Court Opinion

ID: 4924574
Source: CourtListenerOpinion
Date Created: 2021-09-23 15:13:08.039776+00
Date Added: 2024-06-11T08:14:15.229412
License: Public Domain

NOT FOR PUBLICATION WITHOUT THE
                            APPROVAL OF THE APPELLATE DIVISION
     This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the
  internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.

                                                     SUPERIOR COURT OF NEW JERSEY
                                                     APPELLATE DIVISION
                                                     DOCKET NO. A-4183-18

IN THE MATTER OF
ALEXIS MILLER,
ESSEX COUNTY
DEPARTMENT OF
CITIZEN SERVICES.
____________________

                Argued September 13, 2021 – Decided September 23, 2021

                Before Judges Vernoia and Firko.

                On appeal from the New Jersey Civil Service
                Commission, Docket No. 2018-1872.

                Alexis T. Miller, appellant, argued the cause pro se.

                Robin Magrath, Director of Labor Relations, argued
                the cause for respondent Essex County Department of
                Citizen Services (Courtney Gaccione, Essex County
                Counsel, attorney; Robin Magrath, on the brief).

                Andrew J. Bruck, Acting Attorney General, attorney
                for respondent Civil Service Commission (Pamela N.
                Ullman, Deputy Attorney General, on the statement in
                lieu of brief).

PER CURIAM
      Petitioner Alexis Miller is employed by the Essex County Department of

Citizen Services, Division of Family Assistance and Benefits (the Division).

She appeals from the Civil Service Commission's (the Commission) final

administrative decision adopting an administrative law judge's (ALJ) findings

and recommendation upholding the Division's removal of Miller from the title

of family service supervisor (FSS) at the end of her working test period, and

returning her to the title of family service worker (FSW). Having reviewed the

record in light of the applicable legal principles, we are convinced the

Commission's findings are supported by substantial credible evidence, and we

reject Miller's claims the ALJ committed procedural and evidentiary errors

warranting reversal. We therefore affirm.

                                      I.

      In 2008, Miller began her employment with the Division as an FSW. In

September 2017, the Division promoted Miller to the FSS title, subject to her

successful completion of a ninety-day working test period.

      Nancy Gervickas and Daria Rotondo served as Miller's supervisors

during the working test period. In December 2017, following the conclusion

of the ninety-day test period, the Division notified Miller of its decision to

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                                     2
terminate her from the FSS title and return her to the FSW title to continue her

employment in that position.

      Miller appealed from her termination from the FSS title.               The

Commission assigned the matter to an ALJ as a contested case. The hearing

commenced on May 24, 2018, and continued on six additional dates in May,

July, August, and September. The Division presented Gervickas and Essex

County Counsel Courtney M. Gaccione as witnesses. Miller testified on her

own behalf, and she called Rotondo and Division employees Tanya Yarrell and

Sparkle Myrie as witnesses.      Numerous documentary exhibits were also

admitted in evidence. 1

1
  Our review of Miller's arguments on appeal is made difficult in part based on
her failure to provide all the exhibits admitted in evidence during the hearing
before the ALJ. See R. 2:6-1(a)(1)(I) (requiring the appellant to include in the
appendix on appeal "such other parts of the record . . . as are essential to the
proper consideration of the issues"). In her Initial Decision, the ALJ listed the
exhibits admitted in evidence during the hearing. In her appendix on appeal,
Miller includes the Civil Service Commission's "STATEMENT OF ITEMS
COMPRISING THE RECORD ON APPEAL," listing the exhibits admitted in
evidence at the hearing. The documents included in the parties' appendices on
appeal are not identified by the exhibit numbers by which they were identified
or admitted in evidence at trial. Based on our review of the documents
included in the appendices, however, it appears that only the following
exhibits admitted in evidence are included: A-5, A-23 to -24, A-38 to -39, A-
41,                                 A-45,                                  A-68,
R-1, R-3 to -5, R-8, R-13 to -15, R-24, R-29, R-39, R-41 to -42, R-45, R-49 to
-50, R-53, R-61, R-81, R-83 to -84, R-86, R-88 to -90, and R-150. It appears
the following exhibits admitted in evidence are not included in the record on
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                                      3
        The evidence showed Miller worked as an FSW in the Division for nine

years before her promotion to the FSS title in September 2017. The Division

assigned Miller to the KC unit, where she was tasked with supervising five

FSWs during her ninety-day working test period.2

        During the working test period, the Division formally evaluated Miller's

performance every thirty days and also provided her with a cumulative

evaluation at the end of the ninety-day period. The purpose of the evaluations

was to review any areas in which Miller needed improvement and to provide

Miller with resources and assistance to make any necessary improvements.

        An FSS's duties include: overseeing and supervising FSWs; ensuring

compliance with state and federal regulations; assisting FSWs in understanding

regulations;    communicating     with       staff;   and   assisting   in   effective

communications between office staff and management staff. An FSS is also

responsible for reviewing cases completed by FSWs "to ensure that regulations

appeal: A-1 to -4, A-6 to -22, A-25 to -37, A-40, A-42, A-46 to -53, A-57 to
-67, R-2, R-6 to -7, R-9 to -12, R-16 to -23, R-25 to -28, R-30 to -38, R-40,
R-43 to -44, R-46 to -48, R-51 to -52, R-54 to -60, R-62 to R-80, R-82, R-85,
R-87, R-91, R-97, R-99 to -101, R-106 to -108, R-110, R-122, R-134, and
R-149. The following exhibits were identified at the hearing, but not admitted
in evidence: A-43, R-92 to -95, R-98, R-102 to -105, R-109, R-111 to -121,
R-123 to -133, and R-135 to -148.
2
    KC is the designated moniker for the unit to which plaintiff was assigned.
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                                         4
are followed and that the [FSW] took appropriate action as far as

determination[s] of eligibility" of benefits. It is important that FSWs timely

review and submit cases to best serve the Division's clients, who are

individuals seeking benefits administered by the Division.

      The Division administers benefits under Medicaid, Work First New

Jersey, the Temporary Assistance for Needy Families program, and the

Supplemental Nutrition Assistance Program. To review a request for benefits,

the FSWs and FSSs must be familiar with the regulations applicable to each of

the various programs. The duties of an FSS include reviewing the cases to

determine whether the FSW followed the applicable regulations and "took

appropriate action as far as [the] determination of eligibility." An FSS will

approve the action of an FSW when the FSW has determined a client's

eligibility for benefits in accordance with the regulations. If, however, the

FSS finds an error, then he or she must review the case with the FSW, advise

the FSW regarding the error, and return it to the FSW for correction.

      Gervickas is an administrative supervisor of family services in the

Division, and her duties include the supervision of FSSs.          Rotondo is

Gervickas's assistant administrative supervisor.     They performed Miller's

evaluations during her working test period.

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                                      5
      Gervickas testified concerning Miller's job performance during the

working test period, which began on September 11, 2017. Gervickas described

the training provided to Miller, including seven days of formal training on a

variety of topics that Miller attended, and several "shadowing" sessions during

Miller's first week with two experienced FSSs at the commencement of the

working test period.     Gervickas provided Miller with the opportunity to

shadow a third supervisor, but Miller "declined to set up a time with that

supervisor."

      Gervickas explained she met with Miller within a week of Miller's start

as an FSS because several staff members complained Miller was "abrasive"

and spoke to them aggressively. Gervickas counseled Miller concerning the

importance of proper communications with staff.

      Gervickas also described a number of errors Miller made directing FSWs

to make corrections in their benefits determinations.         As explained by

Gervickas, many of the corrections directed by Miller were not warranted

under the applicable program regulations. In each instance, Miller's errors

potentially caused a delay in the Division's clients' receipt of benefits. In one

instance, Miller directed an FSW to "rebatch" a case because Miller had failed

to timely review it. Gervickas further testified rebatching cases is "frowned

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                                      6
upon" because it results in extra work and delays a client from receiving

benefits.

      On September 25, 2017, the FSWs under Miller's supervision filed a

grievance against her, claiming she was "unprofessional" and "abrasive."

Three days later, in an attempt to help the unit work collaboratively, Gervickas

held a meeting with Miller and the FSWs.         Gervickas and Rotondo also

separately met with Miller, explaining the reasons rebatching cases was a bad

practice. According to Gervickas, Miller minimized the fact that rebatching

cases created more work for the FSWs. Gervickas also spoke with Miller

concerning the lunch schedule for the FSWs in her unit because the FSWs had

issues with the lunch schedule Miller created.

      During Miller's first thirty days in the FSS title, Gervickas met with her

and discussed her backlogged cases and time management issues. Gervickas

testified she also offered Miller training on the applicable regulations, but

Miller declined. Gervickas further explained she also attempted to conduct

weekly coaching and mentoring sessions with Miller, but Miller "didn't feel

they were necessary," so the sessions were scheduled every two weeks.

During an October 4, 2017 meeting, Gervickas discussed working

collaboratively with the FSWs, conflict resolution, and program regulations

                                                                         A-4183-18
                                      7
with Miller, and Miller stated she did not need additional training or assistance

concerning the regulations because she was familiar with them.

      Gervickas and Rotondo first evaluated Miller on October 10, 2017.

Miller received the lowest score possible—a one on a scale of one to six—in

each of the six areas graded: quality of work, quantity of work, attitude

towards work, personal relations, professional interest, and supervisory

effectiveness. Gervickas explained the reasons for the low scores, including:

Miller's numerous errors on cases that involved the basic regulations

applicable to the benefits programs; the backlogging of Miller's cases; Miller's

failure to comply with directives concerning work assignments; Miller's

difficulties communicating and working cooperatively with the FSWs and

other staff; Miller's decisions to decline offers of assistance; and Miller's

failure to effectively communicate with the FSWs in her unit to assist them in

applying program regulations.     Gervickas testified the evaluation included

recommendations for improvement made to Miller.

      Gervickas also testified concerning the second thirty-days of Miller's

working test period.    Gervickas explained that on October 11, 2017, she

reprimanded Miller for failing to follow supervisory directives regarding "staff

assignments, case actions, case banking processes, submission of cases, and

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                                       8
case conferences." During the reprimand, Miller told Gervickas, "I feel sorry

for you."

      On October 16, 2017, Miller incorrectly directed an FSW to transfer a

case to the Medicaid office. Under the applicable regulations, the case should

have been transferred to the office handling a different program. The next day,

Gervickas sent Miller a memo noting that Miller had erroneously reported t hat

several cases were complete when they were not. On October 19, 2017, Miller

sent an email advising Gervickas she wanted to forego a scheduled coaching

session in part because she did not believe she needed it.         Nonetheless,

Gervickas conducted the coaching session, reviewed Miller's errors, and asked

if Miller needed any assistance. Miller declined the assistance offered.

      Gervickas further testified that later in October she was forced to

reassign one of Miller's cases to another FSS to ensure its timely processing,

and that the case was delayed because Miller did not timely review it in the

first instance. In a separate incident, Gervickas gave repeated directives to

Miller to correct an error in a case, but Miller did not correct the error. On

October 27, 2017, Gervickas issued a written reprimand to Miller for

insubordination because Miller failed to comply with supervisory directives.

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                                      9
        On November 1, 2017, members of the KC unit sent a letter to Gervickas

expressing "frustrations" with Miller. The letter concerned in part Miller's

"repeated[]" returns of cases to the FSW's for reasons that did not require the

returns.

        On November 10, 2017, Miller received her second evaluation, which

covered the period from October 11, 2017 to November 10, 2017. Miller again

received the lowest ratings in each of the six graded categories. Gervickas

explained Miller received the ratings because she continued to have

backlogged cases, make errors relating to the application of regulations and

polices, and fail to communicate effectively with the other staff members.

        Gervickas further testified concerning the final thirty days of Miller's

working test period. Gervickas detailed errors made by Miller on December 1,

2017, when she closed a case that had not been completed. As a result of the

error, it was necessary to reprocess the case a second time. In early December,

Gervickas also reviewed four of Miller's cases and found errors in three of

them.

        Gervickas provided Miller with a third evaluation, covering the period

from November 11, 2017 to December 10, 2017. Gervickas scored Miller with

a rating of two out of six in the areas of quality of work and personal relations,

                                                                           A-4183-18
                                      10
but she gave Miller scores of one in the four other graded areas.        Miller's

average rating was 1.33, which Gervickas testified was unsatisfactory.

Gervickas explained Miller received unsatisfactory ratings because she

continued to make errors relating to "programmatic knowledge" and had

difficulties communicating with staff.     Gervickas noted, however, Miller's

scores relating to personal relations slightly increased because Miller had

improved her communications with Gervickas and Rotondo and Miller tried to

improve her relations with other staff members in her unit.

      Gervickas explained she offered Miller assistance throughout the

working test period, and she detailed her efforts, as well as Miller's resistance

to those efforts including, in some instances, Miller's refusals to take

advantage of assistance and training that was offered. Gervickas also testified

in detail about the complaints concerning Miller from KC staff members, and

Miller's complaints about different FSWs in the unit.

      Gervickas testified regarding Miller's final three-month evaluation that

included a cumulative final rating based on her entire probationary period.

Gervickas testified Miller received an unsatisfactory rating because she

continued to make case errors, could not communicate effectively with other

staff members, and lacked program and regulation knowledge. As a result, the

                                                                          A-4183-18
                                     11
Division decided to terminate Miller from the FSS title at the end of the

working test period and return her to the FSW title.

      Rotondo testified concerning her involvement in the supervision of

Miller and in the evaluation of Miller's performance. She also detailed issues

Miller had with the FSWs, including their complaints about Miller's

scheduling of their lunches and Miller's return of cases to them that should not

have been returned under the regulations. Rotondo reviewed the cases about

which the FSWs complained, and she agreed Miller should not have returned

the cases to the FSWs. According to Rotondo, there were only a few days

during the test period Miller did not make errors, and Rotondo described

Miller's errors as "recurrent."

      Rotondo explained she coached Miller on various issues, gave Miller

copies of regulations, and offered Miller training. Rotondo found Miller's

performance unsatisfactory, and she testified the evaluations fairly and

accurately described Miller's performance in the graded areas. She also stated

the poor ratings were the product of Miller's backlog of cases, errors, and lack

of desire to attend training sessions that were offered. Rotondo also testified

Miller was insubordinate throughout the working test period by failing to

follow directives.

                                                                         A-4183-18
                                     12
      Miller testified that FSSs are not provided training prior to the start of

work in the title.     She also testified she "was met with resistance and

opposition" by staff members, and that they "berate[d] and belittle[d]" her

during the working test period. She further asserted she was placed in the KC

unit "to fail" because Gervickas "had a vendetta against" her based on the m

having worked together seven years earlier. Miller further claimed Jeanette

Page-Hawkins, the head of the Division, similarly had a vendetta against her

because she had complained about issues at the office where she had been

employed prior to her promotion to the FSS title.

      Miller denied Gervickas provided the training, and she testified

Gervickas's and Rotondo's frequent memos concerning her were sent to create

"a paper trail" to aid in terminating her from the FSS title.

      Miller, however, admitted the programs and regulations she was required

apply in the FSS title were identical to those she applied as an FSW. She also

acknowledged she could not recall any "bad interactions" with Gervickas when

they worked in a different office in the Division many years earlier. Miller

admitted she declined Gervickas's attempts to provide her with program

training, claiming she "didn't need training with programs," and Miller

                                                                         A-4183-18
                                      13
testified she did not attend on-the-job training or any overview sessions

offered by Gervickas.

      As noted, Miller called Yarrell as a witness. Yarrell testified she is an

FSW who worked on the same floor as Miller during the working test period.

Yarrell was not part of the KC unit, but she sat approximately two feet away

from Miller at the office.

      Yarrell testified she asked Miller for help, and Miller assisted her.

Yarrell also testified she believed there were "differences" between Miller and

the other staff members in the KC unit, and also that Miller "didn't get along"

with the other members of the unit. Yarrell noted that many issues within the

KC unit could have stemmed from the fact that Miller is "aggressive."

      Myrie was the final witness Miller presented. Myrie is an FSW who

worked on the same floor as Miller during the working test period.         She

explained the KC unit did not have an FSS for approximately two years prior

to Miller's promotion.

      Myrie testified Miller had a reputation as being "not approachable" and

"not the nicest person." She also testified she believed Miller wanted to be a

good FSS and took her position seriously.

                                                                        A-4183-18
                                    14
      Myrie testified she told Miller in a text message that Miller's time as an

FSS "was definitely a setup" because Miller's supervision of some of the FSWs

who previously had been Miller's peers may have prevented Miller from

having a "fair chance" when she became a supervisor. Myrie also testified she

believed Gervickas has an "open door policy," and Gervickas and Rotondo are

"accommodating."

      The final witness at trial, Essex County Counsel Gaccione, was called by

the Division. Gaccione testified generally about an October 2017 meeting she

attended with representatives of the Division, the County's Human Resources

Department, Miller, and Miller's union representative. The purpose of the

meeting was to discuss Miller's complaints she was being treated unfairly

during the working test period. Based on the discussion during the meeting,

Gaccione concluded Miller's complaints were personnel-related and did not

include allegations rising to "a level of a violation of the law."

      Following the submission of post-hearing briefs, the ALJ issued a

written Initial Decision finding Miller was hired by the Division in 2008 as an

FSW and was promoted on a provisional basis to the FSS title in 2017 for a

ninety-day working test period.       The ALJ found an FSS's duties include

                                                                         A-4183-18
                                       15
assigning and supervising the work of FSWs, and the performance of the FSS's

duties requires both interpersonal skills and knowledge of certain regulations.

      The ALJ found Gervickas and Rotondo supervised Miller during the

working test period, and they provided Miller with four written performance

evaluations. In each evaluation, Miller received an "unsatisfactory" rating.

The ALJ further found the ratings were based on Gervickas's and Rotondo's

observations of, and interactions with, Miller.

      The ALJ determined Gervickas arranged sufficient training for Miller to

be an effective supervisor and that Gervickas reasonably expected Miller to

have an understanding of the relevant laws and regulations, as well as the

general process through which cases should be processed, because Miller had

nine years of experience processing cases as an FSW.           The ALJ found,

however, that during the working test period Miller did not demonstrate she

had the requisite knowledge—or interpersonal skills—to effectively supervise

FSWs. The ALJ observed that the documentary evidence, including the case

correction review sheets Miller created, and the many grievances filed by and

against Miller, supported the conclusion that Miller failed to satisfactorily

perform the duties of an FSS during the test period. The ALJ also determined

Miller did not present any credible evidence establishing bias or any other

                                                                          A-4183-18
                                      16
inappropriate reasons for the manner in which Gervickas and Rotondo trained,

supervised, and evaluated Miller.

      After setting forth her factual findings, the ALJ concluded the evidence

established the Division acted in good faith in evaluating Miller's performance ,

determining Miller should be terminated from the FSS position, and returning

Miller to her former FSW title. The ALJ credited the evidence that Miller

performed poorly as an FSS during the test period. The ALJ ordered, subject

to the Commission's consideration, that the Division's decision terminating

Miller from the FSS title and returning her to the FSW title should be affirmed

and her appeal should be dismissed.

      The Commission later adopted the ALJ's findings of fact and

conclusions, affirming Miller's termination from the FSS title and returning her

to the FSW title. This appeal followed.

                                       II.

      "Our scope of review of an administrative agency's final determination is

limited." In re Adoption of Amends. to Ne., Upper Raritan, Sussex Cnty., 435

N.J. Super. 571, 582 (App. Div. 2014). Our standard of review is guided by

three inquiries:

            (1) [W]hether the agency's action violates express or
            implied legislative policies, that is, did the agency

                                                                          A-4183-18
                                      17
            follow the law; (2) whether the record contains
            substantial evidence to support the findings on which
            the agency based its action; and (3) whether in
            applying the legislative policies to the facts, the
            agency clearly erred in reaching a conclusion that
            could not reasonably have been made on a showing of
            the relevant factors.

            [Blanchard v. N.J. Dep't of Corr., 461 N.J. Super. 231,
            238 (App. Div. 2019) (quoting In re Carter, 191 N.J.
            474, 482 (2007)).]

      The burden of demonstrating that a final agency decision should be

reversed falls on the party challenging the decision. Adoption of Amends.,

435 N.J. Super. at 582-83. "[W]here there is substantial evidence in the record

to support more than one regulatory conclusion, it is the agency's choice which

governs," id. at 583 (alteration in original) (quoting Murray v. State Health

Benefits Comm'n, 337 N.J. Super. 435, 442 (App. Div. 2001)), and we "may

not substitute [our] . . . judgment for the agency's, even though [we] might

have reached a different result," In re Stallworth, 208 N.J. 182, 194 (2011)

(quoting Carter, 191 N.J. at 483). However, we are "in no way bound by an

agency's . . . determination of a strictly legal issue." K.K. v. Div. of Med.

Assistance & Health Servs., 453 N.J. Super. 157, 161 (App. Div. 2018)

(quoting L.A. v. Bd. of Educ. of Trenton, 221 N.J. 192, 204 (2015)).

                                                                        A-4183-18
                                    18
      "The whole purpose of a probationary or working test period under the

civil service system is to supplement the examining process by providing a

means for testing an employee's fitness through observed job performance

under actual working conditions." Dodd v. Van Riper, 135 N.J.L. 167, 171 (E.

& A. 1947); see also N.J.S.A. 11A:4-15; N.J.A.C. 4A:4-5.1(a). An appointing

authority may terminate an employee's employment in a title after a working

test period if it in good faith determines the employee's performance during the

probationary period was not satisfactory.       Dodd, 135 N.J.L. at 171; see

N.J.S.A. 11A:4-13(a); N.J.A.C. 4A:2-4.1(a). Where the appointing authority

terminates an employee's employment in a title at the end of a working test

period, the question is "whether the authority exercised good faith in

determining that the employee was not competent to perform satisfactorily the

duties of the position." Briggs v. Dep't of Civ. Serv., 64 N.J. Super. 351, 356

(App. Div. 1960). If the Commission finds the appointing authority acted in

bad faith, the employee is entitled to a new working test period and other

appropriate remedies. N.J.A.C. 4A:2-4.3(c). The employee bears the burden

of proving the appointing authority terminated the employee's appointment to

the title in bad faith. N.J.A.C. 4A:2-4.3(b).

                                                                         A-4183-18
                                      19
      Miller's arguments on appeal are limited. She contends the ALJ erred

by: denying her request for an adjournment on the first day of the hearing;

improperly complimenting the Division's counsel; changing the order of the

presentation of witnesses; denying her request for a trial subpoena for Page-

Hawkins; failing to give weight to a text message; and commencing the

preparation of the Initial Decision before her post-hearing brief was submitted.

      Miller's arguments are directed solely to alleged procedural and

evidentiary errors made by the ALJ. She does not claim the Commission

failed to follow the law or that the Commission's decision could not reasonably

have been made based on a consideration of the relevant factors.             See

Blanchard, 461 N.J. Super. at 238.          Miller also does not argue the

Commission's decision lacks support in substantial credible evidence presented

during the hearing. See ibid.

      Based on our independent review of the record, we are convinced the

ALJ's findings of fact and conclusions of law, which the Commission adopted,

are amply supported by the evidence.       The ALJ accepted as credible the

evidence establishing that during the working test period Miller resisted and

refused training opportunities, demonstrated a lack of knowledge of the

pertinent regulations, made numerous and recurrent errors, and had difficulty

                                                                         A-4183-18
                                     20
communicating effectively with the KC unit staff. Miller received very low

scores in all the graded areas in her periodic and cumulative evaluations. The

record is bereft of evidence establishing the Division acted in bad faith in its

assessment of Miller's performance or its decision to terminate her from the

FSS title and return her to the FSW title.

      Miller failed to sustain her burden of establishing the Division acted in

bad faith before the Commission, see N.J.A.C. 4A:2-4.3(b), and fails to sustain

her burden on appeal of demonstrating a basis to reverse the Commission's

decision, see Adoption of Amends., 435 N.J. Super. at 582-83. We therefore

affirm the Commission's decision, and we are not persuaded the alleged

procedural and evidentiary errors about which Miller complains require a

different result.

      Miller first argues the ALJ improperly denied her request for an

adjournment on the first day of the hearing because she "wasn't prepared to go

up against [the Division's] attorney" and she had received over 1000

documents in discovery "to decipher." We review a decision to grant or deny

an adjournment request for an abuse of discretion. State ex rel. Comm'r of

Transp. v. Shalom Money St., LLC, 432 N.J. Super. 1, 7 (App. Div. 2013); see

                                                                         A-4183-18
                                      21
also N.J.A.C. 1:1-9.6(d) (providing an ALJ may grant an adjournment "only

for good cause").

      We find no abuse of discretion in the ALJ's denial of an adjournment

request that was made just as the long-scheduled hearing was about to begin.

Miller ignores that she sought an expedited hearing in the matter.          She

complained she had received numerous documents from the Division in the

week prior to the hearing, but, as the Division's attorney explained, the late

exchange of discovery was delayed by Miller's failure to arrange for delivery

of her discovery to the Division. Given those circumstances, the ALJ did not

abuse her discretion by denying Miller's last-minute adjournment request.

      Moreover, even if the ALJ erred by denying the request, Miller was not

prejudiced. The Division presented a single witness, Gervickas, on the first

day of the hearing, and her direct examination was not completed that day.

Thus, Miller was not required to begin her cross-examination of Gervickas

until a week later, when the hearing continued. We also note that when the

ALJ denied Miller's request for an adjournment, the ALJ informed Miller she

could renew her request at the end of the day. Miller, however, did not seek an

adjournment following Gervickas's testimony at the end of the first day of the

hearing or at any time thereafter.

                                                                        A-4183-18
                                     22
      Miller next contends she was "intimidate[ed]" and "led . . . to believe

that the [ALJ] had already decided the case" because, during an off-the-record

conference, the ALJ complimented the Division's counsel, stating counsel had

done a "good job," and changed the order of the presentation of witnesses at

the hearing. We are not persuaded the ALJ's comment or decision to change

the order of witness presentation requires or permits a reversal of the

Commission's decision.

      In the first instance, although there is no transcript of the discussions

upon which Miller's arguments are based, correspondence exchanged between

Miller and the ALJ establishes the ALJ's decision to change the order of the

presentation of witnesses was made in response to Miller's request that the

hearing not be delayed. The ALJ advised Miller she would reconsider the

revised presentation order if Miller determined it was "necessary for the

effective presentation of [Miller's] appeal" from the Division's decision.

Miller never subsequently indicated a revision to the order of presentation of

the witnesses was necessary.

      Under those circumstances, we find the ALJ's modification of the order

of the presentation of witnesses constituted a proper exercise of her broad

discretion. See N.J.A.C. 1:1-14.6(l) ("The judge may determine that the party

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with the burden of proof shall not begin the presentation of evidence and may

require another party to proceed first."); N.J.A.C. 1:1-14.6(p) ("The judge may

take such other actions as are necessary for the proper, expeditious and fair

conduct of the hearing or other proceeding . . . ."); see also N.J.A.C. 1:1-

14.6(f) ("The judge may establish special accelerated or decelerated schedules

to meet the special needs of the parties or the particular case."). Additionally,

Miller makes no showing the change in the witness order resulted in any

prejudice.

      The ALJ acknowledged she stated during a conference that the

Division's attorney did a "good job."          Miller contends the comment

demonstrated the ALJ was biased or otherwise had decided the case prior to

the presentation of the evidence. The ALJ, however, explained the comment

was limited to an acknowledgement the Division's counsel did a "good job" "of

framing the context of the decision being appealed" through her examination

of the first witness. Thus, the comment did not constitute an opinion on the

merits of the parties' respective cases and it was not an endorsement of the

Division's arguments; it was instead an acknowledgement the Division's

counsel ably framed an issue presented for the ALJ's decision. Indeed, the

ALJ addressed Miller's concern about the statement, explaining she "ha[d]

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                                     24
made no decision with respect to the merits" of the case and "regret[ted] if

[her] choice of words gave [Miller] reason to doubt [her] neutrality."

      ALJs are governed by a Code of Judicial Conduct, see N.J.A.C. 1:1-1.5;

N.J.A.C. 1:1 app., that in all pertinent respects mirrors the Code of Judicial

Conduct for judges in the judiciary, Code of Judicial Conduct, Canons 1 to 7.

Indeed, we have recognized principles embodied in the Code of Judicial

Conduct apply to ALJs. Sheeran v. Progressive Life Ins., 182 N.J. Super. 237,

243 (App. Div. 1981).

      "The overarching objective of the Code of Judicial Conduct is to

maintain public confidence in the integrity of the judiciary." In re Advisory

Letter No. 7-11 of the Sup. Ct. Advisory Comm., 213 N.J. 63, 71 (2013).

"Such confidence 'depends on a belief in the impersonality of judicial

decisionmaking.'" State v. Presley, 436 N.J. Super. 440, 447 (App. Div. 2014)

(quoting United States v. Nobel, 696 F.2d 231, 235 (3d Cir. 1982)). Thus,

even "[t]he mere appearance of bias may require disqualification." N.J. Div.

of Youth & Fam. Servs. v. P.C., 439 N.J. Super. 404, 415 (App. Div. 2015)

(quoting Panitch v. Panitch, 339 N.J. Super. 63, 67 (App. Div. 2001)). Those

principles apply with equal force to ALJs under their Code of Judicial

Conduct.

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      Canon 3, Rule 3.15(B) of the Code of Judicial Conduct for ALJs

provides that ALJs "shall disqualify themselves in proceedings in which their

impartiality or the appearance of their impartiality might reasonably be

questioned."   The identical provision in the Code of Judicial Conduct for

judges in the judiciary, Canon 3.17(B), has been interpreted to require that

"before [a] court may be disqualified on the ground of an appearance of bias,

the belief that the proceedings were unfair must be objectively reasonable."

State v. Marshall, 148 N.J. 89, 279 (1997). Our Supreme Court established the

following standard to determine whether an appearance of bias exists: "Would

a reasonable, fully informed person have doubts about the judge's

impartiality?" DeNike v. Cupo, 196 N.J. 502, 517 (2008). If so, and "if the

judge's conduct gave the public 'reason to lack confidence in the integrity of

the process and its outcome[,]'" then the court must reverse and remand the

matter for retrial. Kane Props., LLC v. City of Hoboken, 214 N.J. 199, 221

(2013) (alteration in original) (quoting DeNike, 196 N.J. at 517).

      Measured against this standard, we are not convinced the ALJ's

statement the Division's attorney did a good job framing an issue in the case

would cause a fully informed person to have doubts about the ALJ's

impartiality. The comment does not reflect or suggest any bias or impartiality

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                                     26
concerning the merits of the dispute. As noted, and as the ALJ explained, the

comment constituted nothing more than an acknowledgement the Division's

counsel framed an issue that the ALJ was then required to decide on the

merits.

      Miller next contends the ALJ erred by denying her request for a

subpoena compelling Page-Hawkins's testimony at trial.           We are not

persuaded. An ALJ may issue a subpoena to a Division Director "only if the

requesting party makes a showing that the subpoenaed individual has firsthand

knowledge of, or direct involvement in, the events giving rise to the contested

case, or that the testimony is essential to prevent injustice." N.J.A.C. 1: 1-

11.1(a). Miller made, and makes, no such showing here.

      The gravamen of Miller's case is that she performed well during her

working test period, and Gervickas and Rotondo, who supervised and

evaluated her performance, failed to adequately train her and inaccurately

determined her performance was unsatisfactory based on some unproven,

sinister, ulterior motive. Miller argues Page-Hawkins had evidence pertinent

to the ALJ's determination of the propriety of the Division's decision, but, as

the ALJ found, there is no evidence Page-Hawkins had firsthand knowledge of

the events giving rise to Miller's claim—her job performance during the

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working test period. See ibid. The evidence showed only that Page-Hawkins

attended a meeting to discuss issues related to Miller's complaints during the

working test period, and Gervickas, Rotondo, Gaccione, and Miller testified

about what occurred during the meeting. 3 We are therefore not convinced

Page-Hawkins had firsthand knowledge of the events that give rise to the case

or that her testimony was required to prevent an injustice. Miller makes no

showing to the contrary.

      Miller next contends the ALJ erred by failing to give adequate weight to

a text message Miller received from a friend stating Miller should be "careful"

in her FSS position because "word is" that "they" are trying to set her up at the

KC office. The argument is without sufficient merit to warrant discussion in a

written opinion, R. 2:11-3(e)(1)(E), other than to note that the alleged author

of the text message did not testify at the hearing and Miller acknowledges the

text message reflects nothing more than a rumor. The ALJ did not abuse her

discretion by assigning little weight to the purported substance of the text

message.

3
   Miller also contends Page-Hawkins was a necessary witness because she
could explain why Gervickas did not attend an October 2017 meeting to
discuss Miller's complaints about the KC unit. Miller does not demonstrate,
however, how or why Gervickas's failure to attend the meeting, or her reason
for failing to attend, matters to the disposition of the issues presented at the
hearing, before the Commission, or on appeal.
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      We similarly find Miller's last argument—that the Commission's

decision should be reversed because the ALJ began writing her decision before

Miller delivered her post-hearing brief—is without sufficient merit to warrant

discussion.   Ibid.    We add only that regardless of the timing of the

commencement of the ALJ's writing process, there is no dispute the ALJ

received Miller's brief prior to the issuance of the Initial Decision, and Miller

does not identify any arguments contained in her post-hearing brief the ALJ

did not fully consider and address.        In addition, and as noted, the ALJ's

findings and conclusions of law are fully supported by the evidence and are

consistent with the applicable legal principles.

      Affirmed.

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