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Question

Hello, what would you like to talk about?

Question

What makes your job stressful for you?

Question

Do you help your clients to make it to a better financial situation?

Affirmation and Reassurance

But you offer them a better future than what they have currently. It may not be what they wanted, but it helps them in the long run.

Affirmation and Reassurance

I can understand that.

Question

Is there another job that would pay you close to what you currently make?

Others

Is it possible to reframe how you look at your clients' dire financial situations?

Information

Some people can't do what you do because they don't have the heart to give someone else bad news. The reality is though, someone needs to fill that role and you do help people

Self-disclosure

I've had to deal with collections before when I was in bad financial condition. The person on the other line was really helpful though. She was understanding,

Providing Suggestions

It may not be for you. I think you should think about the pros and cons of keeping your position. It might make things clearer for you.

Restatement or Paraphrasing

I wouldn't stay if it really impacts your mental health in a negative way. Still, you may need to zoom out and see the bigger picture: that you provide a needed service and you do it compassionately

Affirmation and Reassurance

No doubt, but you know in your heart what is right for you.

Affirmation and Reassurance

It's no problem. I hope you can make a decision about this situation and then be at peace with it

Others

Ok, take care

Question

Hello how are you?

Question

I'm doing ok I'm glad you are good. Is it snowing by you?

Others

Merry Christmas!

Question

How can I help you today?

Restatement or Paraphrasing

I hear you are having trouble figuring out which friends are really your friends and which ones aren't. Is that about right?

Question

I understand that... Did something happen that makes you feel like that?

Question

Is this a significant other?

Question

Are they ignoring you?

Question

Are you sure they are okay? Or not away with family for the holidays?

Affirmation and Reassurance

That's no good what do you think the problem is?

Question

Do you owe someone already?

Affirmation and Reassurance

That can get in the way of a friendship sometimes, but I try not to get ahead of myself and jump the gun. They may have lost a phone or something may have come up...

Reflection of feelings

That very well could be... Are you working?

Affirmation and Reassurance

I see, Have you tried for unemployment?

Providing Suggestions

I understand that. What if that is the case? You may need to talk to them and let them know how you feel about that.

Question

How long has this been going on?

Providing Suggestions

I understand that, but if you want to get to a point that you feel better about it then you will have to speak to them.

Providing Suggestions

Do you see them everyday?

Restatement or Paraphrasing

I understand that, are you able to go over there.

Affirmation and Reassurance

Well I can see that you have put the effort in to try and keep the relationship so it sounds like the ball is in their court if they want to do the same.

Providing Suggestions

Well that is about all that can be done and wait for them to come around...Do you have any hobbies?

Providing Suggestions

I like to go on runs every morning. It helps to clear my mind and makes it easier to brush things off when they bother me.

Question

What instrument do you play?

Restatement or Paraphrasing

It is a really good stress reliever. I played when I was younger, didn't ever get very good. Did you?

Reflection of feelings

Hmm, well maybe take some more lessons, We can always strive to be better at everything we do.

Providing Suggestions

Maybe take a run in order to clear your mind.

Others

I'm sure they will come around.

Others

That may be a good idea. Good talk

Question

to them and may find out that it was never anything against you

Self-disclosure

I sometimes get ahead of myself and try to figure out what is going on and thinking that it was something I did. You are right too. COVID has stressed everyone out to the max.

Providing Suggestions

It has been a crazy year I am glad that it is almost over.

Providing Suggestions

I'm sure it will. Is there anything else I can help you with today?

Others

No problem, I hope everything works out for you and your friends. Have a great New Year!

Others

Good day!

Question

Hi there, how are you feeling today?

Question

Hi :) Is there anything you'd like to talk about? Something on your mind?

Information

Oh I am so sorry to hear that! Are you at least getting sick pay? If not, are you getting advice about help you might be able to access?

Information

Oh I am so sorry to hear that! Are you at least getting sick pay? If not, are you getting advice about help you might be able to access?

Others

(sorry for duplication, not sure what happened there!)

Restatement or Paraphrasing

So you have been getting some assistance?

Providing Suggestions

I see, so you are really financially struggling at the moment? Is there anywhere else you could apply for assistance? What about a foodbank?

Self-disclosure

I hear you there - I spent a long time on hold for an official matter the other day. I guess that everyone is really desperate for help and advice right now.

Self-disclosure

I hope that they can help you. My partner and I have used one before and they were very helpful. I felt a bit ashamed but there was no judgement at all.

Affirmation and Reassurance

That sounds like a very positive thing to have done. I really hope that they pay some attention to you. This situation is not your fault!

Self-disclosure

Yes they are run by lovely people. Ours gave us a pamphlet for cheap and easy to make recipes too.

Restatement or Paraphrasing

So, at least it sounds like you have a good handle on this and are doing everything you can to help yourself, am I right?

Information

That sounds very encouraging! It's amazing what you can make even with cheap food. Noodles , for instance, are very versatile :)

Others

It's a very strange situation and I suspect that some of the authorities just feel overwhelmed and have no idea how to cope.

Question

That would be incredibly immoral of him. Do you feel that he is likely to do such a thing?

Others

That is a very rational way to look at things. I really hope that it does not come to thank though! Thank you for talking and I wish you all the best for the coming months.

Others

I am glad that you'd not roll over and accept ill treatment! Well done :)

Others

I am afraid I need to leave now but thank you for talking :) (can you press the quit button and take the survey?) Best wishes!

Affirmation and Reassurance

You too!

Question

Hi! How are you doing?

Question

I am okay thanks but it is a worrying year. Have you been worrying about anything?

Question

Ah I hear you, I have been self isolating too. Do you have an online support network?

Self-disclosure

Well, friends you can talk to during this difficult time? I have a lot of friends on facebook and similar that I can talk to.

Affirmation and Reassurance

Sometimes it does just make it easier to know that other people are in the same situation as you :)

Providing Suggestions

Yes .. or at least share coping mechanisms perhaps?

Providing Suggestions

Do you have any hobbies that you can occupy yourself with right now?

Question

Could you perhaps set up Zoom meetings where you could play together online?

Affirmation and Reassurance

No I don't think so :) I think that it is totally live so you could play just as you would if you were together in person.

Others

I hope it goes well for you. It has been such an awful year, hasn't it?

Affirmation and Reassurance

I wish you all the very best for 2021. I hope that you get to get together with your band again and rock!

Others

Yes, all we need to do is be patient! Have a great New Year and thanks for talking.

Question

Hello, what is life like for you at the moment?

Others

I am sorry to hear that but I am happy to listen and help you if I can

Question

what sort of things are you trying to decide?

Providing Suggestions

Well, let's try to take it one problem at a time so's not to get overwhelmed. What is your biggest problem at the moment?

Reflection of feelings

Ah, am I to take it that a relationship has recently ended?

Self-disclosure

Ah I totally hear you .. the old 'we're getting divorced' line. I've been in that one! You are well out of this.

Self-disclosure

From personal experience I think that if they say they're going to get divorced and then drag their feet it is never going to happen.

Others

Well, if you were to give him an ultimatum what do you think he would say?

Question

And he's still married?

Reflection of feelings

I can tell that you feel that you are being cheated here. I can't tell you what to do but don't you think you deserve better?

Affirmation and Reassurance

It's not for me to say but I wonder if he's really going to change as he has not already.

Question

How do your children feel about this? And his?

Question

Yes, I can imagine that it is. It is always really difficult when children are involved. I know you would not want your children to be hurt

Self-disclosure

I hear you. Covid has disrupted the whole world so might this year! I can't wait for it to be over.

Others

But it will hurt them more the longer the situation goes on :(

Others

Well it surely could not be worse :)

Others

(sorry was afk let me catch up)

Providing Suggestions

Is it possible she is suffering from depression?

Others

It just worries me that he might treat you the same way if you were ever in the same position

Question

And how does she feel about you?

Providing Suggestions

I think it would be better if he were able to come to a sensible financial solution with her. This situation is damaging for everyone.