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uber-reviews

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{ "text": "UBER HIRES ANY KIND CHARACTERS & HAS VERY POOR CUSTOMER SERVICE. 11/12/15 I ordered UBER... I got stuck outside in the rain going to Rite Aid. The driver was young. I asked him to wait, he said \"Okay\". So, I trustingly left my beautiful umbrella in his car. And he took off with it leaving me stuck again in the rain." }

[ { "label": "1", "score": 1 } ]

"2015-11-13T00:00:00"

{ "text_length": 317 }

{ "text": "My husband is a driver...we have no complaints. He drives when he wants and as long as he wants. A car does well on gas so no big deal there. I use UBER whenever I need to and have never had a bad experience. I say if you don't like it don't use it. If you have a bad experience rate the driver or rider low and move along. UBER has helped us." }

[ { "label": "5", "score": 1 } ]

"2015-10-21T00:00:00"

{ "text_length": 343 }

{ "text": "I think it's very inconsiderate and inappropriate that you corporate people do not address the issue that your drivers have with this so called support team. I have been screwed over so many times this week by your support. We are pushed against a wall and there is nothing we can do but accept whatever resolution your so called specialist come up with. Which is so unacceptable. We send yall a grievance or an issue and yall refer it right back to the same people who did nothing to solve the problem only made it worse. My account keeps getting locked so I can't get my instant pay every... Every month. Why... I have my phone which the app is on my phone and you have to use my phone to get in my account to swipe my instant pay... Smh." }

[ { "label": "1", "score": 1 } ]

"2018-01-25T00:00:00"

{ "text_length": 740 }

{ "text": "I started using Uber about four months ago. My first two rides went perfectly. I was able to state where I was located, as well as the two locations that I wanted to go to. However, the third time that I wanted to use Uber, I was no longer able to put in two locations, just one. I didn't realize that at that point, and only realized it once a driver was driving me to my primary location. My driver was amazing enough to drive me to my second location; as thanks for this, I paid him with the few dollars that I had in my wallet." }

[ { "label": "1", "score": 1 } ]

"2017-09-07T00:00:00"

{ "text_length": 531 }

{ "text": "My husband and I just got back from a walk home after never being picked up by our Uber driver. She ignored our calls and shortly after canceled our ride and we got charged. This is not the first time this has happened to us since moving to Orlando. We have been putting two and two together with the Orlando area and Uber drivers. We have discovered that people put in for rides, rides show up close by but never pick you up and then either, you cancel or they cancel, either way you get charged! What?! This is crazy, we have used Uber for years and this is unexceptionable. We will not waste our money on a company that doesn't regulate their employees to pick up people or have any record of them ignoring calls. I guess it's time to try a new company like Lyft. Change needs to happen in Orlando, I am not the only one with concerns." }

[ { "label": "1", "score": 1 } ]

"2019-06-02T00:00:00"

{ "text_length": 838 }

{ "text": "Uber charged me 3 times for a trip I took three weeks ago. Then once I wrote into help which was no help they charged me 6 more times and never replied or re-funded me my money. I had to call my bank and dispute charged and ban Uber from taking out of my account They are thief's and hope they do not last long. I have now downloaded Lyft they seem to have better service" }

[ { "label": "1", "score": 1 } ]

"2017-07-30T00:00:00"

{ "text_length": 371 }

{ "text": "I drove Uber for some time as a part time. It is so disgusting. They deactivated my account for the reason that I was driving slow in heavy traffic and I was saying it a good weather when the rider does not like it. When they deactivated my account I did not feel good for some time because I began to play with it. You cannot make money but it was a fun. But don't do it. Consider some of the following issues: How do you deal with crash? How do you deal with your depreciation? You are actually making minimum wage. How do you deal when you are deactivated? Who would you contact if there is a serious issue? You will be on your own and will go to depression and your family will leave you.Never drive for Uber or Kick them out from Canada." }

[ { "label": "1", "score": 1 } ]

"2018-02-24T00:00:00"

{ "text_length": 742 }

{ "text": "Thay will try to suck u in with a little cheap rates thin one waaaam got charged 1000 dollars for the same ride beware of this app" }

[ { "label": "1", "score": 1 } ]

"2015-11-26T00:00:00"

{ "text_length": 130 }

{ "text": "I have used Uber a few times and I found it very expensive. I have order taxi and it showed me it was arriving in a few minutes but then it stated that it has been cancelled. I have ordered one again today and it has gone to wrong address. I was advised to change address on the system but Uber would keep on showing the wrong address. I have set the address many weeks ago and and travelled to/from same work address but today it is a different story because it is same street but different area. I have been charged £3-50 for Users poor system. I will not use Uber again just waste of time and money." }

[ { "label": "1", "score": 1 } ]

"2016-06-07T00:00:00"

{ "text_length": 602 }

{ "text": "I was given a fare of 6.31. I was billed 26.31. After I reviewed my trip my destination address totally wrong. I have been writing back and forth with them for 2 days. Now they cannot seem to get it right. I was wrongly charged again after their review. Was given a partial refund. Then they wrote me saying I will get the rest. I am still waiting. This is just a unneeded pain in the **. Horrible cust service. I will be trying Lyft." }

[ { "label": "1", "score": 1 } ]

"2018-09-20T00:00:00"

{ "text_length": 434 }

{ "text": "understand that theses people use there own cars and uber will deactivate them over any lie or lower than 4.5 star if we appreciate better service then show it by rating drivers well don't want it like the old days again wait 30 minutes or more for a taxi treat uber drivers right" }

[ { "label": "5", "score": 1 } ]

"2016-04-28T00:00:00"

{ "text_length": 280 }

{ "text": "Earlier, Uber was great. They used to provide prompt customer service and quick redressal of issues. Now, there is no person you can speak to, there is no acknowledgement even if you complain and random multiple charges are being deducted for the same trip. Thank God for Ola, otherwise UBER is such a scam." }

[ { "label": "1", "score": 1 } ]

"2019-07-10T00:00:00"

{ "text_length": 307 }

{ "text": "UBER treats their drivers with disrespect and essentially scams drivers into investing more time and money than the company pays. Much better driving companies out there" }

[ { "label": "1", "score": 1 } ]

"2017-11-10T00:00:00"

{ "text_length": 169 }

{ "text": "I went 12 miles and they charged me $95.00!!! WOW, I must have been on a chariot of gold and didnt realize.... wtf." }

[ { "label": "1", "score": 1 } ]

"2015-06-08T00:00:00"

{ "text_length": 116 }

{ "text": "First day using Uber, great experience. Retired Marine drives us ~5 miles, " }

[ { "label": "1", "score": 1 } ]

"2016-08-28T00:00:00"

{ "text_length": 75 }

{ "text": "Took uber to club $22 took uber back home from same place 8.9 miles $115.00. How can they get away with this? They should be ashamed of themselves! Spread the word" }

[ { "label": "1", "score": 1 } ]

"2016-01-03T00:00:00"

{ "text_length": 165 }

{ "text": "This was the most terrible trip I have had with Uber. This is not acceptable as an Amex platinum member I should receive top notch service as per the Amex platinum/Uber partnership program, and this was anything but that. My driver was completely lost and did not know where to go as I was only attempting to get to the airport. He says his GPS did not work and even mentioned that he hates Uber and always tells customers to choose Lyft instead. As a result I arrived at airport 25 minutes late and missed my flight. After complaint to the company for this instance, Uber did nothing except offer to refund the \"extra money\" that was unexpectedly charged due to the additional distance because of the driver getting lost. Listen to this Uber driver employee and use Lyft instead as I will going forward." }

[ { "label": "1", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 804 }

{ "text": "I left my phone in the Uber. I could not log in to my account because Uber needs multi factor authentication, meaning they were sending codes to the lost phone. *facepalm*. Because why else would I need to log into my Uber account from another device... So I tracked my phone to its location. Politely asked for my phone back and was refused. Though it was not the driver that picked me, he also \"just happened\" to be another Uber driver." }

[ { "label": "1", "score": 1 } ]

"2017-08-28T00:00:00"

{ "text_length": 438 }

{ "text": "Uber Blocked My Account without any concern that I violet there policy of more than one account_x000D_First of all I want to confirm you guys that I never violet any of your policy I have only one account of mine which is *****@gmail.com only ._x000D_Secondly second account is of my wife which is *****@gmail.com , yes previously she use her own name and mobile number but after that Delhi rape case done by UBER we threaten to use your service and then we changed that account with this mail id because during all this incident we get to know that UBER in no more safe for women's any more , not because of uber is unable to make it safe but because of the people you appoint in india are not at all responsible and not able to come in front to answer people or to resolve their queries ._x000D_Third I almost waste my 25 days time to promote UBER in Jaipur RAJASTHAN and in my company at Jaipur in given below manner_x000D_1.I make them aware that UBER is not only that driver this is much more than that , and trying to release their fear from this company_x000D_2.Secondly I do few campaign in my office to promote this company and educate people that how to create account and how to add prepaid wallet in uber_x000D_3.Thirdly as you guys are also aware that in many of customers phones PAYTM Wallet option is not appearing that why I allow them to use my phone to create there account in my phone so that they can use their phone to login that id and use the services ._x000D_4.I teach them to how to use pay tm wallet_x000D_5.I transfer money for first ride from my Pay TM so that they at least feel the comfort and smoothness of UBER expertise , and I almost spend 5000 INR in promoting this service_x000D_6.I feel shame some time just because of this referral when driver denied to come at given address and behaving vulgar some time in front of my referrals_x000D_7.I done 6 colony meeting to educate about the Benefits for this TAXI services in current aspect _x000D_8.I went to my friends house and society and that time also I speak for UBER and promote this as an employees_x000D_9._x000D_During all this process i referee so many people and let them to create so many accounts and earn almost 100 account from my referral code and my wife's referral code , and many times when PAYTM wallet option not appearing then allow them to use my phone to create there account and let time create they pay tm wallet also , and that time no one from your team come or call or mail me about the policy , but surprisingly after working of almost a month then suddenly I get to know that my account is auto blocked , may be system is not smart and work as per inputs and that is right also but when I justify on mails to your team about all this then no one is even bother to revert on mails , and even after blocking my services you guys still sending me mails that refer us and earn 600INR in your account and still my referral code is valid for others ._x000D_This make me mentally depressed and I feel cheated by UBER , and I feel very shame full in front of my referees and colleagues and every one is saying \"kya huva teri uber ka isne to teri hi laga di\" and so many other comments , I feel shameful in front of my family and friends also , and final again after that rape case once again this is confirmed that you guys are not able to provide customer satisfactory services in india and you don't have any rights to provide your services in india._x000D_Relief required :-_x000D_1.Enable mine and my wife's account *****@gmail.com & *****@gmail.com_x000D_Or_x000D_Provide my remuneration where I waste almost 25 Days for you as an compensation of 50000 INR_x000D_Refund my Promotion cost 5000 INR_x000D_Provide Mental compensation of 100000 INR_x000D_Or _x000D_Provide your Indian Address where I can send legal notice to you guys_x000D_Till the time I am not able to get your Indian address I will remind you many times in a day and as soon as I get someone from uber then I will sue you in court ._x000D_Aside to Advocate Hemant I hereby authorized you to prepare legal notice in mean while" }

[ { "label": "1", "score": 1 } ]

"2015-02-02T00:00:00"

{ "text_length": 4104 }

{ "text": "Was quoted a max ride price of $27. When receipt sent to me, it read $35. Emailed Uber Help desk back and forth with company never admitting they jacked up rate after the fact. Claimed I approved... Not so! No mention of surge pricing until after the fact. Will never use again. Switching to Lyft. " }

[ { "label": "1", "score": 1 } ]

"2016-08-02T00:00:00"

{ "text_length": 298 }

{ "text": "We didn't want to drive in San Francisco after parking at our hotel. We used Uber 4 times and found the response times fast and the drivers courteous and careful to obey laws. We knew about the higher prices at rush times and were not surprised at the higher but reasonable charge during the one time we rode at 5:30 pm. We will use Uber again on our trips to unfamiliar cities." }

[ { "label": "4", "score": 1 } ]

"2017-09-16T00:00:00"

{ "text_length": 378 }

{ "text": "EXTREMELY disappointed with Uber. 5 days ago my account with Uber was hacked and someone in Australia (I am a US resident and have never even traveled there) charged my card upwards of $100. I had to cancel my credit card and am currently moneyless as I am away at school with no bank nearby. I have contacted Uber FIVE times and NO RESPONSE whatsoever. I cannot cancel my account as Uber does not allow customers to call a support line, forcing me to communicate via messages through my account. Ironically, none of my messages have been answered and someone is still attempting to use my account. The company does not allow you to remove credit card information from your account unless you add in another. I will never use Uber again and I recommend you do not either. If something goes wrong you will have no help whatsoever from this unprofessional company." }

[ { "label": "1", "score": 1 } ]

"2016-11-19T00:00:00"

{ "text_length": 862 }

{ "text": "I booked an Uber car. I wait for the driver to come at least 15-20 mins, and I also call him feel time to check how long he can be here. Then the driver can find me. I asked him to drive the car to the bus station. He doesn't know where is it. He said he doesn't want to pick me, then he cancelled my booking. After that I received one email, said deduct $6.27 dollars from my bank card. I'm very angry is I never cancel the booking, why you charged me? This is my problem? I wrote an email to the Uber customer, they are no really to help to solve the problem. Make me very disjointed and waste my time. I would not and make any bookings from Uber again, and share my experience to my friends. What a terrible company." }

[ { "label": "1", "score": 1 } ]

"2016-07-16T00:00:00"

{ "text_length": 719 }

{ "text": "Been charged extra ride. Not one spot. 10 time is hilarious disgusting and I'm professional. When I look at my bank statement overcharge me many times in one day. From 7 to 10 charges to my debit card value of almost $300. I new to Uber and I'm very dissatisfied with this. Outcome are usually much every trip I make with my banker. Stay mad. But when I see you there I'm charging just one day 5 to 10 times. It's very unfair to me. Sorry I will never use Uber again." }

[ { "label": "1", "score": 1 } ]

"2017-04-29T00:00:00"

{ "text_length": 467 }

{ "text": "After ordering an Uber for a ride to the dealership to pick up my truck the Uber confirmed receipt and was headed to me. The app showed the Uber waiting on me at the pick up but no-one was there except for me. All of a sudden the app showed that the driver cancelled the ride and I was charged 5 dollars. I again ordered another Uber and disputed the charge which they refunded. The second Uber ordered done the exact same thing but I was refused refund. I will never again use Uber and I have downloaded the Lyft app for future use." }

[ { "label": "1", "score": 1 } ]

"2018-11-07T00:00:00"

{ "text_length": 533 }

{ "text": "I joined Uber as prospective rider in case of my car failing and placed money into an account that would be drawn from for each event until expended. I then tried to delete my subscription/acct as an experiment and was told no money would be returned nor sent to a new account once I deleted existing acct." }

[ { "label": "1", "score": 1 } ]

"2018-10-19T00:00:00"

{ "text_length": 306 }

{ "text": "It always shows as 5 min for arrival before booking the cab. As soon you I book the cab it takes 15-20 mins for the arrival. It still shows 12 mins arrival. You will not get to cancel the ride even because they charge cancellation fee for that. Always it has been a Worst experience." }

[ { "label": "1", "score": 1 } ]

"2018-12-09T00:00:00"

{ "text_length": 283 }

{ "text": "Am so grateful to have Uber. But wish they had a phone number. The drivers have been great. Cars have been clean and comfortable. I don't drive and will use Uber fairly often." }

[ { "label": "5", "score": 1 } ]

"2018-07-17T00:00:00"

{ "text_length": 175 }

{ "text": "Your diver was not professional. He came very late for pick up. He took 15 minutes for 3 kilometers and he is not ready to understand my problem. I face very bad experience. Early morning empty roads of Chandigarh he took 15 minutes. OMG. 6:30am I did my booking. 6:45 he came to pick me up. It is hardly 2 minutes distance. From driver location to my pick point location. It was madness that I trust on your company and your professional drivers." }

[ { "label": "1", "score": 1 } ]

"2019-04-04T00:00:00"

{ "text_length": 447 }

{ "text": "Hired uber to drive to Boston Garden for concert tonight. Driver shows up on time first time driver. Did not have a clue on how to get to Boston Garden. Could get another Uber but not on time. Ended up driving in ourselves . Will use a cab from now on. Can't rely on company that doesn't know what they are doing." }

[ { "label": "1", "score": 1 } ]

"2015-06-12T00:00:00"

{ "text_length": 314 }

{ "text": "We were in Fox Lake IL. We locked keys in our car. There was a Uber driver available to get us home." }

[ { "label": "5", "score": 1 } ]

"2016-07-17T00:00:00"

{ "text_length": 100 }

{ "text": "26 April, 2018, Maryland, USA. I ordered an Uber to Dulles airport. There was no incident during the trip that resulted to a damage or spillage... No vomiting, no eating, no drinking. Beverages. I drank bottled water only. When we were dropped off at the airport, the driver did not complain of any damages neither were they any damage to his car's interior and exterior. He even dusted his entire car in our presence before taking off while we loaded our luggages in the cart. However, 12 days after the trip, Uber deducted and extra $80 from my account as cleaning fee. After writing to them and demanding clarity, I was sent a picture of a huge mess on one of the car seats. If my mom or older sister or myself made such a mess, it could not have been hidden. I am so shocked by the picture and its source. A vomit of this nature cannot go unnoticed." }

[ { "label": "1", "score": 1 } ]

"2018-05-08T00:00:00"

{ "text_length": 853 }

{ "text": "My account was hacked by someone in London who has been using it to bill rides for 5 days (starting 4/10). I cancelled/deleted my account via the App. The charges continued. I contacted Uber support via Twitter who told me to change my password - which I did. The charges continued. They have credited some of the charges but now the support team doesn't seem to be actually investigating my problem. I only receive \"boiler plate\" responses and no resolution. On 4/15 I deleted the account using the Web interface. I also deleted it again from my phone. I will contact my credit card company to deny payment for these rides." }

[ { "label": "1", "score": 1 } ]

"2018-04-15T00:00:00"

{ "text_length": 624 }

{ "text": "The biggest problem I have with Uber is the difference in time from what the app shows to actually getting in the car. I use Uber in many locations. Some places don't have too many cars around. So when the app says 12 minutes but it turns into 22 minutes it messes with my scheduling. Please be more accurate with your projected time from ordering the ride to the ride showing up at meeting place." }

[ { "label": "3", "score": 1 } ]

"2019-03-19T00:00:00"

{ "text_length": 397 }

{ "text": "My Uber failed to show up, did not answer my phone call, and proceeded to cancel my trip. Uber then charged me a fee, with no opportunity to explain, comment, etc. I canceled my Uber account. I took a taxi. Taxi was immediately available and was no more expensive than Uber. Upon return home, I tried to reach Uber to remedy the situation. They take your money and then are virtually unreachable. I GIVE UBER ZERO STARS!" }

[ { "label": "1", "score": 1 } ]

"2018-05-15T00:00:00"

{ "text_length": 420 }

{ "text": "Got picked up at airport after inputting my correct destination (about 50 minutes away). Next day I saw that Uber had charged me for 2 trips -- the first was 0.04 miles to go about a half a block at the airport -- for $18!! This charge is totally bogus; I never ordered that trip. Why in the world I have?? At that rate, ($18 for 0.04 miles) a mile-long trip would cost $45,000! Uber refused to refund me the $18. Never again will I take Uber. (I have to add, though, that my driver seemed a bit shady. I wonder if he somehow arranged for the bogus 0.04-mile trip so he'd get more money.)" }

[ { "label": "1", "score": 1 } ]

"2018-03-20T00:00:00"

{ "text_length": 588 }

{ "text": "Their app charges toll when even their driver didn't pay the toll. At time when even the toll plaza is not there, their system charges toll. Their system is complete flaw and they just give excuse that it is designed the correct way. Please be aware when traveling in Pune by Uber. They can charge you toll when even they or their driver didn't pay it." }

[ { "label": "1", "score": 1 } ]

"2017-06-26T00:00:00"

{ "text_length": 352 }

{ "text": "Uber is easy, less expensive and they don't stink. Always on time, never sultry or obnoxious. Taxis are obsolete and the only time I would take a taxi is if I could not find an Uber ride." }

[ { "label": "4", "score": 1 } ]

"2018-07-17T00:00:00"

{ "text_length": 187 }

{ "text": "In May 2016 I had my first and only experience using Uber. I wrote to the company, called, even complained to the Better Business Bureau. They have not responded. I took Uber from LaGuardia Airport to Brooklyn, less than 20 miles -- was charged $84.59, PLUS a bogus cancellation fee of $5." }

[ { "label": "1", "score": 1 } ]

"2016-07-05T00:00:00"

{ "text_length": 289 }

{ "text": "Wow, Uber wanted to charge my son $150.00 for a ride from downtown to our home (8 miles away). He caught a cab for $20.00. My son is 21, not rich, and trying to be responsible. Shame on you Uber, I will never use or recommend you again." }

[ { "label": "1", "score": 1 } ]

"2016-01-01T00:00:00"

{ "text_length": 239 }

{ "text": "I took Uber everyday and although I'm regular customer they treated me badly and made expensive trips for me although for others are cheap so I don't recommend Uber anymore. I'd like to join cream because it is better." }

[ { "label": "1", "score": 1 } ]

"2019-03-17T00:00:00"

{ "text_length": 218 }

{ "text": "I was planning on taking an Uber to Midway airport on my recent trip to Chicago. I was planning on leaving at noon. I checked what it would cost me around 11:30. I was quoted $35. 20 min later when I got down to the lobby and ordered my Uber, the price jumped to $58! I switched to Lyft which was only minimally cheaper. Next time I will leave myself more time and take the train! Very disappointed because I really enjoyed taking Uber from the airport. Never again! Taxis are cheaper!" }

[ { "label": "2", "score": 1 } ]

"2018-07-22T00:00:00"

{ "text_length": 485 }

{ "text": "I am in Boston on business. Today, I send for Uber to pick me up after lunch at Roxy's Grilled Cheese. The first driver, accepts then 2 minutes later he cancels. The 2nd guy drives right past the restaurant. I text him to tell him he just passed by, then he cancels. The 3rd person, I text to tell her in advance that I am standing in front of Roxy's Grill. She calls and says she's there. I tell her she'e not because I'm standing outside the door (in the cold rain this whole time mind you). She says okay she'll be right there and cancels. I go back in the restaurant to tell the guy behind the counter what's going on. Recommends that I walk down to Walgreens and get Uber from there which I do after being very frustrated. Finally, someone by named Moses arrive. I tell him the story and he's very apologetic. I get back to my hotel and see that I have been charged $5 for each cancellation. I email Uber and informing them of what happened and they are refusing to credit my account. Welcome to Boston!" }

[ { "label": "1", "score": 1 } ]

"2017-04-04T00:00:00"

{ "text_length": 1008 }

{ "text": "I hear about Uber from friends that used it. They all say the same thing about this company and that is the ease of getting the service 24 hours a day and the price which is better than a taxi." }

[ { "label": "4", "score": 1 } ]

"2017-09-15T00:00:00"

{ "text_length": 193 }

{ "text": "Most of the drivers are unprofessional. Even in summers the A/C won't be switched on and when asked, they re-confirm if we really want A/C! The most frustrating cases are where they accept the ride, don't turn up to the location, don't call, don't pick up our calls and then choose to cancel it putting the cancellation charges on us. Other transportation options are in fact becoming better where Uber is just getting worse day by day." }

[ { "label": "2", "score": 1 } ]

"2019-04-13T00:00:00"

{ "text_length": 436 }

{ "text": "Never again will I use Uber. While in Vienna, Austria we took an Uber to the city center from a Marriott. The return trip from the city center was a disaster because the driver (Suzana) took us to the wrong Marriott and would not take us to the correct Marriott. She made all 5 of us leave the vehicle. We are 5 women, all 70 years or older, at 10:30 at night, in a foreign city, in a dark and isolated area. We had to get a taxi to return to the correct Marriott. Personal safety is not a concern to Uber and that in itself is a crime." }

[ { "label": "1", "score": 1 } ]

"2018-10-26T00:00:00"

{ "text_length": 536 }

{ "text": "Uber's ratings of its Partners is irrational. 4 out of 5 is 80 percent. The founders probably didn't score 100 percent in college. The overall rating of Uber is not a 5 star. Uber platform to send the Partners out without training is expectation is fatal. Why allow the companies ratings to fall immediately with new Partners. The riders are Mal Contemps and not happy with a good, friendly, and safe ride. All new Partners should be required to attend the four hour training. Uber changed its policy on evaluation mid stream and changed from the 500 ride minimum to a 50 ride minimum._x000D_Once a Partner gets de-activated they are treated as if they are a criminal, second class citizen. Uber does not care about the negative publicity or terminating a Partner." }

[ { "label": "1", "score": 1 } ]

"2015-08-01T00:00:00"

{ "text_length": 772 }

{ "text": "My friends and I (4 females) were leaving Oracle Arena in Oakland California after a concert to go back to our hotel. We waited 1 hour and watched him pass us and several times before he actually stopped. We got on the freeway and rode for about 5 mins and he said we cancelled the ride. We hadn't cancelled at all. He pulled off the freeway under a dark bridge surrounded by abandoned buildings and said \"get out\" because he wasn't insured. It was about 1 AM. We begged and pleaded to take us to a place populated with lights and offered to pay cash." }

[ { "label": "1", "score": 1 } ]

"2016-10-01T00:00:00"

{ "text_length": 551 }

{ "text": "Had to walk, why would I ever try and contact Uber again? I'm happy for the people who use and save money instead of a taxi. Stupid." }

[ { "label": "1", "score": 1 } ]

"2017-05-05T00:00:00"

{ "text_length": 133 }

{ "text": "Advised driver of the airlines I was taking. They were located at terminal A and the driver dropped me off at terminal C. I had to take a taxi for the same cost to get to the correct terminal. First time using Uber and will be the last. No one to take complaint." }

[ { "label": "1", "score": 1 } ]

"2017-07-12T00:00:00"

{ "text_length": 262 }

{ "text": "After buying a new Corolla and doing all the necessary documentation to join Uber, worked for 2 months than the mileage rate dropped and couple weeks ago opened the App to start taking rides I was not allowed to use it till I had agreed to a 25% cut instead of a prior 20% just because I have joined after October 29th 2015. So now I get 0.75$ per mile and 0.10$ per minute. That's BS 6$/hr for driving is under minimum wage considering that the minimum wage in MD is 8.25$/hr" }

[ { "label": "1", "score": 1 } ]

"2016-03-20T00:00:00"

{ "text_length": 476 }

{ "text": "Uber Support in USA is basically bunch of_x000D_incompetent idiots. They are polite, and that is only positive thing one can_x000D_say. But they have no clue about anything, totally useless and waste of time. My experience: I was having problem with uploading documents_x000D_and updating account. (I uploaded documents, but it was not getting approved even though everything was in order). I called Uber support *******069- First time I called, they reviewed documents, told me everything_x000D_is fine and it will be approved within 2 hours- Next day I called again (as it was not approved) , they_x000D_reviewed documents, told me everything is fine and it will be approved within 24_x000D_hours- It was not approved so I called third day, now they told me they can not approve it and I need to go to Greenlight hub in Toronto, to submit documents there , do_x000D_(again) background check (even though nowhere on web site was asking for it) - I did go to Greenlight hub in Toronto 9 days ago. They were fast, professional took my documents, updated it, did a background check and said it will be 5_x000D_days to get results but after that it is all good and I should be able to continue_x000D_driving with no problem- (because you can not phone to Greenlight hub in Toronto) I called Uber support today hoping to be able to verify simple thing : Did they get results of background hack and if everything is okay. Incompetent loser on_x000D_the other side took a time to \"check\" and then said background check is okay_x000D_but he kept repeating like a parrot \" we are in process of reviewing and it_x000D_might take 7-15 business days\" . What are they reviewing he was not able to explain.Conclusion: calling Uber support is total waste of time, they are useless bunch of morons" }

[ { "label": "1", "score": 1 } ]

"2018-09-20T00:00:00"

{ "text_length": 1798 }

{ "text": "Today evening around 8:50 pm, going from East coast Rd Intercontinental Chennai Mahabalipuram Resort in Chennai to EPA PACIFIC CITY APARTMENT which is 11KMs, I took Uber. Pathetic experience and worst thing I did. Driver was so damn rude and ill mannered and as the fare should have been maximum 150-200, somewhere between which is the unusual fare for this trip on. I paid RS 630+toll tax of 37 and driver telling me I owe RS 630 which was showing for my last trip from Intercontinental Resort to Airport which I didn't took! I couldn't understand WHY I was being falsely accused of having outstanding balance, nor WHY the fare should have been so much. Just 11kms. Quoted rupees more than the fare I already paid! " }

[ { "label": "1", "score": 1 } ]

"2019-05-02T00:00:00"

{ "text_length": 716 }

{ "text": "On Thursday, July 13th, I received a text from a male driver that he was looking for me and then a voicemail. 45 minutes later, I received another voicemail from a woman saying she was looking for me at a location. I NEVER requested an Uber. I only signed up to this account on Wednesday, July 12th and used the service once to go from the airport to a hotel. Now I have a charge to my account for a ride I did not request or take. " }

[ { "label": "1", "score": 1 } ]

"2017-07-17T00:00:00"

{ "text_length": 432 }

{ "text": "Rideshare really impacts the cost of the ride, I feel it's a fantastic bargain. I am alerted beforehand of the expected arrival time of both pickup and drop-off before selecting and can easily to determine if time allows for pooling the ride. I have yet to have a bad experience." }

[ { "label": "5", "score": 1 } ]

"2019-03-11T00:00:00"

{ "text_length": 279 }

{ "text": "Not only is \"UBER\" car service a fraud but actions that are allowed by its passengers are criminal!!! Recently, my friends son was jumped by passengers riding in an \"UBER\" vehicle. When the incident happened I couldn't believe a \"reputable\" car_x000D_Service would allow such criminal acts and not file a report. So sad..." }

[ { "label": "1", "score": 1 } ]

"2015-05-28T00:00:00"

{ "text_length": 322 }

{ "text": "My Uber app will not now work for me. I have tried going through the Uber website but it tells me my phone number is already in use and cannot be transferred to another account. When I went further on trying to get help it told me ‘we received this email from a different email address than the one you initially used to contact us. Please contact us from that email address.' Emailed begging someone to call me to no avail. Uber does not have a number to call. So frustrated! Guess Lyft is now my transportation." }

[ { "label": "1", "score": 1 } ]

"2019-01-20T00:00:00"

{ "text_length": 515 }

{ "text": "Like many others Uber charged me multiple cancellation fees that were driver's fault, not mine. Instead of refunding my Gift Card, they issue me Uber Credit. That credit has not been used for payment on the 30 trips I have made since it was sent to me. I have sent close to 100 messages to HELP and they assured me that if I added more money on my gift card it would be applied on next trip. 30 trips and $350 later, credit still there. After 45 days of constantly getting rides denied for insufficient funds, when my gift card/Uber credit amount that is combined together in payment was more than enough, I went to Houston Greenlight Hub. They too refuse to help me out and actually had security force me off the property. " }

[ { "label": "1", "score": 1 } ]

"2018-04-07T00:00:00"

{ "text_length": 724 }

{ "text": "I have been an Uber driver for a few months now. Uber drivers beware. If you have a rider who is going to get sick in your car, get them out of your vehicle as quickly as possible. Uber does not protect you against damages to your vehicle and getting them to get reimbursement for damage to your vehicle is like pulling teeth. One of my riders got sick in my vehicle. First I tried to download the pictures to their app under \"My rider damaged my vehicle...\" The app doesn't allow me to download. I had to go down to the Uber Center location because Uber doesn't have any over the phone representatives to support you when damage occurs. " }

[ { "label": "1", "score": 1 } ]

"2016-06-28T00:00:00"

{ "text_length": 638 }

{ "text": "At first there was an issue with my charges... I was in the wrong and very nasty with Uber's cust service. Because I felt I was being ripped off. I said I will sleep on it and voila... first thing in the morning not only was the correct amount adjusted to my bank but it was less than what I thought. Way to go Uber. I stand corrected and I will not only recommend your service to my friends and colleagues but I will use your services AGAIN when I need a ride… Plus you taught patience to an old pushy dog. Lol great job and will be contacting you guys soon!!! Thank you." }

[ { "label": "5", "score": 1 } ]

"2017-09-03T00:00:00"

{ "text_length": 574 }

{ "text": "I have to have my vehicle inspected, no problem there. There was an option that I could do it via video chat, so I did. Through the Uber inspection page/site. Well they have no clue what I am talking about and that I have to upload documents that I was not given. I was told via video chat that Uber would get the inspection right away, 2 weeks later and still they do not have anything. I have tried to get a hold a person to verbally talk with and nothing. Just emailing and then there are more than one person trying to help and then it get aggravating. I think they have the worst service as far as helping the drivers. I am about to no longer drive for them because this is just getting out of hand. If you want to have great drivers give them better service when it comes to helping them." }

[ { "label": "1", "score": 1 } ]

"2017-04-21T00:00:00"

{ "text_length": 794 }

{ "text": "I've read many of the positive reviews and while I have had great drivers with Uber I've also had very bad drivers. It they are bad drivers and you think you can do something to get them removed from Uber think again. That's not going to happen. Probably the worst situation is lack of language skills with Uber drivers around NYC. Here is a case in point. I'm standing in pouring rain. Call an Uber says it will be 5 minutes. 10 minutes later I get a call from the Uber driver in serious broken English which took me about 3 times of asking \"What are you saying?\" " }

[ { "label": "1", "score": 1 } ]

"2018-11-10T00:00:00"

{ "text_length": 565 }

{ "text": "Last night I took Uber to go from SNA to San Clemente. The fare estimate included taking a route that required tolls. However the actual ride did NOT take the toll road. This is the second time I was charged for a toll that was not used. In addition, there was a 3 cent wait charge. 3 cents is not the issue, there was no wait time involved. I waited for the car to arrive at the pick up location, traffic was non-existent all the way to SC. Does UBER arbitrarily charge things!!!! When the first ride had the toll charge, I sent an email to UBER because calling them and getting them to answer is next to impossible. Anyone else have a similar experience? JO" }

[ { "label": "3", "score": 1 } ]

"2019-05-03T00:00:00"

{ "text_length": 659 }

{ "text": "Is there any way to get this info to our legislators? My son didn't know about the surge ripoff factor and got took for a $117 6 mile ride on New year's eve!" }

[ { "label": "1", "score": 1 } ]

"2016-01-02T00:00:00"

{ "text_length": 158 }

{ "text": "For the most part, Uber is convenient and fast. Need a way to tip. 1 driver with road rage, but very much the exception. Still way better vetting than taxis." }

[ { "label": "4", "score": 1 } ]

"2017-09-02T00:00:00"

{ "text_length": 157 }

{ "text": "After giving 1000 rides for Uber I was deactivated (fired) for low ratings (which is 4.6). I was told to take a on-line course which I had to pay for to be re-instated. Forget that. Uber thinks that all their riders are sober, sane, and kind people. Well they're NOT! I put up with so much nonsense for a $4 ride I should write a book. Uber never talks to a driver. If a driver has a problem it's ** outta luck time. Uber hides behind a computer and never communicates directly with any driver. They take whatever a riders says at face value, no questions asked. I think there should be a class action lawsuit for firing without cause. How could a company hire and fire hundreds of employees a week? Pay averages out to $12 to $15 dollars an hour. You pay gas and maintenance on your vehicle and car washes are not cheap. Riders, what do you want? Because a safe ride from point A to point B is all you're paying for." }

[ { "label": "1", "score": 1 } ]

"2016-09-27T00:00:00"

{ "text_length": 917 }

{ "text": "I have had four very good Uber rides. The website is easy to use and a driver usually shows up pretty quickly. I had to wait once because there was no available drivers but the wait wasn't long. So far so good." }

[ { "label": "5", "score": 1 } ]

"2018-07-17T00:00:00"

{ "text_length": 210 }

{ "text": "17 days after my ride I was charged $150.00. I got sick in the car because of the long ride and the way he drove. I made sure nothing got on the car! Why did I get charged so much for cleanup??? I understand a 40-50 charge but this is totally absurd. Now my total is $180.00??? Do not use as they can charge your credit card later whatever they want to charge and whenever there is no standard. Or deactivate your account after the ride. I saved no money using Uber. It's very difficult to contact support." }

[ { "label": "1", "score": 1 } ]

"2018-11-15T00:00:00"

{ "text_length": 506 }

{ "text": "I am a regular user of Uber cabs from the moment it was introduced in Hyderabad. I never had major issues with the services and I am happy to be using their hassle free services except for the Uber ride services. I have been using Uber ride pass since September 4 2018 and for the month of November this would be 3rd time of opting the Uber ride pass services for the year 2018. Since September 2018 the Uber ride pass flat fare is made applied along with overage on 90% of my rides during September and October 2018 rides. During one such ride, the fare was calculated wrongly and extra amount was charged instead of the actual amount which was shown before confirming the ride. " }

[ { "label": "1", "score": 1 } ]

"2018-11-27T00:00:00"

{ "text_length": 680 }

{ "text": "This guy is the worst Uber driver I have ever met he doesn't even show up when asked to be picked up do not let him drive you anywhere" }

[ { "label": "1", "score": 1 } ]

"2017-10-22T00:00:00"

{ "text_length": 134 }

{ "text": "Uber does not keep record of the destination address you put. The driver can put whatever destination address she/he wants and you will not get your money back if you get charged your coriders' fare. I was told they did not have a record of the the destination address I actually put." }

[ { "label": "1", "score": 1 } ]

"2019-07-17T00:00:00"

{ "text_length": 284 }

{ "text": "Worst thing with UBER is that they do not have any REAL TIME SUPPORT. If anything goes wrong you have to fight with the driver and then take out time later on to sit and write a complaint and in reply all you will get are saved templates!!! I had to book and cancel six cabs back to back because driver denied destination and also denied cancelling the trip. And then the funniest thing is after all this UBER blocked from booking any more cab. It's like you go to a shop where the sales guy refuses to sell and then the Owner comes and ask you to leave because you did not buy anything. Is this BUSINESSES or MADNESS?" }

[ { "label": "1", "score": 1 } ]

"2018-10-08T00:00:00"

{ "text_length": 618 }

{ "text": "I missed an important meeting at work because I had to walk a few miles in the middle of nowhere. This is because Uber would not work. They were updating the icon on the smartphone, which took an hour. I could not use the app while they were updating this icon. Absolutely absurd. They are losing customers because of silly updates like that. At least I have a pretty icon I can look at on my phone. They won't get my business again. It's back to calling taxis." }

[ { "label": "1", "score": 1 } ]

"2016-02-14T00:00:00"

{ "text_length": 461 }

{ "text": "I have had it where an Uber driver has canceled a trip and then the payment is reversed but the next payment is a higher fee which they do not show until after the trip has ended. I have also had it where they have charged me twice for the same trip or added a penalty that should not have been there." }

[ { "label": "1", "score": 1 } ]

"2019-01-06T00:00:00"

{ "text_length": 301 }

{ "text": "I used Über a few months ago when I needed a ride after I turned in my lease. My leasing agent made arrangements for an Über driver to return me to my home. I had no idea that Uber drivers used their own personal vehicles to transport their customers. When the Über driver showed up he was on time. However his car was another story. It was an old well worn Ford Fusion that reeked from those cheap car interior deodorizers. The car was running poorly and was making a terrible whine at freeway speeds. I was gritting my teeth the entire ten mile ride wondering if this old clunker was going to detonate at any second. Also, I didn't appreciate having to listen to a forty minutes of reggae music thumping away either. In the past I have used Yellow Cab which has always been a favorable experience. Needless to say I would never, ever set foot into another Über vehicle." }

[ { "label": "1", "score": 1 } ]

"2015-12-26T00:00:00"

{ "text_length": 871 }

{ "text": "It's been 6 months for today. I had recharged for 1000 on Jan 31st 2018. I see that in my payment there is a balance of only 650 Rs. When I started querying Uber on my 350 Rs till date these shameless guys haven't turned up to me with a valid justification as in where that money went." }

[ { "label": "1", "score": 1 } ]

"2018-08-01T00:00:00"

{ "text_length": 285 }

{ "text": "$300 TRIP HOME, WAS QUOTED $60. Such a rip off, taxi fare is usually only $40" }

[ { "label": "1", "score": 1 } ]

"2016-01-02T00:00:00"

{ "text_length": 77 }

{ "text": "Uber tempt you with a cheap fare when you request the ride only to find they charged you double to the same destination and no tolls. Also the driver cancelled the job and they still charged me. When I complained they said they refunded me but it's not true and never received any refund" }

[ { "label": "1", "score": 1 } ]

"2017-03-01T00:00:00"

{ "text_length": 287 }

{ "text": "I have been using random uber ride for a year now. Mostly to get my drunk butt home from the bar. never ran into a problem and always been well taken care of." }

[ { "label": "5", "score": 1 } ]

"2016-03-26T00:00:00"

{ "text_length": 158 }

{ "text": "I had to use Uber for a few occasions when my car needed repair. I used the app which is really convenient to use. It shows you what cars are in your local area, how close they are to your location. They show you who the driver is, and approximately how soon they can arrive. I found that my drivers were polite, good drivers. I will use them again as needed." }

[ { "label": "5", "score": 1 } ]

"2017-03-07T00:00:00"

{ "text_length": 359 }

{ "text": "There is an uber driver here in St. Pete that is a drug user and dealer; he offered me marijuana and or pills. He was high, his eyes were glassy and glazed-over he and his car had the stench of marijuana. He also offered rides off the app and is a go between for an escort. Mark gukpm" }

[ { "label": "1", "score": 1 } ]

"2016-08-12T00:00:00"

{ "text_length": 285 }

{ "text": "I would not recommend Uber to anyone. Its like a scam. They lie about the estimated rated that your ride will be. They charge you double or triple the price a regular cab service will charge you. I used uber for the first time 2 weeks ago and when i look at my receipt, my destination was not where my driver had left me. I sent them an email and they had claimed a refund of $17 was going to be refunded into my account. Until this day i still have not received my refund. Plus they have your credit card information but no phone number for their riders to call?? Its like they hide behind the internet and you just have to hope someone responds to your email. I will never use this service again." }

[ { "label": "1", "score": 1 } ]

"2015-03-04T00:00:00"

{ "text_length": 698 }

{ "text": "Uber is always jacking up the prices. It drives me crazy. I'd rather take a Lyft." }

[ { "label": "1", "score": 1 } ]

"2014-09-18T00:00:00"

{ "text_length": 81 }

{ "text": "I started driving for Uber when I saw an ad on my phone claiming that I can make up to $35/hour. I drove for a total of about 30 trips. I came nowhere near making $35/hour. The fact is, after my expenses, I made as little as.15 cents per mile, equaling my guess of less than $4/hour. After around 60 days, I received a notice that I had to pay for a car inspection. This is when I decided to stop driving for Uber. So I have two complaints: The first is that Uber is falsely advertising the pay rate for their drivers. How can they keep getting away with this? Second, when I informed them that I would no longer drive for them, they blocked me as a rider. Childish and petty are the words I would use to describe Uber's business practices." }

[ { "label": "1", "score": 1 } ]

"2016-10-21T00:00:00"

{ "text_length": 740 }

{ "text": "Take Uber services at your own risk! Drivers may hoodwink you into paying more or cash for a non-cash trip! Uber help will wash their hands off and refuse to even contact the driver to sort out the issue! U Bet and End up Risky! I took a trip which had a Rs.75/- coupon applied. At the end of the trip Uber displayed Rs.279.82/- The driver asked me to pay what is displayed on the screen because he is unable to see it on his screen. I paid him 280/- and left the car. When I checked the Uber receipt, I found the trip cost to be only Rs.204.82/- I contacted the driver who offered to return the money; but later retracted. Uber also said they are unable to help. Uber displays two rates for a single trip; one higher and the other lower but displayed only in the receipt section. You will first notice the higher amount and pay!!! A system designed to allow drivers to take more money." }

[ { "label": "1", "score": 1 } ]

"2018-06-25T00:00:00"

{ "text_length": 886 }

{ "text": "I have had a few issues with Uber in the past few weeks and overall, I am disappointed because I feel that my time and money are valuable and this is not being respected by Uber. The most recent issue was yesterday, when I ordered UberPool, however was charged an UberX fee. If you look at my past ride history, I am well aware of how to order Pool vs UberX. The same thing happened to me on 5/1 (UberX instead of Pool), however I believed it was my mistake and did not say anything. Yesterday, however I was very careful. The difference between Pool and UberX is significant and I am frustrated that I have paid so much extra, for no fault of my own. What is worse is that when I wrote to Uber Support, I was given a generic reply where they had not even attempted to fill in the automated blanks, and they would not respond to my messages." }

[ { "label": "1", "score": 1 } ]

"2017-05-10T00:00:00"

{ "text_length": 841 }

{ "text": "Uber does not care about you. I was charged $153 for a ride I've taken many times and never paid over $7. They adjusted my fee the next morning and claimed \"the driver let us know that there was an issue that prevented this trip from being timed [properly]\" and they added on charges to reflect that. After dealing with a new customer rep on every question and getting the same explanation as above I moved to challenge it with my bank. Enabling fraud and horrible customer service. Zero stars should be possible." }

[ { "label": "1", "score": 1 } ]

"2017-03-03T00:00:00"

{ "text_length": 513 }

{ "text": "March 2015 I took a trip to New York. A coworker suggested I try the Uber app. Trip one, the pick up at the airport, the driver was sitting in the wrong place and expected me to walk to him at the other end of the terminal. Trip 2 a short ride from my hotel was $20, when a yellow cab for the same trip was $8. The driver again stopped midway down the block and parked in front of another hotel. It took him 25 minutes to find me, when the APP showed his car making circles around the blocks nearby. Trip 3 the driver did not know where to go to find Broadway and Lafayette. Uber drivers use their personal cars to pick up a few fares. They don't know the normal taxi protocols, and it cost be double or more for each local ride. Yellow Cabs are still a great service, with professionals who may not have fancy black cars, but have expertise in driving." }

[ { "label": "1", "score": 1 } ]

"2015-04-02T00:00:00"

{ "text_length": 853 }

{ "text": "My daughter, a college student went out and had expected her ride to be $37.00 home as it had been in the past. As a result of you \"price surge policy\" she was charged $160.00! It was 1 am, pouring rain so she had no other options at that point or she would not have used Uber. The thing is, she and her friend never expected it to cost so much, and like so many other peopIe are stuck, desperate and are open to being gouged and taken advantage of. I have used uber as well for over a year and a half. My boyfriend also registered to become a driver but decided not to follow through. I am sad to say I disagree with your surge policy. I can understand a \"surcharge\"--even doubling the fare but this was unreasonable. _x000D_Needless to say, I will no longer continue to use your service and will in the future advise all of my clients (I own a hair salon and spa) not to use uber. I have spoke highly of your service in the past but can't continue to give a good or even fair review." }

[ { "label": "1", "score": 1 } ]

"2016-01-22T00:00:00"

{ "text_length": 985 }

{ "text": "I paid Uber in advance to pick me up at Jackson Memory Hospital on 1/16/2018 at 6:30 pm for a trip to the Airport 'MIA' for driver with broken English could not follow the GPS correctly to pick me up. 1 whole Hour waiting. I was charge 5 time by five different driver that never made it to their pick-up, I never seen so incompetence driver that couldn't find the Biggest Hospital in Miami that been around for 70 years in the same location. Uber, I want my money back on my credit card or I will sue you in court plus attorney fee." }

[ { "label": "1", "score": 1 } ]

"2018-01-17T00:00:00"

{ "text_length": 532 }

{ "text": "Don't use Uber!!! It is a ripoff!!! Used Uber for first time on ride from Midway airport to Aurora, Il. A normal cab fare is $60.00 and I was told much cheaper to use Uber so thought I would give it a try. When we arrived at my house the meter fare was $81.00 which was ridiculous in of itself. A short time later I received a notification that I was billed $156.31? Beware ... your going to get ripped off." }

[ { "label": "5", "score": 1 } ]

"2015-10-31T00:00:00"

{ "text_length": 413 }

{ "text": "I downloaded the app and tried out a promotion to give me $22 dollars off our first ride, since it was our first time in Miami, we decided to use it. After waiting almost 45 minutes the driver said she picked us up and dropped us off in 5 seconds. Not only did she waste my time but my promo code. My fiance and I decided to give them a try again, this time he said he wanted to do everything. So he created an account and used the same promo code. The app stated it took it, after the ride was over, it sent us a bill and said if there is a problem contact customer service. It was only $14, but when we contacted customer service, Rachelle basically said we didn't put in a promo code so she refused to help us. Not only are the drivers terrible but the customer service is even worse. STAY AWAY from Uber. I tried Lyft after a friend recommended it, and honestly it's 1000x better! Good honestly people!" }

[ { "label": "1", "score": 1 } ]

"2016-02-07T00:00:00"

{ "text_length": 906 }

{ "text": "The driver didn't speak when I got in the car, he was very disrespectful. I went out one night and had on one of my good outfits and when he saw me he said something smart about what I had on." }

[ { "label": "1", "score": 1 } ]

"2018-07-10T00:00:00"

{ "text_length": 192 }

{ "text": "I have used Uber in Portland, OR, Houston and Norfolk, VA. I have found the service to be good. My best rides are when the driver gets out to find me. Sometimes at busy airports it is hard to find your Uber especially at night. The texting for the driver helps also. It was always appreciated when the driver took the luggage to the door." }

[ { "label": "4", "score": 1 } ]

"2019-03-11T00:00:00"

{ "text_length": 338 }

{ "text": "Worst customer service I've ever encountered. Every response is just a copy/paste canned response...they don't even read the actual complain/comment/request. I have to send my issue to them 7-10 times with multiple responses back...that's about 30-40 emails back and forth to get something as simple as a $5 cancelation ride waived because the app froze and I couldn't cancel in time. It's just ridiculous. Glad all the Sr. leaders of the company resigned or were fired. Hopefully it changes the culture, but I doubt it, all the customer service reps are nasty ass offshore peeps that don't care about anything but their \"ticket resolution\" numbers." }

[ { "label": "1", "score": 1 } ]

"2017-08-29T00:00:00"

{ "text_length": 654 }

{ "text": "Use Uber all the time and only a few times with issues. Canceled me once, rescheduled and guy still came on time. A lot of the drivers are certainly above the average cab driver. Clean newer cars, no smoke and speak English!" }

[ { "label": "4", "score": 1 } ]

"2019-02-21T00:00:00"

{ "text_length": 224 }

{ "text": "Rudest, most ignorant and have had 3 or 4 that drive past & LEAVE you stranded particularly IF it IS A RIDE SHARE. THOSE ARE the most economical however some drivers don't want to take them." }

[ { "label": "1", "score": 1 } ]

"2018-07-13T00:00:00"

{ "text_length": 190 }

{ "text": "I had purchased a $50 Uber gift card thru the phone app and used my debit card. There was a problem with email addresses and changed phone numbers so that my son did not get the monies I paid for. I had to wait for the funds to reappear as Uber had to merge email accounts. 3 weeks and still nothing. There is NO LIVE SUPPORT. LINKS IN EMAILS ARE DEAD ENDS. The phone # 855.741.1209 is a third party and cannot verify app ecard purchases. I have left many messages for a call back... nothing." }

[ { "label": "1", "score": 1 } ]

"2017-08-25T00:00:00"

{ "text_length": 492 }

{ "text": "I took a 13.00 fare to pick up a car for my company. I had all of my stuff, which included 2 phones. As soon as the driver left I realized I forgot 1 of the phones which I with android device manager while emailing both he and Uber support 7 times each over the course of the next hour. The driver answered his phone once and obviously knew I was calling about my phone as the Uber automated system tells him that when it auto calls. He hung up and then did not answer again for another hour. Uber responded back with \"wait a while\". After the hour of trying I texted and left a VM that simply said, \"I know you have my phone because I can see it on GPS, please call me back.\" Well this moron obviously is not aware of gps technology and probably figured he was caught so he called me back. The conversation was unintelligible as he repeated over and over that he wasn't in my city any longer and couldn't get right back. " }

[ { "label": "1", "score": 1 } ]

"2016-05-17T00:00:00"

{ "text_length": 922 }

{ "text": "On app Uber lures u to money making areas but once u get there,your riding around wasting gas hoping you get a rider. wear and tear on your vehicle....good luck with that. Uber dont care.they stress u to drive but wont help u with money to fix car._x000D_Lyft Looks Out. If u wanna drive,Lyft pays better than Uber and less bull$#*!." }

[ { "label": "1", "score": 1 } ]

"2016-12-25T00:00:00"

{ "text_length": 334 }