Court Opinion

ID: 9398053
Source: CourtListenerOpinion
Date Created: 2023-05-29 15:07:33.56724+00
Date Added: 2024-06-11T17:19:30.334981
License: Public Domain

Opinion issued May 25, 2023

                                      In The

                               Court of Appeals
                                      For The

                          First District of Texas
                           ————————————
                               NO. 01-22-00453-CV
                            ———————————
                        CITY OF HOUSTON, Appellant
                                         V.
                       EVERNECCA CARTER, Appellee

                    On Appeal from the 157th District Court
                             Harris County, Texas
                       Trial Court Case No. 2021-02734

                          MEMORANDUM OPINION

      In this interlocutory appeal, the City of Houston argues the trial court should

have granted its plea to the jurisdiction. The City argues that Evernecca Carter, an

employee who sued the City for sexual harassment and retaliation, failed to establish

a waiver of the City’s governmental immunity. Because we ultimately agree with
the City, we reverse the trial court’s order denying the plea and dismiss Carter’s

claims for lack of jurisdiction.

                                   BACKGROUND

      Carter started working for the City’s Solid Waste Management Department in

June of 2018. The City hired her as a senior sideloader operator, which entails

driving a sideloading garbage truck, though she first had to undergo training by

working on a rearloader truck.

      By August, Shawn Johnson, Carter’s supervisor, started sending Carter

inappropriate text messages. The text messages included comments such as:

          • “You are so sexxy [sic]”;

          • “I love hearing your voice over the radio, say something; anything”;

          • “You are simply beautiful, gorgeous and so sexxy [sic]; [I] can’t help
            but compliment you. I love looking at you”;

          • “I almost want to use profanity, [I] really think that you are so
            beautiful”;

          • “I want your eyes on me and a whole lot more[,] sexxy [sic]”;

          • “I want you . . . [i]n every way possible”;

          • “I don’t want to have sex with you, [I] want to make love and be in a
            relationship with you”; and

          • “I want you so bad.”

                                         2
Johnson continued to send these text messages for months. In December, Johnson

called Carter into his office while everyone else was in a meeting, and he grabbed

her and tried to kiss her. Carter told him to stop and immediately left the office.

      Carter filed a charge alleging sex discrimination with the Equal Employment

Opportunity Commission (EEOC) in January of 2019. In February, she reported

Johnson’s conduct to the City’s Office of Inspector General (OIG), a division of the

City Attorney’s office responsible for investigating employee misconduct. The City

issued Johnson an order stating he was not to contact Carter, and he complied. The

OIG investigated Carter’s complaint against Johnson and ultimately sustained it.

      Immediately after Carter reported Johnson’s conduct to the OIG, she was

transferred to a different facility that Johnson did not supervise, the Judiway facility,

but she continued working as a sideloader operator. A City human resources

representative explained that Carter was transferred because of the City’s policy to

separate employees who are the subject of an investigation.

      Carter claims that as soon as she began working at the Judiway facility, her

new supervisor, Michael Fair, told her coworkers in a meeting that Carter had a

pending sexual-harassment complaint so they should not talk to her. She claims her

coworkers then badgered her, gossiped about her, and ostracized her. She had to

work mandatory overtime, up to 70 or 80 hours a week, for six or seven days a week,

sometimes in 16- to 20-hour shifts. When she complained about the mandatory

                                           3
overtime, her supervisor told her, “Mandatory is mandatory,” and, “You either are

going to do the job or you are going to quit.” Carter also asserts that, because of the

long hours, she developed knee problems, and even after submitting a note from her

doctor, her supervisors refused to submit a workers’ compensation claim for her.

Additionally, Johnson refused to submit her payroll after she transferred, though

Carter reached out to another supervisor and the issue was resolved.

      After Carter received her right-to-sue notice from the EEOC, she filed this

lawsuit against the City, alleging sexual harassment, retaliation, and workers’

compensation retaliation. The City filed a combined plea to the jurisdiction and

motion for summary judgment, claiming governmental immunity. The trial court

granted the City’s combined plea and motion as to the workers’ compensation

retaliation claim1 but denied it as to the sexual harassment and retaliation claims.

The City now appeals.

                                      DISCUSSION

      The City argues that Carter did not exhaust her administrative remedies as to

her retaliation claim, which is a jurisdictional bar to suit, and that she did not raise a

fact issue as to her retaliation claim or make a prima facie case of sexual harassment,

which are also jurisdictional bars.

1
      Neither party has challenged the trial court’s ruling on the workers’ compensation
      retaliation claim, so it is not part of this appeal.
                                            4
                               Governmental Immunity

       The City is a governmental entity and therefore has immunity from suit unless

the legislature waives that immunity. See City of Houston v. Williams, 353 S.W.3d

128, 134 & n.5 (Tex. 2011). A governmental entity may assert its immunity through

a plea to the jurisdiction because immunity from suit implicates a trial court’s

jurisdiction. Id. at 133.

       The Texas Commission on Human Rights Act (TCHRA), Chapter 21 of the

Texas Labor Code, waives immunity from suit for a governmental employer that

violates the TCHRA’s anti-discrimination statutes. Alamo Heights Indep. Sch. Dist.

v. Clark, 544 S.W.3d 755, 763 (Tex. 2018); see TEX. LAB. CODE §§ 21.001–.556.

The TCHRA prohibits an employer from discriminating on the basis of race, color,

disability, religion, sex, national origin, or age and prohibits retaliation against an

employee for opposing or reporting a discriminatory practice. TEX. LAB. CODE

§§ 21.051, 21.055. The TCHRA, however, only waives governmental immunity for

suits in which a plaintiff alleges sufficient facts to establish a prima facie violation

of the Act. Mission Consol. Indep. Sch. Dist. v. Garcia, 372 S.W.3d 629, 635–36

(Tex. 2012). Thus, whether a plaintiff has established a prima facie case of

discrimination against a governmental employer under the TCHRA is a

jurisdictional issue. See id.; Clark, 544 S.W.3d at 770.

                                           5
                                 Standard of Review

      We review a trial court’s ruling on a plea to the jurisdiction de novo.2 Tex.

Dep’t of Parks & Wildlife v. Miranda, 133 S.W.3d 217, 228 (Tex. 2004). A plea to

the jurisdiction may challenge the pleadings, the existence of jurisdictional facts, or

both. Clark, 544 S.W.3d at 770. When the plea challenges the pleadings, we

determine whether the plaintiff has alleged facts affirmatively demonstrating

subject-matter jurisdiction. Id. When the plea challenges the existence of

jurisdictional facts with supporting evidence, the plaintiff must raise “at least a

genuine issue of material fact” to avoid dismissal of her claim. Id. at 770–71. In

determining whether the plaintiff has raised a material fact issue, we take as true all

evidence favorable to the plaintiff, indulging every reasonable inference and

resolving any doubts in the plaintiff’s favor. Id. at 771. The standard of review for a

plea challenging jurisdictional facts mirrors that of a traditional summary judgment.

Id.

      We have appellate jurisdiction to review an interlocutory order denying a

governmental entity’s plea to the jurisdiction. TEX. CIV. PRAC. & REM. CODE

2
      A governmental entity may raise governmental immunity and challenge the trial
      court’s jurisdiction through a plea to the jurisdiction or a motion for summary
      judgment. Clark, 544 S.W.3d at 770. Because the City raised only jurisdictional
      issues in its combined plea to the jurisdiction and summary-judgment motion, we
      treat the entire motion as a plea to the jurisdiction. See Coll. of the Mainland v.
      Glover, 436 S.W.3d 384, 390 (Tex. App.—Houston [14th Dist.] 2014, pet. denied).
                                           6
§ 51.014(a)(8); see, e.g., City of Houston v. Guthrie, 332 S.W.3d 578, 586 (Tex.

App.—Houston [1st Dist.] 2009, pet. denied).

                                    New Arguments

      Carter argues that the City has raised several new issues for the first time on

appeal, including:

          • Carter failed to exhaust her administrative remedies because certain
            events occurred after she filed the EEOC charge;
          • Carter did not establish constructive discharge;
          • Carter failed to establish a causal link between her discrimination
            complaint and a material adverse employment action; and
          • the City was not liable based on the Faragher/Ellerth defense.

Ordinarily a party may not raise new issues for the first time on appeal, but there is

an exception for issues demonstrating the trial court lacked subject-matter

jurisdiction. See City of Webster v. Hunnicutt, 650 S.W.3d 792, 798 n.6 (Tex. App.—

Houston [14th Dist.] 2022, pet. filed); see also Tex. Ass’n of Bus. v. Tex. Air Control

Bd., 852 S.W.2d 440, 445 (Tex. 1993) (“Subject matter jurisdiction is an issue that

may be raised for the first time on appeal[.]”). Because the City is a governmental

entity, whether Carter has established a prima facie case against it implicates the trial

court’s jurisdiction. See Clark, 544 S.W.3d at 770; Garcia, 372 S.W.3d at 635–36;

see also San Antonio Water Sys. v. Nicholas, 461 S.W.3d 131, 136 (Tex. 2015)

(explaining appellate court was obligated to consider new jurisdictional arguments

on appeal when governmental entity challenged plaintiff’s prima facie case under

                                           7
TCHRA). Further, while we generally may not consider issues that were not raised

in the trial court, the parties may make new arguments in support of issues that were

raised below. Li v. Pemberton Park Cmty. Ass’n, 631 S.W.3d 701, 704 (Tex. 2021)

(per curiam). The record shows the City raised in its plea to the jurisdiction the issues

of Carter’s exhaustion of remedies, whether she established a prima facie case of

retaliation or rebutted the City’s proffered reason for her transfer, and whether she

established a prima facie case of sexual harassment, and these are the issues the City

raises on appeal. Further, other than the constructive-discharge question, which the

parties substantively argued in the trial court, we either resolve in Carter’s favor or

do not reach the remaining new arguments.

                     Exhaustion of Administrative Remedies

      In its first issue, the City argues Carter failed to exhaust her administrative

remedies for her retaliation claim because the charge she filed with the EEOC did

not mention the City’s alleged retaliation against her.

      1.     Applicable Law

      To file a suit for employment discrimination, a plaintiff must first exhaust her

administrative remedies. See Waffle House, Inc. v. Williams, 313 S.W.3d 796, 804

(Tex. 2010). Exhausting administrative remedies is a jurisdictional prerequisite to

suit against a governmental employer, and failing to do so deprives the trial court of

jurisdiction. See Prairie View A&M Univ. v. Chatha, 381 S.W.3d 500, 513–14 (Tex.

                                           8
2012). A plaintiff exhausts her administrative remedies after she timely files a charge

of discrimination with either the Texas Workforce Commission (TWC) or the

federal EEOC and receives a right-to-sue notice from either agency. See Taylor v.

Books A Million, Inc., 296 F.3d 376, 379 (5th Cir. 2002); 3 Harris Ctr. for Mental

Health & IDD v. McLeod, No. 01-20-00838-CV, 2022 WL 1632173, at *4 (Tex.

App.—Houston [1st Dist.] May 24, 2022, no pet.) (mem. op.); see also TEX. LAB.

CODE §§ 21.201, 21.202, 21.208, 21.252, 21.254. The plaintiff may then sue her

employer, but, generally, the plaintiff’s claims in the civil suit are limited to the

claims that were included in the TWC or EEOC charge and factually related claims

that “could reasonably be expected to grow out of” the claims stated in the charge.

Sw. Convenience Stores, LLC v. Mora, 560 S.W.3d 392, 401 (Tex. App.—El Paso

2018, no pet.).

      The Fifth Circuit has acknowledged an exception to the exhaustion-of-

remedies requirement for a claim alleging retaliation for filing a discrimination

charge with the TWC or EEOC. See Gupta v. E. Tex. State Univ., 654 F.2d 411, 414

(5th Cir. Unit A Aug. 1981). Recognizing that a claim for retaliation for filing a

charge necessarily arises after the plaintiff files the charge, the Fifth Circuit held a

3
      One of the purposes of the TCHRA is to execute the policy goals of Title VII of the
      federal Civil Rights Act of 1964, so we may use federal statutes and cases
      interpreting them to guide our interpretations of the TCHRA. Garcia, 372 S.W.3d
      at 633–34 (citing TEX. LAB. CODE § 21.001(1)).
                                           9
plaintiff does not have to file a separate charge for retaliation to exhaust her

administrative remedies because the trial court has jurisdiction over a claim like

retaliation that “grows out of” a charge that is properly before the court. Id.

      2.      Analysis

      The City argues Carter failed to exhaust her administrative remedies for her

retaliation claim against the City. Her EEOC charge, the City argues, describes only

discrimination and retaliation by Johnson, not the City, but Carter pleaded retaliation

against the City in her civil suit. The City argues that a claim of retaliation by the

City does not automatically grow out of the claims of discrimination and retaliation

by Johnson.

      We disagree. Carter’s charge-retaliation claim falls squarely within the Gupta

exception. Carter alleged the City retaliated against her for filing the EEOC charge.

Thus, her retaliation claim grew out of her EEOC charge. See id. Gupta does not

hold that the discriminatory practice in the charge and the charge-retaliation must be

committed by the same person, nor has the City identified any case establishing such

a requirement, and there is contrary precedent. See Rodriquez v. Midland Cnty.

Hosp. Dist., No. MO:18-CV-173-DC, 2021 WL 3590695, at *1–3, *6 (W.D. Tex.

Jan. 24, 2021) (concluding plaintiff exhausted administrative remedy for retaliation

claim under Gupta exception because retaliation claim grew out of discrimination

                                          10
charge, even though plaintiff alleged discrimination by coworker and retaliation by

employer). Carter exhausted her administrative remedies as to her retaliation claim.

      The City argues that the Fourteenth Court, when faced with similar facts,

dismissed the plaintiff’s retaliation claims, citing Texas Department of

Transportation v. Esters, 343 S.W.3d 226 (Tex. App.—Houston [14th Dist.] 2011,

no pet.). But Esters does not support the City’s position. In Esters, the plaintiff filed

a charge of race discrimination with the TWC and the EEOC. Id. at 228. After the

EEOC concluded its investigation and issued a right-to-sue notice, the plaintiff filed

a second charge of race discrimination, attempting to amend his prior charge. Id. at

228–29. In this second charge, he alleged (1) race discrimination; (2) retaliation for

complaining internally about discriminatory practices; and (3) retaliation for filing

the first charge with the EEOC. Id. at 229. The EEOC took no action regarding this

second charge and did not issue a second right-to-sue notice. Id. The Fourteenth

Court concluded the plaintiff exhausted his administrative remedies for his third

claim, retaliation for filing the first charge with the EEOC, but he did not exhaust

his administrative remedies for his second claim, retaliation for complaining

internally about discriminatory practices, because that claim was not factually

related to the first charge and could not be reasonably expected to grow out of the

first charge. Id. at 230–31. The court acknowledged and applied the Gupta exception

for the plaintiff’s retaliation claim based on filing a charge with the EEOC. Id. Thus,

                                           11
Esters supports our conclusion that a retaliation claim for filing an EEOC charge

grows out of the original charge. See id.

      The City also argues that Carter failed to exhaust her administrative remedies

for her retaliation claim because in her later charge filed with the TWC, she did not

allege retaliation. For reasons not explained in the record, Carter filed a second

charge of discrimination with the TWC in March of 2019, two months after she filed

the EEOC charge. This charge is factually similar to the EEOC charge, alleging

sexual harassment by Johnson. There is no indication that the TWC took any

administrative action regarding this charge or issued a right-to-sue notice for this

charge.

      The City argues that Carter failed to exhaust her administrative remedies for

her retaliation claim because Carter filed this TWC charge after the City’s alleged

retaliation occurred, yet she did not allege retaliation in this charge. However,

Carter’s suit is based on her EEOC charge. She initially filed her sexual-harassment

charge with the EEOC, the EEOC pursued an administrative investigation of her

charge, the EEOC issued a right-to-sue notice, and then Carter filed her civil suit.

We have already concluded that Carter exhausted her administrative remedies by

filing her EEOC charge. After filing her EEOC charge, Carter inexplicably filed a

                                            12
second charge with the TWC,4 but we fail to see why this duplicative charge has any

bearing on her suit. See id. at 230 (disregarding second filed charge, for which EEOC

or TWC took no administrative action, when plaintiff’s original charge exhausted

administrative remedies).

      Carter’s retaliation claim grew out of her original discrimination charge, and

she has exhausted her administrative remedies for her retaliation claim. See Gupta,

654 F.2d at 414; Taylor, 296 F.3d at 379; McLeod, 2022 WL 1632173, at *4. We

overrule the City’s first issue.

                                     Retaliation

      The City next argues the trial court erred in denying its plea to the jurisdiction

because Carter failed to establish a prima facie retaliation claim, and even if she did,

the City offered a legitimate, nondiscriminatory reason for transferring Carter and

she did not rebut that reason.

      1.     Applicable Law

      The TCHRA prohibits an employer from retaliating against an employee for

engaging in certain protected activities, like reporting sexual harassment. TEX. LAB.

CODE § 21.055; Clark, 544 S.W.3d at 781.

4
      A plaintiff may file a discrimination charge with either the EEOC or the TWC, and
      a charge filed with the EEOC is considered also filed with the TWC because of the
      agencies’ worksharing agreement. Free v. Granite Publ’ns, L.L.C., 555 S.W.3d 376,
      377 n.2 (Tex. App.—Austin 2018, no pet.).
                                          13
      To establish a prima facie retaliation claim under the TCHRA, a plaintiff must

show: (1) she engaged in a protected activity; (2) she experienced a material adverse

employment action; and (3) a causal link exists between the protected activity and

the adverse employment action. Clark, 544 S.W.3d at 782.

      For the first element, a plaintiff engages in a protected activity under the

TCHRA when she opposes a discriminatory practice or files a charge of

discrimination, among other things. TEX. LAB. CODE § 21.055; Clark, 544 S.W.3d

at 786. Sexual harassment is a form of sex discrimination prohibited by the TCHRA.

Hoffmann–La Roche, Inc. v. Zeltwanger, 144 S.W.3d 438, 445 (Tex. 2004). Filing a

charge of sexual harassment, then, is a protected activity. Clark, 544 S.W.3d at 781.

      For the second element, a material adverse employment action is an employer

action that would dissuade a reasonable employee from making a charge of

discrimination. Id. at 788. Whether an employee suffered a material adverse

employment action is a fact-specific inquiry because the significance of a retaliatory

act often depends on the particular circumstances and context in which it occurs.

Donaldson v. Tex. Dep’t of Aging & Disability Servs., 495 S.W.3d 421, 442 (Tex.

App.—Houston [1st Dist.] 2016, pet. denied). A transfer to a different shift with

“drastically and objectively less desirable hours” can be a material adverse

employment action. Johnson v. Halstead, 916 F.3d 410, 420 (5th Cir. 2019).

                                         14
      Constructive discharge can also be a material adverse employment action. See

Microsoft Corp. v. Mercieca, 502 S.W.3d 291, 312 (Tex. App.—Houston [14th

Dist.] 2016, pet. denied). To establish constructive discharge, the plaintiff must show

her “employer made working conditions so intolerable that a reasonable person

would feel compelled to resign.” Williams, 313 S.W.3d at 805. Whether a reasonable

person would feel compelled to resign is also a fact-specific inquiry, but we may

consider whether the plaintiff experienced: (1) demotion; (2) reduction in salary;

(3) reduction in job responsibilities; (4) reassignment to menial or degrading work;

(5) badgering, harassment, or humiliation by the employer calculated to encourage

the employee’s resignation; and (6) offers of early retirement that would make the

employee worse off, whether the offers were accepted or not. Mercieca, 502 S.W.3d

at 312.

      For the third element of a prima facie retaliation claim, a plaintiff must show

she would not have experienced the material adverse employment action “but for”

her engaging in a protected activity. Donaldson, 495 S.W.3d at 441. The employee

does not need to establish the protected activity was the sole cause of the adverse

employment action, though. Id. at 441–42.

      A plaintiff may establish a retaliation claim by direct or circumstantial

evidence. Clark, 544 S.W.3d at 781–82. When a plaintiff relies on circumstantial

evidence, as Carter does here, we apply the three-part McDonnell Douglas burden-

                                          15
shifting framework. Id. at 782 (citing McDonnell Douglas Corp. v. Green, 411 U.S.

792, 802–05 (1973)). First, the plaintiff has the burden to establish a prima facie case

of retaliation, and if she does, a rebuttable presumption of retaliation arises. Id. The

burden then shifts to the employer to rebut the presumption by producing a

legitimate, nondiscriminatory reason for the employment action. Id. If rebutted, the

presumption of retaliation disappears, and the burden shifts back to the employee to

establish the employer’s stated reason is false and a pretext for discrimination. Id.

      The employee always bears the burden of persuasion. Id. Each stage of the

McDonnell Douglas framework is relevant to the jurisdictional inquiry in a suit

against a governmental employer. Id. at 784. A plaintiff must establish a prima facie

case, and if the governmental employer offers evidence to negate or rebut the prima

facie case, then “the entire McDonnell Douglas framework is fully implicated,” and

a plaintiff must present sufficient evidence of pretext to survive the plea to the

jurisdiction. Id. at 783. In other words, if the plaintiff fails to meet her burden at any

stage, then she has not affirmatively demonstrated an immunity waiver under the

TCHRA, and the trial court lacks jurisdiction. Id. at 783–84; see also Garcia, 372

S.W.3d at 636 (“[T]he [l]egislature has waived immunity only for those suits where

the plaintiff actually alleges a violation of the TCHRA by pleading facts that state a

claim thereunder.”).

                                           16
      2.     Analysis

             a.    Carter’s Prima Facie Case

      Under the McDonnell Douglas framework, Carter has the initial burden to

establish a prima facie retaliation case. Clark, 544 S.W.3d at 782. The City does not

dispute the first element of her prima facie case, that she engaged in a protected

activity by filing a discrimination charge with the EEOC, but the City challenges

whether Carter has established the second and third elements. See id. at 781.

              Second Element: Material Adverse Employment Action

      The City disputes the second element of Carter’s prima facie retaliation case,

that Carter experienced a material adverse employment action.

      (1) Cumulative Actions

      Carter claims that her transfer to the Judiway facility, what she calls the “worst

facility,” was a material adverse employment action because at the new facility she

was required to work a significant amount of overtime—seven days a week with 16-

to 20-hour shifts each day, her supervisor Michael Fair violated the OIG’s

confidentiality policy by telling her coworkers about her pending sexual-harassment

complaint, and her coworkers then ostracized her and gossiped about her.

Considering the cumulative effect of all of these actions, Carter argues, she

experienced a material adverse employment action that would deter a reasonable

employee from complaining about sexual harassment.

                                          17
      However, in its plea to the jurisdiction, the City challenged Carter’s alleged

facts. See id. at 770–71 (plea to jurisdiction may challenge existence of jurisdictional

facts with evidence).

             (a) The City’s Challenge

      First, regarding Carter’s description of the Judiway facility as the “worst”

facility, the City argued this was only her subjective belief, and there are no facts to

support that claim.

      Second, regarding overtime, the City offered Demarcus Glass’s affidavit.

Glass is a deputy assistant director of the Solid Waste Management Department and

supervises the Judiway facility. Glass stated that when mandatory overtime is

required, it is based on the operational needs of the department at the time and is

applied uniformly. The City argued that all employees at the Judiway facility were

required to work overtime, but the City did not dispute the number of hours or days

per week Carter claimed she was required to work.

      Third, regarding the confidentiality violation by telling other employees about

Carter’s sexual-harassment complaint, Michael Fair stated in his affidavit that when

Carter transferred to his section, he was not aware that Carter had filed an OIG

sexual-harassment complaint. He stated he did not talk to anyone about the

complaint.

                                          18
      Another deputy assistant director, Jeffrey Williams, stated in an affidavit that,

even after her transfer, Carter’s job title, job duties, pay rate, and benefits remained

the same.

      The City challenged with evidence some of Carter’s allegations that she

suffered a material adverse employment action. Thus, Carter had the burden to raise

at least a genuine issue of material fact. Id. at 771.

             (b) Carter’s Response

      Regarding her first claim, that Judiway was the worst facility, when

questioned in her deposition about why Judiway was the worst facility, Carter gave

two reasons. She said Judiway was the worst because none of her coworkers there

should have known about why she was transferred, but the City disputed that Fair

ever told her coworkers why she was transferred. She also said Judiway was the

worst because she was working long hours there, seven days a week for 16- to 20-

hour shifts. The City did not dispute that Carter was required to work those hours

but provided evidence that overtime requirements were uniformly applied. These

claims do not establish that the Judiway facility was objectively the worst facility.

See Pegram v. Honeywell, Inc., 361 F.3d 272, 283 (5th Cir. 2004) (plaintiff’s

subjective belief, without more, was insufficient to establish that transfer was

adverse employment action).

                                           19
       Carter did not offer evidence to challenge Michael Fair’s assertion that he

never told other employees about her OIG sexual-harassment complaint because he

did not know about it. In her deposition, Carter said that as soon as she transferred

to the Judiway facility, Fair told everyone not to talk to her because she had a

pending sexual-harassment complaint. When asked how she knew this, she said that

Fair told the employees in a meeting, but she was not present at that meeting and did

not have personal knowledge that this occurred; she learned about it when her

coworkers later told her.

       Regarding her coworkers’ gossip allegedly stemming from their knowledge

of her sexual-harassment complaint, Carter did not identify any specific statements

or any particular coworkers who made them. She only said her coworkers constantly

gossiped about her and that it took a mental toll on her. See Clark, 544 S.W.3d at

789 (complaints of ostracism and unfair criticism are “petty annoyances” and not

materially adverse employment actions); Brewer v. Coll. of the Mainland, 441

S.W.3d 723, 731 (Tex. App.—Houston [1st Dist.] 2014, no pet.) (ostracism by

fellow employees not material adverse employment action that constitutes

retaliation).

       Generally, we must take all evidence favorable to the plaintiff as true in

determining whether a material fact issue exists. Clark, 544 S.W.3d at 771. But

subjective beliefs and conclusory statements—those that do not provide the

                                         20
underlying facts to support the conclusion or are made without personal knowledge

of the matters being testified to—are not competent evidence to raise a fact issue in

a plea to the jurisdiction. Tex. Div.-Tranter, Inc. v. Carrozza, 876 S.W.2d 312, 314

(Tex. 1994) (per curiam) (employee’s subjective beliefs are conclusory and not

competent evidence); Wilson v. Dall. Indep. Sch. Dist., 376 S.W.3d 319, 326 (Tex.

App.—Dallas 2012, no pet.) (“Conclusory statements are not competent evidence in

a plea to the jurisdiction proceeding.”); Adams v. Oncor Elec. Delivery Co., L.L.C.,

385 S.W.3d 678, 683 (Tex. App.—Dallas 2012, no pet.) (employee’s testimony that

he “heard about” how other employees were treated, without demonstrating personal

knowledge, was not competent evidence to raise fact issue); Hovorka v. Cmty.

Health Sys., Inc., 262 S.W.3d 503, 511 (Tex. App.—El Paso 2008, no pet.) (“A

conclusory statement is one that does not provide the underlying facts to support the

conclusion. A conclusory statement is not sufficient to raise a fact issue.” (citation

omitted)).

       We conclude Carter did not raise a fact issue as to whether she was transferred

to the worst facility, whether her supervisor told her coworkers about her sexual-

harassment complaint, or whether her coworkers gossiped about her and ostracized

her.

       But Carter raised a fact issue as to whether she suffered a material adverse

employment action by being transferred to a facility where she was required to work

                                         21
long hours. See Johnson, 916 F.3d at 420 (transfer to shift with “drastically and

objectively less desirable hours” can be material adverse employment action).

Having to work 70 to 80 hours a week after complaining about sexual harassment

would dissuade a reasonable employee from reporting the conduct. See Clark, 544

S.W.3d at 788 (material adverse employment action is one that would dissuade

reasonable employee from making charge of discrimination).

      (2) Constructive Discharge

      Carter also argued that she was constructively discharged, which alone can be

a material adverse employment action, for the same reasons: she was transferred to

the “worst facility,” she was required to work a significant amount of overtime, her

supervisor Michael Fair violated the OIG’s confidentiality policy by telling her

coworkers about her pending sexual-harassment complaint, and her coworkers then

ostracized her and gossiped about her.

      We have already concluded that the City challenged and Carter has not raised

a fact issue as to any of these factual allegations except having to work a significant

amount of overtime.

      Carter has not provided evidence of any of the typical constructive-discharge

factors, like whether she experienced: (1) demotion; (2) reduction in salary;

(3) reduction in job responsibilities; (4) reassignment to menial or degrading work;

(5) badgering, harassment, or humiliation by the employer calculated to encourage

                                          22
the employee’s resignation; and (6) offers of early retirement that would make the

employee worse off. See Mercieca, 502 S.W.3d at 312. The City provided evidence,

and Carter did not dispute, that even after her transfer, Carter’s job title, job duties,

pay rate, and benefits remained the same. Carter has not cited, nor have we found,

any authority holding that mandatory overtime—even a significant amount like 80

hours a week—by itself is sufficient to establish constructive discharge. Thus, we

conclude Carter has failed to raise a fact issue as to whether she was constructively

discharged from the Judiway facility.

      In sum, we conclude Carter has established a prima facie case of one material

adverse employment action: her transfer to a facility where she was required to work

significant overtime hours.

                              Third Element: Causal Link

      The City argues there is no evidence of a causal link between Carter’s

protected activity—filing a complaint about Johnson’s conduct—and the alleged

material adverse employment action, but we conclude Carter satisfies this element.

      The City provided evidence that Carter was transferred to the Judiway facility

because she complained about Johnson’s conduct. Pamela Jarmon-Wade, the human

resources representative for the City’s Solid Waste Management Department stated

in an affidavit that, after Carter filed her complaint with the OIG, she was transferred

to another facility because it was “standard HR practice to always separate

                                           23
employees pending an investigation.” Thus, the City’s evidence establishes that

Carter was transferred because of her complaint about Johnson.

      We conclude Carter established a prima facie case of retaliation for filing a

sexual-harassment complaint because as a result of filing the complaint, she was

transferred to a facility where she was required to work a significant amount of

overtime hours, and a presumption of retaliation arises. See Clark, 544 S.W.3d at

782. Carter has not established a prima facie case as to any of the other material

adverse employment actions she claimed.

             b.    Legitimate, Nondiscriminatory Reason

      Because Carter established a prima facie case of retaliation, under the

McDonnell Douglas framework, the burden shifts to the City to rebut the

presumption of retaliation by producing a legitimate, nondiscriminatory reason for

the employment action. See id.

      We conclude the City met its burden. The City provided the affidavit of

Pamela Jarmon-Wade, the human resources representative for the City’s Solid

Waste Management Department, who stated Carter was transferred to another

facility because it was “standard HR practice to always separate employees pending

an investigation.” The City did not dispute that Carter was required to work overtime

at the Judiway facility, but provided the affidavit of Demarcus Glass, a supervisor

of the Judiway facility, who stated that when mandatory overtime is required, it is

                                         24
based on the operational needs of the department at the time and is applied

uniformly. The City provided a legitimate, nondiscriminatory reason for Carter’s

transfer and overtime hours; thus, the presumption of retaliation disappears. See id.

             c.     Evidence of Pretext

      In the last step of the McDonnell Douglas framework, after Carter established

a prima facie case of retaliation and the City provided a legitimate,

nondiscriminatory reason for transferring her and requiring her to work overtime,

the burden shifts back to Carter to provide some evidence, enough to raise a fact

issue, that the City’s stated reason is false and a pretext for discrimination. See id.

      Carter has not offered any evidence that the City’s stated HR policy or the

mandatory overtime requirements were false or pretextual. Thus, she has failed to

meet her burden at this final stage of the McDonnell Douglas framework. See id.

      Each stage of the McDonnell Douglas framework is jurisdictional. Id. at 783–

84. Because Carter has failed to meet her burden at this stage, she has not alleged

facts to establish an immunity waiver under the TCHRA. Id. Therefore, the trial

court erred in denying the City’s plea to the jurisdiction as to Carter’s retaliation

claim. We sustain the City’s second issue.

                  Hostile-Work-Environment Sexual Harassment

      Lastly, the City argues Carter failed to establish a prima facie sexual-

harassment claim.

                                           25
      1.     Applicable Law

      The TCHRA prohibits discrimination on the basis of sex, among other factors.

TEX. LAB. CODE § 21.051. Sexual harassment is a form of sex discrimination

prohibited by the TCHRA. Zeltwanger, 144 S.W.3d at 445. Sexual harassment

includes “[u]nwelcome sexual advances, requests for sexual favors, and other verbal

or physical conduct of a sexual nature.” Clark, 544 S.W.3d at 807 (quoting 29 C.F.R.

§ 1604.11(a)).

      There are generally two types of sexual harassment: quid pro quo and hostile

work environment. Williams, 313 S.W.3d at 804. Here, Carter alleges hostile-work-

environment sexual harassment.

      To establish a prima facie case of hostile-work-environment sexual

harassment, a plaintiff must show: (1) she was subjected to unwelcome sexual

harassment; (2) she was harassed because of her sex; (3) the harassment was so

severe or pervasive as to alter the terms or conditions of employment and create a

hostile work environment; and (4) some basis for holding the employer liable. Clark,

544 S.W.3d at 771. When a plaintiff complains of sexual harassment by a supervisor,

she does not need to establish the fourth element. See Donaldson, 495 S.W.3d at 445

(citing Anderson v. Hous. Cmty. Coll. Sys., 458 S.W.3d 633, 646 (Tex. App.—

Houston [1st Dist.] 2015, no pet.)).

                                        26
       For the third element, altering a term or condition of employment, the severe

and extreme nature of the harassment itself is what constructively alters the

plaintiff’s terms and conditions of employment. Tex. Dep’t of State Health Servs. v.

Resendiz, 642 S.W.3d 163,187–88 (Tex. App.—El Paso 2021, no pet.). Only when

a workplace is “permeated with discriminatory intimidation, ridicule, and insult” is

the harassment sufficiently severe and pervasive to create a hostile and abusive work

environment. Coleman v. Kijakazi, No. 21-10399, 2023 WL 2660167, at *2 (5th Cir.

Mar. 28, 2023) (per curiam). The harassment must be more than rude or offensive

comments, teasing, or isolated incidents; it must be “so severe and pervasive that it

destroys [the plaintiff’s] opportunity to succeed in the workplace.” Hockman v.

Westward Comms., LLC, 407 F.3d 317, 326 (5th Cir. 2004) (quoting Shepherd v.

Comptroller of Pub. Accts., 168 F.3d 871, 874 (5th Cir. 1999)). The abusiveness

standard requires “extreme” conduct. Twigland Fashions, Ltd. v. Miller, 335 S.W.3d

206, 219 (Tex. App.—Austin 2010, no pet.). This is a heavy burden. Tex. Dep’t of

Aging & Disability Servs. v. Loya, 491 S.W.3d 920, 925 (Tex. App.—El Paso 2016,

no pet.).

       To establish a hostile work environment, a plaintiff must show the

environment was both objectively and subjectively offensive—“one that a

reasonable person would find hostile or abusive and one that the [plaintiff] perceived

to be so.” Donaldson, 495 S.W.3d at 445. We consider the totality of the

                                         27
circumstances, including frequency and severity of the conduct, whether the conduct

was physically threatening or humiliating rather than a mere offensive utterance, and

whether the conduct unreasonably interfered with the plaintiff’s work performance.

Id. We may also consider whether the conduct undermined the plaintiff’s workplace

competence. Hockman, 407 F.3d at 326. The plaintiff does not need to show the

conduct caused a “tangible psychological injury,” but she most show it was more

than “merely offensive.” See Mayfield v. Tarrant Reg’l Water Dist., 467 S.W.3d 706,

713 (Tex. App.—El Paso 2015, no pet.).

      Not all offensive and inappropriate conduct is actionable under the TCHRA.

In fact, courts often find egregious and offensive behavior insufficiently severe or

pervasive to create a hostile work environment. See, e.g., Paul v. Northrop Grumman

Ship Sys., 309 F. App’x 825, 826 (5th Cir. 2009) (per curiam) (coworker walked up

to plaintiff until his chest was touching her, stared at her in hostile and intimidating

manner, and rubbed his pelvic region across her hips when he squeezed past her);

Gibson v. Potter, 264 F. App’x 397, 398 (5th Cir. 2008) (per curiam) (supervisor

“grabbed [the plaintiff] on the buttocks and made suggestive comments” while she

conversed with another employee); Hockman, 407 F.3d at 321–22 (supervisor made

sexually suggestive remarks to plaintiff, repeatedly insisted that she be alone with

him, remarked on another employee’s body, brushed up against plaintiff’s breasts

and behind, once tried to kiss her, once stood in bathroom doorway while plaintiff

                                          28
was present, and once swatted plaintiff’s behind with newspaper); Shepherd, 168

F.3d at 872 (coworker touched plaintiff’s arm several times, rubbed arm down to her

wrist, simulated looking up her dress, tried to look down her clothing, and made

sexually suggestive comments that included referring to color of her nipples and size

of her thighs); Staller v. Serv. Corp. Int’l, No. 04-06-00212-CV, 2006 WL 3018039,

at *5 (Tex. App.—San Antonio Oct. 25, 2006, no pet.) (mem. op.) (supervisor made

sexually inappropriate remarks, made comments about the size of her breasts, stood

over her at her desk and attempted to look down her shirt, and came toward her in

menacing fashion as if to grab her in sexual manner); Green v. Indus. Specialty

Contractors, Inc., 1 S.W.3d 126, 129 (Tex. App.—Houston [1st Dist.] 1999, no pet.)

(supervisor made numerous sexual comments, including expressing desire to hold

“a wet T-shirt contest” with plaintiff as contestant); Garcia v. Schwab, 967 S.W.2d

883, 885 (Tex. App.—Corpus Christi–Edinburg 1998, no pet.) (supervisor stared at

and commented on plaintiff’s breasts, touched his genitals in front of plaintiff,

discussed highly personal and sexual matters with plaintiff, remarked on plaintiff’s

appearance, repeatedly made sexual references, and insulted and yelled at plaintiff).

      Lastly, we note that once a plaintiff establishes a prima facie case of hostile-

work-environment sexual harassment, we do not need to engage in the McDonnell

Douglas burden-shifting analysis. Resendiz, 642 S.W.3d at 186. First, we do not

need to apply the McDonnell Douglas framework when the plaintiff has direct

                                         29
evidence of the harassment, as Carter does here. Cf. Clark, 544 S.W.3d at 782

(McDonnell Douglas framework applies when plaintiff tries to prove discrimination

with circumstantial evidence). Second, unlike discrimination claims involving an

adverse    employment    action   for   which    an   employer    must    provide   a

nondiscriminatory reason for the action to avoid liability, with a sexual-harassment

claim, the harassment itself is the discrimination, and there “simply is no legitimate

business justification for severe or pervasive sexual harassment.” Resendiz, 642

S.W.3d at 186 (quoting Lewis v. Forest Pharm., Inc., 217 F. Supp. 2d 638, 653 (D.

Md. 2002)).

      2.      Analysis

      Here, the City argues Carter has not established a prima facie case of hostile-

work-environment sexual harassment. The City concedes the first two elements:

Carter was subjected to unwelcome sexual harassment, and the harassment was

because of her sex. See Clark, 544 S.W.3d at 771. And Carter need not prove a basis

for holding the City liable because her supervisor sexually harassed her. See

Donaldson, 495 S.W.3d at 445. Thus, the only issue is the third element, whether

the harassment was so severe or pervasive as to alter the terms or conditions of

employment and create a hostile work environment. Clark, 544 S.W.3d at 771.

      In its brief, the City argues that Carter’s “sole ground” for the alleged

discrimination was a comment Johnson made claiming she was not a good candidate

                                         30
for promotion. But Johnson’s unwelcome sexual advances were themselves

discriminatory conduct. See Zeltwanger, 144 S.W.3d at 445 (sexual harassment is

type of sex discrimination). In her hostile-work-environment sexual-harassment

claim, Carter was not required to prove that she also suffered some adverse

employment action like being denied a promotion, as the City seems to argue. Our

inquiry is whether Johnson’s unwelcome sexual advances were severe and pervasive

enough to alter the terms and conditions of Carter’s employment and create a hostile

work environment. See Clark, 544 S.W.3d at 771.

      We conclude Carter has not alleged conduct that rises to the level required for

an actionable claim of hostile-work-environment sexual harassment. It is undisputed

that Johnson sexually harassed Carter, and even the OIG’s investigation concluded

that Johnson did so. But not all sexual harassment is actionable under the TCHRA.

See, e.g., Shepherd, 168 F.3d at 874 (coworker’s harassment, though “boorish and

offensive,” not so extreme as to establish hostile work environment).

      In determining whether the sexual harassment created a hostile or abusive

work environment, we may consider the frequency and severity of the conduct.

Donaldson, 495 S.W.3d at 445. Johnson sent sexually suggestive text messages

frequently over about six months, sometimes sending multiple messages in a day

with no response from Carter. Though the text messages were frequent,

inappropriate, and at times explicit, courts have found much more severe conduct

                                        31
did not create a hostile work environment. E.g., Hockman, 407 F.3d at 321–22

(supervisor made sexually suggestive remarks to plaintiff, repeatedly insisted that

she be alone with him, brushed up against plaintiff’s breast and behind, once tried to

kiss her, once stood in bathroom doorway while plaintiff was present, and once

swatted plaintiff’s behind with newspaper). In another case in which a supervisor

sent his employee “many sexually explicit messages,” the Fifth Court of Appeals

determined the supervisor had created a hostile work environment, but in that case,

the supervisor also sent a sexually explicit video and naked pictures, repeatedly

made sexual comments about the employee’s social-media photos, would stand

close to her at work and rub his body against hers, took unsolicited photos of her,

and followed her to her car when she left work, and the employee testified she felt

unsafe and had nightmares about being harassed. Harris v. Fossil Grp., Inc., No. 05-

21-01018-CV, 2023 WL 1794030, at *4 (Tex. App.—Dallas Feb. 6, 2023, no pet.)

(mem. op.).

      The hostile work environment’s “severe or pervasive” requirement “is stated

in the disjunctive,” meaning that the more severe conduct is, the less pervasive it

must be to meet the standard, and vice versa. Twigland Fashions, 335 S.W.3d at 220

(quoting Lauderdale v. Tex. Dep’t of Crim. Just., 512 F.3d 157, 163 (5th Cir. 2007)).

This court stated in Texas Department of Aging and Disability Services v. Iredia,

that frequent, pervasive conduct reduces the required level of severity to establish a

                                         32
prima facie case. See No. 01-13-00469-CV, 2014 WL 890921, at *6 (Tex. App.—

Houston [1st Dist.] Mar. 6, 2014, no pet.) (mem. op.). Here, Johnson’s text messages

were frequent and pervasive, but they were still less severe than the conduct in

Iredia. In Iredia, the plaintiff’s supervisor daily called her names like “skinny

skeleton” and “skinny bone” in front of her coworkers, stated he disliked skinny

women because it hurt him to lay on top of them, stated no man would want a

“skinny bone” like the plaintiff and that was why her husband left her, stated that he

hated Nigerian women (which the plaintiff was), and repeatedly threatened to fire

her. Id. at *1–2, *6–7.

      We may also consider whether the conduct was physically threatening or

humiliating. Donaldson, 495 S.W.3d at 445. Carter alleged, and the City did not

dispute, that once Johnson grabbed her and tried to kiss her. Under some

circumstances, such unwanted physical contact can be threatening or humiliating,

but Carter, though rejecting Johnson’s advance, did not indicate she felt threatened

or humiliated. Cf. Iredia, 2014 WL 890921, at *6–7 (concluding plaintiff established

prima facie case where supervisor’s conduct was both physically threatening and

humiliating to plaintiff because supervisor “typically kicked the door of her office

upon entering,” called her names that disgraced her in front of coworkers, repeatedly

threatened to fire her, and plaintiff testified she felt scared working in that

environment). Further, the attempted kiss was an isolated instance. See Hockman,

                                         33
407 F.3d at 326 (stating harassment must be more than isolated incident to be

actionable); Phillips v. Caris Life Scis., Inc., No. 3:14-CV-3042-L, 2016 WL

10950679, at *8 (N.D. Tex. July 22, 2016) (concluding two instances of

nonconsensual, inappropriate physical contact insufficiently severe or pervasive to

create hostile work environment), aff’d, 715 F. App’x 365 (5th Cir. 2017); cf. Rivas

v. Estech Sys., Inc., No. 06-20-00058-CV, 2021 WL 2231262, at *5 (Tex. App.—

Texarkana June 3, 2021, no pet.) (mem. op.) (single, extreme incident sufficient to

establish hostile work environment when plaintiff discovered supervisor’s hidden

camera under her desk).

      We next consider whether Johnson’s text messages unreasonably interfered

with Carter’s work performance. See Donaldson, 495 S.W.3d at 445. Carter did not

allege, and offered no evidence to establish, that Johnson’s conduct affected her

work performance. Cf. Dillard Dep’t Stores, Inc. v. Gonzales, 72 S.W.3d 398, 403,

408 (Tex. App.—El Paso 2002, pet. denied) (finding hostile work environment in

part because employee testified that having to work with harasser damaged his work

efficiency because he feared harasser, that he did not want to go to work, and that he

suffered from depression, nervousness, moodiness, loss of sleep, and nausea as result

of harasser’s conduct). Carter has not alleged or offered any evidence to prove that

Johnson’s conduct undermined her workplace competence. See Hockman, 407 F.3d

at 326 (stating court may consider whether harassing conduct undermined plaintiff’s

                                         34
workplace competence); County of El Paso v. Aguilar, 600 S.W.3d 62, 88 (Tex.

App.—El Paso 2020, no pet.) (concluding plaintiff established prima facie case of

hostile work environment where subordinate employee would constantly undermine

her with statements such as “a woman could not handle the job,” “women belong in

kitchen,” and “women should never be supervisors of a man”).

      Considering the totality of the circumstances, while Johnson’s conduct was

offensive and inappropriate, it is not more severe or pervasive than other cases in

which courts have concluded the plaintiff did not establish a prima face case of

hostile work environment. Anti-discrimination statutes do not establish a “general

civility code for the American workplace.” Indest v. Freeman Decorating, Inc., 164

F.3d 258, 263 (5th Cir. 1999). Cases in which the Supreme Court has found a hostile

work environment “involved patterns or allegations of extensive, longlasting,

unredressed, and uninhibited sexual threats or conduct that permeated the plaintiffs’

work environment. . . . The extreme facts recited in those cases highlight the intensity

of the objectionable conduct that must be present in order to constitute an actionable

hostile environment claim.” Id. at 264 (citing Faragher v. City of Boca Raton, 524

U.S. 775 (1998); Burlington Indus., Inc. v. Ellerth, 524 U.S. 742 (1998); Oncale v.

Sundowner Offshore Servs., Inc., 523 U.S. 75 (1998); Harris v. Forklift Sys., Inc.,

510 U.S. 17 (1993); Meritor Sav. Bank, FSB v. Vinson, 477 U.S. 57 (1986)).

                                          35
      Because we conclude Carter did not establish a prima facie case of hostile-

work-environment sexual harassment, we need not decide whether the City

established the Faragher/Ellerth affirmative defense.5 See TEX. R. APP. P. 47.1.

      We sustain the City’s third issue.

                                   CONCLUSION

      Because we conclude Carter did not raise a fact issue as to her retaliation claim

and did not allege sufficient facts to establish a prima facie case of actionable hostile-

work-environment sexual harassment against her governmental employer,

governmental immunity has not been waived. Thus, the trial court erred in denying

the City’s plea to the jurisdiction. We therefore reverse the trial court’s order denying

the City’s plea to the jurisdiction and render judgment dismissing Carter’s claims

for lack of jurisdiction.

                                                Gordon Goodman
                                                Justice

Panel consists of Chief Justice Adams and Justices Kelly and Goodman.

5
      An employer may assert a two-part affirmative defense to hostile-work-
      environment claims “when the employer (1) exercised reasonable care to prevent
      and correct promptly the harassing behavior and (2) the employee unreasonably
      failed to take advantage of any preventive or corrective opportunities provided by
      the employer or to avoid harm otherwise.” Williams, 313 S.W.3d at 806; see also
      Faragher, 524 U.S. at 807; Ellerth, 524 U.S. at 765.
                                           36