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uber-reviews

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{ "text": "My friend spent her 21st birthday clubbing and by the end of the night she was puking. Our Uber driver came to pick us up knowing we had a night of partying and a sick friend. On our drive home he stopped to let her puke. However she did puke on the outside and made a small mess in the car. After our trip I cleaned up everything inside it car as quick as I could. Then a week later we were charged with $150 for cleaning along with the charge of the trip for a very very minimal amount of puke on the seat belt and the outside of the car. We gladly would have paid 50 dollars for clean up however no matter what way we spun it definitely didnt cost 150 dollars to clean a car. He knew when he responded to our Uber need that we would be drunk. If he didnt want drunk people he did not need to respond. We will be sticking with lyft from now on." }

[ { "label": "1", "score": 1 } ]

"2018-06-21T00:00:00"

{ "text_length": 846 }

{ "text": "I schefuled a pickup on Miami Beach waited much longer than was quoted on the map. The map kept changing time to a longer period. After a while I called the driver to see where he was and he said in Spanish that he didn't speak English. I canceled the trip and tried to schedule another and the price went from $16 to $43. I called Central taxi and had a car in 3 minutes for less money. I seriously doubt I'll use Uber again." }

[ { "label": "1", "score": 1 } ]

"2016-03-09T00:00:00"

{ "text_length": 427 }

{ "text": "While traveling Europe I spent over 500 Euro with Uber. They overcharged me on 25% of the trips I made compared to the quoted price given on phone app, after the ride was completed. One instance they quoted me 40 to 50 Euro and charged me 70 Euro! Over a 100 Euros were spent from overcharges compared to their quoted phone app price. This seems very dishonest to me." }

[ { "label": "1", "score": 1 } ]

"2018-09-18T00:00:00"

{ "text_length": 367 }

{ "text": "Never could get a confirmation. My G.P.S. was floating. They said my phone was not valid. In Chicago, it's not worth the delay. NEVER again, this has been disgusting." }

[ { "label": "1", "score": 1 } ]

"2016-06-29T00:00:00"

{ "text_length": 172 }

{ "text": "My fault for NOT researching better... Uber has ZERO customer service.. Imagine to my surprise, NO numbers to call customer support with a problem.. NO way to cancel service online... NOT any advice about how to cancel service ... NO ride verification. With all the negative responses that I am seeing everywhere online, I will be surprised if they are still in business for long... Pitiful excuse for a company... Typical GREED! Only in America, and now international... This company redefines the meaning of BUYER BEWARE!" }

[ { "label": "1", "score": 1 } ]

"2014-11-21T00:00:00"

{ "text_length": 530 }

{ "text": "Uber is fast and easy! There is nothing like it and now we can't live without it! Uber will be here forever! Uber can take you to and from the airport, take you to and from the grocery store, to and from night spots, to and from sporting events, to and from funerals, to and from wedding receptions, to and from the baby showers, to and from Christmas parties, pool parties, New Year's Eve parties, office parties, On and on and on! We love Uber ask a mission point." }

[ { "label": "5", "score": 1 } ]

"2018-07-17T00:00:00"

{ "text_length": 466 }

{ "text": "Yup. So Uber claimed that a 24 hour McDonald's was open. Ordered 30$ worth of food. They said after 30 minutes they couldn't find a driver and canceled my order. I called back and made sure Drivers were available. They said they were. I placed the same order again. $30. Half hour later turned out that McDonald's wasn't 24 hours and they canceled the order again. Found out that McDonald's doesn't open until 5. Ok fine. Waited until 5 and placed a new $30 order. After half an hour again they had no drivers and canceled my order. Waited until 6am when village inn was open. Called to make sure a driver was available. Ordered another $30 in food. Again. A driver was not available. I called again to complain. " }

[ { "label": "1", "score": 1 } ]

"2018-01-08T00:00:00"

{ "text_length": 713 }

{ "text": "I tried to add my daughter to my Uber account and ran into numerous problems. I am in CROYDON, PA and my daughter is in Philadelphia PA. My daughter needs the Uber getting back and forth to work. We have messages that the payment needed changed, invalid payment method. There is no customer service # to call so I am dealing with a friggin robot. Robot says they lifted restrictions off my account. My daughter tries to use Uber again and gets a, \"Oops something went wrong!\" Only good part is I can curse out the robot and not get hung up on. Uber needs a customer service representatives, not robots to have any satisfied customers! Uber is a big joke!" }

[ { "label": "1", "score": 1 } ]

"2018-09-13T00:00:00"

{ "text_length": 654 }

{ "text": "Recently, my Uber account was hacked. Suddenly I was driving all over Nigeria (I live in Minnesota). When I tried to address the hack, I discovered 1. Uber has no phone-based customer service, 2. Uber's email customer service is basically useless. _x000D_After visiting the Uber office nearest to me, I was given a promise that the charges would be reversed and my account would be cancelled. After 3 days, the charges were reversed, but Uber refused to cancel my account. Now, more charges are being accrued and Uber customer service is again refusing to respond personally to my complaints. Guess I will be making another trip (this will be the 3rd) to the home office closest to me. _x000D_Uber does not let you cancel your account- you must go through their customer service representatives. And when you do, they refuse to do it. I will advise every person I know to cancel their account and switch to a different ride service." }

[ { "label": "1", "score": 1 } ]

"2016-12-05T00:00:00"

{ "text_length": 932 }

{ "text": "I've been a Uber driver for a year as a contractor. I rate Uber management system and support team for the drivers. Uber makes the job so stressful for the drivers by its rating system, there's no investigation about the rating has had a logical reason or just a drunk or hallucinated passenger has made a false report of safety issue about a driver. I am a middle age lady with 30 years driving experience with no fine or any accident on my driving history, my driving account become deactivated by Uber because of false safety report. Uber charges passengers in a high fee rate but pays a little to drivers who has put their life and car in front line of various danger." }

[ { "label": "1", "score": 1 } ]

"2019-03-19T00:00:00"

{ "text_length": 672 }

{ "text": "We were at the pick up point in Little Italy, San Diego, California from the moment we ordered an Uber ride. Our driver never showed up. We had to request another Uber driver who took us to the airport. Uber refused to return this incorrect cancellation fee." }

[ { "label": "1", "score": 1 } ]

"2017-03-05T00:00:00"

{ "text_length": 258 }

{ "text": "I've had limited but really optimal experiences. I only use the service occasionally like three times in the last two years, but nice cars, good people, short wait, very low prices." }

[ { "label": "5", "score": 1 } ]

"2017-10-07T00:00:00"

{ "text_length": 181 }

{ "text": "Uber seemed to be ideal since I just moved back home to Columbus, and I'm a single full time parent. Uber's App sent me to fictitious addresses, wrong addresses, and refused to accept responsibility for the wasted time, fuel, and deficiencies of their own App. _x000D_The passengers constantly complained to me about the App's functionality, and the inability of contacting Uber Customer Support._x000D_The cost of driving for Uber is too high. Car payment, fuel, oil changes, Uber Fee, and Passenger Fee, leaves minimum wages for the driver. While Uber claims that drivers can make great money, it's actually Uber that is making \"great\" money!!_x000D_Charging drivers high fees on top of maintenance costs of their own vehicles is ridiculous!" }

[ { "label": "1", "score": 1 } ]

"2016-03-19T00:00:00"

{ "text_length": 748 }

{ "text": "I was in Montreal last week as it was raining. Wanted a quick ride to my destination so booked an Uber. The amount displayed was between 27-35 (which included surge). I didn't mind it as I was running late and wanted to get to the destination on time. Unfortunately there was an event taking place at the location and the cops had blocked some of the roads - due to heavy traffic and roads being blocked it took me 50 mins to get to my destination as opposed to 20 mins and to my surprise at the end of the ride the driver told me there is waiting time added to it which I wasn't aware off as Uber doesn't tell you the amount right away. You don't have the visibility as you do in most cabs. You can see the meter and make a quick decision of either taking the ride or stopping it right away." }

[ { "label": "1", "score": 1 } ]

"2019-07-03T00:00:00"

{ "text_length": 792 }

{ "text": "I texted UBER for a 6 minute ride and the first driver was a no show. I waited 2 hours, then called again. This time a different driver showed up but overcharged me $15.00! It was a creepy ride and UBER refused to refund my \"cancellation\" fee that I was incorrectly charged for the drives that never showed. Good luck ever reasoning with UBER. They don't care." }

[ { "label": "1", "score": 1 } ]

"2017-07-05T00:00:00"

{ "text_length": 360 }

{ "text": "I ordered an Uber and the driver picked up the wrong riders. I contacted Uber and received a notification that I would receive a refund and they never gave me my refund and no one has gotten back to me no matter how many times I have contacted them. They acknowledged that someone else took my ride but still didn't refund the money. Horrible customer service. Or lack there of." }

[ { "label": "1", "score": 1 } ]

"2018-08-09T00:00:00"

{ "text_length": 378 }

{ "text": "I recently started driving for UBER and you know what everything has been exactly as it was supposed to be. Will there be a hiccup at some point? Probably. But all of you who are saying you got ripped off so many times, first of all I don't believe it has happened as often and as badly as you all claim but if it has happened to you more than 2 times then maybe instead of bit@#$ing about it you should just stop using it. I drive because I need the extra money and most of the problems you may or may not have are caused by the app or the company not the drivers. I am very professional and have not had one issue with a rider or the app as of yet and I depend on the money to support my family so I take it very seriously. Please at the very least don't give drivers bad ratings because your fare was too high or the wait was too long. we get there as fast as we can at least the good drivers. Bad reviews for the drivers when it is the app or the companies rates fault can cause us to be deactivated. I like the extra money I earn and depend on it to do fun things with my family. Rant over." }

[ { "label": "5", "score": 1 } ]

"2017-08-25T00:00:00"

{ "text_length": 1095 }

{ "text": "This morning I ordered a cab at 545 am on my app. My credit card was charged. The app said driver was 5 minutes away... It showed the car going further from my home. After 20 mins I called driver 2 times he did not pick up. I cancelled the car 5 mins later (total of 25 mins). I ordered a new cab on app that came in 5 mins... They charged me for ride and cancellation fee. I emailed them since there is no customer service number and they basically told me because I cancelled I'm being charged. They are crazy and basically called me a liar. Why would I order another cab if I was lying and they refuse to credit my card... So now I had to cancel my card. I will never ever, ever use their service again. They even put in my wrong address. They are crooks. Imagine how many people they get this way... It's disgusting." }

[ { "label": "1", "score": 1 } ]

"2017-03-13T00:00:00"

{ "text_length": 820 }

{ "text": "My husband called me on 8/6/16 at 1:30 in the morning as he couldn't get his uber account to work and needed a ride home. He was outside of the NRG stadium leaving the guns n' roses concert in Houston Texas. I was tired, sick, groggy and had stayed home. I saw that it said x 8.2 surge charge. I honestly thought this was saying a percentage more as for example 8.2 percent of the trip, say a few extra bucks. Worst case scenario my husband's ride will probably cost around 50 dollars." }

[ { "label": "1", "score": 1 } ]

"2016-08-07T00:00:00"

{ "text_length": 485 }

{ "text": "My man Charles!! He is the best driver of uber!! He knows where to go and is a very safe driver!! Very sociable and kind!! Thank you Charles for your safe driving and making sure we get home safely!!!" }

[ { "label": "5", "score": 1 } ]

"2016-01-19T00:00:00"

{ "text_length": 201 }

{ "text": "I am no longer a Uber rider anymore. They are admit that they did no wrong and that it could be my banks fault when clearly it's not. They are such screw overs, it's unbelievable... lost 27 dollars. They charged me $13.13 for a ride back to where I had to be at that time. The driver canceled and there was a cancelation fee of $5.00. So, I should've at least been given back $8.13, but I thought it was going to take some time to process. So after that ride was canceled, I had to call for another Uber driver, which cost $14.63 that one went pretty well. So, I checked my bank account when I got to my destination and saw that the money that I owed was already taken for that second trip, which was of course okay. But, the $8.13 was never given back to me. I then check mid-day yesterday and saw that the full amount of $13.13 and 14.63 was refunded to me and there were no pending signs or anything indicating that it wasn't set in stones. I checked my bank account today and saw a drop in the amount of money I originally had in my bank account. The history of the $13.13 refund was no where to be found and saw that the $14.63 was refunded to me TODAY and then taken out of my bank account TODAY. As much as it sounds weird, that is exactly what happened! They should be giving back that $27.76 that they charged me. They never sent a notification saying that they were going to so, and taking money out of my bank account like it's a toy, because it's not." }

[ { "label": "1", "score": 1 } ]

"2019-01-19T00:00:00"

{ "text_length": 1464 }

{ "text": "UBER is big big FRAUD company. As a driver,,, please do not sign for uber. They trying to attract the people by offering cell phones, cars by collecting the monthly payments are three times of actual companies. If anyone has taken vehicle and phone thru uber.....their life is going to end so soon._x000D_No contact numbers, uber app mileage is different than actual distance. _x000D_No proper management." }

[ { "label": "1", "score": 1 } ]

"2015-05-26T00:00:00"

{ "text_length": 405 }

{ "text": "I am a Cr England truck driver my truck needed service, and I was stranded uber driver picked me up and got me to my yard safty for a reasonable price thank you be safe out there drivers." }

[ { "label": "5", "score": 1 } ]

"2016-03-02T00:00:00"

{ "text_length": 187 }

{ "text": "My husband and I arranged a ride to the airport with Uber. We were notified the evening before our ride that our ride had been set up. When the time for our pick up, with no driver in sight, had come and gone by not just a few minutes but by almost 30 minutes we realized we had to get ourselves to the airport in order to catch our flight. This not only caused a lot of undue stress but a whole lot of money. We had to pay for 2 days of parking at the airport and for someone to pick up our vehicle. When trying to issue a complaint to Uber about this matter, they have been unresponsive. We will NEVER trust Uber again. This has NEVER happened to us with a taxi service." }

[ { "label": "1", "score": 1 } ]

"2019-03-05T00:00:00"

{ "text_length": 672 }

{ "text": "uber sucks. They suspended me, someone who has spent over 1000s in their company because I did not like their rude customer service. They also automatically send you to a higher uber car, if uberx is not available." }

[ { "label": "1", "score": 1 } ]

"2015-06-22T00:00:00"

{ "text_length": 214 }

{ "text": "Last night I returned home from the airport using Uber. Shared a ride. The other person paid $36.97 vs my $58.42. First stop was their residence (farther away from the airport than my place). Needless to say, I was not happy when I heard that my fare was 58 percent more. Uber says it's \"dynamic pricing\" and will not issue me a partial refund. And... with the company burning through its cash at over $1 billion a year and turmoil in the executive ranks, one would think the company might be more sensitive to such inequalities." }

[ { "label": "1", "score": 1 } ]

"2017-10-31T00:00:00"

{ "text_length": 529 }

{ "text": "We took Uber from Coral Springs to Fort Lauderdale airport. As we passed the security we realized that we left one item (painting rolled-up) in backseat. We contacted Uber right away through the app and had to wait 20 more minutes for Uber to put us with the driver on phone. He did not speak any English so we got a fellow passenger to talk to him. He said he can come in 10 minutes and meet us where he dropped us. But we were boarding and did not have enough time. At that point he gave us his phone no. and we told him we will call him in 4 days when we get back. " }

[ { "label": "1", "score": 1 } ]

"2016-10-25T00:00:00"

{ "text_length": 568 }

{ "text": "Recently we went to Chesapeake Energy Arena for a concert. Used Uber because we were not familiar with Oklahoma City. The fare from our friend's home in OKC to the arena was $21.49. When we used the App to return the fare was $45.58. We had no other way to get back so had to pay the more than doubled fare. Everyone should be warned of this practice after an event." }

[ { "label": "1", "score": 1 } ]

"2019-02-17T00:00:00"

{ "text_length": 366 }

{ "text": "Uber\"s software is terrible and full of bugs. Sometime you can't delete a ride. It will e fill in your home for you. Sometimes in a different city. The estimated arrival time is a joke. It told be the car would be here in 7 minutes. When I checked 15 mins later it told me the car would be here in 20 more minutes. Keying in a destination, über will enter house numbers wrong. You can not book rides in advance. The drivers complain about uber as well. DO NOT WASTE YOUR TIME. WITH UBER. They are a ripoff !!" }

[ { "label": "5", "score": 1 } ]

"2016-02-03T00:00:00"

{ "text_length": 518 }

{ "text": "Not only was my driver unable to find me, we had to wait on the avenue rather than in front of the building where we were staying. On our trip home the driver went a roundabout way and that extended the trip by 8 miles plus the extra charge for the time. The original fare quote was changed. I understand charging for tolls but I don't want to contribute to some drivers fund that's tacked on at the bottom of the receipt. We are going back to car service where the fees are set. No surprises. No more $121. one way trips to NYC." }

[ { "label": "1", "score": 1 } ]

"2018-06-10T00:00:00"

{ "text_length": 529 }

{ "text": "Uber really sucks. I took a Uber ride a month back and I wanted to get the receipts for the same. Since it was not sent to my email, I was trying to go online and to check it, however the authentication process of \"I'm not robot\" was so annoying. The process goes likes this, it asks you to select the pictures with the keyword that was given in the heading like 'Cars', 'Streets' from the list of pictures. I was doing it for some time, but Oh my god, it was so frustrating that it never ends, it will ask for some more than 50 times and it really tests your nerves. I wasted an hour on figuring this out and I finally gave up with super frustration. Guys... seriously... do you really value consumer feeling. I would request you to please continue only if you do so." }

[ { "label": "1", "score": 1 } ]

"2018-07-10T00:00:00"

{ "text_length": 768 }

{ "text": "In general Uber is a great app, easy to use, convenient. When it becomes a not so great app is the \"surge prices\" feature. The ride then costs a ridiculous amount. I agree you can charge more when there's high demand but there should be a limit, like 20% more or 30% more. But often times it could be 3X as much. Makes regular customers like me resentful." }

[ { "label": "4", "score": 1 } ]

"2017-09-29T00:00:00"

{ "text_length": 355 }

{ "text": "We were in Florida for the past week. We don't drink and drive so we used Uber on any evening we were going out. Half of the drivers (men) were wonderful. Knew their way around, friendly, awesome people. The other half (women) didn't know where they were, didn't speak English, depended on me for directions, charged me extra because they got lost several times. This is not a sexist comment for I am a woman! We are not sure we will continue to use Uber. The cost is less than a taxi but the frustration isn't worth it. Uber needs to make sure whomever they hire actually knows the area where they are working! Awful when you've been out having a good time, and then have to do your own work to get back to your hotel. Stupid freaking drivers. don't drive it you don't know where you are - common sense!" }

[ { "label": "3", "score": 1 } ]

"2016-09-23T00:00:00"

{ "text_length": 815 }

{ "text": "My first day using uber, and my morning trip to the Passaic train station in NJ went fine. _x000D_In the evening though, as I'm approaching the station on my return home trip, the driver calls me and insists I cancell the ride._x000D_I cancel and then get charged a $5 fee._x000D_I ask for a refund, but they will not. They will only CREDIT my account. I may not use uber again for a while, but they insist they cannot refund to my card._x000D_Bad practice and bad service, and all because of the driver's bad ethical practice (Nasir from Elmwood Pk)._x000D_I was very frustrated and not willing to use it again. _x000D_North Jersey..." }

[ { "label": "2", "score": 1 } ]

"2017-05-03T00:00:00"

{ "text_length": 638 }

{ "text": "My ride canceled itself within like 2 seconds of booking it three times in a row and got charged every time. This happened before and I let it slide but it happened three times in a row again. Money is being stolen here and help is useless. Very hard to navigate the help page and no contact email or phone. Thieves! Going on to their competition now... Should of done it long time ago!" }

[ { "label": "1", "score": 1 } ]

"2018-12-11T00:00:00"

{ "text_length": 386 }

{ "text": "The most cunning app I have found so far. I took an Uber lets on Friday. It cost me 34.00 And then next day I requested for Uber the app says I have pending transaction even though I had money on my account. I requested for Lyft. I was able to reach my destination. Spoiler alert get your ** straight Uber. Call me **." }

[ { "label": "1", "score": 1 } ]

"2018-10-31T00:00:00"

{ "text_length": 318 }

{ "text": "I correctly entered in the destination on the app but when the driver arrived he couldn't take me because he showed my pick up location as the destination, on his phone. So he had to leave without giving me a ride. I canceled my Uber account immediately and got Lyft, which completed my ride. Uber has no personalized customer service for their customers. It's all robotic \"check item below that best describes your issue\" then read the advice. THE WORST ONLINE-SERVICE COMPANY IN THE WORLD." }

[ { "label": "1", "score": 1 } ]

"2019-03-02T00:00:00"

{ "text_length": 491 }

{ "text": "I confirmed a pick up for 8:55 am for an Uber. The trip for the driver to come and pick me up says he'll be at my place in 5 minutes. So 30 minutes passed and the driver never shows up so I have to cancel the pick up from Uber but before I cancel, Uber deducted to my account of $5.61 and when I cancel the pick up they credited me with $5 for the next ride. Why would I used Uber again if they screwed me up? I think it's not my fault if they did not fulfill the contract that they will be at my place in 5-9 minutes. That's why I have to cancel the trip otherwise I will stick to it." }

[ { "label": "1", "score": 1 } ]

"2017-01-25T00:00:00"

{ "text_length": 585 }

{ "text": "If there is an issue there is no way to contact anyone except by email. A driver in Tanpa had a car that should have not been approved, did not assist with bags. The day after my flight home, he put in a ticket for a ride which of course was a know-how for which I was billed. I had to email ISO of speaking to someone to resolve this which they did." }

[ { "label": "3", "score": 1 } ]

"2018-07-13T00:00:00"

{ "text_length": 350 }

{ "text": "I signed up almost a month ago. I get the same e-mail daily. Processing your account. The site said 5 to 7 days. Not a month. I signed up before Christmas now I'm almost 3/4 through January. Why? Nobody can tell me. I have gotten a hold of customers services many times. Still waiting." }

[ { "label": "1", "score": 1 } ]

"2017-01-17T00:00:00"

{ "text_length": 285 }

{ "text": "I am a UBER DRIVER in London. You people on here are complaining? You are getting the cheapest fares and got the nerve to complain!_x000D_Most of you people are racist wgen you see driver of another ethic and decide to give them a crap rating or worse bo rating at all!_x000D_You guys should not be complaining as you did not hire a executive car to trave 2 miles which costed you £20._x000D_Do you expect the driver to bend over for you?_x000D_No one is stopping you to go else where but majority of you will run back to uber! _x000D_Uber shoud kick out rider with anything less than 4.00 stars because i have seen plenty of rubbish rates riders. Why will a driver give you a bad rating?_x000D_1.Because you are rude_x000D_2. Miserable_x000D_3. Start to blame them for traffic when you are running late. _x000D_4. You think the rider should kiss your ass ._x000D_5. you are traveling 2 miles._x000D_Most low rates riders are WOMEN!_x000D_You are using uber because it is cheap! Get of your high horse. _x000D_Most of uber riders only travel short distances. _x000D_It us a waste of our time!_x000D_We drivers are getting shafted...not you riders!" }

[ { "label": "5", "score": 1 } ]

"2016-05-15T00:00:00"

{ "text_length": 1148 }

{ "text": "The service and availability is good but they put exorbitant fare almost every day. Practically useless for daily commuters." }

[ { "label": "1", "score": 1 } ]

"2017-01-09T00:00:00"

{ "text_length": 124 }

{ "text": "I've stopped using Uber and switched to Lyft. Lyft is a hundred times better, and everyone agrees to that. It was a rainy day when I requested a trip. When I finished my trip, the next day I was charged $150 as a \"Cleanliness Fee\". I did NOT throw up or create a mess of any kind. But just because my shoes were wet they charged me that insane amount. On asking them, they replied with a photo of the \"so-called-mess\" saying the driver had to clean this up so he couldn't accept rides. There were small yellow petals lying on the mat, that a rider before or after me created. But charging me for WATER?!? The dumb ** don't know that the mat he had in car dries on its own in a few minutes, and he clearly charged me to make that money. I DO NOT APPROVE of this transaction as I did not create ANY mess. It was NOT authorized by me." }

[ { "label": "1", "score": 1 } ]

"2018-07-13T00:00:00"

{ "text_length": 831 }

{ "text": "I'm a driver. I drove several times this past weekend 8/10-8/13. I had several rides that were surges. Customers even told me their ride was a surge. Now after all is said and done, Uber doesn't want to pay me my correct pay. This is not the first time this has happened to me. I'm just now tired of fighting with them in giving me money they owe me. Be warned if you decide to be a driver for Uber. They will short you your pays and you will continue to get scripted replies from someone in another country." }

[ { "label": "1", "score": 1 } ]

"2017-08-15T00:00:00"

{ "text_length": 508 }

{ "text": "Uber - Ride arrived as scheduled. Driver pleasant and professional. Uber sent notice that could be an increase due to demand at this time. A 30 minute; 7 mile ride quoted at $17.11. Was charged $34. Taxi - Same time and distance on return trip. $21. Believe it's my first, and last time with Uber." }

[ { "label": "1", "score": 1 } ]

"2018-03-13T00:00:00"

{ "text_length": 297 }

{ "text": "Overall, I have enjoyed Uber as a passenger. Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. I'm a loyal customer (having taken 28 trips for $900 in just 30 days) and was quite offended at how they handled this. Overall, I love Uber but I am sincerely disappointed about how they handled my complaint._x000D_On October 14, 2014, I requested Uber at 7 a.m. The driver FLEW past my house and I tried to call them twice to ask them to turn around and come back as they just parked at the end of the block. The driver didn't answer so I walked a block and a half to get my Uber._x000D_When I got into the car, I was overpowered by the scent of BO and/or some other offensive odor. I don't think the driver had it but the car was full of the smell. ugh, I walked a block and a half for this pleasure . . . _x000D_We then started our trip. By the time we hit the Steelyard curve on 176, she was chatting away at me (not bad in and of itself EXCEPT . . .) and looking at me while she spoke. I looked ahead at the line of brake lights ahead of us and shrieked! We came within INCHES of rear-ending the car ahead of us! YIKES!_x000D_After that, she drove 50 mph on the highway for the duration of our smelly trip._x000D_I contacted uber that afternoon and the first guy said \"sorry about your experience\" and that was it . . ._x000D_The second person said \"we'll talk to grace and I'll look into it\" but I heard nothing further._x000D_The third person said and this is a direct quote from her email: Sorry to hear that! We'll be sure to follow up with Grace to check in and share this concern. Again, thank you for taking the time to write in, I've added $10 credit to your account for the trouble. While it doesn't make up for the experience we hope this will allow you to have a better one in the future._x000D_Yeah, Amber - you're right, it doesn't make up for the experience. Bad enough you don't even have a loyalty/frequent rider program but after your credit, I still paid $25+ for that ride?_x000D_They don't have a phone number either so you can't call anyone to complain. You're at the mercy of email." }

[ { "label": "4", "score": 1 } ]

"2014-10-16T00:00:00"

{ "text_length": 2172 }

{ "text": "I usually take regular Uber. On April 15th I was traveling from Evanston to Hyatt at McCormick center and I called Uber pool since I had more time. The charges they showed were $16.32 and I accepted it. However they charged me $27.93. When I contacted Uber support, they continued to give me boilerplate answers. This is extremely frustrating. I explained to them that I had put the right address and was dropped off at right place, but they refused. The driver's name was Yvonne, and the Uber support is from someone named KOUSHIK from India (judging from the time posted, it say April 17th, and it's still April 16th in USA). This stupid jerk kept on telling me that I had different drop off than what was requested. I took back the Uber from same place, so check it jerk. To make my experience worse, when I took the ride back, again with Uber, he dropped me off 2 blocks away and I had to walk in pouring rain. Never again." }

[ { "label": "1", "score": 1 } ]

"2018-04-17T00:00:00"

{ "text_length": 927 }

{ "text": "Uber has hold the full payment for already cancelled trip. They did not void the payment. Be careful when you used Google Pay to do Uber payments. If we cancel the trip, Uber will hold the full amount. They will not refund it." }

[ { "label": "1", "score": 1 } ]

"2018-10-24T00:00:00"

{ "text_length": 226 }

{ "text": "I drove for Uber for about 4 months in Tucson. Riders are a bunch of crybabies who will leave a 1 star review if you don't let them drink their coffee in your car. Uber has fostered this mentality with its feedback system giving the rider a disproportionate amount of power. It was common for a rider to be disrespectful or abusive. Riders Never tip. Getting paid 95 cents per mile is nothing for what you put up with: traffic congestion, unreasonable riders, canceled rides, wear and tear on your vehicle, increased insurance rates, long waits at the airport, drunk riders, etc. " }

[ { "label": "1", "score": 1 } ]

"2017-04-29T00:00:00"

{ "text_length": 580 }

{ "text": "No show. Never again. Airport. Uber booked for 0815. 0810 driver cancelled. 0815 booked another. 0840 driver phoned - can't find the address. 0850 driver cancelled. 0855. Panicking. Tried again. 0915 Uber arrived, not mine. Driver said would cancel client and take me for 30 euros." }

[ { "label": "1", "score": 1 } ]

"2018-12-08T00:00:00"

{ "text_length": 281 }

{ "text": "Requested a Uber in Las Vegas. Was standing in front of the Uber designated pickup spot for hotel when ordered Uber. Contacted driver after waiting 25 minutes. He said I was at wrong spot hung up on me and cancelled my pickup and charged me. Uber refuses to refund that charge. I've contacted them several times and they send me the exact generic email saying no refund. Horrible customer service will never use Uber again." }

[ { "label": "1", "score": 1 } ]

"2017-07-29T00:00:00"

{ "text_length": 429 }

{ "text": "A few weeks ago I checked prices for my ride home from my friends house. By mistake I requested car and right away I cancelled. After some time I figured out that they charged me $5 for cancelation. I complained but it didn't help. I understand if I request a car and after a few minutes I cancel they will charge me , but I cancelled the same moment! _x000D_Beside is that, when I request a car to my home address their GPS brings them behind my building, behind the block. I sent them email , but nothing they did for it. Don't know if in a future I will use them again ." }

[ { "label": "2", "score": 1 } ]

"2016-06-30T00:00:00"

{ "text_length": 577 }

{ "text": "I was picked up on time by Antoinne in a White Dodge Dart. The roads had a lot of snow and he did not drive very carefully. His car skidded a little at one point and he ran a red light. I had to pray he would slow down. He looked like a very shady kid. I am a professional lady and he barely talked at all." }

[ { "label": "1", "score": 1 } ]

"2018-01-18T00:00:00"

{ "text_length": 306 }

{ "text": "I am a senior citizen and I tried to sign up for Uber. I went to the website to create an account. I supplied my name, an email address, a cell phone # and password. Afterward, I realized I had not used the correct email address. Thus began a vicious cycle. When I tried to change the email address, it said the phone # I provided was already in use. It kept asking me to send a screenshot of my phone. I have no idea how or what that entails. I could not find a phone # or customer service agent. There was nowhere to go to complete the transaction. I ended up going to GogoGrandparent through Lyft, but I would prefer Uber." }

[ { "label": "1", "score": 1 } ]

"2019-06-12T00:00:00"

{ "text_length": 625 }

{ "text": "I took Uber in July and suddenly I receive a charge on my credit card October 26. They are billing people for June and July!!!! I received a receipt in July. How is this possible? The number on the credit card receipt for Uber isn't a valid number." }

[ { "label": "1", "score": 1 } ]

"2018-10-28T00:00:00"

{ "text_length": 248 }

{ "text": "They screwed me, and won't pay me for the rides I did. They said this week and still nothing so I'm taking Uber to court. They will pay me any way or another. You're not getting away with this Uber! I will get my money Uber. Remember Rhonda ** Uber! Cause you're gonna pay me!" }

[ { "label": "1", "score": 1 } ]

"2018-10-19T00:00:00"

{ "text_length": 276 }

{ "text": "My first experience with Uber was taken from Seattle Airport. The vehicle was really clean and the driver was very courteous, safe driver and professional." }

[ { "label": "5", "score": 1 } ]

"2017-09-19T00:00:00"

{ "text_length": 155 }

{ "text": "I've wasted several hours of my time trying to register for this app. It's a scam. The support desk is completely incompetent, too." }

[ { "label": "1", "score": 1 } ]

"2018-12-20T00:00:00"

{ "text_length": 131 }

{ "text": "I had to request a pickup several times since the drivers were waiting for it to be midnight for the price surge. They were cancelling my pickup and I was getting charged for the cancellation. The next day the driver said she couldn't find me although the next driver had no issues. I was again charged a cancellation fee. The unprofessional driver hung up on me when I was giving specific directions trying to make it easier to find me. I was visiting LA and staying in Santa Monica. These experiences somewhat soured my trip." }

[ { "label": "1", "score": 1 } ]

"2017-08-22T00:00:00"

{ "text_length": 527 }

{ "text": "I had ordered a Uber cab and when I ordered it the fee was around $6, however once I arrived at my destination I received a notice that they had charged me extra fees without my knowledge or permission. I contacted them about this through Twitter and somehow my complete order was changed to the larger car, which I did not order. I guess they don't know that people get notifications when another device logs into your account because I received a notification that someone in Orange County had logged into my Uber account." }

[ { "label": "1", "score": 1 } ]

"2018-04-13T00:00:00"

{ "text_length": 524 }

{ "text": "I have been driving only two months but done with uber. I noticed how unfair the prices, pay is so I decided to ask passangers to send me via text how much they actually paid (after they got the email with how much their actual fare was) and time and time again what I got paid based on fare was off by $1-4 on each trip! They steal from the drivers! Not only they take their 20% they take more! When you report it on each trip they come back and say oh ok the fare will be adjusted, not only they adjust it wrong but you never see that money, ever. When will that adjustment hit your account? Never! Be aware, you will pay more then 20% take, it's more like 35% most rides because if like the passanger pays $10 in reality they paid like 13-14$!" }

[ { "label": "1", "score": 1 } ]

"2017-02-15T00:00:00"

{ "text_length": 753 }

{ "text": "I have used Uber and always had a great driver and no problems. However, the safety of it does freak me out. But it's JUST like a taxi right? It is a great way to get around especially on vacations! So is the taxi. I'm not sure why I feel more comfortable in a cab without knowing the driver than an Uber. Maybe I've just watched too many TV shows." }

[ { "label": "3", "score": 1 } ]

"2019-03-14T00:00:00"

{ "text_length": 348 }

{ "text": "Figure out how risky it is that UBER can charge right into your credit card whatever they want after the fact!!! One day on the same route, I was charged 3 times as much as with other driver, some UBER driver intentionally took a longer route to get to my destination to charge me more, I did not know until after the trip when I check my emails by end of the day, it was too late and it was very hard to find a right subject to submit a complaint with UBER. Their customer service is horrible: they don't listen to your complaint, they are just using patterns of reply. I WILL NOT USE UBER AGAIN as I think some Uber drivers have a way to rob customers." }

[ { "label": "1", "score": 1 } ]

"2017-03-12T00:00:00"

{ "text_length": 654 }

{ "text": "My account was hacked and my card was charged twice. When I tried to dispute the charges I couldn't get through by phone and I didn't get an email back. I had to call my bank and they disputed the charges but still could not get in contact with Uber. I will never trust them again." }

[ { "label": "1", "score": 1 } ]

"2016-03-15T00:00:00"

{ "text_length": 281 }

{ "text": "uber sucks. I used them twice and I was obercharged both times. It was a big headache to get refund. A couple of my friend used uber too-they had the same problem like me. Both time my drivers didn't know where they were going too. One of them at least was nice, but the other was rude and even cursed me. Uber offers $10-$20 free ride in the beginning. That's the way they get people. There is nothing free in life. One or another way YOU will pay for it. I'll never use uber again." }

[ { "label": "1", "score": 1 } ]

"2014-05-29T00:00:00"

{ "text_length": 484 }

{ "text": "operating outside the law cars without insurance drivers sexually assault passenger's surge manipulated by drivers. Theivesbanned almost everywhere except where there are bent officials check out on twitter #ubered see for yourselves your not safe oh and they have been hacked and customer details are sold on the web. No phone number to contact them if you use them your a mug gave them 1 star because there isn't a minus 1000000 button" }

[ { "label": "1", "score": 1 } ]

"2015-05-06T00:00:00"

{ "text_length": 438 }

{ "text": "On Thursday 27/06/19 I lost my wallet with a significant amount of cash and important identity cards and ATMs. Tried to call Uber. There are no customer helplines. Uber allows to connect to drivers but the driver had picked other rides and so that leaves me knowing that the next rider might have taken up the wallet but I can't do anything about it." }

[ { "label": "1", "score": 1 } ]

"2019-06-29T00:00:00"

{ "text_length": 350 }

{ "text": "I waited for almost 1 hour, every time I looked the app kept giving different time updates so I waited since it was rush hour after all in Atlanta. After 1 hour I contacted the driver and he claimed to not have any record of my request and that he had already picked someone else. He kept putting me on hold and told me to take up with Uber. I will NOT use this company again, the app has been removed from my phone!" }

[ { "label": "1", "score": 1 } ]

"2017-04-20T00:00:00"

{ "text_length": 419 }

{ "text": "I signed up through a Google ad directly to Uber's website for Orange County drivers in CA which will receive $700 after signing up. No conditions or terms listed. I took pics and video of it because I read so many stories about them trying to cheat people. I inquired after I signed up when I would get my bonus, they then told me it was only $250 for OC drivers. " }

[ { "label": "1", "score": 1 } ]

"2017-02-01T00:00:00"

{ "text_length": 365 }

{ "text": "Horrific experience I waited for an Uber driver for 30 minutes stupid me !!!! He kept saying he be there in 2 to 3 minute he never showed up !!!!Uber had a nerve to charge me for the ride I tried to get in contact with customer service they were nothing but rude" }

[ { "label": "1", "score": 1 } ]

"2017-03-25T00:00:00"

{ "text_length": 263 }

{ "text": "I strongly discourage everyone from using Uber. It's only worked 1 out of the mere 3 times that I tried using it, which is plenty enough for me to steer clear for life. The other 2 occasions were a complete nightmare; the second time I tried it, I was informed that my ride would arrive to my work place in 6 minutes, but then it changed to 12 minutes then finally 32 minutes. Eventually I was waiting for an hour and a half and finally gave up. I'm sure that if I had waited longer it never would have arrived. Yet, I must mention that while watching the map on my iPhone to see when the driver was close, I specifically saw another Uber driver no more than a mile or 2 away and they just kept going. " }

[ { "label": "1", "score": 1 } ]

"2016-10-15T00:00:00"

{ "text_length": 702 }

{ "text": "I wont ever use uber again, they are very unprofessional and high who ever the hell they want. just recently my friend used an uber to go to her boyfriends when she go in the uber her uber driver asked her if she wanted some water, she said yes. he grabbed some water from the front seat opening it for her. the next thing she knew he turned off the meter and told her it would be free of charge...... the end of the night she was in the hospital getting a rape test done that came back positive.... this uber driver date rape drugged her water and raped her. DONT USE UBER" }

[ { "label": "1", "score": 1 } ]

"2016-03-07T00:00:00"

{ "text_length": 574 }

{ "text": "Uber is very helpful for me as I feel safe knowing that someone could track who I was riding with and where I went. So person would have to be very crazy to harm me under those circumstances. I also don't have to have cash or give my credit card to an individual. The vehicles are much nicer than any taxi that I have ever ridden in before using Uber." }

[ { "label": "4", "score": 1 } ]

"2019-03-12T00:00:00"

{ "text_length": 351 }

{ "text": "I just wanted to write and let all of you at Uber that I had the most amazing driver the other day! As soon as I got in the car, he handed me a bowl of delicious treats, I thought that was so sweet! Then he handed me a bottle of water. This may not be a big deal to some, however, it actually made my day! He was so polite, helpful, generous and all around awesome!!! Please please let this driver, Jasur Nazarou # 5756433 know that he is awesome!! He deserves some sort of praise from all of you at Uber! All of your drivers should take notes from this guy! All of your drivers need to be like him!!! WONDEEFUL EXPERIENCE!!!!Stephanie Angelini @Angelinistephanie. *****@yahoo.com." }

[ { "label": "5", "score": 1 } ]

"2017-08-26T00:00:00"

{ "text_length": 684 }

{ "text": "I love Uber. They have me as a platinum member because I use them so much and they give you 5 dollars credit after you get 500 points which is easy. They pay attention to details like I reported someone because car was not correct and they automatically refunded me and made sure I would never be paired with them again. Honestly I will always use Uber." }

[ { "label": "5", "score": 1 } ]

"2019-03-11T00:00:00"

{ "text_length": 353 }

{ "text": "I was attempting to walk from my house to an Uber car that was waiting for me on December 27, 2017. I slipped on the ice (broke my hip) and couldn't get up. When the Uber driver unsuccessfully attempted to load me into the car, and determined I couldn't board, he tossed a water bottle to me (which I couldn't retrieve as I was completely immobilized), left me in the middle of the street, and drove off. Luckily a neighbor came momentarily and called 911, or I might have died of shock and exposure. " }

[ { "label": "1", "score": 1 } ]

"2018-02-23T00:00:00"

{ "text_length": 501 }

{ "text": "I took Uber from Jacksonville Beach, FL to Jacksonville airport. The normal fare was $23.53 but Uber added surge fare of $54.12 for a total fare of $77.67. Additional surge fare was ridiculous. I'll not call Uber again." }

[ { "label": "1", "score": 1 } ]

"2016-02-10T00:00:00"

{ "text_length": 219 }

{ "text": "I need to warn all of you Uber drivers about Ubers $1,000 00 deductible through their insurance coverage. I was on my way to pick up a passenger when I was hit by another vehicle. Right away, I reported it to Uber in the San Francisco office. A staff member insisted I contact my insurance company and report it to them. I insisted this was not appropriate since I was on my way to a pick-up a Uber rider. After much-to-do, I finally contacted my insurance company and they informed me I have no coverage at the time since I was picking up a Uber passenger. Afterwards, I went back to the Uber office at which time the Uber rep. informed me that I had a $1,000.00 deductible through Uber's insurance. The upshot is that I was lucky the other ddriver had insurance. Since it was urgent I get back on the road and I knew Uber's staff would not get me back on the road for several weeks, I decided to take the issue in hand myself and contacted the other driver's insurance company to get the repairs done. _x000D_I hope Uber drivers are able to unionize in the Bay Area. With a union backing Uber drivers, we won't be denied customer tips, and employee support for such things as insurance coverage with no deductible while on Uber time, better wages for the wear and tear on our cars, mileage reimbursment for travel time back to the original customer pick-up if we can't get a fare back to the original pick up or within 6 miles of origiinal pick up. _x000D_Regarding Uber's Customer Service to their drivers - service is below par. Also, please be aware, with no notification, Uber will shut you down as a driver if you report an accident to them until you obtain another vehicle inspection." }

[ { "label": "1", "score": 1 } ]

"2015-12-13T00:00:00"

{ "text_length": 1701 }

{ "text": "I ordered an Uber today @ 9:45 for a 10:00 appt I had at the doc. At first I was told to walk over two blocks to meet the driver for my convenience. I waited around 15 minutes and kept on tracking the driver but no car showed up. After thoroughly checking the entire block I found him across the street. I quickly ran over but he informed me that my ride was cancelled and I'll have to order a car again. I did and they assigned me another driver (not this one) five minutes away. That driver canceled me after five minutes. I ordered another one but he never showed. I ended up walking the 1.2 mile to my appt. I will never use Uber again. They have absolutely no reliability and no customer service. I will try Lyft in the future." }

[ { "label": "1", "score": 1 } ]

"2017-09-14T00:00:00"

{ "text_length": 732 }

{ "text": "The driver that picked me up was not the driver listed on the app which means there is no security. The driver had lended his car to another to use his Uber. I also brought home bedbugs from the filthy cab. Very dangerous for woman and older individuals..." }

[ { "label": "3", "score": 1 } ]

"2018-07-19T00:00:00"

{ "text_length": 256 }

{ "text": "Uber is so much better in urban areas than my car. A local that knows the route, burn less gas, does not need to park, and gives us an explanation of town is a joy." }

[ { "label": "5", "score": 1 } ]

"2017-09-20T00:00:00"

{ "text_length": 164 }

{ "text": "Ordered food for a small group of people and instead of calling me to ask where my apartment was and have me come get the food, the driver just cancelled the order and drove away without any notice or explanation. I tried contacting support and they gave me a cookie cutter response (with multiple typos) that was of no help whatsoever." }

[ { "label": "1", "score": 1 } ]

"2018-02-18T00:00:00"

{ "text_length": 336 }

{ "text": "I was exceptionally satisfied with Uber until yesterday. On reaching my location, my app showed a payment amount. The Uber driver requested a higher amount than the app request. I paid what the app showed, and the cash function on my account was revoked. Follow up customer service? Was shocking despite me using the service daily. Wrong platform to answer the query, electronic response. Nobody can or will assist with a genuine query. I've installed Taxify." }

[ { "label": "1", "score": 1 } ]

"2018-09-30T00:00:00"

{ "text_length": 459 }

{ "text": "On Jan 28th 2018. Car service cost $4.60. For me today to church pickup was CXL by driver so he will get $5.00. I'm standing in the middle of the street and he drives off while I'm speaking to him on the phone. I was dressed for church. This is the second time this occurred. I'm cancelling this service. I want a refund. Placing a stop payment on this transaction. Car ** Honda Accord. I was on the phone with him and he still left... Why???" }

[ { "label": "1", "score": 1 } ]

"2018-01-28T00:00:00"

{ "text_length": 442 }

{ "text": "I order trip. Driver no come. I waited long time. Driver cancelled my order. Charged me $5 for cancellation, without no come for pick up me. I must ordered second time. And other driver pick up me and was no problem with this trip. When I wanted to refund $5 to my debit card, I received message that trip was correct and them not refund money. The problem - no trip, charge money." }

[ { "label": "1", "score": 1 } ]

"2018-02-05T00:00:00"

{ "text_length": 381 }

{ "text": "I took Uber from IGT 1 to Sector 25 Noida and it shows rent of 820 approx. on Uber Premier, which looks good but when I reached my location without any stoppage driver asked me to pay 1210 rupees which is totally disappointing for me as prepaid taxi outside airport is even charging 950 rupees. But when I cross checked with my trip charges then I was shocked to see billing of 835 is showing on my app. I asked the driver to talk to Uber and check the same but he refused and asked to pay his charge as per his Uber application and write mail to Uber for the claim. I do took pictures of driver's mobile application screen and there is no transaction or reference number to track. Only amount, date, location is shown in it and same is with my trip detail in my Uber app. When trying to download receipt of this trip it's not opening as Uber Lite is not supporting this function. When trying to download Uber application it's not getting download. " }

[ { "label": "1", "score": 1 } ]

"2019-07-06T00:00:00"

{ "text_length": 949 }

{ "text": "Cheaper than owning a car in a city!" }

[ { "label": "5", "score": 1 } ]

"2015-09-30T00:00:00"

{ "text_length": 36 }

{ "text": "While I have encountered a few minor issues, they were indeed minor. I love the ease in calling for a ride, my options in selecting the kind of ride I want [when I do grocery shopping I ride alone so I have room for my groceries & get right home]. Paying & tipping is easy. Every driver has been great; their cars are always clean & modern [never a beater]. Always smoke-free." }

[ { "label": "5", "score": 1 } ]

"2018-07-14T00:00:00"

{ "text_length": 376 }

{ "text": "It has been over THREE weeks now and I have been told several different times by the Uber support team members that someone from their insurance adjuster's office will contact me within 2-3 business days. _x000D_This has yet to happen. My shoulder is still in severe pain and I do not have insurance to have it looked at._x000D_They just keep ignoring me.ORIGINAL MESSAGE TO UBER SUPPORT\"_x000D_Hello, I was picked up yesterday (06/27/2018) at 12:04 in front of the *** in Colorado Springs, CO._x000D_I wanted to bring to your attention something that happened concerning this ride. The driver was great and got me to my job interview on time! However, when he picked me up, I had my backpack and duffel bag with me because I didn't have time to take it to my storage unit first._x000D_Well, he drove a **** which is a very large truck. As I approached the truck he rolled down the window and said that I can just put my stuff in the back of the truck. So I walked around to the passenger side and proceeded to do so. The duffel back was extremely heavy and I had to lift it up to my head and lean over holding it up just to get it into the back of the truck._x000D_Lowering the duffel bag in, I got an extremely sharp pain in my left shoulder like something tore--it knocked the air out of me. I squeezed my shoulder and tried to catch my breath. Then I placed my backpack into the back of the truck and got inside and we left. I was running late to my job interview so that was my only concern at that moment._x000D_I think the driver noticed what happened because once he dropped me off, he quickly jumped out of the truck and replied: \"here, let me get that bag for you.\"_x000D_Anyways, I thought it was just a minor injury and that it would be fine by the next morning. Sadly, that is not the case._x000D_I was up most of the night because I couldn't sleep on my left side at all and anytime that I turned on my side the pain woke me up. I can no longer lift my left arm above my head or reach for anything without screaming in pain._x000D_Because of this, I am terrified that this is going to interfere with any possible job duties, if hired, and/or prevent me from passing any physicals should any job require one._x000D_I am writing you this because I just can't stop worrying how this is going to affect me. I'm homeless and I need to work and it terrifies me that this is going to prevent that from happening._x000D_\"This is the same blanket email that I get from Uber every time I ask them why no one is contacting me:_x000D_\"...an insurance adjuster will contact you in 2-3 business days to discuss the details and claims process... Thank you for your patients.\"Now, it has been nearly a month and the pain is only getting worse. Uber just keeps blowing me off hoping that I will just go away. Well, if this pain would go away then so would I!" }

[ { "label": "1", "score": 1 } ]

"2018-07-25T00:00:00"

{ "text_length": 2855 }

{ "text": "The only problem I ever had was at Las Vegas airport at passenger pick up. I had to wait almost an hour and had to cancel twice before a driver actually showed they were going to airport. All other places were good." }

[ { "label": "3", "score": 1 } ]

"2018-07-27T00:00:00"

{ "text_length": 215 }

{ "text": "I took an Uber ride from my hotel in Glendale Az to the Gateway center by the stadium. For the 20-mile ride, approx. 25 min they charged me $82.00. Couldn't tell me before hand how much, found out when I got back to Wisconsin. They did this both ways. I took them because the driver said it would be cheaper than a cab. The day before I took the same trip in a cab and it cost me $23.50 plus tip. After hours of trying to find a person at Uber I finally got through and he said that was their rate and blew me off. Uber is a very under handed company just trying to feed on travelers. I would never recommend them to anyone." }

[ { "label": "1", "score": 1 } ]

"2016-01-08T00:00:00"

{ "text_length": 624 }

{ "text": "My first experience with uber was absolutely horrible. A driver by the name of Wylder picked up myself and a friend and we were under the impression this was a safe, comfortable and convenient way to get to our location. It was not. The car (ford focus) was in horrible shape, the seats were tore up and covered in nasty stains. The vehicle smelled like cigarette smoke so bad I could hardly breath, and the driver was very unprofessional. He didn't use GPS and asked if we minded if he picked up a 3rd passenger on our way, we accepted since there was room, but then Wylder drove around for 30+ min looking for this other potential \"client\". He finally drove back to the location that he picked us up at and said \"I am suppose to be looking for a girl named Brittany\"... umm, That would be me! He didn't seem to know what he was doing one bit. I felt very unsafe with his driving ability as he was all over the road and made sharp sudden turns in the wrong direction on several occasions. With this being my first experience with uber, I was very dissatisfied and probably wont be using the services again" }

[ { "label": "1", "score": 1 } ]

"2017-01-02T00:00:00"

{ "text_length": 1106 }

{ "text": "The first time I used Uber, the driver rushed me (I had him waiting for 2 minutes at 4:30 am), didn't help me with luggage and was very rude. The next time, the opposite. So, it is a toss up, depending on the individual. I DID have a very bad taste in my mouth from the first experience." }

[ { "label": "3", "score": 1 } ]

"2017-03-17T00:00:00"

{ "text_length": 287 }

{ "text": "I love the convenience offered by these cabs. It has taken a while for me to catch on the trend but I'm now using Uber for most of my in town commutes. Highly recommended for every person on the move. Regards" }

[ { "label": "5", "score": 1 } ]

"2016-12-29T00:00:00"

{ "text_length": 208 }

{ "text": "Today I left my cell phone in the Uber. Every avenue I have taken to try to contact Uber has led to a dead end. I need the verification code sent to my phone in order to login from my desktop. But I do not have my phone. So I cannot get the verification code. There is a page purportedly just for resolving this issue. But it no longer works. I emailed customer service for help getting into my account and at 12 hours later, I have not had a response. I emailed them all day, actually. I called the only number available. That number is for drivers. There are no telephone numbers for riders unless you have the app on your phone. But I don't have my phone. The lady on the driver line promised to help me, then she put me on hold for 40 minutes. So I finally hung up. While I was on the driver line, I heard all the things Uber is doing for their drivers, as a \"driver centric company.\" They do not care about the consumer at all. This is wrong. Just plain wrong." }

[ { "label": "1", "score": 1 } ]

"2018-10-02T00:00:00"

{ "text_length": 965 }

{ "text": "In my experience, Uber Drivers always show up on time. I never have to wait long and they are always pleasant. The vehicles are clean and roomy, when needed. When traveling, the drivers are always helpful and they give recommendations on great places to eat and different sites to tour." }

[ { "label": "5", "score": 1 } ]

"2019-03-09T00:00:00"

{ "text_length": 286 }

{ "text": "Had problems with Uber app. Driver was great, friendly, courteous and on time, he but had the wrong directions. I wonder if I was overcharged. Have no idea how much I was charged." }

[ { "label": "4", "score": 1 } ]

"2018-07-15T00:00:00"

{ "text_length": 179 }

{ "text": "I have been driving for uber for over nine months it was bad enough when they lowered the rates for our work, I got past that and kept on driving... Well last week in my review, they. Gave me a low score saying a rider said my vehicle didn't meet their standard of cleanliness, this was not true because I am constantly cleaning my vehicle and passengers are always ccomplementing me on. How fresh my vehicles smells, after passengers are in and out of your vehicle you will realistically have some sand in the floor, there is no way to logically and safely vacuum your car out between the hours of 10pm and 4am that's makes no sense which is what they tried to suggest to clean the car after each fare. How?? If u get trips back to back when do you clean of course if someone vomits you're going to clean that mess up... But to top it off when they said the car wasn't clean they took the opportunity to throw in There saying remember your PERSONAL HYGIENE as well, which was not even the comment.. I was personally offended and have not driven sense.. I am a clean person and just because my car was not emuculate enough for one rider shouldn't have turned into the opportunity to insult me... I know it was an automated response, but those two responses need to be separated from each other because they are two separate issues..." }

[ { "label": "1", "score": 1 } ]

"2016-05-22T00:00:00"

{ "text_length": 1334 }

{ "text": "Website sucks- needs to updated.After wasting an entire day just trying to get my account \"activated\" by them, I was told my VISA Debit card was deemed no good! They claim I have a prepaid card. It is not a prepaid card. It is a VISA DEBIT card from my bank! I wouldn't use UBER even if they fixed all their flaws on the website now. They literally wasted an entire day of my life that I can't get back! I'll stick with the taxi service that has never let me down. Saving a few dollars isn't worth all the nonsense I just went through." }

[ { "label": "1", "score": 1 } ]

"2014-10-25T00:00:00"

{ "text_length": 535 }

{ "text": "Uber deactivated my account with no reason given. My in-app Help section was inaccessible because they deactivated my account. I contacted Uber via Facebook and was assured Uber has already or would soon be emailing me. After 48 hours, I have not yet received an email from Uber to resolve my deactivated account. The only form of communication that Uber has had with me is through Facebook." }

[ { "label": "1", "score": 1 } ]

"2019-03-02T00:00:00"

{ "text_length": 391 }