airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
---|---|---|---|
0 | 1 | 0.6863 | @VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign. |
1 | 1 | null | @united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight! |
0 | 1 | 0.3505 | @united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue |
1 | 1 | null | @SouthwestAir thank you! |
0 | 1 | 0.6886 | @united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child |
1 | 1 | null | @JetBlue Btw, thanks for responding quickly!! |
0 | 1 | 0.6694 | @USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...? |
1 | 1 | null | @VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline |
1 | 1 | null | @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-) |
0 | 1 | 0.6703 | @SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed? |
0 | 1 | 1 | @USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag! |
1 | 0.6718 | null | @USAirways will do. Hoping for a voucher for a future flight #Optimistic |
0 | 1 | 0.6544 | @USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault |
0 | 1 | 0.6466 | @united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change |
0 | 1 | 1 | @united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited |
0 | 0.6625 | 0.3394 | @JetBlue I can probably find some of them. Are the ticket #s on there? |
0 | 1 | 0.6651 | @united lax29108m make it happen please else on a cruise with no luggage tomorrow |
0 | 1 | 1 | @USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting.. |
1 | 1 | null | @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures |
0 | 1 | 0.3796 | @united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement |
0 | 1 | 1 | @AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items |
0 | 1 | 1 | @united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay |
0 | 1 | 0.7021 | @united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse. |
0 | 1 | 1 | @SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives? |
0 | 0.6507 | 0.3275 | @USAirways @AmericanAir "ma'am the doors close 10 mins prior to departure" "but I was here 20 mins before?!?" laughter from the 2 agents |
0 | 0.7134 | 0.7134 | @AmericanAir not anymore. |
0 | 1 | 1 | @SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons |
0 | 1 | 0.3557 | @AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD |
0 | 1 | 0.6513 | @SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay? |
0 | 1 | 0.3458 | @united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff. |
0 | 1 | 1 | @united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there. |
0 | 1 | 1 | @united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!! |
0 | 1 | 1 | @JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight.. |
0 | 1 | 0.6521 | @AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend |
0 | 1 | 0.3551 | @united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough! |
0 | 1 | 1 | @AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance. |
1 | 1 | null | @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p |
0 | 0.66 | 0.33 | @united But I got a bad exchange rate so want my money back. Please can you refund without penalty. |
0 | 1 | 1 | @JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please |
0 | 1 | 0.701 | @JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time. |
0 | 1 | 0.6477 | @USAirways - almost 2 hrs 30 mins on hold - any idea how much longer? |
1 | 0.6972 | null | @SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF |
0 | 0.663 | 0.3587 | @SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2 |
0 | 1 | 0.701 | @USAirways or is anyone even responding to social media? AWFUL. |
0 | 1 | 1 | @usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U |
0 | 1 | 0.6332 | @united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho. |
0 | 1 | 1 | @united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me |
1 | 1 | null | @JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8 |
0 | 0.7047 | 0.7047 | @USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks |
1 | 0.63 | null | @USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing |
0 | 0.7024 | 0.7024 | @SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help! |
0 | 1 | 0.3499 | @united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers. |
0 | 0.6538 | 0.6538 | @united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but... |
0 | 1 | 0.3776 | @USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU |
1 | 1 | null | @VirginAmerica fav airline |
0 | 0.7012 | 0.3582 | @USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate |
0 | 1 | 1 | @SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30 |
0 | 1 | 1 | @USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises |
1 | 0.7004 | null | @SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help! |
0 | 1 | 1 | @USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk. |
0 | 1 | 1 | @AmericanAir I have not. There's no option for even getting a call back! |
0 | 1 | 0.6882 | @united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed |
0 | 1 | 0.3622 | @USAirways comedy of errors continues..." We can't get into our gate, there is a broken down truck in the way" #fail |
0 | 1 | 0.6838 | @JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail |
0 | 0.6712 | 0.6712 | @AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir |
0 | 0.6361 | 0.3532 | @united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx |
0 | 1 | 0.698 | @AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do? |
0 | 1 | 0.6566 | @united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta. |
0 | 0.6677 | 0.3345 | @usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks. |
0 | 1 | 0.6685 | @USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call. |
0 | 1 | 0.6495 | @AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!! |
0 | 1 | 0.3647 | @AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff |
0 | 1 | 1 | @united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse... |
0 | 1 | 1 | @USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1) |
0 | 1 | 0.65 | @USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off |
1 | 0.6803 | null | @VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future. |
1 | 0.6581 | null | @southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm |
1 | 1 | null | @JetBlue thank you! |
1 | 1 | null | @united thanks |
0 | 1 | 1 | @SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe? |
0 | 1 | 1 | @SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP? |
0 | 1 | 1 | @united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline |
0 | 1 | 1 | @AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. |
0 | 1 | 0.3596 | @AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican |
0 | 1 | 0.6925 | @JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars |
0 | 0.6667 | 0.3438 | @united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation? |
0 | 1 | 1 | @AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted. |
1 | 1 | null | @JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work! |
0 | 1 | 0.6533 | @AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn |
0 | 0.648 | 0.648 | @SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you? |
0 | 1 | 1 | @united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!?? |
0 | 1 | 0.67 | @SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice |
0 | 1 | 1 | @USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service |
0 | 0.667 | 0.3335 | @JetBlue I just DM'd you! |
0 | 0.6625 | 0.6625 | @USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5 |
0 | 1 | 1 | @USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs |
0 | 1 | 0.6335 | @SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned. |
0 | 1 | 1 | @SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment |
1 | 0.6714 | 0 | @USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know |
0 | 1 | 1 | @USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact? |