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2023-07-09T01:20:01-04:00 | Desktop | 2 | review | We flew Heathrow/Singapore/Bali 22nd June and back again 7th July. A family of 4
All 4 flights departed and arrived as scheduled. The seats were comfortable, service excellent and food pretty good.
Would definitely recommend. | Impressive economy service | 1 |
2023-07-08T00:48:37-04:00 | Desktop | 1 | review | Mel to Sing, no more chicken meals and on the way back, the same happen. Could only offer fish. Sing to Mel flight SQ217, no drinks served to the back five rows. | No chicken meals. | 0 |
2023-07-07T07:28:19-04:00 | Desktop | 1 | review | We are frequent flyers with SIA in the route. But this time we experienced the SIA service quality having degraded substantially. Especially food quality and quantity were substantially downgraded.
Unlike other top-level full-service airlines, we found SIA now stopped providing toy/amenity kits for kids.
2-hr free wifi in the economy was good..but it seems SIA is trying to make benefit in the wrong way by increasing the price substantially and downgrading the service drastically. Additionally, unlike pre-covid now SIA started providing 25 kg check-in unless someone buys a flexi ticket (pre-covid it was 30 kg for all fare categories in this SIN-CCU-SIN route).
This was overall disappointing service compared to the earlier experience with SIA. | Downgraded SIA service at higher cost | 1 |
2023-07-07T03:02:34-04:00 | Desktop | 1 | review | The expectations for a five-star airline are always high and this review reflects our high expectations vs the reality we experienced on our recent flights BOM-SIN-BKK:
THE PROS
1 Cabin crew: highly motivated & upbeat. Excellent ambassadors of SIA.
THE CONS
1 Aircraft B777W: a noisy aircraft (when sitting next to the engine, 18 A). Avoid!
2 Seat: if you love sitting in an angled position during take-off and landing, go for it! The captain switched off the seatbelt sign 45 min into the flight due to heavy rains in India and 30 min before landing, a back ache as a result. The bed is comfortable, though, managed some 1-hour sleep on the flight.
3 Meal: didn't book the cook. Very spicy ex-Mumbai.
When flying a five-star airline and spending a small fortune after Covid-19 for the flights, the expectations are really high. Those were not met by SIA, unfortunately, partly due to the poor transit experience at Changi Airport (i.e. T2 under renovation, T2 lounge poor). SIA seems to be OK the air, but poor on the ground at present (T2 in particular).
Five star? No, not at all. The cabin crew are absolutely great; the rest of the product leaves a lot to be desired (at T2 at least). | A five-star airline? Not exactly | 0 |
2023-07-06T17:48:15-04:00 | Desktop | 1 | review | Singapore Airlines have always been a favourite for service food and on time.however post COVID still very good service but food unacceptable terrible no taste like eating cardboard.they have lost me . things didn't get any better on the return home.maybe we should give Jetstar. a chance. | service good food rubbish | 1 |
2023-07-05T20:47:24-04:00 | Desktop | 0 | review | Well where to start. My wife and I were travelling with our 2 children 1 and 7yrs old from Per to Lax return, mid Feb....yes I know, we took our little ones on business but for the most part they were good kids. Notably the 1 year old is slugged almost $1000 to be in business class, nothing more, and the 7 year old is slugged full fare ~7k. (Not whinging about that, just adding the details for those who may be curious.)
So ill shave alot of the issues out and just provide the good stuff.
From the moment you arrive at the Perth broom closet also known as the Singapore airlines lounge, you find yourself thinking hmmm ok, maybe emerates would have been worth the extra 10k. The Perth lounge for Singapore is or at least should be embarrassing for the company. It's more dr waiting room, where everyone starres at each other and of course there is zero ambience. No music No nothing, just the sounds of people going to the toilet in the background....after they have cued for the only single toilets available of course.
Once settled .....Into standing around, because there are no seats, you find yourself wanting a 5am coffee, however of course there is only 1 lady working on what can only be described accurately as a coffee cart, by herself....as Friendly she is though,.there is one cart surrounded by over 150 people...you couldn't dream up a funny script like this if you tried and of course, this is real. Don't worry it gets sooooo much better.
We decide to leave the broom cupboard and wait amugst the masses for a cuppa (not bad for a 30k investment), and of course we had more luck seeing jesus walk on water before we got anywhere near the front of the coffee line....so no coffee. By now though, we have the most amazing backing tracks to compliment the seamless singapore airlines experience....yep.
you guessed right, the 1yr old was now performing some fine out of key opera, and to be honest, pre coffee in a 30k hole, I couldn't care less...sing my son,
Let the airline hear your talent.....
As we step onto the plane, which did depart on time, we are quick to learn that the seats don't operate correctly.......ohhhhh goodness....this was meant to be a 20year anniversary gift to my wife.....really it's just a kick to her shins as this is off to a fine start......
So I hail the cabin manager who offers to tape the seat with....GAFFA TAPE. No joke, gaffa tape......We took photos because it was quite romantic and no one would believe us if we told them, loo so photos were a must.
Set off in flight and safe to say, im hungry and looking forward to the 'book the cook'meals I pre ordered and recieved confirmation for....I mean seriously, what could go wrong considering, I pre planned so far in advance with so much excitement.....hmmmm, complete failure' I actually never recieved a meal. Once everyone was finished, I though, struth, I better ask these clowns where my meal is....I was told I never ordered anything, even though I showed them my book the cook confirmation receipt from the Singapore airlines app.
That's OK though, I'll settle for a coffee. It's not like a paid for a premium service or anything, so I quickly readjusted my expectations 😮💨...
You know, I could continue on with this review but im certain it will either be ignored or fall on def ears, so I wont bore you all with the many further issues on each leg of thr trip, however I can assure you the rest of this trip was terribly remarkable in a horrible sence, with problem after problem, coupled with arrogant, horroble cabin crew service for the.most part. There was a real sense that the crew thought they were the the best out there and our concerns were insignificant.....as I point to the gaffa tape lol for example.
So an update post flight, I write this review early July where I've just called the company to simply ask they provide me and my family our business reward points we were entitled to having paid a small fortune....... BUT of course I've been given the run around and told that my account is dormant and therefore the points won't be allocated unless I make a new account.
That would be fine if it was an old account, but I created the account beginning this year, pre flight.....the company truly is shonky.
Summary: look as you can probably see reading this review, there are a few take away points, amongst many. For me most notably, is whilst Singapore's prices appear on the face of it to be better priced, there is clearly a reason for it.
I don't dispute anyone who states they had a good experience with the airline and that I'm full of it....thats fine, but those people saying thst may not be payong in excess of 30k for their fligyts either.....however what I would caution is that this story of horror is actually true. It's not embellished or a joke, it's sadly true. This story sits In isolation of course but none the less it's a true story so it should make.someone second guess any thought of paying big money with this mob, considering at no point can you drop.in and sepwk to someone and get thr issues fixed and reviewed. All you can do is call the call centre as I have, and discuss the issues on all 4 flight legs with Singapore that were just terrible.
Now if you snag a great economy fare and it's just you and a partner then fine, you roll with the punches, BUT if you are looking to pay in excess of 30k in flights for something special, it may be better to go with an airline that will deliver. An airline that cares about their reprutation and the implications of their poor sevice and how it impacts others.
It was our choice to spend this much I know, but the cautionary tale is still there for Any prospective people wanting to treat themselves moving fwd....id say avoid singaapore airlines for special occasions/business.
I'd be happy to answer any questions from any one considering the same venture, as i wouldn't wish our horrible experience with sinagapore airlines, upon anyone.
They ruined our special anniversary and STILL can't be of any help to us, simply fixing our missing points. Very dissapointing, never again.
| Our Love for Singapore airlines broken in flight | 4 |
2023-07-05T07:46:40-04:00 | Desktop | 1 | review | On the flight from Singapore to Johannesburg we had very good service from the flight attendants. However on the last leg from Jnb to Cape Town both the male and female flight attendants were very abrupt and even rude especially to my wife sitting at seat 16F, not caring like during the main flight. We do not expect this type of treatment in business class. Singapore airlines need to investigate who those flight attendants were and do something about it. | Jnb to CPT leg of flight very bad service | 0 |
2023-07-05T07:05:13-04:00 | Desktop | 0 | review | The stewards onboard the flight from singapore to london did not offer any water or fluids throughout the whole flight which we considered very poor service. They did offer them with the meals but not at other times. | Poor inflight service not expected from Singapore Airlines | 0 |
2023-07-04T04:17:36-04:00 | Desktop | 0 | review | This must be one of the worst Airlines out there. I would recommend any potential passengers to reconsider and consider alternative airlines | Worst Air Line | 1 |
2023-07-02T21:28:29-04:00 | Desktop | 0 | review | SQ feels like a 5 star airline if you are flying first or business class. But if you are in economy or premium economy, this is not the case. On a recent premium economy flight from SIN to SFO, I was reminded why SQ continues to fall behind many of its competitors.
Biggest complaint is the food, particularly for long haul flights. Consistently poor quality and presentation. LH, BR, BA, SK, among others, serve an enhanced meal, service and cabin experience vs SQ to match the price difference that premium economy commands these days. For economy, food plus seats are the issue. While I was not in economy on this particular flight, the new seats on A350s (regional or long haul) are too narrow and hard. A big downgrade from SQ's older economy seats. | Premium economy is more economy than premium; food needs upgrading overall | 0 |
2023-07-02T00:11:14-04:00 | Desktop | 2 | review | The SQ experience is great. But the food somehow is never fully satisfactory. We pre booked Indian Veg food from Hanoi to Singapore. The food was poor in taste, quality, presentation and quantity. Unfortunately no one has been able to address the issues. The beans poriyal was under cooked, the rice was tasteless causing us to choke, the dhal was average. Overall it was like 1 star South Indian joint where the chef has no idea what he is cooking. Pls stop serving dinner or lunch as South Indian Veg as the chef or his team cannot cut it. North Indian food is great so pls stick to this. Also the South Indian breakfast is so much better. Pls try to stick to North Indian for lunch and dinner and South Indian for breakfast. | All was great except the lunch (Indian veg Terrible) | 0 |
2023-07-01T14:58:45-04:00 | Desktop | 0 | review | I had to make a change to my trip, and the agent on the phone gave me the quoted amount I should be expecting back. When the payment came to my credit card, it wasn't the full quoted amount. So I've been calling every single week for the last 7 months to get my full refund and have received nothing back. Nothing on twitter, phone or email. I don't understand how they can be qualified as a premium service airline. | Waiting 7 months and counting for my full refund for a cancellation | 0 |
2023-07-01T07:24:20-04:00 | Desktop | 2 | review | Singapore Airlines is always of a high standard so it seems odd that I would feel the need to do a Trip Adviser Review but there were two wonderful ladies that were part of the cabin crew that I feel I need to mention by name. Tan Chai Ming & Anisah Ahmad you were just so lovely and kind to, not just me but all the Passengers and I would like to thank you for looking after us so very well. | Great People Make A Great Service! | 0 |
2023-06-30T00:10:04-04:00 | Desktop | 0 | review | I used to think Singapore Airlines was worth the price difference, but this is getting harder and harder to justify.
Miles redemption is increasingly difficult, and trying to upgrade a flight is pretty much calling customer service to hear "well, yes, that flight is *technically* upgradable, but not with miles until 3 months from now". Lounge access is not really a 2 anymore, the Changi lounge is so packed you cannot find a seat, and when you do, the cleanliness leaves much to be desired (tables full of rubbish).
Trying to earn miles is also made frustrating. If you pay for a couple tickets with the same cards, your miles are split across two passports, because forbid it that families travel together.
Save yourself the trouble and pick one of their cheaper competitors, and purchase that upgrade in cash. | Not worth the premium anymore. | 0 |
2023-06-27T18:13:50-04:00 | Desktop | 1 | review | Singapore Airlines is trying very hard to be the best airlines in the world.
Probably it only applies to First Class.
First of all, inflight meals of economy class were terrible. And I’m trying to reclaim my miles of my flight from SFO to YVR. (I booked that flight on SQ official homepage), Air Canada is the Star Alliance and SQ partner.
The first stfaff (VK) replied me that “we will not be able to add miles for your Air Canada flight”.
He has no knowledge that Air Canada is SQ partner.
I told him that Air Canada is SQ partner airline and shows him a screenshort of my my KrisFlyer account, the claim missing miles page shows AC (Air Canada) is SQ airline partner and is able to choose to claim for missing miles.
Then the 2nd staff asked me to attach all the documents to reclaim my miles.
I’m still dealing with them and so far they have all different staff to reply me. (Aleady dealed with four different staff already).
I think Singapore Airlines can do better than this. This is such a disappointment with the Airlines that chosen as the BEST in 2023. You really have to improve your inflight meal (economy class) and customer support’s quality. | Best Airlines only for First Class? | 2 |
2023-06-26T20:46:18-04:00 | Desktop | 0 | review | Travelled on Singapore Airlines with my husband and almost two year old twin daughters from Brisbane to Munich. Before leaving Australia I had called customer service to request that all our meals be made dairy free (including my two year old daughters). I was informed that I would be able to request this online. I made this request about two weeks prior to leaving; however, once on board our first flight from Brisbane to Singapore flight crew informed me that there were no dairy free meals available for our daughters. The flight crew tried to make a request for our next flight from Singapore to Munich but again there was no food available for them on this flight. I had packed back up food for them, but it is obviously difficult to travel over 35 hours with substantial meals. For these two long haul flights my daughters pretty much ate crackers and fruit the entire time. Crew on board told me to call customer service again before leaving Germany to ensure there would be dairy free meals for our flight back to Australia.
I called Singapore Airlines two days before leaving Germany and was reassured that meals were already requested for my two daughters and that they would definitely be dairy free. Wouldn't we be surprised when the exact same thing happened. There was absolutely nothing they could eat. Flight crew told me that maybe customer service had misunderstood.
Upon arriving home, I emailed Singapore Airlines to make a written complaint. Their response was that we had apparently changed seats on one flight and therefore the meal went to someone else (even though we had specifically asked for our meals, and crew told us there were none). They also informed me that i would have needed a doctors letter for these meals. This was the first time anyone had mentioned needing a doctors letter. Frankly, there handling of the whole situation is appalling and there have been non-stop excuses made for them failing to provide food.
I've flown them many times before but definitely won't be again. | No food for my children even after multiple requests | 1 |
2023-06-26T05:45:20-04:00 | Desktop | 0 | review | So airlines occasionally lose luggage. It is annoying but it happens. It is the response to losing luggage that truly shows how good an airlines coroner service is.
Unfortunately for a friend of mine, Singapore Airlines has failed dismally.
Singapore Airlines lost the suitcase with all her belongings en route to Darwin.
After making a report the item was missing the airline kicked into action and told her it had likely been identified.
Ok, good news right? Er, no. Singapore Airlines has now held on to the bag for four days. Each day we go through the hassle of chatting with a robot until we convince it to allow us to contact a human, who assures us that we will receive a call back. Each day the call never comes.
The baggage service only says that the case is "pending" with no explanation as to what pending means.
Will the bag ever be released by the airline? Why haven't they brought it to Australia yet? Are they lazy? Is it too expensive?
There must be some reason.
Anyways, in a nutshell: avoid Singapore Airlines if you can. They seem great when things go right. But when things go badly they go terribly badly and there is no-one at the airline willing to help. | Found lost baggage, but won't delivery it. Worst service ever | 0 |
2023-06-26T01:51:12-04:00 | Desktop | 0 | review | if your bag arrive after 3 to 4 days. They will not give you a penny. Try entering right booking ref. it will not accept and you have no other way | NO CLAIMS FOR DELAYED BAGS | 0 |
2023-06-25T16:29:10-04:00 | Desktop | 2 | review | We had a great time with SINGAPORE AIRLINES, all crews provide with awesome service during the flight :), especially "RED WINE"
We will be back to their flight soon.
Many thanks
Mr & Mrs CHAIPAKDEE | Flight on 19 JUNE 2023 | 0 |
2023-06-23T03:32:32-04:00 | Desktop | 0 | review | Is there a score less than terrible? Currently traveling. Lost my bag. Was not put on my plane, it was sent to Narita and then to Montreal instead of Singapore. No updates over the past 6 days. Called customer service and lost baggage every day. Still to find someone in SIA who cares. Bag has now been in Montreal for 3 days without moving. I now enter into my second week traveling with no luggage, clothes, meds, supplies….
Find it hard to believe they were voted best airline. I have had better experiences on EasyJet. I only know where my bag is as it has an AirTag in it. SIA has no idea where it is, even with me telling them. It has not moved for 3 days….no one cares
Have asked for them just to send my bag home and I will get it there. But again no updates or action. I have asked what I can claim for my expenses….clothes luggage etc….but again they are quiet end will not confirm.
#siadoesnotcare #wonderifsomeoneinsiawillevercallme #siayoucandobetter | You disappoint me SIA | 0 |
2023-06-23T02:01:40-04:00 | Desktop | 0 | review | It was very bad… I really needed to pee but they just REFUSED to let me piss. There was thirty more minutes until landing and yet they barricaded the toilet and gave me the side eye every time I so much as stood up slightly. Terrible and almost considered actually pissing myself so they would have to clean the seats. | Terrible experience | 0 |
2023-06-23T01:25:42-04:00 | Desktop | 2 | review | We flew Singapore Airlines to US of A from India . To be precise from Chennai to San Francisco and back with flight change both ways at Changi airport in Singapore.We had done some preliminary research of the other airlines too but this one had higher customer approval ratings.
In the parlance of the the new age flyers, Economy is often known as cattle class.Some justification may be seen in that description when one surveys the boarding time scenario. Passengers in this class are herded towards the boarding gate like cattle through a checkpoint where each one is examined and scanned for carrying just one cabin baggage and a valid boarding pass . As the herd enters the aircraft they need to fall in line and walk past the superior class section to the cramped narrow aisle way into the economy class section where they start looking for their assigned seats. After finding it they manage to squeeze their usually overstuffed cabin baggage in an already usually overstuffed over head compartment before strapping themselves in their seat.These manoeuvres often block the progress of their fellow passengers who must wait patiently till the path is cleared. If there happens to be any irate passenger in the waiting line a scuffle could erupt if the passengers are a family and took too much time to settle down . I and my family did block the line but managed to keep the delay short and avoided such a possibility.
The space in front and sides of my seat , as I foresaw ,was cramped as I sat down and straitjacketed myself . I had very little space to move my limbs freely although the seats were cushioned and soft . As always the hand rest in this class had to be shared with one's neighbouring passenger who incidentally were no strangers to me. They were my own family members . The speaker socket and the control handset were all tucked around the inner part of my seat.Without the necessity to move this way or that I managed to get access to these .Thanks to my grand daughter ,seated on my left, who managed it for me.
The plight of an occupant of such a seat is best compared to that of a sardine stuffed in a can . A living human being however ,is more demanding than dead sardines and requires space, and lots of it, for real comfort but unfortunately today's airline economics is based on space conservation as priority. All others are secondary, although this is not spelt out in so many words.In simpler words, "They dare not throw away space generously at the going rate of economy airfares" - and remain flying. Comfort, therefore is compromised by re-interpreting it as minimum discomfort and that makes all the difference in defining the present day economy class . Increasing the size of the seat a few inches more and adding fancy devices like the footrest and including an extra item or two in the food menu, the economy becomes premium economy class with little or no added value at an extra cost , unless provided gratis by the airline itself, which incidentally they did for us for our return journey. Other airlines, I believe, are no different from this airline in this kind of space and seat management in this class.
To survive the cut throat competition more innovative measures are necessary to keep an airline flying. Singapore Airlines have devised a path breaking strategy in this direction admirably. They have unleashed a team of well trained flight crew inside the cabin . This unique team of select male and female members slim and trim in build and nimble in negotiating through the narrow aisle and row space and a polite to a fault and soft speaking voice often bend over backwards to please the passengers to make them feel at home and wanted in their aircraft. Over and above this first step they have added a choice menu of delicious sounding airline food and a huge range of flight entertainment material that can keep you awake on long haul flights ,that is , if you cannot manage your sleep in the cramped position . Hey presto ! They have broken some barrier and soon started flying far higher than their rivals with sky high reviews to boot.
Being a heavy set man, my own estimate of minimum discomfort level was far higher than that of the aircraft designers and this was a serious disadvantage for me .The tray table ,the kind that drops down from the seat in front and the retractable one that is drawn out from the hand rest never fail to rest on my belly at an inclined angle. During meal times the food tray needs to be held with my left hand to prevent it from slipping away while feeding myself with the right. it cannot be a comfortable position to enjoy any kind of food. One could probably do with an additional hand or two to hold on to the polythene / paper wrappers etc from flying all over the cabin while busy eating. Thanks to both my left and right helps they lent theirs . These are minor issues and turns major only to the oversized passenger concerned . An airline cannot be expected to look into this kind of individualistic problems,except perhaps suggest an upgrade to Business class.
As for the entertainment material ,they were insipid for me, probably because of my outdated preferences but quite a treat to the majority of my fellow passengers around me. Again an individualistic problem for which the airline cannot be blamed.In all fairness I must add they did have provision to add one's own entertainment material in the system .
Of the four stretches I flew from Chennai to San Francisco and back , the onward journey from Chennai to Singapore and there on to San Francisco was relatively less strenuous than the return journey. The stretch from San Francisco to Singapore was upgraded to premium economy by Singapore Airlines itself at no extra cost as mentioned above . I don't have much to rave about the premium economy as compared to the economy sections. The minimum discomfort level was probably higher than the economy class. Blame my bulky build I must remember not to forget I am unfit for cattle and start thinking of business for all my future flying plans. I should also not forget that all air lines follow equation between comfort and minimum discomfort and this could well be a hidden factor in classes other than economy too.
The flight to Chennai from Singapore, the last stretch , was memorable for the wrong reasons. It was an ageing aircraft. This was quite apparent when I took my seat because the tray table in front of me was quite clear of my belly and the space availability was also more than the other newer aircrafts we had flown earlier. My amateur deduction was confirmed when the plane took off with a resounding plane shattering noise and vibration that lasted for several minutes during and after take off .No one seemed to be concerned. Least of all the crew and everyone ignored it as if it was a normal phenomena. It could be due to a bad weather take off because weather did seem inclement even during mid flight. However the very same noise and vibration occurred during landing in Chennai where the environment appeared normal. Age perhaps was telling.
Catering in this flight was executed in a haphazard manner.Meal trolleys were absent and food trays were carried by hand by the crew member moving from galley to passengers several times and served at random order. The food was below par but we ignored both the service and the food quality. We were reaching home and I was looking forward to it more than anything else
The final hours of the flight was amusing. The pilot probably forgot to switch off the seatbelt sign after a brief period of turbulence during mid-flight and a steward who appeared to be a novice, prevented passengers from using the toilet pointing to the seat belt sign every time some one stood up looking towards the toilet. A few intrepid passengers defied his instructions when he was not looking and started walking towards the toilet. Several others followed suit and the line lengthened and remained so for the next one hour till the captain announced the flight was starting the descent. During this period one of the senior stewardess was kind enough to help my ageing wife skip the line to a toilet ,probably intended for the crew.
The incident of using an ageing aircraft, the haphazard meal service and the unending toilet queue with a trainee crew member who was learning his ropes is indicative of indifferent attitude to this particular flight. There could be a very good reason for this but who wants to know. Not me. But the airlines management probably know.
I have been flying economy and business since 1968 in various airlines in various parts of the world and the term cattle class was unknown or was non-existent those days. Economy those days could be compared to business today. I have no comments on the economics of airline operations then or now . I leave these to the experts to figure out the decline. | Comfort versus minimum discomfort | 1 |
2023-06-22T10:28:58-04:00 | Desktop | 2 | review | I paid extra to get the forward seating section in economy just after premium economy.
There was an empty row behind me and I was about to put my seat down as the seat in front of me put hers down so making my face pretty close to her head rest.
When I was lowering the back of my seat suddenly I felt someone pushing back at me . I looked back and there were 2 passengers from the regular economy section occupying the empty row behind me that were not their assigned seats.
I have no problems people switching seats but are they supposed to cause problems for passengers in their assigned seats trying to sleep on red eye flights?
The unfriendly passenger insisted on pushing back at my seat every chance she gets making my 18 hour long haul back home super uncomfortable . For this I took away a point from Singapore airlines that has been my to go airline whenever I go to Singapore . I have travel in both Business and Premium economy before and this is first time trying their economy in the “forward” section having paying extra . | Unpleasant passenger | 0 |
2023-06-22T02:37:00-04:00 | Desktop | 1 | review | We travelled from London to Melbourne and Auckland back to London in Business Class. The service was impeccable and the food and drinks service superb. Through the night the staff checked to see if we needed anything if we were awake.
I was so surprised to find the Business Class seats uncomfortable. You have to lie diagonally with your feet in a small space and the seat was hard. Before retiring I used to fly globally on business and this is one of the most uncomfortable journeys I have had. | Great service but not comfortable! | 0 |
2023-06-21T18:36:08-04:00 | Desktop | 2 | review | Best service, best plane, best food. Could not fault it for anything. Impeccable. Thank you. Would highly recommend | Brilliant Singapore airlines | 0 |
2023-06-21T17:20:23-04:00 | Desktop | 2 | review | This review is for a return journey. We flew the Brisbane Singapore route on the A350 900 regional aircraft and the A380 on the Singapore London route. The regional aircraft is very comfortable in both sitting and lying. We were not as comfortable in the A380. Sitting up straight and lying down was okay but lounging was very uncomfortable with a seam in the seat that ground into one's coccyx. We had window seats mostly and they felt very private. The staff were exceptional as always on all flights and the bathrooms were kept clean and tidy. The choice of food was best from Book the Cook and there was an excellent wine choice. Speciality coffees are welcome. We unfortunately heard criticism from other passengers when we were delayed boarding on one flight. I do think we need to be more generous and understand the world is still getting back on its feet since COVID-19. Thank you Singapore Airlines. You made our trip memorable and nothing was too much trouble. | Highest standards | 0 |
2023-06-20T21:05:36-04:00 | Desktop | 0 | review | Sometimes in late March 2023, we flew from Sydney to Jakarta via Singapore. Our flight was sometimes around midday, we had already been sitting on the plane at 12 noon. Somehow the lunch was served at 14.30 pm. When asked why had the lunch been so late, one of the air stewards replied "oh...we are following Singapore time!"
Are you kidding me? The whole passengers were flying out FROM SYDNEY, not from Singapore. Wny would the lunch be following Singapore time?
If there had been a problem, just admit it, not lying with such ridiculous and lame excuses. My next passenger also said that he had also noticed that SIA had become so poor. Their tickets are much more expensive than other airlines, yet their services had been so much cut down. Profit over passenger's comfort I suppose. Apart from that, I just learned that after Covid, SIA quality in everything had dropped so much. No more warm-towel upon embarking the plane, no more welcome drinks, meals have been reduced to such a meagre portion. What a shame! Flew some other airlines, and they have improved so much. Never fly Singapore Airlines again ever. | Flight from Sydney to Spore, lunch at 2.30 pm Sydney time | 0 |
2023-06-20T02:58:55-04:00 | Desktop | 1 | review | Not sure what all the hype is about with this airline. It was a little bit better than Thai Airways. | Average journey | 0 |
2023-06-19T12:56:03-04:00 | Desktop | 2 | review | Excellent flight with Singapore airlines! We were chatting with the stewardesses and mentioned it was our 24 wedding anniversary and they came and surprised us with cake cards champagne and a little gift bag! We were so shocked! | Loved the service! | 0 |
2023-06-19T07:44:48-04:00 | Desktop | 2 | review | Service was impeccable: my wife had hurt her knee not long before we flew and found walking any distance difficult. Before we even reached the check-in/baggage-drop desk, SIA had offered to get her assistance. This carried her right to the plane's door - where a squad of stewardesses 2ly fought over who would help her onto the plane itself. And then the same on arrival. Outstanding customer care.
Food was good. Music choice was not quite as wide as I expected but ok: the headphones were good. (Can't comment on film choices.)
Business flat bed - well, it's true that it lies flat, but you end up lying diagonally and your feet are in a little cubby-hole. I had several bouts of cramp and can't describe it as comfortable, although admittedly this 777 was better than the A380 on the return flight, which was just simply uncomfortable - far too firm, as a seat and a bed. | Great service; not so great comfort | 1 |
2023-06-19T02:33:56-04:00 | Desktop | 0 | review | Worst airline in the world even worse than Ryanair!! I bought the extra leg room seat for my parents but when they were checking in they said they were too old and wasn’t allowed to sit there. WE DIDN’T EVEN GET A 120AUD DOLLAR REFUND!!!! | Dumb airline | 0 |
2023-06-19T00:41:48-04:00 | Desktop | 1 | review | The food selection on Singapore Airlines has declined so much as now all eastern food with noodles etc which is not my favorite. Your food used to be tops, I have travelled with Singapore Airlines from 2000 over 10 times and always enjoyed the food so much. I do not understand why the menu has changed so much. The seats on the economy A350-900 much smaller than the seats on the 777-200 EUR which used to fly to JNB. The Food is not up to slandered. | Why Food Selection Changed | 0 |
2023-06-18T05:27:39-04:00 | Desktop | 0 | review | Absolutely Dreadful. Food was cold and tasted disgusting and the entertainment screen had issues. The service was poor. It is an absolute Joke that ppl label sq a “great way to fly” | Awful | 0 |
2023-06-17T17:31:35-04:00 | Desktop | 1 | review | Paid $500 for a premium economy update. Was not worth it. Headrest on seat was broken and wouldn't go up. Footrest and seat both designed for short people and useless and uncomfortable for someone 183cm tall. Footrest spring and wouldn't support my legs anyway. Uncomfortable and not worth the money. Poor sleep compounded by cabin service - see below.
Infotainment worked well but screen was offset in my seat and so far away the screen was effectively tiny.
Checkin was painless albeit clunky on a smartphone with a pre smartphone era process.
Onboarding was bizarre in surabaya with an attendant using a poor quality belt amplifier and microphone to blare incomprehensible instructions at passengers.
Boarding the a380 and then waiting 20mins for take-off was very slow- downside of a large plane most probably. Egress and baggsge was also slow probably also due to the size of the aircraft.
There was no food choice from surabaya as the better smelling option ran out. The laksa was average but the included bread roll was gross and tasted like it was full of sugar and preservatives and baked a week ago. The cake was also sickly sweet. Would have preferred some healthy food although a meal order may be a way to achieve this.
Order of serving passengers was also seemingly random on both flights. Waited 10 mins while passengers in front, beside and behind were served and yet others were waiting.
Most irritating part of the a380 flight was being knocked and brushed against by the stewardess 20 times for an overnight flight without leaning into the aisle significantly. Use of a quiet voice at night time would have been great too. This problem could be mitigated by avoiding the a380 seats with extra legroom - I had no choice as other passengers had already selected seats. | Don't bother with premium economy - poor experiance and not worth the money | 0 |
2023-06-16T07:21:09-04:00 | Desktop | 0 | review | My family and I flew from Jakarta,Indonesia to Mumbai,India. The plane was predominately full of Indians as we were on a flight to Mumbai. The Singaporean staff were curt to the Indians on the plane, and seemed to think they were superior to the passengers. It was clear racism. As and Indian American I have faced many racist situations ,yet this was one of the worst. As I was heading back from the bathroom, the stewardess was in the middle of the aisle, I politely asked if she could move as I needed to get to my seat since the seatbelt sign was on, she curtly replied, “Wait your turn” as she turned back around. It almost seemed as if I was the staff and she was the paying passenger. The very same lady decided to act in a rude manner towards me the entire flight, from meal service, and even where I got of the flight. The flight itself was 5 hours long, and was hard to endure with an arrogant staff. While the facilities on the plane were alright, I would not recommend Singaporean Airlines to anyone who wants a pleasant racism free journey to their destination. | Racist staff | 1 |
2023-06-15T06:01:49-04:00 | Desktop | 0 | review | Used to be a big fan of the airline till they screwed up one time too many. To be sure, the actual service on the flight is great, but the lead up to it is anything but. The website is slow. The customer service representatives do not respond to emails at all. The people on the chatbot are not very useful. With my latest trip, I just found out that after confirming my seat, that was cancelled and I now have to book another seat that is in a worse location. Yet the airline can't offer any satisfactory explanation. For an airline that is charging a serious premium over its peers, this is unacceptable. Will not be flying with Singapore Airlines again in the foreseeable future. | Most disappointing | 2 |
2023-06-14T19:56:18-04:00 | Desktop | 0 | review | I usually fly SQ so that I can collect miles. I’m a PPS but since a while it’s impossible to redeem any ticket with your points. Not a chance.
So what’s the point to spend more money with SQ when Qatar airway and Emirates are cheaper and have excellent services?
Before the reason was the award tickets now it’s difficult to find a reason. Worst flyer program and most expensive for no benefit. Not worthy! | Do not waste your money with SQ flights. Use other airlines! | 1 |
2023-06-14T09:56:19-04:00 | Desktop | 0 | review | When did Singapore become no frills? I Al not a fan of writing bad reviews but….
I’ve always rated Singapore Air number one. No longer. Definitely now a budget airline and with a premium tariff.
Service is still lovely but don’t bother forking out for business. It’s the new economy. Very BYO. PJs, travel kit all those extras that you to forward to when you go premium are gone. Definitely don’t get what you pay for. Disappointing.
| Budget Air | 1 |
2023-06-14T02:57:08-04:00 | Desktop | 2 | review | During this 12-hour flight, I got my period, the toilets do have an amenities draw so I was able to utilise this. There was blood on my olive-green jeans that was very obvious. The staff of the flight gave me a dress to put on and then proceeded to clean the blood off my jeans. They did and then gave them back just as it was time to start preparing for landing. Who on earth would do this? The flight attendants were just so lovely and discreet. i cannot commend them enough for this as I had another 5-hour flight to go in my journey. Thank you ever so much Singapore Airlines, I highly recommend this airline for travel, economy was still very comfortable and we did no go hungry. | Staff went over and above to help me | 2 |
2023-06-14T01:12:03-04:00 | Desktop | 0 | review | 1) tried to book Ho Chi Minh flight on 13 June with mixed miles and card and it didnt go through
2) tried again on 14 june with a $50 increase and still didnt go through.
3) spent 2 hours during working hours to be in a call with a representative who didn't fully explain that i needed to give all my credit card details for booking
4) By policy they only allow credit card details to be given over the phone
5) paid additional talk about $5 on a call to wait for customer service
honestly ridiculous | Poor Customer Service and Terrible Website | 2 |
2023-06-13T15:30:26-04:00 | Desktop | 0 | review | I arrived on June 12, 2023.
I got my luggage the next day June 13, 2023 around 6:30 pm.
Also my luggage was in bad condition: the handle was broken, can not push up&down all the way, and can not use anymore. The Singapore Airlines isn't responsible anything. | Luggage | 1 |
2023-06-11T11:34:57-04:00 | Desktop | 0 | review | I had premium economy ticket sold by Finnair, from syd to bud and return. However the system warns there's no premium economy onSQ0231 this experience was even worst than plain economy on Finnair.
My SEAT was 71B, no choice as it's a Finnair ticket. There was a very loud continuous noise from the ceiling above, not just bothering, but really loud mechanic noise! Like a fan or something, during the whole flight!
Very uncomfortable and dirty seat, no legroom, and even less space under the seat.
No food choices, no drinks only a 100 ml for the dinner in a mini plastic cup and same before landing, you get 1 slice of pizza after take-off and nothing else!
7 hours and 20 minutes suffering, toilet stinks! Earplugs are rubbish, they put the opened one back. slStewardesses just throw things to you and leave... dissappointing overall experience with the crew too.
The seat next to me 71A's electronic device did not work, so they restarted the whole row without telling a word, left us confused for 15 minutes what's happening. No lights or call button, or screen.
Miserable flight after premium service on Finnair, and I don't know why they let this rubbish to add to their ticket, as it's nowhere neare to as good as Finnair.
Recommended flight or airline? Nope, never again! | Codeshare premium ticket won't work here | 1 |
2023-06-11T10:16:23-04:00 | Desktop | 2 | review | From the Check in to the gate to the Staff on the plane everything was superb. Service absolutely top notch. Thankyou to the airline. | First time Business WOW | 0 |
2023-06-11T00:40:12-04:00 | Desktop | 0 | review | My return flight from dhaka to Adelaide. I found two options during booking. One is two segment flights DAC SIN ADL costing no extra but 17hrs layover in changi. Other option was three segments flights DAC SIN MEL ADL. No layover in Singapore but costing $162.xx more per tickets. I selected the three segments one. After 10 days they emailed, the last flight is delayed from Melbourne to Adelaide and now more delays than two segment flights. So I didn't accept their proposed change, went back to two segments flights. But they didn't refund the extra cost that was taken for the third flight. If they can find the partner flight issue with in 10 days of booking, that means they know this 10 days ago also but as they want to steal money from customers thats why they do not remove that booking option from website. The travel date is 5 months away. This is a trap, why I am saying this? Because same thing they did with my last travel this year as well. First time I thought this is really an operational issue, so went for second times and again they are doing same. Such a well reputed airline place a such trap to steal money! | Trap in booking page | 0 |
2023-06-10T16:42:40-04:00 | Desktop | 0 | review | I booked a flight in a hurry, assuming it was a premium airline that would offer a standard 24-hour cancellation policy without penalties. Unfortunately, this was not the case when I booked a flight from Vietnam to Singapore. Just three hours later, my appointment was canceled, and I had to cancel the flight. To my surprise, I was charged $72 for the cancellation. | Becareful with 24hr cancellation policy | 0 |
2023-06-09T21:45:23-04:00 | Desktop | 2 | review | When you are greeted by your name when entering your cabin you realise that this will be quality service.
The comfort, food and drink options met the expectations of a good international carrier but the level of service was up and above what we had previously encountered. Our sincere thanks go to Latha, Christine Yan, Raymond Tan and Aiman | Perfect service | 0 |
2023-06-09T06:02:50-04:00 | Desktop | 2 | review | Great checkin service as we were early. The lounge is very average for business class compared to Singapore lounge!!
Flight was very comfortable however the pods are quite restricted for large people to sleep and stretch legs out. Once we worked out how to lay flat by asking for help! The staff should explain how everything works in your pod to make life easier.Food was great but wines provided were below what is normally expected in business class so we didn’t drink any but would’ve loved a wine!! Paying business class and only $25 wines!!!!
Staff were very nice and accommodating in all ways. When in this class of flying you would expect more in quality so hopefully they read this review. | Southern Italy adventures | 0 |
2023-06-08T19:50:14-04:00 | Mobile | 2 | review | Efficient, on time, top of the line aircrafts, great seat amenities, friendly staff. Definitely one of the better airlines to fly on. Fares can be a bit high though still worth it. | Efficient Singapore Airlines | 0 |
2023-06-08T09:40:41-04:00 | Desktop | 2 | review | Air Hostess name Gift was just amazing. Her service was superb. We being jain so didn’t consume much food, she was the 1 who had offer so many other things not also that worked she had bring biscuits too. Her nature was soo cool and calm. I appreciate her the most. And yes last but not the least entire flight service is super good must say. One must travel. | Best Services | 0 |
2023-06-06T05:59:11-04:00 | Desktop | 0 | review | I booked via Priceline. Prem economy. Service received was economy. A lady who paid economy fare had better seat.
I was seated at the back. Overrated airline. I had star alliance gold. Only thing that was good was the lounge.
Try Eva air got prem economy. Much better. | Misleading | 0 |
2023-06-06T03:22:47-04:00 | Desktop | 1 | review | Have not flown with Singapore Airlines for a few years. Very disappointed the food was absolutely awful. I could not even tell you what it was…it was supposed to be chicken..came in a little box & tasted like rubber. Staff seemed like it was an effort to be there. Not one smile & everything seemed to be an effort for them. I have always highly praised this airline but this trip was awful. | Very disappointed | 0 |
2023-06-05T23:52:57-04:00 | Desktop | 0 | review | My sister and our partners booked our flights for our family holiday 10 months before our trip so we could be on the same flights and get the window seats we always prefer. I booked business and my sister booked premium economy and our flights went via Singpaore with a one hour layover. A few months later Singapore took premuim economy off our flight and moved my sister and partner to a flight that them meant they had a 4 hour layover in Singapore and we had to purchase separate airport transfers. A short time after that they reinstated premium economy but DID NOT offer my sister and her partner their original flights/saets back. We have tried continuously to get them back on their original flights and Singapore have not helped at all. We have emailed and called. Obviously they do not care and are happy for our family trip to now cost more for transfers and inflict an uneccessary 4 hour airport layover onto passengers with NOTHING offered to make this situation better. The bare minium would be lounge access for the four hour layover but no nothing. It is not fair that I will board my flight and see the seats my sister and her partner booked and should be seated in only for them to be filled by others who booked much later than them!! Not fair Singapore Airlines! We travel Internationally at least twice a year but all our family will avoid Singapore Airlines because they do not show any semblance of caring. It is all about the money. | Never again | 1 |
2023-06-05T18:19:17-04:00 | Desktop | 1 | review | Paid for Prem Econ as these were very long flights. Had left NZ on AirNZ Pem Econ and really enjoyed the experiences. However, Singapore Airlines Prem econ was basically economy with a larger seat. Sadly lacking in a number of areas that Air NZ provided - separate toilets from Econ, nicer food, better service with dedicated stewards, hot towels, plenty of snacks. Definitely wouldn't book Prem Econ with Singapore again unless they improve their offering. | Premium Economy sadly lacking | 0 |
2023-06-05T08:57:40-04:00 | Mobile | 1 | review | On a 13.5 hour flight we were only fed twice: breakfast at take off and supper before landing! No snacks brought round except water! The food was nice when it did come. Otherwise lovely staff; pretty standard cabin leg space, film choices etc. Singapore airport is very pricey! Most expensive pack of mints ever bought from WHSmiths! | Lovely staff but take some food! | 0 |
2023-06-04T21:50:13-04:00 | Desktop | 0 | review | Pre Covid. The A380 Suites are superb. The crew are attentive but discreet. As regular 1st Class travelers, my wife and I would not dream of flying with anyone else. The 777 flight Auckland to Changi is OK, the private room is a bonus while we wait for our next flight to Paris CDG on SQ's A380. The suites and service 'WERE' incomparable.
Mid Covid (June 2020). The A350 used on the Changi - CDG leg was frankly a disgrace. It was old, tatty and dirty. The crew were at their usual best. The seat was uncomfortable and in need of new upholstery. This aircraft was a salute lesson on how to disappoint a customer. However, we blame Covid.
Post Covid (June 2021 and 22). Same awful aircraft, nothing has changed. Crew are still superb though. The purser on board whispers to me that lots of passengers are complaining.
Post Covid (June 2023) We have booked on Emirates A380. NZD18K each. These fares are insane. At least we're not an old clunker that needs to be retired. | Pre Covid ..The Best // Post Covid .. An Expensive Mistake | 0 |
2023-06-03T23:02:39-04:00 | Desktop | 0 | review | We are had a terrible experience with Singapore Airlines. They cancelled our flight SQ494 just as we landed from flight SQ860 and couldn't get to our destination on time. We were left us stranded at the Singapore airport for a full night, with no alternative arrangements or support provided. It was incredibly frustrating and stressful, and made our travel plans much more difficult than they needed to be.
To make matters worse, they also managed to lose our airline ticket from UAE to Morocco which we had to book at our own expenses in addition to a hotel booking in Dubai. This was a serious mistake on their part, and caused us a lot of additional stress and inconvenience. We had to spend extra time and money trying to sort out the situation, which was really frustrating.
Overall, I'm extremely disappointed with the service we received from Scout Airline and Singapore Airlines. It's unacceptable for an airline to cancel a flight and leave passengers stranded without any kind of support or alternative arrangements. And losing our airline ticket was a major mistake that caused a lot of unnecessary stress and hassle. I would not recommend these airlines to anyone based on my experience. And on top of that when we booked the flight we booked it through Singapore airline and no one from your company and airport wanted to help us out.
Today, we have another flight from Singapore to Dubai SQ494, now we are requesting to speak to someone from Singapore Airline and are at Transfer B desk. The least you can do is to apologize and offer an upgrade in our flight, reimburse us for the additional fees spent and the stress caused health wise. This is a total discrimination from your part and not a good image from your well know company. | Worst airline service in the universe | 2 |
2023-06-03T22:27:04-04:00 | Desktop | 0 | review | I had trouble right from the free online 48 hour check in phase. I selected seats and was rejected. So I rang and eventually spoke to someone who told me that I would have to pay to make these seat selections because I had already made selections. He would not accept that I had not made any previous selections and would not answer my question of why I would have to pay in the free 48 hour window. I told him that I did not want the seats that had somehow already been allocated to me - he then stated that the flight was full and no changes were possible. I asked to speak to his supervisor. She then stated that airline policy is to allocate seats 72 hours before departure. I then asked what was the point of the free 48 hour seat allocation process which is on the airline's website? No answer.
She finally agreed to send an email to some other department asking whether my wife could be seated in the aisle seat in front of me rather than next to me, because we both wanted aisle seats on a long (15 hour) flight. No mention of the flight being full. She promised that I would receive a response that evening.
Later, I received an email showing only me on the flight - my wife's booking had disappeared. I rang again, and was promised that she would be somewhere on the plane, but not necessarily near me. I stated that that was not good enough and that we wanted isle seats with her in front of me.
Again later that night, I received an email stating that she was now seated in an isle seat in front of me which is what we had requested. All good finally? NO. We got to the airport next morning, got our seat allocation tickets and my wife's seat was back next to me, not on the isle as stated. We asked whether this could be changed and were told all seats had been filled, including the promised seat in front of me. So we had been lied to both verbally and by email.
We then experienced the worst cabin service possible on the flight. We were second from the back and for some reason, were ignored when meals and liquid refreshments were issued. The cabin service seemed to start from in front of us. Eventually, we had to ask for the food and drinks that others had already received. The meals, once we had finally got them, were reasonable. That could not be said for the meals on the return flight from Vancouver to Singapore, then Singapore to Australia. They were almost inedible - mainly baked beans, some type of powdered egg and formed chicken which were barely even warm. We were told on both legs that they had run out of the popular meals, so we got what was left. If we had not been so hungry, we would have returned the meals. In addition, no drinks were served for the first 2 hours of the Singapore leg - again we had to ask for water.
I also found food scraps on my fold up table, from the previous flight. There was also a food stain on the seat. It did raise questions about whether the area had been cleaned after the end of the previous flight - it was definitely a health regulation breach.
So it seems to us that Singapore Airlines are trying to do things cheaply by reducing service and food quality levels, and quite prepared to mislead customers over seat allocation procedures when queried. They used to be our preferred airline, but given our experiences on this return flight, we will never fly with them again. We would urge anyone thinking of booking with them to try another airline. They were once a reliable and quality brand, but we could not say that about them now. | Dishonest and incompetant | 2 |
2023-06-03T19:19:37-04:00 | Desktop | 0 | review | Constant disappointment with SQ lately. Food is extremely bad, I fell sick after my last short flight to HK. Customer service and benefits for Krisflyer members are mediocre and the website is constantly failing. Not sure what they do with the money they charge cause their product quality has clearly dropped.
Not what it used to be. Flying Japanese/Middle Eastern airlines moving forward. | Not worth the price | 0 |
2023-06-03T02:24:42-04:00 | Desktop | 0 | review | We had a booking for 06 sept to fly to Paris and return to Melbourne from Rome. We needed to change the first leg Melbourne to Paris via Singapore date which you can only do via their call centre. It took approx 1.50 hours to change the date. The first person couldn't understand what we wanted so after 1 hour trying to get it sorted we hung up and called back again - different person who grasped what we wanted and sorted it out for us. The first girl wouldn't transfer us to anyone else and said there was no supervisor we could speak to - very poor service and I'd think twice about booking through Singapore airlines again - changes are just far too difficult. | DIFFICULT TO CHANGE FLIGHT DATE BY PHONE | 1 |
2023-06-02T00:44:59-04:00 | Desktop | 0 | review | The first leg of our code sharing flight from Dublin was cancelled at the last minute to Frankfurt.
Got an email short time later from Singapore Airlines saying we were booked on an Emirates that night. Retrieved our luggage from another terminal and waited at Emirates counter for over 3 hours until their counter closed as Emirates said they never received authorization for our alternative flight tickets. Told to go to Swissport in Dublin who were great and arranged a hotel for the night. After getting to the airport hotel at 11-00pm we rang our travel agent back home shortly after who said she had to converse with Singapore Airlines for over 2 hours to arrange alternative flights. Finally got another flight home later the next day which went off without any problems albeit a day later. Our previous experience with Singapore Airlines has been great but this flight was incredibly stressful and we had a feeling of abandonment in Dublin due to a lack of communication from Singapore Airlines. Hopefully just a one off experience. | Flight from Dublin to Brisbane | 0 |
2023-05-31T22:18:07-04:00 | Desktop | 2 | review | This was our return flight from Europe. Plane was comfortable, staff were helpful, cabin was clean, a good experience. Only downside was the food. It would be good if airlines didn't serve you heavy meals at odd times. Perhaps lighter/ fresher, options would be more appropriate. | Smooth flight | 0 |
2023-05-31T22:12:36-04:00 | Desktop | 2 | review | We flew from Australia, via Singapore airport, to Milan. Our flights were comfortable, the cabin was clean and the staff were helpful. Our only slight disappointment was the food- we didn't really like the options. | Comfortable long distance flight. | 0 |
2023-05-31T07:21:21-04:00 | Desktop | 0 | review | As a wheelchair person made to wait till last to board and so no overhead space for carryon bags. Airbus 350 SIN-BOM coach seats are too close and can't lower the trays. Limited toilets long wait for toilets. | Poor handeling of disable people making them wait till last. Coach seats on Airbus 350 too close can't lower the trays w | 0 |
2023-05-30T16:42:28-04:00 | Desktop | 0 | review | I haven't flown to Europe for twenty years, that time I flew with Singapore Airlines because of the inflight service.
I flew to Europe and back with Singapore Airlines in May 2023 and found their inflight service was almost no existence, the food was average and not much of it, good luck trying to get a after meal coffee. Inflight entertainment was too complicated and if you did find a movie you wanted to watch the supplied headphones didn't work very well so much so I couldn't make out half of what was being said. I couldn't chose my own seat the computer did it for us, on one leg we were not sitting together.
The experience with Singapore Airlines was so bad that I might even consider flying Qantas again | How Singapore Airlines have changed for the worst | 1 |
2023-05-30T11:47:50-04:00 | Desktop | 0 | review | I recently traveled with Singapore Airlines on a trip from JFK to Bali, Indonesia in March 2023, reservation number 4DRFLW. As an avid traveler, I feel compelled to share my experience in order to provide an accurate account of my time with the airline.
To begin with, I opted for a coach class ticket, which turned out to be a regrettable decision. The seating arrangement in coach was extremely cramped, leaving very little legroom. The close proximity of the seats made it challenging to read or move comfortably, especially when the person in front reclined their seat. This often resulted in an uncomfortable experience, with their seatback practically on top of my knees, and I am only 5' in height. Even a simple trip to the bathroom became a cumbersome task, as I had to rely on holding onto the seats in front of me for support.
During our layover in Germany, my travel companion and I decided to upgrade to business class, which offered a considerable improvement in comfort and space. However, upon our return journey, we requested an upgrade to business class for the Singapore to Germany leg, but we were informed that we could only upgrade for the entire itinerary. This policy seemed inconsistent, as we were allowed to upgrade on our way to Bali. The lack of flexibility in this matter left us puzzled and dissatisfied.
Furthermore, I must express my disappointment with the attitude and behavior of the staff at Singapore Airlines. Throughout my interactions with them, I found them to be rude and unhelpful, which was surprising considering the airline's reputation. Curiosity led me to inquire about the experiences of my Asian friends who had traveled with Singapore Airlines in the past, and to my surprise, they echoed similar sentiments, sharing that they preferred non-Asian airlines due to concerns about service quality and aircraft standards. This realization only deepened my disappointment.
In addition, I found the process of dealing with Singapore Airlines' customer service to be daunting. Their staff appeared unable to think creatively or go beyond established protocols, which left me questioning their effectiveness and ability to address customer concerns.
It is important to note that my experience with Singapore Airlines encompasses merely the tip of the iceberg. While I understand that every airline can have its flaws, it is disheartening to encounter such issues with an airline of Singapore Airlines' reputation.
Based on my experience, I would advise fellow travelers to consider investing a bit more to ensure a better flying experience. While Singapore Airlines may have its merits, my encounter leaves me hesitant to recommend them wholeheartedly. | Worst Airline Ever with customer service at the airport in Singapore | 1 |
2023-05-30T07:19:55-04:00 | Desktop | 0 | review | I used to have an amazing impression of SQ, until now. I flew to Phuket from Singapore just last week. It was a total disappointment. The plane was small and don't have entertainment screen. The food was served in paper boxes. The only thing good was the service by the crew members. Why am I paying premium prices for a budget flight? The brand name of Singapore Airlines has totally gone down the drain after covid days. | Premium prices for Budget flight for Singapore Airlines | 0 |
2023-05-30T03:01:15-04:00 | Desktop | 0 | review | We purchased a Round The World Fare with the Star Alliance.
I was very disappointed with the seats and the level of service that Singapore Airlines provided. Given that we paid double the Economy fate, what we were supplied with was hardly better than economy. There was no extra space to make a long trip more comfortable. There were no wee extras like Air NZ provided, the lounge for Koru Club members was not available as it has a SG code- even though we booked with AirNZ .
I would never pay extra for Premium Economy with Singapore Airlines again. A waste of good money. | Very disappointing | 0 |
2023-05-29T22:03:06-04:00 | Desktop | 0 | review | Four flights - Brisbane to Singapore to Phuket and return. Absolutely dreadful experience. Still have PTSD from the final flight! Firstly, the food trays in economy are not to be messed with. They sit so low on the seat in front that when you open them out they sit on your stomach at an angle that allows the food/drinks to slide off. Also no complimentary packs as was once the case. I was looking forward to those little slippers they used to give you – nada - but that's ok because the seat in front of you is so close that to bend down to put them on you more than likely would give yourself concussion when your head hits said seat. It also felt like they had managed to squeeze in another four rows of seats at the expense of comfort and ease for passengers.
Food on all flights was inedible but the final flight's food (departed Singapore around 12.45 am) was non-existent - nothing was offered except water and juice until approximately 7 am when baked beans and an egg was served. Who serves baked beans to a plane load of passengers? The toilets are busy enough without the added fibre of a baked bean meal. Can't complain about the service because there was nothing to serve. I really felt like I was flying with some sort of budget airline instead of one that I paid quite a bit of money for. Singapore Airlines once had a fantastic reputation and I was looking forward to flying with them. I certainly won't be flying with them again. It’s obviously all about the bottom dollar now and not flying experience for passengers. | No Stars if it was an option | 1 |
2023-05-29T11:40:34-04:00 | Desktop | 0 | review | Booked return tickets for my family and i . Due to my daughter turning infant to child stage , i had to book a seperate ticket for her only for departure from TRV to SYD via SIngapore. Called customer service and booked a ticket through them .Paid extra for that . Got all details ,printed my e-tickets .
Went to airport for going back to SYD after my holidays . Airport authority said there is no bookings shown in their system under the name of my daughter so we are unable to fly . We came to know about this while checking in . They send us home asking to contact singapore airlines customer care . I had the copies of my daughters return air ticket including the payment done
I called Customer care services and they said the system is showing that i had already flown . How can the system show that a passenger is flying in the aircraft even if that person hasn't checked in .They asked me to rebook the tickets and its again depends on seat availabilities . There is no solutions . No clear clarifications what so ever .
I had flown singapore airlines several times .This is the worst ever experience . I had couple of other incidents and my biggest mistake still used them .
Still waiting for an action from the higher management to rectify my loss of time , money and many more | Terrible booking experience ,,Worst ever | 0 |
2023-05-28T23:42:49-04:00 | Desktop | 0 | review | Most unprofessional travel agency to deal with. They change the booking date without information. Good luck following up with them with customer service. Bunch of non competent people, who does not know what going on. If by chance you deal with once, thats it then they will keep spamming you with calls and messages. They call using private number so you can't even block.
STAY AWAY FROM THEM FOR YOUR OWN SAKE | Stay away from them | 0 |
2023-05-28T02:21:36-04:00 | Desktop | 0 | review | Have flown many times with Singapore Airlines over the last 14 years and have been extremely happy but not anymore. Flew Brisbane to Ho chi min then Singapore back to Brisbane May 2022. Seats extremely uncomfortable and so jammed in that I was unable to recline my seat at 2am on overnight flight as my seat was resting on the passenger behind. Food was so bad couldn't eat it. Only offered a drink at dinner time .
No breakfast was served , not even a glass of water prior to landing at 7am . No hot towels and no amenities packs.
Might as well flown with a budget airline !!!!
Probably will not fly Singapore airlines again unless they improve their service !!!!! | Very poor.... | 1 |
2023-05-27T23:52:43-04:00 | Desktop | 2 | review | Just completed the 18 hour+ flight from Newark International Airport to Singapore. I have travelled from the States to Singapore many times, but have previously flown via United from Newark to San Francisco, and then SFO to Singapore. I decided to try the nonstop flight just to have the experience. Overall, it was as good as an 18- hour flight can be. Sitting in business class with the flat-bed seats was certainly worth the cost. The food was delicious and the movie selection was outstanding. I watched five movies (all recent releases), and as a result was throughly entertained for the first 9-10 hours of the flight. When I finally decided to go horizontal, the flight attendant helped to convert the seat into a bed and I was reasonably comfortable; my only complaint is that the flat bed configuration requires that you sleep on an angle, and there isn't a lot of room to maneuver on the bed. When you want to switch positions, you feel like you are on a rotisserie. However, the plus factors greatly outweigh the inconvenience of not being able to truly sleep comfortably when you are a very tall person. I also like the fact that the flight arrives into Singapore about 5:00pm, and during the summer--this is a plus (at least for me), since it is still daylight in Singapore and I felt that I had a few hours to be active before I crashed. I don't think I will ever say that I am looking forward to a 18-hour nonstop flight, but if you have to fly from the US east coast to Singapore, it is the best way to go. | Singapore Air: Not Overrated! | 0 |
2023-05-27T23:08:39-04:00 | Desktop | 0 | review | Very slow and poor customer service from Singapore airlines. i flew from Johannesburg to Bangkok on 20/05/2023. upon arrival, i notice my luggage was damaged (the bottom of my bag was broken and the wheel broke off). I immediately contacted Singapore airlines for assistance. they replied with several different emails requesting documentation and pictures which i sent. I am flying back to Johannesburg tomorrow (29/05/2023) without a bag i can use for my luggage. Ive indicated the urgency to Singapore airlines but theres absolutely no regard for this. I will definitely not be flying with Singapore airlines again because of this poor service. The disregard is unbelievable. i will also be informing my company and other companies in our network to not use Singapore airlines for any of our staff going forward. I never expected this type of service from what i thought was a reputable company
Thank you | Damaged Luggage | 0 |
2023-05-26T21:08:09-04:00 | Desktop | 1 | review | Singapore airlines have always been our preferred overseas airline based on the quality of service and especially their food quantity. We travelled to and from Melbourne to Phuket via Singapore, 4 flights and did not enjoy any of the food served on the flights. Based on what we saw, we were not alone in returning meal trays barely touched. Surely this should tell the catering staff to lift their game. | What’s happened to one of the best airlines? | 0 |
2023-05-26T16:55:30-04:00 | Desktop | 0 | review | We booked and paid 11 months in advance so that we could get the seats we wanted, and pre-paid for extra legroom seats. Even though the aircraft type has not changed, Singapore airlines moved our seats without permission. I would bet good money that they did so for greed, and no other reason. Unless you want the same thing to happen to you, consider flying another airline. No more business for Singapore Airlines from us. | Moved our pre-paid good seats to bad ones! | 0 |
2023-05-25T19:23:04-04:00 | Desktop | 0 | review | I was flying from LAX to Singapore on Business Class on flight DQ 037 on 24 May 2023.
Did not see a service attendant for the first few hours. Then dinner was served . There was no menu for choices just was given a Tray. Never saw the attendant after that. I was woken up about 8 hours into a 18 hour flight to ask if I needed lunch. After that never saw an attendant . The bed space was small. Never given any toiletries which most Airlines offer
All in all Singapore Airline was a disappointment to me. Will never fly it again | Physician | 0 |
2023-05-25T00:01:04-04:00 | Desktop | 0 | review | Our first flight was SQ 214 Perth to Singapore
We were disappointed with the Singapore Lounge at Perth Airport, it is extremely small, and quite dark.
The flight was nice and comfortable, the meal, the Chicken in Macadamia Nut Crust, we were very disappointed with, it was extremely dry.
Our second flight was SQ 026 Singapore to Frankfurt
This flight was one of the worst I have been on.
My Book the Cook order Roasted Lamb Rack - my Lamb Rack was one chop, a thick one, but one chop?
After eating my meal, I had a sleep. Upon waking I felt quite ill. I think it must have been the food. Unfortunately I vomitted, all over myself. My husband called for help from the fight attendants. Two females appeared and the first question they asked me was what had I been drinking? All I had to drink on this flight was water - if they paid attention to their customers - they should know this. I have never been so insulted in my life. I'm still so angry about this. The flight attendant came and suggested I wouldn't like to have breakfast - don't worry I wasn't going to anyway. There was no offer of any water or anything else.
Our third flight was SQ 2062 Frankfurt to Madrid
This flight was with Lufthansa Airways. The flight was a short flight , unfortunately our luggage was held up for two days. This could not be helped by the flight crew. They could do with some help with communication. Instead the passengers were left waiting, trying to find out where our luggage was.
Our fourth flight was SQ377 Barcelona to Milan
This short flight was crewed by some of the best flight attendants we have ever come accross. We did not have any breakfast. We had eaten a big breakast in the Miro VIP Lounge. This was an excellent lounge, the food was wonderful. The staff on the plane were very attentive, and very engaging. Unfortunately the staff were changed when we got to Milan.
Our fifth flight was SQ377 Milan to Singapore
This flight was better than Sinapore to Frankfurt. There are some inconsistences that I would like to point out. The service my husband and I received was quite stark. He was offered bread or croissant with his breakfast, I was not. I was offered wine on boarding, he was not.
Our sixth flight was SQ223 Singapore to Perth
This flight suffered from the same as the flight from Milan to Singapore inconsistant service. I was also attended by the rudest gentleman I have ever encountered, he was extremely short with his attitude and would grab things out of my hand, I think this is unacceptable.
I was so looking forward to this trip, unfortunately I was very disappointed.
I previously had two trips we had to cancel in the last five years, and I would like to thank Sinapore Airlines for the way they handled the complete refund.
I think I was thinking the staff and service would be as exemplary as the staff handling the refunds.
I look forward to your reply.
Regards
Frances Jojart | So Disappointing | 1 |
2023-05-23T15:59:21-04:00 | Desktop | 1 | review | As I was flying from Tokyo to London, I actually took four flights in May. There is a lot I love about Singapore Airlines, but it really is dependant upon where you are sitting.
On my first flight from Tokyo to Singapore, I was lucky to book a bulkhead seat. Very comfortable and I got some sleep. Unfortunately, I wasn't able to book a bulkhead seat for the lengthier trip from Singapore to London. I was in the last row of an economy cabin and although I was lucky there was no one next to me, I felt very penned in spite of the plane being an A380 - especially when the passenger in front of me reclined. I have put on a bit of weight recently - that could be why, but I didn't feel that way a few months ago when I flew with Emirates on an A380. On the plus side, the cabin crew was lovely, the entertainment system was excellent and I chose the vegetarian Indian option - everything was very tasty.
On my way back, I think I hit the jackpot! I was in the second row of economy with the no bulkhead seat in front of me. No one was in the row beside me and I slept very well. As it was a late night flight I opted for no dinner - even so the the cabin attendants were very attentive and made sure that I wasn't hungry and was well hydrated. One of the best flights ever.
Unfortunately, the trip from Singapore to Tokyo felt - again - very cramped. I was very hungry by that stage and was surprised that on a seven hour flight, there was only one meal served - which was quite later on into the flight. A snack of some kind would have been very welcome.
If I can make sure I get a bulkhead seat or fly in Premium Economy I would definitely use Singapore Airlines again. Although the stopover time in Singapore was very long, the flights were very reasonably priced. A bit of a mixed bag but the service was universally good.
But if my budget stretches I may choose Emirates next time I fly. | The Good and the Bad | 1 |
2023-05-23T13:41:38-04:00 | Desktop | 0 | review | I can see from the reviews that Singapore airlines is not what it used to be in terms of customer service and communication they are atrocious!
been trying to get a refund for over a year since March 2022.
1st of all they changed my flight so I said i can not use that flight tried several times on the website to comminicate about it and it was so difficult and response times up to 15 days! finally I had to go to Jakarta to a Singapore airlines office to speak to someone. They acknowledged and accepted my claim but said I can just call to make a new flight resevation at a later date. During that time trying to speak to someone over the phone was impossible. Huge wait times I mean over an hour. I gave up. This year I requested a refund and I received an email saying I would get the refund within 6 weeks? this is after a year had gone by. Still waiting for the refund 6 weeks late no confirmation it had been refunded. I wrote again notifying the airline my email address had changed which I did through the Singapore airlines FF portal on the website. you have to go through a security text message to verify its you to do this. Then I get another email saying they need to verify who I am and I need to send all the information again. OMG sooo Frustrating! Still waiting! I am wrting this review because of my frustration. I will not use this airline agian and want to warn others about my experience. This was business class flight & I am a Gold star alliance member. This is totally unacceptable as an airline and if there is a consumer complaints portal in Singapore I would love to know who to submit my complaint to about Singapore airlines. | Singapore airlines poor communication being trying to get a refund/credit for an unused flight for over a year! | 0 |
2023-05-21T22:54:14-04:00 | Desktop | 2 | review | It’s hardly surprising that Singapore Airlines ranks so highly in the world. Their service, food and wine are absolutely tops.
First time I’ve flown with them, I’m sure I will again. | Great Srvice | 0 |
2023-05-21T15:58:30-04:00 | Desktop | 0 | review | I flew with Singapore Air for the first time not long before covid and was impressed by everything, seat comfort, food, movies and service. My last flight was a total disappointment. Not many movies and the food was disgusting, it was a code share flight and I couldn't even get lounge access on a 5 hour layover. Won't be in a hurry to fly again with them. | Really Falling | 0 |
2023-05-21T14:10:48-04:00 | Desktop | 1 | review | Used to fly SQ for SIN-JPN route often prior to pandemic, but every aspect of the flight quality level has dropped significantly after the pandemic. Not asking for more than what economy class should be, but upset to see the economy class standard is no longer the same as before.
Like many passengers have reviewed, no more hot towel service, a few items taken off the meal tray and reduced baggage allowance. During a recent flight back from Osaka-KIX, the meal tray really look embarrassing for a top notch airline. It was Japanese curry rice which consist of 4 very small pieces of beef cubes, 3 small cubes of potato and 2 slices of carrot, with plenty of gravy on top of an onigiri sized rice; there is a bun with butter, a packet of biscuit with cheese spread and ice cream. If cost is an issue, I guess just provide each passenger a packet of Hainan chicken rice or Nasi Lemak, which probably will look more presentable and representative of SG. | Sigh.... | 1 |
2023-05-20T21:53:00-04:00 | Desktop | 2 | review | Booked online and was able to select my seat for both flights (as had a stop over in Singapore for one night) then night before leaving it was easy to check in online.
When I arrived at airport it was quick and easy for dropping off luggage and getting through security.
Comfortable seats, entertainment good, meals were quite good. Similar comments for the longer leg to Milan and no problems picking up bags. | Sydney-Singapore-Milan | 0 |
2023-05-20T17:35:50-04:00 | Desktop | 0 | review | Arrived at Bangkok airport after transitioning at Singapore airport. We got off the plane at Singapore to then get back on the same plane to go to Bangkok.
When we arrived at Bangkok we were greeted by someone holding up a sign with our name on it.
They then informed us that our bags were back in Bangkok.
We were told that the bags were on the next flight which would arrive at 7pm. We had to leave airport around 7pm due to a paid pickup waiting.
We were told that the bags would be delivered to the hotel.
They finally arrived at the hotel at 11.30 pm.
This meant we were awake for 24 hours , and tired.
Firstly, how can you lose a bag which should have stayed on the plane, and secondly, why did it take so long to be delivered to the hotel?
There were other travellers from Adelaide on the same flight who had this happen.
Not a great look and start to a long awaited holiday. | LOST BAGS, EVEN THOUGH WE FLEW ON THE SAME PLANE FOR BOTH FLIGHTS | 0 |
2023-05-18T23:21:38-04:00 | Desktop | 1 | review | We have flown with Singapore airlines many times before and on this trip we found the service especially the meal service to be very average. Cabin was clean, seats were uncomfortable and leg room on new planes appear to have got smaller. Not a good choice of food and quite average when you get it. | standards are slipping with this top-class airline. | 2 |
2023-05-18T23:18:34-04:00 | Desktop | 2 | review | My wife and I flew Singapore Airlines Economy, return from Singapore to Perth. The seats were comfortable albeit a little cramped, as Economy seats tend to be, the food was good although a little difficult to eat in a relatively small space, the in-flight entertainment was good and the staff were personable – so a reasonable flight experience. I’m 6 feet tall so I could cope with a five-hour flight, but I wouldn’t like to contemplate a long-haul flight in these seats.
One slight annoyance: - when I booked these flights back in December, I had some problems using our Krisflyer points and so contacted Singapore Airlines customer services who completed the booking for me. Subsequently I was charged 68 SGD – around £41 – which was initially explained as a credit card fee. Having challenged this, the charge was eventually explained as a service fee applied when using customer services to make a booking. My complaint – that charges like this need to be explained before the customer commits and not afterwards is still awaiting a formal response from Singapore Airlines some five months later. Customer service standards with this airline are certainly falling so be aware of this practice before you make a booking through their contact centre. | Reasonable economy flight but beware of charges. | 0 |
2023-05-17T23:39:30-04:00 | Desktop | 0 | review | So I thought hey, let's book with a 5 star airline for my honeymoon! Boy was I wrong, they can't even make the booking? Waited for confirmation and received nothing so I call my bank and they confirm money has been sent, call the airline and on multiple occasions, they tell me they have no booking for me and received no money, after abusing my bank refund as Singapore airlines refused any knowing of this booking, finally received some food news that Singapore airline had a glitch and the money would be refunded in 10 business days, never had I gone through so much stress and I asked for compensation and kept getting oh we cannot confirm any compensation as there was never a booking.... | DO NOT BOOK WITH THIS AIRLINE! | 0 |
2023-05-15T05:09:30-04:00 | Desktop | 2 | review | Flying with Singapore Air from Istanbul to Singapore and then Surabaya and back to Istanbul was fabulous!
Particularly with the professional approach and care of Ms. Zulfiye Keles from Singapore Air-Istanbul , she organized all details for our special son with wheelchair; as get in-out of airplane, seat(cannot sit-posture problems), food(cannot chew/feeding problems), and all for my son’s needs that she took care of our son was wonderful.
We are very thankful to Ms. Keles and all Singapore Air team.
We had great service on airplane for our son’s special needs. All the people from check in to gate people and flight attendants were great and helpful; made us all feel safe and comfortable.
We will fly again with Singapore Air in 6 months everything works out wonderfully.
Happy we chose Singapore Air.
Thank you very much. | Singapore Air is the best for Special Care Children !! | 1 |
2023-05-13T19:55:02-04:00 | Desktop | 2 | review | On such a short flight the service was great. Food was tasty and a glass of wine with it hit the mark. Much better than the previous flight into Singapore. | Much Improved | 0 |
2023-05-13T19:51:58-04:00 | Desktop | 1 | review | Boarding was on time and the flight was pretty full. Good movies and seat comfort was okay but the food was terrible, tasteless breakfast with no salt or pepper to season anything. Yuck. | Bad Food | 0 |
2023-05-13T03:23:02-04:00 | Desktop | 2 | review | Travelled with Singapore airlines for the first time with family. We loved the overall experience. The food was good (took me by surprise as I'm yet to taste good in-flight food) , the seats were as expected in economy with the leg space being really good. The staff were polite and accommodating. Despite their busy schedule, they helped change a couple of food orders for my family.
Highly recommended airline for economy travellers! | Great experience! | 0 |
2023-05-13T01:09:49-04:00 | Desktop | 0 | review | We have just returned from Bali. Our return from Singapore with Singapore Airlines was more than disappointing it was unacceptable. We flew Premium Economy, the seats are more comfortable but once the person in front reclines their seat it’s is as bad as economy. You need to book row 31 for window seats or middle 33 .. if not available don’t waste your money. Seats aside what was the deal breaker to travel with Singapore again was the crew. The attitude was terrible. They clearly did not want to be working.. rude, indifferent and clearly irritated by every passenger. Food was dreadful, cold and a lack of drinks being offered. Should have asked but didn’t want to poke the bear… High price tag for low and poor service. | Poor on all counts! | 0 |
2023-05-11T01:57:41-04:00 | Desktop | 0 | review | In general aircraft gave the impression of being old and tired, seat was uncomfortable and soggy, seat recline not working, seat hight not sufficient (I am 6ft 2in)
WI-FI not available to Premium Economy passengers, had travelled with Qantas 3 times in Economy recently WI-FI provided free.
Not the Airline it was | Tired Aircraft, poor facilities0 | 0 |
2023-05-10T01:02:18-04:00 | Desktop | 2 | review | My first trip after the pandemic was a little disappointing. The aircraft was good (an A350) but the Business seats were poor compared to their competitors. It is apparently their 'regional seat' for shorter haul journeys. It is too skinny and a tight fit for your feet if sleeping. It is 'second class'.
Food was good but the staff forgot to offer me the Refreshment meal. I did not complain because the tray table at my seat was not working properly and I did not want to be caught jammed in my seat ( as happened at Lunch). However, they did not find out until clearing up and while apologetic, it was poor considering the prices demanded for Business these days. It also appears that you have to ask for a second drink as I was never offered one. Tea and coffee are in short supply as well.
I 'booked the cook' for Lunch and the food was excellent but like 'special meals' it came early before the regular meal service and I had finished eating before any wine or other drinks came around.
The Cabin Crew are always nice but it appears that organisation is lacking and my flight was disappointing as a result. Certainly second class for the price. | Singapore Airlines Second Class | 0 |
2023-05-09T05:47:14-04:00 | Desktop | 0 | review | If there was an option for no stars, I would select that.
Singapore Airlines from Bangalore, India to Singapore which was set to depart at 0120 was delayed by ~3 hours. The flight reached Singapore at 1130. Due to this the connecting flight to Perth which was set to depart at 1200 was missed. Due to this I along with my partner had to stay in Singapore city overnight at our own expenses at a hotel.
On arrival in Singapore, I inquired with Singapore Airlines Duty Manager on what our options were as our onward journey had been disrupted due to this delay of almost 3 hours to which I was offered no solution at all. In fact, my request was brushed aside by the duty manager based on the fact that I did not have a connecting flight booked with Singapore Airlines or Scoot and that this situation was "no longer Singapore Airlines Problem". I explained to the Duty Manager that a missed connection (either with Singapore Airlines group or any other carrier for that matter) put us in a position where we would incur costs associated with accommodation, meals, transport and loss of pay (in my case) to which the duty manager responded that those would have to be borne at my expense even though the delay was caused by a Singapore Airlines. As mentioned earlier, the general gist of the responses I received from the duty manager was that "this is not our problem".
The treatment meted out to me by a duty manager was sub par to say the least and certainly was not expected from an airline which is considered to be among the best in the world. I even worte to them and they have conveniently told me that I need to check with my insurance company and that they aren't liable. | World's 2nd Best airline must be a Joke! | 1 |
2023-05-08T17:53:16-04:00 | Desktop | 0 | review | This was a terrible flight. A tiny business class bed, no sheets/covers, horrible pillow, terrible covers Zthat were crumpled and shabby. We left at midnight and we’re offered food. We were woken at about 5.00 and offered food but I couldn’t get a cup of coffee and when I did it was cold…really cold. Hey friend in coach couldn’t get a bottle of water, food was ok, just… and a sweet white wine…
This plane should have been burned straight after COVID. The service is NOT what we would expect from Singapore airlines ! Take this tip… avoid SG airlines | Don’t use this airline | 0 |
2023-05-07T07:58:13-04:00 | Desktop | 0 | review | I understand how an airline can lose a suitcase. What I don’t understand is how an airline does not have a system in place to track a lost bag, communicate with the customer and close out the case in a respectful manner when the bag never shows up.
Let me try and explain. I have been flying SIA back when they were still Malaysia Singapore Airways. I've always been impressed by the quality of the service until my last trip from Cape Town to Bali. In short, one of our bags never made it. I understand this can happen. It is not just the inconvenience of a lost bag it is also mourning the loss of memories for the items that were in the bag.
Repeated phone calls and visits to the airport never resulted in the case being closed. It has been a year since the bag was lost and intermittent and sparse communication still leaves us wondering about being compensated and being done with this issue. Pretty shocking customer service. | How Singapore Airlines lost my bag and also lost me as customer | 1 |
2023-05-07T06:00:53-04:00 | Desktop | 1 | review | Where can I start now… SQ has just dropped its standards when it comes to meals, drinks and onboard amenity kit. Only one meal on a 7.30 hour flight from SIN to SYD and no amenity kit on an overnight flight.
You get a dinner meal and that’s all you get. No breakfast, NO tea or coffee in the morning. The crew just take trays of water throughout the flight. Also the dinner is only 2 courses meal. Even Emirates is still serving 3 course in economy. Interesting that SYD to SIN sector you get two meals and more. Does SQ discriminate on who is flying onboard ? Qantas is providing 2 meals on SIN to SYD sectors.
It feels like SQ has cut down on many things and charging customer must higher fares for low quality product.
SQ can't be considered as 5 star airline anymore. You might as well fly on Scoot for lower fare and pay for the meals.
Crew and the aircraft are good but meal service is failing SQ.
Please restore your services to pre-covid times. | Singapore to Sydney on Singapore airlines economy class | 2 |
2023-05-07T03:33:41-04:00 | Desktop | 2 | review | Vietnam to Singapore we were provided with a decent tasting meal and consistently good service.
Singapore to Manchester an entirely different experience.
Awful food and not a great service.
All I can say is don't chose the Carrot Cake Option. Nothing to do with what it sounds like! It smelt herendous & consisted of Prawns amongst other things.
Same with the Snacktime Bun we were given. It smelt vile & tasted of fermented fish in the middle. I felt like throwing up.
The Scrambled Egg / Spinach option wasn't edible. I called for a flight attendant to ask for an alternative. After explaining the food was inedible, I was asked what was wrong with it as everyone was eating it without complaint!
The last thing I wanted or expected was attitude from the air stewardess! | Good Food versus Bad Food | 3 |
2023-05-06T23:03:03-04:00 | Desktop | 1 | review | After flying a few times with Singapore Economy Class I decided to splurge and try Business Class, but I was disappointed for one main reason: I remember the slogan for Singapore Airlines used to be, 'Singapore Girl, you're a great way to fly!', and this is one of the rare cases of 'truth' in advertising and one of the main selling points and points of difference for Singapore airlines. But obviously, this slogan is not very PC or woke, and is no longer used because of those reasons; but that does not mean it isn't true or effective marketing. But worse than that, the Business class cabin was staffed by way too many male flight attendants; and even worse, the 'team leader' for all the flight attendants on all Singapore Airlines fights I have experienced (business and economy) was a man! So, Singapore Airlines have gone from 'Singapore Girl, you're a great way to fly!', to way too many male flight attendants and not even a Singapore girl or woman being the the boss of the inflight cabin crew! That is extremely stupid and disappointing! For Singapore Airlines to relinquish one of the best and most truthful slogans in airline marketing history because of woke or otherwise pressure is political correctness and 'equal opportunity' gone mad! Isn't it funny that for years women strive for equal opportunity to no avail, but when whining men cry for the same it is instantly realised to the detriment of everybody, including an airline's effective marketing slogan. The vocation of flight attendant is a 'care' vocation, like a tour guide, like child care, like elderly care, men should not do it. I will avoid Singapore Airlines in the future for this very reason: 'Singapore 'Man', you're NOT a great way to fly. | Disappointing | 2 |