Court Opinion

ID: 6114084
Source: CourtListenerOpinion
Date Created: 2022-01-31 20:02:10.725903+00
Date Added: 2024-06-11T08:13:26.902740
License: Public Domain

Filed 1/31/22 Tramil v. City and County of San Francisco CA1/2
                 NOT TO BE PUBLISHED IN OFFICIAL REPORTS
California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
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         IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

                                     FIRST APPELLATE DISTRICT

                                                  DIVISION TWO

 MARY TRAMIL,
           Plaintiff and Appellant,
                                                                        A158823
 v.
 CITY AND COUNTY OF SAN                                                 (San Francisco County
 FRANCISCO,                                                             Super. Ct. No. CGC19-574890)
           Defendant and Respondent.

         A former employee of the City and County of San Francisco (the City)
filed suit for disability discrimination under California law. The City
demurred on the ground that the lawsuit was untimely because the employee
had failed to file within one year an administrative charge with the
California Department of Fair Employment and Housing (DFEH), and a
timely administrative charge is a prerequisite to filing a civil action. The
superior court sustained the demurrer without leave to amend and entered
judgment for the City. We shall reverse.
                    FACTUAL AND PROCEDURAL BACKGROUND
         We draw our summary of the essential facts from defendant Mary
Tramil’s civil complaint for damages and injunctive relief against the City.

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      Tramil’s Employment and Retirement from the City
      Tramil was hired by the City on April 1, 1998, and worked in various
City departments. In November 2014 she was transferred to the San
Francisco Human Rights Commission, where she developed eye injuries from
extended computer use.
      From March 1, 2015 to March 1, 2016, Tramil’s “health care providers
placed her on a medical leave of absence to treat her eye injuries and relieve
pressure to her optic nerves.”
      As the complaint recounts in detail, beginning in early 2016, the City
began discussing Tramil’s return to work, with Tramil requesting “limited
computer use as a form of reasonable accommodation.”
      On or about June 30, 2016, as a result of the City’s “refusal to
reasonably accommodate her disability and return her to work [Tramil] had
no other option but to retire.” (Note that June 30, 2016 is the key date for the
City’s demurrer.)
      On or about July 18, 2016, the City “determined that its search for
alternate employment had not been successful and concluded its alleged
reasonable accommodation efforts.”
      Tramil’s Dealings With DFEH
      On February 28, 2017, Tramil filed an “inquiry online” with DFEH for
“her complaint to be investigated.” On May 11, 2017, Tramil spoke to
Rosaline Madrigal of DFEH regarding “creating her complaint of
discrimination,” and on May 12, provided Madrigal additional information
about her claims. On May 31, Tramil communicated with Madrigal by email
and inquired about the status of the complaint that Tramil “believed” should
have been sent by DFEH “within 10 days of May 11.”

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        On June 5, Tramil informed Madrigal she would be out of town until
the last week of June due to a death in the family, and she gave Madrigal
alternate phone numbers where she could be reached.
        On June 8, Madrigal sent Tramil an email stating that the DFEH
complaint for Tramil to review and sign had been sent.
        On June 23, Tramil emailed Madrigal about the whereabouts of the
DFEH complaint because she had not received it.
        On June 26, Madrigal informed Tramil that the DFEH complaint was
sent through “EchoSign.”
        Tramil alleged that “[d]espite her best efforts,” she “was not able to find
the [DFEH] complaint through EchoSign” until July 3, 2017, and she
executed it on or about that date.1
        Tramil alleges that “[t]hereafter, the DFEH conducted its
investigation” of her complaint, and issued a right-to-sue notice on March 30,
2018.
        Proceedings in the Trial Court
        Tramil filed her lawsuit against the City on March 28, 2019, alleging in
five causes of action that the City had violated the Fair Employment and
Housing Act (FEHA) by disability discrimination, disability harassment,
failure to reasonably accommodate, failure to engage in the interactive
process, and retaliation.
        The City demurred on the ground that under the version of
Government Code section 12960, subdivision (d) then in effect, and relevant
case law, a DFEH charge alleging claims under the Fair Employment and
Housing Act must be filed with DFEH within one year of the last unlawful

       The DFEH complaint states that “[t]he most recent harm occurred on
        1

or around June 30, 2016.”

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action, and failure to comply with this requirement bars pursuing a civil
lawsuit based on FEHA. The City contended that because Tramil failed to
file her DFEH charge within one year of June 30, 2016, the most recently
alleged harm, Tramil had failed to comply with the DFEH exhaustion
requirement and her lawsuit must be dismissed.
      Tramil opposed the demurrer. After a hearing the trial court sustained
the demurrer without leave to amend, and issued a written order concluding
that the “administrative complaint was not timely on its face,” and the case
did not present any situations where “equitable tolling” might be applicable.
      This appeal followed.
                                DISCUSSION
A.    Standard of Review
      We recently set forth the law governing our review of demurrers in
Denny v. Arntz (2020) 55 Cal.App.5th 914, 919-920: “Our standard of review
is well established. ‘When reviewing a judgment dismissing a complaint after
the granting of a demurrer without leave to amend, courts must assume the
truth of the complaint’s properly pleaded or implied factual allegations.
[Citation.] Courts must also consider judicially noticed matters. [Citation.]
In addition, we give the complaint a reasonable interpretation, and read it in
context. [Citation.]’ (Schifando v. City of Los Angeles (2003) 31 Cal.4th 1074,
1081 . . . .) ‘We do not, however, assume the truth of contentions, deductions,
or conclusions of fact or law.’ (Moore v. Regents of University of California
(1990) 51 Cal.3d 120, 125.)”
B.    Analysis
      Under the law as it existed in 2018 when Tramil’s underlying
complaint was filed in the superior court, a person who wished to pursue a
civil claim in superior court first had to file an administrative complaint with

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DFEH within one year “from the date upon which the unlawful practice . . .
occurred,” with certain exceptions. (Former Gov. Code, § 12960, subd. (d),
amended by Stats. 2019, ch. 709, § 1.)2 The requirement has been described
as “[t]he exhaustion of an administrative remedy.” (Holland v. Union Pacific
Railroad Co. (2007) 154 Cal.App.4th 940, 946 (Holland).) It is a “procedural
prerequisite to an action at law, and the failure to exhaust it does not divest a
trial court of subject matter jurisdiction. . . . As a result, courts can resort to
equitable exceptions to this condition precedent. . . . [O]ne exists for
continuing violations. [Citation.] Another applies where complainants
reasonably are misled through no fault of their own as a result of inaccurate
advice from the DFEH. [Citations.]” (Id.at p. 946.)
      Indeed, DFEH’s own regulations account for equitable tolling.
California Code of Regulations, title 2, section 10018, provides that the one-
year time limit for filing a complaint with the department “may be tolled . . .
where the department misleads the complainant about filing obligations,
commits errors in processing the complaint, or improperly discourages or
prevents the complainant from filing at all.”
      The facts of Holland, supra, are instructive. Union Pacific Railroad
was awarded summary judgment against its employee on the ground that the

      2 Now the law is different. Government Code section 12960 was
amended as of January 1, 2020, and for complaints alleging any “violation of
Article I (commencing with Section 12940) of Chapter 6,” a person now has
three years “from the date upon which the unlawful practice or refusal to
cooperate occurred” to file a complaint with DFEH. (Gov. Code, § 12960,
subd. (e).) Further, a new subdivision (b) was added to section 12960, stating
that “for purposes of this section, filing a complaint means filing an intake
form with the department and the operative date of the verified complaint
relates back to the filing of the intake form.” No one contends that the new
statute applies to this case. In any event, according to the enacted statute,
the revisions did not “revive lapsed claims.” (Stats. 2019, ch. 709 § 1, 3.)

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employee’s administrative complaint of discrimination to DFEH was not
timely, and equitable tolling did not apply. The Court of Appeal reversed,
describing the employee’s declaration as follows: “[H]e consulted with an
attorney and initiated the DFEH process with the DFEH by mid-May 2002,
when nearly two months remained in which to file his charge. He raised the
imminence of the July 2 deadline in his initial interview, at which point he
was assured that he need not be concerned about it. The DFEH postponed its
interview with him until late June again assuring him that his submission of
his questionnaire was sufficient to make his claim timely. DFEH did not
send him a formal administrative complaint until after the one-year period
had expired.” The Court of Appeal in Holland concluded, “Under these
circumstances it would be inequitable to fault the plaintiff for the slight
degree to which his administrative complaint was tardy, as he was diligent in
pursuit of his remedy, raised the issue with the DFEH, and relied on the
DEFH’s assurances that he would meet the deadline.” (Holland, supra, 154
Cal.App.4th at p. 947.) (In Holland, the employee’s administrative complaint
was apparently filed 13 days after the one-year deadline.) (Id. at pp. 943-
944.)
        Other cases give similar guidance. (See, e.g., Denney v. Universal City
Studios, Inc. (1992) 10 Cal.App.4th 1226,1234 [when plaintiff was misled by
U.S. Equal Employment Opportunity Commission, untimely DFEH
complaint was excused], abrogated on other grounds by City of Moorpark v.
Superior Court (1998) 18 Cal.4th 1143, 1148; Rodriguez v. Airborne Express
(9th Cir. 2001) 265 F.3d 890, 901-902 [reversing summary judgment against
employee for failure to exhaust administrative remedies under FEHA;
although “there is no formula” for applying the equitable doctrine, “some
factors meriting consideration” in balancing the equities in favor of a

                                        6
discrimination plaintiff are diligence in pursuing a claim, being misinformed
or misled by the administrative agency, reliance, and acting pro se at the
time].)
      Tramil argues that she adequately pled equitable tolling to survive a
demurrer, and the court thus erred in dismissing her complaint and entering
judgment for the City. We agree.
      Assuming that the date of Tramil’s retirement from the City (June 30,
2016) started the one-year clock, and Tramil filed her verified complaint with
DFEH on Monday, July 3, 2017, she was three days late.3
      Tramil submitted her online intake form to DFEH on February 28,
2017. At this point there were still four months before the one-year deadline.
On May 11, 2017, Ms. Madrigal from DFEH contacted her about “creating
her complaint of discrimination.” Tramil provided additional information
about her claim to Madrigal the very next day. About three weeks later, on
May 31, Tramil again took the initiative and emailed Madrigal about the
status of her complaint, which Tramil “believed” should have been sent by the
DFEH within 10 days of May 11, the date when she and Madrigal
communicated. For purposes of the demurrer, we infer from the context of
the allegations that someone or something from DFEH led her to “believe”
she would have a verified complaint in hand by late May.
      Less than a week after Tramil’s May 31 inquiry, which we infer from
the pleading went unanswered, Tramil informed Madrigal that she would be
out of town until the last week of June due to a death in the family, and left
alternate contact information for Madrigal to reach her.

      3The verified complaint is actually signed and dated July 2, 2017, but
that was a Sunday.

                                       7
      Three days later, on or about June 8, Madrigal sent an email that the
DFEH complaint to review and sign had been sent to Tramil. We infer from
this allegation that the DFEH complaint was not simply an attachment to
Madrigal’s email, since on Friday, June 23, Tramil got back in touch with
Madrigal to inquire into its whereabouts. Tramil had not received it. And at
that point, June 30 was exactly one week away.
      On Monday, June 26, the next business day, Madrigal informed Tramil
that the DFEH complaint had been sent through something called
“EchoSign.” Despite her “best efforts,” Tramil alleges she was “not able to
find the complaint” sent via EchoSign until July 3. We accept that allegation
as true for purposes of demurrer. When Tramil did find the DFEH
complaint, she signed it. (In fact, she may have signed it on Sunday, July 2,
the date that appears on the signature line.)
      Upon DFEH issuing its right to sue notice in late March 2018, Tramil
timely filed suit.
      On these facts, Tramil has pled sufficient facts on equitable tolling to
survive a demurrer: Tramil’s timely initial online intake filing (with four
months to spare on the one-year deadline); delay by DFEH in not contacting
her for nearly two and a half months; Tramil’s diligence and quick
turnaround when, after DFEH finally contacted her, she provided more
information the very next day; Tramil’s expectation from someone that she
would have a verified complaint by late May, well in advance of June 30;
Tramil’s persistence in maintaining contact with DFEH; and Tramil’s
inability to retrieve the complaint after the DFEH had allegedly “sent” it by
EchoSign.
      At the hearing on the demurrer, Tramil asked for leave to amend to
allege that she was self-represented throughout the DFEH process. Although

                                       8
we do not find it necessary to remand for leave to amend the complaint, we
note that Tramil’s self-represented status in the DFEH process would also
support our conclusion that her complaint survives demurrer.
     In light of our holding, we do not need to address any of Tramil’s
alternative arguments, including that she pled a continuing violation by the
City that extended beyond June 30, 2016, because the City did not conclude
its decision to deny reasonable accommodation until July 18, 2016; or that by
filing the administrative complaint, DFEH considered the filing timely.
                              DISPOSITION
     The judgment is reversed. Tramil shall recover her costs on appeal.

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                                           _________________________
                                           Miller, J.

WE CONCUR:

_________________________
Richman, Acting P.J.

_________________________
Kline. J.*

A158823, Tramil v. City and County of San Francisco

      *Assigned by the Chief Justice pursuant to article VI, section 6 of the
California Constitution.

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