airline_sentiment
int64
airline_sentiment_confidence
float64
negativereason_confidence
float64
text
string
0
1
1
@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
1
1
null
@united Thank you. Any help is appreciated.
0
0.7179
0.7179
@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend
0
1
0.6558
@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
0
1
0.6654
@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.
0
1
1
@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
0
1
1
@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.
0
1
0.6736
@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy
0
1
1
@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted
0
1
1
@AmericanAir don't worry you won't steal my money again
0
1
1
@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.
0
1
0.6578
@united I have been denied. Not sure how you charge $150 one way then $25 on way hime
0
1
1
@USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me.
0
1
1
@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
0
1
0.697
@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable
0
1
0.6883
@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.
0
1
0.6742
@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning
1
0.6875
null
@JetBlue I did see that! Working on picking up a trip or two as we type.
0
1
1
@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
0
1
0.6659
@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
1
1
null
@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!
0
1
1
@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA
0
0.6939
0.3469
@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
0
1
0.6609
@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
0
0.6319
0.6319
@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate
0
1
0.696
@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.
1
0.6676
0
@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
0
1
0.6882
@united just tried to log in and was told e-mail log in not currently available
1
1
null
@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
0
1
0.6823
@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.
1
0.3414
0
@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!
0
1
0.6845
@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
1
0.6481
null
@SouthwestAir telling my Fam in Vegas now. :)
0
1
1
@united is amazing how hard is to talk with customer service! !!
0
1
0.6667
@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
0
0.65
0.3609
@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
0
1
1
@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
0
1
0.6952
@USAirways Thank you. The website crashing for me.
1
1
null
THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou
0
1
0.6646
@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable
1
1
null
@united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!
0
1
0.6469
@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.
0
1
1
@USAirways 2 hours on hold. Still no answer. Horrible.
1
0.3476
0
@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons
0
0.6907
0.3711
@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
0
1
0.6289
@USAirways I will never fly @USAirways again
1
1
null
@USAirways thanks! http://t.co/pD7R1lL6Re
0
0.6476
0.6476
@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights
1
0.6858
0
@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?
0
1
0.6695
@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t
1
0.6744
0
@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
0
0.6799
0.3502
@SouthwestAir I keep getting disconnected after choosing the option "unused travel funds" on your automated customer service line! SOS
1
1
null
@United great way to start my vacation with an on time departure! Looking forward to my global first class suite!
0
1
1
@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.
0
1
0.368
@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps
0
0.6949
0.3681
@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
1
1
null
@united flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!
0
1
1
@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
0
1
0.6963
.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.
0
1
0.3423
@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.
0
0.6438
0.3406
@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
1
0.6768
0
@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.
0
1
0.6575
@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"!
0
1
0.3577
.@USAirways Have you just given up?
0
1
0.6812
@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +
0
1
0.6344
@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution
1
0.6539
null
@JetBlue where's my selfie?
0
1
1
@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.
0
1
0.7715
@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?
0
1
1
@SouthwestAir and now no wifi??? Come on.
0
0.6939
0.3571
@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip
1
0.6688
0
@USAirways I totally understand the weather. Just frustrated. Thanks!
0
1
0.6966
@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD
0
1
1
@SouthwestAir Another delay. Wow
0
0.7053
0.7053
@united have better customer service at John Wayne airport.
0
1
1
@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting
0
1
0.6588
@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people
0
1
0.6388
@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
1
1
null
@united thank you! Excited to be working with you guys!
0
0.663
0.663
@USAirways what's wrong with the plane? Flt 581
0
0.6711
0.3479
@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
0
1
0.6719
@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us.
0
1
0.3393
@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
0
0.6812
0.3652
@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths
0
1
0.3542
@united I did. It took about an hour and a half though
0
1
1
@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...
0
1
0.3581
@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(
0
1
1
@AmericanAir Just got a call from baggage dept. "...still looking for your property". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!
1
1
null
@USAirways thank you very much.
0
1
1
@USAirways u guys suck
0
1
0.6959
@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
0
1
1
@JetBlue how come you're responding to everyone else and not me #wtf
1
1
null
@SouthwestAir you're the best
0
1
1
@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
0
0.7013
0.7013
@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...
0
0.6484
0.6484
@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
0
1
0.9256
@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
0
1
0.3535
@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher
0
1
0.3432
@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral
0
1
1
@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME

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