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{ "text": "I purchased an Uber Smart Pass a week ago and I've noticed several lies within their promotion. When I first purchased it, the app told me that anything under $30 would be covered within the Smart Pass range. Now that verbiage has changed to $20. Also, since purchasing the Smart Pass, Uber drivers have been canceling rides left and right. I've had drivers arrive AT MY APT. and cancel the ride for no real reason. The most annoying part is being charged $5 each time. I can't comprehend why the service charges YOU whenever the driver cancels. That's insane. Charge the drivers for being inept or money hungry for a \"better ride\". Don't punished your loyal customers." }

[ { "label": "2", "score": 1 } ]

"2017-06-16T00:00:00"

{ "text_length": 669 }

{ "text": "I was in South Beach, FL. I was staying at a major hotel and ordered an Uber. The driver could not find me which was ridiculous. I was waiting out front of the hotel which was located on the main drag of SOBE. He hung up on me and charged me $5. I disputed the charge so now I have a credit on my account. Uber isn't available where I live. The last time I ordered a car in South Beach the driver hardly spoke English and couldn't find TJ MAXX. My advice... don't use Uber in Florida." }

[ { "label": "1", "score": 1 } ]

"2017-11-02T00:00:00"

{ "text_length": 484 }

{ "text": "I was waiting for a taxi at my hotel when I was approached by an Uber driver telling me he would give me a $20 cash flat rate to where I needed to go. I declined, as I had no idea who this idiot was. He then got angry with me and started yelling at me asking if I was that much of an idiot that I would spend my money on a taxi. I have never been spoken to that way by a taxi driver. Also, a registered sex offender down the street from my house, drives for Uber. You never know who you're going to get. No thank you. I'll continue to use the same taxi service that I've used for years. A child molester will not be driving my children. HELL NO!" }

[ { "label": "1", "score": 1 } ]

"2016-10-16T00:00:00"

{ "text_length": 645 }

{ "text": "A little over Two weeks ago, I was a rider in an Uber that go into a car accident when it hit a concrete divider in NYC., myself and my friend were injured and required transportation to the Hospital. We both have several injuries that require medical follow up, my friend suffered from a hairline fracture of her skull and Spin, I have several injuries ranging from concussion to neck injuries as well as knee injuries. My Doctor wants me to get follow up care ASAP but to date Uber has not reached out to use to give us any information. We have tried to contact them multiple times and get a RoBo response that they are taking this issue seriously but nobody has contacted us or given us insurance information. This leaves us in a bind in that we cannot make Dr. apt. without the no-fault insurance information." }

[ { "label": "1", "score": 1 } ]

"2018-11-04T00:00:00"

{ "text_length": 813 }

{ "text": "The worse company EVER!_x000D_A GROUP of thieves. Was a complete nightmare That I went through._x000D_I booked to Canada from Orlando and they sent me to New York. I found out when the confirmation came._x000D_Took over 2 hours on the phone been hang up. And I couldn't have my money back on time. _x000D_DONT EVER USE THIS COMPANY" }

[ { "label": "1", "score": 1 } ]

"2017-12-15T00:00:00"

{ "text_length": 334 }

{ "text": "Uber is a scam and a pyramid scheme! They always find new and ingenious ways to rip off their drivers, riders and even their own employees. I hope they crash and burn." }

[ { "label": "1", "score": 1 } ]

"2017-09-06T00:00:00"

{ "text_length": 167 }

{ "text": "I was returning from a veterinarian's clinic with a very old dog in the back seat. My return route carried me through a neighborhood in which I had resided for 12 years; and, the maneuver from a side street, across San Pedro Ave., where the incident occurred, had been made by me thousands of times before, without incident." }

[ { "label": "1", "score": 1 } ]

"2017-07-10T00:00:00"

{ "text_length": 324 }

{ "text": "Uber offered me 50% off 10 rides thru July 2 however every time I request a ride they make sure to charge me half off of surge pricing no matter what time of day, whether it's busy or not. Basically half off means I am still paying the regular non surge price. What a rip off. And ploy to get money." }

[ { "label": "1", "score": 1 } ]

"2017-06-27T00:00:00"

{ "text_length": 299 }

{ "text": "They also charged me over $100 on Halloween night for a 10 minute drive. If I would have know the surge charge would have been this much I would have called a different cab service. What's interesting is that same night we got a different Uber driver and they did not have a surge charge. So I'm guessing it's up to the ass hole driver. But regardless I will not be using Uber ever again. I'm a poor college student who was just trying to be responsible on Halloween night and not drink and drive. But $114 cab rides I cannot afford. Don't take uber. Call lyft, discount cab, or any other service." }

[ { "label": "2", "score": 1 } ]

"2014-11-05T00:00:00"

{ "text_length": 597 }

{ "text": "Ubereats - My older daughter ordered food from this service, and as far as I can gather the driver, from the street, spotted her younger sister (16) on the front stoop. Not sure if he thinks he's a junior g-man or what, but he called the police and reported a child endangerment issue for her strawberry hemangioma. In case you don't know, that's a birthmark. It's not even that pronounced, and he was in his car. After a visit from the police, who seemed puzzled by the non-issue and reported everything ok - I guess it turns out not to be a police issue to have a birthmark. So, I decide to complain to the company. Guess what - NO CONTACT NUMBERS OR EMAILS available - at all. Make of that what you will. They are not welcome at my house anymore." }

[ { "label": "1", "score": 1 } ]

"2018-05-02T00:00:00"

{ "text_length": 749 }

{ "text": "Firstly there is the service. One day you might get a ride with someone who speaks the same language as you and is driving a clean vehicle that isn't dented, rusting or doesn't stink like the 9th circle of hell inside but that will be a RARE day if you ever do. Secondly, If you find yourself outside of their preferred pick up areas, you are not going to get a ride or you will wait longer than you wold have for a taxi or legal rideshare. Third, THERE IS NO INSURANCE. Uber is falsely advertising that they actually have insurance, their TOS page invalidates any and all coverage for you once you get in the vehicle. Fourth, their surge pricing scam is obviously NOT about a lack of supply or demand or they wouldn't be dropping the surge price once a few of their drivers have picked up people at THREE times the normal rate in the same area. It is a method of keeping their vehicles in one area so Uber can collect more fees from their drivers. It has nothing to do with customer service or actual demand and it destroys the green factor of the service as it puts twice as many vehicles on the road than would be needed. This isn't even a real rideshare company. It is just a crappy point to point service. If you do not care about your own safety or the safety of those you travel with or the planet, this is the service for you." }

[ { "label": "1", "score": 1 } ]

"2014-11-17T00:00:00"

{ "text_length": 1344 }

{ "text": "This happened in Washington DC, need to get to the airport. Uber driver arrives, sees me and my family, kids, then leaves inmediately, without even saying why. Uber then charges me a $5 cancelation, charges me!!!. I don't know what to do, really need to get to the airpost, so I request them again. Another driver arrives, and does exactly the same thing. Uber does exactly the same thing of course and charges me another $5. What is this?. On top of all that, no way to contact them, worst service I've seen in my entire life._x000D_Of course I am fighting them and I will get my money back one way or another._x000D_Stay away." }

[ { "label": "1", "score": 1 } ]

"2017-04-25T00:00:00"

{ "text_length": 628 }

{ "text": "Uber is great for the rider, they get quick service. Poor pay for the drivers due to a flooded market. No concern given to the fact that if you hire too many drivers there will not be enough riders to make the trips worth your time in fuel." }

[ { "label": "3", "score": 1 } ]

"2017-03-09T00:00:00"

{ "text_length": 240 }

{ "text": "If your son/daughter uses Uber - beware. My son recently used Uber and was charged a $150 cleaning fee. The driver submitted pictures taken from someone else's ride, and claimed the mess was made by him and his girlfriend. He contacted Uber to refute these charges, and told them to check the date and time on the picture. Uber said they didn't have that information. Apparently they believe whatever their drivers tell them. He went back and forth with Uber. Finally, I sent an email and told them the driver would have that info, and we would seek legal counsel if necessary. They soon refunded his money. On a Google search, I found out many Uber drivers do this. They often set up their car to show a mess, use the same pictures over and over again, and even have a bank of \"messy car\" pictures they submit. My advice - take pictures of the inside of the car before you leave." }

[ { "label": "1", "score": 1 } ]

"2018-12-09T00:00:00"

{ "text_length": 880 }

{ "text": "Even after Delhi case Driver misbehaved. He dropped me to a remote location in Gandhinagar at 5am. If with male customer they can do this then female should avoid Uber on odd hours as no crm is there to with you can connect. I reported my case to their team on mail but I don't think there was any appropriate action was taken." }

[ { "label": "1", "score": 1 } ]

"2015-04-14T00:00:00"

{ "text_length": 327 }

{ "text": "HUGE WARNING TO UBER USERS!!! I will never use UBER again - every time I tried to add my home address, it would find it on the map and then when I would try and add it to my favorites, it kept adding a different address with the same street name in Toronto. I live in Chelsea QC 4.5 hours away!!! But that wasn't clear from their app because on the list of favorites it only shows the street name and not the town. " }

[ { "label": "1", "score": 1 } ]

"2018-05-06T00:00:00"

{ "text_length": 415 }

{ "text": "Uber has been nothing but a headache since I started working for them. I take a 1 hour drive and they take the money away from me saying that I picked up the wrong person from a specific household to a business. Please tell me what the likelihood of me picking up someone from a house and go in one hour away to a business and we picking up the wrong person is.... Oh you say it makes no damn sense, yeah you're right. Smfh. Uber takes no time whatsoever to do any sort of investigation not even an email to find out anything at all from the driver. They just send an email saying that they took your money and you wasted your time. This is not the only nonsense that I have had to deal with. A customer broke the handle of my car and there was a huge run around with handling that. I will no longer be driving with this unprofessional company and I will be taking legal action." }

[ { "label": "1", "score": 1 } ]

"2019-05-27T00:00:00"

{ "text_length": 878 }

{ "text": "Uber has been gradually allowing drivers with poor reviews to work fro them. I have had safety issues and even a driver who was clearly under the influence, among other safety issues. When I cancel a ride due to low review scoring by other passengers, they have charged me cancellation fees and refused to refund me the $2. This happened three times in a row where I cancelled those trips within less than 24 hours. Lyft allows me to cancel trips if I do not like the driver's review score and has now configured me to ride with drivers with a 4.6 score or above. I will try Lyft, Cabify, Juno or Via before choosing Uber as I am sure other companies will come into the market and provide much better services to compete with Uber." }

[ { "label": "2", "score": 1 } ]

"2017-03-09T00:00:00"

{ "text_length": 736 }

{ "text": "DO NOT BUY UBER GIFT CARDS!! I purchase a $50 gift card and my account won't accept the promo code! I will push this issue because all UBER did was text me the same instructions which are on the back of my \"WORTHLESS\" gift card! Customer service is non-existent! The new gift card \"rip-off\" rollout was late September and apparently there are issues but don't expect UBER to help! My recourse? I didn't pay cash but now the \"hoop-jumping\" begins between GameStop (where I purchased the card), UBER (no one to talk to) and my credit card company!" }

[ { "label": "1", "score": 1 } ]

"2016-10-20T00:00:00"

{ "text_length": 545 }

{ "text": "The driver was extremely incompetent. When I checked my email my charge was clearly wrong, instead of $17.93 it was $41.93 and destination was in Brooklyn which required toll charges and obviously longer route. I did not go to Brooklyn! Uber never reimbursed me. :((" }

[ { "label": "1", "score": 1 } ]

"2015-09-24T00:00:00"

{ "text_length": 266 }

{ "text": "Uber cabs is a company that provides service and that is the what they are very very bad at._x000D_Their customer service and their efforts towards resolving any grievances of its customers amounts to nothing." }

[ { "label": "1", "score": 1 } ]

"2015-09-07T00:00:00"

{ "text_length": 209 }

{ "text": "On Saturday February 9, 2019 I was at the Costco wholesale store at the waterfront and I requested an Uber driver to return to my apartment. The Uber app said that the driver name was Asiha and the car was supposed to be a Red Dodge Avenger. Since the Driver arrived everything turned to be problems, first of all she arrived in a car that was not the one listed in the app, she arrived in a Grey Chevrolet Malibu, then she get lost trying to get out of the waterfront and she said that the GPS was crazy and she does not know how to get out there. My roommate and I had to told her how to get out there, then when we finally get on route to my apartment the GPS started working and she took a different route that was not the one that the Uber app was telling her to take. Once again, she got lost and in order to get back in track, she made a horrible U turn putting our life in danger. _x000D_ I´m very concern about this situation because the information that the app tells the customers about the drivers has to match exactly with the driver's description and also with the description of the car. The information given in the app does not match with the description of the car and this can be a very bad issue if we had any kind of accident during the trip. I encourage you to review this information to prevent anything bad to happen in the future and also to review the driver information to make sure everything is in order." }

[ { "label": "3", "score": 1 } ]

"2019-03-26T00:00:00"

{ "text_length": 1438 }

{ "text": "Just not good. Try to book a ride to the airport and the app say something about invalid payment method with American Express. So bad trying to resolve the issue and still not being resolve. Better get taxi cap." }

[ { "label": "1", "score": 1 } ]

"2019-05-06T00:00:00"

{ "text_length": 211 }

{ "text": "Uber Driver_x000D_dont drive for uber Customers takes advantage, i got call when i arrived customer cancel, i didnt get any pay only spend my gas, also got a call when arrived customer call and say you went to wrong place and start to abuse \"you stupid, you should never work\" Other customer sit down in car ask first question who should i sue if you got into accident, wow you reach you drive new car\" yes i am reach for 15 min drove got $12, $2.40 uber fee, have to pay for a gas, insurance needs car main, cost around $700 change tires, i drove some teenagers on hallowen so drunk even got some drinks to the car did spilled in car ruin sits and tried to open door when i was driving, also open window and throw out cans of beers, they got charge $163 and i got to pay clean sits $90, gas and fee, so go figure how some customers abuse system, also try to figure out how rich am i." }

[ { "label": "1", "score": 1 } ]

"2015-01-18T00:00:00"

{ "text_length": 884 }

{ "text": "The app does not work correctly. After 4 tries I was able to enter my from address and destination. When I tried to order a car I kept getting error messages \"Uber failed\". Finally drove myself. Never again." }

[ { "label": "1", "score": 1 } ]

"2016-01-03T00:00:00"

{ "text_length": 207 }

{ "text": "The initial fare was almost double what the return fare cost and this was done to cover the \"free ride\" discount! The distance varied by 2 miles, also, to and from my appointment. I used Uber in the Morning of May 25, 2016 to take a \"12.86\" mile trip (which was actually shown to be 9.86 miles) for an appointment. I was not told the price at all so there was no disclosure made. I was promised an discounted ride I signed up. This is an Unfair Trade Practice, and it is a Bait & Switch tactic. I believe that the FTC and the U.S. Dept of Consumer Protection should investigate Uber. There may be cause to impose fines and/or imprisonment. This may also be Consumer Fraud which carries a minimum of a $50,000 Punitive Damages penalty." }

[ { "label": "1", "score": 1 } ]

"2016-05-25T00:00:00"

{ "text_length": 734 }

{ "text": "First, my complaint is Uber REFUSES to call anyone so you can have a conversation about your dissatisfaction. Second my complaint is that they are running a bait and switch that is unethical. My TRIP: THE ISSUE is that their app told me I could USE UberX for a trip from the Indianapolis airport to my house in Cincinnati and the fee would be $115. I checked it 3 different time during the week to confirm the rate wasn't a error. When I got to the Indy airport from FL I checked it again and the app said my cost would be $115. WHEN the driver showed up tells me that I can't use UberX but had to select UberXL because of the distance of the trip." }

[ { "label": "1", "score": 1 } ]

"2017-05-26T00:00:00"

{ "text_length": 648 }

{ "text": "For a ride downtown it was $19.84...to get us home on an event night they were going to charge us 6 to 7 times the normal rate which would have been $120 to $140 ish. They should be ashamed of themselves...I certainly will not recommend them to anyone. They should be required to disclose this information." }

[ { "label": "1", "score": 1 } ]

"2016-01-09T00:00:00"

{ "text_length": 306 }

{ "text": "You're probably fine until you try to switch your user ID account - it is tied to your phone number forever, and Uber does not respond to online support requests, and there is no phone number to call. I tried three times to get them to resolve the problem, and they just ignored my email responses." }

[ { "label": "1", "score": 1 } ]

"2015-05-18T00:00:00"

{ "text_length": 299 }

{ "text": "My daughter used Uber services to take a ride to her destination in Philadelphia. After exiting the car and crossing the street, the Uber driver hit her with the car knocking her to the ground. Once she got up, the Uber driver returned to her car and drove away, leaving my daughter standing at the curb. Unacceptable. Highly recommend not using over services. Only reason I am giving this one star is because it will not let me proceed with this comment without giving it at least 1 star." }

[ { "label": "1", "score": 1 } ]

"2018-12-22T00:00:00"

{ "text_length": 489 }

{ "text": "take too much for fees and they let drunks rate you. had a dumb ass give me bad ratings now I could lose my job. Really Uber give me break. Just throw me in front of a firing squad. give drunks the opportunity to rate some one." }

[ { "label": "1", "score": 1 } ]

"2015-09-29T00:00:00"

{ "text_length": 227 }

{ "text": "This is the U.S. Who want to do business with a company based here that uses cars from Japan? Import buyers have destroyed out country." }

[ { "label": "1", "score": 1 } ]

"2015-04-30T00:00:00"

{ "text_length": 135 }

{ "text": "I signed up with Uber to become a partner two weeks ago. After the documentation was approved and went to their 101 ** course, they state that the partner rating does get counted until 500 trips, you start with 5 then it fluctuates. After 53 completed trips with 23 5 star ratings, my account is deactivated until I complete another BS course that I had to pay for. People don't always leave a review..." }

[ { "label": "1", "score": 1 } ]

"2016-08-28T00:00:00"

{ "text_length": 403 }

{ "text": "Uber has really been difficult. I would like to use my account to order food but the number associated with my account is almost 5 years old. I haven't had that number in AT LEAST 3 years but they will not allow me to change it because according to support the only way to change it is through the app. So I download the app and enter my number but obviously that doesn't work cause it's not associated with my email. It is however associated with the driver account I attempted to make but there was no email associated with that account because the process was not finished." }

[ { "label": "1", "score": 1 } ]

"2018-07-24T00:00:00"

{ "text_length": 576 }

{ "text": "Great for the rider, they get quick service. Poor pay for the drivers due to a flooded market. No concern given to the fact that if you hire too many drivers there will not be enough riders to make the trips worth your time and fuel." }

[ { "label": "3", "score": 1 } ]

"2017-08-31T00:00:00"

{ "text_length": 233 }

{ "text": "I have worked as Uber driver for the past few months putting a minimum of 6 hours a day and I realized the money one makes after paying for gas, maintenance, depreciation, and wear and tear is nothing more than 7.50 per hour. To be a dishwasher at a restaurant one could make far more than this. To claim they are your partner, it is true because they take 50% of the fee and contribute 0% to the expenses." }

[ { "label": "2", "score": 1 } ]

"2019-04-30T00:00:00"

{ "text_length": 406 }

{ "text": "very poor services. the person doesnot know the exact address. controlled by false messages. false rate." }

[ { "label": "1", "score": 1 } ]

"2016-04-16T00:00:00"

{ "text_length": 104 }

{ "text": "Let's be honest, who would mind paying couple $$ for a ride and relax in the back set listening to music and not dealing with traffic, especially here in LA. But Uber won't let you enjoy this convenience as much especially recently when they changed some of their policies. Here is an example, it is late at night, you just had fun in your friend's house and it is time to request Uber to take you home. You request Uber. Wait outside for the driver. In this phase, ETA become slow. 8 minutes waiting." }

[ { "label": "3", "score": 1 } ]

"2017-04-20T00:00:00"

{ "text_length": 501 }

{ "text": "I been driving for Uber only part time, pick up people on the way home or from work... To do this full time you have to be silly... if you calculate correctly it's not worth... I am usually lucky and transport respectful people but it still happens that crooks get in between. I had this young girl that everything matched name, destination she even confirmed she works at the place. Day later I see I made Zero $$ for that trip. Of course UBER did not inform me about any problem. Maybe hoping that I will overlook it. Turned out the girl just pretended she never took the ride... and what can you do? As other people state here, UBER will not protect you both side on as passenger or driver. Is the philosophy of the UBER CEO if someone read about him he will understand. Would be nice if the Gov would step in on corporations and monitor those better for consumer protection. Otherwise corporations will do whatever they want..." }

[ { "label": "2", "score": 1 } ]

"2016-08-27T00:00:00"

{ "text_length": 931 }

{ "text": "I am in Texas. This company illegally obtained my cc info and charged my bank account. Stopped em' cold. Sure, I shut down my card. Bank issued new one, credited my money back. Uber ain't getting $#*!. Anyone who uses this company anywhere without first reviewing them is an idiot and deserves what they get. Too many idiots being taken advantage of because, they LET it happen. Always review a company first. With as many negative reviews and, clearly, criminal actions made by this company, you're stupid to use them. Or, work for them! An app? you agreed to work for someone you never met? MORONS! Stupid is as stupid does." }

[ { "label": "1", "score": 1 } ]

"2015-06-17T00:00:00"

{ "text_length": 626 }

{ "text": "I have been a loyal user of Uber and it has always been my go-to means of getting from point A-B. But today, I've officially withdrawn and deleted their app. Heres why:_x000D_Two nights ago, I've ordered a cab for my girlfriend to get home after a huge argument around the time of 3 a.m. Keep in mind her phone died at the time. Her destination was from Manhattan to Brooklyn. The next day, she had told me she was dissatisfied with a pool customer who gave her an attitude and told my girlfriend to \"shut up\" after talking to the driver named Raja. She was tremendously upset to begin with and it caused her to get off the car a few blocks later, which took her to the 1 train. We are super easy going people and we have discovered the driver Raja, has NEVER ended the trip at the time she was dropped off- which was only 5 blocks later and had fully taken advantaged of the circumstances and drove an empty passenge car to her destination in Brooklyn. I did not fully realize this until it was too late - so I had rated him 5 stars before I got the chance to report him. Again we were in an argument so we didn't not talk until a day later._x000D_First of all she and I were not drunk at all. And I have reached out to uber and they have refused to refund me for the amount of $27. Although the money is not the issue but the dishonest driver. I will be going to Lyft from now on. I do not regret my decision._x000D_Also I notified uber and told them the details and these illiterate workers reviewing my complaint do not even respond to the problem but are confusing that I want a refund because the fare amount itself is wrong. I regret to say that Uber hires lousy drivers that take advantage of customers at 3am. and if they had looked into my transaction profile, I already spend quite a lot for cabs, theres no reason for me to go beyond for 27$ unless it was the truth" }

[ { "label": "1", "score": 1 } ]

"2017-10-01T00:00:00"

{ "text_length": 1877 }

{ "text": "I booked a ride from Radisson blu Tonk road to Nahargarh fort in Jaipur in India. While booking the ride, both pick up and drop points were specified._x000D_Even when we hopped in the cab, we told the driver specifically that we need a drop to nahargarh fort._x000D_However, when we reached amber road just at the bottom point to Nahargarg and jaigarh fort (both on same way) the driver stopped and said this is the last point. He refused to drop us to the fort (any nearby fort). He asked us to get down at a point where there was absolutely no other transport service. It was scorching hot and disturbing. He did not move from that place. He said officially, this is the last point and we are not permitted to go beyond this point. A local auto fellow came and said he can give us a ride._x000D_We kept requesting the driver to drop us till the fort but he said we are not allowed to go beyond this point. He said beyond this point he can take personally and asked us to pay him Rs. 300 just to drop us till the nahargarh fort gate. We repeatedly told him to drop us to the fort gate but he refused and said either we should get down here (point which was 9kms before the fort gate) or pay him 300 and go. He also asked us to decide fast as the waiting meter is running and we are being charged for it._x000D_We were left with no choice but to get down in the middle of no where. We also did it because of anger and disappointment. Luckily, we found the auto guy whom we anyways had to pay Rs.500._x000D_We felt cheated and harassed. This is absolutely wrong work ethics and I am extremely disappointed with uber service because of today's experience. _x000D_I would also like to bring to your notice that the invoice that I have been sent, I have been charged Rs.200 entry fee for amber fort which I never went to._x000D_It seems the uber app is still not able to track and locate its vehicles pick and drop locations._x000D_Having a female co-passenger the driver should also be careful and not drop us in a deserted location. _x000D_I am extremely angry and I want to give negative rating to the driver as well as the uber services." }

[ { "label": "1", "score": 1 } ]

"2015-05-10T00:00:00"

{ "text_length": 2139 }

{ "text": "On 22 Sept I took Uber from the Orlando Airport to Kissimmee for a cost of $90.57. On 25 Sept I took Mears Transportation on return to the airport and was charged $62.00. If Uber is supposed to be cost effective but their rate is almost $30 more than a licensed transportation company then what is the purpose of allowing them to operate in metropolitan areas? I was charged a base fare, a distance fare, time fare, 2 tolls and an airport surcharge. I checked the receipt I received from Mears to compare costs but found nothing comparable. Furthermore, I looked for ways to contact Uber but the only avenue I found was Facebook and my issue was ignored." }

[ { "label": "2", "score": 1 } ]

"2016-10-31T00:00:00"

{ "text_length": 654 }

{ "text": "We caught our Uber driver stealing our phone in Las Vegas. Uber did nothing to resolve the situation. And then they sent us an email stating they investigated and the case was closed. Please take Lyft or a taxi." }

[ { "label": "1", "score": 1 } ]

"2016-09-29T00:00:00"

{ "text_length": 211 }

{ "text": "Gave wrong rating for the driver by mistake and asked customer care for editing the review. Answer was big NO to it. Sometimes people make mistakes and should be given a chance to correct it. My driver given an excellent service and I gave one star by mistake I felt very bad about. I spend too much time with customer service for helping to correct it. They said driver will not see who wrote the review so I needn't worry about it." }

[ { "label": "1", "score": 1 } ]

"2017-12-25T00:00:00"

{ "text_length": 433 }

{ "text": "Uber needs to understand that their cab pooling service is very time consuming for passengers. The drivers go even 1-2 kms off destination route to pick up and drop other pool riders. Kindly understand, this is very time consuming and we don't reach our destination early. Not like the fares are super-low that we have to bear this kind of torturous service. It would be awesome if Uber pool services are far more efficient, in the sense, each following pick up should not be of 5-8 mins of difference in terms of distance. In this way, more people will use pool services and add less to traffic jams. Uber should not just focus on making money but also contribute to lesser vehicles on roads which is very necessary in cities like Bangalore which is overflowing with traffic. Kindly do make an impact by bettering pool services and reducing cab fares." }

[ { "label": "1", "score": 1 } ]

"2018-10-21T00:00:00"

{ "text_length": 852 }

{ "text": "Used Uber MANY times. Car is always clean - much better than taxicabs which are typically more disgusting than the restroom of a bus station. Also, getting the ride is much more reliable. No phone call to a dispatcher and waiting an hour or more. You can watch the car on your phone as it approaches." }

[ { "label": "5", "score": 1 } ]

"2019-03-15T00:00:00"

{ "text_length": 300 }

{ "text": "I book hotel to airport. I booked for 48sar and finally it costs 84sar when I received the email. This is more expensive than a normal cab. This is more expensive than the official cab which I took when I did the single trip from airport to hotel. Uber, you messed up, you start to be like Ryan Air!" }

[ { "label": "1", "score": 1 } ]

"2017-04-14T00:00:00"

{ "text_length": 299 }

{ "text": "When Uber runs over its customers. Buyer betware - Ueber is not all that is seems. At first I liked it. Ninety percent of the drivers are decent hard working honest people. But it's a crap shoot. I'd estimate ten percent are unscroupulous and should you ride with one of them Uber has no customer support. There's no phone whereby you can reach the driver or company. Case in point: Take Bill an apparently affable guy who will offer you a beverage on the way to your destination. Bill drives a Grand Cherokee and all indicators indicate that he is a criminal or accomplice to a crime. When Bill dropped me off at Planet Fitness I immediately noticed I left my bag containing an IPod and Bose headphones in the back seat. About $600 worth of equipment. I tried to wave him down but he wouldn't stop. Since then I have sent over 30 texts to him, the local Ueber office, and the corporate hub in Stamford. I even asked the Stamford police to investigate. As of this moment neither Bill nor Uebr care about larceny and they have no moral compass or desire for customer service. The car will get you from point A to poing B but after that your on your own. Uber won't lift a finger to help. Do you reaally want to take a chance with this company when you have your wallet, or keys, or handbag, or smartphone, or lose engagement ring on your finger? The smart answer is no. Bill is still out there. Lyft is the same as Uber. I'll check later today but smart money says they are much more conscientious than Uber who thinks its customer service is of no importance, even when expensive items disapper in one of their cars." }

[ { "label": "1", "score": 1 } ]

"2019-01-14T00:00:00"

{ "text_length": 1633 }

{ "text": "Decided to give Uber a try so loaded their app. My first \"trip\" was to return home after dropping my car off at dealer. Evening before I spent 20 minutes setting up my account and unsuccessfully setting my first trip. The next morning it took another frustrating 15 minutes to make the app understand that I wasn't traveling FROM home but TO home. Such an easy and logical event but the idiot app designers at Uber can't see that as an option. I finally left home with anticipation of using Uber for the first time. At the dealer I waited for 45 minutes for an Uber ride that never showed. Took a cab home and on the way got two messages from Uber, the first obviously from another customer asking \"are you coming\" and the second telling me there were no Uber cars available... this in Denver! Have since deleted the app." }

[ { "label": "1", "score": 1 } ]

"2017-12-09T00:00:00"

{ "text_length": 821 }

{ "text": "I got an estimate fare which said my journey would've between £23-£31 but got charged £53. I complained and got nowhere" }

[ { "label": "1", "score": 1 } ]

"2016-07-03T00:00:00"

{ "text_length": 119 }

{ "text": "I have found since using Uber it has been fantastic. But of recent weeks I can no longer get a Uber in Armadale Perth Western Australia, just keeps saying \"no drivers available, try again later.\" This happens anytime now so have had to go back to calling Swan Taxi's which I would prefer not to but have no choice as am older and do not drive, so quite disappointing." }

[ { "label": "3", "score": 1 } ]

"2016-11-07T00:00:00"

{ "text_length": 367 }

{ "text": "I am currently uber driver. You never believe I drove to BWA for $35 without gas and mileage and tax expenses. It is to customers but not for drivers unless to those they do not math." }

[ { "label": "1", "score": 1 } ]

"2016-02-20T00:00:00"

{ "text_length": 184 }

{ "text": "Ease of use is great, being able to not have money change hands and can tip online is a huge plus. The cars are clean and the drivers are respectful. Never have had to wait more than ten minutes." }

[ { "label": "5", "score": 1 } ]

"2018-07-21T00:00:00"

{ "text_length": 195 }

{ "text": "I booked the Uber at 636pm for railway station. The status showed that it will take 4 mins to reach the destination. The Uber driver SADIKNOOR whose car number was ** (almost right) called up and inquired where I wanted to go. I told him the destination railway station. After waiting for long and not able to see the driver, I called him up and asked how much more time it will take and where was he? He said it will take only 2 mins to reach. He was not telling the proper destination and on further inquiring, got to know that it was not 2 mins but 10-15 mins. I also got to know that the driver was moving to opposite direction. It was around 655 pm. We were very tense as there was train of 2 senior citizens and despite leaving home early, we were afraid if the oldies needed to rush and ignore the consequences of health and catch the train... Thanks Uber!" }

[ { "label": "1", "score": 1 } ]

"2017-01-26T00:00:00"

{ "text_length": 863 }

{ "text": "TLDR: Uber driver made stop for me, left with my stuff, charged me more and more, never came back and cancelled my trip after 10 minutes. -To Start: DO NOT EVER ADD STOPS. I have used Uber all over the world and asked drivers to make stops many times. This week was the last time. Story: Seattle WA USA. I had a great dinner after shopping and was in downtown Seattle. I requested an UBER, waited for the driver, who had a hard time finding the location I was at, although very easy to find. After he picked me up I asked him to stop by a store so I could grab some water before arriving at my destination. He agreed." }

[ { "label": "1", "score": 1 } ]

"2017-12-05T00:00:00"

{ "text_length": 617 }

{ "text": "I Live in Los Angeles, CA and used Uber for the very first time on September 11, 2015 The Uber App didn't allow me to place my promo code, which I was told by family, and friends that it was ok since MY First Uber Ride Will Be Free!!! Wrong... I requested a ride to the Forum in Inglewood, I live in South Pasadena which is about 19 miles... My Uber Driver exited off the fwy on one of the busiest streets, during the busiest times on a Friday... I requested to be dropped off, not inside the Forum Parking Lot but in the street since I only had 10 minutes to walk across the parking lot, go through security, and find my seats... Uber charged me $121.00 for one long ass ride, ahhh what happened to Your First Ride Is Free... After the concert I again request Uber... Same route it cost me $16 to get home, Yes SIXTEEN DOLLARS... Next day got in touch with a rep told her my situation, she informed me that it will take a couple of days for someone to get back to me.... That was on September the 12th Here I am on September 30th waiting for someone to get back to me.. Yet on a Daily Basis Uber will text me to become an Uber Driver, Really???? - 0 Stars" }

[ { "label": "1", "score": 1 } ]

"2015-09-30T00:00:00"

{ "text_length": 1156 }

{ "text": "I was 2 years with Uber. After some however they deactivated me permanently through a system generated multiple messages by itself. Bleach was hitting me hard. Multiple times underpaid. I was not impressed. They are not a nice company and they decided to deactivated me. To get my money over 20000 dollars underpaid 85% was promised. But turned out 50% only and fee for me and the rider pick up fee. I think Uber was good when they was paying the driver right but knowing that are going to be criminal stuff from creating a hassle working and freaking out situation from support in live. This people are awesome in threatening the people bad and take their money." }

[ { "label": "1", "score": 1 } ]

"2018-04-18T00:00:00"

{ "text_length": 663 }

{ "text": "I reported someone who stole my debit card and stole over $200.00 from my account. They did absolutely nothing. Someone told me via email someone has to pay for them to get around. I couldn't even speak to anyone." }

[ { "label": "1", "score": 1 } ]

"2016-04-19T00:00:00"

{ "text_length": 217 }

{ "text": "SI USTED QUIERE , QUIERE SENTIRSE HUMILLADO , QUIERE ACABAR SU CARRO ponerle millas ,llantas combustible , y danos en general Y NO SER RESPALDADO POR UNA EMPRESA A LA CUAL LE ENTREGAS TODO....... ENTONCES REGALATE A UBER, el poco dinero que te queda luego de trabajar mucho y poner todo para esta empresa, te quieren sacar dinero para que recibas clases dictadas por choferes, esta empresa no cuenta ni con servicio de costumer services. PIENSALO DOS VECES ANTES DE REGALAR TODO HASTA TUPERSONA A UNA EMPRESA QUE ESTA HACIENDO DINERO CON LA NESECIDAD DE TRABAJAR DE MUCHAS PERSONAS QUE ENTREGAN TODO CONVENCIDOS DE QUE SERAN GRATIFICADOS..." }

[ { "label": "1", "score": 1 } ]

"2015-11-23T00:00:00"

{ "text_length": 642 }

{ "text": "Uber is thirsty for money. Even when they know they cannot pick you up within the time stated they make you wait and charge you a cancellation fee if you dare to choose another option. This company is on a downward spiral. Up with Lyft. Down with Uber. How dare you disappoint a customer during Mardi Gras season!" }

[ { "label": "1", "score": 1 } ]

"2017-03-02T00:00:00"

{ "text_length": 313 }

{ "text": "Please be careful when using the Uber app. I have had to cancel the second debit card and am still waiting for Uber to refund my account. I found several fraudulent charges. Not only has this happened to me but it has happened to my daughter as well. I will remove the Uber app from my phone as it is apparent that their security measures are nil and that the customers are vulnerable to having their card numbers used for other rides. Since there is not a human being you can speak to and communication is only through emails this is extremely frustrating. I have used other ride apps and Uber is the only one I have had this issue with." }

[ { "label": "1", "score": 1 } ]

"2018-10-30T00:00:00"

{ "text_length": 638 }

{ "text": "I have used Uber in a couple of cities, Boston and Las Vegas. Drivers were courteous and conscientious. Some more friendly than others, but always a good experience." }

[ { "label": "4", "score": 1 } ]

"2019-03-19T00:00:00"

{ "text_length": 165 }

{ "text": "I was over charged TWICE in one day! still waiting for a respond ! This was a month ago.. Very disappointed thought I found a good service....Aracelis*******562" }

[ { "label": "1", "score": 1 } ]

"2016-05-15T00:00:00"

{ "text_length": 160 }

{ "text": "I scheduled an Uber pick up for 3 am in north Scottsdale Az for a 5:15 am plane. Uber did nothing to assure there would be a driver available at that hour. Uber simply began searching for a driver at 3 am. As a result I was forced to wake my son to take me to the airport. This is not a scheduled car service. It is unreliable. I will make other arrangements in the future. Thedaler" }

[ { "label": "1", "score": 1 } ]

"2019-03-29T00:00:00"

{ "text_length": 382 }

{ "text": "I order Uber pick up and my family and I find out every each time my phone has higher charges. Other 2 phones only charge around $5.77 for a pool ride, my phone every each time is higher, it charge $7.49, usually a dollar something higher, sometimes is even more." }

[ { "label": "1", "score": 1 } ]

"2017-10-04T00:00:00"

{ "text_length": 263 }

{ "text": "The driver was late and he smelled badly. He was rude and a bit disconcerting. I considered not staying in the car, but I was going to be late if I waited for another ride. I wish I had done that." }

[ { "label": "2", "score": 1 } ]

"2019-03-17T00:00:00"

{ "text_length": 196 }

{ "text": "I live in Las Vegas, NV and had an experience with one of their drivers (tailgating me on the freeway w/ passenger in their car). I have sent them messages through their website and every other form of social media to just let them know they need to check their drivers more thoroughly and they are nitwits. I am getting canned responses and no one is acknowledging the issue at hand. Sounds like a real winning company, that's for sure." }

[ { "label": "1", "score": 1 } ]

"2017-03-02T00:00:00"

{ "text_length": 437 }

{ "text": "I have been driving for Uber for 4 weeks (to earn a extra money on weekends). After 3 weeks of not receiving my pay and numerous contacts to Uber partner help - I have received a customer service message that “due to security issue with my account” I must contact and reinput my banking information.” Which of course I did through the app from my iPad. The message was again that I had security issues. " }

[ { "label": "1", "score": 1 } ]

"2019-01-30T00:00:00"

{ "text_length": 409 }

{ "text": "We had occasion to use Uber for the first time in Washington. D.C. last fall. The service was convenient, dependable, economical and very easy to use. The service was friendly and on time, the drivers courteous. A very good experience." }

[ { "label": "4", "score": 1 } ]

"2017-10-04T00:00:00"

{ "text_length": 235 }

{ "text": "I did one trip last month with Uber. But still I didn't get paid for it. I contacted with them. They all are liar. The day I did the trip same day I e-mail to them. They said “you will see in your partner dashboard.” But didn't show up. Then I e-mail again. They said 48 hours. After 48 hours I e-mail again. Now they are asking for information again. I said “how many times I've to give you information.” Then they ask for trip no. I said “the day I did the job from that time it's totally vanished so how I'm gonna give you trip no. Only I can give you passenger name, approximate time, pick up address and destination” and I gave it to them. Then they said again 48 hours." }

[ { "label": "5", "score": 1 } ]

"2017-04-12T00:00:00"

{ "text_length": 687 }

{ "text": "Everytime Uber makes an update it inconveniences its riders more and more. The update to the GPS has caused so much confusion for me and my drivers. Most of the time the address takes me to the back of the building I ask to go. Also this new Uber pool walking thing in the middle of winter is a horrible idea. The whole point of us using Uber instead of riding buses is so that we can get dropped off and picked up at our door not walk two blocks in the cold. And you shouldn't have to pay extra just to avoid walking, I've had drivers cancel either way so we were better off without that update. Uber used to seem to care more about its customers, I wish it would go back to being that way. I've been riding Ubers since the beginning." }

[ { "label": "2", "score": 1 } ]

"2019-01-16T00:00:00"

{ "text_length": 735 }

{ "text": "I'm not pleased with the Uber. They may project charges through one of my credit cards that they tried to refuse to remove but they were probably removed later on. Bye-bye credit card company. Also one of the drivers ran my wife over and broke her back in three places." }

[ { "label": "3", "score": 1 } ]

"2017-09-27T00:00:00"

{ "text_length": 269 }

{ "text": "Rip OFF, got charged $117 for a 16 mile drive due to the SURGE after 2am, they charge you almost 3x more compared to a regular cab at the same time, first time user and last as well, spread the word out there!!_x000D_Denver, CO" }

[ { "label": "1", "score": 1 } ]

"2014-12-02T00:00:00"

{ "text_length": 227 }

{ "text": "My Uber ride from my home to Wal-Mart was enjoyable. I paid $7.80. After shopping, I turned on the Uber app to request a ride. Everything was normal until the moment I pressed \"request ride\". The app moved to view the airport and asked me to select my location. I backed out and tried again, and the app still insisted that I select a location within the airport. Funny thing... There was a blue dot on my REAL PICK up location, but the app was not allowing me to click on the blue dot. When I manually entered my location, it still swung back to the airport!!! I had my 2 yr old with me and had no choice to agree to the ridiculous overcharging. When I brought this to Uber's attention, I was dismissed and they gave me a response of \"It was higher because of the demand for the Uber service\"... Yeah... OK!!! Long story, I was ripped off and Uber gives no **. I am NOT using this service ever again." }

[ { "label": "1", "score": 1 } ]

"2017-02-15T00:00:00"

{ "text_length": 901 }

{ "text": "After ordering out uber, we had waited quite awhile and could see on the App she continued to sit at the gas station down the road for 15 minutes. I called to ask her if she was still coming and she yelled at me \"I'm $#*!ing driving down the road to get your $#*!ing ass you $#*!\" after that I told her to cancel the drive because I did not want to ride with someone who was so rude and disrespectful. She needed up charging me anyways._x000D_I am not one to write reviews but this was the worst service/ person I have ever had to deal with." }

[ { "label": "1", "score": 1 } ]

"2016-01-12T00:00:00"

{ "text_length": 541 }

{ "text": "I called Uber to go home, usually I get charged less than $5. Yesterday night after work I called an UBER. I noticed that the driver took a different route, I even asked him and he said the GPS was telling him the direction. I got home and got charged $6.12. No problem, everything was fine. Then today, I got an email saying that the driver miscalculated the mins or whatever so I got charged additional $20.40. I AM SO UPSET! I FEEL SCAMMED BY SOMETHING I TRUSTED for 2 years. Please don't ride UBER anymore. Some drivers are greedy and want money out of their passengers. Too bad he scammed the wrong person. I am not stopping until I get my money back. I already told my family and friends that UBER is a scam. I don't want them to experience what happened to me. Do not trust Uber. " }

[ { "label": "1", "score": 1 } ]

"2016-04-26T00:00:00"

{ "text_length": 787 }

{ "text": "it would be a bit unfair to many other great uber drivers i have met but i was getting really angry after some of the drivers cancelled my trips. damn, they are suck. seriously, my stupid drivers were $#*!ing crazy. he called me to ask me where i was, i told him the pick up point i was standing at but because i was in the other side of the road, i tried to tell him that but he talked to me in his broken english with an aggressive voice. he didnt even notice the name of the streets i tried to tell him and misheard what i was saying. he hung up the phone without saying anything and i realised that he was in the wrong direction and i tried to contact him but he didnt pick up the phone. after a while he cancelled my trip. suckkkkkkkkkkkkkkkkk. i am too sick of these types of uber drivers. plz recruiting and tracking your driver selectively." }

[ { "label": "1", "score": 1 } ]

"2018-02-22T00:00:00"

{ "text_length": 848 }

{ "text": "My family recently visited NYC and my dad has had great luck using Uber in other cities in the past, so when we couldn't get a cab easily, we took Uber quite a few times over our 3 day trip. Some trips were great, some were just okay, but one of them was beyond bad. We were traveling from near Times Square to Battery Park (we had reservations to be on Ellis Island at a specific time). We selected Battery Park as our drop off point, and told it to our driver again when we got in the car (the dirty, smelly car)." }

[ { "label": "1", "score": 1 } ]

"2017-05-12T00:00:00"

{ "text_length": 515 }

{ "text": "I'm a Uber driver and I took a couple of riders happens to be a husband and wife. When I picked up the riders, the women (wife) was badly intoxicated and sitting on a sidewalk. It was my first time so I didn't know what will happen next. I picked them up from LA and we're headed to Torrance at 1 am. By the time I nearly got to their destination, the wife threw up in my car. The husband helped catch the puke onto his shirt but since it's liquid, most of the throw up soaked into my back leather seat and couldn't do anything about it. I did completed the trip to their home and they got out of the car. " }

[ { "label": "1", "score": 1 } ]

"2017-08-10T00:00:00"

{ "text_length": 606 }

{ "text": "Look out for an older gentleman in the Palm Desert area named Robert in a white nissan versa" }

[ { "label": "1", "score": 1 } ]

"2015-09-25T00:00:00"

{ "text_length": 92 }

{ "text": "Convenience, on-time performance, easy to hail a ride, competitive pricing with a regular taxicab. Helpful drivers too. App also makes it super easy to find a ride in minutes." }

[ { "label": "5", "score": 1 } ]

"2018-07-21T00:00:00"

{ "text_length": 175 }

{ "text": "This is a review of what it is like to be a former contractor.First of all, I did apply to be a driver for Uber when I was driving for Lyft. However, my car and I got tired of driving people around and decided to go into another job. Anyway, I deleted my driver account from their app and delete it. Several years later when my license was about to expire. I get harassing emails from them to update their records to update my driver's license. I have already updated my driver's license but I am not going back to their website to do that. Instead, I went to their website to unsubscribe from mailing list. The next day, I get another reminder. Again, use their useless unsubscribe link to get my email address from their email list. This went on for two weeks straight when the website claims that their removal of email process takes 10 business days. Well, my birthday come and went (the day my license expires) and guess what email I got from them? You guessed it: update your expired driver's license on their website. Forget that! I have blocked them from my email account so I will not hear from them again (cross your fingers on that)." }

[ { "label": "1", "score": 1 } ]

"2018-07-03T00:00:00"

{ "text_length": 1144 }

{ "text": "Uber is fine unless you're trying to cancel a trip. I accidentally booked a trip. I contacted the driver and immediately within 30 seconds and he did not cancel it. I responded again 5 minutes later. The driver did not cancel. He finally told me to cancel after he arrived at my destination. The issue I have is that there's no cancellation button. I was scrolling through every area of the Uber app trying to figure out how to cancel this ride even after I contacted the driver and I could not locate anything. Upon intensive internet search trying to find an 800 number to call Uber directly and being unsuccessful I finally did an online search and was told thru a wiki article how to cancel a trip... to click on a tiny picture of the driver to access the cancel button. This is deceptive practice. I was charged $13.37 because of the driver's time because he did not cancel the ride and I had no idea or information on how to cancel it myself. " }

[ { "label": "2", "score": 1 } ]

"2018-08-28T00:00:00"

{ "text_length": 949 }

{ "text": "I have used Uber twice and received good service. The drivers were prompt and polite and UBER billed me correctly and efficiently. However, today I had a bad experience. I contacted Uber. I was told the driver was 3 minutes away at a nearby market, which is about 3 minutes from my home. I waited 10 minutes and the driver was still 3 minutes away at the same market. I waited 15 minutes, then I texted the driver to tell them that since they didn't show, I wanted a credit. I had to get a ride from someone else since I was already late for my appointment." }

[ { "label": "2", "score": 1 } ]

"2018-08-17T00:00:00"

{ "text_length": 557 }

{ "text": "the meager savings you get are not worth the hassle of trying to use this stupid system._x000D_Take a real cab or shuttle." }

[ { "label": "1", "score": 1 } ]

"2015-11-27T00:00:00"

{ "text_length": 122 }

{ "text": "Ordering a future UBER ride and it scheduled the ride for immediately. While trying to contact driver, got message that said to leave a message. He was in front of the house before I could cancel, so I was billed $5.00 for a cancelled ride. The UBER company APP is lousy when it comes to scheduling advance rides, furthermore, when the driver arrives before you can cancel, you are still billed for the call. When trying to contact UBER directly, you cannot do it. No number exists for the city in which you are scheduling the ride and no number exists for a one to one contact to explain your situation. The only number is a help option but it does not work for complaints, only for emergencies. Not going to use Uber in the future." }

[ { "label": "1", "score": 1 } ]

"2018-05-14T00:00:00"

{ "text_length": 733 }

{ "text": "On December 10, 2016, my son used Uber for same ride he takes monthly to NYS Army National Guard located at 60-80 Lexington Avenue, New York City. I was shocked that I was charged $48.34. Normally the trip averaged between $18-30, always pooled, you can see based on trips this year: 12/10/16 - pickup on Albany Ave, Bklyn NY, drop off National Guard located 60-70 Lexington Avenue, NY. Time: pickup 4:27 am, $48.34. 11/4/16 - same pickup and drop off. Time pickup 4:29 am, $17.55. 9/10/16 - same pickup and drop off. Time pickup 4:41 am, $25.63. 7/11/16 - same pickup and drop off. Time pickup 4:42 am, $27.22. 6/8/16 - same pick up and drop off 88 Lexington Avenue. Time pickup 4:10 am, $31.13. Uber sent me a breakdown for last trip. Only thing different was the Upfront Fare Adjustment, which was now $20.90. Uber would not reimbursement me anything. So disappointed!" }

[ { "label": "1", "score": 1 } ]

"2016-12-12T00:00:00"

{ "text_length": 871 }

{ "text": "Uber is frud , uber driver charged double amount from me on 20/10/2017. I was traveling from Thane to vikroli. I checked amount was Rs 176. After dropping me he charged Rs. 470. About this problem I discussed through sms but no positive response from customer care. They are not even return my money. Driver create show on the road so I paid money. But customer care people are also frud people. They don't want to resolve the Issue_x000D_My suggestion is don't go With uber. They don't even have contact number. They are cheaper and cheater" }

[ { "label": "1", "score": 1 } ]

"2017-10-28T00:00:00"

{ "text_length": 541 }

{ "text": "I've use Uber for the last 2 years and never complained about anything even when I had small issues. Today I've tried to talk to a human being for the last 4 hours and there is NONE existence!! The automated stupid robot keeps emailing be nonsense - I asked for A ride at 4:30 am and it said driver is 9 min away for $35 rate - after 30 minutes I saw on the app that the driver is struggling to find the place - I called, texted and no response. Finally he canceled. Second driver showed 7 min away with the same rate. The same exact thing except this one the driver at least called. Trust me I don't live in a desert. I've had many rides on the same location. " }

[ { "label": "1", "score": 1 } ]

"2018-07-30T00:00:00"

{ "text_length": 661 }

{ "text": "I started driving for Uber and have been doing it a couple of weeks. It took a while to get statements showing what I actually made in income versus what the fares were. Uber gets between 33% and 45% of the money, at the higher end on short trips, which are more common. And there is the waiting and drive time when you are off the clock! At least in my market (Twin Cities, MN) you are going to make about $10 to $13 an hour BEFORE EXPENSES. When you factor in gas, wear and tear on your car, tires, brakes, etc. you are likely making about $5 per hour! It is a fun job, flexible, interesting people, etc. But you can't make any money and you are using up your car. Uber is a great deal for the riders, and for Uber! I'm done with it." }

[ { "label": "2", "score": 1 } ]

"2015-10-08T00:00:00"

{ "text_length": 735 }

{ "text": "They $#*!ing charge me cancel ride in time." }

[ { "label": "1", "score": 1 } ]

"2016-02-28T00:00:00"

{ "text_length": 43 }

{ "text": "They have little to no customer service. They have no actual person that you can speak to. They make it almost impossible. I have tried to explain to them in many different ways that they have charged me double for every trip that I have taken, and charged me double the tip for every trip that I have taken, and the money has come out of my bank account, but they still keep telling me that I have an outstanding balance and That I must pay it again!" }

[ { "label": "1", "score": 1 } ]

"2018-09-11T00:00:00"

{ "text_length": 452 }

{ "text": "I used Uber last year and loved the service. I again \"attempted\" to utilize Uber last night (Halloween) for my 16 yr old daughter. Guess what? She ended up stranded miles from home due to YOUR inept incompetence. Needless to say, our Uber days are over. BEST TO BE AVOIDED/NOT CHILD-FRIENDLY! We will be utilizing Lyft from this point forward. Choose your merchants wisely!" }

[ { "label": "1", "score": 1 } ]

"2018-11-01T00:00:00"

{ "text_length": 373 }

{ "text": "They are prompt and courteous and if not for the prices I would use them more. It would be perfect if the price quoted is the price charged. It's confusing when it says $7 and they charge more than that when you see the bill." }

[ { "label": "5", "score": 1 } ]

"2019-03-19T00:00:00"

{ "text_length": 225 }

{ "text": "uber is the worst service as my account has been breached and is being used by other people to get free rides never give your credit card details to anybody long term" }

[ { "label": "1", "score": 1 } ]

"2015-03-30T00:00:00"

{ "text_length": 166 }

{ "text": "Humble, Texas. September 15, 2018, I ordered a ride and was picked up by Edwin, driving a Toyota Corolla. The ride was quoted as $11.45. Later that evening, I tried to order another ride and received a message that I owed $35.00 for the previous trip. I requested a review of the fare, because the morning ride is a regular ride to Dialysis, 3 days a week and $11.45 is in the normal range. I received a message today stating that the driver reported a mess made and I was provided with 2 pictures...there is no mess shown and I know a mess was not made because I didn't have anything to make a mess with." }

[ { "label": "1", "score": 1 } ]

"2018-09-16T00:00:00"

{ "text_length": 605 }

{ "text": "Uber locked my account while I was traveling and refused to unlock it without me sending them a photocopy of my Drivers License and my credit card. So I canceled my account" }

[ { "label": "1", "score": 1 } ]

"2014-12-10T00:00:00"

{ "text_length": 173 }

{ "text": "Many people are thinking that Uber can help for earning some money. But it is totally wrong. Uber is already charging very low fare from customers and after all Uber is paying more low to the driver. Few days ago I made a call from Uber as a driver from Albany NY to JFK NY. Which is usually cost in regular taxi service about $350. In this payment the driver is paying for gas charges, toll charges, time duration, safe driving skill and etc. After dropping off to customer, driver must have to come back to his hometown as well. While coming back, the driver is not allowed to pick any passenger from JFK NY legally. After all the driver can save only $150. I got paid $153 only from Uber. And Uber charged $215 from customer. Which also very low. In this whole trip both side I put my life in risk and provided neat and safe ride with expert safe driving skill." }

[ { "label": "1", "score": 1 } ]

"2018-04-04T00:00:00"

{ "text_length": 864 }

{ "text": "1st Trip on 31 December 2018 @ 16:30 - Trip Number: 2nd Trip on 1 January 2019 @ 03:00 - Trip Number: 1st Trip from home at 7 ** Street, Winchester Hills to ** Mount Street, Bryanston. Driver: Xolani Passengers: two Cost of Trip = R275. Trip cost was shown before accepting the Uber ride. 2nd Trip from ** Mount Street, Bryanston Driver: Peter Passengers: two Cost of Trip (Charged Twice) 1st Charge R863.00 2nd Charge R865.0 15 Minutes after arriving home, the R863.00 was reversed. Trip cost was not shown before accepting the Uber Ride." }

[ { "label": "1", "score": 1 } ]

"2019-01-01T00:00:00"

{ "text_length": 539 }