text
stringlengths 8
30.6k
| label
class label 11
classes |
|---|---|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] well [pii] speaking how can i help you [usr] hi i just wondered if you had any appointments for tomorrow to unblock a drain [sys] do you have a policy with british gas for plumbing and drainage [usr] i don't know [sys] you don't and is it for your your home [usr] it [sys] it's a home [usr] for my home yes [sys] ok i would need to take the information from you as if i'm booking the job and then i'll be able to get the schedule up for the area where you're calling from [usr] ok [sys] can i can i give you the prices as well [usr] yes please shall shall we [sys] monday [usr] shall we start there just in case [sys] i know mondays to fridays between 8 a.m. and 6 p.m. the price starts at 100 and £80 that's 180 and then after 6 p.m. it's a fixed price of £225 which you would need to pay the engineer on [usr] right [sys] completion of the job by cash or card that's [usr] ok [sys] the total price per it's per job [usr] ok [sys] ok can i take your postcode please [usr] yep it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you and the first line of your address please [usr] it's [pii] [sys] [pii] ok [pii] or something [pii] [usr] [pii] [sys] and o and your name is please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you [usr] [pii] [sys] yes sir and the engineer would give you a call prior to arrival is it yourself that they would call [pii] [usr] yes i mean depending on when they can come [sys] all [usr] it [sys] right [usr] will most likely be me [sys] can can i take your name in the your sorry your contact telephone number in the meantime we [usr] yep [sys] can change [usr] it's [pii] [sys] it [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you do you use an email address at all do you use an email [usr] no [sys] no thank you and what's the problem you're having please [usr] the ensuite toilet seems to be blocked in the drain somewhere it's still flushing [sys] ok [usr] but the air's escaping up through the shower tree [sys] what is escaping of the shower three sorry [usr] the the air [sys] all right [usr] from [sys] ok [usr] the from the system [sys] ok [usr] i have i'll shove some drain rods down there and i can't i i'm hitting a dead end [sys] right [usr] i i don't know i know i know the the route of the pipework and it's a new build i know the route of the pipework and i know which of the three is blocked but [sys] ok [usr] i can't seem to i can't seem to [sys] you [usr] get [sys] can [usr] it with rod [sys] get it ok you've tried to block it but is it because it do you think it's further down or [usr] i've gone from outside in [sys] all right [usr] i've gone from the manhole outside [sys] ok [usr] and i've tried to plunge i've tried to put two buckets three buckets of hot water down the toilet and then plunge it [sys] right [usr] and they had nothing [sys] nothing [usr] no i'm getting not i'm getting nothing out the the main exit of the property he's from the manhole [sys] ok i've noted all that that they can be aware any vulnerabilities that they need to be aware of please [usr] no [sys] and is it affecting any other facilities in the home just [usr] no [sys] the [usr] just the just the en suite we can't use the en suite we we we've still got access to toilets and baths and things [sys] ok just see now what i can bring up for you [usr] i i tried to do it on your online booking system but it it wouldn't bring up any booking times [sys] all right [usr] for 34 months in advance for some reason [sys] all right i'm not [usr] i don't [sys] quite [usr] know whether [sys] sure [usr] there's a fault with the system or [sys] sometimes [usr] i just [sys] when [usr] i [sys] the cool [usr] i was just i thought i tried book one online tonight [sys] the corn on [usr] but [sys] sometimes when there isn't any availability that may be the case because sometimes they're the resources they're fully booked or engineers are not available sometimes [usr] right [sys] let me just see what comes up i'm always getting i'm getting from monday the eighth [usr] monday [sys] of jan [usr] the eighth ok [sys] that's the only one that's coming up monday [usr] right [sys] the eighth between 8 a.m. and 6 p.m. [usr] ok if we if we could book something in for now then and if we we'll we'll we'll book you in for now and then if i if i need to i'll cancel if i can get [sys] you [usr] it un [sys] can [usr] unblocked [sys] just [usr] prior to that i'll just phone up and cancel [sys] you [usr] is [sys] just [usr] that all right [sys] you just that's fine you'll receive a text message and a job with a job reference number and a contact telephone number as you said any problems just give us a call but it's booked for for you for the eighth which is [usr] ok [sys] that's monday isn't it [usr] yes [sys] if you just ring us and either quote the job reference number or your postcode and we'll be able to take it from there for you [usr] ok perfect [sys] all right then all right ok thanks for your call [usr] thank you thanks [sys] all right you're welcome [usr] bye [sys] take care bye bye [usr] bye bye [sys] right | 1Cancellation
|
[usr] she is [sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or you have an existing home care policy three did that you can now book dredge services online in a few easy clicks visit dino.com for details [usr] noticed [sys] alternatively [usr] my mum hasn't asked [sys] please [usr] how long [sys] hold and your call will be transferred [usr] it's been there [sys] to a customer service advisor [usr] i can't even though but i was thinking [sys] we [usr] you [sys] record [usr] know with all [sys] calls [usr] that stuff [sys] for quality [usr] that we were waiting [sys] and training [usr] for [sys] purposes [usr] and the checking of the conservatory and that [pii] what was the the li claim to back in a certain way i'm not suggesting [sys] you reach at dino how can i help [usr] hi mate just i've got a an appointment that's booked for an invest a block a drain blockage in investigation on thursday i've found the problem in the meantime we had an assessment done last week i just wondered if i could cancel the appointment on thursday if possible please just not as not to waste anyone's time [sys] could i get the postcode [usr] [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] and can i get your name [usr] [pii] [sys] perfect i'll get that kindled for you [usr] ok [pii] that's great thank you very much [sys] no worries take care [usr] cheers [sys] bye [usr] sir thanks bye bye | 1Cancellation
|
[sys] thank you for calling dino [pii] partnered with british gas we record calls for quality and training purposes of coa good morning you're through to how can i help [usr] hi i called out a plumber for a property in [pii] about half an hour ago i don't know if you need the postcode or whatever my night port has managed to turn the water off i need to cancel the job if possible [sys] what's the postcode there please [usr] [pii] [sys] [pii] [usr] i ohh [sys] hh give me one moment [usr] no [sys] can i take the the [usr] it's [sys] first [usr] it's [sys] line [usr] distinct [sys] of the address [usr] distinct hotels it's the oaklands hotel [sys] let me just find the the appointment was it for a plumber [usr] plumber [sys] or an engineer [usr] plumbing [sys] plumber i can't see anything for tonight [usr] it's an emergency call out i had a call from the plumber i told him not to not to worry said he was gonna he was gonna call or whatever call you guys back but i thought i'd call you to let anyway this is the number i called on [sys] give me one moment let me just double check again [usr] do you have a postcode should i try the postcode again nr [pii] have you got the property he [sys] november [usr] distinct [sys] romeo 70 hotel hotel right and it's oakland hotel [usr] that's it but he put it up he said distinct hotels which is our training company or whatever nr seven nr seven ohf [sys] ohff for foxtrot let me try that no nothing coming up for that i mean nothing for today coming up for that [usr] that's really weird i spoke to you guys about half an hour 45 minutes ago whether he's not i don't know it's down to watch [sys] d did you ring direct or did you ring through an insurance [usr] no i rang this number cos i just banged in down [sys] but [usr] cos we use [sys] but [usr] it all the [sys] they [usr] time [sys] was it a one off repair or was it a part of a contract [usr] no it's just an emergency call out [sys] just emergency call out i'll double check again give me one moment [usr] fine november romeo seven ohhohf [sys] november romeo 70 hotel hotel ho hotel foxtrot [usr] does it come [sys] right [usr] up with distinct hotels can you see distinct hotels the oaks hotel [sys] no it comes it comes up with oakland hotels [usr] do you want the number [sys] is [usr] of [sys] that [usr] your [sys] the [usr] engineer [sys] one [usr] who's called me is it worth calling mind you might come back to bed [sys] let me give me one moment i'll take i'll take his details bye right what's the engineer's number [usr] i've got [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] did he give you a name at all [usr] possibly i don't know if i took it though [sys] right ok when when did he call you [usr] he called me about as soon as you guys logged the call he called me about 10 20 minutes i called him straight back and said we've got the maintenance guys managed to turn on they might probably manage to turn it off [sys] did you leave a message or did you speak to him direct [usr] when i spoke to him [sys] ok if you spoke to him he'll cancel it on his end anyway [usr] fine fine i didn't know i just wanted to ring the number that i called just to courtesy as you did well getting in i just wanted to make sure i let but i did say just [sys] right ok that's probably the reason why i can't [usr] maybe [sys] see the job [usr] you [sys] he's [usr] should just [sys] probably canceled [usr] it ok [sys] it [usr] fine fine fine all right no problems all right cheers buddy [sys] no problem at all all [usr] thanks [sys] right thank [usr] mate [sys] you [usr] cheers bye [sys] bye | 1Cancellation
|
[usr] okay [sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes [usr] okay [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisers online in a few easy clicks visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] [pii] [sys] good morning welcome to british gas my name is [pii] please [usr] [pii] [sys] thank you very much and how can i help you today [usr] but i have called earlier on this evening for down the road to come and attend to blockage drains right [sys] yep [usr] and they said they can't come to the morning because in the evening nighttime and the noise etcetera but i want to cancel it because scottish water are coming there's no problem [sys] okay [usr] and they're coming to check all the drains etcetera because there's a problem there's no .2 [sys] okay [usr] people coming [sys] i can see the postcode please [usr] it's pa three three [sys] [pii] [usr] pa 3 three bs [sys] and the first address of the property please [usr] it's two [pii] white bridge avenue [sys] i've got that job here for you i'll get that canceled for you now sir [usr] i see thank you very much indeed just in case somebody turns up [sys] okay [usr] there's no point okey dokey [sys] thank you [usr] thank you sir thank you bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british [usr] when was [sys] gas [usr] it thursday [sys] please listen to the [usr] hello [sys] options carefully [usr] they [sys] we can [usr] were gonna [sys] get [usr] come [sys] you [usr] thursday [sys] to the right [usr] weren't [sys] team [usr] they [sys] if you need any help with a drainage problem press [usr] as it was [sys] one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] ok [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] but [sys] hi there this is sorry at dino how can i help you [usr] hello we booked an appointment for someone to come round on on thursday and i want to cancel it please [sys] what's your post code [usr] [pii] [sys] one moment sorry [pii] [usr] [pii] [sys] [pii] [pii] what's her name [usr] [pii] [sys] i need to what's your first line of address [usr] [pii] [sys] ok i'll i'll cancel this out for you now all right [usr] thank you very much thanks for your help [sys] bye [usr] thanks bye [sys] thanks [usr] bye [sys] for letting us know take care [usr] bye [sys] bye [usr] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok ok [sys] afternoon you're through to my name is [pii] how can i help [usr] hi my name is [pii] i we sorry i called a little earlier to book someone to come out to have a look at some drains outside the house that's [sys] -huh [usr] no longer needed on monday turns out it was covered [sys] ok [usr] by the the water company that's come out and sorted it [sys] ok can i take the post code from you please [usr] y that's [pii] or [pii] [sys] first line of the address [usr] [pii] [sys] and your name please [usr] [pii] [sys] ok let me see if i can locate that [usr] you asking kind [sys] i'm [usr] of [sys] just [usr] panic [sys] looking [usr] or something [sys] for a job yes i got the job i'll cancel that now for you [usr] lovely ok i don't wanna waste any [sys] ok [usr] time [sys] indeed [usr] lovely thank [sys] that's fine [usr] you [sys] you're [usr] cool [sys] welcome bye [usr] bye [sys] bye [usr] bye | 1Cancellation
|
[usr] he's thinking [sys] thank [usr] all [sys] you for [usr] day [sys] calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] just [sys] if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit [usr] sorry [sys] dino dot com for details alternatively please hold and your call [usr] i'm [sys] will be transferred [usr] to listen to options [sys] to a customer service advisor we record calls for quality and training purposes hi [usr] hi i wonder if you can help me i've got a booking for tomorrow but i need to cancel the appointment [sys] ok have you got british gas home care cover or was it [usr] no [sys] booked with [pii] no [usr] book [sys] right [usr] through diner [sys] ok [usr] rod [sys] no worries can i just take have you got a reference number [usr] no problem two seconds [sys] no problem [usr] that is dy drive 3461051 [sys] ok could you just confirm the name on the booking for me please [usr] [pii] [sys] yep and just the first line of address and postcode [usr] [pii] ll [sys] that was [pii] [usr] [pii] [sys] all right i was gonna say then that's not even down right i thought you said [pii] [usr] no [sys] yes you just want me to cancel that for you [usr] yes please yes [sys] all right then no problem i'll get that canceled for you now thanks for calling and letting us know [usr] lovely cheers then thank you [sys] all right no worries take [usr] bye [sys] care bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to side road how can i help [usr] hi i've got an appointment booked for tomorrow i need to cancel it please [sys] can i take the postcode please [usr] [pii] [sys] and what's your name [usr] [pii] [sys] and what's the first line of the address please [usr] new home or new home farmhouse [sys] ok i've gone ahead and canceled that for you is there anything else i can help you with [usr] no that's it thank you [sys] great thank you take care [usr] thanks [sys] now bye [usr] bye [sys] bye [usr] bye | 1Cancellation
|
[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] for booking the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received good morning [pii] [usr] good morning i have a booking i just called about [sys] yes [usr] 10 minutes ago with regards to a blocky is it possible if i can cancel it until because [sys] that's [usr] no one [sys] fine [usr] is going to be [sys] i can [usr] in [sys] cancel that off for you did you want to reschedule or did you just want it canceled ok [usr] i will i will call back because i i don't [sys] that's [usr] wanna [sys] fine [usr] give [sys] no [usr] you [sys] worries at [usr] a wrong [sys] all sir [usr] time [sys] thank [usr] and then no one's [sys] you [usr] in [sys] bye bye [usr] all right thank you bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners [usr] you find it [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] that's what you do [sys] good [usr] what kind [sys] evening [usr] of [sys] you're through to how can i help [usr] hello buddy how are you doing all right i booked a an engineer to come out to the property and i'm sure it says it was a 24 hour call out i wanted to cancel that for now seeing if you've got anything for tomorrow or sunday any a time [sys] ok [usr] slot [sys] ok [usr] i'm guessing [sys] let's look into that then for for you is it under a contract or just as a one off call out that you'd booked [usr] no i've got the british gas cover ii i went online logged in and the numbers it was giving me were saying the offices are out of hours and this and that it i couldn't cancel it online but i think i need someone to come out right now but ideally i don't know whether i could do it for yourself or not try to get someone out for british gas but potentially just just cancel it for now please and if anything [sys] ok [usr] changes [sys] let's have a look this can i take your name [usr] the first name is it's [pii] [pii] [sys] and just your surname [usr] [pii] [sys] ok and can i take the postcode [usr] [pii] [sys] and the first line of the address [usr] it's [pii] [sys] [pii] and what was the problem that you've reported [usr] it was er four blocked toilets i've definitely got an issue with one of them there's there's there's three there's three bathrooms or three toilets upstairs in the property that a definite issue with one of them with the water going down and i thought it was another one but that seems to be filling up ok for [sys] ok [usr] now i don't i don't really need it a 24 hour call out if what i mean i don't think it's that urgent at the moment if anything changes then [sys] ok [usr] i'm gonna have to obviously change that status [sys] at this point you just want me to cancel the the one that you the [usr] the [sys] booking [usr] existing [sys] that you've made [usr] all it is i just didn't want anyone knocking the door at 12 in the morning and they don't need to if what i mean i'm sure there's other urgent calls [sys] ok what i'll do is i'll get that canceled down there for you and then i'll see any further issues then we can [usr] good [sys] obviously take [usr] nice [sys] it from there all [usr] ok [sys] right [usr] if i if i wanted to try to book it i'll take it and i've gotta go through the british gas to try to get it booked through the account if what i mean [sys] you can book it through you can book it on i mean obviously i can look on here but obviously because obviously even overnight obviously they wouldn't have come out overnight if there's other functioning toilets anyway it would be something that i'd usually do in the day but obviously i'll have to check what the availability is [usr] please if you don't mind please if you if if you could if that's something i could do and it's part of my british gas contract then perfect if what i mean [sys] other than that then if obviously if let me just check the availability because obviously anything [usr] good man [sys] further it have to be spoke to with the main drains team anything further that they've got there they've got for anything moving forward is booked for all day monday tuesday wednesday thursday they've got days upcoming but it is for monday onwards [usr] ok [sys] i've got all day monday tuesday wednesday thursday and i'm presuming friday as well [usr] i mean if i if i said if i said two i take it there's no eight till 11 till six with yourselves is there [sys] sometimes there is it just depends on the availability that they've got and the jobs they've booked at the minute they must be quite busy in the area cos they've just got it as all days at the moment [usr] ok i mean [sys] they will [usr] if you [sys] call [usr] could [sys] on [usr] go [sys] the [usr] up [sys] way [usr] to [sys] on the day and usually they'll give you if they can give you an indication rather than that [usr] i mean [sys] they will [usr] if you could say [sys] but [usr] tuesday please [sys] ok let's go tuesday they will call prior the visit could you just confirm the telephone number that they should call [usr] i don't know what you've got on there have you got a number on there at all or not [sys] this is i'm raising a new job if [usr] ohh [sys] you [usr] ok [sys] just advise [usr] ok [sys] me and i'll add it on for you [usr] it's [pii] [pii] [sys] brilliant that's booked in for the 19th then i say it's an all day between eight and six the engineer will call you'll get a text reference a text message with a reference shortly as well and i'll obviously i'll cancel the other one the other job that was raised online it's just the one for tuesday all day for the toilets and you say it's a block it is a blockage isn't it [usr] and this and this will be for my british cast home cover account will it buddy [sys] it's just for your policy that you've already [usr] that's [sys] got [usr] perfect [sys] there's no [usr] perfect [sys] it's just [usr] that's good stuff thank you thank you [sys] no problem all right [usr] awesome thank you very much thank you [sys] thank you bye [usr] cheers bye bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hello you're through to how can i help [usr] good morning my name is [pii] er i'm with british gas er what it is i'm i booked an appointment yesterday for a plumber from yourselves to come to us i've had to cancel but there is i've i've tried with british gas it's just impossible to try and get somebody to talk to er i need to cancel what it is i've got covid i don't want any i don't want a plumber to come to my house today [sys] yes sure sure what is the post code please and the house number [usr] right it's [pii] and it's [pii] [sys] thank you [usr] ok love and they were supposed to be coming in between eight and six i said [sys] ok [usr] i don't want him to come to me and i say it's not fair [sys] no worries i'll get the appointment canceled then ok [usr] ok that that's canceled is it [sys] yes yes [usr] that's [sys] yes it is [usr] great thank you very much for your time but i said i tried [sys] ok [usr] to get through the british gas and it were just green out houses what i mean [sys] bless you i'm sorry [usr] no problem thank you for your time [sys] ok [usr] i love [sys] well you you you take care ok [usr] thank you bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services on a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling dino [pii] speaking how can i help [usr] hi i had i booked in an appointment for tomorrow a couple of hours ago and i wondered if i could cancel the appointment i've just fixed the problem myself [sys] i'm not gonna cancel it i'm gonna offer you a job [usr] i don't want to be doing it all the time i'll be honest with you [sys] no i wouldn't no i wouldn't either what's the post code if you don't mind [usr] it's [pii] [sys] [pii] let me see if i can find it [usr] thank you [sys] and what name was the job booked under [usr] [pii] a double len [sys] ok [pii] and if i could also take the first line of the address [usr] [pii] [sys] and if you don't mind as well just for data protection can i take your mobile phone number [usr] it's [pii] [sys] wonderful right let's get that canceled bear with me we could do with more women doing this job anyway there you go [usr] fortunately it was an easy event stack and i think if i'd had to do any hard work i had to be at a loss really [sys] it still at least she had a at least she had a go i wouldn't have [usr] when you get [sys] [pii] there you go that's all canceled for you and and well done [usr] thank you very much for your help i appreciate [sys] pleasure [usr] it thank [sys] you [usr] you [sys] take care [usr] bye [sys] bye [usr] and you bye [sys] bye | 1Cancellation
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team i'm sorry that is not a valid option if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] speaking how can i help you [usr] hello there i had a call out for tomorrow but i just need to cancel it please [sys] sure what's your postcode [usr] thank [sys] please [usr] you it's [pii] [pii] [sys] is that [pii] hotel [pii] sorry [usr] [pii] sorry [sys] how to [usr] i [sys] your [usr] thought [sys] numbers and what's the first line of the address please [usr] number [pii] [sys] ok and if i could just take your name please [usr] it's [pii] [sys] right no worries i'm just gonna bring those details up and i [usr] thank you [sys] want to ok i'm getting that canceled now as we speak and [usr] thank [sys] that's all done [usr] you [sys] for [usr] thank [sys] you ok [usr] you much [sys] no worries thanks [usr] lovely [sys] for letting [usr] thank [sys] us know [usr] you much for your help [sys] ok [usr] thank you take care bye bye [sys] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to speaking how can i help [usr] hi i've i've got a booking for someone to come to my house to house this morning to unblock a drain but i've managed to do it myself i need to cancel the booking please [sys] sure no problem what's the post code [usr] [pii] [pii] [sys] the address please [usr] [pii] [sys] thank you and who am i speaking to [usr] [pii] [sys] no problem i'll get that canceled for you now [usr] great thanks very much [sys] you're welcome take care [usr] ok [sys] bye [usr] bye [sys] now | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help morning speaking to how can i help [usr] hi i've got a an a a booking reference but i need to cancel it [sys] no worries what's your postcode please [usr] it's [pii] [pii] [sys] first line of the address [usr] [pii] [sys] and your name is [usr] [pii] [sys] got it right i'll get it canceled but thanks for letting us know that [usr] thank [sys] no [usr] you [sys] worries [usr] cheers [sys] mate take [usr] bye [sys] care bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partnered with british gas [usr] 0 100% [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling [pii] speaking how can i help [usr] hi my name's [pii] i'm calling from luxa vets and we've got a but we booked in for tomorrow but i wanna cancel [sys] ok [usr] it please [sys] all right let's have a look what's the post code it's booked under [usr] it's papa [pii] three queen [pii] [sys] have a look what did you say the name of your company was again [usr] it's [sys] stone vets and what's the first line of the address [usr] it's just luck [sys] and just for data protection as well can i take the contact telephone number please [usr] it's [pii] [sys] fantastic right let's have a look all right let me cancel that for you yep there you go that's all canceled for [usr] perfect [sys] you [usr] brilliant thank you for your help [sys] you're very welcome take [usr] thanks [sys] care [usr] bye [sys] thanks bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes hello you're through to how can i help [usr] hello i'd booked a call out earlier for a house we've got in [pii] and i was hoping someone could get there this evening but they rang now and said they can't come this evening asking if they want us to come tomorrow morning but [sys] right [usr] and i've found someone else now to come this evening i want to cancel the the call out please [sys] sure what's the postcode there [usr] [pii] [pii] [sys] and the name and address sir [usr] my name's [pii] and the address is [pii] [sys] it says [pii] [usr] [pii] [pii] [pii] [sys] [pii] [usr] yes [sys] that's fine i can cancel this out there shouldn't be any problems [usr] ok thank you very much [sys] all right [usr] thanks [sys] thank you bye | 1Cancellation
|
[usr] strange then innit [sys] thank [usr] i guess [sys] you for calling rod but with british gas [usr] sorry what they said earlier [sys] did [usr] but [sys] that you [usr] they're [sys] can [usr] brought [sys] now book [usr] that and that's [sys] plumbing [usr] just open [sys] services [usr] up the cupboard [sys] online [usr] underneath [sys] in [usr] it [sys] a few [usr] and there's no leak [sys] easy [usr] in there [sys] clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] they just they're passing me around between whether i need to send out a or it rains to apparently they're just [sys] dino [usr] well what [sys] is [usr] did you see [sys] one of the uk's leading plumbing and drain services [usr] i think [sys] from [usr] i think [sys] blocked drains to burst pipes [usr] i [sys] and busted [usr] do [sys] boilers we're here to help [usr] hello [sys] afternoon you're through to [pii] how can i help [usr] hi there i'm looking to see if i can get a plumber out pretty urgently to my place of work we've got a a leak in our gents toilet [sys] ok what's the post code please [usr] postcode is [pii] [sys] [pii] [usr] [pii] [sys] and the line of address [usr] is [pii] [sys] and is that domestic or commercial property [usr] it's commercial property [sys] ok what's the name of the company [usr] brave design [sys] thank you [usr] calling [sys] and just confirm whether or not you've already got an account with us [usr] i don't [sys] no [usr] think [sys] problem [usr] we do [sys] may i take your name please [usr] we don't have an account with i'll do it no my name is [pii] [sys] thank you the best contact number [usr] is our office number [pii] [sys] [pii] [usr] [pii] [pii] [sys] perfect thank you and he said there's a blocked toilet [usr] i was gonna say yes that's what we think it is they were none of us are plumbing experts but it's it's it's the toilets overflowing and [sys] ok [usr] there seems to be a leak [sys] that's [usr] the [sys] fine no [usr] is [sys] worries [usr] not draining [sys] and lastly just confirm are there any health issues or vulnerabilities [usr] can do [sys] you want [usr] or not [sys] the engineer to be aware of all right perfect i'll [usr] no [sys] book that [usr] none [sys] through for you now just [usr] how how how quick will that [sys] the [usr] be [sys] local [usr] and how much [sys] office [usr] will that [sys] will [usr] cost [sys] be able to [usr] me [sys] give [usr] i ask [sys] you a call shortly just to confirm an eta and invoice and details in terms of price is that ok [usr] that's what at that point if it's too [sys] 100% [usr] much money or anything [sys] we provide [usr] that i can [sys] a no [usr] just [sys] obligation [usr] say cancel it and it's [sys] fee [usr] not a problem cool ok great [sys] correct [usr] i should get called shortly by our local people [sys] thank you take care now bye [usr] great ok thanks very much wait | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hello i was in touch with [pii] yesterday and we have in fact solved our problem but we've been receiving calls from [pii] i wanted just to hello [sys] are you ok [usr] yes i i wanted just to say that we've in fact solved our problem you weren't able to give us an appointment for a few days we we went to a local firm [sys] ok no worries have you closed the other account down or is it still open [usr] i well i i don't know if they if it's still open [sys] can i take your postcode i'll have a look for you [usr] yes it's [pii] quebec [pii] [sys] and is that [pii] [usr] yes that's correct [sys] perfect [usr] yes [sys] right ok it's still open i'll cancel that for you now [usr] ok that's great [sys] no [usr] thank [sys] worries [usr] you [sys] have [usr] much [sys] a nice day [usr] thank [sys] bye [usr] you you [sys] bye [usr] too goodbye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good morning you're through to talk to how can i help you [usr] hello i've got a person booked in to come and give us a quote tomorrow i'm just calling to cancel it please [sys] ok no problem at all what's the what's the postcode of the job thank you [usr] it's [pii] [pii] [sys] thank you and the first line of the address thanks [usr] [pii] [sys] and your name [usr] cos i [pii] [sys] missus [pii] ok thanks for that now missus [pii] have [usr] ok [sys] you got somebody else or you just want to cancel [usr] someone someone managed to come and do it urgently we've had the job done [sys] no problem thanks for letting us know anyway [usr] thank [sys] thank [usr] you [sys] you very much [usr] ok [sys] cheers [usr] thanks [sys] thank you bye [usr] bye [sys] now bye | 1Cancellation
|
[sys] hello [usr] hi good afternoon my name's [pii] i'm calling from i think i might have spoken to you a minute ago to booking a job [sys] i wasn't myself but how can i help [usr] ok i need to cancel that if i may sorry to be a pain in the bum [sys] that's [usr] thought i'd [sys] all [usr] call [sys] right [usr] you [sys] what [usr] as [sys] was [usr] soon [sys] the post [usr] as i could [sys] the [usr] bravo [sys] post code please [usr] november 1 48 hotel quebec [sys] right ok no worries i'll get that sorted for [usr] alright [sys] you [usr] i appreciate it [sys] cheers bye [usr] thank [sys] bye [usr] you bye | 1Cancellation
|
[sys] to speak with someone about an existing job press [pii] or for a new enquiry please press [pii] whether your drains good afternoon [pii] [usr] hello i'm phoning up about reference 3895524 [sys] 389 was it 3895 5524 [usr] 3895524 [sys] sorry mister [pii] aye i just phoned you there sir mister [usr] i've got to put [sys] [pii] [usr] yes that's [sys] sorry [usr] right [sys] wrong mr [pii] have i just phoned you now mr both that's weird that's bizarre i just wanted to know mister [pii] five minutes ago [usr] aye wrong one then [sys] sorry sir how can i help [usr] i was gonna say he didn't phone me well i've i've got an appointment [sys] yes [usr] for friday between eight and six for [pii] [sys] not [usr] i could [sys] a problem [usr] i cancel [sys] at all sir i'll [usr] that please [sys] get that canceled [usr] i've got [sys] and apologies [usr] them [sys] for that [usr] i got [sys] mistake [usr] them [sys] there it [usr] running [sys] was just weird phoning mr both two minutes before that ok i'll get that no cheers now thanks [usr] and i thought there [sys] bye [usr] was only one of me [sys] bye [usr] ok bye now | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name is how can i help you today [usr] hi i need to cancel a an appointment that i've i've made with you i i've got some work commitments i can't get out of on that day [sys] can i say the post code [usr] yes [pii] [sys] and the first line of the address please [usr] [pii] [sys] and can you confirm your name and your telephone number please [usr] it's [pii] [pii] [sys] ok [pii] i can get this canceled down for you ok [usr] great all right thanks very much [sys] thanks [usr] for that i'll i'll [sys] take [usr] rebook [sys] care [usr] through the website cheers thank you bye bye | 1Cancellation
|
[sys] hello it's [pii] from donald drainage how can i help [usr] hi i had a call out this morning in tiverton with you guys but unfortunately your guy wasn't able to carry out the work because he didn't have the equipment on site he said he'd return tomorrow but i'd to cancel his return tomorrow please [sys] ok what was the the postcode there [usr] it was ex 16 6 lz [sys] ex 16 that was six lz was that [usr] yes [sys] six episodes there i one submit something for development is that the one [usr] that's right [sys] ok ok that is perfectly fine i'll get that out for you [usr] lovely they won't return tomorrow now [sys] no [usr] perfect thank [sys] amazing [usr] you [sys] thank you very much [usr] thanks bye [sys] cheers | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help you today [usr] hello i'm calling because i have an appointment for tomorrow which i'm gonna need to cancel [sys] no worries can i take your postcode please [usr] yes it's [pii] [sys] [pii] and your first and last name please [usr] [pii] and him [sys] and the first line of the address [usr] [pii] [sys] that's all canceled for you now [usr] thank you [sys] no worries have a nice day [usr] thank you very much bye [sys] bye [usr] bye [sys] bye bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi good evening you're through to my name is how can i help you today [usr] hello we we made a booking today for [pii] [pii] [pii] [sys] sorry just give me one second i'll take that postcode again what's the postcode sorry [usr] [pii] [sys] the first line of the address [usr] [pii] [sys] thank you and can you confirm the name and the telephone number on the booking please [usr] it's [pii] and it's [pii] [sys] how can i help you today [pii] how can i help you today [usr] sorry could i could i cancel the the [sys] i can [usr] job [sys] get [usr] please [sys] on please ok cheers thanks for [usr] it's [sys] your call enjoy your evening bye [usr] ok thank you sir bye | 1Cancellation
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or you have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] hi i was due to have somebody come to my house today for my drain but i'd to cancel it just because i was meant to get a quote i meant to get phone calls i on your website it says an instant no obligations quote i haven't received that then i had to call them yesterday and they said someone would call me last night to confirm my appointment they haven't and it's just gonna be too expensive and i'm just not really down with the customer service i've received either [sys] ok i do apologize what's the [usr] is that [sys] postcode [usr] your phone [sys] at the back please [usr] n for november four one jn [sys] and the first line of the address [usr] [pii] [sys] thank you and your full name [usr] [pii] [sys] thank you ok that no problem i can cancel it down if that's what you that's fine i can cancel it down in regards to the problem at the property if it's a domestic property and an unblocked property you would have been looking at about 100 and £80 monday to friday for an unblock [usr] pardon sorry it cut out what did you say sorry [sys] it would have been 100 and £80 which includes the va t monday [usr] i know but that's [sys] to [usr] just [sys] friday [usr] for the first hour isn't it it's just [sys] no no that was for the unblock at the property [usr] the total price is 100 and £80 [sys] it would have been 100 and £80 [usr] ok well they when i called them yesterday they said it was gonna be 100 and £8 for the first hour and then £100 for every hour after that [sys] no we don't we don't charge per hour [usr] why would they tell me that [sys] who told you that night was that an operator on the phone [usr] that was they gave me the local number they said this is the number of your local office call them and that's what they told me [sys] let me have a look do what time you made the phone call [usr] that was yesterday afternoon at some some time [sys] right ok i'll get that looked into i i am sorry for the miscommunication that you've received do you still want the appointment or do you still want to cancel it down [usr] is it is it not it's definitely only gonna be 100 and £80 that's it [sys] for an unblocked property it's 100 and £80 we don't we don't charge by the hour but i can see that they've given you the local office's number i'm just wondering why they've advised you that it was per hour [usr] if it's only 100 [sys] but [usr] and £80 [sys] i can't [usr] then i'm happy to then [sys] a [usr] then i'd [sys] promise [usr] if it's if you can guarantee that it's only gonna be 100 and £80 then and is that inclusive of that [sys] i can't guarantee that because i'm not a drains engineer obviously if he comes to the property and there's more of a serious issue then it's quotation or work they have to quote on site but for an unblock property monday to friday we charge 100 and 80 [usr] ok if he comes along and he's this is it's gonna be more complicated than this but i can say that ok i i hear you give me a quote before [sys] you [usr] i go ahead right [sys] yes they can give you a quotation before going ahead as soon as they come to the property we don't charge to come to the property it's as soon as the engineer starts an investigation that there will be a charge they can charge you for just the investigation at the property depending on what level of investigation is carried out but for the overall work for an unblocked property and the investigation it's 100 and eight days [usr] ok fine ok well let's just we'll go ahead with that then and then i guess i'll quote [sys] ok [usr] if it's gonna be more than that ok thank you just it just sounded it was gonna be a lot of money [sys] no worries i'm sorry that you've had a bad experience far [usr] that's all [sys] but [usr] right thank [sys] i'll get [usr] you [sys] it looked into in regards to who told you that it would be 100 and 80 after the first hour [usr] thank you appreciate that [sys] ok anything else that i can help you with [usr] no that's great do you have any idea do they call before they come i just i've got a small baby and i was just wondering [sys] they give you about a 15 minute call before attending the appointment is booked in between eight and one and obviously they'll be there as soon as they possibly can [usr] they give you give me a call what 15 minutes before you said [sys] they give you a call 15 minutes before attendance [usr] ok perfect [sys] all [usr] that's great [sys] right [usr] all right [sys] do you still want to keep the appointment open [usr] that'd be great thank you [sys] right ok no problem that is all booked in obviously if there's any further issues please let us know [usr] ok lovely thank you much [sys] all right take care [usr] you too thanks bye bye | 1Cancellation
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor through to bank how can i help you [usr] hi i booked an appointment the other day and i just wanna cancel it [sys] and what was the appointment for please [usr] drainage [sys] thank you just a moment please can i take your post code there please [usr] n w 35 delta x-ray [sys] thank you and the address there please [usr] for h p button [sys] ok that's fine i've canceled that for you thank you for letting us know [usr] cool thank you [sys] ok thank you | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] no i couldn't hear you [sys] hello you're through to how can i help [usr] morning we've got a an appointment booked today but we the engineer we had a separate issue and the engineer who came on wednesday has sorted it out we we don't need the chap to come today [sys] you don't need the visit for today ok no problem i can get that canceled can you just confirm your address and postcode please [usr] [pii] [pii] [sys] [pii] [pii] hello [usr] hello [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] brilliant and what's the door number please [usr] it's number seven [sys] thank you and just your name please [pii] [usr] it's [pii] [sys] thank you ok what i'll do is i'll get that canceled for you ok [usr] ok lovely thanks very much [sys] you're welcome [usr] cheers [sys] take [usr] bye [sys] care [usr] bye [sys] cheers [usr] bye [sys] bye | 1Cancellation
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisers online in a few easy clicks visit dyno dot com for details alternatively please hold and your call will be transferred to a customer service advisor good morning [pii] speaking how can i help [usr] hello phoning up what it is we got it an engineer coming out to date for the drains tinder out the the blockages now plead i wanna cancel if you don't mind [sys] not a problem what supposed to there [usr] l 56 [sys] sorry [usr] [pii] 56 [pii] [sys] and the first line of your address please [usr] 113 a little hasty [sys] thank you just a moment and what's your name please [usr] mr [pii] [sys] thank you just gonna get the account 1 2nd everything's okay you care the drains [usr] it was a bubble of noise and all that but you cleared you see enough just run it again today there's nothing coming out the water's going down normal now [sys] okay brilliant that's fine i'll cancel the appointment but if you do need us us a ring again okay [usr] okay thanks very much [sys] you're welcome thanks for letting us bye bye | 1Cancellation
|
[sys] thank you for calling diner rod partnered with british gas calls [usr] how about [sys] may [usr] you [sys] be recorded for quality [usr] thank [sys] and training [usr] you [sys] purposes [usr] bye [sys] if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good morning you through to now you're talking to [pii] how can i help you [usr] hi there my name is mister [pii] i have an appointment booked for today but i'd to cancel it please [sys] ok no problem sir what's the postcode thank you [usr] it's p for peter l for lima three six t for tango r for romeo [sys] thank you very much and the first line of the address thanks [usr] it's five bramble coast [sys] and your name [usr] is a kia [sys] right is it a british gas job i can't see was it originally for the 19th and then [usr] that's [sys] someone [usr] correct [sys] said it's coming to [usr] you got it that's the one [sys] ok and what was the job sorry [usr] it was just a a leak on the radiator underneath the thermostat [sys] no problem thanks for letting us know mister [pii] you you you don't want to rebook it you just want to just cancel this one [usr] that's it's fine no the actual leak is not there anymore it's [sys] ok [usr] fine [sys] no problem [usr] ok [sys] thanks thanks for letting us now [usr] that's [sys] thank you very much [usr] thank [sys] cheers [usr] you [sys] thank [usr] bye [sys] you bye now cheers | 1Cancellation
|
[sys] thank you for calling dinah rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can [usr] it [sys] now book pling services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino pound british gas [pii] speaking how can i help [usr] hello my name's [pii] i've i've i phoned up last night because i've got a a blocked toilet [sys] ok [usr] and they were gonna send somebody out between eight and one today [sys] ok [usr] can someone cancel that one down please because for some reason it's bloody well cleared itself [sys] right ok what's the postcode [usr] that's po 304 bd that's bravo delta [sys] can you give me that again po [usr] po 30 four bd [sys] and the address [usr] 48 will be force [sys] and what name is it sorry [usr] mr [pii] [sys] mr [usr] [pii] [sys] [pii] you said did you that's fine i'll get it canceled for you then mr [pii] [usr] just before they end up coming up here for no reason [sys] no problem [usr] all right [sys] thanks for letting us know take care [usr] thank [sys] bye [usr] you [sys] now [usr] bye bye | 1Cancellation
|
[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries please press six good afternoon [pii] [pii] [usr] hello yes i have a booked appointment for tomorrow morning [sys] no worries [usr] i'd [sys] what's [usr] to cancel [sys] your postcode [usr] it please it's [pii] [sys] you'd to cancel that [usr] it's [pii] [sys] that's fine i'll cancel that off for you now ohh right no worries [usr] thanks [sys] bye [usr] ever [sys] bye [usr] much anyway ok cheers bye bye bye that | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few elis visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] hi there i've got an existing booking for a tap replacement on monday night i don't have to cancel i'm afraid i'm not gonna be available [sys] no problem could i have your postcode please [usr] yep that's [pii] [sys] and the first line of your address and your name please [usr] mine is [pii] my name is [pii] [sys] thank you ok that has been canceled for you [usr] great thanks much i'll rebook [sys] thanks [usr] when i'm ready i [sys] no [usr] appreciate [sys] problem [usr] it thank [sys] thank [usr] you [sys] you [usr] cheers [sys] for your call [usr] bye [sys] take care [usr] bye [sys] now bye bye [usr] well that | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't hear anything did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi there i originally booked an appointment with you on monday for you guys to come and have a look at something i'm i'm not gonna be i'm gonna have to go away for the next couple of weeks i'm gonna have to cancel that appointment if that's ok [sys] can i get your postcode [usr] it's [pii] [pii] [sys] and the first line of address [usr] [pii] [sys] and er can i get your name [usr] [pii] [sys] perfect i'll get that canceled for [usr] th thanks [sys] you [usr] very much for your help [sys] thank you take [usr] cheers [sys] care [usr] bye for now bye [sys] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling british gas you're through to [pii] from the home services department how can i assist you [usr] hi i i've got an engineer visit today to follow up on a repair from last week i've gone online to cancel it because i've got a planner to come in and do it but it shows i've got no appointment i'm trying to [sys] and [usr] get a [sys] we [usr] hold [sys] just [usr] of [sys] have [usr] [pii] to stop them sending a guy out [sys] ok no problem is it mr [pii] that i got on the line [usr] that's right [sys] ok i do need you to confirm your full address for me and your date of birth [usr] [pii] [pii] and my date of birth is 16 12 52 [sys] thank you much ok just give me a minute while i cancel the appointment due to it being a the call or the engineers getting out it won't show on on the app [usr] he came out last week and couldn't fix it and you don't carry any spare [sys] he [usr] i've had to pay a plumber to do it [sys] just give me a minute to pull up another system i can cancel the job for you [usr] brilliant [sys] that and if i'm it would have been for a leak [usr] that's it [sys] yo i know it was fine but you could feel ok it's all canceled [usr] it's [sys] mr [usr] canceled [sys] [pii] [usr] lovely [sys] i canceled it for you [usr] brilliant thanks very much indeed [sys] it's not a problem mr [pii] you have a good day further [usr] and you goodbye [sys] thank you bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three we record calls for quality and training purposes good afternoon [pii] speaking how can i help hello [usr] hello good [sys] hello [usr] afternoon [sys] how [usr] good [sys] can [usr] afternoon [sys] i help [usr] the dia [sys] yes yes i services yes i cover down calls as well how may i help sir [usr] right i just cancel your appointment come to [sys] ok [usr] do po power flash [sys] ok sir you did you want to cancel an appointment with me or have you already canceled that sir [usr] i already canceled with the british gas [sys] all right ok would you me to rearrange a new appointment then sir [usr] no because we are going to put a new boiler [sys] right ok sir ok do you have a 91 home care number i may take or a postcode for the property please sir [usr] postcode is [pii] [sys] yes sir lovely thank you and the door number there please sir [usr] [pii] [sys] ok lovely thank you very much indeed just hold on tight there for me for one moment sir and can we confirm your name please [usr] my name is [pii] [sys] lovely mister [pii] good afternoon i'm [pii] at leicester may i just take your date of birth please sir [usr] 12 january 1944 [sys] lovely and just the first line of your address please sir [usr] [pii] [sys] lovely are we installing the new boiler for you sir or are you having it done by a third party [usr] no my british gas [sys] by british ok that's great they're they're installing the new boiler they will end your contract but can i help you with anything else then mister [pii] [usr] because i i want to make sure that your engineer doesn't come here on the 27th [sys] all right let me just double check that for you right now sir mister [pii] of course let me just check that for you now sir just hold on tight there for me and i'll make sure that doesn't happen just coming up now mister [pii] thank you and what was it for [usr] thank [sys] sir was [usr] you [sys] it for a aaa dino repair or what was the repair for sir or was it for your boiler [usr] that was no no that was a bar [sys] ok a p sir ok let's have a look at right now just coming up now sir for you on the screen and you want to cancel the appointment sir [usr] because we are going to [sys] a [usr] to [sys] new [usr] on [sys] boiler [usr] the 11th [sys] and [usr] of [sys] a new [usr] march [sys] boiler [usr] in [pii] [sys] instead of course you are of course we are sir let's look at this right [usr] because [sys] now [usr] i don't want to get money spent both ways [sys] no indeed of course you do of course you do it makes sense doesn't it of course let's have a look for you there's no appointment is you've obviously canceled that appointment that's all been canceled down mister [pii] [usr] ok then can you send the email please to cancel [sys] yes of course i can to [pii] sir [usr] thank [sys] no [usr] you very much that's [sys] that's [usr] correct [sys] just going to send it send it to you now mister [pii] just hold on tight there sir and i'll pop it over to you now just [usr] thank [sys] bear [usr] you [sys] with me one minute sir [usr] ok thank [sys] no worries [usr] you [sys] at all mister [pii] and when's the new boiler going then sir when are we getting the new boiler in place sir [usr] it is 11th of march [sys] not long then not too long then sir that's great [usr] no [sys] just [usr] cause this this boiler is about 1818 years [sys] wow [usr] old [sys] ok [usr] old one [sys] ok it's done pretty well then hasn't it sir it's done pretty well [usr] because if you don't i don't want to spend [sys] no of [usr] money [sys] course [usr] on both ways [sys] of course sir of course sir just bear to one moment sir [usr] cause it's nearly [sys] wow [usr] 1000 quid [sys] gosh [usr] but [sys] yes [usr] i want [sys] yes [usr] to i i want to spend money on the my prostate surgery [sys] of course sir of course sir [usr] i got a prostate you see [sys] of course and the payment for power flush sir is now canceled sir that's lovely [usr] thank [sys] of [usr] you very [sys] course [usr] much [sys] sir [usr] thank [sys] no worries [usr] you [sys] anything [usr] 100 [sys] else i can help you with sir do you have any proper to look after [usr] no thank you very much [sys] it's been a pleasure talking to you today take care and we'll see you again soon sir bye [usr] bye [sys] bye sir bye bye [pii] [usr] bye [sys] bye bye sir [usr] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to [pii] my name's [pii] how can i help you today [usr] hi i phoned about 10 minutes ago and booked an appointment that i don't need anymore is there any chance i can cancel it please [sys] of course certainly could i have your postcode [usr] you can [sys] please [usr] it's [pii] [pii] [sys] thank you and the first line of your address and your name please [usr] [pii] and it's [pii] [sys] thank you ok that's canceled [usr] ok [sys] for [usr] great [sys] you [usr] thanks for your help [sys] thank [usr] thanks [sys] you much for your call have a good evening [usr] bye [sys] bye bye | 1Cancellation
|
[sys] good afternoon [pii] [pii] speaking [usr] good afternoon i think you're the young lady who put the phone down on me a few minutes ago [sys] the what [usr] and [sys] sorry [usr] put the phone down on me [sys] no it wouldn't have been me sorry [usr] ok well we booked a job in for this morning from [pii] i've just called you and a young young a young lady told me that it was an all day job as far as they were concerned however as we're not gonna be in this afternoon it can't be an all day all day job i'm making sure that you're not sending your driver around [sys] ok what's the postcode of the property please [usr] [pii] [sys] [pii] was that [usr] [pii] [sys] ok was it a blockage [usr] yes [sys] bear with me i'll just put you through to [pii] do you need to cancel that or [usr] 00 there's no point in you coming cancel it [sys] ok [usr] do do do [sys] all right it looks that's already been done [usr] ok that's fine that's fine [sys] ok [usr] there [sys] love no sorry it has been canceled [usr] thank you [sys] all [usr] dear [sys] right [usr] thank you [sys] take care | 1Cancellation
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] hi i was just transferred to a local office and i booked an appointment that i immediately need to cancel because i made a mistake but [sys] ok [usr] i [sys] fair enough right well what's the postcode please [usr] it's [pii] [sys] you just need to cancel it completely or rearrange or change [usr] no [sys] something or [usr] sorry i've got i should have said i'd think about it and i have a an energy limiting disability i i can't do it really quickly [sys] no don't worry that's fine [usr] that [sys] what's [usr] that [sys] the first line [usr] a [sys] of the address please [usr] it's [pii] [sys] right right i don't think they've even booked it yet i'll give them a ring anyway to cancel is it was it a pro on drains [usr] drains [sys] right no worries leave it with me i'll get it canceled i'll give him a ring now [usr] that's very kind thank you [sys] take care have a good day bye bye now [usr] are you [sys] no [usr] sure that's gonna be canceled i don't [sys] well [usr] want anyone [sys] i'll [usr] turning [sys] give a ring [usr] up tomorrow morning and [sys] no [usr] charging [sys] i went [usr] me [sys] no no i'll give him a ring anyway and get it canceled as i say they've not put it on yet but i'll give them a ring now [usr] ok thank you [sys] leave it with me right take care bye bye now [usr] right | 1Cancellation
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you've reached [pii] how can i help you today [usr] hi i have an appointment this morning but i just need to cancel it if that's all right [sys] no worries can i take your postcode please [usr] yes [pii] [sys] and that's [pii] [usr] it is that's right [sys] and that's all i'll cancel it for you now [usr] lovely thanks for your help [sys] no worries have a nice day [usr] and you cheers take care [sys] bye bye | 1Cancellation
|
[usr] no [sys] thank you for calling [usr] i meant to [sys] dino [usr] do [sys] rod [usr] it [sys] partners with [usr] alright [sys] british gas [usr] pass that phone [sys] please [usr] to cancel [sys] listen to [usr] it [sys] the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening [pii] speaking how can i help [usr] hi i would just to cancel an appointment please [sys] no problem are you british guest customer [usr] no [sys] no problem that's fine can i just start taking your postcode [usr] [pii] [pii] [sys] [pii] [pii] [pii] thank you can you please confirm the first line of the address [usr] 10 time [pii] [sys] thank you much can you please confirm your full name [usr] it's [pii] [sys] thank you much and the job is for tomorrow got it blocked outside drain no problem you don't require this appointment [usr] no no [sys] ok i will cancel that for you thank [usr] thank [sys] you much [usr] you [sys] for your [usr] thank [sys] call [usr] you bye bye [sys] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] ohh hello i booked an appointment with you for monday the 16th of october [sys] ok [usr] er for the train to be unblocked the guy who said to me that was the earliest you could do but unfortunately i couldn't put up with the smell that was coming from [sys] fair [usr] it i've had to get [sys] enough [usr] someone else to do it could i please cancel the appointment please [sys] you can my postcode please [usr] [pii] [pii] [sys] [pii] first line of the address [usr] [pii] [sys] and just your name please [usr] to [pii] [sys] thank you right [pii] i'll get it canceled anyway thanks [usr] you've [sys] for letting [usr] canceled [sys] us know though [usr] it that's lovely do i need [sys] no [usr] to ring [sys] worries [usr] the south end number or will [sys] no [usr] you just cancel it for [sys] no [usr] me [sys] i'll just cancel it'll be gone [usr] you've canceled [sys] it's gone [usr] it that's lovely [sys] it's gone [usr] thanks ever much [sys] all right [usr] thank [sys] take care [usr] you [sys] bye [usr] thanks [sys] now bye [usr] a lot [sys] bye [usr] bye bye [sys] bye bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of high good morning you're through to speaking to how can i help [usr] ohh hiya could i i've got an appointment for tomorrow could i please cancel it [sys] you can indeed what's your post code please [usr] it's [pii] november [pii] [pii] [sys] and the first line of the address [usr] [pii] [sys] and just your name please [usr] [pii] [sys] got you right i'll get it canceled now anyway thanks for letting [usr] right [sys] us know take [usr] and [sys] care [usr] i will get and i'll i'll get in touch with you for any what's it if i get any further problems [sys] we are [usr] cos i'm gonna take out i'm thinking about taking out a home care policy with you what do i do but [sys] that'll be with british gas then it's still meals coming out but you'd you'd set it up with your with them if you needed to claim that you just book it with them [usr] ohh [sys] and [usr] ok [sys] then the appointments passed over to us and it still be coming out [usr] but cos i i don't really have a lot of plumbing issues if i had a couple and er within the last two years and i i think it's better if i just is it well if i just phone you up and book you i need you rather than paying [sys] it's up to you either way it's up to you either way it's one of them you could have the insurance and you use it loads you can have the insurance and never use it it's one of them it's up to you whichever way you wanna do it [usr] i can i'll stick to this way [sys] no [usr] and [sys] worries where we are if you need us anyway mister [pii] [usr] right thanks much man [sys] any time take care bye bye now bye bye [usr] the fuck | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately four minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] hm i don't think mum said that he was getting on the ferry tonight [sys] did you [usr] or [sys] know [usr] tomorrow [sys] you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy high new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not good afternoon welcome to british cash you're through to how can i help [usr] hi i'm [pii] we reported a leak a plumbing leak about on the mains water supply a about a week ago and you were going to book for an engineer to come and identify a location of the leak but it wasn't until the 27th of october anyway we've managed to resolve the problem a different way we've we've got a new pipe being running at the moment we wanted to cancel the job [sys] right ok no worries can i take please the postcode and the house number [usr] sure it's st [pii] 1 dj [sys] perfect thank you and the house number [usr] 26 [sys] thank you very much just gonna load up the account ok it's [pii] [usr] yep one dj for disc [sys] perfect [usr] jockey [sys] thank you he said the job was for 26th of october no [usr] that's [sys] worries [usr] right [sys] just cancel that job [usr] just cancel it we weren't sure whether we had to go through british gas but you're part of the same team [sys] we [usr] aren't you now [sys] can [usr] it [sys] we [usr] does [sys] can [usr] you [sys] cancel [usr] know [sys] that for you can i just confirm please the first line of the address [usr] it's [pii] [sys] perfect thank you very much [usr] [pii] [sys] just confirm with you now i've just canceled this ok let's have [usr] yep [sys] a look ok there we go i can cancel that for you ok all done for you [usr] yep [sys] have a lovely [usr] that's great [sys] day [usr] perfect [sys] bye [usr] thanks [sys] bye [usr] very much indeed take care bye bye now bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to speaking how can i help [usr] hi i've got an appointment booked for tomorrow i'd to cancel it though please [sys] sure what's the post code [usr] it's [pii] er [sys] and the first line of the address [usr] for [pii] [sys] and your name please [usr] is [pii] [sys] no problem i'll get that canceled for you now [usr] great thanks very much [sys] take care bye now [usr] you then bye bye [sys] hi | 1Cancellation
|
[usr] you a cigarette [sys] hello welcome to british gas services limited authorized and regulated by the financial conduct authority although we cannot give advice [usr] last year [sys] or make [usr] was [sys] recommendations [usr] a year [sys] on [usr] ago [sys] financial services products [usr] 180 [sys] we [usr] quid [sys] can provide [usr] it's quite [sys] information [usr] expensive [sys] to help [usr] it [sys] you make your decision please listen to the options carefully [usr] hey [sys] we can get you to the right team if you need any help with a drainage problem [usr] great [sys] press one if you require our plumbing services [usr] in [sys] press [usr] the [sys] two or if you have an existing home care policy [usr] ok [sys] it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is how can i help [usr] hi we've got a visit booked in for today which i need to cancel [sys] ok what is your what's your postcode please [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of your address please [usr] [pii] [sys] ok alright no worries i'll cancel that for you now [usr] thank you [sys] all right that's been canceled now [usr] ok thanks very much [sys] right cheers bye [usr] thanks [sys] bye [usr] bye | 1Cancellation
|
[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to thames valley region is a franchise of dino rod good afternoon [pii] [usr] hello i rang up earlier and booked a job for [pii] but we don't need it now can i cancel it [sys] you certainly could i just take the post code i can find you that way then [usr] it's [pii] [sys] yep no problem at all let's have a look you don't need ok you've just run that you're the bar is it all cleared [usr] er it's all done they've they've bashed it with a stick and got it out now [sys] ok fair enough saves you some money ok [usr] it is [sys] no problem at all cheers [usr] all [sys] thanks [usr] right bye [sys] all right bye | 1Cancellation
|
[sys] welcome to dina rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod 10 thames valley region is a franchise of dino rod experts in drain clearance and repair [usr] good morning yes hi sorry i phoned this morning to have a to have one of your guys turn up at my mum's house but she's just phoned to cancel the appointment for this afternoon she said the toilet's working fine [sys] ok it must have been could have been a blockage further down what's the post code [usr] it's [pii] sorry it's [pii] [sys] the postcode yep no problem at all i think i spoke to you yesterday [pii] [usr] yes she said it wasn't flashing properly but now she's just phoned me to say it's working fine [sys] right no problem at all i'll get that canceled for you [usr] thank you [sys] that's ok cheers [usr] thank you [sys] all [usr] bye [sys] right thanks bye bye [usr] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes thank you for calling british gas services you're speaking to [pii] how can i assist you today [usr] hi i've got a message to say i've got an appointment booked today but i did cancel the appointment and i don't know what's happening cos the engineer had called me last time when i canceled the appointment [sys] hm [usr] and it doesn't seem to be getting through [sys] i'm sorry about that [usr] that's ok [sys] did you did you call in to cancel the appointment or do you do it online [usr] i called in i tried to do it online but there's it's not showing as a booking but i've got a message today saying that i've got an appointment [sys] ok let me have a look can i have your post code please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] please hold on ok do you wanna amend the appointment of book it for later on or you just wanna cancel everything and you'll call back to book it [usr] i i just need to cancel it and because we're changing the sink we don't need it anymore [sys] changing your boiler ok [usr] sink sink [sys] ok just waiting for the account to open up ok [usr] bye [sys] it's number 20 rows walk bye [usr] yes [sys] thank [usr] that's the one [sys] you there's no appointment booked in for today [usr] is that with [pii] [sys] is it a time or a appointment i thought it's a boiler service ok sorry let me just see with him ok i've canceled the appointment ok ok thank you [usr] ok [sys] have a [usr] great [sys] lovely day further [usr] all right thank you [sys] bye [usr] for your help bye you too bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] can i cancel an appointment er tomorrow please [sys] do you have a home care policy for british gas or is it just a chargeable job [usr] ohh it's just a one off no i've i've only got cover for my boiler [sys] ok what's the post code [usr] [pii] [sys] and the address please [usr] [pii] [sys] and what name is it [usr] [pii] [sys] no problem i'll get that canceled down for you now [usr] ohh lovely thank you very much [sys] you're [usr] bye [sys] welcome [usr] bye bye [sys] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name is how can i help you today [usr] hello i have an appointment on monday tomorrow that i'd to cancel please [sys] certainly could i have your postcode please [usr] yes it's [pii] [pii] [pii] [pii] [sys] and the first line of your address and your name please [usr] [pii] my name is [pii] [sys] thank you much [usr] do [sys] ok [usr] you want the reference [sys] yep [usr] number [sys] i've no it's quite all right i've got your [usr] ok [sys] details here i'll cancel them now for you [usr] wonderful thank you [sys] ok that has been canceled [usr] that's perfect thank you much for [sys] thank [usr] doing that i appreciate [sys] you much for your [usr] it [sys] call [usr] no problem [sys] no problem [usr] thank you bye [sys] have [usr] bye [sys] a good day take [usr] you [sys] care now [usr] too bye bye [sys] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning welcome to british gas my name is can i take your name please [usr] miss [pii] am [sys] hi [usr] i through [sys] there missus [usr] [pii] [sys] [pii] yes mr how can i help you [usr] i've got an appointment this morning for my drain and sewers to be cleaned [sys] ok [usr] and cleaned well cleaned well it uncleared er if there are any [sys] hm [usr] but i need to cancel the appointment and i need to cancel the appointment please [sys] ok can i take the post code for the property in question please [usr] [pii] [sys] yep and the first line of this address for me please [usr] [pii] [sys] thank you very much i'm just waiting for your details to load up on the computer if you just spare me a couple of seconds please and get that done for you i do apologize our system is running slightly slow to look for you now and was it online that you booked it mrs [pii] or was it do you speak [usr] miss [sys] to anybody [usr] [pii] it was over over the phone [sys] ok and just to confirm the post code to make sure i've heard you right you gave me [pii] [pii] [pii] [usr] that's correct [pii] [pii] [sys] yes [pii] do you did they give you a reference number by any chance for [usr] is [sys] the job [usr] it but it's on the phone that i'm speaking through [sys] ok no problem and you just you want to cancel the appointment for yourself [usr] it [sys] is that [usr] is [sys] correct [usr] for today isn't it [sys] i'll have to speak to the department because i don't have their details i'll email them [usr] ok [sys] to cancel the [usr] if [sys] job [usr] you can [sys] for [usr] cancel [sys] yourself [usr] the cancel the appointment please for [pii] [sys] no that's fine i told [usr] that's [sys] him the country [usr] number [sys] do you [usr] one [sys] know if he [usr] number [sys] was [usr] eight [sys] yes i 18 was it for the morning afternoon or all day do you do you remember [usr] morning [sys] roughly what time [usr] morning [sys] it was for morning that's fine leave it with me i'll get that passed on to them and we've canceled the appointment for today for you then ok [usr] thank you very much thank you [sys] my pleasure take care thank [usr] thanks [sys] you bye bye | 1Cancellation
|
[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately nine minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year hello [usr] hello i've [sys] hi [usr] got an appointment [sys] good day sir [usr] hi i've got an appointment booked with you and i just wondered if you could give me some idea as to when they're likely to come [sys] ok what was the time the appointment was booked between sir was it be between one [usr] it [sys] and six [usr] it [sys] or 12 and six [usr] i didn't get i didn't get any time at all i just i i rang through and it just it said it will be in the next 24 hours i did [sys] i [usr] it [sys] see [usr] online [sys] all right ok let's have a look do you mind providing me with your postcode and door number please [usr] postcode is [pii] [sys] [pii] [usr] [pii] [sys] ok was that [pii] [usr] yes [sys] alright thank you sir let's have a look alright the account is just busy coming up ok then i'll just need to confirm your name on the account sir the first line of your address and date of birth please [usr] [pii] [sys] and all [usr] [pii] and 27 of the 6th 1956 [sys] thank you mr [pii] ok let's have a look you said you booked an appointment online not too long ago [usr] yes at half past four [sys] i see hm and was that a plumbing appointment or which [usr] yes [sys] which [usr] it's [sys] type [usr] toilet [sys] of plumbing [usr] that's leaking the w the water's going through the ceiling [sys] i see ok let's see i see the job let's have a look what i can do is if this job is assigned to an engineer already i can call out of hours dispatch and find out more or less when he'll be there because they will be able to see how much jobs he's got assigned to him for the night let's then we'll be able to estimate from there but it says here the response time and between 1627 and one the afternoon of tomorrow that's the time the emergency time window depending on the amount of emergencies that comes in and the priority of the situation the response [usr] the [sys] time any time between the time you log the job which is 1627 up until 1 p.m. the next day that's within 24 hours it's less than 24 hours but that's why when they attempt when they are trying to to get to you for the latest it's one o'clock tomorrow afternoon [usr] one o'clock tomorrow afternoon [sys] tomorrow afternoon [usr] i don't i don't live in this house this is my it's my sister's house [sys] i see [usr] and she's [sys] the response [usr] disabled [sys] time is any time from from the time you booked the appointment up until that slot because it is quite a busy period at the moment and we're going into a very busy weekend but who there are the engineers on call will need to do at least 10 homes they'll need to respond to 10 homes and a job takes any time between 45 minutes to an hour and a half that's obviously gonna it's going to it's going to maximize capacity to its fullest that's why we give such a slot currently in this current busy period it's a wider slot the engineers can run accordingly because he's quite busy at the moment let me what i can do is the best i can do is call call the out of hours dispatch and see if there's any estimate as to when he can arrive [usr] ok [sys] ok [usr] well thank you very much [sys] let me just check i don't think this has been assigned to an engineer as of yet i don't see an engineer's name attached to this job but i'll give them a call anyway and just find out how they how they planning to to plan around this appointment ok and then just one question the leak at the moment is it still is it still continuously leaking at the moment are you are you not able [usr] i've [sys] to isolate [usr] i've watched [sys] the leak [usr] it i've had to turn off all the water for the house and my sister's disabled [sys] you have to turn the stop clock ok [usr] yes [sys] ok the water is turned off main water supply main water supply turn off and he said it's leaking outside the out of the system onto the ground [usr] it [sys] through the ceiling [usr] it's going through the ceiling [sys] machine [usr] into the room underneath yes [sys] federal and that cause any property damage thus far through [usr] not far no other than the ceilings discolored [sys] hm it's dropping into third room downstairs ok let me call dispatch and find out what they can do regarding this appointment i'll be with you shortly [usr] ok thank you very [sys] ok [usr] much [sys] thank you mister [usr] thank you bye [sys] hi mr [pii] thanks for holding sir just before i just before i call through i just got one quick question is that the only the only toilet that you've got at the moment [usr] well the there's no toilets working cos i've turned all the water off but no it's not [sys] not [usr] the only toilet that you [sys] ok [usr] could use [sys] i'll [usr] but not flush [sys] but obviously you can't use the other toilets because the water supply needs to be turned off otherwise that leaks constantly gonna run i see [usr] yes [sys] ok what did you say [usr] yes [sys] your what what condition has your your the vulnerable person in the old man [usr] my sister's disabled [sys] just [usr] she's mentally and physically disabled [sys] and she needs to use the toilet as well you can have it all full how to function for such a long time ok let me let me explain the scenario to them hopefully they can prioritize around this i'll be with you shortly [usr] thank you [sys] thank you sir hi mr [pii] thanks for holding ok i spoke to the engineer dispatch they did escalate it they will be sending an engineer any time from from now up until 7 a.m. the morning that's the best they can do from one at 1 p.m. because that's the emergency window they've reduced it up until 7 a.m. because they're saying it is quite busy at the moment the engineers are packed to capacity each engineer on the battery is currently attending up to 10 homes within the emergency time frame it is it is quite packed at the moment and obviously they need to plan their routes as well as to how they're going to travel to each of these homes to best fit the time scale that's that's that's the the current scenario the engineer will be there anytime from now up until seven the morning [usr] ok [sys] but preferably [usr] well if that's the best [sys] preferably [usr] you can do i'm [sys] in the night we we trying to get somebody out there within the night i've left [usr] the trouble is i don't live at this house [sys] when are you not when are you leaving [usr] well i i'll stay [sys] ok [usr] as long as i can but i can't stay all night [sys] i understand i know it's a difficult difficult decision because i said it's a there's probably many scenarios yours within the region that the patch covers this this is not an easy call for us to make as well and it's not an easy call for you to make i do understand that as well but it's it's we're trying our very best to accommodate each and every emergency that's coming in at the moment and the best we could do is to reduce yours to 7 a.m. [usr] ok thank you very much then [sys] ok mr all right anything else i can assist you with sir [usr] no that's all thank [sys] right [usr] you [sys] ok thanks for calling in today sir and i hope that all goes well with the appointment and i trust hopefully that it will be sometime during the course of the night because i said we've we've [usr] ok [sys] prioritized as highly as we could sir [usr] thank you very much then [sys] all right this all go well sir take care [usr] thank you [sys] ok [usr] bye [sys] good bye yes | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're speaking to my name is [pii] how can i help [usr] hi you're speaking to [pii] from pg services i have a customer was an on-demand job that you would to cancel is it possible if you can assist me [sys] what's the postcode [usr] the postcode is [pii] [pii] and [pii] it's number [pii] [sys] and what's the name of the address [usr] number [pii] and then it's cn cn [sys] sorry can i just get that postcode again [usr] it's [pii] [pii] [sys] ok it's number [pii] did you say [usr] yes [pii] [sys] ok she just wants to cancel it [usr] yes she wants to cancel [sys] ok it's canceled [usr] ok thank you much [sys] ok thanks bye [usr] will the customer receive a confirmation [sys] i don't think it's just it's canceled at this end [usr] ok thank you [sys] ok | 1Cancellation
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor good evening you're through to my name is how may i help you today [usr] hi there i booked in for plumber to come and unblock my toilet tomorrow but the blockage is cleared [sys] ohh right [usr] we have [sys] it's all clear i take it is looking to to cancel a visit [usr] yes [sys] are you [usr] i i just [sys] yep [usr] i was brushing my teeth and then i just heard it just clear through [sys] right [usr] it and then it that [sys] that's absolutely fine can i just take the post code for the property [usr] sure e s e 18 l f [sys] thank you and the first line of your address there [usr] 53 beads cut [sys] ok just one moment sorry just to make sure i have her postcode postcode right was that s [pii] [usr] no [sys] and then the second part was [pii] sorry [usr] sierra echo 18 sorry lima fox [sys] ok [usr] and then i was gonna ask you do you have any because i said i heard you're partners with british gas do you have anything a insurance or a policy you can take out to help [sys] yes yes british gas do offer a policy whereby i believe it's approximately 12, 12 or £13 a month for a contract to cover your plumbing and your drainage [usr] ok that might be useful because where my block is is very old building [sys] right i [usr] in [sys] see [usr] the future we might you don't know rod you've come out to me before to help [sys] i mean if you give us a call any time between eight am and eight pm during the day we can get this get that set up for you if you just mentioned to one of my colleagues you want to take out some plumbing cover [usr] ok [sys] they'll be able to go through the accurate prices with you and get that all arranged and set up for you and i think i've got your job details here can i ask you to confirm your name as well [usr] it's [sys] please [usr] [pii] [sys] great ok yes i've got the booking here for to to tomorrow i'll get that all canceled for you [usr] ok [sys] and thank you very much for letting [usr] no [sys] us know about [usr] thank [sys] that [usr] you thanks much and i'll have a look at that because that might be useful you save about 12, £13 a month [sys] approximately but obviously once you speak to my colleague they'll give you the exact price [usr] ok [sys] on that [usr] and that will be something if this happens a block i could call you to come out and have a look at it [sys] exactly if you have a plumbing fault water leak a blockage it's covered under that insurance policy [usr] and what about [sys] you don't pay anything for calling us out [usr] and a leak outside the building as well if it's on the outside would it have a [sys] with flats it works slightly different with flats it's only what's inside the flat not outside the flat [usr] ok that's [sys] not in communal areas or in other in other spaces it'll only cover your your particular flat [usr] ok that's fine all right all right thank you much ok have a [sys] no [usr] good night [sys] problem [usr] thank [sys] at all [usr] you [sys] you too [usr] ok bye [sys] take care bye [usr] bye [sys] bye | 1Cancellation
|
[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two if you would to discuss an invoice or have a finance hello [pii] [usr] hello good morning we have a job booked in one of the original was supposed to call yesterday i wasn't able to turn up i just wanted to cancel that job if i could please [sys] what's the postcode please [usr] it's [pii] [pii] [sys] okey dokey no problem i will let him know [usr] thank you very much [sys] thanks bye [usr] bye [sys] bye [usr] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help you today [usr] yes i need to cancel a call for monday please [sys] no worries can i take your post code please [usr] [pii] [pii] [sys] and your first and last names [usr] my name is mrs [pii] [sys] on the first line of the address [usr] [pii] [sys] thank you and that's all canceled [usr] thank [sys] for you now [usr] you it's just i've been able to get somebody to come down today you couldn't do it today [sys] no worries it's [usr] ok [sys] ok [usr] thank you then bye bye [sys] you bye bye bye | 1Cancellation
|
[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi this is how can i help ok can i take the post code please [usr] hi i made a booking to them and i just need to [sys] and [usr] cancel [sys] i'm gonna need you to [usr] it [sys] confirm the first line of the address as well as your full name for me please [usr] [pii] [sys] ok great i will go ahead and cancel that for you you're welcome take care [usr] [pii] [sys] bye bye [usr] and it's [pii] thank you very much cheers bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services pray two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at down on demand how may i help [usr] hi i've booked appointment for tomorrow can i cancel it please [sys] yes certainly can i take the postcode [usr] [pii] [sys] and your name [usr] it's [pii] [sys] the first line of the address [usr] it's [pii] [sys] that's great you're ok now are you [usr] that's [sys] resolved [usr] fine [sys] it i'll close that off if you need us in the future just give us a call [usr] ok that's lovely thanks for your help today [sys] cheers thanks for letting us know [usr] you bye [sys] thank you bye | 1Cancellation
|
[usr] he's thinking [sys] thank [usr] all [sys] you for [usr] day [sys] calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] just [sys] if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit [usr] sorry [sys] dino dot com for details alternatively please hold and your call [usr] i'm [sys] will be transferred [usr] to listen to options [sys] to a customer service advisor we record calls for quality and training purposes hi [usr] hi i wonder if you can help me i've got a booking for tomorrow but i need to cancel the appointment [sys] ok have you got british gas home care cover or was it [usr] no [sys] booked with [pii] no [usr] book [sys] right [usr] through diner [sys] ok [usr] rod [sys] no worries can i just take have you got a reference number [usr] no problem two seconds [sys] no problem [usr] that is dy drive 3461051 [sys] ok could you just confirm the name on the booking for me please [usr] [pii] [sys] yep and just the first line of address and postcode [usr] [pii] ll [sys] that was [pii] [usr] [pii] [sys] all right i was gonna say then that's not even down right i thought you said [pii] [usr] no [sys] yes you just want me to cancel that for you [usr] yes please yes [sys] all right then no problem i'll get that canceled for you now thanks for calling and letting us know [usr] lovely cheers then thank you [sys] all right no worries take [usr] bye [sys] care bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to how can i help [usr] hiya i'm wondering if i can get somebody out [sys] sorry [usr] is there anyone who can come out to fix the drainage blockage [sys] what seems to be the problem [usr] the toilet full to the brim it it must be black but the water's coming through me shower [sys] right ok and how many toilets do you have in the property [usr] just one [sys] and do you have a hard car with british gas for plumbing and drains [usr] sorry [sys] do you have a home care cover with british gas for plumbing and drains [usr] i don't think no [sys] ok what's your postcode [usr] it's [pii] 8 [pii] [sys] [pii] [usr] [pii] [pii] [sys] yep [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] ok what's your first line of your address [usr] [pii] [sys] what's the number [usr] it's [pii] [sys] [pii] we're just trying to to locate that address [pii] [pii] then [pii] er [pii] right right we can get an emergency appointment someone to come out today it it'll be out of hours that will be £212 to to unblock the train it'll be by cash or card on completion of the job is that gonna be all right [usr] i don't get paid for it in the morning but it it's all it's all over the everyone found it [sys] right ok i'll just take your details down what's your name [usr] it's [pii] [sys] [pii] and what's the best contact number to call you from [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] ok right is there anybody vulnerable at home that we need to be aware of [usr] no [sys] no and did you say that er that the toilet was overflowing [usr] the toilet fall to the room [sys] ok [usr] but but me shower is a walking shower and that just keeps filling up [sys] ok [usr] i mean i've emptied loads of buckets but it still just keeps filling up [sys] ok [usr] what the payment wasn't [sys] right [usr] down and everything but not i seems to stay away from him [sys] ok i've booked in for you as an emergency appointment the engineer will be in contact with you to let when he's on his way we do work at 24 hours they do and we'll try to come before midnight but they'll be in contact with you all right [usr] i i can't pay tonight though that's what [sys] you can pay by card are you not able to do that [usr] no i've only got 100 and 50 in my bank till tomorrow [sys] right you'll have to ok you'll have to explain that to the engineer when he called you and just tell him that you can only pay that much and then see if they can make some arrangements [usr] and what if he [sys] right [usr] says now [sys] well i mean i i mean i've done what i can for you i [usr] well [sys] mean [usr] it's [sys] there's nothing else [usr] sending [sys] that i can do [usr] someone out if i can't pay them [sys] right ok what would you wanna the only thing that is what i'm saying is if you can make a payment now and then make the rest tomorrow you can try the if the engineer accepts but if you want i can go ahead and cancel this job for you what do you prefer [usr] well you'd have to cancel it because i don't want them coming out and then saying no do what i mean [sys] ok then no no problem [usr] right [sys] all [usr] thanks [sys] right [usr] anyway bye [sys] i'll do that bye bye [usr] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] can i cancel an appointment er tomorrow please [sys] do you have a home care policy for british gas or is it just a chargeable job [usr] ohh it's just a one off no i've i've only got cover for my boiler [sys] ok what's the post code [usr] [pii] [sys] and the address please [usr] [pii] [sys] and what name is it [usr] [pii] [sys] no problem i'll get that canceled down for you now [usr] ohh lovely thank you very much [sys] you're [usr] bye [sys] welcome [usr] bye bye [sys] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well could i know my name is [pii] how can i help [usr] hello there i booked an appointment last night and when i rang up iii i think i did it on the wrong post code i just wanted to confirm if it had been canceled or it had been changed [sys] right [usr] if that's [sys] ok [usr] ok [sys] give me a moment let me get into some details here let's have a look what's the right postcode what's the correct post [usr] hu five [sys] yep [usr] [pii] [sys] one moment here right ok it's not showing in that one but it may just have amended the other one in which case it may not show and what was the other postcode [usr] yo [pii] [sys] yep [usr] [pii] [sys] one moment let me have a look into that one as well it will be the same area let me go and if i just take your name and the first line of the address that you put in the booking that makes sense [usr] er [pii] and the address where the problem is should have been [pii] if not it's [pii] [sys] that's fine not a problem right one second then let me have a look into right ok they canceled down that job that was incorrect for you right one second right again it was the toilet taking a while to go down right not a problem right are you ok just hold for me for a minute because i'm pretty sure it's gonna be in the same office for both [usr] sounds [sys] one minute just gonna have a quick look into the other one [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online hello sorry about that thanks much for holding i'm just having a look into it give me a moment [usr] hello [sys] because it is two separate two different teams that the two postcodes fall into let me pop you over to the team for the hu five because it looks it might well have already been passed over but they use a slightly different system for it give me a second i'll bob you through and we'll see about see and make sure it's all booked in for you go on [usr] ok thank you just just to just [sys] it's [usr] to confirm [sys] canceled [usr] the [sys] completely [usr] y 26 job is it [sys] now [usr] is [sys] that's [usr] canceled [sys] all canceled [usr] if that's [sys] down [usr] all right [sys] for it as i say the other [usr] thank [sys] team uses [usr] you [sys] a slightly different system to store some of the stuff on one moment let me get you across i'll double check but the io 26 is fully canceled [usr] thank [sys] down [usr] you [sys] one sec dino is the uk s expert repair service offering fast professional well yes ok [usr] hello there i've talked to er from road i've got a toilet i've taken [sys] do [usr] the water [sys] you [usr] to drain [sys] have [usr] away and hope [sys] a home care policy ok i would advise you to [usr] no [sys] get somebody in your local area just because we are based in [pii] and we would charge for the travel from [pii] all right no problem [usr] right ok [sys] thank you bye [usr] that's fine all right thank you bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to how may i help [usr] hi i've made a an online booking for an engineer visit tomorrow which i wish to cancel [sys] you want to cancel all right ok can i take your post code [usr] [pii] [sys] can you confirm your name please [usr] [pii] [sys] the first line of your home address mr [pii] [usr] seven d side [sys] that's great you've resolved the problem now have you [usr] it's been resolved but if there's any change we'll reschedule [sys] right ok that's fine that's all done for you if you need us just give us a call back [usr] all right brilliant thanks [sys] you're [usr] for your help [sys] welcome cheers thank you bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] he's just getting all of his stuff back out again but he's just getting all of his stuff back out again he's finished but i found another whole [sys] dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hi you're speaking to how can i help [usr] hi i've got an appointment booked for today but we don't need it anymore we think we've found another cause of the problem [sys] ok can i take your postcode please [usr] sorry the post code [sys] yes please [usr] [pii] [sys] yep [usr] [pii] [sys] and the first line of your address please [usr] [pii] [sys] miss [pii] [usr] that's it [sys] well thanks for letting us know but that's all been canceled now [usr] lovely thank [sys] thanks [usr] you [sys] a lot [usr] bye [sys] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning this is [pii] you're talking to [pii] how can i help you [usr] hi there good morning i had a placed the request for a plumber yesterday and he came round at about quarter to seven yesterday evening he was here for about 20 minutes and said he had to go to another job i think the job was much too big for him he said well you might have to get british gas because it might involve bringing up the carpets and the floorboards and the tiles off the wall which would mean replastering and all the rest of it i'd to cancel him he said he was gonna call me at eight o'clock this morning but he hasn't about to cancel it [sys] ok what's the postcode of the job sir thank you [usr] it's [pii] [sys] yes [usr] [pii] [sys] thank you and the first line of the address [usr] it's [pii] that's the one [sys] right ok just looking at the notes on the job ok you just you just want to cancel this job now mister [pii] [usr] it it it i think it's quite a big job because it's a big house but it looks the carpets are gonna have to come up and the floorboards and perhaps in the bathroom the tiles that come off the wall take the plaster board off to find out where the leak is cos it's all under the floor and there's the other compound factor was there underfloor heating as well which it it could be the underfloor heating that's gone and he said you don't touch that thing [sys] ok no no problem thanks for letting us know anyway i'll i'll cancel that now thank [usr] all [sys] you [usr] right thank [sys] cheers [usr] you man cheers [sys] thank you cheers thanks bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes speaking how can i help you [usr] hi excuse me i book an appointment before half an hour i would to cancel it please [sys] ok what was the appointment for [usr] for unblocking drainage [sys] ok let's take your details what's the postcode of the property there please [usr] [pii] [pii] [sys] thank you and the address [usr] pardon [sys] and what is the address [usr] [pii] [sys] ok and can i take your name please [usr] [pii] [sys] i see that ok i'll get that canceled for you [usr] thank you much have a good day bye [sys] thank you bye bye | 1Cancellation
|
[sys] thank you for calling dino mod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you've now booked drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at dino how can i help hello the line is not very very clear i'm not able to hear what you're saying [usr] do i need to cancel it ok [sys] i have just heard you said you wanna cancel right [usr] yes [sys] what's [usr] i've [sys] the [usr] got to call back coming tomorrow but i need to cancel it because something else has come up in the afternoon that i [sys] and what's the [usr] have [sys] postcode [usr] to go to it's a social eh what is it eh 153 px [sys] three px what's the first line of your address [usr] [pii] or doctor [pii] garden [sys] ok right ok i'll go ahead and [usr] i'm [sys] cancel [usr] sorry [sys] that for you now all right [usr] i need to cancel it because i because you can't guarantee that he'll come anywhere if you could come in the morning i could do it but it's an appointment at 3 to 430 i cannot i have to do it it's not something i have any choice about i can't be available between eight and six [sys] the appointment has been raised for you on the 23rd which is friday [usr] on the 23rd i thought tomorrow [sys] no it's not tomorrow it's on the 23rd of february [usr] on friday [sys] which is friday friday [usr] between eight and six [sys] well it's between 11 and 12 that's what's on there but eight and six but on [usr] right [sys] friday [usr] ok they're trying they're gonna try and get to it between 11 and 12 but if it's not tomorrow then it's fine [sys] no [usr] i thought it was tomorrow i had it in my [sys] no [usr] diary for tomorrow [sys] well it's showing on there that is on the 23rd of february [usr] well that's fine then isn't it i don't need to cancel it thank you [sys] no all right you're welcome take care now bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes the current wait time is approximately 24 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] i booked an online appointment for next friday for a property of [pii] and i'd just to cancel it please because it's been sorted [sys] ok can i take the postcode [usr] [pii] [pii] hello [sys] ok if you could just confirm your name as well please [usr] my name's [pii] [sys] ok that's fine i'll go ahead and cancel that for you anything [usr] ok [sys] else i can help you with [usr] no that's it that's all i had to do thank you [sys] you're welcome take care [usr] right thank you bye [sys] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening you're through to my name is how can i help you today [usr] hi our downstairs toilet in our house seems [sys] hello [usr] to be [sys] you [usr] hello can you hear me hello can you hear me [sys] can hear you [usr] i do a downstairs toilet and our house seems to be r [sys] how [usr] dra [sys] can [usr] our [sys] i help [usr] downstairs toilet and the house seems to be draining really slowly i've just looked at our manhole cover outside and seems to be quite high up in the level i don't know if there's some blockage or or something that that's happened potentially within our house that's affecting the the the toilet downstairs [sys] ok and do you have british gas cover for plumbing and trains [usr] no i don't [sys] hello can you hear me [usr] i can hear you hello [sys] and is it a domestic property [usr] domestic [sys] is it a domestic [usr] it is domestic [sys] and i think the phone's a bit late for some reason [usr] ok [sys] can i take your first can i take your first and last name please [usr] it's [pii] and the surname is [sys] [pii] and can i take your telephone number please [usr] telephone number is [pii] [sys] [pii] [usr] [pii] [sys] that's great [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and the first line of the address please [usr] it's [pii] [sys] and the postcode [usr] [pii] [pii] [sys] [pii] thank you and do you have an email address i can take from yourself [usr] that is [pii] [sys] [pii] and there's no vulnerable adults at the properties there [usr] no [sys] thinking and it's just the downstairs toilet that's [usr] correct downstairs toilet it's just taking time and then outside in the manhole it seems to be some higher level there [sys] ok i'm just making some notes for the engineer what i'll do is pop this into the system and the system will tell me when we can get someone out to you [usr] ok [sys] and i'll meet you at the prices as well [usr] ok [sys] the next availability there is tuesday the 10th and prices would start from 100 and £80 including va t is that ok [usr] that should be fine [sys] perfect and you're ok to pay by cash or card [usr] that should be ok is there is there anything sooner or is it just just then [sys] no that's the earliest one due to the situation you have [usr] ok alright er that's fine what what i'll probably do is i'll i'll get back to you i'll see if i can get anyone sooner and then if if not i might give you a call back then [sys] right i'll get this canceled down for you then ok [usr] ok all right thanks for that cheers [sys] cheers [usr] bye [sys] bye [usr] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i did did that you can now book plumbing services online [usr] thank you [sys] in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there you're through to [pii] at [pii] how can i help [usr] hi i booked you online to come out tomorrow to look at a toilet [sys] right ok [usr] but i need to cancel it it's [sys] ok [usr] for [sys] that's fine [usr] it's claremont medical centre [sys] ok i need to take some information bear with me a moment then ok what's the postcode [usr] [pii] [sys] is [usr] [pii] [sys] that [pii] [usr] [pii] [pii] [pii] [sys] [pii] and what's the name [usr] my name's [pii] but the the it's for me claremont medical center [sys] that's fine do you want me to cancel out for tomorrow is that right [usr] can you cancel that [sys] that's fine that's done for you then anything else i can help you with [usr] no that's great thank you very much for your help [sys] thank you bye [usr] bye [sys] right | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] [usr] hi there can you hear me you sounded a little bit out of range [sys] ok [usr] then ok great hi i called yesterday to to book for somebody to come out to clear my drain tomorrow but i think that i've cleared the blockage for now i'd to cancel that for [sys] right [usr] you [sys] ok [usr] i've got a reference number if [sys] it's [usr] that [sys] kind [usr] helps [sys] of can i take your postcode [usr] ls seven [sys] yes [usr] [pii] [sys] and your name is [usr] [pii] [sys] can you confirm the first line of the address for me [usr] [pii] [sys] that's great i can close that off for you mrs [pii] that's fine if you do need us in the future just give us a call back [usr] ok thanks very much just a small point i i'm i'm not missus i and ii i really dislike it when people assume misses when talking to me i understand why you might do that but it would put me off calling [sys] right ok i'm sorry about that [usr] it's all just if it's a helpful thing to know i'm not sure i'm not sure is [sys] that's fine [usr] ok thank you [sys] ok sorry about that [usr] no [sys] miss [usr] no no problem thank [sys] as i say [usr] you [sys] it's all closed off for you anyway [usr] ok [sys] if you do need us in the future just give us a call back that's fine [usr] well thanks for your help [sys] cheers [usr] thank [sys] thank [usr] you bye [sys] you bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] no none of the above [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one it will require upcoming service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to my name is how can i help [usr] hi yes i have an appointment booked for this afternoon which i'd to cancel it for a drain unblock please [sys] ok what's your post code please [usr] it is [pii] [sys] and the first line of your address please [usr] [pii] [sys] ok all right no worries and who am i speaking to please [usr] [pii] [sys] alright no worries that's canceled for you now [usr] ok thank you very much [sys] no problem cheers [usr] cheers [sys] take [usr] bye [sys] care bye | 1Cancellation
|
[sys] good afternoon donna plumbing [pii] speaking how can i help [usr] hi we manage an airbnb in [pii] and we've got a leak that's coming through the ceiling from the sink in the bathroom [sys] right [usr] is it any time somebody could get out to it today [sys] right are you a british gas customer for that property or [usr] no [sys] no right bear with me for a moment and what's the post code [usr] can you just bear with me one second sorry i'm multitasking i'm we we run 42 airbnb as you can imagine [sys] right ok [usr] can have just one second it is ch 35 sb [sys] sorry could you repeat that again please [usr] ch three five s for sugar t for tommy [sys] right if you just bear with me for a moment i'm just gonna pop you on hold just i can speak [usr] ok [sys] to [usr] thanks [sys] a colleague hello sorry to keep you yes we would it's nine let me just double check it's £95 plus that per hour i think i believe [usr] that's fine we've got to get it sorted [sys] if i could just take a few details from you it [usr] ok [sys] is payable after the engineers had completed the work [usr] thanks that's [sys] if [usr] fine [sys] i could just take your your name please [usr] that is [pii] [sys] and are you is that [pii] [usr] [pii] [sys] [pii] sorry [pii] was that sorry [usr] ok [sys] [pii] [usr] [pii] b er [sys] sorry [pii] er sorry you keep breaking up can i take the the [usr] hi [sys] property postcode again sorry [usr] [pii] [sys] [pii] [usr] [pii] it's [pii] [sys] all right ok and can i take a contact telephone number [usr] [pii] [sys] [pii] [usr] [pii] [sys] yep [usr] [pii] [sys] ok that's fine i'll i'll raise the job for you and then it's a leak through [usr] the the upstairs in the bathroom it looks it's the sink [sys] right it's the leak in the sick is it coming through the ceiling at all or [usr] it is [sys] ok no that's fine i'll i'll write a job and then the engineer will give you a call just before arrival [usr] ok and are they ok to access the lockbox code [sys] the what sorry [usr] but are they ok to access with a lockbox code [sys] unfortunate an engineer does need to be sorry because you do need to be present at the property [usr] ok i'll have to cancel it then because i'm not anywhere near the property [sys] ohh [usr] at the moment [sys] right unfortunately we're not able to attend without somebody being in the property [usr] ok [sys] ok [usr] all right [sys] thank [usr] then thanks [sys] you | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to how can i help [usr] hi there i've got an appointment with you tomorrow which i need to cancel please [sys] sure can i just take the postcode please [usr] it's [pii] [sys] and the first line of the address please [usr] [pii] [sys] thank [usr] [pii] [sys] you and you just wish to cancel it [usr] that's right yes [sys] no problem well thanks for letting us know but that's all been canceled now [usr] ok perfect thank [sys] all [usr] you very much [sys] right [usr] thank [sys] thanks a [usr] you [sys] lot [usr] bye [sys] bye bye | 1Cancellation
|
[sys] thank you for calling dino rod you're about to be put through to our emergency line if this is not an emergency please call back between our usual opening hours of 8 a.m. and six pm monday to friday thank you [usr] you [sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i see [sys] i'm [usr] respect [sys] sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] r [sys] we record calls for quality and training purposes [usr] derby's brilliant start story is the first minute [sys] good afternoon you're through to dino [pii] speaking how can i help [usr] good afternoon i i've booked a job for tomorrow which i've managed to sort out now i wanted to cancel the the works order [sys] what what's the postcode please [usr] it's [pii] [pii] [sys] and your full name please [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] it was booked in for tomorrow [usr] tomorrow correct i've got your reference number if that helps you [sys] no that's fine i've got the job for you you just want to cancel that down [usr] canceled it's been sorted thank you [sys] that's not a problem i'll close that down for you then all sorted [usr] thank you very much bye now [sys] you're welcome take care bye [usr] you too [sys] flipping weird comments into normal convo ok just head down this hall out into the main concourse up your booty hole and then around on the | 1Cancellation
|
[usr] look at really [sys] thank you for calling dino [pii] [usr] we've got [sys] partnered [usr] from [sys] with [usr] the [sys] british [usr] fifth to [sys] gas [usr] 23rd and then 27th [sys] please [usr] to the [sys] listen [usr] 31st [sys] to the options carefully we can get you to the right team [usr] but [sys] if you need [usr] she [sys] any [usr] left [sys] help with [usr] on the [sys] a drainage problem [usr] four [sys] press one [usr] have [sys] if [usr] a message [sys] you require [usr] call [sys] our plumbing [usr] call [sys] services [usr] [pii] and just ask [sys] press two or if you have [usr] you [sys] did [usr] trophy [sys] you [usr] call [sys] know that [usr] her [sys] you [usr] please [sys] can now book [usr] i'll take [sys] drainage services online [usr] the [sys] in a few easy clicks [usr] i'll give [sys] visit [usr] i'll give [sys] dino.com [usr] you an email and right [sys] for details [usr] me if i let's sort all [sys] alternatively [usr] this out [sys] please hold and your call will be transferred to customer service advisor [usr] it's fine [sys] we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to bust pipes and busted boilers we're here to help hello you're speaking to [pii] at di on demand how may i help [usr] hi there i need to cancel an appointment for tomorrow please [sys] all right can i take your postcode [usr] [pii] [sys] yes [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] and your name [usr] [pii] mister [pii] [sys] that's great and you've sorted it out have you mr [pii] [usr] fun funnily enough we do [sys] great ok [usr] one of the managers just managed to fix it [sys] all right ok if you notice in the future just give us a call back it's fine [usr] ok perfect [sys] thanks for letting [usr] thank [sys] us know [usr] bye [sys] cheers [usr] now bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino with one of the you good afternoon you through to [pii] is speaking how can i help [usr] hello dear it's [pii] here [pii] i spoke yesterday and said that someone would come out today because i've got an overflow drain and ii i know they said they'd come out today but i'm just double checking that you are gonna come out cause i've also got a sick husband and i'm a bit worried because it's just me trying to deal [sys] i'll have a look for you what's the post code of the address please [usr] say that again [sys] what's the postcode of the address please [usr] i'm sorry i did you ask for my address [sys] your postcode [usr] postcode sorry [pii] [pii] [sys] and first line of the address [usr] [pii] [sys] you have been booked in today between eight and six [usr] that's ok that's fine i don't need to say anything else i've definitely booked in today thank you [sys] no [usr] time [sys] worries take care [usr] thank you bye [sys] thank you bye bye [usr] a | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi if there's an how can i help [usr] i wanted to book someone to come and clear a drain [sys] right is this regarding a domestic property or a commercial [usr] well i'm the landlord of the flat i don't know if that makes me domestic or commercial i think it's domestic but [sys] ok the properties are used for domestic purposes or commercial [usr] it's somebody lives there [sys] ok and do you have any type of cover with british gas in regards to plumbing and drains [usr] nope [sys] no ok can i take the postcode [usr] [pii] [sys] please [pii] [usr] [pii] [sys] [pii] ok and if you could just explain what the issue is in a bit more detail please [usr] it's a a dr a drain and it's blocked it's blocked and it's flooding the area outside of the back door of the flat alone [sys] it's a blocked external drain which is overflowing [usr] yes [sys] is it over flowing with sewage or kitchen sink waste [usr] it's kitchen sink waste and stuff that [sys] right ok based on what you've described to me the soonest we'll be able to get an engineer sent out to you will be on monday [usr] right [sys] now i i don't know if you'd me to discuss the price and the procedure as well [usr] might as well [sys] no we don't have a call out fee you we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to the quote for the engineer to then start the work as it's payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. the starting price for unblocking is 100 and £70 [usr] jesus christ [sys] and that's va t included this attention [usr] ok thanks very much i'll cancel that i've i've done it the reason i was ringing was because it was on i didn't get any response from the online thing but thanks i'll i'll i'll get someone else thanks very much [sys] right you're welcome take care | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage servicess online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] chance of that [sys] we record calls for quality and training purposes hi you're through to how can i help [usr] i wonder if you could please i made a booking on online on saturday for someone to come today with a block drain one of your colleagues phoned us this morning to say that they were unable to come today but we will arrange it for tomorrow but i've made other arrangements and somebody's been sorted it out i wanted [sys] you just [usr] to [sys] want [usr] make [sys] to cancel [usr] sure [sys] it [usr] that that was canceled can i give you the reference [sys] yes please [usr] it's dy wo 38 sorry sorry start again 3481017 [sys] thank you and just confirm your name for me [usr] my name is [pii] [sys] thank you no problem sir i'll cancel that for you now thank you for letting us know [usr] that's most time thank you very [sys] take [usr] much indeed [sys] care [usr] thank [sys] bye [usr] you bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you the right team if you need any help with a drainage problem press one if you require our plumb service press two or if you have existing health care policy it's three did that you can now book drainage services online in a few easy click visit dino.com for details alternatively please hold and your call will be transferred to ac service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book a point online just visit tho.com hi this [pii] how can i help [usr] are you alright i've got an appointment for tomorrow i just need to cancel it please [sys] ok all right can i take the postcode please [usr] it's [pii] [pii] [sys] what's your name [usr] it's [pii] [sys] and the first line of the address [usr] one can use [sys] that's fine i'll go ahead and cancel that for you anything else i can help you with [usr] that's [sys] great [usr] that's [sys] thank [usr] it thank [sys] you take [usr] you [sys] care bye bye now [usr] no no no | 1Cancellation
|
[usr] really [sys] thank you for calling dino [pii] partnered with british gas [usr] sorry [sys] please listen to the options carefully we can get you to the right team if you need any help with a drainage [usr] should [sys] problem [usr] be nice [sys] press one if you require our plumbing services press two [usr] think [sys] or if you have an existing home care policy it's three [usr] that should be ok [sys] did that you can now book drainage services online in a few easy clicks visit dino [usr] i [sys] dot [usr] just [sys] com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi i just wanted to cancel a visit on tuesday please [sys] ok let's have a look can i just take the postcode please [usr] it's [pii] [sys] ok let's have a look and just confirm for me the contact telephone number the job was booked with [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] ok that's fine we'll get that closed and canceled now for you not a problem at all [usr] ok [sys] anything else we can help with [usr] no that's fine thank you [sys] thank you very [usr] thanks [sys] much for your time have [usr] bye bye [sys] a nice day [usr] bye right now | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help you [usr] hello are you able to put me through to a lady called [pii] at all [sys] to where sorry [usr] a lady called [pii] [sys] i have no idea you've come through to the head office in [pii] i don't know [usr] ok [sys] who [usr] no worries [sys] that is [usr] are you able to cancel any bookings for me please [sys] certainly [usr] lovely perfect thank you the postcode's [sys] what's [usr] [pii] [sys] [pii] [usr] and then [pii] [sys] ok no problem and the first line of the address thank you [usr] is [pii] green quarry [sys] ok i've got the job ok thanks for that and right ok the job was put on the what was the name on the on the who bought the job thank you [usr] er i booked the job she didn't ask for my name [sys] all right site contact name [pii] that's that's [usr] yes [sys] not [usr] that's [sys] you [usr] correct no no no i booked it on behalf of [pii] [sys] ok right no problem you just just cancel block five now he have he has the job been completed by somebody else or you just want to cancel that's all [usr] please [sys] just just just [usr] if you could [sys] cancel [usr] yes please [sys] ok thanks for letting us know anyway [usr] ok perfect [sys] thank [usr] lovely [sys] you [usr] thank you much [sys] bye now [usr] thanks bye [sys] bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're speaking to [pii] at nano and demand how may i help [usr] good afternoon i rang this morning and i've got an appointment for tomorrow between eight o'clock and 1 p.m. [sys] yes [usr] name's missus [pii] i'm afraid i've got to cancel it because we've managed to get someone in today to do it thank you [sys] all right ok can [usr] right [sys] i take the postcode [usr] right thank you [sys] well [usr] right bye [sys] i need the postcode to cancel the appointment [usr] sorry the postcode is [pii] [sys] [pii] and the first line of the address [usr] [pii] [sys] you mrs [pii] [usr] that's right [sys] that's fine mrs [pii] i'll cancel that for [usr] ok [sys] you thanks for listening [usr] you very [sys] thank [usr] much [sys] you [usr] thank you bye [sys] bye [usr] bye | 1Cancellation
|
[sys] thank you follow dino rod partners with british gas please litter the options carefully we can tutor the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to dino past british gas [pii] speaking how can i help [usr] hi there good morning i phoned up last night and i booked an appointment for someone to come out and sort our drains out [sys] ok [usr] but the earliest the earliest they could do was monday and obviously we we we wanna get it sorted sooner we found somebody else that can come sooner can i cancel that appointment please [sys] of course what's the postcode [usr] it's [pii] [pii] [sys] and the address please [usr] [pii] [sys] and what name is it [usr] [pii] [sys] no problem i'll get that canceled for you now mr [pii] [usr] all right lovely thanks ever much [sys] take care bye now [usr] cheers bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press [pii] if you require our plumbing services press [pii] or if you have an existing home care policy it's three did that you can now book drainage services online a few easy clicks visit diner.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes china is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and good evening you're through to dina how can i help you today [usr] hello i booked someone to come out to fix me drains today and and i got a call a couple of hours or ago saying no one was gonna come and they'd be coming tomorrow morning and i was a bit upset and she said well find someone else then but i've booked it well we did find someone else we called in to cancel it [sys] what's your postcode please [usr] [pii] [sys] and the first line of the address [usr] [pii] [sys] and can you confirm your telephone number please [usr] one moment it's [pii] [sys] thank you i've got that canceled down for you is that ok [usr] it's canceled brilliant ok then [sys] correct [usr] thanks for doing [sys] have a good [usr] see [sys] evening [usr] you bye bye [sys] why | 1Cancellation
|
[sys] thank you for calling dino rod [usr] there's no [sys] partners [usr] what's [sys] with [usr] it [sys] british [usr] in that [sys] gas please listen to the options carefully [usr] put [sys] we can get [usr] in [sys] you [usr] that [sys] to the [usr] room [sys] right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy if did that you can now book drainage [usr] well [sys] services [usr] we need [sys] online [usr] we [sys] in a few [usr] a home [sys] easy [usr] care policy [sys] clicks visit dino dot com for details [usr] pepper [sys] alternatively please hold and your call will be transferred to a customer service advisor [usr] you're funny [sys] we record calls for quality and training purposes [usr] i sent it to me me and not gonna meet her [sys] good evening speaking how can i help [usr] hi you all right mate er i've got a block drain at the back of my house i just need someone to come look at it preferably tonight really [sys] right is the drain is over overflowing [usr] it's not but it did the other day and it's and i managed to unblock it a bit cos there were some wipes in it but now [sys] right [usr] it's happened again and and it's not unblocking at [sys] right [usr] the gym [sys] how many dollars do you have in the house [usr] two [sys] is are they working [usr] a second [sys] is it both of the toilets are working [usr] they were working but the the water level is high in them no they're not going down if i if i flushed it it'd come up it's come up out [sys] right ok but you can use it for the time being [usr] no not really that's why i just want to come out tonight [sys] right ok if the both of the toilets are not in working order and i can book as an emergency appointment for you have you got british gas plumbing and drainage cover [usr] no [sys] ok is it a residential or commercial property [usr] residential [sys] can i just start taking your postcode please [usr] the postcode is [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you is the drain which is blocked outside is it over is the water coming out or [usr] no it's really high though [sys] very high ok and both of the toilets are not usable [usr] i know [sys] ok ok can you please confirm the first line of your address for me [usr] pardon [sys] can you please confirm the first line of your address [usr] had fun [sys] ok hm [pii] thank you [pii] [pii] can you please confirm your full name for me [usr] [pii] [sys] mr [pii] [usr] it would [sys] thank you can you please confirm your best contact number for me [usr] this one i'm calling up or [sys] ok [pii] bye [pii] would you spell your first name [pii] [usr] no [pii] [sys] [pii] [pii] ok thank you and you want to book as an emergency appointment as both of the toilets are not in working order is that correct ok no problem is locked both toilets are not working has anybody got any medical conditions or any vulnerabilities [usr] no [sys] ok thank you and it is going to be just you will receive you will receive a text message as a confirmation that your appointment has been booked for tonight and it is engineer will attend in next you will receive a phone call from the engineer that he's he will let that he's coming to attend the job in the next couple of hours the appointment has been booked [usr] what [sys] and [usr] time what do roughly what time when tonight [sys] yes [usr] it will be [sys] from now on until next few hours there's no specific time but engineer will give you a call 20 minutes prior to arrival that he's coming to attend the jobs to make sure somebody is present at the property and the price is £212 [usr] someone talk about alright don't worry about it don't worry about it [sys] sorry [usr] don't worry about it i don't need that £212 too much it's ok thank you cancel [sys] but [usr] the cancel the appointment | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] yes [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details [usr] saturday [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i wonder whether you could help i booked in a job earlier on this morning that i had a black toilet the [sys] ok [usr] guy hasn't phoned me yet but my son's just come home from work and he's managed to get it free and it's going now can i cancel [sys] right [usr] the job please [sys] sure what's the postcode [usr] [pii] [sys] and what's the address [usr] [pii] [sys] what name is it please [usr] [pii] [sys] no problem i'll get it canceled [usr] thank you [sys] you're [usr] much [sys] welcome [usr] sorry to [sys] no [usr] bother [sys] don't [usr] you [sys] no worries [usr] thank [sys] take care bye [usr] thanks [sys] bye [usr] thanks bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] two [sys] alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino my name is [pii] how can i help [usr] hi morning i've got an appointment today i don't need it anymore i need to cancel it [sys] okey dokey no problem sir can i just take your postcode [usr] that's [pii] zero [sys] sorry would you mind repeating that for me [usr] [pii] [sys] and the first line of your address please sir [usr] sorry say that again [sys] the first line of the address [usr] it's [pii] [sys] ok may i just take your name [usr] it's [pii] [sys] absolutely fantastic thank you very much ok i will get that canceled for you now [usr] all right thank you very much [sys] my pleasure take care sir [usr] here to change back | 1Cancellation
|
[sys] donor plumbing england speaking how can i help [usr] hello there [pii] my name's [pii] i've just called about 20 minutes ago we've got myself and my neighbors there's a blockage between our houses i've got a reference number [sys] right what is the postcode please [usr] it's [pii] [pii] [sys] how can i help [usr] hello there we've we've got an appointment which is coming on tuesday i think that was his earliest day but he said to call back if there was any changes but i've just spoken to my neighbor and he's looked outside and there's about 23 inches of foul water now coming up out of the actual manhole cover between our houses [sys] right ok just bear with me one second and i'm gonna check now with the dispatcher thank you [usr] he's drugged out anyway but it's the bit that runs under his house because [pii] used to say that's that's we don't use that color paper well no paper he wasn't flushing through his house there was a glass it says it will that is [pii] will now this year that's what that smell was the other day we could smell it [sys] you've been put through to [pii] [usr] hi there [pii] my name's [pii] we've got a a job booked in with you to come and clear a drain which is between my mum's house and my neighbor's house [sys] ok [usr] we booked we booked earlier they said tuesday but my neighbors now i have just spoken to him and they said the the the manhole between our house is now overflowing and there's a good [sys] right [usr] 23 inches of foul water and toilet paper come out [sys] ok silly question if it's share if it's shared that should be the responsibility of the water board have you tried them [usr] the well we we we just wanted to get [sys] no [usr] to just [sys] i know i'm [usr] book [sys] just [usr] in [sys] sorry i don't i don't deal with drains on the day to day basis you see i'm just i don't know who's on call tonight i'll have to try and find out [usr] right we we we just called the diner [sys] potentially [usr] road number and it [sys] if you no i know and it's just i look after a different department within the within here within our office [usr] right [sys] i'll have to speak to the girls who look after the drains and see if we can if we've got somebody in the area but [usr] right [sys] all i'm thinking is if it's shared that that would be the responsibility of the water board would it not [usr] all it is is it mum's house who's 85 and [sys] hm [usr] it's my neighbor or mum's neighbor who leaves tomorrow it's a holiday home what we've said is we just we can get dina right down just to come down and clear it the manhole which is in the back garden of my mum's house that would be great we could book somebody in to [sys] ok [usr] and get that done which we [sys] ok [usr] which [sys] let me is your number ending in [pii] [usr] it is yes [sys] ok let me find out who's on call and [usr] thank [sys] i'll [usr] you [sys] see i'll i can see if i can get someone to give you a call [usr] thank you [sys] ok no problem thanks | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi how can i help [usr] hi i need to cancel an appointment that i made for next wednesday please [sys] can i take the postcode please [usr] it's [pii] [pii] [sys] first line of the address [usr] er [pii] [sys] and your name please [usr] it's missus [pii] [sys] ok great i'll go ahead and cancel that for you anything else i can help you with [usr] no that's everything thank you ever [sys] you're [usr] much [sys] welcome take care [usr] thank [sys] bye [usr] you [sys] bye [usr] bye bye | 1Cancellation
|
[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv report good afternoon road [usr] good afternoon to you this morning my wife booked an appointment for drain clearance on thursday afternoon this week after a morning of very messy and heavy work we managed to clear the blockage [sys] no worries what's the post code [usr] we'd to cancel that one please [sys] ok and [usr] [pii] [sys] let me have a look [usr] [pii] [sys] that's fine i'll cancel that off for you now sir alright no worries bye bye [usr] thank you very much indeed thank you bye bye now | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free navigation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done you're through to talk to [pii] how can i help you [usr] yes hello good morning my name is [pii] now i spoke to somebody yesterday about a drainage problem and i was somebody was gonna come out on friday to have a look at it but i've found i'm not gonna be here on friday now can i postpone that [sys] no problem what's your postcode sir thanks [usr] [pii] [pii] [sys] i can't this line of visa thanks the first line of the address thank you [usr] [pii] [sys] right you keep breaking up sir [usr] all right sorry [pii] [sys] i've got you now sorry mister [pii] ok you just [usr] can [sys] want [usr] you just [sys] to cancel this job now mister [pii] or reign it [usr] i just cancel [sys] ok [usr] it for now [sys] no [usr] thanks [sys] problem thanks for letting us know i hope you get it sorted thank you cheers thank you [usr] right [sys] cheers [usr] thank thank [sys] thank [usr] you [sys] you [usr] bye bye bye really ok that what you're saying well that's soon i think i but they were coming on the reason to come on friday and i suddenly realized that | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning speaking to how can i help [usr] hi i've got a er appointment with you but i no longer need it can i cancel my appointment please [sys] can you get another post code please [usr] it's [pii] [pii] [sys] first line of the address [usr] [pii] [sys] and your name please [usr] [pii] [sys] i've got it there i'll get it canceled thanks for letting us know [usr] lovely [sys] though [usr] thank you much [sys] take care [usr] thanks [sys] have a good [usr] bye [sys] day bye bye bye | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right [usr] he's [sys] team [usr] probably coming up [sys] if [usr] and doing [sys] you [usr] a [sys] need [usr] number [sys] any [usr] of jobs [sys] help [usr] around [sys] with [usr] here [sys] a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help [usr] ohh hello there in fact i think it was you i spoke to earlier at er [pii] [sys] -huh and how can i help sorry [usr] missus [pii] on behalf of mrs [pii] who made a booking for an engineer well we we found someone else who's definitely coming tomorrow morning at a at a cheaper price we'd to cancel that please for tonight [sys] ok what what's the post code again please [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] let's pop that on there and for the record because the calls are recorded for data protection just confirm the actual address for me again [usr] it's [pii] [sys] thank you very much right i can cancel it for you now that's no problem the engine's not been and i will give him a call and let him know [usr] all right thanks very much then [sys] no problem thanks for the call [usr] that's alright cheers now [sys] ok bye bye [usr] right | 1Cancellation
|
[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help you [usr] hello mate i made a booking online for a plumber to come and tap out for me for tomorrow [sys] right [usr] but i'm i'm not gonna be here now i need to cancel it [sys] all right ok and what's your postcode [usr] [pii] [pii] [sys] [pii] bravo [usr] that's it mate [sys] and what was the first line of your address [usr] number [pii] [sys] you said you're not gonna be there tomorrow [usr] no [sys] hey do you wanna reschedule it or do [usr] i'll [sys] the time [usr] i'll [sys] or [usr] redo it i'll have a look at my diary and i'll do it online mate i'll reschedule it again [sys] that's fine no problem i'll cancel that for you now all [usr] all [sys] right [usr] right mate thanks thanks for your help mate [sys] take care then bye [usr] bye bye bye | 1Cancellation
|
[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv good afternoon [pii] [usr] hi i spoke to one of your colleagues earlier about booking [sys] ok that's absolutely [usr] in in [pii] [sys] fine i'll cancel [usr] but i just need [sys] that [usr] to cancel [sys] now for [usr] the [sys] you [usr] appointment [sys] right thank you bye [usr] brilliant thank you cheers bye | 1Cancellation
|
[sys] thank you [usr] you [sys] for [usr] don't [sys] calling [usr] want [sys] dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes british gas speaking how can i help [usr] hi there i just need to cancel a plumber's visit because i managed to diagnose and fix the issue myself [sys] no problem [usr] it's for [sys] what's the post [usr] ho [sys] code [usr] hotel papa 13 [pii] and [sys] and [usr] it's [sys] the [usr] number [sys] address please [usr] [pii] but if it happens again i'll call british gas but for the time being it looks all fine [sys] all right sorry i need to put you through to british gas but you've come through to the chargeable job booking line [usr] ok [sys] if you just [usr] ok [sys] bear with me and [usr] sure [sys] i'll [usr] if [sys] pop [usr] you can [sys] you through [usr] ok [sys] good morning you're through to british gas my name is [pii] how can i help [usr] ohh hi [pii] i managed i've got a an appointment booked with a plumbing engineer but i've managed to fix the system overnight myself [sys] ok [usr] i just need to cancel their appointment it's upper 13 five aa uniform [sys] sorry what was that [usr] it's hotel papa 13 [sys] 013450321 [usr] five delta uniform and it's [pii] [sys] right ok right let me just get the the details [usr] sure [sys] up here just [usr] thank you [sys] now for you can i take your name please [usr] [pii] [pii] i also booked a free quote for tomorrow for a british gas engineer to give me a quote about power flush is that something [sys] -huh [usr] you can cancel off as well for the time being [sys] all right that'll be a heating upgrades let me just check and see what's on the system [usr] right [sys] for [usr] ok [sys] you [usr] ok i'll book that in for [sys] and [usr] tomorrow [sys] that [usr] afternoon but as everything's [sys] ohh right [usr] working i'm just gonna cancel it for the time being [sys] i just got a different right it's 56 here in right let me just go into that property and we'll get that checked [usr] it was for i've got the reference number for the power flash if you want [sys] all right let me just see if i can see on my system for you [usr] it's just one of those free quotes that one of the engineers comes out and says if [sys] ok [usr] we can do a power flush this is sandwich would be charged but i don't need that quote because i've just been fiddling about overnight and managed to get everything to work [sys] right have have have they done the quote and give you the quote [usr] no no no no they're supposed to do [sys] no [usr] that [sys] they [usr] tomorrow but i i don't need [sys] but [usr] them [sys] no [usr] to come out [sys] right ok and right let me just go in and and we'll look at the plumbing job as well you're getting that canceled as well right i've got it here ninth of october and it was to do with a water leak right i got that to you you just want to cancel this job let let [usr] cancel [sys] me get that [usr] the plumbing [sys] done [usr] one [sys] for you everything's ok now for [usr] i've [sys] you that's [usr] i had [sys] fine [usr] to bleed everything make sure the airlock was out of the system and it seems to have worked [sys] all right that's fine that that's a plumbing issue that's all been canceled [usr] cancel [sys] down in for you [usr] shall i give you the reference number for the the power flush reference that i ended [sys] right [usr] up getting [sys] what is that because i don't see it on the system it might need to go through to our home improvements department if you've got that there that'll be great [usr] just going into my email i'll let shortly sorry [sys] is is the power flush for the same property [usr] it's a free quote that one of the engineers [sys] right [usr] from british gas come out [sys] -huh [usr] it gives you a reference number when you book the free quote it is [sys] -huh [usr] nine double nine double one [sys] -huh [usr] double zero 569 [sys] -huh [usr] 98 75 [sys] right ok [usr] and that's a customer reference number of some sort did you manage to locate that story [sys] right let me just go on and [usr] sure [sys] see if i can get anything up on the system er with that [usr] sure what that is they would have come out and said look we could do a power flush and this is how much it would cost but i don't need that anymore it's [sys] right [usr] one of those free [sys] they've [usr] quotes [sys] they've right they've told you how much it was it was going to [usr] no [sys] be [usr] no no they haven't been out to give me a quote but that's what [sys] or [usr] the [sys] they've [usr] initial [sys] not been out to give [usr] was [sys] you a call [usr] no no no they haven't [sys] right [usr] but i don't need them to attend either [sys] all right all right let me just see [usr] sure [sys] if i can find [usr] you [sys] that on the system [usr] sure [sys] right number and it's number 56 [usr] i booked it in a day or two ago because i thought i may need a power [sys] right [usr] flush but i don't need that at the time being [sys] i don't see see there's nothing showing it maybe be home improvements department [usr] creep [sys] i need to pass you through to it may be let me just [usr] could you pass the information on to them [pii] by any chance [sys] right let me just [usr] say that we do he doesn't need a quote [sys] i think i have let me just see if they're open just i'm not too sure [usr] ok [sys] if it's eight [usr] ok [sys] o'clock at the they're open just now if you just bear with [usr] sure [sys] me [usr] thank you thank [sys] i'm [usr] you [sys] just going to go through to them just now [usr] sure [sys] if you don't [usr] sure [sys] mind holding just [usr] no [sys] now [usr] no no do sure [sys] that [usr] thank [sys] fine [usr] you [sys] well speak to them [usr] sure [sys] ok [usr] thank you [sys] yes hello there thanks for holding [usr] that's [sys] yes [usr] right [sys] it's eight o'clock they don't open till eight o'clock at that department [usr] [pii] could you have [sys] -huh [usr] a word with them and let them know i don't need the appointment please that'd be great [sys] i see that i can try them in the open at eight ami [usr] please [sys] can let them know that you don't need the appointment if i can get through to them i can let them know but [usr] could you could you keep trying until you get through to them later on today as well if they don't if you can't get through at eight o'clock is [sys] but [usr] that ok [sys] if i can't get through it i could give you the direct number if you want to call and check [usr] i prefer [sys] it's been [usr] if [sys] done [usr] you can do it internally i'll be [sys] right [usr] more rest more assured rest assured really if you can do it [sys] right it's whether i can get through to them or that [usr] right [sys] because we usually when a customer calls we'll just put them into the queue [usr] right [sys] it's it's not all the time we we'll get through the departments [usr] ok ok [sys] i may if you wanted to check i could give you the telephone number as well [usr] if you can try as well i'm just gonna see if i've got a pen and paper anywhere you i'm just gonna get 10 can't find a pen yet i'm sorry i'm just gonna see i can put you on loudspeaker and get a number flashing his daughter [pii] if you can tell me the number please [sys] yes it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's [pii] [sys] that's correct [usr] i've just got a message from [pii] to say they were on their way or something has that been canceled as well the dino job [sys] that that that's been canceled it's maybe not [usr] right [sys] reached i i cancel at my end [usr] ok ok [sys] it's maybe not reached down the road as [usr] sure [sys] of yet [usr] sure [sys] because [usr] and [sys] the the the franchise that's come out but it's definitely [usr] sure [sys] been canceled [usr] sure [pii] after the appointment for the power flush has been canceled i'm assuming i would get an acknowledgement via email your job has been canceled the quote has been canceled [sys] as i said that that's the home improvements i i don't [usr] could [sys] know if [usr] you [sys] they [usr] try them at eight o'clock please as well yourself cos [sys] i i [usr] i'll [sys] will try and see if i can get through to them [usr] sure [sys] i will try [usr] brilliant [sys] and see if i can get through to [usr] sure [sys] them ok [usr] brilliant i appreciate it thanks again [pii] thank you bye [sys] you're [usr] bye [sys] welcome [usr] thank [sys] thank [usr] you bye bye [sys] you bye bye | 1Cancellation
|
End of preview. Expand
in Dataset Viewer.
README.md exists but content is empty.
- Downloads last month
- 40