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2023-05-05T23:27:16-04:00 | Desktop | 1 | review | The Airbus was an older model with no touch screen, no automatic seat adjustment and worst of all was the diagonal sleeping arrangement. Absolutely uncomfortable and squashed.
Fortunately the great service and food made this trip bearable.
So why use the new airbus between Singapore and Adelaide, a shorter trip, as this plane was super comfortable? | Why use older Airbus on long-haul between Singapore and Cape Town? | 0 |
2023-05-05T04:17:32-04:00 | Desktop | 0 | review | We have used Singapore Airlines many times as it flies direct out of Adelaide. Our flight over was fine even though the food was truly awful.
On our return flight our bag was being transferred from a connecting flight from Vientiane for our flight back to Adelaide. We made it back fine but no luggage.
Our bag has not yet been returned even though I have an air tag inside it and I have provided Singapore Airlines with a photo of where the bag is located in Changi Airport. It is so frustrating to know exactly where it is and has been since we landed there and yet still get the standard line...we are still trying to locate your bag. I wonder if any one actually looks? Our 2 view of the Airline has collapsed as a result. | Not what it used to be | 1 |
2023-05-05T02:30:40-04:00 | Desktop | 0 | review | Wow. First flight with Singapore Airlines post pandemic and its nearly unrecognisable.
- new aircraft have much more cramped seating
- food is nearly inedible
- inflight entertainment system not working
The crew remain very attentive and tried their best to resolve the entertainment issues. But given such a poor product to begin with there efforts were redundant.
Very poor value airline. Why pay top price for a extremely bad experience?
Fly anything but Singapore Airlines. | SQ reputation has not survived the pandemic | 2 |
2023-05-04T21:08:50-04:00 | Desktop | 1 | review | Traveling back to New Zealand on this flight - had exit row seats in economy on an A380-800. probably seems good on booking but didn't enjoy the space seated in the seat. The seat just didn't seem wide enough? The ability I get straight out and stand up was great, but the nearness to the outlets was a let down. The food was. average to poor and wasn't what I remember pre-COVID. The flight was clean and crew kept the toilets very clean, but a full flight and seems the titles were always in use. In hindsight should have booked a window and aisle seat and hoped no booked the middle seat - lesson learned. Overall I found the standard of service had dropped and wasn't as good. | Seems the standards in some areas have dropped .... | 1 |
2023-05-04T11:07:33-04:00 | Desktop | 0 | review | Lying in bed listening to a thunderstorm in Langkawi my mind wandered back to how disappointed I was with my first Singapore Airlines flight. We travel to S E Asia a fair bit but usually SA is too expensive. I'll take a cheap flight and pay more for bulkhead seats, etc. This time I didn't bother because of all the gushing about SQ A350 plane.
Well more fool me. The seat was a shocker. Thin back and actual seat padding. I'm about 5 foot ten and I swear my knees were jammed up against the seat in front.
The food was rubbish and when food service was over, the woman in front reclined into me; I couldn't move, so I reclined and the woman behind me screamed at me. So thanks SA, my first mid air skirmish in 55 years of flying.
The flight was only saved by top notch cabin crew service and the fact that we had a spare seat in our row. Never A350 again. | Such a disappointment | 2 |
2023-05-04T04:00:24-04:00 | Desktop | 2 | review | An amazing flight from Sydney to Singapore on Singapore Airlines A350 wide bodied airliner. From the ease of check in and boarding to a fantastic on board flight crew this flight could not have been better. The meal service was good as well as the drink selection. Seat back entertainment was more than adequate for the 8 hour flight. Overall a great flight and good to see that the service has not changed in our post Covid world. | Sydney to Singapore - fantastic flight | 0 |
2023-05-03T08:41:22-04:00 | Desktop | 0 | review | I love the Singapore airlines crew, about the best out there. Their business class seats, however, are the worst. There is no room directly in front of you and there is a small footwell at the side. The result is a really cramped lie flat experience. This could have been easily solved by having the seats staggered creating legroom directly in front...as most other airlines do. Crazy stuff, great crew let down by stupid design. Would never pay the dollars to flybwith them again. | What were the designers thinking?? | 0 |
2023-05-01T20:29:06-04:00 | Mobile | 2 | review | Now for our 7th Trip to USA , SFO , we choose Singapore Airlines on November 18th 2022, through Travel Agents.
from Chennai to Sanfrancisco, in Economy class through Flight Numbers SQ 525 & SQ 034 .
The journey is beyond our expectations.
Seat spacing is just sufficient for the long stretch journey & excellent care from the Air Hostess at every serving of drinks & food & guiding us to get the wheel chair arrangements at landing times through a special wrist band identification, as we are Senior citizens with Ailments.
We got very good excellent tasty vegetarian meals this time through this Flight.
We never felt any strain at any point of time.
As we are Kris Flyer members, we got preferential seats & nice treatment by the wheelchair assistance.
As we are returning through this Singapore Airlines SQ 031 for our return fight to Chennai on 5th May 2023 from SFO,
we are eagerly waiting for a delightful journey again through Singapore Airlines.
RANGADURAI Ramanujam
Senior Trip Advisor writer. | A Pleasant journey through Singapore Airlines to USA | 0 |
2023-04-30T22:17:25-04:00 | Desktop | 2 | review | We flew from Singapore to Hyderabad. The flight was comfortable, service was great. This is not our first flight and always Singapore has been great in service, timing, professionalism. | Great service | 0 |
2023-04-30T09:12:48-04:00 | Desktop | 0 | review | They changed my flight without proper notification. And then when I asked them for any possible solutions they were extremely rude. They refused to take any responsibility and were just horrible to deal with. I even asked to speak to a supervisor and the guy simply said there is no one else to talk to. They will send an email to your spam folder, tell you that you didn't see it and it isn't their problem. Horrible company will never deal with them again. | Rudest Customer Service I have ever experienced | 0 |
2023-04-28T14:54:20-04:00 | Desktop | 1 | review | This was a very disappointing experience considering the hype around the SQ soft and hard product in business. Firstly let me say the Silverkris Lounge at Changi T3 was excellent. It was the highlight of my flight. Normally the lounge is just the teaser with the inflight experience the main event. Unfortunately the inflight experience was just disappointing. At pre-departure I was offered a juice or champagne and I asked for water. The FA literally told me to just drink from my water bottle. No big deal but just not the right tone to set in a premium cabin. Then there is the seat. I flew the a380 with their new a380 business seats which i just didn’t like. I found the seat uncomfortable and the seat padding pretty hard. Their seat configuration was just really limited and the seat buttons very unresponsive when pressing them. This was a night flight and this seat is just a terrible for sleeping. The design when in flat bed mode forces you to lie on an angle which was very awkward and uncomfortable. The “seat cover” provided was very thin and no padding meaning you felt all the padding and upholstery of the seat which was just not very soft or giving. The blanket provided was just too small and meant that either my arms or my feet were sticking out the entire time. The seat looks good but for me was a total functional fail for comfort and awful for sleeping. Sadly the food service was a real let down on this flight as well. I “booked the cook” for my meal which certainly raised my expectations but what I got was average, bland noodles that looked no different from the other inflight offerings. My travel companion took the inflight breakfast offering and this was literally one of the worst meals not just in business but in any cabin class. The scrambled eggs were quite literally inedible. A goopy stream of “bits” of egg that must surely have been powdered or reconstituted egg, It was just disgusting. Totally unbelievable offering on a business class flight. Whilst the flight was on time and the FAs polite and efficient I would not fly SQ business again unless it was a discounted ticket and I would be very hesitant even then to book a night flight on the a380 with this seat. | Disappointing | 4 |
2023-04-28T08:18:49-04:00 | Desktop | 0 | review | I looked forward to travelling my first time with Singapore airlines as I heard good things. What a let down. Delayed times, inedible food, broken seat, crappy inflight entertainment. The list goes on and on. I don’t even mention the trip coming back. You guys suck. Never again. | Singapore airlines sucks | 1 |
2023-04-26T00:51:46-04:00 | Desktop | 1 | review | Premium Economy choice between Qantas and Singapore Air?, easy, QF wins hands down! Took a flights between Australia and the Spain on SQ and would not waste my money on PE or Business Class in future, mediocre at best. We were treated better in Economy on SQ!!! | What happened SQ? | 0 |
2023-04-25T23:04:30-04:00 | Desktop | 0 | review | All three of our suitcases were left I. Singapore for two days and they refuse to pay compensation for the clothes we had to purchase! We’re non resident to Australia | Refuse to compensate for delayed baggage | 0 |
2023-04-25T08:00:13-04:00 | Desktop | 2 | review | 3 segments on SQ: ZRH-SIN-DPS and SIN-LHR (B777, B787 and A380). Very comfortable seats, friendly crew, great entertainment system, I've ordered vege-meals tasty and they were tasty and sufficient. Transit at SIN surprisingly a bit chaotic but the crowds were overwhelming. 9/10. | Still a great airline | 1 |
2023-04-25T04:55:14-04:00 | Desktop | 1 | review | Flight on 22 April - Definitely downgraded since COVID. You used to get a flight pack, hot towel and an offer of a drink even before you left the ground, now ZILCH. There are much fewer flight attendants. They were practically running to try and get everyone their meals. You had no chance to ask for any other drinks as they were just too busy. There are no beauty items in the lavatories anymore. You used to be able to go and freshen up before landing but there was nothing. The lights were kept so dark I couldn’t work out how to open the lavatory door at first, which seems silly, but it really was quite black.
Flight on 23 April - We then changed to SQ432 for a flight to Male, Maldives. Two stewardesses and one food cart for the whole economy section. We left at 10:05 and got our meals at 13:30. By the time the stewardesses got to our row their hands were shaking as they had to try and get people to choose the fish option as they ran out of the chicken option by the row behind us. Once again there was no chance to ask for a drink as the stewardesses were just too busy. One lot of parents let their child run down the walkway several times which we didn’t think should have been allowed for several reasons, one of them of course is safety.
The space for each seat has definitely grown smaller. You don’t have enough room to reach down in front of you really, unless you’re lucky enough to be on the aisle.
We used to find this airline terrific. We will be able to compare later in the year when we travel Air Canada and Lufthansa. We will let you know. | Downgraded Airline Services | 1 |
2023-04-25T04:45:56-04:00 | Desktop | 0 | review | Very bad experience with connecting flight,after having boarding pass from Australia they left us on the airport because of the security was lazy to do their duty.they spoiled our surprise to attend my sister’s marriage and i hate that.I really never recommend the connecting flights with singhapore airlines.will never board this flight because of bad memories,i have to treasured that because of my sister’s wedding.every time i am thinking about that I really hate that. | Horrible | 0 |
2023-04-24T19:35:14-04:00 | Desktop | 0 | review | Singapore Airlines only on the name on the papers . Can’t see on the services . Spend $1500 one side from Nz to Trv via Singapore. I had horrible experiences during my travel.
Initially I requested to add fragile sticker on one of my check in bag . Staff forgot to add before its gone . Finally i got it with broken pieces.
Cleanliness in seat areas was also unacceptable. Found previous travellers coffee stain, chewed gums, and ripped seats
Meals are not cooked properly, next to my seat old couple got uncooked meals. They requested fish but staffs gave chicken. Finally they ate the coffee n pieces of bread 🤣.
Raise my concern to airline on about march 13 th I received response from Customer Relations Officer Australia and New Zealand Singapore Airlines on April 25 th
On the contrary. Singapore Airlines are only on the top on websites or on the articles. Reality would be bottom,
They are exploiting the travellers from newzealand coz of lack of other flights on this sector
Thanks | 👎🏿 | 0 |
2023-04-24T08:58:58-04:00 | Mobile | 1 | review | Singapore Airlines has always evoked a sense of safety and comfort. I have always enjoyed their flights and their care. So, as usual, I once again booked my family on the Singapore Economy for our vacation to NZ.
Right now on board SQ 285 from Singapore to Auckland. Two hours into the flight, no drinks, no food offered till now. I had to press the service button to get a glass of water and the crew wasn't very welcoming. My wife also pressed the button for some water, no one came. She got up, walked back n git her water.
I don't know, whether Singapore Airlines has deliberately lowered the service standards in Economy to push sale Premium Economy, but for sure there is a marked deterioration to the earlier famed Singapore Air hospitality. | Disappointment at the deterioration of Service Standards | 0 |
2023-04-24T05:23:25-04:00 | Desktop | 0 | review | We've used Sinapore Airlines, (economy class), in the past and been happy with the service and food. This year we booked to fly to Melbourne, from Manchester, expecting the same good service.The first indication that things had changed occured not long after booking. We received an email stating that our flight times to Frankfurt had changed. In reality this meant we couldn't make the next stage flights to Melbourne. No alternative was provided and SA were not in the least bit bothered that we could no longer actually get to Melbourne. After an hour or more on the phone to SA my husband managed to get new flights. Sadly, this poor service contined on the flights. The food was awful - poor quality. I wondered if it was just the gluten free meals, (bread roll still frozen to name just one problem),but my husband who had the standard food, also found some of it to be inedible. I was also offered snacks containing wheat/gluten even after I'd checked with the cabin crew that they were gf. Barely an apology and no alternative offered. In additon to this, not enough water offered on a flight of almost 14 hours - people had to keep going to the galley asking for drinks. The overall impression is that Singapore Airlines no longer care about their passengers. We most definately would not recommend. | Poor service and awful food. Used to be good - what's happened ? | 2 |
2023-04-23T07:04:35-04:00 | Desktop | 2 | review | Singapore Airlines A350-900 medium-haul aircraft is fitted with two cabins with 40 Business Class seats and 263 Economy Class seats. The 40 seats in Business Class are split into two sections, with 28 seats in the forward cabin, the larger cabin and 12 seats in the smaller rear cabin. The 1-2-1 seat configuration in Singapore Airlines’ regional Business Class product gives all passengers direct aisle access.
There are three lavatories, one located up front right behind the cockpit and another two between the two Business Class sections, serving all 40 passengers in Business Class. Singapore Airlines differentiates its Business Class lavatories from Economy Class by fitting them with brown leather backsplashes on the bulkhead. Singapore Airlines is one of the few airlines that packs its lavatories with amenities for guests’ convenience.
Singapore Airlines regional Business Class seats have a seat pitch of 60″ and measure 28″ wide, providing its passengers with excellent legroom and enhanced privacy despite not having a door, thanks to the cacoon seat design. Singapore Airlines regional Business Class seats feature a 180° lie-flat bed. The seats come with several handy modes programmed into the seat control buttons on the side of the seat. Besides the seat controls, Singapore Airlines also included light controls and attendant call buttons on the touch-panelled seat control buttons.
pops out in its storage mode, which is half the size of the table. Passengers who do not need the large table can use it in its storage mode. The seat table folds out to its dining mode, which is twice the size of its storage mode. The seat table does not feel wobbly and is perfect for dining and working on a 16″ laptop. Under the IFE screen is a footwell, which is meant for passengers to stretch their feet into when the seat is deployed in its bed mode. Singapore Airlines fully used the space under the footwell by leaving it empty to double up as a space to stow carry-on or for passengers to place their shoes.
There is no lack of storage space on Singapore Airlines’ regional Business Class seats. There is a small cabinet at the side of each side for passengers to stow smaller items like mobile phones and passports. The small sliding door installed at the cabinet ensures the items inside remain secure and out of sight. Within the cabinet, passengers can find an international power socket and two USB charging outlets, making it very convenient for passengers to get juice for their devices. A hook next to the cabinet creates space for passengers to hang the headphones provided by Singapore Airlines when not in use. Singapore Airlines designed the space by the cabinet as a side table, which doubles up as a cocktail table, for passengers to place small items on. I thought the biggest flaw with the Singapore Airlines regional Business Class seats was the placement of the seat pocket. The seat pocket is placed at the lower corner of the seat on the back of the seat in front. Passengers wanting to access the seat pocket must unbuckle their seat belts and stretch for it. The seat pocket seems to be meant only for Singapore Airlines to place in-flight magazines and safety cards as it is too shallow (and tight) to fit in anything else.
Singapore Airlines fits its Business Class with a large 18″ LED touchscreen TV. The LED TV can be tilted downwards so passengers can still watch the numerous options on KrisWorld lying down on the flatbed mode of the seat. The entertainment options on KrisWorld are laid out in an intuitive menu for passengers to browse and select from hundreds of shows, from the latest blockbuster movies to TV shows and even games. KrisWorld can be accessed via the touchscreen function on the TV or via the mobile phone, like IFE controller found under the seat controls at the side of the seat. Singapore Airlines supplies noise-cancelling headphones to its Business Class passengers. These headphones effectively cancel out the ambient noise from the aircraft cabin and are comfortable to put on. Business Class passengers are given free wifi to use onboard.
Singapore Airlines does not offer its signature “Book the Cook” service for flights originating from Bangkok. I opted for the Indonesian Fried Rice, while my friend chose the Pan Fried Salmon. Of the three courses of the meal served, I thought only the appetiser was tasty. The Indonesian Fried Rice I had was disappointing in taste and presentation. I thought the presentation of the meal did not enhance its appetising appeal, the fried rice looked haphazardly splattered on the china, and the vegetables looked like a mess. The grilled chicken tasted blend, the fried rice tasted like plain steamed rice, and the vegetable was overpowered with spiciness. The sticky pudding dessert looked like some mouldy bread, but I tasted the dessert nonetheless. The pudding was too sweet for my liking that I had to wash the taste with Coke. My friend also commented the Pan Fried Salmon he opted for tasted bland and dry.
Service on Singapore Airlines Business Class was exceptional. The excellent service started the moment I boarded the aircraft. Cabin crew offered me pre-departure drinks, introducing Singapore Airlines’ latest cocktail, Bellini. When told I do not drink too much, the cabin crew offered me another glass of orange juice in case I was not too fond of the cocktail. Before taking off, the cabin crew – Stephanie stopped by every seat under her charge to introduce herself to all the passengers she would be taking care of during the flight. Despite a full flight, I find cabin crews onboard made an effort to check in with passengers if we required anything else.
Towards the end of the flight, a passenger sitting across from me started to make noise about the requirement to submit an online arrival card in Singapore. He kicked up a ruckus that the ground staff did not inform him of this requirement. Instead of brushing him aside, I witness Stephanie patiently helping the passenger fill out an online form while her colleagues stand in for her to conduct pre-landing checks. I overheard Stephaine volunteering to share her mobile data with him when we landed to ensure the passenger could enter Singapore smoothly. Despite it being the passenger’s fault for not checking the immigration requirements, Stephaine handled the situation with much patience and professionalism. | Excellent Flight on Singapore Airlines Medium Haul Business Class product | 0 |
2023-04-23T06:39:30-04:00 | Desktop | 2 | review | We flew on Singapore Airlines B787-10 for this flight. The Economy Class cabin is further segregated into two sections, with 150 seats in the forward cabin and 151 in the aft cabin. Singapore Airlines uses three colours: brown, grey, and turquoise, for its Economy Class seats. In addition, the use of mood lighting for different moments of the flight, such as white lighting during boarding and disembarking and purple/orange lighting during the morning flight time, allows passengers to relax during the flight.
There are several lavatories dotted across the two sections of the Economy Class. The lavatory onboard is not exactly the largest, but it is very functional. The mirrors in the lavatory make the space appears larger than it is. The hardworking cabin crews on Singapore Airlines constantly kept the lavatory very clean for the duration of the fight. I like the touch-free features, such as the sensor-activated tap and the toilet flush to the step-activated trash bin cover, which provided convenience to passengers and were extremely important in this endemic period. Singapore Airlines is one of the few airlines worldwide that still provides toothbrushes in their lavatories other than the standard hand soap.
Economy Class seats on Singapore Airlines B787-10 are arranged in a 3-3-3 configuration. Each seat has a 32″ seat pitch and measures 17″ wide with a 5″ recline. Despite the very thin-looking Economy Class seats on Singapore Airlines, which do not seem to provide much cushioning, these seats are very comfortable for the short two-hour flight. In addition, the four-way adjustable headrest contributes to the comfort afforded by these Economy Class seats. The controls for reading light control and call attendant buttons are found under the IFE screen. There is also a sizable tray table on every seat. A standalone cup holder is fitted under the IFE screen, allowing passengers to stow their cups of drinks without needing to deploy the tray table. The seat pockets on Singapore Airlines are designed to allow passengers to maximise the usage of these pockets and also make it easier for passengers to locate the items they placed inside the pockets.
An 11.1″ touchscreen TV is fitted in every Economy Class seat. There are many entertainment options on Singapore Airlines’ KrisWorld, ranging from the latest Hollywood blockbusters to TV shows. The intuitive menu options on KrisWorld are very well organised, making scrolling through them a breeze. Singapore Airlines provides earplugs for every passenger, though some might not find stuffing things in their ears comfortable. Singapore Airlines also provides complementary wifi for its KrisFlyer members (regardless of status) and passengers flying in Business Class or higher cabins. The wifi onboard is very stable but can only handle chats, email browsing and uploading to social media.
We were given two options for breakfast today – Singapore Fried Carrot Cake with Prawns and Scrambled Eggs with Chicken Sausage. I chose the Fried Carrot Cake for breakfast. I am not a fan of the take-out box design used in regional Economy Class, as it made the portion feel small and was challenging to eat from. Singapore Airlines only served its Economy Class passengers a yoghurt. The meal was delicious and full of flavours. My friend opted for the Scrambled Eggs and found the eggs to be a tad dry and the sausage bland.
Service onboard Singapore Airlines was impeccable, as always. We were greeted by the warm and friendly cabin crews. The cabin crew worked tirelessly to serve all the passengers and attended to their requests despite being a full flight. Despite the clear delineation of the duties of each flight attendant, cabin crews were ready to step in to help their colleagues should one be away from their station (during meal service) to top up food or handle other passenger requests not available on the food cart. The flight attendants’ felt happy in their job, which also translates to caring for their passengers. | Great service for a short flight | 0 |
2023-04-23T00:18:05-04:00 | Desktop | 0 | review | I booked my return flight to Europe for July 2023 in October 2022. I am a Krisflyer member. At the start of this year I received a text message from SQ saying I had been „off-loaded“ for my return flught. No further explanation was given. When I finally reached a customer service person on the phone after an hour wait, I was told the plane had been overbooked and no seats were now available. I was not on the flight any more. I was offered to either rebook for the next day or get a refund for the flight - the latter was not an option as I need to get back home. I agreed to be rebooked for a departure the following day. This means an additional cost as I have to stay at the airport hotel and I had to take 1 day unpaid leave from work. When I contacted the customer chat service, they said I had „volunteered“ by agreeing to the change and was therefore not entitled to any compensation. No other airline I have flown with has ever tried to get away with such a low level of customer care and responsibility They offered me 2000 Krisflyer points, which is laughable- what can you get for that? | Single passengers being offloaded due to overbooking | 3 |
2023-04-21T19:28:29-04:00 | Desktop | 1 | review | My first flight with SQ after 4 years due to Covid. I am really disappointed with the food. The taste is bad and there was no fruit. Breakfast was not served either. There were also no toys and games provided for children anymore. If this is the standard SIA is maintaining, I will reconsider flying with them in future | poor service | 0 |
2023-04-21T16:39:05-04:00 | Desktop | 0 | review | I didn't Expect this type of service given from Singapore Airlines, noisy Crew member, no dinner is being served, including a glass of water, No one Bother to ask, very.
disappointed. | Very Poor Service | 0 |
2023-04-21T01:06:36-04:00 | Desktop | 0 | review | Singapore Airlines 787 has reverted to a budget airline experience. They could have packed more seats in economy if they tried to. Food awful and served in a McDonalds type box. They have made flying in their 787s unpleasant. Large screens but mine did not work. Their much vaunted reputation and advertising belie an unpleasant experience.
Sorry but your better off on other airlines on the route we took. | Unpleasant. SingaporeAirlines crowded, seats very tight, poor quality food served in a BigMac type box | 1 |
2023-04-20T09:18:52-04:00 | Desktop | 0 | review | We are travelling back from Kuala Lumpur to London in July. We wanted to change our feeder flight from Kuala Lumpur to Singapore to a slightly earlier one.
First we were told there were no seats available on any flights that day - which was blatantly untrue.
Then we were told it was not possible to change the time of the feeder flight as they would have to cancel the main flight to London.
If that is true then Singapore Airlines must have the most badly designed computer system in the world.
I used to be a regular flier with Singapore Airlines back in the day - I am appalled at how their customer service has deteriorated. | Customer Service has gone massively downhill | 2 |
2023-04-20T07:44:56-04:00 | Mobile | 0 | review | We were flying Sydney to Frankfurt and as this airline was rated the best for many years we decided to fly with them.We booked business class.It is extremely uncomfortable.I am 6foot 4inches.The seat reclines but your feet are crushed against the seat in front of you.It converts to a lay flat bed.However you legs go into a tunnel.My size feet don’t allow you to lay on your side because the tunnel isn’t wide enough.I spent a very uncomfortable time trying to sleep.Never again with this airline. | The most uncomfortable business class | 0 |
2023-04-20T02:03:28-04:00 | Desktop | 0 | review | On my flight from Delhi to Singapore ..check in and flight where ok but then it stopped unprofessional in-flight service which I give a 2 out of 10 ...with a rude Stewardess. Despite pre oder a special meal I was told there isn't any left and I had to order online... Compare to pre covid it was overall very disappointing and poor and I would say below any standard of a cheap budget airline...on my second flight from Singapore to Sydney the food and service wasn't any better it was actually disgusting . I complained about it to Singapore airlines which was a waste of time | Poor in-flight service | 0 |
2023-04-19T23:25:35-04:00 | Desktop | 0 | review | A ground staff member was extremely rude and misbehaved with us yesterday at Changi Airport around 7:30 pm at T3 gate A19. His name was Shiva or Shivam, and he was most likely of South Asian descent. He kept making rude gestures to my parents and me, both senior citizens, and after confronting him, he said he had every right to do so. He kept on changing the queue and continuously harrased us. We were tired and exhausted after 10 hour flight from Christchurch which was delayed. As a passenger I have paid the full price of my economy class ticket. We deserve the same amount of respect and courtesy to be extended to us as given to those in first and business class passengers. This discriminatory classist and racist behaviour has left a bitter taste in my mouth. We deserve an apology. I am very upset and disappointed with the world's leading airline. | Harrased by the the ground staff at Changi Airport | 1 |
2023-04-19T18:44:12-04:00 | Desktop | 0 | review | SQ 215
Waited long for the food when I had a chance I was told that the one I wished to have was no longer available
Unprofessional cabin crew blamed the supplier
Unprofessional cabin chief offered the left over from business class
Felt insulted
No official apology from him
Worst example of customer service
Food in this sector is becoming a joke
The original SQ has gone | Very bad service | 1 |
2023-04-19T02:33:40-04:00 | Desktop | 0 | review | Booked a family trip from Uk to Australia via Singapore, Premium Economy, almost a year in advance. Chose the flights due to time of flights, length of stopover and price.
Prior to flying, the airline changed the flights on 7 different occasions. Changes were substantial meaning we had to completely change our holiday plans which incurred a lot of costs, cancelling and rebooking hotels (obviously the airline said it wasn’t their problem) We lost the capacity to sit together, as flights were changed once everyone else had booked seats. We were also booked onto ridiculous alternative flights with stupid transfer times which were always going to be unattainable. On each occasion I spoke to the airline, they were unapologetic and had a general attitude that I should be grateful they were helping me at all.
Unsurprisingly the flights didn’t work and we missed connections. The airline was again unapologetic ( they say the word sorry but do nothing). We were bumped onto economy flights and told they didn’t give compensation. On the economy flights we were seated next to the toilets and there wasn’t enough food to give us a meal. Again we were told they don’t give compensation.
I flew Singapore 20 years ago and it was great. It’s a very different airline these days and is purely living off its past reputation. Won’t use them again. | Don’t believe you’ll get what you book. | 1 |
2023-04-17T23:39:06-04:00 | Desktop | 2 | review | Very good comfort and exceptional service served by the professional SQ crews onboard. Foods quality is not bad but sleeping on the bed during the flight is nice. Enjoyed seating by the window. Enjoyed Singapore sling and lamb chops. Mee Siam is ok but needs improvement. Was hoping to book the cook - hainesese chicken rice but heard from friends that it's just average. I wish to let you all at Singapore airlines know what can be improved for hainesese chicken rice - apparently more flavour? 🙏😃🇸🇬. The SIA lounge at terminal 3 was very good and got a lot of food choices to choose from.
I would definitely recommend to anyone to try Singapore airlines as it's unique air experience. I have been flying with SIA quite a lot and will still use this airlines at some point in future. | Outstanding service | 1 |
2023-04-17T17:30:56-04:00 | Desktop | 1 | review | Singapore Airlines used to be great, but their standards have slipped. The economy seats are so uncomfortable. Their budget airline Scoot is far superior in this respect.
Flights are often late and no one seems to care any more. The prices are absurd now.
The planes are also rather old and tired. They need to get newer planes and make the seats suitable for long flights. | Cattle class seats really uncomfortable | 0 |
2023-04-17T04:58:55-04:00 | Desktop | 1 | review | Crowded but efficient, on-time flight. Cattle Class isn't ever much fun but SA do a pretty reasonable service. | Short-haul Flight | 1 |
2023-04-17T03:08:45-04:00 | Desktop | 2 | review | Even though it was a double-decker Airbus, boarding and disembarking where both pretty efficient, which is always a boon. Seats and legroom pretty good for Economy, but I do feel that we won the cattle-class lottery by getting 3 seats between the 2 of us - I'm not sure how well I would have coped with 12+ hours in a full row. Unless you can afford an upgrade, I doubt that you'll do much better than with SA. | Thank Goodness for the Free Seat | 0 |
2023-04-16T18:26:57-04:00 | Desktop | 2 | review | Phenomenal , immaculate onboard service provided by IFM Paul Tan, LS Jamal and FSS Anchakoran! 18.5 hours flight that this crew made it enjoyable with their gracious demeanour. | Excellent Service! | 1 |
2023-04-16T07:27:35-04:00 | Desktop | 0 | review | We travelled first class on the A380 from Singapore to London and had the absolute pleasure of what an amazing on board service. If you can ever do this, even once, do. We used points for this so whilst I do travel with work, we had saved hard to round off our honeymoon in style.
Now to the fun stuff. We had just arrived on a business class flight from Osaka, it was red eye and we arrived at 5am into Singapore. After a little wonder round we headed to the highly anticipated lounge. Upon arrival, we were greeted by a friendly member of staff who saw our first class ticket and escorted us in. My wife went to the toilet and I ordered a tea, at this point my ticket was checked again. Fine.
The lounge has sleeping areas and we asked if we could use one of these given the 5 hours until our next flight. We were told no problem and as we walked over the lounge Manager came over and asked us for our boarding pass and passport again. At this point it's getting a bit weird and to be quite honest I'm feeling a little judged. I have flown first and business with many airlines for work and its a bit odd when you have to show your boarding pass 3 times. FIRST ISSUE.
About an 30 minutes later, I am dosing and my wife is in the pod across from me and a man comes pushing through my door either blogging or talking to a friend on video. I jump out of bed and tell him in quite direct terms to get out. Half asleep I then notice he walks across and goes straight into my wife's room. It turns out she had been reading and was just getting ready to sleep. This man has walked straight past the lounge manager (who it turns out wasn't at her desk) and into my wife's room. If I hadn't of noticed the mind wonders as to what could have happened.
We are sickened by this experience as we were told that the rooms were monitored and the doors didn't lock unless specifically done. (Let's just say they were then locked). The way this incident was brushed off in the lounge was atrocious, no one wanted to take accountability and approach the man so for all I know he still has this footage.
I submitted a feedback form 15 days ago and have followed up on the phone 3 times. At this point they have told me I need to wait for someone to get back to me. It ruined our experience that we had waited for, for 6 months as it was the last part of our honeymoon.
This is probably the longest review I have ever written and I know it doesn't apply to most but there are a few things to note.
- lack of accountability of how this has affected us
- judgemental staff
- poor feedback team | Wife walked in on by man whilst sleeping | 0 |
2023-04-16T01:54:12-04:00 | Desktop | 0 | review | Very disappointed with the lack of customer seevice around issues with the flight we had which included a substantial delay, check in problems and lost baggage. Ignored repeated attempts to engage on these issues. Would not recommend flying with them given this inability to even respond. | Delayed flight, long check in queue and lost baggage. Don’t respond to repeated attempts to contact around these issues. | 1 |
2023-04-15T09:13:42-04:00 | Desktop | 2 | review | Imagine paying for a fine meal at a 5-star restaurant: A perfectly cooked Rib-eye steak and fine wine as a 5-piece string band quietly plays classical music. Then, for dessert, pastry from a vending machine. That's how we felt.
Six of the seven legs of our round-trip to Philippines were on SIA aircraft. Nice meals/snacks/beverages, in-seat entertainment--even on their smaller planes. One leg was on their low-cost partner, Scoot (the Spirit Airlines of Asia). It's OK for what it is--The staff was extremely friendly, and we felt safe on their aircraft.,, But we paid for SAI.
The Scoot leg aside, we had a wonderful experience. The meals, even in Economy, are top-notch. The seats were comfortable, in-flight entertainment was excellent and we can't say enough good things about the flight attendants and gate staff. SIA will be our 1st choice on future trips to Asia, provided there is no Scoot-operated leg. | Excellent, Except for the Scoot Leg of the Trip | 0 |
2023-04-15T01:42:18-04:00 | Desktop | 2 | review | The craft 787 all series is really a fine craft, really less noise, great leg space, seat comfort and IFE. | One wonderful expereince | 0 |
2023-04-15T01:33:14-04:00 | Desktop | 1 | review | I flew SQ after almost 4 years, i was very excited. All thins were good i was very happy to see the new refurbished A380.
I found the seating on upper deck was very uncomfortable as the leg rest on your side and not in natural line of your body. This makes it very uncomfortable to sit and enjoy a meal / watch a movie. For sleeping it is fine, but not for sitting with legs extended.
Food / Service / Crew/ Punctuality all other aspects 5/5 | Slightly uncomfortable Business class on A380 upper deck | 0 |
2023-04-14T00:32:01-04:00 | Desktop | 0 | review | I was looking to earn 1,800 elite miles to qualify for Silver status (status doesn't mean that much to me, but it gets you further up the waitlist when redeeming miles for flights, which I do care about). I contacted their customer reps prior to booking on a partner flight since I don't live in Asia and was told I would earn elite miles on this partner airline. After I flew, I saw regular miles accrue, but nothing credited to my elite miles balance. I contacted their customer service, who told me they would fix this but it would take 2 weeks. I contacted them after those 2 weeks and was told they would address it, but they would need at least 4 weeks. It's been about a month so I followed up and am now being told I won't be able to get those miles credited.
I'm so incredibly angry about the fact that I booked a flight to earn this nominal amount of miles--and had confirmed I'd earn elite miles with them--only to be told I was given misinformation by them THREE times--and that they won't resolve this for me. I've flown with them quite a lot this past year and have an insane amount of frequent flier miles with them and am shocked at how poorly they're handling this. | Broken promises to their customers | 0 |
2023-04-13T16:37:41-04:00 | Desktop | 0 | review | I had originally booked on an A380 which offers their FULL business class product, and was downgraded to a REGIONAL A350 product which is usually used for their shorter (2-4 hour ish) routes. This is not acceptable for an 8 hour flight. What annoys me most is that I wasn't even told about it and thus wasn't even offered the chance to rebook. The cabin crew were great, but I didn't get what they paid for - after countless emails and escalations, I still can't find anyone who cares. | Fly with them if you want to be involuntarily downgraded... | 0 |
2023-04-13T12:48:55-04:00 | Desktop | 1 | review | I have a lot of experience flying in different airlines in business class. I rate Singapore airline as a weak 3.
Bad seats in the business class, they do not fold out enough, it is difficult to stretch your legs, you fly crooked the whole flight. Business class, ticket costs $5,000!
Very small selection of food, portions are small, the food is so-so.
Special complaint about the organization of the flight. Departure from New York at 10 am. At 1 in the afternoon they turned off the lights on the whole plane and the whole flight we were in the dark the whole flight, and this is 18 hours! I didn't pay for business class ticket to fly in the dark during the day! This is unnatural.
Singapore Airlines - never again! | Never again | 1 |
2023-04-13T09:24:39-04:00 | Desktop | 1 | review | Paid for extended leg room seats which cost me an extra £300. This didn’t cover our connecting flight from Phuket to Singapore.
Outbound from Heathrow, both flights were excellent and the staff were friendly and attentive. Food was very good, tasty, and a decent temperature.
Return, the experience was abysmal.
Our initial flight was changed to their budget carrier - so zero leg room and a diabolical meal. Plus my beer was charged at something like £7 for a tiny tin.
Take off was delayed, the plane heated up on the runway, it was a relief to get off quickly as we were placed in the third row.
Singapore airport is amazingly expensive at over £50 for a couple of G&Ts.
The final leg: food was bland, one meal stone cold, staff seemed absent and they insisted on making it difficult to have more than a couple of drinks - my plan for crashing out and getting some sleep.
Outbound 10/10
Return 3/10 | Game of two halves | 0 |
2023-04-12T18:00:39-04:00 | Desktop | 2 | review | We are very complimentary about the service we received from booking our flights AKL-SIN-BNE. We required assistance regarding our booking and following an email asking for help, we had all our questions answered and received the best service ever from an airline. Travelling economy can make long haul travel very trying, but we were lucky to be seated in the forward section (at a small extra cost). The toilets were clean throughout the 10 hour flight (arriving 45 mins early).We skipped the first meal, due to having already eaten but our nearby neighbours appeared to enjoy their meals. Service from the cabin crew was prompt throughout the flight. The second meal was tasty and despite being virtually the last to receive our meals we both got our first choices. The best thing about Singapore airlines and arriving at Changi Airport is the superior speed of the baggage arriving at the carousel. We were through immigration, thanks to the speedier online Electronic Visitor Pass, and customs, and in a taxi heading to our hotel 35kms away and checked in before our flight was due to arrive - what a great welcome to Singapore after a long haul flight! | Great service from booking though to the end of our flight | 0 |
2023-04-11T03:14:44-04:00 | Desktop | 0 | review | These people are liars, false advertisers, and couldn’t care less about their customers.
My wife and I flew with Singapore Airlines for our Honeymoon. 1 week in Thailand and 1 week in Bali. We paid for business class for our flight to Thailand. The day before our flight, the airline informed us that our connecting flight (Singapore to Bangkok) had been cancelled. I called customer service immediately and they told me that they do not offer business class flights from Singapore to Bangkok and that I would need to use a different airline. I told them that this is absolutely unacceptable and after speaking with 3 different supervisors, the flight that they told me was cancelled/doesn’t exist, all of a sudden It’s not cancelled and It does exist and my wife and I were able to take that exact flight.
Fast forward to the end of our Honeymoon…we receive an email from Singapore Airlines asking us if we’d like to upgrade our flights home to Business Class as well. We carefully reviewed the email to ensure that both my wife and I would have both the flight from Bali to Singapore and the flight from Singapore back to the USA would be upgraded. Only after we PAID for the upgrade did Singapore Airlines inform us that they are only upgrading the 2 hour flight from Bali to Singapore, not the 19 hour flight from Singapore to Newark. We immediately contacted customer service yet again but we were told that there was no supervisor available and that we would receive a call back first thing in the morning. After NOT receiving a call back, my wife called YET AGAIN and after speaking with 4 different people over the course of 3 hours, we finally got a supervisor on the phone who informed us that he had corrected the error and that we would receive our business class boarding passes at the airport when we check into our flights. This was an outright lie!!!! We arrived at the airport and found out that we would not be flying business class for our 19 hour flight. After deciding that we don’t have the energy to fight this anymore, we checked into our flight and made our way to the premier lounge. Once arriving at the lounge my name was called on the intercom twice within 10 minutes to report to the customer service counter. Both times I went to the counter, they were trying to cancel my flight reservations altogether.
Honestly the stress they caused on this trip was absolutely unacceptable and we will never be flying with this airline again. | Worst airline ever. If I could give zero stars and a zero likeliness to recommend, I would. | 5 |
2023-04-11T02:35:36-04:00 | Desktop | 0 | review | Singapore airlines single handily made our honeymoon an absolute nightmare.
We were heading to Thailand and Bali for our 2 week honeymoon. THE DAY OF our flight out to Thailand, they cancelled our connecting flight from Singapore to Bangkok (after we had upgraded our flights from premium economy to Business) and we spent THREE HOURS on the phone until they were able to finally fix it and find us a connecting flight (which they told us didn’t exist, but magically it appeared after fighting with the customer service rep).
Then, on our returning flight, we had received an email about upgrading our flight again to business class and the email clearly specified that we would be upgrading both legs of our flight. After paying to upgrade, only one leg of our flight was upgraded. Mind you, it was the 2 hour flight and not the 18hr flight back to NY. Upon realizing only one leg was upgraded, we immediately called customer service to have the issue fixed. Because it was late at night, the woman on the phone promised me she would have a supervisor contact me the next day. After not receiving a call back, I called back and spent another 2 hours on the phone and after talking to FOUR people was told that they would be able to fix the issue at the ticket counter once we checked in for our boarding pass.
Not only was that not true, but then I had to speak with multiple people at the counter as well as call customer service back AGAIN only to be told they could do nothing and the “matter would be escalated”.
Not only do they false advertise, but they outright lie to customers just to get them off the phone and their customer service could care less about their actual clients.
We will NEVER be flying with Singapore airlines again and will be filing a report with the better business bureau as well as consumer affairs. Terrible business practice. | Worst airline ever | 2 |
2023-04-11T01:04:23-04:00 | Desktop | 2 | review | Check in and lounge
We were flying from LHR to SIN, in business, check in was such a breeze, queueless, no waiting time. The lounge was outstanding, extremely comfy seats and great service in the lounge as well as power outlets and charging spots.
Boarding and ontime service
Boarding was also pretty much queueless, the cabin crew greeted us warmly and showed us to our seats and when the safety video commenced, we were just leaving the gate, but the only thing that disappointed me was that our flight took off 40 mins late than scheduled but landed before the estimated time of arrival.
Probably because air traffic control was pretty busy at that time.
The flight
Crew were extremely kind, serving us food and drink every now and then we were hangry and wanting to eat or thirsty for drinks. They also have an unbelievably large in-flight entertainment selection, they were endless! Seat was also amazing, super comfy and very easy to sleep on if you are having and overnight flight out of SIN or LHR. Toilets are also very clean and regularly get disinfected, in which I believed greatly in, as I had also flown this airline back in October.
Arrival
Upon arrival, we were all well rested and didn't want to leave the plane, the cabin crew said goodbye to us kindly and generously, and got our bags, straight as we came through passport control.
Overall, an unforgettable experience with an airline like this, would highly recommend if anyone is looking for a way to get to Singapore or anywhere else. | Fabulous service and amazing people and seats | 1 |
2023-04-10T02:06:45-04:00 | Desktop | 2 | review | Upgraded from premium economy to business class (1st time ever). My partner and I loved it from beginning to the end. The food was amazing and the cabin crew were unbelievably friendly and welcoming. We usually fly premium and always enjoy that experience, but this was definitely a step up with the lovely spacious seats. Will definitely go business class again....need to start saving | Absolutely lovely airline and flight | 0 |
2023-04-09T03:54:17-04:00 | Desktop | 0 | review | Again we are amazed what this airline is doing - after many,many flights with SGX both for business and private we had to fight to get seats not separated between parents and 10 and 12 yo kids - in the end they “managed” to get seats without 10 and 12yo not sitting by themselves after us telling them that we will
make them sign a waiver that we will not be able to be responsible as guardians for what happens to our kids or what they will be doing. All because they want $$$ to get you to pay for seat allocation. Sad to see what has become of a once grand airline. | Families be aware. | 0 |
2023-04-09T01:50:57-04:00 | Desktop | 0 | review | Experience was awful! The economy seats are the epitome of a bad ticktock video since they recline so far back you get trapped in your seat by the people in front of you. And then the video screen is at your nose.
Ask for a beverage? Don’t bother they never bring it.
The planes are huge but have the same number of restrooms as smaller planes. So that may be why they avoid bring passengers beverages.
Worst experience ever!!!!! Never flying again. | Always heard good things about this airline…don’t know why. | 2 |
2023-04-08T04:11:46-04:00 | Desktop | 0 | review | Extremely poor wheelchair service for disabled elderly mother who travelled with this airline recently. | extremely poor service for disabled passengers | 0 |
2023-04-07T09:30:27-04:00 | Desktop | 2 | review | My flight on Singapore Airlines was the best! 18 hours in a comfortable business class seat with full reclining seat. I slept so well and I usually do not. The food was so tasty and we were able to order ahead. The flight crew was friendly and helpful.
I just can't say enough about this flight. I had just flown to South Africa on a long flight and this was so much better- no comparison. | First Class service in Business Class | 0 |
2023-04-07T05:09:33-04:00 | Desktop | 0 | review | Good day,
No Improvement.
The food was worst than ever.
Dosed up on many pain killers, as seats are at a discomfort. My Back has not recovered, never ever again on the worst airline. I have tried emailing but to no avail. They are hiding from criticism. May I suggest fly with their opposition.
Norman Russell | No improvement | 0 |
2023-04-07T05:02:36-04:00 | Desktop | 0 | review | Poor , very POOR.
How the HELL do Singapore airlines receive the NO 1 Accolade in airlines. I sat in aile 59 , and rexpereiced BACK PAIN, that I have never expereinced before. i reported to the Air Host, Male . who was not interested, and spoke to the Air Hostess , Lady, who took down my particulars. I requested a better fitting seat, but was rebuffed. That alone was only the start, the food was AWFUL.. Sorry singapore airlines, you are POOR.
Fly at your PERIL.
Kind regards,
Norman Russell | POOR, VERY POOR. | 0 |
2023-04-04T02:00:58-04:00 | Desktop | 0 | review | Bought a return ticket using my Alaska airlines miles award.manila to lax. Pretty fair deal using miles 47000 miles .Thats where the deal Stopped!!!I I then made two payments to Singapore airlines that totaled $200 to lock in seats for the return flights.Manila to Shanghai then Shanghai to lax . I paid for extra legroom seats and was awarded them ( I just had both knees recently replaced so great!Well the second seat from Shanghai to lax vanished from my resevation!!?After three weeks of contacting representatives of Singapore airlines I was basically forced to pay $350 for the seat from Shanghai to lax again!!!!!The Alaska awards manger l contacted told me ..."don't argue with Singapore airlines about till you get home because Singapore airlines has been known to ...bump ...people using award miles who challenge this scam and there wasn't much Alaska airlines could do.Once I get safely back to I will show the Alaska airlines credit representative the double charges and hope they credit me back the extortion free Singapore airlines hit me with.Oh I've been advised to report them to the US Dept of Tranportation about this also . I hear that it almost always help to straighten out these scams. | Hostage | 0 |
2023-04-03T13:05:37-04:00 | Desktop | 0 | review | The worst customer service i have ever dealt with. Zero knowledge of their own policies. I had to bring up their own bylaws and quotes from the small fine prints of their website in order to arrange a change in flights. Still they are doing everything in their power to ensure my flight stays the same and they are threatening to remove my return flight. Never book with this airline. I will be avoiding them for the rest of my life. Every other Asian airline I have flown with has never given me even close to this mu h grief. AVOID at all costs! | singapore airlines (worst airline ever) | 0 |
2023-04-03T08:53:20-04:00 | Desktop | 0 | review | This was probably one of worst experiences of a commercial airline. I heard and read such good reviews I was looking forward to flying with them. A 13 1/2 hour flight, a daytime flight, no sooner we had taken off, they wanted the window shutters down and dimmed the lights- remember that this was a daytime flight. They wanted everyone to sleep so they wouldn’t have to give any service. We asked for a bottle of water, none available just given half a plastic glass of water out of the tank. Food was awful and no snacks offered. We had to keep asking for water or juice to try to keep dehydrated. Only went to use the bathroom once……. Floor soaking wet, toilet not flushing fully and sink blocked (half full of water). Getting off the flight we both had bagging headaches and had to buy water to rehydrate. I have contacted Singapore airlines for them to comment but it’s been 11 days and nothing. Please avoid them as it is apparent that their service has been compromised | No water | 2 |
2023-04-01T09:05:40-04:00 | Mobile | 2 | review | Singapore Airline airlines remains ahead with Service, safety and technology for passengers. I would love and recommend to fly Singapore Air in future. | Singapore air | 0 |
2023-03-31T07:58:51-04:00 | Desktop | 2 | review | The Singapore girl is as much as a wonder as a delight. Before I am excused of sexism, there were male FA,s in service as well. you can say that they are representative of the country as a whole - warm, hospitable, excellence in efficiency and execution and yes culturally some what sterile. Our journey began in the utter chaos and dysfunction of Bangalore, India's 5th metro city, and South Asia's Si Valley and supposedly the Indian metro with the highest median income. Since the SQ flight from KIA left at 11 pm or so, we were airport bound, a distance of ~ 40 km during evening peak hour. To avoid inner city traffic jams our driver took us through the "back alleys" to get as close as he could to the highway north of BNC area. Oh well! Check in was super smooth. A SQ baggage handler at check in moved our 4 bags from the trolleys to the conveyor belt and refused a thank you money. The international dep lounge used by most airline at KIA is a nice space but can do better. Hopefully the new T2 where all phoren flights will A/D may have a nicer version. The lounge food was OK, the gin tonic seemed too dilute etc and not sure if the lounge has a shower facility. Great staff and clean otherwise. Boarding for us was thru a common mid cabin gate as our seats were closer to the end of the section and occurred along with the Y passengers. The A350-900 J module was of the older variety and was not as plush as on the SIN-LAX sector. since the cabin crew had come in from SIN and were also doing the return leg, a bit of fatigue showed on their faces, entirely understandable. we departed on time with a flying time of approx 3.5 hrs. Food (somewhat aflatoon) by Sanjeev Kapoor was ok but could have been better? The best was the simple rice with thin sliced shallots and chilgoze. The Chianti was superb as per my sources. Arrival at Changi was a breeze. Now this is where the effortless efficiency of this city-state shows. Since we had an e passport and had completed the required form online, exit from immigration was contactless and took <1 minute thru 2 barrriers. We were at luggage claim well before our bags that showed up 10 mins later. getting a taxi was efffortless and the ride to the other end of the island was smooth. In the early morning brain fog, the chaos of India/Bengaluru, and Twighlight hours, all i could utter "yeh kahaan aggaye hum yun hi saath chalte chalte" (yeah my Rekha darling was with me). we arrived at our location with NO issues, drivers use the GPS from point A to B, and there is NO tipping culture for services anywhere in the Lion City. After our 4 day stay we returned to Changi T3 to board the LAX flight. You need to tell the taxi driver your class of service as entry gates are different for J/Y etc. Check in was smooth. contactless scan your PP, and you can headd to duty free or lounge/gate etc. The dedicated SQ lounge in our terminal is supposedly not as nice as others (must be older) but worked for us - all we needed was a safe secluded space to wait until boarding. Lounge food is nothing to write home about, the men's room had NO smell of piss, pee or phenyl, no buzzing insects,and were super clean (NO pubic hair littering the urinals). Our gate was a good 10 minute walk from the lounge. Security was at the gate it self, boarding was hassle free and the J cabin was superb on our A350-900. Clear differences in the business module were evident on the two sectors we flew. The cabin staff, service was warm and unobtrusive. if you are seated the cabin crew at times bent down to your eye level, who does that? In my 44 years of flying across continents the most recent such warmth was shown only by SWISS on the Zurich-DEL sector in an otherwise lack luster J hard product. The SQ J hard product had many storage bins, a reading light, a few indirect lights (in case you dont wish to use the overhead one) and the food served was the best i have had in any J cabin (my J experience is only 5 years, before that it was always Y). I am glad i had preordered a vegetarian meal - the onboard menu had no vegetarian option (quite unlike EU airlines that seem to include at least a pasta option). The IFE is OK, nothing like EK. dont have too a high a hope on the amenity kit, tooth paste/brushes and razor/gel pouch were available in the toilets. Again rekha darling lovd herr on board red vino selection. Arrival at LAX was a no brainer, had to wait a bit longer than expected for bags, exit of Immigration with a US PP and global entry was a breeze. given my tepid experience on the BLR-SIN leg the prestigious NA sector ULHs were in a different league. Towards the end of the 14 hr 15 min nonstop, I did thank the cabin crew and the service manager for the warm and excellent SQ service. I also realised that in J, the crew is super busy preparing and serving a 3 course meal. Overall these ULH flights are a challenge for the flight crew. My salaams to them. Give it a try and check it out for yourself someday (SQ ULHs). Enroute we flew over the Midway atoll, well known in WW2 naval lore, with a clear view of the lagoon and runway from 37K feet. | my first brush with the fabled Singapore girl | 0 |
2023-03-31T06:41:39-04:00 | Desktop | 2 | review | I flew a mix of business class, economy and premium econony from Dublin - London with aer lingus, London to Sydney with Singapore Airlines, but all on the one ticket.
No delays, great cabin crew, flights on time. Excellent food served in all classes. Good leg room and entertainment.
Only disappointing issue, on the return night flight between Singapore and London, the bathroom sink became blocked and stayed that way all through the flight. There appeared to be only 2 toilets available for both premium economy and economy section nearby. | Great Experience | 0 |
2023-03-29T23:22:54-04:00 | Desktop | 2 | review | Everything was good with this flight, the efficiency of boarding, the assistance from cabin crew, legroom, seat comfort, entertainment, meals service and quality, just outstanding. Amazing the difference between two flight sectors. | A different class to SQ727 | 2 |
2023-03-29T23:18:19-04:00 | Desktop | 1 | review | Second last row, seats 64A & 64B, Boeing 737 aircraft, drop down TV screens, another showing of Lego World, cramped and uncomfortable for the duration of the flight although. Seats would have been ok for smaller size passengers. At least, on this occasion we were allocated adjoining seats. Food service was a shocker, disorganised and with the vlast three rows Port side being served after the captain had announced that the cabin should be prepared for landing. We thought that SQ726, Singapore to Phuket was poor, this flight was decidedly worse. The one 2, it was a safe flight. | Seated in adjoining seats this flight | 2 |
2023-03-29T14:28:00-04:00 | Desktop | 2 | review | I used to be ambivalent about Singapore airlines but after flying Asiana business class, I now realise how good Singapore airlines is. On SQ they take care of you. on Asiana, even on business class, they merely provide you with transport between 2 places other than that they don’t care about you (and I was in a group with elderly, 1 of whom can’t walk. No attempt to assist in anyway, despite us having requested a wheelchair in advance) | Best airline I have flown with | 1 |
2023-03-29T08:46:23-04:00 | Desktop | 0 | review | Had a terrible experience with Singapore airlines and want to share what happened to me as a warning.
In Short: Booked 2 roundtrip Biz class tickets to Bali (heading to Wakatobi). Cost was >$14K. Got a call yesterday saying my return was canceled and they booked me on a flight with a 2-day layover in Singapore then sent me an email. I found a much better flight and called the airline to ask to change and was told the only way I could change is to pay an additional $6000 because they gave me a replacement to my canceled flight, and this is their policy.
I will NEVER book on Singapore again and just want to give a heads up to their ridiculous policy. Basically their policy is they can give you a flight with a year long layover and then charge you to change it! I called the airline twice and also contacted them with a complaint and got nowhere.
Gonna make lemonade and plan some things to do in Singapore so it will be fun, but definitely not good service from the airline. | NEVER BOOK WITH THIS AIRLINE | 4 |
2023-03-29T00:04:28-04:00 | Desktop | 1 | review | All good and the only drawback for SQ compare to other airlines is, SQ flight attendants seem to avoid cleaning of toilet. Less frequent and less thorough for sure compare to other major airlines. | Mostly good, except toilet cleaning | 0 |
2023-03-28T02:13:30-04:00 | Desktop | 2 | review | the experience starts at check in .. no queues at business class. After clearing security we head to the business class lounge where we find a great selection of food and drink which is all included in the service ...nothing more to pay ..
On this trip we used two planes and the first one was bigger and newer ...I could rattle on for ages but suffice to say everything was exceptional especially the food | Top notch business class | 0 |
2023-03-27T10:35:44-04:00 | Mobile | 0 | review | My seat was No 1 but time come for me to put in my ‘order’ for a bowl of noodles for my dinner, I was informed they were out. Being first class I find that totally unacceptable and though I’ve emailed them twice since July 2022, nobody has bothered to reply me. Their system have acknowledged receiving my email but no further actions. I’ve recently flown business from Sydney to Athens on Qatar airways n I highly recommend them. Excellent service!! Much better than 1st class on SIA!! | Unacceptable service | 2 |
2023-03-27T03:25:20-04:00 | Desktop | 0 | review | 12 months on and there’s still only one flight from Manchester , can’t believe it!! And this is twice the price as Heathrow withe a choice of 4 flights. Wow I’ve talked to other people in the north who also find it a big Chor to travel 2/300 miles to get the flight they want Come on staff WAKE UP CALL !! | Where’s the flights!! | 0 |
2023-03-26T21:26:20-04:00 | Desktop | 2 | review | When you first walk on, even though plane is a little older, still looks impressive. Very spacious business class seating, plenty of storage and can lay flat, although slightly odd layout of bed and a little hard.
Staff fantastic, very helpful and friendly. But food was awful, at least what we had for breakfast was almost inedible except obvious things like bread and pastries. Not sure I’d use them again unless it was the long haul and got a good price. | Plane and staff great but food terrible | 1 |
2023-03-26T02:07:00-04:00 | Desktop | 1 | review | This was a real reduction in class from our earlier flight on SQ216; an aged Boeing 737 with drop down TV screens. Annoyed to discover that we had been allocated seats 53C & 53J, not adjacent as expected. So sorry, computer selection. Sorry didn't cut it with us as it was the 5th occasion that the computer had failed to allocate adjacent seating on Singapore/Phuket/Singapore legs of flights with SIA, this was the 7th occasion that we had flown either leg. Luckily for us an obliging passenger switched seats. Cabin crew were friendly but disorganised when distributing the meals. Shame that the same high standards are not maintained across all routes. | Very average | 0 |
2023-03-26T01:23:21-04:00 | Desktop | 2 | review | Easy check in on line and headed to airport and to the airline counter for assistance with baggage. Helpful staff and we were soon wending our way up to departures. Efficient and quick boarding process, happy with our seating in 45D&E both comfortable and adequate legroom. Friendly and engaging cabin crew, great service, enjoyable tasty meal and good choice of movies and music selections. Efficient disembarkation at Changi T3 and we were soon headed to T2 and our next leg of the trip. | All good experiences with this flight | 0 |
2023-03-26T01:01:26-04:00 | Desktop | 2 | review | This flight was the first of a two-legged itinenary from Singapore to Brussels (via Milan Malpensa), and left Changi Aiport close to midnight. Concerned with a slightly tight connection (time-wise) in Milan, I had opted to pay a little extra for a seat in the forward zone of the economy section. And I lucked out as no one occupyied the seat next to me in the final row of the section. With that extra space to stretch out during the flight, I managed to get a better-than-expected stretch of rest as the flight travelled through the night. The service of the staff was very good - engaging without being unncessarily obstrusive when passengers preferred to sleep. Supper and breakfast were fine, although I have to admit that portions seem to have become smaller recently with the disappearance of an appetiser and fruits, respectively. And the loss of hot towels being handed out before meals is also rather disappointing (perhaps COVID has something to do with it). Overall, a rather comfortable flight. | An unexpectedly comfortable red-eye flight | 0 |
2023-03-25T21:03:35-04:00 | Desktop | 0 | review | On Sunday 5 Feb at 630pm my partner Dominic and I went to check into our flights home at the Singapore Airlines check in at Heathrow Airport. We had booked through Singapore Airlines from Canberra, Australia to London return, all flights booked through Singapore Airlines as per booking reference 560NMJ. Our flights were London to Singapore and Singapore to Brisbane via Singapore Airlines, then Brisbane to Canberra, Virgin Airlines but booked by Singapore Airlines. When checking in the lady at the Singapore Airlines check in advised nothing showed up regarding our flight from Brisbane to Canberra. She told us to go to the Singapore Airlines ticket counter so we left check in and went there.
Once arriving at the Singapore Airlines ticket counter I explained we had booked all our flights through Singapore Airlines, and that our original flight from Brisbane to Canberra (1245pm on 7 Feb) had been cancelled and we were sent an email regarding this and had accepted the changed flight departing 5pm from Brisbane, which would then mean 6 hours at Brisbane airport instead of 2 hours. First the women at the Singapore Airlines ticket counter advised they couldn't see our connecting flight from Brisbane. Then told us we had never been booked on the 5pm Virgin flight and that it was Virigin's fault because it was their flight. I had to explain to the women that it had all been booked by Singapore Airlines. Then they told us many conflicting things at once, including that the 5pm had been cancelled, then that it wasn't cancelled but the flight was full and we would have to get on the next flight at 8pm, then they said we were still on the 5pm flight, then again that we weren't on any and we would have to get the 8pm flight from Brisbane. Then they told me that what happened was we were on a 1245pm flight but that got cancelled and we were put on the 5pm one, I said to them I told you that in the first minute of talking to you. Then they brought another representative over (I think his name was Sebastian), he told us that the 5pm flight was full and they couldn't ask people to get off the flight just to put us on it and all they could do was put us on the 8pm flight. By this stage I was in tears as we already had a 13 hour flight to Singapore, 6 hours layover in Singapore, 8 hours to Brisbane, 6 hours to Brisbane then 2 hours to Canberra, and now we were being told we were going to be waiting 9 hours at Brisbane. While I was crying one of the women starting laughing/rolling her eyes/scoffing and saying how I just didn't understand, despite the fact it was me trying to explain to her Singapore Airlines had booked all our flights so it was their responsibility. They told us when we got to Singapore we could go find the Virgin counter and try ourselves to get on the 5pm flight as there was nothing they could do. Sebastian said the request for us to be put on the 5pm flight had gone through after we accepted the change but it was never confirmed. I asked why it was never confirmed and finally they had to admit it was "a technical or human error" by Singapore Airlines. Only then did they try again to get us on the 5pm flight while still saying we would have to get the 8pm flight. I asked how we would be compensated for Singapore Airlines not confirming the 5pm flight and therefore us having to wait 9 hours at a domestic airport, Sebastian said there was nothing I could do but "write an email". After much pushing back, they managed to get us on the 5pm flight and when we finally got to Brisbane and boarded it, the flight (VA1224/SQ6440) was no where near full, there was maybe 1/4 of the plane empty, despite the Singapore Airlines representatives insisting to us it was fully booked and we would have to get on the 8pm one. This was all extra upsetting as when we booked the flights we were only ever meant to stay at Brisbane for 2 hours and be on a 1245pm flight back to Canberra after already having to wait 6 hours at Singapore, I understand it's not Singapore Airlines fault the 1245pm flight got cancelled but we would never have booked that specific trip if we knew an additional 6 hours at Brisbane (let alone 9 hours) was going to occur. It was mentally and physically draining to have two 6+ hour layovers on the way home as the two long flights are already a lot to deal with, but before we even started the journey I had already been mentally drained and brought to tears by Singapore Airlines staff.
We should not have had to experience any of this, our connecting flight to Canberra should have been in the system as soon as we initially went to check in. Not only was it not in the system but we had to face the 3 Singapore Airline reps at Heathrow Airport, convince them it was Singapore Airlines responsibility as we had booked through them and then plead with them to get us on the connecting flight despite it being their responsibility, all while being laughed at and scoffed at while in tears. The push back we got from staff was shocking, how they made out like I was confused and didn't understand, how they tried to blame it all on Virgin and how they wanted us as the customers to sort it out ourselves with Virgin before I finally helped them to understand it was Singapore Airline's responsibility. It took about an hour standing at the ticket counter to get this sorted when it should never have been an issue in the first place.
I have always spoken so highly of Singapore Airlines but never in my entire time travelling have I experienced such horrible treatment, and such a lack of empathy from airline staff.
I wrote to them to submit a complaint about and received no reply, it’s been almost two months and multiple follow up emails and still no response or acknowledgment.
Disgusting airline and will never fly with them again. | Singapore Airlines is absolutely disgusting | 2 |
2023-03-25T10:32:41-04:00 | Desktop | 2 | review | I flew using all classes, business from London to Singapore, economy from Singapore to Sydney and premium economy on return journey.
Great communication about all flights, excellent service from check in desks, airport lounges and cabin crew.
It is worth paying a little more for peace of mind and a terrific service | Fabulous Service | 1 |
2023-03-24T22:57:13-04:00 | Desktop | 0 | review | I had an extremely disappointing experience with Singapore Airlines.
My holiday plans changed and i needed to make some changes to the dates and times of the flights, but this appeared to be impossible to complete.
On 2 or 3 separate occasions i called the Singapore Airlines telephone helpline and talked to operators in the Philippines. On each of these occasions i spent 2 to 3 hours trying to undertake and confirm some simple changes to my flights. On each occasion the operators were not able to process and confirm the requested changes.
I also (on numerous occasions) emailed Singapore Airlines with the details of the required changes and the details of the telephones conversations.
From all of my attempts to communicate with Singapore Airlines i did not receive a single communication or confirmation in response. Incredibly there was no audit trail or evidence of any of my conversations with them.
I checked my itinerary through the Singapore Airlines website about 3 weeks before i was due to leave to find that my return flight to NZ had been completely cancelled. I then decided to cancel the flights, but was incredulous when i found that i would have to pay the flight cancellation fee - this despite the debacle that had occurred up to this point.
In the end i had to purchase a last minute, expensive flight with an alternative airline - which was a very simple and straightforward process.
In summary, i spent and wasted significant amounts of time dealing with Singapore Airlines, had to pay a cancellation fee and incurred significant additional cost as a result of Singapore Airlines ineptitude. I have flown with Singapore Airlines previously and have found their aircraft and services to be good, but i am disgusted with how i have been treated on this occasion. On this basis i would recommend other airlines (such as Emirates) in preference to Singapore Airlines. | Booking nightmare | 1 |
2023-03-24T22:54:26-04:00 | Desktop | 0 | review | The lounge was disappointing and felt untidy and the food on offer was ok. Boarding was disjointed with me being handed off between three different crew members. The suite was nice but the leather felt dirty. The staff were far too over the top and this did not feel genuine but rather subservient. Feel that other airlines do much better at genuine customer service. SQ needs to review their uniforms as the women’s tops and skirts all looked way too tight and that style is now rather dated. The men’s suits all looked modern in comparison. The Lalique toiletries were lovely. The menu selection was vast and the best part of the entire flight.
One of my bags was badly damaged. It was brand new and I inadvertently had two photos to prove tgat at the airport the bag was not damaged. I had NOTHING BUT ISSUES with SQ. They insisted I claim this on my travel insurance despite proof that the damage was caused buy them/an agent acting for them. I had staff members be incredibly rude and even lie to me. I have never had such horrific treatment.
I’d never spend this amount of money with SQ again. In fact, I’ll never fly with them again. SQ staff are substandard. | Very Disappointing First Class Experience | 4 |
2023-03-24T08:21:09-04:00 | Desktop | 1 | review | Return flight to London, again in Premium Economy. This time is was almost all flown in daylight as opposed to overnight going out. Changi is an amazing airport and we sailed through all aspects to get to the gate. However the man directing boarding with his microphone was completely illegible (it did make most of the passengers laugh though) and so boarding turned into a bit of a bun fight.
It was a 24 seat Premium Economy cabin as going out so had the same pros and cons. It was full, as Business appeared to be too but Economy was only about three quarters full.
The cabin crew were only marginally more visible during this flight as they did a drinks service just after take off unlike the overnight flight going out. It all felt portion controlled, even BA are more generous with their pours and selection. However, if a drink you wanted was not on the trolley they made a note and returned a short while later with it.
We did 'book the cook' again which expanded our meal choice considerably with more Western dishes. The first meal was quite good actually. There was no dessert on the meal tray but the crew came round with ice cream when the meal service was almost over.
After the first meal service, the masked cabin crew disappeared again and were barely seen until the second meal service. However, like the outgoing flight, came quickly if summoned and were polite and efficient. The female cabin crew appeared more friendly than the male cabin crew, who were rather officious and abrupt (and there were quite a few of them).
The entertainment was the same as going out, so a very good selection. However, there appeared to be glitches in the system on this flight as we noticed quite a few reboots going on around us. My screen did freeze quite often which caused losses in sound which spoiled the viewing somewhat. The extensive music channels were fine.
The second meal was served rather sooner than expected, there were still about five hours to go when the cabin crew magically reappeared. It was a 'book the cook' option again but not as nice as our first meal.
As with the outward flight, the toilets deteriorated as the flight progressed (and this time non too fragrant!). Paper towels ran out again as did facial tissues.
Again we took off on time and landed early which was good. | What is all the fuss about. Part 2 | 3 |
2023-03-24T07:47:10-04:00 | Desktop | 1 | review | Disappointed with this flight. Thought Singapore Airlines was the gold standard. It was just ordinary. We took off on time which was great as it was a late night flight and arrived ahead of schedule.
Premium economy was a small cabin (24 seats) but there was not much to suggest this class and the massive upcharge over economy. The seat recline was quite clever (A350) in that on full recline it slide so as not to encroach too much on the passenger space behind. The noise cancelling headphones were effective and the entertainment screen was larger than in economy with a very good selection of films, music, TV etc. but there was not other amenity except a bottle of water.
You could 'book a cook' which expanded the food selection considerably (mainly Asian cuisine though) but nearing midnight, who can face a meal? There were two full service meals. We only had the second one and it was acceptable.
The cabin crew did the bare minimum and hid away for much of flight. However, when called, they responded quickly and politely. The wearing of masks did not help their cause, it was difficult to understand them and it felt like a medical flight!
The lavatories deteriorated over the length of the flight and things like paper towels etc were poorly managed.
I always thought BA were poor but they aren't that bad having now flown Singapore Airlines. | What is all the fuss about. | 2 |
2023-03-24T07:46:47-04:00 | Desktop | 2 | review | We had a wedding cancelled but bought base level fares to Australia from the UK. Although not entitled to a refund they gave us a full refund (admittedly after a number of calls). | Very kind to refund us | 0 |
2023-03-23T21:02:15-04:00 | Desktop | 0 | review | Booked Business Class flight months in advance. Seats got confirmed months in advance (have proofs). When turned up to airport 2 1/2 hours earlier the airline has given the seat to another. No other seats were available and was forced to fly economy in an overnight flight. Dreadful experience, very badly treated and after many emails of complaints for 3 weeks got an apology!
They take your money and sell you a service. Then when you try to receive the service, it’s not honoured. You are given vouchers to upgrade next time. So you have to buy tickets and fly again to upgrade!
These corporations need to be governed better and held responsible.
Beware! | Booked Business class flights; got forced into flying economy | 5 |
2023-03-22T19:00:07-04:00 | Desktop | 0 | review | We flew premium eco from Germany to Australia and were allowed 35kg.
On our way back, we only have economy class, but got told we could upgrade if we want to & even add addictional luggage. With a flexi ticket we would only be able to change the date. When we tried to upgarde - not possible as we didn't buy a flexi ticket! When we wanted to take an extra baggage with us, they told us 20 kg would cost over $600!!!!! NEVER AGAIN!
For over 6months the app tells me, my flight would be disrupted ... after calling the callcenter, I found out - nothing has changed exept my seats. I still can't use the app to manage bookings ... | you can't add extra baggage! | 2 |
2023-03-22T07:12:48-04:00 | Desktop | 0 | review | I made a redemption booking which prompted to me to update the profile. I did so then received an alert a new redemptee profile was created! There is a limit of 5 nominees so the system used up my last allowance. When I called customer service, they told me to email in. I did so and after a month worth of wait and frivolous exchanges requiring to list unreasonable items for verification. In this world of scams, why should one provide all intimate details each time to a new person who has no idea what was previously asked? RIDICULOUS and most frustrating!!! And all thanks to their system error! What other erroroneous products is SIA running? Scary right?!! | Call centre is soooooo bad- a month wait but no resolution! | 1 |
2023-03-22T00:07:28-04:00 | Desktop | 2 | review | This was our last leg of our flights home to Brisbane.
We had a 12hr layover in Singapore Changai due to the connecting flight out JFK NY being 3hrs late and Singapore airlines rebooking us due to this.
They emailed us the morning before the flight to let us know. Noy good having a 12hr layover but they did there best to get us a connecting flight which is good.
The flight left a few minutes late as they didn't open the lounge / gate until 40mins before the flight and everyone had to be screened to get through to the gate. We got off about ten minutes late but this was made up in the flight so we landed on time.
We were allocated seats 58A&B and were one of the last groups to board. It was a full flight but we still had some space for our bags above us in the overhead luggage bins. We had someone next to us so we couldn't spread out.
The crew were excellent and served the meal after taking off. After the meal, the lights were dimmed and I then accessed the excellent inflight entertainment system and watched some movies on it.
The staff were on the ball and were constantly bring water and juice around for the whole flight.
The only downside to the flight were some inconsiderate people sitting in front of us and putting seats back when you were trying to eat. The crew were excellent and pulled them up on this. Some people just need to be more aware of what they are doing and respect other passengers.
Overall, the flight was good with little turbulence only.
I love flying Singapore airlines as the planes are clean and well serviced, the crew is fantastic, always polite and courteous and ensure the comfort of there guests.
this was highlighted by the flight stewardesses cuddling a baby when the mum was trying to get ready to get off the plane. The genuine care you could see from the staff was excellent. I cant recommend Singapore Airlines enough. | Last flight home of the holidays. Excellent service. | 0 |
2023-03-21T23:13:18-04:00 | Desktop | 2 | review | I was excited about going on an A380-800 for the first time as Id never flown in one before, however that was tainted by already receiving an email at 6am that morning to say that they had rebooked our onward connection from Singapore Changai to Brisbane international into a 12 hour layover as the flight out of JFK NY left 3hrs late and we wouldn't be able to connect to our original flight.
We checked in ok and got a 15 euro meal voucher each to spend at the airport for food due to the delay.
The plane came in to Frankfurt on the new scheduled time and was turned around quickly by the ground crew and we were soon boarding for our flight to Singapore. We had booked seats as I wanted to be able to see the engines and the seat was excellent for this. We booked seats 43A&B which were forward economy seats so we were the last group to board.
The seat was a standard economy seat with the only issue being a small metal box cutting into the footwell for seat 43A. Not much but just enough to be a pain.
I really enjoyed take off and landing with the view of the engines.
The service again from the Air Singapore crew was excellent. Very attentive and professional. The inflight entertainment system, KrisWorld, is excellent and has something for everyone. It was a 12hr flight which is long when flying in economy.
The A380-800 was very clean inside.
One thing I did note on the bottom level window seat was the bulkhead is about 9 inches away from the seat so it makes resting the pillow against the window impossible to sleep on. When on the A350's, the gap is better for this.
Still, an excellent flight and great service from the Singapore team. Although we had a delay, they had rebooked everything and informed us every step of the way and helped everyone make connections when the plane landed in Singapore. Still not a fan of 12 hour layovers though, but they did their best for us. Will definitely fly these guys again. | Excited about going on an A380-800 but the plane was already delayed. | 1 |
2023-03-21T21:36:13-04:00 | Desktop | 2 | review | 12hrs on a long haul flight is always a hard task in economy. Even though the company is great and the service always excellent, a standard economy seat is not the most comfortable place for 12hrs sitting down.
The plane was an A350-900 and it was very clean inside as usual.
However, the flight boarded on time and left on time which is good. It was late when we left and followed the night all the flight. The staff served the 1st meal and then the lights were dimmed. The food was plane but nourishing, still a nice little meal. The staff kept up a supply of water and juice all flight and attended everyone's needs well. The staff are always excellent and I cant say anything 0 about the experience. There was turbulence for about 4hrs after the dinner service and then it was smooth after that. I like the supply of toothpaste and toothbrushes in the toilets, it is very freshening to be able to brush your teeth on a flight. We arrived into Munich on a foggy morning and I actually felt refreshed after having a sleep on the flight. Thanks to the Singapore team for a great flight. | Long flight in economy, excellent service. | 0 |
2023-03-21T16:22:53-04:00 | Desktop | 2 | review | This is the 3rd time we've flown with Singapore airline and we still enjoy their service. The flight out of Brisbane was on time. We didn't have reserved seats and were given 67J&K and we didn't have anyone else in our 3 seat row so we spread out which was nice. The service by the crew is always professional. They served the meal then the lights were dimmed. They constantly bring water and refreshments around so we kept our fluids up and didn't get dehydrated. The Kris inflight entertainment system is great with heaps to chose from. They have some of the latest movies out so it was nice to watch them. It was only a 7hr flight so nice and short for the 1st hop. The plane landed on time in Singapore to a warm barmy night. Cant recommend Singapore airlines enough. | Flying to Europe, 1st leg Brisbane to Singapore - Always good service | 0 |
2023-03-21T06:44:27-04:00 | Desktop | 0 | review | Here are my details of my trip.
2nd March, 2023 – I flew with Delta to JFK in order to connect with Singapore airlines – JFK-FRA-SIN-HKT , due to arrive 4th March, 2023. When I arrived at JFK, on my way to collect my luggage I saw a Singapore desk in the area. So, I decided to stop and ask for directions: where to get my bag and where to check in with Singapore airlines. It was staffed by 2 individuals. While asking for directions and informing them that I will pick up by luggage from Delta and bring it across to the check-in desk. They both told me that it wasn’t necessary, just show them my Delta tag and my itinerary and they will have my luggage picked up and delivered to Singapore. I asked them twice if they are sure because Delta is not Star alliance. However, my luggage wasn’t picked up from the Delta carousel.
3rd March, 2023 – Attempt to ask and verify my luggage was on board to a Singapore rep in Frankfurt, where I was told that she was too busy to help me I should come back later.
4th March, 2023 – I arrived in Singapore and I went to T2 service desk (near F30) and was told that my luggage is in the system, it would arrive in Phuket.
I arrived in Phuket but my luggage was missing, I was first told by the ground staff in Phuket that it was in Singapore and would arrive the next day and that I should make a claim. I did just that.
5th March, 2023 – I waited 2 days before I realized that I was receiving no assistance from Singapore airlines except for e-mails stating that they are sorry for the delayed baggage. That’s when I had to take action on my own. I received this message about 10 times over the past few days. "We are still trying to locate your delayed bag(s) and will provide another update by tomorrow. You can also check the status here, with your reference number."
6th March, 2023 – I decided to check myself to locate my luggage and found it on Delta’s website, I then tried to call Singapore – JFK and inform them of the situation and this is when they told me that they couldn’t help me and hung up the phone when I asked to speak to a supervisor. Erroneously thinking that since I found the luggage that I would receive some help as I have been without clothes, toiletries and medicine for 2 days.
I finally got through to Singapore JFK via e-mail and they now asked me for a photo of my bag and of my flight details and boarding passes before they can help me. How bizarre?
Questions for Singapore Airlines:
1. Why was I told by JFK ground staff that my luggage on Delta airlines would be transferred to Singapore airlines, when it wasn’t. Even though I offered twice to retrieved my luggage myself the two staff members insisted that it wasn’t necessary as it will be handled. It wasn’t and of today 9th March, 2023 I still don’t have my luggage.
2. Why is it at FRA airport where I was in transit that no staff was at the Singapore desk for most of the day. I did manage to find a person at the gate that told me they were too busy to assist me – I wanted to verify that my luggage was indeed transferred.
3. Why was I told when I arrived in Singapore by the staff at the service desk (next to F30) that my luggage was in the system and would be at my final destination – Phuket.
4. Why could the ground staff at Phuket airport and Singapore airline online unable to find my luggage and kept sending e-mails that they have contacted every station for information.
5. Why is it that when I called the Singapore customer service at JFK airport in NYC they told me that they can’t help me and hung up on my call.
6. Most important – Why is it when I located the luggage myself 2 days later – as it was with Delta and informed all parties that my bag was in JFK Delta office that no personnel from either Singapore office made any attempt to retrieve my luggage. I had to call Delta in Atlanta and ask them to contact Singapore ground staff at JFK and inform them that the luggage they are looking for is at JFK. | Ground staff Singapore Airlines incompetent | 1 |
2023-03-21T06:33:32-04:00 | Desktop | 0 | review | Bit disappointed today. Long very cold flight (take really thick winter trousers,jacket, socks etc. a top, jacket long skirt and trainers thin airline blanket were not enough ) 2 meals served quality ok. Served 8hrs apart and we were very hungry after 8hrs. Lots of cold water offered but no warm drinks , had to ask, they did help with cold when we eventuallygot them. Service bizarre, a very long drawn out service of trays handed out individually to those who had booked particular meals eg. veg. When a couple of us asked if we could collect our food we had a very grumpy response "we are serving children first" which was untrue as one or two were served, several children weren't until after most adults had been served. A belligerent attempt to put hungry and cold ECONOMY CUSTOMERS in their place. Poor show as flight not cheap. | Poor journey today | 0 |
2023-03-21T00:33:23-04:00 | Desktop | 0 | review | Had heard great things but service and quality of seating far inferior to that of BA. Food terrible and don't believe it was any different to economy. Poor and slow service. No flight socks, eyeshades, etc. Would not recommend on the basis of this flight. | Really disappointing - go BA | 0 |
2023-03-21T00:02:33-04:00 | Desktop | 0 | review | It's really terrible. I have bad experience with Singapore air line. I will never recommend a return ticket. I was in a bad situation and i had to miss just 1 flight but they cancelled my return flight from Amritsar to Sydney that was after 2 months and the most surprising thing is that they didn't sent me any email. thanks to god i just check my flight 7 days ago otherwise i have to cancel my all meetings. never trust on singapore airline | Without sending any mail they just cancel my flight | 1 |
2023-03-19T17:11:49-04:00 | Desktop | 1 | review | It has been 15 years ago since I have traveled with Singapore Airlines, I know there as been a lot of cost cutting since Covid 19 but Singapore Airlines product has certainly dropped in quality. The food was not great the leg room in the seat is not great compared to other airlines. Their inflight entertainment system is not great as well. | Not great | 0 |
2023-03-18T04:19:16-04:00 | Desktop | 2 | review | Flew BKK to Sing and Sing to Perth. Food on both legs was adequate, champagne before take off and nice wines during the flight. More than enough leg room and privacy if needed. What made the legs special was the outstanding service, nothing was too much trouble. All staff I encountered were lovely, but must point out Chia from BKK to Sing and Kat from Sing to Perth; better than I've ever come across. | Faultless | 0 |
2023-03-17T12:48:06-04:00 | Desktop | 0 | review | Unfortunately, I am leaving a one-star review for Singapore Airlines, despite my on-plane experience being great (flight crew were friendly and helpful, food was good, etc. no complaints there).
However, I had transferred 220,000 AMEX points to Singapore Airlines in order to book a business class ticket (as you might know, this has a cash equivalent of at minimum several thousand dollars). The way many of their flights work, is you must waitlist the seat and then you will be allowed to book it if nobody pays cash for the seat. So, I also booked an economy seat for myself in case business ended up filling up (you don't get notified until close to your departure date).
When I arrived to the airport on my travel day, I was informed that my business class ticket had gone through as there were 10 seats available in business class on my flight. However, after about an hour of deliberation, and right before I was set to board - I was informed that I would actually not be able to sit in business class. What gives? I rolled with it - but, now I have a couple hundred thousand points trapped in Singapore that I seemingly can't use. If there is available space on the flight and I have the points, why can't I use them? Isn't that the whole point?
I've been in touch with Singapore Airlines customer service but they've not been helpful at all. I've only received barely comprehensible responses (I understand that English may not be everyone's first language but would expect that a global company could have a strong English speaker respond to emails where necessary) that don't try to find any middle ground with me or admit any fault on behalf of the airline. It's really just a 'sorry about that, but no we won't let you take your points out of Singapore and this is your fault' ... this is all to say, if you don't want your hard-earned credit card points going to waste, transfer them to another airline! | Terrible Booking Experience | 0 |
2023-03-16T02:15:09-04:00 | Desktop | 0 | review | "We were disappointed with our recent check-in experience at the SIA Tan Son Nhat Site. Despite showing the policy from the SIA website that clearly stated my son, a student, was entitled to a baggage allowance of 40KG, a local staff member denied our entitlement without providing any clear explanation. After a 30-minute argument, we had to pay an additional fee of USD 32 for excess baggage (my son's baggage is 29KG). Furthermore, the SIA representative who appeared was unprofessional. This experience eroded our previous admiration for the airline and we hope they take action to improve the service provided at the Tan Son Nhat Airport site." | Feedback for Singapore Airline - Ho Chi Minh City Site | 1 |
2023-03-15T01:55:34-04:00 | Desktop | 0 | review | A few months ago I booked my flight from Boston to Phuket. I had to stops one from jfk to 🇲🇾 and to Phuket. My first flight was delay and I arrived about one hour and 20 minutes before my flight. I went up to the customer service desks and someone told me they closed the gate an hour before the flight took off and they have giving my seat to another. I asked to speak with their manager and she tried to lie to me. to a point I was very upset because I only had a backpack and psa. She refused to give me a ticket and she said they closed the gate 90 minutes before took off. I asked her I have about an hour and 20 minutes before took off. Security was called on me and she marked me as a no show. 3 months later I was still fighting with EDreams due to this no show. I called Singapore and explained the situation and file complained. Due to this flight I had to canceled other flights and booking. They promised me a refund and told me to wait 3 months for the process and now 6 months later they refused me to refund again and I had to start from scratch. They said customer service marked me as a no show. I would like to say I arrived 1 hour and 20 minutes before took off even with the delay from from first flight . My seat was giving to someone else which at first they tried to lie about it at JFK airport. I lost more than $1000 dollars which Edream and sigapore is refusing because they were marking people as no show . That’s stealing | Promise me a refund but 3 months later refused | 2 |
2023-03-14T18:03:10-04:00 | Desktop | 0 | review | My baggage did not turn up at Sydney in September. There was over $4000.00 worth of new clothes, shoes, swimmers, shavers, cosmetics, bags and all other things you would take on a holiday for 10 days. after months of calling and trying to sort this out they have offerered to pay
a lousy | LOST BAGGAGE | 1 |
2023-03-12T12:53:02-04:00 | Desktop | 1 | review | to fly to Bangkok your have to overnight in Singapore.....the transit hotels are expensive at 215 Singapore dollars for six hours...... the flight left cairns late and they did not have some of the popular food available.... food was average....business class seats are not comfortable when in the lie flat position.....staff were good...my golf clubs were left in Singapore....this took time to sort out....they did arrive the next day....some damage made the bag unable to be carried....I had to buy a new one...what was a day of travel is now 2 days each way....small planes for 7 hour trips are not great..........our next trip will be via Brisbane ....... | changed times from cairns to Singapore make connections to other asian countries difficult | 0 |