airline_sentiment
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airline_sentiment_confidence
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negativereason_confidence
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text
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0
1
0.6863
@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.
1
1
null
@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
0
1
0.3505
@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue
1
1
null
@SouthwestAir thank you!
0
1
0.6886
@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child
1
1
null
@JetBlue Btw, thanks for responding quickly!!
0
1
0.6694
@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?
1
1
null
@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline
1
1
null
@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
0
1
0.6703
@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
0
1
1
@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!
1
0.6718
null
@USAirways will do. Hoping for a voucher for a future flight #Optimistic
0
1
0.6544
@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault
0
1
0.6466
@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change
0
1
1
@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. #flyunited
0
0.6625
0.3394
@JetBlue I can probably find some of them. Are the ticket #s on there?
0
1
0.6651
@united lax29108m make it happen please else on a cruise with no luggage tomorrow
0
1
1
@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..
1
1
null
@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
0
1
0.3796
@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
0
1
1
@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items
0
1
1
@united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay
0
1
0.7021
@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
0
1
1
@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?
0
0.6507
0.3275
@USAirways @AmericanAir "ma'am the doors close 10 mins prior to departure" "but I was here 20 mins before?!?" laughter from the 2 agents
0
0.7134
0.7134
@AmericanAir not anymore.
0
1
1
@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
0
1
0.3557
@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
0
1
0.6513
@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
0
1
0.3458
@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
0
1
1
@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.
0
1
1
@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
0
1
1
@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..
0
1
0.6521
@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend
0
1
0.3551
@united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough!
0
1
1
@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.
1
1
null
@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p
0
0.66
0.33
@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
0
1
1
@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please
0
1
0.701
@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time.
0
1
0.6477
@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?
1
0.6972
null
@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
0
0.663
0.3587
@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2
0
1
0.701
@USAirways or is anyone even responding to social media? AWFUL.
0
1
1
@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U
0
1
0.6332
@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.
0
1
1
@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
1
1
null
@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8
0
0.7047
0.7047
@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
1
0.63
null
@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing
0
0.7024
0.7024
@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help!
0
1
0.3499
@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
0
0.6538
0.6538
@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...
0
1
0.3776
@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU
1
1
null
@VirginAmerica fav airline
0
0.7012
0.3582
@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate
0
1
1
@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
0
1
1
@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises
1
0.7004
null
@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!
0
1
1
@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.
0
1
1
@AmericanAir I have not. There's no option for even getting a call back!
0
1
0.6882
@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed
0
1
0.3622
@USAirways comedy of errors continues..." We can't get into our gate, there is a broken down truck in the way" #fail
0
1
0.6838
@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail
0
0.6712
0.6712
@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
0
0.6361
0.3532
@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx
0
1
0.698
@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?
0
1
0.6566
@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.
0
0.6677
0.3345
@usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks.
0
1
0.6685
@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.
0
1
0.6495
@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!
0
1
0.3647
@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff
0
1
1
@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
0
1
1
@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)
0
1
0.65
@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off
1
0.6803
null
@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.
1
0.6581
null
@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
1
1
null
@JetBlue thank you!
1
1
null
@united thanks
0
1
1
@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?
0
1
1
@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?
0
1
1
@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
0
1
1
@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
0
1
0.3596
@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
0
1
0.6925
@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars
0
0.6667
0.3438
@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
0
1
1
@AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted.
1
1
null
@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!
0
1
0.6533
@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
0
0.648
0.648
@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
0
1
1
@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
0
1
0.67
@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice
0
1
1
@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service
0
0.667
0.3335
@JetBlue I just DM'd you!
0
0.6625
0.6625
@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5
0
1
1
@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs
0
1
0.6335
@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned.
0
1
1
@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment
1
0.6714
0
@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know
0
1
1
@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?