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uber-reviews

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{ "text": "Multiple times I have asked for support from Uber and I get nonsensical responses from the non-existent response team. It is beyond frustrating. Aside from not having any customer service team, they have no address. I have tried countless ways to research a physical address with phone numbers but there are none. I do not know how a company can operate like this. Have plenty of resources for their drivers, but none for their customers." }

[ { "label": "1", "score": 1 } ]

"2017-11-11T00:00:00"

{ "text_length": 438 }

{ "text": "I got a 7 mile ride. They charged me £32. In the past 15 yrs the most I have ever paid is £12. _x000D_The guys are modern day criminals." }

[ { "label": "1", "score": 1 } ]

"2015-10-10T00:00:00"

{ "text_length": 136 }

{ "text": "Visited Orlando Florida and used Uber twice to return from Universal Studio. The first day I was charged 15.88 and the second trip cost 9.34. When I questioned the first driver about the route we were taking he advised he missed his exit causing him to take the next exit which was completely out of the way. The second driver took the direct route with no problem. When I questioned Uber customer service they explained how algorithms work and found no fault with the fare. I received my receipt and noticed the total should have been 12.84. They did refund the $3 difference but refused to acknowledge the difference in price between the first and second driver even though it was entirely driver error. After researching this seem to be a somewhat common practice. Will use Lyft in the future." }

[ { "label": "1", "score": 1 } ]

"2017-04-07T00:00:00"

{ "text_length": 796 }

{ "text": "I have never experienced a worse service experience than I have had with UBER both here in the US and on my recent trip to the UK. I don't understand how a company can be allowed to do business when it treats their customers the way I was treated. I got a promotional code from Citibank AAdvantage credit card services to use a promo code so I can get credit on my first 2 rides with Uber. I had never used Uber before so I downloaded the App and proceeded to put in the promo code. I kept on getting error messages so I tried to get a customer service phone number in the US. To my surprise a company as big as Uber does not offer any phone customer service in the US. A multibillion dollar company with NO PHONE CUSTOMER SERVICE!!!" }

[ { "label": "1", "score": 1 } ]

"2018-08-03T00:00:00"

{ "text_length": 733 }

{ "text": "Uber in the Southwestern corner of AZ has increased the prices by 11% and are keeping anywhere from 40 to 60% of the fare. Charging for a longer distance but send the driver the shortest. Lyft has con up by 6% and is still cheaper than uber." }

[ { "label": "1", "score": 1 } ]

"2019-10-05T00:00:00"

{ "text_length": 241 }

{ "text": "We got Uber last night literally 4 miles total. The uber driver was confused since his phone said error and he was like I have never seen that before, we asked him to stop and reset, he didn't as we pulled up to the house it said I was going from Jacksonville Florida to CA and the trip amount was over $5000. I immediately told the driver you need to fix this ASAP. He hit trip end and it showed $7.15 which is still high. I look at my bank account and Uber took out $250, I sent them a dispute and received an email back \"this email isn't associated with your account.\" WHAT??? I have only one email... and proceeded to screen shot everything. I had to call my bank and dispute charges, This is still not resolved and closing my account" }

[ { "label": "1", "score": 1 } ]

"2017-07-25T00:00:00"

{ "text_length": 738 }

{ "text": "Uber charged my card for a ride that did not take place. I was notified by my bank of an Uber charge on a weekend during which I never left home. Attempting to contact Uber by phone, or submit a fraudulent statement via their website both proved impossible. The last Uber contact number would not recognize my phone number. Their website would not permit the required screen shot of the fraudulent bank transaction. Ultimately, I resorted to closing the card, reasoning if it happened once, it will certainly happen again. Shame on you Uber." }

[ { "label": "1", "score": 1 } ]

"2017-08-13T00:00:00"

{ "text_length": 541 }

{ "text": "Between comparing themselves to airlines and hotels at peak season who raise theirs rates which they do but never by 5.9 percent of a normal fare or room charge. Dynamic Pricking ,Surge charge and robot customer service with scripted replys they are a rip off. They are not transparent at all in their pricing. They charged $250 at 11PM for a ride that cost $30 twelve hours earlier. The driver took full advantage of the fact there were many riders looking for rides. There were also ample drivers available He raised his surge until someone accepted. There was no disclosures or an idea that he was charging $250. It is not clear what surge charge is It only states 5.9x. 5.9x of what. When you take a ride twelve hours earlier for $30 no one would expect to pay $250 for the same ride. Beware and make sure you know what you will pay before accepting a driver. They are allowed to rake you over the coals" }

[ { "label": "1", "score": 1 } ]

"2015-08-11T00:00:00"

{ "text_length": 923 }

{ "text": "Uber is a great business idea, in theory. Employ ambitious people willing to provide a cheap taxi service using their own vehicles for those brave souls willing to get into a stranger's messy car with the expectation of getting to their destination alive and in one piece for an agreeable price. Less costly than a limo, and far better than collecting returnable cans and bottles from the roadside for those seeking easy cash income. Win-win, right? Not so fast. Without delving into the obvious, the possibility of slipping into the back seat of a serial killer or the rolling annex of a hoarder's hovel, allow me to address the drivers here, who have only recently been permitted to receive and expect a TIP from their passengers, in addition to their 70% share of the cost of an Uber ride from their (yes, brave) fares." }

[ { "label": "2", "score": 1 } ]

"2018-12-30T00:00:00"

{ "text_length": 822 }

{ "text": "Forgot car/house keys in the car. Attempted to contact driver twice a few hours after the incident, he hung up on me both times after I explained why I was calling. Sent an email to uber with no response. Called Uber- voice message saying best way to contact is through email (obviously not). Went to uber headquarters-absolutely no help. The guy in charge of lost and found there said that he was not allowed to contact the driver. What can you do?!?" }

[ { "label": "1", "score": 1 } ]

"2015-09-10T00:00:00"

{ "text_length": 451 }

{ "text": "Wait time fee assessed being the following conditions are true. I ordered the Uber in the exact location I was standing when the Uber arrived. The Uber driver did NOT await on me one second as I was waiting in an obvious location that is easily visible from anywhere in the parking lot. According to the policy, although the driver didn't wait for me - I was the one who waited. “A fee will be begin a few minutes after your driver arrives” & “We will notify you that a charge has started”. Neither of these conditions occurred." }

[ { "label": "1", "score": 1 } ]

"2018-04-13T00:00:00"

{ "text_length": 536 }

{ "text": "Beware anyone who rides with UBER. They are dealing in FRAUDULENT practices!!! For 3 weeks now I was offered the Ride to Earn Savings... 9 rides for a certain percentage of ride the following week. Each week I have taken 10 or more rides. In one day I took 6 Ubers but got credit for only one!!! This week, although I earned the ride savings and have 20 rides that are supposed to be discounted UBER still REFUSES to apply THEIR PROMOTION!!! They keep responding with, \"Sorry while we look into this response.\" ALL the while I cannot use my promotion. " }

[ { "label": "1", "score": 1 } ]

"2018-06-12T00:00:00"

{ "text_length": 552 }

{ "text": "I scheduled a driver for three hours away, for when I needed to go to the airport. One showed up immediately, and then charged me a 'cancellation fee' for not being packed. Uber said they would cancel it. But they only gave me a credit toward a future ride. They refused to refund it, as any ethical company would do. So they made a big profit of $6 on the deal. Because I do not deal with unethical companies. Lyft is just fine." }

[ { "label": "1", "score": 1 } ]

"2018-12-22T00:00:00"

{ "text_length": 429 }

{ "text": "Be careful as Uber are charging surges' without your approval. When you complain they have no evidence you agreed to the surge but still charge the higher fare. I think this is to combat the rise of Juno who do not have any surge pricing. Check your receipts." }

[ { "label": "1", "score": 1 } ]

"2016-08-14T00:00:00"

{ "text_length": 259 }

{ "text": "I was in San Francisco last weekend. Between my sister and myself, Uber cancelled on us 8 times. Where is the credit for them cancelling? This was a big problem because they didn't cancel right away, so several times the car icon was getting closer and then turning around. The drivers we did have were very nice but most of them had no idea about the directions. One even got out and ran across the street to ask someone. I'm going to switch to Lyft." }

[ { "label": "1", "score": 1 } ]

"2019-03-19T00:00:00"

{ "text_length": 451 }

{ "text": "Uber account hacked and they refuse to refund my money. I was out of the country on vacation and someone charged a trip for $37 to my account. I have been arguing with Uber that I was not even in the country and no one else has my account information or access to my phone. I can prove I was not in the country and obviously had my phone with me as I took pictures with it. I am 2 seconds away from canceling my account with them. If I could give them no stars, I would." }

[ { "label": "1", "score": 1 } ]

"2017-07-10T00:00:00"

{ "text_length": 470 }

{ "text": "Uber driver was late and stopped 50 meters ahead of where he was supposed to be. We wave him down but he doesn't come. We call him, he doesn't talk but hangs up then a couple of seconds later starts moving towards us at 5km/h_x000D_ I question if he is ok when he arrives as he seems either drunk or sleepy or just completely spaced out. I don't want to risk the lives of myself and my partner and her _x000D_ 5 year old son. Driver gets aggressive and doesn't want to drive us anymore after we waited for him for so long. I tell him not to yell as he is scaring the 5 year old and its at this moment that he cancels the trip and orders us to get out of his car._x000D_ The 5 year old boy is getting out of the car with one leg on the ground when the driver decides to accelerate. This fool is playing a game with his 1500kg car and a 20kg child. We yell at him and I put the car in park so that he cant harm anyone. We advised him we will be taking it up with the Police._x000D_ Its at this moment, like an infant, this driver begins playing the victim and starts pacing around his car while its in the middle of the road with doors open and hazards on. A tantrum for the adult who realises what he has done is wrong and illegal._x000D_ I have contacted uber and am awaiting their call. If I'm not happy I have an active social media presence and will escalate to the proper ombudsmen as well as the police._x000D_ I REALLY hope uber do not defend this dangerous and irresponsible individual and resolve this quickly._x000D_ Very very disappointed and angry,...._x000D_edit: Update - uber customer service (if you can call it that) is abysmal. They are siding with the driver and banning the passenegers account whilst not revealing ANYTHING about their 'investigation' hiding behind their privacy policy. strongly considering posting the pics and videos of the driver and his car online._x000D_Customer service rep was Abhi who didn't provide us with any resolution and in fact just made things much much worse. Please don't pretend to care about dangerous behaviour if you clearly don't..." }

[ { "label": "1", "score": 1 } ]

"2017-02-08T00:00:00"

{ "text_length": 2094 }

{ "text": "The first time ever in my life that I used a Uber was for Chi-town for new years eve which I only got charged only $35 bucks which is a good thing btw when I was going back home New Years they didn't have enough drivers on the road sor Uber decided to surge price me and I ended up wasting 17th bucka on my debit card. P.S. the drivers aren't that friendly anyways that's why I switched to Lyft which is way better service and you know your not getting ripped off with the amount of money your spending on a ride" }

[ { "label": "2", "score": 1 } ]

"2016-02-22T00:00:00"

{ "text_length": 528 }

{ "text": "Uber is the worst. I call for an Uber, waited at the corner of the street. I saw the car moving on my itinerary/phone and he kept turning around and around. He then stop and walked over to the street. Didn't see him, but saw the car moving and he left. Came over to the side of the street but he never came. We called for another Uber. He came got me and now Uber is charging me $5 for cancellation. I didn't cancel that ride. I stood in the busy streets of Toronto waiting and waiting. He never came for me and they are insisting \"it's accordance to their policy\". UBER SUCK. Pay regular cab rate and get good service." }

[ { "label": "1", "score": 1 } ]

"2017-07-14T00:00:00"

{ "text_length": 619 }

{ "text": "I have been in business for myself for over 30 years and started driving for Uber at the behest of my wife and daughter, who thought I would have fun driving for them. I told them that I thought it was ridiculous to treat your personal car as a cab hauling people around with all costs of operation including risk on your own back, then UBER taking 25% plus riders fee as their take for virtually doing nothing except using their software. A truly incredible business model though...for them to get rich, not you...ever. No one was ever able to explain to me if it actually made dollar sense to drive, so I took a one month part time challenge driving 70 hours total on some weekdays and some weekends. Don't believe the liars who say they make $1,500 a week or more. They would have to work non-stop to even come close, and even then, the other costs that Uber takes and the cost of maintenance, insurance, gas, etc. would make that evaporate. " }

[ { "label": "2", "score": 1 } ]

"2016-04-27T00:00:00"

{ "text_length": 945 }

{ "text": "I'll start by stating in New York uber has the most laziest drivers, more lazy and un- compromising than average crappy cab service. In my experience drivers refuse to contact their customers, they lack any ounce of hospitably, Ive seen cabs on my map literally pass right by me, are too lazy to find me or even make a U-turn. Despite the address I input some drivers will get lazy and drop me off at the wrong spot or a block away from my stop. Some drivers are either to old, lazy or stupid to know how GPS works, which cause locations errors most driver do not want to make up for, for a lot of errors drivers make I \"the customer\" have to compensate for. Uber's refund system is a joke! If a driver cancel a trip the cancel fee comes out of my pocket! And when I report it they give me credit (not an issue) but I want my real money they toke back! Their rating system is adorably useless, because regardless how many one stars a driver gets whats the point if you can't report the driver on their $#*!ty service or better, make a complaint, I've seen drivers that treat me like crap with five or four stars!?. I'm from NY and a lot of drivers are not American therefore theres a big broken English barrier, try explaining a location to someone who doesn't understand you or vice versa. The only reason I ever use uber is literally because Lyft has error issues on my phone, Lyft is also cheaper with nicer drivers, while uber is the Kwik-E-Mart of cab services. Ubers only good for drunk or lazy riders who don't understand good customer service." }

[ { "label": "2", "score": 1 } ]

"2017-05-25T00:00:00"

{ "text_length": 1551 }

{ "text": "Too much words are needed to explain about this big scam ,whether you are a driver or a rider. I have experienced both sides. Uner is collecting your information and selling them and ripping off the driver and the rider both! Stay away from this evil at any cost !" }

[ { "label": "1", "score": 1 } ]

"2016-06-13T00:00:00"

{ "text_length": 266 }

{ "text": "While in San Diego I got three charges in Chicago in one evening for Uber. Two of the charges were visa, one PayPal. Uber would not respond to my emails whatsoever. However both visa and PayPal refunded my money. Now how do you suppose my Uber account got hacked?" }

[ { "label": "1", "score": 1 } ]

"2017-01-28T00:00:00"

{ "text_length": 264 }

{ "text": "Yesterday, I took an Uber from the airport (43 dollar ride). The uber driver allegedly poured a liquid on the seat, took a picture and then nailed my credit card for a 150 dollar cleaning fee. The ride took place in the morning and I do not drink. Uber said sorry. I apparently am not the only one that has experienced this Uber money making plan. The reviews say (take a video of the inside of the car, in case you have another alleged dishonest Uber driver). In the future, I will take a taxi." }

[ { "label": "1", "score": 1 } ]

"2018-06-12T00:00:00"

{ "text_length": 495 }

{ "text": "While staying in Champions Gate, FL, my daughter and friend got an Uber estimate into Orlando at $28 and the return estimate was $28. The first driver took them for the 30 minute drive and dropped them at Church Street after 11 pm. The return driver picked them up around 1 am and brought them back to the hotel 30 minutes and the charge was $63 and stated that it took an hour and 30 minutes. On the map you can see the drive around Buena Vista which was unnecessary. If you know Orlando, you know it's a straight shot on I 4. I drove I 4 that day and there was no construction. It took two emails to get an answer from Uber and they were all over the place with their excuses. Made no sense because it was a straight shot there and a straight shot back. I have used Uber many times but no more. I will use Lyft or go back to old fashioned taxis. How can this business survive with no real customer service?" }

[ { "label": "1", "score": 1 } ]

"2017-07-19T00:00:00"

{ "text_length": 908 }

{ "text": "I used to be a regular Uber user until now. I recently used Uber in Long Beach. I ordered a vehicle at an agreed upon price. When the driver pulled up there were four other people that wanted to share the ride. I asked the driver if this was ok and he said \"no problem\" as he was going to the same place anyway. These were colleagues that were also going to the cruise port so I told them that I would take care of the fare. Once we got there, they gave the driver a very generous tip not realizing the tip was include, but the driver had no problem accepting it. I got my receipt as I always do and then ten minutes later, I got another receipt with an additional 14.00 charge, which they charged my credit card. You can only email their customer service and after they got back to me 72 hours later the customer service rep told me the additional charge was for the extra people." }

[ { "label": "1", "score": 1 } ]

"2015-12-16T00:00:00"

{ "text_length": 881 }

{ "text": "This guy from Houston gave me a ride through uber about a month ago. After chatting for a while, he informed me he was from Houston. He has a nice Ford Explorer. He said he was working in Austin for SXSW to make extra money. I didn't think anything of it but checked my account yesterday. There was almost $100 charged at the Wal-mart in Humble, Tx which is just outside of Houston. Coincidence? You're busted scumbag! I will do everything in my power to get my money back and give you a bad name." }

[ { "label": "1", "score": 1 } ]

"2016-04-11T00:00:00"

{ "text_length": 497 }

{ "text": "Uber increases their prices 30 times when they know people are in need (i.e., leaving events, concerts). Very very unfair and unreasonable, causing people to find other alternatives taxis and shuttles, trains costing $100. Unbelievable." }

[ { "label": "1", "score": 1 } ]

"2016-11-13T00:00:00"

{ "text_length": 236 }

{ "text": "Uber seems to be using Ride Share to attract customers to purchase flat rate rides to selective customers. I have been a customer for a long time but no one get any type of perks for using their service almost every day. It's not fair that there aren't any services that can be helpful to a woman who has anxiety of taking public transportation. It's very difficult and I feel they take advantage of consumer." }

[ { "label": "1", "score": 1 } ]

"2018-03-27T00:00:00"

{ "text_length": 409 }

{ "text": "A friend and I took Uber from Murfreesboro, Tennessee to Nashville for a concert. When the concert was over, got on app for a ride back. It was 8.7 times normal rate. There were people everywhere trying to get a better rate. We were all in the same situation. A lot were college kids. Thank God a taxi came by and offered us a lot better rate. Surge pricing should be against the law and Uber should be heavily fined for this or shut down! Don't ever take Uber or be ready to their surge pricing! Never will I take Uber again!" }

[ { "label": "1", "score": 1 } ]

"2016-07-12T00:00:00"

{ "text_length": 526 }

{ "text": "Friday -- June 8th, 2018 -- Uber SUCKS Big Time !!! This has happened last year also. Today, early morning, I loaded another $50.00 on my Uber Account (but the app did not even show the two cards I loaded, or my previous balance, which was almost $100.00), around 7:00 a.m.. Around noon I tried to get an Uber Ride, but the Uber app would NOT acknowledge me !!! The app kept asking me if I wanted to open an Uber Account, but I already have one, and I know my log-in perfectly.There is NO Customer Service phone number or E-mail Address !!! WTF kind of Customer Service is that !!! Uber >>> YOU SUCK Big Time !!! I wanted to use up my Uber Credit, but I cannot depend on Uber to even get a ride !!!! Late for work, late for doctors appointments !!! >>> Lyft will continue to be my BEST ride service !!! Uber gets a Big FAT >>> Zero Rating . Get your act together Uber >>> You SUCK !!!Last year the same thing happened when I tried to get a ride, but Uber app did NOT even acknowledge me !!! I had over $150.00 (US) on my Uber account, but could not get a ride. Error message said something was wrong with my bank account, but there was nothing wrong with my bank account !!!>>> Uber Sucks Big Time !!! The absolute WORST Customer Service in my life (and I've seen some pretty bad customer service) .. They have NO Customer Service !!! Can't get any worse than that, can you !!!" }

[ { "label": "1", "score": 1 } ]

"2018-06-08T00:00:00"

{ "text_length": 1388 }

{ "text": "I used Uber regularly as well as UberEATS. I loved the convenience! Once... Today I had a meeting across town. When it was over I requested an Uber pool for the cheap price and I had two hours before my next appointment. I'm thinking, \"shouldn't take more than an hour\". I was WRONG! The driver that picked my ride drove past me a minimum of 3x. I saw this on the little gps the app provides. The driver eventually started heading to the OTHER side of town! I tried calling twice to make sure he wasn't lost but he forwarded me to his VM both times and never reached out to me. Eventually, he heads away from my location and the ETA becomes even longer. " }

[ { "label": "1", "score": 1 } ]

"2017-04-07T00:00:00"

{ "text_length": 654 }

{ "text": "I was waiting in front of the pickup address on the curb, freezing. Just when the cab arrived, it suddenly left, and then a minute later I got a message saying the driver had to cancel and I should order another one. I did, two minutes after the driver canceled, which the record shows. Then I got charged five dollars for canceling! This was clearly a mistake, and I wanted to correct it. But there is NO WAY to talk to any customer support on the phone. I sent a tweet and an email, and did not get a response within 24 hours. I'm still waiting." }

[ { "label": "1", "score": 1 } ]

"2016-12-08T00:00:00"

{ "text_length": 547 }

{ "text": "Wasn't aware of their \"SURGE\" pricing, otherwise known as PRICE GOUGING. It seems if you request a ride when they're busy, you are charge more (a lot more!). I was charged 18.35 for 3/4 of a mile ride under 5 minutes. Driver said Uber does not share the inflated price with them." }

[ { "label": "1", "score": 1 } ]

"2016-08-06T00:00:00"

{ "text_length": 279 }

{ "text": "I am a driver for Uber and noticed I am getting shorted on my pay. I was sent 5 miles to get a rider for a 2 mile ride. Made $2.74. Uber charged the rider $5.96. Uber took $2.30 for themselves then gave me 75% which made my real pay 46%. Uber cheats their drivers. On the 500 plus rides I've given they have probably cheated me out of a few thousand dollars and customer service is a JOKE!! WORSE THAN Comcast." }

[ { "label": "1", "score": 1 } ]

"2017-06-08T00:00:00"

{ "text_length": 411 }

{ "text": "In Kadubeesanahalli at 11.00 AM on 31/07/2017, in front of 'Prestige Tech Park' the Uber driver hit my vehicle from right side. I stepped down to find out why he did that. I asked him \"when there is lot of space why you hit my car?\" He replied saying, \"I want to go to the left edge of the road immediately so I hit your vehicle. If I hit your vehicle you will stop so I can go the left edge of the road to drop my passengers.\" This is how the Uber drivers are. Uber is encouraging and teaching their drivers to hit and kill people in order to drop their passengers on time. We are on one way road. He at least does not know that it is one way. He says \"this is two way so I can go to any direction that I want.\" Very strange people on earth. This is how the social responsibility of the Uber is. Great organization." }

[ { "label": "1", "score": 1 } ]

"2017-07-31T00:00:00"

{ "text_length": 816 }

{ "text": "They play around with the prices a lot, both Uber and Lyft. You're using a App and it's not really a “company“. That's customer based oriented and you can just pick up the phone and deal with someone. You're a number and it's not personal. The drivers bare all the cost, they pay for the car, the maintenance, the gas, their time and they are not a employee with benefits. Uber maintains the app but they charge the customer too much and keep too much from the driver. It's up to 40-50% in Uber fees and cost for doing nothing." }

[ { "label": "3", "score": 1 } ]

"2018-07-20T00:00:00"

{ "text_length": 531 }

{ "text": "0n 2/16/18 @ about 4pm I request a ride from Uber (Dave) whom called me to confirm he was picking me up in 5 mins but he cancelled at the last minute. I then arranged another ride with Mark (the app said he would meet me in 29 mins) and waited for him in the freezing cold for more than 30 mins. He then called and said he required additional time to pick me up as he had a problem with his last fare. At this point I told him to never mind as I was going to call a taxi which I did... I wasn't going to risk waiting in the cold to this gang that can't shoot straight. I sent them an email to delete my account after this fiasco." }

[ { "label": "1", "score": 1 } ]

"2018-02-14T00:00:00"

{ "text_length": 629 }

{ "text": "Uber drivers made me feel unsafe. I had one Uber driver harass me and kept calling after the fact I cancelled the ride because he had me waiting over half an hour and then called said he drove to wrong place. Most drivers are rude and somehow there's always an issue with the app, then they don't have customer service or a number where someone can be reached if there is an issue. And when I emailed Uber about the driver making me feel unsafe since he kept calling me and harassing me, their only response was to block the driver or call law enforcement. They need to fix the app and thoroughly background check these people they hire!" }

[ { "label": "1", "score": 1 } ]

"2018-10-08T00:00:00"

{ "text_length": 637 }

{ "text": "Uber ripped me off! Applied \"surge charge\" of 2.2x the fare but there was no prior notification of this in the app. I was not informed and did not grant permission for this. The app only showed a fare estimate of £7-9. I got home to find that a taxi journey that ALWAYS costs me around £7-9 had cost £22.50, already charged to my card and I had no means of recourse in the app. I had to go onto their website to file a \"report a serious issue with you driver\" case to get to a human and they didn't read anything of what I had written - just robotic copy and paste answers! I threatened to take it further and finally got the surge charge refunded but they said it would be a one-time gesture only, so this could happen again and I'd simply be screwed. They made out that they were doing me a massive favour and I was just lying about not being notified of the surge fare._x000D_The next day (today), bizarrely I got an email through: \"Hi xxxx, To ensure your security, we have reset your password. To log into Uber, you will need to choose a new password.\"_x000D_Then when I try to reset this I get the following: \"SOMETHING WENT WRONG. There has been an error, and we are currently looking into it.\"_x000D_However others can log into their accounts using this same computer/same IP. I then checked the app and it was not accessible to me either, so they have killed my account it seems because I demanded my money back. It's fine by me because there wasn't going to be a next time anyway, but what a crooked, horrible company! Avoid!" }

[ { "label": "1", "score": 1 } ]

"2016-10-03T00:00:00"

{ "text_length": 1535 }

{ "text": "I spent over an hour of my personal time seeking the lowest fare to the airport following meetings in Grand Rapids, MI. I'm a government employee, and every dollar counts. Out of over 30 options reviewed, UBER was by far the cheapest at $16 from downtown. Next best was $20, and then the others hovered around $35-45. Google revealed the secret technique on how to preorder a 5:15am Uber the night before._x000D_Out of the shower I spy a circa 5:15am. text that, due to SURGE PRICING, my 5:25am fare would now be 3.5x what we had agreed to the previous evening, and I had 5 minutes (already spent in the shower) I could cancel without being charged a fee. The soonest cab ($40 fare) was 20 minutes away that I couldn't spare at this point. My $16 deal now cost $51. Cancelling Uber at this point would mean a missed flight, lost connections and expensive misery. There was nothing to do but pay whatever they asked. Sort of like breaking down in the middle of nowhere with the only mechanic being the crooked Sheriff's brother. Well played Uber! Well played! I can't help but think this is a frequently used well-planned scenario or else they would have made me aware of this surge thing the night before being a possibility. Had they done so, I would have used a stable priced cab service. I shall never use Uber again. They not only screwed me, but all the transportation providers that were cheaper than $50. I also am left with a bitter taste of my Grand Rapids experience although everything else during my visit was superb. I will never recommend Uber to a friend or worst enemy. NONE OF THIS HAD ANYTHING TO DO WITH MY DRIVER. She was great." }

[ { "label": "1", "score": 1 } ]

"2017-05-20T00:00:00"

{ "text_length": 1649 }

{ "text": "Uber's rules to ride are very unfair to consumers. Today, we got a Uber to take us to Fairfax, 30 minutes from Arlington. When the guy arrived, not only was his car visibly dirty, old and making loud noises, when we got in it smelled like my grandfather who owned and worked on a farm with pigs, when he use to come home at the end of the day. Yet, we had very little choice but ride — unless, as in the past, we refused and get charged $24 anyway. Which brings me to my next issue with Uber — there have been times we've ordered a car, got downstairs in the time it would take, and the car is gone! We get charged anyway. Unfair and ridiculous. " }

[ { "label": "1", "score": 1 } ]

"2017-12-28T00:00:00"

{ "text_length": 650 }

{ "text": "Until a week ago I would always prefer and use Uber as a choice. It was good service at the affordable price rate. The rate was always below the yellow cab rate. Since a week Uber started increasing rate. It is I think based upon the demand and area you are travelling to. It cost now almost 40% more than normal rate. I find this very unethical as it is done w/o informing customer. I feel being cheated and I am so pissed off that I don't want to use Uber anymore. The other day I got a ride from Sunnyside to Manhattan with Uber at $34 and on my way back I took a yellow cab which cost $20. This is unbelievably ridiculous." }

[ { "label": "1", "score": 1 } ]

"2018-03-03T00:00:00"

{ "text_length": 626 }

{ "text": "Checking my Credit card I report, I found that UBER charged me 24.99 USD without my permission. I bought a one-time-Ride-Pass when visiting in New-York in June 2019. I did so after getting a promotion message from the company. The fact that Ride-Pass is recurring was not mentioned. At least, I was not asked to approve a recurring monthly charge. _x000D_Asking the company for a refund is mission impossible. There is no email address and no way you can contact them._x000D_Also, once you were entering a payment method, there is no way to cancel it, unless you enter a new credit card. The only way will be to delete your account." }

[ { "label": "1", "score": 1 } ]

"2019-07-06T00:00:00"

{ "text_length": 633 }

{ "text": "Dec 23, 2016 I was leaving a domestic situation and I was having car trouble. My daughter called Uber for me. I unknowingly dropped my car keys in the driver car. He showed up the next day at my daughter's house while I was at work with my key. My daughter called me and said the driver was demanding $25 for my key because he turned off his meter to bring my keys. Before she could get license plate number he drove off. I complained on the Uber support website and no response. How can he get away with this. Have no way to get in my car now. What is he gaining by keeping my key. Why come to the house and not return my key." }

[ { "label": "1", "score": 1 } ]

"2016-12-28T00:00:00"

{ "text_length": 627 }

{ "text": "I just got charged an extra $20 for a trip that allegedly took 20 min than it actually did. I was dropped off 20 min earlier than shown in the receipt. Uber's receipt is based on false information that Uber has profited from. Disgraceful!" }

[ { "label": "1", "score": 1 } ]

"2019-04-11T00:00:00"

{ "text_length": 238 }

{ "text": "My daughter called for an Uber pick up and was told no driver was available. She called a few more times in hopes that a driver would become available. She was charged $510 (5x $102), but no driver ever showed. Uber refuses to refund the $$. They are insisting that the refund must come from my daughter's bank. It is illegal to be charged for rides that never came. Uber repeatedly stated that no driver was available and yet they charged her anyway!!!" }

[ { "label": "1", "score": 1 } ]

"2019-03-18T00:00:00"

{ "text_length": 453 }

{ "text": "Uber should be shut down immediately - taking advantage of **, illegal Drivers. And the one call USA government let them operating illegally as we understand using drivers like slave working (driving) for almost free with no H Tag license and Commercial Insurance as we know the government got their cut of money. What's funny I see cheap customers paying $3.00 to $5.00 and they still complaining. UBER GO TO HELL." }

[ { "label": "1", "score": 1 } ]

"2016-08-31T00:00:00"

{ "text_length": 415 }

{ "text": "Uber is very convenient and reasonable. I have used it often and have only been disappointed once. That time the driver took a longer route to my house. I rated the driver low and Uber contacted me right away and modified my trip charge!" }

[ { "label": "5", "score": 1 } ]

"2017-09-07T00:00:00"

{ "text_length": 237 }

{ "text": "I have travelled with ola cabs was never cheated like this the driver made us pay the airport fee by cash 110 when it was alredy included in the.the bill was 286+110=396.when we paid 506=396+110" }

[ { "label": "1", "score": 1 } ]

"2016-05-13T00:00:00"

{ "text_length": 194 }

{ "text": "Uber is a great option when traveling or other times you don't have a car available. Fare is reasonable and drivers are polite. I have never had any concerns when using Uber. I will continue to use it especially when traveling rather than renting a car." }

[ { "label": "4", "score": 1 } ]

"2019-03-21T00:00:00"

{ "text_length": 253 }

{ "text": "I was a driver for them and a rider made a report i was'nt her driver and IT wasn't my vehicle so Uber cancelled allowing me to drive driving Now how is this Possiable Im not me and I was'nt driving my own vehicle which is Listed with Uber My room mate also signed up to drive and I had ask Uber in the very beginning if they could just add my room mate to my account since we both drive the same vehicles in which as I said Uber has them Both listed and Uber told me NO but their terms state differently Uber has NO RESPECT for their Drivers all they care about is the riders Because thats where Uber makes their money , on top of it all I've had riders Grab me Curse me out and not once did I give them a bad rateing I tryed my hardest to make each and every trip good but you can not make every one happy especially the drunk Rude ones!" }

[ { "label": "1", "score": 1 } ]

"2015-10-09T00:00:00"

{ "text_length": 847 }

{ "text": "I needed to grab a ride in pouring rain for 3-4 blocks. I'd been given a code for discount ride that was never credited. Then found another charge of $40 on my card. When I made a complaint their answer was I had made a mess requiring cleaning. First off there is no way I'd made a mess with 1 small bag and just sitting there. And if I got seat wet, well it's pouring rain! I could of gotten entire car cleaned for that much. I'm handicapped and on a fixed income. This extra fee causes a hardship and actually takes food from my table. I've used this company for years and have had good and bad but this is robbing me and taking advantage of a trust with my bank info. Company cannot be trusted." }

[ { "label": "1", "score": 1 } ]

"2018-12-07T00:00:00"

{ "text_length": 697 }

{ "text": "I used to absolutely love Uber and took daily trips to and from but I swear this year both Uber and Lyft's prices have skyrocket. Even riding pool has gone up tremendously. It's crazy that people have now decided to pay co workers weekly to carpool with them rather than get an Uber. More people are going to go back to trains and buses in order to save money to get to and from work. Either that, or go ahead and get a car because you'll end up paying a car payment anyway riding daily with this company if not more." }

[ { "label": "2", "score": 1 } ]

"2019-05-31T00:00:00"

{ "text_length": 517 }

{ "text": "Emailed them about an issue with Uber Pool (Driver name Tejan in Mitsubishi Lancer in DC metro area on Saturday night at 8:14pm) and was promised internal investigation but they didn't contact me after that, shared a trip with another 3 people instead of 2, all drunk, one of them with a drink in his hand. I am a girl and was not willing to make an issue and was hoping the driver will do something but he didn't open his mouth to stop the F Words coming from the mouth of the men instead he opened the window and let us freeze in the cold because of alcohol smell. Inappropriate touching due to us crammed in the back, their girlfriend was in between but the guy with a drink kept his arms around her reaching to my shoulder. Uber customer service is a joke." }

[ { "label": "1", "score": 1 } ]

"2016-12-20T00:00:00"

{ "text_length": 761 }

{ "text": "calculating in typical expenses of $.55/mile, Profit 0. Then you have to pay your own self employment \"taxes.\" true income -15%!!!!!!_x000D_today I kept completely busy for 2 hours. As soon as trip done with one, another came. Rush hour Tuesday 330-530 was the time I actually had my Uber turned on. took 40 minutes to get home. milage was 50 miles. Recall that you cannot choose where you will go to. Gross income from Uber: 26 dollars. So before expenses, 13/hr." }

[ { "label": "1", "score": 1 } ]

"2016-11-08T00:00:00"

{ "text_length": 473 }

{ "text": "I used Uber for the first time and the estimated fare was 27-36, being cheaper than Lyft I went ahead and did it then they charged my card 77$ and only gave me 19$ back. I will never do business again with these people." }

[ { "label": "1", "score": 1 } ]

"2019-01-21T00:00:00"

{ "text_length": 219 }

{ "text": "Today we used the Uber app to try to get a ride to work for my daughter. After request, the phone rings and it is the requested driver informing us that because of the weather (winter in Michigan) it would cost us a surcharge of $20 because he had to switch from his car to his truck. I do not see how his switching vehicles becomes our financial burden. Uber needs to set limits on things and not allow their drivers to charge customers what they want. They already started charging more in general, now service charges before you even get a Uber. Sucks, this used to be a good service." }

[ { "label": "1", "score": 1 } ]

"2019-02-12T00:00:00"

{ "text_length": 587 }

{ "text": "When in Ann Arbor the Uber driver was polite and helpful but when in Chicago most drivers DID not come out of the car or speak unless we spoke except to ask where to. Also, the driver was not especially courteous or helpful. This was my first encounter with using Uber." }

[ { "label": "4", "score": 1 } ]

"2017-09-22T00:00:00"

{ "text_length": 269 }

{ "text": "This is the worst Uber allows their customers to scam the drivers. Drivers will lie and say they weren't picked up and then uber charges back the driver and they have to pay for it. This allows customers to get free rides and this is not fair at all. My advice driver for Lyft, because Uber does not go to bat for their drivers period. I drove a person to a different destination per their request and they contact uber and said \"I never showed up.\" Uber charged me the $20 buck so I lost on the fare and my gas money. This was not right at all." }

[ { "label": "1", "score": 1 } ]

"2017-07-10T00:00:00"

{ "text_length": 545 }

{ "text": "billed $285 for a $33 quote. NEVER will use again" }

[ { "label": "1", "score": 1 } ]

"2016-01-05T00:00:00"

{ "text_length": 49 }

{ "text": "The navigation system is great but in India the driver selection is not good, if there are any issues with bills or rates or promos the customer care does not respond quickly." }

[ { "label": "4", "score": 1 } ]

"2017-10-12T00:00:00"

{ "text_length": 175 }

{ "text": "Customer service on the part of Uber completely sucks. Had problems requesting a ride twice that system errored, got locked out of my account because of your errors. Went through help to unlock it and it errored twice. Again same EXACT problem. Tried help again. ZERO response from customer service the second time even after following your prompts online. Bad for business when people are trying to use the service first time on vacation. Ended up having to use taxi service. It's over 12 hours later and STILL no response from Uber. Hope they end up out of business. Will certainly be reporting poor ratings anywhere & everywhere I can including BBB & state attorney general." }

[ { "label": "1", "score": 1 } ]

"2018-09-20T00:00:00"

{ "text_length": 677 }

{ "text": "I used Uber for a couple of medical appointments. The drivers were prompt and so friendly and I could not have been happier. The cars were spotless and I had lots of floor space. The rides were smooth because the cars were very nice and that's important with all my back issues. I highly recommend Uber to anyone and everyone!" }

[ { "label": "5", "score": 1 } ]

"2017-09-24T00:00:00"

{ "text_length": 326 }

{ "text": "DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD. I set up their app just so I would have it handy and had to give them my credit card to do so. Months later I got a charge from them even though I never used them. I called their customer service and got a recording saying the number was out of service. I called the number from my credit card charge and was told to leave a message on their web site." }

[ { "label": "1", "score": 1 } ]

"2018-01-18T00:00:00"

{ "text_length": 396 }

{ "text": "Uber went from 5% commission - 25% and now they have raised the safety fee to $1 60 per ride. So all in all if you done about $100 worth of work with Uber you are looking at about 60 bucks." }

[ { "label": "1", "score": 1 } ]

"2015-10-12T00:00:00"

{ "text_length": 189 }

{ "text": "My kids and I took Uberx to the airport to return home from vacation. My son realized he left his laptop at the hotel, asked the driver to go back. The kids and I go in to retrieve the laptop, gone maybe three mins, the driver did wait. I made sure he would be paid for the extra time. Anyway, about 15 mins into the trip. I get an unknown call from someone with an middle eastern accent named Mike ** claiming my email was hacked and wanted me to get on a laptop or desktop to \"solve\" the issue by getting IP addresses off my account. Told him couldn't, wasn't home. Checked email, no suspicious activity or threats showing. Changed my password and upgraded my security. Contacted Uber by email. Their response was, \"We assure you we have the best protection for your account.\" I have decided to delete the account to be safe." }

[ { "label": "3", "score": 1 } ]

"2016-02-06T00:00:00"

{ "text_length": 827 }

{ "text": "I like that you can see exactly how much the ride will cost before committing, so there is no chance that a driver will drive all over town to raise the fee. I also like that I have never had to wait for more than 15 minutes for a ride. Tipping is optional, but I usually tip." }

[ { "label": "5", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 276 }

{ "text": "Like the drivers and ease of hailing a ride; also app is pretty good as long as everything is going well. HOWEVER, in Nov and Dec of 2017 my account was hacked and fraudulent rides were clocked in in LONDON and PARIS while I was in the USA. First time it was 4 rides; last time it was 9 rides and it all added up quickly. Two of my CC were used in the process, necessitating my CC Company to shut down one of my main credit cards... what a hassle to deal with all that. Customer Service (once you got it) was great as they did reverse charges (so the only folks out of the money I would assume would be the drivers, unless Uber picked up the Fraud Tab). But Uber did charge me a ''fee'' for reversing charges, so I did not walk away completely un-bruised. I promptly SHUT DOWN my account and will find another Ride-Share service that is more secure.Uber has got some issues to work out... their CULTURE as recent news reports allude to but also a BETTER way (faster and easier) to alert corporate about big problems with the app and web site and FRAUD, etc. The system as it is now is elusive and painstakingly complex.4 Stars for the SERVICE & Riders; 1 Star for the Hacking = 2 stars total as my review/ranking.JP" }

[ { "label": "2", "score": 1 } ]

"2017-12-09T00:00:00"

{ "text_length": 1225 }

{ "text": "I was in the middle of my ride, maybe not even the middle 1/4 of the way to my destination and realized I can should switch my destination to another closer location. To edit your location, you have to click the search icon and edit your destination. Cool, However it wouldn't let me. Inside the part where the search icon is and on top of that was a location symbol. Basically means you can't change it. The location you picked is where you're going. I figured this can't be right and starting trying to get answers in why, I cannot change it. I was so furious!!! But because I selected a CHEAPER ride like Uber pool which makes total sense because it's CHEAPER!!! But Uber won't allow you to change it, if you selected Uber pool. Ok, I don't get it." }

[ { "label": "1", "score": 1 } ]

"2018-12-04T00:00:00"

{ "text_length": 751 }

{ "text": "I have used Uber many times and I have had good experiences 99% of the time. I like the convenience of the automatic payment and most of the drivers are great as well." }

[ { "label": "4", "score": 1 } ]

"2017-09-20T00:00:00"

{ "text_length": 167 }

{ "text": "Uber began as a very reputable alternative to other livery services, however, that has changed. Rates are quoted as one amount and billed higher. The drivers are miserable, some of them actually hit their female customers. Uber's customer service is literally non-existent and with the exception of booking a car, all of their online services are at best horrible." }

[ { "label": "3", "score": 1 } ]

"2017-09-11T00:00:00"

{ "text_length": 364 }

{ "text": "I ordered and had to reorder my food again and pay for all food that's were not delivered to me... The delivery guy did not make a real attempt to reach me or ring my bell. And Uber customer service is very bad. No one to talk to!" }

[ { "label": "1", "score": 1 } ]

"2019-05-19T00:00:00"

{ "text_length": 230 }

{ "text": "Great ride to big airport in Houston at 6am. A Courteous and very safe driver picked up in Westheimer area and driven to airport before high traffic time. Will do it again in a heartbeat before driving and having to park." }

[ { "label": "5", "score": 1 } ]

"2019-03-14T00:00:00"

{ "text_length": 221 }

{ "text": "I leased a car thru Uber leasing program in Tampa Honda. I was not given a choice of car and wound up with a 2015 Corolla with stains and burn holes on the seats. The dealership never sent a tag for the car despite me contacting them daily regarding my tag about to expire. They wouldn't issue a new temp tag, told me they mailed it out on 3 different dates and NY temporary tag expired. I couldn't drive the car illegally so it sat there for over a month until they repossessed it. I called the leasing company and was told over $1200 to redeem the car in 4 days. I called on 4th day and was told now it was over $1400 to redeem the car that day." }

[ { "label": "1", "score": 1 } ]

"2016-12-07T00:00:00"

{ "text_length": 647 }

{ "text": "I'm visiting NYC and was attempting to get the attention of a taxi driver and a black Lincoln Continental pulls up with a sheet taped to the right window \"UBER\". The driver said he could take me the 1.5 miles to my destination. I told him I'm not signed up with UBER but heard the rates are better than a taxi. After getting to my destination, he told me the charge was $45 plus a tip and I said \"You've got to be kidding.\" I asked him to show me how he came up with that and he said he does this everyday and knows the rates. He refused to provide a fare estimate and said the fare was based on what he normally charge. I told him I think his practice is illegal and he started to use profanity towards me while speaking very loud and threatened to call NYC when I asked for the fare estimate." }

[ { "label": "1", "score": 1 } ]

"2015-10-11T00:00:00"

{ "text_length": 794 }

{ "text": "I tried Uber, it was relatively quick and 10 pounds cheaper." }

[ { "label": "4", "score": 1 } ]

"2015-05-13T00:00:00"

{ "text_length": 60 }

{ "text": "Having flown overnight 4 hrs took Uber this morning 7.15 am from Chatrapati Shivaji terminal T2 Mumbai airport. Car number ** driver name Ram. I paid him and whilst getting down forgot my mobile left back seat. In 15 mins called my number and the driver picked up saying he has picked another passenger and is near bus terminal Mulund. I asked him if he can wait and I come by rickshaw and pick my mobile. He agreed. Bus terminal is just 10 mins from my house. I rushed, however, he was not there. Upon calling he mentioned the passenger was getting late and could not wait. I asked him how will he return my phone he asked me to call back. On calling he mentioned that I need to pay 20 rupees per kilometer to come and deliver the phone accepted. Tried calling him the full day. Finally he said shall come in the evening. Called him evening. He said, \"Have left. Please pay me. Am coming.\" Accepted. Waiting. Still not arrived. " }

[ { "label": "1", "score": 1 } ]

"2018-04-25T00:00:00"

{ "text_length": 929 }

{ "text": "I buy gift cards for my son and he uses them quite often. I have had problems a couple times, but it is usually on my end. But when I call for help, they are great. They handle it very quickly. He has only had problems with a couple drivers, but other than that both of us are very happy with the service." }

[ { "label": "4", "score": 1 } ]

"2018-07-21T00:00:00"

{ "text_length": 305 }

{ "text": "I have been driving for Uber for 10 months and today I found out they are not reimbursing the drivers in Hampton Roads Virginia the correct amount for the tolls. I spoke to a few reps who informed me they will only correct the past 10 days. SHAME on Uber for not taking care of their drivers and doing the right thing." }

[ { "label": "1", "score": 1 } ]

"2019-04-15T00:00:00"

{ "text_length": 318 }

{ "text": "Last night (November 18), Uber driver Dietrich in Torrance/Redondo Beach took off with my 17-year-old daughter's birthday money, gift cards, bank card, and expensive purse (~$350 total) when she briefly stepped out of the car as they stopped the ride to pick up a friend. She literally chased after the Toyota Yaris, but he wouldn't stop. She called the driver; he told her he'd come back. She waited two hours until 1 a.m. and he didn't. She contacted Uber support, who contacted the driver, who of course denies anything was in the car." }

[ { "label": "1", "score": 1 } ]

"2016-11-19T00:00:00"

{ "text_length": 538 }

{ "text": "I have driven with Lyft for quite some time and I have a 5 star driver rating. I say that to clarify it's not me. I have been trying to sign up to drive with Uber quite unsuccessfully for the better part of year. With two separate accounts even. Both times with both accounts after passing background checks and all other necessary REQUIREMENTS they have held me up each time because they claim I am submitting a profile picture that isn't visible. I have submitted photo after photo after photo after photo, some of which were currently being used and or accepted by Lyft and Hyre. So it cannot be possible that these photos are anything other than exactly what is requested." }

[ { "label": "1", "score": 1 } ]

"2019-06-24T00:00:00"

{ "text_length": 676 }

{ "text": "For myself Uber has been a pleasant surprise. After reading through a hundred plus reviews and watching a few YouTube related videos(hysterical). I found myself uncertain if I wanted to join the Uber Brigade. The reviews seemed for the most part, to be negative. Not enough pay, a lot of down time etc. For myself, Everytime I flip on the Uber app it's non stop, until I stop. However I live in Toronto and I only use it part time. I have a full time gig. If I work Uber its 2 to 4 hrs a night Monday to Thursday at \"rush hour\".Friday I go 5pm until 10pm and start back up at 2-2:30am and work for a few more hours. Saturday repeat and Sunday is always busy up until 4pm. The rate varies for me but I base it by the day. It's been as low as $18 an hour and as high as $35 an hr. I don't always work the best times but I'm still averaging $21 an hr. After my first month. If you work the right times you can make $25-35 an hour, for me a perfect effortless part time job. The people are great. I always offer water and candy. Anyway if you're reading this and contemplating just check it out what do you have to lose. Here's my reference number you'll receive a minimum $50 incentive after your first 10 rides. Or at least that's what my incentive was. I believe it varies by city but anyone can use it https://partners.uber.com/join/?city=Toronto&invite_code=nqrh6fgpue" }

[ { "label": "5", "score": 1 } ]

"2016-12-14T00:00:00"

{ "text_length": 1370 }

{ "text": "Far too overpriced. A ride of less than 10 miles is more than $25. I live in the 5th largest city in America so not sure if this posts a part? This is my biggest reason for not utilizing the service more." }

[ { "label": "2", "score": 1 } ]

"2019-03-20T00:00:00"

{ "text_length": 204 }

{ "text": "I have recently been using uber in Panama central America it has turned into a nightmare experience not only with drivers but also with Uber Support personal. one driver charged me 10 dollars for a fare that has been costing me only 3dollars I made a complaint and instead of supporting me they blocked me from something the driver said about me. He was not the person on the profile also and obviously just a friend of the taxi Uber Driver. I found the app malfunctioned so many times that it caused distress to me. The drivers were so rude that they never answered calls or texts. One taxi driver went to wrong place and did not respond to me I waited for an hour for an arrival but he never turned up. The Uber Support personal are also rude and don't listen to your complaint properly I was actually blocked from using uber because of a driver telling lies about me. I have never been treated so awfully by a taxi service in my entire life." }

[ { "label": "1", "score": 1 } ]

"2016-10-22T00:00:00"

{ "text_length": 951 }

{ "text": "I ordered food from Flying Biscuit through Uber Eats. The food arrived very late, cold, and missing the coffee that I ordered. The driver said that it must have been given to someone else and did not have the food place in a sleeve to keep it warm. I ordered eggs, grits, potatoes, and sledgehammer coffee. The food could not be reheated as the texture and taste would be affected so I had no choice but to toss it. I send several complaints to Uber who said that they would credit me for the coffee ($6.99 and no credit to account as yet), but I would not be credited for the food. Sledgehammer $6.99, Egg-Straordinary Breakfast $8.99, Signature Chicken Sausage Patties $4.29, Busy Area fee $1.65, Booking Fee $4.99, Tax $1.80. After paying this much for a breakfast for one person, shouldn't the food be eatable? ***GIANT RIP-OFF*** I feel violated as a consumer." }

[ { "label": "1", "score": 1 } ]

"2018-03-19T00:00:00"

{ "text_length": 865 }

{ "text": "I've been driving for Uber for a while. I believe Uber is faking its surges to charge more to customers during masked high demand times (customers pay more when demand is high during surges, however, per my experience there is considerably less demand or enough drivers showed up in the area that there is no reason to increase the rates during those surge times). I will make it simple. The following happened many time so I can tell that it was definitely not an error occasion, but a strategy to increase rates at surge times." }

[ { "label": "2", "score": 1 } ]

"2018-05-18T00:00:00"

{ "text_length": 529 }

{ "text": "I arrived at the train station and since I missed the bus and now it take 40 mins before another one to come, try to request an Uber. My phone died and shuts down while it was searching for a driver. I assumed that deleted the transaction because the phone was completely dead and off. I decided to walk home. This walk is 30 mins from the train station with some area with no sidewalks. I make a stop at the store half way home. I get home plug up my phone, check the email and see a receipt from Uber. They charged me for the ride as if the driver reported that he picked me up and dropped me to my destination which didn't happened. I walked 30 mins to my front door. I filed a complaint and their response was after review of your account we believe you made this trip. " }

[ { "label": "1", "score": 1 } ]

"2017-06-08T00:00:00"

{ "text_length": 774 }

{ "text": "I've been using Uber regularly for the past month to go to and from work, all of the a sudden in the past 2 days my fare to work has increased by $3 and is the same from work to home. When I dared to question them I am being blown off and saying I accepted the fare so I shouldn't question it. I accepted the fare because I needed to get to work and wasn't about to be late by $3 an issue I thought could be resolved after, they claim to be upfront in their pricing but charges are not consistent which is unfair and unethical. I know if I call a local taxi my fare is the same no matter what time of the day it is." }

[ { "label": "1", "score": 1 } ]

"2018-02-16T00:00:00"

{ "text_length": 615 }

{ "text": "I don't mind riding Uber. The only issue I have with Uber is some of their policy. It happen a lot to me that my Uber driver cancel because they lost and can't found where I'm located at the moment. And Uber charge me for the driver cancellation. That's not my fault if they lost. And I have to pay for that. When they refund you they give you a credit to use for your next trip. Uber is funny so they never lose and we already lose. I'm not happy about that and want Uber to start refund in our card. Thank God the trip was only 4$. Imagine a trip of 30$ that a driver decide to cancel because they unable to find you. UBER CHANGE THAT POLICY OR I WON'T USE YOU ANYMORE." }

[ { "label": "3", "score": 1 } ]

"2018-01-27T00:00:00"

{ "text_length": 671 }

{ "text": "I see a lot of dumb as riders here who are talking out of their asses._x000D_Goddamn idiots, the driver has no control over the fare. It is your dad Uber that sets rates. Read the frigging terms and conditions before bringing your lazy entitled lard asses into the car._x000D_Those looking for cheap or free rides and complaining about $0.95, take the friggin bus. You don't deserve a car ride._x000D_Frigging losers!" }

[ { "label": "3", "score": 1 } ]

"2015-10-21T00:00:00"

{ "text_length": 421 }

{ "text": "Uber has charged my account for a ride that I did not even take. It was 4 a.m. Central Time and I was home asleep. Fair warning to all Uber users write down each and every time you request a ride and then match it with your checking account or credit card." }

[ { "label": "1", "score": 1 } ]

"2016-07-11T00:00:00"

{ "text_length": 256 }

{ "text": "We used Uber for the first time to attend a wedding reception in Portland and we loved it. The ease of using it was awesome. The people that picked us up were professional, clean and friendly." }

[ { "label": "5", "score": 1 } ]

"2017-09-27T00:00:00"

{ "text_length": 192 }

{ "text": "Holy sh!t!!! So, I have nobody in my life, on purpose. I'm chronically sick, and take care of myself. _x000D_Today I am convinced by EMS, against my better judgment to be taken to the ER, by them. Usually I drive myself. I think, oh yeah, Uber gives a first ride free, I'll get home that way. WRONG!_x000D_Code not working. One response from twitter and email support. I'm desperate, I feel like total crap. I'm basically trapped at the hospital after a horrible day. _x000D_I get completely desperate, phone about to die, I'm literally begging support to help. No response._x000D_I can't walk home, I have handicap plates if that says anything about walking two miles to the bus stop with my oh so generous bus pass from the hospital._x000D_Before the phone finally dies, I have to call the only person I even have a number for anymore, a previous abuser. THAT'S HOW I GOT HOME UBER, YOU F##KS! Wishing you a virulent outbreak of permanent herpes. All of you pieces of sh!t._x000D_Hope this happens to a loved one of yours too you sick MFs. Go to hell. Sick as f##k!" }

[ { "label": "1", "score": 1 } ]

"2016-07-16T00:00:00"

{ "text_length": 1067 }

{ "text": "Friday - June 8th, 2018 - Uber SUCKS… Big Tim!!! This has happened last year also. Today, early morning, I loaded another $50.00 on my Uber Account (but the app did not even show the two cards I loaded, or my previous balance, which was almost $100.00), around 7:00 a.m. Around noon I tried to get an Uber Ride, but the Uber app would NOT acknowledge me!!! The app kept asking me if I wanted to open an Uber Account, but I already have one, and I know my log-in perfectly." }

[ { "label": "1", "score": 1 } ]

"2018-06-08T00:00:00"

{ "text_length": 474 }

{ "text": "It's a wonderful concept and great most of the time. But it scares me a little bit. Ninety nine out of 100 times will be safe, you'll be so glad that you did it. But it's going to be that rare time, and has been times, when it wasn't safe. Thus, I'm scared to do it as a single female. It's safer as a group." }

[ { "label": "4", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 308 }

{ "text": "I live in a very small town and at times there is no one available to pick up. Uber is great in large metropolitan areas. Drivers are very polite and punctual. I noticed that the ride would state a different amount, however after I am dropped off the price has increased. There is no customer service number. I understand that even the drivers don't have a main number to contact for Uber Corporate. That is a serious issue. Every company should have a human to speak with for concerns." }

[ { "label": "4", "score": 1 } ]

"2017-09-25T00:00:00"

{ "text_length": 486 }

{ "text": "I went to log in to my Uber Eats account to order food and I got an error message saying something was wrong with a past order. I went to my account and it immediately took me to Uber Rides site (which I have never used). I could SEE my partner's credit cards but I couldn't delete them. It kept telling me that the last order wasn't paid for but we never got a call or an email or anything. We got the food. That was weeks ago. Bob tells me he used a different card than the one on the account. I tried to order today, it wouldn't let me. I tried to see if the last order was outstanding, the site showed it was paid for. I entered yet another card totaling FOUR cards they have now! None worked. ALL are more than fine. Why are they asking for credit card info and not allowing me to remove it? If they aren't going to use any of them to place this order or pay for a supposed back order, then what are they doing with them?! " }

[ { "label": "1", "score": 1 } ]

"2019-03-13T00:00:00"

{ "text_length": 928 }

{ "text": "I tried to use the Uber app to schedule a pickup at the EWR Marriott hotel in NJ. The app REFUSED to pick me up at the hotel and wanted me to hike all the way to the terminal for a pickup. Why bother with Uber; I can just get the hotel to call a taxi that will pick me up at the door." }

[ { "label": "1", "score": 1 } ]

"2015-11-03T00:00:00"

{ "text_length": 286 }

{ "text": "I started driving with Uber late October 2016. My first week I worked 80 hours, grossed $220., paid $25. Of that in fuel. Put a lot of wear and tear on my brand new Toyota Corolla. Those of you riders that complain about service, remember, you get what you pay for. For me, I realized what a terrible company Uber is for drivers. I wouldn't drive for them again ever." }

[ { "label": "1", "score": 1 } ]

"2017-01-05T00:00:00"

{ "text_length": 367 }