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What would be the reason there's an extra fee on my statement?
35extra_charge_on_statement
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Is there a way I can get my ATM card back from the machine?
19card_swallowed
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Why did my my transfer get declined?
28declined_transfer
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Do you know why my card payment was reverted?
53reverted_card_payment?
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I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me?
17card_payment_not_recognised
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As for limits are top ups included?
60top_up_limits
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Can I top up with a cheque?
58top_up_by_cash_or_cheque
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I found a charge for a direct debit that was not made by me.
29direct_debit_payment_not_recognised
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The exchange rate on my purchase is wrong.
18card_payment_wrong_exchange_rate
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Can I resent my passcode?
45passcode_forgotten
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Does it cost anything for exchanges?
32exchange_charge
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There's a refund missing from my statement
0Refund_not_showing_up
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Can you explain your exchange rate policy to me?
33exchange_rate
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When would my card be charged an extra fee for a transaction?
16card_payment_fee_charged
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Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this
8beneficiary_not_allowed
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Why was I charged a fee for a transfer?
64transfer_fee_charged
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My American express is experiencing a problem with apple play with top up, can you fix it?
3apple_pay_or_google_pay
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My source of funds need verified.
70verify_source_of_funds
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Can you tell me if my pop-up went through?
59top_up_failed
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Tell me if there are any top-up limits?
60top_up_limits
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I need to order a new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.
10card_about_to_expire
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why hasn't my top up gone through yet
48pending_top_up
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The conversion rate on the ATM that I used with foreign currency was wrong.
76wrong_exchange_rate_for_cash_withdrawal
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I could not get my transfer to happen correctly and was wondering why?
36failed_transfer
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Will filling stations accept my card?
11card_acceptance
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Which ATMs accept this placard ?
4atm_support
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I need to update my current address
31edit_personal_details
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Using an ATM caused me to incur an additional fee. Why?
20cash_withdrawal_charge
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I've lost track of my phone or someone stole it.
43lost_or_stolen_phone
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I would like to know why I was charged twice for my purchase.
63transaction_charged_twice
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Is there a specific type you need for identity verification?
69verify_my_identity
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How can I top-up my limit?
60top_up_limits
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Are your cards available in Europe?
25country_support
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I'm unsure of a withdrawl in my statement.
21cash_withdrawal_not_recognised
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What is the best way to exchange currency?
34exchange_via_app
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How to decide if I get a Visa or Mastercard?
73visa_or_mastercard
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If I will be traveling, is there a way to auto top-up my card on certain days?
5automatic_top_up
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How can I tell where my funds came from?
70verify_source_of_funds
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How long does it take for funds to come through the US to my account?
67transfer_timing
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Can I reset my password? I don't know what it is.
45passcode_forgotten
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How do I link a new card?
14card_linking
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Where are my funds coming from? I need to know.
70verify_source_of_funds
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The expiration date of my card is approaching .
10card_about_to_expire
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Can I set up an automatic top-up for travel.
5automatic_top_up
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If my card is trapped in the ATM, what do I do?
19card_swallowed
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I want to withdraw money, where can I go?
4atm_support
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I made a transaction and it is taking a very long time to go through.
66transfer_not_received_by_recipient
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Which country's currency do you support?
37fiat_currency_support
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Help my verify my id.
68unable_to_verify_identity
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Are you able to locate my card?
42lost_or_stolen_card
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There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges?
17card_payment_not_recognised
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Can I get a spare card for someone else to use?
40getting_spare_card
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I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?
36failed_transfer
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My card is about to expire. How much does it cost to order a new one and how fast will I get it?
10card_about_to_expire
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Can I reactivate a card I thought I lost?
14card_linking
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My passcode doesn't work
45passcode_forgotten
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What steps must I follow to get a Visa credit card?
73visa_or_mastercard
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I don't understand where this debit came from and want it removed.
29direct_debit_payment_not_recognised
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I have 1 other US card. Can you take that?
54supported_cards_and_currencies
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How long should my new card take to arrive?
12card_arrival
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How long to I have to wait for a transfer to reach my account?
67transfer_timing
[ 0.1622314453125, 1.294921875, -0.51123046875, -0.0904541015625, 2.28515625, -1.8056640625, -0.318603515625, -0.64990234375, -0.98583984375, -1.2021484375, -1.8486328125, -0.98974609375, -0.185302734375, -0.9013671875, -0.1424560546875, -1.146484375, 0.26025390625, -0.0816650390625, -1.36328125, -0.755859375, 0.38232421875, -1.3583984375, 0.312744140625, -1.6201171875, -0.56591796875, -0.8017578125, 0.46533203125, -0.29638671875, -1.2431640625, -0.368896484375, -0.5302734375, -0.299072265625, 0.59228515625, -0.299072265625, 0.16357421875, -1.6982421875, -0.31640625, -0.109130859375, -0.432861328125, 0.228515625, 0.0772705078125, 0.434326171875, 1.408203125, 3.947265625, 0.927734375, 3.146484375, 0.75341796875, -0.572265625, 0.1405029296875, 0.53857421875, -0.5439453125, 0.47265625, 0.4189453125, -0.66845703125, -0.88671875, -0.313232421875, 0.264404296875, 0.260498046875, -0.10565185546875, -0.239013671875, -0.8818359375, -0.291015625, -0.29248046875, 0.5400390625, 9.203125, 0.374755859375, -0.69580078125, 0.2100830078125, 0.9296875, -1.2587890625, -0.445068359375, 0.37353515625, 1.5615234375, -1.220703125, -0.5703125, -0.240478515625, 0.814453125 ]
We need both a visa and a Mastercard.
73visa_or_mastercard
[ -0.70166015625, 0.358642578125, 2.21875, -1.00390625, -0.69384765625, -0.857421875, -0.80908203125, 0.75, -0.66650390625, -0.6484375, -1.1572265625, 0.03753662109375, 0.17919921875, 1.109375, -0.280517578125, -0.10302734375, 0.048370361328125, 0.368408203125, 0.0682373046875, -1.025390625, 0.89990234375, -0.6806640625, 0.63427734375, 0.47607421875, -1.2236328125, -0.0177764892578125, -0.12353515625, -1.5517578125, 0.403564453125, 0.41552734375, -0.1363525390625, 0.93017578125, -0.41650390625, 0.296630859375, -0.255126953125, 0.1561279296875, -0.876953125, -1.330078125, 0.294189453125, 0.3505859375, -0.798828125, -0.4736328125, -0.440673828125, 1.7431640625, -0.319580078125, 0.259521484375, 0.8193359375, -0.20263671875, 0.053619384765625, -0.57568359375, 1.1865234375, -0.58642578125, 0.478515625, 1.064453125, 0.039794921875, 1.15234375, -1.603515625, -0.0687255859375, -0.11956787109375, 0.426513671875, -0.7431640625, -0.7421875, 0.60205078125, -0.452880859375, 0.468994140625, -0.67919921875, 0.7841796875, 0.501953125, -0.44921875, 0.64599609375, 0.0992431640625, 9.296875, -0.60205078125, -1.673828125, -0.01556396484375, -0.18505859375, -0.006694793701171875 ]
Why isn't my ID being verified?
68unable_to_verify_identity
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How long will it take to get to me?
13card_delivery_estimate
[ 0.2381591796875, 0.669921875, 0.51123046875, 3.6796875, 9.1875, -1.1591796875, 0.56689453125, -0.32568359375, -0.88525390625, 0.56591796875, -0.93994140625, -0.6865234375, 0.264892578125, -1.9150390625, 0.478271484375, -1.23046875, 0.4169921875, 0.31689453125, -0.9365234375, 0.475341796875, -0.91650390625, -0.67138671875, 0.47412109375, 0.296875, -1.0458984375, -1.234375, -0.293701171875, -0.294677734375, -0.72802734375, -0.86328125, -1.0966796875, 0.219482421875, 0.03314208984375, -0.468017578125, 0.91552734375, -0.2998046875, -0.399169921875, 0.280517578125, 1.6943359375, 0.35595703125, 1.7431640625, 1.341796875, 1.49609375, 0.8134765625, 0.189208984375, -1.234375, -0.56884765625, -0.94580078125, 0.9365234375, -0.002887725830078125, -1.0517578125, -0.650390625, 0.4267578125, -0.29638671875, -1.2939453125, -0.72119140625, -0.86181640625, -0.0006265640258789062, -1.322265625, -2.185546875, -0.027252197265625, -1.0869140625, -0.7919921875, 0.7880859375, 2.8359375, -0.076416015625, -0.54345703125, 0.0214080810546875, 0.0297698974609375, -1.125, 0.7685546875, -0.31787109375, -0.41796875, -0.544921875, 0.287841796875, 0.1446533203125, 1.455078125 ]
Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.
63transaction_charged_twice
[ -0.65283203125, 0.3916015625, -1.8359375, -0.418701171875, -0.44580078125, 0.0125732421875, 0.4609375, 0.966796875, 0.25048828125, 1.833984375, 0.2178955078125, -0.58203125, 0.53076171875, -0.038116455078125, -0.892578125, 1.109375, 0.310546875, -1.0654296875, 0.779296875, 0.283447265625, 1.2744140625, 0.80859375, 0.66455078125, 0.1708984375, -0.76904296875, -0.43359375, -0.215087890625, -0.607421875, 1.3916015625, 1.0390625, -0.0246124267578125, -0.49609375, -0.355224609375, -0.317138671875, 1.1396484375, 0.02789306640625, -1.4697265625, -0.6259765625, -0.361083984375, 0.254150390625, -0.30810546875, -0.43212890625, 0.3359375, -0.1597900390625, 1.01953125, -0.486572265625, -1, -0.055572509765625, 0.90380859375, -0.364013671875, -1.05078125, -1.107421875, 0.69482421875, -0.371337890625, -1.84765625, 0.1707763671875, -1.4453125, 0.52392578125, 0.03729248046875, -1.296875, 9.71875, 1.2119140625, -0.99609375, 1.1748046875, -1.353515625, -0.97900390625, 0.497314453125, -0.498291015625, -1.423828125, -0.039459228515625, -0.31640625, -0.90087890625, -0.5791015625, 1.521484375, 0.36083984375, 1.0947265625, -1.0732421875 ]
I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end?
53reverted_card_payment?
[ -0.5361328125, -1.140625, 0.87939453125, -0.56787109375, 0.316162109375, -0.388427734375, 1.34375, -0.457275390625, 1.0966796875, 0.06805419921875, 0.47216796875, -1.8134765625, -0.1534423828125, -0.572265625, -1.71875, -0.47314453125, -0.53857421875, 0.8427734375, 5.9453125, 1.7841796875, 2.744140625, 0.1217041015625, -0.97900390625, 0.421875, -1.9599609375, 0.415771484375, -1.1103515625, 0.6064453125, -2.044921875, 2.80859375, -0.304443359375, -0.052032470703125, -1.1533203125, -1.041015625, -0.379638671875, -1.255859375, -0.0360107421875, -0.517578125, 0.82470703125, -1.3134765625, 2.22265625, -0.25244140625, -1.673828125, -0.69775390625, -0.88525390625, -1.109375, -0.2032470703125, 1.810546875, 1.4248046875, 4.4140625, 1.380859375, -0.501953125, -0.80419921875, -1.0576171875, 0.6923828125, 0.033966064453125, -0.7919921875, -0.72802734375, -1.59765625, -0.5595703125, 0.1180419921875, -0.3935546875, -0.035797119140625, -0.7939453125, -0.5556640625, 0.0675048828125, -0.041107177734375, 2.27734375, -0.677734375, -1.0927734375, -0.390625, -0.708984375, -0.7060546875, 0.1622314453125, -1.09375, 1.685546875, -0.364501953125 ]
What happened to my top-up?
61top_up_reverted
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I made a purchase and it says it's pending. What does that mean?
46pending_card_payment
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What is the source of my available funds?
70verify_source_of_funds
[ 0.01142120361328125, 0.36083984375, -0.25732421875, 0.048583984375, 0.1456298828125, 0.1785888671875, -0.630859375, 0.1925048828125, -0.591796875, -0.6845703125, 0.0022430419921875, 0.51904296875, -0.5595703125, -0.2135009765625, 0.09820556640625, -0.10595703125, 0.212646484375, 1.447265625, -0.90380859375, -0.174560546875, -0.798828125, -0.60546875, -1.0634765625, -0.97998046875, 0.1590576171875, -0.29638671875, 0.63623046875, 0.034393310546875, -1.1796875, -0.305908203125, 0.62841796875, 0.2880859375, 0.7880859375, -0.436279296875, -0.86279296875, 0.47412109375, 0.7578125, -0.275146484375, -0.287109375, -0.5263671875, 0.265869140625, 0.159423828125, -0.90625, -0.3720703125, -0.578125, 0.1746826171875, 1.2529296875, 0.70166015625, -1.0791015625, -0.431640625, 0.83203125, 0.8857421875, 0.220947265625, 0.409423828125, 0.453125, -0.58056640625, 0.5185546875, -0.07666015625, 0.202392578125, -0.095458984375, -1.7607421875, -0.1981201171875, -0.284423828125, -0.994140625, 1.01171875, 0.409912109375, 1.0947265625, -1.2978515625, 9.28125, 0.346435546875, -0.37158203125, -0.6328125, 1.3828125, -0.07550048828125, -0.439208984375, -1.390625, 0.1854248046875 ]
Hello, I found the card I misplaced and I need to reactive it, how do I do that?
14card_linking
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Are there restrictions for my disposable card since it does not seem to be working?
72virtual_card_not_working
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How much does it cost to exchange currencies?
32exchange_charge
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Can I reactivate my PIN?
50pin_blocked
[ 1.0205078125, -0.306884765625, -1.025390625, -0.3134765625, -0.04425048828125, 1.529296875, -0.4072265625, -0.732421875, -1.0234375, -0.03582763671875, 0.79931640625, -0.266357421875, 0.032958984375, 0.79833984375, 6.671875, -0.204345703125, 1.1162109375, -0.16796875, -0.91455078125, 0.1851806640625, -1.171875, -0.439208984375, -0.383056640625, -0.51025390625, 1.0166015625, -1.1943359375, 0.19287109375, -0.51220703125, -0.30908203125, -0.60400390625, 0.0104217529296875, 0.12030029296875, 5.89453125, -0.272216796875, -0.716796875, -0.2939453125, -0.492919921875, 0.334228515625, 0.2220458984375, 2.974609375, -1.7568359375, -0.426513671875, -0.54345703125, 0.05059814453125, 2.958984375, 0.1656494140625, -0.401611328125, -1.044921875, -0.35986328125, -0.27197265625, -0.919921875, -0.779296875, -0.01277923583984375, 0.09033203125, -0.359619140625, -0.59716796875, -0.53369140625, -1.115234375, 1.03125, 0.01056671142578125, -0.87451171875, -0.35595703125, -0.292724609375, -1.880859375, -0.35546875, 0.84130859375, -0.42822265625, -0.9990234375, 0.322265625, 0.27978515625, -0.46142578125, 0.31591796875, 0.52685546875, -0.8720703125, -0.258056640625, -0.78125, -0.5322265625 ]
Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?
42lost_or_stolen_card
[ -0.01116180419921875, 0.035858154296875, -0.10943603515625, 2.16015625, -0.54296875, 2.775390625, 0.85400390625, -1.501953125, -0.324951171875, 0.04205322265625, 2.04296875, -0.96826171875, -1.7275390625, 1.2685546875, -1.533203125, 1.890625, -0.52099609375, -0.4853515625, -0.65283203125, -1.529296875, -0.505859375, -0.01367950439453125, 0.272705078125, 0.059722900390625, 0.3740234375, -0.169677734375, -0.46337890625, -0.8427734375, -0.57861328125, 0.080810546875, -0.5556640625, 1.400390625, 0.88623046875, -0.68994140625, -1.0439453125, 1.2001953125, 9.078125, 2.669921875, -0.152587890625, -0.5, 0.06988525390625, -0.1942138671875, -0.8369140625, -0.402099609375, 0.2216796875, 1.9130859375, -0.64794921875, 0.136962890625, -0.931640625, 0.046600341796875, 0.30322265625, 1.7373046875, -0.5732421875, -0.76318359375, -1.232421875, -0.125732421875, 0.07501220703125, 0.0643310546875, -1.6103515625, -0.2685546875, -1.2236328125, -2.1796875, -0.442138671875, 0.294677734375, -0.87646484375, 0.20361328125, 0.56640625, -0.353759765625, 0.1956787109375, 0.08935546875, -0.451416015625, -1.1728515625, 0.89111328125, -0.476806640625, -0.9228515625, -1.8056640625, 0.0284576416015625 ]
What do I need to do to change my PIN?
22change_pin
[ 0.61181640625, 0.66455078125, -0.6513671875, -0.281005859375, 0.261962890625, -0.634765625, 0.57861328125, -0.05950927734375, -1.126953125, -0.10809326171875, 0.2607421875, 0.1591796875, -0.19580078125, 0.0673828125, 9.4375, -1.0185546875, 0.82080078125, 0.348876953125, -0.68701171875, 0.95751953125, -0.77880859375, -0.339599609375, 0.427001953125, -0.3125, 1.748046875, -0.65673828125, 0.09375, -0.203369140625, -0.2445068359375, -0.4384765625, -0.310546875, -0.2120361328125, 1.3720703125, 0.68310546875, -0.368896484375, -1.333984375, -1.2685546875, 0.340576171875, -0.326904296875, 1.564453125, -1.3134765625, -0.47314453125, -0.24853515625, 0.47607421875, 1.423828125, -0.2386474609375, -0.136474609375, -1.3515625, -0.57958984375, -1.4169921875, -0.39599609375, -0.303955078125, -0.10833740234375, 1.076171875, 0.0633544921875, 0.0175933837890625, -0.47265625, -0.68798828125, 0.4541015625, -0.3427734375, -0.83935546875, 0.00948333740234375, 0.01169586181640625, -1.333984375, -0.5546875, 0.05078125, -0.333984375, -0.63232421875, -0.0439453125, -0.34423828125, -0.301025390625, 0.1734619140625, -0.466796875, -0.5419921875, -0.486083984375, -0.330810546875, -0.82470703125 ]
Can I use my card for payment all over the world?
11card_acceptance
[ 1.1015625, -0.583984375, 7.10546875, -0.261474609375, 0.122314453125, 0.6650390625, 1.189453125, 1.5390625, 0.77099609375, -0.46044921875, -0.07098388671875, -0.7158203125, 1.279296875, 0.283447265625, -0.353271484375, 1.310546875, 0.0249481201171875, 3.9453125, 1.4912109375, -0.36767578125, -0.591796875, 0.16357421875, -0.216064453125, 0.966796875, -0.61962890625, -0.357177734375, -1.3310546875, 0.7568359375, -1.279296875, -0.736328125, -0.0110015869140625, 1.005859375, -1.9921875, 1.0849609375, -0.9345703125, -0.97412109375, 0.342529296875, -0.325927734375, 0.701171875, -1.033203125, -0.396728515625, -1.0009765625, -2.017578125, -1.3154296875, -1.92578125, -0.99267578125, 0.51611328125, -0.69970703125, -0.486328125, 1.0068359375, 5.43359375, -0.5224609375, -1.9765625, 1.494140625, 0.6396484375, -0.91259765625, -1.66796875, -0.87255859375, -1.466796875, 1.5615234375, -2.3203125, -0.5654296875, -0.359130859375, -1.7392578125, -0.7421875, 0.30615234375, -0.278076171875, -0.1954345703125, 0.1119384765625, -1.3115234375, -0.250732421875, 1.6015625, -0.189697265625, 0.06451416015625, -1.9599609375, -0.9091796875, 0.75830078125 ]
What is the fastest that I can make a transfer?
67transfer_timing
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I lost my phone!
43lost_or_stolen_phone
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How can I check the exchange rate applied to my transaction?
18card_payment_wrong_exchange_rate
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What are the top up charges for US cards?
57top_up_by_card_charge
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How do I reset my PIN, I can't seem to use my card?
50pin_blocked
[ 3.021484375, 1.0009765625, -0.368408203125, -1.169921875, 0.3583984375, -0.64990234375, 4.83984375, -0.5966796875, -1.87109375, 0.05108642578125, 0.1405029296875, 0.1004638671875, -0.154541015625, 0.029998779296875, 4.765625, -0.494873046875, 1.763671875, -0.45361328125, 0.59130859375, 2.7421875, -0.61474609375, -1.076171875, -0.61767578125, 0.0066375732421875, 0.322509765625, -0.0291290283203125, 0.238525390625, -1.080078125, -0.53515625, 0.70263671875, -1.3349609375, -0.9091796875, 1.4609375, -0.085205078125, 0.7666015625, -0.8662109375, -0.61474609375, 1.322265625, -0.8857421875, 0.984375, -1.552734375, -0.025604248046875, 0.313720703125, -0.01104736328125, 6.9296875, -0.1761474609375, -1.3193359375, -0.736328125, -1.1357421875, -1.3115234375, -0.9990234375, -0.4267578125, 0.1700439453125, -0.4375, -0.047271728515625, 0.8388671875, -1.064453125, -0.7197265625, 0.38623046875, 0.63720703125, -0.005222320556640625, -0.0850830078125, -1.5068359375, -2.30859375, 0.1490478515625, 0.58349609375, -1.23046875, -0.045257568359375, -0.90234375, -0.310302734375, 2, -0.32470703125, 0.046539306640625, -1.1298828125, -1.158203125, 0.034027099609375, -0.599609375 ]
I would like a refund on the extra pound I was charged.
35extra_charge_on_statement
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lost phone, dont want others to access account
43lost_or_stolen_phone
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How do I freeze my card using the app?
23compromised_card
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How many virtual cards do I get?
30disposable_card_limits
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What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?
48pending_top_up
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I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
7balance_not_updated_after_cheque_or_cash_deposit
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Can you tell me how to link one of your cards that I already have?
14card_linking
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I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending?
47pending_cash_withdrawal
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I am traveling to Germany, Will I be able to use my card there?
11card_acceptance
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How do I set-up my PIN for the new card?
39get_physical_card
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How many cards can I have for one account?
40getting_spare_card
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I didn't buy this twice
63transaction_charged_twice
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I got mugged yesterday and lost access to the app. I need to regain it.
43lost_or_stolen_phone
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What happens if my card is stuck in the ATM?
19card_swallowed
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The exchange rate would be?
33exchange_rate
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Why does my transfer say "pending"?
49pending_transfer
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I still haven't seen a refund on my account
0Refund_not_showing_up
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Why is your exchange rate for my card payment wrong
18card_payment_wrong_exchange_rate
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Why is there an extra 1 pound charge on my card?
35extra_charge_on_statement
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Dataset Card for AutoTrain Evaluator

This repository contains model predictions generated by AutoTrain for the following task and dataset:

  • Task: Multi-class Text Classification
  • Model: philschmid/RoBERTa-Banking77
  • Dataset: banking77

To run new evaluation jobs, visit Hugging Face's automatic evaluation service.

Contributions

Thanks to @lewtun for evaluating this model.

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