airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime |
1 | 1 | null | @united Thank you. Any help is appreciated. |
0 | 0.7179 | 0.7179 | @USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend |
0 | 1 | 0.6558 | @united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to |
0 | 1 | 0.6654 | @AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t. |
0 | 1 | 1 | @united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap |
0 | 1 | 1 | @SouthwestAir I lost my luggage. My birthday wish is to find my luggage. |
0 | 1 | 0.6736 | @USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy |
0 | 1 | 1 | @USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted |
0 | 1 | 1 | @AmericanAir don't worry you won't steal my money again |
0 | 1 | 1 | @united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable. |
0 | 1 | 0.6578 | @united I have been denied. Not sure how you charge $150 one way then $25 on way hime |
0 | 1 | 1 | @USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me. |
0 | 1 | 1 | @united why? So I can waste more of time on this airline to get an automated message? Disappointing as always. |
0 | 1 | 0.697 | @united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable |
0 | 1 | 0.6883 | @AmericanAir yes. Just sayin' that was a particularly poorly handled situation. |
0 | 1 | 0.6742 | @AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning |
1 | 0.6875 | null | @JetBlue I did see that! Working on picking up a trip or two as we type. |
0 | 1 | 1 | @AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr??? |
0 | 1 | 0.6659 | @united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel |
1 | 1 | null | @united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage! |
0 | 1 | 1 | @AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA |
0 | 0.6939 | 0.3469 | @SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip? |
0 | 1 | 0.6609 | @SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed |
0 | 0.6319 | 0.6319 | @SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate |
0 | 1 | 0.696 | @united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united. |
1 | 0.6676 | 0 | @SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises |
0 | 1 | 0.6882 | @united just tried to log in and was told e-mail log in not currently available |
1 | 1 | null | @SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH |
0 | 1 | 0.6823 | @SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan. |
1 | 0.3414 | 0 | @united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you! |
0 | 1 | 0.6845 | @united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h |
1 | 0.6481 | null | @SouthwestAir telling my Fam in Vegas now. :) |
0 | 1 | 1 | @united is amazing how hard is to talk with customer service! !! |
0 | 1 | 0.6667 | @united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine! |
0 | 0.65 | 0.3609 | @SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish. |
0 | 1 | 1 | @united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me? |
0 | 1 | 0.6952 | @USAirways Thank you. The website crashing for me. |
1 | 1 | null | THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou |
0 | 1 | 0.6646 | @AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable |
1 | 1 | null | @united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!! |
0 | 1 | 0.6469 | @united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference. |
0 | 1 | 1 | @USAirways 2 hours on hold. Still no answer. Horrible. |
1 | 0.3476 | 0 | @SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons |
0 | 0.6907 | 0.3711 | @SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :( |
0 | 1 | 0.6289 | @USAirways I will never fly @USAirways again |
1 | 1 | null | @USAirways thanks! http://t.co/pD7R1lL6Re |
0 | 0.6476 | 0.6476 | @JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights |
1 | 0.6858 | 0 | @VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them? |
0 | 1 | 0.6695 | @JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t |
1 | 0.6744 | 0 | @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future! |
0 | 0.6799 | 0.3502 | @SouthwestAir I keep getting disconnected after choosing the option "unused travel funds" on your automated customer service line! SOS |
1 | 1 | null | @United great way to start my vacation with an on time departure! Looking forward to my global first class suite! |
0 | 1 | 1 | @JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good. |
0 | 1 | 0.368 | @USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps |
0 | 0.6949 | 0.3681 | @united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez. |
1 | 1 | null | @united flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!! |
0 | 1 | 1 | @United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome |
0 | 1 | 0.6963 | .@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep. |
0 | 1 | 0.3423 | @united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years. |
0 | 0.6438 | 0.3406 | @AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed. |
1 | 0.6768 | 0 | @SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh. |
0 | 1 | 0.6575 | @AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"! |
0 | 1 | 0.3577 | .@USAirways Have you just given up? |
0 | 1 | 0.6812 | @united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. + |
0 | 1 | 0.6344 | @united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution |
1 | 0.6539 | null | @JetBlue where's my selfie? |
0 | 1 | 1 | @AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday. |
0 | 1 | 0.7715 | @SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it? |
0 | 1 | 1 | @SouthwestAir and now no wifi??? Come on. |
0 | 0.6939 | 0.3571 | @SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip |
1 | 0.6688 | 0 | @USAirways I totally understand the weather. Just frustrated. Thanks! |
0 | 1 | 0.6966 | @united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD |
0 | 1 | 1 | @SouthwestAir Another delay. Wow |
0 | 0.7053 | 0.7053 | @united have better customer service at John Wayne airport. |
0 | 1 | 1 | @USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting |
0 | 1 | 0.6588 | @united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people |
0 | 1 | 0.6388 | @USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min |
1 | 1 | null | @united thank you! Excited to be working with you guys! |
0 | 0.663 | 0.663 | @USAirways what's wrong with the plane? Flt 581 |
0 | 0.6711 | 0.3479 | @AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help |
0 | 1 | 0.6719 | @SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us. |
0 | 1 | 0.3393 | @united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling |
0 | 0.6812 | 0.3652 | @AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths |
0 | 1 | 0.3542 | @united I did. It took about an hour and a half though |
0 | 1 | 1 | @AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say... |
0 | 1 | 0.3581 | @AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :( |
0 | 1 | 1 | @AmericanAir Just got a call from baggage dept. "...still looking for your property". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!! |
1 | 1 | null | @USAirways thank you very much. |
0 | 1 | 1 | @USAirways u guys suck |
0 | 1 | 0.6959 | @united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations |
0 | 1 | 1 | @JetBlue how come you're responding to everyone else and not me #wtf |
1 | 1 | null | @SouthwestAir you're the best |
0 | 1 | 1 | @USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT. |
0 | 0.7013 | 0.7013 | @JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home... |
0 | 0.6484 | 0.6484 | @SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2. |
0 | 1 | 0.9256 | @SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez |
0 | 1 | 0.3535 | @AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher |
0 | 1 | 0.3432 | @AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral |
0 | 1 | 1 | @USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME |
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