Court Opinion

ID: 9322701
Source: CourtListenerOpinion
Date Created: 2022-12-02 21:01:29.648872+00
Date Added: 2024-06-11T17:14:42.859430
License: Public Domain

In the United States Court of Federal Claims
                                            No. 22-460
                               (Filed Under Seal: October 25, 2022)
                           (Reissued for Publication: December 2, 2022)1

    **************************************
    ACCELGOV, LLC,                         *
                                           *
                    Plaintiff,             *
                                           *
              v.                           *
                                           *                            Post-Award Bid Protest; Motion
    THE UNITED STATES,                     *                            for Judgment on the
                                           *                            Administrative Record; Unequal
                    Defendant,             *                            Treatment; Unstated Evaluation
                                           *                            Criteria; Best-value Tradeoff.
              and                          *
                                           *
     DIRECTVIZ SOLUTIONS, LLC              *
                                           *
                     Defendant-Intervenor. *
    **************************************

W. Brad English, Maynard, Cooper & Gale, PC, Huntsville, AL, counsel for Plaintiff. With
whom were Jon D. Levin, Emily J. Chancey, Nicholas P. Greer, and Mary Ann Hanke, of
counsel.

Kelly A. Krystniak, U.S. Department of Justice, Civil Division, Washington, DC, counsel for
Defendant. Colin O’Sullivan, Office of General Counsel, U.S. National Science Foundation, of
counsel.

Craig A. Holman, Arnold & Porter Kaye Scholer LLP, Washington, DC, counsel for Defendant-
Intervenor. With whom was Thomas A. Pettit, of counsel.

                                           OPINION AND ORDER

DIETZ, Judge.

      AccelGov, LLC (“AccelGov”) protests a decision by the National Science Foundation
(“NSF”) to award a Blanket Purchase Agreement (“BPA”) for information technology services
1
  This Opinion and Order was filed under seal on October 25, 2022, see [ECF 34], in accordance with the Protective
Order entered on April 28, 2022 see [ECF 15]. The parties were given an opportunity to identify protected
information, including source selection information, proprietary information, and confidential information, for
redaction. The parties filed a joint status report on October 21, 2022, with agreed upon proposed redactions. [ECF
36]. The Court accepts the parties’ proposed redactions. All redactions are indicated by bracket asterisks, e.g., “[* *
*].”
to DirectViz Solutions, LLC (“DirectViz”). AccelGov challenges the NSF’s evaluation of the
quotes submitted by AccelGov and DirectViz and its source selection decision as arbitrary and
capricious. Based on the administrative record, the Court finds that the NSF’s evaluation and
source selection decision were reasonable and consistent with the criteria set forth in the Request
for Quotes (“RFQ”). Accordingly, AccelGov’s motion for judgment on the administrative record
is DENIED, and the government’s and DirectViz’s respective cross-motions for judgment on the
administrative record are GRANTED.

I.         BACKGROUND

           A.       Overview of the RFQ and Evaluation Factors

       The NSF is a federal agency that “funds research and education in science and
engineering . . . through grants, contracts, and cooperative agreements to colleges, universities,
and other research and/or education institutions in all parts of the United States.” AR 307.2 On
October 4, 2021, the NSF issued a RFQ for information technology customer support services
with the intent to award a single BPA. AR 304, 357, 759. The procurement was to be conducted
in accordance with the ordering procedures set forth in Federal Acquisition Regulation (“FAR”)
Subpart 8.4.3 AR 225, 357. The RFQ contemplated the award of a BPA with a maximum five-
year performance period. AR 360. Under the BPA, the NSF could issue orders during the
performance period on a firm-fixed price or labor hour basis. Id. The NSF estimated that
purchases under the BPA during the performance period would total $75,000,000. AR 361.

        The RFQ specified five evaluation factors: Past Experience (Factor 1), Key Personnel
(Factor 2), Technical Capability (Factor 3), Oral Presentation (Factor 4), and Price (Factor 5).
AR 392. The evaluation would be conducted in two phases. Id. Phase I of the evaluation would
focus on Past Experience, Key Personnel, and Technical Capability, and Phase II would focus on
Oral Presentation and Price. Id. The RFQ stated that the evaluation factors were listed “in
descending order of importance” and that, “[w]hen combined, the non-price factors [were]
significantly more important than price.” AR 397. It also stated that “[p]rice [would] become
increasingly important as the non-price factors become increasingly equal.” Id.

        The Past Experience factor required offerors to submit three example contracts that are
relevant to the statement of work. AR 392. The Key Personnel factor required offerors to submit
resumes for the following positions: Lead Program Manager, Deputy Program Manager,
eBusiness Lead, Operations Manager, and Desktop Manager. AR 393. The Technical Capability
factor required offerors to describe their approaches to taking over responsibility for delivery of
the support services within sixty days, providing Very Important Person (“VIP”) support, and
providing eBusiness support. AR 393. After evaluating the Phase I factors, the NSF would
advise the most highly rated offerors to proceed to Phase II. AR 394. Offerors who were not
among the most highly rated would be advised not to proceed to Phase II because they were not
considered to be viable competitors for the BPA award. Id.

2
    The Court cites to the Administrative Record filed by the government at [ECF 24] as “AR ___.”
3
 FAR Subpart 8.4 provides ordering procedures for agencies to place individual orders or establish BPAs for
commercial supplies or services under the General Services Administration schedule program. See FAR 8.402.

                                                         -2-
        The Oral Presentation factor required offerors to provide presentations responding to a
standard set of scenario-based questions. AR 762. Offerors were required to submit their
presentation slide deck to the NSF Contracting Officer (“CO”) in advance of their oral
presentation. AR 395. Offerors were allotted sixty minutes to deliver their oral presentation. Id.
At the conclusion of the presentation, the NSF evaluation team would meet and determine if they
had any questions. Id. If they did, the offeror would be given an additional sixty minutes to
respond. AR 395-96. Offerors were required to submit their pricing information on the day of
their oral presentation. AR 396.

       The RFQ explained that the NSF would use confidence ratings of “high confidence, some
confidence, or low confidence” to rate an offeror’s Past Experience, Key Personnel, Technical
Capability, and Oral Presentation. AR 397-98. The confidence ratings were defined as follows:

 High Confidence           The Government has high confidence that the Offeror understands
                           the requirement, proposes a sound approach, and will be successful
                           in performing the contract with little or no Government intervention.
 Some Confidence           The Government has some confidence that the Offeror understands
                           the requirement, proposes a sound approach, and will be successful
                           in performing the contract with some Government intervention.
 Low Confidence            The Government has low confidence that the Offeror understands
                           the requirement, proposes a sound approach, or will be successful in
                           performing the contract even with Government intervention.

AR 761-62 (emphasis in original). Price would be evaluated for reasonableness. AR 398.

        The NSF Technical Evaluation Team (“TET”) would conduct the evaluations and assign
confidence ratings to each of the offerors. See AR 568-77, 753-56. The CO, as the Source
Selection Authority, would identify any disagreements with the TET’s evaluation and conduct a
best-value tradeoff. See AR 759-72. The NSF would award the BPA to the offeror that
“represent[ed] the best value, considering the ‘lowest cost alternative’ consistent with FAR
8.404(d).” AR 398.

       B.      The Evaluation, Award Decision, and Protest

        The NSF received Phase I responses from 14 offerors, including AccelGov and
DirectViz. AR 762. The TET completed its evaluation of the Phase I submissions and provided
its report to the CO. Id. After reviewing the report, the CO advised five offerors, including
AccelGov and DirectViz, that they were selected to proceed to Phase II. Id. AccelGov and
DirectViz each received high confidence ratings for Past Performance, Key Personnel, and
Technical Capability. AR 764.

        As part of Phase II, AccelGov and DirectViz each provided an oral presentation. AR 763.
Following the presentations, the TET assigned AccelGov a low confidence rating and DirectViz
a high confidence rating for their respective presentations. AR 753-54, 755-56. In sum,
AccelGov’s and DirectViz’s respective Phase I and II ratings were:

                                               -3-
complaint and the administrative record filed by the government in this case, the Court is
satisfied that it has jurisdiction to render judgment on AccelGov’s challenge to the NSF’s
evaluation and source selection decision and that AccelGov has standing to bring its challenge.

III.     STANDARD OF REVIEW

        This Court reviews agency decisions in bid protests using the standard of review set forth
in the Administrative Procedure Act (“APA”). 28 U.S.C. § 1491(b)(4); Harmonia Holdings Grp.,
LLC v. United States, 20 F.4th 759, 766 (Fed. Cir. 2021). This standard permits a court to set
aside an agency’s contracting decision if the protestor shows that it was “arbitrary, capricious, an
abuse of discretion, or otherwise not in accordance with law.” 5 U.S.C. § 706(2)(A) (2018); see
Off. Design Grp. v. United States, 951 F.3d 1366, 1371 (Fed. Cir. 2020). The Court may set aside
an award if “the procurement official’s decision lacked a rational basis” or “the procurement
procedure involved a violation of regulation or procedure.” WellPoint Mil. Care Corp. v. United
States, 953 F.3d 1373, 1377 (Fed. Cir. 2020). However, “the reviewing court should not
substitute its judgment for that of the agency[] but should review the basis for the agency
decision to determine if it was legally permissible, reasonable, and supported by the facts.”
Glenn Def. Marine (Asia), PTE Ltd. v. United States, 105 Fed. Cl. 541, 559 (2012), aff’d, 720
F.3d 901 (Fed. Cir. 2013) (citing Motor Vehicle Mfrs. Ass’n of U.S., Inc. v. State Farm Mut.
Auto. Ins. Co., 463 U.S. 29, 43 (1983)). The protestor bears the burden to show by a
preponderance of evidence the arbitrary and capricious nature of the agency decision. Mortg.
Contracting Servs., LLC v. United States, 153 Fed. Cl. 89, 124 (2021); see also PAI Corp. v.
United States, 614 F.3d 1347, 1351 (Fed. Cir. 2010) (holding that a disappointed bidder must
point to “hard facts” to show that a CO’s decision was arbitrary).

        Once the protestor shows that the agency erred in its contracting decision, the protestor
must then establish that the agency’s conduct prejudiced them. Sys. Studs. & Simulation, Inc. v.
United States, 22 F.4th 994, 997 (Fed. Cir. 2021); Alfa Laval Separation, Inc. v. United States,
175 F.3d 1365, 1367 (Fed. Cir. 1999) (“To prevail in a bid protest, a protestor must show a
significant, prejudicial error in the procurement process.”).

IV.      DISCUSSION

        AccelGov argues that the NSF used unstated evaluation criteria in its evaluation of its key
personnel, engaged in disparate treatment in its evaluation of AccelGov’s and DirectViz’s
proposed technical capabilities, and performed an unreasonable evaluation of AccelGov’s oral
presentation. AccelGov also argues that the CO’s best-value tradeoff analysis and source
selection decision were irrational and inconsistent with the stated evaluation scheme. Based on
the record, the Court finds that the NSF’s evaluation, best-value tradeoff analysis, and source
selection decision were reasonable and consistent with the terms of the RFQ, and, therefore, the
Court will not disturb the NSF’s determinations.5

5
 Because the Court finds that the NSF did not commit any of the alleged errors, the Court does not address whether
AccelGov was prejudiced. See Sys. Studs., 22 F.4th at 997 (stating that a decision to set aside a contract award is a
“two-step process” with the first step asking whether the agency’s actions were arbitrary and, if so, the second step
asking whether the agency’s arbitrary actions prejudiced the protestor).

                                                         -5-
           A.       The NSF Did Not Use Unstated Evaluation Criteria When It Evaluated
                    AccelGov’s Proposed Operations Manager.

        In its Phase I evaluation, the TET assigned AccelGov a high confidence rating for its
proposed key personnel. AR 570. However, it stated in its evaluation findings that AccelGov’s
“quoted Operations Manager does not have [the] minimum years’ experience in the Operations
Manager role” and that this lowered expectations of success. Id. In its best-value tradeoff
analysis, the CO acknowledged that AccelGov’s quoted Operations Manager did not have the
minimum experience whereas DirectViz’s quoted Operations Manager’s experience exceeded
the required qualifications. AR 770. Consequently, the CO stated that she did “not agree with the
high confidence rating” assigned by the TET because “AccelGov did not meet the minimum
requirements for [the Key Personnel factor].” Id. AccelGov argues that the NSF applied unstated
evaluation criteria by treating the RFQ’s preference that the quoted Operations Manager have a
minimum of seven years’ experience “as a minimum requirement and negatively evaluated
Accelgov’s quote on that basis.” Pl.’s Mot. for J. on the Admin. R. [ECF 27] at 14.6 AccelGov
further argues that the NSF unreasonably focused on the titles held by its quoted Operations
Manager and failed to evaluate “whether his past experience—the work he actually did,
regardless of title—gave him the necessary experience.” Id. at 10.

        An agency’s evaluation of proposals must be consistent with the standards set forth in the
solicitation. 10 U.S.C. § 2305; FAR 15.305(a). The application of unstated evaluation criteria
renders an agency’s decision arbitrary and capricious. See NVE, Inc. v. United States, 121 Fed.
Cl. 169, 180 (2015) (stating that an offeror can challenge an agency’s analysis as “arbitrary,
capricious, or an abuse of discretion” when the agency relies on unstated evaluation criteria). To
succeed on an unstated evaluation criteria claim, a protester must show that “the procuring
agency used a significantly different basis in evaluating the proposals than was disclosed[.]”
Banknote Corp. of Am., Inc. v. United States, 56 Fed. Cl. 377, 387 (2003), aff’d, 365 F.3d 1345
(Fed. Cir. 2004).

         The record shows that the NSF did not use a significantly different basis in evaluating
AccelGov’s proposed Operations Manager than was disclosed in the RFQ. For the Operations
Manager, the RFQ required the following: “[d]emonstrated experience as an Operations Manager
(preferred minimum of 7 years of experience).” AR 420. Offerors were required to submit a
resume, not exceeding two pages in length, for the Operations Manager position. AR 393. The
RFQ stated that the NSF would “evaluate the resumes of the key personnel staff proposed, for
the depth and breadth of knowledge, capabilities and/or work experience related to disciplines
critical to the successful completion of program objectives described in the statement of work.”
AR 265. AccelGov submitted the resume of [* * *] for the position of Operations Manager. See
AR 512-13. In its evaluation, the TET determined that [* * *] did not possess the preferred
minimum years of experience in the Operations Manager role. AR 570. This determination is
supported by [* * *]’s resume.

       [* * *]’s resume lists only one position with the title of Operations Manager. See AR
512-13. This position listing is accompanied by a detailed description of the duties that he
6
    All page numbers in the parties’ briefings refer to the page number generated by the CM/ECF system.

                                                         -6-
performed for approximately two years from February 2019 to the date AccelGov submitted its
proposal in October 2021. AR 512. This two-year period is well short of the preferred minimum
of seven years’ experience. Prior to working as an Operations Manager, [* * *] held the position
of [* * *] Manager from November 2017 to February 2019. AR 512-13. This position listing is
also accompanied by a detailed description of the duties that he performed. Id. It is conceivable
that the TET could have determined that the duties performed by [* * *] in the [* * *] Manager
position were equivalent to those performed by an Operations Manager. However, even if the
TET were to have credited [* * *] with having demonstrated experience as an Operations
Manager during his tenure as [* * *] Manager, it would provide only an additional two years of
demonstrated experience, which, together with his Operations Manager position, would amount
to four years of experience—three years short of the preferred minimum. None of the other
positions listed on [* * *]’s resume include the Operations Manager title or otherwise provide a
description of his duties.7 See AR 513. Based on the contents of [* * *]’s resume, it was
therefore reasonable for the TET to conclude that AccelGov’s quoted Operations Manager did
not possess the preferred minimum of seven years of experience. Since the RFQ contained a
stated preference that the Operations Manager have a minimum of seven years of experience, the
NSF did not employ unstated evaluation criteria. See Galen Med. Assocs., Inc. v. United States,
369 F.3d 1324, 1330 (Fed. Cir. 2004) (“Where an evaluation is challenged, we will examine the
agency’s evaluation to ensure that it was reasonable and consistent with the evaluation criteria
and applicable statutes and regulations, since the relative merit of competing proposals is
primarily a matter of administrative discretion.”) (quoting E.W. Bliss Co. v. United States, 77
F.3d 445, 449 (Fed. Cir. 1996)); Sophion Bioscience, Inc. v. United States, 154 Fed. Cl. 414, 422
(2021) (finding the government did not use unstated evaluation criteria when it evaluated
proposals based on the unambiguous text of the RFQ).

        If the NSF had treated the RFQ’s stated preference for an Operations Manager with a
minimum of seven years of experience as a requirement, the NSF would have determined that
AccelGov was ineligible for award due to its failure to meet the experience requirement. See AR
266 (“At any time prior to selection, including upon receipt of quotation, the Government may
exclude a quotation from further consideration for any material failure to follow instructions[.]”);
E.W. Bliss, 77 F.3d at 449 (“[A] proposal that fails to conform to the material terms and
conditions of the solicitation should be considered unacceptable”); Centech Grp., Inc. v. United
States, 554 F.3d 1029, 1037-38 (Fed. Cir. 2009); DigiFlight, Inc. v. United States, 150 Fed. Cl.
650, 657 (2020). Instead, the TET assigned AccelGov a high confidence rating for the Key
Personnel factor despite its finding that AccelGov’s quoted Operations Manager lowered
expectations of successful performance because he did not possess the preferred minimum years
of experience. See AR 570. Additionally, while the CO acknowledged the TET’s finding and, as
a result, stated her disagreement with the high confidence rating, the CO did not eliminate
AccelGov from consideration on this ground. See AR 770. Thus, the record does not support

7
  If [* * *]’s experience in these other positions involved duties that were relevant to the Operations Manager role,
AccelGov had the obligation to include descriptions of his experience in these positions so that the NSF could
appropriately evaluate whether the duties that he performed demonstrated that he was capable of performing the
duties of an Operations Manager. See Harmonia Holdings Grp., LLC v. United States, 136 Fed. Cl. 298, 308 (2018)
(“The offeror bears the burden of presenting an adequately written proposal that satisfies the requirements of the
solicitation.”) (quoting Mercom, Inc. v. United States, 131 Fed. Cl. 32, 40 (2017)).

                                                         -7-
AccelGov’s argument that the NSF treated the RFQ’s stated preference as a minimum
requirement.
       B.    The NSF Did Not Treat AccelGov’s and DirectViz’s Proposed VIP Support
             Approaches or Training Programs Unequally.

        The TET also assigned a high confidence rating to AccelGov and DirectViz for the
Technical Capability factor. AR 571, 575. Nevertheless, AccelGov argues that the NSF “engaged
in unequal treatment when it treated substantively indistinguishable aspects of AccelGov’s and
DirectViz’s quotes differently.” [ECF 27] at 16. AccelGov asserts that the NSF overlooked
several benefits in AccelGov’s quote that it recognized in DirectViz’s quote when the NSF was
evaluating their respective approaches for providing VIP support. Id. at 11-15. Additionally,
AccelGov asserts that the NSF treated the training programs offered by AccelGov and DirectViz
unequally. Id. at 15-16.

        The FAR requires that offerors “receive impartial, fair, and equitable treatment.” FAR
1.602-2(b). Therefore, an agency decision is arbitrary and capricious when it results from the
unequal treatment of the offerors. See CliniComp Int’l Inc., v. United States, 117 Fed. Cl. 722,
742 (2014) (stating that “unequal treatment is fundamentally arbitrary and capricious, and
violates . . . full and open competition[.]”). However, “[a]n agency is under no obligation to
assign dissimilar proposals the same evaluation rating.” Off. Design Grp., 951 F.3d at 1372
(citing FAR 1.102-2(c)(3) (“All contractors and prospective contractors shall be treated fairly
and impartially but need not be treated the same.”)). To prove unequal treatment, a protestor
must demonstrate that the relevant elements in its proposal were “substantively indistinguishable
or nearly identical from those contained in other proposals.” Id. (quotations omitted). If the
protestor demonstrates that the relevant proposal elements are substantively indistinguishable,
the Court may then compare and analyze “the agency’s treatment of proposals without
interfering with the agency’s broad discretion in these matters.” Id. On the other hand, if the
protestor fails to demonstrate that the proposal elements are substantively indistinguishable, the
Court is not appropriately positioned to analyze the agency’s treatment of proposals because
doing so would involve second-guessing the agency’s discretionary determinations underlying its
technical ratings. See Enhanced Veterans Sols., Inc. v. United States, 131 Fed. Cl. 565, 588
(2017).

               1.      The NSF’s Evaluation of VIP Support Approaches

        The RFQ required that offerors “[d]escribe [their] approach to providing Very Important
Person (VIP) Support.” AR 393. When evaluating quotes, the TET found that DirectViz’s quote
“demonstrate[d] a firm understanding of VIP support expectations (e.g., [* * * * * * * * * * * * *
****************************************************
* * * *]).” AR 575. AccelGov asserts that its proposed approach was “substantively the same”
with respect to [* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * * *]. [ECF 27] at 20. Therefore, AccelGov argues that the NSF engaged in
unequal treatment when it recognized these aspects of DirectViz’s proposal and failed to
recognize the same aspects in its proposal. Id.

                                                 -8-
        AccelGov misinterprets NSF’s finding on DirectViz’s approach. The TET determined
that DirectViz’s quoted approach demonstrated a “firm understanding of VIP Support
Expectations[,]” not based solely on its approach to “[* * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ][,]” but instead based on
DirectViz’s entire approach to VIP Support. See AR 575. With its use of “e.g.” before its listed
expectations, the NSF’s reference to these individual aspects are clearly intended as examples of
its expectations for VIP support. See Black’s Law Dictionary, (11th ed. 2019) (defining “e.g.” as
“[f]or example”). Furthermore, the performance work statement provided with the RFQ requires
that offerors meet these expectations when performing VIP support services. See AR 328-29.
Thus, any sensible offeror would be sure to address these expectations for VIP support as part of
their quotation. Consequently, AccelGov’s and DirectViz’s quotations naturally share
similarities with respect to these expectations. It does not follow, however, that their respective
approaches to VIP Support are substantively indistinguishable.

        To the contrary, AccelGov’s and DirectViz’s respective proposed approaches to VIP
support have substantive differences that permit the NSF to conclude that DirectViz’s proposed
approach reflects a firm understanding of the VIP support expectations and to also not assign the
same finding to AccelGov’s proposed approach. For instance, DirectViz proposed a “[* * * * * *
* * * * * * * * * * * *]” to ensure that the “[* * * * * * * * * * * * * * * * * * * * *] [,]” see AR
559, whereas AccelGov proposed a [* * * * * * * * * * * * * * * * * * ] for “[* * *],” see AR
522. DirectViz also proposed an “[* * * * * * * * * * * * * * * * * * *]” [* * * * * * * * * * * * *
* * * * *] and a [* * * * * * * *], see AR 559-61, and AccelGov did not propose a [* * * * * * *
* * * * * ] VIP support, see AR 522-24. In addition to these differences, there are several other
notable differences buried within the respective approaches. Compare AR 523 with AR 559
(AccelGov and DirectViz use different flowcharts to demonstrate how they would each handle
VIP support requests); compare AR 522-23 with AR 559-60 (AccelGov and DirectViz describe
their respective VIP support team staffs with different levels of detail); see AR 561 (DirectViz
provides an additional flowchart to demonstrate how its [* * * * * * * * * * * * * * * * * * * * *
* * * * * * * * * * * * * * * * * * * *]). Because AccelGov’s and DirectViz’s proposed
approaches are not substantively indistinguishable, the Court is unable to analyze the NSF’s
evaluation of the proposed approaches without interfering with the NSF’s broad discretion to
determine what proposed features constitute an advantage over others. See Enhanced Veterans,
131 Fed. Cl. at 588 (2017); Vantage Assocs., Inc. v. United States, 59 Fed. Cl. 1, 19 (2003) (“The
wide discretion afforded contracting officers extends to a broad range of procurement functions,
including the determination of what constitutes an advantage over other proposals.”).

               2.      The NSF’s Evaluation of the Proposed Training Programs

         AccelGov and DirectViz each proposed training programs as part of their quotations. See
AR 525-26 (AccelGov’s training program); AR 559-60 (DirectViz’s training program). When
evaluating AccelGov’s proposed training program, the TET found that the program lowered
expectations of success because “[a]lthough [a] training plan to [* * * * * * * * * * * * * * * * *
* * * * * * * * * * * * * * *] work [would] be helpful to [the NSF] during the performance of the
contract, the time it [would] take to develop comprehensive training plans [would] hinder the
ability to assist customers from day one unless AccelGov capture[d] incumbent personnel.” AR
572. With respect to DirectViz’s training program, the NSF found that its “planned use of [an]

                                                 -9-
[* * *] to provide training for staff that will support [* * * * * * ]” raises the expectations of
success. AR 576. AccelGov argues that the NSF engaged in unequal treatment in its evaluation
of the respective training programs because “both offerors offered to design a training program”
for which “the development and training process would take place during contract performance.”
[ECF 27] at 21. Yet, the NSF “only noted its concern about the time that design/development
process would take in its evaluation of AccelGov’s quote.” Id.

        AccelGov’s unequal treatment argument regarding the training programs fails because
AccelGov’s and DirectViz’s proposed training programs relate to different aspects of the
performance work statement and are substantively distinguishable. In its quote, AccelGov
proposed to “develop and maintain[] comprehensive training plans, training guides, and required
documentation for [* * * * * * * * * * * * * * *][.]” AR 526. AccelGov’s training program is
focused on ensuring that its [* * * * * * * * * * *] is fully trained and has the necessary
understanding of the [* * * * * * * * * * * * * *]. See AR 525-26. This relates to the NSF’s
eBusiness support requirements. AR 329. On the other hand, DirectViz’s training program
consists of an [* * * * * * * * * * * * * * *] designed to “[* * * * * * * * * * * * * * * * * * * * *
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *].” AR 560. The focus of
DirectViz’s training program is to improve the [* * * * * * * * *] and enhance the [* * * * * * *
* * * * *]. Id. This relates to the NSF’s [* * * * * * * * * * * * * *]. AR 328-29. While it may be
true that each training program would be developed during contract performance, AccelGov’s
training program relates to [* * * * * * * * * * * * * * * * * *] and DirectViz’s program relates
only to [* * * * * * *]. Because AccelGov’s and DirectViz’s proposed training programs are
different, the Court is not able to comparatively analyze the NSF’s treatment of the programs.
See Off. Design, 951 F.3d at 1372; Ascendant Servs., LLC v. United States, 160 Fed. Cl. 275, 294
(2022).

        Further, the NSF’s finding with respect to AccelGov’s training program had a rational
basis. AccelGov proposed to develop a training program to train its personnel on the NSF’s [* *
* * * * * * * * * * * *] as part of its quoted approach. AR 526. The time that it would take to
develop such a program could impact AccelGov’s ability to provide customer support services
on the NSF’s [* * * * * * * * * * *] at the outset of contract performance. Because this finding is
reasonable, the Court will not second-guess it. See Bowman Transp., Inc. v. Ark.-Best Freight
Sys., Inc., 419 U.S. 281, 286 (1974); Weeks Marine, 575 F.3d at 1371-72.

       C.      The NSF’s Evaluation of AccelGov’s Oral Presentation Was Not Arbitrary.

        The TET assigned AccelGov a low confidence rating for its oral presentation. AR 753. In
support of its rating, the TET stated that AccelGov had proposed a reduction in staff that “does
not reflect an understanding of [the] NSF’s customer expectations and culture” and that the
proposed efficiencies “would present significant risk to [the] NSF [because] eBusiness services
are central to the Agency’s mission and key to customer satisfaction with Service Desk support.”
AR 753-54. The TET further stated that AccelGov’s “improvements related to [* * * * * * * * *
* * * * * * * * * *] did not include any details about the approach or how these [* * * * * * * *]
would translate to service improvements.” Id. AccelGov argues that these findings were arbitrary
because its proposed approach was “in harmony with [the NSF]’s objectives as set forth in the

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RFQ and [the NSF]’s understanding of AccelGov’s approach was unreasonable.” Pl.’s Reply
[ECF 31] at 12.

        When a protestor alleges the agency's decision was arbitrary, the Court reviews “whether
the contracting agency provided a coherent and reasonable explanation of its exercise of
discretion.” Dell Fed. Sys., L.P. v. United States, 906 F.3d 982, 992 (Fed. Cir. 2018) (quotations
and citations omitted). “[T]he disappointed bidder bears a heavy burden of showing that the
award decision had no rational basis.” Centech Grp., 554 F.3d at 1037 (quotations and citations
omitted). There is no “universal test” as to the sufficiency of an agency's explanation for its
decision and “no one factor is dispositive.” Yang Enters., Inc. v. United States, 156 Fed. Cl. 435,
449 (2021) (citing Tolliver Grp., Inc. v. United States, 151 Fed. Cl. 70, 111–12 (2020)). An
agency action is arbitrary when “the agency ‘entirely failed to consider an important aspect of
the problem, offered an explanation for its decision that runs counter to the evidence before the
agency, or [the decision] is so implausible that it could not be ascribed to a difference in view or
the product of agency expertise.’” Ala. Aircraft Indus. v. United States, 586 F.3d 1372, 1375
(Fed. Cir. 2009) (quoting State Farm, 463 U.S. at 43).

        During its oral presentation, AccelGov stated that it “reduced the total labor hours by [* *
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *].” AR 616. AccelGov
further stated that the proposed [* * *] reduction in full-time staff resulted in an estimated
reduction of [* * * * * * * * * * * * * * * * * * * * * * * * * * * ]. Id. AccelGov had not
previously mentioned staff reductions as part of its quote. In response to this revelation, the NSF
asked two clarifying questions. AR 595. First, the NSF asked AccelGov to “advise if [it]
intend[ed] to reduce the [Full Time Employee] count across the option years.” Id. Second, the
NSF asked AccelGov to “elaborate on the strategy” of using [* * * *] to support the staff
reductions. Id. In response to the first question, AccelGov confirmed that it intended to reduce
staffing across the option years and explained that it would accomplish the reductions by “[* * *
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *].”
AR 707. In response to the second question, AccelGov stated that it could “[* * * * * * * * * * *
****************************************************
* * * * * * * * * * * * * * * * * * * * *]. See AR 707-10. In addition, AccelGov provided several
examples of how it could use [* * * * * * * * * * * * * *] to achieve these objectives. See id.

         The Court finds that the NSF had a rational basis for its findings with respect to
AccelGov’s oral presentation. The RFQ made clear that information technology services were
critical to the NSF’s mission and that reliable operations and superior customer service were
primary objectives. See AR 273 (“Because agency IT systems and services are so critical to the
mission, the Foundation emphasizes two primary service objectives in its provision of IT support
services: secure, reliable operations and superior customer service.”). Thus, it is not surprising
that the NSF had concerns with AccelGov’s proposed plan to reduce staff—especially when it
was first revealed to the NSF during AccelGov’s oral presentation. In an apparent attempt to
address its concerns, the NSF questioned AccelGov to gain a better understanding of its plan for
implementing the staff reductions. See AR 595. It appears, however, that AccelGov’s responses
did not satisfactorily address the NSF’s concerns. Based on a review of the transcript from
AccelGov’s oral presentation, the NSF had reasonable grounds to conclude that AccelGov’s
responses were insufficient because AccelGov’s explanations as to how it would implement staff

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reductions without impacting customer service were vague. See AR 709-711; PAE Aviation &
Tech. Servs., LLC v. United States, 156 Fed. Cl. 454, 464-65 (2021) (finding an agency’s
decision to assign a weakness for not adequately explaining labor efficiencies rational). Because
the NSF’s evaluation of AccelGov’s oral presentation was consistent with the RFQ evaluation
method for oral presentations and the NSF’s findings with respect to AccelGov’s proposed staff
reductions had a rational basis, the Court will not disturb the NSF’s conclusions. See Advanced
Data Concepts, Inc. v. United States, 216 F.3d 1054, 1058 (Fed. Cir. 2000) (holding that the
Court must “sustain an agency action evincing rational reasoning and consideration of relevant
factors.”).

       D.      The Source Selection Decision was Not Arbitrary or Inconsistent with the
               Stated Evaluation Criteria.

        In its best-value tradeoff and source selection decision, the CO determined that
“establishment of a BPA with [DirectViz] represents the best value and results in the lowest
overall cost alternative to meet the Government’s needs.” AR 769. AccelGov challenges the
NSF’s decision as arbitrary, arguing that it “failed to follow the RFQ’s stated evaluation scheme”
and that “the CO should have given more consideration to the savings associated with
AccelGov’s proposal.” [ECF 27] at 29. AccelGov’s quote was $[* * * * * *] less than
DirectViz’s quote. See AR 769.

         The RFQ stated that the award would be made to the offeror that “represents the best
value, considering the ‘lowest cost alternative’ consistent with FAR 8.404(d).” AR 398. FAR
8.404(d) states that “[b]y placing an order against a schedule contract using the procedures in
[FAR] 8.405, the ordering activity has concluded that the order represents the best value (as
defined in FAR 2.101) and results in the lowest overall cost alternative (considering price,
special features, administrative costs, etc.) to meet the Government’s needs.” FAR 8.405-
3(b)(2)(viii) requires that the agency “establish the BPA with the schedule contractor(s) that
represents the best value.” In conducting a best-value determination, the agency must document
its “rationale for any tradeoffs in making the selection.” FAR 8.405-3(a)(7)(viii).

        When reviewing an agency’s best-value tradeoff and selection decision, the Court will
analyze it “to determine whether it is reasonable and within the agency's discretion.” Distributed
Sols., Inc. v. United States, 106 Fed. Cl. 1, 24 (2012). Procurement officials have substantial
discretion when determining which quotation represents the best-value to the agency in a
procurement under FAR subpart 8.4. Sigmatech, Inc. v. United States, 141 Fed. Cl. 284, 321
(2018). The Court will not overturn a procurement official’s determination when the
procurement official “reasonably exercises independent judgement and makes a business
decision justifying the award.” Id.

       In this instance, the CO determined that DirectViz’s quoted approach for the information
technology services justified paying a higher price. See AR 769-70. The CO explained:

               While the DirectViz quote is higher-priced relative to the quotes
               from AccelGov . . . it received a higher confidence rating under the
               Oral Presentation Factor 4 and otherwise received the same

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                 confidence ratings under Factors 1 through 3. Although Factor 4 is
                 the least important non-price factor, it is more important than Price
                 Factor 5.

AR 770. This explanation is consistent with the RFQ evaluation criteria, which provided that
“price is the least important factor” and that “[w]hen combined, the non-price factors are
significantly more important than price.” AR 397. In the decision documentation, the CO
acknowledged that “before [the] NSF can select a higher-priced quote that has been rated non-
price superior to a lower-priced but acceptable one, the decision must be supported by a rational
explanation of why the higher-rated quote, is, in fact, superior, and explain why the non-price
superiority warrants paying a price premium.” AR 769. In this regard, the CO conducted a
comparison of DirectViz’s and AccelGov’s quotes under each non-price evaluation factor and
identified “differences and discriminators.” AR 770. In her comparison, the CO noted that she
“did not discern any significant differences” under the Past Experience factor. However, she did
document differences under the Key Personnel, Technical Capability, and Oral Presentation
factors. Based on these differences, she explained that “in peering behind the confidence ratings,
it is my opinion that it [is] worth paying the extra $[* * ** * *]. . . price premium[]” for
DirectViz’s quote. AR 770. Having determined that the superiority of DirectViz’s quote
warranted paying the price premium, the CO concluded that DirectViz’s quote “represent[ed] the
best value to the Government, price and other factors considered” and that “it reflect[ed] the
lowest overall cost alternative considering the special features required by NSF.” AR 772. The
record shows that the CO engaged in a meaningful tradeoff analysis, considered the benefits of
DirectViz’s higher-priced quotation in comparison to AccelGov’s, and documented her business
judgments when deciding to select DirectViz despite its higher price. Because the CO properly
adhered to the RFQ evaluation criteria and reasonably exercised her discretion, the Court will not
meddle with the CO’s best-value determination. See Distributed Sols., 106 Fed. Cl. at 24-25.8

V.      INJUNCTIVE RELIEF

        AccelGov requests that the Court enter a permanent injunction enjoining performance of
the BPA awarded to DirectViz and requiring that the NSF reperform the evaluation. [ECF 27] at
31-33. When deciding if a permanent injunction is warranted, the Court considers whether: “(1)
the plaintiff has succeeded on the merits, (2) the plaintiff will suffer irreparable harm if the court
withholds injunctive relief, (3) the balance of hardships to the respective parties favors the grant
of injunctive relief, and (4) the public interest is served by a grant of injunctive relief.” Centech
Grp., 554 F.3d at 103. Achieving success on the merits “is a necessary element for a permanent
injunction.” Dell Fed. Sys., 906 F.3d at 999. In this case, AccelGov has not succeeded on the
merits. Therefore, AccelGov is not entitled to a permanent injunction.

8
  AccelGov also argues that the CO allowed the alleged evaluation errors to affect the best-value tradeoff. See [ECF
27] at 26-28. This argument is derivative of its other challenges to the NSF’s evaluation. Because the Court has
already rejected AccelGov’s challenges to the NSF’s evaluation, this argument cannot stand. See Newimar S.A. v.
United States, 160 Fed. Cl. 97, 133-34 (2022); Ace-Fed. Reps., Inc. v. United States, 150 Fed. Cl. 94, 112 (2020).

                                                       -13-
VI.    CONCLUSION

        For the reasons stated above, AccelGov’s motion for judgment on the administrative
record is DENIED, and the government’s and DirectViz’s respective cross-motions are
GRANTED. The Clerk is DIRECTED to enter judgment accordingly.

        Some information contained in this Opinion may be considered protected information
subject to the Protective Order entered on April 28, 2022. [ECF 15]. Accordingly, the Opinion is
filed UNDER SEAL. The parties SHALL CONFER and FILE on or before November 8,
2022, a joint status report that: identifies the information, if any, that the parties contend should
be redacted; explains the basis for each proposed redaction; and includes an attachment of the
proposed redactions for this Opinion.

       IT IS SO ORDERED.

                                                  s/ Thompson M. Dietz
                                                  THOMPSON M. DIETZ, Judge

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