Court Opinion

ID: 4292331
Source: CourtListenerOpinion
Date Created: 2018-07-09 07:53:42.786694+00
Date Added: 2024-06-11T14:37:54.750104
License: Public Domain

NUMBER 13-17-00603-CV

                             COURT OF APPEALS

                   THIRTEENTH DISTRICT OF TEXAS

                     CORPUS CHRISTI – EDINBURG

UNIFIRST LINEN, A DIVISION
OF UNIFIRST HOLDINGS, L.P.,                                                      Appellant,

                                              v.

PONCHO’S RESTAURANTS, INC.
D/B/A PONCHO’S IV,                                                                Appellee.

                On appeal from the County Court at Law No. 4
                         of Hidalgo County, Texas.

                          MEMORANDUM OPINION
             Before Justices Contreras, Longoria, and Hinojosa
                Memorandum Opinion by Justice Contreras

       In this accelerated interlocutory appeal, appellant UniFirst Linen, a division of

UniFirst Holdings, L.P. (UniFirst), challenges the trial court’s denial of its motion to compel

arbitration in a dispute against appellee Poncho’s Restaurants, Inc. d/b/a Poncho’s IV

(Poncho’s). We reverse and remand.
                                      I. BACKGROUND

       The parties executed a Customer Service Agreement in September 2012 for the

provision of linen services. The agreement contained the following arbitration clause:

       All disputes of whatever kind between Customer and UniFirst based upon
       past, present or future acts, whether known or unknown, and arising out of
       or relating to the negotiation, formation or performance of this Agreement
       shall be resolved exclusively by final and binding arbitration. The arbitration
       shall be conducted in the capital city of the state where Customer has its
       principle [sic] place of business (or some other location mutually agreed to
       by Customer and UniFirst) pursuant to the expedited procedures of the
       Commercial Arbitration Rules of the American Arbitration Association and
       shall be governed by the Federal Arbitration Act. Customer acknowledges
       that, with respect to all disputes, it has voluntarily and knowingly waived any
       right it may have to a jury trial . . . . This paragraph is governed by New
       York law (exclusive of choice of law). The arbitrators shall award to the
       substantially prevailing party, if any, as determined by the arbitrators, all of
       its costs and fees. “Costs and fees” are defined as all reasonable pre-award
       expenses of the arbitration, including the arbitrators’ fees, administrative
       costs, travel expenses, out-of-pocket expenses, such as copying and
       telephone expenses, court costs, witness fees, and attorney’s fees.

       On February 26, 2016, UniFirst filed suit against Poncho’s in the County Court at

Law No. 4 of Hidalgo County, asserting that Poncho’s breached the agreement and owed

$19,000 in liquidated damages. Two months later, UniFirst filed a motion to compel

arbitration based upon the above-referenced clause. Poncho’s filed a response arguing

that the arbitration clause is unenforceable because it is substantively and procedurally

unconscionable. UniFirst then filed a reply to which it attached an affidavit by its Harlingen

branch general manager, Curtis Lee Medley, who stated in pertinent part:

       UniFirst has provided linen services to Poncho’s restaurant, when there was
       only one location, for nearly twenty (20) years. UniFirst later serviced at
       least four (4) Poncho’s locations. On September 5, 2012, [Poncho’s]
       entered into a new linen services agreement with UniFirst. . . .

       The Customer Service Agreement contains an arbitration provision. In the
       past, during negotiation, and upon the request of the customer, UniFirst has
       agreed to strike this provision, taking into consideration the volume of linen
       services ordered, the investment required for UniFirst, and other contractual

                                              2
        obligations related to a particular customer. This very seldom happens, but
        the arbitration provision is a negotiated term.

        This Customer Service Agreement with Poncho’s was for a term of sixty
        (60) months. About eighteen (18) months into this Customer Service
        Agreement, Poncho’s refused to accept delivery of the linen products
        ordered, thereby breaching the Customer Service Agreement. Poncho’s
        ordered fourteen (14) items that required personalization. Poncho’s has
        refused to pay for those items, also breaching the Customer Service
        Agreement.

        At a hearing on the motion to compel, Jose Montemayor testified that he entered

into the subject agreement as a sales manager for UniFirst.           He stated that Jorge

Gonzalez, the manager of a Poncho’s location, signed the agreement on behalf of

Poncho’s. Montemayor testified that it is his practice to specifically explain to clients the

portions of the agreement dealing with UniFirst’s performance guarantee and the early

contract termination process. He agreed that he discussed with Gonzalez “the fact that

if there was some sort of disagreement that this case would go into arbitration.”

Montemayor testified that his practice is to inform clients that, if they disagree with a

provision of the contract, it can be changed if UniFirst’s general manager approves.

Montemayor testified that he did not believe Gonzalez was unsophisticated.

        On cross-examination by counsel for Poncho’s, Montemayor conceded that the

term length, performance guarantee, and arbitration provisions were set forth only in small

print on the back of the agreement. He stated that he had Gonzalez place his initials next

to the performance guarantee section but did not have him place his initials next to the

term length or arbitration sections. He acknowledged that he did not know, nor did he

explain to Gonzalez, that by agreeing to arbitration Poncho’s was waiving its right to a

jury trial.

        Following the hearing, the trial court denied UniFirst’s motion to compel arbitration,

                                              3
without specifying whether it found the agreement to be procedurally or substantively

unconscionable, or both. This appeal followed. See TEX. CIV. PRAC. & REM. CODE ANN.

§ 51.016 (West, Westlaw through 2017 1st C.S.).

                                             II. DISCUSSION

A.      Standard of Review

        Generally, a trial court’s denial of a motion to compel arbitration is reviewed for

abuse of discretion. Beldon Roofing Co. v. Sunchase IV Homeowners’ Ass’n, Inc., 494
S.W.3d 231, 238 (Tex. App.—Corpus Christi 2015, no pet.). In such a review, while we

defer to the trial court’s factual determinations that are supported by evidence, we review

the trial court’s legal determinations de novo. Rachal v. Reitz, 403 S.W.3d 840, 843 (Tex.

2013). Whether an arbitration agreement is enforceable is a question of law that is subject

to de novo review. In re Labatt Food Serv., L.P., 279 S.W.3d 640, 643 (Tex. 2009) (orig.

proceeding).

        Where, as here, the trial court makes no written findings of fact or conclusions of

law in support of its ruling, “all facts necessary to support the judgment and supported by

the evidence are implied.” Retamco Operating, Inc. v. Republic Drilling Co., 278 S.W.3d
333, 337 (Tex. 2009) (citing BMC Software Belg., N.V. v. Marchand, 83 S.W.3d 789, 795

(Tex. 2002)). We will affirm the ruling if it can be upheld on any legal theory supported

by the evidence. In re W.E.R., 669 S.W.2d 716, 716 (Tex. 1984).

B.      Applicable Law

        A party seeking to compel arbitration1 must establish that (1) there is a valid

arbitration agreement, and (2) the claims raised fall within that agreement’s scope. In re

        1UniFirst argued in its motion to compel that the Federal Arbitration Act (FAA) applies, rather than
the Texas Arbitration Act (TAA), and Poncho’s did not dispute that in its written response. At the hearing,

                                                     4
Rubiola, 334 S.W.3d 220, 223 (Tex. 2011) (orig. proceeding); see 9 U.S.C.A. §§ 2, 4

(West, Westlaw through P.L. 115-140); TEX. CIV. PRAC. & REM. CODE ANN. § 171.021

(West, Westlaw through 2017 1st C.S.). Arbitration is strongly favored; therefore, once it

is established that an arbitration agreement exists and that the claims in question are

within the scope of the agreement, a presumption arises in favor of arbitrating those

claims and the party opposing arbitration has the burden to prove a defense to arbitration,

such as unconscionability. Royston, Rayzor, Vickery & Williams, LLP v. Lopez, 467
S.W.3d 494, 499–500 (Tex. 2015). “A trial court that refuses to compel arbitration under

a valid and enforceable arbitration agreement has clearly abused its discretion.” In re

24R, Inc., 324 S.W.3d 564, 566 (Tex. 2010) (orig. proceeding) (citing In re Halliburton

Co., 80 S.W.3d 566, 573 (Tex. 2002) (orig. proceeding)).

        In determining whether there is a valid agreement to arbitrate, we apply ordinary

principles of state contract law. In re Kellogg Brown & Root, Inc., 166 S.W.3d 732, 738

(Tex. 2005) (orig. proceeding). One of those principles provides that agreements are

unenforceable if they are substantively or procedurally unconscionable. Royston, 467
S.W.3d at 499; see TEX. CIV. PRAC. & REM. CODE ANN. § 171.022 (West, Westlaw through

counsel for Poncho’s appeared to stipulate that, because UniFirst is a Delaware corporation, the agreement
at issue involved interstate commerce, which is generally a prerequisite for application of the FAA. See 9
U.S.C.A. §§ 1, 2 (West, Westlaw through P.L. 115-140). Nevertheless, as part of his unconscionability
argument, counsel for Poncho’s noted that if the agreement had been made under the TAA, it would be
unenforceable because (1) it involved a transaction in which the amount of consideration was less than
$50,000 and (2) it was not signed by an attorney for Poncho’s. See TEX. CIV. PRAC. & REM. CODE ANN.
§ 171.002(a)(2), (b)(2) (West, Westlaw through 2017 1st C.S.).
        Regardless of whether the FAA or TAA applies, the unconscionability analysis is based on state
contract law and is therefore the same under either statute. See In re Kellogg Brown & Root, Inc., 166
S.W.3d 732, 738 (Tex. 2005) (orig. proceeding) (“Under the FAA, ordinary principles of state contract law
determine whether there is a valid agreement to arbitrate.”); see also Forest Oil Corp. v. McAllen, 268
S.W.3d 51, 56 (Tex. 2008) (noting that, whether a case is governed by the FAA or TAA, “many of the
underlying substantive principles are the same,” and “rel[ying] interchangeably on cases that discuss the
FAA and TAA”).

                                                    5
2017 1st C.S.) (“A court may not enforce an agreement to arbitrate if the court finds the

agreement was unconscionable at the time the agreement was made.”). “Substantive

unconscionability refers to the fairness of the arbitration provision itself, whereas

procedural unconscionability refers to the circumstances surrounding the adoption of the

arbitration provision.” Royston, 467 S.W.3d at 499 (citing In re Palm Harbor Homes, Inc.,

195 S.W.3d 672, 677 (Tex. 2006) (orig. proceeding)). The test for unconscionability is

whether, “given the parties’ general commercial background and the commercial needs

of the particular trade or case, the clause involved is so one-sided that it is unconscionable

under the circumstances existing when the parties made the contract.” In re FirstMerit

Bank, N.A., 52 S.W.3d 749, 757 (Tex. 2001) (orig. proceeding); In re Weeks Marine, Inc.,

242 S.W.3d 849, 859 (Tex. App.—Houston [14th Dist.] 2007, orig. proceeding).

Unconscionability principles are applied to prevent unfair surprise or oppression. In re

Palm Harbor Homes, Inc., 195 S.W.3d at 679; see In re FirstMerit Bank, 52 S.W.3d at

757.

B.     Analysis

       By one issue comprising five sub-issues, UniFirst contends that the trial court erred

in denying its motion to compel arbitration because: (1) the parties stipulated at the

hearing that UniFirst satisfied its burden of proof to establish the existence of an

arbitration clause; (2) the arbitration clause is not procedurally unconscionable; and the

arbitration clause is not substantively unconscionable because (3) the dispute involves

interstate commerce, (4) application of the FAA was the unambiguous intent of the

parties, and (5) arbitration is not prohibitively burdensome.

                                              6
       We note that Poncho’s has never disputed the existence of an arbitration clause

or that the instant dispute falls under its scope. The issue is only whether Poncho’s met

its burden to establish a defense to the enforceability of the clause on grounds that it was

unconscionable. See Royston, 467 S.W.3d at 500. Accordingly, we sustain UniFirst’s

first sub-issue and proceed to discuss the merits of the unconscionability defense.

       1.     Procedural Unconscionability

       Poncho’s argued in response to UniFirst’s motion and in its appellee’s brief that

the arbitration clause is procedurally unconscionable because:         (1) “UniFirst acted

through deception, overreaching, or other unethical business practices”; (2) “Poncho’s

lacked any viable alternative to the provisions of the Agreement and had no bargaining

power or ability to change the contract”; and (3) “the relative acumen, knowledge,

education, and financial ability of the parties involved demonstrate a lack of meaningful

knowledge of the Arbitration Clause and its consequences.” See El Paso Nat. Gas Co.

v. Minco Oil & Gas Co., 964 S.W.2d 54, 61 (Tex. App.—Amarillo 1997), rev’d on other

grounds, 8 S.W.3d 309 (Tex. 1999). We disagree.

       To support its allegation of “deception, overreaching, [and] other unethical

business practices,” Poncho’s notes that the arbitration clause “is shown in very small

print” on the back of the agreement, and it argues that “[t]here is no evidence that the

Agreement was presented to Poncho’s for review in advance of the execution of the

document.” It is true that the arbitration clause appears in small print—in fact, the clause

is barely legible in the photocopied version of the agreement contained in the appellate

record—but it is in the same size print as the other technical terms of the agreement.

Poncho’s does cite any case law, and we find none, indicating that fine print alone

                                             7
supports a finding of unconscionability.2 In any event, Montemayor, the only witness to

appear at the motion to compel hearing, testified that he specifically discussed the

arbitration clause with Gonzalez at the time the agreement was executed. Poncho’s did

not present any evidence, by affidavit or live testimony, to support its unconscionability

argument in the trial court.

        As to whether Poncho’s had a “viable alternative” to agreeing to arbitration,

Montemayor testified that, in general, if a UniFirst customer does not agree to a term in

the company’s standard form agreement, the term could be changed upon approval of

UniFirst’s general manager. Medley’s affidavit stated that, on rare occasions in the past,

UniFirst’s customers had successfully negotiated the removal of the arbitration clause.3

Even if the company’s policy was to never alter the terms of its standard agreement, that

would not be enough to show procedural unconscionability.                             “The principles of

unconscionability do not negate a bargain because one party to the agreement may have

been in a less advantageous bargaining position.” In re Palm Harbor Homes, Inc., 195
S.W.3d at 679. And there is nothing inherently unconscionable about adhesion contracts.

Id. at 678 (citing In re AdvancePCS Health L.P., 172 S.W.3d 603, 607 (Tex. 2005) (orig.

proceeding)).       Here, the uncontroverted evidence established that UniFirst’s sales

manager discussed the arbitration clause with a Poncho’s manager at the time it was

signed. Therefore, even if Poncho’s was in a less advantageous bargaining position, it

has not met its burden to show that it was unfairly surprised by the inclusion of the

       2 In fact, Poncho’s does not cite a single case in which a court invalidated an arbitration clause on

unconscionability grounds.
        3 Medley’s affidavit is unclear as to whether Poncho’s was one of the customers that, in the past,
had negotiated for the removal of the arbitration provision. In any event, Poncho’s did not argue in the trial
court or on appeal that the clause was unconscionable because of prior dealings between the parties.

                                                      8
arbitration clause. See id.; In re FirstMerit Bank, 52 S.W.3d at 757 (“The principle is one

of preventing oppression and unfair surprise and not of disturbing allocation of risks

because of superior bargaining power.”).

       Finally, Poncho’s argues that “the relative acumen, knowledge, education, and

financial ability of the parties involved demonstrate a lack of meaningful knowledge of the

Arbitration Clause and its consequences.” See El Paso Nat. Gas Co., 964 S.W.2d at 61.

It points to an argument made by UniFirst’s trial counsel that Poncho’s owner “does

construction” and is “not unsophisticated,” and it contends that this “tends to prove

sophistication with respect to construction and nothing else.” But it was Poncho’s burden

to establish unconscionability, and the only testimony adduced as to the relative

sophistication of the parties was Montemayor’s statement that Gonzalez was not

unsophisticated. Moreover, although Montemayor conceded that he was not aware that

the arbitration clause entailed the waiver of the right to jury trial, that information was

explicitly contained within the text of the clause. See In re McKinney, 167 S.W.3d 833,

835 (Tex. 2005) (orig. proceeding) (holding that absent fraud, misrepresentation, or

deceit, parties are bound by terms of the contract they signed, regardless of whether they

read it or thought it had different terms); EZ Pawn Corp. v. Mancias, 934 S.W.2d 87, 90

(Tex. 1996) (holding that a party who has the opportunity to read an arbitration agreement

and signs it is charged with knowing its contents); see also In re Halliburton Co., 80
S.W.3d at 568–69 (holding that an arbitration clause was accepted by an employee

despite employee’s claim that he did not understand it).

                                            9
      For these reasons, we conclude that the trial court abused its discretion if it

determined that the arbitration clause was unenforceable on grounds of procedural

unconscionability. UniFirst’s second sub-issue is sustained.

      2.     Substantive Unconscionability

      In response to UniFirst’s motion to compel and in its appellee’s brief, Poncho’s

argues that the arbitration clause is substantively unconscionable because “it is written

such that it circumvents the sound public policy of the State of Texas.” In particular,

Poncho’s argues that, although the Texas Arbitration Act (TAA) does not apply to

arbitration clauses involving transactions of under $50,000 unless signed by the parties’

attorneys, see TEX. CIV. PRAC. & REM. CODE ANN. § 171.002(a)(2), (b)(2) (West, Westlaw

through 2017 1st C.S.), the agreement at issue here invokes the Federal Arbitration Act

(FAA), which has no such restrictions. According to Poncho’s, it would be contrary to the

public policy of Texas to compel arbitration in such a scenario.

      Again, we disagree. “The FAA may govern a written arbitration clause enforced in

Texas state court if the parties have expressly contracted for the FAA’s application.” In

re Brock Specialty Servs., Ltd., 286 S.W.3d 649, 653 (Tex. App.—Corpus Christi 2009,

orig. proceeding) (citing In re AdvancePCS Health, 172 S.W.3d at 605–606 & n.3). And

“[w]hen parties have designated the FAA to govern their arbitration agreement, their

designation should be upheld.” Id. (citing In re AdvancePCS Health, 172 S.W.3d at 606

& n.3). Here, the agreement at issue expressly stated that arbitration would be governed

by the FAA. Moreover, Poncho’s counsel appeared to stipulate at the hearing that,

because UniFirst is a Delaware corporation, the agreement involved interstate commerce,

                                            10
which is generally a prerequisite for application of the FAA. See 9 U.S.C.A. §§ 1, 2; In re

Rubiola, 334 S.W.3d at 223.

       Poncho’s further argues that the clause is substantively unconscionable because

it “places unfair burdens” on the company. Specifically, Poncho’s notes that the default

location for arbitration is set as “the capital city of the state where [Poncho’s] has its

principle [sic] place of business,” which happens to be several hundred miles away from

Poncho’s restaurant locations.4 Poncho’s also complains of the provisions stating that

New York law governs the arbitration clause and requiring the award of costs and fees to

the substantially prevailing party. However, Poncho’s did not cite any authority at trial or

on appeal, and we find none, establishing that such provisions render an arbitration

clause substantively unconscionable. We note that the choice-of-law and cost-allocation

provisions are equally applicable to both parties; therefore, they do not indicate that the

agreement was impermissibly one-sided. See In re FirstMerit Bank, 52 S.W.3d at 757

(noting that the basic test for unconscionability asks whether the contract is “one-sided”);

see also In re Olshan Found. Repair Co., LLC, 328 S.W.3d 883, 892 (Tex. 2010) (same).

Further, although high costs may in some circumstances render an arbitration agreement

unconscionable, the party opposing arbitration must prove the likelihood of incurring such

costs, and Poncho’s did not do that here. Id. at 756 (citing Green Tree Fin. Corp.-Ala. v.

Randolph, 531 U.S. 79, 81 (2000)).

         4 The clause specifically permits the parties to mutually agree on an alternative location for

arbitration.

                                                  11
        For the foregoing reasons, we conclude that Poncho’s failed to meet its burden in

the trial court to show that the arbitration clause is substantively unconscionable. See

Royston, 467 S.W.3d at 500.5 UniFirst’s third, fourth, and fifth sub-issues are sustained.

                                            III. CONCLUSION

        We reverse the trial court’s judgment denying UniFirst’s motion to compel

arbitration. The cause is remanded with instructions to grant the motion and for further

proceedings consistent with this opinion.

                                                                           DORI CONTRERAS
                                                                           Justice

Delivered and filed the
5th day of July, 2018.

        5  Notwithstanding our ruling, Poncho’s may be able to raise its unconscionability defense in the
arbitral forum. See In re FirstMerit Bank, N.A., 52 S.W.3d 749, 758 (Tex. 2001) (orig. proceeding)
(concluding that an arbitration clause was not unconscionable but “recogniz[ing] that the plaintiffs are free
to pursue their unconscionability defense in the arbitral forum”).

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