airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 0.3617 | @SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent |
1 | 0.6709 | null | @SouthwestAir sign me up! |
0 | 1 | 1 | @SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous |
0 | 1 | 1 | @united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices? |
0 | 1 | 1 | @USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again. |
0 | 1 | 1 | @AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help? |
0 | 1 | 1 | @united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest |
1 | 1 | null | @united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl |
0 | 1 | 1 | @USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double. |
1 | 0.6771 | null | @united thank you! |
0 | 1 | 0.3541 | @USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail |
0 | 1 | 0.6496 | @AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled. |
0 | 0.6732 | 0.3791 | @AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat. |
0 | 1 | 0.6638 | @USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush |
0 | 1 | 0.3505 | @united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement |
0 | 0.627 | 0.627 | @SouthwestAir have u seen any of the messages the past hour ? |
0 | 1 | 0.6761 | @united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM |
0 | 1 | 0.6566 | @SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now... |
0 | 1 | 1 | @AmericanAir delayed.....wow |
0 | 0.688 | 0.3686 | @AmericanAir the bags arent even loaded on the plane??? #Flight293 |
0 | 1 | 1 | @SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit. |
0 | 0.6666 | 0.3355 | @AmericanAir 37 minutes?????? |
1 | 0.6858 | 0 | @USAirways Thank you so much its been a very stressful day |
0 | 1 | 0.6809 | @JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member. |
0 | 1 | 0.6887 | @AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal. |
0 | 1 | 1 | @AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting |
0 | 0.6989 | 0.3763 | Sorry for unfollowing, @JetBlue |
0 | 1 | 0.6684 | @AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary. |
0 | 1 | 1 | @united Filled out at the airport as part of a long day made longer. |
0 | 1 | 1 | @united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united |
1 | 1 | null | @VirginAmerica great. Well deserved. |
0 | 1 | 0.6598 | @united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO! |
0 | 1 | 0.3605 | @AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to... |
0 | 1 | 1 | @USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full |
0 | 1 | 0.6484 | @united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7 |
0 | 0.6988 | 0.6988 | @United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA |
0 | 1 | 1 | @USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience |
0 | 1 | 0.3593 | @USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable |
0 | 0.7 | 0.3667 | @SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on... |
0 | 0.6948 | 0.3522 | @SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18. |
0 | 1 | 1 | @USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it. |
0 | 1 | 0.6816 | @united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment |
1 | 0.7158 | 0 | @SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info. |
0 | 0.6372 | 0.3293 | @AmericanAir Flight AAL65 declared state of emergency? Squawking 7700... |
0 | 0.6446 | 0.3438 | @united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back! |
0 | 1 | 0.6704 | @USAirways I have been calling for 3 days! |
0 | 0.6592 | 0.3442 | @AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology |
0 | 1 | 0.6474 | @SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you |
0 | 1 | 0.6188 | @united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit |
1 | 1 | null | @SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup |
0 | 1 | 1 | @united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE |
1 | 1 | null | @VirginAmerica this is too cool! Never been on ur planes but now I will!! |
0 | 1 | 0.6878 | @AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday. |
1 | 0.6942 | 0 | @JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight. |
1 | 1 | null | @USAirways thanks |
1 | 0.6888 | 0 | @USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay! |
1 | 1 | null | @AmericanAir great, thanks! |
0 | 1 | 0.6758 | @AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200? |
0 | 1 | 0.69 | @AmericanAir 24 hours on the AirPort |
0 | 1 | 0.6608 | @USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time |
0 | 1 | 0.6516 | @united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward. |
0 | 1 | 1 | @USAirways is it policy to tell customers "We can't help you?" I'm sorry but this is unacceptable |
0 | 1 | 0.648 | @united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark |
0 | 0.6932 | 0.6932 | @JetBlue where is it coming from? I thought Tampa? |
1 | 0.6276 | null | @USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx! |
0 | 1 | 0.6667 | @USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting |
0 | 1 | 0.6867 | @USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened" |
0 | 1 | 1 | @united not the case. Now delayed due to "mechanical issues with no update on departure time". Just Cancelled Flight the goddamn flight so I go delta |
0 | 1 | 1 | @united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away. |
0 | 0.6816 | 0.352 | @USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again? |
0 | 1 | 0.6729 | @VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever |
0 | 1 | 0.6735 | @SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human |
0 | 1 | 1 | @USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg. |
0 | 0.6602 | 0.6602 | @JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time? |
0 | 1 | 0.6477 | @united and was told that its been the case for weeks but is still not resolved. |
0 | 1 | 0.3699 | @AmericanAir @emxlyy "The wheel was broken when we got it. We swear." |
1 | 1 | null | @USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN. |
0 | 1 | 0.7159 | @AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever. |
1 | 1 | null | @united you are one great airline ❤️ |
1 | 1 | null | @JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love! |
0 | 1 | 0.6833 | @AmericanAir how hard is it to have catering ready to go? |
0 | 1 | 0.6735 | @USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost |
0 | 1 | 0.3699 | @AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus |
0 | 1 | 1 | @SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight |
0 | 1 | 1 | @AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer |
0 | 1 | 1 | @USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff! |
0 | 1 | 0.6808 | @united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :( |
0 | 1 | 0.6687 | .@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full. |
1 | 1 | null | @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) |
1 | 0.6596 | 0 | @SouthwestAir you guys are awesome... #dontchangeathing #luv |
0 | 1 | 1 | @USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview |
1 | 1 | null | @united thank you! Good service, safe flight... 1/2 way home! |
1 | 0.643 | 0 | @SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!! |
0 | 1 | 1 | @USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes |
0 | 0.657 | 0.3548 | @AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first. |
1 | 1 | null | @JetBlue thank you! |
0 | 1 | 1 | @USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down! |
0 | 1 | 0.3514 | @JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9 |
1 | 0.6778 | null | @JetBlue oh. And thank you for responding |
0 | 1 | 1 | @united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag! |