airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters? |
0 | 0.6703 | 0.6703 | @VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1) |
0 | 1 | 0.6838 | @USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing |
0 | 1 | 1 | @SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎 |
0 | 1 | 0.6489 | @united: I don't care that a @thehipmunk link showed me a "wrong" price on your site—it's your site & responsibility to ensure correctness. |
1 | 1 | null | @AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response. |
0 | 1 | 0.6776 | @AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please? |
0 | 1 | 1 | @USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable. |
0 | 1 | 1 | @SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled |
1 | 1 | null | @united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior |
0 | 1 | 0.6624 | @SouthwestAir still waiting. Just hit one hour. |
0 | 0.6523 | 0.6523 | .@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing. |
0 | 0.6732 | 0.3405 | @AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff. |
0 | 1 | 0.6875 | @united DUH and done. bag whereabouts unknown. Greeeaat |
0 | 1 | 1 | @AmericanAir why wont you find my luggage without blaming everyone else? |
0 | 1 | 0.6806 | @united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad |
0 | 1 | 0.7 | @USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!! |
0 | 1 | 0.635 | @USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed. |
0 | 1 | 0.3637 | @AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250 |
0 | 1 | 1 | @JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3 |
0 | 0.6576 | 0.6576 | @AmericanAir there is a fat man stuck in your airplanes bathroom |
0 | 1 | 0.6787 | @USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started. |
0 | 0.7023 | 0.3755 | @JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane |
0 | 0.6725 | 0.6725 | @jetblue had me on hold foreverrrrrr |
0 | 1 | 1 | @SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really? |
0 | 1 | 0.6901 | @AmericanAir I've never had anything bad to say until now. No love for faithful customers. |
0 | 1 | 0.3602 | @AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired |
1 | 0.6838 | 0 | @SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx |
0 | 0.6766 | 0.6766 | @JetBlue why are there so many delays to north east cities? |
1 | 1 | null | @JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!! |
0 | 1 | 0.3709 | @united I was. But I have given up. |
0 | 1 | 0.6667 | @USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight! |
1 | 1 | null | @USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us. |
0 | 1 | 0.6629 | @AmericanAir now I have to wait "more than 60 minutes" |
0 | 1 | 0.6564 | @AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :( |
0 | 1 | 0.6809 | @united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed |
1 | 1 | null | @USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over! |
0 | 1 | 0.3768 | @USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us |
1 | 0.6372 | 0 | @SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time! |
0 | 1 | 0.6496 | @united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet |
0 | 1 | 0.6895 | @JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt? |
0 | 0.6913 | 0.3537 | @AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that? |
0 | 1 | 1 | @AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up |
0 | 0.7115 | 0.7115 | @united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim |
0 | 1 | 1 | @USAirways your customer service is atrocious. |
1 | 1 | null | @southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time! |
0 | 1 | 1 | @SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help |
0 | 0.6708 | 0.3663 | @AmericanAir TY! But, their site says " Please note that we do not offer a print subscription service for American Way. ..." |
1 | 1 | null | @JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you! |
0 | 1 | 1 | @JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage. |
0 | 1 | 1 | @AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold |
0 | 1 | 1 | @United Wonder why people hate dealing with airlines? Ridiculous and inflexible "policies". I need a phone number and a resolution. Now. |
0 | 1 | 1 | @AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide |
0 | 1 | 1 | @united we have tried to change our flight THREE times on the phone and got disconnected each time. |
0 | 1 | 0.6965 | @AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful. |
0 | 1 | 1 | @USAirways should give me free baggage for this mess |
0 | 0.7053 | 0.3789 | @united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent. |
0 | 0.6464 | 0.6464 | @united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains! |
1 | 1 | null | @VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4 |
0 | 0.663 | 0.663 | @USAirways I will send an email with details Late Flightr. Thank you for responding. |
0 | 1 | 1 | @united you're just using automated responses and don't have the decency to actually care/respond |
0 | 0.6695 | 0.3511 | @united JP - DM message who? Can't get a DM through to @united |
0 | 0.6535 | 0.3754 | @AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems. |
0 | 0.6875 | 0.6875 | @USAirways Your system is affected by the weather? |
0 | 1 | 1 | @USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst |
0 | 1 | 1 | @SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail |
0 | 1 | 0.6691 | @JetBlue lots of people scratching heads and looking at screens ignoring passengers |
0 | 1 | 1 | @united customer service what's That??? |
0 | 1 | 1 | @united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago |
0 | 1 | 1 | @AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset |
0 | 1 | 1 | @united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait |
0 | 1 | 1 | @USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it... |
0 | 1 | 0.6729 | @JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account |
0 | 1 | 0.6289 | @USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck, |
1 | 1 | null | @united all goods, I'll call tomorrow, thanks. |
0 | 1 | 0.3721 | @JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a "courtesy report" |
0 | 0.3456 | 0.3456 | @SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives |
0 | 0.6957 | 0.3804 | @USAirways she just did but really how drunk does someone have to be before you stop serving them |
1 | 1 | null | @JetBlue done, thank you! |
0 | 1 | 0.6604 | @AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold |
0 | 1 | 0.6585 | @AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed |
0 | 1 | 0.6603 | @united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together! |
0 | 1 | 0.6707 | @AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf |
1 | 1 | null | @JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown. |
0 | 1 | 0.6413 | @USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number. |
0 | 1 | 0.3464 | @USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work. |
0 | 1 | 1 | @AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put |
0 | 1 | 0.6465 | @USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here. |
0 | 1 | 1 | @united Call customer service and of course they just say "theres nothing we can do" and then offer a transfer and disconnect the line. |
0 | 1 | 1 | @united I hope not to see the same issue on my return flight tomorrow |
1 | 0.6749 | 0 | @AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks! |
1 | 1 | null | @AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same. |
0 | 1 | 1 | @USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka |
1 | 1 | null | @united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :) |
0 | 0.6562 | 0.3352 | @AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI |
1 | 1 | null | @JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all. |
0 | 1 | 0.6635 | @AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM |
0 | 0.7143 | 0.7143 | @AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you |
0 | 1 | 0.6753 | @USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help? |
0 | 1 | 0.3474 | @united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room |