchange_rate
551
Why is the exchange rate terrible? That can't be close to the actual interbank rate.
card_payment_wrong_exchange_rate
415
The ATM kept my card?
card_swallowed
6,285
An ATM swallowed my credit card!
card_swallowed
6,287
Make me understand why I am charged an extra fee when I use the ATM.
cash_withdrawal_charge
9,433
Why am I being charged for getting cash?
cash_withdrawal_charge
9,454
Why was there a fee on my cash withdrawal?
cash_withdrawal_charge
9,357
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
cash_withdrawal_charge
9,407
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
cash_withdrawal_charge
9,391
I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud?
cash_withdrawal_charge
9,491
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
cash_withdrawal_not_recognised
8,813
My app shows cash I didn't get.
cash_withdrawal_not_recognised
8,826
There is a withdrawal on my account I didn't make.
cash_withdrawal_not_recognised
8,798
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