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text (string)label (class label)
I am still waiting on my card?
11 (card_arrival)
What can I do if my card still hasn't arrived after 2 weeks?
11 (card_arrival)
I have been waiting over a week. Is the card still coming?
11 (card_arrival)
Can I track my card while it is in the process of delivery?
11 (card_arrival)
How do I know if I will get my card, or if it is lost?
11 (card_arrival)
When did you send me my new card?
11 (card_arrival)
Do you have info about the card on delivery?
11 (card_arrival)
What do I do if I still have not received my new card?
11 (card_arrival)
Does the package with my card have tracking?
11 (card_arrival)
I ordered my card but it still isn't here
11 (card_arrival)
Why has my new card still not come?
11 (card_arrival)
I still haven't received my card after two weeks, is it lost?
11 (card_arrival)
Can you track my card for me?
11 (card_arrival)
Is there a way to track the delivery of my card?
11 (card_arrival)
It's been a week since I ordered my card and it's not here. Please help?
11 (card_arrival)
Will I be able to track the card that was sent to me?
11 (card_arrival)
I don't have my card in 1 week. Should I be worried?
11 (card_arrival)
How do I know when my new card is going to arrive?
11 (card_arrival)
My new card has not been delivered to my home yet. What is going on?
11 (card_arrival)
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
11 (card_arrival)
On the card that is coming, what's the tracking info?
11 (card_arrival)
What is the status of my card's delivery?
11 (card_arrival)
Have you sent out my card yet?
11 (card_arrival)
My card isn't here yet.
11 (card_arrival)
where is my new card?
11 (card_arrival)
It's been a week since you sent my card and I still don't have it.
11 (card_arrival)
How do I track the card you sent me?
11 (card_arrival)
When will I recieve my new card?
11 (card_arrival)
When will I get my new card?
11 (card_arrival)
What is the expected delivery date for my card?
11 (card_arrival)
Is there a tracking number for the card you sent me?
11 (card_arrival)
I would like to track the card you sent to me.
11 (card_arrival)
Has my card been lost in delivery?
11 (card_arrival)
My new card hasn't came in.
11 (card_arrival)
Where is the card I ordered 2 weeks ago?
11 (card_arrival)
Can I get an update on my replacement card?
11 (card_arrival)
How long does it take for a new card to ship?
11 (card_arrival)
What's the tracking on the card you sent?
11 (card_arrival)
I haven't received my card and am worried it is lost.
11 (card_arrival)
My card still hasn't been delivered
11 (card_arrival)
I need to find out where the card is that I ordered.
11 (card_arrival)
Where is my credit card that was to be mailed?
11 (card_arrival)
I ordered my card but it hasn't been delivered yet
11 (card_arrival)
Am I able to track the card that was just sent to me?
11 (card_arrival)
Can you tell me why I haven't received my new card?
11 (card_arrival)
I'm still waiting for my new card.
11 (card_arrival)
Is my card lost? I am still waiting for it to be delivered.
11 (card_arrival)
Should I keep waiting for my card to be delivered?
11 (card_arrival)
Can I track when my card will be delivered?
11 (card_arrival)
How can I check on the status of my new card?
11 (card_arrival)
A card has been sent to me, how do I track it?
11 (card_arrival)
Is there a way I can get my card expedited?
11 (card_arrival)
What can I do to track the card you sent me?
11 (card_arrival)
why hasnt my card come in yet?
11 (card_arrival)
How can I periodically check the delivery of the card you sent?
11 (card_arrival)
What's the reason my new card hasn't come?
11 (card_arrival)
How long does it take for me to get my new card?
11 (card_arrival)
I don't have my card after 1 week. What are my next steps?
11 (card_arrival)
I know I'm getting a new card but would like know when I can expect to receive it.
11 (card_arrival)
I want to find out what happened to my new card?
11 (card_arrival)
Was there a way for me to get tracking for that?
11 (card_arrival)
I am still waiting for my card.
11 (card_arrival)
My card hasn't arrived.
11 (card_arrival)
Can I track the card you sent to me?
11 (card_arrival)
I haven't gotten my new card.
11 (card_arrival)
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
11 (card_arrival)
Will I have to wait much longer for my new card to arrive?
11 (card_arrival)
how to track the card you sent
11 (card_arrival)
2 weeks ago I ordered my new card. It isn't here. What should I do?
11 (card_arrival)
How can I check on the delivery status of my card?
11 (card_arrival)
My card has not been delivered yet and its been a week since I ordered it, please help
11 (card_arrival)
What's the expected wait time to recieve my new card?
11 (card_arrival)
How can I see the progress of delivery of the card that was sent?
11 (card_arrival)
My card was supposed to arrive, but hasn't?
11 (card_arrival)
I ordered a card and would like to know how to track the delivery progress of it.
11 (card_arrival)
How long will it take for me to get my card?
11 (card_arrival)
My card hasn't shown up yet.
11 (card_arrival)
Does the card you sent have a tracking number?
11 (card_arrival)
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
11 (card_arrival)
maximum how many days get the courier?
11 (card_arrival)
Is there a reason my new card hasn't arrived yet?
11 (card_arrival)
I've been waiting a while for my card, is there a way to know when it will arrive?
11 (card_arrival)
How can I track my card's delivery?
11 (card_arrival)
Can I track the card that was just sent to me?
11 (card_arrival)
If I ordered my new card last week, how much longer should I wait to receive it?
11 (card_arrival)
What's go on, where is my new card?
11 (card_arrival)
Where is my new card if I haven't received it yet?
11 (card_arrival)
Where is my card?
11 (card_arrival)
Can you tell me why I haven't received my new card yet?
11 (card_arrival)
Is there a way to track my card?
11 (card_arrival)
Is there a way to track the new card you sent me?
11 (card_arrival)
I'm still waiting for my card.
11 (card_arrival)
What do I need to do to get my new card which I have requested 2 weeks ago?
11 (card_arrival)
WHAT IS THE SOLUTION OF THIS PROBLEM
11 (card_arrival)
Could I get tracking on the card?
11 (card_arrival)
Can you help me track my card?
11 (card_arrival)
Shouldn't my new card be here by now?
11 (card_arrival)
Is there a reason my new card hasn't arrived?
11 (card_arrival)
I would like to track a card sent to me, how do I do that?
11 (card_arrival)
Is there a tracking number for the card?
11 (card_arrival)
End of preview (truncated to 100 rows)
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Dataset Card for BANKING77

Dataset Summary

Dataset composed of online banking queries annotated with their corresponding intents.

BANKING77 dataset provides a very fine-grained set of intents in a banking domain. It comprises 13,083 customer service queries labeled with 77 intents. It focuses on fine-grained single-domain intent detection.

Supported Tasks and Leaderboards

Intent classification, intent detection

Languages

English

Dataset Structure

Data Instances

An example of 'train' looks as follows:

{
  'label': 11, # integer label corresponding to "card_arrival" intent
  'text': 'I am still waiting on my card?'
}

Data Fields

  • text: a string feature.
  • label: One of classification labels (0-76) corresponding to unique intents.

Intent names are mapped to label in the following way:

label intent (category)
0 activate_my_card
1 age_limit
2 apple_pay_or_google_pay
3 atm_support
4 automatic_top_up
5 balance_not_updated_after_bank_transfer
6 balance_not_updated_after_cheque_or_cash_deposit
7 beneficiary_not_allowed
8 cancel_transfer
9 card_about_to_expire
10 card_acceptance
11 card_arrival
12 card_delivery_estimate
13 card_linking
14 card_not_working
15 card_payment_fee_charged
16 card_payment_not_recognised
17 card_payment_wrong_exchange_rate
18 card_swallowed
19 cash_withdrawal_charge
20 cash_withdrawal_not_recognised
21 change_pin
22 compromised_card
23 contactless_not_working
24 country_support
25 declined_card_payment
26 declined_cash_withdrawal
27 declined_transfer
28 direct_debit_payment_not_recognised
29 disposable_card_limits
30 edit_personal_details
31 exchange_charge
32 exchange_rate
33 exchange_via_app
34 extra_charge_on_statement
35 failed_transfer
36 fiat_currency_support
37 get_disposable_virtual_card
38 get_physical_card
39 getting_spare_card
40 getting_virtual_card
41 lost_or_stolen_card
42 lost_or_stolen_phone
43 order_physical_card
44 passcode_forgotten
45 pending_card_payment
46 pending_cash_withdrawal
47 pending_top_up
48 pending_transfer
49 pin_blocked
50 receiving_money
51 Refund_not_showing_up
52 request_refund
53 reverted_card_payment?
54 supported_cards_and_currencies
55 terminate_account
56 top_up_by_bank_transfer_charge
57 top_up_by_card_charge
58 top_up_by_cash_or_cheque
59 top_up_failed
60 top_up_limits
61 top_up_reverted
62 topping_up_by_card
63 transaction_charged_twice
64 transfer_fee_charged
65 transfer_into_account
66 transfer_not_received_by_recipient
67 transfer_timing
68 unable_to_verify_identity
69 verify_my_identity
70 verify_source_of_funds
71 verify_top_up
72 virtual_card_not_working
73 visa_or_mastercard
74 why_verify_identity
75 wrong_amount_of_cash_received
76 wrong_exchange_rate_for_cash_withdrawal

Data Splits

Dataset statistics Train Test
Number of examples 10 003 3 080
Average character length 59.5 54.2
Number of intents 77 77
Number of domains 1 1

Dataset Creation

Curation Rationale

Previous intent detection datasets such as Web Apps, Ask Ubuntu, the Chatbot Corpus or SNIPS are limited to small number of classes (<10), which oversimplifies the intent detection task and does not emulate the true environment of commercial systems. Although there exist large scale multi-domain datasets (HWU64 and CLINC150), the examples per each domain may not sufficiently capture the full complexity of each domain as encountered "in the wild". This dataset tries to fill the gap and provides a very fine-grained set of intents in a single-domain i.e. banking. Its focus on fine-grained single-domain intent detection makes it complementary to the other two multi-domain datasets.

Source Data

Initial Data Collection and Normalization

[More Information Needed]

Who are the source language producers?

[More Information Needed]

Annotations

Annotation process

The dataset does not contain any additional annotations.

Who are the annotators?

[N/A]

Personal and Sensitive Information

[N/A]

Considerations for Using the Data

Social Impact of Dataset

The purpose of this dataset it to help develop better intent detection systems.

Any comprehensive intent detection evaluation should involve both coarser-grained multi-domain datasets and a fine-grained single-domain dataset such as BANKING77.

Discussion of Biases

[More Information Needed]

Other Known Limitations

[More Information Needed]

Additional Information

Dataset Curators

PolyAI

Licensing Information

Creative Commons Attribution 4.0 International

Citation Information

@inproceedings{Casanueva2020,
    author      = {I{\~{n}}igo Casanueva and Tadas Temcinas and Daniela Gerz and Matthew Henderson and Ivan Vulic},
    title       = {Efficient Intent Detection with Dual Sentence Encoders},
    year        = {2020},
    month       = {mar},
    note        = {Data available at https://github.com/PolyAI-LDN/task-specific-datasets},
    url         = {https://arxiv.org/abs/2003.04807},
    booktitle   = {Proceedings of the 2nd Workshop on NLP for ConvAI - ACL 2020}
}

Contributions

Thanks to @dkajtoch for adding this dataset.

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