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uber-reviews

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{ "text": "Overpriced for going small distances, treats employees awful, let's underage children order rides. Find better service they just f$#@ people all day" }

[ { "label": "1", "score": 1 } ]

"2017-03-07T00:00:00"

{ "text_length": 148 }

{ "text": "Try to contact anybody on Uber either by phone or the internet. These idiots that run Uber do not realize that they can also go under. Nobody is too big to fail. I can do without Uber. They can go to hell." }

[ { "label": "1", "score": 1 } ]

"2018-04-06T00:00:00"

{ "text_length": 205 }

{ "text": "I had driven to KCVG to leave a rental car. Having used Uber oh let say a half dozen time in my life. I charge up my phone that had gone dead. Now at the Avis rental car return the system informed me to drive over to the terminal. This is after the Avis agent informs me \"Oh yes. Uber picks up here.\" I follow the instructions Uber gave. I take the shuttle to terminal and do not summon ride until at pickup site. Here is the hurtful thing... Now I could be wrong. While I am looking at the drive from Lyft I get this call from the Uber driver... \"I am outside...\" the way the exchange starts." }

[ { "label": "1", "score": 1 } ]

"2017-10-29T00:00:00"

{ "text_length": 593 }

{ "text": "Uber drivers need to retake their driving test because they can't can't drive. You guys get confused with directions too much. Uberpool rips off customers to make the most bang for there buck. I was literally late for work cuz we had to pick up some bozo in the opposite direction. And UberEats some B!@#$ ate my apple pie I ordered. Im not gonna go into details about that tho! Boycott Uber" }

[ { "label": "1", "score": 1 } ]

"2017-12-07T00:00:00"

{ "text_length": 391 }

{ "text": "Do not use Uber!!! I used Uber almost every day for the past 6 months and this past Friday I was charged $58 for a $8 ride!! The driver reported that I spilled something in her backseat. Upon me entering the car I told the driver that there was a little spill and she replied \"It's ok I have napkins upfront\". There wasn't a letter or email to inform me that an additional $50 was being extracted from my account. I am a student and that money was for my senior dues, smh. Thanks Uber!!! STAY AWAY FROM UBER. USE LYFT THEY ARE MORE AFFORDABLE THAN UBER AND YOU FREE RIDES!!! If you do use Uber keep track of your account so they don't rob you like they robbed me." }

[ { "label": "1", "score": 1 } ]

"2016-03-07T00:00:00"

{ "text_length": 663 }

{ "text": "Unable to sign in to app. Able to sign in to website, but cannot update any information. Cannot add credit card or payment option. Cannot find a way to use their advance ride scheduling. Contacted support, which was absolutely useless. They did not address my issues at all. NUTS!!!" }

[ { "label": "1", "score": 1 } ]

"2019-01-07T00:00:00"

{ "text_length": 282 }

{ "text": "I requested a ride to a medical office that was 0.9 miles from where Uber picked me up. After driving a few miles I questioned if this was correct. I'm not familiar with the area and didn't know exactly where I had to be. The driver pulled into a parking lot and checked her gps and said her Uber app was incorrect. After going 8 or 9 miles I was dropped off at my destination and instructed to contact Uber for a credit. I never tried to change my destination and she always had the exact address. I was charged $20.25 for a ride that should have been 0.9 miles from where I was picked up. After several emails back and forth I am now being charged $15.67 because my ride wasn't timed properly! This is supposed to reflect my proper pick up and destination! If the driver makes a mistake or can't use equipment properly customers shouldn't have to pay for it!" }

[ { "label": "1", "score": 1 } ]

"2017-06-27T00:00:00"

{ "text_length": 860 }

{ "text": "I've been an Uber driver for over two years and despite my one star rating there are a lot of things I love about driving for Uber, and none of them have to do with the actual company. The things I like for instance meeting new people and seeing new sites have to do with industry itself and the fact that most people are generally nice. " }

[ { "label": "1", "score": 1 } ]

"2018-11-16T00:00:00"

{ "text_length": 338 }

{ "text": "Was traveling home late one night, saw an extremely drunk girl on bart. She was stumbling around and said she was going to drive home. I said I would pay for her Uber to make sure she got home safely so she didn't kill anyone, then got whacked with a $150 charge. Apparently she got sick. I understand the policy, but really? So the message is, don't be a good Samaritan. Let people drive home drunk and kill themselves and others." }

[ { "label": "1", "score": 1 } ]

"2016-11-27T00:00:00"

{ "text_length": 431 }

{ "text": "I have had a few great experiences and a couple of bad experiences. Worst experience was being picked up in an emergency situation when I needed to get to the hospital to visit someone. I was in a hurry and we were already on the highway when I realized the driver reeked of alcohol and was completely intoxicated, weaving in and out of lanes and could not keep the car between the lanes. The second time with Uber that was bad was when the driver made a couple of stops along the way taking me to my destination. These stops were in a shady part of town and I was scared to death." }

[ { "label": "4", "score": 1 } ]

"2019-03-18T00:00:00"

{ "text_length": 581 }

{ "text": "Uber failed me as a customer! I was scammed out of a cleaning fee when the driver submitted a fraudulent claim against me. Uber says they have measures in place to catch false and fraudulent claims. That turned out to be a big fat lie! They never ONCE researched the validity of the picture submitted. Instead, I was accused and told \"no response needed\" at every turn. " }

[ { "label": "1", "score": 1 } ]

"2018-01-17T00:00:00"

{ "text_length": 370 }

{ "text": "Uber is $#*! and crooked !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" }

[ { "label": "1", "score": 1 } ]

"2017-07-06T00:00:00"

{ "text_length": 110 }

{ "text": "I signed up today because I may need a driver on a weekend. Well when I activated the app on my phone a driver showed up and kept honking the horn. I told him I didn't request a car or service yet. 3 hours later another driver showed up and told me rudely that he was going to charge me regardless. And I showed him my phone and it stated that I didn't click anything. So I deleted the app and will not sign up. If charged I will sue this company for their stupidity." }

[ { "label": "2", "score": 1 } ]

"2016-04-23T00:00:00"

{ "text_length": 467 }

{ "text": "DONT USE UBER. USE CABIFY, EASY TAXI_x000D_GET OUT OF ARGENTINA - GO AWAY UBER - YOUR SERVICE IS NEVER NEEDED AGAIN. _x000D_A few months ago I had a driver who was driving and talking on his cell. I had a year old baby and was stunned that he did that. I contacted Uber customer service..... they dont have customer service. I still had to pay the driver and they didnt FINE him a FEE!!! A month ago my husband, my 2 year old and I were trying to get the the hospital. My son was sick as a dog with a flu, it was raining cats and dogs so we ordered an Uber. The uber driver decided to pick us up 2 blocks away from our house. When my husband explained we had a kid sick, its raining so no please come to our location.... the driver was utterly belligerent, rude, nasty so we cancelled our trip. We got charged a cancellation fee. We have ordered drivers on a regular basis from our house to a train station and without fail almost ALL UBER DRIVERS cancel our rides so we end up waiting an extra 10 - 15 minutes for a replacement. My son has been late to school over and over again because of these Uber drivers. Uber will not give me a refund for the cancellation. I have had many friends use Uber and all have cancelled their accounts due to the lack of service, lack of morals, lack of respect." }

[ { "label": "1", "score": 1 } ]

"2019-09-03T00:00:00"

{ "text_length": 1296 }

{ "text": "I requested a ride from my residence to Publix grocery store, $8.48 and $5 tip. When finished shopping, I found my phone was not in my pocket. Upon exiting, the driver was outside with my phone. I had dropped it in her car and she returned it. I was very grateful. Return home was $7.15 and $5 tip (a different driver). Checked my bank account when I got home, was charged total of $48.84. Registered concern in the app. There is no customer service phone number. I was sent a message that I was charged $15 for returning my phone. Still a discrepancy. I replied and my concerned was totally dismissed. Message said complaint was resolved. Terrible service. No more Uber for me." }

[ { "label": "1", "score": 1 } ]

"2017-10-19T00:00:00"

{ "text_length": 678 }

{ "text": "They are not giving there service in Kanpur ... #The 11th Biggest city... Very very poor ....Why is it if they take money out of your account for the Uber rides that they have to take additional money which they say it's an authorization hold but they do not put it back for at least eight days and this is money that I cannot access and another thing if you have an Uber gift card they still want to put monies from the ride from your checking account on hold when it is confirmed that they will get paid by the Uber gift card ...I just Uber Cabs ....." }

[ { "label": "1", "score": 1 } ]

"2017-02-24T00:00:00"

{ "text_length": 555 }

{ "text": "Usually I travel to DFW airport daily for my job. Yesterday I rented Uber just as I do everyday. My driver was Glorelys. I am deliberately writing this review in order to educate consumers and since Uber has monopoly is U.S. and they feel nobody or no review can harm their reputation. This, Glorelys was new immigrant from Venezuela. I just don't want to discriminate, but because of my experience I asked her when did she moved to U.S.? She didn't know a single word of English. She was talking in Spanish with me and authorities at the airport. Though I was guiding her on right path, she didn't heed my advice since she didn't understand English. She roamed around airport for 1 hour and Uber charged me $12 more than usual charge. I was late for my job. Instead of giving me refund, it charged more for driver's fault. " }

[ { "label": "1", "score": 1 } ]

"2018-10-16T00:00:00"

{ "text_length": 824 }

{ "text": "I am Active Duty Army. I tried to apply to be a driver for Uber. They will not accept my valid drivers license. My license has an expectation date of 00/00/0000 because under Tennessee law it does not expire until I exit the service. Uber's automated email system kept telling me that it was expired. When I emailed the help line, I got an email back saying this:_x000D_\"we understand that you had a question about requesting an exception to our requirement for a valid State driver's license. I'm afraid that we are currently unable to allow exceptions to this requirement. We know that Active Duty Service Members may relocate frequently. While many local regulations recognize this, these terms do not necessarily apply beyond personal driving.\"_x000D_There is nothing wrong with my license, I am not asking for an exemption. My license is valid. _x000D_On top of that I had to jump through hoops to get my account reset because when I drunkenly set it up the first time I put in the wrong email._x000D_So I am beyond fed up with this company. I'm moving to Lyft!" }

[ { "label": "1", "score": 1 } ]

"2017-01-15T00:00:00"

{ "text_length": 1066 }

{ "text": "The service was convenient (just a phone call and they came to our location). The drivers were always on time, courteous, and helpful. Their fee was usually less than the commercial cab fares and the vehicles were all clean and efficient." }

[ { "label": "4", "score": 1 } ]

"2017-09-24T00:00:00"

{ "text_length": 238 }

{ "text": "In Las Vegas airport Uber pickup area... The Uber guy told me he was my ride but that was not true. He had another person he was picking up, when they arrived they were too big for us all to be in car. So he made me take my luggage from his trunk and call another Uber. He was Never my driver but I didn't know that. (They all looked alike.) I wish I had his name." }

[ { "label": "3", "score": 1 } ]

"2018-07-18T00:00:00"

{ "text_length": 364 }

{ "text": "My Uber account was hacked and someone swiped $475 from my bank account. They used the Uber cash for UberEats and some rides. I contacted Uber and they agreed that since my bank card had been canceled that they would give me Uber cash credit, which I agreed to because I knew I would eventually use it. They only refunded me $225 and ignored my repeated attempts to explain that that wasn't the complete refund. After days of trying to resolve the issue, they closed my account entirely. Their \"cut\" and \"paste\" responses make no sense and now they're ignoring me entirely." }

[ { "label": "1", "score": 1 } ]

"2019-04-15T00:00:00"

{ "text_length": 573 }

{ "text": "I travelled with Uber driver Girish on 15th July 2018 in Pune, from Karvenagar to Pune airport. After the trip was completed, the driver asked for amount Rs. 340, and he did not mention anything about charging from my linked credit card. I paid the entire amount of Rs 340 to the driver in cash. NOW UBER IS CHARGING ME SECOND TIME FOR THE SAME TRIP, HORRIBLE CHEATING which is illegal, unethical, immoral and totally unjustified! They have refused to even talk with the concerned driver, and are constantly harassing me to pay the double amount for absolutely no reason." }

[ { "label": "1", "score": 1 } ]

"2018-07-17T00:00:00"

{ "text_length": 571 }

{ "text": "This damn service has been charging me for rides that I haven't used!!! I just notice that on my bank statement that Uber been charging me 3 to 4 rides a week. I notify my bank and they pull over 50 rides in the past 90 days that I haven' used. I'm a OTR truck driver and have 2 cars at home!!! My next step is to report Uber to the BBB and take them to court on this crap. For now on I'll take a cab and pay the extra money instead of getting ripped off by UBER!!! PEOPLE Stop using uber!!!" }

[ { "label": "1", "score": 1 } ]

"2017-02-05T00:00:00"

{ "text_length": 491 }

{ "text": "Been using Uber daily for the past 2 months. At first no prob. Then the nightmare began. Out of nowhere I am being suddenly charged a booking fee of $1.65 for every ride I request. Uber explains the fee as a necessity to reduce operating costs. Why is that my problem? When you are in business you have operating costs. If you don't want these costs don't be in business. Sucking it your customers is as low a tactic as you can employ." }

[ { "label": "1", "score": 1 } ]

"2016-08-04T00:00:00"

{ "text_length": 435 }

{ "text": "Not a real frequent user, but every experience the same. Close by, on time, good drivers, nice conversation if we initiate, safe to destination, no problem at the end of the ride." }

[ { "label": "5", "score": 1 } ]

"2017-09-13T00:00:00"

{ "text_length": 179 }

{ "text": "It's very clean than yellow. Driver too. Car is spacious than yellow cab. I don't have shake a hand to catch a yellow cab before, even bad weather. They come to my place directly to pick me up, and I go Long Island, no extra charge." }

[ { "label": "5", "score": 1 } ]

"2019-03-08T00:00:00"

{ "text_length": 232 }

{ "text": "We took an Uber fare and received a notification 2 days later that there was a fare change adding $200 to the charged amount. This was done without asking any questions from us as the passengers. There were no incidents in this car! No vomiting, nobody had any drinks or food. There were 3 adults, no children. This Uber driver is either lying or confusing us with someone else. It is wrong that Uber just automatically charges the customer without asking if it is correct and the driver should have to report it immediately or have the passenger acknowledge the incident. DO NOT use Uber. They could randomly charge your card! There isn't a customer service person to speak to either. You have to try to dispute the charge by email." }

[ { "label": "1", "score": 1 } ]

"2015-11-03T00:00:00"

{ "text_length": 733 }

{ "text": "I am disabled and I waited for Uber out in the cold and wind for almost 20 minutes, when the guy said it was 4 minutes down to 1 min but never came. He was lost at the gas station which isn't the address I gave him. (It's at the corner, further than I could walk.) I finally got a new cab after 20 min. The cab driver on the way there got off the freeway on the wrong street and had to turn around, he charged me for his mistake, and the other cab driver he charged me cancellation fee. I tried to speak to Uber, but they have generic answers and don't treat your questions or concerns case by case. Maybe, I should try Lyft, I heard from a few people it is better???" }

[ { "label": "1", "score": 1 } ]

"2017-03-07T00:00:00"

{ "text_length": 667 }

{ "text": "Arrived in LAX 8 hours ahead of schedule due to change of plans so our pickup wasn't available. My daughter suggested to try Uber so we did after comparing the fare going home which was about the same. A black shiny Suburban picked us up in less than 10 minutes. The van interior was clean so was the driver. He was pleasant to talk to and he drove us home safely. It was a pleasant experience that from now on, no more dirty taxis and smelly cab drivers for me." }

[ { "label": "5", "score": 1 } ]

"2017-09-25T00:00:00"

{ "text_length": 462 }

{ "text": "If you need help, real support from Uber on their website, don't bother looking. It doesn't exist. No \"Contact Us\" or an email address or phone number. You do get directed to their Twitter feed where you can write in your question which is absurd on its face as I have never ever seen a company handle support in this way. And, you have to join Twitter just to do even this. I hate Twitter and find it stupid and useless which is why I used it for a few months years ago and deleted my account. And since I won't rejoin Twitter I cannot get in touch with Uber. " }

[ { "label": "1", "score": 1 } ]

"2019-01-22T00:00:00"

{ "text_length": 561 }

{ "text": "Don't waste your money on inexperienced drivers and lousy service. It is not convenient as you think; once they have your credit card they will bill you no matter what. Avoid this scam; use normal regulated taxi service." }

[ { "label": "1", "score": 1 } ]

"2015-05-20T00:00:00"

{ "text_length": 220 }

{ "text": "In the past two weeks, I used Uber twice for one way riding same distance. The price for first time $12.00 and the second time was charged for $54.00. Next time, I rather take taxi with meter and know what you will pay for. Uber should have price quoting before pick up._x000D_Reg.is needed to review their fare practice." }

[ { "label": "1", "score": 1 } ]

"2015-10-12T00:00:00"

{ "text_length": 321 }

{ "text": "On 9/4/2016 I dropped off a rental truck in Arizona at an open well lit location. I requested an Uber ride and within 3 minutes he drove past me and then cancelled the ride. I then requested another car which just drove past me. I finally had to walk to a convenience store after my phone died and call a real taxi who promptly showed up and took me home. I complained to Uber about each driver and only after 3 emails (for each driver) did my complaint actually get read. So I deleted the app and will not use these losers again. They did give me a worthless $40 credit, I mean a credit for a car service that leaves you hanging has no value. Why am I so mad? I am handicapped and walk with a cane. Should have just called a real cab to begin with." }

[ { "label": "1", "score": 1 } ]

"2016-09-20T00:00:00"

{ "text_length": 749 }

{ "text": "We all know Uber is lousy (try Lyft instead), but here's another example: Arriving at the Fort Lauderdale airport, tried to do an Uber. It was accepted by the driver, then they called and cancelled saying it was too early for them. They told me to go to the app and cancel it myself (I assume so they could charge me and not get in trouble for cancelling a ride). This happened a second time with a different driver exactly the same. Then finally the 3rd one arrived. Uber didn't charge my credit card for the 2 cancelled fees, instead they charged it for the entire amount of the 2 rides I didn't take and they list it on their site as a cancelled, so if I wasn't paying close attention to my credit card transactions, it would have gone unnoticed. " }

[ { "label": "1", "score": 1 } ]

"2017-02-17T00:00:00"

{ "text_length": 750 }

{ "text": "I have been driving for Uber for about 6 months now, and they are horrible. When I try and cash out on fast pay it's always something going on with their site. I really hate that when you call them nobody knows nothing. I sit online with Uber for over an hour and nobody even came back to the line. This company needs to be close because they are inconsistent and does nothing for no one other than Uber. I would not recommend them to nobody not even my damn dog." }

[ { "label": "1", "score": 1 } ]

"2018-10-01T00:00:00"

{ "text_length": 463 }

{ "text": "Both of my Uber drivers were prompt. The conversation was great! They made my ride very pleasant and enjoyable. Also my car was down at the time and they were a big help!" }

[ { "label": "5", "score": 1 } ]

"2018-07-20T00:00:00"

{ "text_length": 170 }

{ "text": "How dare you use the word taxi you are not a taxi service and never will be .black cabs are the best in the world and you want to come in and try to ruin an iconic London trade . There is no way a self respecting London cabbie will ever sign up to your company ." }

[ { "label": "1", "score": 1 } ]

"2014-06-11T00:00:00"

{ "text_length": 262 }

{ "text": "I used many times UBER rides in USA. I Visited Delhi India two weeks ago and had selected my card as the payment method but when I reached my destination the driver requested a cash payment. I thought maybe my credit card was not working here so I paid him cash, later I found out my credit card was also charged. When I requested the refund from Uber they give me excuses by automated reply like it's my fault I would have not given cash to Driver. What I supposed to do when driver is insisting to pay cash after completion of ride. At that time there was no way so I could confirm from UBER office before paying. Uber sent automated emails saying wouldn't have a refund option for this exact issue. SO NO MORE UBER." }

[ { "label": "1", "score": 1 } ]

"2017-10-28T00:00:00"

{ "text_length": 718 }

{ "text": "On January 10th I ordered an Uber, Driver requested cash payment, I immediately left the car and contacted Uber support. 3 months later on March 24th, Uber charges me a cancellation fee for this trip. I cannot dispute the charge because 30 days past the incident they are not able to make changes. Does this mean, when Uber drivers request Cash payment, we better accept it, otherwise Uber is going to charge you the cancellation fee?" }

[ { "label": "1", "score": 1 } ]

"2019-03-25T00:00:00"

{ "text_length": 434 }

{ "text": "My last 2 experiences with Uber have made me use taxis which turned out to be preferable to Uber. Two weeks ago called for an Uber and my driver did not speak or understand English so I immediately got out and was still charged on Tuesday. October 24th I requested an Uber to take me to midway airport. When I received notification that my driver had arrived--I called since I was already waiting outside. He informed me that he was in Lombard. And here I was at the place I am always picked up in Chicago. Guess I am on to Lyft." }

[ { "label": "1", "score": 1 } ]

"2017-10-30T00:00:00"

{ "text_length": 529 }

{ "text": "I took Uber in France Nice yesterday twice and they charged my credit card six times. I am in shock. As I am on holidays I can't cancel my card. Needless to say I won't be using them again. I don't know what they are trying to get away with but suffice to say I shall get the charges reversed and never use them again. What is the world coming to whereby this is a common business practice? Do yourself a favor... don't use Uber. Lots of other choices." }

[ { "label": "1", "score": 1 } ]

"2018-06-08T00:00:00"

{ "text_length": 452 }

{ "text": "Uber has proven itself to be a reliable source of door-to-door service for when one does not have one's own mode of transportation." }

[ { "label": "4", "score": 1 } ]

"2017-03-15T00:00:00"

{ "text_length": 131 }

{ "text": "I have asked several times from the tech support team \" where would I go to print up ALL_x000D_my receipts with Uber......Uber wants to charge me $1.00 join a service for that fee_x000D_THAT IS RIDICULOUS AND CHEAP OF THEM_x000D_THUMBS DOWN UBER ZERO RATING FOR YOU" }

[ { "label": "1", "score": 1 } ]

"2019-06-05T00:00:00"

{ "text_length": 269 }

{ "text": "Uber is one of the most shady unethical companies ever created. I stopped driving for them over a year ago, but decided to try UberEats as a delivery person. I figured it would be better because I wouldn't have to drive people - boy was I wrong. First, they take 35% of every delivery. Then they don't have enough delivery drivers so I noticed I was driving 15 to 20 mins to reach a restaurant (which you are not compensated for), to pick up an order that is being delivered to a location that may be 2 to 3 mins away. Giving the driver a whopping $2.86 for that delivery. I have also gone to pick up orders only to arrive at the restaurant, to find out the order was cancelled and Uber doesn't compensate the driver with a cancellation fee. The order still showed active in my app, but nobody took the time to notify me." }

[ { "label": "1", "score": 1 } ]

"2017-02-27T00:00:00"

{ "text_length": 821 }

{ "text": "When I used the Uber App to request a ride share from the ATL airport to an address, the economy rideshare quote was $28.76. After I booked the ride, I received notice that I was pooling with someone else, which was expected, but my fare increased to $36.00. Overcharged fare. When I contacted Uber customer support, the computer generated response stated that the fare was correct and refund would be given. When I replied with the attached supporting screenshots of the quoted fare and actual fare charged, I received the same generic information with no mention of the supporting evidence that was included submitted." }

[ { "label": "1", "score": 1 } ]

"2017-05-30T00:00:00"

{ "text_length": 620 }

{ "text": "Today I booked Uber cab at 7:55pm. Estimated time was 4min. He took long time to reach the location. As I am patient recently I have undergone surgery. Due to delay from driver I have to bear a pain and swollen. Who is responsible for same?" }

[ { "label": "1", "score": 1 } ]

"2019-02-28T00:00:00"

{ "text_length": 240 }

{ "text": "I promoted Uber with my friends and gave free trips, I used more trips with money initially. At the time of using free trips, Uber disable all the free trips and not providing proper answer for their task. They are saying like promoting uber is your big mistake" }

[ { "label": "1", "score": 1 } ]

"2015-05-06T00:00:00"

{ "text_length": 261 }

{ "text": "I have been a driver with Uber for the last two-and-a-half years. I have been through thick and thin with him and their customers doing bad things to me as a driver. I stop driving for them for a while and hope that things would change. They have upgraded the app so I tried to start driving again. They wanted a new picture of my license. I've uploaded it over 10 times, sent to them multiple pictures and they keep on saying poor image and then they won't approve it. And when I call him they have excuses on all its poor image. Part of it's always the same thing. They will never let you talk to a supervisor. Never let you talk to a manager. They never let you talk to anybody in charge. There's always people laughing in the background. They don't have no respect for their drivers and whoever is going to drive for them. They just need to stop because Uber won't back you up." }

[ { "label": "1", "score": 1 } ]

"2019-01-15T00:00:00"

{ "text_length": 881 }

{ "text": "I had the experience of being stolen from by an Uber customer, despite contacting Uber, using the police as legally expectations, Uber has declined to give the police the information they need to prosecute their thieving customer. It's sad that Uber came into the Kenyan market and is above the Kenya police. They have made it impossible to get reprieve on crimes committed by their drivers, and customers. To get to their security team is an email nightmare. They have no phone communication and have a confused staff who keep sending junk mail despite the complaints." }

[ { "label": "1", "score": 1 } ]

"2017-02-22T00:00:00"

{ "text_length": 569 }

{ "text": "My account has been blocked for no reason and without warning my Uber stopped working one day, and while I have been using other platforms, I have emailed them several times, I sent them my ID and the cc they asked for, I have contacted them through the app and Twitter and they keep passing the ball to each other and don't respond my questions or emails and 3 weeks later nothing has been resolved and no answer to my emails. Terrible service from such a company. I also learned that is illegal on of the countries I visited so won't be using ever there." }

[ { "label": "1", "score": 1 } ]

"2019-03-01T00:00:00"

{ "text_length": 556 }

{ "text": "Repayment of money taken from my account. On the 18 of Oct. 4 withdrawals were made on my account for a service that I did not order. This was clearly a fraud committed. Uber had given me the runaround ever since. I have sent them copies of the statements to show this. They keep saying that my email address does not correspond with the account or the email address initially used. How can it? I did not order the service." }

[ { "label": "1", "score": 1 } ]

"2016-11-02T00:00:00"

{ "text_length": 423 }

{ "text": "Requestrd a Uber lift in Santa Monica via their app and waitrd outside Hotel. No driver to be seen. Driver cancelled and chargeme 5 dollars via PayPal. A scam!" }

[ { "label": "1", "score": 1 } ]

"2017-04-09T00:00:00"

{ "text_length": 160 }

{ "text": "My wife had a foot operation and we used Uber in Miami against my wish, but the drivers had no training ie waiting for the passenger to get downstairs from their flat._x000D_We were over charged and Uber promised but we never got the refunds._x000D_The best option is to get a licensed cab where ever you may live, if you go to London ever, Uber cars are more expensive than black cabs in the rush hours and they don't know, even with GARMIN where they are going. PS ; Uber is valued in Billions on the stock market, because they get 15% of the cost of the ride worldwide everyday." }

[ { "label": "1", "score": 1 } ]

"2016-12-04T00:00:00"

{ "text_length": 581 }

{ "text": "Low customer support. Does not have professional customer service. Not proactive and well understand the issue but just promptly answer to meet timeline kpi. I have been contacted an issue for a year and it never been resolved. They assign multiple person to reply on an issue and none of them has just read through the previous email and just randomly answer the initial question by procedure. It makes me feel I am talking to a chat bot with low logical script and takes me too much time to explain in details what is going on. They even copy and paste exactly the same message they had sent to me for 4 times." }

[ { "label": "1", "score": 1 } ]

"2018-03-25T00:00:00"

{ "text_length": 612 }

{ "text": "Please, please use Lyft or a cab service. Uber is just awful. I had a driver verbally abuse me this morning, so I asked Uber for a full refund. They gave me a $5 credit, and basically said they don't think my situation warrants a full refund. Clearly this company supports abusive drivers over their customers. I will NEVER be using their services again." }

[ { "label": "1", "score": 1 } ]

"2017-08-30T00:00:00"

{ "text_length": 354 }

{ "text": "On Dec 4 2016 in the evening I ordered a Uber car. Address was on the corner of 16th street in front of the Union Square Cafe... Approx 7:30 pm... going to Penn Station. Two of us. We could not find the driver and I attempted to call him. He got frustrated and cursed me. He told me I was a \"** stupid person\". His name began with a G. I was mortified. How dare he talk like that. I did contact you and never received a response. I was charged $5.00 twice on my PayPal account. I want him punished and spoken to. I also expect a refund for services I did not receive. After this incident I signed up for LYFT. I will try them out." }

[ { "label": "1", "score": 1 } ]

"2016-12-15T00:00:00"

{ "text_length": 630 }

{ "text": "I have always had a good experience with Uber. There was only one time when the driver drove way too fast. It seems as if he was annoyed to have to do this fair so early in the morning. But otherwise... Uber is great!" }

[ { "label": "4", "score": 1 } ]

"2018-07-11T00:00:00"

{ "text_length": 217 }

{ "text": "While on vacation in Europe, my wife and I were in an accident in an Uber. It was clearly the Uber driver's fault. Very nice guy, accidents happen. When contacted by Uber they said they would refund our trip, duh. What about the time spent on scene (over an hour), the emotional distress of seeing the other party carted off by ambulance and having been in this traumatic experience. I was just looking for a few credits, not a federal offense. I was told there was no way to determine the amount of compensation for this type of thing. Time to start using Lyft." }

[ { "label": "1", "score": 1 } ]

"2018-10-04T00:00:00"

{ "text_length": 562 }

{ "text": "I don't like the Uber. Uber should be used as a personal driving tool for any type of driver. For one you use your own personal source of transportation to help the public where another public transportation would not help, or satisfy the need of the public. It sound like there is a lot of conflicting areas going on, and more work in progress, of some kinda get back." }

[ { "label": "2", "score": 1 } ]

"2017-09-18T00:00:00"

{ "text_length": 369 }

{ "text": "I needed to update my info in the app and it would not let me. I submitted a request to Uber and they refused to update my information saying they wanted my driver's license for proof of identity. They said in an automated email I have multiple accounts and I do not. They claim I'm a driver, which I am not. I have only ever been a rider. Now I have zero access to use the app and they refuse to communicate with me except through auto emails. I called the customer service line and the system tells me I'm not authorized to use the line because I'm not a premium user. This is BS. Horrible company and even worse customer service." }

[ { "label": "1", "score": 1 } ]

"2019-03-18T00:00:00"

{ "text_length": 632 }

{ "text": "We used Uber for the first time last night ... thankfully we had a $30.00 first time rider credit that covered our trip to American Airlines Center. We had an awesome trip to the Mavericks game and we loved our driver and the rate was reasonable; however, when the game was over and we went to the app to get a ride home they had a \"surge fee\" and they were now charging 5 times the normal rate. We waited thinking the surge rate would go down after the game had been over for a while and even signed up to be notified when the surge was over. Two hours after the game we had a nice bartender at Pira Lounge help us get a ride. We had to pay $60.00 for a 20 min ride home with In Style Limo Service, but Uber would have been over $100.00 plus tip. Ridiculous. So people beware that they suck you in with a very reasonable fee then upcharge you with a \"surge\" fee that can happen at any time and leave you stuck or paying way too much. We never received notice when the surge was over either. I will NEVER use them again. Our poor dogs were 2 1/2 hours past due going out - I was livid being stranded with no reasonable way home." }

[ { "label": "1", "score": 1 } ]

"2015-03-01T00:00:00"

{ "text_length": 1128 }

{ "text": "We had a flight at SFO and uber never arrived at the time we ask to be picked up. They sent me three different messages they said that they would be 15 minutes then 35 minutes then 45 minutes. We cansal and drove ourselves and miss our flight. I sent sent my complain and they said that the driver was on time. I don't know why they could not see the message that the driver sent and at what time I needed to be picked up. Never gain I will use there service. I will never recommend them." }

[ { "label": "1", "score": 1 } ]

"2017-02-17T00:00:00"

{ "text_length": 490 }

{ "text": "I am now writing this review as NOT ONE PERSON AT UBER is assisting me. I have now for 9 weeks not being paid for my ETA's, I am absolutely disappointed. When us as Uber partners don't accept each and every request, it affects our profile, but yet, Uber does not come to the party? Why are ETA's not being paid? Why has Uber not been making efforts to look after their Partners the way the Partners look after Uber?" }

[ { "label": "1", "score": 1 } ]

"2017-01-13T00:00:00"

{ "text_length": 415 }

{ "text": "Uber drivers are very often lost. They don't find you, or their system locate you at a wrong location. When at first I liked Uber, I will not use them again for a doctor or important appointment. I was late and I missed too many appointment when they were late. They offer you to order a new driver, but by the time the other driver arrive, you are more late than you were. I will now use a regular Taxi for all important appointment that requires me to be on time." }

[ { "label": "2", "score": 1 } ]

"2015-07-21T00:00:00"

{ "text_length": 465 }

{ "text": "I used to really like Uber and over the years only had 1 bad driver but this year I'm constantly having billing problems and having multiple extra charges above fare and tip to the point of overdrawing my bank account. Reaching customer service is a totally separate hell to go thru. I have to find an alternative because I see NO EFFORT on uber to resolve any of this." }

[ { "label": "1", "score": 1 } ]

"2019-10-01T00:00:00"

{ "text_length": 369 }

{ "text": "I have a issue with one of my ride which I was wrongly charged. But Uber is not giving me such option where I can write about this or even ask about it. On 17th of jan., 2017 i booked a uber from besent nagar, Chennai to Hotel leela Palace, mrc nagar. First rate estate was showing approx INR 60 but receipt came of INR 130. _x000D_Then i checked and found that driver started the meter from where he got that i request a cab and drop location was also wrong, he stopped the meter somewhere else after droped me at my location. _x000D_My email id is *****@gmail.com" }

[ { "label": "1", "score": 1 } ]

"2017-01-19T00:00:00"

{ "text_length": 565 }

{ "text": "The drivers are rude and refuse to come at the pickup location _ Drivers Name : Kamaljeet PB 01A5756. They have an excuse of getting charged for the parking lot. as well when asked to come at pick location straight away says no. Another person in the que is Baldev with Car number" }

[ { "label": "1", "score": 1 } ]

"2017-08-12T00:00:00"

{ "text_length": 280 }

{ "text": "I have used Uber as a passenger and I am a part-time driver with them. I get outstanding rating and comments from my passengers. I would like to see more of the drivers I get also really care about the passenger they are transporting (me)." }

[ { "label": "5", "score": 1 } ]

"2017-09-03T00:00:00"

{ "text_length": 239 }

{ "text": "I let bygones be bygones and move on with life." }

[ { "label": "1", "score": 1 } ]

"2018-12-22T00:00:00"

{ "text_length": 47 }

{ "text": "They were always prompt, knowledgeable, courteous and professional. They are ideal for when you are out of town and I plan to use them often." }

[ { "label": "5", "score": 1 } ]

"2017-09-21T00:00:00"

{ "text_length": 141 }

{ "text": "I had to catch a flight from delhi so I called uber to my location but I don't know where the driver reached and he didn't even called me to ask my location instead I had to call him back when he tooked so long ,since I was getting late for my flight so I need to cancel the booking. And now I need to pay the cancellation charge when it wasn't even my fault." }

[ { "label": "1", "score": 1 } ]

"2017-04-27T00:00:00"

{ "text_length": 360 }

{ "text": "Always have good experience with Uber but I think their quality is declining. I booked an Uber today. 1990 toyota camry, AC was not ON and didnt work. the seat had some kind of plastic cover which made the experience ever worst. wanted to keep bag in the trunk but the trunk was junk. The driver was irritating kept asking how long have you been in Chicago. He had phone in one hand and was driving with the other and kept missing the direction even though it was clear on his cell phone on he route we were taking. I will think twice before requesting an Uber because a Cab provides me with better experience then Uber" }

[ { "label": "1", "score": 1 } ]

"2016-06-21T00:00:00"

{ "text_length": 619 }

{ "text": "Let me start by saying that I have a disability. My team in my office decide to have lunch at Clyde's in Chinatown. The driver taking me to me to Chinatown, did pick me up in front of our building but want I did not like about him is that he keep trying to invite himself to lunch. The return was a nightmare, I was watching the driver going around in circles. I tried calling him but he did not answer. He finally called me, I could barely understand him. He wanted me to meet him almost a block away. I told him I have and disability and needed him to pick me up in front of Clyde's, he then just cancelled my ride." }

[ { "label": "1", "score": 1 } ]

"2017-02-11T00:00:00"

{ "text_length": 617 }

{ "text": "Be careful as Uber is getting sloppy with overcharges, not providing credits, and charging Cancellation fees when it was not me who canceled. This All happened within the last week. Uber was late in arrival twice in the last week. They sent me a text message each time stating they would credit the next fare. It was only $1.99 for each ride. I never keep the text messages as I don't remember having this sort of problem. I ride quite a bit so I didn't think anything of the credits until the a couple days after the 2nd ride." }

[ { "label": "1", "score": 1 } ]

"2017-02-21T00:00:00"

{ "text_length": 527 }

{ "text": "I usually have good experiences with Uber but this one driver charged us for a cleaning fee, his vehicle was already a mess to begin with. Not sure why Uber doesn't do anything to protect consumers about these kinds of charges. We didn't bring anything with us or did we have any food or any accidents in the vehicle." }

[ { "label": "3", "score": 1 } ]

"2019-06-02T00:00:00"

{ "text_length": 317 }

{ "text": "While working for Uber, Uber gives you the option to do InstaPay so you can cash out up to 5 times a day, they boast, they also charge you $0.50 per transaction. I made two transactions on InstaPay the weekend of May 19/20. Although I never received my instapay transactions and was still charged the dollar for the transfers. Uber refuses to give my money back, stating that I accepted the fees! The problem with that statement is of course, that I never received what I paid fees for! If they do this to all of their drivers, I don't understand how they could ever have money problems!!! True scam artists & at least one very displeased Uber \"partner\". Not to mention that if you drive food for them that they send the driver to restaurants far from you so they make more money??? Very unprofessional Uber, Shame On You!" }

[ { "label": "1", "score": 1 } ]

"2018-05-21T00:00:00"

{ "text_length": 822 }

{ "text": "Yesterday I took 2 Uber, like I typically (if not daily) use. On my uber ride home, everything seemed normal. I had a nice chat with my driver as he dropped me off from a 10 min ride. Hours after, I see my Paypal and Credit card statements, and realize Uber has charged me $150 for a \"Cleaning Fee\". They are suggesting that I made a mess to my drivers car. Apparently, the driver sent them a generic picture of a wet at and charge me $150. Mind you, this extra charge/modification was made some hours after my ride was completed." }

[ { "label": "1", "score": 1 } ]

"2018-11-02T00:00:00"

{ "text_length": 530 }

{ "text": "After driving for 2 weeks for Uber, I was expecting the $300 bonus that was promised after 50 rides. However, when I called, they said that since I made more than that, I'm not eligible for it. I was very mad and expected to receive the bonus in addition to whatever I made. However, they scammed me from the bonus as well as other drivers. DO NOT work or ride for them. They are an unethical company and scam their drivers from bonuses. I will not drive for them again and will discourage anyone from driving or riding for them again!" }

[ { "label": "1", "score": 1 } ]

"2017-12-23T00:00:00"

{ "text_length": 535 }

{ "text": "Uber was absolutely horrible, I stepped outside of the vehicle for a moment and the car took off with my backpack. My backpack contained my keys, wallet, and everything else i had. This is the worst taxi service that i have ever received, I would not advise using this service." }

[ { "label": "1", "score": 1 } ]

"2015-09-12T00:00:00"

{ "text_length": 278 }

{ "text": "I use Uber when I miss the bus after work sometimes. The last two times it says a reasonable price usually about 8-10 dollars. Then after booking the ride and confirming the flash new price which has been 13-14 dollars. Then it asks if I want to pay 25 dollars to get to pay 9.99 for the ride instead of the 13-14 dollar price. This has happened 3 times now. I'm sorry but I'm not gonna pay 25 bucks so that I can pay another 10 for the ride home. That's ridiculous." }

[ { "label": "3", "score": 1 } ]

"2019-05-23T00:00:00"

{ "text_length": 466 }

{ "text": "I've spent hours trying to register on the app. The support team hasn't been helpful. At this point I want compensation for the time invested in it. But of course these cheapskates won't pay out unless forced to." }

[ { "label": "1", "score": 1 } ]

"2018-12-20T00:00:00"

{ "text_length": 212 }

{ "text": "I always felt safer or more secure with a female driver. Though I only had one guy who was bizarre I never let anyone even female drivers know I live alone. All drivers were prompt. Clean vehicles. Only one was slightly irritated because I had a few grocery bags." }

[ { "label": "4", "score": 1 } ]

"2019-03-21T00:00:00"

{ "text_length": 263 }

{ "text": "Shortly after opening a Uber account, I was fraudulently charged for a Uber ride. My daughter uses and suggested how safe it is. I was in Florida boarding a plane to Wis, I received a call from an individual who asked \"where pick up\" in very broken English. I told him i was boarding a plane and did not request, or need a ride. When I landed in Wis, to my dismay I was billed for a Uber driver driving from Wis airport to my Daugher's house. I was shocked! I immediately tried to contact Uber by phone. Only to find there is no way to contact Uber by phone, even in emergencies! I even had airport police assist to no avail. I then went on Uber website to file request for refund. After numerous emails and providing supporting info to Uber customer support, the refund was denied. Uber position was a driver drove from airport to my daughter's house which I had in Uber favorites with No Rider! Really scary!! My daughter is concerned after I told her. I also provided a phone # and requested Uber to call to no avail. After denial by Uber, I did file a formal request with American Express, and provided same info and support as to Uber. After reviewing, to my relief, AE placed charge on hold and put a perm stop on any future fraudulent charges being submitted by Uber." }

[ { "label": "1", "score": 1 } ]

"2017-12-14T00:00:00"

{ "text_length": 1277 }

{ "text": "I took a ride on Sunday evening and didn't touch alcohol that night, absolutely no incident happened inside the car that night. Today I am being charged 150$ for a cleaning service!!! Drivers are scamming customers, making up stories so they can get extra cash. Uber should be ashamed of the service that they have been providing. It's very unethical and embarrassing for the company to keep people like that." }

[ { "label": "1", "score": 1 } ]

"2018-12-18T00:00:00"

{ "text_length": 409 }

{ "text": "When I had to go to work, it showed that the ride would be $8.24. So I agreed, when I finally got in the Uber after waiting for over 20 mins, I seen on my screen that I am being charged 20.41! So I am livid because I did not have 20.41 to have someone drive me 15 mins! The drive took back streets and did not follow the route. I tried calling and emailing Uber with no response. I would like a credit for the amount that was originally appeared on my acct." }

[ { "label": "1", "score": 1 } ]

"2018-11-16T00:00:00"

{ "text_length": 457 }

{ "text": "In suburban Tampa, we requested a car to Tampa International Airport. The driver, Lillie, was totally rude and incompetent. The vehicle had her own personal luggage in the back, so there was no room for ours. Her comment, in barely understandable English, was that we should have said the ride was to the airport. Duh. Apparently she did not know that Tampa International Airport is an actual airport. She slammed the door and yelled that we would have to call another Uber. If you need an Uber in Tampa, be sure you don't get Lillie." }

[ { "label": "1", "score": 1 } ]

"2017-04-26T00:00:00"

{ "text_length": 536 }

{ "text": "I was totally ripped off by an incompetent driver who wasted 25 mins of my time so I missed a paid appointment and got charged 35$ for what should have been a 20 fare. After 4 attempts they finally credited me 4$ .... Are you kidding!! They didn't even read my text complaint. Total losers... Take a real taxi." }

[ { "label": "1", "score": 1 } ]

"2015-03-18T00:00:00"

{ "text_length": 312 }

{ "text": "I ordered UberPool, with 30% discount, the ride price was $5. Uber asked me if I want to walk and pay cheaper. I didn't want to walk and price got $9. I canceled and tried again, and again, from $5 (with discount) price got $9. I was trying to contact Uber - no way. I took taxi. Now I'm trying to reach Uber to get to know what to expect and why price got up - Uber has no customer service and no way to contact Uber." }

[ { "label": "1", "score": 1 } ]

"2019-04-09T00:00:00"

{ "text_length": 418 }

{ "text": "We love Uber. We have never had to wait over three minutes for a ride. The cars are always clean, and every driver has been courteous and professional, and speaks audible English. We have yet to meet one that does not enjoy working for Uber." }

[ { "label": "5", "score": 1 } ]

"2017-03-14T00:00:00"

{ "text_length": 241 }

{ "text": "Uber is on so fast haven't had any issues with the company or any of the drivers. I'm always nervous getting a ride from someone I don't know but that is why I count on the Uber company to research the people that work for them..." }

[ { "label": "3", "score": 1 } ]

"2019-03-10T00:00:00"

{ "text_length": 230 }

{ "text": "I ordered delivery via UberEats. My order came missing many items and when I called the restaurant they were very apologetic and offered to refund my money. Since I paid via the app I had to contact Uber customer service to request a refund. Not only did Uber refuse to give me a refund, even though the restaurant agreed but they would not even bother telling me why. They simply did not respond to my follow up emails asking why I could not get my $27 back. This is the worst customer service I have ever experienced. I will never use Uber or Uber Eats again." }

[ { "label": "1", "score": 1 } ]

"2019-02-08T00:00:00"

{ "text_length": 561 }

{ "text": "I had this horrific driver named Maria Paola. I'm shocked at her 5 star reviews. When she arrived, she didn't even look at me. She probably took one glance at me, saw I was an ugly, stereotypical-looking Asian, and was disgusted. I got in, and she continued to stare straight ahead. I smiled and said a friendly \"Hi,\" and she barely said anything back. I told her where I wanted to go in a polite and friendly way, and she didn't respond. I could feel the DISDAIN and DISGUST from her through the entire ride. I respectfully asked her a question about Uber, since I hadn't ridden it many times before. She responded with curtness and condescension. I normally enjoy talking with people, but she looked so repulsed with me, from beginning to end, that I didn't dare converse with her. It was an incredibly awkward and painful ride. When we got near my destination, she rudely asked me if that was where it was. I patiently directed her to the actual destination nearby. Her condescension was very clear through her refusal to take a glance at me, and curt answers. I could feel the disdain throughout the entire ride - it was hanging in the air. When I got off, she muttered something like \"Have a good one\" in the most robotic way, like she didn't mean it at all, and still stared straight ahead. She thought I was so gross, she never took a glance in my direction - I would probably blind her. :PThat was an extremely painful experience - but typical for what I get anywhere in SF. The disgust for what people WRONGLY see as lowly, unattractive, older, immigrant Asians is extreme in SF - and anywhere else. But, in fact, I'm US-born - much more American than she is - and probably younger than her. And I'm surely much cooler than she is. :P But she couldn't tell, and didn't want to know. I was surprised to see she had 5 stars on Uber - that means she's friendly, smiley, warm, and conversant with OTHER people. Other riders even wrote that she's \"friendly and approachable.\" WOW, she was the COMPLETE OPPOSITE with me - and rude, too, with a repulsed vibe that was very obvious throughout the whole interaction. The disgust against Asians like me is more overt from non-Asian immigrants - and she must've been one, from Latin America. Uber - please fire her. ALL UBER DRIVERS need to treat ALL RIDERS with the same level of genuine warmth, friendliness, and care. Don't single out some riders for cold, rude, disgusted treatment for ANY REASON - especially if the riders are friendly, polite, well-dressed, and professional!Uber's response was uncaring and unprofessional. I don't think I'll ride Uber again. And please, BOYCOTT them." }

[ { "label": "1", "score": 1 } ]

"2019-03-23T00:00:00"

{ "text_length": 2641 }

{ "text": "I have had a positive experience with Uber and it's the company that I contact when I need fast service. When it mattered they were there and always on time and I am thankful for that." }

[ { "label": "5", "score": 1 } ]

"2017-10-10T00:00:00"

{ "text_length": 184 }

{ "text": "had to change my existing credit card with Uber for some reason. This change has been a disaster. have done atleast 3 times a scan of my card, uber has taken mandatorily some INR 70 bucks, which i have been assured will be netted in my first ride. Sadly, the verification against the same card has happened 4 times, but on requesting for a ride, Uber promptly tells me that the card is invalid. Now the same card i use everywhere online and is being accepted is making me worry whether UBER is already over capacity and not taking new customers as it cannot service and giving arbitrary reasons for NO SERVICE." }

[ { "label": "1", "score": 1 } ]

"2014-12-06T00:00:00"

{ "text_length": 614 }

{ "text": "I schedule two Ubers for a trip to the airport for a group of 6. The first Uber arrived and took half of the group. The second Uber was late. As per their policy, I was credited $10 for being late. I could see the Uber coming up the street, then turn around and cancel us. He said he had car trouble. My guess is he had just been notified he lost $10 for running late and decided not to complete the ride. There were no other rides available for more than an hour. We had to drive ourselves and pay for parking for the entire trip, plus pay for the additional Uber which we would not have needed if I knew we were driving ourselves. Uber just sent a canned response/apology. Unacceptable service!" }

[ { "label": "1", "score": 1 } ]

"2018-12-06T00:00:00"

{ "text_length": 696 }

{ "text": "Works ONLY if you are LEAVING a major metro area. Any suburban stuff, just call a cab. My driver showed up reeking of meth, ran over a median strip. Wildly insane service. Plus, try calling any time that's not convenient. \"NO DRIVER AVAILABLE\". F-this." }

[ { "label": "1", "score": 1 } ]

"2015-03-01T00:00:00"

{ "text_length": 252 }

{ "text": "I have enjoyed Uber until 03/14/2016. Now I'm done. I'm at a Marriott in DC. Driver calls and asks where I am. I'm in front. He says no you're not. He realizes he is not at the front entrance and tells me to walk around back. I said no. He said then cancel the trip. I cancelled, rebooked, the same driver took the route! I cancelled again and took a taxi. Uber charged me $5 each for the cancellations. YOU CAN NOT CONTACT ANYONE WITH UBER. It was easy to get a credit, but not a refund. YOU STEAL MY MONEY AND GIVE ME A CREDIT! Never again Uber. I will never use Uber again." }

[ { "label": "1", "score": 1 } ]

"2016-03-15T00:00:00"

{ "text_length": 576 }

{ "text": "App login issue, registration issue. Customer service has no phone number. To solve simple problems, you will see several non sense emails. No one will solve your problem. Bottom line , bad company, they do only show as a good customer service but have no solution for customer. DONT USE UBER, ITS A TROUBLE." }

[ { "label": "1", "score": 1 } ]

"2016-06-01T00:00:00"

{ "text_length": 308 }

{ "text": "It would be helpful if the drivers spoke English. It makes me wonder how they got their driver's license without knowing English. I had one driver do a good job but was upset and I had no way to talk to him and find out what he wanted me to do because he didn't speak or understand English. Does Uber care about the language skills? Does Uber double check to see if the drivers have legal licenses?" }

[ { "label": "3", "score": 1 } ]

"2019-03-06T00:00:00"

{ "text_length": 398 }

{ "text": "They do not pay enough anymore to work for. Does not even cover costs to operate and maintain a vehicle AND make a minimum wage from. Too many short rides which = NO MONEY. $2.96 each short ride. They have implemented price cuts, and they have reinforced surges (which are your only REAL hope for making enough money to pay bills) to where it is almost impossible to get a surge fare now unless you're downtown on a Saturday night, which might I add all other drivers are there, too, giving you even more competition. " }

[ { "label": "1", "score": 1 } ]

"2016-11-23T00:00:00"

{ "text_length": 518 }