Datasets:

Alpaca69B

/

reviews_appstore_amazon_absa1

like 0

Why?

App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem.

Functionality, Functionality, Functionality

Questions display, Scrolling, Content

negative, negative, negative

Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative

### USER: Why?: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### ASSISTANT: Functionality - Questions display - negative, Functionality - Scrolling - negative, Functionality - Content - negative )))

### Review: title: Why?, content: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Questions display, Scrolling, Content, sentiments: negative, negative, negative )))

### Review: title: Why?, content: App will no longer display all of the customer questions associated with a product. I tap to see ‘all’ of the customer questions and I’m shown perhaps 12 of them. Scrolling down does nothing..stuck at a page or two of customer questions. Unfortunate because more often than not I find answers to the questions that I have in customer questions. Not finding those answers because I can’t view them keeps me from determining whether or not to purchase a product and makes comparison shopping difficult to impossible. Please fix this problem. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Questions display, Scrolling, Content) sentiments: (negative, negative, negative) )))

Seems much slower and have to reload

This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying.

Performance, Functionality

Search Functionality, Order Tracking

Negative, Negative

Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative

### USER: Seems much slower and have to reload: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### ASSISTANT: Performance - Search Functionality - Negative, Functionality - Order Tracking - Negative )))

### Review: title: Seems much slower and have to reload, content: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### Analysis: categories: Performance, Functionality, aspects: Search Functionality, Order Tracking, sentiments: Negative, Negative )))

### Review: title: Seems much slower and have to reload, content: This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying. ### Analysis: categories: (Performance, Functionality) aspects: (Search Functionality, Order Tracking) sentiments: (Negative, Negative) )))

0 STAR RATING! DON'T USE!!

I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬

App Security, App Security, App Security

Security Measures, Customer Service, Account Recovery

Negative, Negative, Negative

App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative

### USER: 0 STAR RATING! DON'T USE!!: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### ASSISTANT: App Security - Security Measures - Negative, App Security - Customer Service - Negative, App Security - Account Recovery - Negative )))

### Review: title: 0 STAR RATING! DON'T USE!!, content: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### Analysis: categories: App Security, App Security, App Security, aspects: Security Measures, Customer Service, Account Recovery, sentiments: Negative, Negative, Negative )))

### Review: title: 0 STAR RATING! DON'T USE!!, content: I bought a $50 psn card from a best seller and was immediately signed out of my email account. After trying to sign in I realized I needed to somehow change my 2 factor authentication number and couldn’t because it was an old number. They have a "customer service" link that supposedly allows you to change it without logging in, but it just sends you in circles. I then proceeded to call customer service, and when I explained my issue I was transferred to someone else to help me. After explaining it to them I was hung up on. Now I am receiving sketchy emails says suspicious activity on my account but I can’t login to see. Looks like I now have to change bank cards and somehow just chill with knowing my info is out there. I paid $50 to have my account most likely hacked. 🤬🤬 ### Analysis: categories: (App Security, App Security, App Security) aspects: (Security Measures, Customer Service, Account Recovery) sentiments: (Negative, Negative, Negative) )))

Good app

I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool.

App Functionality, App Functionality, Pricing, App Features

Search engine, Navigation, Pricing, Shipping

negative, negative, negative, negative

App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative

### USER: Good app: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### ASSISTANT: App Functionality - Search engine - negative, App Functionality - Navigation - negative, Pricing - Pricing - negative, App Features - Shipping - negative )))

### Review: title: Good app, content: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### Analysis: categories: App Functionality, App Functionality, Pricing, App Features, aspects: Search engine, Navigation, Pricing, Shipping, sentiments: negative, negative, negative, negative )))

### Review: title: Good app, content: I will honestly say the search engine could be improved. When you type in a certain item, detailed specifics and you get items not what your looking for. The other issue I have isn’t app related it’s 3rd party items. If you don’t triple check where it’s coming from it takes long AND sizing is so far off. When you an xxlg and you order up 3 sizes you would think that would allow for sizing off. Doesn’t work like that. Yeah it’s very disappointing that you order an item larger than you wear and it’s small. The other issue is pricing. You find a really nice item, clothing and it’s marked down to $2.99 your shipping can be $12. Not cool. ### Analysis: categories: (App Functionality, App Functionality, Pricing, App Features) aspects: (Search engine, Navigation, Pricing, Shipping) sentiments: (negative, negative, negative, negative) )))

Addictive Shopping App

I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly

Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery

Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness

positive, positive, positive, positive, positive, positive

Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive

### USER: Addictive Shopping App: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### ASSISTANT: Shopping Experience - Variety - positive, Shopping Experience - Pricing - positive, Shopping Experience - Speed - positive, Shopping Experience - Deals - positive, Delivery - Convenience - positive, Delivery - Environmental friendliness - positive )))

### Review: title: Addictive Shopping App, content: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### Analysis: categories: Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery, aspects: Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Addictive Shopping App, content: I get many ideas which expands options for products & pricing to compare quickly & easily although I find myself shopping too frequently! , My favorite is Todays Deals with amazing savings, Convenience- we live in a rural area, I wouldn’t be able save as much money if I were driving long distances to grab a deal when I can have it delivered , Bonus: Option available to coordinate packages to arrive on the same free delivery date to be climate friendly ### Analysis: categories: (Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Delivery, Delivery) aspects: (Variety, Pricing, Speed, Deals, Convenience, Environmental friendliness) sentiments: (positive, positive, positive, positive, positive, positive) )))

Orders

For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home.

Service, Service

Delivery Time, Customer Support

Negative, Negative

Service - Delivery Time - Negative, Service - Customer Support - Negative

### USER: Orders: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### ASSISTANT: Service - Delivery Time - Negative, Service - Customer Support - Negative )))

### Review: title: Orders, content: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### Analysis: categories: Service, Service, aspects: Delivery Time, Customer Support, sentiments: Negative, Negative )))

### Review: title: Orders, content: For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home. ### Analysis: categories: (Service, Service) aspects: (Delivery Time, Customer Support) sentiments: (Negative, Negative) )))

No sharing

I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone?

App, App

Sharing, Sharing

negative, positive

App - Sharing - negative, App - Sharing - positive

### USER: No sharing: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### ASSISTANT: App - Sharing - negative, App - Sharing - positive )))

### Review: title: No sharing, content: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### Analysis: categories: App, App, aspects: Sharing, Sharing, sentiments: negative, positive )))

### Review: title: No sharing, content: I noticed a difference between the phone version and the ipad version of this app. I cannot share any tracking information if I use the ipad version. Only when I use my iphone can I share the tracking info. It would be great if the ipad version had the ability to let you share tracking. Today I wanted to share this info on an order that is shipped. I tried to do this on my ipad and could not see the option. When I went to do this using my iphone, I saw that suddenly I could share tracking. Why can’t I do this on both devices? Why can I only share tracking info if I use this app on my phone? ### Analysis: categories: (App, App) aspects: (Sharing, Sharing) sentiments: (negative, positive) )))

I HATE THIS APP

I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information.

Security, Security, Product, Feature

Information Leak, Theft, Quality, Review Authenticity

Negative, Negative, Negative, Negative

Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative

### USER: I HATE THIS APP: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### ASSISTANT: Security - Information Leak - Negative, Security - Theft - Negative, Product - Quality - Negative, Feature - Review Authenticity - Negative )))

### Review: title: I HATE THIS APP, content: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### Analysis: categories: Security, Security, Product, Feature, aspects: Information Leak, Theft, Quality, Review Authenticity, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: I HATE THIS APP, content: I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information. ### Analysis: categories: (Security, Security, Product, Feature) aspects: (Information Leak, Theft, Quality, Review Authenticity) sentiments: (Negative, Negative, Negative, Negative) )))

Not Sure?

I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you.

Products/Services, Products/Services, Products/Services

Deals, Case, Case

Positive, Positive, Neutral

Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral

### USER: Not Sure?: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### ASSISTANT: Products/Services - Deals - Positive, Products/Services - Case - Positive, Products/Services - Case - Neutral )))

### Review: title: Not Sure?, content: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### Analysis: categories: Products/Services, Products/Services, Products/Services, aspects: Deals, Case, Case, sentiments: Positive, Positive, Neutral )))

### Review: title: Not Sure?, content: I download this app a while ago but I think I deleted it because my old iPad only had 64 GBs and I got rid of it before I had a chance to use it. To make space so I can use my iPad. I usually just go to your website. They, you do have god deals online. I got a hard shell case that was rubber over the phone, then you can bout another case Tharp goes over the other the first one that was hard shell plastic and had a kickstand on it. So if you were watching a movie on it , you can place it up on its side or the long way. I will check it out and check the online prices. And get back with a better report a better message. Thank you. ### Analysis: categories: (Products/Services, Products/Services, Products/Services) aspects: (Deals, Case, Case) sentiments: (Positive, Positive, Neutral) )))

This app used to be good

Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased

- E-commerce, - E-commerce, - Product Quality

Cart, Price, Physical damage

Negative, Negative, Negative

- E-commerce - Cart - Negative, - E-commerce - Price - Negative, - Product Quality - Physical damage - Negative

### USER: This app used to be good: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### ASSISTANT: - E-commerce - Cart - Negative, - E-commerce - Price - Negative, - Product Quality - Physical damage - Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: - E-commerce, - E-commerce, - Product Quality, aspects: Cart, Price, Physical damage, sentiments: Negative, Negative, Negative )))

### Review: title: This app used to be good, content: Right now my account says I have 3 items in my cart at all times my subtotal is in correct I did the math it equaled 347$ but the subtotal in the cart said 509$ I know for a fact shipping isn’t that much because I have prime also last year for Christmas I bought a pair of white nike Air Force ones and they came in a damaged box and with creases in them I didn’t open them until after Christmas because when I was about to look at them I heard my son who I bought them for coming down the stairs so I just put them in a Christmas decoration box then they got put downstairs yada yada ya and when I found them I could return them this is my fault yes but if I buy new 100+$ pair of shoes I expect them to be brand new not creased ### Analysis: categories: (- E-commerce, - E-commerce, - Product Quality) aspects: (Cart, Price, Physical damage) sentiments: (Negative, Negative, Negative) )))

Good but could be great

I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks.

- Functionality, - Functionality, - Functionality, - Functionality

Filtering, Notification, Reply System, Reply Visibility

Negative, Negative, Negative, Negative

- Functionality - Filtering - Negative, - Functionality - Notification - Negative, - Functionality - Reply System - Negative, - Functionality - Reply Visibility - Negative

### USER: Good but could be great: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### ASSISTANT: - Functionality - Filtering - Negative, - Functionality - Notification - Negative, - Functionality - Reply System - Negative, - Functionality - Reply Visibility - Negative )))

### Review: title: Good but could be great, content: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### Analysis: categories: - Functionality, - Functionality, - Functionality, - Functionality, aspects: Filtering, Notification, Reply System, Reply Visibility, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Good but could be great, content: I agree with another reviewer that the filtering could be way better, but my biggest irritation recently is that I contacted a seller regarding a faulty product, they replied but I didn’t know, so I keep resending my question. Why can’t I get a notification when there is a reply message? Why can’t there be text when I send my question pointing me to the right place to watch for return messages so I don’t think they haven’t replied for weeks, when they did reply within days? I’m sure the seller is annoyed with me sending more questions, but I had no idea where to look for replies and I truly thought I’d get a notification pop up from the app. I know it can be done and would be so very helpful. Thanks. ### Analysis: categories: (- Functionality, - Functionality, - Functionality, - Functionality) aspects: (Filtering, Notification, Reply System, Reply Visibility) sentiments: (Negative, Negative, Negative, Negative) )))

Only If I could give it zero stars...

I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it.

App, Website, App

Usability, Security, Performance

Negative, Negative, Negative

App - Usability - Negative, Website - Security - Negative, App - Performance - Negative

### USER: Only If I could give it zero stars...: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### ASSISTANT: App - Usability - Negative, Website - Security - Negative, App - Performance - Negative )))

### Review: title: Only If I could give it zero stars..., content: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### Analysis: categories: App, Website, App, aspects: Usability, Security, Performance, sentiments: Negative, Negative, Negative )))

### Review: title: Only If I could give it zero stars..., content: I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it. ### Analysis: categories: (App, Website, App) aspects: (Usability, Security, Performance) sentiments: (Negative, Negative, Negative) )))

I want receipts

It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen?

App-Features

Invoicing

Negative

App-Features - Invoicing - Negative

### USER: I want receipts: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### ASSISTANT: App-Features - Invoicing - Negative )))

### Review: title: I want receipts, content: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### Analysis: categories: App-Features, aspects: Invoicing, sentiments: Negative )))

### Review: title: I want receipts, content: It’s Christmas and we are all buying more than normal. I need receipts because I’m shopping from myself and from others. This means using different cards and accounts to pay for things. So I placed my three different orders and suddenly I have 10 different things in my order history because it splits it up into packaging. Now I have to go into each individual item and look up the payment method in order to figure out who that gift is supposed to be from. Oh wait, there’s more. Now I don’t even have that option. So the lady just informed me I have to use a desktop to find out my invoice information. Well, considering the fact that I have never use a desktop and I always use my cell phone end how the … is that supposed to happen? ### Analysis: categories: (App-Features) aspects: (Invoicing) sentiments: (Negative) )))

Exchange Policy is Horrible

I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake?

Customer Service, Customer Service, Customer Service

Communication, Helpfulness, Professionalism

negative, negative, negative

Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative

### USER: Exchange Policy is Horrible: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### ASSISTANT: Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative )))

### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Communication, Helpfulness, Professionalism, sentiments: negative, negative, negative )))

### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Communication, Helpfulness, Professionalism) sentiments: (negative, negative, negative) )))

Could be great - SOOO INVASIVE!!!

Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j

Privacy

Data collection

Negative

Privacy - Data collection - Negative

### USER: Could be great - SOOO INVASIVE!!!: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### ASSISTANT: Privacy - Data collection - Negative )))

### Review: title: Could be great - SOOO INVASIVE!!!, content: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### Analysis: categories: Privacy, aspects: Data collection, sentiments: Negative )))

### Review: title: Could be great - SOOO INVASIVE!!!, content: Had this app, deleted this app, long ago. Since then, considered reinstalling, but, after reviewing details and privacy concerns, decided against having it on my devices. (Don’t know if this FULL DISCLOSURE is new or forced by CA regulations...appreciated, either way.), Details show third party involvement & major culling of soooo much data, including “Contacts” - really!!! So, they will harvest my data, awful, enough, but more common than you’d think, and they’ll also grab all my peeps data. Who are these folks, ADOBE?!!, Let us preserve our privacy and use your shopping tools without you mining the blueberries out of our personal info! Consider giving us a choice, (in exchange for a fee, maybe,) or allow an opt out. Seems Amazon’s doing all right, they don’t need to buy and sell us, coming and going, do they?? Gives me pause and impetus to review other EULAs of theirs, as a needed precaution. Nothing is free - - - no kidding, your data and that of every one that you know, BIG BUCKS!, Big caveat! , Be careful!! , Love the sinner, hate the sin!!! , ~ j ### Analysis: categories: (Privacy) aspects: (Data collection) sentiments: (Negative) )))

Doesn’t function on iPad properly

When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.”

Functionality, Functionality, Functionality, Functionality

Search, Categories, Delivery, User Interface

Negative, Negative, Negative, Negative

Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative

### USER: Doesn’t function on iPad properly: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### ASSISTANT: Functionality - Search - Negative, Functionality - Categories - Negative, Functionality - Delivery - Negative, Functionality - User Interface - Negative )))

### Review: title: Doesn’t function on iPad properly, content: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Search, Categories, Delivery, User Interface, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Doesn’t function on iPad properly, content: When I download the app for iPad it doesn’t look anything like the preview. There is no tab for Whole Foods, there is no drop-down to select category or department. If I click a Whole Foods item it takes me to where Whole Foods is and I can click on other preselected items but cannot search Whole Foods. At checkout it tells me my address cannot get delivery despite all the deliveries I have already received, so I have to revert to my phone to order. I contacted support and was told some things just don’t work on iPad… I guess that includes everything they say it does do in the app preview and description too. Very disappointing after buying an expensive device that I cannot conduct business like every other person and their answer is “I’m sorry.” ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Search, Categories, Delivery, User Interface) sentiments: (Negative, Negative, Negative, Negative) )))

Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!

I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!!

User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features

Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features

negative, negative, negative, negative, negative, negative, positive

User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive

### USER: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### ASSISTANT: User Interface - Location - negative, User Interface - Navigation - negative, Customer Service - Availability - negative, Customer Service - Responsiveness - negative, Customer Service - CS Automation - negative, Features - Inessential Features - negative, Features - Essential Features - positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features, aspects: Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features, sentiments: negative, negative, negative, negative, negative, negative, positive )))

### Review: title: Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!, content: I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!! ### Analysis: categories: (User Interface, User Interface, Customer Service, Customer Service, Customer Service, Features, Features) aspects: (Location, Navigation, Availability, Responsiveness, CS Automation, Inessential Features, Essential Features) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))

Cart

I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!,

Navigation, Filtering

Cart, Car seat

negative, negative

Navigation - Cart - negative, Filtering - Car seat - negative

### USER: Cart: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### ASSISTANT: Navigation - Cart - negative, Filtering - Car seat - negative )))

### Review: title: Cart, content: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### Analysis: categories: Navigation, Filtering, aspects: Cart, Car seat, sentiments: negative, negative )))

### Review: title: Cart, content: I keep a lot of items in the saved section because it saves me time when I want to order an item, it is already there. Now when I view my cart, I have to keep hitting the “show me more” to see my saved items which only shows you a few at a time and so I have to keep hitting the show me more link. Very irritating. Why did you have to change it?, Also, I was looking for car seat covers and when I tried to enter the type of car etc to get the right size covers, I couldn’t scroll to mark the right one on any of the selections. I just got a new apple ipad so do not know whose problem it is. Really frustrating!!!!,!!!!!!!, ### Analysis: categories: (Navigation, Filtering) aspects: (Cart, Car seat) sentiments: (negative, negative) )))

Use to love prime. Stopping after 5 yrs.

I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you.

Shopping, Shopping, Shopping, Shopping, Shopping

Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds

Negative, Negative, Negative, Negative, Negative

Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative

### USER: Use to love prime. Stopping after 5 yrs.: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### ASSISTANT: Shopping - Restocking Fee - Negative, Shopping - Missed Deliveries - Negative, Shopping - Grocery Freshness - Negative, Shopping - Fake Reviews - Negative, Shopping - Limited Refunds - Negative )))

### Review: title: Use to love prime. Stopping after 5 yrs., content: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### Analysis: categories: Shopping, Shopping, Shopping, Shopping, Shopping, aspects: Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Use to love prime. Stopping after 5 yrs., content: I do not know what their doing but i have decided to drop my prime for the following reasons:, , Restocking fee. Forced paid upon the consumer. Thanks. I was wondering why i was getting 10-20% less of my full refund. , , Too many miss delivered orders. My address is correct in the system with easy to read instructions. Since oct 2023 i have had a huge increase of miss delivered packages. My unit is an end unit and my packages keep getting delivered to a random door on the other side of the street no where near my street. , , Fresh is not fresh for groceries. No discounts like local stores. My biggest complaint is the already made meals. They are always like one day to expiration date. Along with the salads and soups. The salads are frankly terrible at best. I end up tossing out a lot of my produce because it turns quickly. Refunds are limited to 2-3 days and if you order a week worth this does not work. , , Too many fake five star reviews. Too many five star only reviews. Only allowing 10% of 1 star through and that’s it. Many of my honest reviews get rejected. If you have many one star reviews they get suspicious and block you. ### Analysis: categories: (Shopping, Shopping, Shopping, Shopping, Shopping) aspects: (Restocking Fee, Missed Deliveries, Grocery Freshness, Fake Reviews, Limited Refunds) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Amazing!!!!

So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️

Customer Service

Assistance

positive

Customer Service - Assistance - positive

### USER: Amazing!!!!: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### ASSISTANT: Customer Service - Assistance - positive )))

### Review: title: Amazing!!!!, content: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### Analysis: categories: Customer Service, aspects: Assistance, sentiments: positive )))

### Review: title: Amazing!!!!, content: So normally I don’t write reviews but I had too,I’m a younger age so this was my first time ordering online,I was having a few issues the my account and it got locked and my card wasn’t going through,So I called for assistance and the team was really nice about it! I was able to get my account back and my others were by my front door when for home!!! , Now that’s what I call service! No complaints at all highly recommend and just some advice for those who haven’t ordered online make sure you read your card info correctly ❤️❤️❤️❤️❤️ ### Analysis: categories: (Customer Service) aspects: (Assistance) sentiments: (positive) )))

Lists view

This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose.

App

Lists view

Negative

App - Lists view - Negative

### USER: Lists view: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### ASSISTANT: App - Lists view - Negative )))

### Review: title: Lists view, content: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### Analysis: categories: App, aspects: Lists view, sentiments: Negative )))

### Review: title: Lists view, content: This review is for the mobile phone app. Please return to “See All” view as the default view when selecting Lists. It is annoying to have to scroll through the various lists that have been shared with me to get to the lists I have created. I purposefully started the name of all of my created lists with an “A” so that they would be on the top. Now I have to swipe multiple times to find the “see all” option or wait until I can use my tablet or laptop as these devices properly display the lists in an alphabetical list format. If you feel some subscribers like to scroll, at least make the view an option that lets the subscribers choose. ### Analysis: categories: (App) aspects: (Lists view) sentiments: (Negative) )))

Sharing Items with people.

I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice.

Usage

Sharing

negative

Usage - Sharing - negative

### USER: Sharing Items with people.: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### ASSISTANT: Usage - Sharing - negative )))

### Review: title: Sharing Items with people., content: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### Analysis: categories: Usage, aspects: Sharing, sentiments: negative )))

### Review: title: Sharing Items with people., content: I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice. ### Analysis: categories: (Usage) aspects: (Sharing) sentiments: (negative) )))

Great app, but…

I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give.

App Usage, App Usage

Usability, Logging Out

Positive, Negative

App Usage - Usability - Positive, App Usage - Logging Out - Negative

### USER: Great app, but…: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### ASSISTANT: App Usage - Usability - Positive, App Usage - Logging Out - Negative )))

### Review: title: Great app, but…, content: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### Analysis: categories: App Usage, App Usage, aspects: Usability, Logging Out, sentiments: Positive, Negative )))

### Review: title: Great app, but…, content: I love the app, the menus aren’t too confusing, and it’s easy to use, but almost impossible to log out of. After 30 minutes of searching through the freaking menus, I found account management but not “sign out”! Finally I had to just uninstall and reinstall the app just so I could see the login screen again so I could change my account. I would get five stars for everything else and only one star for the fact that there’s no clear way to log out. So 4 stars is what I give. ### Analysis: categories: (App Usage, App Usage) aspects: (Usability, Logging Out) sentiments: (Positive, Negative) )))

Problem with updates

Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there

Delivery

Tracking

negative

Delivery - Tracking - negative

### USER: Problem with updates: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### ASSISTANT: Delivery - Tracking - negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: Delivery, aspects: Tracking, sentiments: negative )))

### Review: title: Problem with updates, content: Tracking isn’t updating. Got notifications that there were 5 deliveries before me and when I went to app it wasn’t even showing that it was out for delivery. I can now see the map but it’s not updating. I left out of the app and it started installing I opened app back up and still no updates on the tracking. As I live in a building that packages do end up missing I rely on this feature. I have been trying for 2 hours to get the updates. Also am disabled so can’t just keep getting up and going to main door of apartment building to see if package is there ### Analysis: categories: (Delivery) aspects: (Tracking) sentiments: (negative) )))

Confusing interface, order won’t cancel bug...

The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items

App-Review, App-Review, App-Review, App-Review, App-Review

Interface, Ordering, Convenience, Selection, Pricing

Negative, Negative, Positive, Positive, Positive

App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive

### USER: Confusing interface, order won’t cancel bug...: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### ASSISTANT: App-Review - Interface - Negative, App-Review - Ordering - Negative, App-Review - Convenience - Positive, App-Review - Selection - Positive, App-Review - Pricing - Positive )))

### Review: title: Confusing interface, order won’t cancel bug..., content: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### Analysis: categories: App-Review, App-Review, App-Review, App-Review, App-Review, aspects: Interface, Ordering, Convenience, Selection, Pricing, sentiments: Negative, Negative, Positive, Positive, Positive )))

### Review: title: Confusing interface, order won’t cancel bug..., content: The app’s interface is very confusing when buying an item. Also I had a problem with canceling an item, when I tried to cancel an order it would take me through confusing verifications and I was left wondering if I actually successfully canceled the order. But to my surprise, a few days later the item I had canceled had arrived at my doorstep. AND I had heard from some other people that they have had the same problem I had: does not fully cancel an order. But issues aside, the app is convenient for buying items from a wide selection of cheap items ### Analysis: categories: (App-Review, App-Review, App-Review, App-Review, App-Review) aspects: (Interface, Ordering, Convenience, Selection, Pricing) sentiments: (Negative, Negative, Positive, Positive, Positive) )))

Absolutely Hate the New UI and Color Crime

I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.

UI, Design

User Interface, Color Scheme

negative, negative

UI - User Interface - negative, Design - Color Scheme - negative

### USER: Absolutely Hate the New UI and Color Crime: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### ASSISTANT: UI - User Interface - negative, Design - Color Scheme - negative )))

### Review: title: Absolutely Hate the New UI and Color Crime, content: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### Analysis: categories: UI, Design, aspects: User Interface, Color Scheme, sentiments: negative, negative )))

### Review: title: Absolutely Hate the New UI and Color Crime, content: I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology., The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again. ### Analysis: categories: (UI, Design) aspects: (User Interface, Color Scheme) sentiments: (negative, negative) )))

Delivery and Communication Failure

Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service.

Delivery, Delivery, Delivery, Delivery, Delivery

Communication, Driver, Compensation, Replacement, Customer Service

negative, negative, negative, negative, negative

Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative

### USER: Delivery and Communication Failure: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### ASSISTANT: Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative )))

### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, Delivery, aspects: Communication, Driver, Compensation, Replacement, Customer Service, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery, Delivery) aspects: (Communication, Driver, Compensation, Replacement, Customer Service) sentiments: (negative, negative, negative, negative, negative) )))

DO NOT like the latest update

I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was.

App

Usage

Negative

App - Usage - Negative

### USER: DO NOT like the latest update: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### ASSISTANT: App - Usage - Negative )))

### Review: title: DO NOT like the latest update, content: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### Analysis: categories: App, aspects: Usage, sentiments: Negative )))

### Review: title: DO NOT like the latest update, content: I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was. ### Analysis: categories: (App) aspects: (Usage) sentiments: (Negative) )))

Crappy layout

Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important.

Functionality, Functionality, Functionality, Registration, Functionality

User Interface, Navigability, Message Center, Profile Customization, Review System

Negative, Negative, Negative, Negative, Negative

Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative

### USER: Crappy layout: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### ASSISTANT: Functionality - User Interface - Negative, Functionality - Navigability - Negative, Functionality - Message Center - Negative, Registration - Profile Customization - Negative, Functionality - Review System - Negative )))

### Review: title: Crappy layout, content: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### Analysis: categories: Functionality, Functionality, Functionality, Registration, Functionality, aspects: User Interface, Navigability, Message Center, Profile Customization, Review System, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Crappy layout, content: Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important. ### Analysis: categories: (Functionality, Functionality, Functionality, Registration, Functionality) aspects: (User Interface, Navigability, Message Center, Profile Customization, Review System) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Would let my light bill be overdue before I got rid of my Prime membership

They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!

Ordering, Ordering, Customer Service, Ordering, Ordering

Price, Delivery, Customer Service, Variety, Freebies

positive, positive, positive, positive, positive

Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive

### USER: Would let my light bill be overdue before I got rid of my Prime membership: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### ASSISTANT: Ordering - Price - positive, Ordering - Delivery - positive, Customer Service - Customer Service - positive, Ordering - Variety - positive, Ordering - Freebies - positive )))

### Review: title: Would let my light bill be overdue before I got rid of my Prime membership, content: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### Analysis: categories: Ordering, Ordering, Customer Service, Ordering, Ordering, aspects: Price, Delivery, Customer Service, Variety, Freebies, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Would let my light bill be overdue before I got rid of my Prime membership, content: They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!! ### Analysis: categories: (Ordering, Ordering, Customer Service, Ordering, Ordering) aspects: (Price, Delivery, Customer Service, Variety, Freebies) sentiments: (positive, positive, positive, positive, positive) )))

App pages won’t display as a full page

Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake.

- App Interface, - App Interface, - Customer Service, - Purchase

Page Display, Item Detail Screen, Communication, Subscription

Negative, Negative, Negative, Negative

- App Interface - Page Display - Negative, - App Interface - Item Detail Screen - Negative, - Customer Service - Communication - Negative, - Purchase - Subscription - Negative

### USER: App pages won’t display as a full page: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### ASSISTANT: - App Interface - Page Display - Negative, - App Interface - Item Detail Screen - Negative, - Customer Service - Communication - Negative, - Purchase - Subscription - Negative )))

### Review: title: App pages won’t display as a full page, content: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### Analysis: categories: - App Interface, - App Interface, - Customer Service, - Purchase, aspects: Page Display, Item Detail Screen, Communication, Subscription, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: App pages won’t display as a full page, content: Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? , , When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake. ### Analysis: categories: (- App Interface, - App Interface, - Customer Service, - Purchase) aspects: (Page Display, Item Detail Screen, Communication, Subscription) sentiments: (Negative, Negative, Negative, Negative) )))

Good app, 3 major improvements needed

1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process!

App features, App features, Navigation

Dark Mode, Scrolling, Back Button

negative, negative, negative

App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative

### USER: Good app, 3 major improvements needed: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### ASSISTANT: App features - Dark Mode - negative, App features - Scrolling - negative, Navigation - Back Button - negative )))

### Review: title: Good app, 3 major improvements needed, content: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### Analysis: categories: App features, App features, Navigation, aspects: Dark Mode, Scrolling, Back Button, sentiments: negative, negative, negative )))

### Review: title: Good app, 3 major improvements needed, content: 1. Can we PLEASE get a Dark Mode for mobile?? If I need to look up something after 10pm my retinas are burned by the bright white, even with my phone on Night mode and the brightness dimmed as low as it will go., 2. Too much scrolling on a product page. I click on something I’m interested in and have to do anywhere between 5-10 full thumb scrolls to get to the bottom with the FAQs and reviews, which is way too much. Either minimize the extensive product info, or add shortcuts to get directly to the sections we need., 3. If I go down a rabbit hole of looking up multiple items in a row and want to get back to the original home page, I have to press the Back arrow for every single search. Please streamline this process! ### Analysis: categories: (App features, App features, Navigation) aspects: (Dark Mode, Scrolling, Back Button) sentiments: (negative, negative, negative) )))

Issue with the wish lists page

I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you.

Functionality

Wish lists

Negative

Functionality - Wish lists - Negative

### USER: Issue with the wish lists page: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### ASSISTANT: Functionality - Wish lists - Negative )))

### Review: title: Issue with the wish lists page, content: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### Analysis: categories: Functionality, aspects: Wish lists, sentiments: Negative )))

### Review: title: Issue with the wish lists page, content: I tried following the prompts to contact the app developers, but it didn’t take me directly there and I never found it after searching for several minutes., , Anyways, I loved when my wish lists page changed to where you could immediately see if any of those items were on sale. That is incredibly helpful considering I check for sales at least once a day. However, the app goes back to the old way of showing my lists apparently whenever it feels like it. Please make the wish lists page where you can see if anything is on sale a permanent feature. Thank you. ### Analysis: categories: (Functionality) aspects: (Wish lists) sentiments: (Negative) )))

Need MUCH better password recovery support

Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it.

Security, Security

Password recovery, Two-way verification

negative, negative

Security - Password recovery - negative, Security - Two-way verification - negative

### USER: Need MUCH better password recovery support: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### ASSISTANT: Security - Password recovery - negative, Security - Two-way verification - negative )))

### Review: title: Need MUCH better password recovery support, content: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### Analysis: categories: Security, Security, aspects: Password recovery, Two-way verification, sentiments: negative, negative )))

### Review: title: Need MUCH better password recovery support, content: Two way verification is so flawed. As a concept, I understand the need and reason for it, however, try gaining access to your account or making a change to your phone number when you move, especially for international customers. I may have to create yet another email address just to set this up. The options offered to “recovery” just loop you back to the page for password and then sends another OTP to your old phone number. , , Please do better. I’ve lived in 4 countries and this is my least favourite app given the issues with keeping the account set up so I can access it. ### Analysis: categories: (Security, Security) aspects: (Password recovery, Two-way verification) sentiments: (negative, negative) )))

Getting worse

I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items.

Shopping

Try before you buy

negative

Shopping - Try before you buy - negative

### USER: Getting worse: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### ASSISTANT: Shopping - Try before you buy - negative )))

### Review: title: Getting worse, content: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### Analysis: categories: Shopping, aspects: Try before you buy, sentiments: negative )))

### Review: title: Getting worse, content: I used to love using Try Before You Buy - I have an awkward shape and it was a really convenient way to try multiple items and pick the most flattering. I’m not sure when exactly the change happened, but it’s almost impossible to use this feature now. You used to be able to select “try before you buy” as a filter and you can’t anymore - you have to dig through the app to find that specific section and when you finally get there, none of the items actually have a button to add to your try before you buy cart. Really frustrating!! That was my biggest incentive for using prime. Customer service has been no help when I reached out to see if there was a more accessible way to find the items. ### Analysis: categories: (Shopping) aspects: (Try before you buy) sentiments: (negative) )))

Please read

Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time

Delivery, Delivery

Shipping, Delivery time

negative, negative

Delivery - Shipping - negative, Delivery - Delivery time - negative

### USER: Please read: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### ASSISTANT: Delivery - Shipping - negative, Delivery - Delivery time - negative )))

### Review: title: Please read, content: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### Analysis: categories: Delivery, Delivery, aspects: Shipping, Delivery time, sentiments: negative, negative )))

### Review: title: Please read, content: Absolutely love the site and how it works. What I can’t stand is why my packages keep shipping through ups. They have been in my neighborhood with my package but have not dropped it off. They then email me at 9 after saying it would be here at 3 (tracked the truck 3 streets away from me at 3) to tell me it has to be signed for. I’ve never had this issue but it’s frustrating. If it had to be signed for I should have been notified before they left the neighborhood. You need to sort out your delivery process before People stop using you when they. Can’t trust getting their packages on time ### Analysis: categories: (Delivery, Delivery) aspects: (Shipping, Delivery time) sentiments: (negative, negative) )))

Bad filters, easy to order, wide selection, a lot of fake reviews

There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from.

- Features, - Features, - Information, - Usability, - Usability, - Selection

Filters, Filter options, Reviews, Ordering, App interface, Variety

negative, negative, negative, positive, positive, positive

- Features - Filters - negative, - Features - Filter options - negative, - Information - Reviews - negative, - Usability - Ordering - positive, - Usability - App interface - positive, - Selection - Variety - positive

### USER: Bad filters, easy to order, wide selection, a lot of fake reviews: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### ASSISTANT: - Features - Filters - negative, - Features - Filter options - negative, - Information - Reviews - negative, - Usability - Ordering - positive, - Usability - App interface - positive, - Selection - Variety - positive )))

### Review: title: Bad filters, easy to order, wide selection, a lot of fake reviews, content: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### Analysis: categories: - Features, - Features, - Information, - Usability, - Usability, - Selection, aspects: Filters, Filter options, Reviews, Ordering, App interface, Variety, sentiments: negative, negative, negative, positive, positive, positive )))

### Review: title: Bad filters, easy to order, wide selection, a lot of fake reviews, content: There are some things that could be improved. When you search something and use filters, you still get items which don’t match the filter criteria. Even if you specify not to show anything above $100, you still get items which are over that amount in your search. There could also be more filter options as well., There is lots of fake reviews when you’re reading about not very known brands. , On the upside, it’s very easy and convenient to order things, the app is nice to use and there is plenty of stuff to choose from. ### Analysis: categories: (- Features, - Features, - Information, - Usability, - Usability, - Selection) aspects: (Filters, Filter options, Reviews, Ordering, App interface, Variety) sentiments: (negative, negative, negative, positive, positive, positive) )))

Next, Previous so annoying

I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers.

Usability

Navigation

Negative

Usability - Navigation - Negative

### USER: Next, Previous so annoying: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### ASSISTANT: Usability - Navigation - Negative )))

### Review: title: Next, Previous so annoying, content: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### Analysis: categories: Usability, aspects: Navigation, sentiments: Negative )))

### Review: title: Next, Previous so annoying, content: I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers. ### Analysis: categories: (Usability) aspects: (Navigation) sentiments: (Negative) )))

Lacks security features.

I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used.

Security

security features

negative

Security - security features - negative

### USER: Lacks security features.: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### ASSISTANT: Security - security features - negative )))

### Review: title: Lacks security features., content: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### Analysis: categories: Security, aspects: security features, sentiments: negative )))

### Review: title: Lacks security features., content: I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used. ### Analysis: categories: (Security) aspects: (security features) sentiments: (negative) )))

App makes things harder

The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently.

Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation

Findability, Navigability, Responsiveness, Resolution, Transparency

negative, negative, positive, negative, negative

Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative

### USER: App makes things harder: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### ASSISTANT: Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative )))

### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation, aspects: Findability, Navigability, Responsiveness, Resolution, Transparency, sentiments: negative, negative, positive, negative, negative )))

### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product - nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: (Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation) aspects: (Findability, Navigability, Responsiveness, Resolution, Transparency) sentiments: (negative, negative, positive, negative, negative) )))

Application Bugs

First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works?

Functionality, Functionality, Functionality

Bug Reporting, Details View, Image Viewing

Negative, Negative, Negative

Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative

### USER: Application Bugs: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### ASSISTANT: Functionality - Bug Reporting - Negative, Functionality - Details View - Negative, Functionality - Image Viewing - Negative )))

### Review: title: Application Bugs, content: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Bug Reporting, Details View, Image Viewing, sentiments: Negative, Negative, Negative )))

### Review: title: Application Bugs, content: First and foremost, there is not a clear way to report bug problems for this application., , Second, for the last year, when you open an item to view details within the application on either Ipad or iphone, the detail page will go blank and you have to back out of the details page and select the item again. Sometimes, if you rotate the screen or zoom in on a picture, the same problem will occur., , Another issue is inconsistent methods to view pictures for items. You either have to hold your finger on the screen to zoom on some and then double click to zoom the page on others. Why not have all pictures appear in a new window consistent with how the website works? ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Bug Reporting, Details View, Image Viewing) sentiments: (Negative, Negative, Negative) )))

Never received 2 packages

I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous.

Customer Service, Customer Service, Delivery

Issue Reporting, Refund, Order Fulfillment

negative, negative, negative

Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative

### USER: Never received 2 packages: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### ASSISTANT: Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative )))

### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: Customer Service, Customer Service, Delivery, aspects: Issue Reporting, Refund, Order Fulfillment, sentiments: negative, negative, negative )))

### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: (Customer Service, Customer Service, Delivery) aspects: (Issue Reporting, Refund, Order Fulfillment) sentiments: (negative, negative, negative) )))

Filter and sort don’t work that good

I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there.

App, App

Sort, Filter

Negative, Negative

App - Sort - Negative, App - Filter - Negative

### USER: Filter and sort don’t work that good: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### ASSISTANT: App - Sort - Negative, App - Filter - Negative )))

### Review: title: Filter and sort don’t work that good, content: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### Analysis: categories: App, App, aspects: Sort, Filter, sentiments: Negative, Negative )))

### Review: title: Filter and sort don’t work that good, content: I love Costco and have been a member for over 30yr. But the sort and filter in the app doesn’t always work. I asked it to sort from the lowest to highest price for dishwashers. You would think it would do that, but no. It gave me 7 random, but probably not random, probably what they want to show you. First was $600, then $1200, $900, $500, $700, $500, $1100. Then it started with the correct sorting from $600, it very soon gets to ones that are $800, but then there’s an $1100 one in the middle and then another $500 one. All throughout the rest it’s pretty much sorted lowest up but then there’s a randomly priced one here and there. ### Analysis: categories: (App, App) aspects: (Sort, Filter) sentiments: (Negative, Negative) )))

Loved it until changes

I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page.

App-Experience

Order Status Tracking

negative

App-Experience - Order Status Tracking - negative

### USER: Loved it until changes: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### ASSISTANT: App-Experience - Order Status Tracking - negative )))

### Review: title: Loved it until changes, content: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### Analysis: categories: App-Experience, aspects: Order Status Tracking, sentiments: negative )))

### Review: title: Loved it until changes, content: I have loved using the app. But recently they changed the page where you look up order status. Because of the supply chain issues and because I often pre-order items, there are some that I ordered in early November that haven’t shipped yet. The app used to separate your open orders and those in transit from the completed orders but now they are all jumbled. I’m finding it very annoying to scroll through all the delivered orders to find the status of the open orders. I hope they will go back to the old order status page. ### Analysis: categories: (App-Experience) aspects: (Order Status Tracking) sentiments: (negative) )))

Basically Great..

The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice.

App, App, App

Usability, Cancellation Process, Profiles

Negative, Negative, Positive

App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive

### USER: Basically Great..: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### ASSISTANT: App - Usability - Negative, App - Cancellation Process - Negative, App - Profiles - Positive )))

### Review: title: Basically Great.., content: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### Analysis: categories: App, App, App, aspects: Usability, Cancellation Process, Profiles, sentiments: Negative, Negative, Positive )))

### Review: title: Basically Great.., content: The app is basically great, everything is where it should be, the hard part is figureing out where “Should be” is.. there’s too many sub-menus which makes things like canceling a subscription WAY to convoluted. After years of use i literally just found out there’s actual profiles just now… The amount done right is overwhelming compared to the amount done wrong. But being that you fluctuate between the richest and the second richest company in the world there is absolutely no excuse to have any of it done wrong… Hire some apple Developers to help you clean things up, that would be my biggest advice. ### Analysis: categories: (App, App, App) aspects: (Usability, Cancellation Process, Profiles) sentiments: (Negative, Negative, Positive) )))

I hate this app. The worst customer service imaginable

I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money.

Customer Service, Customer Service, Customer Service

Overall Experience, Responsiveness, Helpfulness

Negative, Negative, Negative

Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative

### USER: I hate this app. The worst customer service imaginable: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### ASSISTANT: Customer Service - Overall Experience - Negative, Customer Service - Responsiveness - Negative, Customer Service - Helpfulness - Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Overall Experience, Responsiveness, Helpfulness, sentiments: Negative, Negative, Negative )))

### Review: title: I hate this app. The worst customer service imaginable, content: I wish I could give this app 0 stars. I was trying to get a roblox gift card for my niece so i purchased one. It didn’t go through for some unstated reason so i tried again. It blocked my account. I was confused and so I made a new one because i was just trying to buy a $15 gift card. it temporarily blocked that account. They said they needed a bank statement for my card or something so I uploaded one. After 24 hours they said it wasn’t sufficient. At this point the money from my account was already taken out (the $15) I uploaded it again with a note saying something like “I uploaded what was requested… i’m not sure what else i’m supposed to include.” And low and behold 24 hours after that they completely terminated my account. They said that more information on the matter would be in my email and to contact them for further questions. I looked in my email and nothing was clarified and it said that i couldn’t reply to the email. So i tried to log in to contact customer service and because my account was terminated I couldn’t contact customer service. They still have my money. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Overall Experience, Responsiveness, Helpfulness) sentiments: (Negative, Negative, Negative) )))

My Wife has a problem

My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot

Experience

App

Negative

Experience - App - Negative

### USER: My Wife has a problem: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### ASSISTANT: Experience - App - Negative )))

### Review: title: My Wife has a problem, content: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### Analysis: categories: Experience, aspects: App, sentiments: Negative )))

### Review: title: My Wife has a problem, content: My Wife is 69 years old and we have 19 kids in are basement my wife told me about this app and I was okay with it so we could feed are 19 kids and get them stuff so they would shut up they play amongs us and Roblox we have spent over 12 million dollars on them one day when I can home from pushing my dog off the roof of Walmart as well as my cat and I have a broken phone now but when I came there where over 100 boxes at my house and then I checked my bank and there was 19c and now I have to live on the streets with my 19 kids I can’t believe this stupid app has made me broker than my heart my wife and 3 kids have left to go to the strip club to go get a new dad and husband I can’t believe I almost got ran over by a car thanks a lot ### Analysis: categories: (Experience) aspects: (App) sentiments: (Negative) )))

Problems with latest version

Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight.

Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality

Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness

Negative, Negative, Negative, Negative, Negative, Negative, Negative

Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative

### USER: Problems with latest version: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### ASSISTANT: Functionality - Looping errors - Negative, Functionality - Unable to place order - Negative, Functionality - Unable to display orders - Negative, Functionality - Unable to login - Negative, Functionality - App hangs - Negative, Functionality - Slow loading - Negative, Functionality - App usefulness - Negative )))

### Review: title: Problems with latest version, content: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, aspects: Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Problems with latest version, content: Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products., This app is useful only for checking on order status and not for shopping - too bad., , Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality) aspects: (Looping errors, Unable to place order, Unable to display orders, Unable to login, App hangs, Slow loading, App usefulness) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

App Display has changed on my IPad!

I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device.

App Usability

Display

negative

App Usability - Display - negative

### USER: App Display has changed on my IPad!: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### ASSISTANT: App Usability - Display - negative )))

### Review: title: App Display has changed on my IPad!, content: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### Analysis: categories: App Usability, aspects: Display, sentiments: negative )))

### Review: title: App Display has changed on my IPad!, content: I have no idea why this happened but when I use this app on my iPad the display has suddenly changed whenever I view any product. The screen squeezes all the customer reviews and all the similar items into a small column, leaving the majority of the screen blank. It used to display across the entire screen making the information easier to read. It almost seems like the app thinks my iPad is an iPhone and compresses the customer reviews and all that info into the column for the smaller device. ### Analysis: categories: (App Usability) aspects: (Display) sentiments: (negative) )))

gets worse with every update

I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please!

App Functionality, App Functionality, App Appearance

Description, Navigation, Design

Negative, Negative, Negative

App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative

### USER: gets worse with every update: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### ASSISTANT: App Functionality - Description - Negative, App Functionality - Navigation - Negative, App Appearance - Design - Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: App Functionality, App Functionality, App Appearance, aspects: Description, Navigation, Design, sentiments: Negative, Negative, Negative )))

### Review: title: gets worse with every update, content: I've been using this app for a long time and was happy with it, but the latest version is broken. So much so that i really hesitate using it and now use the website mostly. For example, if you are looking at an item that have options (like different sizes) and the product description and price are affected by the option, then the app does not refresh when you change the option so you are shown the wrong price and the wrong description. Also sometimes if you change the option and add to cart, it adds the wrong item to your cart (it ignores the fact that you changed the option). Very annoying and almost unusable., , update: this app keeps on getting worse. basically a broken browser embedded in a shell app. most links don’t work. it’s ugly looking and in tiny fonts. bring back the true native app, please! ### Analysis: categories: (App Functionality, App Functionality, App Appearance) aspects: (Description, Navigation, Design) sentiments: (Negative, Negative, Negative) )))

Amazing, besides what the other reviews say!!

This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :)

Delivery, Delivery, App, App, Company

Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service

Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive

Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive

### USER: Amazing, besides what the other reviews say!!: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### ASSISTANT: Delivery - Shipping Speed - Positive, Delivery - Shipping Reliability - Negative (during quarantine), App - Features - Negative (lack of dark mode), App - Functionality - Positive, Company - Customer Service - Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: Delivery, Delivery, App, App, Company, aspects: Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service, sentiments: Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive )))

### Review: title: Amazing, besides what the other reviews say!!, content: This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :) ### Analysis: categories: (Delivery, Delivery, App, App, Company) aspects: (Shipping Speed, Shipping Reliability, Features, Functionality, Customer Service) sentiments: (Positive, Negative (during quarantine), Negative (lack of dark mode), Positive, Positive) )))