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uber-reviews

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{ "text": "I started driving for uber. They take so much out of my far. I figured it out that after gas, I make less then minimum wage, and none of this includes wear and tear on my truck .I would not recommend it at all." }

[ { "label": "1", "score": 1 } ]

"2015-11-29T00:00:00"

{ "text_length": 210 }

{ "text": "UBER app and website have failed me AGAIN. Won't let me login, won't let change or retrieve password. And there is absolutely no customer service. Never again." }

[ { "label": "1", "score": 1 } ]

"2015-03-06T00:00:00"

{ "text_length": 164 }

{ "text": "I was charged $80 for a 10 minute drive which would have cost me no more than $30 by taxi. _x000D_I will not use uber anymore." }

[ { "label": "1", "score": 1 } ]

"2018-07-28T00:00:00"

{ "text_length": 126 }

{ "text": "We took an uber home thinking it would be better than driving. It was a 25.09 ride which is absolutely fine, but a surcharge of over 50 dollars is absolute ridiculous. Our trip was 12 miles and we paid over 77 dollars. I have tried to call, email, anything to talk to a person and nothing has happened. Uber is absolutely ridiculous with the way they charge people. So disappointed in the company." }

[ { "label": "1", "score": 1 } ]

"2016-06-04T00:00:00"

{ "text_length": 397 }

{ "text": "Too many times now an Uber driver has come to pick me up, discovered where I want to go, refused to take me, kicks me out of car and I still get billed five bucks from Uber. It's a fricking joke. Of course after a long series of emails Uber eventually gives me the five bucks back but continue to allow their drivers to rip people off. After all, UUber gets their cut so why take these drivers off the road." }

[ { "label": "1", "score": 1 } ]

"2015-12-28T00:00:00"

{ "text_length": 408 }

{ "text": "I am a driver on the Uber platform and have driven in Chicago, Illinois. Recently had my account put on hold due to a \"report of possible impairment while driving\". This is total B.S. I don't even use drugs or Alcohol. This is very disturbing for someone to write an untruthful report. I have given out over 4,000 rides and have over 2,000 5-star ratings. I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK." }

[ { "label": "1", "score": 1 } ]

"2018-05-06T00:00:00"

{ "text_length": 965 }

{ "text": "I took a trip with Uber and their GPS stopped working so he had to use MY phone and the GPS from Google maps to get me to my appointment. I was late then had to reschedule my appointment which was important. I asked for a refund but they offered me 5 dollars off my next ride. I told them I wasn't going to use Uber again because this was not the first time I have had issues using their service. They refused to refund me and I am trying to find a number to contact their headquarters but it isn't available. Terrible business and I won't use them ever again!" }

[ { "label": "1", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 560 }

{ "text": "I have only used this occasionally in a few cities and each time the experience was well worth it. The description of the car and the estimate of cost were both great. The cars were clean and modern and the driver was courteous." }

[ { "label": "5", "score": 1 } ]

"2018-07-23T00:00:00"

{ "text_length": 228 }

{ "text": "My husband and I were staying at a Hotel in Chicago. We were going out to dinner and knew we'd need a cab. The line for a cab was so long and it was moving very slowly. Our daughter was with us and she called an Uber and it was there in 5 minutes. If we had waited in that long line we would have missed our dinner reservation. The driver was a pleasant college student with a neat, clean car. We used Uber during the Olympics in Rio last summer and it was cheap, and the drivers were quick." }

[ { "label": "5", "score": 1 } ]

"2017-03-05T00:00:00"

{ "text_length": 491 }

{ "text": "Scheduled Uber to take myself and my daughters to the airport. Yes, THE AIRPORT... They cancelled 30 mins AFTER our scheduled pick up time. YOU CANNOT DO THAT! IT'S A FLIGHT! Called a cab, came in 7 mins!" }

[ { "label": "1", "score": 1 } ]

"2017-07-04T00:00:00"

{ "text_length": 204 }

{ "text": "I ordered a pick up from airport to a gas station to meet my companion who drives trucks over the road. The driver took route that is not normally taken, but I knew the route. I do this weekly and knew the rates and routes. He didn't speak and it was a quiet ride. I got toy destination thanked him and got out. I normally get a response to rate and tip driver as soon as I get out. This time I didn't so screenshot my rate and info. I got it almost 20 mins later and it was double my original rate because he charged me for his return trip to the same airport. I contacted the number listed next to bank charge only to be told to go thru the Help on the app and then phone disconnected." }

[ { "label": "1", "score": 1 } ]

"2017-12-01T00:00:00"

{ "text_length": 687 }

{ "text": "I purchased a flat fare package in NYC and could use it in all 5 boroughs for $2.99 Uber pool or $5.99 Uberx the fare has to be below $30. I take an Uber pool that clearly quoted $2.99(I have a screenshot) and was charged $41.00. I contacted Uber customer service which sucks and was told the driver had an issue which prevented this trip from being timed according to proper pick up and drop off. It clearly states $2.99 and they felt \"the driver had to be compensated\". This company is putting out fake advertisements and charging a totally different fee without the customer's consent." }

[ { "label": "1", "score": 1 } ]

"2017-02-16T00:00:00"

{ "text_length": 588 }

{ "text": "Baltimore drivers are not as courteous as Dallas drivers but overall pretty good! About 3-5 months ago it was a problem that my drivers would not show in the early morning hours in Charleston SC that need to be addressed/tweeted; also asking for a tip is not proper etiquette if you're good then it's no need to ask but if you do not acknowledge me as a person I will not tip!" }

[ { "label": "5", "score": 1 } ]

"2018-07-11T00:00:00"

{ "text_length": 376 }

{ "text": "Well I've been reading the Uber reviews on here and they are hilarious. I just started driving for Uber this week. So far 5 trips. 90.33 for Uber. 66.50 for me. I don't think that's too bad. Could be better yes, but not bad. As a driver you can deduct all Uber mileage at the federal rate of .575 as of this review which will change your tax liability. This is a good thing. You will get to keep most of your money earned. I think the app works fine, would like to know where passenger is going before I take fare, but that's ok. I like the fact that I can drive when I want. I think most of these reviews are from taxi companies trying to take them out of business. No one ever is going to charge 300. for a 12 mile cab ride. You all are idiots. Uber is a great idea that I wish I would have thought of. Uber requires your car to be 2005 or newer. I'm sure there's a few Uber drivers that suck, but that is to be expected. Give bad reviews and they will be suspended. Cab companies beware I think your time has come..." }

[ { "label": "5", "score": 1 } ]

"2015-11-30T00:00:00"

{ "text_length": 1019 }

{ "text": "The company is worst in consumer affairs as it does not have a proper means of communication in case of any dispute/issue. The only option is to write your query in the help section of the app, but that also does not get solved. In my case, recently I was trying to book the ride but due to less balance in my payment, I was not been allowed to book it so I changed the payment method to Cash and booked the ride and paid the cash to the driver at the end of the trip. However, while trying to book subsequent ride, I noticed that the payment for earlier ride was o/s, for which I tried to find the Uber's Customer Care no. which I could not found anywhere so was forced to taken other modes for travelling for the subsequent rides and I put up my query in the Help Section." }

[ { "label": "1", "score": 1 } ]

"2018-02-27T00:00:00"

{ "text_length": 774 }

{ "text": "This is the worst company and untrustworthy. I used them couple of times and until American Express offer 15 dollars for Uber ride monthly and Uber did not credit me for the first ride and I take 3 rides in one day but none of them was credit the 15.00 dollars until I order food and still didn't credit until I cancel my orders within minute that I order through Marco pizza in Norcross. And when I cancel the order which is total of 33 dollars and some change that's when Uber credited me after I cancel the order and I am still being charged for the food that I never had from Uber eats that they claim Marco pizza is already made my food and how's that possible after 1 min of ordering and have to cancel right away. " }

[ { "label": "1", "score": 1 } ]

"2018-11-15T00:00:00"

{ "text_length": 721 }

{ "text": "Customer service is absolutely terrible. I have recently been locked out due to some background check. In the middle of a fair mind you. I recently relocated to a different state and have a different driver's license. The old state driver's license was still active in my account but due to it no longer being a valid license, and I supplied the new one, the background check failed and now I have to wait 7-15 days for a resolution." }

[ { "label": "1", "score": 1 } ]

"2019-07-01T00:00:00"

{ "text_length": 433 }

{ "text": "First of all you can't talk to anyone at Uber because they do not have phone support. After I finally found the online support team I asked why I was getting charged a monthly fee. I never opened an account with them. They did not know and continued to charge me even after I told them to stop. Instead my monthly bill got higher. They asked me to prove they were billing me by sending them screen snapshots and the last four of my credit card. Can you believe that? I had to prove to them that this was happening. So I did and then they asked me to give them the first 6 numbers on my credit card. Which I did. This company is either very incompetent or corrupt. I will never use their service!" }

[ { "label": "1", "score": 1 } ]

"2017-09-16T00:00:00"

{ "text_length": 695 }

{ "text": "It's absolutely horrible experience and felt systematic loot by the corporate whose tariff not controlled by any government authorities. Neither they care for our laws. The charge for Goregaon west to CST RAILWAYS WAS Approx 1000/- INR WHEN I GOT DOWN within 2 km they charged me 230/- as penalty. Is our government protecting our right and controlling unethical business practices of UBER? Disgusting." }

[ { "label": "1", "score": 1 } ]

"2019-05-17T00:00:00"

{ "text_length": 402 }

{ "text": "I am not sure how to reach out to Uber if I have a unique question for example airport pickups or gated community pickups, car seat issues etc., so I will opt out and not use them in those instances." }

[ { "label": "5", "score": 1 } ]

"2017-09-22T00:00:00"

{ "text_length": 199 }

{ "text": "Uber has made travel so much simpler for me. I use it to get to and from the airport, or to get to stores in unfamiliar areas and sometimes to get to events or a party where I don't want to drive or find parking." }

[ { "label": "5", "score": 1 } ]

"2017-11-01T00:00:00"

{ "text_length": 212 }

{ "text": "Cab no. **. Driver name Anil **. I booked my cab from New Delhi railway station to my home and by mistake I left my phone in cab. My driver didn't returned my phone. Moreover misbehave with me as he was having no fear of Uber or Uber policies are in favor of him only. After that I visited Uber office Gurgaon also but no one helped me there. Also I don't understand what type of system these people are following and who is supporting this system a company where customer service is not there and there is no one to complain also." }

[ { "label": "1", "score": 1 } ]

"2019-02-06T00:00:00"

{ "text_length": 531 }

{ "text": "I took an Uber from Downtown Manhattan to Port Authority (42nd & 8th Ave.) and it costs $50!!! Are you kidding me right now!!! First of all the driver obviously didn't know what avenue to take even after I told him. 1 hour to get to midtown... pure BS. And why was it sooo expensive. Because the base fare is $7.00 and then $13.16 for 3.51 miles and then $31.51 for the 49 minutes that I wasted in the damn car. Grand total $51.67. Never again... And I would advise everyone to stay away from Uber if you don't want to get ripped off!!!" }

[ { "label": "1", "score": 1 } ]

"2016-07-01T00:00:00"

{ "text_length": 536 }

{ "text": "I happened to book an uber ride, driver accepted the ride. Even after 15 mins i din't see car moving around. I tried calling the driver, he didn't respond. I messaged on uber app, mentioning the address and asking him if he is going to pick me up? Driver cancelled after 5 mins or so!!! i was stranded with no where to go!!! this is ridiculous. Again uber charged me cancellation charges when driver cancelled the ride? This driver has 5* rating!!! When i reached uber customer service asking me to compensate as i have wasted 30 mins bcos of driver, uber says \" Its ur problem and drivers, we can't take any responsibility for driver actions!!\" _x000D_Why customers are charged cancellation charges when we cancel even after 2 mins, here driver cancelled after 15 mins!!! _x000D_Uber is a ridiculous company which is misusing customer data and leveraging the loop holes!!_x000D_Uber should be banned in US and every customer whose personal info is leaked should be paid compensation!! Uber tracks every movement and claims its to improve trip experience!!_x000D_My suggestion is first do a proper driver orientation and back verification, which will definitely improve customer experience!!! _x000D_Notice that if anyone has lyft and uber, uber price is lower, but if ur using uber alone they hike the price.... they do a predatory pricing!!!" }

[ { "label": "1", "score": 1 } ]

"2017-12-08T00:00:00"

{ "text_length": 1344 }

{ "text": "Today I pick customer up but I wait the 4 minute but he not come out so I did call to him. He not hold the phone so I did cancel it. He come out after I did cancel. I did said call Uber again because I did cancel because rider is no show. He told me that uber is cut money $11 his account. But whenever driver did cancel, uber not pay any money because driver is cancel. I did show to rider I already cancel and I show my account cancel is $ 0.00 so not get any money from customer if I did cancel. Customer need to call uber and refund money." }

[ { "label": "1", "score": 1 } ]

"2017-07-20T00:00:00"

{ "text_length": 543 }

{ "text": "I own my car... never rode with Uber. I have been charged through my card and email address with my card in my possession. I have not been able to contact a live person with different attempts. My son living in another city with his email address and my card numbers with no history and no Alert to my address... All of this has been reported to no avail. To ride Uber and never have, I have tried emailing with no response. They have my and credit card information. They have recorded my son's name, address in another city, with my credit card info... with no travel history that we can see and I haven't receive an Alert on my PC. This information has been reported... with no results... No live contact." }

[ { "label": "1", "score": 1 } ]

"2017-05-08T00:00:00"

{ "text_length": 707 }

{ "text": "I have drove for Uber more than a two years and their customer service never understand your problems. Uber never takes responsibility if a rider damage your car. Recently a rider ripped the plastics off the door and Uber representatives said is a normal used issue!! My car is eight month old and the other doors are perfect. I'm so upset. Drive for Lyft. Customer support is better!!!" }

[ { "label": "1", "score": 1 } ]

"2019-05-02T00:00:00"

{ "text_length": 386 }

{ "text": "Unfair payouts to drivers. On October 23/16 I have a payout for $2.72 in South Florida. I went to Uber fare estimating feature and I enter the exact route and it estimated it for $5-6 UberX. Really? You guys are ripping me off." }

[ { "label": "1", "score": 1 } ]

"2016-10-25T00:00:00"

{ "text_length": 227 }

{ "text": "I have been using Uber for YEARS and use it often, I have spent THOUSANDS of dollars on Uber, I am DONE. Uber does not screen their drivers anymore, drivers are rude or don't speak English which is the primary language where I live which makes it hard to communicate if need be, they do not check into the quality of the cars and I know this because I had a friend who has never used Uber sign up to be a driver and was approved after I had been picked up by more than 1 car with no ac and/or had some type of mechanical problem. " }

[ { "label": "1", "score": 1 } ]

"2018-11-20T00:00:00"

{ "text_length": 530 }

{ "text": "When I saw an ad online for the soon to be Uber delivery service, I was intrigued enough to sign up. What I did not know is it would take TWO DAYS to sign up! I started at home taking pictures of the documents they wanted and sending them. Four hours later pulling in for coffee, the first text started for me to resend the pictures. Then hours later at my volunteer job, I was doing it again. Even when I got home, this continued into the night, with emails as well. Just how many times do you need to send the requested pictures until your account goes from pending to activated? It's not that I don't have patience, it's just multiple communication can become irritating and annoying. It took THREE DAYS (after angry communication from me to them to please STOP!) to find out it was multiple computer generated messages. Have patience if you want to try and sign up with Uber. And don't have a temper like I do!" }

[ { "label": "3", "score": 1 } ]

"2016-08-22T00:00:00"

{ "text_length": 915 }

{ "text": "Upfront pricing not true pricing. Uber pads the bill so much. I've had Uber drivers charge for wait time when they are parked down from my house and I am out on my front porch waiting and watching them. Booking fee $3.05 come on! Toll and surcharges plus time and distance charges. Now they are dropping me off a few blocks from my destination saying they got to take another call. Uber drivers that I have used have showed up at my house wanting a hookup. One driver started groping me on my front porch. Uber customer service is a brick wall. Credited me $3.00 on a ride on Uber Cash. No matter what they do or charge they have an excuse and they are right. When I reported the sexual harassment of the two drivers they suspended my account. They cost more than a taxi and a taxi never has told me to get out and walk the rest of the way. " }

[ { "label": "1", "score": 1 } ]

"2019-10-14T00:00:00"

{ "text_length": 841 }

{ "text": "I tried to schedule a trip for Sunday. When I went into the app to schedule a ride, it immediately dispatched a driver. I pressed cancel on the app several times with no results. I then saw who the driver was and called her. She thanked me and didn't come. 5 minutes later, another Uber driver came. He cancelled the trip after hearing my issue asking that the customer not be charged. Two minutes later another driver came. I then was charged a cancellation fee." }

[ { "label": "1", "score": 1 } ]

"2018-08-10T00:00:00"

{ "text_length": 471 }

{ "text": "I didn't order rideshare but I was charged. My bank refunded my money but I will never use Uber's rideshare app again. There isn't a live person to talk to only email." }

[ { "label": "3", "score": 1 } ]

"2018-07-15T00:00:00"

{ "text_length": 167 }

{ "text": "They use to be decent but I've found that the drivers are ignorant and racist in certain areas. Uber has no control of the drivers so the quality sucks. I had a driver nodding at the light (obviously high)...I got out of his car, he complained to Uber on me and they suspended my account...lol. They didn't investigate that the driver was a junkie. USE LYFT OR JUNO IF YOU'RE IN NEW YORK! They're cheaper, pay their drivers better and give much better service." }

[ { "label": "1", "score": 1 } ]

"2018-06-26T00:00:00"

{ "text_length": 460 }

{ "text": "My child and my girl need to go to school early in the morning, I request an Uber taxi who cleverly went to the destination to pick my family (**) and then he call me, \"I am here where you at?\" I reply, \"In front of my building\" and he said of the put the wrong address to put up but the driver did not say nothing if he coming or not. I trying to call him back and an automate it machine say that I have to call from my account phone number and the driver charge me for nothing, well my babies are late for school. I decide to request another car and in the map said 4 minutes. Well I thought maybe with this other car they can make it??? The driver (**) cancel literately in front of the building and this is not the right way they do business and treat your customer. And both were late - one for school and the other to college. Good job UBER." }

[ { "label": "1", "score": 1 } ]

"2017-09-20T00:00:00"

{ "text_length": 847 }

{ "text": "Driver never showed up and I was charge twice." }

[ { "label": "1", "score": 1 } ]

"2016-04-21T00:00:00"

{ "text_length": 46 }

{ "text": "How much you can make depends on where you drive. If you drive in or near a big city like Philadelphia you can probably make a decent income. But it you live and drive in Delaware you can expect less than $80 a week. As a Uber driver I have waited whole days for a passenger pickup and NOTHING!!" }

[ { "label": "2", "score": 1 } ]

"2018-05-15T00:00:00"

{ "text_length": 298 }

{ "text": "Uber is very convenient. However, unlike when it started, visually anyone can be a driver. Their ability to keep quality control is not working. Now more dirty uncomfortable cars, rude, arrogant, barely can speak English, CS a nightmare." }

[ { "label": "3", "score": 1 } ]

"2017-03-12T00:00:00"

{ "text_length": 237 }

{ "text": "Thank you (customer service rep). Yesterday Feb 14, 2018 I picked up three pool riders at the airport going to Seattle. I estimated in my head roughly $20 each, or a $60 payout to me. When the earnings finally loaded, I was given $35. I assumed it was for the longest of the three riders. No! It was the total I was being paid for all three riders!!! I checked what Uber collected and was equally shocked to find out you charged the riders, including discounts, a total of $96!!! You used my car to load up three different fares from the airport to Seattle. You charged the riders, and were paid $96 for my time and effort driving them. The only problem is, you only deemed it necessary to pay me one dollar for every three you collected from them. It IS highway robbery. You are robbing me (on the Highway) of my just portion of the fares you collect from the public for my time, effort and risk." }

[ { "label": "2", "score": 1 } ]

"2018-02-16T00:00:00"

{ "text_length": 897 }

{ "text": "While waiting for my ride to arrive. I was charged 7.13 for a ride that I never stepped foot. Uber confirms that this was not a cancellation fee. And I cannot seem to get any customer support on the phone." }

[ { "label": "1", "score": 1 } ]

"2018-04-28T00:00:00"

{ "text_length": 205 }

{ "text": "They charged $180 for a pickup of less than 20 miles. Exorbitant cost. Estimated cost prior to pick up at $80 and charged $180. NEVER AGAIN" }

[ { "label": "1", "score": 1 } ]

"2015-09-20T00:00:00"

{ "text_length": 140 }

{ "text": "I'm fuming! I drove for Uber and wanted to keep the money earned (about 80.00) in my account. I knew I would not be able to drive for a while but I thought my money was safe. A few months later I tried to get into the site and I could not as it would not except my password. I waited another month because it was not that important at this time but what was that bothering me was the fact that I could not get in. Every time I put my password in it would kick out and not recognize it. There is no way I can get a hold of Uber. There is no customer service. Could not call them if you have a problem. When they list a problem there is nothing that says anything about trying to receive funds. There is no option for me to get this money back according to the way it is set up right now. At this point I want to get my money and I'm going to Not drive for Uber but will drive for Lyft. The area and time of year where I am is extremely populated in desperate need for drivers. Uber lost out with my service I am warning you but you better think twice before signing up with them. You will never be able to reach them" }

[ { "label": "1", "score": 1 } ]

"2019-03-23T00:00:00"

{ "text_length": 1120 }

{ "text": "This is my first experience using Uber. I called for a ride and was given a price ($11.00). I accepted the ride and was overall happy with the prompt pick up and driver. Later that month I reviewed my charge card and noticed I was billed again by Uber the next day for an additional $13.00. When I emailed and complained the answer was the driver was unable to calculate the price correctly. I cannot believe Uber can charge my card without my consent! The fact the driver made a mistake is not my problem and the agreed cost should not be altered." }

[ { "label": "1", "score": 1 } ]

"2017-03-05T00:00:00"

{ "text_length": 548 }

{ "text": "Beware, when you choose Uber Express Pool because they tell you to go far to meet the driver, and the driver never lets you know he is there. They only give 2 minutes of waiting time. And then the Uber charge you a fee of $6.00 which is more than the cost of the trip. It is a scam." }

[ { "label": "1", "score": 1 } ]

"2018-08-20T00:00:00"

{ "text_length": 282 }

{ "text": "I have only been able to successfully use the app once. Whenever I have tried to get a ride it says \"check your connection\". It never seems to have a problem with my connection when it comes to excessively texting me messages, urging me to become a driver or remembering my credit card information. I never requested info to become a driver, only a rider. When I went online to contact \"customer service\", my only option was to fill in a generic field box." }

[ { "label": "1", "score": 1 } ]

"2017-08-02T00:00:00"

{ "text_length": 456 }

{ "text": "I was having my 18 yr old son picked up and the driver was texting and driving and I told him not to, cancelled my ride and now my account is disabled. It gets better, Im trying to resolve my issue and they are trying to tell me that the email on file doesnt match the one in their records. I only use the one email so Im not getting any help. So I have moved to Lyft!! Screw Uber!" }

[ { "label": "1", "score": 1 } ]

"2017-03-14T00:00:00"

{ "text_length": 381 }

{ "text": "I was charged four times for one trip each of them different prices. I had to write a complaint to the bbb to in form them. Next im going after the driver since uner cant seem to be reached I will never ever take uber again and when i take lfyt ill use a dummy debit card so that only the amount i owe is taken off. Im not done going after uber though. I will be getting my money back and this is not the last place this will be posted. Ill be posting every where i can with screen shots of the money this company stole" }

[ { "label": "1", "score": 1 } ]

"2019-08-14T00:00:00"

{ "text_length": 519 }