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|---|---|---|
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? | Refund_not_showing_up | 5,686 |
I requested a refund but am unable to see it in my account. Why is that? | Refund_not_showing_up | 5,677 |
I just got my new card, how do I activate it? | activate_my_card | 9,191 |
How do I verify my new card? | activate_my_card | 9,182 |
What is the process for setting up and account for my child? | age_limit | 1,571 |
What about my children? | age_limit | 1,570 |
I want to top up my account. Can I do it with Google Pay? | apple_pay_or_google_pay | 9,688 |
I would like to know if I can top up with Google Pay. | apple_pay_or_google_pay | 9,674 |
Is the closest ATM to me within 2 miles? | atm_support | 4,589 |
Can it automatically top up my account? | automatic_top_up | 1,219 |
How do I activate auto top-up when traveling? | automatic_top_up | 1,207 |
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please. | balance_not_updated_after_bank_transfer | 8,625 |
How soon will my balance be updated to reflect my transfer? | balance_not_updated_after_bank_transfer | 8,636 |
Why has my account balance not changed after depositing a cheque? | balance_not_updated_after_cheque_or_cash_deposit | 3,365 |
I placed a cheque but the funds aren't there | balance_not_updated_after_cheque_or_cash_deposit | 3,346 |
Why is my beneficiary not allowed? | beneficiary_not_allowed | 7,017 |
What are the reasons a beneficiary would be denied? | beneficiary_not_allowed | 7,008 |
I would like help to revert a transaction I did this morning | cancel_transfer | 2,089 |
I made a mistake this morning when I did a transfer. How do I reverse it? | cancel_transfer | 2,080 |
Can I get a new card in China? | card_about_to_expire | 9,586 |
How do I replace a card that's going to expire? | card_about_to_expire | 9,551 |
What places accept my card? | card_acceptance | 3,142 |
Can you track my card for me? | card_arrival | 12 |
Can I track my card while it is in the process of delivery? | card_arrival | 3 |
When will my card be here? | card_delivery_estimate | 1,020 |
Can I choose when my card is delivered? | card_delivery_estimate | 1,019 |
I found my card that I thought I had lost, I need to reactive it, please help. | card_linking | 254 |
Where do I go to get my new card linked? | card_linking | 266 |
What should I do if my card doesn't work? | card_not_working | 1,259 |
I can't get the card itself to work. | card_not_working | 1,258 |
Why, when paying with the card, was I charged an extra fee? | card_payment_fee_charged | 2,559 |
Why do I have to pay extra for using my card? | card_payment_fee_charged | 2,590 |
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? | card_payment_not_recognised | 3,524 |
I don't recognize a purchase that was made with my card. | card_payment_not_recognised | 3,505 |
I purchased something abroad, and the exchange rate that was applied was wrong. | card_payment_wrong_exchange_rate | 446 |
I was using a foreign currecy to make a payment and the applied the wrong rate. | card_payment_wrong_exchange_rate | 427 |
My card is stuck inside the ATM. | card_swallowed | 6,281 |
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain? | cash_withdrawal_charge | 9,350 |
Is the fee with my cash withdrawal a mistake? | cash_withdrawal_charge | 9,361 |
My wallet was taken and I see that someone is using my card! Please help me! | cash_withdrawal_not_recognised | 8,796 |
I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this? | cash_withdrawal_not_recognised | 8,787 |
If I am not in the country and I need to change my PIN, how can this be done? | change_pin | 7,002 |
Am I allowed to change my PIN anywhere? | change_pin | 6,980 |
It looks like someone besides me ordered something with my card, what should I do? | compromised_card | 4,470 |
Contactless payments need to be enabled for my card. | contactless_not_working | 1,795 |
How do I find out what countries you service and what countries you do not? | country_support | 9,945 |
What countries can I use my account in? | country_support | 9,910 |
Why has my card been declined? | declined_card_payment | 5,848 |
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please. | declined_card_payment | 5,839 |
How come I can't get money at the ATM | declined_cash_withdrawal | 4,931 |
Could you tell me why my cash withdrawal was declined? | declined_cash_withdrawal | 4,942 |
Why are my transfers getting declined? | declined_transfer | 5,589 |
How do I contact customer support about my declined transfer? | declined_transfer | 5,595 |
There is a Direct Debit that looks suspicious. | direct_debit_payment_not_recognised | 4,638 |
I didn't initiate a direct debit that I see on my account | direct_debit_payment_not_recognised | 4,790 |
Is there a limit to a disposable virtual card? | disposable_card_limits | 4,403 |
Are there restrictions on disposable virtual cards? | disposable_card_limits | 4,379 |
Since I got married, I need to change my name. | edit_personal_details | 3,715 |
I want to change my account details. | edit_personal_details | 3,691 |
What is the exchange fee that is charged? | exchange_charge | 9,009 |
What's the cost for exchanges? | exchange_charge | 8,985 |
Your exchange rates come from where? | exchange_rate | 306 |
Where can I find your exchange rates? | exchange_rate | 305 |
I am trying to find out how to exchange currency X with currency Y. | exchange_via_app | 1,381 |
I need to exchange a currency - can I do that here? | exchange_via_app | 1,448 |
Why was I charged $1 in a transaction? | extra_charge_on_statement | 613 |
I see a $1 charge in a transaction. | extra_charge_on_statement | 594 |
Why wouldn't a transfer go through? | failed_transfer | 7,533 |
Why has my payment not transferred? | failed_transfer | 7,536 |
Is it possible to hold money in multiple currencies? | fiat_currency_support | 924 |
Are all European currencies available for holding and exchange? | fiat_currency_support | 910 |
Please can i get a disposable virtual card as well? | get_disposable_virtual_card | 8,407 |
I have a question regarding the PIN of the card? | get_physical_card | 4,073 |
In regards to the PIN of the card? | get_physical_card | 4,068 |
How do I get extra physical cards? | getting_spare_card | 7,875 |
My daughter would like a card from my account? Can I do this? | getting_spare_card | 7,840 |
How can I receive a virtual card? | getting_virtual_card | 3,034 |
Are you able to guide me to my card's location? | lost_or_stolen_card | 1,502 |
I don't have my mobile device and am unable to make the payment because I forgot my details. | lost_or_stolen_phone | 5,316 |
Is there something that I can do since my phone was stolen yesterday? | lost_or_stolen_phone | 5,292 |
Is there a fee for physical cards? | order_physical_card | 8,088 |
How much is a physical card? | order_physical_card | 8,153 |
I tried entering my passcode and it isn't working. Can you help? | passcode_forgotten | 4,893 |
I can't access my account. | passcode_forgotten | 4,888 |
I made a card payment which is showing me pending. | pending_card_payment | 5,104 |
Is there a problem with the payment that I see is still pending? | pending_card_payment | 5,095 |
How is my ATM deposit not available yet? | pending_cash_withdrawal | 834 |
Why would a cash withdrawal be pending? | pending_cash_withdrawal | 856 |
top up not completed | pending_top_up | 2,043 |
Tell my why my top-up is pending. | pending_top_up | 1,976 |
I have an outgoing transfer | pending_transfer | 6,104 |
How long is the wait for a money transfer to post? | pending_transfer | 6,037 |
What do I do if I forgot my PIN? | pin_blocked | 1,702 |
Can I unblock my pin using the app? | pin_blocked | 1,750 |
Please show me how my friend can send me money. | receiving_money | 7,369 |
I want a refund | request_refund | 5,414 |
How do I get a refund for something I bought? | request_refund | 5,395 |
Is it on purpose that my payment has been returned to my account? | reverted_card_payment? | 6,734 |
I think my card payment has been reverted | reverted_card_payment? | 6,725 |
Am I able to use my American Express to add money to my account balance? | supported_cards_and_currencies | 2,940 |
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