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2024-03-12T14:41:14-04:00

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We used this airline to go from Singapore to London Heathrow. We had issues with tickets as they cancelled one of the tickets and trying to get it sorted cost a lot of money due to roaming charges for the lengthy phone calls which were needed to get the ticket reinstated and them trying to charge varying amounts to resolve it. This was a very poor service. We got to the airport and had to check in at the desk due to this issue which meant online check in couldn't be done. We were in premium economy which was spacious, two seats on either side of the plane and 3 seats in the middle. The plane seemed relatively new but not brand new. Legroom was good, seats were wider and had bigger arm rest in between the two seats which had the fold away tray tables in. There was a good choice of movies and other things such as TV shows, games etc. The food was ok, didn't seem to be much different from economy standard. The flight crew seemed friendly enough. They didn't really go up and down the isles with drinks only maybe twice for the whole 13-14 hour flight, which on other airlines they would have done it quite often. Overall the flight was ok, seats were comfy, legroom good. Food was ok. The flight crew could have been more attentive especially with it being premium economy, you would expect the service to be slightly better than economy.

Ok

2024-03-11T19:39:13-04:00

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The service on Singapore Airlines Suites Class was nothing but excellent. The cabin crew was warm and friendly and, most importantly, came across as sincere and genuine. Throughout the flight, I interacted with Leading Stewardess Sharifah the most, who went all the way out to ensure we were comfortable and well taken care of. I saw her patrolling the cabin consistently to check if we needed anything(I could see her looking into the Suite), and she was always read y to assist us. She even offered to make up our bed after the breakfast run so that we could rest. When I asked if I could walk around both decks of the aircraft, Sharifah volunteered to show me around. She was very knowledgeable about the configurations in the A380 aircraft and even pointed to the best seats in each cabin class as we walked through. The Suites Class cabin resembles the private cabins onboard sleeper trains, which gives Suites Class passengers some form of privacy. The cut holes on the cabin doors, in the shape of a flower design, somewhat reduce the privacy we got in the Suites Class cabins. There are two lavatories at the front of the aircraft catering to the six Suites Class passengers. The lavatory on the right is the bigger of the two, featuring a vanity table between the toilet and the sink. There is plenty of space in this lavatory for passengers to change into the Lalique pyjamas provided to Suites Class passengers. The lavatory on the left was smaller but no less luxurious. Passengers using this lavatory can still find it spacious to change in and out of their pyjamas. This lavatory still provides the same amenities as the larger lavatory. Not all suites have the same size. The biggest are the foremost Suites (1A and 1F), about 5m2; the smallest (3A and 3F) are the aftmost Suites measuring 3.3m2. I occupy the middle Suite (2A) with 4m2 of real estate. Each Suite is fitted with both a chair and a bed. The walls of the Suite were printed with floral designs that enhanced the luxurious vibe and did not come across as being too loud or over the top, consistent with the design language of the cabin. A side table sits by the entrance of the Suite. The flight attendants use this side table to place our drinks or snacks without needing to deploy the table. The table is solid and huge, providing tons of space for Suites Class passengers. The table can be swivelled for passengers to get in and out of the seat without stowing it away. The seat was the first thing that caught my eye when I entered my Suite and is very comfortable. An oversized pillow is placed onto the seat to provide passengers with greater comfort, especially in reclined mode. The seat measures 35" wide and can recline up to 45°. The calf rest of the seat can only be deployed when the seat is swivelled to face the TV or the front of the aircraft (the green light on the control panel would light up to indicate calf rests can be deployed). Swivelling of the seat is controlled electronically via the control panel built into the left side of its armrest or the tablet provided in the Suite. There are two power sockets that came fitted with USB-A charging outlets in the Suite, one at the side of the side table at the entrance of the Suite and another on the storage cubby by the window. Singapore Airlines Suites Class features a bed in the Suite on top of the comfortable seat. Singapore Airlines uses Lalique bedding for the bed. I found the bed was very sturdy, lacking in terms of comfort. The mattress padding was a tad thin and lacked cushioning. The two pillows that came with the bed were too soft for my liking. There is no lack of storage space in the Suites Class onboard Singapore Airlines. Besides the pockets and shelving on the bulkheads and the seat, there is a small wardrobe by the door. Due to the slim design of the wardrobe, a limited amount of things can be stowed here. There is space in the wardrobe for passengers to hang their jackets. The bottom part of the wardrobe allowed me to stow away my backpack. More storage is fitted into the bulkhead of the Suite. Due to the shallow design of these cubbies, I could only use them to store smaller items. Singapore Airlines designed an open shelving space with a single leather strap beneath the cubby holes. Singapore Airlines fitted a 32" HD touchscreen TV in the Suite. The TV can be swivelled with a touch of a button either on the seat or from the tablet to face the passengers when sitting on the seat. There are two IFE controllers in the Suite; a smaller one is stowed in the seat's armrest, which I found very intuitive to use. The other IFE controller is via tablet in the Suite.

The service in Suites Class makes one feel like VIP

2024-03-11T12:20:23-04:00

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Booked, paid and received email confirmation for extra legroom seats 10 Dec. 4 Feb checked and seas were gone. They resold our paid for seats and put us in standard seats. I have a spine support device that means I require the extra space. Couldn’t use it and had a 13 1/2 hour flight. I exited in a wheelchair unable to walk for my three week holiday. Tried 37 times to reach them, Philippines call centre is appalling.

Don’t give them your money

2024-03-11T07:12:27-04:00

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Best airline in the world, seats, food, service are all brilliant. The crew are friendly and welcoming. We love flying with Singapore Airlines

Best Airline in the World

2024-03-10T05:34:18-04:00

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Premium Economy Seating on Singapore Airlines has narrow seats and poor leg room compared to Air NZ or Virgin. Drinks served in plastic beakers, roast chicken tough as was the meat in the noodle dinner. Orange juice concoction was not a premium offering. Toilets - we had to walk half way back down the Economy cabin to queue for the toilet. One toilet on the plane was not working. Having flown with Air NZ the day before the difference in amenities and poor value for money was apparent with Singapore Airlines. Poor Kris Flyer website if you wish to upgrade it doesn't work!

Premium Economy Seating on Singapore Airlines not worth the money!

2024-03-10T01:16:48-05:00

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We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.

Impossible to get a promised refund

2024-03-10T00:54:43-05:00

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This was a fascinating experience. As I sat into my seat, the stewardess offered me a warm towel and I felt very very welcomed. They treat you too well haha. The seats were comfortable. They even gave me a teddy bear haha idk why.

WOAH. FLY WITH SQ

2024-03-09T17:45:56-05:00

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Very bad expeirence for flight check in at baiyun airport! It took one hour plus to Q. Only 5 counters for economy class and 2 for business class. Lousy, no more SQ in my life!

Long Q to check in

2024-03-08T23:10:41-05:00

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Respected Faculty, I am Bincy, writing this to file a complaint regarding a cancellation of the connection flight of Singapore airlines and the irresponsible service from Singapore airlines airport staff members at Singapore .My parents 67 yr old Dad as 63 yr old Mom travelled from Brisbane airport in Singapore airlines SQ236 yesterday at 14.45 hrs and arrived at Singapore airport at 20.25hrs yesterday late evening. Then only they were informed that the connection flight SQ 536 which was booked and confirmed, has got cancelled and they have to wait until next day night. This was not informed to us in any form of communication. And secondly, though my parents are very older with so many health issues, (my parents are Diabetic also, taking insulin and my parents have high blood pressure, taking medications)but they had to wait in airport in a chair without any support for 24 hours without any food especially when they are from a non English speaking background. The mental stress and physical discomforts for 24 hours they were gone through are unimaginable and we cannot express it to the full extent. They didn't get any emotional or physical support from staffs at Singapore airport.They didn't arrange any room to rest or any proper lounge and not even any food for 24 hours (my parents were not prepared to stay at airport for more than 4 hours as we booked the tickets with least transit time at Singapore airport) We had a trust in the services of Singapore airlines, and so we booked the flight for our parents with much confidence. We booked the tickets through an agency Sanjo travels in India but we got the confirmation that Singapore airlines didn't inform the agency as well. So it's completely the mistake from Singapore Airlines.

Very bad, disappointed

2024-03-08T19:18:57-05:00

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I would rate Singapore airlines the worse I have ever travelled with. The only plus was we left on time & arrived on time. Firstly no one brought headsets had to ask for one. The bfst omelette was awful part yellow part brown, the rest inedible. The milk & butter if you get any! Now comes in liquid form squeeze tubes. No decaffeinated coffee no hot chocolate. We then had a wait of nearly 11 hrs without food, I went to the galley hoping to get a sandwich but all that was available was banana or kitkat!!! Other than trays water nothing was brought around in the 11 hrs!! No choice of juice. The films available where limited & not up to date. Dinner eventually arrived again inedible no before dinner drinks , the trolley had a choice red wine or white wine ( Chardonnay) but you only got half a plastic cup of wine no repeats!! I believe this cost cutting is to their detriment. Out of choice would never travel with them again.

Give Singapore airlines a miss.

2024-03-07T19:47:40-05:00

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Singapore Airlines (SQ), may be one of the largest airlines in the world but its customer service is appaling. Our flight was canceled and instead of 4 hours of stopover in Singapore, we now have 16 hours to wait! And nothing ! No excuse, no compensation! What company treats its customers like this ? I called customer service several times and the third time I found a person who was very rude, like "4 p.m., you have time to visit the city, what are you complaining about?" . We will arrive before midnight, we leave after 3 p.m. We will have to take a hotel and the company won't even compensate us. one of the best airlines in the world? Really ?

Very disappointed !

2024-03-07T00:14:44-05:00

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Yesterday ( 6 March ) my flight was canceled by the Singapore airlines . After many calls they said that you bought the ticket through booking.com and call them and they should resolve this issue. and singapore airlines didn't want to talk to me anymore. I called booking.com and they tell me to call to Singapore airlines.I explain to them that Singapore airlines does not want to help me because I took the tickets through you. This went on for several hours. a few hours later Singapore airlines gave me another flight in another state( I bought ticket from JFK NY State , they give EWR NJ ; ) it will cost by taxi around 300$ from NY to Newark no matter how bad it was, I agreed and thought that I would fly the next day. but... when I started registering I noticed a mistake they made. They gave me a two flights : first from EWR - SQ 21 • 7 March 9:35 AM- 8 MARCH 5:25 PM Singapore airport . But my second flight was SQ 728 8 MARCH 9:50 AM from Singapore . How it is possible ? if the plane arrives in Singapore on March 8 IN THE EVENING 5:25 pm and second flight has departure is IN THE MORNING on that day?!!!! I called again to booking .com they send me again to Singapore airlines , Singapore airlines send me again to booking ( Singapore airlines did not want to do anything for me. if they wanted they would solve this problem!!!! I had a similar situation with Emirates airlines , my ticket also was booked from booking .com . Emirates resolved same problem quickly without any difficulties and with many apologies. But Singapore airlines didn’t even apologize and most importantly, it didn’t want to help solve the problem that iT SELF CREATED . After many calls to booking.com representative told: WE DO NOT have any flight for your second connection. When I asked : What I need to do , I need to fly , I bought ticket . He said me ….. call to Singapore airlines . I explained again and again Singapore airlines send me to your company. But representative said me : we can not do you second flight. Call to Singapore airlines. My vacation was ruined and I was very upset . I will never buy tickets through Booking.com again and never through Singapore airlines also. Inhumane people work here who do not want to solve the problem that they themselves created. This is a real mockery of a person . A SHAME!!! . I will write everywhere and tell everyone about such unfair treatment of people. I buy another ticket from another company , I spend my nervous, money , my time !!! A SHAME!!! Never again with booking.com and Singapore airlines . NEVER

THE WORST EXPERIENCE IN MY LIFE

2024-03-06T22:36:44-05:00

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What has happened to Singapore Airlines? I used to enjoy flying with this airline. My last flight was abominable. Flights were delayed. The food was terrible, just a doughy bit of pizza for dinner. The staff stressed. The seats on the plane were very cramped and im not even a large build person. Not the quality we used to expect from this airline.

What's happened to Singapore Airlines?

2024-03-06T14:56:10-05:00

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I am disabled and had a VERY BAD experience with Sydney Disability services so at check in desk lady offered me to upgrade from economy to premium for $380 - she said they had lots of seats and she checked on the phone with the relevant department. She took my money on debit card and issued me a new boarding pass. On the way to the aircraft I was called back and told that the fare I originally paid did not allow for upgrade. I paid the fee offered by Singapore Airline internet - it did not say 'if you order through us we will block any upgrades' or 'if you want to upgrade please pay us more money rather than the quoted price'. This was bizarre and now they tell me they will send my money back within 10 working days - so basically they 'stole' $380 from me for 10 days. I am a regular flyer with them and, sadly, have 3 more flights already booked between now and June - but they will be the LAST!!! And guess what customer services don't give a dam!!!

BEWARE BEWAR BEWARE

2024-03-05T13:40:09-05:00

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Well I have flown to Australia quite a few times with other airlines. Also flown many counties around the world. But I have a fear of heights and flying. I just try and keep my mind off that I'm in the air. Most flight will get a bit of turbulence now and then. It can't be helped, but both the 13hr flight from Heathrow to Singapore. Then the connecting flight from Singapore to Sidney had severe turbulence for 90% of each flight. It was literally like travelling down a bumpy road for the whole journey on both flights with the patches of extra bad turbulence. I spent the whole 2 flights terrified and shaking. Not what you want when flying for 20hrs with a fear of flying. I mean I know turbulence can't be helped, but how could I possible have consistent permanent turbulence for basically the entirety of 2 flight from one side of the world to the other. I don't know if you teach your pilots to fly a certain way, or maybe take short cuts somehow. But it was one of the most terrifying couple of days in my life. And the worst thing about it is I have to fly back with them in 2 weeks

Never again.

2024-03-05T01:33:33-05:00

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Their Premium Economy cabin is a RIP-OFF. We always fly Premium Economy class when traveling international due to the distance. Very sad to report that we were very disappointed with the dimension of the seat. Due to the poor design where the tray is integrated into the arm rest, so the dimension they show on their site is BOGUS. The arm rest takes up at least 2 inches of the seat leaving you with the actual seat size that is no larger than their economy class seat. DO NOT PAY the extra $800-$1000 extra for SIA PE Cabin. The footrest does not extend properly, and the seat DOES NOT recline like premium economy in other airlines. The service on the slight from SFO-SIN was great (good attentive stewardess due to higher ratio of staff to passengers, the bathroom was clean and they were generous with their food and beverage/snack services) but on the return flight it was truly a plain old economy class service. In addition to that, they were long delays while we were in transit which resulted in my missing my reunion luncheon with classmates whom I have not seen in over 40 years. The customer service of ground crew is not up the the SIA golden class services they promote. During the over 2-3 hour delay, we were in the waiting area which has no water or bathroom facilities. When I asked the crew how long the delay would be (we arrived early at 0730 for our 1100 flight, missing breakfast etc. ) I was told she has no information to share. Asked if there is sufficient time to leave the area to grab food and do a bathroom break (this was at 1230), was told she has no idea... All in all not worth the extra $$$$ and given the mediocre ground service, and the delays etc. I would not use them again, when there are so many other great options out there for premium economy cabins with other airlines. Cathay Pacific is top of our list for Asian travel, Lufthansa, Air France, United and definitely Virgin Air. We heard so much about SIA and decided to pay the HUGE difference in cost this time around. NEVER AGAIN.

PREMIUM ECONOMY RIP OFF - NOT WORTH THE $$$ difference.

2024-03-03T21:20:17-05:00

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SQ did lose both of our luggages and they only found 1 out of 2. They were provided with all information like luggage picture, flight number, Baggage Claim, AirTag information (showing clearly the Location in Terminal 2 at Singapore Airport. Service is very poorly/not existant. No updates besides automated mails stating they are „trying“ to find the luggage. Internal communication only via mail - therefore very slow. No service orientation. SQ may be a good carrier if everything works out well, but they have no customer service if help is needed. They are requiring me to spend time on my phone in my holidays and are not doing their job by finding the missing luggage. I hope some people are re-considering their choice of airline carrier in the future towards a more customer-centric airline carriers.

Missing Baggage - No Customer Service

2024-03-02T23:07:29-05:00

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flight was on time. star alliance members have designated line and boarded after business class. flight attendant offered to place my luggage inside overhead bin! served hot full meal with 2 options even though it was a 3 hour flight. the pork with rice was actually tasty. pillow and blanket were provided even for economy class. attentive and polite service. highly recommend.

Comfortable and punctual flight with hot meal.

2024-03-02T02:24:43-05:00

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I'd heard many good things about Singapore Airlines so was looking forward to travelling with them but was sadly disappointed. We flew economy in a 777 and although we paid for extra leg room it still felt very cramped. The seat was so uncomfortable, the noisyest flight I can recall ment there was no chance of being able to grab a couple of hours sleep but the worst thing for me was the entertainment screen was not working despite 2 resets I was left staring at the bulkhead for 13 and a half hours. The lead stewardess took my E mail address and promised compensation for the broken screen but a week on an I've heard nothing from them. Hardly one of the world's best airlines I'm afraid.

Nothing special.

2024-03-02T00:06:25-05:00

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Paid for a Premium Economy ticket, an extra $1000 per ticket. Narrow seats only wider armrest. Footrest not supportive and very uncomfortable during trip. To top it of they put us in economy from Singapore to Hanoi Vietnam. No lounge for Premium Economy, only Business class. Overall would not recommend the extra cost.

Don’t bother with Premium Economy on Singapore Airlines

2024-03-01T12:39:26-05:00

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Flight SQ 241 - I was treated so rudely by the flight staff when we landed in Singapore. I had booked wheelchair assistance for my 76 year old dad has acute asthma and hip problems and my 73 year old mum with both knee replacements. I was told I need to walk to the buggy area as there didn’t have the staff to assist with the wheelchair. My dad ended up having an asthma attack and my both my parents were distress with high blood pressure. After such a long day for Dehli to Singapore we had to catch a flight to Sydney with two unwell highly distressed parent where no one cared to give them wheelchairs or any empathy. I am utterly disgusted with the way I was spoken to by the flight crew (a guy - I don’t remember his name) however the ground staff was not very helpful either.

Don’t travel Singapore Airlines or you have sick parents

2024-03-01T11:30:33-05:00

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I booked a round ticket from singapore airlines. I Got the ticket date mixed up so I needed to change the date for return but thought of cancelling the ticket and rebooking it. Got my ticket cancelled online now the problem arises, ticket said it would only cost me $390 to cancel the ticket but charged me $440. When I raised the issue to the Singapore airlines customer service they would say it is actually $440, I argued about their policy with them and told them I still have cancelled ticket with cancelling fee written on it. Then the customer service apologise for the inconvenience and took my details. Now here is the funny part they told me they would call me but guess what ? got no calls or email regarding the issue. At this point I give up. I know it's only $50 but it's about the honesty of the company. They say something and do another thing. What a bunch of bull people running the business. Either be clear with your policy and mention the right amount or don't bull people about escalating the issue to the senior and never call back. Customer service as it's worst. Never recommend anyone to book ticket from Singapore airlines and cancel it. They will rip you off.

Kings of Scams and false promises.

2024-02-29T01:02:20-05:00

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Although flying with Singapore Airlines is comfortable and convenient, we would like to mention that their staff are what makes them exceptional. We had a difficult situation and they handled it with patience, kindness and effectiveness. They didn't stop until they found a solution. We want to thank to the staff in general but very much in particular to Thuong and Hang, from the ground staff (Hanoi). Thank you very much! We will definitely use Singapore service whenever possible in the future. You got two new loyal customers!

Best staff ever

2024-02-26T09:49:13-05:00

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I was somewhat disappointed by the premium economy experience on Singapore airlines. Other than slightly more legroom and a slightly wider seat, you may find that paying too much extra compared to Economy is not worth it, as the rest of the service is whatever is applicable for all economy passengers. By comparison, when traveling on Virgin Atlantic premium economy, I experienced a much higher level of service in their equivalent offerring, including better seats, welcome drink, amenity pack and tailored service for the premium economy cabin.

Underwhelming experience in Singapore Premium Economy

2024-02-22T03:52:54-05:00

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I write this review as an appraisal for your (SIA) staff for her good customer service, her name is Ms Vanessa. Today, 22nd Feb 2024 around 6pm at SIA customer service counter at T3. I have some issues with my flight ticket and she handle it the issue with patiently and smile even though it was quite overwhelming due to peak hours. She make my day because my issues settled. I like to say a big thank you to her and Singapore Airlines to have a good staff like her. Keep it up Singapore Airlines for the good customer service. Regards Abdul Aziz

GOOD CUSTOMER SERVICE

2024-02-22T01:11:55-05:00

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Singapore Airlines use to be one of my fav airlines to travel with but since my last flight of over 5 years ago, alot has changed. I get that I am travelling economy and not alot of luxury provided, however, I was extremely uncomfortable, feeling cramped against the window seat, and an uncomfortable seat as well, plus the food for not enjoyable at all - most I did not eat. The hot towels are still provided at the beginning of the flight, but if you want any extras you have to ask - it is no longer an automatic handout to passengers anymore. I paid $$ due to having to change flight details so the cost of this flight did not really match what I got out of it.

Singapore Airlines not that great anymore

2024-02-21T09:56:24-05:00

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I don't expect a great deal of comfort when flying economy and in this regard the flight met my expectations. The seat was extremely uncomfortable and cramped. I am a small person and even so the seat and leg room did not afford any comfort. I was allocated a seat amongst families with three infants, which was unfair to me and the families. Service was very poor. The cabin crew were not interested in passengers and systems were disorganized. My husband was skipped at breakfast time ... simply ignored. He thought they must be serving the other row only and going to come back to him. He had to request breakfast in the end. It was difficult to get water. I booked through star alliance network which made managing the Singapore Airlines part of my journey, with seat select etc difficult. I will not fly Singapore Airlines again.

Awful

2024-02-19T19:25:02-05:00

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we,have travelled with sq many times , and always have excellent service until this last one on 14 February. My husband had booked the cook , and ordered steak, which had blooded pouring out of it when he got it. He complained to the FA, and it was taken away for about 10 minuites and then returned to him in much the same condition.The only other thing they could offer him was 3 tiny pieces of chicken in horrendously hot sauce, that he couldnt eat. He ended up with a couple of crackers and a slice of cheese, this was his business class meal. I had some chicken satee , which tasted fine , until 10 minutes later I was very sick, spent some time in the toilet. Had to ring several times before our male FA answered the call button. These flights cost $10000.00, so not happy jan.

Not Happy Singapore Air

2024-02-18T23:44:52-05:00

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Travelled from Man to BKK via Singapore and return. Outbound flight was on an Airbus 590 with the skewed sleeping arrangement which I found to be most uncomfortable. Although the seat was wide it lacked support for the lower back and I thought that the TV screen was much too close to the seat. The flight from Singapore to BKK on the B787 was little better as the seat was very narrow and the partition dividing the seats made it feel very claustrophobic. Again, I found there to be a lack of lower back support. This time the TV screen was further away. The return flights were very similar. However, where Singapore airlines does score highly is in the way that the cabin crew look after the passengers; service was superb and nothing was too much trouble. Food also was so much better than any other airline we have travelled on, especially the Book The Cook option. Also, the lounges, with the exception of the one in Manchester, were first class with an excellent choice of food available. Despite my criticism of the seats I would definitely fly Singapore again.

First class food

2024-02-18T00:29:30-05:00

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The trouble with being voted the best is that the only way is down. Such seems to be happening to Singapore Airlines. Let’s begin with the aircraft. It was an A380. It must have been one of the older ones in the fleet. My seat in premium economy was extremely uncomfortable. It seemed to be worn so the padding had become flattened. I had to sit on a cushion to achieve any kind of comfort on the almost 10 hour flight. Even then, my bottom hurt for a day or so afterwards. Next, the food offering. Bland, tasteless and overall boring just about sums it up. My wife is gluten intolerant and she was offered virtually the same menu for both meals. Disappointing. Finally, the service. It seemed to me that the crew were anxious to get home to Singapore. They didn’t seem too interested in the passenger client at all. My wife asked three times for some water…..it never arrived. Service was inconsistent throughout the cabin as I saw one side paid a lot more attention than the other. On the plus side (there are not many), the flight was on time. We are on our return leg to the UK next week. I hope they can do better.

Oh dear….

2024-02-17T07:22:55-05:00

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Our past experiences with the airline was soog good that we just took it for granted it will always be excellent. But... competition from the Gulf states seesm to have made it tough for SQ to stay on top. Staff still perfect, but meals and snack available during a long flight ? hum... We'll fly again with SQ, but they need to improve (a bit)

Perfection is hard to keep

2024-02-16T00:39:41-05:00

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I have flown many business class flights on 5-star airlines such as Cathay Pacific, Qatar Airways, and Korean Air. However, on long-haul flights, Singapore Airlines' business class B777-300ER has great service, seats, and food onboard. The flight crew is very friendly. They care about me and respond quickly if I request something. The food is really tasty, especially the Western style. I ate lobster thermidor, and it is one of the best foods I have ever eaten on an aeroplane. Besides that, their hard product is the top reason why I chose Singapore Airlines. I chose 11K for my seat on this flight. The bulkhead seat provides a spacious bed, and it is wide enough that my companion and I can sit together.

Best business class seat

2024-02-15T18:39:29-05:00

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After spending a total of 2 hours on the phone and rebooking our tickets (from scratch) 3 times, because their system was having problems, the agent I spoke with said she’d put us in for an upgrade. Then today after ANOTHER 2 hours and another rebooking, the same agent said she didn’t say that and it “wasn’t possible”. Had I known how much time I was going to lose on this I would have just picked another airline. I definitely will next time!

Booking flight

2024-02-15T06:43:45-05:00

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What the hell happened to Singapore Airlines!? Used to be superb and I happily paid a premium over other airlines expecting a comfortable and enjoyable experience. Economy flight from Singapore to Melbourne was absolute torture. Incredibly cramped cabin, genuinely felt much worse than a Ryanair type configuration... simply not suitable for an 8 hour flight. Food was atrocious, completely inedible. Absolutely stunned they are charging top prices for this rubbish. Took a couple of budget Jetstar internal flights whilst in Australia and they put Singapore to shame. I had actually upgraded the long first leg, Manchester to Singapore to business class...food and service was top class for this and I actually found the seat pretty comfortable for sitting...but as you will read elsewhere, the bizarre angle of the footwell makes achieving a comfortable sleeping position nigh on impossible. If you're going to splash out you might aswell use Emirates or Qatar and get similar service but with a more practical bed. Truly disappointing overall, cancelled my return flights and travelled back with Qatar. Never again SIA I'm afraid.

Awful

2024-02-14T17:34:05-05:00

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We were disappointed with the SQ for the following reasons: 1. No amenities kit for business class. One has to ask for each item ( socks, slippers, ear plugs, eyes mask, lotion……..) individually 2. Only two meals were offered on an 18 hours flight. The rest are only snacks for you to ask 3. Wi Fi were unstable on and off for the whole flight. It’s very frustrating to get any work done 4. Lie flat seat need flight attendant to help set up 5. The “chicken rice” meal I had was inedible. The meat was hard and dry. I guessed it’s because of being reheated too many time

Disappointing Experience with SQ

2024-02-14T13:11:30-05:00

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Third flight of 4 we have on this trip and this was the worst though none have been very good. Seats - very uncomfortable with large gaps between rear of the seat; cushion too thick so uncomfortable; a stupid calf extender which adds nothing to the comfort on a long haul. Drinks service - very poor. Plastic cups for gin & tonic and also wine! Really? In Premium. Even worse with 2nd drinks service as wine given in cardboard cup as ran out of plastic. White wine was only Chardonnay- no choice! In Premium? Meals - bland. Entertainment- very poor and limited choice of both films and tv shows. Will never book Singapore for Premium again.

Very poor Premium Economy experience - never again

2024-02-13T21:25:37-05:00

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Singapore Airlines feedback channel is one of the worst in the industry. Not only do they ignore customer feedback and request all the time, they also reply in a rude and unapologetic manner when eventually they do. I have no idea where SQ hires all these customer service personnel from? Those that I have interacted with are ethnic Indians, so can i presume they are outsourced to India? For 2 incidents, I have feedback to SQ due to poor flying experiences. Both times, they never replied me, even after I sent 3-4 reminders. For the second incident, which was in January this year. I boarded a flight from Melbourne to Singapore. It was a very turbulent flight. And the kids on the flight were crying. But the air stewardess did nothing to solve the discomfort of these kids. In the meantime, the kid has urinated all over the seat and the urine has dripped into my bag which was stored under the seat. I complained through the feedback line. And the airline did not respond after even 3 weeks. I wrote 2 reminders, and only in the second reminder, when I threatened to escalate the complain did they reply. In their reply, it was curt and abrupt. It was not apologetic, nor did it show that they cared very much. They said that since it was caused by another passenger, it was no responsibility of the airline. And hence they could not do anything about it. They did not attempt to help at all. I also, in my original complain, and in the 2 reminders, asked them to issue a Damage report, so I can go ahead to claim from my insurance. I had shown the leading stewardess during the flight what is the extent of the damage. And so I wanted a damage report. This was conveniently forgotten in the reply. I wrote a 3rd reminder, and they have yet to respond to it. This is the poor quality of the customer service that you get from Singapore Airlines. They dont really care about you, yet they charge astranomical prices for your airfares. While year by year, they are dropping from (once) the top airline in the world, now not even in the top 10. I think there is something seriously wrong with the airline. The CEO is engrossed in cutting corners, from serving food in cardboard boxes to lowering the service standards of their steward crew, claiming it is COVID. At the rate this is going, Singapore Airlines will soon join the league of cheap but lousy local airlines that is common in the US. It will be a shadow of what it used to be.

Singapore Airline Feedback and Complain hotline sucks.

2024-02-08T20:14:48-05:00

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It's taken a long time before I could bring myself to write this review, such was my level of disappointment with this airline. My husband had recently retired and this was our retirement gift to ourselves after years of working and raising a family. Needless to say, we paid a small fortune. To begin our sad tale, due to some glitch, we weren't seated together so we travelled all the way to Paris one behind the other. There was no personal amenities pack - you had to ask for a sleeping mask, socks, toothbrush and toothpaste. The aircraft was old, the food was only just edible and the blanket was smelly. Service was not what I expected - we were invisible until they were collecting rubbish. On the return flight, I had a bit of chest congestion and I asked the attendant for a sick bag and when she brought it, she told me to take it to the toilet when I was finished with it. The last straw was a meal that was supposed to be a beef stir fry but it was a dried up stew arrangement that was completely grey in colour. This was definitely not my expectation of Business Class, and, as we are 71 and 69 years of age, I think they could have done better. We have flown with this airline on numerous occasions but I will never, ever do it again. I know that my absence won't make much difference to their annual profit but I feel better for having made that decision.

Enormously disappointed !!!!

2024-02-07T07:55:34-05:00

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One of the absolute best flights I have ever taken. We were rerouted onto Singapore Airlines business due to weather conditions at our original transfer airport. The staff were fantastic and super attentive. The food was phenomenal. One small gripe, the seat has a very small area for your feet and unless your a side sleeper, is difficult to use. But otherwise it is a great seat and a great airline and I fully understand why they are the best airline of 2023 according to Skytrax.

Amazing Experience

2024-02-07T06:23:54-05:00

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If this is voted the BEST Airline then Aviation is in a lot of trouble!!!!!!!!!!!!!!!!!!!!!! First customer service HONESTLY the worst I have ever experienced.They somehow mangled to combine Ignorance and Arrogance both by phone and e mails Meals were severed HOT but uneatable . Boarding was a cattle call with Stupid little signs held up by a person under 4 feet 9 inches no one could see him. Just about every international carrier I have flown with in the past is better then this airline!!!! The only difference they have is their Stewardesses have uniforms that fit. WORST INTERNATIONAL FLIGHT I EVER HAD TO INDURE

FROM FIRST TO WORST!!!! Makes a Greyhound bus seem comfitable!!!!!!!!!!!!!!!!!!!!!!!

2024-02-06T20:20:29-05:00

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Good flight left on time and arrived early food on board good and seem to be feed continuously seats and space resnoble so no complaints

Good airline

2024-02-06T18:26:14-05:00

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I booked premium economy as I wanted more leg room and a foot and calf rest. I have a disability and need to be comfortable. Staff were excellent on boarding and I was shown to my seat. Leg room was good and seat seemed comfortable. However there is nothing premium about premium economy. After takeoff we were given a snack, but nothing to drink. I asked if I could have a drink and was advised that drinks would be offered later. Why would I want to eat a snack with nothing to drink. I waited and waited. There was no bottle of water in the seating area which should have been there. After 1 hr and 20 mins finally it looked like drinks were being offered. Juice or water only. Me and my husband were missed out. We thought they would realise so waited patiently. Staff had got to economy when I got up and asked if I could have a drink as we had been missed. After waiting nearly 2hrs we finally got a drink of orange juice. Another round of drinks was offered later again juice/water tea or coffee. After nearly 5 hrs we were again offered juice or water. I asked for wine by that stage as sick of juice. To the staff members credit he got it for me. Dinner was offered with a bottle of water only. Once the trays where cleared about finally the drinks trolley with champagne was offered. My seat did not recline correctly and my TV froze twice. The staff are all lovely but there is nothing premium about premium economy. Not enough staff and very slow service. They clearly do not want to offer more than 1 alcoholic drink on an 8hr flight. The seat eventually reclined with the help of staff and was comfortable. Will never pay the cost for premium economy. As no premium food, service , and dirty toilets. The foot rest is poor and the calf rest only very minimally offers support. Emirates premium economy if far superior.

Nothing premium about premium economy

2024-02-04T07:02:08-05:00

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We have travelled with Singapore airlines a few times before prior to lockdown and they were very good. This was a very special trip for my family and I but this time the airline was terrible and I am not normally someine who complains. This airline is supposed to be ranked in the top 10 in the world and in some lists they are ranked number 1 I do not know how this could possibly be it was terrible there is no leg room we have had more leg room on Ryanair only this flight was 13 hours the food was horrible and tasted of the containers they came in. They offered no eye mask earplugs and more important deep vien thrombosis socks which we have always got on long haul flights prior to lockdown. On the outward journey the check in was good and the crew were very nice. The return trip was appalling again the food was terrible. On the manage my booking page it showed the meals and supposedly we had the option to opt for a vegetarian option but it was not available to us and said we could change it on board however the dinner course was fish or chicken I am allergic to fish so chose chicken they were only about 20 rows into the economy section but we were told there was no more chicken I told them of my allergy they said they would get me something else. This was a night flight we were 4 row from the front of our section by the time they got to the front they started to collect the trays even when people were still eating as was my wife so they tried to take the bits that had been used I tried to get the girls attention to ask about my alternative meal but she went straight by at which time I gave it up ate my wifes roll and tried to sleep the crew clearly wanted to finish the meals turn the lights off and retire to the back of the plane as to do what ever they do there the next we saw of them until breakfast the choices there was scrambled eggs or chicken porridge I do not eat eggs and do not know what the other thing is so declined I was asked if I wanted the vegitarian option I said yes the tray the llady pulled out was the same tray with the main course removed at this point I had enough complained at what they had done she asked me would I like a chicken wrap I said yes please then a male member of the crew came to me with 2 different sandwiches one supposed to be beef and I have no idea what was in the other I said I had been promised a chicken wrap (there suggestion) to be told they had no chicken wraps I then told them sarcastically I would leave it as I had eaten 2 rolls during the flight so was full fully frustrated I put on my mask to sleep whilst this happened a member of the crew approached my wife to offer me a packet of crisps I am so frustrated that I intend to write direct to the CEO of Singapore airlines but in truth I expect no reply as I was a economy ticketed customer and I think they only pander to Business and 1st Class passengers so please be aware before paying this airlines over inflated prices would be my opinion

Aweful experience

2024-02-03T22:57:43-05:00

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Use to love this Airline but the this experience was way below what they use to be and more expensive. The food was poor and although cabin staff were nice very little was offered as far as refreshments. Singapore Airlines has definitely lost what was once considered one of the best Airlines in the world and are now very average.

What has happened to this Airline

2024-02-03T21:59:31-05:00

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We purchased a round trip tickets. From Jakarta to Seoul was good no problem occured. But, this bad exprience was a night flight from Seoul to Jakarta. Food was nice but service was not quite good. My companion and I check-in early but we got seperate seat, they say so because of the system, alright I didn't argue much. Then, It was almost time to be on board but the staff still check every passangers (who were already queueing ) to make sure one passanger only carry one cabin luggage or a bag with max 7kg. They insist to weight every bag. If over 7 kg , they need to check in the bag. They said it because the flight was full booked. Well, they should have announced this during check-in time, duh! Not when we were ready to on board. And to add another annoyance there were two babies taking turns crying during this 7 or 8 hours night flight. Bravo! I would say Air Asia service was better than this

IMPROVE YOUR SERVICE duh!

2024-02-03T14:43:38-05:00

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Overall a good airline and staff are always very good. Premium economy though is a let down in comparison to Airnz. On Singapore it a small section and annoying they keep curtains up separating economy as you use the same toilets. Food and drink is the sane also unless you can use book the cook. Ok seats are better and screen larger. But Airnz certainly win hands down with their offerings.

Upgrade to Premium Economy again

2024-02-03T11:10:37-05:00

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All Cabin Crews were unbelievably welcoming, polite, helpful and attentive. The service onboard was second to none. Nothing too kuch trouble for them. Inflight meals from London to Singapore were lovely but from Singapore to Bangkok was disappointed. It was more like meal on a budget airline. Toiletry kits were provided in lavatories even on a short haul flight from Singapore to Bangkok which was a nice touch. Lavatories were kept tidy & clean and snacks/drinks were well prepared in galleys between 2 meals tho. A Ground Staff working at the Luggage Claim at Bangkok Airport on Tuesday 16th January was efficient. He looked after all luggage coming out very well (around 14.30-15.00).

Top notch service

2024-02-02T12:13:00-05:00

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Everything about our trip was amazing other than the plane on the longest part of our journey. Our first flight was from Phuket > Singapore …… the service and staff were excellent and went over the top for a short haul flight. Very pleasantly surprised. Our second flight was from Singapore > London Heathrow. The staff were beyond perfect. The service was by far the best I’ve ever experienced from an airline. The only disappointment throughout our entire trip was the plane. Singapore Airlines decided that for this 14hr 25min flight it would be acceptable to put us in an out dated and run down 777 that really looked and felt its age. Im pretty sure it was nearly 20 years old and it really showed. Damaged upholstery, old toilets, out dated accessories, very loud and noisey ect….. I had been looking forward to flying with “the best airline in the world” but unfortunately we experienced that in service but not the facilities. Come on SA ……. Surely this isn’t right?

Great Service - Terrible Aircraft

2024-02-01T23:53:41-05:00

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The worst business class seat we have ever experienced. In the last 18 months flown Mauritius, Sri Lankan and BA all in Business class, even BA is better and by a long way. The design of the seat in the A380 is so flawed it’s incredible considering how good everything else is at Singapore airlines that it was introduced. It’s set at an angle which means you have to lay offset and only in one direction. The surface is made up of the seat and an extension, it’s not level and hard as rock. My wife is 5 3, I’m 6 3 and we have the same view, our friends also had the same opinion. We will never fly Sing again on an A380, we all chose to pay a lot of money for this privilege, it’s just shockingly bad and unacceptable.

A380 Business class seats are the most uncomfortable seat ever !!

2024-02-01T19:27:19-05:00

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I can only say the help we received from the staff at the Singapore airlines desk F.was fantastic they listened to our problem with our visas They said don’t worry we’ll sort it and true to there word they did taking photographs helping us through the whole process organising our flights luggage even getting us seats together couldn’t thank them enough so patient and professional. Thanks once again

Patient and professional

2024-02-01T10:28:20-05:00

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I booked a ticket from Brussels to Perth with a connecting flight to Munich. And seven months after the booking my Brussels and Munich flights have changed many times. Then one week before departure Lufthansa canceled my flight to Munich. I pay almost 1600 euros for this trip to Perth. I can go for cheaper with Malaysian Airlines, but I chose Singapore because I thought they were still the same as before. They seem to have a problem with partner airlines. So when Lufthansa canceled my flight, Singapore booked me to SN Brussel so I could catch my flight to Perth. Singapore Airlines is known as one of the best Airlines in Asia, but not anymore. I have flown with them a few times but it was more than ten years ago. On my recent trip to Perth, the aircraft was old. Onboard entertainment was a joke. The newest movie was only Barbie hahaha. Now I hear since 2024 they have started flying from Brussels, I can imagine after all the misery with partner airlines, it didn't satisfy customers. By the way, I chose to pay for a short layover (2 hours) in Munich on a return flight but I ended up 6 hours waiting at the airport. Two months after the booking, they changed my layover instead of two hours is 6 hours. And then they ask if I want a rebook or refund. What a heck!

Look for another Airline if you can

2024-02-01T08:34:30-05:00

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Honestly the worst airline I’ve ever flown with. The plane was dirty and there was rubbish under the seat in front of me when we boarded. The hygiene is so bad I was bitten by flees on all my legs. When I complained and asked for proof the plane was cleaned properly before I boarded they refused to give to me and I’ve had nothing but awful conversation and lies from the representatives. If you’re going to lie about how often your plane is cleaned at least be able to back it up. Honestly etihad was so much better and there staff were just so kind. Singapore airlines is shocking

Choose any other airline

2024-01-31T20:53:07-05:00

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Terrible terrible airline. I boycotted them for years, but thought I’d give them a shot again. Nope, bad choice. I had to change one way of my return trip. Sent in an enquiry for change before my flight, which is the only way you can get in contact with a human. Without informing me first, they cancelled my return flight, and sold off my reservation to someone else. Then proceeded to tell me to rebook my original booking for an additional 2k USD, with the excuse being a flexi ticket instead of a lite ticket. Unethical and money grabbing. Please note, if you had the misfortune of booking with them before reading my review, that they do not hold tickets that they quote you in an email. They will proceed to tell you that the tickets they quoted you in the morning has been sold, so your only option is to pay more money, than what you’ve already paid for a business class ticket, to beg them to give you an economy ticket. Please, for the sake of your sanity, stay away from this airline. Pretty much any airline out there is a better option.

Stay far away from SIA

2024-01-31T02:24:59-05:00

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I booked business class. The seats were dirty and when I opened up my tray table, it had food scrapes on it. The food choice offered were very limited. They did not cater for different dietry restrictions . I am a vegetarian and they didn't have any vegetarian appetizers. My only regret is that I forgot to take pictures of this horrible experience

Doesn't live up to the expectation at all.

2024-01-30T15:47:10-05:00

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This is our worst experience. We booked and extra baggage via online and paid for it. But the online system doesn't show that. We called customer care, and they assured us the booking went through and we won't be charged. But at airport they denied any booking and again charged us for the bag and told us to sort out the issue with customer care. We called the customer care multiple times and everytime we have to describe the. exact same thing and they ask for receipt and documents. We upload and they assured us we will be refunded. I AM NEVER FLYING WITH SINGAPORE AIRLINNES AGAIN, BAD SERVICE IS ONE THING, BUT THEY ARE SCAMMING PEOPLE FOR EXTRA MONEY.

Charged twice for the extra bag

2024-01-30T05:54:06-05:00

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We we moved from emergency exit seat because one of us is too big to be fit for that seat when we paid more for that seat which wasn’t refunded, the flight manager was horrible, no manners. Then we waited extra 1/2 hr than everyone for our meals and then the connecting flight was boarded then Un boarded again and delayed us for 1.5 hours

Worst flight of my life

2024-01-29T20:27:03-05:00

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This journey I took recently with Singapore airlines was one of the worst in my 12 years of international travel experience. I boarded in Coimbatore, India via Scoot airlines( operated by Singapore airlines). The flight was delayed by 2 hrs. They kept saying delayed by 30 mins and kept moving the time. There was no reason given. Food was not that great too. Staffs were mostly friendly except one. There was no ice cream with kids meal and it came only with adult. She gave my husband and me, we asked one more for our 9 year old daughter and she refused saying it was not part of the kids meal. Anyways, even though flight was delayed, i was hoping they would make arrangements with out flight to Seattle. However, they just made us run, literally... We were at the terminal finally and their systems did not recognize the boarding pass we had and they made us wait further for validating us manually. It was 12 hrs flight to Seattle. Seats were so close and narrow like a bus seat. Not comfortable at all. When we landed we were told that our checkin bags did not arrive and it would take 4 more days to arrive but we would be compensated. As I was tracking I only got email that they were trying to locate my check-in bags without exactly updating the actual status. Then the bags arrived 4 days later. I wanted to reach out to customer support for compensation they promised at the airport. There is no customer care number you can reach for these kinds of questions. There are onlu forms and emails to send. I am waiting for response for the last 10 days. And there is none yet. I will not be flying with them again.

Singapore airlines sucks. Not flying again

2024-01-29T03:39:07-05:00

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Superb trip with Singapore Airlines from London to Siem Reap. Everything was exceptional. The booking process and app worked fine. The plane (A380) was modern, clean and comfortable. The food was very good and the cabin crew were friendly, patient and polite. So much better than my experience of long haul flights with other airlines. If only all airlines could be like this!

Other airlines could learn a lot from Singapore airlines

2024-01-28T08:30:48-05:00

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I wanted to express my frustration regarding the difficulties I've encountered while attempting to redeem miles for flight tickets with Singapore Airlines . I've consistently faced challenges with the redemption process, often finding myself placed on waitlists for flights. Furthermore, on multiple occasions, approximately two weeks before the scheduled flight, I've received notifications of cancellations, despite my repeated attempts to secure bookings. This uncertainty and last-minute cancellations have greatly inconvenienced me. Compounding the issue, despite my efforts to utilize my miles within the required timeframe, I've faced expiration of my miles due to these ongoing challenges. As a loyal customer, this experience has left me deeply disappointed and discouraged from further engagement with Singapore Airline. I urge you to review and address the issues within your miles redemption system to ensure a smoother and more reliable experience for your customers. Your attention to these matters would greatly enhance customer satisfaction and loyalty. Thank you for your time and attention to this matter.

Using miles for flights

2024-01-28T02:18:35-05:00

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In the bigger scheme of things among all airlines, it provides a high level of service and offers a good product, though not outstanding. Staff service was professional and efficient but somewhat lacking in genuineness. Service, especially on the outbound, was very rushed. For example, the pre-departure hot towel was given and taken away before I could even touch it. Cabin crew can best be described as highly efficient but perfunctory. There is a high degree of helpfulness but also kind of stern. Seating was the same kind for inbound and outbound even though they were on different types of aircraft (B787 and A350). One is lucky to get flat-bed seating on a regional flight, but the seat is just uncomfortable, too narrow, and the head “wing” gets in the way and blocks the view from the window. The 3-point seatbelt was also uncomfortable. Food on the outbound was awful, even when it’s from “book the cook”. The duck was dry and pathetic looking, and tasted like it looked. On the inbound, the fish dish was excellent and succulent. I wonder if it’s from the Bangkok kitchen rather than from the Singapore kitchen. Beverages were good, with Piper Heidsieck champagne and a very good port, though the pre-takeoff champagne was served warm. There was strangely no beverage menu -- only a food menu with wine list. For the Singapore lounges, Terminal 3 lounge is renovated and expanded, and world class. Terminal 2 lounge is dated and in need of a revamp. The main issue with the Singapore lounges is the food – only mediocre local food is served. It is a real shame that there is no Western food, or other kinds of Asian cuisine such as Japanese and Middle Eastern. Singapore is not known for tasty food or fine cuisine, and the lounge food clearly reflects this. The lounge wines were very good, however; especially the 2 kinds of white. Lounge staff were rather surly. The Bangkok lounge was good enough for its purpose of being an outstation lounge. It has enough quantity and variety of seating and adequate F & B, though there are no showers. F & B on the whole – both on board and in the lounge – was one level below that of Qatar, though Singapore has better consistency in the various other aspects. Online check-in was very smooth and painless. You need not go to a counter nor get a paper boarding pass. Outbound: Cabin service: 3/5 Meal: 2/5 Terminal 3 lounge in Singapore: 4/5 Terminal 2 lounge in Singapore: 3/5 Inbound: Cabin service: 4/5 Meal: 5/5 Lounge in Bangkok: 4/5 General: Online check-in: 5/5 Seating: 3/5 Inflight entertainment: 4/5 Inflight beverages: 4/5

Generally a high standard

2024-01-27T20:34:11-05:00

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Worst airline ever. Poor customer service. Delayed flights . We paid extra money for less stay over and end up staying 15 hours at airport.

Worst airline

2024-01-27T15:42:05-05:00

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Our booking was cancelled by SQ without any notification and NO refund was made by SQ. We got into the airport and denied boarding and were told by the staff that our booking has been cancelled and it was a fully booked flight, it seems that they cancelled our ticket so they can sell the ticket at the higher price. We were told that the next available flight that they can put us in is in 3 days and they were not able to provide any sort of compensation/accomodation. As a result we had to book our flight with a different airlines at the airport which cost us 2.5x of the original ticket. Its now been 2 weeks since, SQ still not able to solve this issue and we still has NOT received any refund. We are bringing them to court as its violate consumer rights. Customer service is really poor, avoid this airlines at any cost.

Avoid this airlines

2024-01-26T06:32:16-05:00

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Premium is not premium no leg room cramped and crowded uncomfortable seats and no better than economy which is cheaper not worth the extra money.

Not premium

2024-01-24T12:01:43-05:00

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A combination of delayed flights and lost baggage for all 4 travellers in our party made this an experience to forget. Waited at the carousel for almost an hour but no sign of luggage. Went to the baggage service desk to be told they already knew our bags were still in Singapore. Why didn't they save us the time and call us on the tannoy??? Customer service person then told us the bags would be arriving that evening and would be couriered to us asap. After 3 days of emails, phone calls and text messages to Singapore Airlines we finally received our luggage. My brand-new hard-shell suitcase had the lock broken off and was also damaged and squashed. I subsequently submitted a complaint to Singapore Air but was told basically to bugger off. Absolutely shocking customer service.

Give this airline a miss.

2024-01-23T19:00:39-05:00

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In short: Greedy airline that will try to rip you off. We bought two way tickets (Booking confirmation 5ATUE4) during one of their promotion periods and the hidden fine print terms of these tickets are outrageous. Our plans had changed so that we had to take an earlier flight but they insisted they will cancel our return ticket as well if we don't use the outbound ticket!! When we complained to their customer service we were promised to be called back at 3pm the next day - but just received a short missed call at 6pm the next day (same time zone..) and no further follow up. They used to have great customer service - very sad to see them become just another greedy airline that doesn't care about its customers and tries to make an extra dollar wherever they can. I can understand that we should fully pay for the first non-refundable outbound flight (even if we don't take it), but it makes no logical sense (other than to make extra money) to then deny us the right to use the return flight at the later date that we already paid for in full. Very disappointed in Singapore Airlines - used to be a great airline. After dozens of flights with SQ in the past, certainly not our choice of airline going forward.

Beware - their promotions are scam - read the fine print carefully!

2024-01-22T03:25:45-05:00

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SIA airfare prices seem to increase dramatically whilst their service seems to be declining and I feel that they are no longer the world class airlines they are known for. The cabin crew/Flight attendants services during my flights were ok (average) but in NO WAY world class standards. I noticed now The WORST is SIA service ground staff at Changi Airport and Terminal 3 Haneda Tokyo check in counters. The staff seem incompetent and disinterested in any assistance.

SIA World Class Airline Service on the Down fall

2024-01-21T13:30:11-05:00

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Flight SQ286 first class Auckland to Singapore on 05.01.2024 suite 1A and 2A . Was amazing all through the flight. A big thank you to the cabin crew. They made us feel very special and amazing service and food. The crew was a credit to your airline. Flight SQ285 first class from Singapore on 19.01.2024. suite 1A and 2A We could not fault the reception through Changi airport starting from the First class reception and check in to the lounges. Unfortunately this changed after we boarded the flight. The inflight service was below par. The inflight crew presented as flustered, disorganised and appeared not to be working as a team. This was completely different from SQ286. Meals were served sporadically, meals being disorganised with very little enthusiasm, it was like the staff were just going through the motions to get it out of the way. This was very clear during the second meal which we pre ordered a main as it was Lunch, The cabin crew were very difficult to understand due to the quiet tone through out the flight. We were given breakfast with choices of cereal, fruit and breads followed very quickly with a main pre ordered meal of steak and my wife had burger, this was very strange and not appetizing it could not be eaten. The climate control on the flight during sleep period was extremely hot. During this period no cabin crew were within the vicinity to ask about this. It appeared that the First Class cabin crew were not as professional as the crew on our flight SQ286. Very disappointing return flight as this was a special occasion for my wife and I. Also the advert for First class had a teddy on each bed which our grandchildren were excited about having unfortunately on both flights this was not the case and were advised they had ran out. again another disappointment . Unsure if we would pay the $20.000 NZD plus again if this is the standard of service provided.

Slightly disappointing return flight First Class

2024-01-21T04:52:55-05:00

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I bought a round-trip ticket with my family from Dubai to Japan via Singapore Airlines with Singapore Airlines. I have Elite Plus status in Star Alliance. He canceled flight SQ496, which would depart at 01:15AM on the return leg, and offered us flight SQ494, which would depart at 15:10. Our transit time in Singapore increased from 2 hours to 16 hours. We requested a hotel in our correspondence with Singapore Airlines regarding this matter. Our request was rejected and we were told that we could return the ticket or sleep in the lounge. It is not easy to cancel the ticket. Because we paid all the hotel fees in Japan. The suggestion that we could sleep in the Lounge with Star Alliance Elite Plus status was a very simple suggestion indeed.

Unfortunately Low-Cost Behavior

2024-01-20T11:29:26-05:00

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This is my first time flying with Singapore Airlines, and their carry-on weight limit is ridiculous; 14 pounds is nothing.What a cheap airline; I will never fly with Singapore again.

Carry on

2024-01-20T03:00:47-05:00

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Great airline. We flew Brisbane to Amsterdam and then from Munich to Brisbane with a stopover in Singapore. Food on all flights was generous in serving size and delicious (for airplane food). The planes themselves were a bit of a mix. Some more modern than others but they did the job and all had relatively comfortable seats in economy. Flights left on time from each destination. Entertainment options were varied and free wifi much appreciated with free Krisflyer membership. Overall very happy.

Great overall experience with multi stop European flights

2024-01-19T21:55:36-05:00

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Overall, extremely pleased as always with Singapore Airlines. The entire experience was effortless, and a big thank you to the staff at Singapore Airlines, they were amazing. Thanks again.

Singapore Airlines staff are its true asset - amazing as always.

2024-01-18T13:55:31-05:00

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The airline with its customer service from baggage, to ground crew and in flight are amazing. As long as you never have to deal with the online chat customer service. several employees that I dealt with are so blunt, rude and arrogant to talk to, a real shame in the customer area, not a reflection on the rest of business that's for sure. but sad to have to deal with them if you have to. I am sure not all but certainly 2 I have dealt with, WOW. compared to the rest of the amazing staff we have experienced every time on Singapore Airlines. The company needs to look at removing the several poor customer service agents that service their chat lines to ensure they remain the high in their customer service.

Over all, really amazing, Excluding their chat line employees.

2024-01-18T08:58:31-05:00

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From the cramped, dated cabin with similar room to a domestic flight, to the fact i had to.pay for Wifi twice at £19 each time as crew couldnt help. Seat usb chsrger didnt work. One basic and horrible meal and one free drink except the one with the meal. Never again. I am now about to jump on next flight from Hong Kong to Sydney with this airline and am filled with dread and wish id chosen one of the middle.eastern airlines.Joke for the price.

Rip off airline

2024-01-17T18:47:41-05:00

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While flying Singapore Airlines..I experienced a very good service from all the staff.They were so polite and always had a smile . I want to especially mention one particular air hostess..Her name is Penny. After I boarded my flight I began to feel unwell..I started getting a migraine ..a very throbbing pain in my head and even vomiting...I was not in a position to turn my head or even speak.. Penny noticed this and gave me comfort without even asking for it..she gave me warm water and I asked her for a headache pill..... I want to thank Penny for her warm caring nature. Thank you Singapore airlines

Experienced warmth n care when I was unwell

2024-01-17T13:34:16-05:00

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My flight was terrible. To begin with my seat was broken and couldn’t be moved and the entertainment device was broken as well. My flight of nearly 8 hours was spent looking blankly into space, seated in the same position. I had severe back pain upon arrival as a result for the next couple of days. When I informed the crew, first the steward said I will be compensated with a voucher and asked me to choose what I like from the duty free catalog. When I did choose a product that would be useful for me, I was told by the air hostess that my voucher is only for $75 Singapore dollars and the rest will have to be paid by me! I informed them I don’t need their $75 voucher and that I will make a formal complaint about the plane’s defects. After my return I did make the complaint and they got back to me saying that another travel voucher of AU$200 will be issued to be used in my next flight with Singapore airlines. But the worst part was they lied and said I was offered another seat but I had declined saying I wanted to be seated next to my husband. This was an outrageous lie. At no point did they offer me another seat. This is very concerning. You can’t trust an airline company that lies like this. I would urge everyone flying in SQ next time, to either video any exchange with the crew in situations like this or get it in writing. After discussing with my husband, I informed them that I would not be flying with them in the near future so they can give me a cash voucher. But I still haven’t heard from them. Even a budget airline would have been more comfortable than this flight. But the greatest worry is their dishonesty.

Most uncomfortable flight experience

2024-01-16T22:05:14-05:00

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Great customer service from Singapore Airlines from Melbourne to Singapore, then Singapore to Sri Lanka. The prices of the ticket were much more affordable compared to the direct flight option, and Changi airport does not disappoint during a layover. The only thing I would wish for was a footrest which would’ve made travelling economy a bit more comfortable, but we were spoiled with a comfy pillow and blanket! The airhostesses were very friendly, one of them even pointed out a free aisle to me so I can sleep properly! We felt so full from all the food we were fed and overall, felt very welcome by the staff on our flights with Singapore Airlines. I lost the paper with the specific names of airhostesses but still would recommend using SA for travels.

First time flying Singapore Airlines

2024-01-16T09:16:43-05:00

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Barely any room to move, woke up to getting my knee crushed from the passenger in front of me reclining there seat back and was told it’s within their right to do so. Would not recommend flying economy with them if you are 6ft or taller.

Not good if tall

2024-01-16T01:29:37-05:00

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SQ 222 Sydney to Singapore today. 16 Jan 2024. My elderly mother who is 84 is a bit anxious travelling alone. Linda Tran at check in was an Angel. She was very professional, helpful and reassuring. She made sure everything was taken cared of and even brought my mother to the business class lounge in the wheelchair. The MAAS, meet and assist service is top notch. I would like to congratulate the Singapore Airlines team and SYD Airport for having such an amazing team member. Please congratulate Linda and thank her for us. She definitely went Above and beyond for this elderly lady. You made her day. Singapore Airlines definitely delivered. World Class.

Heart warming to see how well they treat the Elderly

2024-01-15T07:30:37-05:00

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Current aircraft used undersized and is in desperate need of upgrade. One set of toilets at rear of cabin for whole plane for a 7 hour flight is not sufficient. Seats are now crammed together so few people actually have enough leg room. Seats also pushed to side of aircraft to allow for wider aisle! Food was mediocre. White wine was served warm. Service on this flight was good but on Frankfurt to Singapore flight in premium economy was terrible. Poor explanation of food choices, rubbish not collected, requests forgotten, parts of seat falling off and being masked back into place. I was keeping an eye out for an older gentleman sitting nearby, the attendant just plonked down hot food on top of other items on tray. I had rubbish in my hands and was told to hold on to it even I had no where to put it. Just woeful.

Poor service, aircraft not fit for purpose, lack of care

2024-01-15T03:18:55-05:00

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Business Class The lounge in Charles De Gaulle - Horrible, cheap wine and food that even the servers didn't want to eat. I complained about the food and was told "the boss makes the food decisions and I bring my own in" The flight:- My wife filled in our food choices before we left home, the attendants didn't have ours requests The food we did get was served after the people who had pre-booked the choices My wife sat next to me and got her food 15 minutes after me and 40 minutes after the passengers who hadn't had the pre-orders lost The food was BLAND I got my cutlery after my first dish was served and taken away We had a passenger with a terribly loud cough, he coughed for the duration of the flight - horrible, impossible to sleep The return flight they forgot to take all the packaging off my burger, I ate half a piece of paper, is this really good service?

I expected a lot better

2024-01-14T21:45:05-05:00

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I traveled from New Delhi to Adelaide. It was raining heavily at the Singapore Airport. We were made to sit in the plane for over 2 hours before take off as they didn’t load the luggage in the flight. No one was allowed to use toilet, seat belts needs to be fastened and no refreshments were served. After I reached home my clothes were wet in the luggage because of heavy rainfall at the Singapore Airport. I bought few Silk Sarees and Suits from India. One of my saree and suit got water on it and are ruined now. When I wrote to Singapore Customer service below is the response I got. We have noted of your claim that your valuable clothing has been subjected to water stain marks. Please be advised that, in accordance with our policy, we intended to have the garment treated by our authorised dry cleaning service provider before submitting a claim to our Claim Department. Our goal is to ensure that the item is repaired to the best possible condition before the claim is processed. After carefully reviewing the information you have provided, we regret to inform you that the garments that were reported in your checked baggage have been disposed of, leading to inability to provide evidence of their existence to our Claim Department for assessment purposes. In addition, according to our General Conditions of Carriage, we and other carriers are not liable for fragile, valuable, or perishable items in checked baggage, whether or not the airline was aware of their presence. Furthermore, the damaged garments you have reported clearly meet the definition of "valuable items." Consequently, we are unable to process your claim of damage in this situation. We understand that this is a challenging circumstance, and we apologise for any inconvenience this may have caused. To have your damaged bag assessed, please bring it to The Luggage Place, our authorized repairer, at your convenience.

Worst experience

2024-01-13T07:47:28-05:00

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We recently traveled on Singapore airliner on an 17 hr flight to Asia. With its ticket price I expect a better service than its competitors airlines but am surprised that it has been reduced to average. Other than the hot tower that still remains, the food is average and there is no offer of any snack between meals and very infrequent offer of drinks and no more choice’s of drinks other than water. On the return flight there was a rush to serve meal just before landing.

Disappointed

2024-01-11T15:55:53-05:00

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premium economy is not worth the money. I booked meal in advance, it was exactly the same as economy, seat was not as shown in pictures for upgrade, foot support was under the seat in front so no room to move feet. The only extra I got was a bottle of water and a kit kat bar. No offer of any extras. Disgusted with service for cost of upgrade. Also been waiting 3 months for a refund from a seat change. I have always flown with Singapore are when going back to the UK over the past twenty years. Not anymore.

Premium economy rip off

2024-01-10T13:08:30-05:00

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My Briggs & Riley large suitcase was completely broken on the top and bottom. I have flown on 20 different airlines in the last 2 years with this lifetime-warranty bag, so they must have dropped it from the plane down to the tarmac or the like (as I once saw baggage handlers do on a different flight) or something equally damaging. Infuriating.

Destroyed luggage

2024-01-09T22:31:25-05:00

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Not anymore as good as it was .. business class actually deceiving.. the A380 is a blast .. but the level of service & quality is not as expected and certainly not anymore the best in class; entertainment offering limited and rather old (Netflix or other platforms offer more ..); food partly unavailable choices, quality rather average (for the remaining available) and wine choice very average. All in all very deceiving.

Deceiving .. not anymore best on class

2024-01-09T11:24:21-05:00

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I have been trying to book an award ticket with KrisFlyer miles. Impossible! waitlist after waitlist. Unacceptable! Either redeem almost double the required miles or pay! Not good Singapore Airlines.

Not Good

2024-01-07T12:31:20-05:00

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Singapore's status as one of the world's great aviation hubs and a leisurely gateway to the riches of Asia is largely down to the decisive role played by the city state's flag-carrier Singapore Airlines over the past 70 years. The award-winning airline's history dates back to 1947 when its first flight, a twin-engined, eight-seater Airspeed Consul, departed from Singapore for Kuala Lumpur. In the intervening seven decades, Singapore Airlines has developed a sky-high reputation as one of aviation's most pioneering and innovative carriers: it was the first airline to fly the Airbus A380 Super-jumbo in 2007, and was the launch customer for the "ultra" long-haul version of the Airbus A350 that can fly for up to 20 hours non-stop.

A world class experience in the air

2024-01-06T23:08:28-05:00

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Avoid this Airlines by Flew from Manila to Mumbai via Singapore on 2/1/2024. First of all, we had all flights delayed by an average 2 hours. Second of all, one piece of luggage was lost in transit, so we had to stop in Mumbai Airport to file a missing luggage report. During the report filing, the staff of Singapore Airlines recommended, using lies, to declare false statements to Indian Customs, i.e. declare a lower amount of value in the luggage (15,000 INR instead of 35,000 INR). Lastly, once we received the lost luggage, we discovered that some objects were missing from the luggage.

Terrible, unreliable and no accountability

2024-01-06T20:04:48-05:00

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My kids were gluten allergic and not got proper food and I have put the request for food for allergies when I book.the tickets 4.months before. And I email them twice and instead of replying me they are calling my wude and telling them they can not do anything. Come on

Kids never got Gluten free food . Not safe

2024-01-06T05:42:52-05:00

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I am a regular flyer of SIA on this route. In the recent travel, I found the SIA management has decided to continue degraded service in this route (and in other routes). I am not sure why it is Skytrax's number-one airline. The service level is still a degraded version relative to pre-COVID in this route. --there is no snack packet/fruit juice before meal service -- Toys to kids are of very cheap/degraded quality relative to pre-covid and other top-level airlines such as Emirates, Qatar -- Food quantity remains reduced amount and in smaller boxes (relative to pre-covid) -- Delay in departure continues -- In-flight entertainment options are much less than other top-level airlines

Degraded SIA service continues

2024-01-05T18:40:19-05:00

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Singapore Airlines is a good, quality airline however, has room for improvement. The crew onboard were attentive, friendly and always willing to help. The food onboard was excellent - really tasty and good sized portions, however, fewer meals and snacks were provided compared to other Middle Eastern airlines flying a similar route (2x meals compared to 3x in a 13 hour period). Snacks were available on-request or if you visited the galley, however, passengers were not made aware of this and had to investigate for themselves. Similarly, amenities such as toothbrushes and toothpaste are found in the bathrooms and again, passengers are not made aware of this unless they asked. Onboard entertainment is great, with an extensive library of TV shows and movies to choose from - none of which seemed to have content censored as some Middle Eastern airlines do. My biggest complaint for Singapore Airlines was the onboard lights were dimmed shortly after departure and remained off for the majority of the flight (approx 10 out of 13 hours), despite the flight arriving in the late afternoon in London. We arrived in London when it was dark, having sat in a dark flight, therefore not seeing light for nearly 24 hours until we woke the next morning. On other airlines offering long-haul flights like this, they light the flight and offer meals at times to help passengers adjust to the destination timezone. Singapore Airlines appeared to make no attempt to do this and it meant that while it was light outside the plane for several hours before the aircraft lights came on, we stayed in darkness for most of the day. The other issue we found was that several passengers were allowed to bring several bags of carry-on luggage (3+ bags per person). As such, there was no room for our 1x backpack in the overhead compartment and I was forced to fly with it under the seat in-front, significantly compromising my legroom and comfort on a 12-hour flight.

A good, comfortable airline, provided they are cheaper than their Middle Eastern competitors.

2024-01-05T16:18:02-05:00

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Nice experience. The seats were comfortable with ample legroom. Nice entertainment and good food. The flight attendants were nice and friendly and the plane was clean. We'll defiantly use them again for future flights. Round trip Manila to Brisbane.

Excellent!

2024-01-03T21:13:55-05:00

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The planes ticket were oversold even when we paid for a reserved seat. Water leaked for the ceiling too. The worse thing is they told us they are gonna give us a free upgrade but we have to fly on a different day and we still had to pay the premium economy instead of not paying because we already payed.

Bad booking system. They wanted us to pay alot.

2024-01-03T17:29:30-05:00

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Singapore airlines has become a disgrace to its legacy. The airline was once one of the best experiences a person could have traveling but has now devolved to the level of a poor US airline like United or American. They charge exorbitant fare and get away with it while continuously decreasing the value of their service. Being a member of the airline comes with little to no real benefit any longer. The customer service is terrible, the attitude of the airline employees is significantly worse, and the experience on the whole has become one that makes one want to find alternatives. If I am going to be treated like, I would be fine to fly a lower cost carrier. In the end, if not for the privileges it gets for being the national carrier, it would quickly be out of business. It is time to focus on its every day passengers rather than spending all of you investment trying to one up other airlines on the rich, first class passengers.

It has become nothing but another bad airline

2024-01-02T02:40:53-05:00

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I had a terrible experience with the air line, the air hostesses were so unfriendly and my tv screen didn’t work for a 10hour flight. All I got in return was a voucher that I had to spend their airline for 75 Singapore dollars, I browsed their inventory hoping to find some to use this voucher on and basically all I can buy is a bottle of vodka or kids stuff which I have I have no interest in. I complained via email telling them I sat on the plane looking at a blank screen for the duration of my flight and think a 75 Singapore dollar voucher is poor and I would like a upgrade flying back or a bigger voucher amount, they literally just emailed me back saying sorry the staff was unfriendly and that’s the voucher we give to solve this type of issue, so basically deal with it. I will never fly them again, my whole family on the flight expressed the same when it came to the service. They do not deserve the awards they have

Really bad, bad service and unfriendly

2024-01-01T16:04:05-05:00

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I travel on 29 December from Sri Amritsar to perth, my flight was delayed 10 hours in Sri Amritsar. We landed in Singapore airport in midnight and I requested to Singapore staff plz provide us accommodation but they said they don’t have any accommodation and spoke very rudely I have to complaint against, second they changed our seats I told them I have 3 kids they couldn’t sit without parents but they denied. When I reached on boarding gate I trying to staff plz make our seats together but they said they don’t have any seats available. The boarding supervisor said I have to choose another flight if we r not going with the same one, they r very rude, It was very bad experience with Singapore airline and staff they treated very unprofessional. I’ll not go with anymore or never advise to go with Singapore airline. Dilbag singh 0430649937

Very bad experience

2023-12-31T13:48:28-05:00

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I have been flying Singapore Airlines for 42 years. There is no question that it is not the airline it once was. However, on this route it is still far far better than any other option. Service is far better as is the food, etc than United. My last business flight with United was shocking. Service was non existant and food on the long flight was just sad. As one passenger said who had slept through a meal - “Do you just have kids food for snacks?”. Cathay Pacific was a form of torture with tight seats and flight boarding that is total mayhem. SIA is trying and still the best. I would warn you that having traveled with them after two surgeries in the past the wheel chair service in Changi is abysmal and the United Polaris clubs are nicer. SIA is also particularly hard to get a status match - even for United 1K or Million Milers. They also have a website that rejects a lot of itineraries meaning you have to book separately. Where they REALLY are TERRIBL is communication as it is nearly impossible to get a human. The chat feature proved useless for me recently, even after he forwarded an itinerary that an agent said was impossible. Very frustrating! At least United has good Milage Plus service and no PIN is needed to contact them. However, I JUST booked a flight with SIA and know I will have several more in the next year. They are the best over the Pacific if you don’t mind the nightmare of their website and customer service.

Impossible to talk to a human, website booking can’t be complicated but still the best in the Pacific

2023-12-31T08:06:25-05:00

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We booked a trip on Singapore airlines in premium economy. This was for their 19 hour flight to Singapore. It is a really long flight so I called to see if we could upgrade to Business class. I called on two different occasions and was told by two different agents that we could upgrade for a certain dollar amount. They upgraded us AND charged my credit card for the agreed amount. I thought we were all set. I then got an 'urgent' email from Singapore airlines saying that I needed to call them. I called them and was told that on our outbound flight business class was sold out BUT Singapore airlines wanted to honor their commitment to upgrading us so they upgraded us to first class on the outbound flight and business class on the return flight. Again, I thought we were all set. Then I got a call from Jason Chang, employee number 00520, one of the supervisors, and I was told that the person I talked to incorrectly upgraded me and didn't charge the correct amount. He told me I could upgrade if I wanted to pay an additional $15,000. $15,000 was WAY higher than what I was told previously. I explained that Singapore airlines made the mistake and they should honor the price they originally quoted. Jason proceeded to yell at me. I told him I didn't appreciate his tone of voice and that I wanted to speak to a supervisor. He told me he was the supervisor and that I couldn't talk to anyone else. Then he told me he was going to cancel my entire reservation. For an airline that prides itself on great service, this was awful. Not only did they not honor the original agreement but the way I was talked to by Jason was insulting and misogynistic. We actually booked with Singapore because other friends told us they were a good airline. If I had to do over, I would not use this airline. The customer service we received was AWFUL! Don't book with this airline. They will tell you one thing and do another.

Awful experience with Singapore airlines

2023-12-28T12:27:51-05:00

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I had a great experience on this airline from check in to boarding service meals to disembarking. We got help with luggage hot towels to clean hands and a tasty meal. My one tip would be to fly at least premium economy!

Yeah Singapore Airlines!

2023-12-27T16:48:13-05:00

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I’m flying from Munich to Singapore and transit back to Penang, Malaysia. There is a lady at boarding gate shout like pasar Malam auntie that she is about closing the gate. We were the last 5 as we have to walk from arrival gate to gate E7, there was a distance. And why the lady is rude as in instructed her to check our luggage as this is the small flights, I understand but you can talk in a polite way to check us and explained, and she some more ask a rude questions, which I don’t want to mentioned much, but it’s so disappointing and disrespectful

Bad experience with SIA ground staff