Court Opinion

ID: 9348823
Source: CourtListenerOpinion
Date Created: 2022-12-20 14:17:38.168145+00
Date Added: 2024-06-11T16:43:54.105359
License: Public Domain

IN THE COURT OF APPEALS OF NORTH CAROLINA

                                     2022-NCCOA-27

                                      No. COA20-698

                                   Filed 18 January 2022

     Mecklenburg County, No. 18 CVD 20536

     DAN KING PLUMBING HEATING & AIR CONDITIONING, LLC, Plaintiff,

                 v.

     AVONZO HARRISON, Defendant.

           Appeal by Defendant from judgment entered on 12 March 2020 by Judge

     Paulina Havelka in Mecklenburg County District Court.      Plaintiff filed a cross-

     appeal. Heard in the Court of Appeals 25 May 2021.

           Hull & Chandler, P.A., by A. Joseph Volta, for Plaintiff-Appellee/Cross-
           Appellant.

           Redding Jones, PLLC, by Joseph R. Pellington, Corey Parton, and Joseph H.
           Powell, for Defendant-Appellant.

           JACKSON, Judge.

¶1         This case presents a number of issues stemming from a contractual dispute

     between homeowner Avonzo Harrison (“Defendant”) and the company that installed

     his HVAC system, Dan King Plumbing Heating and Air Conditioning (“the

     Company”). The action began when the Company filed suit against Defendant for

     money owed on the contract, and in response Defendant filed counter-claims against

     the Company for breach of contract and unfair and deceptive trade practices
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     (“UDTP”). Following a jury trial, the Company was found liable for breach of contract,

     but the trial court dismissed Defendant’s UDTP claim.

¶2         In his appeal, Defendant argues that the trial court erred in (1) ruling that the

     Company’s actions did not constitute UDTP; and (2) not allowing him to amend his

     counterclaim to add a new debt collections UDTP claim. In its cross-appeal, the

     Company contends that the trial court erred in (1) denying the Company’s motion for

     directed verdict on the breach of contract claim; (2) refusing to consider the

     Company’s claim for attorneys’ fees; and (3) denying the Company its right to make

     a final closing argument.    We affirm in full the trial court’s rulings as to the

     amendment of the counterclaim and the ordering of closing arguments. Because we

     hold that the trial court erred, in part, with regard to its evaluation of Defendant’s

     UDTP claims and the Company’s motion for directed verdict, we affirm in part,

     reverse in part, and remand on these issues.

                       I.   Factual and Procedural Background

¶3         This case arises from a dispute between Defendant and the Company

     regarding plumbing, heating, and air conditioning services that the Company

     provided to Defendant in 2017—2018. Defendant is the owner of a home located on

     Symphony Woods Drive in Charlotte, North Carolina. Defendant decided to have a

     number of renovations done to the plumbing and HVAC systems in the home, and

     hired the Company for the task. On 25 October 2017, an employee of the Company,
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     Adam Whal, visited Defendant’s home to provide estimates for the work—which

     included new water heaters, a new HVAC system, a water filtration system, and

     extensive piping replacement. Defendant was charged $227.37 for the initial site

     visit and inspection.

¶4         On 1 November 2017, Defendant went to the Company’s office in-person to

     meet with Paul Stefano, the general manager, and Ernie Rodriguez, the sales

     manager.     The managers outlined options and prepared written quotes for the

     plumbing and HVAC work to be performed on Defendant’s home. After performing

     some independent research, Defendant returned to the office the following day and

     ultimately signed two separate contracts: a $16,324 contract for the plumbing work,

     and a separate $17,076 contract for the HVAC work. The work and warranties

     included, among other items not relevant to this appeal:

        (1) Plumbing

                a. Installing a whole-house water filtration system.

                      i. 10-year parts, 5-year media, and 2-year labor warranty.

                b. Installing a tankless hot water heater and heat exchanger.

                      i. 5-year parts and 5-year labor warranty, and 5-years of required
                         maintenance.

                c. Replacement of all polybutylene piping with PEX piping “within
                   reason,” not to include drywall repair.

                      i. 2-year guarantee, including parts and labor.
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        (2) HVAC

                a. Removing, replacing, and installing a 2-ton HVAC system upstairs and
                   a 5-ton HVAC system downstairs.

                         i.        12-year parts and labor warranty, and 1-year of
                              maintenance.

                b. Insulating the attic.

¶5          Following the finalization of the contract on 2 November 2017, the Company

     began performing plumbing work in the home in early November 2017.1                      The

     Company obtained a permit for the plumbing work, and the plumbing work was

     completed and ultimately passed its final inspection on 4 December 2017.

¶6          During the time that the Company was performing the plumbing work,

     Defendant was engaged in several other on-site home renovation projects, such as

     removing the old bathroom vanities and installing new ones, and removing the old

     kitchen cabinets and installing new ones. Defendant brought in outside workers from

     Habitat for Humanity to assist in this work.

¶7          Sometime during this period, the Company ran into unanticipated difficulties

     in installing the tankless water heaters that were specified in the contract. Two

     employees of the Company, Tommy Rea and Adam Whal, spoke with Defendant, and

            1 During the time period that the plumbing and HVAC work was being performed, Defendant
     was not residing at the property and the property was unoccupied.
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       recommended that they install traditional tank-based water heaters instead.

       Defendant agreed, and the parties then entered into a modified oral agreement for

       the water heaters.

¶8           The modified agreement was memorialized in a written document, dated 7

       November 2017, which specified that the filtration system and re-piping work would

       remain the same, but the tankless water heater would be replaced with two 50-gallon,

       tank-based water heaters. The modified written agreement was $437 more than the

       original plumbing contract, and did not mention any warranties.

¶9           Defendant, however, denies having ever seen or signed the 7 November written

       agreement. He asserts that the discussion surrounding the tank-based water heaters

       was only an oral agreement, and was never presented with a new written contract for

       the plumbing work. He believes that his signature was forged on the 7 November

       document.

¶ 10         On the 7 November written agreement, there appears to be a second signature

       visible underneath Defendant’s. The Company asserts that Chad Cockerill, the

       employee who filled out and signed the 7 November written agreement, accidentally

       signed the agreement in the wrong place and used white-out to correct the mistake,

       and that Defendant then signed on top of Chad’s whited-out signature. Adam Whal

       maintains that he witnessed Defendant signing the new contract over the whited-out

       portion. At trial, the jury agreed with Defendant and found that the Company
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       “superimpose[d] Mr. Harrison’s signature onto a document Mr. Harrison did not

       sign.”

¶ 11            Adam Whal returned to Defendant’s home on 8 November 2017 to conduct a

       final inspection and test of the completed plumbing work. The inspection revealed

       that all plumbing was functional; however, a 40-gallon tank heater had been installed

       upstairs and a 50-gallon tank heater had been installed downstairs—despite the fact

       that the amended agreement specified two 50-gallon heaters.

¶ 12            The Company also began work on the HVAC system during the first week of

       November 2017. The Company obtained a permit for the HVAC work on 3 November

       2017, and on this date the Company also completed an “Installation Excellence

       Checklist” regarding the HVAC work. The Checklist included a list of approximately

       50 tasks related to the HVAC work on the home, and indicated that all relevant

       HVAC tasks had been completed.        However, according to the testimony of both

       Defendant and employees of the Company, the HVAC work had not, in fact, been

       completed as of 3 November 2017. Defendant asserts that none of the tasks were

       complete as of that date, while the Company maintains that some of the tasks were

       completed as of that date. It is unclear from the record when the HVAC work was

       actually completed, though it was completed at least by February 2018 when it passed

       inspection.

¶ 13            On 19 November 2017, Defendant emailed Paul Stefano a “punch list” listing
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       several uncompleted plumbing and HVAC tasks, and expressing concern over the

       completeness of the re-piping work and the professionalism exhibited by the

       Company. On 30 November 2017, the Company returned to Defendant’s residence to

       conduct a final walkthrough of the plumping work, prior to inspection. The plumbing

       work passed County inspection on 4 December 2017. In February of 2018, the HVAC

       work passed County inspection. The Company visited Defendant’s residence several

       more times between 18 December 2017 and 3 July 2018 to complete various

       miscellaneous items the parties had contracted for, including the attic insulation.

¶ 14         On several occasions during 2018, Defendant hired or requested quotes from

       third-party contractors to complete or remediate some of the work performed by the

       Company, such as replacing one of the water heaters that had begun to leak. He

       chose to use third-parties, rather than contract any further with the Company or

       make a claim under the warranty, because their relationship had deteriorated and

       he did not trust the quality of their work. Defendant also personally registered the

       manufacturers’ warranties for the equipment purchased through the Company,

       contrary to his expectations.

¶ 15         When it came time to make payments, under the original two 2 November

       contracts, Defendant owed the Company $33,400. Under the 7 November amended

       contract, the amount due was slightly higher, $33,702.97. Defendant paid $30,000 of

       the amount due on 15 November 2017, via funds obtained from a third-party creditor.
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                                          2022-NCCOA-27

                                        Opinion of the Court

       The Company calculated Defendant’s outstanding balance as the remaining

       $3,702.92, less a $227 difference crediting the cost of the 25 October visit to

       Defendant’s account, as the parties had agreed to. This amount was not paid by

       Defendant.

¶ 16         On 18 August 2018, the Company commenced a small claims action against

       Defendant in Mecklenburg County, requesting money owed for contractual services

       rendered. The magistrate dismissed the action with prejudice on 17 October 2018,

       finding that the Company had failed to prove the case by the greater weight of the

       evidence. The Company timely filed a notice of appeal to the District Court on 25

       October 2018.

¶ 17         On 14 November 2018, Defendant filed an answer denying all allegations in

       the complaint, and also filed a counterclaim against the Company, alleging various

       misrepresentations and contractual breaches. The Company replied, denied all of

       Defendant’s allegations, and moved to dismiss the countersuit on 17 December 2018.

       On 20 February 2019, Defendant moved to file an amended counterclaim.           The

       District Court granted Defendant’s motion to amend on 29 March 2019. In his

       amended counterclaim, Defendant added claims for breach of contract, unfair and

       deceptive trade practices, fraud, and breach of the implied warranty of workmanship.

       The Company answered the amended counterclaim on 29 July 2019, substantially

       denying all allegations and raising a number of affirmative defenses.
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                                           2022-NCCOA-27

                                         Opinion of the Court

¶ 18          On 3 September 2019, the Company moved for summary judgment and

       attorneys’ fees. On 20 December 2019, a summary judgment hearing was held before

       the Honorable Kimberley Y. Best.       During this hearing, Defendant voluntarily

       dismissed the fraud counterclaim. On 7 January 2020, the trial court issued an order

       granting in part and denying in part the Company’s motion for summary judgment.

       The court awarded summary judgment to the Company with respect to one aspect of

       Defendant’s UDTP claim—namely, his claim that the Company had “[generated] the

       altered invoice reflecting a 4-ton unit versus a 5-ton unit”—but the court denied

       summary judgment with respect to the remainder of the parties’ claims and

       counterclaims.

¶ 19          A jury trial was held beginning on 18 February 2020, presided over by the

       Honorable Paulina Havelka. During trial, the court rejected a motion by Defendant

       to amend his counterclaim to include a UDTP claim for unfair debt collection

       practices by the Company, ruling that Defendant had not raised the issue properly

       prior to trial.

¶ 20          The trial concluded on 24 February 2020, and the jury returned a verdict in

       favor of Defendant on all breach of contract claims and findings of fact concerning the

       UDTP claims. The jury awarded Defendant damages in the amount of $15,572 for

       the breach of contract and $15,000 for injuries associated with the UDTP claims.

¶ 21          On 26 February 2020, an additional hearing was held before Judge Havelka,
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       in order to determine whether the facts found by the jury amounted to UDTP as a

       matter of law. The court ultimately ruled that none of the jury’s findings amounted

       to unfair or deceptive trade practices, and dismissed all remaining claims with

       prejudice. Before the hearing adjourned, the parties also discussed the possibility of

       scheduling a further post-trial hearing to determine potential awards of attorneys’

       fees, but the fee hearing never occurred.

¶ 22         On 11 March 2020, the Company filed a motion requesting to set aside the

       jury’s verdict, and requesting to be heard on attorneys’ fees. Later that same day,

       the trial court entered its written judgment in favor of Defendant, awarding him

       damages of $15,572 plus interest on the breach of contract claims, in accord with the

       jury’s verdict. The judgment noted that none of the jury’s findings amounted to unfair

       or deceptive trade practices, and dismissed all of the parties’ remaining claims with

       prejudice.

¶ 23         On 3 April 2020 and 8 April 2020, the Company and Defendant, respectively,

       noticed appeal from the trial court’s judgment.

                                         II.   Analysis

¶ 24         We first address Defendant’s appeal, and then proceed to discuss the

       Company’s appeal.

       A. Whether the Jury’s Findings Amounted to UDTP

¶ 25         Defendant first contends that the trial court erred by ruling that the jury’s
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                                          Opinion of the Court

       findings of fact did not, as a matter of law, amount to unfair and deceptive trade

       practices. We agree with respect to the duplicate warranties claim, but disagree with

       respect to the forged signature and installation checklist claims. We accordingly

       affirm in part and remand in part.

¶ 26         Under North Carolina law, a consumer may bring a private cause of action

       against businesses who engage in unfair and deceptive trade practices. See N.C. Gen.

       Stat. § 75-1.1 (2019). The statute is intended to “provide consumers with a remedy

       for injuries done to them by dishonest and unscrupulous business practices.” Hester

       v. Hubert Vester Ford, Inc., 239 N.C. App. 22, 30, 767 S.E.2d 129, 136 (2015).

¶ 27           “In order to establish a violation of N.C.G.S. § 75-1.1, a plaintiff must show:

       (1) an unfair or deceptive act or practice, (2) in or affecting commerce, and (3) which

       proximately caused injury to plaintiffs.” Gray v. N. Carolina Ins. Underwriting Ass’n,

       352 N.C. 61, 68, 529 S.E.2d 676, 681 (2000). Ordinarily, in a UDTP case, the jury will

       determine the facts of the case, and the trial court, “based on the jury’s findings, then

       determines, as a matter of law, whether the defendant engaged in unfair or deceptive

       practices in or affecting commerce.”       Id.   This Court reviews the trial court’s

       conclusions of law on unfair or deceptive trade practices de novo. See Terry’s Floor

       Fashions, Inc. v. Crown Gen. Contractors, Inc., 184 N.C. App. 1, 21, 645 S.E.2d 810,

       823 (2007).

¶ 28         This case requires us to examine two corollary doctrines under our UDTP
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       caselaw—the “aggravating circumstances” doctrine, and the “reliance” doctrine. The

       first doctrine comes into play when a plaintiff’s UDTP claim is centered around the

       defendant’s breach of a contract. Our courts have long held that a mere breach of

       contract, standing alone, is not sufficient to maintain a UDTP claim. See, e.g., Branch

       Banking & Tr. Co. v. Thompson, 107 N.C. App. 53, 62, 418 S.E.2d 694, 700 (1992)

       (“[A] mere breach of contract, even if intentional, is not sufficiently unfair or deceptive

       to sustain an action under N.C.G.S. § 75-1.1.”).

¶ 29         When a plaintiff alleges a UDTP violation based upon a breach of contract, the

       plaintiff “must show substantial aggravating circumstances attending the breach to

       recover under the Act[.]” Id. (internal marks and citation omitted). Tortious conduct

       must be shown. “Fraud or deception” can constitute aggravating circumstances,

       when it rises to the level of a practice that is “immoral, unethical, oppressive,

       unscrupulous, or substantially injurious to consumers.” Supplee v. Miller-Motte Bus.

       Coll., Inc., 239 N.C. App. 208, 230-31, 768 S.E.2d 582, 598-99 (2015).

¶ 30         The second doctrine—the reliance doctrine—holds that in order to satisfy

       proximate cause, a plaintiff must demonstrate that they detrimentally relied on the

       defendant’s alleged misrepresentation or deception in order to recover under the

       statute. See DC Custom Freight, LLC v. Tammy A. Ross & Assocs., Inc., 273 N.C.

       App. 220, 233, 848 S.E.2d 552, 562 (2020); Pearce v. Am. Defender Life Ins. Co., 316

       N.C. 461, 471, 343 S.E.2d 174, 180 (1986). Reliance, in turn, is comprised of two
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       factors—actual reliance and reasonableness. Bumpers v. Cmty. Bank of N. Virginia,

       367 N.C. 81, 89, 747 S.E.2d 220, 227 (2013). The first element—actual reliance—

       requires a showing that “the plaintiff [] affirmatively incorporated the alleged

       misrepresentation into his or her decision-making process: if it were not for the

       misrepresentation, the plaintiff would likely have avoided the injury altogether.” Id.

       at 90, 747 S.E.2d at 227. In other words, the plaintiff must have “acted or refrained

       from acting in a certain manner due to the defendant’s representations.” Williams v.

       United Cmty. Bank, 218 N.C. App. 361, 368, 724 S.E.2d 543, 549 (2012 (internal

       marks and citation omitted).     The second element—reasonableness—requires a

       showing   that   the plaintiff’s reliance on the defendant’s         “allegedly     false

       representations [was] reasonable.” Bumpers, 367 N.C. at 90, 747 S.E.2d at 227. A

       plaintiff’s reliance is not reasonable when “the plaintiff could have discovered the

       truth of the matter through reasonable diligence, but failed to investigate.” Id.

¶ 31         Here, Defendant contends that the Company committed UDTP in three

       respects: (1) by superimposing Mr. Harrison’s signature on the amended contract; (2)

       by selling him duplicate warranties; and (3) by misrepresenting the completeness of

       the work via the installation checklist. The Company, in response, argues that

       Defendant has no UDTP claim because is unable to show that he detrimentally relied

       on any purported misrepresentation by the Company, and because he is unable to

       show that the Company’s conduct rose to the level of aggravating circumstances.
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¶ 32         With respect to the superimposition of the signature, we affirm, as Defendant

       cannot show actual reliance. With respect to the installation checklist, we also affirm,

       as Defendant cannot show injury. However, with respect to the asserted fraud in

       duplicate   warranties,   we   remand      for   further   fact-finding   regarding   the

       reasonableness of Defendant’s reliance.

          1. Superimposition of Defendant’s Signature

¶ 33         Defendant first argues that the Company committed UDTP by superimposing

       his signature on 7 November contract. To review, Defendant and the Company

       entered into a contract for the plumbing work on his home on 2 November 2017.

       Several days later, after the Company had begun work on the project, unanticipated

       difficulties arose with the installation of the tankless water heater. So, Defendant

       and the Company reached an oral agreement to install two 50-gallon, tank-based

       water heaters in place of the tankless water heater. The Company then created a

       new written contract on 7 November 2017, which contained two key differences—a

       $437 difference in the contractual cost, and a provision for the installation of two 50-

       gallon, tank-based heaters.      However, Defendant testified that he was never

       presented with the 7 November contract (at least until after this litigation began),

       and maintains that his signature on the contract was forged. The jury sided with

       Defendant and found that his signature had been superimposed on the 7 November

       contract.
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¶ 34         We must now address whether these actions amounted to UDTP, above and

       beyond a mere breach of contract. The first element of a UDTP claim requires proof

       that the business engaged in “an unfair or deceptive trade practice.” A practice is

       deceptive when “it has the capacity or tendency to deceive.” Walker v. Fleetwood

       Homes of N. Carolina, Inc., 362 N.C. 63, 72, 653 S.E.2d 393, 399 (2007). The act of

       signing someone else’s name to a document without their authorization constitutes

       an act with the capacity to deceive, thus satisfying the first element. The second

       element of a UDTP claim requires proof that the conduct was “in or affecting

       commerce,” and both parties here agree that a contract for plumbing services satisfies

       this element.

¶ 35         The third element of a UDTP claim requires proof that the unfair or deceptive

       acts “proximately caused injury” to the plaintiff. As explained above, our courts have

       interpreted this proximate cause element as requiring proof of detrimental reliance

       by the plaintiff—reliance which causes injury, and which is both actual and

       reasonable. As for actual reliance, Defendant here must show that he incorporated

       the Company’s misrepresentation into his decision-making process, or that he “acted

       or refrained from acting in a certain manner” due to the Company’s deceptive acts.

       Williams, 218 N.C. App. at 368, 724 S.E.2d at 549. As for reasonable reliance,

       Defendant must show that his reliance on the company’s deceptive acts was

       reasonable. Both of these inquiries require “examin[ing] the mental state of the
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       plaintiff.” Bumpers, 367 N.C. at 89, 747 S.E.2d at 227.

¶ 36         The Company argues that Defendant cannot show actual reliance because,

       according to his own admission, Defendant “never saw the 7 November Plumbing

       Contract until approximately twelve to fourteen months after he initially met with

       [the Company].” Accordingly, because Defendant never received the allegedly forged

       contract until long after the work was completed, he could not have relied upon its

       contents to his detriment—i.e., he could not have relied upon a document that he did

       not know existed.

¶ 37         Defendant, in contrast, appears to argue that he detrimentally relied upon the

       price and terms that the Company provided to him in the original contract—and that

       the damage he suffered was reflected in the increased price of the second (forged)

       contract, and the installation of different equipment than he had originally

       contracted for.

¶ 38         We agree with the Company that this set of facts does not ultimately amount

       to UDTP. Even if we accept as fact that the Company forged the second contract,

       Defendant still cannot show that he actually relied on this misrepresentation by the

       company. A helpful precedent here is Fazzari v. Infinity Partners, LLC, 235 N.C.

       App. 233, 762 S.E.2d 237 (2014). In that case, a planned subdivision development

       failed after the properties were significantly over-appraised in representations made

       to lenders. Id. at 234-36, 762 S.E.2d at 238-39. The plaintiffs (who had all purchased
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       lots in the planned subdivision) brought suit against the developers for UDTP,

       claiming that they relied on misrepresentations by the developer and appraisers “in

       making their decisions to take out the loans on which they later defaulted.” Id. at

       244, 762 S.E.2d at 244. On appeal, we held that the trial court had properly denied

       summary judgment to the plaintiff purchasers, as they were unable to demonstrate

       they actually relied on the deceptive appraisals. Id. at 243, 762 S.E.2d at 243.

¶ 39         We noted that the plaintiffs had testified that the developer “did not make any

       misrepresentations to them in regard to their loans[,]” apart from stating that the

       development project “should do well” and was “the real deal.” Id. at 244, 762 S.E.2d

       at 244 (internal marks omitted).     More importantly, even if these puffering or

       noncommittal statements “could be construed as factual misrepresentations,” these

       remarks were not made until after the plaintiffs had already purchased their lots—

       and so the plaintiffs could not have relied on these statements. Id.

¶ 40         Likewise, with regard to the over-appraisal of the lots, we similarly concluded

       that no actual reliance was shown. See id. at 245, 762 S.E.2d at 244. We summed

       up the evidence as follows:

                    the plaintiffs were purchasers of lots in [a] real estate
                    investment scheme in which [the appraiser] appraised a
                    large number of lots at an identical, inflated value to meet
                    the loan-to-value conditions required to obtain bank loans.
                    The scheme . . . involved contracts that promised
                    repurchase of lots with a guaranteed profit for the
                    investors. [However], the development was never
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                    completed, and investors were left with large loans and lots
                    worth only a fraction of their appraised values.

       Id. (internal marks and citations omitted).

¶ 41         Despite this unsavory behavior by the developers and appraisers, we

       nevertheless held that the plaintiffs could not show actual reliance because “[a]ll of

       the evidence show[ed] that the plaintiffs made their decisions to invest in the

       development and contracted to do so without any awareness of, much less reliance

       on, the appraisals.” Id. This is because the misleading appraisals did not occur until

       after the plaintiffs had already signed their purchase contracts.         Id.   Thus, we

       concluded that the plaintiffs “cannot have relied on information they did not see and

       did not know existed (some of which did not, in fact, yet exist) at the time of their

       decisions.” Id., 762 S.E.2d at 245. Accordingly, in light of the plaintiffs’ “inability to

       show either misrepresentations [by the developers] or reliance on the allegedly

       negligent appraisals,” we held that the trial court properly denied their UDTP claims.

       Id. at 246-47, 762 S.E.2d at 245.

¶ 42         Here, like the plaintiffs in Fazzari, Defendant likewise attempts to base his

       UDTP claim on a deceptive act of which he had no awareness at the time he made his

       contractual decision. Defendant testified that he did not learn of the existence of the

       7 November contract (with the forged signature) until twelve to fourteen months after

       he had initially met with the Company—long after he signed the first contract, and
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       long after the work had been completed. Thus, as in Fazzari, we conclude that

       Defendant could not have detrimentally relied on information which he did not know

       existed at the time of his decision, and that Defendant cannot satisfy the actual

       reliance element of his UDTP claim.2 The trial court accordingly did not err in

       concluding that the forged signature on the second contract did not constitute UDTP.

          2. Sale of Duplicate Warranties

¶ 43          Defendant next argues that the Company committed UDTP by selling him

       duplicate warranties for the plumbing and HVAC work—in essence, arguing that the

       Company duplicitously sold him warranties that he automatically received from the

       product manufacturer at the time of purchase. To review, as part of the 2 November

       contract, the Company sold Defendant two relevant warranties: (1) a warranty for

       the tankless water heater for “10 years parts, 5 years media, and 2 years labor,” and

       (2) a warranty for the HVAC equipment for “12 years parts & labor” and “one year

       maintenance.” However, evidence was presented at trial showing that the HVAC

       equipment which Defendant purchased already came with an included 10-year parts

              2   Even if we were to accept Defendant’s theory of the case—that the original 2 November
       contract was the source of the misrepresentation, in that he detrimentally relied upon the price and
       terms that the Company provided to him in this first contract—Defendant’s UDTP claim still fails. As
       we have previously explained, “[a] broken promise, standing alone, is not enough to establish a UDTP
       claim, unless the evidence shows the promisor intended to break its promise at the time that it made
       the promise.” Hills Mach. Co., LLC v. Pea Creek Mine, LLC, 265 N.C. App. 408, 421, 828 S.E.2d 709,
       718 (2019) (internal marks and citation omitted). Here, Defendant has presented no evidence showing
       that, at the time of the 2 November contract, the Company intended to break its promise to install the
       tankless water heater or intended to deviate from the originally agreed-upon price.
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                                          Opinion of the Court

       warranty from the manufacturer.

¶ 44         During trial, Defendant testified that he was not informed about the existence

       of the manufacturer’s warranty at the time of the 2 November contract, and that he

       was “unaware at that time that [the Company’s] warranties ran concurrently with

       the manufacturer’s warranty.”       Defendant maintained, that by including the

       manufacturer warranty as part of the purchase price, the Company had

       misrepresented what it was selling to him. The jury sided with Defendant, and

       concluded in its findings of fact that “Dan King [sold] Mr. Harrison duplicate

       warranties.”

¶ 45         We now address whether these actions amounted to UDTP.               The sale of

       duplicate warranties may constitute an act which has the tendency to deceive, and

       which occurs in or affecting commerce. It is the third element of UDTP that is in true

       contention here—i.e., whether or not Defendant suffered injury due to the Company’s

       misrepresentations by detrimentally relying on any duplicity in the warranties.

¶ 46         We note that under this aspect of Defendant’s UDTP claim, the aggravating

       circumstances doctrine is not triggered. As explained above, this doctrine holds that

       a “mere breach of contract, even if intentional, is not sufficiently unfair or deceptive

       to sustain an action under N.C.G.S. § 75-1.1”—thus, when a plaintiff’s UDTP claim

       stems from a breach, the plaintiff must show aggravating circumstances in order to

       recover. Thompson, 107 N.C. App. at 62, 418 S.E.2d at 700. However, the duplicate
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                                         Opinion of the Court

       warranties claim here does not stem from a breach of contract by the Company—

       rather, it is based on the idea that selling a warranty while withholding information

       regarding the existence of other applicable warranties with potentially overlapping

       coverage constitutes an UDTP.       This scenario is distinct from the traditional

       aggravating circumstances and breach analysis, because it does not center around

       any contractual obligation that the Company failed to perform.

¶ 47         Under the first element of reliance, Defendant must show that he actually

       relied on the misrepresentation—that, but for the Company’s actions, he would have

       “acted or refrained from acting in a certain manner.” Williams, 218 N.C. App. at 368,

       724 S.E.2d at 549. Here, we conclude that this element is satisfied because the

       Company did not disclose or identify the fact that these products carried pre-included

       manufacturer warranties, and because Defendant testified that he would not have

       purchased the warranty from the Company had he known that the HVAC products

       already came with an included manufacturer warranty.

¶ 48         Under the second element of reliance, Defendant must show that his reliance

       on the Company’s misrepresentation was reasonable. Bumpers, 367 N.C. at 90, 747

       S.E.2d at 227. Reliance is not reasonable when “the plaintiff could have discovered

       the truth of the matter through reasonable diligence, but failed to investigate.” Id.

¶ 49         The Company argues that Defendant’s reliance on the warranties was not

       reasonable because he failed to perform due diligence before signing the contract.
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       The Company contends that Defendant should have researched the products that he

       was purchasing before he signed the contract, in which case he would have discovered

       that certain products had pre-included manufacturer’s warranties. Moreover, the

       Company maintains that it is common knowledge that many HVAC products carry

       manufacturer’s warranties.

¶ 50         Defendant, in response, argues that his reliance was reasonable because this

       was a transaction between a professional HVAC company and a layperson.

       Defendant contends that it would be unfair and irrational to hold that a consumer of

       HVAC or plumbing services must independently research every single product set to

       be installed in their home in order to determine whether the business they are

       contracting with might be selling them a duplicate warranty. Defendant contends

       that the existence of manufacturer warranties tied to certain HVAC parts is far from

       common knowledge, and that in this scenario he acted perfectly reasonably in relying

       on the Company’s assurances regarding the warranties it sold.

¶ 51         In explaining the concept of “reasonable diligence,” we have previously held

       that “a plaintiff cannot simply ignore facts which should be obvious to him or would

       be readily discoverable upon reasonable inquiry.” S.B. Simmons Landscaping &

       Excavating, Inc. v. Boggs, 192 N.C. App. 155, 162, 665 S.E.2d 147, 151 (2008). On

       the other hand, we also think it true that a layperson consumer should not be held to

       the same standard of due diligence as a sophisticated commercial entity. See DC
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                                         Opinion of the Court

       Custom Freight, 273 N.C. App. at 233, 848 S.E.2d at 562 (holding that it was

       unreasonable for the plaintiff, “a sophisticated business” specializing in trucking, to

       simply assume, without investigation, that the trucks it rented from the defendant

       were covered under the defendant’s insurance policy).

¶ 52         Here, we are unable to determine based on the record whether Defendant

       would have discovered the existence of the duplicate warranties through reasonable

       diligence at the time of the original contract, and we do not have the benefit of any

       jury findings on this issue.   During trial, no evidence was presented regarding

       whether the existence of HVAC manufacturer warranties is considered “common

       knowledge” (especially to a layperson); no evidence was presented regarding how it

       was that Defendant ultimately came to discover the existence of the manufacturer

       warranties; and no evidence was presented regarding whether it was a common

       practice in the HVAC industry to sell parts warranties for products that were already

       covered by a manufacturer warranty.

¶ 53         It is relevant whether Plaintiff provided new, additional, or extended

       warranties beyond those provided by the manufacturer.            For example, if the

       manufacturer’s warranties were for parts only or limited to a stated time, and

       Plaintiff extended those times, added maintenance or repair of excluded items or

       provided labor, these would be separate and independent warranties beyond what

       the manufacturer provided and would not be duplicative. It is also relevant that
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                                               Opinion of the Court

       Plaintiff provided a warranty as a member of the local community resulting in

       Defendant obtaining a more ready source for the resolution of any problems. “Though

       the risk to [Plaintiff’s] separate assets may have been slight, said risk is

       consideration.”     Poythress v. Poythress, 2021-NCCOA-589, ¶ 16 (citing Young v.

       Johnston Cnty., 190 N.C. 52, 57, 128 S.E. 401, 403 (1925) (“The slightest

       consideration is sufficient to support the most onerous obligation; the inadequacy, as

       has been said, is for the parties to consider at the time of making the agreement, and

       not for the court when it is sought to be enforced.”)). Accordingly, we remand for

       further fact-finding on the issue of Defendant’s reasonable diligence in discovering

       the existence and coverage of the duplicate warranties.3

          3. Installation Checklist

¶ 54          Finally, Defendant argues that the Company committed UDTP by filling out

       an “Installation Excellence Checklist” indicating that it had completed all work on

       the project, when in fact much of that work had yet to be completed. To review, on 3

       November 2017 an employee of the Company filled out and signed the checklist,

       which contains over three pages of specific plumbing and HVAC tasks related to the

       project. The Checklist contains the following representation: “I certify all of the items

              3  The Company also argues that Defendant’s UDTP claims are barred by the economic loss
       rule. As the Company cites no relevant, binding precedent to show that the economic loss rule applies
       in the context of UDTP claims, we decline to address this argument.
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                                          Opinion of the Court

       that have been checked are either complete or not applicable to this work site.” It is

       undisputed that the majority of the tasks listed on the Checklist had not been

       completed by 3 November 2017. In fact, 3 November 2017 was the day that the

       Company first obtained the work permits and began work on Defendant’s home, and

       the evidence showed that it was unfeasible that a project of this scope could have been

       completed in a single day.

¶ 55         We now address whether these actions amounted to UDTP. As with the forged

       signature claim, it is clear that Defendant can easily satisfy the first two elements of

       UDTP. The creation of a construction checklist that falsely represents the status of

       the Company’s work on the project is an act which has the tendency to deceive and

       that occurs in or affecting commerce. It is part of the third element of UDTP that is

       in contention—i.e., whether or not Defendant suffered injury due to this

       misrepresentation.

¶ 56         The Company contends that Defendant suffered no injury stemming from the

       checklist because the Company continued its work on the project for several more

       months after the checklist was created, and that the end result was a functional

       HVAC and plumbing system that passed state inspection. Defendant contends that

       he was injured because the checklist contained misrepresentations about the true

       circumstances and completeness of the project.

¶ 57         Here, we agree with the Company that Defendant has not produced sufficient
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       evidence that he was injured by the existence of this document. We have previously

       defined legal injury as “a wrongful act which causes loss or harm to another.” Heron

       Bay Acquisition, LLC v. United Metal Finishing, Inc., 245 N.C. App. 378, 384, 781

       S.E.2d 889, 894 (2016) (citations omitted). Defendant has failed to produce any

       evidence of a harm or loss that he suffered as a result of this checklist—it caused him

       no monetary or economic injury, it did not cause any delay in the completion of the

       work, nor any lessening of the quality of the work. Moreover, it is not clear from the

       record when Defendant even discovered the existence of this checklist. As stated

       above, a person cannot detrimentally rely on a document he did not know existed.

       Accordingly, we conclude that Defendant cannot meet all elements of a UDTP claim

       and that the trial court did not err in ruling against him on this issue.

       B. Denial of the Motion to Amend

¶ 58         Defendant next argues that the trial court erred by refusing to allow him to

       amend his counterclaim to introduce a collection notice that was sent to him as a

       result of the Company’s debt collection practices, which he asserts amounted to

       UDTP. We disagree, and hold Defendant has failed to show the trial court abused its

       discretion in refusing to allow the amendment.

¶ 59         Following Defendant’s failure to pay the remaining balance on the plumbing

       and HVAC contracts, the Company sent his bill to an outside collections company.

       The collections company sent Defendant a collection notice on 5 June 2019. However,
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                                              Opinion of the Court

       Defendant’s amended counterclaim, which was filed on 29 March 2019, did not

       mention the collections notice as the basis of any potential claim. The Company then

       filed its motion for summary judgment on 3 September 2019. At the summary

       judgment hearing on 20 December 2019, Defendant argued (for the first time) that

       the issuance of the collection notice amounted to UDTP, and identified the collection

       notice as a potential trial exhibit.

¶ 60          During trial, Defendant attempted to introduce the collection notice.      The

       Company objected to the introduction of the collection notice and any associated

       testimony, asserting that it had not received sufficient notice of this new claim. The

       trial court similarly expressed its concern that the collections issue had not been

       included in Defendant’s pleadings. Ultimately the trial court’s ruling precluded

       Defendant from introducing the collection notice or from discussing any collection

       attempts—reasoning that introducing this evidence this late into the litigation would

       amount to bringing a new claim, of which the Company did not receive proper notice.

¶ 61          Defendant had attempted to introduce this collections evidence because he

       believed it amounted to an additional unfair and deceptive act by the Company, which

       would bolster his UDTP claim. Under our General Statutes, a debt collector can be

       held liable for attempting to collect a debt by contacting the adverse party directly,

       when the collector knows that the adverse party is represented by counsel. See N.C.

       Gen. Stat. §§ 75-55(3), 58-70-115(3) (2019). Defendant argued that the Company
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                                         Opinion of the Court

       violated this law by having the collections agency contact him directly, when they

       knew he was represented by an attorney.

¶ 62         Regardless of the potential merit of Defendant’s claims, we conclude that the

       trial court did not err in refusing to admit the collections evidence. We review the

       trial court’s evidentiary rulings—including rulings on a motion to amend—for abuse

       of discretion. Fintchre v. Duke Univ., 241 N.C. App. 232, 239, 773 S.E.2d 318, 323

       (2015). An abuse of discretion is as a “ruling [] so arbitrary that it could not have

       been the result of a reasoned decision[.]” Ferguson v. DDP Pharmacy, Inc., 174 N.C.

       App. 532, 535, 621 S.E.2d 323, 326 (2005) (internal marks and citation omitted).

¶ 63         Amendment of pleadings is governed by Rule 15 of the North Carolina Rules

       of Civil Procedure, which provides in pertinent part that “[a] party may amend his

       pleading once as a matter of course at any time before a responsive pleading is

       served.” N.C. Gen. Stat. §1A-1, Rule 15(a) (2019). However, after a party makes their

       amendment as a matter of course, further amendments are allowed “only by leave of

       court or by written consent of the adverse party.” Id. Moreover,

                    [i]f evidence is objected to at trial on the ground that it is
                    not within the issues raised by the pleadings, the court may
                    allow the pleadings to be amended and shall do so freely
                    when the presentation of the merits of the action will be
                    served thereby and the objecting party fails to satisfy the
                    court that the admission of such evidence would prejudice
                    him in maintaining his action or defense upon the merits.

       Id., Rule 15(d).
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                                         Opinion of the Court

¶ 64         In adjudicating a party’s motion to amend, the trial court abuses its discretion

       when it “refuses to allow an amendment” without providing any “justifying reason for

       denying the motion to amend.” Ledford v. Ledford, 49 N.C. App. 226, 233, 271 S.E.2d

       393, 398 (1980). In contrast, a trial court acts properly in denying a motion to amend

       for reasons of “(a) undue delay, (b) bad faith, (c) undue prejudice, (d) futility of

       amendment, and (e) repeated failure to cure defects by previous amendments.”

       Strickland v. Lawrence, 176 N.C. App. 656, 666-67, 627 S.E.2d 301, 308 (2006)

       (internal marks and citation omitted).

¶ 65         When a trial court denies a party’s motion to amend based on undue delay,

       “the trial court may consider the relative timing of the proposed amendment in

       relation to the progress of the lawsuit.” Id. at 667, 627 S.E.2d at 308. For example,

       in Strickland we held that the trial court did not abuse its discretion in denying the

       plaintiffs’ motion to amend to add a new claim, because of undue delay by the

       plaintiffs. Id. We noted that the plaintiffs’ motion “was filed seven months after the

       institution of their action,” and that at that point discovery had almost entirely

       concluded. Id. Similarly, in Wilkerson v. Duke Univ., 229 N.C. App. 670, 679, 748

       S.E.2d 154, 161 (2013), we held that the trial court did not abuse its discretion in

       denying the plaintiff’s motion to amend to add three additional claims, because of

       both undue delay and prejudice. We noted that the defendant had received no notice

       of the three additional claims, and that the motion to amend was made “thirteen
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       months after [the plaintiff] filed the initial complaint and only five days before the

       [summary judgment] hearing” was set to begin. Id.

¶ 66         In the present case, we likewise conclude that the trial court did not abuse its

       discretion in denying Defendant’s motion to amend. During trial, the court engaged

       in extensive discussion with Defendant and the Company regarding the potential

       amendment of Defendant’s pleadings to add the new collections claim.            When

       Defendant asked whether a motion to amend would be permitted, the trial court

       responded “[n]ot in the middle of trial, no.” When Defendant went on the argue that

       he could not have possibly included this claim in his original amended counterclaim

       because the collection notice was not sent until after the filing of the counterclaim,

       the court noted that it likely “would have allowed [Defendant] to amend the

       [counterclaim]” at an earlier date “since [Defendant] did not learn of [the collection

       notice] until after the discovery process,” but that the court could not imagine

       allowing the amendment “midway after we started the trial.”

¶ 67         The trial court’s reasoning here is apt—while it is true that the collections

       notice was not sent until 5 June 2019, after Defendant’s amended counterclaim had

       already been filed, this does not change the fact that Defendant was aware of the

       existence of the collections notice all throughout the summer and fall of 2019 but

       failed to take any action to add this claim to the litigation. The first occasion that

       Defendant brought this collections issue to the trial court’s attention was at the
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       summary judgment hearing on 20 December 2019, and Defendant did not move to

       amend his pleadings to include this new claim until trial had already begun in

       February 2020. Thus, we conclude that the trial court did not abuse its discretion by

       denying Defendant’s motion for leave to amend his complaint in the middle of trial.

       C. Directed Verdict on Breach of Contract Claims

¶ 68          We now turn to the issues raised by the Company in its cross-appeal. The

       Company first argues that the trial court erred in failing to grant a directed verdict

       on Defendant’s breach of contract claims. We agree in part, and remand for a new

       trial on Defendant’s claim for failure to perform in a workmanlike manner under a

       construction or building contract.

¶ 69         To review, Defendant argued at trial that the Company committed a breach of

       contract in three main respects: (1) by installing different equipment than was

       originally called for (such as the water heaters); (2) by charging a higher price than

       was originally called for; and (3) by performing substandard work, such as on the re-

       piping and insulation projects. During trial, the Company moved for a directed

       verdict at the close of all the evidence, and the trial court heard extensive arguments

       from both parties regarding whether the breach of contract claims should go to the

       jury. The trial court ultimately denied the Company’s motion, concluding that there

       was sufficient evidence presented that would allow the jury to reach their own

       conclusions on whether the contract had been breached.
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¶ 70         Following the close of all evidence during a jury trial, a party may move for a

       directed verdict in order to “test[] the sufficiency of the evidence to support a verdict

       for the non-moving party.” Williams v. CSX Transp., Inc., 176 N.C. App. 330, 344,

       626 S.E.2d 716, 728 (2006). If the trial court allows the motion for directed verdict,

       judgment is awarded in favor of the moving party and the matter will not be decided

       by the jury—however, if the trial court denies the motion, then the case moves

       forward to be decided by the jury. See N.C. Gen. Stat. § 1A-1, Rule 50(a) (2019).

¶ 71             “In reviewing a direct verdict, this Court must determine whether the

       evidence taken in the light most favorable to the non-moving party is sufficient as a

       matter of law to be submitted to the jury.” Delta Env’t Consultants of N. Carolina,

       Inc. v. Wysong & Miles Co., 132 N.C. App. 160, 168, 510 S.E.2d 690, 695 (1999). On

       appeal, we conduct a de novo review of a trial court’s denial of a motion for directed

       verdict. Denson v. Richmond Cnty., 159 N.C. App. 408, 411, 583 S.E.2d 318, 320

       (2003).

¶ 72         We first address the Company’s claim that the trial court should have issued

       a directed verdict as to Defendant’s claim that the Company performed substandard

       work on the re-piping and insulation projects. The Company’s primary argument

       here is that, as a matter of law, Defendant’s evidence could not have been sufficient

       to survive a motion for directed verdict because he did not present any expert

       testimony showing that the Company’s work was substandard. During trial, the only
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       evidence presented by Defendant tending to show substandard work by the Company

       was Defendant’s own testimony about the quality of the work and photos that

       Defendant had taken of the work.

¶ 73         “To state a claim for breach of contract, the complaint must allege that a valid

       contract existed between the parties, that defendant breached the terms thereof, the

       facts constituting the breach, and that damages resulted from such breach.” Jackson

       v. Associated Scaffolders & Equip. Co., 152 N.C. App. 687, 692, 568 S.E.2d 666, 669

       (2002). In actions for breach of building or construction contracts, a plaintiff may

       bring a claim for “failure to construct in a workmanlike manner.” Cantrell v. Woodhill

       Enters., Inc., 273 N.C. 490, 497, 160 S.E.2d 476, 481 (1968). Under such a claim,

       “[t]he law recognizes an implied warranty that the contractor or builder will use the

       customary standard of skill and care” based upon the particular industry, location,

       and timeframe in which the construction occurs. Kenney v. Medlin Const. & Realty

       Co., 68 N.C. App. 339, 343, 315 S.E.2d 311, 314 (1984). When pleading this claim,

       “plaintiff’s pleading should allege wherein the workmanship was faulty or the

       material furnished by defendant was not such as the contract required.” Cantrell,

       273 N.C. at 497, 160 S.E.2d at 481 (internal marks and citation omitted).

¶ 74         The Company contends that, in order to bring a proper claim for failure to

       construct in a workmanlike manner, the plaintiff must put on expert testimony to

       establish the relevant standard of care.           Defendant contends that no such
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       requirement exists, as the quality of the work is an issue that can be properly

       determined by the jury without the aid of an expert. On balance, we agree with the

       Company that at least some expert evidence must be presented to sustain a claim

       such as this.

¶ 75         We find two cases to be most instructive on this issue. First, in Kenney v.

       Medlin Const. & Realty Co., 68 N.C. App. 339, 341, 315 S.E.2d 311, 313 (1984), we

       addressed a breach of contract action in which the plaintiff homeowner sued the

       defendant builder for failure to construct in a workmanlike manner when building

       the plaintiff’s new home. Plaintiff retained two experts to testify regarding the

       structural problems with the home, and both testified that “the construction of

       plaintiff’s house did not meet the standard of workmanlike quality prevailing in

       Cabarrus County in December, 1978.” Id. at 340, 315 S.E.2d at 312. On appeal, the

       defendant argued that the testimony of the two witnesses was inadmissible because

       they were not sufficiently qualified, but we disagreed. Id. at 342, 315 S.E.2d at 313.

¶ 76         We noted that “opinion testimony of an expert witness is admissible if there is

       evidence that the witness is better qualified than the jury to form such an opinion.”

       Id. Given that one of the witnesses had “built most of the houses in plaintiff’s

       subdivision,” and that the other “had been involved in building more than 200

       residences,” we held that both witnesses qualified as experts who were “better

       qualified than the jury to form an opinion as to the quality of the workmanship” on
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                                           Opinion of the Court

       the home. Id. at 342-43, 315 S.E.2d at 313-14. Moreover, in evaluating whether the

       trial court properly denied the defendant’s motion for directed verdict, we held that

       there was “plenary evidence supporting plaintiff’s claim of breach”—given that “two

       expert witnesses testified to the various structural defects rendering the quality of

       construction of plaintiff’s house below the standard prevailing in the area.” Id. at

       343, 315 S.E.2d at 314.

¶ 77          Second, in Delta Env’t Consultants of N. Carolina, Inc. v. Wysong & Miles Co.,

       132 N.C. App. 160, 163, 510 S.E.2d 690, 692 (1999), the defendant (a factory owner)

       hired the plaintiff (an environmental consultant) to help the factory deal with

       pollution and soil contamination. The plaintiff sued the defendant for unpaid bills,

       and the defendant counter-claimed that the plaintiff had breached the contract by

       “fail[ing] to perform its remedial work to the level of skill ordinarily exercised by

       members of its profession.” Id. During trial, the defendant apparently put on no

       expert testimony to prove its workmanship claim, and as a result the trial court

       granted a directed verdict in favor of plaintiff, ruling that defendant’s “failure to offer

       expert testimony made its evidence insufficient to prove the standard of care owed by

       [plaintiff] as a matter of law.” Id. at 168, 510 S.E.2d at 695.

¶ 78          On appeal, the defendant challenged this ruling by the trial court, arguing that

       under the “common knowledge” exception, it need not introduce expert testimony to

       prove its workmanship claim. Id. This exception holds that “where the common
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       knowledge and experience of the jury is sufficient to evaluate compliance with a

       standard of care, expert testimony is not needed.” Id. However, we disagreed with

       the defendant, concluding that a case such as this fell far outside the bounds of the

       common knowledge exception. Id. We explained that this exception was reserved for

       cases where the complained-of professional conduct “is so grossly negligent that a

       layperson’s knowledge and experience make obvious the shortcomings of the

       professional”—such as a medical malpractice case in which “an open wound was not

       cleansed or sterilized” before being placed in a cast. Id. at 168, 510 S.E.2d at 696

       (citing Little v. Matthewson, 114 N.C. App. 562, 442 S.E.2d 567 (1994)).

¶ 79         In contrast, we held that a case involving the workmanship “utilized by

       professional engineers for environmental cleanup” was not the type of common-sense

       issue that could be determined by a jury alone. Id. Thus, given the lack of “required

       expert testimony to explain and prove the standard of care,” we held that the trial

       court did not err in granting the motion for directed verdict. Id.

¶ 80         The core of a workmanship claim is a claim that a professional failed to utilize

       “the customary standard of skill and care” in completing a project, based upon the

       particular industry, location, and timeframe in which the project occurred.       See

       Kenney, 68 N.C. App. at 343, 315 S.E.2d at 314. And in most cases, the average juror

       would not have the requisite knowledge and experience to evaluate the prevailing

       professional standards in a particular industry and area.
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¶ 81         As recognized by the “common knowledge” exception, there are certainly some

       types of workmanship claims that can routinely be determined by a jury without the

       aid of an expert. See Delta, 132 N.C. App. at 168, 510 S.E.2d at 696. These are

       matters where the workmanship is so grossly subpar that it is obvious to any

       layperson that the work does not live up to a professional standard of care—such as

       a surgeon “[leaving] a sponge in a patient’s body during surgery,” or a lawyer “who is

       ignorant of the applicable statute of limitations or who sits idly by and causes the

       client to lose the value of his claim.” Little, 114 N.C. App. at 569, 442 S.E.2d at 571.

¶ 82         This case is not like those cases. This case involved $16,324 worth of extensive

       plumbing work done throughout an entire home, encompassing removing and

       replacing all polybutylene piping with PEX piping “within reason.” An employee of

       the Company testified that “the scope of the work was massive.” Moreover, the

       contract expressly stated that the Company was under no obligation to repair or

       replace the drywall that would inevitably be cut open during the re-piping.

¶ 83         It is undisputed that Defendant did not offer any expert testimony to

       demonstrate that the plumbing work was not performed in a workmanlike manner.

       Instead, Defendant offered his own lay-testimony of why he believed the plumbing

       work was inadequate, and he introduced 12 photographs showing the allegedly

       inadequate piping and insulation work. We have examined these photographs, and

       we see no evidence that would indicate to a layperson that the plumbing work was
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                                          Opinion of the Court

       obviously or grossly defective. Accordingly, as in Delta, we conclude that the common

       knowledge exception does not apply, and that expert testimony was required as a

       matter of law in order to prove Defendant’s workmanship claim against the Company.

       Because Defendant presented no expert testimony, we hold that the trial court erred

       in failing to grant the Company’s motion for directed verdict. We reverse and remand

       for a new trial on this claim.

¶ 84         As for Defendant’s remaining breach of contract claims—failure to provide the

       correct water heater called for in the contract, and charging a higher price than called

       for—we conclude sufficient evidence was presented to allow these claims to proceed

       to the jury. These claims were based in a standard breach of contract cause of action

       (as opposed to a workmanship claim) and thus did not require the presentation of

       expert testimony. Defendant presented competent testimonial evidence tending to

       show that a 40-gallon tank was installed instead of a 50-gallon tank, and that the

       price of the 7 November contract was higher than the price of the 2 November

       contract. While the Company presented contrary evidence, the evidence presented

       by Defendant on these claims was sufficient to allow those claims to proceed to the

       jury. We accordingly hold that the trial court did not err in refusing to grant a

       directed verdict on Defendant’s remaining breach of contract claims.

       D. Attorneys’ Fees

¶ 85         The Company next argues that the trial court erred in failing to allow the
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       parties to be heard regarding the award of attorneys’ fees, and Defendant agrees.

       However, because neither party obtained a ruling on the request for attorneys’ fees,

       this issue has not been preserved for our review.

¶ 86         Our General Statutes provide as follows regarding the award of attorneys’ fees

       in a UDTP action:

                    In any suit instituted by a person who alleges that the
                    defendant violated G.S. 75-1.1, the presiding judge may, in
                    his discretion, allow a reasonable attorney fee to the duly
                    licensed attorney representing the prevailing party, such
                    attorney fee to be taxed as part of the court costs and
                    payable by the losing party, upon a finding by the presiding
                    judge that:

                    (1) The party charged with the violation has willfully
                        engaged in the act or practice, and there was an
                        unwarranted refusal by such party to fully resolve the
                        matter which constitutes the basis of such suit; or

                    (2) The party instituting the action knew, or should have
                        known, the action was frivolous and malicious.

       N.C. Gen. Stat. § 75-16.1 (2019).

¶ 87         However, under Rule 10 of the North Carolina Rules of Appellate Procedure,

       “to preserve an issue for appellate review, a party must have presented to the trial

       court a timely request, objection, or motion, stating the specific grounds for the ruling

       the party desired the court to make if the specific grounds were not apparent from

       the context.” N.C. R. App. P. 10(a)(1). In addition, Rule 10 requires that “the

       complaining party [] obtain a ruling upon the party’s request, objection, or motion.”
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       Id.

¶ 88         Here, though both Defendant and the Company had previously indicated on

       multiple occasions that they wished to be heard on attorneys’ fees, the trial court

       never held a hearing on attorneys’ fees, and never ruled on Defendant’s request for

       attorneys’ fees. This issue therefore has not been preserved for appellate review.

       E. Closing Arguments

¶ 89         Finally, the Company argues that the trial court erred when it implicitly

       disallowed the Company to make the final closing argument to the jury. We disagree,

       and hold that the trial court did not abuse its discretion in its ordering of the closing

       arguments in this case.

¶ 90         The basis of the Company’s argument is that the unique procedure posture of

       this case—in which the Company acted as both plaintiff and defendant—resulted in

       the Company not being able to make its final argument to the jury regarding its

       defense to Defendant’s counterclaims. The Company contends this resulted in unfair

       prejudice, as it left the jury with the false impression that the Company had no

       defense to Defendant’s UDTP and breach of contract claims.

¶ 91         The Company’s argument is based in Rule 10 of the General Rules of Practice

       for the Superior and District Courts. See N.C. Super. and Dist. Ct. R. 10 (2020). Rule

       10 provides, in pertinent part, as follows:

                    In all cases, civil and criminal, if no evidence is introduced
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                                         Opinion of the Court

                    by the defendant, the right to open and close the argument
                    to the jury shall belong to him. If a question arises as to
                    whether the plaintiff or the defendant has the final
                    argument to the jury, the court shall decide who is so
                    entitled, and its decision shall be final.

       N.C. Super. and Dist. Ct. R. 10 (2020).

¶ 92         This Rule means that, generally, after the plaintiff introduces their evidence,

       and the defendant chooses to introduce no rebuttal evidence, then the defendant is

       entitled to be the final party to make arguments to the jury. Here, trial arguments

       proceeded in the following order: (1) the Company presented evidence on its breach

       of contract claims; (2) Defendant presented evidence on his breach of contract and

       UDTP counterclaims; (3) the Company made closing arguments on its breach of

       contract claims; and (4) Defendant made closing arguments on his breach of contract

       and UDTP counterclaims.

¶ 93         At the end of the Company’s initial closing, counsel for the Company indicated

       that he intended to “come back up and talk to” the jury one more time in order to put

       forth the Company’s rebuttal to Defendant’s counterclaims. Defendant’s counsel

       objected, asserting that the Company did not have the right to make a rebuttal

       argument, and that “anything he has [for closing], he says now.” The following

       exchange then occurred:

                    [The Court]: Was that your closing, sir?

                    [Counsel for the Company]: If I don’t get a rebuttal, I
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                                           Opinion of the Court

                     don’t get a rebuttal. That’s fine, Judge.

                     [The Court]: All right.

                     [Counsel for the Company]:                   I was under the
                     presumption of a rebuttal, but okay.

¶ 94          Counsel for Defendant then proceeded to make his closing, and no further

       discussion occurred regarding the Company’s desire for a rebuttal.

¶ 95          This exchange demonstrates the Company did not adequately object to this

       issue to preserve it for appellate review, and arguably waived any challenge. To

       recapitulate, under Rule 10, to preserve an issue for appellate review, “a party must

       have presented to the trial court a timely request, objection, or motion, stating the

       specific grounds for the ruling the party desired the court to make.” N.C. R. App. P.

       10(a)(1). If a party fails to object to a certain ruling or action by the trial court, then

       the matter is deemed waived. See State v. Holliman, 155 N.C. App. 120, 123, 573

       S.E.2d 682, 685 (2002).

¶ 96          Here, it would strain credulity to conclude that the Company’s statements

       regarding the rebuttal argument amounted to an objection. When Defendant stated

       that the Company was not entitled to a rebuttal, the Company could have easily

       objected and asserted that it was, indeed, entitled to a rebuttal under Rule 10 of the

       General Rules of Practice. However, the Company did not make such an objection—

       instead, counsel stated “If I don’t get a rebuttal, I don’t get a rebuttal. That’s fine,

       Judge.” We hold that this did not qualify as an objection within the meaning of Rule
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                                            Opinion of the Court

       10 of the Rules of Appellate Procedure, especially given that counsel did not “stat[e]

       the specific grounds for the ruling the party desired the court to make.” N.C. R. App.

       P. 10(a)(1).

                                       III.     Conclusion

¶ 97          In sum, we hold as follows:

                 (1) UDTP Claims: The trial court correctly concluded that Defendant’s

                      UDTP claims must fail as to the superimposition of the signature (given

                      that Defendant cannot show actual reliance on the 7 November

                      contract), and as to the installation checklist (given that Defendant

                      cannot show any injury associated with the checklist). However, the

                      trial court erred in concluding that Defendant’s UDTP claim must fail

                      as to the duplicate warranties, and we remand for further fact-finding

                      as to the reasonableness of Defendant’s reliance on the contractual

                      warranties.

                 (2) Amendment of the Counterclaim: The trial court did not abuse its

                      discretion in refusing to allow Defendant to amend his counterclaim

                      during trial to add a new collections claim, because Defendant acted

                      with undue delay.

                 (3) Directed Verdict: The trial court erred as a matter of law in failing to

                      grant the Company’s motion for directed verdict as to Defendant’s
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             workmanship claim, as Defendant failed to present any supporting

             expert testimony as required under our precedent. As for Defendant’s

             remaining breach of contract claims, the trial court correctly refused to

             grant a directed verdict as sufficient supporting evidence had been

             presented.

          (4) Attorneys’ Fees: This issue has not been preserved for our review.

          (5) Closing Arguments: Defendant has not preserved this argument for

             appellate review, and in any event the trial court did not abuse its

             discretion in the ordering of closing arguments.

      AFFIRMED IN PART, REMANDED IN PART.

      Judge TYSON concurs.

      Judge MURPHY concurs in Parts I, II-A, II-B, II-D, II-E, and III; and concurs

in result only in Part II-C.