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2023-12-26T04:23:46-05:00 | Desktop | 2 | review | Due to a bereavement I had to change my flight a couple of times. When I called their reservations office the staff were so understanding, kind & extremely helpful. Plus the flights were great. Good food, excellent crew. Thank you so much for making a very stressful time so much easier. | They go above & beyond. | 0 |
2023-12-25T12:47:03-05:00 | Desktop | 0 | review | Booked business class from Brisbane to Bangkok for my wife and I mainly to get lounge access, only to find out that because our Changi to Bangkok leg was with Scoot (100% SA owned), no entry was allowed. First world problem obviously, but enough to make us fly a different airline next time. | OK flight experience ruined by not being able to access lounge at Changi even though booked return business | 0 |
2023-12-24T12:22:21-05:00 | Desktop | 2 | review | Amazing cabin crew that was attached to the economy class seats.
they went above and beyond to help me find a lost earbud.
I am extremely extremely grateful to the cabin crew for taking the time to help me on a very early christmas morning!!
thank you so so so much to the cabin crew for helping me 😊😊 | amazing experience with singapore airlines | 0 |
2023-12-21T12:30:59-05:00 | Desktop | 2 | review | Decided to treat myself and fly first class for the first time in my 62 years.
What a wonderful experience. The 3 member crew looking after me were great, as was the whole experience. Thank you so much for a great flight : ) | Awesome experience! | 1 |
2023-12-20T21:01:17-05:00 | Desktop | 0 | review | I was travelling with my grandson to Dubai, and gave a hip problem. I therefore requested about a month prior to my trip assistance to get from one gate to another.
They were only able to arrange one wheelchair even though 4 passengers were awaiting one.
Then on our return I confirmed at Dubai Airport that I will require assistance at Singapore Airport. Again 4 people one wheelchair. Apart from this rather than give us the required information they had us running the length of terminal 3 in Singapore dint bother telling us it was a long hike from where we get off the sky train to the gate and that the lounge was actually near where we got off the sky train.
As for the business class seats I have never had more uncomfortable seats in my life it’s like trying to sleep on a concrete slab.
I don’t know how they got Airline of the year! They can’t organise themselves out of a paper bag. | Business Class seats are as comfortable as concrete slabs | 0 |
2023-12-20T13:25:37-05:00 | Desktop | 2 | review | My family of four travelled to LA on Singapore Airlines form Bangkok. In Bangkok, the airport lounge conveniently located at the D Gates in Bangkok and the first flight was excellent with reclining seats and attentive staff.
We had a two hour turnaround in Bangkok and we were all able to shower and freshen up in the Singapore lounge before setting off again. The lounge in Singapore was busy, but had ample seats for us.
The second flight to LA was on time and featured the wider seats. My children loved them and were able to sleep very comfortably. I ( just under 6 ft) had to use the small leg space and sleep at a slight angle which worried me. However, it worked fine and I managed a good 6 hours.
Despite this being a flight, the food was a the star of the show with an excellent fish dish and a quality steak. You can preselect all your dishes beforehand. The staff were very accommodating at delaying the meal service for children.
The film selection was good, and we all found the 15 hours passed very quickly.
The staff were excellent and this made the flight the start of the holiday. | Spacious seats. | 0 |
2023-12-16T02:39:56-05:00 | Desktop | 2 | review | Heading home after an overseas trip and stay in Singapore and Singapore Airlines the perfect service to conclude our holiday. Seated in 49b & C, comfortable, great entertainment as per previous flights, excellent cabin crew, both male and female and informative from the cockpit when relevant. World class airline. | A perfect flight | 0 |
2023-12-16T02:32:50-05:00 | Desktop | 2 | review | Excellent flight Singapore/Hong Kong on the A380 and seated in 45B & C. Great boarding experience, efficient, helpful at the gate and on board. Wifi and great selection for entertainment for the four-hour meal flight. Enjoyed the inflight service, drinks and tasty meal. Baggage available when we passed through immigration. Easy to acknowledge SIA as the World's Number 1 airline. | A380 Queen of the Skies | 0 |
2023-12-15T23:02:12-05:00 | Desktop | 2 | review | Pleasant flight for both of us seated in 46D & 46E. All efficient and friendly at check-in which helped us oldies understand new systems in use. Efficient boarding and on time departure. Well informed during flight. Enjoyed our meal and drinks. Very good selection of movies and music. WIFI available. All good. | Comfortable Flight | 0 |
2023-12-15T11:02:15-05:00 | Desktop | 2 | review | This was our first time flying on Singapore Airlines. I can understand why they are consistently called the best airline in the world. We traveled in coach. The seat was comfortable and had enough legroom and I am tall. The food served in coach was quite good. You can actually choose your entree a day or two before your flight. Everything was a good experience. We would definitely fly with them again. | We had a great experience on Singapore Airlines in Coach | 0 |
2023-12-14T13:56:34-05:00 | Desktop | 0 | review | We flew from Bangkok on premium economy and the flight was delayed by two hours. So we missed our connection flight in Singapore to Melbourne. Transfer desk at Changi was not helpful. Computer system was down. Had to spend nearly seven hours from midnight at the airport. No offer of lounge access nor accommodation. No meal provided. No seat upgrade as compensation too. What a scam!! | Poor transfer service at the Changi International Airport | 0 |
2023-12-13T16:23:12-05:00 | Desktop | 0 | review | The partner lounge at Haneda was terrible, more like a hawker center in Singapore. The atmosphere of exclusivity was totally nonexistence.
The crew services in business class was mediocre, missing out and forgetting drink orders. Paid no attention to children travelling; not offering them drinks during the lull period when they are awake. No children amenities offered to the kids.
The food out of Haneda was horrendous, no way associated to premium class food.
The seats were comfortable enough though, little saving grace. | Not Such A Great Way To Fly On This Sector | 0 |
2023-12-08T20:40:15-05:00 | Desktop | 2 | review | The experience was very good on both Outbound to Inbound flights. As we travelled on PE we received priority boarding which was good especially as we were travelling with my 80 year old dad. PE is very good especially the Leg room, which is the main reason I wanted it and being over double some economy fares it satisfied our needs. Extra recline also made a difference and was bearable even when the person in from was reclining. The PE cabin only has 4 rows 2-4-2 and is separated from the main economy cabin which made it feel more spacious.
Flight was smooth and comfortable
Staff were great. Helpful and very accommodating when needed.
Food was good although had the option to Book the Cook prior to flight.
I know some airlines are starting to increase leg room to 40 inches SIN (38) which would be great when you consider the extra money that is paid.
On our return from Croatia at Frankfurt there were flight delays which meant we would miss our connection from SIN MEL But both Lufthansa an Singapore Airlines made this a much less stressful experience, in fact a great little adventure. At FRA we received meal vouchers and were updated regularly by helpful staff and when we arrived in SIN everything was organised as soon as we got of the plane.
Meal vouchers, hotel vouchers, Taxi to hotel and back, assistance with getting our entry visa on arrival.
Choose a good airline and the combo of Lufthansa and especially flying major legs with SIN airlines made it an easy, comfortable experience. I would highly recommend.
| Croatian Holiday | 0 |
2023-12-08T02:07:02-05:00 | Desktop | 0 | review | On a Sydney to Singapore flight the FAs basically ignored the Indian gentleman sitting next to me. Given he was sitting in the aisle seat this took some dedication. They refused to offer him drinks & even skipped serving him a meal. Even when I spoke up for him they never delivered him anything .
In 2023 this racist behavior is completely unacceptable I suggest you follow what I’ll be doing & boycott Singapore airlines. They shouldn’t even be in business if they are going to exhibit racist behavior towards their passengers. All these staff should be fired.
Fly QANTAS, Malaysian, Thai or any other decent airline. Do not give Singapore airline your business they don’t deserve it | Racist FA don’t fly | 1 |
2023-12-07T10:21:59-05:00 | Desktop | 2 | review | A great flight on this first class airline. On time and business cabin was great. Cabin crew could not be better. Food exceptional. Highly recommended | A first class flight | 0 |
2023-12-04T23:24:04-05:00 | Desktop | 2 | review | Best airline I've been on. The service is good and the food is actually not bad( defiantly better than BA). I would defiantly recommend it. | One of the best ways to travel | 0 |
2023-12-02T10:55:31-05:00 | Desktop | 0 | review | Singapore is the worst airlines they worst. Airline
Last two times we travelled with them. Also luggage lost also twice.
And they gave us baby frame missing part
Very poor customer service they never respond to our emails | I wouldn’t recommend Singapore airlines to anyone, they keep losing our luggage | 0 |
2023-12-02T07:50:15-05:00 | Desktop | 0 | review | Boarding was haphazard, staff very automated.
My main course was slow to arrive, it hadn’t arrived by the time other seats were having their desserts.
The special order of Lamb Rogan josh was not very warm, cold!
I found this out by eating only one mouthful of it and platewas cold, chicken had a strange taste.
The presentation of dish was lacking.
About 6 to 7 hours afterwards I started to feel unwell internally, which I made many trips to the toilet and had to take 2 doses of Imodium to stop the pain for the next 5 hours.
The lady in charge was more interested in issuing a voucher of some kind ?
Than apologising for mistake with not cooking the meal properly.
Put in complaint form because didn't travel far from my hotel room for 2 days. They said that voucher for S$150 only to spend at Singapore airlines was a sign of good will. | Terrible experience | 0 |
2023-11-30T14:24:54-05:00 | Desktop | 0 | review | Worst service we ever received from any business.
We took a flight from Katmandu to Singapore in Dec last year. Out over head AC wasn’t working so our space was super-hot like oven.
And worst we couldn’t take our connecting flight from Melbourne to Canberra because Singapore Air didn’t book ticket for my daughter.
We had to hire a car and drove whole night to reach Canberra.
I have raised a complaint in Feb 2023 but still no resolution. We haven't got our money back for the flight we couldn’t took.
I was using Singapore Air for last 14 years but I will do our best to avoid this airlines and will share and advise everyone I know to avoid this air. | Worst service we ever received from any business. | 0 |
2023-11-28T05:19:41-05:00 | Desktop | 2 | review | This was the BEST flight out of 3 to reach our final destination after 20 hours of being on a plane. My father in law has a disability and Singapore Air was READY with a wheelchair and to assist compared to the United flights we took that made us WAIT to board cause they’re was no help ready when we booked it AND confirmed over the phone prior to our 30 hour flight overseas. It was truly frustrating. I’m so THANKFUL we ended the trip with Singapore airlines to our final destination of Cambodia as the staff was RESPECTFUL, truly compassionate, polite and professional. THANK YOU to Steven, Candace, Najwa, Fadhill, Syafiqah, and Lynette as I wish we knew and chose the airline on our longer flight overseas. Will definitely fly Singapore air when traveling overseas! | Best flight of 3 | 1 |
2023-11-27T23:25:39-05:00 | Desktop | 0 | review | Terrible service
My mom who has a disability did not receive wheelchair.
Food was terrible and they didn’t give her extra biscuits. She couldn’t eat any food… it was that bad. When she called for help they never showed up. Terrible that Singapore airlines is having a nose dive.
Very upset and unbelievably bad service. | Terrible | 2 |
2023-11-25T17:54:09-05:00 | Desktop | 2 | review | We have flown with SIA many times and never been disappointed. As always, the plane was clean, the staff excellent, the food good and entertainment very good. | Great airline | 1 |
2023-11-24T13:23:41-05:00 | Desktop | 2 | review | Singapore Airlines Business Class offers an unparalleled flying experience. It's a blend of luxury, comfort, and exceptional service that transforms travel into an indulgence. For anyone looking to fly from San Francisco to Singapore, I wholeheartedly recommend Singapore Air Business Class. It's not just a flight; it's a journey that celebrates the art of flying, setting a benchmark for what air travel should be.
World-Class Service: The Flight Attendants' Touch
The heart and soul of Singapore Airlines are its flight attendants, and the crew on
Singapore Flight 33 exemplified this perfectly. The world-class service began from the moment I stepped on board, greeted by smiles that felt genuinely welcoming. A special thanks to Victor (IFM), Tan Wee Song (CS), Lionel (LS), Howard (FS), and Scarlette (FSS) who went above and beyond to ensure my comfort and satisfaction throughout the flight. Their professionalism, attention to detail, and warm demeanor made me feel valued and well taken care of.
The Culinary Experience: A Gastronomic Delight
One of the standout features of Singapore Air's Business Class is its culinary offerings. The menu choices, including Lobster Thermidor, Seared Sea Bass, and Grilled Filet Mignon, were not just meals but culinary experiences that rivaled some of the Michelin Star restaurants I've dined in. Each dish was prepared with meticulous attention to flavor, presentation, and quality, making dining one of the highlights of the flight.
Comfort Redefined: The Business Class Seat
The Business Class seat on Singapore Air was a haven of comfort. The spacious, fully-reclining seat provided a perfect environment for relaxation and sleep. With ample legroom, adjustable lighting, and a range of seating positions, it was easy to find the perfect setting for every part of the journey. The privacy and quietness of the cabin added to the sense of exclusivity, making it feel like a personal retreat in the sky.
In-Flight Entertainment: A World of Choices
The in-flight entertainment system was another aspect where Singapore Airlines shined. The wide selection of movies, TV shows, music, and games meant that there was never a dull moment. The screen was large and high-resolution, ensuring a great viewing experience, while the noise-canceling headphones provided by the airline allowed me to immerse myself in the entertainment without any distractions.
Attention to Detail: Small Touches that Matter
What sets Singapore Airlines apart are the small touches that show their commitment to excellence. The amenity kit provided was thoughtfully equipped with high-quality essentials. The restrooms were consistently clean and well-stocked, reflecting the crew’s dedication to maintaining a comfortable environment. Even the cabin lighting was adjusted to mimic the time of day, helping to reduce jet lag.
The Lounge: A Pre-Flight Indulgence
Before boarding, I had the pleasure of visiting the exclusive Singapore Airlines lounge. The lounge was a tranquil space, offering a variety of seating areas, delicious food, and an array of beverages. It was the perfect place to relax and prepare for the flight, adding another layer of luxury to the overall travel experience.
A Commitment to Safety and Cleanliness
In an era where health and safety are paramount, Singapore Airlines demonstrated a rigorous commitment to cleanliness and safety protocols. The cabin was immaculate, and the crew took great care to ensure that all health guidelines were followed without compromising on service quality.
The Singapore Airlines Business Class Experience
Having traveled to Asia in First and Business Class for the past 25 years, I can confidently say that Singapore Airlines is among the best. Their attention to every aspect of the flight experience, from service to comfort to dining, sets them apart. The crew on Flight 33, with their exceptional service and dedication, played a pivotal role in making this one of the best flights I’ve ever experienced.
Anticipating the Next Journey
As I disembark from Singapore Air, I find myself actually looking forward to my next 16-hour flight with them. It’s rare to find an airline that not only meets but exceeds expectations, turning what could be a tedious long-haul flight into a memorable journey. | World-Class Service! | 1 |
2023-11-24T01:30:18-05:00 | Desktop | 0 | review | It appears that Singapore Airlines slogan "Placing you at the heart of everything we do", only applies when you are actually travelling, any customer service does not extend to dealing with complaints about delays quickly and efficiently. | Airline has not resolved case for compenation | 0 |
2023-11-21T10:59:17-05:00 | Desktop | 2 | review | I Flew in December 2022 and had an amazing flight. The seats were comfortable. Food, service and entertainment was amazing. I was flying back to Singapore this December and booked Singapore Airlines again but made the mistake of getting a non-refundable flight ticket. My mother-in-law unfortunately got diagnosed with cancer and couldn't travel anymore so emailed Singapore Airlines thinking that there was no way I would get a refund. Was I proved wrong their customer service team got back to me the next working day and was extremely empathetic. I sent them my mother-in-law's consultant letter and swiftly they responded that the refund had been processed. Singapore Airlines is not only an amazing flight but a truly empathetic airline that puts human emotions above business. | Truly deserving of all the awards | 0 |
2023-11-19T06:23:45-05:00 | Desktop | 0 | review | We were flying from Singapore to Christchurch on a 10 hour flight on 19th November 2023. Food was served 2.5-3 hrs post we took off.
First the flight got delayed coz of technical difficulties.
The did not inform the order of serving meals, every crew member kept telling us 10 minutes but eventually took 2-2.5 hour for the food to come.
I’m typing this whilst we hear all of this from them and without even a smallest of apology.
Very rude crew.
Water service was delayed and once the crew came she literally had the audacity to ask me to wait for two mins to get me water. She said my colleague is serving alcohol for other guests, she will come and serve you water when she comes close to your seat. LOL
Horrible.
Never booking again.
For the ones who are planning to book
Pls pre order your meals or you might just die of hunger. Or as the crew said these are “Special Meals”
The lady crew except Mahalakshmi were rude to a level where it was very difficult to sit in the flight. Mahalakshmi was very polite and sweet.
The gentlemen crew were decently polite. | Pathetic Experience with very rude behaviour | 0 |
2023-11-16T15:52:02-05:00 | Desktop | 0 | review | Similar experience to most of the other Air Singapore premium economy reviews on Tripadvisor. No amenity kit. Economy food. Economy toilet. The trolley came around twice with drinks during 13 hour flight. Entertainment was good. Slightly more leg room than economy. Basically same as economy with a little more leg room but much more expensive. Air nz and British Airways premium economy are far better. | Don’t book premium economy with this airline! | 0 |
2023-11-16T09:07:07-05:00 | Desktop | 0 | review | Singapore airlines lost my luggage on my trip over to Australia. 2 month trip
Ruined. Booked directly with Singapore. Have not received any compensation or much information at all from them with regards my options. Have not even been able to speak to anyone over the phone. It’s hard to believe they treat their customers who have spend a lot of money on a once in a lifetime trip like this. Extremely disappointed and would avoid at all costs. | Lost luggage, radio silence from Singapore airlines | 0 |
2023-11-13T22:53:36-05:00 | Desktop | 2 | review | Generally excellent but on both flights there was no wifi service, and the food was provided on used/recycled meal trays that had lost their anti-slip feet. They slid like teflon across the fold down seat tray. Luckily we had no disasters but this is totally unacceptable- imagine if you ended up with a hot cup of coffee or curried fish all over your white trousers. Please check and repair trays before reusing them! | Fix the wifi and food trays! | 0 |
2023-11-13T14:19:09-05:00 | Desktop | 0 | review | My father, who is aged 62, embarked on a journey from Adelaide to Ahmedabad today, on 14/11/2023. However, he encountered an unfortunate situation where he was provided with only one boarding pass from Adelaide to Singapore due to "technical issues" as explained by the Singapore airport staff.
This unexpected circumstance has caused considerable distress to my father, as he perceives it as a lamentable level of service offered by the airport staff. Regrettably, no contact numbers were found online to establish communication with the Singapore airline and discuss this troubling situation.
We would appreciate it if the relevant authorities or airline representatives could address this matter professionally and provide us with a solution or explanation regarding the incident. It is important to ensure the smoothness and comfort of passengers' journeys, as such unfortunate experiences can mar the overall travel experience.
| What a worst experience!!! | 0 |
2023-11-11T15:04:58-05:00 | Desktop | 0 | review | Super bad service by SIA took business class and my luggage was damaged no during my holiday no compensation at all. Business class service was poorer than normal service and the crews were not very professional made me uncomfortable during the flight and woke me during my sleep twice. | Super bad service from SIA | 1 |
2023-11-11T06:00:52-05:00 | Desktop | 1 | review | My seat recliner got stuck. The foot rest was keep on falling to my foot. Very old bad flight. Had neck pain after long flight. The seat is in very poor condition. | Poor Flight | 0 |
2023-11-10T21:28:34-05:00 | Desktop | 0 | review | I have been flying on SQ from last 20years. Their customer service hotline is no longer good and service-oriented. They can't add waitlist. They don't know many things. really terrible service. Booking also become difficult with so many restrictions!!!
| Terrible customer service! SQ STANDARD IS DROPPED!! JUST CRAP!! | 1 |
2023-11-10T20:50:59-05:00 | Desktop | 0 | review | Singapore Air may have some of the best in-flight services and amenities but its customer service center and hotline is atrocious. I had booked my flight via one of their Star Alliance partner airline (Egypt Air) and was told by Singapore Airlines subsequently that the booking class in Egypt Air is ineligible for miles claims. After a few rounds of back and forth, Singapore Airlines said that they would process my miles claims if Egypt Air provided proof that it is eligible under Egypt Air's system. I obtained the necessary documents from Egypt Air and Singapore Airlines acknowledged this proof in July 2023 and agreed to reimburse my miles claims within 6-8 weeks. 4 months passed and my miles were still not credited and I reached out to Singapore Airlines again, and they told me that my Egypt Air booking class is not eligible for miles claims. It is as though all my efforts between May to July 2023 went down the drain. When I resurfaced Singapore Airlines previous emails promising that they would process those claims, they not only did not acknowledge it but merely pasted template answers each time they replied me. I tried to call their hotline but was put on hold for over an hour. I requested callbacks and was given specific timeslots for the callbacks but when the time came. My phone did not ring. When I emailed them to say that I did not receive any callbacks, Singapore Airlines merely said they tried but could not get through. If the agents truly tried, why didnt they immediately send an email to inform me of their effort? Instead, I have to initiate all the conversations. Once again, this is such a horrible experience that as a Singaporean that used to fly Singapore Airlines and/or Star Alliance whenever I travel, I would stop doing so. There is no benefit from being loyal to one airline and/or alliance these days when they treat their customers so atrociously. This is such a huge disappointment. | Worst Customer Service Center/Hotline | 0 |
2023-11-10T16:07:06-05:00 | Desktop | 0 | review | Singapores airline service has certainly dropped and dealing with them is very hard
I used to be a fan of singapores but no more | Singapore service has dropped | 1 |
2023-11-10T08:32:22-05:00 | Desktop | 0 | review | I was travel to Indonesia back in June this year, when I am back to Los Angeles, one of my Samsonite 28" luggage full of my personal items was missing, on the same fright that day, I also saw the other passenger also couldn't find their luggage.
After several months back and ford, Singapore Airline inform me that they cannot locate my luggage and declare as lost, and want me to file a claim, when, where and how much the price, I gave my list of items inside my luggage total around three thousand dollar. They said that I cannot put a luxury item inside my luggage and only want to settle with $1000. If I have know a couple hundred dollar is consider a luxury item, I will not put that item inside my luggage.
Whoever read this review, please be informed next time when you travel. | bed experience and will not travel with Singapore airline next time. | 2 |
2023-11-09T02:16:48-05:00 | Desktop | 2 | review | On Summer holiday, I went on a trip form Hong Kong to Singapore on an A220 , the seats are not that great but the staff is extremely friendly and helpful also the in-flight entertainment has a lot of choices, overall the flight itself is pretty good and I would definitely recommend it. | Cool experience | 0 |
2023-11-08T21:45:31-05:00 | Desktop | 2 | review | My wife and I recently travelled Melbourne - Singapore - Istanbul return travelling Premium Economy. All flights were on time and cabin staff were friendly and efficient. Food (some Book the Cook) was good except for the final leg, drinks service was generous with frequent walk through water runs. Seat was comfortable and we managed some decent sleep.
When my IFE did not work Singapore to Melbourne and we found out they knew about this before the flight and we should have been informed by the ground staff, the cabin staff including the Supervisor were very apologetic, checked in with us several times and compensated us with a generous voucher for the In-flight shop and a Business Class goodie bag. | Good flights and excellent cabin service. | 1 |
2023-11-08T16:09:21-05:00 | Desktop | 0 | review | Passengers aboard, a 90 minute on tarmak flight delay, no explanation. No A/C.
Baggage mix up, whisked away to security check of someone else's luggage.
Seat assignments not honored. Airbus 350, 1" knee to seat back clearance for 5'11", which is ZERO when forward seat is reclined. Cabin crew refused to ask the forward seat to allow clearance, or change seating (many unoccupied available). Chicken dinner actually mac and cheese with a 1"x2" piece if cold chicken on cold slaw. Rude, inattentive cabin crew throughout entire flight. 55yrs. of flying, the absolute worst start to finish. | 55yrs. of flying, the absolute worst start to finish. | 2 |
2023-11-06T04:17:51-05:00 | Desktop | 1 | review | My flight from SIN to PNH was average my flight was 1 hour delay because have to wait from someone from another flight. I like that they have a reason unlike my flight from MEL to SIN was a 2 hour 45 minute delay for no reason. Honestly, the flight when well. No complain unlike SQ208 delay. | Well done the best airline in the world for Delays. | 0 |
2023-11-05T01:38:46-05:00 | Desktop | 0 | review | I booked a premium economy seat in November 2022 for my flight in October 2023. When I arrived at the airport I was informed I was in economy class. I could not get a seat in Premium Economy on that flight. I am now in dispute with Singapore airlines as they say I never booked Premium Economy but I know from the price I paid I did. The flight was okay, definitely not the same as when I’ve travelled with them before, very disappointing | Beware if you book Premium Economy | 1 |
2023-11-04T19:31:14-04:00 | Desktop | 2 | review | Staff on board were friendly, efficient and absolutely professional on all four legs of our journey. The food was very good to exceptional (inflight meals as well as oriental vego and seafood options). Very generous with drinks. Inflight entertainment was okay and better than past experience. Economy seats are getting smaller (is that possible?). We were fortunate to be surrounded by very considerate passengers who only partially inclined their seats so the longest leg (5 1/2 hours) was comfortable enough. Check in and boarding at Hanoi end was a bit chaotic. Our only complaint is the ground staff when departing Perth who didn't know the rules for carrying liquids in hand luggage and insisted we check a bag in. She was adamant that she was right and refused to check for us. We didn't hold our ground because we didn't want to hold up other passengers. We checked with Singapore later and she was wrong! | Great staff on board, good food and generous drinks | 1 |
2023-11-04T10:46:14-04:00 | Desktop | 0 | review | Singapore Airlines failed to place my 2 bags on my flight from Rome to Penang and now claim they cannot find them. I have airtags in both bags and can see where they are and yet I am continually told they cannot be found. I am now in Malaysia wearing only the clothes I traveled in because they left my bags behind and refuse to find them and return them - despite my providing the location of both bags!
They have absolutely ruined my travel. I have lost everything in those bags. | The never placed my bags on my flights and now they are lost. | 2 |
2023-11-03T04:25:13-04:00 | Desktop | 0 | review | Recently used Singapore airlines, unfortunately flight from UK to Singapore was running 45 minutes late, we just made our onward flight from Singapore to Lombok. Service at Singapore was excellent.
Our bags did not make the onward flight.
These things happen, however the service we then had was terrible, the customer service rep at Lombok was useless, we landed , were then informed that our cases were not on the flight, told we would get them three days later, ABI the service rep filled out the paperwork. Turns out he did not fill in the forms correctly, he did not give us a tracking number, he did not make copies, so waste of time as forms that were filled out he gave to us.
We then used Singapore airlines online/live chat to try and find out where our luggage was. They were very unresponsive as they did not have a lost luggage tracking number, I thought they could enter our luggage label number.
Told me to go back to the airport, since this was nearly a two hour trip I declined.
ABi did not answer my texts to my Satisfaction, when cases did arrive at 1030 he said he had to Finnish his shift at 15.00 before sending them on.
When he did send them on we had to pay for boat to bring cases over to island we were staying on, then pay the local taxi to bring them from the boat to the villa.
This could have been way more professional.
Filing in form correctly so we had a valid code we could chase up.
Singapore airlines being more helpful
I don’t think we should have to pay to get our luggage delivered
And just any type of communication with the airline/airport service rep, instead of ignoring the vast majority of my texts, NEVER answered the phone.
Can’t wait to discuss this in person on my way back through Singapore | Lost luggage Lombok airport | 2 |
2023-11-02T19:25:55-04:00 | Desktop | 0 | review | The 2 worst flights of my life , always late for the 2 flights ,mismanagement.So I do not recommend this company.
thank you for doing nothing good. | The worst flyght of my life | 1 |
2023-11-02T07:32:29-04:00 | Desktop | 0 | review | I specifically chose to fly with Singapore Airlines due to my 2 experiences in their Economy Class from years ago. Having explored premium Economy options with various airlines since then, I was eager to give Singapore Airlines another try, considering their esteemed reputation and my previous impressions.
Regrettably, the experience fell short of my expectations. Both legs of the journey, from Zürich to Singapore and back, featured uncomfortably cold cabin conditions. While the staff were friendly and hospitable, I didn't sense the distinctive Singapore Airlines ambiance I remembered.
What disappointed me even more was the absence of an amenity kit. Additionally, having to share toilets with Economy passengers was less than ideal, resulting in lengthy queues reminiscent of standard Economy travel. The meal service was identical to what one would receive in Economy. While the privilege of checking in and boarding ahead of Economy passengers is granted in Premium Economy, I questioned whether it justified the higher price point. Personally, I found that the added value, aside from extra legroom, didn't justify the cost.
I must admit that Lufthansa and ANA offer significantly superior Premium Economy services. They provide access to lounges and offer amenity kits (in the case of ANA). Even LOT surpasses Singapore Airlines in terms of attentive staff.
Cathay Pacific also outshines Singapore Airlines in their Premium Economy offering, excelling in terms of food quality, attentive service, and the provision of a modest amenity kit. | Singapore Airlines - Premium Economy - Rather underwhelming | 2 |
2023-11-01T06:44:03-04:00 | Desktop | 0 | review | Bought Economy Lite fare for 2 persons.
Was given separate seats on the flt.
Customer service informed that these fare ticket only entired you to a seat and does not guarantee seating together.
Need to buy seat selection and if not 48 hours before flight complementary selection is available.
Well the airline should at least put us any Economy seats together. | Economy Lite Fare ticket | 3 |
2023-10-31T05:26:34-04:00 | Desktop | 2 | review | After flying four times with them recently, I have come to the conclusion that Singapore Airlines is the best in the world. Their service is beyond comparison.
Keep it up... | Once again great experience !! | 0 |
2023-10-30T08:04:40-04:00 | Desktop | 2 | review | My husband and I found travelling to Sydney a very good and comfortable experience. The air stewards were very helpful and polite. The food was good and plenty of drinks provided throughout the journey. | Good experience | 0 |
2023-10-30T06:34:41-04:00 | Desktop | 2 | review | According to Singapore Airlines My Plane Was A A350-900 (A359), Lots Of Inflight Entertainment and Lots of Movies To Watch, It Doesn’t stop There, Although My Flight was 2hrs It’s has been a good time with Singapore Airlines, Hope To Fly With Them Again | Good Customer Service | 1 |
2023-10-28T20:30:29-04:00 | Desktop | 0 | review | On my flight I got sick with severe chills headache and fever , I asked cabin crew for some medication and they stalled and didn’t give me any . I was so sick and die to Covid I kept very quiet as I didn’t want to cause chaos amongst other passengers - the first thing the cabin crew did was put in their masks and stayed away from me .. I asked the crew over and over again for medication and they DIDNT give me any - the flight was full and I suffered 17 hours with no help . Then I asked for a hot pack and they brought me a wet towel heated in the microwave which made it worse As the water started dripping all over me :( and then to make it worse they have my special
Ordered meal to another passenger . And the Ignorant flight attendant brings me a pasta meal with shrimp . I tell her I am allergic to shrimp - she says remove the shrimp and eat the pasta only — it was a nightmare as
I was shaking and so upset but had to keep quiet as I knew there would be chaos if I told everyone I was sick - when I sent in a complain to Singapore air - they basically told me I was lying - as the cabin crew gave me medication and they never offered me a shrimp meal - it’s sad that they didn’t at least apologize but swept my complain under the carpet ! This is so wrong :( and I wanted at least an apology .. this is the airline that calls then self the best ! They are not they are liars … and didn’t care that I suffered on the 17 hour flight - | Cabin crew negligence | 0 |
2023-10-28T00:30:05-04:00 | Desktop | 2 | review | First time flown with singapore airlines to Australia can honesty say I will definitely use them again staff very helpful and just lovely on all flights singapore airport was thr best airport ever stepped in the whole experience was great | Brilliant service 10/10 | 1 |
2023-10-27T06:57:16-04:00 | Desktop | 0 | review | We had to shorten our trip to Vietnam due to the rainy weather and it was impossible to contact ANY phone numbers listed for Singapore Airline (we even had family back home try to contact those numbers for us to no avail...we ended up using a third party to book new flights. I really thought the self described "best Airline in the world " would have a better customer service than that.
Their ridiculous limits on carry-on luggage is really frustrating too.i will avoid them in the future.
That said the quality of on board service was good. | Bad customer service experience | 1 |
2023-10-26T21:40:26-04:00 | Desktop | 0 | review | Subject to a 5-hour delay which then caused us to miss the connecting flight and extend the delay to 30+ hours. We were placed in a hotel by SQ adjacent to the airport for a sudden 24hour plus layover near midnight with a "food coupon" that we had to fight for as we were starving due to the long delay and no food service on the plane. After arriving at the hotel we found out that those food vouchers were not even valid according to the hotel, Capri by Fraser, and no food service was available. Capri by Fraser's on duty manager in Singapore apparently said they don't take "food coupons" from Singapore Airlines for emergency layover guests and that this was a miscommunication with SQ. At near midnight where nearly all restaurants were closed and Capri is far from the city center, how were we expected to get a meal after being misled by Singapore Airline staff at the airport about the availability of food and their miscommunication? What if we were first time guests in Singapore with no knowledge of the local language and not able to navigate the situation? This is a complete failure from a management perspective as delayed passengers who miss connecting flights after a certain time at night should at least be informed properly if not put in a hotel with 24 room service/dining options in or nearby and given the courtesy of not having to worry about starving on top of rearranging travel plans etc. For an airline with a world class reputation where one pays a premium for the service this just is not acceptable.
I submitted a complaint to Singapore Airlines but their complains team threw a response back at me: “as much as we acknowledge the inconvenience you went through as a result of the delay, as an industry practice, and in line with our Conditions of Contract and Carriage, we would like to share that airlines generally do not compensate for consequential losses or inconvenience arising from flight delays.” However, I know international passenger rights stemming from Article 19 of the Montreal Convention which covers delays due to fault of the airline. SQ senior customer service staff repeatedly mislead and misrepresent int'l passenger rights trying to essentially brush me off.
There is a lot more to this story but currently they have ceased responding to my emails and appears to think that ignoring the issue will fix it. I don't know what more I can do at this point but I hope this review will serve to shed light on the holes in SQ's 5 star service and "World's Best Airline" reputation. I hope no one has to experience what we experienced during that disastrous layover in Singapore. | Disastrous layover, at fault delays, and insulting customer service | 1 |
2023-10-26T01:30:02-04:00 | Desktop | 2 | review | My partner and i decided to travel to Australia on Singapore airlines,the checking in at London Heathrow was very easy,the plane was quite comfortable considering a 22 hour trip,the cabin crew were very friendly and acomadating,drinks when you wanted it and two meals to Singapore and plenty of films,tv programmes and music on our individual screens, we had a night in a Singapore airport before continuing our journey to Sydney ,our return journey eighteen days later was good but with only two hours stop in Singapore airport before returning to London ,with the same quality service from Singapore airlines | Singapore airlines | 1 |
2023-10-25T23:55:57-04:00 | Desktop | 2 | review | Our flight with Singapore Airlines departed on time, arrived on time into Singapore with a 50 min transit, to change to flight SQ 306, to continue through to London. Every facet of our travel (check-in confirmation, baggage check-in, travel, all meals, flight x2, to picking up our 4 suitcases was without any issues arising) with the airline was smooth without any issues. All staff were excellent and dealt with full flights with the 1st flight on an Airbus A350, with the 2nd flight on a Boeing 777-300, that arrived about 30 min's early into Heathrow. Would we ever travel with another airline our of Australia. the easy answer is, 'NO'. | Excellent service and flights on Singapore Airlines. | 1 |
2023-10-25T21:13:04-04:00 | Desktop | 0 | review | Flew on 21st Oct 23, flight seems almost full.
Last Flew on SQ was almost 10yrs ago, which I remembered the flight was cold and cozy.
But this flight has been a very terrible experience, seat was not comfortable, front seats is too closed , very difficult to view the screen on the seat in front of u.
Worst part is the air control, its not cold but very warm and stuffy! There wasn't any air vent hole for u to control the cold air blowing at you. But seems to come from the top. It's more like a dehumidifier setting rather than aircon . I saw ppl around me all fanning themselves!
Yes ppl have to fan themselves like in the 80s where buses have no aircon , hot stuffy and soaking with perspiration atvthe end of the 5-6hr flight!!!
Will not take this flight ever again , horrible experience! | SQ experience It jus gotten worst | 0 |
2023-10-25T01:05:43-04:00 | Desktop | 0 | review | Come on ! Singapore Airlines the Buisiness lounge is total joke ! M
If this is 1st impression you offer of your Buisiness class then it’s sad sad 😢
Really guys give us a lounge in keeping with the rest of your services | Absolutely abysmal so 🤡called Buisiness lounge | 0 |
2023-10-24T16:53:46-04:00 | Desktop | 0 | review | They don’t let you add your frequent flyer number for a partner airline unless you do it at the check in counter. They only let you add their own FF number. Really poor experience and really dumb policy. | Poor Frequent Flyer experience | 0 |
2023-10-24T12:21:13-04:00 | Desktop | 2 | review | Recently had three flights with Singapore Air during a recent trip to Europe from Australia. I found the check in service quick and efficient, staff were really nice & everything was on time. I found the economy seating to be more roomie than a few other airlines that I've travelled with and the Staff were very accommodating. Would highly recommend travelling with them. | Great Flight & Service, Highly Recommended. | 0 |
2023-10-24T05:33:36-04:00 | Desktop | 2 | review | A great experience once again with Singapore Airline. We were in transit. The boarding was very orderly. On board service was excellent. The crew was very helpful and polite. The only slight problem was the food tray table. It was too small to keep food tray on it and eat comfortably. | Excellent !! | 0 |
2023-10-24T04:23:42-04:00 | Desktop | 1 | review | We were offered the choice of carriers from England to Vietnam and chose this airline on the basis of a friend's recommendation and that he had been impressed when he had last used them. Priority check-in went smoothly, however the friendliness of the staff left a lot to be desired. The lounge was clean, tidy and a full selection of hot and cold meals and liquid refreshments provided.
The flight to Singapore was very comfortable with a large seating area where you could fully stretch out, however some of the cabin crew gave the impression that explaining the various controls and screen changes was beneath them. The menu was good and the meals were tasty. The lounge again was average, however noise and distractions from other traveller's spoilt the ambience.
From Singapore to Vietnam the cabin crew were attentive and extremely responsive. This was a slightly smaller airliner, however the seating arrangements were adequate.
The return trip was basically similar to the inward journey, but the cabin staff were perhaps more attentive due to it being mainly a night flight and they had more time to devote to each passenger.
The central seating means that it is almost impossible to have a conversation with your "flying" partner due to the distance between parties. Each passenger is provided with headphones, blanket, cushion, socks and footwear, however the entertainment choice is severely limited.
i was led to believe that the trip would be memorable, but the hype did not match the reality. | Disappointing | 0 |
2023-10-22T19:12:41-04:00 | Desktop | 2 | review | I flew in the rear of the plane this trip, very unuasual for me at my vintage. And I was delighted to see the attention to detail offered by the staff in every section of the plane. Even pre~boarding & the check~in staff took the time, smiled and treated me a pleasing bag~tagging. "Markia' & 'Zane' earned high marks from this Mark! I asked to board early at the gate: I wanted to note the ebb & flow of boarding an airplane for an on~time departure... There were subtle, yet wonderful difference in helping customers. Crew helped shuffle overhead bins as needed...Other airline staff stand~off and leave it to the pax to sort... Observant SQ team members worked smoothly to re~unite families with small children, helped with the need for another pillow or blanket,and thrughout the flight, seemed to pay special attention to their customers... A special shout~out to 'David" and his peers at the back of the plane! Good service starts at the top...so we need to say thanks to the burser on~board,'James' who clearly led by example... For this entire team, they appeared to be honoured to be flying...other carriers seem to have staff that see this line of WORK as a real 'chore'... At This airline, it appears to be more of an honoured VOCATION to serve...Keep it Up Singapore! | It's the small gestures that make this airline stand a foot above the other Tailfeathers in flight! | 0 |
2023-10-22T07:47:16-04:00 | Desktop | 0 | review | Food is always delayed. Breakfast will be served as brunch, and dinner will be served in early morning. Not a good experience for Senior citizens and children | Not Good | 0 |
2023-10-21T23:21:22-04:00 | Desktop | 0 | review | Singapore Air was good years ago, not anymore. We bought tickets with prepaid seats. A month before flying Singapore Air changed our seats without paying a refund. It is unclear what we paid for if seats can be changed by Singapore Air without giving our money back.
Service was very average.
We will avoid flying with Singapore Air in future. | Poor service, no refund for seats re-allocation | 0 |
2023-10-20T22:55:14-04:00 | Desktop | 0 | review | Had a great experience flying with singapore airlines but only to arrive in Sydney with my luggage missing, I am staying in Sydney for 6 months so brought my whole wardrobe and lots of valuables, It’s put a dampen on my trip and it feels like they aren’t prioritising finding it. | Baggage Lost | 0 |
2023-10-19T22:32:19-04:00 | Desktop | 0 | review | The service was poor, the food not edible, I like a beer on a flight, first time I’ve ever been given a ⅓ can of warm beer in a plastic cup, yum.
This is a budget flight at regular prices.
Flown Singapore Airline several times but I cannot explain the drop in quality on this and the return flight.
Cairns people your getting ripped off. | Terrible flight, food and drink | 0 |
2023-10-19T03:34:15-04:00 | Desktop | 2 | review | This was a great flight the service was perfect the food was good and plentiful the seats were good with plenty of room even in economy we landed on time didn't take to long to de plane | Great Flight | 0 |
2023-10-18T09:47:44-04:00 | Desktop | 1 | review | Had to fly SIN HAN and had several choices for carriers. Heard all the hype about flying Singapore Airlines, how it supposed to be great, etc. I think the hype is gone. Don't get me wrong, it got me from SIN to HAN ok but it was a little 737 max for an international flight, was served a bento box for a meal, and to be honest I was really hoping for more. The ticket was more than say on Vietnam Air or Air Asia so I thought you really got more bells and whistles but it was just a regular flight with almost no frills. Even the excess baggage fee was quite high, you would think after paying for such a high ticket they would cut you some slack on the fees. In flight service was fine but I thought they would come around more than just giving you your "take-away" box. I guess all the hype that Singapore Airlines has the best service is no longer. At least I left out of T2 (versus 4) from Changi but I'll be flying someone else on those routes next time. | Was hoping for more from all the hype | 1 |
2023-10-16T22:03:01-04:00 | Desktop | 0 | review | Received a bottle of water at the start of the 16hr flight, and finally had to walk to the back of the plane to ask for another bottle of water, this after about 7 hrs. Food? One meal at the start of the flight, and as i sit here writing this 11 hrs into the flight, no more food, i.e. meals or snacks. Oh, no stewardesses either. I get better service on a 1 hr flight on southwest! | Never Again | 0 |
2023-10-16T08:37:16-04:00 | Desktop | 1 | review | First time flying with Singapore Airlines the flight out in economy was very good with nice service food and good setback entertainment however we were disappointed on the return flight after paying for premium economy the food was poor as was the seatbelt padding was awful and the service was below average I know it was a night flight however I was parched on landing we may use the same flight next year but would only do economy | Great flight to Houston average return | 0 |
2023-10-16T00:30:32-04:00 | Desktop | 2 | review | Comfortable seats, great service, good food, good entertainment system. One of the best international airlines. | A first class airline. | 1 |
2023-10-15T12:49:59-04:00 | Desktop | 0 | review | Check-in staff did not know rules for carry-on liquids. She insisted we could only carry on a total of 100ml when the Singapore Airlines website clearly states 100ml maximum PER CONTAINER, with a total maximum of ONE LITRE. It wasn't a big deal - we just checked the bag in - but I find it concerning that Singapore Airlines staff don't know their own rules and refuse to seek clarification when you question them. Maybe this is just the way of the world now. Maybe I'm just old. | Singapore Airlines staff don't know the airline's own rules | 0 |
2023-10-14T07:30:08-04:00 | Desktop | 2 | review | The last time I flew with Singapore Airlines (economy) was pre covid in March 2020. The service has changed quite a bit since the last time I flew with Singapore. No amenity pack on your chair with your pillow and blanket, no printed menu, no snacks throughout the flight, limited water, is a shame as it is the little touches that give an airline the edge over others. That said Singapore is still the best value for the route I was taking. As we all know flying economy is not the most comfortable but the seats on the plane were pretty comfy and have a good incline when sleeping. I bought a foot hammock for the flight to Singapore and I have to say an absolute game changer, well worth taking next time you do long haul. The staff on the plane where friendly and helpful on all four of my flights and the food that I did have was good. I had a 50 minute turn around in Singapore to and from Bali and whilst that does not sound a lot it is plenty of time. I booked forward seats for my turnaround flights to ensure I got off the plane quickly. All in all a different experience from last time but still good. | Service has changed since covid, but still good | 0 |
2023-10-13T06:08:30-04:00 | Desktop | 2 | review | We travelled after a long time with Singapore Airlines. We had great experience flying with them. The check-in was very smooth. The boarding was very orderly in spite of A380 aircraft. The seats were very comfortable. On board service was excellent. The staff was very courteous. I could not try any drinks or food as it was a mid night flight and I had already finished my dinner at airport.
Worth flying. | One of the best in the world !! | 0 |
2023-10-13T05:19:03-04:00 | Desktop | 2 | review | A decent airline with some room for improvement. I've had the opportunity to fly with Singapore Airlines a few times this year and each time I come away with different feelings. The consistency in service that you find on other airlines doesn't seem to exist with Singapore Airlines. Sometimes it's great, sometimes not so much. On this particular flight from Singapore to Dubai, boarding was late by about 40 minutes - not a huge deal but the lack of communication was frustrating. Boarding was relatively quick and the Airbus A350-900 is a fantastic aircraft to fly on. The seat was comfortable (economy) and there were nice amenities for use during the flight, such as a pillow, blanket and headphones. I opted to use my own noise cancelling head-phones connected to the In-Flight entertainment via a cable. As the aircraft pushed back, a flight attendant quite rudely told me "noise cancelling headphones aren't allowed!" Before I had the chance to ask why, she had already disappeared. When she passed again, I asked her about her prior instruction and she told me that I could not wear them during the safety video. At this time she realized that they were in-fact connected to the IFE and said that I could keep them on.
The first meal-service didn't start until almost 3 hours into the flight! For those, like myself, who had connected through Singapore from a previous long-haul flight, it was frustrating having to wait this long as I wanted to maximize rest for the arrival into Dubai. The second meal-service was a slice of over-cooked pizza in a soggy cardboard box. Disappointing to say the least.
All-in-all, Singapore is generally a reliable carrier with modern aircraft and nice cabins. Perhaps with some work on consistency would go along way. I'm booked to fly with them again in 2024 so it'll be interesting to see if there is some improvement here. | Reliable airline with a modern fleet, some consistency issues. | 0 |
2023-10-13T01:21:10-04:00 | Desktop | 2 | review | As usual, SQ service was excellent. Crew were super friendly and super efficient. The food was very good. Great entertainment options. Nice complimentary wi-fi! | A Great Way to Fly. | 1 |
2023-10-12T00:05:21-04:00 | Desktop | 2 | review | I hate self check in !!!! Luckily there was somebody at Perth to help.
The whole flight experience was good , boarding the plane was orderly , nice new plane, plenty of leg room , the food was ok. the service from the flight staff is very good.
They really need to rotate the inflight entertainment more often , you get the same on the return flight home.
| Good, comfortable flight | 1 |
2023-10-11T09:03:17-04:00 | Desktop | 2 | review | I write here to convey our extreme sense of Gratitude to the entire crew in the Business class on 5th October flight. They took more than personal interest and attended to my wife who suffered from bouts of severe sposmadic attacks during the 14 hour long haul flight. They helped her out of distress along with passenger Angel Doctor on board and mobilised her enough to land and get home safely.
We cannot thank them enough . They all were like God send to my wife and I.
God Bless them and Singapore Airlines
Prasad Mumbai India | Angels in the Air | 0 |
2023-10-11T03:21:26-04:00 | Desktop | 0 | review | In my whole life, I have been treated that badly, I had to cancel my flight since for major reasons I couldn't travel. My ticket was refundable. So I proceeded to request a refund, its been almost a year and they haven't processed it! after discounting a lot of money and agreeing on the refund they just keep sending me messages every three months requesting for a new form request and fooling me, no explanations no customer service nothing. Nobody is responsive. I have traveled to several countries all over the world and this is the worst airline I tried in my whole life!!! | The worst airline ever | 1 |
2023-10-10T05:14:03-04:00 | Desktop | 0 | review | For the life of me I don't get why this airline receives good reviews. The check in procedures are appalling, the aircraft seats (yes I am acknowledge I am sitting in the lowest class available on the aircraft) are fine as long as you're not an adult male taller than 175 centimetres and as for the famous cabin attendants - they are as officious as any you would have expected to need to communicate with on an areoflot flight from the soviet era. I'm sure they're charming in business class and probably civil in prem. economy but they clearly don't care much about the other 70% of passengers. I write this as I sit and wonder why I chose to fly Singapore over Thai, Malaysian or Vietnam airlines (all of who provide headphones and blankets without having to ask for them.) I never will again that much is certain. An abomination of an airline. | The most underwhelming airline in Asia | 1 |
2023-10-10T04:35:36-04:00 | Desktop | 1 | review | The toilets stunk of urine although the plane had only just taken off. The movie choice was poor. And we were served almost the identical meal for breakfast as what was served for our evening meal
Staff were pleasant. | Won’t fly Singapore again | 0 |
2023-10-09T22:11:55-04:00 | Desktop | 0 | review | In February 2023 we booked a trip to visit our Daughter in New Zealand. Because of past experience with flights we ensured that the 'Layovers' were not too long but just as importantly - not too short so that a party containing people in a wheelchair had a chance to make connecting flights if a leg was 'delayed'.
This was done in good faith.
On four separate occasions our travel agent subsequently had to contact us to advise is that the carrier ;Singapore Airlines had changed the schedule, with the 3rd change made (so we really couldnt cancel and re-book due to other airline lack of availability) whereby we ended up with a layover in singapore in excess of half a day, and a change of transit point and layover time in new -zealand from AUckland to Chrishchurch with just 90 minutes between flights!!!!
What chance of us or our luggage making that connection???
What have shambolic airlines offered us in recompense - platitudes and apologies - We have spent in excess of £18,000 on premium economy flights to wellington, and now that they have our money and we cant get it back - Just 'Sorry' and 'Sod Off'!
Fly with them again? Book with them again?
NEVER - (How on EARTH were they awarded airline of the year 2023 - certainly not for customer service)
| Please dont fly to New Zealand with this airline they just dont care | 0 |
2023-10-09T11:36:42-04:00 | Desktop | 0 | review | Paid 3,000 for premium economy.the flight attendants look beautiful. That’s because they don’t do anything. Never again. So disappointed. No service. Don’t pick up trash. You get one bottle of water for a 17 hour flight. Food was awful. Looked like economy. Why would I pay for upgrade??? Dirty. No tooth brush. You might find one in the economy bathroom when flight first starts otherwise forget it. Seats are uncomfortable. You ask a question, they don’t have an answer. Fly another airline. Heard so much about this airline. So disappointed! | Sad | 2 |
2023-10-09T08:10:36-04:00 | Desktop | 0 | review | What a disappointment Singapore Airlines were. My husband had booked the tickets (first time in almost 40 years) as a surprise for me to celebrate my 60th Birthday. He had no idea he should have gone on line and tried to book seats (yet another airline devising money making schemes when they charge a fortune for the tickets anyway) and when we checked in they had seated us separately and quite far apart. They said they could do nothing about it, although there were available Business Class seats so instead of flying PE as booked, we opted to swop with our sons and sit together in economy. The food was nothing short of dreadful for a 13 hour flight, hot dishes weren’t hot and extremely bland. An ice cream break would have been a pleasant surprise and it’s not advertised that you can help yourself to dreadful sweet snacks from the galley when you want. Staff were nice but in my view the airline has gone right downhill from when we used to fly them regularly 20 years ago. On the 2 side, and why I gave it 2 points were that all our flights were on time. | Seat your bookings together! | 0 |
2023-10-09T06:57:17-04:00 | Desktop | 0 | review | Very disappointed in premium economy , very little difference to economy, apart from bit more room Woolf not waste my money again .
Also food was disgusting, will never fly Singapore Airlines again . 🙈🙈☹️☹️
John and irene | Premium economy | 1 |
2023-10-08T21:01:33-04:00 | Desktop | 0 | review | I recently travelled with Singapore Airlines to Singapore/London from Sydney and return. Whilst flights SQ242 and SQ221 were reasonable my flights SQ306 and SQ321 between Singapore and London were dreadful.
I am a pensioner, doing occasional casual work, and it has taken quite a while to save up for this trip. As I have arthritis and I'm 75 years old, I persuaded my travelling companion to book premium economy. On previous trips, with Cathay and Air Canada, I had been upgraded to premium economy and found it to be much more comfortable than being in economy.
I cannot understand why Singapore Airlines thinks that the Boeing 777 is suitable for premium economy, and I feel exploited. The seating was so cramped that you could hardly get out of your seat to reach the aisle. When the person in front reclined their seat movement was almost impossible. How is this better than economy?
On the flight over my t.v. screen malfunctioned for 3 hours and I could not watch anything!! The flight crew did everything they could to fix it and after all that time they finally did.
On the return flight I could not recline my seat which made it very uncomfortable trying to sleep.
Additionally, on this flight, the middle toilet seemed to be out of use, so we had to walk to the very rear of the plane. In fact, we had to walk further to a toilet than anyone else on the plane! I was very unimpressed given the huge amount of money we paid for premium economy.
I have been fortunate to have travelled several times in my life, and this experience with Singapore Airlines was the worst travel experience I have had with an airline. This is more so because I expected more, given the amount I and my friend paid for premium economy. I did expect it to be better than economy.
I might also add that when I tried to log in to Kris Flyer in the plane I could not do so.
Almost everything was unsatisfactory but the very cramped space and poor value for the dollar were the worst. Given that Singapore Airlines was recently named as the world’s top airline, I would have to strongly disagree. My only 2 opinion relates to the ease of checking in and the pleasantness of the flight crew.
Singapore Airlines has not replied to my last email, which I guess is what you would expect! | Singapore Airlines review | 1 |
2023-10-08T18:17:06-04:00 | Desktop | 0 | review | I have used SQ and Changi often and generally praised both. Unfortunately both have declined significantly in the last few years - be wary!
The SQ631 HND-SIN experience 4 October 2023 is the worst airline experience of my couple of decades of international flying.
All was going to schedule on the day and all passengers boarded and the plane commenced taxiing. Part way through taxiing, the plane pulled over into a parking bay and passengers were left sitting for 1.5hrs with no announcement! I asked a crew member if they knew anything about what was going on and was just given a stupid answer of "normal delay"! So if flying SQ it is now 'normal' to pull into a parking bay and watch engineers on ladders inspecting something in the engine bay!
Finally after 1.5hrs of sitting a brief announcement "technical issue" still trying to be resolved. It was around another 1.5hr of sitting before the next announcement stating we'd have to wait around 20min for busses to come and take us back to the terminal.
Passengers understand that things can go wrong but to just leave us sitting for 1.5hr with no announcement whatsoever is ridiculous ...and then another 1.5hr!
Finally we're all bussed back to the terminal and left sitting for an hour or so before some incomprehensible announcement in English is made apparently to queue up for meal vouchers for lunch. What should be a 5sec process per passenger to hand out meal vouchers (show boarding pass, have it endorsed and be handed vouchers) was an excruciatingly long process with the huge queue moving about 50cm a minute.
And then staff ran out of vouchers!!! More waiting for staff to find some more. Finally get vouchers which could only be claimed at a cheap food court upstairs which was already crowded with no spare tables.
A number of staff at the gate were standing around dumbfounded and others looking busy walking around with tablets asking questions but not achieving anything.
No offer of overnight accommodation and flights the next day, one had virtually no choice but await an email with what alternative flights SQ decided to hand out. So what should have been a pleasant day flight to SIN turned into an overnight nightmare arriving SIN 2:20am and having to wait 4.5hr for flight to KUL with no offer of accommodation or lounge!!! I had to ask for accommodation/lounge at Changi and only then given a pass for the Krisflyer Gold Lounge - thankfully better than nothing but not the standard expected of supposedly one of the world's top full service airlines.
Flight SIN-KUL 7:00am 5 October had no entertainment facilities and not a single scrap of food was offered - not even a packet of peanuts!
Overall SQ's performance experienced is now that of an expensive budget airline - not worth the premium anymore - avoid!
As for Changi, I went to meet my girlfriend at the gate earlier in the trip and observed the plane arriving at the gate but passengers and gate staff all had to wait half an hour for somebody to operate the airbridge! Seems Changi and SQ management are following suit.
| SQ631 October 4, 2023 | 1 |
2023-10-08T01:47:50-04:00 | Desktop | 0 | review | I have never come across a company that would ask a customer to pay a penalty fee for switching from a cheaper to a more expensive service
I bought a one way Economy class ticket from the US to Singapore (ticket number 6182446679719/reference number 5932KI) at first, planning to take another airline for the other leg of the trip.
Being a loyal customer of Singapore Airlines, I decided to be more generous and pay a lot more to buy a 2-way Business class trip (ticket number 618-2446953857 06/reference number 54GRQ5) in place for the original one-way Economy class ticket.
I cancelled the one-way Economy class ticket after buying the 2-way Business class ticket and found to my horror that Singapore Airlines charged me a cancellation fee of US$200! I called Singapore Airlines and wrote in to ask for the US$200 cancellation fee to be waived and refunded.
The experience was a nightmare and the response was shocking to a long time customer. It took a long time to get through the hotline. My request for refund was rejected with no good reason provided.
What is the motivation behind the rejection?
- why would the airline want to squeeze a customer for a few extra dollars after being paid a few thousand US$ more by a customer to buy a more expensive service? Is this even reasonable? I like to invite any customer to comment on this point
- or does Singapire Airline not care about the customers being happy and doing what’s right for making a few extra dollars? | Unscrupulous airline to squeeze a few dollars after receiving a few thousand dollars extra | 1 |
2023-10-07T12:08:24-04:00 | Desktop | 2 | review | I was very happy with this airlines for my honeymoon. We left shortly after the passengers were loaded meaning we got off the ground ahead of schedule and landed ahead of schedule. This happened with all our flights, and they had information available in flight about connecting flights so we didn't need to stress about finding our way in an unknown airport. The crew was very friendly and helpful. | Good service | 0 |
2023-10-05T00:12:35-04:00 | Desktop | 0 | review | Awful customer service. My mother tried repeatedly to change her fight. Wrote dozens of messages. Then yesterday was put on hold for 4 hours. Today I am in the middle of so far, a 1 hour call where the service provider did nothing other than take details and repeatedly put me on hold, and then pick up again to say he was putting me back on hold.
After over 30 minutes, finally acknowledged that I wanted to speak to the "Senior Superior Group" my mother was told her case was referred to yesterday, and then has left the call, I assume, waiting for me to hang up. My mother is 90 years old. It is cruel and unusual to put someone through such a trial.
She had tried rebooking the flight so many times, it got past the date for her flight, and now they are also trying to charge a "no-show" fee. Absolutely awful. | Cruel Customer Service | 1 |
2023-10-04T20:49:55-04:00 | Desktop | 2 | review | My family had used two tickets each out of a four leg journey when I had to change plans for myself only due to a very sudden family bereavement.
Despite our tickets being already half used and strictly non-exchangeable, SA agreed to defer one of the legs for myself only so that I could accommodate a brief extra journey before completing my original route a few days later.
This was done via an online chat with the minimum of fuss and bother, with very little notice from my end.
This concession from SA saved me a significant sum of money and a lot of unnecessary extra air miles. I’m incredibly grateful to them for their flexibility and willingness to help me in what was a very stressful and emotional situation.
| Compassionate grounds request was generously resolved | 0 |
2023-10-04T11:39:15-04:00 | Desktop | 0 | review | It's not what expected. After seeing so many 2 reviews about the airline, I thought I should give it a try. I walked in with 2 expectations, but I walked away very disappointed.
Singapore Airlines is really overrated. First, the seats in the economy class are extremely uncomfortable, both in terms of cushion and size. It's very narrow, making you feel like are packed in a sardine can. For flights longer than 6 hrs, it's pure torture. Second, the foods served in economy class, are lower than what you might find at McDonald's. The inflight service is also overrated. The flight attendants (FA) are very robotic. They'd put on a polite smile and respond to your request in a very artificial, insincere ways. And this gets worse with head FAs. What may you see on Singapore Airlines commercials/advertisements are not the reality. The aircraft cabin environment in the economy class can make you feel like you are on a Greyhound bus, if not worse. Furthermore, most Singapore Airlines flights converge to Singapore (because it's their hub). And the airport itself (SIN), is also grossly overrated. It may look sort of "modern", but there many little "stupid" things that they can improve on such as flight information monitors availability and accessibility.
Overall, Singapore Airlines would *not* be my future choice of airlines for my travel. The ratio of bang-for-buck is not high enough to justify for the extra bucks you'd have cough out for flying with Singapore Airlines. | Not recommended | 1 |
2023-10-04T07:39:58-04:00 | Desktop | 0 | review | The airline is good for the experienced, able-boded traveller. However, if you are elderly, person with disability or requiring assistance, I would suggest you find alternative airlines. Their support staff is horrendous in terms of providing appropriate assistance to those who need it the most. The Live chat agents are also hopeless (don't waste your time) and feedbacks/complaints take a while to be responded to. As I said, if you are able to navigate well, are tech-savvy or well-travelled, you're all good. You will have a comfortable flight. However, if you are someone likely to require the airlines' assistance, forget it. Their support staff is horrible. | Not for the elderly or people with disability | 2 |
2023-10-03T20:17:19-04:00 | Desktop | 2 | review | Our first-time flying Singapore Airlines Business Class. I honestly could not fault the entire experience with Singapore Airlines from the online booking experience thru to the arrival in Singapore (We took advantage of pre-ordering our meal). Online check-in, no problem. Bag Drop no problem and an extremely helpful staff member who provided extremely useful pre boarding information. Boarding, no issues. Business Class cabin crew were excellent. The flight on the A350 aircraft was nice and smooth. On arrival in Singapore once we cleared all the formalities, we only had couple minutes wait for our baggage. We would have no hesitation flying with Singapore Airlines again. | A Very Enjoyable Experience | 0 |
2023-10-03T12:18:20-04:00 | Desktop | 0 | review | Poor food, with snacks served instead of meals.
Crew very pleasant, but you have to chase them for a drink!
Neither ground crew nor onboard crew will let you upgrade, when you’re more than happy to pay; each says you must speak to the other.
I would never book with them myself. | There are better airlines! | 0 |
2023-10-01T11:59:49-04:00 | Desktop | 0 | review | My mother has not travelled a lot so I was excited to see her travel. But after the terrible experience with Singapore Airlines I doubt she will leave NZ again. After my Dad didn't get this luggage on the way over to Vietnam you would hope they would be more careful on the way back but no, when they get back to New Zealand.. No Bags. Ok they find the rest but my mum's bag with all her gifts she bought and all her souvenirs is gone. With no reassurance when she will get it back. The travel insurance won't even help her because all the receipts were in the luggage. I fly Singapore airlines a lot but now I think I might as well risk the budget airlines. Same service. Half the price and they have never lost my luggage.
| Very Disappointed | 1 |
2023-10-01T09:25:00-04:00 | Desktop | 0 | review | Wish I could give them 0 star! I’ve flown with different airlines in business class, but Singapore air is by far the worst.
I traveled from JFK to Frankfurt in business class on September 10. The seat was narrow and terribly uncomfortable. When it’s flat bed, there’s a tiny room for your legs/feet. You need to position your body diagonally in order to lay flat. The food was burned and cold. The flight attendants were so clumsy and unorganized. It’s waste of money and I’d never fly with them again. | Don’t fly with Singapore Air especially in business class | 2 |
2023-09-30T21:02:48-04:00 | Desktop | 0 | review | had previously flown with Singapore Airlines and had a 2 experience, so I booked again. I have been extremely (!!!) disappointed.
I do not recommend flying Singapore Airlines if you have any dietary intolerances, requirements or allergies. Before flying: (1) I requested a gluten intolerant meal; (2) I contacted Singapore Airlines through the app; and (3) I also checked that I was all sorted for gluten free upon checking in at Sydney Airport.
Despite the staff member at the airport providing confirmation, the staff on the second flight (from Singapore to Paris) told me that they had no gluten intolerant meal for me onboard or any record of the request. I then went 13 hours without any substantial food, as I had only brought muesli bars with me (between the initial flight of 8 hours and then a 13 hour layover, I couldn’t bring much else). The stewards offered me a vegetarian meal as an alternative, but this had barley etc (so not suitable).
The crew onboard and at the airport were both very nice, so that is the only plus I would give to Singapore Airlines. I felt like they were pleasant and tried to make the experience better. However, when contacting Singapore Airlines via phone some weeks before to enquire about re-routing my flight, I had to wait on hold for quite a long time when I just wanted confirmation as to whether I could change the flight at all. It turns out that they have to manually calculate re-routing the flights, which is fair - however, I kept just asking for them to confirm whether it could be done and couldn’t seem to get a simple answer.
In my subjective opinion, I felt that the seats were more uncomfortable than other similar airlines. The gentleman in front of me on the second flight put his seat right back, so the steward assisted me to find a temporary new seat which was kind of him. Again, the staff at check-in and onboard were lovely and the only plus I would give to the airline.
I have since contacted Singapore Airlines about the experience and got a very generic short email noting their sincere apologies and a query about whether I needed to select gluten free on the flight back. I replied in more detail, and have since received a reply addressed to somebody completely different (definitely not me - a completely different surname) saying that they already booked a gluten intolerant meal for my inbound flight (which is contrary to their previous email).
I would never personally book with Singapore Airlines again and am absolutely dreading the flight back. | Bad experience - beware if you have dietary needs | 2 |
2023-09-30T17:12:39-04:00 | Desktop | 2 | review | We recently flew coach on Singapore Airlines from LAX to Tokyo’s Narita Airport. Our experience: It was great. The onboard service (talking coach here) harkened back in quality to the older days of flying: elegant, professional, attentive, super-personable flight crew; clean well-maintained cabin and toilets; comfortable seats with decent leg room; exquisite (for plane food) meals with proper utensils; good selection of films/programs on functioning devices. The time onboard passed by easily, and we arrived in Tokyo without that just-rode-in-a-cattle-car feeling.
I used to fly often when I was a kid (mostly internationally, from the early 70s to the mid 80s). The golden age of flying was a faded point in history by then, but I remember how the default quality and dignity of customer service by airports and airlines still hinted at the privilege of air travel. I contrast that with my more recent experiences with air travel: zoo with wings. You want to see a third world airport? Have a look around JFK. A classy one? There are a number of them (maybe start with Istanbul), just not in the US. You want to fly on a US airline (just successfully fly point-to-point on schedule, not aspire to have a quality experience)? Roll the wheel and test your fortunes.
Lately, it’s gotten so unpleasant that my wife and I chose to take a cross-country train to LA to catch our flight from LAX to Japan’s Narita Airport rather than endure airport shenanigans and the snafu potential of trying to fly out of NYC to make a connecting flight. It’s as if certain companies have forgotten how to conduct a commercial transaction. Me pay for goods and services, you give me said goods and services. But our collective sacrifices will allow some poor CEO to have a hot, nutritious meal, so perhaps we can write it off as charity work.
Singapore Airlines took me back to the older days of flying. Wish we could use them for everywhere we plan to go. | More like flying used to be | 1 |