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uber-reviews

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{ "text": "Uber has a program called Ride Pass that they have rolled out to a lot of Philadelphians. In exchange of a $20 fee, the user would receive UberPool rides at a flat fee of $2.99 and UberX rides at a flat rate of $5.99 within a designated area for a total of 28 days. The only stipulation, is that if the full value of the ride exceeds $20, the rider must pay the overage. (i.e. if a pool ride costs $24, the user would be charged $6.99). Easy right?" }

[ { "label": "1", "score": 1 } ]

"2017-06-16T00:00:00"

{ "text_length": 448 }

{ "text": "I was quoted $6.25 for my ride and charged that. Hours after my drop off I received multiple notifications of a charge of $16.14 and $9.87 being charged to my card for my one ride. Yes 3 separate charges for one Uber express pool ride. I immediately filed a complaint which really only wasted my time and pissed me off even more. I was bounced from rep to rep and had to restate the same information over and over and OVER again. The last rep made it seem like she had resolved the issue until today when I saw a pending charge of $16.14 on my company card which is linked to my Uber account for business travel. " }

[ { "label": "1", "score": 1 } ]

"2018-10-02T00:00:00"

{ "text_length": 613 }

{ "text": "Uber is a rip off. Don't get in the car. Driver will complain about their broke life and charge you three times the correct amount." }

[ { "label": "1", "score": 1 } ]

"2014-08-02T00:00:00"

{ "text_length": 131 }

{ "text": "Uber driver stopped then drove off without explanation and cancelled my trip once he saw my grandmother was in a wheelchair. When making a complaint they said they would look into it but could not tell me the outcome. Disgraceful company." }

[ { "label": "1", "score": 1 } ]

"2018-09-23T00:00:00"

{ "text_length": 238 }

{ "text": "Upon arriving at my home, I was struck in the face by the driver. This assault was unprovoked! He also threw my glasses down the street and they were run over. I have been contacting Uber for 5 days now and still have no results or restitution." }

[ { "label": "1", "score": 1 } ]

"2017-12-13T00:00:00"

{ "text_length": 244 }

{ "text": "My limited experience was good, having a picture of the car and driver ahead of time was nice. However, after hearing about the Uber driver that left an out of town group stranded at a gas station in an unfamiliar town then yelling political insults as he drove away horrified me. The fact that the company backed the driver makes me very hesitant to use them again." }

[ { "label": "4", "score": 1 } ]

"2019-03-08T00:00:00"

{ "text_length": 366 }

{ "text": "I was told to downloaded the app to receive a $20 dollar coupon, which i did. i ordered a ride and before getting in the car i made sure to double check with the driver that i was not going to be charged a single thing (my destination was only 5 miles away). everything went well until the day after i noticed that they had charged me money. the coupon i had was applied but they had also charged me with an extra surge fee that i never approved of! they do not have a customer phone number so i had to email them. they never helped me with my problem. i DO NOT recommend this company at all!" }

[ { "label": "1", "score": 1 } ]

"2015-02-25T00:00:00"

{ "text_length": 592 }

{ "text": "Ur system very bad." }

[ { "label": "1", "score": 1 } ]

"2015-09-30T00:00:00"

{ "text_length": 21 }

{ "text": "I've been using UBER faithfully over the years. However, I will be switching over to Lyft. Their lost item policy is reasonable unlike UBER. You can leave an item in the car and the driver can take it without any repercussions. I don't think it's a good policy at all. I contacted the driver numerous times about my iPhone and tracked it. He ignored me intentionally. His intentions were to keep the phone." }

[ { "label": "1", "score": 1 } ]

"2018-03-19T00:00:00"

{ "text_length": 406 }

{ "text": "Yesterday I had a ride with Uber pool. It showed \"paying 88\" from my home to work place. But after getting down at my destination driver asked me to pay 178. This is not at all fair. The driver has cancelled other pool ride who is going to share with me and asked me to pay that amount also. Uber is not at all giving satisfaction to customers by Uber pool rides. If no one shares ride with pool, that's not my mistake. Really a worst experience." }

[ { "label": "1", "score": 1 } ]

"2016-11-25T00:00:00"

{ "text_length": 446 }

{ "text": "Uber charged me for faults in their mapping system. I was charged Rs.50 in excess when I booked through UberPass. My fault - I asked the driver to drop me at the front gate of my office when Uber mapping system was showing the drop location as the back gate (Exit only). The funniest part is that to reach the back gate I had to go 1 km extra. So I was literally charged extra for saving my time, the driver's time and fuel. I understand that computers can be faulty at times. But when I contacted customer care the human (I assume) gave me the same script. What is the point of having a human out there if they don't understand logic?" }

[ { "label": "1", "score": 1 } ]

"2017-07-19T00:00:00"

{ "text_length": 635 }

{ "text": "My wife decided to start driving for Uber and Lyft this summer as a means of earning a small amount of additional income. Sadly she's been made to realize this was a major mistake. At least on the Uber side of things. We live in Tucson, Arizona, and on the Uber site it states that our city has no fee associated with vehicle inspection. However, after signing up and getting all her ducks in a row she came to find that her account had a negative -$20 balance. She has since called five times and been told each time that she will be credited within 24 to 72 hours. She's even gotten emails indicating this will occur. Yet here we are two weeks later and nothing has happened. " }

[ { "label": "1", "score": 1 } ]

"2018-05-28T00:00:00"

{ "text_length": 678 }

{ "text": "I used Uber services when I was going to a family get together. The driver was on time, polite and had good everyday conversation with me and the children." }

[ { "label": "4", "score": 1 } ]

"2017-09-14T00:00:00"

{ "text_length": 155 }

{ "text": "Here are issues not all know the average pay for a driver who drives 600 miles a week is less then you think works out to be $400.00 a week after taxes insurance fuel net is $85.00 a week Break down the price for a trip of 4 miles safe ride fee $1.75 to uber provides nothing for the driver trip is $4.00-$1.75-20%= $2.40 to the driver so stop complaining and start hearing. The Driver app does not work for a tech company there not very smart. Learn" }

[ { "label": "4", "score": 1 } ]

"2015-11-06T00:00:00"

{ "text_length": 451 }

{ "text": "I have $150 in Uber credit and have been trying to get a ride for over a month. Every time I try to arrange for a ride I get an error message. I've been hoping to get some assistance from Uber support staff but after almost 35 emails I still can't use the service and they refuse to refund my $150. They keep thanking me for my patience, but I'm all out of patience. I've also literally spent days trying to get some assistance, or maybe a ride? Their customer service is nonexistent and amazingly frustrating." }

[ { "label": "1", "score": 1 } ]

"2017-05-11T00:00:00"

{ "text_length": 510 }

{ "text": "Uber is an evil company that, without passengers' knowledge or consent, tracks their personal data, such as location, and then will also share those data publicly, e.g. to reporters. This is a company that has expressed an interest in stalking not only reporters who dare to be critical, but the families of reporters who are critical. They engage in numerous very shady business tactics. Try Lyft instead!" }

[ { "label": "1", "score": 1 } ]

"2014-12-09T00:00:00"

{ "text_length": 406 }

{ "text": "I've used Uber a lot in California. However I used it at JFK airport in NYC. to Wayne NJ. It was very early in the AM, so no traffic.The ride was no more than 40 minutes and I was charged $269. which is unheard of..People in NYC need to know NOT to use Uber.." }

[ { "label": "1", "score": 1 } ]

"2014-08-26T00:00:00"

{ "text_length": 259 }

{ "text": "On April 16th, I purchased a $10 Uber gift card to add to my credits to ensure I had enough credits to go to store and back home. This brought my credit balance to 13.50, one way ride was $6, therefore, I would have the $12 total to cover there and back, well I thought. On attempt to confirm ride home I had no credits remaining, even after the first ride receipt only showed $6. This left me stranded and having to walk 4 miles home because I had no more payment options. Contacted Uber via email when made it home. They gave me some dumb excuse about an authorization hold on an additional $6 to ensure there was enough on payment method to cover trip. Well first of all, this policy relates to debit or credit card use, and secondly, I've ride many times using gift cards and this never happened. Well they continued to reply saying the hold was released and I should contact my bank. HILARIOUS... what bank... idiots, I used YOUR UBER gift card. " }

[ { "label": "1", "score": 1 } ]

"2018-04-18T00:00:00"

{ "text_length": 951 }

{ "text": "I never knew there is going to be such difficult task to contact Uber's customer service about an issue me and my husband had. In fact there is no customer service per se but a critical safety response line which wasn't much of the help in our problem. What happened is that my husband left in Uber his wallet with all his documents, id cards, credit cards, pictures etc. He really got stressed out about it a lot, we contacted Uber through an app right away as we were not able to reach the driver. You must know that you really can't reach the driver even though the Uber app would transfer your call to him. The driver never picked up his phone nor there was a voicemail set up so we could leave a message. From Saturday night until Monday night we didn't know anything about the lost wallet. At least he could call back or e-mail us that he found or didn't find it." }

[ { "label": "1", "score": 1 } ]

"2017-08-15T00:00:00"

{ "text_length": 869 }

{ "text": "$332 FOR A 20 MILE TRIP. I took a route in Minneapolis which originally cost me 32 dollars- on the way home, on the same route, they charged me $332 for a 20 mile drive! AND THEY REFUSED TO HELP ME. THE WORST SERVICE OF MY LIFE." }

[ { "label": "1", "score": 1 } ]

"2016-01-01T00:00:00"

{ "text_length": 228 }

{ "text": "UBER is a SCAM w/ there surge explosions. I took Uber on Hallowen and was given a pe-quote of $20-$40.. You can imagine my surprise when I saw a charge of $136.40 to my bank acct. I tried to dispute this cost but I was basically told I was SOL. I will never recommend UBER to anyone, I will never use UBER ever again and I will use the old fashioned way to travel if I am going to party......VIA TAXI CAB.. BTW I think UBER creates their own high demand times as I was charged the $136.40 at 7:30 pm and for the ride home at 12:30 am only cost $32.99 HHMMMMMMM.....I hope this company fold and goes under as they are ripping innocent people off....and if you work for UBER you are at fault too... If the CEO had any balls he would get on the phone and tell vryone what a scam UBER is.... Hey UBER what if I didn't have that money in my account... I'm al for a class action lawsuit against UBER." }

[ { "label": "1", "score": 1 } ]

"2014-11-04T00:00:00"

{ "text_length": 897 }

{ "text": "In July of this year I had sushi delivered to me in Mexico by UberEats, a subsidiary of Uber, on five occasions. The total cost was 1,918 pesos -- about $100 US. However, I was billed $1,919 dollars(!) on my credit card; something I discovered at the end of the month when paying my credit cards. I contacted Uber Customer Support (Uber does not provide any number to call, so all customer service work has to be through the via email messaging) and I was told that, due this was a glitch in the app and my charges would be refunded." }

[ { "label": "1", "score": 1 } ]

"2019-10-23T00:00:00"

{ "text_length": 533 }

{ "text": "This is the first time I use Uber. I had no clue on how to use the app. Made the mistake of ordering service hours before I needed it. Uber sent two drivers. I was able to get the first before she got to my house and cancel without being charged. The second driver had no phone so I got charged for a canceling fee because he came to my house. There is no number for customers to call for help. All they have for customers is a frigging automated machine. Never using Uber again!!!" }

[ { "label": "1", "score": 1 } ]

"2018-10-18T00:00:00"

{ "text_length": 481 }

{ "text": "Uber has no customer service phone number. The only way you can communicate with them is by email. And it usually takes 4-5 days to get a response. My Uber account continues to be hacked even though I removed the app from my phone months ago. I am getting fraudulent charges on my credit card, but I cannot get Uber to help me. I just want them to delete my account completely so I don't have to keep getting new credit cards." }

[ { "label": "1", "score": 1 } ]

"2018-09-23T00:00:00"

{ "text_length": 426 }

{ "text": "In my most recent requests for an Uber Ride here in April 2019, I was quoted a price on the app, and the final charge to my card was nearly twice the amount. I was completely shocked, felt deceived, and was completely blindsided. Their advertisement stating that you will know your price before requesting your ride is not true and misleading. Additionally, I was charged a “wait fee” on these requests. How can I be charged a wait fee when I was standing at the curb when the driver pulled up? I will no longer use Uber for a ride, and will give my business to Lyft." }

[ { "label": "1", "score": 1 } ]

"2019-04-13T00:00:00"

{ "text_length": 571 }

{ "text": "Me and the birthday girl my best friend and one of her friends went out to celebrate her birthday. The plan was we all pitch in for a ride there and back and since we all lived in the same direction we would just have the driver drop us off individually until he reach his destination. (Which we normally do with no problems) We dropped off the birthday girl 1st and then 5 blocks away it would be my turn, but this driver refuse to turn into my parking lot which left me no choice but to just have stop in the middle of the street to let me out. As I got out in a hurry I dropped my keys in his Van. I had my friend contact the third girl but she was too drunk to pick up." }

[ { "label": "1", "score": 1 } ]

"2017-04-22T00:00:00"

{ "text_length": 673 }

{ "text": "I have used several ride share companies and believe it's the best idea for travel, whether short or long distances. The drivers were always on time for pickup and drop-off to all destinations, were always polite, informative, and cordial but most importantly, I always felt safe because they were registered with a business who does background checks, would provide photos of the car and driver, accepted all forms of payment, conveniently provide their app on smart phones, and rating scale for satisfaction." }

[ { "label": "5", "score": 1 } ]

"2018-07-24T00:00:00"

{ "text_length": 510 }

{ "text": "Uber took me to another city 900km away in less than a minute and without me even leaving my home. Got charged more than $200 for a trip that I did not order or took! Never leave your card information in the app, and check the app regularly to ensure you are not a victim of a fraud." }

[ { "label": "1", "score": 1 } ]

"2017-07-31T00:00:00"

{ "text_length": 283 }

{ "text": "Don't use it, that's my recommendation!. I ordered uber, selected the car to come and pick me up , got the confirmation that Musa (driver) is coming in 14 min (price selected was 11-14EUR). Guess what 15 min later got another message that another driver is coming in 25 min.. He came after 27 min and charged me 17.5EUR +3.50EUR extra for the time....? So, he came late and i'm charged extra for this time.... I need to mention as well that i was going to hospital to change my cast, as i have a broken leg and i'm in crutches; moreover was poring rain outside.... When i got teh invoice after i'ev been charges, i sent an email, over and over again , nobody have any reply. I called them few times, and left voice messages (as nobody ever picks up the phone), no call bank nor reply until now, over 3 weeks has passed already. Don't use it, you have nobody to complain to in case the driver is rude or even offensive, and they just charge you whatever they wish, always EXTRA, never less" }

[ { "label": "1", "score": 1 } ]

"2019-10-17T00:00:00"

{ "text_length": 988 }

{ "text": "We used Uber to travel 8.2 miles from our hotel to downtown Nashville on New Years Eve. The fare was approximately $15 which was reasonable. When we were ready to leave on New Years Day the Uber app showed because of the high demand our fare increased to 9.7 times. It was raining and there we did not see other choices (taxi's, buses, Lyft) available so I agreed to this. Our bill to go back to our hotel was over $140.00. I received an invoice from our first fare of $15.00 but I never received an invoice from the $140.00 fare. I emailed Uber about the invoice and did not receive a response. Nothing that I read in the Uber app discussed this and I feel this is completely underhanded of Uber to pull this kind of a stunt." }

[ { "label": "1", "score": 1 } ]

"2017-01-04T00:00:00"

{ "text_length": 726 }

{ "text": "I've been using Uber for a couple of years now, and I've got to say I'm disappointed with their customer service. I had a pool driver who never came, and as a result, I had to order a different more expensive Uber driver (at 3x the price) to get to my location on time, like I would have had the driver come on time or I had taken the train. I contacted customer service (which is a hassle in itself) and asked to be refunded the difference but was told that they “appreciated the feedback” but that I should have tried to use a pool or something if I was uncomfortable with the price. I'm now using Lyft because I don't have these sorts of problems." }

[ { "label": "2", "score": 1 } ]

"2018-05-12T00:00:00"

{ "text_length": 654 }

{ "text": "Uber is a total rip-off. They scam drivers every day. You always see premium possible for long pickups but never get them. This means it should be a surge because no drivers are in that area. I have copies of all the premium possible trips and never get premium but charge rider a big premium. My last one was a 2.7 mile trip that took 5 minutes. Had to drive 18 minutes to get there and almost 5.5 miles. The rider paid 14.26. I got 5.43 and that included a 1.70 long pickup! Anyone who says they aren't screwing drivers is either an idiot or a troll for Uber! That is criminal. I have pics of every one. What rider would pay 14.26 for a 2.7 mile ride that took five minutes??? Had to be surge! I had to drive 18 minutes and 5.5 miles to get to rider." }

[ { "label": "1", "score": 1 } ]

"2018-10-03T00:00:00"

{ "text_length": 752 }

{ "text": "Fun time with meeting an Uber driver. Was our first ride in Tampa, and he was awesome to recommend places. We gave him an extra tip. Wasn't pushy. Wasn't hard to talk with. Very outgoing. Knew the area well." }

[ { "label": "5", "score": 1 } ]

"2019-03-11T00:00:00"

{ "text_length": 207 }

{ "text": "I have been an avid Uber rider for quite a while. But recently, they've been in the business of disabling rider accounts for NO APPARENT REASON. I'm stranded in the freezing rain trying to request an Uber, and my account is disabled and they won't tell me why. They keep telling me it's for SECURITY reasons. Well I pay all of my fares so there's no reason for my account to be disabled. Today was the last straw. I requested a ride to work, which of course needed to be in a timely manner. The driver was initially around 5 minutes away. But 5 turned in to 10 minutes, which turned into 15 minutes. " }

[ { "label": "1", "score": 1 } ]

"2017-03-19T00:00:00"

{ "text_length": 600 }

{ "text": "Disgrace! Food delivered an hour later, stone cold. Uber takes no responsibility and refuses to answer simple questions, e.g. at what temperature the food should be delivered. HORRIBLE customer service, no reimbursement and no support post purchase. AVOID, AVOID, AVOID! Use other RELIABLE services!" }

[ { "label": "1", "score": 1 } ]

"2019-03-05T00:00:00"

{ "text_length": 299 }

{ "text": "When I first began operating as legal public utility transportation company serving my island community here in Hawaii, I was desperate for new business and Uber could not find an actual insured, state or county LICENSED transportation company to serve our airport. After being heavily recruited to put my BMW's in their Black-Select service at the airport with assured decent compensation, I took them up on their offer with one perspective - if they have customers that are ready NOW who will pay their fares, I would have been a fool not to be the only Uber available at a popular airport serving the wealthiest travelers in the US... & be doing it legally in the eyes of state and county governmental as an INSURED AND LICENSED PUC operator." }

[ { "label": "1", "score": 1 } ]

"2016-11-14T00:00:00"

{ "text_length": 745 }

{ "text": "Been driving for Uber about a year now and am very unhappy with the way they conduct business. There are so many issues that I could write all day about, but needless to say their app is flawed and their customer service is a joke. They are not consistent on how much they pay and since I have so many passengers throughout the day it's near impossible to keep track of the details of every fare. But after 2000+ passengers you start to get a sense of basically how much you'll get paid for rides taking a certain amount of time going a certain distance. Uber compensates me different amounts periodically, sometimes it will be a fair amount while other times I feel very shorted, of course I've never felt overpaid... Imagine that." }

[ { "label": "1", "score": 1 } ]

"2019-03-05T00:00:00"

{ "text_length": 732 }

{ "text": "As Uber driver in North California. This is second time happen to me in within six months. I got a text message from Uber says they identified improper use of the app as a result they remove my promotion from my earning period and will deactivate my account if similar problem occur again. I talk to support customer service. They send my case to an expert and after waiting for 36 hour for their reply and demand them to explain to me what mistake I have done in order to avoid doing it again because I really care about my job as Uber driver. They seem to be careless and sent me same message. They send earlier like robot message." }

[ { "label": "1", "score": 1 } ]

"2018-09-25T00:00:00"

{ "text_length": 633 }

{ "text": "Asked for Uber. Was suppose to arrive in 2 minutes. Nine minutes later driver was not there. He called to say he was lost because Uber had sent him 3 different addresses for me - none of which were my pick up address! I cancelled the ride. Driver was lost and I was late waiting!! Uber confirmed cancellation, nonetheless, charged me $5.00 for cancelling because 9 minutes had passed! WHAT A RIP OFF!! And now they are trying to introduce flying cars!! It appears ripping off ON THE GROUND is not satisfying the thievery urges of the CEO! I asked Uber for a refund. They gave me two emails they couldn't do anything because they had no history of such ride request AT ALL! MY OH MY. IF YOU HAVE NO HISTORY WHY AM I CHARGED $5.00! Nothing at Uber works correctly. Their entire system is messed up." }

[ { "label": "1", "score": 1 } ]

"2016-10-30T00:00:00"

{ "text_length": 796 }

{ "text": "Don't get in an uber taxi. Terrible rip off." }

[ { "label": "1", "score": 1 } ]

"2015-07-02T00:00:00"

{ "text_length": 44 }

{ "text": "In short, $#*! Uber. On Groupon you can get $25 worth of Sidecar credit for $5. Yeah. Your welcome :)" }

[ { "label": "1", "score": 1 } ]

"2014-11-24T00:00:00"

{ "text_length": 101 }

{ "text": "I do really appreciate the value of the Uber Pool. You can't beat the cost. Drivers are typically very friendly, but the GPS they use is terrible. I usually have to direct them because the GPS is so lacking." }

[ { "label": "4", "score": 1 } ]

"2018-08-01T00:00:00"

{ "text_length": 207 }

{ "text": "I accidentally posted the wrong address. I tried to tell the driver the was incorrect. He would not listen. He kept driving in the wrong direction for several miles. The trip was a twice the amount for the same trip I took early. I guess with Uber the customer is not always right. The driver padded the fare by not listening." }

[ { "label": "1", "score": 1 } ]

"2017-11-22T00:00:00"

{ "text_length": 326 }

{ "text": "We wrote this review because we wanted to let everyone know what happened to us in New Orleans and Uber did nothing about it. We went on vacation to New Orleans to take a cruise. We arrived the day before, The suggestion from our travel agent, just to make sure that nothing went wrong.We are new to Uber and our ride from the Comfort Inn Suites at the New Orleans airport to the Port of New Orleans on Feb 7 was the first time using Uber. This was at the suggestion of the Comfort Inn Suite and we were happy with the service that was provided to the Port of New Orleans. Mileage of 14.34 and drive time of 36 minutes as recorded with a value of $21.78. On our travel from the Best Western Plus on St Charles Ave to the Louis Armstrong airport on Feb 19 was a total of 15.77 miles and a trip time of 31 minutes and with a fare charge of (adjusted by Uber from $44.11) $39.07 is still $17.29 more than our first ride with only a difference of 1.43 miles and 5 minutes. It took two weeks to get a response back from Uber. This is unprofessional. We had explained in detail on the cost of all three of our trips with Uber, and the last trip, we where over charged, due to the driver taking a longer route. Plus the driver was on the phone with his wife when driving. In Louisiana, law prohibits talking on your phone while driving, that is called \"Distracted Driving\" and the driver put us in harms way and insurance companies like to hear about this when it comes to distracted drivers. We said that I will call both Hotels, and complain, we also said that I will get a hold of Uber Head Office, plus go on social media, and do a negative review, plus do a negative review on the Uber app. My husband and I are very upset on how this has been handled, with the Uber company in New Orleans to a point that they stop returning emails, even with the Uber app.That is a very expensive 1.43 miles and 5 minute ride. The first refund proposed by Uber was $.29 we find to be a joke and totally inadequate and we were hoping that Uber would reconsider a more substantial refund. They have refunded us so far around $10. When checking the distance to the airport it should've been $28.00. Since then we have not heard from Uber. Specially with the last email asking for the email for head office.So we are done with the games, will be posting this note on all social media to let everybody know be aware of Uber ripping customers off and for their safety. Plus we will also be placing this on the website of the hotels that we were staying at.This could've been prevented if they communicated with us and reimbursed us the difference which they did not I guess money is more important than having a customer base._x000D_Josie and Gordon" }

[ { "label": "1", "score": 1 } ]

"2019-07-06T00:00:00"

{ "text_length": 2736 }

{ "text": "It is a ripoff for both drivers and riders. Uber gets the money and your car and pocket suffers. Not to mention the safety issues. I drove for Uber for two days; 4 rides. Up to 19 per hour?? Not even close! More like 2.00 per hour not mention you only get paid for the ride to the riders to their destination. The rest is on you!_x000D_http://digg.com/video/uber-scam-rip-off-for-drivers" }

[ { "label": "1", "score": 1 } ]

"2016-06-10T00:00:00"

{ "text_length": 387 }

{ "text": "What a joke. I had been using uber for months and loved it... until one day when I was requesting a ride home from the store I ubered to and I got error message saying my card was invalid. After 2 weeks of emails with employees that don't seem to be able to read English, and being told the problem was fixed numerous times, it was never resolved. They don't deserve anyone's business. A family member drove for them for several weeks and quit because he never got paid. They're not even good to their employees." }

[ { "label": "1", "score": 1 } ]

"2016-01-07T00:00:00"

{ "text_length": 520 }

{ "text": "I've been waiting a week for a check from them. I have auto payment for my bills and got charged $70 from the bank because I didn't have the money in there for them. I called and was told it was a “glitch”. It shouldn't take more than a week to fix. Asked to talk to a supervisor and got completely blown off. Terrible company to work with." }

[ { "label": "1", "score": 1 } ]

"2018-12-11T00:00:00"

{ "text_length": 344 }

{ "text": "Uber takes out all hard earned money of the driver and encashs persons need_x000D_They deduct around 35-40% for the fate charges _x000D_For ex if the fate was $10.00 for 3 miles 20 min journey in downtown _x000D_Uber takes close to $4.00 and gives the uber driver $6.00 _x000D_In the $6 driver spends his time drives his own CST on his own maintenance and buys gas in his own _x000D_Please don't take uber" }

[ { "label": "1", "score": 1 } ]

"2016-01-31T00:00:00"

{ "text_length": 405 }

{ "text": "My automobile dealership has started using Uber to transport customers to & from the dealership's service. Fifty minutes ago, \"Steven,\" my projected Uber driver, texted me he would \"arrive in 22 min in a Honda Accord **\" [Massachusetts] and that I have only 2 minutes for the pickup. Fair enough! I waited thirty minutes outside in the cold before my dealership called and told me that the driver had since changed his mind because I was inconveniently far away. The contact ph# **, provided in the text, was a NOT CUSTOMER SERVICE line, but one that demanded an account # & country code, though it wouldn't have mattered since the window of time to enter the data was too short to be effective. I miss having ready service of a true taxi!" }

[ { "label": "1", "score": 1 } ]

"2018-11-08T00:00:00"

{ "text_length": 739 }

{ "text": "I love Uber and it has it made it really convenient to get around. My only issue is their receipts are like 4 pages long. It is not necessary. I travel for business and we need to expense these. Can't they make them one page please!?!?!?" }

[ { "label": "4", "score": 1 } ]

"2016-09-26T00:00:00"

{ "text_length": 241 }

{ "text": "I was quoted $12 for a 2.8-mile ride that took 11 min and was charged 27.63 on a Saturday night at 10:30 pm. This was their charges: Base Fare $2.10, Time $4.56, Distance $3.30, Normal Fare $9.96, 2nd person $9.96, Waiting Time $ .86, Booking Fee $1.85, Tip $5.00. In what universe? Crooks. Criminals." }

[ { "label": "1", "score": 1 } ]

"2019-05-15T00:00:00"

{ "text_length": 301 }

{ "text": "Uber's customer service department is absolute GARBAGE! All I needed was help changing my password because someone had hacked my account. They wanted information like my social security #, which I was not going to provide. There is no # to call them unless you pay for a premium membership - so I went to their chat support. 7 representatives came into the chat and left immediately without resolving my simple request! Or giving instructions on how to change my ** password! Lyft will have my business from here forward." }

[ { "label": "1", "score": 1 } ]

"2019-06-27T00:00:00"

{ "text_length": 521 }

{ "text": "I used UBER yesterday for a ride to my home address. After 3 mins in the car, I realized the traffic was too much so I asked the driver to drop me off at the nearest train station instead, which was just 7 minutes away from the spot where he picked me up. My wife booked the UBER thru her phone so I assume the driver would change the drop off location on his phone. An hour later, I receive my Uber receipt for a staggering $60.46!!! I was shocked because according to the receipt, the driver stated that he dropped me off at home which is a lie. I cannot believe they would lie like that and charge me $60.46 for a 7 minute drive. I try contacting Uber four times over this matter but they are not resolving it." }

[ { "label": "1", "score": 1 } ]

"2018-10-04T00:00:00"

{ "text_length": 713 }

{ "text": "We called a Uber, she went to wrong location and Uber making us pay for this trip because of their own Uber driver. We canceled after she never responded to my calls! We then got another driver... Crazy. I am done!!" }

[ { "label": "3", "score": 1 } ]

"2019-05-17T00:00:00"

{ "text_length": 215 }

{ "text": "For the most part I find the drivers to be friendly, professional and careful. Also, they arrive promptly. However, occasionally a driver speaks about political views which is inappropriate conversation. I experienced this in London but the local drivers haven't discussed touchy topics." }

[ { "label": "5", "score": 1 } ]

"2018-07-16T00:00:00"

{ "text_length": 287 }

{ "text": "I have had an ongoing complaint with Uber and it has finally hit the boiling point. I have been taking Uber quite faithfully twice a day for several months now and my pick up and drop off locations have never changed however Uber consistently changes the one address every time. I was OK with that since I was still getting where I needed to be until they started changing the quoted fees as well. When I called them out on it they would say that they had checked and that the information they had was correct. I have emailed them copies of the address plaque on the building where they are picking me up and they are still insisting that I am being picked up at a different address and that it is a longer ride and therefore a higher fare. The address they are insisting is wrong. Is the address for the commuter train station! The really irritating part is that the place that they are insisting I am being picked up at is the building where they house the trains!!" }

[ { "label": "1", "score": 1 } ]

"2017-04-06T00:00:00"

{ "text_length": 967 }

{ "text": "A friend of mine was drinking to much and needed a ride. I tried to use uber to pick her up . The app no longer allows you to change the pick up point . It was horrible my friend ended up walking drunk on a dark country road for over a mile before I could pick her up .They have no clue as to why people need taxi service . and are so user unfriendly . I downloaded Lyft at least they have a clue" }

[ { "label": "1", "score": 1 } ]

"2018-06-07T00:00:00"

{ "text_length": 396 }

{ "text": "I always had a good drive with the uber. But today morning I have my exam from 9. I call the uber driver before 35 mint so that I can reach early.. And he revived my call and told me he will reach within 5mint I waited for him for 20 mint and the driver didnot turned up and I literally missed my exam.. please select some professional driver or else it will be a great loss for the Uber company.. (*******824) this driver should need to learn a lesson." }

[ { "label": "1", "score": 1 } ]

"2017-05-24T00:00:00"

{ "text_length": 454 }

{ "text": "I'm a frequent uber user and I had no problems until this uber pool decided to introduce the short walk crap. I'm always having issues with the drivers, as I see an address and the driver sees another address. And a cancellation fee? Are you serious? There are many incompetent drivers out there so why do I have to pay $5 fee when they cancel? I'm saying bye to this service and I will make sure all my friends are aware of your games." }

[ { "label": "1", "score": 1 } ]

"2019-01-24T00:00:00"

{ "text_length": 436 }

{ "text": "The service has been fine in the some 20 times I have used Uber. The only problem has been with the tipping practices that are presented after the ride. Sometimes the software malfunctions and I am unable to show my appreciation to the Uber driver who gave me the ride. Thanks." }

[ { "label": "3", "score": 1 } ]

"2019-03-13T00:00:00"

{ "text_length": 277 }

{ "text": "Do not! Trust or use this company. Uber does not care about their drivers nor the riders. I say this because 1st off. The 3rd party company that they use deny all. To whom may have any past minor traffic or minor offenses that do not concern with felons. I have no major offensive issues and felt with things to get my driver's license back. Been years! Still the 3rd party company will send Uber a red flag and deny all incoming new party meaning new applications for new drivers. They have been reported to many! Different local news agents and states. They also do not care about the drivers. Via YouTube reviews on Uber and the company. " }

[ { "label": "1", "score": 1 } ]

"2019-05-22T00:00:00"

{ "text_length": 641 }

{ "text": "I have been taking Lyft for couple of days now and their application is totally accurate with the fare. I took Uber today, the same service UberX and their application says $18 (same amount as Lyft) and took it because I know I have a $5 discount from my recommendation (and I am regretting it now) but when I received the receipt, It says that my fare is $23, and deducted my $5.00 discount and a total of $18... This is probably the reason why they don't have Customer Service contact number!!!" }

[ { "label": "1", "score": 1 } ]

"2018-06-28T00:00:00"

{ "text_length": 496 }

{ "text": "I use Uber all the time, but I am officially done with this unprofessional company. Guess it would be a crime to be able to talk to someone in person at Uber. Uber is letting their drivers ripoff their riders. I have a service dog and in the last weeks have been charged twice a cleaning fee, without any input. The last one was for dirt spots on the seat that was already there. I am tired of drivers making extra money, whenever they feel like it. I am done being ripped off!!!" }

[ { "label": "1", "score": 1 } ]

"2017-10-12T00:00:00"

{ "text_length": 479 }

{ "text": "I have used Uber 3 times. Once the driver got lost, causing me to miss my bus and costing me $60 extra fare. The other times were ok but I believe way overpriced. Sorry, not a fan." }

[ { "label": "3", "score": 1 } ]

"2017-09-24T00:00:00"

{ "text_length": 180 }

{ "text": "I download the app last year in Rhode Island and maybe used 4 rides. After being overcharged COUNTLESS times I quickly deleted the app. I have not downloaded their app since or have associated myself with Uber and they STILL overcharge me EVERY SINGLE DAY I get another charge!! I deleted the app LAST WINTER and it charges me EVERY DAY for charges of $5.00, $5.18, $5.23, $6.85, $9.30 WHICH CAN REALLY ADD UP! I am a college student and they are TAKING MY MONEY STILL!!! No phone line doesn't help either. I've been e-mailing them the past couple days and they are still ignoring me. _x000D_DO NOT EVER USE THIS APP IT IS A SCAM AND YOU WILL LOSE MONEY SLOWLY AND SECRETLY THEY KEEP CHARGING YOU. WHAT ELSE CAN I DO." }

[ { "label": "4", "score": 1 } ]

"2014-10-29T00:00:00"

{ "text_length": 717 }

{ "text": "This was one old, small, worn out Uber vehicle for an hour trip to the airport. Ft Collins to Denver airport. But the driver was friendly and drove safely." }

[ { "label": "3", "score": 1 } ]

"2017-09-02T00:00:00"

{ "text_length": 155 }

{ "text": "I drive for Uber/Uber Eats. Whenever a situation occurs and support is needed the headache begins. They are completely scripted responses. They do not actually respond to the situation but instead say it will be looked into. They then email days later and again give a script response. Never actually addressing the questions or issues. Very difficult for both customer and drivers. With customer service being what it is I would suggest avoiding Uber." }

[ { "label": "1", "score": 1 } ]

"2019-02-20T00:00:00"

{ "text_length": 452 }

{ "text": "So apart from some miscommunications with my captains a couple of times, it has always been a fair bit of help. Wonder if they can work up their discount game a little more. Great vehicles most of the times though. All in all, a \"yes\" for me." }

[ { "label": "4", "score": 1 } ]

"2018-12-24T00:00:00"

{ "text_length": 242 }

{ "text": "what a crock of a company they can not afford a phone? my credit card has fraud charges from their drivers yet I can not call them but hope someone replies to my emails I will hold my breath" }

[ { "label": "1", "score": 1 } ]

"2015-02-26T00:00:00"

{ "text_length": 196 }

{ "text": "I referred a friend to Uber and got a free ride. I made a ride and my free ride didn't work. When I asked Uber to reimburse me they said they'd block my account for some violation they couldn't explain. I asked questions and tried to clarify the case, and they sent me 5 (!!!) absolutely similar emails with NO answer to any of my questions. So this is how Uber support works and this is what you get for referring friends." }

[ { "label": "1", "score": 1 } ]

"2017-04-19T00:00:00"

{ "text_length": 423 }

{ "text": "I placed an order on Uber Eats app. Less than a second after I placed the order I noticed I had order 3 subs instead of one and I wanted to remove two of those subs and keep only one along with the other stuff I had also ordered. When I call customer service they are telling me that nothing can be changed or canceled because the order was already prepared. In less than a minute from placing the order and calling they had prepared the sub. Yeah right. So pretty much I'm forced to pay for 2 subs I didn't want. And in the Uber app it gives option to cancel or change your order but when you call they tell you no you can't, so I see it as false advertising." }

[ { "label": "1", "score": 1 } ]

"2017-06-18T00:00:00"

{ "text_length": 660 }

{ "text": "I have had very successfully rides with Uber. Very dependable and safe drivers. Downloaded app is very easy to use. Responsibly priced and would definitely use them again." }

[ { "label": "4", "score": 1 } ]

"2018-07-16T00:00:00"

{ "text_length": 171 }

{ "text": "Used Uber once. Great experience and great concept for getting around without a great expense. Thought about making extra money as a driver. Rules for personal safety are for me. Overall, good business." }

[ { "label": "5", "score": 1 } ]

"2017-09-21T00:00:00"

{ "text_length": 202 }

{ "text": "Working 8 hours shift then I decided to do my grocery shopping and get Uber to take me home in a snowy night. When I requested Uber it was giving me another address to go there and wait for Uber on the main road. So when I could do that with having 7 bags of shopping then I would have taken a bus for $4 rather than paying $25 for the Uber. _x000D_It happened with me 3 times so I kept cancelling them and calling for capital taxi. _x000D_The place where I work is a big mall and I work there and do my grocery from loblaws then always tried to get Uber but didn't work with me for the last 3 times. _x000D_So I kept using capital taxi since then I was ur customer used Uber a lot. But not anymore." }

[ { "label": "1", "score": 1 } ]

"2017-03-07T00:00:00"

{ "text_length": 699 }

{ "text": "I arrived in Las Vegas 2/21/17, called Uber - driver Judylynn - acted very nice etc. asked if I wanted to charge my cell phone. Not thinking that it wasn't necessary I gave it to her to charge. She dropped me off at a Hotel on the strip. I soon realized I left my phone in her car. Gone! - You can't get in touch with Uber by phone. She won't return it. I am going to call the LVMPD and report it stolen. And get the security video. This is Horse Manure!!! - What the hell is wrong with people (some). You're fired!" }

[ { "label": "1", "score": 1 } ]

"2017-02-23T00:00:00"

{ "text_length": 515 }

{ "text": "Uber mentions standard upfront charges for their pool rides but if the person you are pooling with cancels the ride, Uber will introduce dynamic charges and charge that extra amount to you. And i guess they even charge the person who cancels. So in a way Uber is making 2 way money. They charged me 3 times the normal charge for a ride where another pooler cancelled the ride. And now they are fooling me saying that since the distance travelled was more than what was entered originally they are charging me more. But actually distance increased because the driver had to pick up another pooler. Now this person didn't turn up. So entire money load comes on me." }

[ { "label": "1", "score": 1 } ]

"2017-06-09T00:00:00"

{ "text_length": 662 }

{ "text": "The service was great, the driver was appropriately friendly, cost was good too. The car was clean as well. I appreciated the service. I have recommended the service and would use again myself." }

[ { "label": "5", "score": 1 } ]

"2018-07-17T00:00:00"

{ "text_length": 193 }

{ "text": "I left my phone in the car during my last ride. I have been trying to contact them through the website for 12 days with no luck. It is obvious that every response is automated, and there is absolutely no way to reach a human at the company as a rider. Uber... where are you? You have failed me. I need my belongings returned." }

[ { "label": "1", "score": 1 } ]

"2019-08-15T00:00:00"

{ "text_length": 325 }

{ "text": "A promotion was offered in my area to sign up as a driver for uber 200 dollars extra if 100 rides were completed in a month... I completed 100 rides in 10 daysbut never recieved my bonus... So i called uber driver support... Who hung up on me 3 times then transfered me arround their office as i asked to speak to their managers... With them all saying i never opted into that bonus program so i wouldnt be getting it... After i asked to speak to a manager for the third time the male i was speaking to said he was the highest up in management and that he had herd my problem amd wouldnt be doong a thing about it and that he didnt have any more time to spend on the phone with me and he hung up again.... Here i come lyft.... No wonder there arnt enough uber drivers... Now there is one more less." }

[ { "label": "1", "score": 1 } ]

"2018-09-18T00:00:00"

{ "text_length": 800 }

{ "text": "I had a very unsatisfactory experience attempting to connect with an uberX driver in downtown Boston yesterday. Frustrated and mad, I called the driver and cancelled. A cancellation fee showed up. I explained my complaint about the fee in writing on line to Uber and received an astonishingly prompt Uber response to my satisfaction. I appreciate the response and expect to remain a frequent user." }

[ { "label": "5", "score": 1 } ]

"2015-11-05T00:00:00"

{ "text_length": 401 }

{ "text": "My first ride with Uber went like this. The driver asked me what time my flight was. Naturally I wanted to get there early to check in beat the traffic and to make sure I would get through security on time. My Uber driver took that opportunity to drive around the suburbs to hike up the fare. so he could run into traffic. A 45 minute trip took 1.5 hours. I only made my flight because I sprinted through the airport. Uber sucks" }

[ { "label": "1", "score": 1 } ]

"2016-03-04T00:00:00"

{ "text_length": 428 }

{ "text": "I have a serious problem. For about two and a half months now, Uber has put a restriction on my instant pay. They first claimed this was because a customer informed that I never delivered her food. This is not true. I do not even know who this customer is. So I filed an appeal through Uber. Then I called back to follow up on the appeal, but then was told that the reason there was a restriction is because I changed my account information too many times. I asked why would this be an issue. If this is a 1099 business type, I have the right to change it as many times as I want. I have a 4.8 star rating and have been employed with Uber for about 3 years now and never had a problem. I have always represented them in a dignified and respectable way. " }

[ { "label": "1", "score": 1 } ]

"2019-05-07T00:00:00"

{ "text_length": 753 }

{ "text": "We booked a taxi from Leeds to Sowerby Bridge on Saturday. Before we got In the taxi we asked how much it would cost and the driver said he didn't know and you should have an email! We did not receive any message to tell us the cost, if we had we would not of got in the taxi, it cost us 90 for what should of been a 32 trip! There were lots of empty uber taxis driving round waiting to pick people up, so the demand was not high, now I can understand d why there was, the inflated price of 2.8 is crazy and no need! I'm shocked disappointed and will not be using uber again, I do not agree with not been told the price before we got in, how can you charge someone without knowing the cost in first place! We had no choice but in to the car as it was late and cold, and we had already ordered it!" }

[ { "label": "1", "score": 1 } ]

"2017-03-06T00:00:00"

{ "text_length": 797 }

{ "text": "uber is the biggest piece of $#*! company. they have promised to send my \"lost\" now \"stolen\" phone since 8/26/16. I have been stood up by the Uber driver that had it and Uber as a company has promised multiple dates to have my phone all unsuccessful. they refuse to respond to any of my responses. they are a horrible $#*!ing company that hires only people with zero morals and zero care for true customer concern. i will be calling action news with consumer affairs" }

[ { "label": "1", "score": 1 } ]

"2016-09-10T00:00:00"

{ "text_length": 468 }

{ "text": "Uber doesn't care about the drivers ,they lowe the fare n we make money for them buy our own gas n put our life at risk for you don't know who you are carrying around" }

[ { "label": "2", "score": 1 } ]

"2016-01-15T00:00:00"

{ "text_length": 166 }

{ "text": "I FEEL DEFRAUDED BY UBER! Today, I did Uber express for $2.78. The map to walk to the pickup point was COVERED IN UBER NOTICES plus what little of the map I could see lacked any street names next to me, nor did uber provide directions on where to walk, nor were the dots accurate (perhaps it wanted me to use the backdoor because those dots sure didn't make sense walking out the front door) and Uber did NOT provide an exact physical address for me to google. Worst, is uber provides NO WAY TO CONTACT THEM and now uber charges me a $5 cancellation fee for a $2.78 ride? Seriously - this IS fraudulent! I'm reporting this to the DC & Florida attorney general's and I will NOT use uber again until this is resolved in person by a real live uber person. Get a clue uber - This does not work but I will to make sure you do not do this to others or me again!" }

[ { "label": "1", "score": 1 } ]

"2018-06-06T00:00:00"

{ "text_length": 855 }

{ "text": "I requested an 8 mile ride in Boston on a Saturday night around 1:00 am that was coming up around $55 on the app and Lyft was around the same rate. Ended up taking a regular cab that cost me $20. Beware of high rates." }

[ { "label": "1", "score": 1 } ]

"2019-10-27T00:00:00"

{ "text_length": 217 }

{ "text": "I ordered an Uber ride today going from Lafayette Street and Worth Street in lower Manhattan and going to New York Pennsylvania Station. I was instructed to meet the driver at the corner. After waiting for some time my mobile phone alerted me that the driver canceled. I then ordered another car and it said that the car would arrive in 8 minutes. After waiting about 20 minutes there was \"NO CALL and NO SHOW\". I found myself having to take the subway of which I was trying to avoid. " }

[ { "label": "1", "score": 1 } ]

"2018-10-26T00:00:00"

{ "text_length": 485 }

{ "text": "My interaction with UBER support has turned out to be very unprofessional with an unfair final decision leading me to ask how can anyone count on such company to stand up for their well being and safety as a partner. UBER will not assist his partners in any safety incidents but rather take a step back and cut all ties whenever you as a partner find yourself in a situation that would qualify to be dangerous for your safety. I got assaulted, got some weird smelly liquid sprayed inside my car with no idea of what it was, a bottle thrown at me, my car kicked by that same rider (luckily there wasn't any dents), and then when I call the safety line to report the incident, my account got terminated for having to physically remove that rider when she tries to jump back inside my car while I am not even in it. \"God knows what her intentions were.\" Do the math." }

[ { "label": "1", "score": 1 } ]

"2016-05-02T00:00:00"

{ "text_length": 863 }

{ "text": "If I could give 0 stars I would. Uber has STOLE my MONEY and has made 3 unauthorized charges to my credit card. On top of that, they are not even taking responsibility for it and continuously keep marking my issue as resolved even though I have proof such as my bank statements. There is no phone number or place I could go therefore they are taking advantage of that. There are random charges on my credit card that total to over $30 and I did not use my Uber app for a few weeks. When I asked them to explain those charges they say they don't know and just ignore me and mark it as resolved. " }

[ { "label": "1", "score": 1 } ]

"2017-10-29T00:00:00"

{ "text_length": 594 }

{ "text": "First time using Uber on a very busy NBA All Stars day in Charlotte, NC. We needed to get to the train station so decided to use Uber - the driver took a little while to get to us (no fault of his due to all the security all around) but once he found us he was very cordial - price was right - no complaints." }

[ { "label": "5", "score": 1 } ]

"2019-03-08T00:00:00"

{ "text_length": 308 }

{ "text": "Uber has been gradually allowing drivers with poor reviews to work for them. I have had safety issues and even a driver who was clearly under the influence, among other safety issues Re: Uber drivers. When I've canceled a ride due to low review scoring by other passengers, they have charged me cancellation fees and refused to refund me the $2. This happened three times in a row where I cancelled those trips within less than 24 hours." }

[ { "label": "1", "score": 1 } ]

"2017-03-09T00:00:00"

{ "text_length": 437 }

{ "text": "Requested an Uber from hotel on the beach to the airport, about a 45 minute drive. While I was waiting I noticed a car similar to the one I was expecting pull up and three people jumped in. Waited a little longer and then noticed that I was on my way. Someone else had taken my ride. To add insult to injury I couldn't request another Uber until that ride was done, and I got charged for it! No response as yet from Uber, I wonder how long it takes for them to respond. The driver obviously didn't verify who he picked up." }

[ { "label": "1", "score": 1 } ]

"2018-09-03T00:00:00"

{ "text_length": 522 }

{ "text": "Hi, Uber wants access to my photos, camera, wifi etc, WHY?_x000D_can understand phone number and payment details._x000D_My partner was going to sign up but didnt like how much information they wanted from him." }

[ { "label": "3", "score": 1 } ]

"2015-10-31T00:00:00"

{ "text_length": 209 }

{ "text": "At about 11pm my friends and I ordered an uber that was about $30. At 3am i ordered another uber to go back to our initial destination in which we took the same route, same distance, same everything and it was $86.!!!! On top of that, it was my first ever uber ride under my name and card so I SHOULD have received a first time uber user free ride, but the app never gave me one... So obviously I googled a different promo code that gave me $15 discount. So my uber fare would have been $100! I might as well have taken a taxi or risked driving my own car for 3x cheaper than uber. I thought uber was supposed to be a cheaper, easier, efficient alternative to getting a taxi or even renting a car? I will say my experience was polar opposite. I'm never using uber under my name ever again. My driver was nice though, a nice car too. But he took 15 minutes longer than my first driver and he barely spoke English. He also took 10 minutes longer than the ETA to get to us._x000D_So here I am emailing uber back and forth asking them to honor their first time user free ride. $86 is NOT WORTH IT." }

[ { "label": "1", "score": 1 } ]

"2016-01-18T00:00:00"

{ "text_length": 1093 }

{ "text": "If I could give them a minus 10 star I would. I have used Uber in many occasions. This was by far the worst and still ongoing problem. I recently was in Denver, took Uber to airport as early morning flight. That was January 7th, I was billed $41.58 plus tip. It was originally a hold on my credit card and a charge several days later. On Feb 2nd I was notified that my Uber receipt was updated. Looked at my credit card statement online and saw an identical charge with identical trip number charged to my account almost a month later. Contacted Uber by the app which went to someone in India that claimed they had a glitch in their system and I wasn't charged for the trip in Jan 7." }

[ { "label": "1", "score": 1 } ]

"2019-02-13T00:00:00"

{ "text_length": 683 }

{ "text": "Uber did not get my payment because the credit card was outdated. I would like to solve the matter but have not been able to do this on line. I am not going to spend 10 hours on line trying to figure this out since I am not that technical. A number to reach Uber would be nice._x000D_The only reason I gave 3 stars was because the driver was great. Customer service??????????...There is absolutely no customer service!!!..really..none! You will never ever be able to speak to anyone. If your question is not in their category of FAQ's then forget it. So how does that make you feel as a customer? Sounds to me like they don't want to talk to the people who are making their business grow. They are now on my do not call list." }

[ { "label": "3", "score": 1 } ]

"2016-05-22T00:00:00"

{ "text_length": 726 }

{ "text": "tried Uber X as a Driver in Atlanta. Big major mistake. Passengers were verbally abusive. Pick up location was always wrong. When and after the passenger gives you direction to where they were going they turn around and complain to Uber and they get a great discount at my expense. A 25 buck fare can easily be lowered to 16 bucks and there is nothing you can do. Anything worst would be working for free. Never again. Live and learn." }

[ { "label": "1", "score": 1 } ]

"2014-05-31T00:00:00"

{ "text_length": 434 }

{ "text": "The drivers, of course drive extremely fast. To get to no-where, then they will scam you by adding extra charges to your ride. Some will even put you out. The also have some drivers with filthy and nasty vehicles. They will hire anybody." }

[ { "label": "1", "score": 1 } ]

"2019-04-10T00:00:00"

{ "text_length": 237 }

{ "text": "Driving for Uber is depressing and not satisfying. I would say 20% to 30% of people are completely irrational and have unrealistic expectations. Driving rich, hollow, and entitled people in my car is not a joy. After making a small comment to a rider about living on a hill I was asked to turn up the radio immediately. I laughed at how rude the exchange was. I picked up a lady from a BMW dealership. She told me the dealership booked her a ride. She immediately told me she was not pleased with the car, that she likes nice cars even though the car is clean 2015 Honda Civic." }

[ { "label": "1", "score": 1 } ]

"2016-12-29T00:00:00"

{ "text_length": 577 }