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9.95k
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help?
Refund_not_showing_up
5,686
I requested a refund but am unable to see it in my account. Why is that?
Refund_not_showing_up
5,677
I just got my new card, how do I activate it?
activate_my_card
9,191
How do I verify my new card?
activate_my_card
9,182
What is the process for setting up and account for my child?
age_limit
1,571
What about my children?
age_limit
1,570
I want to top up my account. Can I do it with Google Pay?
apple_pay_or_google_pay
9,688
I would like to know if I can top up with Google Pay.
apple_pay_or_google_pay
9,674
Is the closest ATM to me within 2 miles?
atm_support
4,589
Can it automatically top up my account?
automatic_top_up
1,219
How do I activate auto top-up when traveling?
automatic_top_up
1,207
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please.
balance_not_updated_after_bank_transfer
8,625
How soon will my balance be updated to reflect my transfer?
balance_not_updated_after_bank_transfer
8,636
Why has my account balance not changed after depositing a cheque?
balance_not_updated_after_cheque_or_cash_deposit
3,365
I placed a cheque but the funds aren't there
balance_not_updated_after_cheque_or_cash_deposit
3,346
Why is my beneficiary not allowed?
beneficiary_not_allowed
7,017
What are the reasons a beneficiary would be denied?
beneficiary_not_allowed
7,008
I would like help to revert a transaction I did this morning
cancel_transfer
2,089
I made a mistake this morning when I did a transfer. How do I reverse it?
cancel_transfer
2,080
Can I get a new card in China?
card_about_to_expire
9,586
How do I replace a card that's going to expire?
card_about_to_expire
9,551
What places accept my card?
card_acceptance
3,142
Can you track my card for me?
card_arrival
12
Can I track my card while it is in the process of delivery?
card_arrival
3
When will my card be here?
card_delivery_estimate
1,020
Can I choose when my card is delivered?
card_delivery_estimate
1,019
I found my card that I thought I had lost, I need to reactive it, please help.
card_linking
254
Where do I go to get my new card linked?
card_linking
266
What should I do if my card doesn't work?
card_not_working
1,259
I can't get the card itself to work.
card_not_working
1,258
Why, when paying with the card, was I charged an extra fee?
card_payment_fee_charged
2,559
Why do I have to pay extra for using my card?
card_payment_fee_charged
2,590
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
card_payment_not_recognised
3,524
I don't recognize a purchase that was made with my card.
card_payment_not_recognised
3,505
I purchased something abroad, and the exchange rate that was applied was wrong.
card_payment_wrong_exchange_rate
446
I was using a foreign currecy to make a payment and the applied the wrong rate.
card_payment_wrong_exchange_rate
427
My card is stuck inside the ATM.
card_swallowed
6,281
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
cash_withdrawal_charge
9,350
Is the fee with my cash withdrawal a mistake?
cash_withdrawal_charge
9,361
My wallet was taken and I see that someone is using my card! Please help me!
cash_withdrawal_not_recognised
8,796
I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?
cash_withdrawal_not_recognised
8,787
If I am not in the country and I need to change my PIN, how can this be done?
change_pin
7,002
Am I allowed to change my PIN anywhere?
change_pin
6,980
It looks like someone besides me ordered something with my card, what should I do?
compromised_card
4,470
Contactless payments need to be enabled for my card.
contactless_not_working
1,795
How do I find out what countries you service and what countries you do not?
country_support
9,945
What countries can I use my account in?
country_support
9,910
Why has my card been declined?
declined_card_payment
5,848
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.
declined_card_payment
5,839
How come I can't get money at the ATM
declined_cash_withdrawal
4,931
Could you tell me why my cash withdrawal was declined?
declined_cash_withdrawal
4,942
Why are my transfers getting declined?
declined_transfer
5,589
How do I contact customer support about my declined transfer?
declined_transfer
5,595
There is a Direct Debit that looks suspicious.
direct_debit_payment_not_recognised
4,638
I didn't initiate a direct debit that I see on my account
direct_debit_payment_not_recognised
4,790
Is there a limit to a disposable virtual card?
disposable_card_limits
4,403
Are there restrictions on disposable virtual cards?
disposable_card_limits
4,379
Since I got married, I need to change my name.
edit_personal_details
3,715
I want to change my account details.
edit_personal_details
3,691
What is the exchange fee that is charged?
exchange_charge
9,009
What's the cost for exchanges?
exchange_charge
8,985
Your exchange rates come from where?
exchange_rate
306
Where can I find your exchange rates?
exchange_rate
305
I am trying to find out how to exchange currency X with currency Y.
exchange_via_app
1,381
I need to exchange a currency - can I do that here?
exchange_via_app
1,448
Why was I charged $1 in a transaction?
extra_charge_on_statement
613
I see a $1 charge in a transaction.
extra_charge_on_statement
594
Why wouldn't a transfer go through?
failed_transfer
7,533
Why has my payment not transferred?
failed_transfer
7,536
Is it possible to hold money in multiple currencies?
fiat_currency_support
924
Are all European currencies available for holding and exchange?
fiat_currency_support
910
Please can i get a disposable virtual card as well?
get_disposable_virtual_card
8,407
I have a question regarding the PIN of the card?
get_physical_card
4,073
In regards to the PIN of the card?
get_physical_card
4,068
How do I get extra physical cards?
getting_spare_card
7,875
My daughter would like a card from my account? Can I do this?
getting_spare_card
7,840
How can I receive a virtual card?
getting_virtual_card
3,034
Are you able to guide me to my card's location?
lost_or_stolen_card
1,502
I don't have my mobile device and am unable to make the payment because I forgot my details.
lost_or_stolen_phone
5,316
Is there something that I can do since my phone was stolen yesterday?
lost_or_stolen_phone
5,292
Is there a fee for physical cards?
order_physical_card
8,088
How much is a physical card?
order_physical_card
8,153
I tried entering my passcode and it isn't working. Can you help?
passcode_forgotten
4,893
I can't access my account.
passcode_forgotten
4,888
I made a card payment which is showing me pending.
pending_card_payment
5,104
Is there a problem with the payment that I see is still pending?
pending_card_payment
5,095
How is my ATM deposit not available yet?
pending_cash_withdrawal
834
Why would a cash withdrawal be pending?
pending_cash_withdrawal
856
top up not completed
pending_top_up
2,043
Tell my why my top-up is pending.
pending_top_up
1,976
I have an outgoing transfer
pending_transfer
6,104
How long is the wait for a money transfer to post?
pending_transfer
6,037
What do I do if I forgot my PIN?
pin_blocked
1,702
Can I unblock my pin using the app?
pin_blocked
1,750
Please show me how my friend can send me money.
receiving_money
7,369
I want a refund
request_refund
5,414
How do I get a refund for something I bought?
request_refund
5,395
Is it on purpose that my payment has been returned to my account?
reverted_card_payment?
6,734
I think my card payment has been reverted
reverted_card_payment?
6,725
Am I able to use my American Express to add money to my account balance?
supported_cards_and_currencies
2,940
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