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9.95k
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|---|---|---|
I'd prefer to use my American Express when putting funds into my account. | supported_cards_and_currencies | 2,905 |
I want to stop my account | terminate_account | 6,173 |
The company is no good, please terminate my account. | terminate_account | 6,239 |
How much is it to receive money? | top_up_by_bank_transfer_charge | 1,831 |
What would I be charged in receiving a SEPA transfer? | top_up_by_bank_transfer_charge | 1,830 |
how much does it cost to add money | top_up_by_card_charge | 9,079 |
I need to top up, but I have to use an international card. Is there a cost for that? | top_up_by_card_charge | 9,078 |
Can I top up using cash? | top_up_by_cash_or_cheque | 7,947 |
I want to top up by cheque | top_up_by_cash_or_cheque | 7,946 |
How can correct Top up with the app to work correctly? | top_up_failed | 8,509 |
Why did my top-up not work? | top_up_failed | 8,573 |
How often can I top up? | top_up_limits | 2,270 |
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it. | top_up_reverted | 3,246 |
I want to know why my top-up was reverted | top_up_reverted | 3,281 |
Can friends I have top-up my account? | topping_up_by_card | 4,315 |
With my credit card i would like to transfer money. | topping_up_by_card | 4,265 |
My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded. | transaction_charged_twice | 6,318 |
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please? | transaction_charged_twice | 6,329 |
Why did it cost money to transfer funds? | transfer_fee_charged | 7,173 |
Why is there a charge for my transfer? | transfer_fee_charged | 7,184 |
How simple is it to transfer money into my account? | transfer_into_account | 7,579 |
Can you please explain how to transfer money using the bank transfer process? | transfer_into_account | 7,578 |
Why isn't the recipient seeing the transaction? I just sent the money. | transfer_not_received_by_recipient | 2,710 |
I sent money and the recipient has not received their money after two weeks. | transfer_not_received_by_recipient | 2,721 |
Its been 3 days, How long will my transfer take to get to my wallet? | transfer_timing | 6,686 |
When will the money show in my account? | transfer_timing | 6,630 |
It won't let me prove my identity. | unable_to_verify_identity | 3,971 |
The app does not believe that I am myself | unable_to_verify_identity | 3,922 |
Tell me what the steps for the identity checks are | verify_my_identity | 9,851 |
What is the identity verification process? | verify_my_identity | 9,800 |
What is my source of funds? | verify_source_of_funds | 6,495 |
I would like to know where my source of funds came from. | verify_source_of_funds | 6,494 |
I don't know where the top-up verification code is. | verify_top_up | 7,722 |
I need to find the top up verification code | verify_top_up | 7,708 |
I can't do any business with this virtual card. | virtual_card_not_working | 8,194 |
Visa or Mastercard? | visa_or_mastercard | 4,148 |
I'm happy with Mastercard and want to stick with just that credit card. | visa_or_mastercard | 4,154 |
Why is there a verification to identity | why_verify_identity | 3,836 |
My ID verification hasn't gone through yet, but can I use my account anyway? | why_verify_identity | 3,812 |
Some cash was missing at ATM. | wrong_amount_of_cash_received | 2,343 |
The ATM didn't give me the full requested amount | wrong_amount_of_cash_received | 2,354 |
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM! | wrong_exchange_rate_for_cash_withdrawal | 8,214 |
The cash withdrawal I took seems to be off. The exchange rate is wrong. | wrong_exchange_rate_for_cash_withdrawal | 8,279 |
I haven't received a refund for a canceled flight, and it's been several weeks since I made the request. Could you please investigate why the refund hasn't shown up yet? | Refund_not_showing_up | 0 |
The refund for my order is not reflecting in my account balance. Can you help me track it? | Refund_not_showing_up | 1 |
The refund was processed a week ago, but I haven't received it yet. | Refund_not_showing_up | 2 |
I'm puzzled as to why the refund hasn't shown up in my account yet. | Refund_not_showing_up | 3 |
The refund was supposed to be credited by now, but it's missing from my account. | Refund_not_showing_up | 4 |
I can't see the refund in my account despite the merchant claiming they have processed it. | Refund_not_showing_up | 5 |
I've been waiting for my refund to show up in my account for over a month now. Can you help me track it down? | Refund_not_showing_up | 6 |
I've been checking my account regularly, but the refund is nowhere to be found. | Refund_not_showing_up | 7 |
The merchant confirmed they processed the refund, but it's still not showing in my account. | Refund_not_showing_up | 8 |
I still haven't received the refund in my account despite being told it was processed. | Refund_not_showing_up | 9 |
How long does it usually take for a refund to appear in my account? It's been a while since I requested it. | Refund_not_showing_up | 10 |
I'm waiting for a refund for a defective product I purchased online, but the refund is not showing up in my account. Can you assist me with tracking the status of the refund? | Refund_not_showing_up | 11 |
I returned an item and was expecting a refund, but the money hasn't shown up in my account. What should I do next? | Refund_not_showing_up | 12 |
I can't find the refund in my account despite the merchant confirming it was processed. | Refund_not_showing_up | 13 |
The company said they processed my refund, but it's been a week and I still don't see the money in my account. What should I do? | Refund_not_showing_up | 14 |
There seems to be a delay in the refund showing up in my bank account. | Refund_not_showing_up | 15 |
I initiated a refund process a few days ago, but I have not seen any changes in my account. Can you provide an update on this? | Refund_not_showing_up | 16 |
I was assured a refund for a returned item, but it has been several days and the refund is still not showing up in my account. Please investigate this issue. | Refund_not_showing_up | 17 |
I'm worried because I returned a product for a refund, but the money hasn't shown up in my account yet. Can you look into this for me? | Refund_not_showing_up | 18 |
The online retailer mentioned a refund for a canceled order, but the refund has not been credited back to my account. Can you investigate why the refund is taking longer than expected? | Refund_not_showing_up | 19 |
I made a return at the store last week, but the expected refund is not showing up in my account. Can you assist me in tracking down the missing refund? | Refund_not_showing_up | 20 |
I haven't received a refund for a canceled service, and it's been several days since the refund was promised. Can you provide me with an update on the status of the refund? | Refund_not_showing_up | 21 |
I expected the refund to appear in my account by now, but it hasn't. | Refund_not_showing_up | 22 |
The refund for a damaged item has not appeared in my account, even though I was assured it was processed. Can you assist me in tracking down the missing refund? | Refund_not_showing_up | 23 |
The merchant assured me the refund was processed, but it's not showing up in my account. | Refund_not_showing_up | 24 |
The delay in the refund appearing in my account is causing me distress. | Refund_not_showing_up | 25 |
The refund was promised to be processed within a week, but it's been over two weeks now and I haven't received it. | Refund_not_showing_up | 26 |
I need help tracking down the refund as it's not reflecting in my account balance. | Refund_not_showing_up | 27 |
The online retailer confirmed a refund for a faulty item, but the refund is not reflecting in my account. Can you assist me in ensuring the refund is processed correctly? | Refund_not_showing_up | 28 |
I'm still waiting for a refund for a defective product that I returned a while ago. Can you help me understand why the refund is delayed? | Refund_not_showing_up | 29 |
The airline confirmed a refund for a canceled flight, but the amount has not been credited back to my account. Can you look into why the refund is taking longer than expected? | Refund_not_showing_up | 30 |
The online store mentioned that a refund was initiated for a returned item, but I haven't seen the refund credited to my account. Can you assist me in locating the missing refund? | Refund_not_showing_up | 31 |
The delay in the refund appearing in my account is worrying me. | Refund_not_showing_up | 32 |
I followed up on the refund status, and I was informed that it was processed, but I can't see it in my account. | Refund_not_showing_up | 33 |
I was promised a refund for a billing error, but the refund has not appeared in my bank statement. Can you investigate why the refund is not reflected in my account? | Refund_not_showing_up | 34 |
I submitted a refund request for a defective product, but the refund is still not showing up in my account. Can you help me track the status of the refund? | Refund_not_showing_up | 35 |
It's been over a week since I requested a refund, but I can't find it anywhere in my transaction history. | Refund_not_showing_up | 36 |
I'm still waiting for the refund to appear in my account despite being assured it was processed. | Refund_not_showing_up | 37 |
I haven't seen my refund in my account, even though I was told it was processed. Can you help me understand what's happening? | Refund_not_showing_up | 38 |
The merchant assured me they processed my refund, but I have not received the funds. Can you help me track down the refund? | Refund_not_showing_up | 39 |
I've been waiting for the refund to show up in my account, but it's still not there. | Refund_not_showing_up | 40 |
I still haven't received the refund from the merchant even though it's been weeks now. | Refund_not_showing_up | 41 |
Despite numerous attempts to track the refund, I have yet to see it reflected in my account. | Refund_not_showing_up | 42 |
I'm getting impatient as the refund hasn't shown up in my account. | Refund_not_showing_up | 43 |
The store mentioned they issued my refund, but I haven't seen the money in my account. Can you provide assistance in resolving this matter? | Refund_not_showing_up | 44 |
I was supposed to receive a refund for a double charge on my card, but the refund has not appeared in my account. Can you provide information on why this is happening? | Refund_not_showing_up | 45 |
I'm still waiting for a refund for an unused service I canceled. Can you help me understand the reason for the delay in processing the refund? | Refund_not_showing_up | 46 |
I submitted a refund request for a damaged product, but the refund has not shown up in my account. Can you provide me with an update on the status of the missing refund? | Refund_not_showing_up | 47 |
I'm concerned because I haven't received the refund promised to me. | Refund_not_showing_up | 48 |
I submitted all the required documents for the refund, but it's still not reflecting in my account. | Refund_not_showing_up | 49 |
The merchant assured me that the refund had been processed, but I can't find it in my transaction history. | Refund_not_showing_up | 50 |
My refund is not showing up in my account, and I'm getting worried. Can you help me understand what's going on? | Refund_not_showing_up | 51 |
I submitted a refund request last week, but the money has not appeared in my account yet. Can you check on the status of my refund? | Refund_not_showing_up | 52 |
I received a notification that my refund was processed, but I haven't received the funds in my account. Is there a delay or an issue with the refund process? | Refund_not_showing_up | 53 |
The store confirmed they issued my refund, but I haven't seen it in my account. How can I resolve this issue? | Refund_not_showing_up | 54 |
The merchant assured me they processed the refund, but it's nowhere to be seen in my account. | Refund_not_showing_up | 55 |
I initiated a refund for an item I purchased online, but the refund has still not appeared in my account. Can you provide me with an update on this? | Refund_not_showing_up | 56 |