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{ "text": "After a long trip we took Uber from our airport to home. It was my fault that in gathering our things I left one small bag in the back seat. I have been trying to contact the driver/Uber since then. My first attempt to contact the driver was successful in reaching him BUT he promised to bring the bag over but hasn't shown up yet (48 hours). I have tried contacting him again through the Uber App, which is the only way I know to get in touch with him. No return calls yet. I then went back to the app and followed the \"can't contact the driver\" link and have reached out to Uber to become involved -- twice. No response from Uber. This is NOT what I think of when I think of customer service. The bag contains critical things like me heart/BP Medication and my passport!" }

[ { "label": "1", "score": 1 } ]

"2019-04-17T00:00:00"

{ "text_length": 772 }

{ "text": "we had a need to move a driver from our lot to the shop to bring buses back (after repair). It seemed feasible to use Uber so noone had to drive the driver back and forth and waste time. First time we use Uber, we were charged $19 for 6 miles distance (18 minutes drive). Next time we were charged $15 for same mileage, same time. Third time we were charged $36 for the same distance same time of travel. We reached out to Uber to find out why and their reply was because a BLACK car showed up. We had no idea about the scam they are running. They sent a black car and doubled the price when we all needed was the cheapest ride from point A to point B. This company is a rip off/scammer. We will never use their services again and we do not recommend them either. It would have been cheaper to just take a taxi for such close distance." }

[ { "label": "1", "score": 1 } ]

"2015-11-16T00:00:00"

{ "text_length": 845 }

{ "text": "I was recently left stranded by an Uber driver who canceled my pick up when he was only 1 minute away after I had been waiting for him for 15 minutes. He gave me no explanation. The Uber app automatically reassigned me another driver, but I had to cancel this one because I no longer had time to wait for another driver who was 20 minutes away. I was going to miss my bus to the airport." }

[ { "label": "1", "score": 1 } ]

"2019-03-11T00:00:00"

{ "text_length": 387 }

{ "text": "If you're planning to use Uber, beware of extra added fees and know that the app is not easily understandable. You can only book a ride using their app. It does not allow you to review your ride before purchasing it. You are booking a ride unaware that you have booked it. A car shows up, you get charged and if you're not there, you get charged a $5.00 cancellation fee. Drivers are supposed to call or text you when they arrive, but some don't. They drive off because you can't find them and you get charged for the ride and another late fee. There are no human beings available to talk to when you have problems. You have to manoeuvre around in their app to send an email to customer service. This company is a money making rip off. I would not recommend using it, especially if you're not familiar with apps." }

[ { "label": "2", "score": 1 } ]

"2018-05-06T00:00:00"

{ "text_length": 812 }

{ "text": "Disgustingly poor customer service. Responses in the app seem to come from robots because I received the same response 5 TIMES to my initial inquiry and follow up responses. It seems like there are no humans that actually write back to you. I tried to get help from their support account Twitter handle but of course it was disgustingly unhelpful as well where I was told to just keep going back and forth with these robots responding in the app. I guess I'm never going to get my issues resolved which means I'm losing money. Despicable way to treat customers." }

[ { "label": "1", "score": 1 } ]

"2018-11-25T00:00:00"

{ "text_length": 561 }

{ "text": "Girlfriend ask me to send her an Uber, so l ordered the economic or pool which US$3.30. l provided the exact address of my girlfriend which was going to ride to my apt. Well after a while UBER sent me a text that the ride was canceled by driver, and also to try one more time with another driver. Well l tried, so finally succeed, but the driver could not find the address l provided. He went to another address, but finally reached the destination provided. l called the driver and he told me that he was sent to another address, but the address l provided was accurate. But as l said before, finally reached my girlfriend and brought her to her destination. " }

[ { "label": "1", "score": 1 } ]

"2019-01-04T00:00:00"

{ "text_length": 660 }

{ "text": "I am very pleased with the service and the professionalism of the drivers. I am a travel nurse and I am in different states often and I use Uber and I am never disappointed with the drivers. They are courteous and on time to pick me up. I feel safe when I'm in the vehicle on a trip." }

[ { "label": "5", "score": 1 } ]

"2019-03-14T00:00:00"

{ "text_length": 283 }

{ "text": "I used Uber for the first time, I ordered a taxi and I received messages saying a taxi was on its way only for them then to cancel it, this happened twice in the space of 20 minutes or so. It was around 2am on and I was on a dark road waiting. Then I received another message saying a taxi was on its way and would be there in 8 minutes. A good twenty minutes later it still hadn't arrived. I rang the driver and he said he was on his way. After another ten minutes he rang me to say he had arrived! He had not! I explained where I was only for him to then hang up on me! To make matters worse Uber then messaged me to say they had taken £4.00 off my card because I had cancelled the ride! I then had to walk three miles home. I cannot get any response from Uber. Stay away from the scamming b stards." }

[ { "label": "1", "score": 1 } ]

"2019-06-02T00:00:00"

{ "text_length": 805 }

{ "text": "Uber's human customer service for riders is deliberately non-existent. The only service offered is via the app. There is no way to send email to Uber describing a problem. There is no way to send feedback to Uber except via the app, and then only tightly restricted responses are possible. I somewhat get it. There are countless millions of Uber riders, and Uber does not want to spend money reviewing random complaints. But I have found no way to provided feedback for a very serious problem." }

[ { "label": "1", "score": 1 } ]

"2019-04-25T00:00:00"

{ "text_length": 493 }

{ "text": "UBER Warning!!!!! _x000D_ BE WARNED!!!!!!!!!!!!!!! UNAUTHORISED CHARGE TO CREDIT CARD!!!! we did a quote for a trip in Brisbane $35!! When we booked they ADDED $50 EXTRA to the bill without advising us. The charge just went straight to our Credit Card. So a $35 trip was charged at $95...... $45 for the trip (higher than quoted) $50 surge charge. NO phone number to call so we emailed them and they said SORRY NO REFUND!!!! They can charge anything they want to your credit card. They call it a SUrge Charge... a charge they can add when they are busy. They say they tell you but the drive avoided the question when asked what the cost would be.... Its such a pity as it would be an awesome service but you cant be sure what they will charge. JUSt BE WARNED!!!!!!" }

[ { "label": "1", "score": 1 } ]

"2015-11-09T00:00:00"

{ "text_length": 766 }

{ "text": "I recently had the need for transportation while in Tampa, FL, assisting my sister-in-law with a medical issue. We flew there from Texas and were told to try Uber instead of a regular taxi. We did and we both were pleased that the vehicles were clean, the drivers friendly, and the prices much better than taxis. I know, because the cost from the airport to the hotel in a taxi cost me 2x the cost of returning to airport from hotel in an Uber car." }

[ { "label": "5", "score": 1 } ]

"2017-03-06T00:00:00"

{ "text_length": 448 }

{ "text": "Three time is one week I had to fight them on so called \"guarantees\". First on a guarantee for referring passengers which I sent approximately 7 emails back & forth before they upheld their simply $20 guarantee and also twice for a special weekend guarantee where they wanted as many drivers on the road and promised a specific amount of money which not only did they not back up, I had to go back and forth again with them on it. If they upheld their policies, I'd give them 5 stars. The people you meet, drivers and riders are awesome. Unfortunately, the company lies constantly. What a shame." }

[ { "label": "1", "score": 1 } ]

"2016-06-22T00:00:00"

{ "text_length": 595 }

{ "text": "More than once I've had to witness UBER drivers not following the laws of the road. For instance - one driver was driving on top of bicycle lanes and areas not meant for moving cars; another time, another driver was on a side street at a stop sign but made an inappropriate gesture with his hand and halted traffic moving along a busy road so that he could cross over despite not having the right of way. It's not just infuriating, it is beyond unsafe to have these untrained, unregulated, unruly drivers be allowed to engage in such a profession and endanger the lives of others. They might have provided faster service, and maybe this is what they think will give them better ratings and reviews, but I would rather be alive and it is beyond shameful that UBER does nothing to discourage and prevent this sort of recklessness." }

[ { "label": "1", "score": 1 } ]

"2016-01-24T00:00:00"

{ "text_length": 829 }

{ "text": "It's a really great thing. They should have more incentives for discount rides after you build up lots of rides or give them references for business. But other than that they are very safe and a great concept." }

[ { "label": "4", "score": 1 } ]

"2017-09-23T00:00:00"

{ "text_length": 209 }

{ "text": "Booked a ride with them and was not taken to correct location. Contacted for a refund. They gave a refund and 4 days later increased the amount of the fare and charged my account again. Now refusing to correct the situation. I will never use or recommend Uber again. I'd rather walk 10 miles!" }

[ { "label": "1", "score": 1 } ]

"2017-01-10T00:00:00"

{ "text_length": 292 }

{ "text": "I've already left a bad review on the app but since their a Trump supporting company and to stupid to know how to make their crap work I can't edit it. I'm a traumatic brain injury person who almost fell 3 times on my way home because they can't give you a proper estimate of their drivers and I had to walk home in below freezing temperatures without a jacket. Their app is just bloatware and they think just because they support the illegitimate president they are safe from public opinion! If you are reading this and have a android, do yourself a favor and get the lyft app!" }

[ { "label": "1", "score": 1 } ]

"2018-03-18T00:00:00"

{ "text_length": 578 }

{ "text": "I've been using Uber for years. Then I tried to use it and there was a 7.00$ bal due. That's impossible as it's paid automatically so I pushed the button to pay and then it said I was deactivated. What did I do? I can't get into my account to ask, can't find a number to call. I have used this account for years. I'm livid!!" }

[ { "label": "1", "score": 1 } ]

"2019-03-04T00:00:00"

{ "text_length": 324 }

{ "text": "Whys it so hard to find Darlington road.se27 0ud my satnav brings me to door .cab always on wrong road so I have to walk around roads looking for cab . On going problem." }

[ { "label": "1", "score": 1 } ]

"2017-04-22T00:00:00"

{ "text_length": 169 }

{ "text": "I've been working for Uber for a week, I tried to pay out my funds, it won't allow me to, I've called technical support and each person had a reason why I cannot get my funds. This establishment is very unprofessional. Having a conversation with the support team they will repeat the same thing over and over and no resolution. I would not recommend anyone who doesn't have another income to drive with Uber. Terrible." }

[ { "label": "1", "score": 1 } ]

"2018-08-30T00:00:00"

{ "text_length": 418 }

{ "text": "Uber has been a stellar solution for commuting in my home area of northern VA. Seems I've only had one issue and it was resolved within 24 hrs -- the driver did not use the shortest route possible. I was immediately refunded the difference. Each driver has been great in operation of the vehicle and demeanor. I've also used Uber in Washington and FL." }

[ { "label": "5", "score": 1 } ]

"2017-03-11T00:00:00"

{ "text_length": 351 }

{ "text": "On November 17th 2017 I requested a Uber ride at 5:20am. Had to be at work at 6 o'clock. Am a half hour ride. The driver got to me at 5:45 am and after a 20 min. Debate with the driver of where I live at and work. Needless to say I arrived at work late. After I reported the driver to the company they promised to refund me my money back. To this day have not seen it." }

[ { "label": "1", "score": 1 } ]

"2017-12-03T00:00:00"

{ "text_length": 368 }

{ "text": "I use to use Uber all the time until this past week I purchased a car. After I got my car I received several charges from Uber on my account. I immediately informed Uber who advised me it was indeed on another customer's account. However they have done NOTHING to try and rectify this issue. They have the worst communication system possible. No one has responded in two days and they didn't even refund me!! I will also be putting this review on BBB. UBER IS A BUNCH OF SCAM ARTISTS AND I'LL NEVER USE THEIR SERVICE AGAIN." }

[ { "label": "1", "score": 1 } ]

"2017-06-24T00:00:00"

{ "text_length": 523 }

{ "text": "Up until 2 days ago, I had been an Uber partner for over a year and must say their practices are very questionable. 1st point, DRIVERS. How can a company claim they do \"background\" checks, and on countless occasions have the drivers be a bunch of menacing idiots, providing questionable rides in even more questionably safe cars, all the while being more focused on his/her phone conversation than the road. SERIOUSLY?! Now if these checks were, in fact, being done, then why the battle for not allowing drivers to be fingerprinted? It's an honest question, and quite frankly, a legit one. You claim your drivers are safe, but are unwilling to back that up with something so simple as fingerprinting?! LET THE BUYER BEWARE! " }

[ { "label": "1", "score": 1 } ]

"2016-06-29T00:00:00"

{ "text_length": 724 }

{ "text": "We landed in Syracuse airport at 11:45 pm on a Sunday night. Used the Uber app, a car was shown on the map as on the way from the city. Then it disappeared. No Uber ride. Waited an hour and caught a regular cab. Customer service was non-existing as usual. Hey Uber! That's no way to run a business! If you say you are a service to the public, then act the part." }

[ { "label": "2", "score": 1 } ]

"2018-07-19T00:00:00"

{ "text_length": 361 }

{ "text": "I live in Springfield MA. It used to cost $6.50 one way to go 5 minutes away. Now it's $10.50 one way! That's a drastic increase! I only used them infrequently as I'm receiving disability and have financial hardship. Now I can't afford them at all! As a former dental hygienist, in my opinion this is unethical and unprofessional business practices." }

[ { "label": "1", "score": 1 } ]

"2017-11-22T00:00:00"

{ "text_length": 349 }

{ "text": "I have been using Uber for 2 years now. Seemed ok, but recently I was charged for a ride I took months ago (I remembered the amount - 20.04) so I opened the app and looked into trips I've taken and amounts billed. I also checked my Paypal account to verify and double check payments, and Wow I have random charges that do not coincide with rides, I have one account of double billing, and three separate charges for 17.84, 18.84 and 28.46 that have no rides associated with the dates. One was on Christmas day when I know I didn't use that service. I contacted Uber but have yet to hear anything. I cannot find any phone numbers, and the app is not very helpful." }

[ { "label": "1", "score": 1 } ]

"2018-11-04T00:00:00"

{ "text_length": 662 }

{ "text": "By far Uber treats there drivers as if they are convicts on bad review or someone does not like you you will be dismissed. If an incident happens and you try to get information they automatically assume you are guilty. I was recently sexually harrased by one of my customers while driving I noticed Uber of the situation and they brushed if off basically saying it was my fault and I should have not interacted with the customer. The immediately deactivated my account without giving me any notification and then stated I was under investigation I called the company and all I got was the run around someone will get back to me. Then an email stating that my account would be permanently deactivated I was the victim but they want to keep these so called good ratings. They do not care about there drivers at all beware stay away" }

[ { "label": "1", "score": 1 } ]

"2017-08-01T00:00:00"

{ "text_length": 834 }

{ "text": "I use Uber service at least 20 times a month, I was charged for an additional stop that I did not take, when I contacted the help website they were less than helpful. I received a response “the driver's additional stop was justified”, and I in turn was charged the additional amount. So, I asked 3 times for a refund for the money that I added to my account for future trips that I would be taking, and I never received a response. As a matter of fact the Help Desk kept pinging me without a response. This is not the first time that this has happened, but it's the first time that my money was not refunded; it's the same address every time that Uber adds to my trip." }

[ { "label": "1", "score": 1 } ]

"2019-05-11T00:00:00"

{ "text_length": 672 }

{ "text": "I am an Uber driver and have been doing it for the past year. Anyone who surpasses 25 Uber requests can cash out the same day, which is called Instant Pay. Lately I have been trying to cash out after working for them, and it doesn't give me an option. I spoke with 2 different supervisors with whom they tell me there is a lot of deliveries paid for through Uber Promotions and caused a red flag on my account preventing me from cashing out money I have earned. The first supervisor advised me to try taking a few rides instead of deliveries, and that should fix the issue and my money will be available the next day. I followed his advice and the next day I was able to cash out. " }

[ { "label": "1", "score": 1 } ]

"2017-12-10T00:00:00"

{ "text_length": 681 }

{ "text": "I have driven for UBER in Kansas City for over 1 year. I have also assisted with the regulatory process by testifying in Jefferson City State House and have participated in a number of Uber charitable/community events in KC. The greater Kansas City Missouri and Kansas metropolitan area people just LOVE riding with Uber and truly appreciate the higher level of service and safety that Uber delivers over the archaic taxi services. Uber is also a very good company that treats its drivers with great respect. The Uber app for Driver Partners is simply amazing and has evolved to include trip details, earning summaries and great rewards that rival many US Fortune 100's offerings. As to earnings, Uber provides a real opportunity for drivers to make good money doing a highly rewarding job on a full-time or part-time basis. At first, Uber will enter a market with a much lower price than the taxi services to help boost the customer base but they are also smart enough to know that price increases are also necessary to reflect the higher level of service that Uber delivers while still providing personal transportation at lower prices than taxis. With the latest revolution in Kansas and Missouri Taxi Code to solidly position Uber in Kansas City for the longterm, drivers should expect to make hourly rates in excess of $30 per hour due to increased demand. It's great to see that Uber, and Uber Riders, has elevated the job of driving for personal transportation to an attractive opportunity for students, single parents, single-mothers, veterans, ex-taxi drivers and anyone who wants to sup,went their income or make a good salary on a full-time basis. THANK YOU UBER FOR PROVIDING OPPORTUNITY FOR MANY IN KANSAS CITY AND FOR MAKING PEOPLE HAPPY!!!" }

[ { "label": "5", "score": 1 } ]

"2015-07-06T00:00:00"

{ "text_length": 1763 }

{ "text": "The City of Dallas is supporting fraud companies like Uber and Lyft, Shame on you City of Dallas!!!:(" }

[ { "label": "1", "score": 1 } ]

"2015-05-14T00:00:00"

{ "text_length": 101 }

{ "text": "I've never had a problem with Uber until last night. I scheduled a ride last night and it cost $12.00. When I called for a pickup they told me it would be a while and that the price went from $12.00 to $40.00 because they were busy, what B.S. So I wheeled my friend and her wheelchair at night in the dark at 12 midnight through a bad area because no one was available to pick me up and I only had enough money for the original price of $12.00. Being a female with a disabled person in a wheelchair was a very dangerous situation. I really think Uber stinks because of this." }

[ { "label": "3", "score": 1 } ]

"2019-04-21T00:00:00"

{ "text_length": 574 }

{ "text": "Driving for Uber is simultaneously good and bad. Pay is constantly fluctuating. Very unstable. $600 one week, $350 another week working same hours. They let anyone be a driver so there are more drivers now then there are rides available. Very incompetent system no way of contacting support except email or from app by selecting specific problem and even then they respond with an automated message based on problem. They do not help with maintenance or gas. A few cents off their gas credit card. Big whoop still spending $80-$100 a week on gas to drive full time and 6,000+ miles a month. And the service is way too cheap a measly 65 cents a mile and 11 cents a minute in my area with customer always wanting to make extra stops and screwing me out of my time. And they encourage people not to tip. Even for Uber eats I wait in long line and bring food to your door for $4 and no tip? Waste of time and destroys your car. Only good to make extra spending money not full time. Not to mention some customers are petty and will leave bad ratings for something like dirt on the floor. Ok 10 other people were in my car today how would I not have dirt, part of which is from you? I have time to vacuum after every ride? They expect so much out of a taxi service. Even had people complain that I didnt have the wireless Aux for their iphone 7 are you serious?" }

[ { "label": "2", "score": 1 } ]

"2017-05-11T00:00:00"

{ "text_length": 1355 }

{ "text": "Yesterday Uber had charged me $43.70 for 20 minutes 8.1 miles long drive that we were making two times a week for the past 2 years and usually costed us $18-21. I have contacted Uber and they claim that the charge is justified because it happened during alleged peak hours and after back and forth correspondence offered to credit me back 25% of that charge, which is still way too high. Let us run the numbers. Effectively, what Uber is trying to say by defending this charge of $43.70 for 20 minute 8.1 miles long ride is that your driver is making $131.10/hour that would translate into $272,480 annual salary!!! Really? An executive salary for the taxi drivers and you are expecting the general public to believe this nonsense!?! Which percent of this revenue the driver is actually going to see?" }

[ { "label": "1", "score": 1 } ]

"2018-06-01T00:00:00"

{ "text_length": 800 }

{ "text": "Uber has terrible customer service. They have tried to automate their support to a point where the human component has been removed. Anyways today I have an actual issue. I took a ride that was quoted $5 and when I was charged $5 for. I received an email from Uber saying they updated the fare to $20. The explanation was the driver had a problem with the timing? It was a 4 minute ride. I can't even reach anyone at Uber and no one will get back to me. This is a terrible terrible company. Use the alternatives." }

[ { "label": "1", "score": 1 } ]

"2016-10-14T00:00:00"

{ "text_length": 512 }

{ "text": "Short trip take a cab. Longer run out of town or airport its Uber" }

[ { "label": "4", "score": 1 } ]

"2016-02-22T00:00:00"

{ "text_length": 66 }

{ "text": "I have been trying to drive for Uber now for 4 weeks. The funny part is my girlfriend who is of a different ethnic background was approved within a week with my same car, my same insurance and a worse driving record. However I am getting the runaround for weeks with the same car and information and a much better driver record and I believe that I'm being treated this way because of my nationality. The customer service representatives for Uber played games and sent me multiple email links that took me back to the same page that did not help and I had to call four times in order to still not be active as a driver. I believe they give these Representatives too much power and they need to correct the situation before the situation corrects itself." }

[ { "label": "1", "score": 1 } ]

"2019-01-31T00:00:00"

{ "text_length": 753 }

{ "text": "Last night, I received a text from Uber stating that the email address on my Uber account was changed. Since then, I have not been able to log into my account. The hacker also changed the password. Everywhere I look, it all comes back to having the correct email address on the account. I have tried contacting Uber to resolve this problem - there is no phone number and the given email address does not accept incoming messages. The only way to contact them is to fill in a contact form on their website and hope they call. " }

[ { "label": "1", "score": 1 } ]

"2017-06-08T00:00:00"

{ "text_length": 525 }

{ "text": "After working for several months in an area without Uber, I returned to find the Uber had several large ‘pending charges' on my account. As we are in the process of closing on a house, making sure our accounts are straight is critical... Yet there are the Uber charges soaking up funds without ever going into a status to dispute them. Uber rather unhelpful ‘help' page says these charges are necessary to verify account. Normally, these charges are pennies... Not the same amount as a ride (for each of several ‘verifications')?" }

[ { "label": "1", "score": 1 } ]

"2019-02-27T00:00:00"

{ "text_length": 535 }

{ "text": "Wow! Where do I begin?! I applied to be a driver, I waited, waited, waited&waited some more. I had to contact them in order to find out my status. I don't like giving my info to just anyone. Long story short I was denied&told I should've got my background check. I was given a website to contact the supposed Background company& they couldn't find ANY info on me in their system. MAYBE because I DON'T have much of a criminal background. BUT! You've got this FOOL killing folks for a hobby. REALLY Uber?! Clue me in" }

[ { "label": "1", "score": 1 } ]

"2016-02-23T00:00:00"

{ "text_length": 515 }

{ "text": "Have a problem with Uber gift card and it's been 2 months as of April 2019. After being bounced around from different Uber helpers via email since you can't call into uber, the problem is still not fixed with my gift card. Every response is an automate response because they never read the full compliant. Finally got move to a manager and the response was also automated. Was told they can't do anything if you gift card got stolen, when I never mention it being stolen. I have to card but then it's not working, so uber robbed me of $200.00 now!" }

[ { "label": "1", "score": 1 } ]

"2019-04-11T00:00:00"

{ "text_length": 547 }

{ "text": "I have been using Uber for a couple of years now. I use UberPool at least once a week. I recently requested a ride home from babysitting and was pretty upset when I was charged more than what I agreed to and that they wouldn't honor the initial price. The price I was told was $5.83, but when I got home I saw that it was $11.12. The driver did miss the exit and add more time and distance, so I figured that once I explain this to customer service that they would refund me the difference as this was not my fault. I hope that the driver didn't do this intentionally. They did not, and are standing by what they charged me. I am pretty heated and I am going to start to use Lyft as much as possible even though it is a little more expensive. I am super disappointed with their customer service." }

[ { "label": "1", "score": 1 } ]

"2017-03-27T00:00:00"

{ "text_length": 795 }

{ "text": "I have been unable to use my uber account for over a week, they cannot send a verification code to my phone, i tried a friends number, still not working, I called my provider, SMS messages are permitted, an after 16 emails to uber m they are still telling me they have a new team working on it and will resolve it, I have asked them to call me several time as they have numbers on their site that are definitely not uber. I cannot believe such a company gets away with this , they do not deserve business, I feel bad for their employees, I will be usong Lyft from now on!!" }

[ { "label": "1", "score": 1 } ]

"2018-09-18T00:00:00"

{ "text_length": 576 }

{ "text": "So I am away in Vegas and I called an Uber for my daughter in Los Angeles to pick her up at school and take her home. I've done this tons of times with Uber. The school 10 minutes or 3 miles away. It is straight down the street. So I see a charge for 12 dollars and I look and I see the Uber driver picked up my daughter, drove past my house and took her 20 minutes out of the way and then took her back home. So I say that has to be a mistake. I dispute it. No way a 10 minutes ride is more than 10 dollars and I picked a Uberpool so no more than 6. The driver picks up a second person DOWN THE STREET FROM MY HOUSE and goes and gets on the freeway. My daughter let him know he's going in the wrong direction and he still take the second person home and then bring her back. Making a 10 minute ride 30 minutes." }

[ { "label": "1", "score": 1 } ]

"2017-05-01T00:00:00"

{ "text_length": 811 }

{ "text": "I have used Uber four times now. Every time I use Uber I have had an excellent experience. The drivers are professional and the cars are nice. You get what you pay for and I will never take a taxi again. It's Uber all the way" }

[ { "label": "5", "score": 1 } ]

"2015-05-04T00:00:00"

{ "text_length": 225 }

{ "text": "I have a temp medical condition that prevents me from driving, still have to do errands. Taxis in my area are unreliable & don't take cards. So I thought I'd try Uber. Downloaded their app , entered info they asked for ; scheduled a car , waited past due time , got a cancellation notice for no funds (I gave them my credit card) ; tried to re-schedule , same issue. Each time the notice gave an address 2 numbers off of mine but close so I know no car came. There is no way to contact anyone by phone or online to help resolve the issue. Never again ." }

[ { "label": "1", "score": 1 } ]

"2019-06-16T00:00:00"

{ "text_length": 552 }

{ "text": "Don't bother using this company, they are pathetic. Uber sent a auto to the wrong address then charged me $5. for not coming out on time. Then Uber info has been hacked and 5 trips were charged to my Visa card. I notified Visa's fraud department and Uber. I gave Uber all the info with the dates, charges and trip code numbers. It's possible to get Uber on the phone. Uber keeps asking me via email for the same info I've sent. DON'T USE UBER." }

[ { "label": "1", "score": 1 } ]

"2018-01-12T00:00:00"

{ "text_length": 443 }

{ "text": "Driver cancels then I get a cancellation charge?? Then I tried to find a number to call Uber... Goodluck with that! I reported it to my bank and I requested to have my account deleted, which was another major job! I REALLY DISLIKE THIS COMPANY... VERY SNEAKY AND SHADY!!" }

[ { "label": "1", "score": 1 } ]

"2018-05-16T00:00:00"

{ "text_length": 270 }

{ "text": "Our driver never showed up and Uber cancelled our ride, not us. They charged us a cancellation fee for them cancelling. When I disputed it they would only credit it on future ride instead of refund back to our credit card. Why am I only getting a credit on account instead of a full refund to my credit card used?? This is not right what you have done when it was a Uber error." }

[ { "label": "1", "score": 1 } ]

"2019-10-21T00:00:00"

{ "text_length": 377 }

{ "text": "First and foremost there is no phone number to contact Uber. Is that legal? Second of all, I have used Uber about 20 times. Great idea but what they do not disclose is that on top of the charge that you pay when you schedule a ride they add an additional charge usually under a dollar. For WHAT? Example: I just scheduled two rides, both for a friend about 30 minutes apart. The first ride was 14.67, the second ride was 15.37. I checked my account and they charged me .40 for no apparent reason and .12 for the second ride. They do not tell you what it is for but it is an unauthorized withdrawal. Pass this information on. How long will customers allow ourselves to be ripped off? It shows how absolutely lazy we have all become to even allow these companies to continue to rob us." }

[ { "label": "1", "score": 1 } ]

"2018-10-12T00:00:00"

{ "text_length": 783 }

{ "text": "This was the first time that I was using the Uber app. I attempted to set up a pick up for a future date to go to the airport. 5 over drivers showed up. One of them charge me a cancellation fee. One of them charge me for the trip to the airport that I never took. Once I realize that they were showing up I immediately texted the drivers and told them this was a mistake. I wanted it for a future date. They said no problem. However they still showed up and they still charge me. Do not use Uber. They are Crooks. The only reason I gave him one Stars they won't post this review unless you give them some type of rating so I gave them one star even though they deserve nothing." }

[ { "label": "1", "score": 1 } ]

"2018-11-14T00:00:00"

{ "text_length": 677 }

{ "text": "DON'T EVER USE UBER!!!! They don't hold any of their drivers accountable for their actions and they are dismissive and unprofessional when you try to contact them to resolve an issue or complaint! I had an uber driver damage my BMW in a hit and run and uber did NOTHING to resolve the issue. They couldn't even apologize on her behalf! I had a description of the driver, her SUV, video footage from the hotel, witness statements, pictures of her car before she fled and they still can't compensate me in any way, let alone apologize! I mentioned that I had to seek medical attention and they don't show any sympathy or concern for my well-being! If this driver didn't have something to hide (i.e. drunk, drugs, weapons in the car etc) then why would she run knowing there were cameras at the hotel and multiple staff who saw her and told she was wrong and she saw me taking a pic of her SUV!? What's even more ridiculous is they don't consider their drivers as their \"employees\"! Read this for yourself \"Driver-partners are considered as independent contractors and not employees. This technically means that driver partners are not employed by Uber Technologies, Inc or one of its respective company subsidiaries.Also, please be advised that the Incident response team is the sole entity in charge of handling all accidents and property damage claims. All claims that we handle are processed based on facts, reason, and logic.This being said, some customers that are emotionally invested in the situation can take this as a lack of empathy. Their need to be heard and understood will often outweigh their ability to focus on the details of the problem.Lastly, if you would want to directly speak to our CEO you need to find a different channel to do so as we are unable to cater to your request. I trust I've been able to explain our position clearly.\"Ps. Pray you don't ever get in an accident with an uber driver in vegas because the useless cops and laws here will allow these drunk/high uber drivers commit crimes!!!! LVPD doesn't give a fck about driving under the influence. _x000D_FCKN UNBELIEVABLE!!!!!!!!! FCK UBER AND CAN'T WAIT FOR THESE FCKS TO GET THEIR DAY IN HELL AND GO BANKRUPT!" }

[ { "label": "1", "score": 1 } ]

"2018-07-22T00:00:00"

{ "text_length": 2197 }

{ "text": "I live in Clifton nj and needed a car for my wife at 4:30 and it said no cars are available . To take a flight ! So is uber 24/7 or not. *****@aol.com I live 14 miles from Manhattan so I thought it would not be a problem." }

[ { "label": "5", "score": 1 } ]

"2016-05-18T00:00:00"

{ "text_length": 222 }

{ "text": "I ordered myself for a ride about 10 blocks away from my home to a restaurant knowing I would be consuming alcohol. They offered me a discounted ride to walk to the corner of my block for pickup. I agreed to that. Once I confirmed my ride, I was notified I would be dropped off about 4 blocks away from the restaurant. I never agreed to that. That part was not advertised. That area is unsafe being is next to a highway ramp with no crosswalks or traffic signals to get to my destination. So I immediately canceled the ride. " }

[ { "label": "1", "score": 1 } ]

"2019-10-05T00:00:00"

{ "text_length": 525 }

{ "text": "Just witnessed an Uber driver allow 12 drunk minors get into his SUV with open containers. Called the police on him. Of course, he was long gone when they arrived here. Then he had the oddity to tell me (the Uber) driver he was law enforcement. Now correct me if I'm wrong but since when do cops drive around drunk teenagers? They don't which is exactly what I was thinking. This company need to be shut down which I thought had happen already. " }

[ { "label": "1", "score": 1 } ]

"2016-01-10T00:00:00"

{ "text_length": 445 }

{ "text": "Uber has been ripping its drivers off and need a class action lawsuit against them for doing so on several occasions. I've reached out to them about trips I completed with them and never got paid for. I completed a delivery and was not paid for doing so on several occasions and the customer service sucks and require us to email them to get help. They ask you to wait 24/48 hours to be paid but they never pay you." }

[ { "label": "1", "score": 1 } ]

"2019-03-07T00:00:00"

{ "text_length": 415 }

{ "text": "Uber is \"generally\" quick, reliable, and safe. Only had 1 driver with strong smell of marijuana in the car- put me on guard of being pulled over by police. Otherwise, drivers I've encounter were courteous and cognizant of their safety as well as mine by introducing themselves and calling me by name. I always check the license plate before entering the automobile." }

[ { "label": "4", "score": 1 } ]

"2019-04-19T00:00:00"

{ "text_length": 365 }

{ "text": "I booked a ride to my grocery store (HEB in Austin). Getting there was fine. When I was ready to go home, the app malfunctioned and I could not connect to Uber to book my trip home. I had good Internet coverage (I checked) and my phone was working perfectly fine. I just kept getting a read error message across the bottom of my screen \"Cannot connect to Uber.\" (or something similar to that). I am 77 years old suffer from Stage III COPD and back injury and typically only used transportation for the disabled. I am on oxygen and was carrying that equipment, as well as my handbag and a very heavy bag of groceries." }

[ { "label": "1", "score": 1 } ]

"2019-03-01T00:00:00"

{ "text_length": 616 }

{ "text": "Some of the drivers are creepy. Some of the passengers are rude. I don't like the surges as a passenger but it's cool for the drivers." }

[ { "label": "4", "score": 1 } ]

"2017-03-05T00:00:00"

{ "text_length": 134 }

{ "text": "I used Uber two years ago in Philly multiple times and never had a problem. Had no need to use them again until the third week in May 2018. Logged into the app and scheduled a ride. Everything went well and the driver arrived as expected. I took my ride, tipped the driver in cash (who was very nice and polite) and thought that was the end of it. When I got my emailed receipt, the ride was $10 more than it should have been! I contacted Uber through email to resolve and they claimed that I chose the \"Uber XL\" trip, which was more $$ (I have to assume because my driver came in a newer Cadillac Escalade?), but I ABSOLUTELY did NOT choose that ride option when I booked it. I remember seeing it as an option, but that's not what I wanted nor chose. " }

[ { "label": "1", "score": 1 } ]

"2018-05-27T00:00:00"

{ "text_length": 752 }

{ "text": "I requested an uber from my home 10 minutes from DTW on Saturday July 16 at 6:45am. 11 minute eta. 8 minutes into it, I had my son check on it_x000D_ THE TRIP was cancelled. OMG what a predicament I had. Ended up driving myself. Cannot trust to do this again." }

[ { "label": "1", "score": 1 } ]

"2016-07-19T00:00:00"

{ "text_length": 259 }

{ "text": "Uber is like a dream come true! yes nice and comfortable ride which picks you right from your house no need to go to the main road to catch a taxi! thumbs up to uber !" }

[ { "label": "5", "score": 1 } ]

"2017-07-07T00:00:00"

{ "text_length": 167 }

{ "text": "Uber has made transportation much easier, however, it is overrated and expensive. Uber only cares about $ and drivers but does not care about customers at all. First there is not a phone number to reach if you ever encounter any kinds of problems. Only 10% of drivers are actually nice and professional. Uber taking your money when the driver cancels the ride is just ridiculous. Uber should not cut $$ from your account even if you cancel the ride. If our ride cancellations affects the drivers, then Uber should be able to solve that issue for drivers. Customers should not be paying even for a single penny, if they don't use the ride." }

[ { "label": "1", "score": 1 } ]

"2018-10-11T00:00:00"

{ "text_length": 638 }

{ "text": "My son used UBER to and from school which is 3 miles at least 3 days a week @ approximately 7$ each way. Lately, UBER has increased dramatically from 7$ to 37$. Talk about taking advantage of the consumer. A taxi would've been more reasonable. I'm so disappointed with this company and gladly have deleted my account!!!" }

[ { "label": "1", "score": 1 } ]

"2016-04-16T00:00:00"

{ "text_length": 319 }

{ "text": "I've only recently started using Uber for rides to and from work or to the next city over to visit close friends being that I do not have a car anymore. I've noticed inconsistencies in the fares as well as being blamed for the mistakes that drivers are making or that the “Uber GPS” makes. I was charged over $40 from my house to the house of a friend 10 miles away and the same ride was the same distance where I was taken 10 miles home. The ride home only cost me $21. How the HELL did it climb an extra $20? Especially when my driver got lost and passed my drop-off route. I sent a complaint hoping to get a price adjustment and was told that I basically should have told my driver not to get lost. As if it was my fault that they continued to pass my drop off point which was clearly made known before my pick up in the first place. Goodbye Uber and hello Lyft." }

[ { "label": "1", "score": 1 } ]

"2018-05-06T00:00:00"

{ "text_length": 869 }

{ "text": "Sketchy minivan came to pick up my mom and me up in a dark, isolated place where they never would have known there were people waiting for an Uber. A large good looking ** man (about 35-40ish) that had the likeness of an '80s rapper got out of the front seat, sat in the back and motioned for us to get in. The driver, a Pacific Island or Asian descent man (about 40-45ish, or more) who had the likeness of the guy from Fantasy Island looked nothing like the photo of the driver in the app and didn't respond to the mentioned name. Wrong car. Set up like a ride share in the Maryland Baltimore area. Driver not the driver in the photo in the app. Driver did not respond to his name or know my name. What the heck, Uber?!" }

[ { "label": "1", "score": 1 } ]

"2018-11-27T00:00:00"

{ "text_length": 720 }

{ "text": "I have been punished for circumstances beyond my control. I have asked repeatedly for someone to tell me what I have done wrong or could have done differently and no one will talk to me about it. You see, I am a driver for Ubereats, and I loved it until Friday night when I had several orders not completed due to circumstances outside of my control. 2 orders could not be delivered because the restaurant wasn't serving the items at that time. " }

[ { "label": "1", "score": 1 } ]

"2019-10-17T00:00:00"

{ "text_length": 445 }

{ "text": "October 31st at 11:01 PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01 PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20 PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:3 PM still no Uber driver. " }

[ { "label": "1", "score": 1 } ]

"2015-11-01T00:00:00"

{ "text_length": 574 }

{ "text": "I have been in contact with Uber several times on different matters, one of them being that I had purchased an Uber gift card and was using it for my rides, uber charged my credits on my account and also charged my bank account. They had returned most of the rides back to my account except one. No matter how many times I have contacted them, they still have not given me back my money. I also had an issue with a gift card that had been purchased, it did not make it into my account and no matter how many times I contact them using their email helpline, they still have not put it on my account. It just turns out that the service is not worth all of the trouble, no phone number, no customer." }

[ { "label": "1", "score": 1 } ]

"2017-05-06T00:00:00"

{ "text_length": 696 }

{ "text": "We used über to take us to a concert in Columbus, OH. The driver there charged us $25.94. Said uber said he can charge 7 times the regular rate but he wasn't going to do that. The charge for the driver home was $148. He said he was allowed to charge 8 times the regular rate due to high demand. I personally feel that is not how you treat your customers and will never use uber again." }

[ { "label": "1", "score": 1 } ]

"2015-06-21T00:00:00"

{ "text_length": 389 }

{ "text": "I paid cash on 11/21 Thanksgiving eve because I was travelling overseas and did not want to use any money from my account as I had bills planned ahead while I was away, so I took an Uber to JFK that day and it went well then about two weeks later on 12/8 I returned and again took an Uber from JFK to my home and still paid cash. Only to look in my bank account two days later and found Uber had charged me twice both journeys. They refunded me some of it and they are still holding my money. I went back and forth with them via FB messenger because of course you can never call them since they don't reveal their phone numbers to customers. I am still waiting for them to honor their word and save their reputation. I will continue to complain until they return my full amount." }

[ { "label": "1", "score": 1 } ]

"2018-12-19T00:00:00"

{ "text_length": 778 }

{ "text": "Do not get below a rating of 4.6 stars as a driver because that is one of their guidelines" }

[ { "label": "3", "score": 1 } ]

"2014-10-03T00:00:00"

{ "text_length": 90 }

{ "text": "Riccardo, Honda Civic, license plate ** in Los Angeles was to pick me up at LAX. Waited only 5 minutes and he texted me to confirm where I was going. He said he would be there in a minute. He pulls up 20 ft from me, and as I walk out from curb he just takes off. I texted him saying, \"Where are you going?\" He said, \"I don't want to take you\" and then charged me a $5 cancellation fee despite he's the one that cancelled it at the last second. Riccardo you're a jerk. Your Uber profile states you drive because \"Need clients to support myself and loved ones.\" Such baloney ya loser." }

[ { "label": "1", "score": 1 } ]

"2018-10-31T00:00:00"

{ "text_length": 582 }

{ "text": "I have been using Uber for quite some time now normally through the app, but since I'm fighting with my phone company I have been ordering via internet at m.uber.com. I normally take the pool because it is cheaper obviously but m.uber.com doesn't provide fair quotes for the pool. I have to cross reference with UberX first to ensure no surging then make pool request. So I did that like normal and the price was 11-16, so I figured the pool should be at least less than 11. To my surprise I paid 15.52. I even took a screenshot and sent it over to Uber but no reply except the automated message. Straight rip off. Use Lyft." }

[ { "label": "1", "score": 1 } ]

"2017-03-02T00:00:00"

{ "text_length": 624 }

{ "text": "PROS: Really easy to use and fast arrival time of the car. CONS: Background check doubtful and sometimes car description is not accurate." }

[ { "label": "4", "score": 1 } ]

"2017-09-17T00:00:00"

{ "text_length": 137 }

{ "text": "While on vacation in Dania Beach, Florida, we called a driver to pick us up from an Airbnb and this driver was unable to find the address. Don't all Uber drivers have GPS??? We will not try to use Uber again." }

[ { "label": "1", "score": 1 } ]

"2018-04-22T00:00:00"

{ "text_length": 208 }

{ "text": "Uber picked up my children in one neighborhood and randomly dropped them off in another neighborhood. The driver kicked them out of the car in a random neighborhood when his Uber software crashed stating that he would have no way to get paid for the ride (what happened to the safety of the children in the random neighborhood **). Zero excuse for this! We could have compensated the driver on his arrival. Who the ** drops off children in a random location??? Worst part of this ordeal? Uber double charged us 8.57 for this ride and we had to go pick up the children. Uber never refunded any of the money, so we're out 17.14 - thank goodness our kids were ok..." }

[ { "label": "1", "score": 1 } ]

"2018-01-20T00:00:00"

{ "text_length": 662 }

{ "text": "Driver never showed and had the audacity to charge me for the full ride. I paid for it, was left with no ride and super late for my event. I finally called a cab - yes a CAB which showed up, more than I can say for MARIO, Jersey City driver from hell. If you see Mario as your ride, cancel it asap. He charged me 100%, for a ride I never took. Never saw him, ever. Uber refused to credit my account,after 4 requests.. So here is how they do business: Charge you whatever they want, and never even have to pick you up or be accountable for leaving you stranded. I WILL NEVER USE UBER AGAIN! By the way, how about common courtesy for a customer who was been a loyal passenger for years, this is how they treat people. BE warned, until you face it, you won't believe it. NO CUSTOMER SERVICE whatsover. I boycott Uber and will pass the word along as many times as I can" }

[ { "label": "1", "score": 1 } ]

"2017-04-21T00:00:00"

{ "text_length": 865 }

{ "text": "How is it possible for Uber to auto sign me up for a 14.99 pass to ride once a month without any proof and my signing or clicking anywhere. I have tried to call the thieving company, have tried leaving bad reviews and hoping to get an email or a call. There are no phone numbers to get them or emails anywhere. I am now calling up my bank to return the charge and have disabled my app and will never never never use them again. What a crock or horse poop! Show my one strand of proof I signed up for this and how dare you charge me without me being able to call you." }

[ { "label": "1", "score": 1 } ]

"2019-04-29T00:00:00"

{ "text_length": 566 }

{ "text": "I paid $24.99 for a Ride Pass because it offers \"Weather protection\" so that you pay a consistent price for each route you take regardless of rain or time of day, or so Uber states. My route to work and back started out at $10.49 each way. After a bit Uber began charging me $4.00 more to go home from work. When the snow and cold came I was getting charged well over $20.00 one way. When I asked Uber about this they replied: \"With your Ride Pass, you'll pay a consistent price for each route you take. Periods of high demand may impact the price of your trip, but we'll always give you the lowest price.\" This in itself is contradictory. How can you pay a consistent price for each route if the price can be jacked up at Uber's discretion? The claim of Weather protection and protection regardless of time of day is nothing more than a bogus promise by Uber and a way to scam you out of $24.99." }

[ { "label": "2", "score": 1 } ]

"2019-01-29T00:00:00"

{ "text_length": 896 }

{ "text": "Uber is not only an excellent service, it has been for me one of the most important service I can't live without it, practical and all my experiences up to today very good, with very kind and respectful drivers." }

[ { "label": "5", "score": 1 } ]

"2018-07-24T00:00:00"

{ "text_length": 211 }

{ "text": "I do not recommend this business to anyone. This company is fraudulent and withdrew without my permission 455.39 from my checking account. If you have kids and bills don't use the uber app or service. I use my card online often and this has never happened to me before I rate this company a big fat zero." }

[ { "label": "1", "score": 1 } ]

"2017-10-05T00:00:00"

{ "text_length": 304 }

{ "text": "The driver got lost and we ended up late for our meeting but we did receive a refund for three detour. Otherwise service is good and cost was below what a taxi would have charged." }

[ { "label": "4", "score": 1 } ]

"2018-07-12T00:00:00"

{ "text_length": 179 }

{ "text": "The first time I used Uber was in SF. Several times they were fantastic, then NYC that was not as great but still very good. Just took longer in NYC and not as friendly." }

[ { "label": "5", "score": 1 } ]

"2017-09-07T00:00:00"

{ "text_length": 169 }

{ "text": "The company has been working well for me." }

[ { "label": "5", "score": 1 } ]

"2015-03-07T00:00:00"

{ "text_length": 41 }

{ "text": "Doesn't matter if you agree to price surge. You are forced to agree when you have no other means of transportation and need to get home. Uber needs competition and when they get it, I will never use them again. They won't be able to surge as high then, and it won't matter if they are the cheapest. You earn my customer loyalty when you charge me fair prices even though you don't have competition. Under a mile and $28.95. ** you." }

[ { "label": "1", "score": 1 } ]

"2016-10-22T00:00:00"

{ "text_length": 431 }

{ "text": "I have had so many negative encounters with Uber is not even funny. They took out money from my account several times for trips I didn't take. I used to use them to get to my job and there was always something with them. My last experience I had order an Uber to get to my job. They took the money out of my account. I saw in the map that the driver was taking the trip without me when I had 7mins outside waiting. I called the driver and she hang up the phone. I had to take the bus to work and I was late. Last but not least I got a warning in my job for being an hour late. There was another time they took $88 dollars out of my account for going to NY paying two tolls. When I only took an Uber to my job. I'm done with them. I deleted the app and never again. Lesson learned." }

[ { "label": "1", "score": 1 } ]

"2017-06-01T00:00:00"

{ "text_length": 780 }

{ "text": "Horrible experienced. I lost my personal belonging at one of theirs Uber car and I have emailed helpline with all pictures of the lost item and drivers details. But just because trip has not been booked from account no one is going to help. I spoke with phone helpline supervisor Angela and she told me clearly that she will not get in touch with driver to ask about my lost item just because the trip has not been booked from my account besides that I have all necessary drivers and trip details. Angela told me too that Uber doesn't have complains email, how convenient isn't it. Well I think it's time to start use other apps as this days Uber is getting too expensive and as you can tell does care about their passengers and their belongings as they are only an agent." }

[ { "label": "1", "score": 1 } ]

"2019-03-15T00:00:00"

{ "text_length": 772 }

{ "text": "I requested an Uber as I usually do and the trip went very good. As soon as I reached my destination, a friend opened the door for me to help me with my Bags. I always look back to see if I forget anything, and I didn't, and my friend didn't see anything wrong with the seats as well. The next day I received an email stating that they are charging me for a cleaning fee of 80 Dollars. There was nothing wrong with the backseats. I tried contacting Uber support but it was worthless. Nobody answers via text and they don't have any customer service number. After this horrible experience I don't trust this company anymore. I will no longer be using uber services for their lack of professionalism, and the accountability of your lousy driver." }

[ { "label": "1", "score": 1 } ]

"2019-06-02T00:00:00"

{ "text_length": 743 }

{ "text": "We had a 15 minute ride from friend's house around 11pm, nothing out of the ordinary. In the morning, driver send us a $150 fee for cleaning along with pictures of vomit??? RIDICULOUS!!! Why don't they charge the person that actually did it??? So frustrating to deal with it now." }

[ { "label": "1", "score": 1 } ]

"2017-11-12T00:00:00"

{ "text_length": 279 }

{ "text": "The drivers are intentionally nice because a tip is involved, but I like that they are nice and many of them pay attention to where they are going." }

[ { "label": "4", "score": 1 } ]

"2018-07-10T00:00:00"

{ "text_length": 147 }

{ "text": "Most of my Uber experiences have been good except....driver cancels and then there is a price surge. Yesterday I was quoted 23 dollars and then the driver took his own crazy route and the bill is 38 dollars. I also got ripped off when a driver went the wrong way. Is this normal?" }

[ { "label": "3", "score": 1 } ]

"2017-05-26T00:00:00"

{ "text_length": 282 }

{ "text": "Uber's customer service is horrific and nearly impossible to use when in need of solving something quickly - or at all. The lack of responsibility that this company takes with its clients is awful and if Lyft were in Mexico, I would use it instead. As such, I will never use Uber again. Uber needs better security for its riders against theft, especially in countries that have little to punishment for crimes." }

[ { "label": "1", "score": 1 } ]

"2019-03-05T00:00:00"

{ "text_length": 410 }

{ "text": "I wouldn't even give this \"company\" one star. First of all, their drivers always cancel my pool trips because they don't want to do pool trips and then I have to deal with the cancel fee and the trip money they take. Apart from dealing with this all the time, about a month ago I was out with a friend and my phone wasn't working so my boyfriend called an Uber for me, about a week later we realized that they had taken $150 out of the account because of some cleaning fee. They sent us a picture that looks like someone spilled water on the door and they said that was the reason. So we told them that I didn't do that and that that could be some random picture taken by their driver and they didn't care. They are not giving me my money back. They didn't even send me an invoice detailing the reason why they were taking that money, I had to ask them. So they basically stole my money. Be careful people. This guys don't care about you, they just want your money. I already deleted my account, I'm riding with Lyft from now on, I've never had a problem with them." }

[ { "label": "1", "score": 1 } ]

"2018-10-25T00:00:00"

{ "text_length": 1065 }

{ "text": "Was a little nervous to use but after I did, I found that I felt very safe each time, very polite drivers, clean cars and felt very comfortable. I was impressed." }

[ { "label": "5", "score": 1 } ]

"2018-07-26T00:00:00"

{ "text_length": 161 }

{ "text": "Uber Eats cancel order without refund. @UberEats Hi friends. Don't order any food from Uber Eats. He will get your money and do not deliver your food, That is my experience and story. It can be with you and Its customer support will not resolve your problem. The delivery boy did not come at my home." }

[ { "label": "1", "score": 1 } ]

"2019-07-07T00:00:00"

{ "text_length": 300 }

{ "text": "Omg uber is the worse service ever. Expensive and now you have to pool with stranger .. _x000D_The driver are rude !!! _x000D_Evey week I have to go to doctor appointment to the same address and I have isssue with the driver finding the correct address because his gps show a different point of pick up .the worse part the driver cancel and I get charge for it BS ..soon uber will lose all his customer because the service is just awful." }

[ { "label": "1", "score": 1 } ]

"2016-11-30T00:00:00"

{ "text_length": 437 }

{ "text": "My daughter and I use Uber frequently and loved it. Lately I've noticed that drivers are charging a \"surcharge\" and \"wait\" charge on EVERY trip I've made without my knowledge. The numbers on the mailbox on the road and house are clear and can be read from any direction but yet you continue to park and wait across the street where no one can see you. Yesterday I went grocery shopping and needed picked up. I was charged .75 wait because I had to load my groceries and my child into the vehicle... Nonsense. And a 2.25 surcharge for who knows what. I'm done being a customer. You've lost my business." }

[ { "label": "1", "score": 1 } ]

"2019-01-18T00:00:00"

{ "text_length": 601 }

{ "text": "I am an Uber driver and have been only for a short time but all the passengers have said positive things about their rides. The company checks out all the riders before they are allowed to use Uber. It also does a background check of the drivers. They send the driving directions on where to pickup the passengers and also for the destination. Then pay me once a week." }

[ { "label": "5", "score": 1 } ]

"2017-10-06T00:00:00"

{ "text_length": 368 }

{ "text": "I was a first time user yesterday, using a Samsung 7 Android and the Uber app, which was set up a week ago, in order to establish an account. It was around 6 pm and needed a ride to the hospital, was attempting to schedule a 6:30 am pickup the following morning. The app appeared to provide a 'Clock' to schedule, which I used, but prior to confirming there was no indication that the time would be 6:30 am. Thinking it was a screen update issue, proceeded and the time reflected 12:50. There is no way to edit, so I cancelled immediately and tried again, paying careful attention and again I ended up with 12:50, so cancelled that and had my Daughter add me to the 'Family' option, which worked out from her end." }

[ { "label": "1", "score": 1 } ]

"2018-10-24T00:00:00"

{ "text_length": 713 }