text
stringlengths 18
241
| category
stringclasses 77
values | __index_level_0__
int64 0
10k
|
|---|---|---|
I'm having difficulty verifying my identity. | unable_to_verify_identity | 3,987 |
I am having a problem proving who I am | unable_to_verify_identity | 3,970 |
Unsure how to provide my identity. | unable_to_verify_identity | 3,909 |
What do I need to bring for identification? | unable_to_verify_identity | 3,993 |
How do you check my identity? | verify_my_identity | 9,866 |
What works for identity verification? | verify_my_identity | 9,805 |
Tell me what the steps for the identity checks are | verify_my_identity | 9,851 |
What documentation do you accept for the identity check? | verify_my_identity | 9,829 |
Show me the source of my money. | verify_source_of_funds | 6,573 |
where are the transfers originating | verify_source_of_funds | 6,525 |
Where can I see where my funds came from? | verify_source_of_funds | 6,537 |
How do I see my source of funds? | verify_source_of_funds | 6,563 |
How can I verify my top up? | verify_top_up | 7,798 |
I can't see a verification code anywhere | verify_top_up | 7,724 |
Why does top-up require verification? | verify_top_up | 7,751 |
Why is it necessary to verify the top up? | verify_top_up | 7,768 |
My virtual card is just not going through. | virtual_card_not_working | 8,170 |
Why won't my virtual card work? | virtual_card_not_working | 8,169 |
Which type of card will I receive? | visa_or_mastercard | 4,142 |
Is it possible to get both a Visa and a Mastercard? | visa_or_mastercard | 4,136 |
can i use both visa and mastercard | visa_or_mastercard | 4,193 |
may I have a Visa and a Mastercard from you. | visa_or_mastercard | 4,105 |
Please help me get a Visa card. | visa_or_mastercard | 4,165 |
What is my identification used for? | why_verify_identity | 3,867 |
Why are you asking so many questions about me? | why_verify_identity | 3,825 |
Can I make transfers before my identity verification? | why_verify_identity | 3,830 |
What is identity check? | why_verify_identity | 3,889 |
i asked for 100 only got 80 | wrong_amount_of_cash_received | 2,447 |
When I went to $100, all the machine would give me was $20. | wrong_amount_of_cash_received | 2,443 |
I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for. | wrong_amount_of_cash_received | 2,430 |
I asked for cash but I did not receive all the funds | wrong_amount_of_cash_received | 2,492 |
my cash balance less than what I thought | wrong_amount_of_cash_received | 2,366 |
Why didn't the ATM give me all my money | wrong_amount_of_cash_received | 2,385 |
Using international ATMs messes up the exchange rate. | wrong_exchange_rate_for_cash_withdrawal | 8,252 |
I did not get the right exchange rate while getting my cash out. | wrong_exchange_rate_for_cash_withdrawal | 8,255 |
I believe my exchange rate is incorrect | wrong_exchange_rate_for_cash_withdrawal | 8,302 |
what is going on with my cash withdrawal? the exchange rate is wrong | wrong_exchange_rate_for_cash_withdrawal | 8,286 |
You applied the wrong exchange rate while I was traveling outside the country. | wrong_exchange_rate_for_cash_withdrawal | 8,368 |
I'm worried about the delay in receiving the refund, can you expedite this for me? | Refund_not_showing_up | 0 |
I've been eagerly anticipating the refund, but it's not reflected in my account yet. Can you investigate the delay and ensure the swift return of my money? | Refund_not_showing_up | 1 |
I've been checking my bank statements regularly, but the refund I'm expecting hasn't shown up. Can you help me track it down and make sure I receive it? | Refund_not_showing_up | 2 |
The refund was confirmed by the seller, but I have yet to see the funds appear in my account. Can you investigate this discrepancy and facilitate the return of my money? | Refund_not_showing_up | 3 |
The expected refund is absent from my account, can you provide an update on its status? | Refund_not_showing_up | 4 |
The refund hasn't arrived in my account as expected, can you help me track it down? | Refund_not_showing_up | 5 |
The refund I requested hasn't appeared in my account yet, can you expedite the process? | Refund_not_showing_up | 6 |
I'm disappointed that the refund hasn't shown up yet, can you address this delay? | Refund_not_showing_up | 7 |
I've been checking my bank statements diligently, but the expected refund hasn't shown up yet. Can you help me locate the missing funds and expedite the reimbursement? | Refund_not_showing_up | 8 |
Despite assurances, the refund is still missing, can you urgently investigate this issue? | Refund_not_showing_up | 9 |
The refund is essential for me, but it's not showing up, can you address this delay? | Refund_not_showing_up | 10 |
Despite assurances, the refund is still missing from my account, can you investigate this delay? | Refund_not_showing_up | 11 |
I've been patiently waiting for the refund to appear on my statement, but it's still not there. Can you investigate why there's a delay? | Refund_not_showing_up | 12 |
The expected refund is still not showing up, can you provide an update on its status? | Refund_not_showing_up | 13 |
The refund hasn't been processed, and it's causing concern, can you investigate and resolve? | Refund_not_showing_up | 14 |
I'm still waiting for the refund to show up, can you help expedite this process? | Refund_not_showing_up | 15 |
I'm still waiting for the refund that was promised to me, can you provide an update? | Refund_not_showing_up | 16 |
The missing refund is causing me worry, can you resolve this issue promptly? | Refund_not_showing_up | 17 |
The overdue refund is still not showing up in my account, can you track it down and resolve? | Refund_not_showing_up | 18 |
I'm worried about the delay in receiving the refund, can you expedite this process for me? | Refund_not_showing_up | 19 |
I'm anxious about the missing refund, can you provide assistance in resolving this promptly? | Refund_not_showing_up | 20 |
The pending refund is causing concern, can you investigate and provide an update? | Refund_not_showing_up | 21 |
The refund has been delayed, and I'm growing increasingly anxious about the situation. Can you provide me with a status update and ensure the prompt return of my funds? | Refund_not_showing_up | 22 |
I'm eagerly waiting for the refund, can you help expedite the process for me? | Refund_not_showing_up | 23 |
I've been eagerly awaiting the refund, but it's not showing up in my account yet. Can you investigate this issue and ensure the timely return of my funds? | Refund_not_showing_up | 24 |
The refund seems to be stuck somewhere, can you investigate and resolve this issue? | Refund_not_showing_up | 25 |
I was promised a refund for the returned item, but it's been weeks and there's no sign of it reflecting in my account. Can you assist me in tracking it down? | Refund_not_showing_up | 26 |
Despite the confirmation, the refund hasn't shown up in my account, can you assist in tracking it down? | Refund_not_showing_up | 27 |
The expected refund is not visible yet, can you provide an update on its status? | Refund_not_showing_up | 28 |
The refund was due by now, but it hasn't shown up in my account. Can you investigate the delay and ensure the prompt return of my funds? | Refund_not_showing_up | 29 |
The refund is overdue and still not showing up in my account, can you provide an update? | Refund_not_showing_up | 30 |
The overdue refund is not showing up, can you assist in resolving this promptly? | Refund_not_showing_up | 31 |
The refund has not been processed, causing concern, can you investigate and resolve? | Refund_not_showing_up | 32 |
It's frustrating that the refund hasn't arrived, can you provide an update on its status? | Refund_not_showing_up | 33 |
I'm concerned about the missing refund, can you help resolve this issue promptly? | Refund_not_showing_up | 34 |
The refund is not visible in my account, can you track it down and resolve the issue? | Refund_not_showing_up | 35 |
I've checked my bank account multiple times, but the refund from the seller still hasn't shown up. I need that money back as soon as possible. | Refund_not_showing_up | 36 |
The refund was confirmed but is still not showing up, can you address this delay? | Refund_not_showing_up | 37 |
The refund was confirmed, but it's not in my account yet. Can you look into this delay and ensure the timely return of my funds? | Refund_not_showing_up | 38 |
I haven't received the refund I was promised and I'm starting to get worried. | Refund_not_showing_up | 39 |
The refund is still pending, and I'm uneasy about the delay. Can you update me on the status of the reimbursement and expedite the process? | Refund_not_showing_up | 40 |
I've been checking my bank statements regularly, but the refund I'm expecting hasn't shown up yet. Can you help me track down the missing funds and expedite the reimbursement process? | Refund_not_showing_up | 41 |
The refund was promised a while ago, but it's still not reflecting in my statement, can you address this? | Refund_not_showing_up | 42 |
Despite numerous assurances, the refund has not appeared in my account. Can you investigate this discrepancy and ensure the swift return of my funds? | Refund_not_showing_up | 43 |
I'm worried about the delay in receiving the refund, can you provide an update on its status? | Refund_not_showing_up | 44 |
I'm still waiting for the refund to be credited back to me, can you help in tracking it down? | Refund_not_showing_up | 45 |
The refund should have been processed by now, but I see no evidence of it in my bank statements. Can you assist me in resolving this matter and recovering the funds? | Refund_not_showing_up | 46 |
I'm concerned about the delay in the refund, can you assist in expediting the process? | Refund_not_showing_up | 47 |
The refund was confirmed, but the money is yet to be credited back to me. | Refund_not_showing_up | 48 |
Despite repeated follow-ups, the refund has not shown up in my account. Can you provide me with an update on the status of the reimbursement and expedite the process? | Refund_not_showing_up | 49 |
The refund was expected by now, but it's still not reflecting in my statement, can you assist? | Refund_not_showing_up | 50 |
I've been eagerly anticipating the refund, but it's not shown up in my account yet. Can you investigate the delay and ensure the swift return of my money? | Refund_not_showing_up | 51 |
Despite the delay, the refund hasn't shown up in my account, can you investigate this issue? | Refund_not_showing_up | 52 |
Despite follow-ups, the refund has not shown up in my account, can you assist in tracking this? | Refund_not_showing_up | 53 |
I requested a refund, but it hasn't reflected in my account yet. Can you provide me with an explanation for the delay and facilitate the quick return of my funds? | Refund_not_showing_up | 54 |
I'm concerned about the delay in the refund, can you expedite this process for me? | Refund_not_showing_up | 55 |
It's concerning that the refund hasn't reflected in my account despite assurances from the seller. Can you step in and expedite the reimbursement process? | Refund_not_showing_up | 56 |
The refund was promised, but it's not in my account yet. Can you look into this delay and ensure the timely return of my funds? | Refund_not_showing_up | 57 |
I'm still waiting for the refund to show up, can you assist in expediting this process? | Refund_not_showing_up | 58 |
Despite repeated promises, the refund has not shown up in my account. Can you investigate this discrepancy and ensure the timely return of my funds? | Refund_not_showing_up | 59 |
Despite repeated promises, the refund has not shown up in my account. Can you investigate this discrepancy and ensure the prompt return of my funds? | Refund_not_showing_up | 60 |
Despite follow-ups, the refund hasn't shown up in my account, can you assist in tracking this? | Refund_not_showing_up | 61 |