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|---|---|---|
My app says I withdraw money from my account from an ATM. | cash_withdrawal_not_recognised | 8,875 |
There is a cash withdrawal in my account that isn't mine. | cash_withdrawal_not_recognised | 8,865 |
Do I have to change my PIN at a bank? | change_pin | 6,931 |
Which atms allow me to change my pin? | change_pin | 6,995 |
Can I reset my PIN? | change_pin | 6,956 |
How do I change my pin while traveling? | change_pin | 6,988 |
My statement shows charges for things I never purchased. Were my account details stolen? | compromised_card | 4,497 |
What to do if my card has been used without my permission? | compromised_card | 4,503 |
I think that someone may be using my card, but I'm not sure,. | compromised_card | 4,486 |
Help me to set up contactless payments. | contactless_not_working | 1,796 |
how to get new card? | contactless_not_working | 1,801 |
I live in the US and I would like to get a card. How do I go about getting one? | country_support | 9,996 |
I need a new card and I live in the United States. | country_support | 9,978 |
Is it possible to get a card outside the UK? | country_support | 9,929 |
I live in Germany. Is that one of the countries you are in? What other countries are you in? | country_support | 9,930 |
My card was declined | declined_card_payment | 5,895 |
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again. | declined_card_payment | 5,869 |
For some reason my card payment didn't work | declined_card_payment | 5,905 |
The card payment I made didn't work. | declined_card_payment | 5,963 |
My card payment failed. | declined_card_payment | 5,867 |
my card was frozen due to putting in the wrong pin too much. how many tries do i have | declined_cash_withdrawal | 5,012 |
What caused my cash withdrawal to be declined? | declined_cash_withdrawal | 5,033 |
The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account? | declined_cash_withdrawal | 4,938 |
I'm trying to take money from my account but its not letting me. Help! | declined_cash_withdrawal | 4,988 |
I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it. | declined_cash_withdrawal | 4,972 |
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card. | declined_cash_withdrawal | 5,054 |
My transfer was declined. What might the reason be? | declined_transfer | 5,616 |
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong? | declined_transfer | 5,576 |
How come my transfer got declined | declined_transfer | 5,592 |
the bank transfer was declined | declined_transfer | 5,546 |
There is a direct debit transaction that I did not authorize | direct_debit_payment_not_recognised | 4,685 |
I see a direct debit transaction in my app that I didn't make. | direct_debit_payment_not_recognised | 4,722 |
I would like to dispute a direct debit transaction | direct_debit_payment_not_recognised | 4,734 |
I see a charge for a direct debit that was not me. | direct_debit_payment_not_recognised | 4,746 |
I may need to dispute a Direct Debit payment. | direct_debit_payment_not_recognised | 4,679 |
My account was charged a debit payment I don't recognize. | direct_debit_payment_not_recognised | 4,798 |
Do the disposable cards have restrictions? | disposable_card_limits | 4,434 |
I need to make multiple disposable cards in a day. | disposable_card_limits | 4,392 |
Are there any restrictions for the disposable cards that I need to be aware of? | disposable_card_limits | 4,397 |
Is there a transaction limit on a disposable card? | disposable_card_limits | 4,456 |
I moved and need to change my personal information. | edit_personal_details | 3,746 |
Can I change my details because I moved? | edit_personal_details | 3,704 |
Change of location, need to change details | edit_personal_details | 3,709 |
How do I change my last name? | edit_personal_details | 3,768 |
Does it cost anything to do currency exchanges? | exchange_charge | 9,040 |
I've been to several different countries, can I exchange the cash with a discount for a large transaction? | exchange_charge | 8,998 |
Is there a fee for currency exchange? | exchange_charge | 9,003 |
Can you tell me about the exchange fee? | exchange_charge | 9,062 |
Can you explain your exchange rates basis? | exchange_rate | 383 |
Please explain your exchange rate policy. | exchange_rate | 336 |
Is there an exchange rate? | exchange_rate | 348 |
Is the exchange rate current? | exchange_rate | 374 |
I would like to exchange currencies, how do I go upon it? | exchange_via_app | 1,451 |
Is there a way to make my money usable in another country? | exchange_via_app | 1,411 |
Can I exchange from USD to GBP? | exchange_via_app | 1,416 |
Does the app allow for exchanges between currencies? | exchange_via_app | 1,472 |
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about. | extra_charge_on_statement | 615 |
An extra pound was charged! | extra_charge_on_statement | 618 |
Where did the €1 fee in my statement come from | extra_charge_on_statement | 721 |
Why has my card been charged an extra pound? | extra_charge_on_statement | 637 |
I had to pay one pound more than the set price! | extra_charge_on_statement | 723 |
My transfer failed | failed_transfer | 7,508 |
Your system is broken. My transfers keep failing, 5 times now. | failed_transfer | 7,433 |
Why won't my transfer go through? | failed_transfer | 7,467 |
My transfer didn't work! Help! | failed_transfer | 7,464 |
please help my transfer go through | failed_transfer | 7,463 |
What are the currency types that I can keep money in. | fiat_currency_support | 1,000 |
I need to know which fiat currencies I can use with you. | fiat_currency_support | 926 |
Do you offer services that hold money in different types of currency? | fiat_currency_support | 953 |
Do you hold money and if so, what currencies do you accept? | fiat_currency_support | 970 |
What are disposable virtual cards? | get_disposable_virtual_card | 8,404 |
Can you provide me a disposable virtual card? | get_disposable_virtual_card | 8,429 |
Do you have the option for a disposable virtual card? | get_disposable_virtual_card | 8,403 |
How do I know what my PIN is? | get_physical_card | 4,060 |
Where is my PIN located? | get_physical_card | 4,029 |
How do I locate my PIN now that I have my card? | get_physical_card | 4,053 |
Will my pin number be sent with my card? | get_physical_card | 4,071 |
Can I have a spare card for this account please? | getting_spare_card | 7,926 |
Will it cost me to get a second card? | getting_spare_card | 7,908 |
How do I obtain a second card? | getting_spare_card | 7,859 |
How much is it to buy another card? I was hoping to buy another one. | getting_spare_card | 7,860 |
what is a virtual and how do i get one | getting_virtual_card | 3,089 |
Where would I order a virtual card? | getting_virtual_card | 3,080 |
What do I have to do to get my virtual card? | getting_virtual_card | 3,029 |
My card is missing. Please help. | lost_or_stolen_card | 1,485 |
What do I do if my card was stolen. | lost_or_stolen_card | 1,545 |
My card has gone missing. | lost_or_stolen_card | 1,522 |
I cannot find my phone, what should I do? | lost_or_stolen_phone | 5,347 |
My phone has been lost or stolen | lost_or_stolen_phone | 5,305 |
I was mugged. They took everything. I can't use the app. What do I do? | lost_or_stolen_phone | 5,310 |
lost my phone, what is account security? | lost_or_stolen_phone | 5,369 |
How do i receive a physical card? | order_physical_card | 8,142 |
What do I need to do to get a card? | order_physical_card | 8,101 |
How can I order a card? | order_physical_card | 8,106 |
What fees are charged for a physical card? | order_physical_card | 8,164 |
Help! I've forgot my app passcode! | passcode_forgotten | 4,879 |
I would like to better understand why my pass-code is not working. | passcode_forgotten | 4,849 |
I used to know my password, but not anymore. | passcode_forgotten | 4,856 |
Can I reset the passcode? | passcode_forgotten | 4,907 |
I notice there's a pending payment on my card. | pending_card_payment | 5,121 |