airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @AmericanAir Also, been on hold for 30 minutes with your "customer service" to find out when my new flight is scheduled bc your site SUCKS |
0 | 0.6477 | 0.6477 | @SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight! |
0 | 0.6675 | 0.6675 | @JetBlue no, I haven't done that yet. Is that something I can do online? Thx! |
0 | 0.6882 | 0.3548 | @united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis. |
0 | 1 | 0.6563 | @united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L |
0 | 1 | 1 | @united note: they are traveling w 2yr old. Unreal |
0 | 1 | 1 | @SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there? |
1 | 1 | null | @united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable. |
0 | 1 | 0.6429 | @SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback. |
0 | 1 | 0.3644 | @united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place |
0 | 1 | 0.3492 | @USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now |
1 | 1 | null | @SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀 |
0 | 1 | 1 | @AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning. |
1 | 1 | null | @JetBlue okie doke! Knowing you, you will fix this ;) |
0 | 1 | 1 | @USAirways Just Cancelled Flight every flight I have why don't you. |
0 | 1 | 0.3582 | @AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography |
0 | 1 | 0.6742 | @united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone. |
0 | 1 | 1 | @JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC. |
0 | 1 | 0.6832 | @JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight |
0 | 1 | 0.6421 | @united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines) |
0 | 1 | 1 | @USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice |
0 | 0.6835 | 0.6835 | @JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today? |
1 | 1 | null | @SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!! |
0 | 0.657 | 0.657 | @JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm. |
0 | 1 | 0.6625 | @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly |
0 | 1 | 1 | @united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail |
0 | 1 | 1 | @united when a 2 hour flight turns into a 3:30 ordeal...sigh |
0 | 1 | 1 | But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for "weather." We flew home on weatherless @united. |
0 | 0.6633 | 0.6633 | @JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now. |
0 | 1 | 1 | @JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather. |
0 | 1 | 1 | @AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours! |
0 | 1 | 1 | @AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions. |
0 | 1 | 0.6693 | @united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you! |
0 | 1 | 1 | @USAirways your IVR hung up on me because of high call volume? I need help. Call me |
1 | 1 | null | @USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks! |
0 | 1 | 0.6737 | @united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is. |
0 | 0.6735 | 0.3469 | @USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure. |
0 | 0.6526 | 0.3579 | @united I just need to get to RIC tonight. I've been in EWR for 24hrs now. |
0 | 1 | 1 | @united On top of this, a CSR went ahead and hung up on me after I called United to discuss this. |
0 | 1 | 1 | @USAirways - flights 4500 AND 403 delayed for "crew availability?" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival. |
0 | 1 | 1 | @united 1 hour since boarding began and we're still sitting at the gate. #UA507 |
0 | 0.6458 | 0.6458 | @JetBlue 👍. I think I'll come take a nap at the terminal. ;) |
1 | 1 | null | @AmericanAir thanks |
1 | 0.6471 | null | @united JT thanks for your help I’ll complete the form once we are back home |
1 | 1 | null | @USAirways she also appreciated having her very own hashtag! :) #lucycat |
0 | 1 | 1 | @USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for "sickcrew". Cancelled Flighted my mechanics flight today. |
0 | 1 | 1 | @USAirways so i ask for ice and the attendant snaps "i dont have ice on this cart" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead. |
1 | 1 | null | @AmericanAir thank you for replying. Trying to figure out how to get from there from DFW |
0 | 1 | 1 | @AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this. |
0 | 1 | 0.3515 | @USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds? |
0 | 0.6669 | 0.6669 | “@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code? |
0 | 1 | 1 | @united Your "Loyalty Team" basically flipped me off via phone, but thanks. Maybe Google "loyalty" and get back to me? ^LOL |
0 | 1 | 1 | @JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification |
0 | 1 | 1 | .@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service |
1 | 1 | null | @JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice |
0 | 1 | 0.3671 | @USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway? |
1 | 0.6947 | null | @JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning. |
0 | 1 | 0.6265 | @AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help? |
0 | 1 | 1 | @USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke |
1 | 1 | null | .@JetBlue 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social. |
0 | 0.6596 | 0.6596 | @USAirways you can send my luggage to my house👋 |
0 | 1 | 1 | @USAirways never flying you guys again. your customer service is awful |
0 | 1 | 0.6422 | @AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call |
0 | 1 | 0.6735 | @USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today |
0 | 0.6556 | 0.3333 | @united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded. |
0 | 1 | 0.3861 | @AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time? |
0 | 1 | 1 | @USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay |
0 | 1 | 0.6667 | @USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks. |
0 | 1 | 1 | @united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money |
0 | 1 | 1 | @USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing. |
0 | 1 | 0.6846 | @united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card |
0 | 1 | 0.67 | @JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected |
1 | 1 | null | Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA |
0 | 0.6699 | 0.6699 | @USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day |
0 | 1 | 1 | @SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable |
1 | 0.703 | 0 | @SouthwestAir Thank you. |
0 | 1 | 1 | @AmericanAir the communications seems to be an issue too, no? |
0 | 1 | 1 | @USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal! |
0 | 1 | 0.6699 | @AmericanAir yes I did but no response. |
0 | 1 | 1 | @United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly |
0 | 1 | 1 | @SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours. |
0 | 1 | 1 | @jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ |
1 | 1 | null | @SouthwestAir + @twitter = outstanding customer service! Thank you! |
0 | 1 | 1 | @AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful |
0 | 1 | 0.3558 | @USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now. |
1 | 1 | null | @JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful |
0 | 1 | 0.6854 | @united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv |
0 | 1 | 0.6842 | @united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on |
0 | 1 | 0.6882 | @southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow! |
0 | 1 | 0.6288 | @USAirways that seems unlikely without a crew here to board us |
0 | 1 | 0.6667 | @USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot |
0 | 1 | 1 | @AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably |
0 | 1 | 1 | @AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error |
0 | 0.6696 | 0.3571 | @SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do. |
1 | 0.6507 | null | @JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks! |
1 | 1 | null | @United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled. |
0 | 1 | 0.6652 | @JetBlue continue button generated a trip to "plan your trip page"
regardless of how far along I was in Flight Booking Problems process
hint: the end of it |
0 | 1 | 1 | @united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made |
0 | 1 | 1 | @americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight |
0 | 1 | 0.6746 | @united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited |