Court Opinion

ID: 2966323
Source: CourtListenerOpinion
Date Created: 2015-09-22 00:10:54.709293+00
Date Added: 2024-06-11T15:27:03.030894
License: Public Domain

United States Court of Appeals
                        For the First Circuit

Nos. 13-1726; 13-1736

         BRUCE M. COOPER; JOHN W. ROMITO; ROY L. BAKER;
WHITNEY TAYLOR THOMPSON, individually and on behalf of all other
                   persons similarly situated,

                        Plaintiffs, Appellants,

                                  v.

         CHARTER COMMUNICATIONS ENTERTAINMENTS I, LLC;
                  CHARTER COMMUNICATIONS, INC.,

                        Defendants, Appellees.

          APPEALS FROM THE UNITED STATES DISTRICT COURT
                FOR THE DISTRICT OF MASSACHUSETTS

          [Hon. Michael A. Ponsor, U.S. District Judge]

                                Before

                  Thompson, Stahl, and Kayatta,
                         Circuit Judges.

          Jeffrey S. Morneau, with whom Nathan A. Olin and Connor,
Morneau & Olin, LLP, were on brief, for appellants.
          Robert J. Wagner, with whom Kathleen M. Guilfoyle, Brian
P. Voke, Campbell Campbell Edwards & Conroy, Roman P. Wuller, and
Thompson Coburn, LLP, were on brief, for appellees.

                             July 23, 2014
           KAYATTA,     Circuit     Judge.          In     the    aftermath    of    a

substantial snowstorm, four customers sued cable provider Charter

Communications    Entertainment      I,      LLC,    and    its     parent   company,

Charter Communications, Inc. (collectively, "Charter"), on behalf

of   themselves   and   a   putative      class     of     others    claimed   to   be

similarly situated.     The plaintiffs contend that Charter violated

contractual, statutory, and common law duties by failing to provide

credits to its customers for their loss of cable, internet, and

telephone service during the storm.                 We hold that the district

court properly exercised its jurisdiction under the Class Action

Fairness Act, 28 U.S.C. § 1332(d), but erred in granting Charter's

motion to dismiss.          We therefore vacate in part the district

court's opinion and remand for further proceedings.

                               I.   Background

           Except where otherwise noted, the facts in this opinion

are taken from the plaintiffs' complaint, with all reasonable

inferences drawn in the plaintiffs' favor.                  See Maloy v. Ballori-

Lage, 744 F.3d 250, 251 (1st Cir. 2014).             We bear in mind, however,

that in assessing jurisdictional issues, we must weigh the evidence

without favoring either party.         Valentin v. Hosp. Bella Vista, 254

F.3d 358, 364 (1st Cir. 2001).

           Plaintiffs Bruce Cooper, John Romito, Roy Baker, and

Whitney Taylor Thompson are residents of Massachusetts who purchase

cable television, internet, or telephone services from Charter.

                                       -2-
The district court has not yet considered any motion for class

certification, so for now they are the only plaintiffs.

           Beginning on October 29, 2011, Massachusetts experienced

a severe snow storm that damaged trees, made travel impossible on

many roads, and took down power and cable lines. During the storm,

the plaintiffs did not receive services from Charter, either

because they lost electrical power and therefore could not use

television or internet devices, or because Charter's own equipment

failed to provide service even where power was available, or due to

some combination of the two.

           Cooper, Romito, and Baker filed the complaint in this

case in Massachusetts state court on November 22, 2011.           Two weeks

later,   having   not   yet   served   the   complaint    on   Charter,   the

plaintiffs' attorneys sent the company a demand letter seeking

relief on behalf of the three original plaintiffs and others

similarly situated.     This letter was later incorporated into the

plaintiffs' first amended and second amended complaints, the latter

of which is the operative complaint here.                The demand letter

specified when the three customers' services were interrupted.

According to the letter, for example, Cooper and Baker lost service

at 6:00 pm on October 29, 2011, and did not receive it again until

3:00 pm on November 7, 2011.      As to Thompson, who was added as the

fourth plaintiff after the demand letter was sent, the record

contains no information regarding when her service was interrupted,

                                   -3-
aside from the allegation in the amended complaint that her

interruption lasted more than twenty-four consecutive hours.

             A month after receiving the plaintiffs' demand, Charter

sent a letter to their attorneys, informing them that Charter had

issued credits to the accounts of Cooper, Baker, and Romito, which

the company said fully compensated them for the time they were

without service.

             After the first amended complaint was served on Charter

in February 2012, the company removed the case to federal court,

invoking the Class Action Fairness Act.               Charter then filed a

motion to dismiss, asserting that the plaintiffs' claims were moot

and that the complaint failed to state a claim.              See Fed. R. Civ.

P. 12(b)(1), (b)(6).       The district court ruled that removal was

proper and granted Charter's motion to dismiss.              The court found

that the claims of Cooper, Baker, and Romito were moot because they

had received credits covering the time they were without service.

The court also found that, as to the fourth plaintiff, Thompson,

the complaint failed to state a claim.         This appeal followed.

                           II.   Legal Standard

             This   case   presents     two   threshhold       jurisdictional

questions:      whether    the   district     court    had    subject   matter

jurisdiction under the Class Action Fairness Act and whether the

plaintiffs' claims are moot.          We review both questions de novo.

See Amoche v. Guarantee Trust Life Ins. Co., 556 F.3d 41, 48 (1st

                                      -4-
Cir. 2009); Anderson ex rel. Dowd v. City of Boston, 375 F.3d 71,

80 (1st Cir. 2004). However, where the district court's assessment

of a jurisdictional issue turns on findings of fact, we accept

those findings unless they are clearly erroneous. Amoche, 556 F.3d

at 48; Valentin v. Hosp. Bella Vista, 254 F.3d 358, 365 (1st Cir.

2001).

           As to Charter's motion to dismiss for failure to state a

claim, we also review de novo.       Maloy v. Ballori-Lage, 744 F.3d

250, 252 (1st Cir. 2014).   We ask "whether the complaint 'state[s]

a claim to relief that is plausible on its face,' accepting the

plaintiff's   factual   allegations      and    drawing   all   reasonable

inferences in the plaintiff's favor." Id. (quoting Bell Atl. Corp.

v. Twombly, 550 U.S. 544, 570 (2007)).         "To cross the plausibility

threshhold, the plaintiff must 'plead[] factual content that allows

the court to draw the reasonable inference that the defendant is

liable for the misconduct alleged.'"           Id. (quoting Ashcroft v.

Iqbal, 556 U.S. 662, 678 (2009)).

                            III.   Analysis

A.   Jurisdiction under the Class Action Fairness Act

           Charter invokes federal jurisdiction under the Class

Action Fairness Act. The Act grants jurisdiction to federal courts

to hear state-law class actions if there is minimal diversity of

citizenship between the parties, as the parties agree there is

                                   -5-
here, and the amount in controversy exceeds five million dollars.1

28 U.S.C. § 1332(d)(2).          Here, although a class has not been

certified, the district court properly treated the complaint as

asserting a class action, and therefore went on to consider the

size of the proposed class and the potential recovery. See College

Of Dental Surgeons Of Puerto Rico v. Connecticut Gen. Life Ins.

Co., 585 F.3d 33, 40 (1st Cir. 2009) ("CAFA . . . applies 'to any

class action before or after the entry of a class certification

order by the court with respect to that action.'" (quoting 28

U.S.C. § 1332(d)(8))).      The party asserting jurisdiction bears the

burden to show with a "reasonable probability" that the amount in

controversy requirement is satisfied.            Amoche v. Guarantee Trust

Life Co., 556 F.3d 41, 48-49 (1st Cir. 2009).

              The parties agree that for purposes of calculating the

amount in controversy, the plaintiffs seek at least $75 for each

member   of    the   proposed   class.     The   parties   also   agree   that

approximately 95,000 Charter customers lost power during the storm.

The company provided that estimate in an affidavit, and the

plaintiffs then incorporated the figure into their own complaint,

characterizing it as a minimum number of affected customers.              The

complaint asserts that all of these customers failed to receive

     1
        The diversity requirement, which is not at issue here,
requires at least one plaintiff to be a citizen of a different
state than at least one defendant, subject to certain exceptions.
See 28 U.S.C. § 1332(d)(2), (4), (5), and (9).

                                     -6-
services from Charter, and the plaintiffs have offered no reason to

exclude any of those affected from their proposed class.

           With a putative class of at least 95,000 people, and

possible damages of at least $75 per class member, the amount in

controversy is at least $7,125,000.   The district court's exercise

of jurisdiction was therefore proper.

B.   Mootness

           Charter contends that the claims of Cooper, Baker, and

Romito became moot when, after this suit was filed, they accepted

credits proportional to the time they were without service.2   There

is no dispute that Thompson's claims remain live.

           The dispute between the plaintiffs and Charter focuses on

whether and when Charter must provide a credit or rebate to any

subscriber whose service is interrupted.    The plaintiffs say that

the service outages in October and November of 2011 triggered a

duty to provide credits or rebates under Mass. Gen. Laws ch. 166A,

§ 5(l), and under Charter's licensing agreements.      Importantly,

they also claim that Charter was obligated to provide those rebates

or credits to each affected customer without waiting to first

receive a request from that customer.        Charter rejects both

contentions.

      2
       Charter presents its argument as a claim of mootness rather
than a challenge under the related doctrine of standing, a
characterization we accept because Charter did not give the
plaintiffs a credit until well after this lawsuit was filed. See
Ramírez v. Sánchez Ramos, 438 F.3d 92, 97 (1st Cir. 2006).

                                -7-
            Yet, the plaintiffs have not contested that Cooper,

Baker, and Romito accepted credits from Charter proportional to the

time they were without service. And although the plaintiffs allude

to   the   existence   of   other   types    of   damages   they   might    have

suffered, they fail to identify any such damages, even by type or

category.    In short, the individual damages claims of these three

putative class representatives were fully satisfied after they

filed this action.          Consequently, they also may not receive

statutory or treble damages under the Massachusetts unfair business

practices law, which makes such relief available only where a

defendant has failed to offer a settlement "reasonable in relation

to the injury actually suffered."           See Mass. Gen. Laws ch. 93A, §

9(3).3

            Were the three original plaintiffs seeking only monetary

damages, and were Thompson not joined as a plaintiff, the foregoing

chronology    would    present   complicated      issues    of   standing   and

mootness in the context of a putative class action.                See, e.g.,

Genesis Healthcare Corp. v. Symczyk, 133 S. Ct. 1523, 1529-32

(2013) (analyzing the viability of a collective action under the

      3
        The plaintiffs do not contest that Charter complied with
the formal requirements for a settlement under Chapter 93A when it
credited their accounts and informed them in writing that it had
done so. Whether the plaintiffs may be able to recover at least
partial attorneys' fees and costs under the Massachusetts unfair
business practices law, see Mass. Gen. Laws ch. 93A, § 9(4), we
leave to the district court to consider if and when the time is
right.

                                     -8-
Fair Labor Standards Act, after assuming that the plaintiff's

individual damages claim was moot).           In this case, though, the

plaintiffs also seek a declaration that Massachusetts law and

Charter's licensing agreements require the company to pay credits

without request.    See 28 U.S.C. § 2201 (allowing federal courts to

issue declaratory relief).      Charter avows no agreement with the

plaintiffs'   interpretation    of    Charter's     duties      under    either

Massachusetts law or under the licensing agreements.                    Indeed,

Charter has made clear that it gave credits to the plaintiffs under

a policy it adopted "voluntarily," which was limited to this storm,

and which, according to Charter, "exceed[ed] requirements under the

law."

          Charter    also   fails    to    argue   that   the    request    for

declaratory relief is itself either moot or unripe.             Nor would it

appear unlikely that the New England weather will produce another

severe winter storm, as evidenced by the fact that Massachusetts

passed a law to address the situation in the first place.               In these

circumstances, we find the dispute between the plaintiffs and

Charter about the extent of Charter's duties to the plaintiffs

under Massachusetts law and its licensing agreements to be live and

proper for judicial consideration. See Already, LLC v. Nike, Inc.,

133 S. Ct. 721, 727 (2013) (holding that a defendant "bears the

formidable burden of showing that it is absolutely clear the

allegedly wrongful behavior could not reasonably be expected to

                                     -9-
recur" when it claims that its own voluntary conduct has made a

plaintiff's claim moot (internal quotation marks omitted)); Knox v.

Service Employees Int'l Union, Local 1000, 132 S. Ct. 2277, 2287

(2012) (finding no mootness where the defendant union had offered

a full refund of money the plaintiffs claimed was collected

unlawfully because "the union continue[d] to defend the legality"

of its action, making it "not clear why the union would necessarily

refrain from collecting similar fees in the future").4

           All four plaintiffs therefore may pursue their unrequited

requests for declaratory relief regarding their present dispute

with Charter over the nature of its obligations to them.         And

Thompson has an unsatisfied damages claim to pursue as well.

C.   Failure to State a Claim

           Each of the plaintiffs' claims arises under Massachusetts

statutory or common law, and so we look to that law in assessing

the plausibility of their claims.      See Daigle v. Maine Med. Ctr.,

Inc., 14 F.3d 684, 689 (1st Cir. 1994).

      4
       In these respects, this case is easily distinguishable from
American Civil Liberties Union of Massachusetts v. United States
Conference of Catholic Bishops, 705 F.3d 44 (1st Cir. 2013), on
which the district court relied. There, the plaintiffs sought a
declaration that a government contract violated the Establishment
Clause, but the contract had already expired and had been replaced,
so the court could "safely assume that for the foreseeable future
the challenged contract terms will not recur." Id. at 56.

                                -10-
               With one exception, the plaintiffs' claims revolve around

a provision in Massachusetts law requiring that:

       In the event a license is issued [to provide cable
       service], each licensee shall agree to the following:
       . . . (l) In the event its service to any subscriber is
       interrupted for twenty-four or more consecutive hours, it
       will grant such subscriber a pro rata credit or rebate.

Mass. Gen. Laws ch. 166A, § 5.

               Charter       has    indeed    included      such    language          in   its

licensing agreements, almost verbatim, albeit with the presumably

reasonable limiting gloss that credits or rebates need be provided

only when "the interruption was not caused by the Subscriber and

the    Licensee        knew    or     should        have   known    of        the     service

interruption."

               The   parties       dispute    how     to   interpret     the        statute's

language, and thus the nearly identical language of the licensing

agreements. Charter asserts that the statutorily-mandated language

only   requires        the    company    to    provide      credits      or    rebates     to

subscribers who ask for them. We reject this claim as inconsistent

with the statute's actual language.                   The language imposes no such

limitation, instead flatly imposing a duty to provide a credit or

rebate    to     any    subscriber      whose        service   is     interrupted          for

sufficient       duration.          Charter     nevertheless        claims          that   the

legislature would have used the plural form, "subscribers," rather

than the term "any subscriber," if it intended cable providers to

give credits to all subscribers who lost service. Charter does not

                                             -11-
cite any legal precedent, nor any grammatical rule, to support its

argument, and we find it illogical: the statute's language plainly

applies without limitation to all subscribers who lose service for

twenty-four hours or more, just as a rule prohibiting "any person"

less than thirty-five years old from becoming president applies to

all such people despite its use of the singular word "person." See

U.S. Const. art. II, § 1, cl. 4.       Similarly, we see no basis for

Charter's claim that the legislature would have used the term

"automatic" if it intended cable providers to grant refunds to all

subscribers who lost service.   Although inclusion of that word in

the statute would have provided belt-and-suspenders support for our

conclusion, it does not follow that the word's absence leads us to

disregard the clear meaning of the words the legislature actually

used.

          Even the implicit limitation made express in Charter's

agreement -- that Charter knows or should have known of the

interruption -- is not so limited as to apply only when Charter's

knowledge arises from a consumer complaint or request.     If Charter

knows, for example, that it is not transmitting to an entire area

because one of its own facilities is not passing along a signal, we

can conceive of no reason why the Massachusetts legislature would

have intended -- but not written into the statute -- a requirement

that subscribers in that area must communicate to Charter what it

already knows or should know in order to receive a credit.

                                -12-
          Of course we do not know -- or suggest -- that Charter

failed to provide a credit or rebate to subscribers whom it knew

(or should have known) suffered a service interruption for twenty-

four or more hours.   Also not raised by this appeal is when exactly

service is "interrupted" under the statute.5       On a review of

dismissal of this complaint under Rule 12(b)(6), rather, we assume

that plaintiffs suffered a covered service interruption, of which

Charter was aware, simply because it is plausibly alleged.

          We therefore assume that Charter has conducted itself and

is currently asserting a right to continue conducting itself in a

manner that we find to be violative of the licensing term that

Massachusetts' legislature viewed as sufficiently important as to

be a required term of all such licensing agreements.   The question

is whether plaintiffs can maintain a private cause of action as a

result of this assumed breach.      We now analyze that question,

bearing in mind that the following discussion, to the extent it

considers claims for damages, applies only to plaintiff Thompson.

          1.   Contract Claims

          The plaintiffs contend that they can sue as third-party

beneficiaries to enforce the licensing agreements incorporating the

statutory mandate. Under Massachusetts law, to prevail on a third-

     5
        Charter argues as a matter of fact that the plaintiffs'
service interruption was outside its control, and as a matter of
law that it was therefore not obligated to provide credits. As
this appeal provides no occasion to find facts, we also express no
view whatsoever on Charter's proffered reading of the law.

                                 -13-
party beneficiary claim, a plaintiff must establish that the

"language and circumstances of the contract show that the parties

to the contract clearly and definitely intended the beneficiary to

benefit from the promised performance."                   Cumis Ins. Soc'y, Inc. v.

BJ's Wholesale Club, Inc., 455 Mass. 458, 466 (2009) (internal

quotation     marks,     alterations         omitted).            Because    government

contracts    by     their    very     nature       tend    to    benefit    the   public,

Massachusetts courts apply a presumption against finding third-

party liability in assessing those contracts, overcome only where

the language and circumstances of the contract make it particularly

clear that the parties intended members of the public to possess

enforcement power.          See MacKenzie v. Flagstar Bank, FSB, 738 F.3d

486,   491   (1st    Cir.     2013)    (applying          Massachusetts      law).     In

assessing     attempts       by     third     parties       to    enforce    government

contracts, we pay special heed to "[t]he distinction between an

intention to benefit a third party and an intention that the third

party should have the right to enforce that intention," with only

the latter supporting third-party enforcement. 9 J. Murray, Corbin

on Contracts § 45.6, p. 92 (rev. ed. 2007) (quoted in Laguer v.

OneWest Bank, FSB, 2013 WL 831055, at *11 (Mass. Super. Feb. 27,

2013)).

             Here, the plaintiffs submitted with their complaint a

copy of one licensing agreement between Charter and a Massachusetts

municipality. We will assume for the purposes of this opinion that

                                            -14-
the agreement is identical in all material respects to any other

licensing agreement, with a different municipality, that might

apply to the plaintiffs' claims.          The contract requires Charter to

"grant a pro rata credit or rebate to any Subscriber whose entire

Cable   Service     is    interrupted     for       twenty-four     (24)   or   more

consecutive hours, if the interruption was not caused by the

Subscriber and the Licensee knew or should have known of the

service interruption."            The plaintiffs are correct that this

provision   seems      intended    to   benefit      cable   customers     such    as

themselves, and the contract requires Charter to make payment

directly to those customers, lending support to their claim.                      See

Pub. Serv. Co. of New Hampshire v. Hudson Light & Power Dep't, 938

F.2d 338, 342 (1st Cir. 1991).                  The contract provision thus

resembles the illustration offered by the Second Restatement of

Contracts of a government contract that does create enforceable

rights in third parties: "A, a municipality, enters into a contract

with B, by which B promises to build a subway and to pay damages

directly    to   any     person   who   may    be    injured   by    the   work   of

construction."      Restatement (Second) of Contracts § 313 illus. 3

(1981); see also MacKenzie, 738 F.3d at 491 (relying on this

section of the restatement in applying Massachusetts law).

            We are nevertheless persuaded by the language of the

contract as a whole that the parties did not intend individuals to

hold power to enforce it. The contract includes a separate section

                                        -15-
that spells out in detail how the contract can be enforced.

According to the contract, the municipality may seek specific

performance, monetary damages, or revocation of the license.                      It

must first notify Charter of an alleged breach, then wait thirty

days for Charter to either cure the default or explain why it feels

no cure is required. If the municipality is not satisfied, it must

schedule a public hearing at which Charter may offer evidence.

Only       after    those    requirements    have     been    fulfilled   may     the

municipality pursue a remedy. Where the parties have provided such

specific and elaborate procedures as prerequisites to enforcement,

we   cannot        treat    the   plaintiffs'     attempt    to   circumvent   those

procedures as consistent with the parties' intent.6

               We note that the dismissal of the plaintiffs' third-party

beneficiary claim does not deprive them of any opportunity for

relief under the licensing agreement.                 Rather, in situations in

which an elected local government holds enforcement power, citizens

can seek recourse by acting through the political process to cause

the municipality to seek a remedy in the form of credits for all

affected      consumers.          But   because    the   agreement    here     cannot

       6
        Although neither party cites Astra USA, Inc. v. Santa Clara
County, California, 131 S. Ct. 1342 (2011), it provides further
support for our decision. See id. at 1347 (rejecting under federal
common law an attempt by a third party to enforce a government
contract where the contract incorporated statutory obligations, and
suits by third parties "would undermine the [government's] efforts"
to enforce the obligations "harmoniously and on a uniform . . .
basis").

                                          -16-
plausibly support a third-party beneficiary claim, the political

process is the plaintiffs' only recourse to secure enforcement of

the agreements qua agreements.

             The    plaintiffs'      complaint      also   alleges     breach   of

"contracts     and/or    implied     contracts"      between    the     individual

plaintiffs and Charter. It appears that they refer here not to any

express contract but instead to an implied contract that arose when

they made advance payment for Charter's services.                    They have not

made anything other than a perfunctory effort to defend such a

claim on appeal, and so we affirm its dismissal.                     Finally, the

plaintiffs' claim for breach of the duty of good faith and fair

dealing fails because, for the reasons we have described above, the

plaintiff's        complaint    does    not    establish       any     contractual

relationship between them and Charter.              See MacKenzie, 738 F.3d at

493.

             2. The Massachusetts Unfair and Deceptive Trade Practices
             Statute

             Although third-party beneficiary principles provide no

basis on which the plaintiffs can sue Charter for breach of its

promise to municipalities, Massachusetts' legislature has provided

an alternative path to a similar destination, without requiring any

inquiry   into      common     law   notions   of    intended    beneficiaries.

Specifically, Chapter 93A of the Massachusetts code authorizes

consumers to sue for "[u]nfair methods of competition and unfair or

                                       -17-
deceptive    acts   or   practices     in   the   conduct   of   any    trade   or

commerce."    Mass. Gen. Laws ch. 93A, § 2(a).

             In considering whether a particular act or practice

violates the unfairness prong of Chapter 93A, Massachusetts courts

assess: "(1) whether the practice is within at least the penumbra

of some common-law, statutory, or other established concept of

unfairness; (2) whether it is immoral, unethical, oppressive, or

unscrupulous; and (3) whether it causes substantial injury to

consumers (or competitors or other businessmen)."                Massachusetts

Eye & Ear Infirmary v. QLT Phototherapeutics, Inc., 412 F.3d 215,

243 (1st Cir. 2005) (quoting PMP Assocs., Inc. v. Globe Newspaper

Co., 366 Mass. 593, 596 (1975)) (internal alterations omitted).

For the practice to fall within the penumbra of a statute's concept

of   unfairness,    it    need   not     actually    violate     the    statute.

Otherwise, there would have been no need for the Massachusetts

Supreme Judicial Court to refer to penumbras.                    Cf. Kattar v.

Demoulas, 433 Mass. 1, 12-13 (2000) (holding that Chapter 93A

"makes conduct unlawful which was not unlawful under the common law

or any prior statute" (internal alteration omitted)). Furthermore,

because "there is no limit to human inventiveness in this field,"

Massachusetts courts evaluate unfair and deceptive trade practice

claims based on the circumstances of each case.                        Id. at 13

(internal quotation marks, alteration omitted).              In general, the

evaluation of what constitutes an unfair trade practice is for the

                                       -18-
finder of fact, subject to the court's performance of a legal gate-

keeping function.       Milliken & Co. v. Duro Textiles, LLC, 451 Mass.

547, 563 (2008).

             A recent decision by the Massachusetts Supreme Judicial

Court makes clear that a failure by Charter to pay a credit in

accord with its statutorily-imposed contractual obligation would

likely violate Chapter 93A.         See Casavant v. Norwegian Cruise Line

Ltd., 460 Mass. 500, 504 (2011).             In Casavant, a state regulation

required sellers of travel services to disclose refund policies to

consumers.      Id.    The regulations further provided that, should a

seller fail to disclose its refund policy to a customer who had

purchased services, the customer could cancel his or her contract

and receive a full refund.          Id.    Analyzing a cruise line's failure

to   provide    a     refund   in   accordance      with    these   regulations,

Massachusetts' highest court found such a clear violation of

Chapter   93A    that    it    reversed     a    contrary   conclusion   by   the

factfinder.     Id. at 504-05.

             To be sure, this case differs from Casavant in that no

regulation literally required that Charter provide credits to

consumers.      Rather, a regulation required Charter to promise it

would do so in specified circumstances.              But actually providing a

credit is certainly within at least the penumbra of the statutory

mandate that Charter promise to provide credits.               Why, after all,

would the legislature have required Charter to promise to pay if it

                                          -19-
did not intend for Charter to do so?        And if Charter breached such

a promise, it caused precisely the injury to consumers that the

legislature sought to avoid. Whether such a breach violated 93A as

a matter of law, as in Casavant, we need not decide at this stage.

We need only decide whether the alleged conduct plausibly makes out

a Chapter 93A claim.        It most certainly does.

            We acknowledge that this conclusion seems at first blush

at odds with our conclusion regarding the third party beneficiary

claim.   Any such appearance is misleading.       To the extent a duty is

merely created by contract, it makes sense that Massachusetts law

would leave it to the contracting parties to decide who can enforce

it.   To the extent that the duty also emanates from a legislative

judgment that it reflects fair treatment of customers, however, the

state    legislature   by    enacting   Chapter   93A   has   opted   to   let

consumers seek relief in court.            In short, the Massachusetts

legislature created two potential causes of action in the event of

a breach by Charter:         an action for breach of contract, and an

action under Chapter 93A, each subject to different procedures and

remedies.    The fact that Massachusetts, like other states, allows

the contracting parties to decide who can maintain an action for

breach of the contract does not mean that Massachusetts has allowed

the contracting parties to take away the consumers' rights under

Chapter 93A.

                                    -20-
           3.   Unjust Enrichment, Money Had and Received

           Finally, the plaintiffs' complaint asserts claims for

unjust enrichment and money had and received based on their own

individual dealings with Charter.7         Both claims rest on the notion

that Charter unfairly benefited by collecting money from the

plaintiffs for services not actually rendered.

            Charter's only preserved argument against these claims

is that "an express contract governs the relationship between the

Plaintiffs and Charter," precluding any quasi-contract claim.8

Charter is correct that damages for breach of contract and unjust

enrichment are mutually exclusive.           See Platten v. HG Bermuda

Exempted Ltd., 437 F.3d 118, 130 (1st Cir. 2006) ("Massachusetts

law does not allow litigants to override an express contract by

arguing   unjust   enrichment.").      Nevertheless,    it   is   generally

permissible to pursue alternative theories at the pleading stage.

See Fed. R. Civ. P. 8(d).    And, in any event, we cannot determine

     7
        We have described these causes of action as "very close in
character--one rooted in common law and the other equity
jurisprudence."    Jelmoli Holding, Inc. v. Raymond James Fin.
Servs., Inc., 470 F.3d 14, 21 (1st Cir. 2006). Their elements are
as follows: "Money had and received is based on money, or its
equivalent, which in equity and good conscience should be returned
to the claimant and is often styled as money that should be
returned where one is unjustly enriched at another's expense.
Unjust enrichment is an equitable claim with the same elements save
that it is not limited to enrichment by money, or its equivalent."
Id. at 17 n.2 (internal citations and quotation marks omitted).
     8
        Because it was not raised below, we will not consider
Charter's alternative argument that the claims are "deficient for
lack of sufficient pleading."

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at this stage of the case whether Charter is correct that an

express contract between the parties exists. In assessing a motion

to dismiss, we focus narrowly on the plaintiffs' complaint along

with any incorporated documents.           The plaintiffs say that their

complaint should not be interpreted as raising any claim based on

a contract between them and Charter, and the complaint undisputedly

did not incorporate any such contract, including the several formal

contracts that Charter later submitted.            Although we suspect that

there is indeed an express contract between the parties that will,

by its existence, foreclose a claim for unjust enrichment, we

simply cannot say now that it is implausible to think otherwise.9

            Consequently, we decline to find that the plaintiffs'

complaint forecloses their quasi-contract claims.

                            IV.     Conclusion

            For the reasons outlined above, we affirm the district

court's exercise of jurisdiction under the Class Action Fairness

Act but vacate the district court's grant of Charter's motion to

dismiss   under   Federal   Rules   of     Civil   Procedure   12(b)(1)   and

12(b)(6).   Costs are taxed against the appellees.

            So ordered.

     9
        Rules 26(f)(3)(B) and 56 of the Federal Rules of Civil
Procedure offer the district court plenty of discretion to have the
parties fish or cut bait on this specific issue without any
prolonged discovery, expense, or delay.

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