Court Opinion

ID: 4436385
Source: CourtListenerOpinion
Date Created: 2019-09-06 18:04:29.74911+00
Date Added: 2024-06-11T09:36:45.499772
License: Public Domain

2019 IL App (5th) 180033
            NOTICE
 Decision filed 09/06/19. The
 text of this decision may be              NO. 5-18-0033
 changed or corrected prior to
 the filing of a Petition for
 Rehearing or the disposition of
                                              IN THE
 the same.
                                   APPELLATE COURT OF ILLINOIS

                               FIFTH DISTRICT
______________________________________________________________________________

HENRY LEE, on Behalf of Himself and All Others ) Appeal from the
Similarly Situated,                            ) Circuit Court of
                                               ) St. Clair County.
       Plaintiff-Appellee,                     )
                                               )
v.                                             ) No. 17-L-604
                                               )
BUTH-NA-BODHAIGE, INC., a Delaware             )
Corporation, d/b/a The Body Shop, and          )
DOES 1-10,                                     )
                                               )
       Defendants-Appellees                    ) Honorable
                                               ) Vincent J. Lopinot,
(Jenna Dickenson, Objector-Appellant).         ) Judge, presiding.
______________________________________________________________________________

         JUSTICE CATES delivered the judgment of the court, with opinion.
         Justices Moore and Barberis concurred in the judgment and opinion.

                                          OPINION

¶1       Objector, Jenna Dickenson, appeals from a judgment granting “Final Approval of a

Settlement Agreement” in a class action lawsuit brought by plaintiff, Henry Lee, against defendant,

Buth-Na-Bodhaige, Inc., d/b/a The Body Shop (The Body Shop), for alleged willful violations of

the federal Fair and Accurate Credit Transactions Act of 2003 (FACTA) (15 U.S.C. § 1681c(g)(1)

(2012)). Dickenson challenges, among other things, the ability of Lee to adequately represent the

settlement class, the adequacy of the notice to members of the settlement class, and the fairness,

reasonableness, and adequacy of the “coupon settlement.” For reasons that follow, we vacate the

judgment and remand this case for further proceedings consistent with this opinion.
                                               1
¶2                                     I. BACKGROUND

¶3                     A. The Fair and Accurate Credit Transactions Act

¶4     Lee filed a putative class action suit against defendant, The Body Shop, to recover statutory

damages for alleged willful noncompliance with FACTA. Passed in 2003, FACTA amended the

Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 (2012)). The FCRA was enacted for the

purposes of ensuring fair and accurate credit reporting, promoting efficiency in the banking

system, and protecting consumer privacy. See 15 U.S.C. § 1681 (2012). The FACTA amendments

were intended to thwart identity theft and credit and debit card fraud. See 15 U.S.C. § 1681c(g)

(2012). Section 1681c(g)(1) of Title 15 provides:

         “Except as otherwise provided in this subsection, no person that accepts credit cards or

       debit cards for the transaction of business shall print more than the last 5 digits of the card

       number or the expiration date upon any receipt provided to the cardholder at the point of

       the sale or transaction.” 15 U.S.C. § 1681c(g)(1) (2012).

¶5     Persons engaged in either willful or negligent noncompliance with FACTA’s requirements

are subject to civil liability. See 15 U.S.C. §§ 1681n, 1681o (2012). In a case of willful

noncompliance, a merchant is liable to the affected consumer for actual damages resulting from

the violation or statutory damages ranging from $100 to $1000. 15 U.S.C. § 1681n(a)(1)(A)

(2012). A willful violator may also be liable for punitive damages as allowed by the court, costs

of the action, and reasonable attorney fees as determined by the court. 15 U.S.C. § 1681n(a)(2),

(3) (2012). In the case of negligent noncompliance, a merchant is liable to the consumer for actual

damages, as well as costs of the action and reasonable attorney fees as determined by the court. 15

U.S.C. § 1681o (2012).

¶6     The foregoing penalties for willful violations of FACTA are the result of a 2008

amendment that modified the definition of willful noncompliance. See Credit and Debit Card
                                             2
Receipt Clarification Act of 2007 (Clarification Act) (15 U.S.C. § 1681n(d) (2012)). The

legislation was enacted in response to a waterfall of lawsuits alleging a willful violation of FACTA

under circumstances where a cardholder’s account number was properly truncated, but the

expiration date was displayed on the printed receipt. See Clarification Act, Pub. L. No. 110-241,

§ 2, 122 Stat. 1565. Under section 1681n(d) of Title 15, any person who printed an expiration date

on any receipt provided to a cardholder at a point of sale or transaction between December 4, 2004,

and June 3, 2008, but otherwise complied with section 1681c(g), would not be held in willful

noncompliance by reason of printing the expiration date on the receipt. 15 U.S.C. § 1681n(d).

¶7                                B. The Federal Court Action

¶8     On December 7, 2015, Lee used his American Express credit card to make a purchase at

one of defendant’s retail stores located on Lexington Avenue in New York, New York. The

purchase amount was $19.60. Upon completion of the purchase, Lee received a computer-

generated sales receipt. The receipt contained the first six and last four digits of Lee’s 16-digit

credit card account number.

¶9     On February 12, 2016, Lee filed a putative class action complaint in the United States

District Court for the Southern District of New York (Federal Court Action) and alleged that The

Body Shop failed to truncate credit card and debit card account numbers on electronically printed

receipts in willful violation of FACTA. Lee v. Buth-Na-Bodhaige, Inc., No. 1:16-cv-01104-LTS,

2017 WL 2693795 (S.D.N.Y. Jan. 24, 2017) (verdict and settlement summary).

¶ 10   In January 2017, the parties reached a tentative settlement that covered a nationwide class

of plaintiffs. In March 2017, the federal court in New York granted an “Order of Preliminary

Approval of the Settlement” (Federal Approval Order). Subsequent to the issuance of notice, five

objectors challenged the Federal Approval Order. In response to certain challenges raised by the

objectors, including Dickenson, the federal court issued orders in August and September 2017,
                                               3
directing Lee to show cause why the Federal Court Action should not be dismissed for lack of

standing under article III of the United States Constitution for failure to plead a “concrete” injury

resulting from the alleged FACTA violation. On October 16, 2017, Lee requested that the federal

court voluntarily dismiss the Federal Court Action, without prejudice. On October 18, 2017, the

Federal Court Action was dismissed, without prejudice. Lee v. Buth-Na-Bodhaige, Inc., No. 1:16-

cv-01104-LTS (S.D.N.Y. Oct. 18, 2017), https://ecf.nysd.uscourts.gov/doc1/127121191611

[https://perma.cc/U4TR-WKHV].

¶ 11                              C. The St. Clair County Action

¶ 12    On October 17, 2017, just one day after requesting dismissal of the Federal Court Action,

Lee filed a putative class action complaint against The Body Shop in the circuit court of St. Clair

County, Illinois. The allegations in the St. Clair County complaint were essentially identical to

those made in the Federal Court Action. In the St. Clair County complaint, Lee alleged that The

Body Shop operated hundreds of stores throughout the United States, including four retail

locations in Illinois; that defendant’s stores accepted credit cards and debit cards for the transaction

of its business within the meaning of FACTA; that FACTA was enacted by Congress to curb

identity theft; and that merchants such as The Body Shop were given three years to comply with

the requirements of the federal statute. Lee further alleged that he had used his American Express

card to make a purchase at one of defendant’s stores located on Lexington Avenue in New York

City, New York, and that, upon completion of the purchase, the Body Shop provided him with an

electronic sales receipt containing the first 6 digits and the last 4 digits of his credit card number,

for a total of 10 digits.

¶ 13    Lee asserted that The Body Shop’s failure to truncate the credit card account number on

his receipt was a willful violation of the requirements set forth in FACTA. He averred, upon

information and belief, that The Body Shop had failed to comply with FACTA’s truncation
                                           4
requirements at other retail locations throughout the relevant class period, and that The Body Shop

continued to act in willful disregard of FACTA’s requirements. Lee claimed that The Body Shop

either recklessly failed to review its own compliance with FACTA or intentionally opted to save

money by not bringing its stores into compliance with FACTA. On behalf of himself and all others

similarly situated, Lee sought statutory damages, punitive damages, attorney fees and costs, and

prejudgment and postjudgment interest. Lee did not seek actual damages on behalf of himself or

any members of the putative class.

¶ 14    The proposed class identified in the St. Clair County complaint 1 was exactly the same as

that proposed in the Federal Court Action:

        “All persons who used either a Visa, MasterCard, or Discover debit or credit card, and/or

        American Express credit card at any of Defendant’s locations where Defendant provided

        an electronically-printed receipt at the point of sale or transaction that displayed the

        expiration date of that person’s credit or debit card or more than the last five digits of that

        person’s credit or debit card for a time period beginning five years prior to the filing of this

        lawsuit until the date the class is certified.”

According to the complaint, at least 7282 residents of Illinois, including 44 residents of St. Clair

County, were members of the putative class, although Lee did not name a putative class member

from St. Clair County, or Illinois, generally.

        1
          Plaintiff’s complaint alleged that the cause of action was being brought on behalf of a class
pursuant to Rule 23(a) and (b)(3) of Federal Rues of Civil Procedure (Fed. R. Civ. P. 23(a), (b)(3)). For
purposes of this appeal, we note that the Illinois class action statute (735 ILCS 5/2-801 et seq. (West 2016))
is patterned after an earlier version of Rule 23 of the Federal Rules of Civil Procedure. Because of this
relationship, “federal decisions interpreting Rule 23s are persuasive authority with regard to the question
of class certification in Illinois.” Smith v. Illinois Central R.R. Co., 223 Ill. 2d 441, 448 (2006); Avery v.
State Farm Mutual Automobile Insurance Co., 216 Ill. 2d 100, 125 (2005).
                                                      5
¶ 15                          D. Motion for Preliminary Approval

¶ 16    On October 18, 2017, one day after filing his state court complaint, Lee filed “Plaintiff’s

Unopposed Motion For Preliminary Approval of Class Action Settlement Agreement” (Plaintiff’s

Unopposed Motion), pursuant to section 2-801 of the Code of Civil Procedure (Code) (735 ILCS

5/2-801 et seq. (West 2016)). Lee requested that the circuit court grant preliminary approval of the

class action settlement agreement (Settlement Agreement), issue an order of conditional

certification of a class for settlement purposes, appoint Lee as the class representative and Lee’s

counsel as class counsel, and grant approval of the notice to the class. Lee indicated that The Body

Shop did not oppose the Plaintiff’s Unopposed Motion, provided the motion was for settlement

only.

¶ 17    In a lengthy introduction to Plaintiff’s Unopposed Motion, Lee explained the purpose of

FACTA and set forth the language of the statute for the court. Lee further indicated that on

February 12, 2016, he had originally filed a class action complaint against The Body Shop in the

United States District Court for the Southern District of New York. Lee then offered his account

of the work that had been done in the Federal Court Action. According to Lee’s account, the parties

had engaged in extensive discovery, and he and his counsel had engaged in mediation of the

dispute at the request of the federal court in New York. He maintained that the parties had spent

six months negotiating a settlement with the assistance of a nationally-known mediator, during

which time they engaged in additional discovery related to the settlement, discussed the strengths

of the claims and the defenses, and considered the applicable case law and its potential impact on

each party’s position. As a result of that mediation, Lee and his counsel received discovery that

revealed the total number of transactions at The Body Shop’s stores from April 23, 2014, through

January 9, 2016. The Body Shop also disclosed the number of stores potentially involved in

FACTA violations and the reason for its failure to truncate the credit card or debit card numbers
                                               6
as required by FACTA. Lee indicated that through the efforts between opposing counsel, the

parties had agreed to a tentative settlement. Lee attached a copy of the Settlement Agreement,

marked as Exhibit 2, along with other exhibits in support of Plaintiff’s Unopposed Motion.

Notably, Lee did not attach any of the discovery documents, materials, or data supporting his

contentions regarding the extensive discovery. He did not provide any statements from the

mediator, progress reports, or other documentation or evidence regarding the mediation process.

¶ 18                                E. The Settlement Agreement

¶ 19    The Settlement Agreement attached to Plaintiff’s Unopposed Motion was the same

Settlement Agreement that had been preliminarily approved in the Federal Court Action. The

Settlement Agreement contained a remedial injunctive provision that required The Body Shop to

comply with the FACTA requirements at all of its stores throughout the United States.

Additionally, each member of the settlement class was entitled to receive a $12 gift card

(Settlement Benefit). 2 The Settlement Benefit could be used for any purchase at one of defendant’s

stores, or online. The gift card, however, had to be activated within six months of being received,

or the Settlement Benefit expired. Once activated, the $12 gift card had no expiration date. In his

pleadings, Lee informed the court that The Body Shop had indicated that the average purchase at

one of their retail locations was $8. Therefore, with a $12 gift card, a settlement class member, on

average, could purchase an item at one of defendant’s stores without spending any additional

money out-of-pocket.

¶ 20    The proposed Settlement Agreement was the same in both the Federal Court Action and

the St. Clair County circuit court. The putative class identified in the Settlement Agreement was

significantly different than the proposed class definition set forth in plaintiff’s federal and state

        2
          The Settlement Benefit did not equal the value of plaintiff’s purchase in the amount of $19.60 at
the store in New York City.
                                                    7
complaints. The Settlement Agreement amended plaintiff’s original class definition as follows:

       “All persons who used either a debit or credit card at any of The Body Shop’s retail

       locations in the United States where an electronically-printed receipt was received at POS

       or in a transaction that displayed more than the last five digits of that person’s debit or

       credit card number during the period beginning February 12, 2011, to the date the class is

       certified for settlement purposes. Notwithstanding the foregoing, all persons who are or

       have been enrolled in The Body Shop’s ‘Love Your Body™ Loyalty Program’ for whom

       The Body Shop has an e-mail or physical address, and who made a debit or credit card

       transaction at any of The Body Shop’s retail locations in the United States between April

       23, 2014 and January 9, 2016, shall be included in the Settlement Class and hereinafter

       referred to as the ‘Direct Notice Settlement Class Members.’ ”

¶ 21   The Settlement Agreement thus provided that each member of The Body Shop’s “Love

Your Body™ Loyalty Program” (Loyalty Program Members) who had provided an active e-mail

address or physical address, and who had made a transaction between April 23, 2014, and January

9, 2016, would be included in the settlement class and would receive direct notice of the settlement.

In fact, these Loyalty Program Members were specially designated as the “Direct Notice

Settlement Class Members.”

¶ 22   Under the terms of the settlement, the Loyalty Program Members were not required to

submit a claim form in order to receive the $12 gift card. Settlement class members who were

unknown to the defendant would receive notice through publication in a national newspaper and a

dedicated website created by the settlement administrator. The unknown settlement class members

were required to submit a claim form attesting to their membership in the settlement class but

would not need to produce a receipt. The settlement administrator was responsible for verifying

the validity of the claim submitted by the putative member of the settlement class.
                                                  8
¶ 23    The Settlement Agreement also included an “opt-out” provision. Under this provision, any

settlement class member who wanted to be excluded from the settlement was required to mail a

clear written request for exclusion to the settlement administrator within 10 days of the “opt-out

date.” The “opt-out date” was declared to be 45 days from the initial notice. Those settlement class

members who opted-out were not eligible for the Settlement Benefit.

¶ 24    In further support of Plaintiff’s Unopposed Motion, Lee asserted that the judge in the

Federal Court Action had reviewed the Settlement and had ordered revisions to the initially

proposed method for providing notice to potential settlement class members. Lee further asserted

that the federal judge had required the parties to revise the language of the release originally

incorporated in the Settlement Agreement, and required changes to the form of direct notice, the

publication notice, and the proposed Federal Approval Order. Lee indicated that all of the

modifications ordered by the federal court were adopted. In support of these assertions, Lee

attached the Federal Approval Order entered on March 21, 2017, along with the notices, claim

forms, and opt-out forms previously approved by the federal court.

¶ 25    The March 21, 2017, Federal Approval Order attached to Plaintiff’s Unopposed Motion

provided the St. Clair County circuit court with an order that granted preliminary approval of the

terms set forth in the Settlement Agreement 3; preliminarily certified the settlement class; appointed

Lee as class representative; and appointed plaintiff’s counsel as class counsel. The Federal

Approval Order also directed that notice be given to settlement class members as specified in the

amended Settlement Agreement. There is, however, nothing in the record indicating that Lee

provided the circuit court with a transcript of the federal preliminary approval hearings or

        3
        The class definition was amended in the Federal Court Action to add the direct notice settlement
class members. The record is devoid of any indication which explains why the loyalty program settlement
class members were added.
                                                   9
bystander’s report memorializing what had occurred during the preliminary approval proceedings

in the Federal Court Action. Thus, the circuit court was without a meaningful record of the

presentation made by the parties to the federal court, and any concerns voiced by the federal court

with respect to the Settlement Agreement.

¶ 26    In further support of his request for preliminary approval, Lee attached a declaration from

the settlement administrator, Nancy Baker, that had been filed in the Federal Court Action.

Through this declaration, dated July 21, 2017, Lee shed some light on what had transpired since

the entry of the March 21, 2017, Federal Approval Order. Therein, Baker stated that The Body

Shop had provided mail and e-mail addresses for 392,000 customers, that some of the addresses

were no longer valid, that direct notice was provided to 349,640 settlement class members, and

that two separate notices had appeared by publication in the newspaper USA Today. Baker further

stated that a dedicated website had been established with a telephone line available to respond to

questions regarding the settlement. According to Baker’s declaration, the website also contained

information regarding the settlement, such as deadlines, the long form notice, the claim form, and

an opt-out form. Baker reported that the website had been visited over 46,000 times, and that

20,438 claims had been filed as of July 21, 2017. Of those claims filed, 14,714 were found to be

valid. Baker also reported that she had received 29 opt-out requests.

¶ 27    In Plaintiff’s Unopposed Motion, Lee claimed that The Body Shop had estimated there

were 3,656,931 credit and debit card transactions between April 23, 2014, and January 9, 2016. 4

The notice process had cost nearly $200,000 to implement. Lee further averred that only five

settlement class members had filed objections to the settlement in the Federal Court Action. Lee

did not, however, attach any of those objections to his pleadings in the St. Clair County action.

        4
         This date range for the reported credit and debit card transactions was identical to the class period
for the Loyalty Program Members.
                                                     10
¶ 28                     F. Requirements Under the Illinois Class Action Statute

¶ 29    In Plaintiff’s Unopposed Motion, Lee next argued that the requirements for certifying a

class pursuant to section 2-801 of the Code (735 ILCS 5/2-801 (West 2016)) had been satisfied

and that the circuit court should grant class certification. Specifically, Lee claimed that the

numerosity requirement had been met, as there were over 300,000 settlement class members, and

therefore, the class was so numerous that joinder of all settlement class members was

impracticable. Lee further asserted that the commonality requirement was satisfied, as there were

questions of fact and law that predominated over any questions affecting individual class members.

In support of this argument, Lee focused on the defendant’s conduct in violating FACTA, as well

as the receipts received by thousands of settlement class members containing more than the last

five digits of their credit or debit cards. Further, for settlement purposes, Lee claimed that a

judgment in favor of the settlement class members “would decisively settle the entire controversy,

and all that should remain is for other members of the class to file proof of their claim,” thus

satisfying the predominance inquiry. Lee also argued that his claim was typical of the claims of

other settlement class members and claimed that “Plaintiff seeks exactly the same statutory

damages that each member of the class would likewise seek.” 5 Lee’s arguments in support of

“typicality” were repetitive of prior arguments and need not be repeated here.

¶ 30    In addressing the requirement of section 2-801(3) of the Code, Lee asserted that he, as class

representative, would fairly and adequately protect the interests of the settlement class. Lee further

asserted that his claim was “identical with other members of the Class.” Therefore, he had no

conflict of interest. Lee indicated that he had made himself available throughout the entire

        5
          The issue of “typicality” is not one of the factors identified in the Code governing class actions.
Our supreme court, however, has indicated that the “purpose of the predominance requirement is to ensure
that the proposed class is sufficiently cohesive to warrant adjudication by representation, and it is a far more
demanding requirement than the commonality requirement of Rule 23(a)(2).” Smith, 223 Ill. 2d at 448.
                                                      11
litigation, including responding to discovery, engaging with his counsel, and participating in the

mediation process. Lee also asserted that his attorneys were well-qualified to represent the

settlement class and their class interests, noting his attorneys had experience with class action

cases, generally, and, with FACTA litigation in particular. Lee requested that he be appointed as

the class representative, and that his attorneys be appointed as class counsel.

¶ 31    With regard to the final requirement of section 2-801(4), Lee pointed out that while Federal

Rule of Civil Procedure 23(b)(3) requires that a class action be superior to other available methods

of adjudication, the Illinois statute required that the trial court find that the class action is an

appropriate method of litigating the controversy. Lee claimed that a class action settlement was an

“appropriate” method for concluding this litigation, as the settlement could best secure the

economies of time, effort and expense, and promote a uniformity of decision, and could

accomplish the equity and justice that class actions seek to obtain. In support of his argument, Lee

reiterated many of his prior arguments and concluded that where the first three requirements of the

Illinois statute are satisfied, it is evident that the “appropriateness” requirement is fulfilled.

¶ 32    With regard to the issue of the notice previously sent to members of the settlement class,

Lee suggested that even though the judicial forum had changed, the terms of the Settlement

Agreement submitted for approval in the state court were identical to those terms approved in the

Federal Court Action. Therefore, the notice that had already been issued contained the terms of the

Settlement Agreement and had already been sent to the direct notice settlement class members.

Lee further indicated that the notice had been published twice in USA Today, and that copies of

all forms of the notice were available on the dedicated website. Lee argued that sending another

notice to the settlement class would be a significant and unnecessary expense. Given the fact that

only five settlement class members had filed objections after notice had been sent in the Federal

Court Action, Lee proposed that the dedicated website maintained by the settlement administrator
                                               12
be used to notify the settlement class that the federal case had been dismissed and the lawsuit

refiled in St. Clair County, Illinois. Additionally, Lee proposed that the settlement class members

be notified of Plaintiff’s Unopposed Motion for approval of the settlement by posting information

on the website, which could be updated to add any relevant documents and hearing dates, or

deadlines set in the St. Clair County action. Lee further suggested that the five class members who

had submitted objections in the Federal Court Action should be notified, by certified mail, of the

filing of Plaintiff’s Unopposed Motion in the state court and that the objectors should be provided

with the date of the final approval hearing. Finally, Lee indicated that plaintiff’s counsel would

provide the circuit court with a copy of the five objections submitted in the Federal Court Action

and a list of the 29 individuals who had chosen to opt out of the settlement.

¶ 33   On October 30, 2017, Lee notified The Body Shop that Plaintiff’s Unopposed Motion

would be called for hearing on November 7, 2017. There is no indication that the settlement class

members and the objectors were given any notice of the date of the preliminary approval hearing.

¶ 34                     G. The Class Settlement Approval Proceedings

¶ 35   On November 7, 2017, the circuit court entered an order granting “Plaintiff’s Unopposed

Motion for Preliminary Approval of Class Action Settlement Agreement” (Preliminary Approval

Order). In its order, the court granted preliminary approval of the class settlement, finding that for

purposes of preliminary approval, the terms of the Settlement Agreement appeared to be fair,

reasonable, and adequate, and within the range of reasonableness for a class settlement. In light of

these findings, the circuit court conditionally certified a class for settlement purposes only. The

settlement class was defined as:

       “All persons who used a debit or credit card at any of The Body Shop’s retail locations in

       the United States where an electronically-printed receipt was received at POS or in a

       transaction that displayed more than the last five digits of that person’s debit or credit card
                                               13
       number during the period beginning February 12, 2011, to date the class is certified for

       settlement purposes. Notwithstanding the foregoing, all persons who are or have been

       enrolled in The Body Shop’s ‘Love Your Body™ Loyalty Program’ for whom The Body

       Shop has an e-mail or physical address, and who made a debit or credit card transaction at

       any of The Body Shop’s retail locations in the United States between April 23, 2014 and

       January 9, 2016, shall be included in the Settlement Class and hereinafter referred to as the

       ‘Direct Notice Settlement Class Members.’ ”

¶ 36   The circuit court also appointed Lee as the class representative, and plaintiff’s attorneys

were appointed as class counsel. The court determined that “adequate notice has been previously

given to the Settlement Class” during the pendency of the matter in the Federal Court Action in

“the form of Direct Notice, Publication Notice, and Website Notice” for purposes of section 2-803

(735 ILCS 5/2-803 (West 2016)). The circuit court “adopt[ed] that notice process herein as though

ordered by this Court.” The court found the requirements of section 2-803 had been met, subject

to the following:

               “(a) The Court Orders that the class action website previously established be

       updated to reflect that the class action settlement has been re-filed before this Court. That

       website shall include a copy of the Complaint filed in this action, as well as a copy of this

       Order, and the Settlement Agreement.

               (b) In addition, the Court Orders Counsel for Plaintiff, within ten (10) days of the

       date of this order, to provide notice, by certified mail, return-receipt requested, to any

       Settlement Class Member or that Settlement Class Member’s counsel, who has entered an

       appearance or otherwise submitted an objection in the Federal Court Action, of the

       existence of this lawsuit and of the Final Approval Hearing.

                                                14
               (c) The Administrator will file with the Court and serve upon Class Counsel and

       Settling Defendant’s counsel, no later than ten (10) days prior to the Final Approval

       Hearing, an affidavit or declaration stating that the dedicated settlement website has been

       created in accordance with the terms of this Preliminary Approval Order.”

The court determined that the above procedures were the “best notice practicable under the

circumstances,” that they constituted due and sufficient notice to all persons entitled to notice, and

that no other notice was necessary.

¶ 37   Under the Preliminary Approval Order, all opt-out requests submitted during the Federal

Court Action were honored, and the settlement administrator was directed to notify the circuit

court of the opt-out requests within 10 days prior to the final approval hearing. In addition, any

objections filed in the Federal Court Action would be deemed objections in the state court action,

and any settlement class member who failed to make an objection through the process established

in the Federal Court Action “shall be deemed to have waived such objection and shall forever be

foreclosed from making any objection to the Settlement.” The court scheduled the final approval

hearing for December 5, 2017, and directed class counsel to submit any papers in support of the

settlement and their application for attorney fees and costs by November 22, 2017.

¶ 38   In the November 7 order, the circuit court stated it had read and considered the Settlement

Agreement and the papers filed in support of Plaintiff’s Unopposed Motion for preliminary

approval of the settlement. The order does not indicate that the court received any testimony or

additional evidence during the preliminary approval hearing on November 7, 2017, and there is no

transcript of the hearing in the record on appeal.

¶ 39                     H. Petition for Attorney Fees and Incentive Fee

¶ 40   On November 22, 2017, Lee filed “Plaintiff’s Unopposed Motion for Approval of

Attorney’s Fees and Expenses and Class Representative Incentive Fee” (Plaintiff’s Fee Motion).
                                            15
In Plaintiff’s Fee Motion, Lee argued that as the class representative, he should be awarded a $4000

incentive fee for his efforts in initiating the class action, expending time and energy assisting class

counsel, regularly communicating with class counsel, and assuming the risks involved. He argued

that incentive fees were common in class actions, and that the sum of $4000 was reasonable in this

case.

¶ 41    In Plaintiff’s Fee Motion, Lee also asserted that class counsel had created a substantial

value to the settlement class of at least 364,354 members. Lee argued that the total Settlement

Benefit could reach $4,372,248 and that the gift cards had additional value because they would not

expire, were transferrable, and could be used in conjunction with other offers and discounts at

defendant’s stores. Lee further asserted that class counsel had provided the additional benefit of

injunctive relief for consumers nationwide. Therefore, Lee argued that an award of $500,000 for

attorney fees and costs was fair and reasonable.

¶ 42    As additional support for Plaintiff’s Fee Motion, Lee reiterated the various terms of the

settlement, including the notice provisions, the lack of significant objections or opt-outs, and his

view that the case law in Illinois relative to the creation of “common fund” benefits in class actions,

as well as the “lodestar” analysis, justified the attorney fees requested. Lee also represented that

The Body Shop had agreed to pay up to $4000 as an incentive fee to the class representative and

would not oppose attorney fees up to $500,000. Lee claimed that the agreement to pay any

incentive fee and attorney fees was reached only after the settlement amount had been negotiated.

He also claimed that there was no collusion in reaching the settlement, the plaintiff had actively

litigated the action, and the defendant had vigorously defended the action. Lee further argued that

assuming complete use of the gift cards, the total settlement benefit would be $4,372,248 and that

the attorney fee award of $500,000 would amount to 11% of the total Settlement Benefit conferred

on the settlement class.
                                                   16
¶ 43   Affidavits of class counsel were filed in support of Plaintiff’s Fee Motion. In one affidavit,

class counsel stated his firm had incurred $207,560.50 in legal fees and $13,018.30 in expenses.

In the second affidavit cocounsel stated that his firm had incurred $164,270 in legal fees and

$1161.31 in expenses through November 20, 2017. Class counsel indicated they would submit true

and accurate copies of their billing statements for an in camera review at the final approval

hearing. Notably, on November 22, 2017, when Plaintiff’s Fee Motion was filed, the time for

objecting to the settlement had long since expired in the Federal Court Action. In its preliminary

approval order, the circuit court did not extend the deadline for settlement class members to object

to Plaintiff’s Fee Motion.

¶ 44                           I. Objector Dickenson’s Submission

¶ 45   On December 1, 2017, Jenna Dickenson, a settlement class member, filed her “Objection

of Class Member Jenna Dickenson.” Dickenson initially objected to Lee’s appointment as the class

representative, noting that Lee “fled the federal court” because he suffered no “concrete” injury

and therefore had no standing under article III of the United States Constitution. She also argued

that Lee should not be able to compromise the claims of all settlement class members, where some

members may have incurred actual damages as a result of identity theft or fraud. Dickenson also

objected to the composition of the settlement class. She noted that all members of defendant’s

“loyalty program” had been automatically included in the settlement class, without regard to

whether they received printed receipts in violation of FACTA, and that only 14,714 other persons

submitted valid claim forms after notice by publication. She argued that the addition of 350,000

Loyalty Program Members, who may or may not have received a receipt in violation of FACTA,

were added in order to inflate the size of the settlement class. Dickenson also challenged the

adequacy of the notice on due process grounds, arguing that notice in the Federal Court Action

was not a substitute for notice of the proceedings in a circuit court in Illinois. She also questioned
                                                 17
the adequacy of the initial notice by publication, pointing out that only 17,000 people nationwide

had submitted claim forms in response to the two notices published in USA Today, a newspaper

with a one or two percent nationwide subscription rate. Finally, Dickenson objected to the

settlement as a “coupon” settlement, claiming that the factors set forth in City of Chicago v.

Korshak, 206 Ill. App. 3d 968, 972 (1990), had not been satisfied.

¶ 46   In support of her objections, Dickenson attached a copy of the objections and supporting

brief she had filed in the Federal Court Action. She also attached the orders issued by the federal

district court, directing Lee to show cause why the Federal Court Action should not be dismissed

for lack of article III standing, and class counsel’s letter, dated October 16, 2017, seeking a

voluntary dismissal of the Federal Court Action.

¶ 47                               J. Final Approval Hearing

¶ 48   The final approval hearing before the St. Clair County circuit court was rescheduled for

December 20, 2017. Class counsel, defendant’s counsel, and counsel for objector appeared at the

final approval hearing. According to the 18-page transcript of proceedings, the hearing was brief.

No evidence was offered. Class counsel and defendant’s counsel made brief arguments in support

of the Settlement Agreement. Dickenson’s counsel addressed the court and began by recounting

the arguments made in the objector’s written submission. He challenged the fairness,

reasonableness, and adequacy of the “coupon settlement.” During the argument by Dickenson’s

counsel, the trial court asked how Dickenson would be harmed by final approval of the settlement.

Dickenson’s counsel responded that under the terms of the settlement, The Body Shop was

released from liability for any claims for actual damages should any settlement class member suffer

identity theft or fraud in the future. Dickenson’s counsel suggested that a different Release would

protect the settlement class. Dickenson’s counsel also argued that the settlement class members

were injured because this was a “reverse auction” settlement. He asserted that The Body Shop was
                                                18
defending against two other class actions involving identical alleged FACTA violations and that

The Body Shop chose to negotiate a smaller settlement in the St. Clair County case because class

counsel were less skilled and experienced, and defendant hoped the circuit court would approve a

weak settlement, thereby precluding the other actions. After permitting a brief rebuttal, the trial

court stated that it had “heard enough” and was going to “make the final approval, authorize the

disbursement and authorize the attorneys’ fees herein.”

¶ 49   On December 20, 2017, the circuit court entered the “Order Granting Final Approval of

Class Settlement Agreement and Issuance of Final Judgment and Order of Dismissal” (Order of

Final Approval). The court made no changes to the terms of the settlement in response to the

arguments advanced by objector Dickenson. Dickenson filed a timely notice of appeal.

¶ 50                                      II. ANALYSIS

¶ 51   Before addressing the substantive arguments raised by the parties to this appeal, we note

that counsel for The Body Shop filed a supplemental appendix containing a number of documents

and materials that do not appear in the record on appeal and that counsel referenced and relied

upon those documents in the appellee’s brief. It is well settled that matters not properly part of the

record and not considered by the trial court will not be considered on review. Garvy v. Seyfarth

Shaw LLP, 2012 IL App (1st) 110115, ¶ 26. Likewise, where arguments in a brief rely upon

documents not properly part of the record on appeal, the reviewing court will disregard the

arguments. Garvy, 2012 IL App (1st) 110115, ¶ 26. Accordingly, we have not considered those

materials in the supplemental appendix and the arguments made in reliance on them in the

disposition of this appeal.

¶ 52                     A. Judicial Scrutiny of Class Action Settlements

¶ 53   Certification of a class action in Illinois is governed by section 2-801 of the Code (735

ILCS 5/2-801 (West 2016)). Section 2-801 identifies the four prerequisites for maintaining a class
                                             19
action: (1) the class is so numerous that joinder of all members is impracticable, (2) there are

questions of fact or law common to the class that predominate over any questions affecting only

individual members, (3) the representative parties will fairly and adequately protect the interests

of the class, and (4) the class action is an appropriate method for the fair and efficient adjudication

of the controversy. 735 ILCS 5/2-801 (West 2016). The party seeking class certification has the

burden to establish the four prerequisites. Bueker v. Madison County, 2016 IL App (5th) 150282,

¶ 23. In deciding whether to certify a class, the trial court may consider any matters of fact or law

properly presented by the record, including the pleadings, depositions, affidavits, answers to

interrogatories, and any evidence that may have been adduced at the hearings. Bueker, 2016 IL

App (5th) 150282, ¶ 22. 6 The decision regarding class certification falls within the discretion of

the circuit court, but the court’s discretion is not unlimited as it must be exercised within the

framework of the rules of procedure governing class actions. Bueker, 2016 IL App (5th) 150282,

¶ 22.

¶ 54    Under our statute, a class action suit shall not be compromised or dismissed “except with

the approval of the court and, unless excused for good cause shown, upon notice as the court may

direct.” 735 ILCS 5/2-806 (West 2016). The proponents of a class settlement must show that the

compromise is fair, reasonable, and in the best interest of all who will be affected by it, including

absent class members. See Waters v. City of Chicago, 95 Ill. App. 3d 919, 924 (1981). In a class

action, the trial court is the guardian of the interests of the absent class members. Steinberg v.

System Software Associates, Inc., 306 Ill. App. 3d 157, 169 (1999); Waters, 95 Ill. App. 3d at 924.

        6
         As noted previously, the Illinois class action statute (735 ILCS 5/2-801 et seq. (West 2016)) was
patterned after Rule 23 of the Federal Rules of Civil Procedure. Therefore, to the extent federal decisions
related to the interpretation of Rule 23 are persuasive, we have considered the reasoning of our federal
colleagues with regard to the issues raised herein. See Smith, 223 Ill. 2d at 447-48; Avery, 216 Ill. 2d at 125.

                                                      20
¶ 55   In Illinois, a circuit court’s order granting final approval of a class action settlement is

reviewed for an abuse of discretion. People ex rel. Wilcox v. Equity Funding Life Insurance Co.,

61 Ill. 2d 303, 316 (1975); Quick v. Shell Oil Co., 404 Ill. App. 3d 277, 281-82 (2010). Generally,

a trial court abuses its discretion when a ruling is arbitrary, fanciful, or unreasonable, or when no

reasonable person would take the same view. Quick, 404 Ill. App. 3d at 282.

¶ 56   Class action settlements are reviewed on a case-by-case basis, with consideration of several

factors, including the strength of plaintiffs’ case balanced against the money and relief offered in

the settlement; the defendant’s ability to pay; the complexity, length, and expense of further

litigation; the amount of opposition to the settlement; the presence of collusion in reaching the

settlement; the class members’ reaction to the settlement; the opinion of competent counsel; and

the stage of proceedings and amount of discovery completed. See Isby v. Bayh, 75 F.3d 1191, 1199

(7th Cir. 1996); Korshak, 206 Ill. App. 3d at 972. In considering these factors, the circuit court

should not turn the approval hearing into a trial on the merits. Wilcox, 61 Ill. 2d at 316. That said,

the decision of the circuit court is also affected depending on whether the parties are requesting

certification of a class for settlement purposes only (a “settlement only” class). When faced with

a settlement only class, a court asked to approve the settlement should not assume the passive role

that is appropriate when there is genuine adverseness between the parties. Redman v. RadioShack

Corp., 768 F.3d 622, 629 (7th Cir. 2014). Indeed, in order to protect the absent members of the

class, the trial judge must “demand undiluted, even heightened, attention in the settlement

context.” Amchem Products, Inc. v. Windsor, 521 U.S. 591, 620 (1997). “Such attention is of vital

importance, for a court asked to certify a settlement class will lack the opportunity, present when

a case is litigated, to adjust the class, informed by the proceedings as they unfold.” Amchem

Products, 521 U.S. at 620.

¶ 57   The heightened scrutiny required for review of a settlement only class requires the circuit
                                              21
court to apprise itself of all facts necessary to reach

        “ ‘an intelligent and objective opinion of the probabilities of ultimate success should the

        claim be litigated’ and to ‘form an educated estimate of the complexity, expense, and likely

        duration of such litigation *** and all other factors relevant to a full and fair assessment of

        the wisdom of the proposed compromise.’ ” Wilcox, 61 Ill. 2d at 317 (quoting Protective

        Committee for Independent Stockholders of TMT Trailer Ferry, Inc. v. Anderson, 390 U.S.
414, 424 (1968)).

It is essential for a court of review to “have some basis for distinguishing between well-reasoned

conclusions arrived at after a comprehensive consideration of all relevant factors, and mere boiler-

plate approval phrased in appropriate language but unsupported by evaluation of the facts or

analysis of the law.” TMT Trailer Ferry, Inc., 390 U.S. at 434.

¶ 58    In this case, the circuit court of St. Clair County was asked to certify a nationwide,

settlement only class, where the primary settlement benefit to the individual settlement class

member was a $12 coupon. Accordingly, as we consider Dickenson’s objections, we remain

mindful of the aforementioned principles related to these types of settlements.

¶ 59                    B. Lee’s Ability to Represent the Settlement Class

¶ 60    Dickenson’s first objection challenges Lee’s ability to represent the settlement class.

Dickenson reasons that because Lee retained his credit card receipt, he was not at risk for identify

theft or credit card fraud, and in the absence of an actual injury, Lee cannot adequately represent

those members of the settlement class who suffered, or may suffer, identify theft and actual

damages as a result of defendant’s noncompliance with FACTA. In response, Lee contends that

Dickenson’s objection is an improper attempt to contest standing.

¶ 61                                         1. Standing

¶ 62    Preliminarily, we note that the issue of standing is one usually raised by the opposing party.
                                                   22
Here, Dickenson’s status is simply that of a settlement class member. She did not seek to intervene

in this action, although, as a settlement class member, she had the right to do so. 735 ILCS 5/2-

804(a) (West 2016). Had Dickenson filed a motion to intervene, then, with court approval, she

would have been allowed to appear as a party in this action. Instead, she chose to remain a

nonparty, seeking to file a pleading in the nature of a motion to dismiss. Because the determination

of this objection is critical to other issues raised in this appeal, we will consider Dickenson’s

protestation that Lee has no claim under FACTA and, therefore, has no standing to represent the

settlement class.

¶ 63   The purpose of a class action suit is to allow a representative party to pursue the claims of

a large number of people with like claims. Miner v. Gillette Co., 87 Ill. 2d 7, 14 (1981). The basic

premise of the class action procedure is the fairness of having a proper representative act on behalf

of the absent parties. Miner, 87 Ill. 2d at 14. In considering the adequacy of representation, the test

is whether the interests of those who are parties are the same as those who are not joined and

whether the litigating parties fairly represent those who are not joined. Miner, 87 Ill. 2d at 14. The

plaintiff’s claim must not be antithetical to those of other class members, and plaintiff’s interests

must not appear collusive. Miner, 87 Ill. 2d at 14. The representation by the class representative

must protect the due process rights of the class members, including the right to be represented by

a lawyer who is qualified, experienced, and generally able to conduct the proposed litigation.

Miner, 87 Ill. 2d at 14; Steinberg v. Chicago Medical School, 69 Ill. 2d 320, 339 (1977).

¶ 64   In this case, Lee alleged a willful violation of FACTA, a statute intended to protect

consumers from the risk posed when credit card account information is displayed on printed

receipts at the point of sale. 15 U.S.C. § 1681c(g) (2012). When an entity willfully fails to comply

with FACTA’s truncation requirements, FACTA provides a private cause of action for statutory

damages and does not require a person to suffer actual damages in order to seek recourse for a
                                             23
willful violation of the statute. See 15 U.S.C. § 1681n (2012). This is consistent with the

preventative and deterrent purposes of FACTA.

¶ 65   Dickenson claims, however, that when an entity negligently fails to comply with FACTA,

the consumer who suffers an actual injury may also have a claim. See 15 U.S.C. § 1681o (2012).

Dickenson concludes that because Lee suffered no actual injury under FACTA, he cannot

adequately act as the class representative for members of the settlement class who have or may

have future claims for actual damages. In support of her objection, Dickenson argues that the

United States Supreme Court has held that article III of the United States Constitution requires

plaintiffs pursuing statutory damages claims in federal court under section 1681n(a) (15 U.S.C.

§ 1681n(a) (2012)) to demonstrate that they actually suffered a “concrete” injury as a result

of any statutory violations alleged to have been committed, and she relies on Spokeo, Inc. v.

Robins, 578 U.S. ___, 136 S. Ct. 1540 (2016).

¶ 66   By its terms, article III of the United States Constitution limits federal court jurisdiction to

actual cases and controversies. U.S. Const., art. III, § 2. As a result, the doctrine of article III

standing has developed to ensure that federal courts do not exceed this authority. Spokeo, 578 U.S.

at ___, 136 S. Ct. at 1547. To satisfy the cases and controversies requirement and establish

standing, a plaintiff must have “(1) suffered an injury in fact, (2) that is fairly traceable to the

challenged conduct of the defendant, and (3) that is likely to be redressed by a favorable judicial

decision.” Spokeo, 578 U.S. at ___, 136 S. Ct. at 1547. With regard to the “injury in fact”

requirement, a plaintiff must demonstrate “that he or she suffered ‘an invasion of a legally

protected interest’ that is ‘concrete and particularized’ and ‘actual or imminent, not conjectural or

hypothetical.’ ” Spokeo, 578 U.S. at ___, 136 S. Ct. at 1548 (quoting Lujan v. Defenders of

Wildlife, 504 U.S. 555, 560 (1992)). In considering what constitutes an “injury in fact,” the United

States Supreme Court has recognized that Congress may enact laws that “define injuries and
                                           24
articulate chains of causation that will give rise to a case or controversy where none existed

before.” (Internal quotation marks omitted.) Spokeo, 578 U.S. at ___, 136 S. Ct at 1549. With

regard to FACTA claims, it appears the federal courts are divided on what constitutes an actual

injury. 7 We need not, however, decide which path is more appropriate to follow under the

circumstances of this case, as Illinois courts are not required to follow federal law on issues of

justiciability or standing. Greer v. Illinois Housing Development Authority, 122 Ill. 2d 462, 491

(1988).

¶ 67      In Greer, the Illinois Supreme Court recognized that state courts are more liberal in

recognizing the standing of parties than the federal courts. Greer, 122 Ill. 2d at 491. The Greer

court held that standing in Illinois requires only “some injury in fact to a legally cognizable

interest.” Greer, 122 Ill. 2d at 492. Thus, an injury, whether actual or threatened, must be distinct

and palpable, fairly traceable to defendant’s actions, and substantially likely to be redressed by the

grant of the requested relief. Greer, 122 Ill. 2d at 492-93; See Duncan v. FedEx Office & Print

Services, Inc., 2019 IL App (1st) 180857, ¶¶ 24-25. The Illinois Constitution vests the circuit

courts with “jurisdiction to adjudicate all controversies.” Steinbrecher v. Steinbrecher, 197 Ill. 2d
514, 530 (2001); Ill. Const. 1970, art. VI, § 9. So long as a case presents a justiciable matter, the

circuit court has jurisdiction. See People ex rel. Scott v. Janson, 57 Ill. 2d 451, 459 (1974) (where

          7
         For cases where actual harm was insufficient under FACTA, see Meyers v. Nicolet Restaurant of
De Pere, LLC, 843 F.3d 724, 727 (7th Cir. 2016); see also Collier v. SP Plus Corp., 889 F.3d 894 (7th Cir.
2018) (per curiam); Crupar-Weinmann v. Paris Baguette America, Inc., 861 F.3d 76 (2d Cir. 2017); Katz
v. Donna Karan Co., 872 F.3d 114 (2d Cir. 2017); Hullinger v. Park Grove Inn, Inc., No. 3:17-cv-00400,
2018 WL 3040571 (E.D. Tenn. June 19, 2018); Soto v. Great America LLC, No. 17-cv-6902, 2018 WL
2364916 (N.D. Ill. May 24, 2018). On the other hand, the following represent cases where actual harm was
found for violations of FACTA: Gennock v. Kirkland’s, Inc., No. 17-454, 2017 WL 6883933, at *6 (W.D.
Pa. Nov. 29, 2017); Guarisma v. Microsoft Corp., 209 F. Supp. 3d 1261, 1265-67 (S.D. Fla. 2016);
Muransky v. Godiva Chocolatier, Inc., 905 F.3d 1200, 1210 (11th Cir. 2018) (finding that FACTA provides
consumers with “the right to enforce the nondisclosure of their untruncated credit card numbers” and
concluding that “printing more than five digits of a credit card number in willful violation of FACTA causes
the person *** to suffer a concrete injury”), vacated and superseded by 922 F.3d 1175 (11th Cir. 2019).

                                                    25
a complaint states a case belonging to a general class over which the authority of the circuit court

extends, jurisdiction attaches). Under Illinois law, standing is not jurisdictional. Rather, standing

is an affirmative defense that is typically the defendant’s burden to plead and prove. People v.

$1,124,905 U.S. Currency & One 1988 Chevrolet Astro Van, 177 Ill. 2d 314, 330 (1997).

¶ 68   After reviewing the record, we find that Lee pleaded sufficient facts to allege a willful

violation of FACTA and prayed for statutory damages. Therefore, Lee pleaded a justiciable claim

over which the circuit court had jurisdiction. Lee was the only plaintiff named to represent the

settlement class, and he submitted himself to the jurisdiction of the St. Clair County circuit court.

The Body Shop chose not to raise the issue of standing as an affirmative defense, and objector

Dickenson had no standing to do so. Accordingly, Dickenson’s objection to Lee’s lack of standing

was properly denied.

¶ 69                    2. The Adequacy of Notice to an Expanded Class

¶ 70   Standing was only one part of Dickenson’s objection regarding whether Lee is an adequate

class representative. Dickenson also argues that the circuit court erred when it certified a settlement

class that included the Loyalty Program Members. She contends that Lee has not demonstrated

that he is a Loyalty Program Member or that he is otherwise able to adequately represent the

interests of the Loyalty Program Members. Before addressing Dickenson’s contentions regarding

the Loyalty Program Members, we find it necessary to first consider a related due process issue

affecting the composition of the overall settlement class. Our consideration must, necessarily, also

include the applicable class period, as defined in the Settlement Agreement and notices.

¶ 71   In the Federal Court Action, the preliminary federal approval order provided that the

settlement class period shall run from February 12, 2011, through the date the class is certified for

settlement purposes. The settlement class was certified on March 21, 2017. Therefore, the class

period in the Federal Court Action ran from February 12, 2011, to March 21, 2017 (Federal Class
                                              26
Period). There is nothing in the record that allows us to determine why this particular class period

was chosen, except that this was class period set forth in the Settlement Agreement. The Federal

Class Period, established on March 21, 2017, when the federal court entered its preliminary

approval order certifying the settlement class, was included in all of the forms of notice authorized

and approved in the Federal Court Action. In other words, the website, the “long form” of notice,

and the publication notice all indicated that the Federal Class Period included transactions that

occurred from February 12, 2011, through March 21, 2017. 8

¶ 72    When Lee dismissed his lawsuit in the Federal Court Action and filed it in St. Clair County,

he requested that the circuit court certify a proposed class of consumers with a “time period

beginning five years prior to the filing of this lawsuit until the date the class is certified.” (Emphasis

added.) Then, in Plaintiff’s Unopposed Motion for preliminary approval, Lee redefined the class

period as beginning February 12, 2011, to the date the class is certified for settlement purposes.

For reasons not explained in this record, Lee did not adopt the Federal Class Period as the relevant

consumer transaction period. When the St. Clair County circuit court preliminarily certified the

settlement class, the circuit court’s order comported with the language in Plaintiff’s Unopposed

Motion for preliminary approval and certified a settlement class extending from “February 12,

2011 to the date the class is certified for settlement purposes.” The preliminary approval order was

entered on November 7, 2017. Consequently, the class period in the state court action (Illinois

Class Period) ran from February 12, 2011, through November 7, 2017, approximately seven

months longer than the federal class period in the Federal Court Action.

¶ 73    The preliminary approval order, drafted by class counsel, extended the settlement class

        8
         The long form direct notice provided to the Loyalty Program Members and the publication notice
indicated that the class transaction period was between February 12, 2011, and March 21, 2017. See
Exhibits A and B of Baker declaration, July 21, 2017.
                                                   27
period, thereby potentially enlarging the overall settlement class. This may have represented an

oversight on the part of class counsel, but we cannot substitute supposition for the facts set forth

in the record. There is simply no indication that anyone recognized that the settlement class period

was longer in the state court action. Nevertheless, class counsel suggested to the circuit court that

the settlement class had already received adequate notice. Additionally, in the preliminary

approval order entered November 7, 2017, the circuit court directed that only the website “be

updated to reflect that the class action has been re-filed before this Court.” 9 The circuit court also

directed that the website “shall include a copy of the complaint filed in this action, as well as a

copy of this Order, and the Settlement Agreement.” But, for those new class members, added from

March 21, 2017, through November 7, 2017, there was no notice, direct or by publication, and no

additional opportunity to opt-out or file objections.

¶ 74   The class period is an important factor in determining whether certification of a class is “an

appropriate method for the fair and efficient adjudication of the controversy.” 735 ILCS 5/2-801(4)

(West 2016). One reason the class size is significant is because one of the primary objectives of a

class action, at least from the defendant’s perspective, is to obtain a release of liability as to all

class members for claims alleged to have occurred during the class period. In order for a circuit

court to enter such an order, the court must obtain personal jurisdiction over all of the members of

the settlement class, whether or not they reside in Illinois. Once the court has obtained personal

jurisdiction over members of the settlement class, the court can then release any and all future

FACTA claims against The Body Shop, provided certain conditions are satisfied.

¶ 75   The basis for a state court’s ability to release FACTA claims for nonresident class members

is found in the Full Faith and Credit Act (28 U.S.C. § 1738 (2012)). The statute mandates that the

       9
        “This Court” is the St. Clair County state court.
                                                    28
judicial proceedings of any State “shall have the same full faith and credit in every court within

the United States *** as they have by law or usage in the courts of such State *** from which they

are taken.” (Internal quotation marks omitted.) Matsushita Electric Industrial Co. v. Epstein, 516
U.S. 367, 373 (1996). In Matsushita, the state court judgment was the product of a class action and

incorporated a Settlement Agreement releasing claims that were within the exclusive jurisdiction

of the federal courts. Matsushita, 516 U.S. at 373. The United States Supreme Court looked first

to whether the settlement agreement involved was incorporated into the final judgment. Finding

that the settlement agreement was a part of the final order, the Court then examined whether the

law of the state would operate to bar future claims of the same kind referenced in the class action.

The Court found that the claims at issue were incorporated as part of the release and that the release

was included in the final judgment. The Court also found that the state court had made a specific

finding that the settlement was fair, reasonable, and adequate and in the best interests of the

settlement class. Finally, the Court looked at the notice given to class members and noted that the

state court had made a finding that notice to the class “was in full compliance with *** the

requirements of due process.” (Internal quotation marks omitted.) Matsushita, 516 U.S. at 378. In

an historic decision, the Matsushita Court concluded that, as a general proposition, “even when

exclusively federal claims are at stake, there is no universal right to litigate a federal claim in a

federal district court.” (Internal quotation marks omitted.) Matsushita, 516 U.S. at 385. Simply

put, a state court has the ability to release all claims—state and federal—provided that the

settlement contains a specific, contractual agreement to do so, approved by the court as fair and

reasonable, and that notice of the release of the claims complies with constitutional notions of due

process. Once the procedural requirements of due process are met, any individual within the class

period who does not opt-out will automatically have their claims released. In this case, it was

incumbent upon the circuit court to ensure that the members of the Illinois class period had the
                                              29
process they were due.

¶ 76   Another important consideration related to the class period, generally, concerns whether

the class member identified should (or should not) be included within the class. In this litigation,

the expansion of the Illinois class period may have resulted in more FACTA violations, thereby

increasing the number of class members. Whether the addition of class members occurred before

or after The Body Shop resolved its problems with FACTA compliance remains at issue and

creates a due process concern that cannot be ignored by the court. The concern in extending the

size of the settlement class is dependent upon the language of the release. Here, the definition of

the released claims was exceptionally broad, as Dickenson has pointed out. For example, the

language of the released claims includes,

       “any and all claims, rights, demands, obligations, actions, causes of action, suits, cross-

       claims, matters, issues, liens, contracts, liabilities, damages, agreements, costs and

       expenses, of whatever kind, nature or description, irrespective of legal theory, whether

       based on federal, state, local, statutory, or common law, or any other law, rule or regulation,

       including both known and unknown claims, accrued and un-accrued claims, foreseen and

       unforeseen claims.”

Given the broad language of the released parties, the circuit court had an obligation to consider the

implications of having extended the Illinois class period beyond that defined by the federal court.

Its failure to do so was an abuse of discretion.

¶ 77   The parties have argued that the federal court went to great lengths to make sure that notice

to the settlement class members was the best notice practical under the circumstances in

compliance with Rule 23(c)(2) of the Federal Rules of Civil Procedure. All forms of that notice

represented that the Federal Class Period ended on March 21, 2017. As previously noted, the St.

Clair County circuit court adopted and approved the notice forms that were used in the Federal
                                             30
Court Action. This created another error, as the circuit court certified a class period that ended

November 7, 2017, thereby creating a conflict between the federal court notice forms and the end

date for the Illinois Class Period. As a result, the St. Clair County circuit court failed to account

for notice to those settlement class members included from March 21, 2017, to November 7, 2017.

¶ 78   The Illinois class period presents additional due process concerns regarding the lack of

notice provided, generally, for the proceeding filed in the state court, as well as for those recently

added class members. In Phillips Petroleum Co. v. Shutts, 472 U.S. 797, 811 (1985), the United

States Supreme Court held that a class representative may file a class action in a jurisdiction that

would otherwise not have jurisdiction over absent class members as long as the absent class

members are provided with minimal procedural due process protection. The Court further held that

if the forum State wishes to bind an absent plaintiff concerning a claim for money damages or

similar relief at law, “it must provide minimal procedural due process protection.” Shutts, 472 U.S.

at 811-12.

¶ 79   The Shutts Court went on to explain that procedural due process would require the

following: (1) the plaintiff must receive notice plus an opportunity to be heard and participate in

the litigation, whether in person or through counsel; (2) the notice must be the best practicable,

reasonably calculated, under all the circumstances, to apprise interested parties of the pendency of

the action and afford them an opportunity to present their objections; (3) the notice should describe

the action and plaintiffs’ rights in it; (4) an absent plaintiff must be provided with an opportunity

to remove himself from the class by executing and returning an “opt out” or “request for exclusion”

form to the court; and (5) the named plaintiff must at all times adequately represent the interests

of the absent class members. Shutts, 472 U.S. at 812.

¶ 80   Notice is the cornerstone of class action practice. In the absence of adequate notice, absent

class members may release claims they are unaware are being litigated on their behalf. As a critical
                                              31
part of the class action process, providing notice that is the best practicable, and reasonably

calculated, under all the circumstances, to apprise interested parties of the pendency of the action,

is the only way for absent class members to learn that a class action has been initiated in a court

of law. The stringent requirements for adequate notice allow absent class members an opportunity

to present their objections so that their individual rights may not be foreclosed upon without due

process of law. Inadequate notice also raises the risk that the rights of absent class members may

be compromised without their consent, by representatives whom they have not selected. The class

action attorney, not the class members whose rights are at stake, makes all of the important

decisions: whether to file a claim, how much time and effort to invest in pursuing it, what litigation

strategy to employ, and finally whether and on what terms to settle. Thus, adequate notice provides

the assurance of structural fairness that allows absent class members to decide whether to opt-out

of the class, or file an objection, and plays a central role in the jurisdiction of the court over absent

members of the class certified.

¶ 81    Our Illinois class action statute requires that, “Upon a determination that an action may be

maintained as a class action, or at any time during the conduct of the action, the court in its

discretion may order such notice that it deems necessary to protect the interests of the class and

the parties.” (Emphasis added.) 735 ILCS 5/2-803 (West 2016). The language of the Illinois statute

is quite general, without any specific guidelines, and provides the courts with a great deal of

discretion in circumstances where the court considers notice desirable. In stark contrast, Federal

Rule of Civil Procedure 23(c)(2)(B) requires that “the court must direct to class members the best

notice that is practicable under the circumstances, including individual notice to all members who

can be identified through reasonable effort.” The notice may be by one or more of the following:

United States mail, electronic means, or other appropriate means. Fed. R. Civ. P. 23(c)(2)(B). The

notice must clearly and concisely state in plain, easily understood language:
                                                 32
               “(i) the nature of the action;

               (ii) the definition of the class certified;

               (iii) the class claims, issues, or defenses;

               (iv) that a class member may enter an appearance through an attorney if the member

       so desires;

               (v) that the court will exclude from the class any member who requests exclusion;

               (vi) the time and manner for requesting exclusion; and

               (vii) the binding effect of a class judgment on members under Rule 23(c)(3).” Fed.

       R. Civ. P. 23(c)(2)(B)(i)-(vii).

¶ 82   The requirements set forth in Rule 23(c)(2)(B) were fashioned after years of Supreme Court

rulings addressing the best notice practicable. In Mullane v. Central Hanover Bank & Trust Co.,

339 U.S. 306, 311 (1950), an objector appeared before the lower court claiming that notice was

inadequate to afford due process under the fourteenth amendment, and therefore that the court was

without jurisdiction to render a final and binding decree. In considering the question of notice, the

Supreme Court remarked,

       “Many controversies have raged about the cryptic and abstract words of the Due Process

       Clause but there can be no doubt that at a minimum they require that deprivation of life,

       liberty or property by adjudication be preceded by notice and opportunity for hearing

       appropriate to the nature of the case.” Mullane, 339 U.S. at 313.

The Court went on to state, “This right to be heard has little reality or worth unless one is informed

that the matter is pending and can choose for himself whether to appear or default, acquiesce or

contest.” Mullane, 339 U.S. at 314. The Court explained that in any proceeding where the parties

seek finality of the pending action, the notice given to absent participants must be “reasonably

calculated, under all the circumstances, to apprise interested parties of the pendency of the action
                                                 33
and afford them an opportunity to present their objections.” Mullane, 339 U.S. at 314. Thus, “when

notice is a person’s due, process which is a mere gesture is not due process.” Mullane, 339 U.S. at

315.

¶ 83   Subsequently, in Eisen v. Carlisle & Jacquelin, 417 U.S. 156 (1974), 10 the Supreme Court

had the occasion to consider what kind of notice would constitute the “best notice practicable.” In

Eisen, the United States Supreme Court made clear that when notice is a person’s due, the best

practicable notice, under the circumstances, requires individual notice be given to identifiable class

members. Eisen, 417 U.S. at 175. The Court stated that “individual notice to identifiable class

members is not a discretionary consideration to be waived in a particular case.” Eisen, 417 U.S. at

176. The Court found that in order to satisfy due process requirements, the notice must inform the

class member that he may request exclusion from the action, and thereby preserve his opportunity

to pursue his claim separately, or that he may remain in the case and be a part of the action. Eisen,
417 U.S. at 176.

¶ 84   For those members of a class who cannot be identified, the courts have allowed for

publication. Mullane, 339 U.S. at 317. But courts have often requested plaintiff’s counsel to

provide information identifying the “reach” of the notice. In other words, depending on who

comprises the class, and the number of class members, the court must decide which publication is

most likely to reach the intended class members. For example, a class of engineers may, more

likely, be reached through a trade journal, depending on the cause of action.

¶ 85   In this case, Dickenson objected to the notice given the unidentified members of the

settlement class. She questioned whether notice by publication in USA Today was the best possible

notice to unidentified class members. Under our class action statute, questions regarding whether

       10
         This case is often referred to as Eisen IV.
                                                       34
to give notice and the types of notice to be given are within the discretion of the circuit court, and

the exercise of the court’s discretion is limited by the dictates of due process. 735 ILCS 5/2-803

(West 2016); Frank v. Teachers Insurance & Annuity Ass’n of America, 71 Ill. 2d 583, 595 (1978).

Given the circumstances surrounding the filing of this proceeding in state court, the objections

regarding the adequacy of representation by Lee and class counsel, the claim that class members

have differing interests, the protestation to the Settlement Benefit offered in the Settlement

Agreement, and the questions surrounding the expanded Illinois Class Period, due process requires

the giving of notice anew of the pending state court settlement to absent class members so that

they have the opportunity to protect their own interests. See Frank, 71 Ill. 2d at 595.

¶ 86   In summary, this Settlement was prepackaged when it landed on the steps of the St. Clair

County courthouse. Notice had been given to members within the federal class period, which

ended on March 21, 2017. Class counsel sought to have their federal court Settlement Agreement

approved by the state court, as a federal court had already given the settlement preliminary

approval, and notice had been sent. That said, class counsel provided absolutely no information to

the circuit court that explained the expansion of the settlement class by seven months, thereby

creating the Illinois class period. Similarly, class counsel did not provide the court with a notice

plan that would have protected the due process rights of the absent class members, generally, in

light of the state court filing. Under the circumstances here, due process required giving notice to

the settlement class members of the dismissal of the Federal Court Action and the filing of the suit

in state court. This notice should have extended to class members within the expanded Illinois

class period and should have been the best notice practicable under the circumstances. Notice that

complied with the requirements of due process may have meant giving direct notice anew to the

Loyalty Program Members, but that is a matter left for the circuit court to decide once it has

sufficient information to do so. In our view, the circuit court failed to require class counsel to
                                               35
provide the information necessary to craft a notice plan that guarded the due process rights of the

absent class members.

¶ 87   After reviewing the record, we find that the circuit court did not acquire personal

jurisdiction over the settlement class members, including those within the Illinois class period, as

the court failed to protect the due process rights of the absent class members. Therefore, the circuit

court’s Order of Final Approval entered December 20, 2017, must be vacated, and this cause

remanded for further proceedings. We next consider the remaining objections raised by Dickenson

as these are likely to arise on remand.

¶ 88                            3. The Loyalty Program Sub-Class

¶ 89   We first consider Dickenson’s objection as it pertains to the Loyalty Program Members.

We note at the outset that for these members of the settlement class, there is a different definition

describing the class period. In both the Federal Court Action and the Illinois court litigation, the

class period is specifically limited to transactions between April 23, 2014, and January 9, 2016.

No explanation appears in the record as to why this class period was selected in light of the much

larger class period for the other members of the settlement class.

¶ 90   According to the record, Lee did not include the Loyalty Program Members in the

complaints filed in federal court and state court. The Loyalty Program Members were first

introduced in the Settlement Agreement, presumably because The Body Shop had the names and

e-mail addresses and/or “physical” addresses of these customers, thereby allowing The Body Shop

to specifically identify these settlement class members. By carving out this group of individuals

from the settlement class, the parties created a sub-class. Lee claims that this sub-class simply

identified a group of settlement class members who were known customers and within the scope

of the settlement class. Thus, it would be clear to The Body Shop that these customers qualified

for inclusion in the overall settlement class, without having to search its records to determine
                                                36
whether they made a purchase during the separately abridged class period. Because The Body

Shop could identify these customers, direct notice was constitutionally required. Therefore, in the

Federal Court Action, these customers received direct notice of the settlement and were specially

designated as the “Direct Notice Settlement Class Members.”

¶ 91   A sub-class is allowed under section 2-802(b), and each sub-class is treated as a separate

class action. 735 ILCS 5/2-802(b) (West 2016). In other words, each sub-class is judged by the

same rules that apply to the overall class. After reviewing the record, a number of red flags are

raised regarding the sub-class. Here, as part of the Settlement Agreement, plaintiff included the

approximately 350,000 members of defendant’s “Love Your Body™ Loyalty Program” for whom

The Body Shop had e-mail or “physical” addresses and who made a debit or credit card transaction

at any of The Body Shop’s retail locations in the United States between April 23, 2014, and January

9, 2016. Lee requested that he be appointed the class representative for the entire settlement class,

which included the sub-class of Loyalty Program Members. Lee did not designate a separate

individual to represent the sub-class.

¶ 92   The Settlement Agreement clearly indicates that the Loyalty Program Members were

treated differently than the remaining members of the settlement class. First, the Loyalty Program

Member sub-class received direct notice of the settlement. This, alone, may not have constituted a

sufficient conflict of interest to disqualify plaintiff as the class representative, as these class

members could be identified by The Body Shop. A second concern that went unaddressed by Lee

and class counsel was the fact that the overall settlement class members received a different benefit

than the Loyalty Program Member sub-class. Specifically, the Loyalty Program Members did not

have to file a claim form, as they received the Settlement Benefit automatically, as a result of the

participation by the class member in the loyalty program. Each person in the Loyalty Program

Member sub-class, during the abbreviated sub-class period, automatically received an activation
                                             37
code via e-mail. The burden was on the Loyalty Program Member to activate the code. The

activation code had an expiration period of six months, but once the code was activated, the

Loyalty Program Member received the benefit of a $12 coupon that could be used to make a

purchase at one of defendant’s retail establishments. settlement class members, other than those in

the Loyalty Program Members sub-class, had to file a claim form in order to have the opportunity

to collect on the Settlement Benefit. The settlement administrator was charged with the

responsibility of verifying the validity of the claim.

¶ 93   In accordance with the Illinois class action statute, prior to certification of this sub-class,

the circuit court was obligated to determine whether Lee could serve as an adequate representative

of the overall class and the sub-class. There is nothing in the record to indicate whether Lee was,

or was not, a member of the “Love Your Body™ Loyalty Program.” We know from the record

that Lee did not designate a separate individual to represent this sub-class. Class counsel did not

inform the circuit court of the reason for the creation of this sub-class and did not offer any

submissions that would have allowed the circuit court to determine whether Lee could act as a

representative for each class. In addition to determining whether Lee could adequately represent

both classes, the circuit court was also obligated to determine whether class counsel had any

conflicts of interest by representing each class. Again, there is nothing in the record to indicate

class counsel offered the circuit court any information from which to conclude that Lee and class

counsel were adequate representatives for each class.

¶ 94   In our view, from the pleadings on file, the creation of this sub-class and the terms of the

Settlement Agreement created multiple potential conflicts of interest for the class representative

and class counsel that were not questioned by the circuit court. It bears repeating that when

presented with a “settlement-only class,” it is incumbent upon the circuit court to raise questions

and demand answers, prior to approving a settlement agreement, particularly where there are
                                           38
indications that the agreement might offend basic notions of due process. See Amchem Products,
521 U.S. at 620.

¶ 95   Whether or not Lee was an adequate class representative in light of the sub-class created

and the different benefits provided cannot be determined based upon the record before us. As

presently defined, it is unclear whether members of the sub-class have suffered a FACTA

violation, which is problematic. We agree with Dickenson that there was insufficient proof that

Lee was an adequate class representative for the classes created by the Settlement Agreement, and

no information was tendered that allowed the circuit court to determine whether class counsel

could overcome the potential conflict of interest caused by the different benefits allowed to

settlement class members. On remand, class counsel will have the opportunity to provide the court

with sufficient evidence to allow for a determination of whether plaintiff could represent both the

settlement class as the class representative and represent the Loyalty Program Member sub-class.

Counsel will also be able to address the issue of whether additional counsel should be appointed

to represent the sub-lass.

¶ 96   Dickenson also contends that the Settlement Agreement lacks protections for those

settlement class members who were actual victims of identity theft or credit card fraud, who may

become victims in the future, and who have or will suffer actual damages as a result of defendant’s

FACTA violations. This subset of individuals is included within the definition of the Settlement

Class, even though Lee has sought only statutory damages in his complaint. Under the terms of

the Settlement Agreement, the potential claims for actual damages that may occur in the future are

compromised and released in exchange for a $12 gift card. On remand, the parties will have the

opportunity to address whether the Release will have to be modified to exclude these claims.

¶ 97                     4. The Fairness and Adequacy of the Settlement

¶ 98   Dickenson also claims that the settlement herein was not fair and reasonable and should
                                              39
not have been approved by the circuit court. Dickenson contends that the circuit court failed to

consider the Korshak factors prior to approving the settlement. Using those factors, and from her

limited access to documentation, Dickenson has identified perceived conflicts of interest and terms

which she claims are unfair.

¶ 99   In City of Chicago v. Korshak, the First District opined that

       “[t]he determination of whether a settlement is fair, reasonable and adequate requires the

       examination of an amalgam of factors, the principle factor is a balancing or comparison of

       the terms of the compromise with the likely rewards of litigation, as well as a determination

       of whether the settlement is in the best interests of all those who will be affected by it.”

       Korshak, 206 Ill. App. 3d at 972.

The court then went on to identify certain factors that seemed to consistently be of relevant

consideration to the fairness determination in class actions case. The list of factors included the

strength of plaintiffs’ case balanced against the money and relief offered in the settlement; the

defendant’s ability to pay; the complexity, length, and expense of further litigation; the amount of

opposition to the settlement; the presence of collusion in reaching the settlement; the class

members’ reaction to the settlement; the opinion of competent counsel; and the stage of

proceedings and amount of discovery completed. Korshak, 206 Ill. App. 3d at 972. While we do

not conclude that the determination of whether a settlement is fair and reasonable should be based

on the inclusion of every factor identified by the Korshak court, we do agree that these factors are

relevant, among other factors, when considering whether to grant final approval to a class

settlement.

¶ 100 With these factors in mind, we initially consider Dickenson’s contention that the settlement

was a product of collusion. Dickenson argues that defendant engaged in plaintiff-shopping, a

process sometimes called a “reverse auction,” and then negotiated a “coupon settlement.” She
                                             40
claims that defendant was facing two other FACTA actions in federal courts at the time the

Settlement was reached with Lee and his representatives. Dickenson contends that class counsel

negotiated a minimal coupon settlement for the class, while obtaining a $4000 incentive for the

class representative and an award of $500,000 for class counsel.

¶ 101 Plaintiff-shopping or a “reverse auction” occurs when a defendant who is facing class

litigation in more than one forum attempts to negotiate a settlement with inexperienced or inferior

class counsel with the hope that the court will approve a weak settlement that will preclude the

other suits against the defendant. Reynolds v. Beneficial National Bank, 288 F.3d 277, 282 (7th

Cir. 2002). Judge Posner has described the situation as one in which ineffectual class counsel

would happily “sell out a class they anyway can’t do much for” in exchange for generous attorney

fees, and the defendants are happy to pay generous attorney fees “since all they care about is the

bottom line,” not the allocation of money between the class settlement and the attorney fees.

Reynolds, 288 F.3d at 282.

¶ 102 A “coupon settlement” is one in which the class members receive essentially valueless

coupons while class counsel receives substantial attorney fees. Given concerns over these types of

settlements, Congress amended Title 28 with the Class Action Fairness Act of 2005 (CAFA) (Pub.

L. No. 109-2, 119 Stat. 6) to require judicial scrutiny of attorney fee awards in coupon cases. See

28 U.S.C. § 1712 (2012). Although CAFA is not applicable to this case, the public policy concerns

regarding coupon settlements are certainly noteworthy. For example, under CAFA, the federal

district court is required to hold a hearing and make a written finding that “the settlement is fair,

reasonable, and adequate for class members.” 28 U.S.C. § 1712(e) (2012). Class counsel is

expected to provide the court with expert valuations that predict the redemption rate for the coupon

and the overall value of the coupon to the class, if asked to do so by the court. 28 U.S.C. § 1712(d)

(2012). Further, in the context of a class action settlement, a settlement coupon provides “ ‘a
                                               41
discount on another product or service offered by the defendant in the lawsuit’ with the critical

factor being that the nonpecuniary benefit ‘forces future business with the defendant.’ ” 4 William

B. Rubenstein, Newberg on Class Actions § 12.11 (5th ed. 2014) (hereinafter Newberg on Class

Actions). Therefore, the use of a coupon here is an important marketing tool from The Body Shop’s

point of view, as the settlement class member can only use the $12 settlement benefit at one of

defendant’s establishments, or online. Consequently, coupon settlements are troublesome in that

they provide scant compensation, are unlikely to deter corporate misbehavior, and compel class

members to continue its relationship with the offending party. Newberg on Class Actions § 12.8.

¶ 103 Class counsel indicated in its pleadings that the value of the $12 Settlement Benefit to the

settlement class members was $4,372,248. Simple mathematics reveals that if one takes the value

of the $12 gift card and multiplies it by the number of Loyalty Program Members (364,354) the

equation equals $4,372,248. In other words, class counsel and the defendant represented that the

value of the Settlement assumed a 100% redemption rate for the Loyalty Program Member sub-

class. One issue not considered by any of the parties was the number of transactions that allegedly

occurred during the truncated class period for the Loyalty Program Member sub-class. Recall that

Plaintiff’s Unopposed Motion for preliminary approval of the settlement class claimed that The

Body Shop had estimated there were 3,656,931 credit and debit card transactions between April

23, 2014, and January 9, 2016. Had the court multiplied this number by $12, the total would have

been $43,883,172. If there were 3,656,931 transactions in the 20-21 months class period for the

Loyalty Program Member sub-class, one can only imagine how many millions of transactions

occurred during the 6-plus years for the Illinois class period. We agree with objector that the circuit

court should have been more circumspect of the values suggested by class counsel. At a minimum,

some extrinsic evidence should have been provided to the circuit court supporting a redemption

rate of 100%.
                                                  42
¶ 104 In addition, Dickenson objected to the incentive fee to be paid to the class representative.

Class counsel negotiated an incentive payment of $4000 for Lee, while all other members of the

class received a $12 gift card. Incentive payments raise questions about collusion and whether the

interests of the class have been relegated to a less prominent role in the litigation. Again, without

any actual showing of the time and effort expended by the class representative in assisting in the

prosecution of the litigation, or in bringing added value to bear, and any other risks or burdens

carried by the class representative, the circuit court approved an incentive award of $4000. On

remand, the court must consider whether the $4000 incentive is proportionate or grossly

disproportionate to the $12 settlement benefit that absent class members will receive under this

settlement, and the plaintiff will have the burden to justify this award.

¶ 105 Dickenson has also objected to the award of attorney fees. The court approved an award of

$500,000 in attorney fees, but there is no indication for the basis for the award. We previously

noted Lee’s argument that this settlement was achieved after an exchange of discovery and intense,

lengthy negotiations between counsel for both parties, with the assistance of an able mediator, and

that the negotiation of attorney fees was commenced only after the settlement was agreed upon.

The record, however, does not contain a report from the mediator and does not contain any

documents or other information provided during discovery or during the mediation. The parties

did not provide the circuit court with a transcript from the preliminary approval hearing in the

Federal Court Action. Thus, the circuit court had only the petition for fees produced by class

counsel during the final fairness hearing.

¶ 106 The claim that attorney fees were negotiated only after the settlement had been reached is

relevant to Dickenson’s claim of collusion. The attorney fees award negotiated by class counsel in

the amount of $500,000 was to be paid by The Body Shop and was not opposed. As previously

noted, class counsel did file a petition for fees, supported by affidavits. In support of this petition,
                                                   43
class counsel argues that there is a reasonable relationship between the amount of the fee awarded

and the results obtained. Counsel claims that they took on a substantial risk in filing the suit with

no guarantee of payment and that the suit was a complex class action suit involving a federal statute

that generates little litigation. 11 Counsel also claims that if every coupon is used, this represents a

$4.3 million benefit to the settlement class. Again, class counsel offers no data or other information

to indicate the likely percentage of gift cards that will be redeemed in whole or in part. Class

counsel also argued that the injunctive relief was an additional benefit to the class. This claim,

however, rings hollow, as counsel for The Body Shop indicated that the defendant had already

fully complied with FACTA. Class counsel did not attempt to place a value on this benefit.

Therefore, if the injunctive relief is to be valued at all, some expert testimony may be necessary to

support such a claim.

¶ 107 We have not analyzed the affidavits filed in support of the petition for attorney fees, but

simply note that this type of attorney fee arrangement with defendant is often referred to as a “clear

sailing” provision. In a typical “clear-sailing” clause, the defendant agrees not to oppose a fee

award up to a certain amount. In re Southwest Airlines Voucher Litigation, 799 F.3d 701, 705 (7th

Cir. 2015). The concern with such provisions is that the separate negotiation of attorney fees

presents the opportunity for the attorneys to trade relief to the class for a higher fee for themselves.

This may be particularly true where, as here, the plaintiffs have not claimed actual damages.

Further, these provisions must be scrutinized because an award by the court of less than the full

$500,000 in fees will not inure to the benefit of the class but will instead revert to defendant.

¶ 108 Judge Posner has commented on the potential for collusion in “clear-sailing” clauses in

settlement agreements in Redman, 768 F.3d at 637. In Redman, Judge Posner noted that because

        11
          Class counsel’s contention appears at odds with the legislative history surrounding FACTA
claims. See Clarification Act, Pub. L. No. 110-241, § 2, 122 Stat. 1565.
                                                  44
it is in the defendant’s interest to contest the request for attorney fees in order to reduce the overall

cost of the settlement,

        “the defendant won’t agree to a clear-sailing clause without compensation—namely a

        reduction in the part of the settlement that goes to the class members, as that is the only

        reduction class counsel are likely to consider. The existence of such clauses thus illustrates

        the danger of collusion in class actions between class counsel and the defendant, to the

        detriment of the class members.” Redman, 768 F.3d at 637.

¶ 109 At the final fairness hearing on December 20, 2017, the circuit court entered a final

approval order which states, in part, as follows:

               “7. The Court gave due consideration to, among other things, the uncertainty of

        whether a class would be certified for any purpose other than a settlement; the strength of

        the case for Plaintiff and the Settlement Class on the merits, balanced against the money

        or other relief offered in settlement; the defendant’s ability to pay; the complexity, length,

        and expense of further litigation; the amount of opposition to the settlement; the presence

        of collusion in reaching a settlement; the reaction of the members of the class to the

        settlement; the opinion of competent counsel; and the stage of proceedings and the amount

        of discovery completed.

               8. The Court finds the settlement terms, as set forth in the Settlement Agreement,

        are fair, reasonable, and adequate in light of its consideration of the foregoing factors.

               9. The payment of a $12 gift card to each class member who did not opt out from

        the Settlement, as provided under the Settlement Agreement, constitutes fair value given

        in exchange for the release of the Released Claims against the Released Parties, as those

        terms are defined below and in the Settlement Agreement executed by the parties. The

        Court finds that the consideration to be paid to Class Members, namely, the $12 gift card,
                                                 45
       is reasonable, fair and adequate considering the facts and circumstances of the transactions

       at issue, the type of claims and affirmative defenses asserted in the Action and other

       FACTA litigation over several years, and the potential risks and uncertainty which would

       be assumed by parties were they to alternatively decide to pursue this litigation to a trial on

       the merits.”

¶ 110 The circuit court’s findings are not supported by the common law record and the report of

proceedings. By addressing Dickenson’s objections, we have specifically identified those areas

where the parties simply failed to provide the circuit court with sufficient information to scrutinize

this settlement. The parties have acknowledged that a substantially identical class action complaint

was originally filed in the federal district court in New York. According to the briefs, the parties

litigated the case in that forum for about 18 months, exchanging discovery and meeting with a

nationally recognized mediator. By February 2017, the parties had reached an agreement to settle

the case. Following hearings in February 2017 and March 2017, the federal district court granted

conditional certification of the settlement class and preliminary approval of the Settlement

Agreement. According to the representations of plaintiff Lee, the federal court entered orders

implementing a notice plan to members of the settlement class; set time limits for requesting to

opt-out, intervene, or file objections; and scheduled a hearing for final approval. But, none of that

activity is memorialized within the record before us.

¶ 111 The circuit court in St. Clair County preliminarily approved the settlement within three

weeks of the filing of the lawsuit. Although we have no way of knowing what was presented to

the trial court beyond the complaint, and the Plaintiff’s Unopposed Motion, we do know that by

October 17, 2017, Lee and his counsel had access to a multitude of documents that could have

been used to assist the circuit court in its determination. None of those documents were filed in the

record. There is no transcript of proceedings from the preliminary approval hearing and so we do
                                                 46
not know what, if any, inquiries were made by the trial court. What is evident from the record is

that the preliminary approval order was entered during the parties’ first appearance date. Plaintiff

provided a proposed order granting preliminary approval of the class action settlement, and

conditional certification of the proposed settlement class. The proposed order also included

provisions appointing Lee as class representative and plaintiffs’ counsel as class counsel. The

motion asked the circuit court to approve the prior notice to the settlement class that had been

crafted with the assistance of the federal judge in New York and further requested that a date be

set for a final approval hearing. This proposed order was the same order that had been entered in

the Federal Court Action. The only modifications made to this order were the requirements to

given notice to the objectors from the Federal Court Action, for class counsel to submit the opt-

outs and objections from the Federal Court Action, and a date for filing fee petitions. The order

also set a date for a report by the settlement administrator and a date for a hearing on final approval.

¶ 112 The circuit court was presented with what was represented as a Settlement that had already

been reviewed and preliminarily approved by a federal district court. However, Lee voluntarily

dismissed his action in the federal court and took the entire package to an Illinois state court.

Unfortunately, for the Parties, the effect of the voluntary dismissal was to leave the situation as

though it had never been brought, thus vitiating and annulling all prior proceedings and orders in

the case. See A.B. Dick Co. v. Marr, 197 F.2d 498, 502 (2d Cir. 1952). Moreover, based on the

record, the trial court had precious little evidence regarding the background of the litigation when

it granted preliminary approval. Lee was asking the circuit court to blindly adopt a preliminary

order of the federal court, without conducting a hearing or taking any evidence.

¶ 113 Subsequently, when the parties appeared for the final fairness hearing, the trial court heard

brief arguments from class counsel, defendant, and counsel for the sole objector, before stating

that it had “heard enough” and would approve the settlement. No testimony or evidence was
                                           47
presented. Accordingly, on this record, we are unable to determine whether the trial court evaluated

the merits of the cause of action, the prospects and problems of litigating the cause, or the fairness

of the terms of compromise. The record is devoid of facts that would have permitted a reasoned

judgment that the class settlement was fair, reasonable, and in the best interests of all affected.

¶ 114 A judge asked to approve the settlement of a class action must not assume a passive role

when there is a genuine conflict of interest, as present here.

           “A trial judge’s instinct, in our adversarial system of legal justice, is to approve a

       settlement, trusting the parties to have negotiated to a just result as an alternative to bearing

       the risks and costs of litigation. But the law quite rightly requires more than a judicial

       rubber stamp when the lawsuit that the parties have agreed to settle is a class action. The

       reason is the built-in conflict of interest in class action suits.” Redman, 768 F.3d at 629.

In accepting the bald representations of counsel for both parties, the circuit court abdicated its role

as the guardian of the interests of the absent class members.

¶ 115 The trial court’s acceptance of the Settlement Agreement without any inquiry or apparent

analysis was an abuse of discretion. It may well be that this Settlement Agreement is fair,

reasonable, adequate, and in the best interests of the settlement class members, but we cannot make

those decisions in this opinion. In fact, like the circuit court, we simply do not have sufficient

information to render an opinion as to the actual fairness of the proposed settlement, given the

present record. A remand is necessary so that the trial court can act as a guardian for the absent

class members and carefully scrutinize the settlement terms. As Judge Posner observed in Culver

v. City of Milwaukee, “The class action is an awkward device, requiring careful judicial

supervision, because the fate of the class members is to a considerable extent in the hands of a

single plaintiff ***.” 277 F.3d 908, 910-11 (7th Cir. 2002).

                                                  48
¶ 116                                  III. CONCLUSION

¶ 117 After reviewing this record, we find that class counsel failed to offer the court a notice plan

that protected the due process rights of the Illinois class. Under the circumstances here, due process

required notice instructing the settlement class members that the Federal Court Action had been

dismissed and a new action had been filed in state court. Accordingly, the circuit court did not

acquire personal jurisdiction over the settlement class members, including those within the Illinois

Class Period. Therefore, the circuit court’s Order of Final Approval entered December 20, 2017,

is hereby vacated and the cause remanded for further proceedings.

¶ 118 On remand, the parties and the circuit court must begin anew. First, the parties must decide

whether they want to redefine the settlement class, and/or sub-class. They must also decide

whether they want to present the same settlement to the circuit court. The circuit court, upon proper

motion, may consider granting leave to file amended pleadings to ensure that the settlement

proposed comports within the bounds of fairness and reasonableness. Regardless of the decisions

made by the parties, if and when the circuit court is asked to approve a settlement only class, the

first issue to be addressed is the creation of a notice plan that will ultimately provide the circuit

court with jurisdiction over absent class members. Class counsel is responsible for providing the

information necessary to craft the notice plan that protects the due process rights of all members

of the settlement only class, including Loyalty Program Members. Depending upon the

circumstances presented, the court must consider whether direct notice is the best notice

practicable, and whether notice by publication is sufficient. Should the court consider publication,

then further inquiry must be made with regard to whether a newspaper, such as USA Today, would

have sufficient reach to satisfy due process.

¶ 119 Further, the parties must address the rationale for their apparent abandonment of the

Federal Class Period and the adoption of the Illinois Class Period. The parties must also explain
                                               49
why the Loyalty Program Member sub-class was created with dates that are different from the

existing Illinois Class Period.

¶ 120 In addition, the circuit court must conduct an independent examination of the negotiation

process that led to the settlement, considering whether the settlement resulted from an arm’s length

negotiation between experienced and skilled litigators, and whether class counsel engaged in

sufficient discovery necessary to effectively represent the interests of all settlement class members.

The court must determine whether the conflicts raised by the creation of the Loyalty Program

Member sub-class are insurmountable. Can Lee represent both the settlement class and the Loyalty

Program Members or are the conflicts simply impossible to resolve. The same inquiry must be

made regarding class counsel, as there appears to be an inherent conflict of interest for counsel to

represent both the overall settlement class and the sub-class. Clearly, the circumstances that gave

rise to the filing of this case in St. Clair County must also be considered so that the circuit court is

confident that this case is not in state court as a result of a “reverse auction” between the parties.

The issue of collusion, as a result of the allegation of a “reverse auction” settlement and the “clear

sailing” provision, must also be addressed, and the circuit court must be satisfied that class counsel

independently negotiated the “best deal” they could before the issue of attorney fees was raised.

The circuit court, on remand, is faced with a formidable task in scrutinizing the terms of a

settlement-only class, giving due consideration to its overall fairness, and making an inquiry into

all relevant factors, including the range of reasonableness of the Settlement Benefit in light of the

best possible recovery and the attendant risks of litigation.

¶ 121 In conclusion, after reviewing the record, we find that the parties failed to provide the

circuit court with sufficient information to allow the court to scrutinize the terms of the Settlement

to ensure the presence of procedural due process, substantive fairness, and the absence of collusion.

Accordingly, the judgment order granting final approval of the class settlement is hereby vacated,
                                               50
and the cause is remanded for further proceedings consistent with this opinion.

¶ 122 Judgment vacated; cause remanded with instructions.

                                               51
                                       2019 IL App (5th) 180033
                                            NO. 5-18-0033
                                               IN THE
                                   APPELLATE COURT OF ILLINOIS
                                          FIFTH DISTRICT

HENRY LEE, on Behalf of Himself and All Others)     Appeal from the
Similarly Situated,                           )     Circuit Court of
                                              )     St. Clair County.
        Plaintiff-Appellee,                   )
                                              )
v.                                            )     No. 17-L-604
                                              )
BUTH-NA-BODHAIGE, INC., a Delaware            )
Corporation, d/b/a The Body Shop, and         )
DOES 1-10,                                    )
                                              )
        Defendants-Appellees                  )     Honorable
                                              )     Vincent J. Lopinot,
(Jenna Dickenson, Objector-Appellant).        )     Judge, presiding.
______________________________________________________________________________

Opinion Filed:           September 6, 2019
______________________________________________________________________________

Justices:             Honorable Judy L. Cates, J.

                    Honorable James R. Moore, J., and
                    Honorable John B. Barberis, J.
                    Concur
______________________________________________________________________________

Attorneys           Natalie T. Lorenz, Laura E. Schrick, Mathis, Marifian & Richter, Ltd.,
for                 23 Public Square, P.O. Box 307, Suite 300, Belleville, IL 62220;
Appellant           Eric A. Isaacson (pro hac vice), Law Office of Eric Alan Isaacson, 6580
                    Avenida Mirola, La Jolla, CA 92037-6231
______________________________________________________________________________

Attorneys             Christopher M. Murphy, McDermott, Will & Emery LLP, 444 West
for                   Lake Street, Suite 4444, Chicago, IL 60606; Kerry A. Scanlon,
Appellees             Jeremy M. White, McDermott, Will & Emery LLP, 500 North Capitol
                      Street NW, Washington, D.C. 20001 (for Buth-Na-Bodhaige, Inc.)

                    Joshua C. Dickinson, Spencer Fane LLP, 13520 California Street, Suite
                    290, Omaha, NE 68154; Thomas W. Hayde, Spencer Fane LLP, 319
                    North Fourth Street, Suite 300, St. Louis, MO 63102; Robert L. Lash,
                    Hur & Lash, LLP, 390 Fifth Avenue, Suite 900, New York, NY 10018
                    (for Henry Lee)
______________________________________________________________________________