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uber-reviews

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{ "text": "We had a great driver last Sunday from LaGuardia to Times Square. The cost was $31. When I scheduled a pickup Friday for our ride back to LaGuardia the price was $51. After waiting for several hours to get some type of confirmation that we would be picked up, we ended up using yellow taxi which was only $45. Just be sure to compare $$ when you travel. Our yellow taxi driver we spoke to the night before at 9 pm said he would be waiting for us at our 4:30 am to pick us up, and there he was waiting when we came out at 4:30 am. That is what I call service. Tried contacting Uber but as you know no calls allowed." }

[ { "label": "2", "score": 1 } ]

"2018-07-07T00:00:00"

{ "text_length": 614 }

{ "text": "Very useful, took several short trips, drivers very willing to help, tracking info on smartphone really great, drivers offered to charge my phone, give directions too." }

[ { "label": "5", "score": 1 } ]

"2018-07-14T00:00:00"

{ "text_length": 167 }

{ "text": "Our son accidentally left his bag in the backseat of his Uber ride. The driver had two other rides after our sons. We contacted Uber (which wasn't easy, there's hardly any working phone numbers) asking for them to message the other riders and find out if they accidentally took the bag. Even armed with a police report, Uber has done nothing to help resolve the matter. Clearly, riders should always remove their belongings and hopefully drivers will check the backseat to make sure it is empty. Sadly, this didn't happen and our son's personal belongings are in the hands of criminals with Uber's blessing." }

[ { "label": "1", "score": 1 } ]

"2015-12-21T00:00:00"

{ "text_length": 607 }

{ "text": "I have used this service a few times, the only issue I had was updating my address. I still can't figure out where that is on my app. My delivery driver always has to call me to get my address. But other than that I feel this is a great service and it kinda sucks that you need to get a business license now to be a driver. Hope rates don't go up." }

[ { "label": "4", "score": 1 } ]

"2019-03-08T00:00:00"

{ "text_length": 347 }

{ "text": "Both drivers were early and courteous. They were both efficient drivers and got us to our destination on time. The only objection was their route of travel. Since it was our first experience we did not know we could have told them there was a faster more direct route to our destination." }

[ { "label": "5", "score": 1 } ]

"2018-07-30T00:00:00"

{ "text_length": 287 }

{ "text": "Neither I, nor my friend had used Uber before but had heard their drivers were friendly from a friend of mine. On New Year's Eve of this year (2018) we (my friend and I) first used them to take us a couple miles from where we were to a club and it cost us $10, not including the tip. This was around 9:30 p.m. The driver was polite and was there within minutes of us ordering it. No problem. At the end of our night then, around 1:15 a.m. we called again to have them take us home. Now my house is roughly 10 min from the club so however any miles that is, I don't know, but when we ordered the Uber from the club the amount came to a little over $47. YES, I said over $47! And that was just to get ME home, without tip, and not even getting my girlfriend home! " }

[ { "label": "1", "score": 1 } ]

"2018-01-05T00:00:00"

{ "text_length": 762 }

{ "text": "The surge pricing is ridiculous. My coworker and I went to a concert last night. The venue has a designated Uber dropoff and pick up spot so we went there after the concert to call for a ride. Come to find out that our driver was about a 15 minute walk up a muddy hill nowhere near the pickup site. We were forgiving, as we were just happy to have a ride until we got a receipt for $170 due to the surge pricing! We were of course shocked since the ride to the venue cost $36. Needless to say we will not be using uber ever again. I work too hard to be robbed while trying to enjoy one night of fun." }

[ { "label": "1", "score": 1 } ]

"2016-08-10T00:00:00"

{ "text_length": 599 }

{ "text": "I have used Uber in Orlando and NYC. The use of the current technology helps to obtain ground transportation very fast but the exception is during a rainstorm. In NYC, I had challenges obtaining transportation." }

[ { "label": "4", "score": 1 } ]

"2017-09-19T00:00:00"

{ "text_length": 210 }

{ "text": "I gave a tip to a driver and he was almost very thankful, told me it is rare to get a tip because Uber does not encourage it. Most everyone should be encourage to tip if the service is provided." }

[ { "label": "3", "score": 1 } ]

"2018-07-22T00:00:00"

{ "text_length": 194 }

{ "text": "WARNING: Take a screenshot of the fare you are agreeing with Uber to charge you, you may need it when they change the fare later. Uber increased their agreed to fare with me after the trip was in progress. When asked about it they denied it. Disputing it they then said their driver may not have taken the most efficient route possible. Fact is he did take the most efficient route possible as if that would give them a reason for raising their already agree to fare anyway. I can not trust them and will not give them another chance so you need to know this happens." }

[ { "label": "1", "score": 1 } ]

"2017-05-29T00:00:00"

{ "text_length": 567 }

{ "text": "I USE to drive for Uber but no more. Uber screws their drivers over...especially when they offer the guaranteed rates. You can never find out exactly how you're doing to see if you still qualify for the guarantee so you have to continue driving the entire 30-50 hrs to find out you did not qualify because of some stupid technicality....like 89.3% acceptance rate._x000D_They also screw over their customers. I had a rider get into my car by mistake so she still wanted to ride with me. When she cancelled her original request they charged her a $5 fee & when she put in another request while sitting in my car it gave her a different driver so she had to keep cancelling those drivers while being charged a cancellation fee until the uber app gave her my car as the right driver._x000D_Unlike Lyft, Uber does not pay too fees either." }

[ { "label": "1", "score": 1 } ]

"2015-12-10T00:00:00"

{ "text_length": 834 }

{ "text": "This is worse than yellow cab." }

[ { "label": "1", "score": 1 } ]

"2016-01-13T00:00:00"

{ "text_length": 30 }

{ "text": "Recently I got charged 2 $5 cancellation fees for requesting rides I did not request. I have no idea how they got requested and Uber not only didn't help but charged me for it! The fact that I have never cancelled a trip, that the requests were 10 mins apart (odd), and the customer is always right (if you want them to return) should have been enough for them to waive these fees. But they didn't. And I couldn't get anyone on the phone only email. They kept sending the same boiler plate email that they had investigated and the fees were legit. Terrible customer service that is going to cost them money. My husband and I were using them for work and personal and have since deleted our accounts. Now using Lyft." }

[ { "label": "1", "score": 1 } ]

"2017-04-25T00:00:00"

{ "text_length": 715 }

{ "text": "We tried getting an Uber THREE time and they canceled on us each time and waited until the last minute to cancel on us. This is terrible customer service. It's honestly unbelievable. DONT USE UBER." }

[ { "label": "1", "score": 1 } ]

"2017-03-16T00:00:00"

{ "text_length": 197 }

{ "text": "I had to have some surgery 3miles from my house a couple of fridays ago in Plano TX. My friend set up Uber since i could not drive for 24hours and she cannot drive at the moment. The Uber account was in her name and account..nice guy picked us up..drove 3miles to surgery center..i asked my friend how much was the service...she stated it was on her credit card. The driver said we could call him direct and he would give us a cheaper rate for the drive home a few hours later. I'm still loopy on anesthetia but my frjend tells me tge roundtrip was 70.00!!! WTF?! For 6miles roundtrip...are you kidding me?! I slept off my drugs..then next day told her we were highly ripped off..and she needs to lose that driver's number..and i need to findout how to lodge a complaint. Well I do not have an account..so i cannot set a complaint..if i want to set up an account...and give them my credit card number..then i can lodge a complaint..I am not about to give them my credit card number!!!! So make sure you get an rate estimate ahead of time...maybe in writting.. I am going to my friend and request her account info so I can lodge a proper complaint. There was no inclement weather...no high time or traffic nothing to warrant such overages. I will keep you posted and if no satisfaction i will post you the driver's name and number..to avoid this guy...DANG" }

[ { "label": "1", "score": 1 } ]

"2015-12-31T00:00:00"

{ "text_length": 1355 }

{ "text": "My grandson who is 19, took care of the computer/iPad stuff in Texas, smooth as clockwork, priced very fair. Both from Houston to Dallas and round trip." }

[ { "label": "5", "score": 1 } ]

"2018-07-13T00:00:00"

{ "text_length": 152 }

{ "text": "I had a pre scheduled uber ride on 02/22/2019. I received a notice that the UBER driver, Charles had arrived at my home, but no UBER car outside. I walked the block to locate the UBER driver with no success. Then. UBER charged me for a missed ride. Bad UBER!!!" }

[ { "label": "1", "score": 1 } ]

"2019-03-02T00:00:00"

{ "text_length": 262 }

{ "text": "Well when I sign up with Uber I was looking for some extra income on the side. In the beginning it started pretty slow, but I figured some things out to make decent money using Uber. Like some of the previous reviews the money you make doesn't really cover all of your expenses like gas, car maintenance, etc. For example your total trip fee is 407.80 - Uber fee 103.21 = my actual earnings 304.59 - gas $70 = 234.59 for about 27 online hours. Which comes out to be about 8.69/hr below minimum wage. I put up with it because I needed the money. " }

[ { "label": "1", "score": 1 } ]

"2017-01-25T00:00:00"

{ "text_length": 545 }

{ "text": "I have seen both sides to the Uber Coin and trained people in customer service. In this regard the Uber APP which if you accept as a driver or rider, are now a slave too and the APP is flawed for both parties, without any personal interaction, which is a major flaw in relation to Customer Service. _x000D_I can give you loads of stories of when the APP has failed for many different reasons and Uber taking no responsibility for a flawed APP especially on an android phone._x000D_You work your butt off under Uber to ends meet and Uber takes 20% of all fares before tax, so surging is required so they get more money not the driver. _x000D_As this is an arrangement between three different parties with no mediator, your ethic or values will determine if this will become so called great company based on customer service or not, the current situation for drivers and the demands put these private drivers under to have access to the APP are difficult, yet your response even with new drivers to the industry, will get a go or not, if you give them a low rating like 4 out of 5. Anything lower than a 4 from a client get ready for a meeting with Uber, so just remember if you are in a bad mood don't give driver a low rating for your mood swing they will loose their jobs._x000D_So all around Uber wins, and rider or driver being the foot fodder for Uber. Do you want to be their slave via a flawed APP that is now so big you will need to carry a laptop or desk top to run it correctly?" }

[ { "label": "2", "score": 1 } ]

"2015-12-23T00:00:00"

{ "text_length": 1493 }

{ "text": "Fraudulent promotions - I wish I could give them a ZERO rating! I've had many problems with Uber in the past. This time it is it!! NEVER AGAIN! I signed up a new rider using my link and I was suppose to receive a monetary credit toward future rides. They issued it in Taiwanese dollars!! Does that make any sense?! When I emailed them 3x, same generic response, you can't use Taiwanese credit for your fares. Umm I know! Then why did you issue it?! I didn't use, apply, or signed the person in Taiwan!! Seriously the worst company and I don't know how they still get away hiring criminals as drivers!!" }

[ { "label": "1", "score": 1 } ]

"2018-10-26T00:00:00"

{ "text_length": 601 }

{ "text": "I like the service, it is convenient to order food. Uber has many varieties of restaurants to choose from. The food is delivered. This is a good service for busy people. It is also convenient for getting to your destination." }

[ { "label": "5", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 224 }

{ "text": "I've spent a total of 3 hours over 8 days trying to install UBER on my phone. I type in my phone number and it asks me for my password. Seems pretty simple. I type in my password and I'm told it's the incorrect password. I know this to not be true, so I try again, more carefully and still get the incorrect password message. I type in the email address associated with my password and am told it's not the correct email address. I try and reset my password and fall into an infinite loop that doesn't give me a response. " }

[ { "label": "1", "score": 1 } ]

"2017-08-21T00:00:00"

{ "text_length": 522 }

{ "text": "Prebooking a day ahead and been canceled by Uber two minute before pick-up time. Owing Uber has problem get payment from PayPal. The first time try to book Uber, pre booking pick-up from ** to 74/82 Jells Road, Wheeler Hill, Vic.3150 at 08:10 am 08-03-2018. At 08:07 am 08-03-2018 received a txt from ** that you can not arrange my order, owing to has problem to get payment from PayPal. I wonder what type of attitude you are? You should connect me within hour after my booking to solve it out, not until final pick-up time. I am very unhappy and disappointed to Uber." }

[ { "label": "1", "score": 1 } ]

"2018-03-10T00:00:00"

{ "text_length": 569 }

{ "text": "Not a regular user of Uber but the five times. Uber it was convenient, safe, and reasonable priced. Much less than a DUI and paying for airport parking." }

[ { "label": "5", "score": 1 } ]

"2018-07-22T00:00:00"

{ "text_length": 152 }

{ "text": "I have used Uber several times and so far I am very happy with the company and how easy it's to set up an account. I love that they are constantly upgrading features with their company making customer feel safe about taking Uber. They arrive in a very timely manner and the drivers I have had have all been professional. I love that they add a feature that signals the drivers letting them know who you are when you are standing in a crowded area, it's no fun having your car drive past you and having to wait for them to come back around the block to try and find you." }

[ { "label": "5", "score": 1 } ]

"2019-03-15T00:00:00"

{ "text_length": 569 }

{ "text": "Drive with Uber you need to get better. I currently drive for Uber but am concerned with some drivers taking advantage of people with disabilities. I had picked up a Uber customer who had a 3 star rating, which to me I thought there was something wrong but still decided to accept the ride. When I picked up the gentleman I realized he was blind. As he got in my car we had a conversation and he told me that I was the quickest pick up he has ever gotten and asked me why. He told me he usually has to keep requesting Ubers over and over. I know why. It's because the drivers are declining a 3 star rider. I told him it was because I don't pass up any opportunities to pick people up to get them to their destination. He was the most kindest man I have ever met and I realized that other drivers have given him low ratings just because he had a disability." }

[ { "label": "1", "score": 1 } ]

"2019-10-13T00:00:00"

{ "text_length": 856 }

{ "text": "Uber has provided me and my family with a quick and easy way to get around that doesn't break the bank. I have had very few issues with Uber, the toughest part is usually when travelling internationally, trying to get picked up in multi-level airport parking structures." }

[ { "label": "5", "score": 1 } ]

"2019-03-16T00:00:00"

{ "text_length": 270 }

{ "text": "If your in the san fransico area be on high alert. Uber drivers don't go through background check , all they need is a car, license and to be approved by a \"inspector\" to begin picking people up . I take it upon myself to look up the person picking me up & I've used Uber twice already. On my second trip I was to get picked up by a Akeem Davis and when I loomed his up a ton of red flags were popping up. I immediately cancelled and contact Uber yet they have refused to respond to the concerns I've asked them about regarfing these workers. Don't trust Uber drivers." }

[ { "label": "1", "score": 1 } ]

"2015-07-28T00:00:00"

{ "text_length": 568 }

{ "text": "I just wanted to know why Customer Rating is displayed on Uber app... What it is related to... So based on this rating, do drivers have authority to cancel our booking?? Or just to show customer that you have to keep quiet if at all you are unsatisfied with the experience... I mean we should give a rating of 5 to all drivers so that they should give us a rating of 5... From my point of view, customer should have a chance to rate a driver as it can be useful for other customers while selecting a cab... But in this case, I just wanted to know why you are providing drivers to rate us... So in this case, as how Uber drivers will be asking us to give rating of 5, we should also ask them to give rating of 5... So do I mean it correct?? " }

[ { "label": "1", "score": 1 } ]

"2017-05-02T00:00:00"

{ "text_length": 740 }

{ "text": "My ride was fine with Uber driver, l wanted to tip him, however site says my password wrong so I go to reset and use that password and it says the password already been used, by the way this just 2nd time I used Uber. Their verification to do anything is totally ridiculous. I've spent over 30 mins playing I'm not a robot over and over till I've so mad I given up! All I wanted to do is give a tip!" }

[ { "label": "1", "score": 1 } ]

"2018-07-03T00:00:00"

{ "text_length": 399 }

{ "text": "I wanted to finally write a review regarding obtaining help from Uber as a driver. This company absolutely sucks when a driver needs help with the app. I was driving with no issues for 4 weeks and then was placed as “waitlisted” for no reason at all as my record is spotless. After 8 weeks with no support at all or responses to weekly e-mails to the “HELP” feature all I got back was “I understand but please wait for 5-7 days for review.\" Well it has been over 8 weeks during the busiest time of the year and still no help. Your company absolutely sucks with help." }

[ { "label": "1", "score": 1 } ]

"2018-01-05T00:00:00"

{ "text_length": 576 }

{ "text": "This was the worst experience I have ever had. Customer service was horrendous, and my issue was NEVER resolved. If you can avoid ever using these two companies that would be the best option for you. Go bank and Uber support are filled with people who do not know what they are doing. All I wanted to do was set up my Uber Visa Debit Card for rewards and it turned into 7 hours on the phone between both companies, I can't tell you how many \"disconnected\" (hung up on) calls I had. AVOID AVOID AVOID." }

[ { "label": "1", "score": 1 } ]

"2019-02-21T00:00:00"

{ "text_length": 500 }

{ "text": "I CALLED FROM HOSPITAL TO GET RIDE HOME AFTER SURGERY,I WAS WHEELED DOWN TO ENTRANCE OF JFK MEDICAL CENTER GOT INTO UBER CAR HE TOLD ME I CANCLED RIDE AND WOULD NOT TAKE ME HOME.HE SAID HE HAD ANOTHER FAIR AND MADE ME GET OUT.THIS IS BULL $#*!,AND THEY CAN STICK THEIR 6$ CANCEL FEE YOU KNOW WHERE.I WILL NEVER USE UBER AGAIN." }

[ { "label": "1", "score": 1 } ]

"2019-03-12T00:00:00"

{ "text_length": 326 }

{ "text": "Uber is great for infrequent rides like to events at small venues, trips to the airport, etc. It features reasonable convenience and cost; however, surge pricing punished folks who had come to depend on Uber for more frequent usage." }

[ { "label": "4", "score": 1 } ]

"2019-03-14T00:00:00"

{ "text_length": 232 }

{ "text": "I requested a ride from Times Square to the Statue of Liberty. The rate was $26 and supposed to take 20 mins. There was a lot of traffic so I didn't think much of the long ride until I started to notice all the cars had New Jersey plates. We were in Hoboken because our driver had obviously taken a wrong turn somewhere. To make matters worse he spoke little English so he could not explain what was going on. At one point he turned onto an entrance ramp in error and tried backing up it. When that didn't work he turned around and drove the wrong way. When we finally got to the New Jersey side of the ferry I received the final fare from Uber at $77! When I filed a complaint they said I had input the wrong address so it's my fault we ended up in New Jersey and refused to refund me the fare. Numerous emails back and forth got me nowhere so I am left having to dispute the charge with my credit card. Stay away from this scam artist company." }

[ { "label": "1", "score": 1 } ]

"2018-07-20T00:00:00"

{ "text_length": 945 }

{ "text": "UBER SUCKS! MY DRIVER NEVER SHOWED UP. I GOT A TEXT SAYING MY DRIVER WOULD B HERE IN 3 MINS AND I WAITED AN HOUR. I never received any pictures email or phone numbers either. I CALLED YELLOW CAB AND SOMEONE WAS HERE IN 5 MINS. THEY HAVE NO PERMITS AND THEY NEED TO B SHUT DOWN. THEY ALSO HAVE NO COMMERICAL INSURANCE. SO IF YOUR DRIVER GETS IN AN ACCIDENT YOU WILL NOT BE COVERED!!! HOW UNSAFE. F*** THAT COMPANY! NEVER AGAIN." }

[ { "label": "1", "score": 1 } ]

"2014-09-04T00:00:00"

{ "text_length": 426 }

{ "text": "There are too many issues with safety and abuse. After trying Uber, I just prefer the safety and predictability of a regular cab service. My driver made me uncomfortable, for the small amount extra I pay, for the amount I use a cab, I cannot justify using Uber. Maybe if I needed a cab more often I would think differently, and I do believe that companies like Uber are changing the playing field, but not for me." }

[ { "label": "1", "score": 1 } ]

"2019-03-06T00:00:00"

{ "text_length": 413 }

{ "text": "Monday evening 08-22-16; Myself, My Husband, Sister and Brother in-law contacted Uber via the mobile App. Upon doing so we were quoted a $80 ride, with possible surge increase. However the app did not in detail describe or calculate the total. So I agreed with ignorance assuming that it could not be more than a few extra bucks. Later informed by Uber that their Uber drivers were in \"High Demand\", however that isn't something I would know so I cannot say why the surge was even there? I don't travel to the city often or for that matter do so during large events. Upon traveling from N. Clark to the western suburb of Lombard, IL. Not only did our Uber driver Victor take a longer route than what we suggested, he then charged us a whopping $300.27 for the ride. That's a 3.9% increase against the normal rate. I cannot say how that is even feasible, how that is even logical or where they could calculate such an amount. " }

[ { "label": "1", "score": 1 } ]

"2016-08-24T00:00:00"

{ "text_length": 925 }

{ "text": "I recently had to take my dog to get her an appointment to get her shot. Everything went well and, as always, when I arrived back home from the doctors I checked behind my seat to see if me or my dog left a mess behind. Which we DID NOT. The next day I go to my local pet store with my family to buy her treats and my card is declined. Turns out Uber charged my card $200!! I asked them why was that money taken out and they said the driver sent a report that my dog urinated and left feces in his car. I knew he was either lying or got the ride. So I simply told them they made a mistake and if they could please refund me back my money. " }

[ { "label": "1", "score": 1 } ]

"2015-10-23T00:00:00"

{ "text_length": 639 }

{ "text": "I got this guy and he charged me and never came. He blamed the GPS when I gave him clear directions then when he finally saw us he drove off and canceled the ride charging me $13 and still charged me plus a $5 fee for driving around. What a scum bag. Spread the word so people know. I don't want this happening to other people I want you all to be aware of what some Uber driver are doing. Be careful and always check your online receipt because they are ripping people off???" }

[ { "label": "1", "score": 1 } ]

"2018-08-31T00:00:00"

{ "text_length": 476 }

{ "text": "My husband signed up for Uber online and schedule a pick up time to get the car,which was at 5:00pm at the office (location 04644)1398bryantstreet94102. we arrived 30 minutes before the scheduled time.People have been here since 11am and were exhausted. So we thought being as they closed at 5:00pm,we probably wouldnt have to be here as long. It's now after 6pm and I had the time to write this review. Not only are we waiting for the longest, but every time we asked questions regarding the cars,no one seems to know what's going on. One of the workers said he's already off the clock and that he couldn't help. We further asked to speak with the manager and she was more unprofessional!!! She literally got pissed at one of the customers then claim \"she's doing us a favor\". I couldn't help but to let her know how unprofessional and very out of order she is...but she continued and even got mad at me also and shouting in her native language. DON'T COME HERE!!!" }

[ { "label": "1", "score": 1 } ]

"2017-09-26T00:00:00"

{ "text_length": 966 }

{ "text": "We took it for our first time in Chicago and always were accommodated with the size of our group. They were very prompt, maybe sometimes too prompt but excellent service." }

[ { "label": "5", "score": 1 } ]

"2018-07-12T00:00:00"

{ "text_length": 170 }

{ "text": "I ordered a car and was quickly picked up by driver Dramane. When I arrived at my destination I tipped Dramane $8.00 for a $21.81 fare and I left. I immediately noticed that my cell phone a Samsung Galaxy S7 was missing. I called as soon as I could get a valid number from UBER (NO CUSTOMER SERVICE TO SPEAK WITH) AND CALLED. The driver did not answer his phone and after continuous tries he Dramane finally picked up after about 15 minutes of me calling nonstop. I asked him to please look in the back of his car for my phone. He told me \"I have a client and can't\". Bullcrap. He should have done so immediately and from his responses to me I could tell that he was acting very shady. I have no doubt that he did find my phone and kept it. Which means HE STOLE MY CELL PHONE AND UBER DID NOTHING TO HELP ME. NO CUSTOMER SERVICE AT ALL." }

[ { "label": "1", "score": 1 } ]

"2017-06-07T00:00:00"

{ "text_length": 836 }

{ "text": "I like Uber for the most part. Their prices fluctuate (increase) frequently. There is no phone number or email to get in touch with Corporate. You get charged when the drivers go to the wrong place and say you aren't there. You get charged when you cancel but you don't get anything when drivers don't show and there is no way to make this known. For the most part it is ok but, these are things that have happened to me or family or people I know." }

[ { "label": "4", "score": 1 } ]

"2018-07-25T00:00:00"

{ "text_length": 448 }

{ "text": "Used Uber for the first time this last Sunday around 10 am from Chicago O'Hare Terminal 3 to Hoffman Estates. _x000D_Unpleasently surprised by the Fare Cost of $76.94._x000D_(Uber's Meter Fare:$60.50 - Gratuity:$12.49 - Booking fee: $2.00 .)_x000D_It was an Uber Taxi not a private car. I could not see an estimated fare at the time of booking the car. I took a leap of faith. Driver was Ok, not clear in communication but not rude._x000D_I'm a frequent flyer and normally pay 35-38$ for the same distance + $10 Tip (on average under $50.00 for private cars). My objection is not with tolls or tip but with Meter Fare. (The driver ran the meter during the ride and the total came out to be around $32). _x000D_Sent an Email for explanation of high fare and some Gonzalo from Uber's help.uber.com replied, with \"Uber TAXI is a unique option where rates are not set by Uber. We at Uber are unable to control or adjust these fares.\" _x000D_Reading from other people's experience here on this forum makes me realize that this 'fare gouging' happens more often. I have to say, I am totally turned off by their practice and will not use it in future." }

[ { "label": "1", "score": 1 } ]

"2015-11-03T00:00:00"

{ "text_length": 1145 }

{ "text": "I had a worst experience using Uber in Delhi. They charged double the estimated fare and never gave any explanation which raised dispute between us. I strongly recommend not to use this ** app in your lifetime." }

[ { "label": "1", "score": 1 } ]

"2019-02-19T00:00:00"

{ "text_length": 210 }

{ "text": "I feel like Uber should be better about not taking advantage of riders. I recently took a ride from my home to the airport. I left my home at 4:30 on a Tuesday morning and paid a reasonable charge of $26.00. When I returned a week later Uber felt like they had me by “the Balls” and wanted $76.00 for the same route return. The ride there was Uber X. The ride back was economy. I call it getting taken advantage of. Get Lyft for a return option. I paid $21.00 instead of $76.00!! Talk about getting taken advantage of. ** Uber!" }

[ { "label": "1", "score": 1 } ]

"2019-03-25T00:00:00"

{ "text_length": 531 }

{ "text": "On 07/22/2017 around 11 PM or so, I scheduled an Uber to pick me up for work at 6:30 AM. Now, I have done this many times before when I need an early morning ride. Never had a problem until now, At 6 am on 07/23/2017 I received a text to be ready 5 minutes before scheduled pick up. Next, text was an alert that an Uber driver was 9 minutes away. Then, I received a text message from the Uber driver asking me questions. The first one was \"are you at 349?\" I responded, \"No, 345.\" The next text was where are you going may I ask?\" I stated to work at Meijer on North Weber. The conversation continued. \"You need to cancel cause I am 25 minutes away.\" Now, I am looking at the map and the icon of where the driver is, THIS MAN IS APPROXIMATELY 2.5 MILES DOWN THE STREET FROM ME! The driver continues with, you need to cancel right now and you will not be charged. (Lie # 2) I said no not canceling I will be charged 5.00. You cancel." }

[ { "label": "1", "score": 1 } ]

"2017-07-24T00:00:00"

{ "text_length": 932 }

{ "text": "I have been charged several time for wait time fees. These are fraudulent charges. The 2 charges Uber refunded and now I have another one and they will not refund. How do we get to stop charging fraudulently for a service not received?" }

[ { "label": "1", "score": 1 } ]

"2019-05-16T00:00:00"

{ "text_length": 235 }

{ "text": "I have asked Uber 5 times via email for directions on creating an Uber account. It will not let us do it because it wants a mobile phone number. We are retired and have no need for a mobile phone anymore. I need to use my house phone but it rejects it. _x000D_How can I utilize Uber services without having to purchase a mobile phone. It does not make any sense. Can anyone help us?" }

[ { "label": "1", "score": 1 } ]

"2016-12-03T00:00:00"

{ "text_length": 386 }

{ "text": "I read the Reddit forum about Uber and am very concerned about what I see. Murders, rapes, fasle charges, non-show. However, I can not determine how much of this is false. Never-the-less I am concerned about the safety and reliability of Uber drivers. My personal experiences in using 6-8 trips has been great. As a senior who drives my car only 500 miles a year, I see Uber as a great money saver. If/when I am unable to drive and/or give up my car I will definitely use Uber or Lyft." }

[ { "label": "4", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 485 }

{ "text": "Have been driving for uber for 3 weeks and they take almost half the fare and call it a booking fees and then another fare fee. They don't charge enough, they encourage people not to tip, they let passengers cancel and don't compensate for drivers time, they don't tell you the final destination until passenger is sitting in the car....I could go on and on. They use drivers to make millions but really could care less about them. Why can a passenger see picture of me but I can't see a picture of them?? So many issues that I'm shocked they are still in business." }

[ { "label": "1", "score": 1 } ]

"2017-03-04T00:00:00"

{ "text_length": 565 }

{ "text": "I'm visiting NYC and was attempting to get the attention of a taxi driver, and a black Lincoln Continental pulls up with a sheet taped to the right window \"UBER\". The driver said he could take me the 1.5 miles to my destination. I told him I'm not signed up with UBER but heard the rates are better than a taxi. After getting to my destination he told me the charge was $45 plus a tip and I said you've got to be kidding. I asked him to show me how he came up with that and he said he does this everyday and knows the rates. He refused to provide a fare estimate and said the fare was based on what he normally charge. I told him I think his practice is illegal and he started to use profanity towards me while speaking very loud and threatened to call NYC when I asked for the fare estimate. _x000D_I told my friends about the experience after meeting them and they said the driver isn't supposed to take cash for fares because they get paid through the company. Needless to say I'm extremely upset and will never ever trust this UBER invention again. However I do hope to see the car again and the middle eastern driver. In addition, I'm going to file a report with the Attorney General, BBB and other regulatory agencies." }

[ { "label": "1", "score": 1 } ]

"2015-10-11T00:00:00"

{ "text_length": 1224 }

{ "text": "Uber's customer support via email is beyond words. The most horrible and worthless support group I have ever seen. These people don't read the cases, and subsequent replies are bizarre and repeat the previous CS rep reply. You will never have the same support rep even for the same case so there is no accountability or structure. It's quite unbelievable on all levels on how bad it is. At least as a writer you can dispute a credit card charge. But as a driver Uber can cheat you out of money and get away with it. I am a victim." }

[ { "label": "1", "score": 1 } ]

"2017-10-02T00:00:00"

{ "text_length": 530 }

{ "text": "The pickup time on the Uber app fluctuated between 3 minutes to 10 then 18 minutes and back to 5 for over an hour. The Uber car never showed, neither did the cabs I called to pick me up from a retirement community in West Palm Beach two days after my father died. I missed my flight and now I'm worried Uber will charge my card or use it illegally since the app requires you to input your payment information into their system before the car pickup is authorized. At least the cabs I called don't have me locked into a financial trap. Definitely not a fan of a business taking my personal information without providing me a service. I selected a 1 for rating only because this site requires a rating but Uber gets a Zero from me." }

[ { "label": "1", "score": 1 } ]

"2016-01-31T00:00:00"

{ "text_length": 729 }

{ "text": "Uber driver and the people that work in the office is very unprofessional. They do not pick you up in front to your door, the drivers are always canceling and you're stuck with the driver's cancellation fee which is unfair. The only communication you have to complain is thru email which is stupid. It should be a phone number for you to dial and speak to someone." }

[ { "label": "1", "score": 1 } ]

"2017-04-14T00:00:00"

{ "text_length": 364 }

{ "text": "Our first trip was free as we were recommended by a friend who gave us their discount code. _x000D_Driver was pleasant did not take long to arrive. _x000D_The second time we ordered from Uber we were turned away 5 times because the taxis were not going in our direction, it was getting beyond a joke so in the end we rang a local firm which is little a more expensive but I suppose as the saying goes you get what you pay for." }

[ { "label": "3", "score": 1 } ]

"2015-09-13T00:00:00"

{ "text_length": 426 }

{ "text": "Have Used Uber several time to go to my daughters house, always charged about $25.00, on October 31, after getting and estimate of $21-$25, I was charged almost $50.00 each way! Double what it cost several times. 20 minute ride each way,no traffic. Can't call,all you can do is email! They keep replying they need more information, keep giving a detail description which was emails lasting almost an hour to write and still nothing! If you live in the Ny/Nj area contact ( Better get Verrcaro) channel 4, maybe they could do a story on this problem!" }

[ { "label": "1", "score": 1 } ]

"2016-11-03T00:00:00"

{ "text_length": 552 }

{ "text": "My main complaint would be the fact that each ride are different and prices at different times. Meaning I can go to Walmart today at 5 p.m. from home and it can cost for example $7 then I can go to the exact same Walmart from home on a different date and that ride will cost $13. Or I'll take a ride from home to Walmart and it cost $7 then when I go to get a ride from Walmart to home the ride will cost $13. No. I don't understand how the prices can fluctuate so much." }

[ { "label": "4", "score": 1 } ]

"2018-07-19T00:00:00"

{ "text_length": 470 }

{ "text": "I started an account with Uber back in December preparing for a trip. I played with the app a bit to learn how to use it. When I tried to actually use it the first time after depositing a $50 gift card it did not work, ended up taking a taxi to airport. Eventually I discovered that the app no longer recognized my email address or telephone number. After numerous attempts to rectify the problem with Uber I have gotten nowhere, they only communicate thru email and seems that they don't understand your problem or just fail to communicate. I have no other recourse except to make complaints and warn others." }

[ { "label": "1", "score": 1 } ]

"2018-02-07T00:00:00"

{ "text_length": 609 }

{ "text": "Great service, drop at my location no problem but pick up at same location does not come up on Uber's map." }

[ { "label": "5", "score": 1 } ]

"2016-05-21T00:00:00"

{ "text_length": 106 }

{ "text": "I requested a Uber in Paris and their driver somehow forgot to load my case that had 3 laptops, one new samsung s6 one camera and May brochures that were prepared for my business trip. I found out about it missing at the airport so we had to drive back to our office in Paris and of course it was missing . I missed my flight and so did my partner who I shared the ride with. It cost us over $700 to rebook another flight 2 days later. To make things worst, we were charged 235 euros for the trips and the time it took us to file a police report. I complained to Uber and some lady responded with simple sorry, saying I left my bag on street which of course I did not and it wasn't some public street and I recall very well telling driver to put in tunck and use back seat for larger case. Today and I am in NewYork I missed a call from Paris followed by an email which I responded to both but no answer on phone and still waiting for another call. My total losses are at least $4000 . AfterThis Uber experience I instructed my office not to ever use Uber again anywhere. A simple call or maybe a credit on bill or anything would have suffice. _x000D_Stop using them." }

[ { "label": "1", "score": 1 } ]

"2015-07-15T00:00:00"

{ "text_length": 1168 }

{ "text": "Uber sucks this company is poor management.Don't work with Uber and ride with it.This company practicing racism.RATING ZERO" }

[ { "label": "1", "score": 1 } ]

"2014-06-04T00:00:00"

{ "text_length": 123 }

{ "text": "The worse company in the world to get a ride from. Told us it would take longer to get a ride home, fine. They had no service for a ride home cost a ton of money to get home. Will never use this service again. Highly recommend to not use this service." }

[ { "label": "1", "score": 1 } ]

"2015-06-13T00:00:00"

{ "text_length": 254 }

{ "text": "I was ordering the Uber for my dad who doesn't speak English well. Uber notified me that I wasn't a rider, so I added my dad as a rider, and didn't realize that there is NO way to contact the driver once you add a rider. This was very confusing. I called the driver right away and could not give her ample directions to get to my dad. She drove around for 5 minutes without me being able to give her directions and my dad could not give her directions, and I got slapped with a cancellation fee. Please fix this issue or be sure to clarify to people order the Uber that they cannot contact the driver if they add another rider." }

[ { "label": "1", "score": 1 } ]

"2017-12-07T00:00:00"

{ "text_length": 627 }

{ "text": "I've been driving for Uber for a while now and the Uber navigation application is a total disappointment. When you accept a rider request the address for the rider disappears from the application screen leaving you at the mercy of the Uber application which doesn't navigate very well. So you don't have time to enter it in your vehicle GPS application. Then the Uber application routes you to the wrong location and doesn't understand what direction your car is actually going I used both Google maps and Waze applications and had the same issue. The Uber application doesn't interface with either well and has you going in circles quite often. Uber will waste your time and money when you make some. Uber gets a big portion of it in fees. They should have done a better job of development. My car GPS runs circles around Uber's application and has no problems getting me to specific addresses. So what's wrong with Uber's application?" }

[ { "label": "1", "score": 1 } ]

"2017-01-29T00:00:00"

{ "text_length": 936 }

{ "text": "Uber not paying the extra money in the lite up area now rip me off 2 times in the glendale area after the cards games tonites owes me about 30 plus more taking more then 25% to trying to keep the college kids happy but dont care about the drivers to most of the rides are short about 262- 300 dallorsfars now taking away the wait till you get the ride then keep the money for themsevles to if you want to make nothing dont do uber thris company needs to be shut down getting like reg cab company only cares about the money you avg 4.00 a ride in the phoenix area now so please use someone else at peak times" }

[ { "label": "1", "score": 1 } ]

"2017-08-20T00:00:00"

{ "text_length": 607 }

{ "text": "UBER consistently let you down at Laguardia_x000D_The drivers cancel your ride for no reason then you get charged" }

[ { "label": "1", "score": 1 } ]

"2015-12-19T00:00:00"

{ "text_length": 113 }

{ "text": "Uber needs to be shut down. They treat the drivers unfairly also the riders. I'm always being short paid instead they increase the service fee. How is it that they get paid more than me on a trip. That doesn't make sense. Drivers need to come together and report them or even boycott for a while until they fix the issues we are having and stop cheating us. If nothing changes then they Uber need to be ban from Atlanta." }

[ { "label": "1", "score": 1 } ]

"2018-06-19T00:00:00"

{ "text_length": 420 }

{ "text": "Scheduled an Uber ride 2 days in advance to get to my airline flight at the airport. When the time approached, the app said to be prepared because pick up would occur at the scheduled time. I stood out in the rain with my bags waiting for the driver. No one showed. The app changed from pick up at the appointed time to pick up \"soon.\" After 40 minutes of panicking and trying to contact Uber, I gave up and contacted a taxi company that fortunately was able to pick me up and get me to the airport in time for my flight. The taxi company was small and the owner picked me up himself otherwise I would have lost all the money for my airline tickets and prepaid hotel reservations." }

[ { "label": "1", "score": 1 } ]

"2019-02-02T00:00:00"

{ "text_length": 680 }

{ "text": "I had used Uber service to travel from Raheja Garden, Wanowrie to Pune Airport in Pool category on 8th Feb. I was supposed to Pay Rs 130.50 for the ride. I had paid Rs 200 to driver at the Pune Airport. He was not having the change so he went to bring the change. He asked me to wait and told me that he will park it and get the change from a shop. He didn't returned for a long time. I called him, initially he picked you the phone but later on, he stopped picking the phone too. Since I was getting late for my flight, I proceeded for my journey. Today I am back to Pune and thus writing you the mail. This was my first ride with Uber but with bad experience. When Complained to UBER, received a poor response." }

[ { "label": "1", "score": 1 } ]

"2018-02-23T00:00:00"

{ "text_length": 712 }

{ "text": "$#*! Uber, it's bull $#*!. Who will pay for the more freequent ware and tare. More Oil Changes, more brake changes, more air filters, the injectors will get clogged from all the constent driving. Come On how does this make sence to put over 100,000 mils onto your car, What ever your car was worth before you began uber it is not worth $#*! by the end of one year." }

[ { "label": "5", "score": 1 } ]

"2015-10-23T00:00:00"

{ "text_length": 364 }

{ "text": "I had an accident with an Uber driver in Mexico City. The car that I got into had no side mirror. The Brakes were not working properly either. I almost got into an accident twice. The driver's conversation was unpleasant. Being a foreigner he was very curious to ask where I am from and what brought me to Mexico. I replied to be a tourist and through that conversation is over. He became very rude and asked me if I came to look for a Mexican husband. I never answered and kept quiet. He took the wrong route and made several in requested stops. Having in mind it was uberX. He continued asked me whom I sleep with. He literally stopped the car and asked me to wait for him text someone. I asked him to let me go and take a different driver but he locked the doors and didn't allow me. " }

[ { "label": "1", "score": 1 } ]

"2019-10-29T00:00:00"

{ "text_length": 787 }

{ "text": "from last 3 to 6 months i had a couple of rides with uber but in the last ride they charged me 50% extra money and they are not giving proper explanation ... this looks like a uber is a big scam. this organization will be stealing money bit by bit .. Becareful guys !" }

[ { "label": "1", "score": 1 } ]

"2015-09-01T00:00:00"

{ "text_length": 267 }

{ "text": "So the uber estimate said that it should cost me no more then $4 . Well I went 1.94 of a mile an the lady charged me 4.85$ 85 cents more then the intended price. I went 2.2 miles an back for 4$ just a week ago. This is preposterous for 4.85$ I could have just Walked or taken the bus an it be cheaper to go to an from my location . They ripped me off I will never do uber again" }

[ { "label": "1", "score": 1 } ]

"2015-10-01T00:00:00"

{ "text_length": 379 }

{ "text": "I am driver for Uber, and they suck, they charge lots of fees leaving you with little pay" }

[ { "label": "1", "score": 1 } ]

"2014-09-09T00:00:00"

{ "text_length": 89 }

{ "text": "I have been a loyal customers for a few years. I take several Ubers a day spending roughly almost $ a month. I have two jobs and mistakenly put the address of the wrong job. 2 minutes into the ride I realized I was going to the wrong location. Instead of going right he went left. I told him to let me out (okay with being charged being that it was my mistake) but when I told him to stop he rode faster to the destination making it completely unsafe and dangerous being that it was also raining this morning. He left me at my destination leaving me all the way on the other side making the fare that much higher. I had to pay an additional $15 to the $7.63 I had to pay for the last one." }

[ { "label": "1", "score": 1 } ]

"2019-04-05T00:00:00"

{ "text_length": 688 }

{ "text": "Uber is the worst, they charge for everything. They allow their drivers to say that they are at the destination so that the customer is charged a waiting fee. I was literally waiting on the driver outside for 7 minutes because he was at the wrong complex and i get charged a waiting fee. To top it off uber allows their drivers to text and drive. I sent the pics to uber, and they stated that it is not a cause to be alarmed. I have more, but it keeps freezing when i upload more pics. Alot of the uber drivers are rude and uber doesnt care. Uber only wants your money" }

[ { "label": "1", "score": 1 } ]

"2019-07-09T00:00:00"

{ "text_length": 571 }

{ "text": "I have used them in the past while traveling to and from the mainland. After all I have heard and read in the news, I will no longer trust these services. As a senior, I worry they will beat me up and rob me." }

[ { "label": "3", "score": 1 } ]

"2019-03-10T00:00:00"

{ "text_length": 208 }

{ "text": "Usually excellent. The one time I had a driver who went 2 hours out of the way (while I fell asleep) the charge was enormous. Uber credited me back within 2 days." }

[ { "label": "5", "score": 1 } ]

"2018-07-24T00:00:00"

{ "text_length": 162 }

{ "text": "I have ridden with Uber 3 times, each time with drivers who are new to America and don't speak English. When I want to make sure I get English speaking driver, I have no way to call UBER. It is just easier to pay local cab a few dollars more for known drivers. I have deleted Uber." }

[ { "label": "1", "score": 1 } ]

"2017-03-26T00:00:00"

{ "text_length": 281 }

{ "text": "Booked 22 hours in advance no one showed up. Bad as that was, support and help department said: \"We're sorry to hear that your driver canceled your trip and that this delayed getting you to your destination. I can confirm that no cancellation fee was charged on this trip request. If you were referring to a different trip, please let us know.\" Well that was nice of them. Then (obviously a form letter since I did not pay anything): \"We understand your concern. We know this is not the news you were hoping to hear, but we will not be able to refund this fare due to it not being within our standards. Thank you.\" So, Uber has no policy if no one shows up after an advance booking? Won't be doing that again. Lyft next time." }

[ { "label": "1", "score": 1 } ]

"2018-10-14T00:00:00"

{ "text_length": 725 }

{ "text": "I feel compelled to let people know they are not the only one seeing hidden charges show up after a ride. I recently was in Boston and actually ran down the street to get in the car early so the driver did not have to stop up further in heavier traffic and was charged a wait time charge? How the heck does that work? No response from Uber yet as just wrote to them. The driver was very nice and a good ride to my destination but that fee is so pumped up just to make more money and I was right at the door of the address I put in that Uber agreed to pick me up at for $14 ride." }

[ { "label": "2", "score": 1 } ]

"2017-08-05T00:00:00"

{ "text_length": 578 }

{ "text": "I have never heard of a multi-million dollar business that doesn't have a contact number for its customers to contact for service, support or assistance. Absolutely ridiculous, sounds like they are trying to avoid the public... I refuse to give this company any more of my money until they recognize the importance of public relations and communications." }

[ { "label": "1", "score": 1 } ]

"2016-05-31T00:00:00"

{ "text_length": 354 }

{ "text": "I used Uber twice on a recent trip to Houston with mixed results. First I used an uberX ($12.88), to save money. The driver showed up and spoke poor English and his car was beat up. He was nice but didn't really know where we were going. Ultimately it worked out but the experience was like a mediocre to bad cab ride, though it cost a lot less." }

[ { "label": "3", "score": 1 } ]

"2014-09-19T00:00:00"

{ "text_length": 345 }

{ "text": "I took uber for the first time today and it was a rip off. I was charged $98.77 for a 30 min ride. The driver couldn't give me an estimate beforehand. I will NEVER take uber again!!! What a waste of money." }

[ { "label": "1", "score": 1 } ]

"2016-01-12T00:00:00"

{ "text_length": 205 }

{ "text": "No problems with the riders. Uber app charged the incorrect card at the end of the ride, despite profile setup. No big deal here. I requested the charge to be switched to the other in the account and they could not make this basic transaction in more than 10 days I left the ticket open. My periodic follow-ups were useful only to be told that a specialized team was looking into it. I never asked for troubleshooting details but only for the charge to be switched between the cards registered in the account. Customer service just bounced me back every time with no excuse, given the type of request. I could not add that ride to my expense report in time to be reimbursed by my company as it was a business trip. Thanks Uber for that!" }

[ { "label": "1", "score": 1 } ]

"2018-09-29T00:00:00"

{ "text_length": 736 }

{ "text": "This is a follow up to my previous review. In Dallas Uber has further increased their cut of the total take while reducing the cost of a ride. Now Uber charges 80 cents per ride, a dollar and 70 cents for their fee per ride which they take off the top and 20 percent of what is left. Thus a minimum ride (a ride under 4 miles) will attract an Uber charge of $5. The driver gets a gross of 2 dollars and 60 cents while Uber takes 2 dollars and 40 cents. If you are unlucky enough to give a ride to an SMU student, the would order you to take them to a fast food place usually a mile or one and a half away. They make you go through the drive through. If it is whatasaburger be sure you will spend anywhere between five to ten minutes waiting in line with your car running. Afterwards they eat in the car, spill drinks, food, leave trash, and jump out of your car after you drive them back with out tipping. Guess how much is your gross? It is a wopping 2 dollars and 60 cents. I used to get so worked up about it, and I am not usually able to hide my feeling about it such that I usually get a 1 star rating from those students. Somebody would say if you hate it so much why not quit. I will tell you why. I joined Uber 2 years ago. At that time my second wife had just died of multiple sclerosis. I still had two teenagers and an 11 year old at home. I had to find something that would be flexible. At that time Uber was advertising $35 dollars an hour for Uber X. If you really do the math you will realise that even if it was true, it is not much. Because the amount was merely gross. And the hourly mentioned was driving hours after you have picked up a client. It does not include the time spent in your car running the engine and waiting for Uber call. Neither does it include distances driven to pick up passengers. If the client cancells after you get there then it does not count. So I decided that Uber black was the way to go. You make fewer rides and much more money. So I contacted Uber. Asked about car requirements. With their approval I took 48, 000 dollar loan to buy a car. When I tried to register it as Uber black I could not. I sent an email and h ot a reply encouraging me to register it as Uber X and then open another email and register it as Uber black. I tried to do that but it was all a lie. A year later somebody at Uber finally told me that they stopped registering Uber black in the same month that I was asking them if it was okay to buy my car to use as Uber black. To cut the long story short I had to run the car as Uber black. Later Uber came up with Uber Select and they let me register and for a while it was better. Uber sellect cost about twice the cost of Uber X. I switched to only Uber Select. Pretty soon Uber ordered all Uber Select to also do X or be turned off. Then t hey systematically began to kill off Uber Select business by always surging the price of Uber select. The alternative is to flip burgers, but it will not pay for my 900 dollar a month car loan. So I am forced to spend a gazillion hours (at least twelve) to be able to earn anything between 100 and 200 dollars gross per day. Thete that is why am still doing it until I find an alternative. What irks me most is the fact that everbody blames the drivers. The press make Uber drivers the villain. They do not know the city, they are not curteous, they are dishonest, etc. But who advocates for them? Who sincerely wonders how they make ends meet? What about the American tradition of tips? Why should it not apply to Uber drivers? Some will say why do they do it if it is so bad? I have told you my reason. But now let us look at it broadly. Maslow's hierarchy of needs? It suggests that a human has 5 needs that must be satisfied in a hierarchical order begining from the lowest to the highest. In order to satisfy these needs humans do what they must. However when one lower need is satisfied the next in hierarchy becomes a need. A very hungry man will even for to work for food. That does not mean that he is willing to work gor food only. As soon as he is full he will want other things like clothes, shoes, housing, etc. A person pressed to a corner would work for Uber no matter how low his take. Uber knows that that is why there was a time they would pay up to 800 dollars to get you convince friend or family to work for Uber. Now they pay 300 dollars. So when you get some one not knowing the city do not just give him a bad rating. Be gracious. It is only a gracious person that will give dignity and not take it away. That poor guy is trying his best to follow his American dream not knowing that he/she is a mere hapless pawn in the hands of the great shark called uber who pleases and woes her customers by using her drivers as mere fodder. I have much more to say but am afraid this is becoming too long. However I cannot resist wondering what holds us together as a nation. Our military are known for leaving no one behind. Why would we close our eyes to the plight of fellow Americans? Not long ago Apple was being taken to task for making their phones in China and paying very low wages why do we let Uber mistreat so many our country men and we keep quiet? It is cheap yes but would you sell your family for cheap stuff? Are we truely a Nation or have we gone back to the land of France before revolution? Are we gone back to creating bourgeoisie and the peasants classes all in the name of cheapness and convenience? Thanks for reading._x000D_Okonkwo" }

[ { "label": "1", "score": 1 } ]

"2014-10-22T00:00:00"

{ "text_length": 5484 }

{ "text": "I noticed that the reviews for Uber were low on this site so I felt compelled to share my positive experiences with readers. My husband has been using Uber for quite some time because he does a lot of traveling with his occupation. We used Uber together on our trip to San Juan Puerto Rico recently and every ride was 5 star and top notch. The drivers were friendly and professional. All of the vehicles we rode in smelled fresh and clean. We actually had a taxi driver harass one of our drivers and although we had our Uber driver pick us up at the business next door to our hotel, the taxi driver could tell it was Uber because my husband had his phone in his hand & we waved to the Uber driver. I can honestly say that due to the taxi driver scaring me by bullying our driver, I will NEVER take a taxi again as long as I live. Last I checked, we live in a capitalist society and competition is good for us. Taxis should not have a monopoly! I highly recommend Uber." }

[ { "label": "5", "score": 1 } ]

"2017-05-20T00:00:00"

{ "text_length": 968 }

{ "text": "On June 5th, I had requested a ride from your business. And the experience that I had was incredible because your employee Michelle I didn't get her last name, but she waited with me until my supervisor got there. I really appreciated that. I would really recommend your business to my friends and family. Thank you again." }

[ { "label": "5", "score": 1 } ]

"2017-06-10T00:00:00"

{ "text_length": 322 }

{ "text": "I feel like i got scammed driving for uber. One example i made $141 over a period of 9 hours got $100 sounds good right WRONG! I put $30 in gas + 300 miles on my car. Now mind you im in a busy area by the airport. They take 28% of every ride + they charge the rider $2.30 booking fee. So i do 97% of the job take 100% of the risk and what do i get after maintaining the car tires, oil change, other expenses, car value going down? well you tell me i could be working at a gas station making more then $70 with my car value + my gas still in my car. Ohh and uber gets 100% of the profit taking ZERO RISK how is this called a service and not a scamm? Look all im saying is i feel like i got scammed. If you feel like you got scammed then you got scammed PERIOD! Its like i paid uber and i gave a bunch of people free rides. *$#% you uber." }

[ { "label": "1", "score": 1 } ]

"2016-07-13T00:00:00"

{ "text_length": 836 }

{ "text": "We arrived at San Fransisco Airport and walked towards the taxi rank.We were approached by a taxi driver offering to take us to our hotel he did say he was a Uber driver ( I do not have an Uber account). I knew that the fare should be around $45. During the journey our driver was constantly on his mobile phone either texting or speaking to other drivers. Arriving at our hotel he charged us $95._x000D_I my opinion don't use them, i certainly will never use them again." }

[ { "label": "1", "score": 1 } ]

"2016-04-17T00:00:00"

{ "text_length": 471 }

{ "text": "Uber did not record a trip I made as a driver. I reached out to them with specifics of the trip I completed and they basically said if I didn't have exact records of the trip they couldn't prove I made the trip and didn't provide me with an explanation as to what could've happened or who I could reach out to to file a complaint. I signed up with Uber because I thought it would be convenient not to drive people around for free. Very disappointed. If you choose to drive with Uber be sure to screenshot or document your trips because if your money goes missing they will not help you!" }

[ { "label": "2", "score": 1 } ]

"2017-05-28T00:00:00"

{ "text_length": 586 }

{ "text": "I absolutely love Uber! They are very convenient, quick and for the most part very safe. I use Uber every day and I've only had a few issues which weren't that traumatic. As of this point, I don't know what I would do without Uber. I rely on them to go everywhere and in the case of needing to go to an event where it's going to be packed, with parking being horrible, Uber is a no-brainer. They drop you off close to the event, you don't have to worry about paying for a high prices parking spot. Overall, I am very happy with Uber." }

[ { "label": "4", "score": 1 } ]

"2017-09-17T00:00:00"

{ "text_length": 533 }

{ "text": "Well, I went to Lax from end of the el toro road which it was 54 miles and 1 hour and 8 minutes. When I called Uber to adjust the trip at the first he doesn't accept that and he said everything calculate right but when I prove that I am right he said, \"Yes you are right\" and instead of 50.17mile * 0.87per = 43.45$ 62.32 time * 0.1125= 7.01$. And also I had long pick up fee of 5.06$. So 43.45$+7.01$+5.06=(55.72$). But when they make a mistake to calculate the ride and also the support accept that on the recording line. 53.80$Miles * 0.87$ = 46.806 $ 68 minutes * 0.1125$ = 7.65 $. And also I had long pick up fee of 5.06 $. So 46.806$ *+ 7.65$ + 5.06$ =59.516 $." }

[ { "label": "1", "score": 1 } ]

"2018-10-11T00:00:00"

{ "text_length": 667 }

{ "text": "I used Uber 4 days out of the week going to work and going back home. Every time I set my ride Uber charge me a different prices. I'm going to the same place every time so I texted Uber about my fare. Then this morning one of their drivers was disrespectful. I had to call the police on the drive. He threw my personal things in the street like I was dog. While I was talking to the police I told the driver I did not know where I was. This all started over loud club music in the car. It's 5:25 am. I asked him to turn it down. It very hot in the car then the driver said \"you ** this is my ** car. Get your ** ass out of my ** car **\". " }

[ { "label": "1", "score": 1 } ]

"2017-07-09T00:00:00"

{ "text_length": 638 }

{ "text": "On a recent ride there were 5 of us jammed into a little Uber car with our suitcases and the ride cost me more than the taxi I took going to the airport. Watch out for extra charges, user fees. The company is very greedy. Just imagine how much the company made off the five of us per hour." }

[ { "label": "1", "score": 1 } ]

"2017-03-01T00:00:00"

{ "text_length": 289 }

{ "text": "I used Uber twice on a recent trip to Houston with mixed results. First I used an uberX ($12.88), to save money. The driver showed up and spoke poor English and his car was beat up. He was nice but didn't really know where we were going. Ultimately it worked out but the experience was like a mediocre to bad cab ride, though it cost a lot less." }

[ { "label": "3", "score": 1 } ]

"2014-09-19T00:00:00"

{ "text_length": 345 }

{ "text": "I picked the customer from the exactly surge area and they went to 12 miles away. So, I was in the surge area which is x3.0. But Uber gave me no surge for this trip. I messaged to Uber, they said, I was not in the surge. But I was sure. Next day, I got another request from surge place. That time, I took the screenshot which shows the request comes from surge sides but no surge appears. I send these information to Uber. Uber still says no and this was not in the surge side and asking me customer's name. I don't save customers name or any information of customers. I said like I know which trip was it and I sent the trip information I have to them. They still says what was the customer's name, trip date or whatever. They don't give my money." }

[ { "label": "1", "score": 1 } ]

"2017-01-24T00:00:00"

{ "text_length": 748 }

{ "text": "I ordered $50 dollars worth of food, the delivery was 5 minutes away, but the driver drove past my house to deliver someone else's food so it took 20 minutes after pickup for delivery. The food was not edible so I tried to cancel the order. I tried to return the food, but neither the burger place or Uber would refund or return the untouched slop they delivered to me. They have horrible customer service and mislead their customers by not advertising \"all sales are final,\" they should be closed down for fraudulent practices." }

[ { "label": "1", "score": 1 } ]

"2019-04-11T00:00:00"

{ "text_length": 528 }