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uber-reviews

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{ "text": "Uber was a life saver when we needed it. The drivers were all wonderful courteous people but the company was not so great. There is no way to get help or even talk to someone from the company and the app was difficult to navigate. There were added fees like Uber technology fee that were not explained or mentioned that was just taken out of our account. There wasn't even a way to ask about it and the drivers got none of the extra money!! Lastly, I kept getting strange texts for Uber codes after I began the process of trying to be a driver. I changed my mind when I found out someone was already trying to hack my account and rack up an unknown amount of charges on it. I will not use Uber again unless it is like the last time I had to do it an emergency with no other options." }

[ { "label": "3", "score": 1 } ]

"2018-07-21T00:00:00"

{ "text_length": 782 }

{ "text": "This is a complaint about a trip on 28.9.17 ordered at 8.25 a.m. Eastern time in Boston. The expected arrival time delayed a lot, 3 min, 6 min, 9 min, 4 min and so on. Then after approx 12 minutes a message came that Driver ** has cancelled the trip! For reference: the surcharge when booing was factor 1.4. Then my host Jennifer booked for me, meanwhile the surcharge was 2.4. I finally arrived with much delay at the railway station. The driver just cancelled since he expected more profitable trips to perform during that time. This practice was confirmed by another Uber driver in Boston when I openly talked with him. On top of all they charged me 5 USD for cancellation. I did not cancel. Finally Uber paid me back only the 5 USD cancellation fee, they did not refund me the approx 15 USD loss being the difference between factor 1.4 and 2.4." }

[ { "label": "1", "score": 1 } ]

"2017-10-18T00:00:00"

{ "text_length": 848 }

{ "text": "Good service with rates little over charged sometimes. But worth using it for long distances and Express Pool is helpful in saving some money. Sometimes the maps are not accurate. Overall the experience is good." }

[ { "label": "4", "score": 1 } ]

"2019-03-10T00:00:00"

{ "text_length": 211 }

{ "text": "I love Uber. However, its customer service can do better. Read my Story. I have a fear of driving. As a result, for the last four years, I have used Uber almost every day to go everywhere; work, events, etc. I even use uber when I travel abroad. As an uber-veteran, I have experienced the good, the bad and the ugly. Yesterday, I forgot my phone in an uber vehicle. When I realized this, I used my room mate's phone to try to log into my account and contact the driver. However, I had forgotten my password. I decided to request a new one. That is where the trouble started. To help you retrieve your password, Uber has a two-step verification; they send you a four-digit code to your phone. This, of course, is for our safety. The problem is \"how do you get the code if you don't have your phone?\" The answer is easy. \"Customer service.\" Right? Only mine was not so easy. " }

[ { "label": "1", "score": 1 } ]

"2018-06-30T00:00:00"

{ "text_length": 873 }

{ "text": "Launched app, was quoted $47 for the 30 mile ride home, what I expected, and what I've paid generally dozens of times. Got picked up and was later billed $133. Triple the quote. Uber says I confirmed the change. I did not, nor would I ever do so. I could have taken a limo for less than that. Dispute denied, just shut up and pay. I fired Uber, and will never use them again." }

[ { "label": "1", "score": 1 } ]

"2019-07-03T00:00:00"

{ "text_length": 375 }

{ "text": "My car was in the repair shop and I needed a ride home from work. I used my Uber app and my driver was there within 15 minutes and she was very professional. Her name was Joke and I said I would use her services again. Great experience!" }

[ { "label": "5", "score": 1 } ]

"2017-10-05T00:00:00"

{ "text_length": 236 }

{ "text": "I'm an avid Uber rider. On 9/30/2017, I ordered an Uber pool around 2pm. My fare was $8.98. The driver picked me up from my location. On the way to my dropoff, the driver picked up another passenger, dropped that passenger off. He proceeded to my dropoff, but he ended my ride by mistake. The driver had to load my dropoff address again. It's only after I got out the car, I realized my fare was duplicated. I've sent emails to UBER. They dont have customer relations, only email. They didnt refund me my money. On October 6, I used their service again. This time my fare was $30.92. This fare was obviously deducted from my Visa card and its also on my statement. On their app, UBER is claiming I have an outstanding payment, but I have PAID THEM. I need help." }

[ { "label": "1", "score": 1 } ]

"2017-10-07T00:00:00"

{ "text_length": 761 }

{ "text": "It would be of great help if uber came up with simple terms or explained what is a uber pool while booking a cab.i booked a cab and chose the option of uber pool since that was the first available option while booking a cab.and the picture of the car for this option was a small car while the other options and pictures were of fancy cars._x000D_When the cab arrived I realized it was sharing,initially I found it a little weird but I agreed to get into the car.the sharing drop was at prabhadevi.so I insisted the driver to drop me first since Wadala comes First.the driver agreed to drop me,but later said that the route on his phone was prabhadevi so he has to drop me 2nd.I told him I would like to get down and asked him how much did it cost.He said he will only be able to tell me once my trip ends.which i found ridiculously lame.Only if uber could come up with a better solution to cancel or discontinue the service.I had a bull$#*! experience will never travel uber in India atleast.WORST experience. 1)wasted 1.30mins of my time and will also recommend my family and friends not to take uber atleast in India." }

[ { "label": "1", "score": 1 } ]

"2017-03-15T00:00:00"

{ "text_length": 1119 }

{ "text": "never seen a small company give itself so may positive reviews on yelp. they do not even try to make them look real" }

[ { "label": "1", "score": 1 } ]

"2014-06-13T00:00:00"

{ "text_length": 115 }

{ "text": "I tried to do instant pay at Wawa. Called. They said I needed to update my card info. When I did that it refused to let me update because of a security issue. I called. The guy said he couldn't help me. I asked for a manager and he continued to argue with me. I had to keep telling him to put someone else on the phone. I had to hang up and call back. Got someone else. He told me I'd just have to wait 45 minutes. So I waited. Updated the card info. Went to go instant pay... Locked me out of the system again saying security issue. Called back. Got the first guy again. Great I thought. I could hear plenty of people laughing in the background. He put me on hold saying it was to pull up my info, but really it was to wait for them to quiet down. " }

[ { "label": "1", "score": 1 } ]

"2019-03-18T00:00:00"

{ "text_length": 749 }

{ "text": "I have had some great Uber rides and one that was outright dangerous. The dangerous one was a driver in Philadelphia who did not have enough room in her old car for my luggage, had the rap music turned up so loud I could not hear my phone, and she texted all the way to the airport. But overall they have been pretty good. Toronto has drivers that I can not even understand due to their accents. The cities that I find best are Phoenix, Denver and Las Vegas." }

[ { "label": "4", "score": 1 } ]

"2017-03-08T00:00:00"

{ "text_length": 458 }

{ "text": "On 6/7/2018 I used my Uber gift card to try to book a ride. As I was booking my ride it depleted my gift card of $45. I was left with $4.71 in my account. And then it asked me to confirm: I did and it said \"oops something went wrong. You don't have enough credits. Use another payment method.\" I have been trying to get my $45 returned to me and they won't respond to my emails. NOTE: this was my 2nd time trying to use Uber and it completely failed. Not only did I not receive their services. They CHARGED ME and won't return any emails. I was LATE for work!" }

[ { "label": "1", "score": 1 } ]

"2018-06-10T00:00:00"

{ "text_length": 559 }

{ "text": "On Wednesday 11th January (@ 6:19PM) I booked Uber Cab and Uber app showed waiting time approx 10 mins, in between I then checked my mails for 2-3 mins, and when I opened Uber app again (after 4mins) it showed nothing (means it looked like no cab was booked, and in fact I didn't see booked cab details). I then opened Uber app and booked the cab again (@6:26 PM) and successfully trip completed." }

[ { "label": "1", "score": 1 } ]

"2017-01-13T00:00:00"

{ "text_length": 396 }

{ "text": "The driver \"cancelled\" and they charge me a cancellation free!! - I use the App for an Uber to pick me up from a gated community. The application directs me to a pickup intersection about 1/4 mile from my current location (on a very hot muggy night). I arrive there but me driver. After a 10 minute wait, I get a \"ride cancelled\" message from the App. At the time of the message notification, I see the driver on the App about a mile away at one of the entrances." }

[ { "label": "1", "score": 1 } ]

"2018-07-19T00:00:00"

{ "text_length": 463 }

{ "text": "I am a Uber user and I really love using this application especially when you go home late night. Recently, my friends and I went to a house party. We took Uber to get home, we were little tipsy at that time. I was sitting in front of the car and after five minutes I told to driver that he needs to pull over because I was going to throw up. He eventually pull over the car and I clearly puked outside, the flow of our travel was smooth, the driver was fine. However, the fare was also fine when we got home. Few days later, Uber sent me an email that the driver charged me $80 for vomiting inside his car. I called Uber service to complain but they did not solve my problem. Ever since that happened, I became more careful using this application. Furthermore, I do not have any bad intentions for the Uber company. I am just here to share my experience with Uber to inform other users that they may encounter this kind of scenario." }

[ { "label": "1", "score": 1 } ]

"2019-02-19T00:00:00"

{ "text_length": 933 }

{ "text": "I used Uber twice on a recent trip to Houston with mixed results. First I used an uberX ($12.88), to save money. The driver showed up and spoke poor English and his car was beat up. He was nice but didn't really know where we were going. Ultimately it worked out but the experience was like a mediocre to bad cab ride, though it cost a lot less." }

[ { "label": "3", "score": 1 } ]

"2014-09-19T00:00:00"

{ "text_length": 345 }

{ "text": "So I haven't used Uber yet, but finally Las Vegas is allowing Uber & Lyft to come here (the taxis have blocked it for years) & so I went to their site to contact them to find out when they are coming here._x000D_I was shocked (thought maybe I was blind) that I couldn't find their contact page._x000D_Sure enough, THERE IS NONE!!!_x000D_What kind of company has no way to contact them???_x000D_Then I went onto their LinkedIn page to voice my disdain & they DELETED MY POST!!!_x000D_If this is how they treat customers, I hope someone brings them down._x000D_No one online should get away with hiding behind a website, NO ONE. Especially not a company that draws such attention._x000D_What does Uber have to hide???" }

[ { "label": "1", "score": 1 } ]

"2015-06-18T00:00:00"

{ "text_length": 715 }

{ "text": "I would like to unsubscribe from Uber's emails but after contacting their support, speaking to several people and several messages back and forth I am still getting their promotional emails. They claim that they have done all they can to unsubscribe me but the emails persist." }

[ { "label": "1", "score": 1 } ]

"2016-06-29T00:00:00"

{ "text_length": 276 }

{ "text": "Every midnight people call my home phone. Ask for Uber rides - \"When are you coming to pick me up?\" I said, \"This is not Uber phone.\" There is no way to find help from Uber.com to figure out how they put my home phone number as Uber driver - frustrated." }

[ { "label": "1", "score": 1 } ]

"2018-07-01T00:00:00"

{ "text_length": 253 }

{ "text": "I had both Lyft and Uber apps and when I needed to go somewhere, I would compare the prices on both. In doing this comparison one day, I saw that Uber was a lot cheaper that day (which almost never happens) by about $2 something. I jumped at it and booked my ride with Uber and was taken to my destination. I paid and thought that was it. THE NEXT DAY (I swear), Uber charged me an ADDITIONAL $2 something (just about identical to what the difference in prices between Uber and Lyft were for that distance)." }

[ { "label": "1", "score": 1 } ]

"2019-04-15T00:00:00"

{ "text_length": 507 }

{ "text": "Uber for me is so buggy that I can simply not use it. I can not get my head around how a billion dollar company can not build a working app or website. _x000D_Bug (design flaw) 1: you need to request permission through support to use the mobile website as a rider._x000D_Bug 2: right now, the entire help.uber.com website is down. For hours. What?!_x000D_Bug 3: once you've been granted \"permission\" to use the mobile web-interface for rides, there is no way to change your phone number. There's an \"edit\" button for the phone number on the non-mobile website, but this then tells you to go to the app (which you can't use, that's why you're using the mobile site, durrrr)._x000D_Bug 4 (design flaw): once you've signed up with Uber there is no easy online way to delete your Uber account. I've looked into this and you actually need to contact support (the same support who's webpage is completely down right now) and write them an email saying you want your account deleted. Really?! In 2017? They're a billion dollar company but their website and software is worse than that written by a startup full of 12 year olds in their moms basement. I feel sorry for any talented coders working under Uber's obviously out of control \"manage\"ment." }

[ { "label": "1", "score": 1 } ]

"2017-01-19T00:00:00"

{ "text_length": 1240 }

{ "text": "I have had several issues with Uber especially their navigation when a 10 minute ride with any other service takes 25 minutes to an hour because of their application. I had my last straw yesterday as I requested an Uber that was three minutes away only to stand and wait for 25 minutes. Of course Uber only gives you two minutes to cancel so almost every time this is the case, the extra charge of almost a dollar is certainly a scam as they probably are adding this to many unknowing customers and making a lot of money on this. I don't always pay attention to the email receipts that come in. " }

[ { "label": "1", "score": 1 } ]

"2017-07-28T00:00:00"

{ "text_length": 595 }

{ "text": "An uber was called to bring my friends home. He heard them argue the entire way home it's a friend that she was trying leave. He then proceeded to pick the same girl up and take her to the airport. As several of us told him not to take her because she was drunk." }

[ { "label": "1", "score": 1 } ]

"2016-08-09T00:00:00"

{ "text_length": 262 }

{ "text": "The driver was to pick up my son & 2 others from an Orioles game & return them to his college. The other 2 got in the car & my son started to get in & the driver started to leave - he drove over my son's foot! My son twisted his leg & felt the tire go on his ankle - he was in a lot of pain. Driver never noticed." }

[ { "label": "1", "score": 1 } ]

"2015-09-04T00:00:00"

{ "text_length": 313 }

{ "text": "I was billed for a ride on Uber I didn't take. I changed credit cards on the Uber account and my second credit card was compromised as well for the same fraudulent charge." }

[ { "label": "1", "score": 1 } ]

"2015-12-27T00:00:00"

{ "text_length": 171 }

{ "text": "I took Uber like I have many, many times before. I was taking my dog to the groomer and he was on my lap. He met left my lap and I carried him out the car. Needless to say he never made any mess. A day later I received notice from Uber that they had charged $150 dollar cleaning fee plus the regular fee. I emailed them and they sent me fraudulent pictures the driver had sent them saying the dog urinated on his rug. The picture was clearly the front seats of the car and I was in the back seat. Uber still said they believed their driver and would not refund me the money." }

[ { "label": "1", "score": 1 } ]

"2018-10-14T00:00:00"

{ "text_length": 574 }

{ "text": "I used the service just a couple of times with my girlfriend. Its seems convenient, cool, modern, and safe. I decided to drive with them and see how that would pan out. The site was easy enough, pretty straight forward. everything IS AUTOMATED SO YOU GO WITH IT. The background check seemed extensive enough. I received 3-4 different reports. At first you think \" my goodness, what are they searching for?\" _x000D_I drove with them for 3 days, I started to feel like something was off. It was TOO EASY< TOO CONVENIENT. then during a morning pickup, the app ( Uberpartner app for drivers) stopped working. No warning, no nothing! Then, I tried to log out then back into the account...... this message followed; \" Your driver account has not been activated\" I drove using the app for 3 days, how is that possible??!!!! Again, no warning, no explanation, and certainly NO PAYMENT for my work yet. _x000D_They seem to hide behind the convenience of the internet so you can't actually \"reach\" them which to me means NO ACCOUNTABILITY whatsoever. _x000D_There have been a few rapes reported, banned in different countries and cities.....and nothing seems to happen...no statements and when they do make one.....its very VAGUE..... I absolutely will never use that (so-called-service) again...." }

[ { "label": "1", "score": 1 } ]

"2015-04-10T00:00:00"

{ "text_length": 1287 }

{ "text": "AHV J21_x000D_This vehicle with an Uber sign in front window blasts through neighborhoods passing people on the right hand side when it's one lane each direction, in the heart of valrico near school zones" }

[ { "label": "1", "score": 1 } ]

"2019-03-05T00:00:00"

{ "text_length": 204 }

{ "text": "It's been 2 years that we are using uber, but the kind of issues we have faced in past 2 months have totally washed away the past 2 years of good experience. I'll explain the major episodes-_x000D_1. Maruti Ritz- Me and my husband were travelling from sector 57 gurgaon and sec 14 gurgaon, my husband had to get down at huda city which was midway. There are 3 ways for this route, when we asked him to take the huda route he said i can't do this otherwise I'll be in loss, I'll move according to the navigation. We told him that this concept is for car pool, but he continuously kept on saying that you don't know, i am the employee i know. He continuously kept on howling \"mai apki wajah se apna nuksan thode na karaunga\". After damn frustration we asked him to call the customer care and ask, even after knowing the fact, what he again misbehaved and said that \"hum aisa isliye karte hain taki ap baad me ye na kaho k galat raste pe le gye navigation k hisab se\". He was not silent for a min till 3/4th the way. This is highly unacceptable._x000D_2. We both had to travel from gurgaon to delhi, it was sunday eve not too much traffic also. We booked uber thrice. The first driver 6:08 pm when we called him after 5 min he said that he cant go to delhi.. in car pool its not possible._x000D_Second driver 6:14 pm, we called him within 2 min, he also asked where u hv to go, i disconnected the phn. He again called to ask the destination, i didn't tell. He said ok, he was jst 5 min away, we kept on waiting for 10 min, no response,.when we called to check, he switched off his phn. Then also we waited and kept on calling for 15 min then finally he cancelled the trip. _x000D_Third driver 6:39 pm- he too was just 5 min away , for half an hour he kept on saying that i m searching whereas he was not. At last we asked him to reach rail vihar the nearest landmark, its clearly seen in the map, finally he replied \" madam mujhe search karna nahi ata\". Then i shouted and said that i am going to make a complain, he was at rail vihar within a min, bt we had already cancelled the trip._x000D_We were late by 1 and a half hour, moreover we were damn frustrated._x000D_Finally then i booked uber from my phn and we got the cab._x000D_3. Today in the morning, i made a request for own car from sec 57 to 14 gurgaon. A driver mahinder, hundai accent accepted the request and said that its in pool and he is going to dwarka delhi. The rider he was having was also saying that i didn't opted for pool. He asked me to cancel, so i did. I was booking it for office, in hurry._x000D_I again sent a request and again he only accepted and when i called him, he replied i have to take this request otherwise \"meri ye trip waste ho jayegi\" i don't know how. I said i havent opted for car pool, I'll be late for office how does it matters to me k apki trip waste ho jayegi. So what he replied was, he actually shouted that \"to mujhe kya farq padta hai k apko late ho raha hai\"._x000D_I have actually referred uber to many of my knowns, i now feel like writing these reviews everywhere. This is just not acceptable. These are only the major issues that i hv mentioned, and it actually doesn't matter if u cut their day's incentive when we are facing so many issues with so many drivers. They take advantage of your 6 trip incentive method and it will deteriorate uber's image, u should make it km based incentive method Uber is working only becoz of customers. Dont lose them." }

[ { "label": "1", "score": 1 } ]

"2016-04-21T00:00:00"

{ "text_length": 3461 }

{ "text": "I recently took an Uber ride and something seemed very \"off\" about the the driver so I wrote down his name and searched online for him and found his FB page on which he posted numerous videos discussing how he and his girlfriend are homeless and living in their beat up 10+ yr old car ,which is the one he uses to Uber,which is sad and indicates that driving for Uber is not a great career, but he also discussed that he takes numerous anti psychotic medications.as well as that there is a protective order against him.! I do not think this person should be driving the public around and Uber should do a much better job of choosing who they hire to do so.I would not feel safe using their service again." }

[ { "label": "1", "score": 1 } ]

"2018-05-26T00:00:00"

{ "text_length": 712 }

{ "text": "Uber is pretty good for riders - a real scam for drivers, wear out your car for less than minimum wage in most cities - - the amount they \"claim\" one can earn is a lie and a few drunk riders will bring your rating with Uber so low they will fire you - - thank you Uber for firing me" }

[ { "label": "1", "score": 1 } ]

"2016-02-04T00:00:00"

{ "text_length": 282 }

{ "text": "On 2/22, I rode from my office to my home 7 miles in 10 minutes and was charged $35. On 2/25, I summoned the same service for the same trip and was quoted $58. The driver said the trip was 14 miles. I said to follow my normal 7 mile route, which he did and arrived 10 minutes later. I asked Uber to review the charges and refund the obvious erroneous overcharge. They said the fees are final because they are within the estimate. I asked them to explain why the estimate was over 50% higher than the same trip from three days ago. They declined to make any adjustment, basically saying, \"We told you we were going to screw you and we did, so stop bothering us.\"" }

[ { "label": "1", "score": 1 } ]

"2019-02-25T00:00:00"

{ "text_length": 661 }

{ "text": "While I don't use the service often, I've had excellent experiences with Uber. The taxi fare from the airport is $45 for the 17 mile trip. With Uber I've never paid more $25. And the service has been timely and very courteous." }

[ { "label": "5", "score": 1 } ]

"2019-03-19T00:00:00"

{ "text_length": 226 }

{ "text": "I took an Uber to the hospital but left my expensive cardigan in the car. I contacted the driver immediately from information provided in the app. He confirmed he had the cardigan. He said when he is back in my area he would drop it off. I did not hear back for a while so contacted him again. He said he would drop it off to me but I'd have to pay almost £45 for the trip or he ca drop it off at the Uber offices in Canary Wharf. I then asked he drops it off at Canary wharf. I also asked that he let me know the details I will need to collect the item. My fare to the hospital was £7 by the way. Anyway, the driver whose uber user name is \"Abobacar\" stopped responding to me. I contacted Uber and they said they had tried to contact him to no avail. So I suggested that they switch his access off to force him to come to the office but they did not respond to that request instead they pretended they could do nothing and that the driver is self employed so there's nothing they can do. I filed a Police report and the Police said they had a duty to resolve the issue on my behalf. I relayed the message to Uber but they declined. A few weeks after, Abobacar contacted them and claimed he was in an accident and that when he got the car back the cardigan was missing. So I asked if his insurance would pay for the missing item, they did not respond to that. The moral of the story is, if you have a problem with an Uber driver Uber will do absolutely nothing to help you resolve it. They appear to have a finders keepers policy. It is disgraceful. I still use Uber but will switch to a competitor as soon as I get a chance to find one. Also, I will send an invoice to Uber as advised by the police. I will follow up with feedback at a later date. Beware of \"ABOBACAR\" the Uber driver!" }

[ { "label": "1", "score": 1 } ]

"2018-10-02T00:00:00"

{ "text_length": 1786 }

{ "text": "My wife and I are in our 70s and usually only use Uber when traveling out of our own area. Still, I'd say we've used Uber about 2 dozen times because we like to travel. All our experiences except two have been positive and those two weren't all that bad or scary just inconvenient. We flit back and forth from Uber to Lyft depending on where we are; some places tend to have more of an Uber presence, some more of a Lyft presence. Both are good values, overall." }

[ { "label": "4", "score": 1 } ]

"2019-03-17T00:00:00"

{ "text_length": 461 }

{ "text": "The Drivers have vehicles that are unsafe. Either picking you up in a car that has been wrecked, driving on spare tire or smelly cars. The drivers try and be courteous but they drive too too fast and unsafe." }

[ { "label": "3", "score": 1 } ]

"2019-03-12T00:00:00"

{ "text_length": 207 }

{ "text": "We called an Uber to head to the San Jose airport as we often do. Our first driver showed up and asked us where we were going and we said San Jose airport. Immediately he said he is \"going to have to pass\" since he wants to get home soon. He didn't want to take us that far. I find this appalling - the airport is a 18 miles, 20 minute ride away. If he didn't want to accept passengers then why did he accept our ride? We wasted 8 minutes Waiting for him for nothing. _x000D_We then called another Uber and she came after 5 minutes. She also asked us where we were going and when we told her the airport she said she had to pass because she didn't have proper authorization to make trips to the airport. Needless to say we were pretty pissed at this point but decided third time's a charm. _x000D_The third driver was 5 minutes away. We called him right then and there and specifically asked him if the airport as a destination was going to be a problem. He said \"I think it's ok\". Then a couple minutes later we got a cancellation notice. That is THREE DRIVERS in a row that refused to give us a ride based on our destination. It's not like we were asking to go 100 miles away. SJC is the closest airport to the Fremont area and there was no traffic at this time of day. _x000D_We ended up using Lyft and even with a 75% prime time charge, we knew we would get reliable service and a driver that was courteous and would take is to where we needed to go. And that is exactly what happened. Our Lyft got us there swiftly and with no issues or complaining about the destination. Uber, you have LOST this customer. I find this appalling and completely unprofessional. One cancellation I can maybe understand and brush off as a specific driver issue. 3 in a row means there is something systemic going on and that your customer service model is broken. Take care of your drivers so they take care of your customers. _x000D_Completely unacceptable and unprofessional. Doesn't seem like there's enough reprimanding for drivers canceling on riders. Use Lyft or alternatives and stay away from Uber." }

[ { "label": "1", "score": 1 } ]

"2016-11-25T00:00:00"

{ "text_length": 2091 }

{ "text": "I have created an Uber account recently in Portland, US. When I try to use the free first ride which is the referral ride, it throws some error. I must have written to customer care some 10 times since yesterday and they are so inefficient even to resolve small issues like this. They have been giving some lame excuses and suggestions, to restart my app and all. Worst of all, they even stopped responding after some time. I have not been able to book a ride because of this. I have never expected such a worst service from Uber, when they claim that customer service is their first priority." }

[ { "label": "1", "score": 1 } ]

"2018-02-21T00:00:00"

{ "text_length": 593 }

{ "text": "My friend and I called for an UBER to pick us up and take us back to my friend's place which was about 3 miles away. First he was 15 minutes late, I had to get the security guard to get on the phone with him to locate him as he could not find us. We walked to his car once he arrived, I noticed he was taking us on a longer route, as we had taken an Uber to get to the same place before a simpler much shorter route." }

[ { "label": "1", "score": 1 } ]

"2016-10-31T00:00:00"

{ "text_length": 416 }

{ "text": "These bastards wasted so much of my time. Declined me for joining up, then told me to go get the driver accreditation. After getting it they still declined. Kuunts" }

[ { "label": "1", "score": 1 } ]

"2017-03-07T00:00:00"

{ "text_length": 163 }

{ "text": "When my wife died a few states away the Sunday before Thanksgiving 2016, I needed to get home to NJ. They were awful at Newark Airport. Some drivers came \"disguised\" as UBER drivers and would not take me where I NEEDED to go. Nor were some of them UBER drivers to begin with. 2 Drivers put me & luggage in car, pulled away from EWR, asked where to, heard where to and said, \"Sorry, get out.\" They are never available in Suburbia late at night and very early AM." }

[ { "label": "3", "score": 1 } ]

"2017-09-05T00:00:00"

{ "text_length": 461 }

{ "text": "I live in a small town which has typically on 3 Uber cars available which is fine. When I go to NYC, I use Uber almost exclusively because they are reliable, the app is very informative, and I can also select a large vehicle when needed as well as schedule in advance, a pick-up. I have never had an issue with Uber drivers in NYC." }

[ { "label": "5", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 331 }

{ "text": "I had left my phone in an Uber car whilst away on business in San Jose in April, I am yet to have a satisfactory conclusion to my dispute. I went to my hotel room and got my tablet device and went to the Uber website and logged in however, couldn't do anything without an SMS verification which would be sent to my phone which was in the car, so pointless. I downloaded the Uber app on device but couldn't operate anything there. I even logged onto Samsung website and attempted to force my phone to ring but it was out of power. The only way I could get hold of Uber was by writing on Twitter at how bad my experience was and they asked me to private message. I then explained where I went from and to and the times and took a snapshot of the email receipt for the trip. " }

[ { "label": "1", "score": 1 } ]

"2018-07-31T00:00:00"

{ "text_length": 772 }

{ "text": "On 6/22 at 2:45PM I took an Uber. The driver (\"Salaheddin\", who was a much larger man than me and could easily have removed me from his car) claimed that I was drinking in his car in the middle of the day and spilled it all over his seat. I demanded Uber refund the money and they showed me a picture of a cup with some liquid on it, and a car seat cover with some liquid on it. Probably not even his car." }

[ { "label": "1", "score": 1 } ]

"2019-06-28T00:00:00"

{ "text_length": 405 }

{ "text": "Used Uber 4 times in Miami in January. Twice the drivers were good, one a little lost, and one couldn't find his butt with both hands." }

[ { "label": "3", "score": 1 } ]

"2017-10-07T00:00:00"

{ "text_length": 134 }

{ "text": "Uber is very convenient and always on time within five minutes of stated time and you always knew where they were at and how far away from you they were. I would recommend the service to anyone who needs a lift." }

[ { "label": "5", "score": 1 } ]

"2017-09-26T00:00:00"

{ "text_length": 211 }

{ "text": "I started driving for Uber because of the referral bonus. Figured why not drive and I get 300 dollars and my friend who referred me get 300 dollars. Fast forward me completing the 40 drives they tell you to make in a month, in a week and they say that, \"We didn't mean the money was a bonus on top of the money you made. We meant that you were guaranteed to make 300 dollars giving 40 rides.\" Of course I was. That's no incentive. Lyft pays out the 300 dollars the moment you complete the trip. I complained about this stating I do not want to work for a company with such bait and switch practices and instead of resolving the situation they deleted my driver app and my rider app and didn't even let me cash out the 100 dollars I made that day." }

[ { "label": "1", "score": 1 } ]

"2017-05-19T00:00:00"

{ "text_length": 746 }

{ "text": "everyone knows uber is fast but when you had couple of drinks at the of the night and want to go home the ride u paid $18 to get bar would cost you $54 to get back home. why? cuz demand is high. really wow there fast in everything" }

[ { "label": "2", "score": 1 } ]

"2014-01-10T00:00:00"

{ "text_length": 231 }

{ "text": "I like the idea that you can see where they are and exactly when they will arrive. I've only used them for short distances but they're always on time, very cordial, and never driving too fast! The fare is very cheap! I would never call a taxi again, unless that was my only alternative." }

[ { "label": "5", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 286 }

{ "text": "Sunday January 31st, I requested Uber with 2 friends to go home. It was surge pricing 4.3x, which was fine, considering my drop off location (my apartment) was only 7 miles away. The driver arrives, picks us up, then we drive home, get dropped off. Everything is fine up until this point. Next day I checked my phone, never got any type of email receipt (usually I get them immediately after I get dropped off) so I begin to think they didn't charge me. " }

[ { "label": "1", "score": 1 } ]

"2016-02-08T00:00:00"

{ "text_length": 454 }

{ "text": "uber app like to steal your money then claim they refunded you this why I prefer Lyft_x000D_uber app like to steal your money then claim they refunded you this why I prefer Lyft" }

[ { "label": "1", "score": 1 } ]

"2019-10-07T00:00:00"

{ "text_length": 177 }

{ "text": "Convenient for in town trips. No issues and drivers are friendly. The value is fair, I am very much happy to see women drive Uber in our country. I wish them success. Still need to try longer distanced trips. Thank you." }

[ { "label": "4", "score": 1 } ]

"2019-03-13T00:00:00"

{ "text_length": 219 }

{ "text": "I tried booking a cab with a promo code and that was not applying for a long time in the first instance. So I thought of at least using my free ride and booked a cab. The estimated time for the driver to reach me showed 10 mins which took 20-30mins and all of a sudden my trip was cancelled taking away my free ride too. I tried calling the driver in vain. Such a disgusting thing to stand in cold weather and being deceived. UBER sucks!!" }

[ { "label": "1", "score": 1 } ]

"2016-02-04T00:00:00"

{ "text_length": 438 }

{ "text": "Need to watch where the driver going. This is the 2nd time for me where the driver trying to bring you around even though his map showing the faster way to get to your destination. Even though there is no traffic and closed road." }

[ { "label": "1", "score": 1 } ]

"2016-02-09T00:00:00"

{ "text_length": 229 }

{ "text": "After a night out one weekend, a friend called an Uber for me (because I was pretty drunk, and they wanted to make sure that I got home okay). While in the car, I felt like I needed to puke, so I opened the door and did so outside. NOTHING went inside the car, aside from a few small splashes on the plastic of the door. I offered to go buy a water bottle and rinse that off, the driver said that was fine, and while I waited in line at the store, he took off. Left a drunk 20-something girl on the street, not ensuring her safe arrival home. Both myself and my friend who split the fare with me were charged a small fee - UNTIL our visa statements came where we saw a $75 cleaning fee EACH on top of the ride charge. I spoke to many friends and acquaintances, some of whom actually told me that they puked inside an Uber, and were charged $50. " }

[ { "label": "1", "score": 1 } ]

"2017-07-18T00:00:00"

{ "text_length": 845 }

{ "text": "Can't for the life of me why this man was driving so wreckless. License plate wml 7582 va. Must have been drunk. With uber stickers in the window like he worked for them. Drunk. I don't think uber would like being represented by this sicko.. teenagers drive better." }

[ { "label": "1", "score": 1 } ]

"2017-07-16T00:00:00"

{ "text_length": 265 }

{ "text": "They charged me a $125 transaction fee for a trip that costs $5.00. How is that even possible? This is a scam! I took a ride less than a mile and this is what I was charged. It's unbelievable. I was way overcharged. It's fraud!" }

[ { "label": "1", "score": 1 } ]

"2018-12-18T00:00:00"

{ "text_length": 227 }

{ "text": "Unfortunately my Uber account was charged for rides I didn't take. I'm in San Jose, CA and the charges were all the way in India. My initial reaction was to deactivate my Uber account only to find out that the only way to reach out to Uber, no matter how serious, was through the app so I had to log back in to my account. I sent them the details and I received a reply from them after nine days to tell me they will investigate it. It's been a month now and still I haven't heard from them!" }

[ { "label": "1", "score": 1 } ]

"2018-07-12T00:00:00"

{ "text_length": 491 }

{ "text": "How can uber company determine the effectiveness of rating their drivers by passengers? What if a driver happens to drive at night & unfortunately picks me up intoxicated who happens not to think or see clearly & I just hits the star button regardless which one. I just thick it's not fair to the drivers. Everyone have different views or opinion. Some can easily give a five or four star & some don't. For me three to four star is already a good rating. Five is perfect & no body is perfect. How can you use this star rating to determine your good drivers." }

[ { "label": "3", "score": 1 } ]

"2015-07-14T00:00:00"

{ "text_length": 560 }

{ "text": "I started driving Uber when they opened the in Tampa, Florida market. I was issued an iPhone to utilize for driver tools. I drove a few times but quit since I was not getting the business Uber had advertised. Anyway, I received notification that they were going to charge fees for using it or I could use my smartphone for no fee. I returned the iPhone and did not drive for about 2 years." }

[ { "label": "1", "score": 1 } ]

"2018-05-02T00:00:00"

{ "text_length": 389 }

{ "text": "I used to drive for Uber and I quit last year. I have been trying to get my tax reports for days now and have emailed and tried to call Uber. I have received one email that seemed to ignore the problem I was having, and the phone number won't let you speak to a human, it just hangs up on you. I have been unable to log in due to having a different number than when I worked for them, and when I try to log in, it wants me to enter a verification code sent via SMS. I explained this multiple times, but the one email I got back was a link to the Tax dashboard... which I can't access because I can't log in. Lyft updated my phone number easily, but Uber has yet to respond to my follow up emails, or even update my number. Getting extremely frustrated with this company and am very glad I stopped working for them. This is just one issue I've had with them among many." }

[ { "label": "1", "score": 1 } ]

"2018-02-08T00:00:00"

{ "text_length": 868 }

{ "text": "I ordered an Uber drive. Once I ordered it gave an amount that the ride would cost of $7.40. The driver got lost in my complex and it took several minutes by phone to direct her to the correct address. Uber charged me a wait fee! The driver also got lost on the way to destination, which I didn't mind at the time. But now after being charged nearly $11. for a 7.40 ride, it bothers me. They also do not mention or include an order charge of more than $2.00 in the quote that is provided. If I'm being quoted an amount then that's what I expect to be charged. I won't choose to ride with Uber in the future." }

[ { "label": "1", "score": 1 } ]

"2017-07-03T00:00:00"

{ "text_length": 607 }

{ "text": "Has a driver with Uber you can except more bad rides. The driver make very little and the company treats them like crap. Harder then a route canal with a dentist with shaky hands to get help. I did this part time and as a Manager of drivers in my other job, I can tell you if i treated them the way Uber does I wouldn't have any and wouldn't have a job." }

[ { "label": "1", "score": 1 } ]

"2018-06-01T00:00:00"

{ "text_length": 354 }

{ "text": "So I recently decided to give this $#*!ty business and app a try. First let me say there is no one to call when you have issues. Anyway,I download my app set up my account and begin to get a driver now first, I use my debit doesn't let me no explanation just unable to use try different payment. Okay credit card. NOPE!!! Okay create my pay pal. Again unable to use payment try different form of payment. What!!! Fix your $#*!!!! I even bought a *****@kng gift card and couldn't use that piece of crap. O and by the by the way all this time had me so damn late because I had to now take the train which if you don't know not all trains on Nj transit stop at the same locations so which an urber 25 min tops with traffic turned into 2 hours and 17 minutes. I had to get a cab which to the train from my place 20$ where the whole urber ride was 13$ then round trip ticket 16$ then another 16 more for cab from train to appt back to train. Did I mention when I got back to train from appt. Yep you guessed had to wait 51 minutes for train then over 25 min on the ride when back to Dover instead of paying for another cab I waited yep 35 more minutes for my girl to pick me up. Thanks Urber could have been dropped off at station in the morning right on time then wouldn't havre been late and after appt got picked up on time from station. But instead of using train was going to take urber because it was the same price. So I say again when your working it's great but it always has some sort of issue and no one to call you suck!!!!! Get your broken ass together and fix your issues for the future customers because you will need them you just lost one today I give you 2 middle fingers up for your performance!!" }

[ { "label": "1", "score": 1 } ]

"2017-03-31T00:00:00"

{ "text_length": 1715 }

{ "text": "I called for a ride. A woman jumped in the car and they drove off despite me showing him that it was me who called. I was then charged for the ride. I complained and the fare was refunded. I was also charged a flat fee of $6.95, which they refuse to refund. Why would I be charged when it was the driver's error?! They have ignored my emails of course. I will NEVER use Uber again! I'll stick with cabs or Lyft." }

[ { "label": "1", "score": 1 } ]

"2019-06-10T00:00:00"

{ "text_length": 411 }

{ "text": "When I signed up for Uber I remember specifically asking the rep about damage and accidents. His reply was and I quote. \"Don't worry bro. If your app is on and you have an Uber rider in the vehicle, we got you covered. We have an insurance company that handles all that.\" I forget the guy's name. He was just one of dozens of people working at the busy little Uber sign up and inspection office. Well, guess what, my car WAS damaged while I had Uber riders in my car. They are Uber riders are they not? I am \"contracted\" by Uber to transport their customers? I know they refuse to call me and hundreds of thousands of other drivers \"employees\" but they can't deny that the riders are \"theirs\"." }

[ { "label": "1", "score": 1 } ]

"2016-07-08T00:00:00"

{ "text_length": 693 }

{ "text": "Quick and efficient service, clean cars, and polite staff. Sets the standard our local cab services should aspire to. All this at half the price." }

[ { "label": "5", "score": 1 } ]

"2017-09-23T00:00:00"

{ "text_length": 145 }

{ "text": "Crooks when it comes to overcharging your card for rides you didn't take. Customer service is almost impossible to resolve any issues. Computer generated responses. Generic messages. Had to call my bank." }

[ { "label": "1", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 203 }

{ "text": "She continually amazed me with her skill and expertise on the road. She was very kind and courteous and knew every possible avenue of travel. Props to Uber for their fine selection." }

[ { "label": "5", "score": 1 } ]

"2017-08-19T00:00:00"

{ "text_length": 181 }

{ "text": "I moved back to Huntsville, Alabama in May of 2019. I had left in Feb, 2019, and moved to Florida and then Dallas, Texas. I had tried \"Uber\" in Florida and Texas and did pretty well. When I returned to Alabama, I uploaded all of my new driving requirement documents and was held up on one particular document, the 20 point inspection. I went to a certified mechanic and paid for the inspection and my 2017 Camry passed with flying colors. \"Uber\" denied it. I was shocked. " }

[ { "label": "1", "score": 1 } ]

"2019-05-24T00:00:00"

{ "text_length": 472 }

{ "text": "I will never use Uber again! I got charged 50$ for a 8 minute ride!!! Hidden charges are part of Uber. DO NOT USE!" }

[ { "label": "1", "score": 1 } ]

"2015-11-03T00:00:00"

{ "text_length": 114 }

{ "text": "I have been using Uber for years but after a bad experience this past Friday I think I'm done. After a two week business trip in Detroit, I arrived back to the DC area and found myself in need for a ride from Dulles Airport to my office in order to get my car and drive home (about 5 miles). I didn't feel like waiting in line for a cab so I ordered an UberX. Not two seconds (literally two seconds) after hitting confirm my phone rang. I answered and the person on the other line identified himself as my driver and asked where I was. I was stunned to say the least but luckily I was already closing in on my walk to the pickup location. He asked where I was going and I told him the name of my company. He asked “Is that in DC?” To which I told him no, it is in Herndon just a few miles from the airport. He said ok and he'd be right there. " }

[ { "label": "1", "score": 1 } ]

"2019-02-10T00:00:00"

{ "text_length": 847 }

{ "text": "9/30/2018 Arizona Cardinals game. Request Uber driver, app says driver will arrive in 11 minutes. 30+ minutes go by, driver doesn't show up. I call the driver, he says he is on his way, 2 minutes later, driver cancels on me. Without my permission, Uber says they are finding another driver. Another 30 minutes goes by, driver calls and says he came and didn't see me and left. Said he'd come back. I watch, 2 minutes later that driver cancels on me. I wasted 1 hour in the parking lot waiting for two drivers who cancelled on me. " }

[ { "label": "1", "score": 1 } ]

"2018-10-02T00:00:00"

{ "text_length": 530 }

{ "text": "I usually take the bus or train to the airport but Thursday morning Uber Express Pool cost only $5 more than my usual bus or train so I decided to go for that. First thing is that Express Pool seems to make you wait 5 minutes before connecting you with a driver. When it did connect me after 5 minutes it told me to walk a block to a nearby corner and the driver would be there in 4 minutes. 4 minutes became 9 minutes, then 11, then 16 and it became clear from the map that the driver was heading to the airport without me. " }

[ { "label": "1", "score": 1 } ]

"2018-10-28T00:00:00"

{ "text_length": 525 }

{ "text": "I've encountered worst drivers in Uber. They are very rude and discourteous, and one of them just left me in the middle of the road. They don't know how to handle a business nor customers. I don't think they'll last if they don't improve their service." }

[ { "label": "1", "score": 1 } ]

"2015-08-30T00:00:00"

{ "text_length": 252 }

{ "text": "I use Uber daily to commute back and forth to work. The drivers are reliable, and I don't have to deal with cash transactions anymore. The last time I used a \"cab,\" the driver ripped me off! Thank God for Uber!" }

[ { "label": "5", "score": 1 } ]

"2017-10-01T00:00:00"

{ "text_length": 210 }

{ "text": "My account was cloned, so I have having money taken out of my account for Uber trips and Uber Eats that I did not make/have.I tried using their Uber_support twitter account, and received the same automated message over and over.I then wrote back, and didn't get a reply. I then replied to my reply, and my issues was apparently taken to the appropriate team. Who then sent me the same automated message.I tried to again explain my concerns, but continued to received the same automated message.The charges still continued to come out of my account. When I messaged them about this, guess what.....THE SAME AUTOMATED MESSAGE.Terrible customer service!! If I could have given 0 stars that's what it would have been." }

[ { "label": "1", "score": 1 } ]

"2018-10-25T00:00:00"

{ "text_length": 713 }

{ "text": "I recently booked a Uber and I had to catch a train. The driver agreed to come and I continuously called him and directed my location. After 30 mins waiting for him, he cancelled. I have missed my train too. Uber charges for cancellation every time but what about the time when the customer suffers for driver's cancellation. Who is going to refund my amount. Uber is the worst experience I had and this continues to happen every time I ride with them." }

[ { "label": "1", "score": 1 } ]

"2017-05-12T00:00:00"

{ "text_length": 452 }

{ "text": "I ordered an Uber to get to an interview in Tempe and I live in Gilbert. I had the same Uber drive to and from the interview... David. On the ride there he charged me the normal amount. Then on the way back he charged me an extra 50$ for an \"accident\" in the car. There was no accident I was at an interview! I would love to know what I did. They make up accidents so that they can make more money. It is ridiculous. This is one of the worst company's to use. DO NOT USE THEM. Use lyft they are way more trustworthy and will not cheat you and take your money!" }

[ { "label": "1", "score": 1 } ]

"2017-08-13T00:00:00"

{ "text_length": 559 }

{ "text": "I don't understand why Uber expect you to pay the driver for a trip when they have taken you to the wrong place. Because the drive GPS pick the wrong locate. I think that a Driver should check the locate where you're going when you live in a Big city when there a lot of places that sound and spell the same. Very dissatisfied. Very dissatisfied. Very dissatisfied." }

[ { "label": "1", "score": 1 } ]

"2018-04-14T00:00:00"

{ "text_length": 365 }

{ "text": "My husband and I went to the Taylor Swift concert in Nashville TN last night, August 25, 2018. Our Uber experiences have always been great until early this morning when trying to get back to our hotel. I don't understand how it cost roughly $26 to get from our hotel to the Nissan Stadium and $185 to get back to our hotel after the show. That is price gouging and it's illegal! We paid it to get back to our hotel because that was our only option, but that kind of money is needed for the house payment! I am extremely disappointed in Uber! I understand the demand for a ride was high, however 5.7 times higher is unacceptable!" }

[ { "label": "1", "score": 1 } ]

"2018-08-26T00:00:00"

{ "text_length": 628 }

{ "text": "Love Uber. First time user but was very impressed of the reasonable price and efficient service. The driver was very nice and helpful too. I would have given a five star but we had to go to a certain station to catch our ride not at the curbside by the baggage claim area." }

[ { "label": "5", "score": 1 } ]

"2017-10-06T00:00:00"

{ "text_length": 272 }

{ "text": "I'm not sure anything is in place to go after this deceptive \"company\". I can't even call this a company. It's nothing, it's an app. The charging practices have to be illegal. They come up with their own rules and prey on anyone using this \"app\". I see them losing out on their \"app\" and lawsuits will start piling up. Everyone thought the concept was good, I'm seeing the loopholes and Uber needs to go." }

[ { "label": "1", "score": 1 } ]

"2017-04-12T00:00:00"

{ "text_length": 404 }

{ "text": "My rating keeps going down every time I ride. I am a pleasant customer. Either uber app is messed up or something else. Why no promotion's or discounts? I have been using it for past 2 years and no discounts. HuH! avoid." }

[ { "label": "1", "score": 1 } ]

"2019-01-06T00:00:00"

{ "text_length": 220 }

{ "text": "Rideshare is one of the greatest innovations of our time. It's convenient and helpful to a large number of people. I have concerns about safety for the drivers as well as the passengers. The navigation also needs a lot of improvement." }

[ { "label": "4", "score": 1 } ]

"2019-03-13T00:00:00"

{ "text_length": 234 }

{ "text": "Drove for Uber for some time and then one day I get a notification that my account is disabled. No explanation or reason to my knowledge. Don't waste your time and money working for these jokers. I sent them information providing all requirements for driving and they just shut down my account for no reason or explanation. They SUCK. Don't be used by Uber. It's not worth it. Time, mileage, wear and tear and tickets, nothing to show for it. A few dollars, not worth it. STAY AWAY FROM UBER." }

[ { "label": "1", "score": 1 } ]

"2018-07-14T00:00:00"

{ "text_length": 492 }

{ "text": "Uber is a great service. There are places that don't have the privilege of having buses or even a taxi for a ride. It's great for some of our citizens that need to get to doctor appointment. Uber has also provided a lot of people with jobs!" }

[ { "label": "5", "score": 1 } ]

"2017-09-15T00:00:00"

{ "text_length": 240 }

{ "text": "I hear and i read all these negative reviews about Uber. I think people are finally coming around the real uber. Dont waste your time or breath on this organize crime. Uber is fraud and always will be. Go back to taxis, their safer bet for you and your wallet or purse." }

[ { "label": "1", "score": 1 } ]

"2015-05-14T00:00:00"

{ "text_length": 269 }

{ "text": "Uber makes riders aware of high rates on Days with demands. It doesn't have flat rates like some taxis and most drivers know what they're doing. If a normal fare of $20 is suddenly $160, it's because of demand to use the service. Taxis gouge rates on New Years Eve and other major holidays too." }

[ { "label": "4", "score": 1 } ]

"2016-01-02T00:00:00"

{ "text_length": 294 }

{ "text": "I requested a ride via Uber last week while I was at the San Diego Padres stadium with my kids. The driver assigned to me claimed erroneously that \"roads are closed\" and simply gave up. Roads were not closed. No attempt to establish a separate meeting place. I suspect they got a better offer on another ride and ditched us. Took a real taxi cab and got to where I needed to go. I then found Uber tried to charge me $5 for the \"experience\". I disputed the charge and got that taken off my credit card. Not paying a penny for botched service. I will never bother with Uber again, period. You may pay more for a cab, but it's worth the added investment to ensure their commitment to pick you up will actually be honored and carried out professionally, unlike amateurs off the street." }

[ { "label": "1", "score": 1 } ]

"2017-04-26T00:00:00"

{ "text_length": 781 }

{ "text": "HUGE WARNING TO UBER USERS!!! I will never use UBER again - every time I tried to add my home address, it would find it on the map and then when I would try and add it to my favorites, it kept adding a different address with the same street name in Toronto. I live north of Ottawa 4.5 hours away!!!!!!!! but that wasn't clear from their app because on the list of favorites it only shows the street name and not the town. When I first got in the Uber car, the guy went WOW , you want a drive from here to Toronto... that's 4.5 hrs. He had to manually enter the address in his system. then when I selected a 15% tip at the end of the trip, it calculated it on a fair for the original 4.5 hour trip. the $62 flashed by and I said wait a minute..It can't be that much?? He should me that the fair was $14 on his system and Uber only adds 20% so it will be less than $20. I said are you sure? He said yes. I felt dumb because it was only the second time I had used Uber so got out. After he left, I double checked my phone and saw that yes the fair was $20 but a tip of $62 was added even though I chose the 15% tip option. It must have calculated it on the original 4.5 hour fair. Now they will only give me a credit on my Uber account and NOT a refund on my card. On top of that his car was old and rattled although he was nice enough. the whole experience was bad. BEWARE!!!" }

[ { "label": "1", "score": 1 } ]

"2018-05-06T00:00:00"

{ "text_length": 1373 }

{ "text": "I signed up for UBER to start driving with them about a month ago. I have a 2015 vehicle and clean background and I am in the military. The background - it's been pending for 4 weeks and they still don't know what's going on. Since they don't have a customer service hotline. They just give any excuses. The background take about 7-10 days but then takes about an eternity. This is the worst experience I have had with an employer. It was a mistake - I shouldn't trust a company who doesn't have a human being to talk to. They said \"we'll take care of it and we'll see what's going on and we'll send you an email.\" They never ever did. So I decided to cancel my account." }

[ { "label": "1", "score": 1 } ]

"2015-10-09T00:00:00"

{ "text_length": 670 }

{ "text": "I purchased an Uber gift card and put $30 on the card. I have been unable to use it because every time I try to book my ride it says \"we cannot accept this form of payment.\" I have been back and forth via e-mail with Uber and have tried everything that they have told me to, but nothing is working. I have since had to pay out $47 in transportation costs because I cannot use my Uber credit. It shows up on my account but won't process. Uber has not been able to give me any solution nor have they attempted to refund my money. I don't have money to just give away, I want my $30 back. DO NOT PURCHASE AN UBER GIFT CARD, IT WILL BE A WASTE OF MONEY!!!" }

[ { "label": "1", "score": 1 } ]

"2017-02-09T00:00:00"

{ "text_length": 651 }

{ "text": "Urber is awful to work for. A US Army veteran had his job taken from him because of a bad rating what the heck is that ? DO NOT WORK FOR JIVE TIME UBER" }

[ { "label": "1", "score": 1 } ]

"2016-02-17T00:00:00"

{ "text_length": 152 }

{ "text": "I am upset that my 16-year-old son was allowed to ride Uber without my consent and without being accompanied by an adult. This occurred last night, Saturday, July 9, 2016. Why didn't any of the drivers check his ID. He looks every bit of 15. I see this as a problem because someone's child could be meeting up with a predator and end up dead somewhere... run away from home, etc. Nashville has got to do better and not just be concerned about making money. Be concerned about child safety." }

[ { "label": "1", "score": 1 } ]

"2016-07-10T00:00:00"

{ "text_length": 489 }

{ "text": "Uber steals what little drivers make and puts the money in their fat pockets. Doesn't even come close to making minimum wage. Uber is too busy stealing from drivers while reducing their pairing. They control your earnings and steal 40% waste of time, money and gas. You'll drive around more looking for trips than you would actually driving passenger. If you complain Uber retaliates. Uber has made numerous changes to drivers earnings while they collect all the profit including the pools that should count multiple passengers towards your quest. Instead only counts as one trip. You make less than minimum wage and isn't even worth carpooling to work. Drivers are going on strike for a reason because Uber steals from them. Waiting two hours for a passenger nothing. It's not even worth it carpooling to work." }

[ { "label": "1", "score": 1 } ]

"2019-05-28T00:00:00"

{ "text_length": 811 }

{ "text": "The worst company I have ever been involved with.......I had driven for them for over 6 months.....Had great reviews from my customers.....I even eventually took part in their Xchange leasing program...so they were getting a double bump from me...well after learning that I really could not make enough money paying all my bills with them I had to divest some of my time to get another job....well I ended up going out of the country for 3 weeks on a potential employment trip....so fell behind on some leasing payments...I immedieately tried to communicate my situation with them and see if I could work out something...well because you cannot talke to anyone on the phone until last week...you can see how difficutl it would be to communicate my situation....after finally getting someone to talk to on the phone...they basically told me they could not do anything I needed to talk to Xchange leasing...after months of talking to a \"warranty company' which I found out was Xchange leasing in disguise...ran by a bunch of people who are not capable of having discussions about leasing issues...and continually pushing the discussion to a warranty discussion....that lead to why cant these people tell me they are Xchange leasing?...something really weird here....So long story short about 1 week of having my first discussion with an actual discussion human at UBER they come and take my car and to this day I have not had one open honest talk with Xchange leasing.......What an insult!!! Never invest your time in this company because they could care a less about the drivers, the REAL people out there bringing in the money...Oh but you will get a lot of fake pretend recordings on their call phone while you wait for hours before talking with them........I have never felt so insulted....after giving of my time to this excuse of a company...I just get mad thinking about it....and they will keep pretending they care I am sure.....................Bad Company" }

[ { "label": "1", "score": 1 } ]

"2017-08-09T00:00:00"

{ "text_length": 1963 }

{ "text": "An Uber driver ran over my mailbox... Ok stuff happens. But then he drove away after he untangled his bumper from the wreckage! We contacted Uber because this is considered a hit and run and the driver will be arrested. No response. It's been three days and the police are baffled by Uber's customer service... Only cryptic emails. Uber should be sued for their lack of response when dangerous people drive for them and they don't react." }

[ { "label": "1", "score": 1 } ]

"2016-10-23T00:00:00"

{ "text_length": 437 }

{ "text": "It was my first time using the service and I found it to be quite convenient. The app was easy to use. I was able to download it and then order the car quickly. The car arrived when they said it would and being able to track the location of the car before it arrived was cool. Paying in advance was also convenient since it meant you knew the cost of the ride beforehand and the price didn't change for slow traffic or anything else." }

[ { "label": "4", "score": 1 } ]

"2017-09-02T00:00:00"

{ "text_length": 433 }

{ "text": "My daughters card was charged for over $70.00 dollars for a ride she never did or knew about. How does that happen. It put her overdrawn and was charged $35.00 by the bank for overdraft. I would caution about giving your card info to Uber. And when you call there is no number to report or correct these fraudulent charges. Only by email. Beware you have been warned." }

[ { "label": "1", "score": 1 } ]

"2015-02-23T00:00:00"

{ "text_length": 367 }