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uber-reviews

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{ "text": "The second there is an alternative to Uber, I will use it and never, ever look back. What you have to go through to get the app, your personal information/payment options and the experience to work is tantamount to abuse. Their technology must be designed and maintained by 7-year-olds or someone with that level of arrested development. All of a sudden, Uber starts denying my payment methods and asking me for new ones, when there is absolutely nothing that has changed and perfect financial integrity on my end. New payment methods are NOT accepted. \"Customer service\" is a cat chasing its tail and there is no phone-based help available(!) Unequivocally the worst internet-based service in the history of the internet, or phones for that matter. Take a taxi!!!" }

[ { "label": "1", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 764 }

{ "text": "I used Uber from San Diego Airport going to an interview. I was very frustrated because Uber won't work using my Cellular Service! You have to find \"hot spot wi-fi\" connection otherwise you can't login to UBER! I almost missed my interview due to the poor UBER connection from the airport! The first driver cancelled because we couldn't text each other again due the poor connection. I had to wait for a second driver. Back in Phoenix (from San Diego), I had the same internet issue on my iphone. I gave up requesting the UBER service and took a regular cab! Hence, I agree with other reviewers, the UBER idea is great but execution is miserable!" }

[ { "label": "2", "score": 1 } ]

"2015-03-18T00:00:00"

{ "text_length": 646 }

{ "text": "I will never be using Uber again, and I registered a complaint with the Better Business Bureau. Uber charged my credit card for a cancellation when it is THEIR driver who cancelled, not me. I thought it was a good faith mistake, but what was their rectification? \"Future credits\". Appalling! They took MY MONEY, and now they want me to use their service to get MY MONEY back. My only regret is that I cannot do more than register my BBB complaint, plaster my situation on social media, and stop using their service. What they are doing is illegal. Yes, it was only $5. But, they do not have a right to take $5 out of my pocket while not delivering any service to me. Again, THEIR DRIVER CANCELLED! Is this a new business model for them? Have their drivers cancel and charge the customers money so they make money without having to spend any time delivering the service? Incredible. I have removed all valid credit cards from this account so they can't steal more money from me, as they have proven they will do so. I have deleted their app from my phone. I have emailed them to have my account deleted, and I want nothing more to do with such a shady business. I will tell everyone I possibly can about this. They are a terrible, unethical company for stealing money from their loyal customers." }

[ { "label": "1", "score": 1 } ]

"2015-12-09T00:00:00"

{ "text_length": 1295 }

{ "text": "This morning I requested an Uber to get back to work after dropping off my vehicle at the repair shop. The first driver, Orlando License Plate# ** in a Mazda CX-7 responded. When he arrived he passed up my location and parked about a quarter of a block past where I was. I called him to say he had passed me up but that I could see him so I would walk to him. He said OK and mumbled some words. As I began walking towards him he drove away. I see him loop around so I text that I'm at Southern Tire. He then sends an alert and cancels the trip. I enjoy using Uber but today's ordeal was very unpleasant. I'm awaiting Uber's response which I hear they rarely do." }

[ { "label": "1", "score": 1 } ]

"2015-12-23T00:00:00"

{ "text_length": 661 }

{ "text": "I needed a medical transportation vehicle. They were the cheapest by far and they were trained professionals. The cost was approximately 10% of what transport services was charging." }

[ { "label": "5", "score": 1 } ]

"2018-07-12T00:00:00"

{ "text_length": 181 }

{ "text": "$187.00 in gift cards not usable! I have deposited 2 gift cards after a loss of my leg and needed a way to go to the doctor's office! That was 3 weeks ago and they refuse to address the issue. The answer is \"just pay for it with your debit card, we are unable to fix it at this time.\" The plan thief of $287.00 in gift cards!" }

[ { "label": "1", "score": 1 } ]

"2017-07-23T00:00:00"

{ "text_length": 325 }

{ "text": "I got quoted for $45 and ended up paying $64. The driver purposely drove through a $#*! ton of tolls! Stay away from Uber..esp. from DFW." }

[ { "label": "1", "score": 1 } ]

"2017-03-06T00:00:00"

{ "text_length": 137 }

{ "text": "Very convenient/useful/good to have and important if you don't own your own car or can drive. The prices are suprisingly very affordable. I will definitely never call or take a taxi ever again lol. Everytime I have used Uber before, they are usually there and show up within 15 minutes of me submitting the order. You can watch the driver in live time they the map on the Uber app so you know where he is and how far" }

[ { "label": "5", "score": 1 } ]

"2019-06-10T00:00:00"

{ "text_length": 416 }

{ "text": "Uber gives men a chance to cheat on there girlfriends or wife's. I've had it happen to me and know other women it's happened to. The guy would say I'm doing uber but really he's going to meet another women. So be care other women out that you boyfriend or husband is really doing uber and not out cheating on you. I think uber is ruining lives and destroying relationships. I think uber should be a schedule hours and should be online so many hours before getting paid or something to ensure men won't cheat." }

[ { "label": "1", "score": 1 } ]

"2017-05-19T00:00:00"

{ "text_length": 508 }

{ "text": "I called Uber at O'Hare airport. The meter shows $61.00. When I arrived destination, Uber emailed me saying \"Your trip cost $128 which is highly unusual for this route. We'll review it before sending you the bill\". I emailed back telling them the actual meter price was $61. Guess what? When I got the finally bill, they put $104 as meter price and added 20% tip ($21) for the driver who doesn't even speak English. And also charged me $2 as \"booking fee\" thus to make the total bill as $128 as the driver initially reported. I was shocked that this is the company advertising not to take tips and now they added 20% tip by myself and billed me. No matter how many emails I sent to their customer support, nobody responded. Since they have my credit card and can charge freely, now I have to contest through my credit card company. It'll be fool for anybody trust this company and give them your credit card number to let them bill you in fraud!" }

[ { "label": "1", "score": 1 } ]

"2015-11-03T00:00:00"

{ "text_length": 945 }

{ "text": "Tried to use them to get to the airport in S. Francisco. First driver showed up and told us he didn't have a permit to get to the airport, so we had to get another, then the price went up from $29 to over $40 in less than 2 mins. I was charged for 'cancelling'. Odd since I am a first time user and it wasn't my fault! Thought I would give them another chance at National Airport DC. Driver could barely speak English, could not tell me how much the ride would be because he said \"Uber set the price. I don't know how much.\" WILL NEVER EVER BOTHER WITH UBER. I hope they don't last much longer. They are terrible, no way to contact anyone. I was charged TWO cancellation fees, would like a refund but good luck with that. Completely disgraceful treatment of its customers." }

[ { "label": "1", "score": 1 } ]

"2016-08-04T00:00:00"

{ "text_length": 772 }

{ "text": "Cherry picker???? Asks you where exactly you are going after he picks the order, asks if the lady is going alone, calculates if it is good money and company, then cancels the trip if it is not. You cant review him since the trip hasn't started, so he has pretty nice rate level. Happened to me, not sure how many people he has innocently questioned like that and cancelled the order." }

[ { "label": "1", "score": 1 } ]

"2019-10-06T00:00:00"

{ "text_length": 383 }

{ "text": "This is the 3rd time uber drivers have cancelled my journey and then when I reorder price has mysteriously gone up 3x._x000D_It is a joke and it ends up cheaper using a normal minicab, £28 instead of £60." }

[ { "label": "1", "score": 1 } ]

"2016-02-13T00:00:00"

{ "text_length": 206 }

{ "text": "Uber is charging very high and looting the money, I feel both Uber and OLA are like sister companies, Have collaborated behind screen to loot the money of ppl. One question is, is morning 6: 30 AM Peak time for you both? Shame." }

[ { "label": "1", "score": 1 } ]

"2016-05-09T00:00:00"

{ "text_length": 227 }

{ "text": "I've never used Lyft before, and the only cab company is highly ineffective. Uber, oddly enough, has attracted highly qualified, a very polite, drivers who drive Uber to earn extra money. I enjoy that scheduling a ride is simple through a smartphone application. Once Uber detects the local drivers, via GPS, it directs the closest driver who's available and provides an estimated time to wait, and an estimated time a arrival to your destination. Uber also allows users to estimate the cost of rides in advance. Also, Uber allows the rider to tip directly from the application and also rate the driver. I've never had an issue with any Uber driver I've used. It's more uncommon for me now, but every so often I do use Uber." }

[ { "label": "5", "score": 1 } ]

"2019-03-18T00:00:00"

{ "text_length": 724 }

{ "text": "I wonder how thoroughly the company's background check on prospective drivers really is. My concern comes from reports in the news on some drivers who have mental or otherwise criminal behavior." }

[ { "label": "3", "score": 1 } ]

"2017-09-28T00:00:00"

{ "text_length": 194 }

{ "text": "Uber drivers are not held to the same standards as cab drivers. They often cancel your ride and the company will put the charge onto your credit card. I have been trying to get 2 of those charges off of my card now for months with no resolution, having sent at least 8 emails to numerous individuals. It seems like you can never connect with the same person to solve your problem and there is absolutely no way to make contact by phone. I also tried to get an Uber out of the country and the guy just never showed. Another driver had no idea how to get to the airport that was 15 minutes away and took a route that took over an hour and I was almost late for my flight. Be wary travelers!" }

[ { "label": "1", "score": 1 } ]

"2016-06-06T00:00:00"

{ "text_length": 690 }

{ "text": "The booking fee is a phony ploy to enhance the total bill. It is a tactic used by unscrupulous cell phone providers and wifi providers. My experiences with Uber have been very positive but I really resent the cheap shot of adding a \"booking fee.\" It is completely unnecessary, and uncalled for." }

[ { "label": "5", "score": 1 } ]

"2018-08-18T00:00:00"

{ "text_length": 294 }

{ "text": "I've found their service to be top notch. The app is wonderfully efficient. The ability to track the progress of your ride is very comforting. And, the prices for the rides are very good. All the drivers I've had are very nice." }

[ { "label": "5", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 227 }

{ "text": "I love using Uber. Sometimes the price is higher than the cab service and that sucks. If they were a bit cheaper I would use Uber all the time!" }

[ { "label": "5", "score": 1 } ]

"2018-07-31T00:00:00"

{ "text_length": 143 }

{ "text": "I tried to use Uber for the first time today and what a joke. The Android App is the most amateur and unusable app I've ever seen. Seriously. Who designed it? It is completely not logical, follows few if any standards, completely non-intuitive. I seriously wonder if you need to take drugs to understand how to use it. I'm not even joking. Head meds, crack cocaine - something. The website is even worse. The absolutely least user friendly and non-functional website I have ever seen from a company larger than 5 employees. What's up with that? Then, if you get through all of that, which takes a roughly 2 hour learning curve because the app makes no sense until you start trying random things - it only accepts certain KINDS of credit cards. It wants bank cards so it can presumably drain your bank account at will, but rejects secure cards that limit the damage criminal companies like Uber can do. That's nice." }

[ { "label": "1", "score": 1 } ]

"2016-04-09T00:00:00"

{ "text_length": 914 }

{ "text": "In Dallas for a visit with our son, who is a student at SMU. Great Uber ride to dinner, but return from dinner a nightmare. Had two Uber trips cancel and bill me for no show, while we were waiting and with no contact from driver. Will clearly contest no show charge - finally got home with an Uber direct \"off the record\" as she felt sorry for the problems we'd had. Am no longer the raving fan I was - and if it happens again will give uber up for Lyft or taxis" }

[ { "label": "1", "score": 1 } ]

"2015-09-26T00:00:00"

{ "text_length": 466 }

{ "text": "Called Uber for a ride to a local movie theater. It's only 7 miles away, but took us 30+ minutes. After the 10 a.m. movie, I logged on to Uber to get a ride home and found that my ride was still in progress! The driver was still on the clock for a 3+ hour ride. He was dozens of miles north. I canceled immediately and got a bill for $54! Unbelievable. Uber has not yet resolved the issue, but I am bewildered that something like this could happen." }

[ { "label": "1", "score": 1 } ]

"2015-12-05T00:00:00"

{ "text_length": 448 }

{ "text": "I was dropped off at my home in Inver Grove Heights by a Somali Uber driver and I realized I had forgotten my phone inside the Uber as I got out of the Uber. I waved my arms and ran back into the street attempting to alert the driver, but the Uber driver laid on the horn and sped past me as I tried to get his attention. He sped off down the road as I sprinted after it, even though the driver made no attempt to slow down or even stop the vehicle. I sprinted to the corner where he took a hard right and by that time he was gone. I will NEVER take Uber again." }

[ { "label": "1", "score": 1 } ]

"2016-01-31T00:00:00"

{ "text_length": 561 }

{ "text": "I have had great experiences with Uber in all cities I've visited. Sometimes the drivers can be a bit sketchy but you get that with taxi's too. Good for cities like san francisco when stuck in a place or new york and can't get a taxi ride." }

[ { "label": "5", "score": 1 } ]

"2014-10-11T00:00:00"

{ "text_length": 239 }

{ "text": "Uber started become like taxi cap services. I'm an ex uber driver and passenger . I left Uber due to unprofessional how the uber company operates. Now. I join lyft as a driver_x000D_and passenger. I'm happy with lyft even though lyft takes little more time_x000D_to get customers and sometime rides_x000D_but I'm happy with lyft. As a driver side, I_x000D_have promotion code up to 50$ rides https://www.lyft.com/invited/KEVIN158612 We will do our best and show_x000D_you all how great we are. We are professional, safe and secure. This special offer is limited use my code to get 50$ free rides for first time customer code: KEVIN158612 _x000D_ I am open doors to all my customers, offer water and best music lay customers reference. I dress in a suit to drive my customers. I received all 5 stars. please support. Me for the Christmas gift by signing up using my code KEVIN158612 thank you." }

[ { "label": "3", "score": 1 } ]

"2015-11-22T00:00:00"

{ "text_length": 897 }

{ "text": "Uber you really got a good job , but i have an issue that the price in higher. If possible then provide my some offers and discounts." }

[ { "label": "5", "score": 1 } ]

"2018-08-18T00:00:00"

{ "text_length": 133 }

{ "text": "It pays lowest wages $14/hr plus you will be using your own car._x000D_Their customer service is sh**.what do you expect from customer service people when company ceo is sh**.reffering to ceo video went viral on youtube." }

[ { "label": "1", "score": 1 } ]

"2017-08-09T00:00:00"

{ "text_length": 220 }

{ "text": "Driver tonight was so erratic on road. (Plate no. NY T655232C) that I thought he was drunk. Speeding up to 80, then slowing to 50 mph, swerving in and out of lanes, on an abandoned highway, it was a haunted roller-coaster ride, as the glow of his cell phone on his face the whole time made him look like a ghoul." }

[ { "label": "1", "score": 1 } ]

"2015-01-10T00:00:00"

{ "text_length": 313 }

{ "text": "Venmo sent me an email with a code for $10 off an Uber ride as a celebration for being able to use them as a payment method. I applied the code to my account, took a ride, the code didn't apply. I asked Uber support why and they said I had to make sure payment was on Venmo. Alright. I took another ride and made sure Venmo was my payment, still nothing. Contacted Uber support over 7 times and got answers ranging from, \"we don't know what ride you're talkkng about\", to \"select your payment method to apply credit\" to \"This code expired\", \"We're unable to refund or credit this ride\". Basically, they refuse the email fine print from Venmo and don't care that there was a promo code that was supposed to work on their platform. Very poor service." }

[ { "label": "1", "score": 1 } ]

"2018-10-02T00:00:00"

{ "text_length": 748 }

{ "text": "Took an Uber pool. The driver barely spoke English, but me stuck in traffic, told me it would be another 40 minutes to get to my destination, told me (in his limited English) that I could get out immediately and was charged $45 instead of $10. Got nowhere with customer support. Will pursue all my options to make sure nobody else has this experience." }

[ { "label": "1", "score": 1 } ]

"2019-03-27T00:00:00"

{ "text_length": 351 }

{ "text": "I had booked a uber cab and than i had received a call from driver. After comfomation i wait one houor for cab but there is not even a sigal response.When i call back Nobody was picking my call. I will never take uber cab in my life." }

[ { "label": "1", "score": 1 } ]

"2015-10-04T00:00:00"

{ "text_length": 233 }

{ "text": "Uber uses every trick they can to get you out of every penny. It's sicking. The customer service suck, or lack thereof. The company doesn't even have a number for the riders to call. I was charged for two different rides that I never took, this was three days ago and I still have not heard from Uber. This company needs to be checked. Our country has checks and balances just for scam companies just like this!" }

[ { "label": "1", "score": 1 } ]

"2018-12-11T00:00:00"

{ "text_length": 411 }

{ "text": "tried to sign up, this is what happened, not sure why they have banned me :-) the post is quite funny and you can find it here https://goo.gl/gNALhT" }

[ { "label": "1", "score": 1 } ]

"2018-07-14T00:00:00"

{ "text_length": 148 }

{ "text": "I had a promo on my account for at least a few months now. $5 off ALL rides in Toronto. It applied to Pool and Uber X. It would automatically renew. No issues. All of a sudden almost 2 weeks ago I noticed it was only on the Uber X. So I sent a message. They told me it was only applicable to X. This isn't a new promo code. It's the same. That was always applicable to Pool. You can't just change rules. You need to change the actual promo. I know 2 people who still have it applicable to Pool. After going back and forth for almost a week, now my messages go unanswered. Not even the generic message they send. Straight ignored. And I know they're waiting for the promo to expire which is either today or tomorrow. It's absolutely disgusting to have that kind of service. I've been a rider for 3 years. Took Uber EVERY day. It's a $5 promo. Which other riders still have. Sickened at the way this has been dealt with." }

[ { "label": "1", "score": 1 } ]

"2018-11-04T00:00:00"

{ "text_length": 918 }

{ "text": "I booked an Uber XL from our hotel to the San Francisco International Airport with a 9 a.m. pickup. The quoted fare was $44-$57. Our hotel offered to take us for $17 per person, but we opted to take Uber for the personal service and efficiency. We had an excellent driver and vehicle but when we arrived at the airport I discovered that Uber charged me $99.26! The worst part about Uber is that they make it so easy to book a trip but then they make it so difficult to contact them regarding any issues." }

[ { "label": "1", "score": 1 } ]

"2017-09-26T00:00:00"

{ "text_length": 503 }

{ "text": "These people don't even check to see who's credit card people are using. I was shocked to find additional charges on my card that I hadn't made. You can't get in touch with anyone other than through e-mail and they take forever to respond. They only communicate via e-mail because they don't want someone yelling at them over the phone for their fraudulent activities. I will never ever ever use their services and I don't think any one else should either. UBER get a phone so people can communicate with you." }

[ { "label": "1", "score": 1 } ]

"2014-07-06T00:00:00"

{ "text_length": 509 }

{ "text": "I have only had one ride experience I wish not to repeat - I love the ease of getting a ride and the efficiency of the drivers. The costs are always reasonable as well. I will definitely use Uber in my future." }

[ { "label": "5", "score": 1 } ]

"2018-07-20T00:00:00"

{ "text_length": 209 }

{ "text": "Uber is about the worse company for customer service. You can only deal with emails back and forth until you give up. This practice should be illegal. They should be required to have an active customer service line where people can call to have their problems resolved. For one their surcharge pricing is nothing short of price gouging. My daughter has had to pay $31 for an $8 fare. Also on a different trip when my other daughter left her bag in a car, the driver never got back to us and Uber just kept emailing contact the driver. It was ridiculous." }

[ { "label": "1", "score": 1 } ]

"2016-10-18T00:00:00"

{ "text_length": 553 }

{ "text": "I will never understand why the drivers of the self driving UBER CAR in Tempe Arizona. Are not drugged tested, I know a few that would test positive. How could UBER put the risk of peoples, lives at risk. Also open their self up for a huge lawsuit." }

[ { "label": "1", "score": 1 } ]

"2017-08-18T00:00:00"

{ "text_length": 248 }

{ "text": "Normal Taxi fare from my home to airport is $25. I was struggling with Windows app on my new Windows phone, and it was my first use of the app on my new phone._x000D_I was not quoted the fare price before agreeing to pay the surcharge, which I did under duress, as I was running late due to faulty phone app... it would not even accept my home address as pickup location, kept changing it. I did not have time to request a taxi, so I agreed to pay under duress. I request a partial refund from customer service and they said no. Many reviews of their Windows app are negative. I also give a negative review of their customer service." }

[ { "label": "1", "score": 1 } ]

"2016-03-19T00:00:00"

{ "text_length": 638 }

{ "text": "Just started using Uber during a trip to Seattle this Summer. During that trip, had a chance to use Uber about a dozen different times. Then a half dozen trips in Portland, Oregon. Just got back from a trip to New York, where I used Uber extensively, as well as a few rides on a \"Yellow\" cab. In every case, Uber was extremely convenient. The vehicles were always on the new side, clean and comfortable. The drivers were prompt, helpful (provided us with walking directions, information on places to check out, and warnings about areas that were \"sketchy,\" etc). Because your ride is paid for automatically via the app, there is never any fumbling with cash, credit card reader systems, etc. Just get to your destination and go._x000D_The iPhone app is a breeze to set up and use. It allows you to chose the type and size of vehicle you need, lets you know how long you will have to wait for your ride, and gives real-time location updates on the Uber you have requested. It also gives you the name and customer ratings of your driver before you book the ride, notifies you as soon as your Uber arrives to pick you up, and allows you to contact your driver via cell if there are any issues. You are always asked to rate your last driver before you can book a new ride, which assures that Uber has extensive customer feedback, but can slow things down a bit if you are trying to book your next ride in a hurry._x000D_Our experience using \"Yellow\" cabs in many cities has not been great. By and large, have always experienced long wait times when booking a cab by phone. The standard seems to be \"your cab will be there in 15 to 45 minutes.\" Usually, this works out to be 30 minutes plus. Have also had issues with cabbies not wanting to do business with me when my ride is only a couple of miles or less. In one case, had a cabbie whose car wouldn't start until AFTER we had gotten out of his car and jumped into another cab. The cabs always seem to be \"vintage\" - at least five years old - poorly maintained and on the gritty side. Our last experience with a cab ride was from La Guardia to New York's financial district. It was like the Long Beach Grand Prix meets destruction derby. Lots of jackrabbit starts, swerving in and out of traffic at high speed, slamming on brakes - all in a car that hadn't seen new shock absorbers in about a decade. My wife and I were both motion sick, but were too freaked out by our fast and furious driver to try fixing our eyes on the horizon._x000D_All-in-all, I am sold on Uber. Highly recommend it, and personally will never use a \"cab\" again unless I am forced to." }

[ { "label": "5", "score": 1 } ]

"2015-09-27T00:00:00"

{ "text_length": 2628 }

{ "text": "Opened the app with my iphone and was told I needed to go to my email. That never happened before. I don't have access to my primary email with my cell because I DON'T NEED TO. they have everything they need from me already amex platinum/email/picture/ all that stupid $#*! ALREADY. I get home and contact them and they have no answer for anything. Told me I should go to the community and talk about it. I'm 56 years old/own my own business/made over $400K last year. I don't go to blogs to talk about $#*! get real lol." }

[ { "label": "1", "score": 1 } ]

"2016-04-25T00:00:00"

{ "text_length": 521 }

{ "text": "When I applied with Uber for a drivers position everything went smooth. It only took 3 days to get approved. Then that same day everything turned into a nightmare. I unloaded the driver app. and was reading the legal documents which is required when all of a sudden it sent me to driving app. and I hadn't even finish or accepted what I had read. I could not find a place to get help. Then I get an email saying that my insurance expires on December the 26th. When I finally get someone online I tell them I sent them 2 Insurance cards. One that is the present card and one that is the renewal card and it is for 2 cars. The rest of the story is too long but I finally told them to call Geico. I can't believe that I was accepted in 3 days and I lasted 1 hour. I could have made them money. Oh well." }

[ { "label": "1", "score": 1 } ]

"2017-12-19T00:00:00"

{ "text_length": 799 }

{ "text": "We have used this service frequently in several cities. So far it has largely been very positive. Most cars, prompt, clean, safe and the drivers courteous. No major complaints. The timing is sometimes off...they come too quickly and are impatient or are slightly late. For the most part, it is good to excellent. Keep the prices down to have an edge over other taxi services." }

[ { "label": "4", "score": 1 } ]

"2018-07-13T00:00:00"

{ "text_length": 375 }

{ "text": "I was with family coming back home after shopping. We called uber the first time ever. The driver probably was drunk. He took totally a wrong route and when we said it's wrong he said he has to follow the directions which were shown on his uber device. He just kept driving and suddenly we found our selves on highway. I got worried and ask him to call some one he said he can't do that. He was driving so rough and just kept going on the highway. We asked him to just stop and let us go but he said he can't coz he won't get paid then. At last we have to tell him that if he doesn't stop we will call 911. He just suddenly applied the breaks and we escaped the accident by mere inches. Finally he let us got off whrn we said we will pay him in cash and we realized we were in some different city. We took a taxi and came home. Uber charged us the extra fare and the trip cost us 130 $ what would have been just 12-15$. The worst and scariest experience of my life. So please just be careful as anyone can register with uber so you never know who you gonna trust." }

[ { "label": "1", "score": 1 } ]

"2016-04-04T00:00:00"

{ "text_length": 1063 }

{ "text": "When I arrived at Spokane, WA. I was highly recommended to utilize uber. When I scheduled my appointment via their app, the price was quoted anywhere from $11-$15. When you use their app you don't know what you are being charged until 5 mins after you leave the car when I got the shock of my life $53.46 to travel 15 mins. Way, way more than a cab. I was told I was charged $41 surcharge and that I was supposed to have been informed of this. So upset with uber, that I have vowed to never use them ever again and will tell all my friends, co-workers etc. of my upsetting experience! To add, I had to tell the driver to cut off the meter and get my own bags out of the trunk! Absolutely unacceptable!" }

[ { "label": "1", "score": 1 } ]

"2016-09-27T00:00:00"

{ "text_length": 701 }

{ "text": "We called an Uber cab and the driver told us it would be two minutes. The driver cancelled the ride and we got charged a 5 dollar fee and we got left with no ride. Real nice scam you guys got going. Never again will I use this service." }

[ { "label": "1", "score": 1 } ]

"2016-11-25T00:00:00"

{ "text_length": 235 }

{ "text": "Used twice, over charged twice. I have used Uber twice. Both times going incoming, I was overcharged from what they stated the charge would be. And trying to get it straightened out, so called customer service kept sending me a form letters that had nothing to do with my complaint. In my opinion Uber is a scam. Yes you can get where you're going but they charge you at least 20% more then they state their charging. One time, they charge me three times what they stated they would be charging. It took in excess of 75 emails from me to get that straightened out. Don't waste your money, don't waste your time. Uber stinks" }

[ { "label": "1", "score": 1 } ]

"2017-06-10T00:00:00"

{ "text_length": 628 }

{ "text": "I am an uber driver and all I can its sh*t for the money and you get sh*ty customers _x000D_Rating is a load of bull**cks. Why would I want to rate my rider what difference is it gone make to me or them _x000D_Why rate driver just why ... Who gives Damn ? I mean you go from a to b don't matter who takes you _x000D_Overall I would not recommend any1 to work for uber as it is low pay drivers have no advantage _x000D_Rider can claim everything" }

[ { "label": "1", "score": 1 } ]

"2016-12-13T00:00:00"

{ "text_length": 444 }

{ "text": "Uber sucks. They suspended me, someone who has spent over 1000s in their company because I did not like their rude customer service. They also automatically send you to a higher uber car, if UberX is not available." }

[ { "label": "1", "score": 1 } ]

"2015-07-23T00:00:00"

{ "text_length": 214 }

{ "text": "I have been driving for uber for a month now. Nothing but incredibly awesome experiences. Both with the uber staff and the riders. Yes there are surges at times when their are more people needing us then drivers available. I find the social aspect very rewarding Im satisfied just be smart about it and its a win win situation. Remember don't get crazy with your income from it. Take into consideration you have to pay taxes and car maintainence. I absolutely love it..._x000D_Leighton" }

[ { "label": "5", "score": 1 } ]

"2015-05-14T00:00:00"

{ "text_length": 485 }

{ "text": "Without a doubt the worst experience of my life with Internet based services. Drivers in NYC either can't follow directions or have difficulty conversing in English. I couldn't find a way to communicate my frustrations with Uber. The phone number posted goes to a fax machine or another digital line. I am a SF Bay Area resident and was shocked at my experience. Moving on to give Lyft a try." }

[ { "label": "1", "score": 1 } ]

"2016-12-08T00:00:00"

{ "text_length": 393 }

{ "text": "I have used it several times-maybe 6-7 and I found it to be easy and painless. I like the idea that I know what I am paying before they arrive, thus its my choice to use or not. No messin around with driving all over the place. I have seen coupons and promo codes too that take off 10-20% quite frequently. anyway, there ya go!" }

[ { "label": "5", "score": 1 } ]

"2014-01-11T00:00:00"

{ "text_length": 327 }

{ "text": "Will absolutely never ever use Uber in any area in or around Atlanta. Had a horrible experience with price gouging and for some strange reason 0 out of 15 drivers couldn't take a CC. Hmmm......that's BS! Was stuck in the middle of nowhere in the middle of the night for Tomorrowworld and all the Uber drivers were trying to get about 200-300 for 2 people. Thought taxi cabs were $#*!s but way to go uber.....you def surpassed that!" }

[ { "label": "2", "score": 1 } ]

"2015-09-29T00:00:00"

{ "text_length": 431 }

{ "text": "I decided to try Uber Express Pool after work because of its advertised lower fares. I scheduled for an Uber Express Pool on Monday at 4:56 pm - 5:01 pm with a fare for $3.75, which is pretty decent. I had no issues. Because it went so well, I decided to schedule an Uber Express Pool again after work on Tuesday for the same time, 4:56 pm - 5:01 pm. Surprisingly, it was the same price, $3.75. When I finally got dropped off home, I received an email receipt saying I was charged $20.61 for surge pricing, booking fee, the distance and time it took to drop me off. " }

[ { "label": "1", "score": 1 } ]

"2017-05-10T00:00:00"

{ "text_length": 566 }

{ "text": "A ride with exact same origination and destination with the similar traffic condition and driver availability situation usually taking around $38 now is being charged around $62, and the driver does not get any of the extra charged amount. UBER is naming whatever price they want without supporting facts, and the customer service is extremely horrible, one of them even marked the issue resolved without any content in reply. Please be caution, don't take the ride if the up front showing price on your UBER app is a rip off." }

[ { "label": "1", "score": 1 } ]

"2017-08-03T00:00:00"

{ "text_length": 526 }

{ "text": "I use UBER when I go to Pittsburgh when my daughter wants me to go shopping, and doesn't want me to walk. She lives in Stanton Heights and the store is Shop-N-Save on Butler St in Lawrenceville and I feel very safe taking an UBER." }

[ { "label": "5", "score": 1 } ]

"2017-09-22T00:00:00"

{ "text_length": 230 }

{ "text": "Convenient, but not happy with 'peak' rates; hate drivers who rely so much on GPS; once had a driver go wrong way down one way street in NYC; hate the pressure to give 5 star ratings for experiences that are good but not great." }

[ { "label": "4", "score": 1 } ]

"2019-03-20T00:00:00"

{ "text_length": 227 }

{ "text": "I would never use UBER again. Driver was unprofessional he took wrong direction tried to drive me to other state. UBER charged me for that services I never used, I tried to contact them but no one returned my money back for that services I never used but they charged until i contacted to my credit card. I really disappointed and i would never use UBER again. I would suggest people to think twice if they need such a service." }

[ { "label": "1", "score": 1 } ]

"2018-04-30T00:00:00"

{ "text_length": 429 }

{ "text": "I was charged an extra 17 dollars separate toll to go from Staten Island to Brooklyn. There IS no toll in that direction. Uber is not refunding the charge and just sent me out a pre written BS response that had nothing to do with my issue. This company is dishonest. I'm using Lyft now." }

[ { "label": "1", "score": 1 } ]

"2018-04-24T00:00:00"

{ "text_length": 286 }

{ "text": "I was picked up for a ride to the Atlanta airport on 4/27/17 in what was supposed to be an UberX. Uber's stated standards for an UberX are a 4-seater car. But I had to ride in the FRONT SEAT of a teeny-tiny, red 2-seater. I had to hold my luggage on my lap because it was so small. And worst of all, it was driven by somehow who didnt know how to operate the GPS. He said, \"Sorry I dont know how to use the updated system.\" For more than half the ride, the GPS kept trying to redirect us back to my house (the starting point). I was having to try to figure out how to operate the system for him. Which is not what I paid for! It was incredibly stressful." }

[ { "label": "1", "score": 1 } ]

"2017-05-02T00:00:00"

{ "text_length": 654 }

{ "text": "I drive four fares for Uber. People please; don't go into this business. I've read some poor people actually buy newer cars in order to drive on Uber?! You have got to do your math. Decisions like that have to be done educatedly. I live in Jacksonville, FL where the average rate is .75 cents per mile. Uber ONLY pays a driver while the rider is having the ride to their destination. The IRS values every mile you ride in your car at about 55 cents. That is the cost for gas and wear and tear on your vehicle. Then comes the driving you do to the point where your rider is; and after you drop your rider off to the next rider. Uber does not reimburse a cent for that. So your actual revenue is less than 20 cents per mile. That could be about 2.00 dollars per hour. It's way less than minimum federal wage." }

[ { "label": "1", "score": 1 } ]

"2016-06-11T00:00:00"

{ "text_length": 806 }

{ "text": "Found myself in California, emergency trip, without transportation. Stranger in town. Called taxi for 16 mile trip to the hospital. Cost $58.00 and no way to afford that for long after paying for food and lodging. Called Uber after that. Less than half the cost and drivers always prompt, courteous, and helpful in recommending food, shopping and other necessities when asked. Got a mini sightseeing tour with every ride as they explained the surrounding area. Loved it. Thank you Uber." }

[ { "label": "5", "score": 1 } ]

"2017-10-08T00:00:00"

{ "text_length": 486 }

{ "text": "I had bought an Uber card so I will have a way to work for pretty high amount! I was allowed to use the card at first but then I cannot use it anymore. I try to go through customer service but it's no good. They run you around in circles and they took money out of my account after I bought the credits. They tell you to do this and do that and once you do it is still do not work! The Uber card is a scam! I really didn't want to put a star because it is 0 stars for me." }

[ { "label": "1", "score": 1 } ]

"2017-08-05T00:00:00"

{ "text_length": 471 }

{ "text": "Tried multiple times to download Uber app all day yesterday and I'd enter the info it would ask and would either glitch or freeze. Finally after a few hours I actually got to the final step and went to click the arrow to set up my ride and I got yet another service error and was told to try again later. Emailed Uber and they essentially blamed my WiFi and service provider however when I was having the initial issues I had contacted both of them. Uber wanted screenshots, which I didn't have, but was able to re-Install the app and try again and got the same “error” message. Sent off to Uber. They weren't much help. " }

[ { "label": "1", "score": 1 } ]

"2019-02-01T00:00:00"

{ "text_length": 625 }

{ "text": "The service was really quick and professional! I liked it and I will definitely recommend it to my friends!" }

[ { "label": "5", "score": 1 } ]

"2017-02-03T00:00:00"

{ "text_length": 107 }

{ "text": "Be alert for selecting UberPool for a reduced fare but being charged UberX or Economy at double the fare. When attempting to resolve, the company will state things such as 'we've adjusted a fare in the past for you' coupled with 'your fare is correct,' finally with a conclusion of 'your driver selected the trip in good faith.' I have been an Uber passenger on many occasions and never had a fare adjusted. My fare was absolutely incorrect and my driver selecting my trip is great, however, I wish to not pay a much higher fare for a type of ride I did not select. Uber leaves their customers with no additional help or recourse but to dispute charges with their credit card company." }

[ { "label": "1", "score": 1 } ]

"2017-04-18T00:00:00"

{ "text_length": 684 }

{ "text": "I scheduled a ride three weeks in advance so that I could get home due to being at college and not having a car. It told me that my ride was scheduled and that it would be here within my fifteen minute window. A car never showed up!!! This service sucks. I will never use Uber again." }

[ { "label": "1", "score": 1 } ]

"2016-10-27T00:00:00"

{ "text_length": 283 }

{ "text": "Uber is the worst service provider ever. I booked a cab from Yeshwantput to Marathalli which cost 320-350 RS. The driver stopped the cab after few min in a highway and said he cannot go any further as the mode of payment was online and he doesn't have the money to put petrol. The trip cost me 80 RS and after then when I booked another cab I had to pay 550 so in total I had to pay more than 600 rs. I want to know who will pay the extra charge that I had to bear." }

[ { "label": "1", "score": 1 } ]

"2019-01-08T00:00:00"

{ "text_length": 465 }

{ "text": "Uber is a horrible company to work for.uber treats there drivers like pure trash.the customers are always right nomatter what the uber driver says .uber is nothing but a pack of greedy wolves who care about nothing or no one but themselves .uber has proven there fakeness .uber is a 0 0 in my opinions" }

[ { "label": "1", "score": 1 } ]

"2019-10-04T00:00:00"

{ "text_length": 305 }

{ "text": "An Uber cancelled on me on Jan 5th. Went to order a ride on Feb 13th to find out from my bank I owed them money. I will not stop till I get my $12.90 back. Then they tell me after 30 days Uber can't do anything. I'm so MAD!" }

[ { "label": "1", "score": 1 } ]

"2019-02-13T00:00:00"

{ "text_length": 223 }

{ "text": "After my husband and I spent 50$ on a trip in July and got a receipt for said trip I pretty much forgot about it until a few days ago (October 27th) when PayPal notified us about 50$ coming out of our account from Uber - we panicked, thought there was some kind of theft going on and an hour later got an email from Uber explaining that, somehow even though we have a receipt we didn't pay them and 4 months later, without warning they were taking 50$ from us. I remember this money leaving my account because it was a high cost ride, but seriously at best I'm misremembering and only thinking of the official receipt I got from Uber in which case they should write off their mistake or at worst they are double charging me." }

[ { "label": "1", "score": 1 } ]

"2018-10-29T00:00:00"

{ "text_length": 724 }

{ "text": "I used the Uber ride and secured Uber pool for the price of $18 and change. When I receive the receipt for the ride it was for $22 and change. I contacted Uber about the error and they insisted the price on the receipt was correct. This was clearly a case of price switching that Uber does not want to take responsibility for. Not to mention that the driver got lost several times using Uber's map system and I had to use the google app on my phone to get the driver pointed in the correct direction. Uber customer service was absolutely no help in this incident at all." }

[ { "label": "1", "score": 1 } ]

"2017-07-29T00:00:00"

{ "text_length": 570 }

{ "text": "I was very happy with Uber until my last experience when I had a ride with Uber to Kashmiri gate. When I booked the ride I was shown 188/- for my ride. As soon as driver arrived he said it is 285/- fare showing on his app. I thought it will be updated. At the end of the ride driver asked me to pay the amount showing on his app. I showed him it is 188 on my end. He said, “You can escalate it later with Uber. Right now you will have to pay 285/”. I paid it, also the receipt I got from Uber is still showing 188. " }

[ { "label": "1", "score": 1 } ]

"2018-07-31T00:00:00"

{ "text_length": 519 }

{ "text": "Uber support just sends “canned” responses for questions; there is no escalation path, they don't seem to read the issue and they have multiple agents responding to the same ticket so you repeat the issue endlessly because they have nobody taking accountability for the ticket from beginning to end. They just close tickets and mark resolved so the agent can increase their ticket count. Worst support department ever - they should implement a rate the support agent so they will get metrics on how bad their support is." }

[ { "label": "1", "score": 1 } ]

"2017-10-18T00:00:00"

{ "text_length": 524 }

{ "text": "I was using it every day and it was costing between 18 and $21 each way and then you get for people in bidding and they actually ripped me off hundreds and hundreds. I want to say thousands of dollars running my card and fighting over who was going to pick me up and yet I have not had any of my money returned are refunded. Getting through to a human being is like finding a needle in the haystack. They did not contact me back after writing a letter as well as contacting them by email and I don't appreciate all the rides that I did with them. I didn't receive one ride. All the people that I gave my share a code to 100s of friends and family not once did I get the $10 or $10 free ride or all the other things that they say it is. " }

[ { "label": "1", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 736 }

{ "text": "I live in melbourne australia. i had a early morning hospital appointment today. only my seccond time using the service and i will never use again. it cost me double it would have had i waited for a cab. incidently the app told me i would be altered to a drop in surge if any in 30 mins!! in that time i could have and should have called a normal taxi.clear scam there considering this service is supposed to be on demand and i did not have the time to wait aroung for 30 mins for ubers claculations. but i wwas not prepared for it to be so outragously overpriced._x000D_i believe the app scams by telling you to wait till the surge drops or pay a series of charges. I'm on my way to the hospital waiting in the cold i dont have time to break down the charge list nor did i expect that in such a short distance i would be charged double._x000D_ what should have been a 25 dollar fare to over 50!!! _x000D_we caught a cab on the way back it was quick , hassale free and fare appropiate. UBER you just lost a customer and i will be letting others know about my experience." }

[ { "label": "1", "score": 1 } ]

"2016-06-06T00:00:00"

{ "text_length": 1073 }

{ "text": "I would file a class action suit against Uber. I do not use this service and get billed! My card was taken and used. This company is not checking identification to match cards used for service purchases. This company and/or drivers are allowing minors to ride without permission and are using unauthorized debit & credit cards. There is no direct contact number to resolve these issues unless you create an Uber account. Has this happened to anyone else?" }

[ { "label": "1", "score": 1 } ]

"2017-10-29T00:00:00"

{ "text_length": 454 }

{ "text": "Unfortunately I don't have a car at the moment and I started using uber and it was great but I noticed now that everyone is doing uber it has gone downhil. Example when your driver arrives and doesn't see you, they don't try to drive again to see if they find the passenger, they cancel and get $10 or $5 not fair at all. Okay so this Friday I went to an event in downtown and I decided to take uber home because I was tired thinking this would be a good idea. First driver passes by me I am waving and he cancels I get charged $10. I should of just taken the bus but I order a second one, he sees me right away and he drives. Well I wasn't drunk just super buzzed.. I notice this guy is taking a diffrent route like way off and he got off far from where my address was and was driving so slow but I don't say anything. Until the next day when I see my receipt not only did my heart stopped seeing how much I got charged 194 dollars plus the ten from the other driver, I was soo angry and the time on the receipt said 2:00 to 5:00 am so this guy didn't turn off his uber, he probably thought she's drunk she won't notice..well I was trying to fight for this because what this guy is a scam like I get it we all need money but too step this low to get money is not correct. Soo after a few messages with uber there only going to give me $100 back but I am still going getting charged $86 like wtf that's still too much and after being super angry and what that driver did I don't want too pay anything..I don't think I'll be using uber anymore shady money hungry people." }

[ { "label": "2", "score": 1 } ]

"2016-01-17T00:00:00"

{ "text_length": 1571 }

{ "text": "I booked a taxi through UBER, he arrived within about 10 minutes. He drove past me and the on the app I seen him driving in circles. I tried calling him. Then he called me and said he could no longer do my journey and that I must press cancel on the app and order another one. Bare in mind this is on New Years Eve, a 23 year old girl alone, with no coat, visiting her sick mother in hospital. I cancelled it on the app as he advised as I could not be bothered arguing, and it charged me £4 for cancellation even though I did not want to cancel it, he said I had to! As they are ignoring my emails, my bank are recovering the funds. I would rather give the £4 to charity rather than these con-men!" }

[ { "label": "1", "score": 1 } ]

"2016-01-07T00:00:00"

{ "text_length": 697 }

{ "text": "I waited through several drivers. I was in an unfamiliar neighborhood, but did describe my location adequately. When a driver finally showed up, he was hearing impaired; there was some difficulty making myself understood, but did make it to the airport in time, esp. as the flight was delayed. He drove quite fast, taking shortcuts. Made me a little concerned about safety." }

[ { "label": "4", "score": 1 } ]

"2017-09-21T00:00:00"

{ "text_length": 373 }

{ "text": "DO not drive for uber eats as this company has no value for any of it so called Partners. YOu will end up paying uber to drive for them and no profits. in addition you will be stress out because they also want to rate you for a rating system that you have no control over. I started driving for uber because i was recently laid off and needed some income. Like many before me i, fell prey to their deceiving craiglist advertising that tell you that you could make up to 30 dollars and hour and that it was a fun no boss way to make money. DIN\"T even come close to making minimum wage and in addition at the end of the year when i file taxes was told that i owed 1500. dollars. for taxes. SO after taxes, oil change, Gasoline, tires, and i ended up with nothing. I also tried their UBer eats was far more worse. I was waiting for over two hours to get a precious beep and after getting beep went up four set of stairs and customers don't even give you any tip. delivery fee was only 2.30 cents so after two hours. THis is what i made. In addition i did twenty hours for uber eats and made after gasoline 100. dollars far less than the minimum wage. DO NOT GET Deceived by their false adds to be your own boss and make as much. They control everything, from rating, to how many beeps, you get to tipping option which they still haven't added to their app. DO YOUSELVES a favor stay away from UBER EATS." }

[ { "label": "1", "score": 1 } ]

"2017-05-28T00:00:00"

{ "text_length": 1402 }

{ "text": "My driver falsified my delivery, the customer service representative reiterated obvious information with no plan of action, and the manager tried to reassure me with a 100% refund that's mandatory. By the end of the call, the restaurant I ordered from closed and UberEATS management replied, “Well, there's other places you can order from in the area”. Absolutely incompetent company with poor standards and a lack of accountability for their actions." }

[ { "label": "1", "score": 1 } ]

"2019-02-26T00:00:00"

{ "text_length": 455 }

{ "text": "Most of customers are complaining about drivers being unprofessional because they passed nearby customer when the driver just received the request. The real thing is that Drivers are not responsible for SOFTWARE ISSUES!!! Uber is responsible for that. Uber need to adjust the software for server to pick up riders 3-4 minutes before arriving near customer, but because the programmers are following the UBER RULE to be aggressive taking very fast the customers, they cant solve real problems to pick up customers in a right order so no one cant mistake anything!! Like in a dual carriageway, server dont think that you need to turn around. " }

[ { "label": "3", "score": 1 } ]

"2016-07-12T00:00:00"

{ "text_length": 640 }

{ "text": "Requested a pickup in Seattle at 4:25PM on March 23rd and the request was accepted with a 7 minute ETA. I placed the pin exactly where I was standing in a very visible spot on a sidewalk that was easy to access. Watched the driver drive all around me on the Uber app but never coming closer than 3 or 4 blocks. After 30 minutes of this a message popped apologizing for the inconvenience, but the DRIVER cancelled, which now made me late for my dinner reservation. Adding insult to injury, I also saw that they charged me a $5 cancellation fee. I immediately disputed this and after many exchanges where I explained what happened and also pointed out that the driver far exceeded 5 minutes past the 7 minute ETA which entitled ME to cancel per THEIR OWN POLICY, the most they would do is \"promise\" a $5 credit on a future ride." }

[ { "label": "1", "score": 1 } ]

"2017-03-24T00:00:00"

{ "text_length": 826 }

{ "text": "I have a pay as you go phone, it was next to impossible to get their app to work on it. I am still finding it difficult to change the bank I want the money to come out of. There is no ph # to call for customer service." }

[ { "label": "1", "score": 1 } ]

"2017-10-12T00:00:00"

{ "text_length": 218 }

{ "text": "I would never recommend it to anyone. I had a very bad experience with Uber leasing and I will not suggest anyone to go for it. I thought it's a very good idea to lease it from them. I applied, I got approved, and once again I gave a thought for couple of days to take it or not. Meanwhile I was getting email and text messages from Uber, \"You have a week left. After that you don't get it you need to reapply.\" After my days expired I went and asked, and they said, \"We can give it for you,\" and they were so nice while giving the car. They took 250 nonrefundable deposit from me and after 2 days gave me the car." }

[ { "label": "1", "score": 1 } ]

"2016-09-15T00:00:00"

{ "text_length": 614 }

{ "text": "I have used Uber many times, and each time I have been exceedingly pleased. The drivers were prompt, courteous, and professional. I highly recommend Uber." }

[ { "label": "5", "score": 1 } ]

"2017-09-01T00:00:00"

{ "text_length": 154 }

{ "text": "beware the gift card policy it sucks. even though I have a credit of $100 via gift card I still have to use my personal debit information to request a car. no good faith in their consumer" }

[ { "label": "1", "score": 1 } ]

"2015-01-05T00:00:00"

{ "text_length": 189 }

{ "text": "I was in NYC last night Wed 3/29/2017 with a friend. I came in by helicopter and was departing later the same way. I never requested a ride. Nothing on my phone showing I did. But there was 2 missed calls and a voicemail. 1st at 7:37 pm, then 7:39 pm. I called him back and he said he would need to charge me a cancel fee for not showing up. This has to be a scam, as there is no evidence on my phone that I ever requested a ride. I did contact Uber and they said it was a legitimate charge??" }

[ { "label": "1", "score": 1 } ]

"2017-03-30T00:00:00"

{ "text_length": 492 }

{ "text": "Uber is a very disrespectful company they let Driver cuss you out treat you like your Nothing threw your thing's out of the car over charged customer Uber doesn't care who's driving the car or who's playing for the ride someone else was using my account information taking trip when I found out I cancel my debit card and Uber got mad and cancel my account because I want my money back Uber doesn't care about anyone they let one of there women passenger get RAPE because one of uber Driver let his friend use the car and he RAPE her Uber tryed hide the RAPE saying it was there FAULT I'm glad Uber cancel my account I don't have to worry about being cuss out or my things threw out the car or worrying about being RAPE Thank you very much Uber" }

[ { "label": "1", "score": 1 } ]

"2017-08-09T00:00:00"

{ "text_length": 745 }

{ "text": "UBER does not properly investigate passenger complaints. They just take the word of the passenger who can malign your character at will. Twice accused of being impaired, but do not do drugs or alcohol just misjudged a turn on a narrow street the first time and the second time have no clue what they thought I'd done and Uber doesn't tell you. " }

[ { "label": "1", "score": 1 } ]

"2018-04-01T00:00:00"

{ "text_length": 344 }

{ "text": "My first experience with Uber was in San Diego. My wife and I had attended an event at the Union Station and wanted a ride back to our hotel. We called taxi, but the message was that they did not have any vehicles in the area, \"but we could call back in an hour to inquire again.\" We then downloaded the Uber app. and less than 5 minutes later an Uber was there." }

[ { "label": "4", "score": 1 } ]

"2017-03-03T00:00:00"

{ "text_length": 362 }

{ "text": "I've made the same journey multiple times. On one occasion I trusted Uber to reflect my pick up location rather than my position when I requested the ride. When I request the ride the quote given is around $48 but usually from my pick up location it's about $11-12. They refunded $10 for a change in route. Here's all my journeys below showing an obvious trend with - hiccup on this mentioned ride. The help desk keeps blaming price rises but that's a 350% price rise!!! 6th March at 1803 cost $11.77. 4th March at 1808 cost $48.22 but they gave me $10 back. 4th March at 1041 cost $11.19. 28th February at 1807 cost $11.44. 26th February at 1811 cost $11.64. 19th February at 1809 cost $11.95. 13th February at 1805 cost $11.69. 12th February at 1803 cost $11.63." }

[ { "label": "1", "score": 1 } ]

"2019-03-05T00:00:00"

{ "text_length": 764 }

{ "text": "Do I have to give them \"One star\"?? I had tried to schedule the ride thru the Uber app and it said the request had failed and was not scheduled.The app would not let me redo the ride request, so I went and ordered a ride from Lyft. The driver from Uber showed up so I took the ride and had to cancel the Lyft ride, which I was charged $5 for canceling. I would like to be credited the five dollars I had to pay for the Lyft ride I had to cancel." }

[ { "label": "1", "score": 1 } ]

"2017-05-03T00:00:00"

{ "text_length": 445 }

{ "text": "I live in a rural area. Lyft does not serve this area at all and Uber requires up to 1 hour wait to get an Uber car to me. When traveling 15 miles or less a taxi is not only more convenient, quicker but only $2 or $3 more than Uber or Lyft." }

[ { "label": "2", "score": 1 } ]

"2018-06-02T00:00:00"

{ "text_length": 240 }

{ "text": "I am happy that I did not use your service this past Wednesday, as your past Users (Feedback) shows that your Company is a Scam, abusing the Users Credit Cards with your continuous multiple Credit Billings to their Credit Cards." }

[ { "label": "1", "score": 1 } ]

"2015-05-22T00:00:00"

{ "text_length": 228 }

{ "text": "I found this morning that I was charged almost $40 for a ride I did not take. At 10PM last night I was sleeping. I have been told to go through Support email to get this resolved but I have not been replied and I have now been disabled from the system and to get back on I have to go through Support which is exactly the email I have not been replied from. FU@&! these people. I spend at least $200/mth with these fools and have a 5 Star rating.. Hello Lyft!" }

[ { "label": "1", "score": 1 } ]

"2016-03-29T00:00:00"

{ "text_length": 459 }

{ "text": "I have had several instances recently where I go to order and Uber tells me it's 2-3 minutes and then I confirm the order and it's 8-10 minutes (tech glitches). I have also had drivers who can't speak English and I must tell them where to go despite them having their map app on their phone available to them. Incompetent drivers and failing technology are not ingredients for a good user experience. When notified of their failings, Uber curtly replies that they work hard to provide the best user experience. Really, that's your best?" }

[ { "label": "1", "score": 1 } ]

"2017-09-30T00:00:00"

{ "text_length": 540 }