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Alpaca69B

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Filters ruined

Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores times to get to what you need. , , e.g., searching for men’s pants means I have yo go from “Any Department > Clothing, Shoes & Jewelry > Men > Clothing > Pants” but each time I select a specific sub-level department, the whole interface closes out and does straight back to the search results. So you have to open it back up, select the next level down, wait for it to go back to search results, and repeat until you finally get to the department level you were hoping for. , , So. Annoying.

App

Search

Negative

App - Search - Negative

### USER: Filters ruined: Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores times to get to what you need. , , e.g., searching for men’s pants means I have yo go from “Any Department > Clothing, Shoes & Jewelry > Men > Clothing > Pants” but each time I select a specific sub-level department, the whole interface closes out and does straight back to the search results. So you have to open it back up, select the next level down, wait for it to go back to search results, and repeat until you finally get to the department level you were hoping for. , , So. Annoying. ### ASSISTANT: App - Search - Negative )))

### Review: title: Filters ruined, content: Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores times to get to what you need. , , e.g., searching for men’s pants means I have yo go from “Any Department > Clothing, Shoes & Jewelry > Men > Clothing > Pants” but each time I select a specific sub-level department, the whole interface closes out and does straight back to the search results. So you have to open it back up, select the next level down, wait for it to go back to search results, and repeat until you finally get to the department level you were hoping for. , , So. Annoying. ### Analysis: categories: App, aspects: Search, sentiments: Negative )))

### Review: title: Filters ruined, content: Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores times to get to what you need. , , e.g., searching for men’s pants means I have yo go from “Any Department > Clothing, Shoes & Jewelry > Men > Clothing > Pants” but each time I select a specific sub-level department, the whole interface closes out and does straight back to the search results. So you have to open it back up, select the next level down, wait for it to go back to search results, and repeat until you finally get to the department level you were hoping for. , , So. Annoying. ### Analysis: categories: (App) aspects: (Search) sentiments: (Negative) )))

I am a prime member and I am never treated that way

So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I looked at the community guidelines and I have not violated them so they have no reason to take down or block some reviews and being a prime member they should at least be able to communicate with me when needed like how I am a gold member of Uber and they get back to me within the hour costumer service needs to be worked on .

Customer Service

communication

negative

Customer Service - communication - negative

### USER: I am a prime member and I am never treated that way: So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I looked at the community guidelines and I have not violated them so they have no reason to take down or block some reviews and being a prime member they should at least be able to communicate with me when needed like how I am a gold member of Uber and they get back to me within the hour costumer service needs to be worked on . ### ASSISTANT: Customer Service - communication - negative )))

### Review: title: I am a prime member and I am never treated that way, content: So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I looked at the community guidelines and I have not violated them so they have no reason to take down or block some reviews and being a prime member they should at least be able to communicate with me when needed like how I am a gold member of Uber and they get back to me within the hour costumer service needs to be worked on . ### Analysis: categories: Customer Service, aspects: communication, sentiments: negative )))

### Review: title: I am a prime member and I am never treated that way, content: So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I looked at the community guidelines and I have not violated them so they have no reason to take down or block some reviews and being a prime member they should at least be able to communicate with me when needed like how I am a gold member of Uber and they get back to me within the hour costumer service needs to be worked on . ### Analysis: categories: (Customer Service) aspects: (communication) sentiments: (negative) )))

Sponsored Items

You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need.

Shopping

Sponsored items

negative

Shopping - Sponsored items - negative

### USER: Sponsored Items: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need. ### ASSISTANT: Shopping - Sponsored items - negative )))

### Review: title: Sponsored Items, content: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need. ### Analysis: categories: Shopping, aspects: Sponsored items, sentiments: negative )))

### Review: title: Sponsored Items, content: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and 90% wrong item. Keep counting, there will be 4 sponsored items in the first 10 items., , I can’t tell you how many times I am searching and comparing items only to find what I ordered or about to order is wrong. Then I see it was a sponsored items where I overlooked the size or color. I have returned or cancelled items because of this. Very inconvenient! Yes I should pay better attention, but when your search yields 2000 items, you start to quickly filter out junk and expect you are looking at what you need. ### Analysis: categories: (Shopping) aspects: (Sponsored items) sentiments: (negative) )))

Customer service liars

I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me.

Customer service, Customer service

issue resolution, compensation

negative, negative

Customer service - issue resolution - negative, Customer service - compensation - negative

### USER: Customer service liars: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me. ### ASSISTANT: Customer service - issue resolution - negative, Customer service - compensation - negative )))

### Review: title: Customer service liars, content: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me. ### Analysis: categories: Customer service, Customer service, aspects: issue resolution, compensation, sentiments: negative, negative )))

### Review: title: Customer service liars, content: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me. ### Analysis: categories: (Customer service, Customer service) aspects: (issue resolution, compensation) sentiments: (negative, negative) )))

Not optimized for IPad

In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed.

Functionality, Functionality, Functionality, Functionality, Functionality, Company

User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation

Negative, Negative, Negative, Negative, Negative, Negative

Functionality - User Interface - Negative, Functionality - Image Scrolling - Negative, Functionality - Product Display - Negative, Functionality - Layout - Negative, Functionality - Updates - Negative, Company - Reputation - Negative

### USER: Not optimized for IPad: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed. ### ASSISTANT: Functionality - User Interface - Negative, Functionality - Image Scrolling - Negative, Functionality - Product Display - Negative, Functionality - Layout - Negative, Functionality - Updates - Negative, Company - Reputation - Negative )))

### Review: title: Not optimized for IPad, content: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Company, aspects: User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Not optimized for IPad, content: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkward. The placement of everything was just completely illogical & looked like it had to be an old version. I thought maybe something was wrong with my app version so I deleted it & reloaded it, but nothing improved. I’m gonna fire up my laptop and try the web version and see if it’s better because I cannot shop like this, it’s way too frustrating. A multibillion dollar company and they can’t do better? Not impressed. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Company) aspects: (User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Customer Service

I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and they managed to help me get into my current account. So underrated and I wish I could help them get a promotion because they’re amazing. Vineeta did an awesome job helping and I couldn’t have been more relieved when I got into my regular account.

Customer Service

Helpfulness

Positive

Customer Service - Helpfulness - Positive

### USER: Customer Service: I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and they managed to help me get into my current account. So underrated and I wish I could help them get a promotion because they’re amazing. Vineeta did an awesome job helping and I couldn’t have been more relieved when I got into my regular account. ### ASSISTANT: Customer Service - Helpfulness - Positive )))

### Review: title: Customer Service, content: I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and they managed to help me get into my current account. So underrated and I wish I could help them get a promotion because they’re amazing. Vineeta did an awesome job helping and I couldn’t have been more relieved when I got into my regular account. ### Analysis: categories: Customer Service, aspects: Helpfulness, sentiments: Positive )))

### Review: title: Customer Service, content: I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and they managed to help me get into my current account. So underrated and I wish I could help them get a promotion because they’re amazing. Vineeta did an awesome job helping and I couldn’t have been more relieved when I got into my regular account. ### Analysis: categories: (Customer Service) aspects: (Helpfulness) sentiments: (Positive) )))

Great but…

App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with settings… nothing seems to get audio/vibration to happen when an alert comes through. Even the watch doesn’t make any sort of noise/vibration when an alert comes through. The day those notifications work on the phone/watch like all other notifications work for all other apps is the day this gets a 5.

App, App

Notifications, Functionality

Negative, Positive

App - Notifications - Negative, App - Functionality - Positive

### USER: Great but…: App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with settings… nothing seems to get audio/vibration to happen when an alert comes through. Even the watch doesn’t make any sort of noise/vibration when an alert comes through. The day those notifications work on the phone/watch like all other notifications work for all other apps is the day this gets a 5. ### ASSISTANT: App - Notifications - Negative, App - Functionality - Positive )))

### Review: title: Great but…, content: App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with settings… nothing seems to get audio/vibration to happen when an alert comes through. Even the watch doesn’t make any sort of noise/vibration when an alert comes through. The day those notifications work on the phone/watch like all other notifications work for all other apps is the day this gets a 5. ### Analysis: categories: App, App, aspects: Notifications, Functionality, sentiments: Negative, Positive )))

### Review: title: Great but…, content: App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with settings… nothing seems to get audio/vibration to happen when an alert comes through. Even the watch doesn’t make any sort of noise/vibration when an alert comes through. The day those notifications work on the phone/watch like all other notifications work for all other apps is the day this gets a 5. ### Analysis: categories: (App, App) aspects: (Notifications, Functionality) sentiments: (Negative, Positive) )))

Bad app layout/features

The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far back as 2019 that many people have complained about. There should be a way to add items from saved for lasted to a wishlist or to categorize items. The bottom control center bar is useless and ineffective. Having to triple tap the cart to fully view is exhaustive. The home page does not refresh frequently enough/follow searches (poor algorithm). Bring back the “top rated/lowest price/most bought” feature under a currently viewed item.

App, App, App, App, App

Layout/Features, Features, User Interface, Performance, Design

Negative, Negative, Negative, Negative, Negative

App - Layout/Features - Negative, App - Features - Negative, App - User Interface - Negative, App - Performance - Negative, App - Design - Negative

### USER: Bad app layout/features: The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far back as 2019 that many people have complained about. There should be a way to add items from saved for lasted to a wishlist or to categorize items. The bottom control center bar is useless and ineffective. Having to triple tap the cart to fully view is exhaustive. The home page does not refresh frequently enough/follow searches (poor algorithm). Bring back the “top rated/lowest price/most bought” feature under a currently viewed item. ### ASSISTANT: App - Layout/Features - Negative, App - Features - Negative, App - User Interface - Negative, App - Performance - Negative, App - Design - Negative )))

### Review: title: Bad app layout/features, content: The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far back as 2019 that many people have complained about. There should be a way to add items from saved for lasted to a wishlist or to categorize items. The bottom control center bar is useless and ineffective. Having to triple tap the cart to fully view is exhaustive. The home page does not refresh frequently enough/follow searches (poor algorithm). Bring back the “top rated/lowest price/most bought” feature under a currently viewed item. ### Analysis: categories: App, App, App, App, App, aspects: Layout/Features, Features, User Interface, Performance, Design, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Bad app layout/features, content: The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far back as 2019 that many people have complained about. There should be a way to add items from saved for lasted to a wishlist or to categorize items. The bottom control center bar is useless and ineffective. Having to triple tap the cart to fully view is exhaustive. The home page does not refresh frequently enough/follow searches (poor algorithm). Bring back the “top rated/lowest price/most bought” feature under a currently viewed item. ### Analysis: categories: (App, App, App, App, App) aspects: (Layout/Features, Features, User Interface, Performance, Design) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Unacceptable

I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is i am home the whole day and no one handed me anything, so I contacted them to find out whats going on, there answer was that the Delivery Carrier sometime accidentally scans them or scans them while on their way to a doorstep, which is ok fine. But in my case don’t they bother to check or verify where or who they handed your packages. Well mine was delivered base on their record, but it was on a wrong address. So now who ever got this package, is now have my Name, Address, and my Apartment number GREAT!, , Go somewhere else..

Delivery

Delivery Service

negative

Delivery - Delivery Service - negative

### USER: Unacceptable: I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is i am home the whole day and no one handed me anything, so I contacted them to find out whats going on, there answer was that the Delivery Carrier sometime accidentally scans them or scans them while on their way to a doorstep, which is ok fine. But in my case don’t they bother to check or verify where or who they handed your packages. Well mine was delivered base on their record, but it was on a wrong address. So now who ever got this package, is now have my Name, Address, and my Apartment number GREAT!, , Go somewhere else.. ### ASSISTANT: Delivery - Delivery Service - negative )))

### Review: title: Unacceptable, content: I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is i am home the whole day and no one handed me anything, so I contacted them to find out whats going on, there answer was that the Delivery Carrier sometime accidentally scans them or scans them while on their way to a doorstep, which is ok fine. But in my case don’t they bother to check or verify where or who they handed your packages. Well mine was delivered base on their record, but it was on a wrong address. So now who ever got this package, is now have my Name, Address, and my Apartment number GREAT!, , Go somewhere else.. ### Analysis: categories: Delivery, aspects: Delivery Service, sentiments: negative )))

### Review: title: Unacceptable, content: I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is i am home the whole day and no one handed me anything, so I contacted them to find out whats going on, there answer was that the Delivery Carrier sometime accidentally scans them or scans them while on their way to a doorstep, which is ok fine. But in my case don’t they bother to check or verify where or who they handed your packages. Well mine was delivered base on their record, but it was on a wrong address. So now who ever got this package, is now have my Name, Address, and my Apartment number GREAT!, , Go somewhere else.. ### Analysis: categories: (Delivery) aspects: (Delivery Service) sentiments: (negative) )))

Delayed packages

Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online.

App-Features

Package Status

negative

App-Features - Package Status - negative

### USER: Delayed packages: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online. ### ASSISTANT: App-Features - Package Status - negative )))

### Review: title: Delayed packages, content: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online. ### Analysis: categories: App-Features, aspects: Package Status, sentiments: negative )))

### Review: title: Delayed packages, content: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online. ### Analysis: categories: (App-Features) aspects: (Package Status) sentiments: (negative) )))

Gift Refund Policy

This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviously I dont have since I didnt make the purchase. I have the name of the item, who bought it, their address and the tracking number of my refund. They want the tracking number of the purchase. Ha! Apparently I dont see that information. One representative told me to log in with the account of the person who bought it. Sureee, let me ask all my friends for their usernames and passwords. User friendly does not exist when it comes to returning gifts. The whole purpose of the gift receipt is this - scan it, return it, get a gift card balance. Easy and simple. Something went very very wrong in the implementation process.

Gift Refund Policy, Gift Refund Policy, Gift Refund Policy

Refund Process, Customer Support, User-friendliness

negative, negative, negative

Gift Refund Policy - Refund Process - negative, Gift Refund Policy - Customer Support - negative, Gift Refund Policy - User-friendliness - negative

### USER: Gift Refund Policy: This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviously I dont have since I didnt make the purchase. I have the name of the item, who bought it, their address and the tracking number of my refund. They want the tracking number of the purchase. Ha! Apparently I dont see that information. One representative told me to log in with the account of the person who bought it. Sureee, let me ask all my friends for their usernames and passwords. User friendly does not exist when it comes to returning gifts. The whole purpose of the gift receipt is this - scan it, return it, get a gift card balance. Easy and simple. Something went very very wrong in the implementation process. ### ASSISTANT: Gift Refund Policy - Refund Process - negative, Gift Refund Policy - Customer Support - negative, Gift Refund Policy - User-friendliness - negative )))

### Review: title: Gift Refund Policy, content: This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviously I dont have since I didnt make the purchase. I have the name of the item, who bought it, their address and the tracking number of my refund. They want the tracking number of the purchase. Ha! Apparently I dont see that information. One representative told me to log in with the account of the person who bought it. Sureee, let me ask all my friends for their usernames and passwords. User friendly does not exist when it comes to returning gifts. The whole purpose of the gift receipt is this - scan it, return it, get a gift card balance. Easy and simple. Something went very very wrong in the implementation process. ### Analysis: categories: Gift Refund Policy, Gift Refund Policy, Gift Refund Policy, aspects: Refund Process, Customer Support, User-friendliness, sentiments: negative, negative, negative )))

### Review: title: Gift Refund Policy, content: This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviously I dont have since I didnt make the purchase. I have the name of the item, who bought it, their address and the tracking number of my refund. They want the tracking number of the purchase. Ha! Apparently I dont see that information. One representative told me to log in with the account of the person who bought it. Sureee, let me ask all my friends for their usernames and passwords. User friendly does not exist when it comes to returning gifts. The whole purpose of the gift receipt is this - scan it, return it, get a gift card balance. Easy and simple. Something went very very wrong in the implementation process. ### Analysis: categories: (Gift Refund Policy, Gift Refund Policy, Gift Refund Policy) aspects: (Refund Process, Customer Support, User-friendliness) sentiments: (negative, negative, negative) )))

Put the order page back

I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I have a order that was backordered I now have to scroll and scroll until I find it to see if it has been updated rather than it being listed at the top of the order page. This will make it so easy to forget about items because they aren’t right there in front of you. For instance I have some shorts that were ordered 1 month ago and still do not have a shipping date and I’m sure I will forget about them because they are now buried in my order page. Please change it back to the old way! I hate this update!!!

App Features

Ordering

Negative

App Features - Ordering - Negative

### USER: Put the order page back: I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I have a order that was backordered I now have to scroll and scroll until I find it to see if it has been updated rather than it being listed at the top of the order page. This will make it so easy to forget about items because they aren’t right there in front of you. For instance I have some shorts that were ordered 1 month ago and still do not have a shipping date and I’m sure I will forget about them because they are now buried in my order page. Please change it back to the old way! I hate this update!!! ### ASSISTANT: App Features - Ordering - Negative )))

### Review: title: Put the order page back, content: I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I have a order that was backordered I now have to scroll and scroll until I find it to see if it has been updated rather than it being listed at the top of the order page. This will make it so easy to forget about items because they aren’t right there in front of you. For instance I have some shorts that were ordered 1 month ago and still do not have a shipping date and I’m sure I will forget about them because they are now buried in my order page. Please change it back to the old way! I hate this update!!! ### Analysis: categories: App Features, aspects: Ordering, sentiments: Negative )))

### Review: title: Put the order page back, content: I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I have a order that was backordered I now have to scroll and scroll until I find it to see if it has been updated rather than it being listed at the top of the order page. This will make it so easy to forget about items because they aren’t right there in front of you. For instance I have some shorts that were ordered 1 month ago and still do not have a shipping date and I’m sure I will forget about them because they are now buried in my order page. Please change it back to the old way! I hate this update!!! ### Analysis: categories: (App Features) aspects: (Ordering) sentiments: (Negative) )))

Search Bar

Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give their loyal customers the choice to customize their experience and enjoy the company’s product. Because when the customer doesn’t like a change that is forced down their throat, they feel like they aren’t valued and if a company doesn’t value their customers, why should they have any customers at all?, I hate the search bar at the bottom, however I know some people like it there, so my suggestion is please (be like Apple) give every customer a choice as to where the search bar goes. With it at the bottom I keep accidentally hitting it messing everything up, and making the app useless to me.

Interface

Search Bar

Negative

Interface - Search Bar - Negative

### USER: Search Bar: Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give their loyal customers the choice to customize their experience and enjoy the company’s product. Because when the customer doesn’t like a change that is forced down their throat, they feel like they aren’t valued and if a company doesn’t value their customers, why should they have any customers at all?, I hate the search bar at the bottom, however I know some people like it there, so my suggestion is please (be like Apple) give every customer a choice as to where the search bar goes. With it at the bottom I keep accidentally hitting it messing everything up, and making the app useless to me. ### ASSISTANT: Interface - Search Bar - Negative )))

### Review: title: Search Bar, content: Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give their loyal customers the choice to customize their experience and enjoy the company’s product. Because when the customer doesn’t like a change that is forced down their throat, they feel like they aren’t valued and if a company doesn’t value their customers, why should they have any customers at all?, I hate the search bar at the bottom, however I know some people like it there, so my suggestion is please (be like Apple) give every customer a choice as to where the search bar goes. With it at the bottom I keep accidentally hitting it messing everything up, and making the app useless to me. ### Analysis: categories: Interface, aspects: Search Bar, sentiments: Negative )))

### Review: title: Search Bar, content: Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give their loyal customers the choice to customize their experience and enjoy the company’s product. Because when the customer doesn’t like a change that is forced down their throat, they feel like they aren’t valued and if a company doesn’t value their customers, why should they have any customers at all?, I hate the search bar at the bottom, however I know some people like it there, so my suggestion is please (be like Apple) give every customer a choice as to where the search bar goes. With it at the bottom I keep accidentally hitting it messing everything up, and making the app useless to me. ### Analysis: categories: (Interface) aspects: (Search Bar) sentiments: (Negative) )))

There is a bug in this update.

… or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page to see what reviews there are but if you open the product page through your purchase history, tapping the 5 star column to glance at reviews becomes unresponsive., , As an experiment, I tried to look at each product reviews for every product that I’ve purchased through my purchase history and to no avail, 5 star column was still completely unresponsive., , The only way for me to look at the review or any reviews for now is through “browsing history” or I have to type in the name of the product “again” (in this case) and open the product page to see the reviews there which is VERY inconvenient. , , I hope this is a bug and I would like this to be addressed.

Functionality

Review product

Negative

Functionality - Review product - Negative

### USER: There is a bug in this update.: … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page to see what reviews there are but if you open the product page through your purchase history, tapping the 5 star column to glance at reviews becomes unresponsive., , As an experiment, I tried to look at each product reviews for every product that I’ve purchased through my purchase history and to no avail, 5 star column was still completely unresponsive., , The only way for me to look at the review or any reviews for now is through “browsing history” or I have to type in the name of the product “again” (in this case) and open the product page to see the reviews there which is VERY inconvenient. , , I hope this is a bug and I would like this to be addressed. ### ASSISTANT: Functionality - Review product - Negative )))

### Review: title: There is a bug in this update., content: … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page to see what reviews there are but if you open the product page through your purchase history, tapping the 5 star column to glance at reviews becomes unresponsive., , As an experiment, I tried to look at each product reviews for every product that I’ve purchased through my purchase history and to no avail, 5 star column was still completely unresponsive., , The only way for me to look at the review or any reviews for now is through “browsing history” or I have to type in the name of the product “again” (in this case) and open the product page to see the reviews there which is VERY inconvenient. , , I hope this is a bug and I would like this to be addressed. ### Analysis: categories: Functionality, aspects: Review product, sentiments: Negative )))

### Review: title: There is a bug in this update., content: … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page to see what reviews there are but if you open the product page through your purchase history, tapping the 5 star column to glance at reviews becomes unresponsive., , As an experiment, I tried to look at each product reviews for every product that I’ve purchased through my purchase history and to no avail, 5 star column was still completely unresponsive., , The only way for me to look at the review or any reviews for now is through “browsing history” or I have to type in the name of the product “again” (in this case) and open the product page to see the reviews there which is VERY inconvenient. , , I hope this is a bug and I would like this to be addressed. ### Analysis: categories: (Functionality) aspects: (Review product) sentiments: (Negative) )))

CANT MAKE PURCHASE

I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my address and it telling me to choose a different delivery location even though they are legal in my state…even the supreme court ruled the statute they put on them unconstitutional and cant be put on stun guns/tasers of any sort so why cant i purchase a stun gun without changing the delivery location but i can view them…I just wanted to order online so it can be easier for me to get one but ill drive to walmart if i cant order one…

User Experience

Ordering

Negative

User Experience - Ordering - Negative

### USER: CANT MAKE PURCHASE: I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my address and it telling me to choose a different delivery location even though they are legal in my state…even the supreme court ruled the statute they put on them unconstitutional and cant be put on stun guns/tasers of any sort so why cant i purchase a stun gun without changing the delivery location but i can view them…I just wanted to order online so it can be easier for me to get one but ill drive to walmart if i cant order one… ### ASSISTANT: User Experience - Ordering - Negative )))

### Review: title: CANT MAKE PURCHASE, content: I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my address and it telling me to choose a different delivery location even though they are legal in my state…even the supreme court ruled the statute they put on them unconstitutional and cant be put on stun guns/tasers of any sort so why cant i purchase a stun gun without changing the delivery location but i can view them…I just wanted to order online so it can be easier for me to get one but ill drive to walmart if i cant order one… ### Analysis: categories: User Experience, aspects: Ordering, sentiments: Negative )))

### Review: title: CANT MAKE PURCHASE, content: I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my address and it telling me to choose a different delivery location even though they are legal in my state…even the supreme court ruled the statute they put on them unconstitutional and cant be put on stun guns/tasers of any sort so why cant i purchase a stun gun without changing the delivery location but i can view them…I just wanted to order online so it can be easier for me to get one but ill drive to walmart if i cant order one… ### Analysis: categories: (User Experience) aspects: (Ordering) sentiments: (Negative) )))

Needs Revision of Filter & Sort Options

It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date., , The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime?

Interface, Interface, Interface, Interface

Sort Options, Sorting, Filter Options, Shipping Options

negative, negative, negative, negative

Interface - Sort Options - negative, Interface - Sorting - negative, Interface - Filter Options - negative, Interface - Shipping Options - negative

### USER: Needs Revision of Filter & Sort Options: It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date., , The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime? ### ASSISTANT: Interface - Sort Options - negative, Interface - Sorting - negative, Interface - Filter Options - negative, Interface - Shipping Options - negative )))

### Review: title: Needs Revision of Filter & Sort Options, content: It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date., , The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime? ### Analysis: categories: Interface, Interface, Interface, Interface, aspects: Sort Options, Sorting, Filter Options, Shipping Options, sentiments: negative, negative, negative, negative )))

### Review: title: Needs Revision of Filter & Sort Options, content: It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date., , The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime? ### Analysis: categories: (Interface, Interface, Interface, Interface) aspects: (Sort Options, Sorting, Filter Options, Shipping Options) sentiments: (negative, negative, negative, negative) )))

packaging is annoying

oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either., , Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating.

**Shipping**, **Shipping**, **Shipping**, **Shipping**, **App interface**

ETA accuracy, Communication, Refund options, Customer service, Review visibility

negative, negative, negative, negative, negative

**Shipping** - ETA accuracy - negative, **Shipping** - Communication - negative, **Shipping** - Refund options - negative, **Shipping** - Customer service - negative, **App interface** - Review visibility - negative

### USER: packaging is annoying: oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either., , Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating. ### ASSISTANT: **Shipping** - ETA accuracy - negative, **Shipping** - Communication - negative, **Shipping** - Refund options - negative, **Shipping** - Customer service - negative, **App interface** - Review visibility - negative )))

### Review: title: packaging is annoying, content: oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either., , Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating. ### Analysis: categories: **Shipping**, **Shipping**, **Shipping**, **Shipping**, **App interface**, aspects: ETA accuracy, Communication, Refund options, Customer service, Review visibility, sentiments: negative, negative, negative, negative, negative )))

### Review: title: packaging is annoying, content: oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either., , Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating. ### Analysis: categories: (**Shipping**, **Shipping**, **Shipping**, **Shipping**, **App interface**) aspects: (ETA accuracy, Communication, Refund options, Customer service, Review visibility) sentiments: (negative, negative, negative, negative, negative) )))

Landscape/portrait broken/missing drop menus (again!)

I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if you close then reopen app it changes to the current unusable version where everything on face page is different, drop down menu in upper left is gone and account/list access is buried on different pages making app completely frustrating and un-user friendly! This version of app absolutely discourages spending any time (current iPad Pro) on there to shop which is the point, isn’t it ? ? ? ? ? Your software team is ineffective at producing a functional product and should be replaced as soon as possible.

App Features

Usability

Negative

App Features - Usability - Negative

### USER: Landscape/portrait broken/missing drop menus (again!): I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if you close then reopen app it changes to the current unusable version where everything on face page is different, drop down menu in upper left is gone and account/list access is buried on different pages making app completely frustrating and un-user friendly! This version of app absolutely discourages spending any time (current iPad Pro) on there to shop which is the point, isn’t it ? ? ? ? ? Your software team is ineffective at producing a functional product and should be replaced as soon as possible. ### ASSISTANT: App Features - Usability - Negative )))

### Review: title: Landscape/portrait broken/missing drop menus (again!), content: I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if you close then reopen app it changes to the current unusable version where everything on face page is different, drop down menu in upper left is gone and account/list access is buried on different pages making app completely frustrating and un-user friendly! This version of app absolutely discourages spending any time (current iPad Pro) on there to shop which is the point, isn’t it ? ? ? ? ? Your software team is ineffective at producing a functional product and should be replaced as soon as possible. ### Analysis: categories: App Features, aspects: Usability, sentiments: Negative )))

### Review: title: Landscape/portrait broken/missing drop menus (again!), content: I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if you close then reopen app it changes to the current unusable version where everything on face page is different, drop down menu in upper left is gone and account/list access is buried on different pages making app completely frustrating and un-user friendly! This version of app absolutely discourages spending any time (current iPad Pro) on there to shop which is the point, isn’t it ? ? ? ? ? Your software team is ineffective at producing a functional product and should be replaced as soon as possible. ### Analysis: categories: (App Features) aspects: (Usability) sentiments: (Negative) )))

It’s like asking a burglar to manage your money

It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an order to the actual recipient. I am so tired of being their sheep when I can’t find what I need in my rural area. Has gotten worse, , I’ve had the app for years and it’s gotten progressively worse over time. Now it’s become dysfunctional and too time consuming to be convenient. Very specific search criteria bring up pages of mixed in products that vary from “product adjacent” to “wt?!!!” If I type in the author and title of a book I want, I expect to see all the options for buying this book first, not 12 pages later giving up cause I’m still seeing 1 option every now and then. Same thing if I search denim shorts women size 6. I don’t think I should be scrolling through baby prams, Halloween costumes for kids or iPhone cases. Nope. I told you what I want. Don’t tell me what you want me to buy instead.

App Features, Search, Search, Search

Sending gift items, Search accuracy, Search results relevance, Search effectiveness

negative, negative, negative, negative

App Features - Sending gift items - negative, Search - Search accuracy - negative, Search - Search results relevance - negative, Search - Search effectiveness - negative

### USER: It’s like asking a burglar to manage your money: It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an order to the actual recipient. I am so tired of being their sheep when I can’t find what I need in my rural area. Has gotten worse, , I’ve had the app for years and it’s gotten progressively worse over time. Now it’s become dysfunctional and too time consuming to be convenient. Very specific search criteria bring up pages of mixed in products that vary from “product adjacent” to “wt?!!!” If I type in the author and title of a book I want, I expect to see all the options for buying this book first, not 12 pages later giving up cause I’m still seeing 1 option every now and then. Same thing if I search denim shorts women size 6. I don’t think I should be scrolling through baby prams, Halloween costumes for kids or iPhone cases. Nope. I told you what I want. Don’t tell me what you want me to buy instead. ### ASSISTANT: App Features - Sending gift items - negative, Search - Search accuracy - negative, Search - Search results relevance - negative, Search - Search effectiveness - negative )))

### Review: title: It’s like asking a burglar to manage your money, content: It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an order to the actual recipient. I am so tired of being their sheep when I can’t find what I need in my rural area. Has gotten worse, , I’ve had the app for years and it’s gotten progressively worse over time. Now it’s become dysfunctional and too time consuming to be convenient. Very specific search criteria bring up pages of mixed in products that vary from “product adjacent” to “wt?!!!” If I type in the author and title of a book I want, I expect to see all the options for buying this book first, not 12 pages later giving up cause I’m still seeing 1 option every now and then. Same thing if I search denim shorts women size 6. I don’t think I should be scrolling through baby prams, Halloween costumes for kids or iPhone cases. Nope. I told you what I want. Don’t tell me what you want me to buy instead. ### Analysis: categories: App Features, Search, Search, Search, aspects: Sending gift items, Search accuracy, Search results relevance, Search effectiveness, sentiments: negative, negative, negative, negative )))

### Review: title: It’s like asking a burglar to manage your money, content: It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an order to the actual recipient. I am so tired of being their sheep when I can’t find what I need in my rural area. Has gotten worse, , I’ve had the app for years and it’s gotten progressively worse over time. Now it’s become dysfunctional and too time consuming to be convenient. Very specific search criteria bring up pages of mixed in products that vary from “product adjacent” to “wt?!!!” If I type in the author and title of a book I want, I expect to see all the options for buying this book first, not 12 pages later giving up cause I’m still seeing 1 option every now and then. Same thing if I search denim shorts women size 6. I don’t think I should be scrolling through baby prams, Halloween costumes for kids or iPhone cases. Nope. I told you what I want. Don’t tell me what you want me to buy instead. ### Analysis: categories: (App Features, Search, Search, Search) aspects: (Sending gift items, Search accuracy, Search results relevance, Search effectiveness) sentiments: (negative, negative, negative, negative) )))

Ugh, stop taking features we like.

First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?!

App-Interface

star_ratings

negative

App-Interface - star_ratings - negative

### USER: Ugh, stop taking features we like.: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### ASSISTANT: App-Interface - star_ratings - negative )))

### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### Analysis: categories: App-Interface, aspects: star_ratings, sentiments: negative )))

### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the default product thumbnail so I know it’s on my list!!! So I don’t have to clock into the product. …Now today the number of stars was compressed to one star with the number of stars listed beside the star. Now everything looks like it got a one star review and you have read the number of stars. It was so much easier to browse quickly and avoid low rated products. Ugh. Who makes these decisions!?! ### Analysis: categories: (App-Interface) aspects: (star_ratings) sentiments: (negative) )))

Am I having a nightmare?

I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere.

Search

Shopping experience

negative

Search - Shopping experience - negative

### USER: Am I having a nightmare?: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere. ### ASSISTANT: Search - Shopping experience - negative )))

### Review: title: Am I having a nightmare?, content: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere. ### Analysis: categories: Search, aspects: Shopping experience, sentiments: negative )))

### Review: title: Am I having a nightmare?, content: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what products I have recently viewed anymore. It sure seems like you are trying to get us to search less. What happened to spending hours looking for the perfect product, easily moving through your screens? I am ready to ditch this nightmare for runner shopping elsewhere. ### Analysis: categories: (Search) aspects: (Shopping experience) sentiments: (negative) )))

DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY

Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly.

Delivery, Delivery

Package Handling, Dog Safety

negative, negative

Delivery - Package Handling - negative, Delivery - Dog Safety - negative

### USER: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. ### ASSISTANT: Delivery - Package Handling - negative, Delivery - Dog Safety - negative )))

### Review: title: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, content: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. ### Analysis: categories: Delivery, Delivery, aspects: Package Handling, Dog Safety, sentiments: negative, negative )))

### Review: title: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, content: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly. ### Analysis: categories: (Delivery, Delivery) aspects: (Package Handling, Dog Safety) sentiments: (negative, negative) )))

Customer service is bad

The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!!

Customer Service, Customer Service, Product Functionality

Response Time, Resolution, Ordering

Negative, Negative, Positive

Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive

### USER: Customer service is bad: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### ASSISTANT: Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive )))

### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: Customer Service, Customer Service, Product Functionality, aspects: Response Time, Resolution, Ordering, sentiments: Negative, Negative, Positive )))

### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: (Customer Service, Customer Service, Product Functionality) aspects: (Response Time, Resolution, Ordering) sentiments: (Negative, Negative, Positive) )))

Best service ever

I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack and they are still frozen when you get them. The fruits and vegetables are fresh and ripe. I would rather they pick out ripe fruit for me. I don’t get it right too often but they always do. I love that most about this service.

Delivery, Delivery, Delivery, Delivery, Produce, Produce, Produce, Produce

freshness, packaging, timeliness, temperature, freshness, quality, ripeness, selection

positive, positive, positive, positive, positive, positive, positive, positive

Delivery - freshness - positive, Delivery - packaging - positive, Delivery - timeliness - positive, Delivery - temperature - positive, Produce - freshness - positive, Produce - quality - positive, Produce - ripeness - positive, Produce - selection - positive

### USER: Best service ever: I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack and they are still frozen when you get them. The fruits and vegetables are fresh and ripe. I would rather they pick out ripe fruit for me. I don’t get it right too often but they always do. I love that most about this service. ### ASSISTANT: Delivery - freshness - positive, Delivery - packaging - positive, Delivery - timeliness - positive, Delivery - temperature - positive, Produce - freshness - positive, Produce - quality - positive, Produce - ripeness - positive, Produce - selection - positive )))

### Review: title: Best service ever, content: I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack and they are still frozen when you get them. The fruits and vegetables are fresh and ripe. I would rather they pick out ripe fruit for me. I don’t get it right too often but they always do. I love that most about this service. ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, Produce, Produce, Produce, Produce, aspects: freshness, packaging, timeliness, temperature, freshness, quality, ripeness, selection, sentiments: positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Best service ever, content: I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack and they are still frozen when you get them. The fruits and vegetables are fresh and ripe. I would rather they pick out ripe fruit for me. I don’t get it right too often but they always do. I love that most about this service. ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery, Produce, Produce, Produce, Produce) aspects: (freshness, packaging, timeliness, temperature, freshness, quality, ripeness, selection) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive) )))

Updates

The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do this every time though, hopefully just a glitch that will be fixed in the near future? (Hint, hint!!) It’s incredibly frustrating since the last version was working very well, at least in my experience. The layout is a bit different too. I could be wrong, but it seems like a few navigation options have been hidden or removed all together. I know things change but I just liked it the way it was.

App-Review

Updates

negative

App-Review - Updates - negative

### USER: Updates: The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do this every time though, hopefully just a glitch that will be fixed in the near future? (Hint, hint!!) It’s incredibly frustrating since the last version was working very well, at least in my experience. The layout is a bit different too. I could be wrong, but it seems like a few navigation options have been hidden or removed all together. I know things change but I just liked it the way it was. ### ASSISTANT: App-Review - Updates - negative )))

### Review: title: Updates, content: The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do this every time though, hopefully just a glitch that will be fixed in the near future? (Hint, hint!!) It’s incredibly frustrating since the last version was working very well, at least in my experience. The layout is a bit different too. I could be wrong, but it seems like a few navigation options have been hidden or removed all together. I know things change but I just liked it the way it was. ### Analysis: categories: App-Review, aspects: Updates, sentiments: negative )))

### Review: title: Updates, content: The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do this every time though, hopefully just a glitch that will be fixed in the near future? (Hint, hint!!) It’s incredibly frustrating since the last version was working very well, at least in my experience. The layout is a bit different too. I could be wrong, but it seems like a few navigation options have been hidden or removed all together. I know things change but I just liked it the way it was. ### Analysis: categories: (App-Review) aspects: (Updates) sentiments: (negative) )))

What happen to prime 2 day delivery??

Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building upon shift change. Thousands of vans trucks and cars and go in and out of their facility. So how come now my packages take for the six days to be delivered? It’s so frustrating because I used prime to make my life easier and avoid having to go to the store but waiting a week for something as simple as deodorant kind of defeats the purpose of using prime. If you wanted to roll back the delivery that’s fine but also adjust my subscription price to reflect the lack of quality and frequency of deliveries.

Delivery

delivery time

negative

Delivery - delivery time - negative

### USER: What happen to prime 2 day delivery??: Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building upon shift change. Thousands of vans trucks and cars and go in and out of their facility. So how come now my packages take for the six days to be delivered? It’s so frustrating because I used prime to make my life easier and avoid having to go to the store but waiting a week for something as simple as deodorant kind of defeats the purpose of using prime. If you wanted to roll back the delivery that’s fine but also adjust my subscription price to reflect the lack of quality and frequency of deliveries. ### ASSISTANT: Delivery - delivery time - negative )))

### Review: title: What happen to prime 2 day delivery??, content: Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building upon shift change. Thousands of vans trucks and cars and go in and out of their facility. So how come now my packages take for the six days to be delivered? It’s so frustrating because I used prime to make my life easier and avoid having to go to the store but waiting a week for something as simple as deodorant kind of defeats the purpose of using prime. If you wanted to roll back the delivery that’s fine but also adjust my subscription price to reflect the lack of quality and frequency of deliveries. ### Analysis: categories: Delivery, aspects: delivery time, sentiments: negative )))

### Review: title: What happen to prime 2 day delivery??, content: Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building upon shift change. Thousands of vans trucks and cars and go in and out of their facility. So how come now my packages take for the six days to be delivered? It’s so frustrating because I used prime to make my life easier and avoid having to go to the store but waiting a week for something as simple as deodorant kind of defeats the purpose of using prime. If you wanted to roll back the delivery that’s fine but also adjust my subscription price to reflect the lack of quality and frequency of deliveries. ### Analysis: categories: (Delivery) aspects: (delivery time) sentiments: (negative) )))

This app rocks

I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can read the reviews on the product I'm buying. I can see what other people think about the product and how the installation process went. It’s cool that the customer reviews include pictures too. I am able to see what the accessory looks like on my vehicle before I buy it. Huge plus!

Vehicle Storage, Vehicle Maintenance, Shopping, Shopping, Shopping, Shopping, Shopping

Storage Space, Parts Accessibility, Accessories, Accessories Compatibility, Product Reviews, Product Reviews Accessibility, Product Reviews Visual Content

positive, positive, positive, positive, positive, positive, positive

Vehicle Storage - Storage Space - positive, Vehicle Maintenance - Parts Accessibility - positive, Shopping - Accessories - positive, Shopping - Accessories Compatibility - positive, Shopping - Product Reviews - positive, Shopping - Product Reviews Accessibility - positive, Shopping - Product Reviews Visual Content - positive

### USER: This app rocks: I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can read the reviews on the product I'm buying. I can see what other people think about the product and how the installation process went. It’s cool that the customer reviews include pictures too. I am able to see what the accessory looks like on my vehicle before I buy it. Huge plus! ### ASSISTANT: Vehicle Storage - Storage Space - positive, Vehicle Maintenance - Parts Accessibility - positive, Shopping - Accessories - positive, Shopping - Accessories Compatibility - positive, Shopping - Product Reviews - positive, Shopping - Product Reviews Accessibility - positive, Shopping - Product Reviews Visual Content - positive )))

### Review: title: This app rocks, content: I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can read the reviews on the product I'm buying. I can see what other people think about the product and how the installation process went. It’s cool that the customer reviews include pictures too. I am able to see what the accessory looks like on my vehicle before I buy it. Huge plus! ### Analysis: categories: Vehicle Storage, Vehicle Maintenance, Shopping, Shopping, Shopping, Shopping, Shopping, aspects: Storage Space, Parts Accessibility, Accessories, Accessories Compatibility, Product Reviews, Product Reviews Accessibility, Product Reviews Visual Content, sentiments: positive, positive, positive, positive, positive, positive, positive )))

### Review: title: This app rocks, content: I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can read the reviews on the product I'm buying. I can see what other people think about the product and how the installation process went. It’s cool that the customer reviews include pictures too. I am able to see what the accessory looks like on my vehicle before I buy it. Huge plus! ### Analysis: categories: (Vehicle Storage, Vehicle Maintenance, Shopping, Shopping, Shopping, Shopping, Shopping) aspects: (Storage Space, Parts Accessibility, Accessories, Accessories Compatibility, Product Reviews, Product Reviews Accessibility, Product Reviews Visual Content) sentiments: (positive, positive, positive, positive, positive, positive, positive) )))

Buggy

I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix because it keeps me from buying a lot of the time!, , Also in the new version they moved everything around and it’s hard to find anything. A new addition that I really like though is the buy it now button. It lets you change the payment method and requires you to slide your finger to confirm. This prevents accidental purchases. , , Hopefully the lagging and bugs will be fixed soon. I’ll come back and edit my review when the app works properly again.

Bug, Bug, App, Bug, New feature, New feature, Bug, App

App, Cart, Overall, App, Buy it now button, Buy it now button, Overall, Overall

negative, negative, negative, negative, positive, positive, negative, positive

Bug - App - negative, Bug - Cart - negative, App - Overall - negative, Bug - App - negative, New feature - Buy it now button - positive, New feature - Buy it now button - positive, Bug - Overall - negative, App - Overall - positive

### USER: Buggy: I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix because it keeps me from buying a lot of the time!, , Also in the new version they moved everything around and it’s hard to find anything. A new addition that I really like though is the buy it now button. It lets you change the payment method and requires you to slide your finger to confirm. This prevents accidental purchases. , , Hopefully the lagging and bugs will be fixed soon. I’ll come back and edit my review when the app works properly again. ### ASSISTANT: Bug - App - negative, Bug - Cart - negative, App - Overall - negative, Bug - App - negative, New feature - Buy it now button - positive, New feature - Buy it now button - positive, Bug - Overall - negative, App - Overall - positive )))

### Review: title: Buggy, content: I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix because it keeps me from buying a lot of the time!, , Also in the new version they moved everything around and it’s hard to find anything. A new addition that I really like though is the buy it now button. It lets you change the payment method and requires you to slide your finger to confirm. This prevents accidental purchases. , , Hopefully the lagging and bugs will be fixed soon. I’ll come back and edit my review when the app works properly again. ### Analysis: categories: Bug, Bug, App, Bug, New feature, New feature, Bug, App, aspects: App, Cart, Overall, App, Buy it now button, Buy it now button, Overall, Overall, sentiments: negative, negative, negative, negative, positive, positive, negative, positive )))

### Review: title: Buggy, content: I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix because it keeps me from buying a lot of the time!, , Also in the new version they moved everything around and it’s hard to find anything. A new addition that I really like though is the buy it now button. It lets you change the payment method and requires you to slide your finger to confirm. This prevents accidental purchases. , , Hopefully the lagging and bugs will be fixed soon. I’ll come back and edit my review when the app works properly again. ### Analysis: categories: (Bug, Bug, App, Bug, New feature, New feature, Bug, App) aspects: (App, Cart, Overall, App, Buy it now button, Buy it now button, Overall, Overall) sentiments: (negative, negative, negative, negative, positive, positive, negative, positive) )))

You are amazing but I wish that the owner would pay more taxes. I love your company though.

There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish that he would do more personable by panic Station Texas. I love the stuff that I’ve gotten so far although some stuff hasn’t been when I was ordering. But you know I guess not everything turns out. Anyway thank you for listening and take care and have a great night.

Company, Company, Product

Taxes, Service, Quality

Negative, Positive, Negative

Company - Taxes - Negative, Company - Service - Positive, Product - Quality - Negative

### USER: You are amazing but I wish that the owner would pay more taxes. I love your company though.: There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish that he would do more personable by panic Station Texas. I love the stuff that I’ve gotten so far although some stuff hasn’t been when I was ordering. But you know I guess not everything turns out. Anyway thank you for listening and take care and have a great night. ### ASSISTANT: Company - Taxes - Negative, Company - Service - Positive, Product - Quality - Negative )))

### Review: title: You are amazing but I wish that the owner would pay more taxes. I love your company though., content: There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish that he would do more personable by panic Station Texas. I love the stuff that I’ve gotten so far although some stuff hasn’t been when I was ordering. But you know I guess not everything turns out. Anyway thank you for listening and take care and have a great night. ### Analysis: categories: Company, Company, Product, aspects: Taxes, Service, Quality, sentiments: Negative, Positive, Negative )))

### Review: title: You are amazing but I wish that the owner would pay more taxes. I love your company though., content: There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish that he would do more personable by panic Station Texas. I love the stuff that I’ve gotten so far although some stuff hasn’t been when I was ordering. But you know I guess not everything turns out. Anyway thank you for listening and take care and have a great night. ### Analysis: categories: (Company, Company, Product) aspects: (Taxes, Service, Quality) sentiments: (Negative, Positive, Negative) )))

Expecting an answer

I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the worst experience possible I could've got, so much stress and at the end I didn't even get my product, and it's crazy that I tried contacting you guys personally and never got hold of anybody you guys really need improvement.

App, App, App, App

Account, Recovery, Contact, Support

negative, negative, negative, negative

App - Account - negative, App - Recovery - negative, App - Contact - negative, App - Support - negative

### USER: Expecting an answer: I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the worst experience possible I could've got, so much stress and at the end I didn't even get my product, and it's crazy that I tried contacting you guys personally and never got hold of anybody you guys really need improvement. ### ASSISTANT: App - Account - negative, App - Recovery - negative, App - Contact - negative, App - Support - negative )))

### Review: title: Expecting an answer, content: I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the worst experience possible I could've got, so much stress and at the end I didn't even get my product, and it's crazy that I tried contacting you guys personally and never got hold of anybody you guys really need improvement. ### Analysis: categories: App, App, App, App, aspects: Account, Recovery, Contact, Support, sentiments: negative, negative, negative, negative )))

### Review: title: Expecting an answer, content: I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the worst experience possible I could've got, so much stress and at the end I didn't even get my product, and it's crazy that I tried contacting you guys personally and never got hold of anybody you guys really need improvement. ### Analysis: categories: (App, App, App, App) aspects: (Account, Recovery, Contact, Support) sentiments: (negative, negative, negative, negative) )))

Convenient but the filters are bad

I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirts by 2X tall you know what I want to find? Try not to be shocked but I only want to see shirts that are available in 2X tall. I am so tired of flipping through thousands of items that aren’t available in my size. Seriously how is this even a problem? How bad is the person that designed the filters at their job? They should be embarrassed. If I did anything this poorly at my job I would be fired.

User Interface

Filters

negative

User Interface - Filters - negative

### USER: Convenient but the filters are bad: I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirts by 2X tall you know what I want to find? Try not to be shocked but I only want to see shirts that are available in 2X tall. I am so tired of flipping through thousands of items that aren’t available in my size. Seriously how is this even a problem? How bad is the person that designed the filters at their job? They should be embarrassed. If I did anything this poorly at my job I would be fired. ### ASSISTANT: User Interface - Filters - negative )))

### Review: title: Convenient but the filters are bad, content: I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirts by 2X tall you know what I want to find? Try not to be shocked but I only want to see shirts that are available in 2X tall. I am so tired of flipping through thousands of items that aren’t available in my size. Seriously how is this even a problem? How bad is the person that designed the filters at their job? They should be embarrassed. If I did anything this poorly at my job I would be fired. ### Analysis: categories: User Interface, aspects: Filters, sentiments: negative )))

### Review: title: Convenient but the filters are bad, content: I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirts by 2X tall you know what I want to find? Try not to be shocked but I only want to see shirts that are available in 2X tall. I am so tired of flipping through thousands of items that aren’t available in my size. Seriously how is this even a problem? How bad is the person that designed the filters at their job? They should be embarrassed. If I did anything this poorly at my job I would be fired. ### Analysis: categories: (User Interface) aspects: (Filters) sentiments: (negative) )))

A bug??

I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho photo but no done or save button and I cannot see the exit button either but if I press in either top corners it exits the sizing thing for the photo. Is this a bug? I have been able to change my bg before but now now? Why is that?

App Settings, App Settings, App Settings

account settings, profile photo, background photo

negative, positive, negative

App Settings - account settings - negative, App Settings - profile photo - positive, App Settings - background photo - negative

### USER: A bug??: I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho photo but no done or save button and I cannot see the exit button either but if I press in either top corners it exits the sizing thing for the photo. Is this a bug? I have been able to change my bg before but now now? Why is that? ### ASSISTANT: App Settings - account settings - negative, App Settings - profile photo - positive, App Settings - background photo - negative )))

### Review: title: A bug??, content: I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho photo but no done or save button and I cannot see the exit button either but if I press in either top corners it exits the sizing thing for the photo. Is this a bug? I have been able to change my bg before but now now? Why is that? ### Analysis: categories: App Settings, App Settings, App Settings, aspects: account settings, profile photo, background photo, sentiments: negative, positive, negative )))

### Review: title: A bug??, content: I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho photo but no done or save button and I cannot see the exit button either but if I press in either top corners it exits the sizing thing for the photo. Is this a bug? I have been able to change my bg before but now now? Why is that? ### Analysis: categories: (App Settings, App Settings, App Settings) aspects: (account settings, profile photo, background photo) sentiments: (negative, positive, negative) )))

Last Update = Programing Fail

This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode the text is too small even with reading glasses. I see in the reviews where people have grips about the quirks of the app on an iPad. I have encountered many of the same issues. For a company that has made record profits the past few years you would think they would be better at programing an app and ensuring a usable GUI. I have decreased my use of the app by half due to these issues. They should have done more beta testing AND more testing with non-android systems. Lame.

Functionality, Functionality, Functionality, Functionality

Interface, Usability, Testing, Performance

Negative, Negative, Negative, Negative

Functionality - Interface - Negative, Functionality - Usability - Negative, Functionality - Testing - Negative, Functionality - Performance - Negative

### USER: Last Update = Programing Fail: This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode the text is too small even with reading glasses. I see in the reviews where people have grips about the quirks of the app on an iPad. I have encountered many of the same issues. For a company that has made record profits the past few years you would think they would be better at programing an app and ensuring a usable GUI. I have decreased my use of the app by half due to these issues. They should have done more beta testing AND more testing with non-android systems. Lame. ### ASSISTANT: Functionality - Interface - Negative, Functionality - Usability - Negative, Functionality - Testing - Negative, Functionality - Performance - Negative )))

### Review: title: Last Update = Programing Fail, content: This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode the text is too small even with reading glasses. I see in the reviews where people have grips about the quirks of the app on an iPad. I have encountered many of the same issues. For a company that has made record profits the past few years you would think they would be better at programing an app and ensuring a usable GUI. I have decreased my use of the app by half due to these issues. They should have done more beta testing AND more testing with non-android systems. Lame. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Interface, Usability, Testing, Performance, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Last Update = Programing Fail, content: This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode the text is too small even with reading glasses. I see in the reviews where people have grips about the quirks of the app on an iPad. I have encountered many of the same issues. For a company that has made record profits the past few years you would think they would be better at programing an app and ensuring a usable GUI. I have decreased my use of the app by half due to these issues. They should have done more beta testing AND more testing with non-android systems. Lame. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Interface, Usability, Testing, Performance) sentiments: (Negative, Negative, Negative, Negative) )))

Shipping Dates

Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. The reason for my review: shipping said it would be here Friday and now it says Tuesday. Why not Monday? They’ve sat in each state they traveled through for a whole night and I’m only 3 states away from the sender. Meaning: don’t assume your gifts will get there on time, you have to keep an eye out for your items to ensure delivery and it means you have to use 3rd party trackers and see your package stand still for 3 days.

Shipping

Shipping dates

negative

Shipping - Shipping dates - negative

### USER: Shipping Dates: Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. The reason for my review: shipping said it would be here Friday and now it says Tuesday. Why not Monday? They’ve sat in each state they traveled through for a whole night and I’m only 3 states away from the sender. Meaning: don’t assume your gifts will get there on time, you have to keep an eye out for your items to ensure delivery and it means you have to use 3rd party trackers and see your package stand still for 3 days. ### ASSISTANT: Shipping - Shipping dates - negative )))

### Review: title: Shipping Dates, content: Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. The reason for my review: shipping said it would be here Friday and now it says Tuesday. Why not Monday? They’ve sat in each state they traveled through for a whole night and I’m only 3 states away from the sender. Meaning: don’t assume your gifts will get there on time, you have to keep an eye out for your items to ensure delivery and it means you have to use 3rd party trackers and see your package stand still for 3 days. ### Analysis: categories: Shipping, aspects: Shipping dates, sentiments: negative )))

### Review: title: Shipping Dates, content: Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. The reason for my review: shipping said it would be here Friday and now it says Tuesday. Why not Monday? They’ve sat in each state they traveled through for a whole night and I’m only 3 states away from the sender. Meaning: don’t assume your gifts will get there on time, you have to keep an eye out for your items to ensure delivery and it means you have to use 3rd party trackers and see your package stand still for 3 days. ### Analysis: categories: (Shipping) aspects: (Shipping dates) sentiments: (negative) )))

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up

HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!

User Interface and Functionality

Icon Bar

Negative

User Interface and Functionality - Icon Bar - Negative

### USER: My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up: HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!! ### ASSISTANT: User Interface and Functionality - Icon Bar - Negative )))

### Review: title: My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up, content: HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!! ### Analysis: categories: User Interface and Functionality, aspects: Icon Bar, sentiments: Negative )))

### Review: title: My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up, content: HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!! ### Analysis: categories: (User Interface and Functionality) aspects: (Icon Bar) sentiments: (Negative) )))

Not easy or accessible shopping anymore!

New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new headset that’s deemed non important because it doesn’t fall under amazon’s list. So I’m given a 5 week delivery estimate on prime item! The new app showcasing prime video is tiring! I have to hunt for things that were previously accessible upon launching the app! After I’m able to choose a category the app freezes! I’ve tried 5 times and same issue at the same place every time. I get more frustrated trying to find items to purchase! This isn’t easy, shopping! Something that was somewhat therapeutic became super stressful!

App Features, App Performance, App Performance, App Performance, App Interface, App Interface

Prime Video, Search Functionality, Freeszing, Speed, Accessibility, Usability

negative, negative, negative, negative, negative, negative

App Features - Prime Video - negative, App Performance - Search Functionality - negative, App Performance - Freeszing - negative, App Performance - Speed - negative, App Interface - Accessibility - negative, App Interface - Usability - negative

### USER: Not easy or accessible shopping anymore!: New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new headset that’s deemed non important because it doesn’t fall under amazon’s list. So I’m given a 5 week delivery estimate on prime item! The new app showcasing prime video is tiring! I have to hunt for things that were previously accessible upon launching the app! After I’m able to choose a category the app freezes! I’ve tried 5 times and same issue at the same place every time. I get more frustrated trying to find items to purchase! This isn’t easy, shopping! Something that was somewhat therapeutic became super stressful! ### ASSISTANT: App Features - Prime Video - negative, App Performance - Search Functionality - negative, App Performance - Freeszing - negative, App Performance - Speed - negative, App Interface - Accessibility - negative, App Interface - Usability - negative )))

### Review: title: Not easy or accessible shopping anymore!, content: New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new headset that’s deemed non important because it doesn’t fall under amazon’s list. So I’m given a 5 week delivery estimate on prime item! The new app showcasing prime video is tiring! I have to hunt for things that were previously accessible upon launching the app! After I’m able to choose a category the app freezes! I’ve tried 5 times and same issue at the same place every time. I get more frustrated trying to find items to purchase! This isn’t easy, shopping! Something that was somewhat therapeutic became super stressful! ### Analysis: categories: App Features, App Performance, App Performance, App Performance, App Interface, App Interface, aspects: Prime Video, Search Functionality, Freeszing, Speed, Accessibility, Usability, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Not easy or accessible shopping anymore!, content: New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new headset that’s deemed non important because it doesn’t fall under amazon’s list. So I’m given a 5 week delivery estimate on prime item! The new app showcasing prime video is tiring! I have to hunt for things that were previously accessible upon launching the app! After I’m able to choose a category the app freezes! I’ve tried 5 times and same issue at the same place every time. I get more frustrated trying to find items to purchase! This isn’t easy, shopping! Something that was somewhat therapeutic became super stressful! ### Analysis: categories: (App Features, App Performance, App Performance, App Performance, App Interface, App Interface) aspects: (Prime Video, Search Functionality, Freeszing, Speed, Accessibility, Usability) sentiments: (negative, negative, negative, negative, negative, negative) )))

Should be better

No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d think they’d know what you like, what you need, and when you need it. Looking for a garden spade? Maybe the app might suggest a set of striped pajama pants from vendor VIVOFUMAWX. The interest categories are pretty basic too, why isn’t there a whole catalog of interests? Instead, there are about 30 and if you pick them, it barely changes any results. I am impressed with how easy it it to buy things, but It isn’t the deal zone it used to be though and finding what you need sometimes can be “fun”.

Interface, Interface, Recommendation, Features, Commerce, Commerce, Functionality

Search Function, Filter Function, Personalization, Interest Categories, Purchase Ease, Value, User Interface

Negative, Negative, Negative, Negative, Positive, Negative, Negative

Interface - Search Function - Negative, Interface - Filter Function - Negative, Recommendation - Personalization - Negative, Features - Interest Categories - Negative, Commerce - Purchase Ease - Positive, Commerce - Value - Negative, Functionality - User Interface - Negative

### USER: Should be better: No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d think they’d know what you like, what you need, and when you need it. Looking for a garden spade? Maybe the app might suggest a set of striped pajama pants from vendor VIVOFUMAWX. The interest categories are pretty basic too, why isn’t there a whole catalog of interests? Instead, there are about 30 and if you pick them, it barely changes any results. I am impressed with how easy it it to buy things, but It isn’t the deal zone it used to be though and finding what you need sometimes can be “fun”. ### ASSISTANT: Interface - Search Function - Negative, Interface - Filter Function - Negative, Recommendation - Personalization - Negative, Features - Interest Categories - Negative, Commerce - Purchase Ease - Positive, Commerce - Value - Negative, Functionality - User Interface - Negative )))

### Review: title: Should be better, content: No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d think they’d know what you like, what you need, and when you need it. Looking for a garden spade? Maybe the app might suggest a set of striped pajama pants from vendor VIVOFUMAWX. The interest categories are pretty basic too, why isn’t there a whole catalog of interests? Instead, there are about 30 and if you pick them, it barely changes any results. I am impressed with how easy it it to buy things, but It isn’t the deal zone it used to be though and finding what you need sometimes can be “fun”. ### Analysis: categories: Interface, Interface, Recommendation, Features, Commerce, Commerce, Functionality, aspects: Search Function, Filter Function, Personalization, Interest Categories, Purchase Ease, Value, User Interface, sentiments: Negative, Negative, Negative, Negative, Positive, Negative, Negative )))

### Review: title: Should be better, content: No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d think they’d know what you like, what you need, and when you need it. Looking for a garden spade? Maybe the app might suggest a set of striped pajama pants from vendor VIVOFUMAWX. The interest categories are pretty basic too, why isn’t there a whole catalog of interests? Instead, there are about 30 and if you pick them, it barely changes any results. I am impressed with how easy it it to buy things, but It isn’t the deal zone it used to be though and finding what you need sometimes can be “fun”. ### Analysis: categories: (Interface, Interface, Recommendation, Features, Commerce, Commerce, Functionality) aspects: (Search Function, Filter Function, Personalization, Interest Categories, Purchase Ease, Value, User Interface) sentiments: (Negative, Negative, Negative, Negative, Positive, Negative, Negative) )))

Please stop showing me out of stock products

The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in stock products. It’s frustrating looking for products that I need only to see out of stock options. , , Another consideration. Please limit the purchasing of essentials like paper towels. No stores seem to have them in person and I have yet to see paper towels be in stock with a delivery time less than a few weeks ever the past month with the virus. People are hoarding essentials and this shouldn’t be encouraged with endless purchasing limits. Thank you.

App Functionality, App Functionality, App Functionality

Out of stock products, In stock product filter, Essential products purchasing

negative, positive, negative

App Functionality - Out of stock products - negative, App Functionality - In stock product filter - positive, App Functionality - Essential products purchasing - negative

### USER: Please stop showing me out of stock products: The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in stock products. It’s frustrating looking for products that I need only to see out of stock options. , , Another consideration. Please limit the purchasing of essentials like paper towels. No stores seem to have them in person and I have yet to see paper towels be in stock with a delivery time less than a few weeks ever the past month with the virus. People are hoarding essentials and this shouldn’t be encouraged with endless purchasing limits. Thank you. ### ASSISTANT: App Functionality - Out of stock products - negative, App Functionality - In stock product filter - positive, App Functionality - Essential products purchasing - negative )))

### Review: title: Please stop showing me out of stock products, content: The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in stock products. It’s frustrating looking for products that I need only to see out of stock options. , , Another consideration. Please limit the purchasing of essentials like paper towels. No stores seem to have them in person and I have yet to see paper towels be in stock with a delivery time less than a few weeks ever the past month with the virus. People are hoarding essentials and this shouldn’t be encouraged with endless purchasing limits. Thank you. ### Analysis: categories: App Functionality, App Functionality, App Functionality, aspects: Out of stock products, In stock product filter, Essential products purchasing, sentiments: negative, positive, negative )))

### Review: title: Please stop showing me out of stock products, content: The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in stock products. It’s frustrating looking for products that I need only to see out of stock options. , , Another consideration. Please limit the purchasing of essentials like paper towels. No stores seem to have them in person and I have yet to see paper towels be in stock with a delivery time less than a few weeks ever the past month with the virus. People are hoarding essentials and this shouldn’t be encouraged with endless purchasing limits. Thank you. ### Analysis: categories: (App Functionality, App Functionality, App Functionality) aspects: (Out of stock products, In stock product filter, Essential products purchasing) sentiments: (negative, positive, negative) )))

Bad experience

Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted customer service and was told the delivery date changes after you order the item depending on location. What’s the point of ordering something next day if it lies on the page for delivery date. After I receive my packages this will be my last time giving this business money since this is not the first time. Stop lying to your customers. If it can’t be delivered by the next day it needs to say it not lie about it to get someone’s money. After you pay it changes the shipping info that’s a shady practice to me

Delivery, Customer service

Delivery date, Support

negative, negative

Delivery - Delivery date - negative, Customer service - Support - negative

### USER: Bad experience: Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted customer service and was told the delivery date changes after you order the item depending on location. What’s the point of ordering something next day if it lies on the page for delivery date. After I receive my packages this will be my last time giving this business money since this is not the first time. Stop lying to your customers. If it can’t be delivered by the next day it needs to say it not lie about it to get someone’s money. After you pay it changes the shipping info that’s a shady practice to me ### ASSISTANT: Delivery - Delivery date - negative, Customer service - Support - negative )))

### Review: title: Bad experience, content: Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted customer service and was told the delivery date changes after you order the item depending on location. What’s the point of ordering something next day if it lies on the page for delivery date. After I receive my packages this will be my last time giving this business money since this is not the first time. Stop lying to your customers. If it can’t be delivered by the next day it needs to say it not lie about it to get someone’s money. After you pay it changes the shipping info that’s a shady practice to me ### Analysis: categories: Delivery, Customer service, aspects: Delivery date, Support, sentiments: negative, negative )))

### Review: title: Bad experience, content: Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted customer service and was told the delivery date changes after you order the item depending on location. What’s the point of ordering something next day if it lies on the page for delivery date. After I receive my packages this will be my last time giving this business money since this is not the first time. Stop lying to your customers. If it can’t be delivered by the next day it needs to say it not lie about it to get someone’s money. After you pay it changes the shipping info that’s a shady practice to me ### Analysis: categories: (Delivery, Customer service) aspects: (Delivery date, Support) sentiments: (negative, negative) )))

Bad updates... Walmart app is easier to shop on.

Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find those cheapo plastic outdoor chairs at the top of the list, but instead I was hit with so many $0.01 chair cushions. For one, I was looking for chairs, not chair cushions. For two,$0.01 is the price.... really? Cmon they are just doing that to get at the top of the screen when someone sorts low to high. Please make a report button for listings so we can report these companies who implement such shady business practices. , , I never ended up finding what I’m looking for but I bet I’ll find it in two seconds on the Walmart or Menards app.

Shopping, Shopping, Shopping, Shopping, Shopping

Display, Filter, Product Selection, Navigation, Results

Negative, Negative, Negative, Negative, Negative

Shopping - Display - Negative, Shopping - Filter - Negative, Shopping - Product Selection - Negative, Shopping - Navigation - Negative, Shopping - Results - Negative

### USER: Bad updates... Walmart app is easier to shop on.: Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find those cheapo plastic outdoor chairs at the top of the list, but instead I was hit with so many $0.01 chair cushions. For one, I was looking for chairs, not chair cushions. For two,$0.01 is the price.... really? Cmon they are just doing that to get at the top of the screen when someone sorts low to high. Please make a report button for listings so we can report these companies who implement such shady business practices. , , I never ended up finding what I’m looking for but I bet I’ll find it in two seconds on the Walmart or Menards app. ### ASSISTANT: Shopping - Display - Negative, Shopping - Filter - Negative, Shopping - Product Selection - Negative, Shopping - Navigation - Negative, Shopping - Results - Negative )))

### Review: title: Bad updates... Walmart app is easier to shop on., content: Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find those cheapo plastic outdoor chairs at the top of the list, but instead I was hit with so many $0.01 chair cushions. For one, I was looking for chairs, not chair cushions. For two,$0.01 is the price.... really? Cmon they are just doing that to get at the top of the screen when someone sorts low to high. Please make a report button for listings so we can report these companies who implement such shady business practices. , , I never ended up finding what I’m looking for but I bet I’ll find it in two seconds on the Walmart or Menards app. ### Analysis: categories: Shopping, Shopping, Shopping, Shopping, Shopping, aspects: Display, Filter, Product Selection, Navigation, Results, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Bad updates... Walmart app is easier to shop on., content: Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find those cheapo plastic outdoor chairs at the top of the list, but instead I was hit with so many $0.01 chair cushions. For one, I was looking for chairs, not chair cushions. For two,$0.01 is the price.... really? Cmon they are just doing that to get at the top of the screen when someone sorts low to high. Please make a report button for listings so we can report these companies who implement such shady business practices. , , I never ended up finding what I’m looking for but I bet I’ll find it in two seconds on the Walmart or Menards app. ### Analysis: categories: (Shopping, Shopping, Shopping, Shopping, Shopping) aspects: (Display, Filter, Product Selection, Navigation, Results) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Not very app like and not very browser like either

This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser., What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor., My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC.

App Usability, App Usability, App Usability, App Usability, App Usability

zoom in, ability to share, full picture view, finger not in the way, text on Apple Mini

neutral, negative, positive, positive, positive

App Usability - zoom in - neutral, App Usability - ability to share - negative, App Usability - full picture view - positive, App Usability - finger not in the way - positive, App Usability - text on Apple Mini - positive

### USER: Not very app like and not very browser like either: This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser., What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor., My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC. ### ASSISTANT: App Usability - zoom in - neutral, App Usability - ability to share - negative, App Usability - full picture view - positive, App Usability - finger not in the way - positive, App Usability - text on Apple Mini - positive )))

### Review: title: Not very app like and not very browser like either, content: This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser., What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor., My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC. ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, App Usability, aspects: zoom in, ability to share, full picture view, finger not in the way, text on Apple Mini, sentiments: neutral, negative, positive, positive, positive )))

### Review: title: Not very app like and not very browser like either, content: This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser., What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor., My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC. ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability, App Usability) aspects: (zoom in, ability to share, full picture view, finger not in the way, text on Apple Mini) sentiments: (neutral, negative, positive, positive, positive) )))

Horrible Customer service

So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better.

Customer Service

Change Phone Number

negative

Customer Service - Change Phone Number - negative

### USER: Horrible Customer service: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better. ### ASSISTANT: Customer Service - Change Phone Number - negative )))

### Review: title: Horrible Customer service, content: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better. ### Analysis: categories: Customer Service, aspects: Change Phone Number, sentiments: negative )))

### Review: title: Horrible Customer service, content: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell them they’re the calls that they’re trying to send you don’t work or that every step they told you do does not work or it’s not on the app or the online site does not help and it’s frustrating. So either they need to train their people better or they need to make it easier where you need to change phone numbers because I’m trying to do that for two days. Do better. ### Analysis: categories: (Customer Service) aspects: (Change Phone Number) sentiments: (negative) )))

a company with so much money makes such a horrible app

This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive. It also doesn’t let me refine the price it just has set options the first option being under $25, which if you think about it is a lot because sometimes you want to buy small things and $25 is way too expensive. They need to have a new app designer and their current one fired because they don’t know anything about technology.

Features

price

negative

Features - price - negative

### USER: a company with so much money makes such a horrible app: This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive. It also doesn’t let me refine the price it just has set options the first option being under $25, which if you think about it is a lot because sometimes you want to buy small things and $25 is way too expensive. They need to have a new app designer and their current one fired because they don’t know anything about technology. ### ASSISTANT: Features - price - negative )))

### Review: title: a company with so much money makes such a horrible app, content: This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive. It also doesn’t let me refine the price it just has set options the first option being under $25, which if you think about it is a lot because sometimes you want to buy small things and $25 is way too expensive. They need to have a new app designer and their current one fired because they don’t know anything about technology. ### Analysis: categories: Features, aspects: price, sentiments: negative )))

### Review: title: a company with so much money makes such a horrible app, content: This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive. It also doesn’t let me refine the price it just has set options the first option being under $25, which if you think about it is a lot because sometimes you want to buy small things and $25 is way too expensive. They need to have a new app designer and their current one fired because they don’t know anything about technology. ### Analysis: categories: (Features) aspects: (price) sentiments: (negative) )))

Unfair

Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍

Refund Process

Refund

Negative

Refund Process - Refund - Negative

### USER: Unfair: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍 ### ASSISTANT: Refund Process - Refund - Negative )))

### Review: title: Unfair, content: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍 ### Analysis: categories: Refund Process, aspects: Refund, sentiments: Negative )))

### Review: title: Unfair, content: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents do not want to drive 7-10 miles in order to drop a defective charger off at a shop, I've never had a problem getting a refund when i got something else that did not work until there was an update. I am very responsible with my money, i made sure that I looked at reviews and images, but the one that got sent to me doesn’t work and now I cannot get a refund👍 ### Analysis: categories: (Refund Process) aspects: (Refund) sentiments: (Negative) )))

Deceptive pricing practices

Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a second look 10 min later. They know you’re interested in the item so they jack it up a few bucks. I’ve also been having trouble with them honoring their return policy as well. I returned an item 5 months ago and they said they received the item but still have yet to receive my refund after talking to 3 reps.

Pricing, Policy

Price, Return policy

negative, negative

Pricing - Price - negative, Policy - Return policy - negative

### USER: Deceptive pricing practices: Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a second look 10 min later. They know you’re interested in the item so they jack it up a few bucks. I’ve also been having trouble with them honoring their return policy as well. I returned an item 5 months ago and they said they received the item but still have yet to receive my refund after talking to 3 reps. ### ASSISTANT: Pricing - Price - negative, Policy - Return policy - negative )))

### Review: title: Deceptive pricing practices, content: Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a second look 10 min later. They know you’re interested in the item so they jack it up a few bucks. I’ve also been having trouble with them honoring their return policy as well. I returned an item 5 months ago and they said they received the item but still have yet to receive my refund after talking to 3 reps. ### Analysis: categories: Pricing, Policy, aspects: Price, Return policy, sentiments: negative, negative )))

### Review: title: Deceptive pricing practices, content: Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a second look 10 min later. They know you’re interested in the item so they jack it up a few bucks. I’ve also been having trouble with them honoring their return policy as well. I returned an item 5 months ago and they said they received the item but still have yet to receive my refund after talking to 3 reps. ### Analysis: categories: (Pricing, Policy) aspects: (Price, Return policy) sentiments: (negative, negative) )))

I hate having search & back arrow on the bottom of iPhone 13 Pro plus!

I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually keep my right hand closer to the top when scrolling. And I spend way too much time “bored scrolling”. The diagonal corner to corner requires moving my arm up & down. Yes, I can move my arm. No, I don’t want to because I’m usually either all comfy with my pillows or my dogs are sleeping on me & I won’t wake them up. I love a sweet cuddle! If I can’t navigate with minimal movements I usually go to a different app.

UI/UX, UI/UX

Navigation, Ease of use

Negative, Negative

UI/UX - Navigation - Negative, UI/UX - Ease of use - Negative

### USER: I hate having search & back arrow on the bottom of iPhone 13 Pro plus!: I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually keep my right hand closer to the top when scrolling. And I spend way too much time “bored scrolling”. The diagonal corner to corner requires moving my arm up & down. Yes, I can move my arm. No, I don’t want to because I’m usually either all comfy with my pillows or my dogs are sleeping on me & I won’t wake them up. I love a sweet cuddle! If I can’t navigate with minimal movements I usually go to a different app. ### ASSISTANT: UI/UX - Navigation - Negative, UI/UX - Ease of use - Negative )))

### Review: title: I hate having search & back arrow on the bottom of iPhone 13 Pro plus!, content: I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually keep my right hand closer to the top when scrolling. And I spend way too much time “bored scrolling”. The diagonal corner to corner requires moving my arm up & down. Yes, I can move my arm. No, I don’t want to because I’m usually either all comfy with my pillows or my dogs are sleeping on me & I won’t wake them up. I love a sweet cuddle! If I can’t navigate with minimal movements I usually go to a different app. ### Analysis: categories: UI/UX, UI/UX, aspects: Navigation, Ease of use, sentiments: Negative, Negative )))

### Review: title: I hate having search & back arrow on the bottom of iPhone 13 Pro plus!, content: I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually keep my right hand closer to the top when scrolling. And I spend way too much time “bored scrolling”. The diagonal corner to corner requires moving my arm up & down. Yes, I can move my arm. No, I don’t want to because I’m usually either all comfy with my pillows or my dogs are sleeping on me & I won’t wake them up. I love a sweet cuddle! If I can’t navigate with minimal movements I usually go to a different app. ### Analysis: categories: (UI/UX, UI/UX) aspects: (Navigation, Ease of use) sentiments: (Negative, Negative) )))

Please put back OPEN ORDER filter!

LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that scrolling through my order history would take way too long. It’s also gone off of the desktop version as well. I’ve had 3rd party sellers forget about orders and this feature keeps me up to date, as well as release dates. Can you please put that back on? It really benefits everyone! Thank you!

App Features

OPEN ORDER filter

negative

App Features - OPEN ORDER filter - negative

### USER: Please put back OPEN ORDER filter!: LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that scrolling through my order history would take way too long. It’s also gone off of the desktop version as well. I’ve had 3rd party sellers forget about orders and this feature keeps me up to date, as well as release dates. Can you please put that back on? It really benefits everyone! Thank you! ### ASSISTANT: App Features - OPEN ORDER filter - negative )))

### Review: title: Please put back OPEN ORDER filter!, content: LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that scrolling through my order history would take way too long. It’s also gone off of the desktop version as well. I’ve had 3rd party sellers forget about orders and this feature keeps me up to date, as well as release dates. Can you please put that back on? It really benefits everyone! Thank you! ### Analysis: categories: App Features, aspects: OPEN ORDER filter, sentiments: negative )))

### Review: title: Please put back OPEN ORDER filter!, content: LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that scrolling through my order history would take way too long. It’s also gone off of the desktop version as well. I’ve had 3rd party sellers forget about orders and this feature keeps me up to date, as well as release dates. Can you please put that back on? It really benefits everyone! Thank you! ### Analysis: categories: (App Features) aspects: (OPEN ORDER filter) sentiments: (negative) )))

A Span of Moments

An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing together and loving the old west culture of Florida. It was a great childhood with our WWII hero P 51 Fighter Pilot father who was huge in our lives. He died at age 51, Bob almost 19, me, almost 23. What a great loss to us both. Bob told me about wanting to write this book back in the 1990’s. He’s done a great job. I highly recommend it!

Book, Book

Writing, Content

positive, positive

Book - Writing - positive, Book - Content - positive

### USER: A Span of Moments: An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing together and loving the old west culture of Florida. It was a great childhood with our WWII hero P 51 Fighter Pilot father who was huge in our lives. He died at age 51, Bob almost 19, me, almost 23. What a great loss to us both. Bob told me about wanting to write this book back in the 1990’s. He’s done a great job. I highly recommend it! ### ASSISTANT: Book - Writing - positive, Book - Content - positive )))

### Review: title: A Span of Moments, content: An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing together and loving the old west culture of Florida. It was a great childhood with our WWII hero P 51 Fighter Pilot father who was huge in our lives. He died at age 51, Bob almost 19, me, almost 23. What a great loss to us both. Bob told me about wanting to write this book back in the 1990’s. He’s done a great job. I highly recommend it! ### Analysis: categories: Book, Book, aspects: Writing, Content, sentiments: positive, positive )))

### Review: title: A Span of Moments, content: An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing together and loving the old west culture of Florida. It was a great childhood with our WWII hero P 51 Fighter Pilot father who was huge in our lives. He died at age 51, Bob almost 19, me, almost 23. What a great loss to us both. Bob told me about wanting to write this book back in the 1990’s. He’s done a great job. I highly recommend it! ### Analysis: categories: (Book, Book) aspects: (Writing, Content) sentiments: (positive, positive) )))

My experience and opinion

Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are imports, and that’s the reason they’re cheaper to begin with. Though I am often unhappy with my purchase. I still continue to order from your site. It’s my main shopping source for gifts, etc. I would, however like to see more American made products available on your site, even if they cost more.

Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Product

Timely Delivery, Product Quality, Product Quality, Product Quality, Pricing, Satisfaction, Main Shopping Source, Made in USA Availability

Negative, Negative, Negative, Negative, Positive, Negative, Positive, Positive

Shopping Experience - Timely Delivery - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Pricing - Positive, Shopping Experience - Satisfaction - Negative, Shopping Experience - Main Shopping Source - Positive, Product - Made in USA Availability - Positive

### USER: My experience and opinion: Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are imports, and that’s the reason they’re cheaper to begin with. Though I am often unhappy with my purchase. I still continue to order from your site. It’s my main shopping source for gifts, etc. I would, however like to see more American made products available on your site, even if they cost more. ### ASSISTANT: Shopping Experience - Timely Delivery - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Pricing - Positive, Shopping Experience - Satisfaction - Negative, Shopping Experience - Main Shopping Source - Positive, Product - Made in USA Availability - Positive )))

### Review: title: My experience and opinion, content: Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are imports, and that’s the reason they’re cheaper to begin with. Though I am often unhappy with my purchase. I still continue to order from your site. It’s my main shopping source for gifts, etc. I would, however like to see more American made products available on your site, even if they cost more. ### Analysis: categories: Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Product, aspects: Timely Delivery, Product Quality, Product Quality, Product Quality, Pricing, Satisfaction, Main Shopping Source, Made in USA Availability, sentiments: Negative, Negative, Negative, Negative, Positive, Negative, Positive, Positive )))

### Review: title: My experience and opinion, content: Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are imports, and that’s the reason they’re cheaper to begin with. Though I am often unhappy with my purchase. I still continue to order from your site. It’s my main shopping source for gifts, etc. I would, however like to see more American made products available on your site, even if they cost more. ### Analysis: categories: (Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Product) aspects: (Timely Delivery, Product Quality, Product Quality, Product Quality, Pricing, Satisfaction, Main Shopping Source, Made in USA Availability) sentiments: (Negative, Negative, Negative, Negative, Positive, Negative, Positive, Positive) )))

Reviews never process or they take forever ...

Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎

User Interface, User Interface, Functionality, Functionality, Responsiveness, Functionality

Review Icons, Menu structure, Review processing time, Findability, Order help, Image click

Negative, Negative, Negative, Negative, Negative, Negative

User Interface - Review Icons - Negative, User Interface - Menu structure - Negative, Functionality - Review processing time - Negative, Functionality - Findability - Negative, Responsiveness - Order help - Negative, Functionality - Image click - Negative

### USER: Reviews never process or they take forever ...: Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎 ### ASSISTANT: User Interface - Review Icons - Negative, User Interface - Menu structure - Negative, Functionality - Review processing time - Negative, Functionality - Findability - Negative, Responsiveness - Order help - Negative, Functionality - Image click - Negative )))

### Review: title: Reviews never process or they take forever ..., content: Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎 ### Analysis: categories: User Interface, User Interface, Functionality, Functionality, Responsiveness, Functionality, aspects: Review Icons, Menu structure, Review processing time, Findability, Order help, Image click, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Reviews never process or they take forever ..., content: Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎 ### Analysis: categories: (User Interface, User Interface, Functionality, Functionality, Responsiveness, Functionality) aspects: (Review Icons, Menu structure, Review processing time, Findability, Order help, Image click) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Slow and Flaky

I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew!

App Functionality, App Functionality

Speed, Chat

Negative, Positive

App Functionality - Speed - Negative, App Functionality - Chat - Positive

### USER: Slow and Flaky: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew! ### ASSISTANT: App Functionality - Speed - Negative, App Functionality - Chat - Positive )))

### Review: title: Slow and Flaky, content: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew! ### Analysis: categories: App Functionality, App Functionality, aspects: Speed, Chat, sentiments: Negative, Positive )))

### Review: title: Slow and Flaky, content: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew! ### Analysis: categories: (App Functionality, App Functionality) aspects: (Speed, Chat) sentiments: (Negative, Positive) )))

To fast cancellation success make it slower

I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour until the cancellation is a success not the same minute that you requested it and if is already being delivered you should remove that option it would waste the time of the workers and customer just to see that 3 - 5 business days for there money to arrive which THE PACKAGE WOULD HAVE COME BY THEN!!!!, Please solve this cancellation problem or at least a warning so that customers can understand what’s happening instead of leaving them in the dark., Tl;dr Accidentally cancelled a package to fast for a request to return it

E-commerce, E-commerce, Service

Cancellation, Delivery, Responsiveness

Negative, Negative, Negative

E-commerce - Cancellation - Negative, E-commerce - Delivery - Negative, Service - Responsiveness - Negative

### USER: To fast cancellation success make it slower: I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour until the cancellation is a success not the same minute that you requested it and if is already being delivered you should remove that option it would waste the time of the workers and customer just to see that 3 - 5 business days for there money to arrive which THE PACKAGE WOULD HAVE COME BY THEN!!!!, Please solve this cancellation problem or at least a warning so that customers can understand what’s happening instead of leaving them in the dark., Tl;dr Accidentally cancelled a package to fast for a request to return it ### ASSISTANT: E-commerce - Cancellation - Negative, E-commerce - Delivery - Negative, Service - Responsiveness - Negative )))

### Review: title: To fast cancellation success make it slower, content: I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour until the cancellation is a success not the same minute that you requested it and if is already being delivered you should remove that option it would waste the time of the workers and customer just to see that 3 - 5 business days for there money to arrive which THE PACKAGE WOULD HAVE COME BY THEN!!!!, Please solve this cancellation problem or at least a warning so that customers can understand what’s happening instead of leaving them in the dark., Tl;dr Accidentally cancelled a package to fast for a request to return it ### Analysis: categories: E-commerce, E-commerce, Service, aspects: Cancellation, Delivery, Responsiveness, sentiments: Negative, Negative, Negative )))

### Review: title: To fast cancellation success make it slower, content: I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour until the cancellation is a success not the same minute that you requested it and if is already being delivered you should remove that option it would waste the time of the workers and customer just to see that 3 - 5 business days for there money to arrive which THE PACKAGE WOULD HAVE COME BY THEN!!!!, Please solve this cancellation problem or at least a warning so that customers can understand what’s happening instead of leaving them in the dark., Tl;dr Accidentally cancelled a package to fast for a request to return it ### Analysis: categories: (E-commerce, E-commerce, Service) aspects: (Cancellation, Delivery, Responsiveness) sentiments: (Negative, Negative, Negative) )))

Saved For Later list scroll broken

Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying.

App-Usage

Saved For Later list

negative

App-Usage - Saved For Later list - negative

### USER: Saved For Later list scroll broken: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying. ### ASSISTANT: App-Usage - Saved For Later list - negative )))

### Review: title: Saved For Later list scroll broken, content: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying. ### Analysis: categories: App-Usage, aspects: Saved For Later list, sentiments: negative )))

### Review: title: Saved For Later list scroll broken, content: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations., , Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying. ### Analysis: categories: (App-Usage) aspects: (Saved For Later list) sentiments: (negative) )))

Still lots of bugs

The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super annoying. , 2. Can’t “x” out the search terms to input new search terms. The “x” is there but is grayed out and can’t be selected, making it so that you have to click on the search bar and manually backspace through the previous search term to enter something new. Also super annoying.

Functionality, Functionality

Print shipping label, Search terms

Negative, Negative

Functionality - Print shipping label - Negative, Functionality - Search terms - Negative

### USER: Still lots of bugs: The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super annoying. , 2. Can’t “x” out the search terms to input new search terms. The “x” is there but is grayed out and can’t be selected, making it so that you have to click on the search bar and manually backspace through the previous search term to enter something new. Also super annoying. ### ASSISTANT: Functionality - Print shipping label - Negative, Functionality - Search terms - Negative )))

### Review: title: Still lots of bugs, content: The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super annoying. , 2. Can’t “x” out the search terms to input new search terms. The “x” is there but is grayed out and can’t be selected, making it so that you have to click on the search bar and manually backspace through the previous search term to enter something new. Also super annoying. ### Analysis: categories: Functionality, Functionality, aspects: Print shipping label, Search terms, sentiments: Negative, Negative )))

### Review: title: Still lots of bugs, content: The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super annoying. , 2. Can’t “x” out the search terms to input new search terms. The “x” is there but is grayed out and can’t be selected, making it so that you have to click on the search bar and manually backspace through the previous search term to enter something new. Also super annoying. ### Analysis: categories: (Functionality, Functionality) aspects: (Print shipping label, Search terms) sentiments: (Negative, Negative) )))

Delivery date lies

I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day shipping because I have prime it’s free but if I didn’t I’d have to pay for it but what would be the point I talked to customer support and they give me the same response we’ll make sure it doesn’t happen again yet it’s consistently what happens , the package was a gift for my brothers birthday and if I had known it wouldn’t be delivered when they had claimed I would’ve gone to find another at a store and now I’m tangled waiting for them to deliever it so I can return it

Delivery

delivery

negative

Delivery - delivery - negative

### USER: Delivery date lies: I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day shipping because I have prime it’s free but if I didn’t I’d have to pay for it but what would be the point I talked to customer support and they give me the same response we’ll make sure it doesn’t happen again yet it’s consistently what happens , the package was a gift for my brothers birthday and if I had known it wouldn’t be delivered when they had claimed I would’ve gone to find another at a store and now I’m tangled waiting for them to deliever it so I can return it ### ASSISTANT: Delivery - delivery - negative )))

### Review: title: Delivery date lies, content: I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day shipping because I have prime it’s free but if I didn’t I’d have to pay for it but what would be the point I talked to customer support and they give me the same response we’ll make sure it doesn’t happen again yet it’s consistently what happens , the package was a gift for my brothers birthday and if I had known it wouldn’t be delivered when they had claimed I would’ve gone to find another at a store and now I’m tangled waiting for them to deliever it so I can return it ### Analysis: categories: Delivery, aspects: delivery, sentiments: negative )))

### Review: title: Delivery date lies, content: I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day shipping because I have prime it’s free but if I didn’t I’d have to pay for it but what would be the point I talked to customer support and they give me the same response we’ll make sure it doesn’t happen again yet it’s consistently what happens , the package was a gift for my brothers birthday and if I had known it wouldn’t be delivered when they had claimed I would’ve gone to find another at a store and now I’m tangled waiting for them to deliever it so I can return it ### Analysis: categories: (Delivery) aspects: (delivery) sentiments: (negative) )))

Decent app but why ask for delivery review if I can’t make comments

We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up or down rating, but I want to provide comments to explain the rating. Yesterday the driver dropped the package on my driveway right at the front of my bumper when a turn in the other direction would have made it to the porch. Even more annoying, it was a garment. What if it had been raining?

Delivery, Delivery, Delivery, Delivery, Delivery

Driver Behavior, Delivery Process, Comment Feature, Package Location, Driver Care

Negative, Negative, Negative, Negative, Negative

Delivery - Driver Behavior - Negative, Delivery - Delivery Process - Negative, Delivery - Comment Feature - Negative, Delivery - Package Location - Negative, Delivery - Driver Care - Negative

### USER: Decent app but why ask for delivery review if I can’t make comments: We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up or down rating, but I want to provide comments to explain the rating. Yesterday the driver dropped the package on my driveway right at the front of my bumper when a turn in the other direction would have made it to the porch. Even more annoying, it was a garment. What if it had been raining? ### ASSISTANT: Delivery - Driver Behavior - Negative, Delivery - Delivery Process - Negative, Delivery - Comment Feature - Negative, Delivery - Package Location - Negative, Delivery - Driver Care - Negative )))

### Review: title: Decent app but why ask for delivery review if I can’t make comments, content: We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up or down rating, but I want to provide comments to explain the rating. Yesterday the driver dropped the package on my driveway right at the front of my bumper when a turn in the other direction would have made it to the porch. Even more annoying, it was a garment. What if it had been raining? ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, Delivery, aspects: Driver Behavior, Delivery Process, Comment Feature, Package Location, Driver Care, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Decent app but why ask for delivery review if I can’t make comments, content: We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up or down rating, but I want to provide comments to explain the rating. Yesterday the driver dropped the package on my driveway right at the front of my bumper when a turn in the other direction would have made it to the porch. Even more annoying, it was a garment. What if it had been raining? ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery, Delivery) aspects: (Driver Behavior, Delivery Process, Comment Feature, Package Location, Driver Care) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Please add notification for Whole Foods messages

Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for substitution or to process a refund. I wouldn't get notifications for those messages. By the time I see them, the shopper is no longer online-- meaning, you'll have part of your order cancelled due to inventory; getting substitution for something more expensive or something you might not want. I have to get into the habit of checking manually an hour before my delivery just to make sure they're not messaging me. It's very inconvenient so please fix it.

App, App, App

Notification, Substitution approval, Refund approval

Negative, Negative, Negative

App - Notification - Negative, App - Substitution approval - Negative, App - Refund approval - Negative

### USER: Please add notification for Whole Foods messages: Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for substitution or to process a refund. I wouldn't get notifications for those messages. By the time I see them, the shopper is no longer online-- meaning, you'll have part of your order cancelled due to inventory; getting substitution for something more expensive or something you might not want. I have to get into the habit of checking manually an hour before my delivery just to make sure they're not messaging me. It's very inconvenient so please fix it. ### ASSISTANT: App - Notification - Negative, App - Substitution approval - Negative, App - Refund approval - Negative )))

### Review: title: Please add notification for Whole Foods messages, content: Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for substitution or to process a refund. I wouldn't get notifications for those messages. By the time I see them, the shopper is no longer online-- meaning, you'll have part of your order cancelled due to inventory; getting substitution for something more expensive or something you might not want. I have to get into the habit of checking manually an hour before my delivery just to make sure they're not messaging me. It's very inconvenient so please fix it. ### Analysis: categories: App, App, App, aspects: Notification, Substitution approval, Refund approval, sentiments: Negative, Negative, Negative )))

### Review: title: Please add notification for Whole Foods messages, content: Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for substitution or to process a refund. I wouldn't get notifications for those messages. By the time I see them, the shopper is no longer online-- meaning, you'll have part of your order cancelled due to inventory; getting substitution for something more expensive or something you might not want. I have to get into the habit of checking manually an hour before my delivery just to make sure they're not messaging me. It's very inconvenient so please fix it. ### Analysis: categories: (App, App, App) aspects: (Notification, Substitution approval, Refund approval) sentiments: (Negative, Negative, Negative) )))

Functionality continues to degrade with each update.

The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed most links to the departments the prediction algorithm ruled out so you can’t get to the actual products you want to see. You also can’t navigate by browsing through departments anymore since most are narrowed lists that again have no links to let you see the rest of what the department tree contains. It’s still great if you know a specific product you want, terrible if you are browsing with a rough idea of what you are looking for.

Functionality

User Interface

negative

Functionality - User Interface - negative

### USER: Functionality continues to degrade with each update.: The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed most links to the departments the prediction algorithm ruled out so you can’t get to the actual products you want to see. You also can’t navigate by browsing through departments anymore since most are narrowed lists that again have no links to let you see the rest of what the department tree contains. It’s still great if you know a specific product you want, terrible if you are browsing with a rough idea of what you are looking for. ### ASSISTANT: Functionality - User Interface - negative )))

### Review: title: Functionality continues to degrade with each update., content: The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed most links to the departments the prediction algorithm ruled out so you can’t get to the actual products you want to see. You also can’t navigate by browsing through departments anymore since most are narrowed lists that again have no links to let you see the rest of what the department tree contains. It’s still great if you know a specific product you want, terrible if you are browsing with a rough idea of what you are looking for. ### Analysis: categories: Functionality, aspects: User Interface, sentiments: negative )))

### Review: title: Functionality continues to degrade with each update., content: The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed most links to the departments the prediction algorithm ruled out so you can’t get to the actual products you want to see. You also can’t navigate by browsing through departments anymore since most are narrowed lists that again have no links to let you see the rest of what the department tree contains. It’s still great if you know a specific product you want, terrible if you are browsing with a rough idea of what you are looking for. ### Analysis: categories: (Functionality) aspects: (User Interface) sentiments: (negative) )))

Hate the new update-search bar at the bottom

I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I am trying to search, I click on the search bar and my key pad pops up on the bottom of the screen, covering the search bar until I hit enter. Autocorrect is horrid and changed words all the time. I usually correct it as I go, but with the search bar covered by the keyboard, it’s impossible to do abs I have to try searching multiple times until autocorrect gets it right. PLEASE FOR THE LOVE OF ONLINE SHOPPING, PUT THE SEARCH BAR BACK AT THE TOP!!!!!! I seriously hate using them again app right now Ava have starting online shopping elsewhere.

UI, Function, Function

Search Bar, Search Bar, Autocorrect

Negative, Negative, Negative

UI - Search Bar - Negative, Function - Search Bar - Negative, Function - Autocorrect - Negative

### USER: Hate the new update-search bar at the bottom: I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I am trying to search, I click on the search bar and my key pad pops up on the bottom of the screen, covering the search bar until I hit enter. Autocorrect is horrid and changed words all the time. I usually correct it as I go, but with the search bar covered by the keyboard, it’s impossible to do abs I have to try searching multiple times until autocorrect gets it right. PLEASE FOR THE LOVE OF ONLINE SHOPPING, PUT THE SEARCH BAR BACK AT THE TOP!!!!!! I seriously hate using them again app right now Ava have starting online shopping elsewhere. ### ASSISTANT: UI - Search Bar - Negative, Function - Search Bar - Negative, Function - Autocorrect - Negative )))

### Review: title: Hate the new update-search bar at the bottom, content: I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I am trying to search, I click on the search bar and my key pad pops up on the bottom of the screen, covering the search bar until I hit enter. Autocorrect is horrid and changed words all the time. I usually correct it as I go, but with the search bar covered by the keyboard, it’s impossible to do abs I have to try searching multiple times until autocorrect gets it right. PLEASE FOR THE LOVE OF ONLINE SHOPPING, PUT THE SEARCH BAR BACK AT THE TOP!!!!!! I seriously hate using them again app right now Ava have starting online shopping elsewhere. ### Analysis: categories: UI, Function, Function, aspects: Search Bar, Search Bar, Autocorrect, sentiments: Negative, Negative, Negative )))

### Review: title: Hate the new update-search bar at the bottom, content: I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I am trying to search, I click on the search bar and my key pad pops up on the bottom of the screen, covering the search bar until I hit enter. Autocorrect is horrid and changed words all the time. I usually correct it as I go, but with the search bar covered by the keyboard, it’s impossible to do abs I have to try searching multiple times until autocorrect gets it right. PLEASE FOR THE LOVE OF ONLINE SHOPPING, PUT THE SEARCH BAR BACK AT THE TOP!!!!!! I seriously hate using them again app right now Ava have starting online shopping elsewhere. ### Analysis: categories: (UI, Function, Function) aspects: (Search Bar, Search Bar, Autocorrect) sentiments: (Negative, Negative, Negative) )))

Use to work perfect, not so much anymore.

For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just don’t work. The wish list tray doesn’t load everything I have in my lists. So I try going into the “your lists” tab but I cannot switch between my lists because the “see lists” doesn’t do anything, so it does me no good. , Many times as I try to search, it takes me to the Alexa page instead. Restarting the app never resolved any of these issues. I will probably just not use the app anymore.

App Interface, App Interface, App Interface

Web page loading, Button, Search

negative, negative, negative

App Interface - Web page loading - negative, App Interface - Button - negative, App Interface - Search - negative

### USER: Use to work perfect, not so much anymore.: For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just don’t work. The wish list tray doesn’t load everything I have in my lists. So I try going into the “your lists” tab but I cannot switch between my lists because the “see lists” doesn’t do anything, so it does me no good. , Many times as I try to search, it takes me to the Alexa page instead. Restarting the app never resolved any of these issues. I will probably just not use the app anymore. ### ASSISTANT: App Interface - Web page loading - negative, App Interface - Button - negative, App Interface - Search - negative )))

### Review: title: Use to work perfect, not so much anymore., content: For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just don’t work. The wish list tray doesn’t load everything I have in my lists. So I try going into the “your lists” tab but I cannot switch between my lists because the “see lists” doesn’t do anything, so it does me no good. , Many times as I try to search, it takes me to the Alexa page instead. Restarting the app never resolved any of these issues. I will probably just not use the app anymore. ### Analysis: categories: App Interface, App Interface, App Interface, aspects: Web page loading, Button, Search, sentiments: negative, negative, negative )))

### Review: title: Use to work perfect, not so much anymore., content: For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just don’t work. The wish list tray doesn’t load everything I have in my lists. So I try going into the “your lists” tab but I cannot switch between my lists because the “see lists” doesn’t do anything, so it does me no good. , Many times as I try to search, it takes me to the Alexa page instead. Restarting the app never resolved any of these issues. I will probably just not use the app anymore. ### Analysis: categories: (App Interface, App Interface, App Interface) aspects: (Web page loading, Button, Search) sentiments: (negative, negative, negative) )))

What happend to the wish list?

I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list.

App Features, App Features

Wish List, Layout

Negative, Negative

App Features - Wish List - Negative, App Features - Layout - Negative

### USER: What happend to the wish list?: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list. ### ASSISTANT: App Features - Wish List - Negative, App Features - Layout - Negative )))

### Review: title: What happend to the wish list?, content: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list. ### Analysis: categories: App Features, App Features, aspects: Wish List, Layout, sentiments: Negative, Negative )))

### Review: title: What happend to the wish list?, content: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list. ### Analysis: categories: (App Features, App Features) aspects: (Wish List, Layout) sentiments: (Negative, Negative) )))

Wish lists

Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in June, she made purchases about three weeks later in July. We ended up picking out two of the same items because they were still on the list. Very frustrating! Now there is a date showing when it was purchased last. It only shows that one was purchased instead of two. Looks like you need to work out some bugs in the wishlist area.

Shopping

Wishlist

Negative

Shopping - Wishlist - Negative

### USER: Wish lists: Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in June, she made purchases about three weeks later in July. We ended up picking out two of the same items because they were still on the list. Very frustrating! Now there is a date showing when it was purchased last. It only shows that one was purchased instead of two. Looks like you need to work out some bugs in the wishlist area. ### ASSISTANT: Shopping - Wishlist - Negative )))

### Review: title: Wish lists, content: Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in June, she made purchases about three weeks later in July. We ended up picking out two of the same items because they were still on the list. Very frustrating! Now there is a date showing when it was purchased last. It only shows that one was purchased instead of two. Looks like you need to work out some bugs in the wishlist area. ### Analysis: categories: Shopping, aspects: Wishlist, sentiments: Negative )))

### Review: title: Wish lists, content: Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in June, she made purchases about three weeks later in July. We ended up picking out two of the same items because they were still on the list. Very frustrating! Now there is a date showing when it was purchased last. It only shows that one was purchased instead of two. Looks like you need to work out some bugs in the wishlist area. ### Analysis: categories: (Shopping) aspects: (Wishlist) sentiments: (Negative) )))

Videos not working

The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays.

Functionality, Content

Videos, Reviews

negative, negative

Functionality - Videos - negative, Content - Reviews - negative

### USER: Videos not working: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. ### ASSISTANT: Functionality - Videos - negative, Content - Reviews - negative )))

### Review: title: Videos not working, content: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. ### Analysis: categories: Functionality, Content, aspects: Videos, Reviews, sentiments: negative, negative )))

### Review: title: Videos not working, content: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying some things due to not having accurate video footage of the items in use/real human reviews of the item. I cannot trust text reviews anymore because of the risk of automated/fake text reviews nowadays. ### Analysis: categories: (Functionality, Content) aspects: (Videos, Reviews) sentiments: (negative, negative) )))

Great work

This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks

Category, Category, Category, Category, Category, Category

Usability, Functionality, Timeliness, Inventory, Price, Quality

Positive, Positive, Positive, Positive, Positive, Positive

Category - Usability - Positive, Category - Functionality - Positive, Category - Timeliness - Positive, Category - Inventory - Positive, Category - Price - Positive, Category - Quality - Positive

### USER: Great work: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks ### ASSISTANT: Category - Usability - Positive, Category - Functionality - Positive, Category - Timeliness - Positive, Category - Inventory - Positive, Category - Price - Positive, Category - Quality - Positive )))

### Review: title: Great work, content: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks ### Analysis: categories: Category, Category, Category, Category, Category, Category, aspects: Usability, Functionality, Timeliness, Inventory, Price, Quality, sentiments: Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Great work, content: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super easy to get in most of the things are always in stock they arrive within a day so super fast. All of the items are greatly priced, and high quality! Thanks ### Analysis: categories: (Category, Category, Category, Category, Category, Category) aspects: (Usability, Functionality, Timeliness, Inventory, Price, Quality) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive) )))

Useless for searching and filtering.

I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showing my results. I then filter my results to narrow the choices. I then click on an item to look at it, start scrolling down to read about the item and “BAM” it goes to a totally white screen and when I use the back arrow it’s white screens all the way back and I end up having to go to the home screen and start the search over. It’s pointless to use this app to “look” for anything. It’s irritating and frustrates the heck out of me. , Please FIX it.

App, App, App

Functionality, Search, Usability

Negative, Negative, Negative

App - Functionality - Negative, App - Search - Negative, App - Usability - Negative

### USER: Useless for searching and filtering.: I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showing my results. I then filter my results to narrow the choices. I then click on an item to look at it, start scrolling down to read about the item and “BAM” it goes to a totally white screen and when I use the back arrow it’s white screens all the way back and I end up having to go to the home screen and start the search over. It’s pointless to use this app to “look” for anything. It’s irritating and frustrates the heck out of me. , Please FIX it. ### ASSISTANT: App - Functionality - Negative, App - Search - Negative, App - Usability - Negative )))

### Review: title: Useless for searching and filtering., content: I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showing my results. I then filter my results to narrow the choices. I then click on an item to look at it, start scrolling down to read about the item and “BAM” it goes to a totally white screen and when I use the back arrow it’s white screens all the way back and I end up having to go to the home screen and start the search over. It’s pointless to use this app to “look” for anything. It’s irritating and frustrates the heck out of me. , Please FIX it. ### Analysis: categories: App, App, App, aspects: Functionality, Search, Usability, sentiments: Negative, Negative, Negative )))

### Review: title: Useless for searching and filtering., content: I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showing my results. I then filter my results to narrow the choices. I then click on an item to look at it, start scrolling down to read about the item and “BAM” it goes to a totally white screen and when I use the back arrow it’s white screens all the way back and I end up having to go to the home screen and start the search over. It’s pointless to use this app to “look” for anything. It’s irritating and frustrates the heck out of me. , Please FIX it. ### Analysis: categories: (App, App, App) aspects: (Functionality, Search, Usability) sentiments: (Negative, Negative, Negative) )))

Deleted all of my saved lists

I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes often and also I am 99% sure that they gave my # to telemarketers because now whenever I buy something someone messages me about related items, saying that they have my package and to pick it up somewhere near me, when the package is still out for order and across the country. They constantly Change their number so I can’t stop it anymore. Over all crappy app stick to your laptops and safari screw this app

Functionality, Functionality, Functionality, Privacy, Overall

List Management, Order Tracking, Crashing, Spam Calls, Overall Experience

Negative, Negative, Negative, Negative, Negative

Functionality - List Management - Negative, Functionality - Order Tracking - Negative, Functionality - Crashing - Negative, Privacy - Spam Calls - Negative, Overall - Overall Experience - Negative

### USER: Deleted all of my saved lists: I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes often and also I am 99% sure that they gave my # to telemarketers because now whenever I buy something someone messages me about related items, saying that they have my package and to pick it up somewhere near me, when the package is still out for order and across the country. They constantly Change their number so I can’t stop it anymore. Over all crappy app stick to your laptops and safari screw this app ### ASSISTANT: Functionality - List Management - Negative, Functionality - Order Tracking - Negative, Functionality - Crashing - Negative, Privacy - Spam Calls - Negative, Overall - Overall Experience - Negative )))

### Review: title: Deleted all of my saved lists, content: I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes often and also I am 99% sure that they gave my # to telemarketers because now whenever I buy something someone messages me about related items, saying that they have my package and to pick it up somewhere near me, when the package is still out for order and across the country. They constantly Change their number so I can’t stop it anymore. Over all crappy app stick to your laptops and safari screw this app ### Analysis: categories: Functionality, Functionality, Functionality, Privacy, Overall, aspects: List Management, Order Tracking, Crashing, Spam Calls, Overall Experience, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Deleted all of my saved lists, content: I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes often and also I am 99% sure that they gave my # to telemarketers because now whenever I buy something someone messages me about related items, saying that they have my package and to pick it up somewhere near me, when the package is still out for order and across the country. They constantly Change their number so I can’t stop it anymore. Over all crappy app stick to your laptops and safari screw this app ### Analysis: categories: (Functionality, Functionality, Functionality, Privacy, Overall) aspects: (List Management, Order Tracking, Crashing, Spam Calls, Overall Experience) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

App periodically flashes to a white screen

While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page.

App

Functionality

negative

App - Functionality - negative

### USER: App periodically flashes to a white screen: While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page. ### ASSISTANT: App - Functionality - negative )))

### Review: title: App periodically flashes to a white screen, content: While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page. ### Analysis: categories: App, aspects: Functionality, sentiments: negative )))

### Review: title: App periodically flashes to a white screen, content: While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (negative) )))

Fix ISSUES

App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would!

App Usability, App Usability, App Usability, App Usability

Scrolling, Logging Out, Pagination, Interface

negative, negative, negative, negative

App Usability - Scrolling - negative, App Usability - Logging Out - negative, App Usability - Pagination - negative, App Usability - Interface - negative

### USER: Fix ISSUES: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would! ### ASSISTANT: App Usability - Scrolling - negative, App Usability - Logging Out - negative, App Usability - Pagination - negative, App Usability - Interface - negative )))

### Review: title: Fix ISSUES, content: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would! ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, aspects: Scrolling, Logging Out, Pagination, Interface, sentiments: negative, negative, negative, negative )))

### Review: title: Fix ISSUES, content: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it I should have to enter my email address and password multiple times a day! Why can’t I keep scrolling down to see item, now I have to flip over to another page? Now it’s hard to go back to find that one item that caught your attention a few moments ago! These are ridiculous changes that were completely unneeded. If I could go back to a previous version I would! ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability) aspects: (Scrolling, Logging Out, Pagination, Interface) sentiments: (negative, negative, negative, negative) )))

So disappointed . Read this!

They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else.

Operations

Customer Service

Negative

Operations - Customer Service - Negative

### USER: So disappointed . Read this!: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else. ### ASSISTANT: Operations - Customer Service - Negative )))

### Review: title: So disappointed . Read this!, content: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else. ### Analysis: categories: Operations, aspects: Customer Service, sentiments: Negative )))

### Review: title: So disappointed . Read this!, content: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else. ### Analysis: categories: (Operations) aspects: (Customer Service) sentiments: (Negative) )))

In need of a bug fix

Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have taken screenshots if needed to help fix the problem. , I’ve just been buying more local lately. We are considering getting rid of the service. The prices with shipping use to be better however, with inflation, it’s just been easier to find from specific retailers.

Features, Features, Features, Features, Features, Features, Price, Availability

Bug, Loading, Loading, Screen, Response, Screen, Price, Availability

negative, negative, negative, negative, negative, negative, negative, negative

Features - Bug - negative, Features - Loading - negative, Features - Loading - negative, Features - Screen - negative, Features - Response - negative, Features - Screen - negative, Price - Price - negative, Availability - Availability - negative

### USER: In need of a bug fix: Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have taken screenshots if needed to help fix the problem. , I’ve just been buying more local lately. We are considering getting rid of the service. The prices with shipping use to be better however, with inflation, it’s just been easier to find from specific retailers. ### ASSISTANT: Features - Bug - negative, Features - Loading - negative, Features - Loading - negative, Features - Screen - negative, Features - Response - negative, Features - Screen - negative, Price - Price - negative, Availability - Availability - negative )))

### Review: title: In need of a bug fix, content: Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have taken screenshots if needed to help fix the problem. , I’ve just been buying more local lately. We are considering getting rid of the service. The prices with shipping use to be better however, with inflation, it’s just been easier to find from specific retailers. ### Analysis: categories: Features, Features, Features, Features, Features, Features, Price, Availability, aspects: Bug, Loading, Loading, Screen, Response, Screen, Price, Availability, sentiments: negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: In need of a bug fix, content: Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have taken screenshots if needed to help fix the problem. , I’ve just been buying more local lately. We are considering getting rid of the service. The prices with shipping use to be better however, with inflation, it’s just been easier to find from specific retailers. ### Analysis: categories: (Features, Features, Features, Features, Features, Features, Price, Availability) aspects: (Bug, Loading, Loading, Screen, Response, Screen, Price, Availability) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative) )))

Non functional app

App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to reading product reviews. If you tap on the star-ratings to go to the review section, it loads back to the top of the product page. If you try taping on the numbered rating hyperlink, nothing happens. Filtering searches makes products disappear from the search results(eg;by price). You cant swipe through product images, you have to click on each pic twice to see the next picture. Using iPad Air A1566.

- Navigation, - App UI, - Search, - Product Page

Functionality, Design, Functionality, Functionality

Negative, Negative, Negative, Negative

- Navigation - Functionality - Negative, - App UI - Design - Negative, - Search - Functionality - Negative, - Product Page - Functionality - Negative

### USER: Non functional app: App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to reading product reviews. If you tap on the star-ratings to go to the review section, it loads back to the top of the product page. If you try taping on the numbered rating hyperlink, nothing happens. Filtering searches makes products disappear from the search results(eg;by price). You cant swipe through product images, you have to click on each pic twice to see the next picture. Using iPad Air A1566. ### ASSISTANT: - Navigation - Functionality - Negative, - App UI - Design - Negative, - Search - Functionality - Negative, - Product Page - Functionality - Negative )))

### Review: title: Non functional app, content: App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to reading product reviews. If you tap on the star-ratings to go to the review section, it loads back to the top of the product page. If you try taping on the numbered rating hyperlink, nothing happens. Filtering searches makes products disappear from the search results(eg;by price). You cant swipe through product images, you have to click on each pic twice to see the next picture. Using iPad Air A1566. ### Analysis: categories: - Navigation, - App UI, - Search, - Product Page, aspects: Functionality, Design, Functionality, Functionality, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Non functional app, content: App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to reading product reviews. If you tap on the star-ratings to go to the review section, it loads back to the top of the product page. If you try taping on the numbered rating hyperlink, nothing happens. Filtering searches makes products disappear from the search results(eg;by price). You cant swipe through product images, you have to click on each pic twice to see the next picture. Using iPad Air A1566. ### Analysis: categories: (- Navigation, - App UI, - Search, - Product Page) aspects: (Functionality, Design, Functionality, Functionality) sentiments: (Negative, Negative, Negative, Negative) )))

Two major changes needed

In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to buy clothes or things with many options to choose from, the drop-down menu only shows what it can contain in the preset menu size. There is often a slight movement to indicate more options below, but it snaps back to the first view. I buy shoes that are size 11 and it only shows me size X-9.5, and I can’t get down to 11 to order. Not cool. Yes, I’ve tried portrait and landscape mode and neither work.

**Settings, **Settings, **Issues

Account Settings, Preferences, Scrolling

Negative**, Negative**, Negative**

**Settings - Account Settings - Negative**, **Settings - Preferences - Negative**, **Issues - Scrolling - Negative**

### USER: Two major changes needed: In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to buy clothes or things with many options to choose from, the drop-down menu only shows what it can contain in the preset menu size. There is often a slight movement to indicate more options below, but it snaps back to the first view. I buy shoes that are size 11 and it only shows me size X-9.5, and I can’t get down to 11 to order. Not cool. Yes, I’ve tried portrait and landscape mode and neither work. ### ASSISTANT: **Settings - Account Settings - Negative**, **Settings - Preferences - Negative**, **Issues - Scrolling - Negative** )))

### Review: title: Two major changes needed, content: In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to buy clothes or things with many options to choose from, the drop-down menu only shows what it can contain in the preset menu size. There is often a slight movement to indicate more options below, but it snaps back to the first view. I buy shoes that are size 11 and it only shows me size X-9.5, and I can’t get down to 11 to order. Not cool. Yes, I’ve tried portrait and landscape mode and neither work. ### Analysis: categories: **Settings, **Settings, **Issues, aspects: Account Settings, Preferences, Scrolling, sentiments: Negative**, Negative**, Negative** )))

### Review: title: Two major changes needed, content: In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to buy clothes or things with many options to choose from, the drop-down menu only shows what it can contain in the preset menu size. There is often a slight movement to indicate more options below, but it snaps back to the first view. I buy shoes that are size 11 and it only shows me size X-9.5, and I can’t get down to 11 to order. Not cool. Yes, I’ve tried portrait and landscape mode and neither work. ### Analysis: categories: (**Settings, **Settings, **Issues) aspects: (Account Settings, Preferences, Scrolling) sentiments: (Negative**, Negative**, Negative**) )))

Your computer has a mind of its own

For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt

App Functionality, Customer Service, App Functionality

Payment, Human Interaction, Delivery Time Frame

Negative, Negative, Negative

App Functionality - Payment - Negative, Customer Service - Human Interaction - Negative, App Functionality - Delivery Time Frame - Negative

### USER: Your computer has a mind of its own: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt ### ASSISTANT: App Functionality - Payment - Negative, Customer Service - Human Interaction - Negative, App Functionality - Delivery Time Frame - Negative )))

### Review: title: Your computer has a mind of its own, content: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt ### Analysis: categories: App Functionality, Customer Service, App Functionality, aspects: Payment, Human Interaction, Delivery Time Frame, sentiments: Negative, Negative, Negative )))

### Review: title: Your computer has a mind of its own, content: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt ### Analysis: categories: (App Functionality, Customer Service, App Functionality) aspects: (Payment, Human Interaction, Delivery Time Frame) sentiments: (Negative, Negative, Negative) )))

Completely frustrated with app!

I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem.

App, App, App

Customer Service, Bug, Usability

negative, negative, negative

App - Customer Service - negative, App - Bug - negative, App - Usability - negative

### USER: Completely frustrated with app!: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem. ### ASSISTANT: App - Customer Service - negative, App - Bug - negative, App - Usability - negative )))

### Review: title: Completely frustrated with app!, content: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem. ### Analysis: categories: App, App, App, aspects: Customer Service, Bug, Usability, sentiments: negative, negative, negative )))

### Review: title: Completely frustrated with app!, content: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem. ### Analysis: categories: (App, App, App) aspects: (Customer Service, Bug, Usability) sentiments: (negative, negative, negative) )))

Something is broken

Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable.

App, App

Performance, Support

Negative, Negative

App - Performance - Negative, App - Support - Negative

### USER: Something is broken: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable. ### ASSISTANT: App - Performance - Negative, App - Support - Negative )))

### Review: title: Something is broken, content: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable. ### Analysis: categories: App, App, aspects: Performance, Support, sentiments: Negative, Negative )))

### Review: title: Something is broken, content: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable. ### Analysis: categories: (App, App) aspects: (Performance, Support) sentiments: (Negative, Negative) )))

Does the job, room for improvement

Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button.

App, App, App

Copying, Bugs, Overall

Negative, Negative, Positive

App - Copying - Negative, App - Bugs - Negative, App - Overall - Positive

### USER: Does the job, room for improvement: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button. ### ASSISTANT: App - Copying - Negative, App - Bugs - Negative, App - Overall - Positive )))

### Review: title: Does the job, room for improvement, content: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button. ### Analysis: categories: App, App, App, aspects: Copying, Bugs, Overall, sentiments: Negative, Negative, Positive )))

### Review: title: Does the job, room for improvement, content: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like to ask a question about, It simply doesn't work to push the "post a question" button. ### Analysis: categories: (App, App, App) aspects: (Copying, Bugs, Overall) sentiments: (Negative, Negative, Positive) )))

Terrible update

The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users.

App-Reviews, App-Reviews, App-Reviews

Usability, Search, Navigation

Negative, Negative, Negative

App-Reviews - Usability - Negative, App-Reviews - Search - Negative, App-Reviews - Navigation - Negative

### USER: Terrible update: The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users. ### ASSISTANT: App-Reviews - Usability - Negative, App-Reviews - Search - Negative, App-Reviews - Navigation - Negative )))

### Review: title: Terrible update, content: The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users. ### Analysis: categories: App-Reviews, App-Reviews, App-Reviews, aspects: Usability, Search, Navigation, sentiments: Negative, Negative, Negative )))

### Review: title: Terrible update, content: The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users. ### Analysis: categories: (App-Reviews, App-Reviews, App-Reviews) aspects: (Usability, Search, Navigation) sentiments: (Negative, Negative, Negative) )))

Menu Format change was unnecessary

The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find something I needed to take care of. The only thing I can think of as to why someone thought such a change was needed was they felt they had to try and contribute something to justify their new position. Total fail. Haven’t you heard you really shouldn’t try to fix something that doesn’t need it?

App

Usability

Negative

App - Usability - Negative

### USER: Menu Format change was unnecessary: The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find something I needed to take care of. The only thing I can think of as to why someone thought such a change was needed was they felt they had to try and contribute something to justify their new position. Total fail. Haven’t you heard you really shouldn’t try to fix something that doesn’t need it? ### ASSISTANT: App - Usability - Negative )))

### Review: title: Menu Format change was unnecessary, content: The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find something I needed to take care of. The only thing I can think of as to why someone thought such a change was needed was they felt they had to try and contribute something to justify their new position. Total fail. Haven’t you heard you really shouldn’t try to fix something that doesn’t need it? ### Analysis: categories: App, aspects: Usability, sentiments: Negative )))

### Review: title: Menu Format change was unnecessary, content: The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find something I needed to take care of. The only thing I can think of as to why someone thought such a change was needed was they felt they had to try and contribute something to justify their new position. Total fail. Haven’t you heard you really shouldn’t try to fix something that doesn’t need it? ### Analysis: categories: (App) aspects: (Usability) sentiments: (Negative) )))

Refuses to stay in landscape orientation!!!

Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that it is worse that when I initially abandoned it in lieu of the web storefront interface. I think the most frustrating thing right now is the app constantly fights to revert to portrait mode. Once it succeeds my entire iPad then gets put into portrait mode irrespective of the fact that I had rotation locked into landscape. That is just sloppy coding/QA testing. I guess back to the web I go, though what I should do is just stop giving them my money altogether since they can’t seem to figure out how to spend it properly. Ugh.

App, App, App, App

Functionality, Usability, Performance, Interface

Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Usability - Negative, App - Performance - Negative, App - Interface - Negative

### USER: Refuses to stay in landscape orientation!!!: Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that it is worse that when I initially abandoned it in lieu of the web storefront interface. I think the most frustrating thing right now is the app constantly fights to revert to portrait mode. Once it succeeds my entire iPad then gets put into portrait mode irrespective of the fact that I had rotation locked into landscape. That is just sloppy coding/QA testing. I guess back to the web I go, though what I should do is just stop giving them my money altogether since they can’t seem to figure out how to spend it properly. Ugh. ### ASSISTANT: App - Functionality - Negative, App - Usability - Negative, App - Performance - Negative, App - Interface - Negative )))

### Review: title: Refuses to stay in landscape orientation!!!, content: Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that it is worse that when I initially abandoned it in lieu of the web storefront interface. I think the most frustrating thing right now is the app constantly fights to revert to portrait mode. Once it succeeds my entire iPad then gets put into portrait mode irrespective of the fact that I had rotation locked into landscape. That is just sloppy coding/QA testing. I guess back to the web I go, though what I should do is just stop giving them my money altogether since they can’t seem to figure out how to spend it properly. Ugh. ### Analysis: categories: App, App, App, App, aspects: Functionality, Usability, Performance, Interface, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Refuses to stay in landscape orientation!!!, content: Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that it is worse that when I initially abandoned it in lieu of the web storefront interface. I think the most frustrating thing right now is the app constantly fights to revert to portrait mode. Once it succeeds my entire iPad then gets put into portrait mode irrespective of the fact that I had rotation locked into landscape. That is just sloppy coding/QA testing. I guess back to the web I go, though what I should do is just stop giving them my money altogether since they can’t seem to figure out how to spend it properly. Ugh. ### Analysis: categories: (App, App, App, App) aspects: (Functionality, Usability, Performance, Interface) sentiments: (Negative, Negative, Negative, Negative) )))

Sketchy at best

Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pretty useless really. Searching a car part and it shows baby stuff, satellite tracker, and whatever other random stuff having nothing to do with your search. Say you search car part for specific vehicle, it shows a bunch of random parts for other vehicles. Click on one and it says it doesn’t fit your vehicle. OK THEN WHY ARE YOO SHOWING IT TO ME! So dumb. Especially when you go through the drop downs and have your car specifically put in to search for. My fav, so say searching for a cam for your car, always it says people often bought these together and has the cam you’re looking at plus 2 more cams to two other cars. Like really…. People often buy cams to two others cars or buy 3 cams for the same car together? Total garbage at best

Functionality, Functionality, Functionality

Search, Results, Display

Negative, Negative, Negative

Functionality - Search - Negative, Functionality - Results - Negative, Functionality - Display - Negative

### USER: Sketchy at best: Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pretty useless really. Searching a car part and it shows baby stuff, satellite tracker, and whatever other random stuff having nothing to do with your search. Say you search car part for specific vehicle, it shows a bunch of random parts for other vehicles. Click on one and it says it doesn’t fit your vehicle. OK THEN WHY ARE YOO SHOWING IT TO ME! So dumb. Especially when you go through the drop downs and have your car specifically put in to search for. My fav, so say searching for a cam for your car, always it says people often bought these together and has the cam you’re looking at plus 2 more cams to two other cars. Like really…. People often buy cams to two others cars or buy 3 cams for the same car together? Total garbage at best ### ASSISTANT: Functionality - Search - Negative, Functionality - Results - Negative, Functionality - Display - Negative )))

### Review: title: Sketchy at best, content: Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pretty useless really. Searching a car part and it shows baby stuff, satellite tracker, and whatever other random stuff having nothing to do with your search. Say you search car part for specific vehicle, it shows a bunch of random parts for other vehicles. Click on one and it says it doesn’t fit your vehicle. OK THEN WHY ARE YOO SHOWING IT TO ME! So dumb. Especially when you go through the drop downs and have your car specifically put in to search for. My fav, so say searching for a cam for your car, always it says people often bought these together and has the cam you’re looking at plus 2 more cams to two other cars. Like really…. People often buy cams to two others cars or buy 3 cams for the same car together? Total garbage at best ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Search, Results, Display, sentiments: Negative, Negative, Negative )))

### Review: title: Sketchy at best, content: Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pretty useless really. Searching a car part and it shows baby stuff, satellite tracker, and whatever other random stuff having nothing to do with your search. Say you search car part for specific vehicle, it shows a bunch of random parts for other vehicles. Click on one and it says it doesn’t fit your vehicle. OK THEN WHY ARE YOO SHOWING IT TO ME! So dumb. Especially when you go through the drop downs and have your car specifically put in to search for. My fav, so say searching for a cam for your car, always it says people often bought these together and has the cam you’re looking at plus 2 more cams to two other cars. Like really…. People often buy cams to two others cars or buy 3 cams for the same car together? Total garbage at best ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Search, Results, Display) sentiments: (Negative, Negative, Negative) )))

Why the hate?

I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys.

App Functionality, App Functionality

Notifications, Crashing

Negative, Negative

App Functionality - Notifications - Negative, App Functionality - Crashing - Negative

### USER: Why the hate?: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys. ### ASSISTANT: App Functionality - Notifications - Negative, App Functionality - Crashing - Negative )))

### Review: title: Why the hate?, content: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys. ### Analysis: categories: App Functionality, App Functionality, aspects: Notifications, Crashing, sentiments: Negative, Negative )))

### Review: title: Why the hate?, content: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative reviews just because they had one little mistake so please have an actual review instead of thinking it’s just black and white. It’s either 1 star or 5 to you guys. ### Analysis: categories: (App Functionality, App Functionality) aspects: (Notifications, Crashing) sentiments: (Negative, Negative) )))

So many bad changes/updates

Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. , , Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close., , Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page

App-Usage, App-Usage, App-Usage, App-Usage, App-Usage

Save/Compare Option, Save/Compare Option, Product Pictures, Product Pictures, Search Functionality

Negative, Negative, Negative, Negative, Negative

App-Usage - Save/Compare Option - Negative, App-Usage - Save/Compare Option - Negative, App-Usage - Product Pictures - Negative, App-Usage - Product Pictures - Negative, App-Usage - Search Functionality - Negative

### USER: So many bad changes/updates: Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. , , Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close., , Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page ### ASSISTANT: App-Usage - Save/Compare Option - Negative, App-Usage - Save/Compare Option - Negative, App-Usage - Product Pictures - Negative, App-Usage - Product Pictures - Negative, App-Usage - Search Functionality - Negative )))

### Review: title: So many bad changes/updates, content: Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. , , Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close., , Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page ### Analysis: categories: App-Usage, App-Usage, App-Usage, App-Usage, App-Usage, aspects: Save/Compare Option, Save/Compare Option, Product Pictures, Product Pictures, Search Functionality, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: So many bad changes/updates, content: Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. , , Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close., , Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page ### Analysis: categories: (App-Usage, App-Usage, App-Usage, App-Usage, App-Usage) aspects: (Save/Compare Option, Save/Compare Option, Product Pictures, Product Pictures, Search Functionality) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Poor practice

Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arrive tomorrow, I should see a list of items that arrive tomorrow. instead what I see is 90% of the products say not even tomorrow usually the next day or later. Why are they in my list? Good question… It’s because of a “pay wall”. (It’s a thing just look at Twitter.) The have an option for expedited shipping next day if you pay $2.99. If I want to pay for expedited shipping that should be an alternate. It should not appear in my primary method of filtering. In other words, I only want items to appear in my search that are actually dedicated to arrive tomorrow. If that means I get one item or 10 items or zero. That’s fine, just don’t inundate me with products I can’t get when I want them., , Also since I’m airing my dirty laundry, the products sold or have such terrible quality from places like China. most people hocking them off of wish or Alibaba stocking up and selling them here. Thanks for fattening China’s economy… Real patriots we are. I have bought and will not anymore. It sickens me.

Product Quality, Product Origin

Quality, Origin

negative, negative

Product Quality - Quality - negative, Product Origin - Origin - negative

### USER: Poor practice: Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arrive tomorrow, I should see a list of items that arrive tomorrow. instead what I see is 90% of the products say not even tomorrow usually the next day or later. Why are they in my list? Good question… It’s because of a “pay wall”. (It’s a thing just look at Twitter.) The have an option for expedited shipping next day if you pay $2.99. If I want to pay for expedited shipping that should be an alternate. It should not appear in my primary method of filtering. In other words, I only want items to appear in my search that are actually dedicated to arrive tomorrow. If that means I get one item or 10 items or zero. That’s fine, just don’t inundate me with products I can’t get when I want them., , Also since I’m airing my dirty laundry, the products sold or have such terrible quality from places like China. most people hocking them off of wish or Alibaba stocking up and selling them here. Thanks for fattening China’s economy… Real patriots we are. I have bought and will not anymore. It sickens me. ### ASSISTANT: Product Quality - Quality - negative, Product Origin - Origin - negative )))

### Review: title: Poor practice, content: Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arrive tomorrow, I should see a list of items that arrive tomorrow. instead what I see is 90% of the products say not even tomorrow usually the next day or later. Why are they in my list? Good question… It’s because of a “pay wall”. (It’s a thing just look at Twitter.) The have an option for expedited shipping next day if you pay $2.99. If I want to pay for expedited shipping that should be an alternate. It should not appear in my primary method of filtering. In other words, I only want items to appear in my search that are actually dedicated to arrive tomorrow. If that means I get one item or 10 items or zero. That’s fine, just don’t inundate me with products I can’t get when I want them., , Also since I’m airing my dirty laundry, the products sold or have such terrible quality from places like China. most people hocking them off of wish or Alibaba stocking up and selling them here. Thanks for fattening China’s economy… Real patriots we are. I have bought and will not anymore. It sickens me. ### Analysis: categories: Product Quality, Product Origin, aspects: Quality, Origin, sentiments: negative, negative )))

### Review: title: Poor practice, content: Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arrive tomorrow, I should see a list of items that arrive tomorrow. instead what I see is 90% of the products say not even tomorrow usually the next day or later. Why are they in my list? Good question… It’s because of a “pay wall”. (It’s a thing just look at Twitter.) The have an option for expedited shipping next day if you pay $2.99. If I want to pay for expedited shipping that should be an alternate. It should not appear in my primary method of filtering. In other words, I only want items to appear in my search that are actually dedicated to arrive tomorrow. If that means I get one item or 10 items or zero. That’s fine, just don’t inundate me with products I can’t get when I want them., , Also since I’m airing my dirty laundry, the products sold or have such terrible quality from places like China. most people hocking them off of wish or Alibaba stocking up and selling them here. Thanks for fattening China’s economy… Real patriots we are. I have bought and will not anymore. It sickens me. ### Analysis: categories: (Product Quality, Product Origin) aspects: (Quality, Origin) sentiments: (negative, negative) )))

Needs work

Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale.

Functionality, Functionality, Functionality, Functionality

Search, Filter, Sort, Search

Negative, Negative, Negative, Negative

Functionality - Search - Negative, Functionality - Filter - Negative, Functionality - Sort - Negative, Functionality - Search - Negative

### USER: Needs work: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale. ### ASSISTANT: Functionality - Search - Negative, Functionality - Filter - Negative, Functionality - Sort - Negative, Functionality - Search - Negative )))

### Review: title: Needs work, content: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Search, Filter, Sort, Search, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Needs work, content: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app has become a nightmare. If they think they are too big to lose customers it’s a mistake. They might not lose the customers but they will certainly annoy them and lose the sale. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Search, Filter, Sort, Search) sentiments: (Negative, Negative, Negative, Negative) )))

Hate the changes made to the profile that shows your reviews

I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the product. With the recent change, you can no longer do that. You can see your review in total isolation but if you wanted to compare your review with other reviews or see if your review was in the top review section you can no longer do that as there appears to no longer be any way to go from your review to the product page as had been the case in the past. This page has thus lost functionality due to the recent change and is a major step backward and a disappointment.

App Interface

Profile

negative

App Interface - Profile - negative

### USER: Hate the changes made to the profile that shows your reviews: I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the product. With the recent change, you can no longer do that. You can see your review in total isolation but if you wanted to compare your review with other reviews or see if your review was in the top review section you can no longer do that as there appears to no longer be any way to go from your review to the product page as had been the case in the past. This page has thus lost functionality due to the recent change and is a major step backward and a disappointment. ### ASSISTANT: App Interface - Profile - negative )))

### Review: title: Hate the changes made to the profile that shows your reviews, content: I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the product. With the recent change, you can no longer do that. You can see your review in total isolation but if you wanted to compare your review with other reviews or see if your review was in the top review section you can no longer do that as there appears to no longer be any way to go from your review to the product page as had been the case in the past. This page has thus lost functionality due to the recent change and is a major step backward and a disappointment. ### Analysis: categories: App Interface, aspects: Profile, sentiments: negative )))

### Review: title: Hate the changes made to the profile that shows your reviews, content: I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the product. With the recent change, you can no longer do that. You can see your review in total isolation but if you wanted to compare your review with other reviews or see if your review was in the top review section you can no longer do that as there appears to no longer be any way to go from your review to the product page as had been the case in the past. This page has thus lost functionality due to the recent change and is a major step backward and a disappointment. ### Analysis: categories: (App Interface) aspects: (Profile) sentiments: (negative) )))

Doesn’t work well on my iPad

Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? , , I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars

Interface, Functionality, Functionality

Overall, Navigation, Loading

Negative, Negative, Negative

Interface - Overall - Negative, Functionality - Navigation - Negative, Functionality - Loading - Negative

### USER: Doesn’t work well on my iPad: Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? , , I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars ### ASSISTANT: Interface - Overall - Negative, Functionality - Navigation - Negative, Functionality - Loading - Negative )))

### Review: title: Doesn’t work well on my iPad, content: Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? , , I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars ### Analysis: categories: Interface, Functionality, Functionality, aspects: Overall, Navigation, Loading, sentiments: Negative, Negative, Negative )))

### Review: title: Doesn’t work well on my iPad, content: Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? , , I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars ### Analysis: categories: (Interface, Functionality, Functionality) aspects: (Overall, Navigation, Loading) sentiments: (Negative, Negative, Negative) )))

Software update

I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I really love the shortcuts because half of the time I was checking my orders and I was on thumb distance now I have to grab my phone with 2 hands and navigate for orders. You guys made it harder not easier. And third you used to have the customer service very explainable with phone numbers included. Now I could find a phone number at all. Had to google for it. Jezzz super unhappy with this update of the application. This is sad because is my opinion I don’t think this will change anything anyway.

Interface, Delivery Tracking, Customer Support

Navigation, Order Visibility, Accessibility

negative, negative, negative

Interface - Navigation - negative, Delivery Tracking - Order Visibility - negative, Customer Support - Accessibility - negative

### USER: Software update: I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I really love the shortcuts because half of the time I was checking my orders and I was on thumb distance now I have to grab my phone with 2 hands and navigate for orders. You guys made it harder not easier. And third you used to have the customer service very explainable with phone numbers included. Now I could find a phone number at all. Had to google for it. Jezzz super unhappy with this update of the application. This is sad because is my opinion I don’t think this will change anything anyway. ### ASSISTANT: Interface - Navigation - negative, Delivery Tracking - Order Visibility - negative, Customer Support - Accessibility - negative )))

### Review: title: Software update, content: I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I really love the shortcuts because half of the time I was checking my orders and I was on thumb distance now I have to grab my phone with 2 hands and navigate for orders. You guys made it harder not easier. And third you used to have the customer service very explainable with phone numbers included. Now I could find a phone number at all. Had to google for it. Jezzz super unhappy with this update of the application. This is sad because is my opinion I don’t think this will change anything anyway. ### Analysis: categories: Interface, Delivery Tracking, Customer Support, aspects: Navigation, Order Visibility, Accessibility, sentiments: negative, negative, negative )))

### Review: title: Software update, content: I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I really love the shortcuts because half of the time I was checking my orders and I was on thumb distance now I have to grab my phone with 2 hands and navigate for orders. You guys made it harder not easier. And third you used to have the customer service very explainable with phone numbers included. Now I could find a phone number at all. Had to google for it. Jezzz super unhappy with this update of the application. This is sad because is my opinion I don’t think this will change anything anyway. ### Analysis: categories: (Interface, Delivery Tracking, Customer Support) aspects: (Navigation, Order Visibility, Accessibility) sentiments: (negative, negative, negative) )))

Noticeable UI experience between iPad and iPhone

Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you

User Interface, User Interface, User Interface, User Interface

Item Previewing, Top Navigation Frame, General, General

negative, negative, negative, positive

User Interface - Item Previewing - negative, User Interface - Top Navigation Frame - negative, User Interface - General - negative, User Interface - General - positive

### USER: Noticeable UI experience between iPad and iPhone: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you ### ASSISTANT: User Interface - Item Previewing - negative, User Interface - Top Navigation Frame - negative, User Interface - General - negative, User Interface - General - positive )))

### Review: title: Noticeable UI experience between iPad and iPhone, content: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you ### Analysis: categories: User Interface, User Interface, User Interface, User Interface, aspects: Item Previewing, Top Navigation Frame, General, General, sentiments: negative, negative, negative, positive )))

### Review: title: Noticeable UI experience between iPad and iPhone, content: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). , EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). , INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you ### Analysis: categories: (User Interface, User Interface, User Interface, User Interface) aspects: (Item Previewing, Top Navigation Frame, General, General) sentiments: (negative, negative, negative, positive) )))

Needs an update like yesterday

There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to load, does not load at all or crashes and closes out the entire app by itself. This issue has been going on for months. , , It’s pathetic the amount of money that I and others spend on here for there not be an update already out to fix this. The app is still useable but not an enjoyable shopping experience at all. Not fixing bugs like this has literally had me searching elsewhere to shop.

App, App

Reviews, Functionality

Negative, Negative

App - Reviews - Negative, App - Functionality - Negative

### USER: Needs an update like yesterday: There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to load, does not load at all or crashes and closes out the entire app by itself. This issue has been going on for months. , , It’s pathetic the amount of money that I and others spend on here for there not be an update already out to fix this. The app is still useable but not an enjoyable shopping experience at all. Not fixing bugs like this has literally had me searching elsewhere to shop. ### ASSISTANT: App - Reviews - Negative, App - Functionality - Negative )))

### Review: title: Needs an update like yesterday, content: There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to load, does not load at all or crashes and closes out the entire app by itself. This issue has been going on for months. , , It’s pathetic the amount of money that I and others spend on here for there not be an update already out to fix this. The app is still useable but not an enjoyable shopping experience at all. Not fixing bugs like this has literally had me searching elsewhere to shop. ### Analysis: categories: App, App, aspects: Reviews, Functionality, sentiments: Negative, Negative )))

### Review: title: Needs an update like yesterday, content: There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to load, does not load at all or crashes and closes out the entire app by itself. This issue has been going on for months. , , It’s pathetic the amount of money that I and others spend on here for there not be an update already out to fix this. The app is still useable but not an enjoyable shopping experience at all. Not fixing bugs like this has literally had me searching elsewhere to shop. ### Analysis: categories: (App, App) aspects: (Reviews, Functionality) sentiments: (Negative, Negative) )))

The shipping is a scam

I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small packages and have arrived 5 days later than they should of while still charging the fee for faster shipping. I understand their are delays but it happens so often and I still have to pay for such delays every single time. 5 hours ago i ordered some packages and bought next day shipping for 10$ onto the 50$ I already paid just for it to show 2 hours later it will arrive 5 days later.

Shipping

Service

negative

Shipping - Service - negative

### USER: The shipping is a scam: I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small packages and have arrived 5 days later than they should of while still charging the fee for faster shipping. I understand their are delays but it happens so often and I still have to pay for such delays every single time. 5 hours ago i ordered some packages and bought next day shipping for 10$ onto the 50$ I already paid just for it to show 2 hours later it will arrive 5 days later. ### ASSISTANT: Shipping - Service - negative )))

### Review: title: The shipping is a scam, content: I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small packages and have arrived 5 days later than they should of while still charging the fee for faster shipping. I understand their are delays but it happens so often and I still have to pay for such delays every single time. 5 hours ago i ordered some packages and bought next day shipping for 10$ onto the 50$ I already paid just for it to show 2 hours later it will arrive 5 days later. ### Analysis: categories: Shipping, aspects: Service, sentiments: negative )))

### Review: title: The shipping is a scam, content: I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small packages and have arrived 5 days later than they should of while still charging the fee for faster shipping. I understand their are delays but it happens so often and I still have to pay for such delays every single time. 5 hours ago i ordered some packages and bought next day shipping for 10$ onto the 50$ I already paid just for it to show 2 hours later it will arrive 5 days later. ### Analysis: categories: (Shipping) aspects: (Service) sentiments: (negative) )))

Works well enough

Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’re provided a result with a male end, don’t quite see the “fe” and click buy). , My main issue is how the screen will just go white when looking at an item. It’s been happening over the last few versions, and can’t figure out why. Search bar is still at the top and bottom tool bar is still there, but all other content vanishes.

Functionality, Functionality, Functionality, UI

Filtering, Results, Search, Screen

negative, negative, positive, negative

Functionality - Filtering - negative, Functionality - Results - negative, Functionality - Search - positive, UI - Screen - negative

### USER: Works well enough: Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’re provided a result with a male end, don’t quite see the “fe” and click buy). , My main issue is how the screen will just go white when looking at an item. It’s been happening over the last few versions, and can’t figure out why. Search bar is still at the top and bottom tool bar is still there, but all other content vanishes. ### ASSISTANT: Functionality - Filtering - negative, Functionality - Results - negative, Functionality - Search - positive, UI - Screen - negative )))

### Review: title: Works well enough, content: Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’re provided a result with a male end, don’t quite see the “fe” and click buy). , My main issue is how the screen will just go white when looking at an item. It’s been happening over the last few versions, and can’t figure out why. Search bar is still at the top and bottom tool bar is still there, but all other content vanishes. ### Analysis: categories: Functionality, Functionality, Functionality, UI, aspects: Filtering, Results, Search, Screen, sentiments: negative, negative, positive, negative )))

### Review: title: Works well enough, content: Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’re provided a result with a male end, don’t quite see the “fe” and click buy). , My main issue is how the screen will just go white when looking at an item. It’s been happening over the last few versions, and can’t figure out why. Search bar is still at the top and bottom tool bar is still there, but all other content vanishes. ### Analysis: categories: (Functionality, Functionality, Functionality, UI) aspects: (Filtering, Results, Search, Screen) sentiments: (negative, negative, positive, negative) )))

stuck in spanish

Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me .

App

Language

Negative

App - Language - Negative

### USER: stuck in spanish: Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me . ### ASSISTANT: App - Language - Negative )))

### Review: title: stuck in spanish, content: Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me . ### Analysis: categories: App, aspects: Language, sentiments: Negative )))

### Review: title: stuck in spanish, content: Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me . ### Analysis: categories: (App) aspects: (Language) sentiments: (Negative) )))

2020 and no infinite scroll

It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered. , , The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖

UI/UX

infinite scroll

negative

UI/UX - infinite scroll - negative

### USER: 2020 and no infinite scroll: It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered. , , The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖 ### ASSISTANT: UI/UX - infinite scroll - negative )))

### Review: title: 2020 and no infinite scroll, content: It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered. , , The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖 ### Analysis: categories: UI/UX, aspects: infinite scroll, sentiments: negative )))

### Review: title: 2020 and no infinite scroll, content: It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered. , , The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖 ### Analysis: categories: (UI/UX) aspects: (infinite scroll) sentiments: (negative) )))

Definitely a downgrade

The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads correctly, as it does on my iPhone. But if I use the search tool within the app, it reverts back to displaying webpages. Restarting the iPad or reinstalling the app makes no difference. There’s no reason to even use the app if I’m stuck with the clunky webpage.

User Interface, User Interface, User Interface, User Interface

Navigation, Search, Reviews, Sharing

negative, negative, negative, negative

User Interface - Navigation - negative, User Interface - Search - negative, User Interface - Reviews - negative, User Interface - Sharing - negative

### USER: Definitely a downgrade: The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads correctly, as it does on my iPhone. But if I use the search tool within the app, it reverts back to displaying webpages. Restarting the iPad or reinstalling the app makes no difference. There’s no reason to even use the app if I’m stuck with the clunky webpage. ### ASSISTANT: User Interface - Navigation - negative, User Interface - Search - negative, User Interface - Reviews - negative, User Interface - Sharing - negative )))

### Review: title: Definitely a downgrade, content: The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads correctly, as it does on my iPhone. But if I use the search tool within the app, it reverts back to displaying webpages. Restarting the iPad or reinstalling the app makes no difference. There’s no reason to even use the app if I’m stuck with the clunky webpage. ### Analysis: categories: User Interface, User Interface, User Interface, User Interface, aspects: Navigation, Search, Reviews, Sharing, sentiments: negative, negative, negative, negative )))

### Review: title: Definitely a downgrade, content: The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads correctly, as it does on my iPhone. But if I use the search tool within the app, it reverts back to displaying webpages. Restarting the iPad or reinstalling the app makes no difference. There’s no reason to even use the app if I’m stuck with the clunky webpage. ### Analysis: categories: (User Interface, User Interface, User Interface, User Interface) aspects: (Navigation, Search, Reviews, Sharing) sentiments: (negative, negative, negative, negative) )))

"Add to cart" 2nd button in the way

When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the screen to swipe up. I'm sure it's deliberately placed there for ease of access. But to a frequent shopper it's ANNOYING. I'm constantly deleting items from my car because of that stupid button. Because there is an "add to cart" button in the middle of the screen, this second button isn't useful. It needs to go. Frustrating!

User Interface

Button Placement

Negative

User Interface - Button Placement - Negative

### USER: "Add to cart" 2nd button in the way: When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the screen to swipe up. I'm sure it's deliberately placed there for ease of access. But to a frequent shopper it's ANNOYING. I'm constantly deleting items from my car because of that stupid button. Because there is an "add to cart" button in the middle of the screen, this second button isn't useful. It needs to go. Frustrating! ### ASSISTANT: User Interface - Button Placement - Negative )))

### Review: title: "Add to cart" 2nd button in the way, content: When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the screen to swipe up. I'm sure it's deliberately placed there for ease of access. But to a frequent shopper it's ANNOYING. I'm constantly deleting items from my car because of that stupid button. Because there is an "add to cart" button in the middle of the screen, this second button isn't useful. It needs to go. Frustrating! ### Analysis: categories: User Interface, aspects: Button Placement, sentiments: Negative )))

### Review: title: "Add to cart" 2nd button in the way, content: When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the screen to swipe up. I'm sure it's deliberately placed there for ease of access. But to a frequent shopper it's ANNOYING. I'm constantly deleting items from my car because of that stupid button. Because there is an "add to cart" button in the middle of the screen, this second button isn't useful. It needs to go. Frustrating! ### Analysis: categories: (User Interface) aspects: (Button Placement) sentiments: (Negative) )))

Top big to moderate, sponsored adds are lame

The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out.

App, App, App, App, App

Features, Content, Sponsored Content, Customer Service, Usability

Negative, Negative, Negative, Neutral, Positive

App - Features - Negative, App - Content - Negative, App - Sponsored Content - Negative, App - Customer Service - Neutral, App - Usability - Positive

### USER: Top big to moderate, sponsored adds are lame: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out. ### ASSISTANT: App - Features - Negative, App - Content - Negative, App - Sponsored Content - Negative, App - Customer Service - Neutral, App - Usability - Positive )))

### Review: title: Top big to moderate, sponsored adds are lame, content: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out. ### Analysis: categories: App, App, App, App, App, aspects: Features, Content, Sponsored Content, Customer Service, Usability, sentiments: Negative, Negative, Negative, Neutral, Positive )))

### Review: title: Top big to moderate, sponsored adds are lame, content: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so. , But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out. ### Analysis: categories: (App, App, App, App, App) aspects: (Features, Content, Sponsored Content, Customer Service, Usability) sentiments: (Negative, Negative, Negative, Neutral, Positive) )))

Minor tweaks

If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I shouldn’t get a partial charge the day of and the. a different charge for another item from the same purchase 4 days after. It’s makes things extremely difficult to track and manage. The orders should be broken out if you are going to charge and ship them separately OR you should do one lump sum total just as it shows in my cart prior to hitting purchase. It’s not rocket science. Christmas has been so chaotic not being able to accurately track my expenses because only partial payments go through as each individual item is shipped.

Shopping, Shopping, Shopping

Filter, Charge, Track

negative, negative, negative

Shopping - Filter - negative, Shopping - Charge - negative, Shopping - Track - negative

### USER: Minor tweaks: If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I shouldn’t get a partial charge the day of and the. a different charge for another item from the same purchase 4 days after. It’s makes things extremely difficult to track and manage. The orders should be broken out if you are going to charge and ship them separately OR you should do one lump sum total just as it shows in my cart prior to hitting purchase. It’s not rocket science. Christmas has been so chaotic not being able to accurately track my expenses because only partial payments go through as each individual item is shipped. ### ASSISTANT: Shopping - Filter - negative, Shopping - Charge - negative, Shopping - Track - negative )))

### Review: title: Minor tweaks, content: If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I shouldn’t get a partial charge the day of and the. a different charge for another item from the same purchase 4 days after. It’s makes things extremely difficult to track and manage. The orders should be broken out if you are going to charge and ship them separately OR you should do one lump sum total just as it shows in my cart prior to hitting purchase. It’s not rocket science. Christmas has been so chaotic not being able to accurately track my expenses because only partial payments go through as each individual item is shipped. ### Analysis: categories: Shopping, Shopping, Shopping, aspects: Filter, Charge, Track, sentiments: negative, negative, negative )))

### Review: title: Minor tweaks, content: If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I shouldn’t get a partial charge the day of and the. a different charge for another item from the same purchase 4 days after. It’s makes things extremely difficult to track and manage. The orders should be broken out if you are going to charge and ship them separately OR you should do one lump sum total just as it shows in my cart prior to hitting purchase. It’s not rocket science. Christmas has been so chaotic not being able to accurately track my expenses because only partial payments go through as each individual item is shipped. ### Analysis: categories: (Shopping, Shopping, Shopping) aspects: (Filter, Charge, Track) sentiments: (negative, negative, negative) )))

Horrible app need to work on this ASAP!

This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was working just fine I was able to log out and It had a different look. The next day it’s switched back to the old one and I was unable to log out again. New items showed up in my cart that was in the previous upgrade. I deleted the app never using it again!

App Interface, Functionality, App Interface

Logging Out, Syncing, Appearance

Negative, Negative, Negative

App Interface - Logging Out - Negative, Functionality - Syncing - Negative, App Interface - Appearance - Negative

### USER: Horrible app need to work on this ASAP!: This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was working just fine I was able to log out and It had a different look. The next day it’s switched back to the old one and I was unable to log out again. New items showed up in my cart that was in the previous upgrade. I deleted the app never using it again! ### ASSISTANT: App Interface - Logging Out - Negative, Functionality - Syncing - Negative, App Interface - Appearance - Negative )))

### Review: title: Horrible app need to work on this ASAP!, content: This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was working just fine I was able to log out and It had a different look. The next day it’s switched back to the old one and I was unable to log out again. New items showed up in my cart that was in the previous upgrade. I deleted the app never using it again! ### Analysis: categories: App Interface, Functionality, App Interface, aspects: Logging Out, Syncing, Appearance, sentiments: Negative, Negative, Negative )))

### Review: title: Horrible app need to work on this ASAP!, content: This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was working just fine I was able to log out and It had a different look. The next day it’s switched back to the old one and I was unable to log out again. New items showed up in my cart that was in the previous upgrade. I deleted the app never using it again! ### Analysis: categories: (App Interface, Functionality, App Interface) aspects: (Logging Out, Syncing, Appearance) sentiments: (Negative, Negative, Negative) )))

Updates make this the worst shopping experience

One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. There are no page numbers, no where to remember where it was. As if this wasn’t enough, they hid the buttons under a related searches section. I missed it initially, thinking the app was broken because I had a search with over 7000 results but the list was too short. , , Please stop making updates for the sake of updating. Please hire some UX people that know what they’re doing.

Shopping, Shopping

Usability, Design

Negative, Negative

Shopping - Usability - Negative, Shopping - Design - Negative

### USER: Updates make this the worst shopping experience: One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. There are no page numbers, no where to remember where it was. As if this wasn’t enough, they hid the buttons under a related searches section. I missed it initially, thinking the app was broken because I had a search with over 7000 results but the list was too short. , , Please stop making updates for the sake of updating. Please hire some UX people that know what they’re doing. ### ASSISTANT: Shopping - Usability - Negative, Shopping - Design - Negative )))

### Review: title: Updates make this the worst shopping experience, content: One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. There are no page numbers, no where to remember where it was. As if this wasn’t enough, they hid the buttons under a related searches section. I missed it initially, thinking the app was broken because I had a search with over 7000 results but the list was too short. , , Please stop making updates for the sake of updating. Please hire some UX people that know what they’re doing. ### Analysis: categories: Shopping, Shopping, aspects: Usability, Design, sentiments: Negative, Negative )))

### Review: title: Updates make this the worst shopping experience, content: One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. There are no page numbers, no where to remember where it was. As if this wasn’t enough, they hid the buttons under a related searches section. I missed it initially, thinking the app was broken because I had a search with over 7000 results but the list was too short. , , Please stop making updates for the sake of updating. Please hire some UX people that know what they’re doing. ### Analysis: categories: (Shopping, Shopping) aspects: (Usability, Design) sentiments: (Negative, Negative) )))

Update stinks

If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the bottom buttons. So now there’s a light bulb in place of the acct button. So now I have to get used to a new position for that button. Now wishlist are changed. So instead of automatically being in your default wishlist you are in a list that has every single thing you’ve ever added. You gave to find the list you want up top. And NOW they’ve moved the search button to the bottom instead of the top. So while you are typing what you’re looking for you not only have to track what you are writing below you have to track what’s popping up above. It’s not easy on the eyes. Terrible layout. Just go back to the way it was.

App

Layout

Negative

App - Layout - Negative

### USER: Update stinks: If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the bottom buttons. So now there’s a light bulb in place of the acct button. So now I have to get used to a new position for that button. Now wishlist are changed. So instead of automatically being in your default wishlist you are in a list that has every single thing you’ve ever added. You gave to find the list you want up top. And NOW they’ve moved the search button to the bottom instead of the top. So while you are typing what you’re looking for you not only have to track what you are writing below you have to track what’s popping up above. It’s not easy on the eyes. Terrible layout. Just go back to the way it was. ### ASSISTANT: App - Layout - Negative )))

### Review: title: Update stinks, content: If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the bottom buttons. So now there’s a light bulb in place of the acct button. So now I have to get used to a new position for that button. Now wishlist are changed. So instead of automatically being in your default wishlist you are in a list that has every single thing you’ve ever added. You gave to find the list you want up top. And NOW they’ve moved the search button to the bottom instead of the top. So while you are typing what you’re looking for you not only have to track what you are writing below you have to track what’s popping up above. It’s not easy on the eyes. Terrible layout. Just go back to the way it was. ### Analysis: categories: App, aspects: Layout, sentiments: Negative )))

### Review: title: Update stinks, content: If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the bottom buttons. So now there’s a light bulb in place of the acct button. So now I have to get used to a new position for that button. Now wishlist are changed. So instead of automatically being in your default wishlist you are in a list that has every single thing you’ve ever added. You gave to find the list you want up top. And NOW they’ve moved the search button to the bottom instead of the top. So while you are typing what you’re looking for you not only have to track what you are writing below you have to track what’s popping up above. It’s not easy on the eyes. Terrible layout. Just go back to the way it was. ### Analysis: categories: (App) aspects: (Layout) sentiments: (Negative) )))