Court Opinion

ID: 9352592
Source: CourtListenerOpinion
Date Created: 2023-01-06 23:00:28.258903+00
Date Added: 2024-06-11T16:57:49.998793
License: Public Domain

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                                                              [PUBLISH]
                                    In the
                 United States Court of Appeals
                         For the Eleventh Circuit

                           ____________________

                                 No. 21-12564
                           ____________________

        DONRICH YOUNG,
                                                       Plaintiff-Appellant,
        versus
        GRAND CANYON UNIVERSITY, INC.,
        GRAND CANYON EDUCATION, INC.,
        d.b.a.
        Grand Canyon University,
                                                   Defendants-Appellees.
                           ____________________

                  Appeal from the United States District Court
                     for the Northern District of Georgia
                     D.C. Docket No. 1:19-cv-01707-TCB
                           ____________________
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        2                         Opinion of the Court                    21-12564

        Before JORDAN and ROSENBAUM, Circuit Judges, and STEELE,* Dis-
        trict Judge.
        JORDAN, Circuit Judge:
               In January of 2015, Donrich Young enrolled in a Doctor of
        Education degree program at Grand Canyon University. Mr.
        Young claims that he did not complete his degree because, despite
        representing that students can finish the program in 60 credit
        hours, Grand Canyon makes that goal impossible with the aim of
        requiring students to take and pay for additional courses. Mr.
        Young also claims that he was not provided with the faculty sup-
        port promised by Grand Canyon necessary to complete his re-
        quired dissertation. According to Mr. Young, Grand Canyon’s fail-
        ure to provide dissertation support is designed to require students
        to take and pay for additional courses that would allow them to
        complete the dissertation.
               Mr. Young filed suit against Grand Canyon, asserting that its
        conduct amounted to breach of contract, intentional misrepresen-
        tation, and unjust enrichment. He also asserted that Grand Can-
        yon violated the Arizona Consumer Fraud Act, Ariz. Rev. Stat. §
        44-1522. The district court dismissed the complaint in its entirety
        with prejudice under Rule 12(b)(6).

        * The Honorable John Steele, United States District Judge for the Middle Dis-
        trict of Florida, sitting by designation.
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        21-12564                  Opinion of the Court                        3

                Applying Arizona law, and with the benefit of oral argu-
        ment, we affirm in part and reverse in part. Though Grand Canyon
        did not contractually promise Mr. Young that he would earn a doc-
        toral degree within 60 credit hours, he has plausibly alleged that it
        did agree to provide him with the faculty resources and guidance
        he needed to complete his dissertation—a prerequisite to receiving
        the degree. Insofar as he asserts that Grand Canyon promised and
        failed to meaningfully provide him with the faculty support neces-
        sary to complete his dissertation, he has sufficiently alleged breach
        of contract and breach of the covenant of good faith and fair deal-
        ing. As for Mr. Young’s other claims, we affirm the district court’s
        dismissal.
                                             I
               Mr. Young first appeared in this case in 2019 as one of the
        plaintiffs in an amended complaint filed in an ongoing putative
        class action against Grand Canyon. The complaint sought recov-
        ery for breach of contract, violations of the Arizona Consumer
        Fraud Act, intentional misrepresentation, and unjust enrichment.
        The complaint also sought a declaratory judgment regarding cer-
        tain arbitration provisions in the enrollment agreement. 1
               In the operative complaint, Mr. Young set out the following
        allegations, among others, in support of his various claims:

        1 Mr. Young is now the only remaining plaintiff.
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        4                    Opinion of the Court                 21-12564

              Grand Canyon “represents that its doctoral pro-
               grams require 60 credit hours to complete” in-
               cluding “three dissertation courses worth three
               credit hours each.”
              The “representation that its doctoral programs
               can be completed in 60 credit hours is false” be-
               cause Grand Canyon “does not provide the re-
               sources needed to complete the dissertation, and
               therefore the doctoral program, while taking the
               first three dissertation courses[.]” In fact, Grand
               Canyon “has designed its dissertation program
               and requirements so that it is highly unlikely that
               its dissertation students can complete the pro-
               gram within 60 credit hours,” and “provides its
               doctoral students with substandard instruction
               and guidance and an insufficient level of re-
               sources to complete dissertations on a timely ba-
               sis.”
              Grand Canyon’s “dissertation courses are not ac-
               tual academic classes, but rather a mechanism
               whereby students receive individualized support
               in their ‘dissertation journey’ . . . with their dis-
               sertation chair and committee members.” Grand
               Canyon, however, fails “to ensure that a student’s
               dissertation chair and committee members pro-
               vide prompt and meaningful feedback to students
               regarding their dissertations and refus[es] to ap-
               prove valid and methodologically sound research
               proposals.” Indeed, Grand Canyon “intentionally
               understaffs      doctoral     committees         and
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        21-12564               Opinion of the Court                       5

                   disincentivizes the members from promptly of-
                   fering guidance to students.”
                As a result, Grand Canyon “doctoral students
                 must then enroll in additional courses to com-
                 plete their dissertation.”
                Grand Canyon’s “faculty failed to provide [Mr.
                 Young] prompt and meaningful feedback regard-
                 ing his dissertation” and “the necessary guidance
                 and resources have not been made available such
                 that his dissertation could have been completed
                 on a timely basis.” As a result, he was required to
                 enroll in and pay for “at least three continuation
                 courses during his pursuit of a doctoral degree.”
        D.E. 10 at ¶¶ 19, 20, 42, 49, 68–71.
                Grand Canyon filed a motion to dismiss the complaint and
        a motion to compel arbitration. The district court granted the mo-
        tion to compel arbitration, but we reversed and remanded as to
        several of Mr. Young’s claims. See Young v. Grand Canyon Univ.,
        Inc., 980 F.3d 814, 821 (11th Cir. 2020) (Young I). After adopting
        our decision in Young I as its own, the district court denied Mr.
        Young’s motion for default judgment and granted Grand Canyon’s
        motion to dismiss all of the remaining claims. Mr. Young timely
        filed this appeal.
                                          II
                We exercise plenary review of the dismissal of a complaint
        for failure to state a claim. See Dorfman v. Aronofsky, 36 F.4th
        1306, 1311-12 (11th Cir. 2022). In conducting that review, we
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        6                       Opinion of the Court                 21-12564

        accept the factual allegations in the complaint as true and construe
        them in the light most favorable to Mr. Young. See id. at 1310.
                “To survive a motion to dismiss, a complaint must contain
        sufficient factual matter, accepted as true, to state a claim to relief
        that is plausible on its face.” Ashcroft v. Iqbal, 556 U.S. 662, 678
        (2009) (internal quotation marks omitted). A claim is facially plau-
        sible if the plaintiff “pleads factual content that allows the court to
        draw the reasonable inference that the defendant is liable for the
        misconduct alleged.” Id. In other words, the factual allegations in
        the complaint must “possess enough heft” to set forth “a plausible
        entitlement to relief.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 545
        (2007) (internal quotation marks omitted).
                The plausibility standard “is not akin to a ‘probability re-
        quirement,’ but it asks for more than a sheer possibility that a de-
        fendant has acted unlawfully.” Iqbal, 556 U.S. at 678 (citation omit-
        ted). We ask, therefore, whether a claim is “substantive[ly] plau-
        sib[le].” Johnson v. City of Shelby, 574 U.S. 10, 12 (2014).
                                          III
               Mr. Young challenges the district court’s dismissal of two
        breach of contract claims. The first claim is that Grand Canyon
        designed its doctoral program such that students cannot complete
        the program and obtain their degree in 60 credit hours, despite con-
        tractual promises to the contrary. The second claim is that Grand
        Canyon failed to provide doctoral candidates with the faculty sup-
        port necessary to complete a dissertation, as promised. Grand
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        21-12564                 Opinion of the Court                            7

        Canyon argues, as it did below, that Mr. Young’s breach of contract
        claims fail because he cannot point to any specific contractual pro-
        visions making either promise.
                                            A
                 The majority view seems to be that the “relationship be-
        tween a student and college or university is essentially contractual
        in nature, but the relationship has unique qualities that require
        courts to construe the contract in a manner that leaves the admin-
        istration broad discretion to meet its educational and doctrinal re-
        sponsibilities.” 14A C.J.S. Colleges and Universities § 30 (Nov. 2022
        update) (citing cases). As the Seventh Circuit put it decades ago,
        “[i]t is held generally in the United States that the ‘basic regal rela-
        tion between a student and a private university or college is con-
        tractual in nature. The catalogues, bulletins, circulars, and regula-
        tions of the institution made available to the matriculant become a
        part of the contract.’ Indeed, there seems to be ‘no dissent’ from
        this proposition.” Ross v. Creighton Univ., 957 F.2d 410, 416 (7th
        Cir. 1992) (citations omitted). 2
               As might be expected, the “elements of a prima facie case for
        breach of contract against an educational institution for failure to
        deliver on specific promises or representations vary from state to
        state.” Elizabeth O’Connor Tomlinson, 62 Causes of Action

        2 The majority view is not unanimous today, but that lack of unanimity does
        not matter here because—as we will explain—Arizona follows the majority
        view.
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        8                      Opinion of the Court                 21-12564

        Second Series 331, Cause of Action for Breach of Contract Against
        Educational Institution for Failure to Deliver on Specific Promises
        and Representations § 4 (2014 & Nov. 2022 update). In the specific
        realm of graduate (i.e., masters and doctoral) studies, some states
        are more receptive to breach-of-contract claims than others. Com-
        pare, e.g., Univ. of S. Miss. v. Williams, 891 So. 2d 160, 170–71
        (Miss. 2004) (upholding jury verdict, under Mississippi law, in favor
        of doctoral student on breach of contract claim based in part on
        university’s failure to provide faculty guidance and advice), with,
        e.g., Soueidan v. St. Louis Univ., 926 F.3d 1029, 1035–36 (8th Cir.
        2019) (affirming, under Missouri law, dismissal of breach of con-
        tract claims by doctoral student based in part on university’s al-
        leged failures to timely assign a faculty advisor and provide an an-
        nual faculty advisor review because those matters were not en-
        forceable promises).
              The parties agree that Arizona law governs Mr. Young’s
        claims against Grand Canyon. As a general matter, Arizona law
        permits breach of contract claims by students against colleges and
        universities. See, e.g., Snyder v. Ariz. Bd. of Regents, No. 1 CA-CV
        14-0536, 2015 WL 7777075, at *4 (Ariz. App. Dec. 3, 2015) (affirm-
        ing summary judgment against student on breach of contract claim
        because university had fulfilled its oral contract to discuss possible
        admission if student raised his GPA); Hannibal-Fisher v. Grand
        Canyon Univ., 523 F. Supp. 3d 1087, 1096–97 (D. Ariz. 2021) (hold-
        ing that students plausibly pled breach of contract claim against
        university related to housing costs and fees by alleging that
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        21-12564               Opinion of the Court                         9

        university chose to close campus due to COVID-19 pandemic and
        told students not to return); Little v. Grand Canyon Univ., 516 F.
        Supp. 3d 958, 964–65 (D. Ariz. 2021) (similar to Hannibal-Fisher).
                Under Arizona law, a breach of contract claim requires the
        existence of a contract, a breach of the contract’s terms, and result-
        ing damages. See First Am. Title Ins. Co. v. Johnson Bank, 372 P.3d
        292, 297 (Ariz. 2016) (citing Graham v. Alsbury, 540 P.2d 656, 657
        (Ariz. 1975)). We turn, therefore, to whether Mr. Young has plau-
        sibly alleged these elements.
                Mr. Young has sufficiently alleged a general contractual re-
        lationship between himself and Grand Canyon. See D.E. 10 at
        ¶¶ 97–113 (“[Mr. Young] and [Grand Canyon] have contracted for
        educational services”). He also identifies the agreements at play:
        his Enrollment Agreement, the Academic Catalog, the Policy
        Handbook, and the Dissertation Milestone Table. See id. at ¶¶ 11,
        99, 102 (alleging that “the relevant terms of [Grand Canyon]’s con-
        tracts are materially the same for all students,” that “[s]tudent pol-
        icies—which are expressly incorporated in the student agree-
        ment—are also the same for all doctoral students,” and that
        “[a]ccording to [the] Academic Catalog, [Grand Canyon is] respon-
        sible for, among other things, assessing students’ needs for support
        services and providing support throughout the doctoral process”).
        And he has alleged that he “sustained damages as a result of [Grand
        Canyon’s] breaches of the agreement[.]” Id. at ¶ 113.
              The question, then, is whether Mr. Young has plausibly pled
        that Grand Canyon breached any promises made to him. With
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        10                     Opinion of the Court                21-12564

        respect to the claim relating to the completion of the doctoral de-
        gree in 60 credit hours, he has not. But as to the claim relating to
        the failure to provide faculty support for his dissertation, he has.
                                         1
               We start with Mr. Young’s claim that Grand Canyon
        breached the contract because it designed its doctoral program to
        make it impossible for students to complete the program and ob-
        tain their degree in 60 credit hours, despite representations and
        contractual promises to the contrary. In essence, Mr. Young asserts
        that Grand Canyon’s Enrollment Agreement and Academic Cata-
        log reflect that a student will complete his doctoral degree program
        in no more than 60 credit hours. See D.E. 10 at ¶¶ 29–31. Accord-
        ing to Mr. Young, a “closer review” of Grand Canyon’s Disserta-
        tion Milestone Table “shows that it is impossible to complete the
        program within only [60] credit hours.” Id. at ¶ 31.
                For context, the Dissertation Milestone Table is part of
        Grand Canyon’s Policy Handbook and helps students plan a poten-
        tial path to completion of the doctoral degree program. See D.E.
        13-4 at 204–05. We insert it here for ease of reference:
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        21-12564            Opinion of the Court                   11
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        12                     Opinion of the Court                21-12564

        Id. The column furthest to the left lists the various “levels” a stu-
        dent will progress through when attempting to complete his doc-
        toral degree program. See id. Each level lists the courses necessary
        to progress to the next level, as well as the documents and bench-
        marks expected of a doctoral degree candidate. See id.
                At issue are the two columns furthest to the right: the “Op-
        timal Progression Point” column and the “Minimum Progression
        Point” column. See id. As Mr. Young reads the Dissertation Mile-
        stone Table, the Minimum Progression Point column reflects that
        it is impossible to complete the program in 60 credit hours because
        it shows that “at a minimum” a doctoral candidate must complete
        “one ‘research continuation’ course just to reach level four (of
        eight) of the dissertation review process. In order to reach disser-
        tation review level eight, required for publication and graduation,
        the student must, at a minimum, have completed all five of the ‘re-
        search continuation’ courses.” D.E. 10 at ¶ 32.
                But the Optimal Progression Point column tells a different
        story. See D.E. 13-4 at 204–05. It reflects the fastest degree track
        that enables a student to complete the degree program, and can, at
        least in theory, be completed in 60 credit hours. See id. Put an-
        other way, the Optimal Progression Point column represents the
        earliest point at which a student can progress through each review
        level. The Minimum Progression Point column, in contrast, re-
        flects the latest a student can progress through each level.
              Mr. Young fails to point to any provision in any of the rele-
        vant documents promising that a student will complete his
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        21-12564               Opinion of the Court                        13

        doctoral degree program in 60 (and no more than 60) credit hours.
        This is because the documents belie any such promise. For exam-
        ple, the Enrollment Agreement states that “[a] minimum of 60
        credits are required for completion of this program of study.” D.E.
        13-4 at 9 (emphasis added). And the fast track reflected in the Op-
        timal Progression Point column of the Dissertation Milestone Ta-
        ble is not guaranteed. See D.E. 13-4 at 204–05. It merely reflects a
        potential path to completion if a doctoral candidate puts forth max-
        imum effort and succeeds at each relevant stage. See id. Mr. Young
        cannot state a claim for breach of contract on his 60-hour theory
        absent language promising such an outcome. See Hannibal-Fisher,
        523 F. Supp. 3d at 1094–95 (student’s breach of contract claim,
        which was based on university’s failure to provide in-person in-
        struction during COVID-19 pandemic, failed because (1) the enroll-
        ment agreement “d[id] not guarantee any set format for . . . classes”
        and (2) the university retained the right to make changes of “any
        nature” to its class offerings). Cf. Zancanaro v. Cross, 339 P.2d 746,
        750 (Ariz. 1959) (clause in agreement stating that contractor “‘may
        at his option’ do certain things . . . does not provide that he may
        not do anything else”).
                                          2
               We come to a different conclusion on Mr. Young’s claim
        that Grand Canyon failed to provide him with the faculty support
        it promised he would receive (e.g., from a dissertation chair and a
        dissertation committee) for his dissertation as part of the doctoral
        degree program. Though Grand Canyon is not obligated to ensure
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        14                     Opinion of the Court               21-12564

        that doctoral students complete their required coursework within
        a designated time frame, Mr. Young has plausibly alleged that it has
        promised to provide students with the faculty resources necessary
        to complete their degree.
               In his complaint, Mr. Young points to several portions of the
        Academic Handbook and Course Catalog—both documents incor-
        porated by reference into the Enrollment Agreement—that prom-
        ise to make available resources that he alleges Grand Canyon failed
        to provide. In the Dissertation Milestone Table, the “Reviewing
        and/or Approval Authority” column reflects that a doctoral candi-
        date should expect to have his work reviewed and approved by a
        dissertation committee, dissertation chair and methodologist, and
        a director of the Institutional Review Board. See D.E. 13-4 at 204.
        And the three required dissertation courses listed on Mr. Young’s
        enrollment agreement—as part of the minimum 60 credit hours—
        are described in the Academic Catalog as allowing students “to
        work directly with their dissertation chair and committee mem-
        bers[.]” D.E. 10 at ¶ 22. The Policy Handbook, for its part, states
        in no uncertain terms that a doctoral degree program is interactive
        and does not just consist of attending classes and passing exams:
              There are a total of five review cycles in the Proposal
              Peer Review Process, two preliminary review cycles
              and three full review cycles. At the onset of the Level
              2 review process, the Academic Quality Reviewer
              may return the document to the learner up to two
              times, if [the] document is not sufficiently developed.
              After the two preliminary reviews, the learner must
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        21-12564                Opinion of the Court                         15

               receive proposal approval within the three subse-
               quent full review attempts. Failure to obtain ap-
               proval on the third and final AQR will prevent the
               learner from progressing further in the doctoral pro-
               gram.
        D.E. 13-4 at 95. In other words, faculty interaction, support, and
        review of a candidate’s dissertation work is a critical part of the doc-
        toral degree program. Indeed, Grand Canyon states in its Policy
        Handbook that “[i]t is important for the doctoral learner and dis-
        sertation chair to establish a clear understanding of the expecta-
        tions of working together, how each will communicate with the
        other, and how they will establish a timeline for completion of the
        dissertation milestone steps[.]” Id. at 94. Such cooperation is not
        possible if faculty support is not made meaningfully available.
               Based on these allegations, we conclude that Mr. Young has
        plausibly alleged a promise by Grand Canyon to provide faculty
        support and review for the dissertation work of doctoral students.
        A doctoral degree program—which requires the approval, comple-
        tion, and defense of a dissertation at Grand Canyon—is interactive
        in nature, and requires that faculty members (e.g., a dissertation
        chair or a review committee) be available to discuss, review, and
        critique the work of the student. Grand Canyon contends that Mr.
        Young has not pointed to any specific provisions which guarantee
        meaningful faculty availability and support, but based on the pro-
        visions quoted above we disagree.
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        16                      Opinion of the Court                  21-12564

               Mr. Young has also sufficiently alleged breach. He claims
        that Grand Canyon failed “to ensure that its dissertation chairs and
        committee members provide students with prompt and meaning-
        ful feedback regarding their dissertations,” and that it “intentionally
        understaffs doctoral committees and disincentivizes the members
        from promptly offering guidance to students.” If Grand Canyon
        did not provide Mr. Young with the faculty support necessary to
        progress through the levels in the Dissertation Milestone Table, as
        he alleges, the complaint plausibly alleges that it breached its agree-
        ment with him.
                The district court noted that Mr. Young had failed to allege
        detailed facts “demonstrating how or when he was denied feedback
        and [faculty] support.” D.E. 43 at 10. That may be so, but the fail-
        ure is not fatal. First, the Supreme Court has told us that the plau-
        sibility standard “does not require ‘detailed factual allegations.’” Iq-
        bal, 556 U.S. at 678 (quoting Twombly, 550 U.S. at 555). See also
        Erickson v. Pardus, 551 U.S. 89, 93 (2007) (post-Twombly case stat-
        ing that “specific facts are not necessary”). “Having informed
        [Grand Canyon] of the factual basis for [his] complaint, [Mr.
        Young] w[as] not required to do more to stave off threshold dismis-
        sal for want of an adequate statement of his claim.” Johnson, 574
        U.S. at 12. Second, a plaintiff needs to plead the who, what, when,
        where, and how regarding a claim only when Rule 9(b)’s height-
        ened pleading standard applies. See Omnipol, A.S. v. Multinational
        Def. Servs., LLC, 32 F.4th 1298, 1307 (11th Cir. 2022). When a
        plaintiff “does not aver fraud, . . . his allegations need not satisfy
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        21-12564               Opinion of the Court                       17

        Rule 9(b).” Vess v. Ciba-Ceigy Corp. USA, 317 F.3d 1097, 1105
        (11th Cir. 2003). Breach of contract claims do not sound in fraud,
        so Rule 9(b) does not apply.
                                         B
               We next turn to Mr. Young’s claims for breach of the cove-
        nant of good faith and fair dealing. Those claims mirror his breach-
        of-contract claims, as he alleges that Grand Canyon violated the
        covenant by “failing to offer a reasonable opportunity to complete
        dissertations during the initial 60-credit hour period” and “re-
        fus[ing] to provide meaningful guidance to its doctoral students.”
        D.E. 10 at ¶ 110. Mr. Young argues that his good faith and fair
        dealing claims survive because Grand Canyon prevented him from
        receiving the benefits of their agreement.
               “Arizona law implies a covenant of good faith and fair deal-
        ings in every contract,” and this covenant “prohibits a party from
        doing anything to prevent other parties to the contract from receiv-
        ing the benefits and entitlements of the agreement.” Wells Fargo
        Bank v. Ariz. Laborers, Teamsters & Cement Masons Local No.
        395 Pension Trust Fund, 38 P.3d 12, 28 (Ariz. 2002) (en banc). See
        also Zancanaro, 339 P.2d at 749 (“An implied promise arising out
        of the expressed provisions of [a] contract is as much a part of the
        contract as the written one, and is subject to the same penalties for
        breach.”). The implied covenant of good faith and fair dealing is
        breached when “a party denies the other party the ‘reasonably ex-
        pected benefits of the agreement.’” Gordon Grado M.D., Inc. v.
        Phoenix Cancer & Blood Disorder Treatment Inst. PLLC, __ F.
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        18                     Opinion of the Court                21-12564

        Supp. 3d __, 2022 WL 1540094, at *14 (D. Ariz. May 16, 2022)
        (quoting Nolan v. Starlight Pines Homeowner’s Ass’n, 167 P.3d
        1277, 1284 (Ariz. App. 2007)). See also The Scope of Contractual
        Obligations—Covenant of Good Faith and Fair Dealing, 9 Ariz.
        Prac. Business Law Deskbook § 7:25 (2021–2022 ed.) (explaining
        that the covenant acts “so that neither party may act or will act to
        impair the right of the other to receive the benefits that flow from
        their contractual relationship”).
                “The duty of good faith extends beyond the written words
        of the contract[.]” Wells Fargo Bank, 38 P.3d at 29. So a party may
        breach the covenant of good faith and fair dealing “by acting in
        ways not expressly excluded by the contract’s terms but which nev-
        ertheless bear adversely on the party’s reasonably expected benefits
        of the bargain.” Bike Fashion Corp. v. Kramer, 46 P.3d 431, 435
        (Ariz. App. 2002). For example, in Rawlings v. Adopaca, 726 P.2d
        565, 568 (Ariz. 1986) (en banc), the Arizona Supreme Court deter-
        mined that an insurance company breached the covenant of good
        faith and fair dealing without breaching the policy. In that case, a
        fire had damaged the farmhouse of David and Elizabeth Rawlings,
        and the fire was believed to have been negligently caused by the
        Adopacas, a family living nearby. See id. One insurance company
        insured both the Rawlingses (under a homeowners insurance pol-
        icy) and the Adopacas (under a policy potentially covering their li-
        ability for damages to the Rawlingses’ farmhouse in the fire). See
        id. The insurance company sent the Rawlingses a check for the
        $10,000 policy limit but refused to provide them with its
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        21-12564               Opinion of the Court                       19

        investigative report regarding the origination of the fire unless the
        Rawlingses agreed to pay for half of the report’s cost. See id. The
        Arizona Supreme Court held that the insurance company’s failure
        to provide the report violated the covenant of good faith and fair
        dealing, even though the company paid the Rawlingses the policy
        limits they were contractually entitled to. It reasoned that “the
        [Rawlingses] would clearly have been better off without any insur-
        ance if by paying $10,000 the insurer could prevent the insured’s
        recovery of the larger portion of the loss.” Id. at 570–71.
               Applying these principles here, whether Grand Canyon
        breached the implied covenant of good faith and fair dealing de-
        pends on the “reasonably expected benefits” of its agreement with
        Mr. Young and whether Grand Canyon deprived Mr. Young of
        those benefits. To determine the benefits that the parties would
        expect to flow from the contract, we look to the agreement itself.
        See id. at 570 (citing Wagenseller v. Scottsdale Mem’l Hosp., 710
        P.2d 1025, 1040–41 (Ariz. 1985)).
               As discussed above, Grand Canyon did not promise Mr.
        Young that he would complete his doctoral degree program in no
        more than 60 credit hours. Rather, Grand Canyon represented that
        60 credit hours is the fastest a doctoral student can possibly com-
        plete his or her degree. See D.E. 13-4 at 204-05. Finishing on the
        fastest possible track is not a guarantee or a reasonably expected
        benefit of the contract, and therefore the 60-hour theory of breach
        of the implied covenant of good faith and fair dealing fails. See
        Wagenseller, 710 P.2d at 1040–41 (termination without good cause
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        20                      Opinion of the Court                 21-12564

        did not breach the implied covenant of good faith where the termi-
        nated employee had an at-will employment contract, which has
        “no promise of continued employment”).
                Mr. Young’s other theory—that Grand Canyon breached
        the covenant of good faith and fair dealing by failing to meaning-
        fully provide the faculty support and guidance necessary to com-
        plete the dissertation—fares better. Completing one’s dissertation
        is a reasonably expected benefit of a doctoral degree program. In-
        deed, a dissertation is a requirement of Grand Canyon’s doctoral
        degree program. Grand Canyon cannot accept tuition from Mr.
        Young, enroll him in the doctoral degree program, and then fail (as
        alleged) to give him the faculty support necessary to complete the
        program’s requirements.
               Grand Canyon argues that the covenant of good faith and
        fair dealing claim should be dismissed because (1) it is duplicative
        of the breach-of-contract claim and (2) it is barred by the educa-
        tional malpractice doctrine. Both of these arguments are briefly
        raised by Grand Canyon for the first time in its answer brief and
        were not asserted against the operative complaint in the district
        court. See generally D.E. 13, 19, 22, 43. We therefore decline to
        consider them. See Access Now, Inc. v. Sw. Airlines Co., 385 F.3d
        1324, 1331 (11th Cir. 2004) (“This Court has repeatedly held that an
        issue not raised in the district court and raised for the first time in
        an appeal will not be considered by this court.”) (internal quotation
        marks and citations omitted).
                                          IV
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        21-12564               Opinion of the Court                      21

               Mr. Young argues that the district court erred by applying a
        heightened pleading standard to, and then dismissing, his claims for
        intentional misrepresentation and violations of the Arizona Con-
        sumer Fraud Act. We disagree.
               Claims that sound in fraud must comply not only with the
        plausibility standard articulated in Twombly and Iqbal, but also the
        heightened pleading requirements of Rule 9(b). See Am. Dental
        Ass’n v. Cigna Corp., 605 F.3d 1283, 1291 (11th Cir. 2010). We turn,
        therefore, to the elements of an ACFA claim.
              The ACFA prohibits
              [t]he act, use or employment by any person of any de-
              ception, deceptive or unfair act or practice, fraud,
              false pretense, false promise, misrepresentation, or
              concealment, suppression[,] or omission of any mate-
              rial fact with intent that others rely on such conceal-
              ment, suppression[,] or omission, in connection with
              the sale or advertisement of any merchandise
              whether or not any person has in fact been misled,
              deceived or damages thereby[.]

        Ariz. Rev. Stat. § 44–1522. To plead an ACFA violation, a plaintiff
        must allege “a false promise or misrepresentation made in connec-
        tion with the sale or advertisement of merchandise and the hearer’s
        consequent and proximate injury.” Dunlap v. Jimmy GMC of Tuc-
        son, Inc., 666 P.2d 83, 87 (Ariz. App. 1983)).
              Mr. Young asserts that the district court erred in applying a
        heightened pleading standard to his ACFA claim because his theory
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        22                     Opinion of the Court                   21-12564

        of recovery does not rest upon one course of fraudulent conduct,
        but rather relies on “statements that misrepresent the amount of
        time it actually takes to complete the doctoral program.” Appel-
        lant’s Br. at 23. Mr. Young cites In re Equifax, Inc. Customer Data
        Sec. Breach Litig., 362 F. Supp. 3d 1295, 1335 (N.D. Ga. 2019), but
        that case is inapposite because it involved claims related to a con-
        sumer data breach. He also asserts that his claims “are not about
        fraud” and “in fact, they do not resemble fraud at all[.]” Appellant’s
        Br. at 23.
               We are not persuaded. Mr. Young’s ACFA claim is based on
        allegations that he relied on Grand Canyon’s intentional misrepre-
        sentations to his own detriment. Like the district courts which
        have addressed the matter, we hold that Rule 9(b) applies to an
        ACFA claim because such a claim sounds in fraud. See, e.g., Phy-
        sicians Surgery Ctr. v. Cigna Healthcare Inc., ___ F. Supp. 3d ___,
        2022 WL 2390948, at *6 (D. Ariz. Jul 1, 2022); Charlie v. Rehoboth
        McKinley Christian Health Servs., ___ F. Supp. 3d ___, 2022 WL
        1078553, at *13 (D.N.M. April 11, 2022); Williamson v. Allstate Ins.
        Co., 204 F.R.D. 641, 643-44 (D. Ariz. 2001).
              In the alternative, Mr. Young argues that he did in fact plead
        with sufficient particularity under Rule 9(b) to survive a motion to
        dismiss as to his ACFA and intentional misrepresentation claims.
        As we have explained:
              Rule 9(b) is satisfied if the complaint sets forth (1) pre-
              cisely what statements were made in what docu-
              ments or oral representations or what omissions were
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        21-12564               Opinion of the Court                        23

              made, and (2) the time and place of each such state-
              ment and the person responsible for making (or, in
              the case of omissions, not making) same, and (3) the
              content of such statements and the manner in which
              they misled the plaintiff, and (4) what the defendants
              obtained as a consequence of the fraud.

        Tello v. Dean Witter Reynolds, Inc., 494 F.3d 956, 972 (11th Cir.
        2007) (internal quotation marks omitted). “A bare allegation of re-
        liance on alleged misrepresentations, bereft of any additional detail,
        will not suffice under Rule 9(b).” Wilding v. DNC Servs. Corp.,
        941 F.3d 1116, 1128 (11th Cir. 2019).
               Mr. Young alleged that Grand Canyon violated the ACFA
        through a “pattern of misrepresentations and omissions” that led
        him to believe he could complete the Grand Canyon’s doctoral
        program in 60 credit hours. See D.E. 10 at ¶¶ 114–24. He also
        alleged that Grand Canyon intended for him to rely on these mis-
        representations so that he would “choose to enroll in a Grand Can-
        yon doctoral program instead of a comparable program offered by
        another institution that could be completed in less time and for less
        money.” Id. at 39. As a result, he claims he was “consequently and
        proximately injured by G[rand Canyon]’s misrepresentation” be-
        cause he “paid for more credit hours than [he] would have else-
        where . . . without receiving any benefit from those hours.” Id. at
        40. His intentional misrepresentation claim relies on essentially the
        same allegations. See id. at 40–43.
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        24                     Opinion of the Court                 21-12564

               Mr. Young’s generalized assertions are not enough to satisfy
        the who, what, when, where, and how required by Rule 9(b). We
        have already held that the complaint does not sufficiently allege
        that Grand Canyon contractually promised Mr. Young that he
        would finish the doctoral degree in 60 hours, and Mr. Young does
        not point to any other precise statements, documents, or misrep-
        resentations, much less the time, place, and person making them.
        See Tello, 494 F.3d at 972. The ACFA and intentional misrepresen-
        tation claims therefore fail under Rule 9(b).
                                          V
               Mr. Young asserts that the district court abused its discretion
        when it denied his motion for default judgment and concluded that
        Grand Canyon’s motion to dismiss was directed at his claims. We
        review a district court’s decision to deny a motion for default judg-
        ment for abuse of discretion, see Mitchell v. Brown & Williamson
        Tobacco Corp., 294 F.3d 1309, 1316 (11th Cir. 2002), and see no
        error here.
               When Grand Canyon filed the motion to dismiss the initial
        class action complaint, it took the position that Mr. Young was
        bound by an arbitration provision and, in the event the district
        court held otherwise, the complaint should be dismissed for the
        reasons contained in the motion as to other plaintiffs. Grand Can-
        yon conveyed as much in a footnote:
               [Grand Canyon’s] motion to dismiss is directed at the
               claims asserted by Plaintiff Kolb and Jane Does I, II
               and III. Plaintiffs Carr, Stanton, and Young are
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        21-12564                Opinion of the Court                        25

               required to submit their claims to arbitration, pursu-
               ant to their signed enrollment agreements. Accord-
               ingly, [Grand Canyon] filed a Motion to Compel Ar-
               bitration as to Plaintiffs Carr, Stanton, and Young. If
               the Court determines that those Plaintiffs are not re-
               quired to arbitrate their claims, then their claims
               should also be dismissed for the reasons stated herein.
        D.E. 13-1 at 4 n.5 (emphasis added).
               The district court granted Grand Canyon’s motion to com-
        pel arbitration as to Mr. Young and the motion to dismiss as to the
        remaining plaintiffs. Mr. Young appealed the order granting the
        motion to compel arbitration and we reversed and remanded his
        case for further proceedings. See Young I, 980 F.3d at 821.
               A month after the district court adopted our mandate in
        Young I as its own judgment, Mr. Young filed a motion seeking
        entry of default judgment against Grand Canyon. He asserted that
        Grand Canyon had failed to file a responsive pleading to his com-
        plaint within 14 days of the district court’s adoption of our decision,
        as required by Rule 12(a)(4). In its response, Grand Canyon argued
        there was no valid basis for entry of default because the district
        court had yet to rule on its motion to dismiss as to Mr. Young’s
        claims. In particular, Grand Canyon pointed to the footnote in its
        motion to dismiss, which said that “[i]f the Court determines that
        [Mr. Young] is not required to arbitrate [his] claims, then [his]
        claims should also be dismissed for the reasons stated [t]herein.”
        D.E. 13-1 at 4 n. 5.
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        26                     Opinion of the Court                21-12564

                The district court denied Mr. Young’s motion for entry of
        default judgment, finding that Grand Canyon’s motion to dismiss
        was still pending as to Mr. Young’s claims. We agree with the dis-
        trict court’s assessment.
               First, as a practical matter, the footnote in Grand Canyon’s
        motion to dismiss clearly advised the district court that, in the
        event it denied the motion to compel arbitration, the substantive
        arguments in the motion to dismiss applied to the claims of all the
        plaintiffs—including Mr. Young. That is precisely what occurred.
        The district court entered our mandate in Young I, effectively
        denying Grand Canyon’s motion to compel arbitration against Mr.
        Young as to several of his claims, and turned back to the pending
        motion to dismiss to address Grand Canyon’s arguments regarding
        Mr. Young’s remaining claims.
               Second, the entry of default judgment is within the discre-
        tion of the district court and is intended to sanction litigants for
        failure to prosecute a case with reasonable diligence, comply with
        the district court’s orders, or with the rules of procedure. See
        Flaksa v. Little River Marine Const. Co., 389 F.2d 885, 887 (5th Cir.
        1968). Our cases teach that default judgment is a “drastic remed[y]
        which should be used only in extreme situations[.]” Id. It is disfa-
        vored because it deprives a litigant of his day in court. See Wahl v.
        McIver, 773 F.2d 1169, 1174 (11th Cir. 1985). There is no indication
        that Grand Canyon failed to preserve its arguments, adequately
        prosecute the case, or comply with any orders. Accordingly, the
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        21-12564               Opinion of the Court                       27

        district court did not abuse its discretion in denying Mr. Young’s
        request for entry of default judgment.
                                         VI
               Finally, we address Mr. Young’s unjust enrichment claim. In
        the complaint, Mr. Young pled in the alternative that Grand Can-
        yon was unjustly enriched by his tuition payments for research con-
        tinuation courses. The district court dismissed this claim because,
        among other things, Mr. Young failed to appeal its earlier ruling
        that the unjust enrichment claim was subject to arbitration and our
        decision in Young I reversing its order compelling arbitration was
        therefore limited to his breach of contract, misrepresentation, and
        ACFA claims.
                Mr. Young claims that there is “no validity” to the district
        court’s holding that our decision in Young I did not apply to his
        unjust enrichment claim because he “appealed the district court’s
        arbitration order in its entirety.” Appellant’s Br. at 26. The latter
        point may be correct, but—as Grand Canyon pointed out to the
        district court and to us—the inquiry into whether his unjust enrich-
        ment claim was properly before us on the last go around does not
        end at the notice of appeal.
               We have long held that “a party seeking to raise a claim or
        issue on appeal must plainly and prominently so indicate[.]”
        United States v. Jernigan, 341 F.3d 1273, 1283 n.8 (11th Cir. 2003).
        See also Sapuppo v. Allstate Floridian Ins. Co., 739 F.3d 678, 681
        (11th Cir. 2014) (“A party fails to adequately brief a claim when he
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        28                     Opinion of the Court                 21-12564

        does not plainly and prominently raise it, for instance by devoting
        a discrete section of his argument to those claims”) (internal quo-
        tation marks omitted). A party who fails to squarely raise a claim
        in its brief therefore abandons that claim. See Sapuppo, 739 F.3d at
        681 (holding that a party “abandons a claim even when he either
        makes only passing references to it or raises it in a perfunctory man-
        ner without supporting arguments and authority”).
              Mr. Young’s briefs in Young I did not mention unjust enrich-
        ment at all. We noted as much in a footnote:
              The district court also held that [Mr.] Young’s unjust-
              enrichment claim was subject to arbitration “for the
              same reasons as the breach-of-contract claim” and
              that the declaratory-judgment request failed because
              the court had decided to compel arbitration. The par-
              ties on appeal debate the district court’s order only as
              it relates to the core breach-of-contract, misrepresen-
              tation, and statutory-fraud claims.
        980 F.3d at 817 n.2 (emphasis added). We explained, therefore, that
        “[t]he only issue on appeal [with respect to arbitration] . . . [was]
        whether breach-of-contract and misrepresentation-based claims
        constitute ‘borrower defense claims[.]’” Id. at 817. Unjust enrich-
        ment, which is an equitable remedy under Arizona law, see Span
        v. Maricopa Cnty. Treasurer, 437 P.3d 881, 886 (Ariz. App. 2019),
        is not a breach of contract or misrepresentation claim.
               If Mr. Young thought that he had properly appealed the dis-
        trict court’s decision to compel arbitration as to his unjust
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        21-12564               Opinion of the Court                      29

        enrichment claim, he should have filed a petition for panel rehear-
        ing noting his objection to our characterization of his arguments.
        See Fed. R. App. P. 40(1), (2) (“a petition for panel rehearing may
        be filed within 14 days after entry of judgment” and “must state
        with particularity each point of law or fact that the petitioner be-
        lieves the court has overlooked or misapprehended”). He did not
        do so, and our mandate in Young I is the law of the case.
                In sum, Mr. Young’s unjust enrichment claim remains sub-
        ject to the district court’s order on Grand Canyon’s motion to com-
        pel arbitration. The district court properly dismissed that claim.
                                        VII
              We affirm the district court’s dismissal of Mr. Young’s
        claims for violations of the ACFA, intentional misrepresentation,
        and unjust enrichment. We reverse in part the dismissal of Mr.
        Young’s claims for breach of contract and breach of the covenant
        of good faith and fair dealing and remand for further proceedings.
              REVERSED IN PART, AFFIRMED IN PART, AND REMANDED.