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|---|---|---|
I've been waiting for a refund to show up and I don't see it on my statement yet. | Refund_not_showing_up | 5,718 |
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? | Refund_not_showing_up | 5,721 |
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me | Refund_not_showing_up | 5,784 |
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it. | Refund_not_showing_up | 5,751 |
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back? | Refund_not_showing_up | 5,833 |
What needs to be done to activate and use a card? | activate_my_card | 9,208 |
Can I activate my card with the app? | activate_my_card | 9,221 |
i cant seem to activate card | activate_my_card | 9,193 |
I have a new card and need to activate it | activate_my_card | 9,270 |
How long does it take to activate my card? | activate_my_card | 9,260 |
DO I have to be 18 to open an account? | age_limit | 1,646 |
Is there a possibility to open an account for my sons and daughters? | age_limit | 1,601 |
How old do you need to be to open an account? | age_limit | 1,613 |
Do you have a limit for someone's age? | age_limit | 1,638 |
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? | apple_pay_or_google_pay | 9,764 |
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly? | apple_pay_or_google_pay | 9,690 |
I can't get google pay to work right. | apple_pay_or_google_pay | 9,717 |
What services can I use to top up? | apple_pay_or_google_pay | 9,734 |
I need an ATM right now! | atm_support | 4,583 |
Is the closest ATM to me within 2 miles? | atm_support | 4,589 |
Is there a way to find an ATM around me? | atm_support | 4,572 |
Is there a limit to auto top? | automatic_top_up | 1,239 |
Where do I find the auto top- up? | automatic_top_up | 1,164 |
Do you offer auto top ups? | automatic_top_up | 1,191 |
Where can I find the auto-top option? | automatic_top_up | 1,208 |
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! | balance_not_updated_after_bank_transfer | 8,705 |
My transfer is pending too long. | balance_not_updated_after_bank_transfer | 8,726 |
I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright. | balance_not_updated_after_bank_transfer | 8,632 |
Where is the transfer to my account? | balance_not_updated_after_bank_transfer | 8,682 |
How long does it take for a transfer to post | balance_not_updated_after_bank_transfer | 8,666 |
my transfer isn't there | balance_not_updated_after_bank_transfer | 8,774 |
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money! | balance_not_updated_after_cheque_or_cash_deposit | 3,418 |
My cash deposit hasn't posted to my account. | balance_not_updated_after_cheque_or_cash_deposit | 3,394 |
Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist. | balance_not_updated_after_cheque_or_cash_deposit | 3,414 |
I deposited a cheque, but the balance hasn't changed yet. | balance_not_updated_after_cheque_or_cash_deposit | 3,463 |
Where is my missing cheque I deposited? | balance_not_updated_after_cheque_or_cash_deposit | 3,336 |
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue? | balance_not_updated_after_cheque_or_cash_deposit | 3,355 |
Why can't I transfer to an account? | beneficiary_not_allowed | 7,122 |
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. | beneficiary_not_allowed | 7,080 |
Why can't my beneficiary get access? | beneficiary_not_allowed | 7,056 |
Why can't I transfer to another account? | beneficiary_not_allowed | 7,036 |
My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this? | beneficiary_not_allowed | 7,040 |
Please help me, there is a transaction in the incorrect account. | cancel_transfer | 2,194 |
Help me cancel a transaction. | cancel_transfer | 2,152 |
who do I talk to, to cancel a transfer? | cancel_transfer | 2,128 |
I need to cancel a transfer I made. | cancel_transfer | 2,108 |
What are the steps I need to take to cancel a transaction? | cancel_transfer | 2,112 |
want to get a new card in china | card_about_to_expire | 9,637 |
I'm in China and really need a new card. | card_about_to_expire | 9,619 |
I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost? | card_about_to_expire | 9,570 |
Do I need to order a new card if mine is expiring? | card_about_to_expire | 9,571 |
How can I know where my card will be accepted? | card_acceptance | 3,145 |
How do I know where I can use my card? | card_acceptance | 3,098 |
I want to find out what happened to my new card? | card_arrival | 59 |
My new card hasn't came in. | card_arrival | 33 |
How can I check on the delivery status of my card? | card_arrival | 69 |
Am I able to track a card that has already been sent? | card_arrival | 127 |
I would like to track the card you sent to me. | card_arrival | 31 |
I would like to make sure it is delivered on a certain date. | card_delivery_estimate | 1,097 |
When can I expect my card to arrive? | card_delivery_estimate | 1,050 |
I need my card ASAP! | card_delivery_estimate | 1,062 |
How long until the card arrives? | card_delivery_estimate | 1,088 |
How do I add a card on to the app? | card_linking | 218 |
What do I need to do to link my new card for my account? | card_linking | 211 |
I found my lost card. Am I still able to use it? | card_linking | 195 |
I found my card again. Can I put it back into the app? | card_linking | 259 |
I just got a card, how can I add it to the app? | card_linking | 158 |
I seem to be unable to make any transactions. | card_not_working | 1,336 |
My physical card is not working | card_not_working | 1,289 |
How do I re-order a damaged card? | card_not_working | 1,301 |
Why won't the machine accept my card anymore? | card_not_working | 1,327 |
Why was I charged an extra fee when paying with card? | card_payment_fee_charged | 2,527 |
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here? | card_payment_fee_charged | 2,683 |
I see I was charged extra when I used the card. I am not sure why, please tell me why. | card_payment_fee_charged | 2,638 |
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help! | card_payment_fee_charged | 2,551 |
Why was I charged extra when paying with card? | card_payment_fee_charged | 2,617 |
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments. | card_payment_fee_charged | 2,681 |
I'm noticing a payment/purchase at a company that I don't recognise. | card_payment_not_recognised | 3,522 |
I didn't do a payment and I have it now. | card_payment_not_recognised | 3,614 |
I don't understand where this charge came from. | card_payment_not_recognised | 3,486 |
I need to know where this charge is coming from? | card_payment_not_recognised | 3,630 |
Could you please put a freeze on my card? There are some payments on it that I don't know where they came from. | card_payment_not_recognised | 3,598 |
They is a payment I don't recognize on my statement. | card_payment_not_recognised | 3,493 |
I think there has been a mistake on my exchange rate for this purchase. | card_payment_wrong_exchange_rate | 448 |
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong. | card_payment_wrong_exchange_rate | 451 |
The exchange rate is incorrect for something I bought | card_payment_wrong_exchange_rate | 547 |
The fee charged when I changed rubles into British pounds was too much. | card_payment_wrong_exchange_rate | 470 |
Why didn't I receive the correct exchange rate for an item that I purchased? | card_payment_wrong_exchange_rate | 551 |
Why is the exchange rate terrible? That can't be close to the actual interbank rate. | card_payment_wrong_exchange_rate | 415 |
The ATM kept my card? | card_swallowed | 6,285 |
An ATM swallowed my credit card! | card_swallowed | 6,287 |
Make me understand why I am charged an extra fee when I use the ATM. | cash_withdrawal_charge | 9,433 |
Why am I being charged for getting cash? | cash_withdrawal_charge | 9,454 |
Why was there a fee on my cash withdrawal? | cash_withdrawal_charge | 9,357 |
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why? | cash_withdrawal_charge | 9,407 |
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there. | cash_withdrawal_charge | 9,391 |
I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud? | cash_withdrawal_charge | 9,491 |
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more. | cash_withdrawal_not_recognised | 8,813 |
My app shows cash I didn't get. | cash_withdrawal_not_recognised | 8,826 |
There is a withdrawal on my account I didn't make. | cash_withdrawal_not_recognised | 8,798 |
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