Court Opinion

ID: 4573616
Source: CourtListenerOpinion
Date Created: 2020-10-06 22:10:53.725891+00
Date Added: 2024-06-11T09:28:05.035910
License: Public Domain

10/06/2020
                IN THE COURT OF APPEALS OF TENNESSEE
                            AT NASHVILLE
                                 August 4, 2020 Session

                   CORED, LLC v. STEVE HATCHER ET AL.

                Appeal from the Chancery Court for Davidson County
                  No. 18-514, 18-699 Ellen Hobbs Lyle, Chancellor
                      ___________________________________

                           No. M2020-00083-COA-R3-CV
                       ___________________________________

This is an appeal from a company’s claim of a violation of the Tennessee Consumer
Protection Act against the individual owners of a limited liability company serving as its
contractor. In 2017, Cored, LLC entered into a construction contract with Astercor Group,
LLC for the construction of two homes in Nashville. A dispute arose as to the specifics of
the contract, and a complaint was filed against Cored, LLC, for breach of contract. In
response to the complaint against it, Cored, LLC filed its own complaint against the
individual owners of Astercor Group, LLC for violating the Contractor’s Licensing Act of
1994 and thus violating the Tennessee Consumer Protection Act. Although the respective
lawsuits were eventually consolidated, this appeal concerns only Cored, LLC’s lawsuit
against the individual owners of Astercor Group, LLC. The trial court ultimately dismissed
the lawsuit on the basis that the statute of limitations had run due to the company’s failure
to properly serve the individual owner defendants. Additionally, the trial court denied the
individual owners’ request for attorney’s fees pursuant to Tennessee Code Annotated
section 20-12-119(c). For the reasons stated herein, we affirm the trial court in both
respects.

 Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court Affirmed
                                  and Remanded

ARNOLD B. GOLDIN, J., delivered the opinion of the Court, in which KENNY ARMSTRONG
and CARMA DENNIS MCGEE, JJ., joined.

J. Brad Scarbrough and Adam O. Knight, Brentwood, Tennessee, for the appellants, Steve
Hatcher, and Carol Hatcher.

S. Joe Welborn, Petar A. Angelov and Thomas B. Hall, Nashville, Tennessee, for the
appellee, Cored, LLC.
                                                  OPINION

                            BACKGROUND AND PROCEDURAL HISTORY

       This appeal arises from a consolidated case wherein Cored, LLC (“Cored”) seeks to
hold Steve and Carol Hatcher (jointly, the “Hatchers”) personally liable for unlicensed
contracting performed by their company, Astercor Group, LLC (“Astercor”), a violation of
the Tennessee Consumer Protection Act (“TCPA”).1

        On March 20, 2017, Cored entered into a Construction Agreement (the
“Agreement”) with Astercor for the construction of two homes in Nashville. Per the
Agreement, Astercor was to furnish all labor, materials, equipment, and services necessary
to finish the development project, with payment to be made by Cored. However, disputes
arose between the parties as to their respective rights, obligations, and performance as
required under the Agreement. In May of 2018, Astercor filed a lawsuit against Cored
alleging breach of contract. Subsequently, in June 2018, Cored initiated the present action
by filing its own complaint (the “Complaint”) against the Hatchers, individually, in the
Davidson County Chancery Court, arguing that the Hatchers violated the Contractor’s
Licensing Act of 1994, and thus the TCPA.2

      Cored filed its complaint and had process issued against the Hatchers on June 25,
2018, and attempted to effectuate service by mail. Pursuant to Tennessee Rule of Civil
Procedure 3, Cored had 90 days from the issuance of the summons to serve process on the

        1
            Astercor initially filed suit against Cored for breach of contract in May of 2018. Cored responded
to this lawsuit and filed a counterclaim against Astercor as well as a separate lawsuit against the Hatchers
individually. The trial court ultimately consolidated the two lawsuits. As far as this record indicates, the
initial lawsuit filed by Astercor is still pending.
          2
            Tennessee Code Annotated section 62-6-136 provides:

                 (a) It is unlawful for any person, firm or corporation to represent itself as a licensed
contractor or to act in the capacity of a “contractor” as defined in §§ 62-6-102, or 62-37-103 [repealed],
and rules and regulations of this state, or any similar statutes, rules and regulations of another state, while
not licensed, unless such person, firm or corporation has been duly licensed under § 62-6-103 or § 62-37-
104 [repealed].
                 (b) In addition to the penalties set out in § 62-6-120, § 62-37-114 [repealed] or § 62 -37-
127 [repealed], a violation of this section shall be construed to constitute an unfair or deceptive act or
practice affecting the conduct of trade or commerce under the Tennessee Consumer Protection Act of 1977,
compiled in title 47, chapter 18, part 1; and, as such, the private right of action remedy under the Tennessee
Consumer Protection Act of 1977 shall be available to any person who suffers an ascertainable loss of
money or property, real, personal or mixed, or any other article, commodity or thing of value wherever
situated as a result of the violation.
                 (c) An individual who violates this section and would, but for this section, have limited
liability as owner of an entity having limited liability protection, including, but not limited to, a corporation,
is personally liable for the individual’s own representations, act or omissions to the same extent as if that
individual rendered the representations, act or omissions as an individual.
                                                      -2-
Hatchers. In the event that it did not properly serve process within 90 days, Cored would
need to continue the action by obtaining issuance of new process within one year from the
issuance of the previous process in order to rely on the original commencement of the
action to toll the statute of limitations under the TCPA.3

        Certified copies of the summonses with copies of Cored’s Complaint were then sent
via certified return receipt mail to the Hatchers on June 29, 2018. The address used by
Cored for service on the Hatchers was a postal box at a UPS store where the Hatchers
received their mail. Upon delivery of the envelopes containing the summonses and
Complaint, a UPS store employee, Carin Koop, (“Ms. Koop”), signed the return receipt
card acknowledging receipt of the envelopes. The Hatchers filed an answer to Cored’s
complaint (“Answer”) on October 12, 2018, wherein they asserted the affirmative defense
of insufficiency of service of process. Specifically, the Hatchers stated that Ms. Koop was
not an agent authorized by appointment or by law to receive service of process on their
behalf.

        On June 27, 2019, the Hatchers filed a Motion for Judgment on the Pleadings (the
“Motion”) to dismiss Cored’s Complaint for failure to state a claim upon which relief can
be granted. On July 10, 2019, the Hatchers filed four declarations in support of their
motion.4 Specifically, the Hatchers argued that because they were never properly served
within 90 days of the issuance of the initial summonses as required under Rule 3 and Cored
never reissued the summonses within a year from the date of issuance of the prior process,
the statute of limitations under the TCPA had run, and any such claims in that regard were
now barred. See Tenn. Code Ann. § 47-18-110; Schmank v. Sonic Auto., Inc., No. E2007-
01857-COA-R3-CV, 2008 WL 2078076, at *2 (Tenn. Ct. App. May 16, 2008) (“The
Tennessee Consumer Protection Act provides that an individual or private action
commenced for injury resulting from an unfair or deceptive act or practice ‘shall be brought
within one (1) year from a person’s discovery of the unlawful act or practice.’”).

       On July 8, 2019, Cored filed a response to the Hatchers’ Motion, arguing that service
had been proper. On August 13, 2019, the trial court denied the Hatchers’ Motion without
prejudice in order to allow Cored an opportunity to conduct discovery on the issue of
whether Cored obtained proper service on the Hatchers in June of 2018.

       3
           According to Tennessee Rule of Civil Procedure 3,

      [i]f process remains unissued for 90 days or is not served within 90 days from issuance . .
      . the plaintiff cannot rely upon the original commencement to toll the running of a statute
      of limitations unless the plaintiff continues the action by obtaining issuance of new process
      within one year from the issuance of the previous process or, if no process is issued, within
      one year of the filing of the complaint.
      4
         Included were the declarations of Steve Hatcher, Carol Hatcher, Carin Koop and Myroslav
Kuzmyn.
                                                  -3-
       While Cored initially issued subpoenas and noticed depositions, it ultimately
decided not to conduct any additional discovery on the issue of service. Instead, the
Hatchers allege that on September 27, 2019, Cored withdrew its subpoenas and cancelled
the depositions scheduled for October 1, 2019.5 Thereafter, the Hatchers filed a renewed
motion to dismiss the complaint (the “Renewed Motion”), again claiming that the statute
of limitations had run on Cored’s claim, as well as seeking an award of their attorney’s fees
pursuant to Tennessee Code Annotated section 20-12-119(c).6 In response to the Hatchers’
Renewed Motion, Cored filed a response, arguing again that the original Complaint was
properly served upon the Hatchers and that the Hatchers should be equitably estopped from
arguing insufficiency of process, among other arguments.

        By order dated December 5, 2019, the trial court granted the Hatchers’ Renewed
Motion but denied their request for an award of attorney’s fees pursuant to Tennessee Code
Annotated section 20-12-119(c), concluding that the Renewed Motion did not fit the
circumstances of an initial dismissal as contemplated by the statute. The Hatchers timely
filed a notice of appeal in this Court.

                                         ISSUES PRESENTED

      The Hatchers raise only one issue in their brief: whether the trial court erred in
holding that the Hatchers were not entitled to attorney’s fees pursuant to Tennessee Code
Annotated section 20-12-119(c) by concluding that their Motion did not fit the
circumstances of an initial dismissal of the case as contemplated by the statute.

       Likewise, Cored raises a single issue for our review: whether the trial court erred in
granting the Hatchers’ Renewed Motion.

                                       STANDARD OF REVIEW

       The threshold question presented by this appeal is whether the trial court erred in
granting the Hatchers’ Renewed Motion that resulted in a dismissal of Cored’s claims

        5
          Nowhere in its brief does Cored address the alleged cancellation of depositions and withdrawal
of subpoenas.
        6
          The statute relied upon by the Hatchers states in pertinent part,

                where a trial court grants a motion to dismiss pursuant to Rule 12 of the Tennessee
        Rules of Civil Procedure for failure to state a claim upon which relief may be granted, the
        court shall award the party or parties against whom the dismissed claims were pending at
        the time the successful motion to dismiss was granted the costs and reasonable and
        necessary attorney’s fees incurred in the proceedings as a consequence of the dismissed
        claims by that party or parties. The awarded costs and fees shall be paid by the party or
        parties whose claim or claims were dismissed as a result of the granted motion to dismiss.

        Tenn. Code Ann. § 20-12-119(c)(1).
                                                  -4-
under the TCPA. Under Tennessee procedural law, a motion for judgment on the pleadings
is effectively treated as a motion to dismiss for failure to state a claim upon which relief
can be granted. King v. Betts, 354 S.W.3d 691, 709 (Tenn. 2011) (citing Timmins v.
Lindsey, 310 S.W.3d 834, 838 (Tenn. Ct. App. 2009)); Waldron v. Delffs, 988 S.W.2d 182,
184 (Tenn. Ct. App. 1998) (citation omitted)).

       When reviewing a trial court’s order granting a motion for judgment on the
pleadings, we must use the same standard of review we use to review orders granting a
motion to dismiss for failure to state a claim. Young v. Barrow, 130 S.W.3d 59, 63 (Tenn.
Ct. App. 2003) (citing Waller v. Bryan, 16 S.W.3d 770, 773 (Tenn. Ct. App. 1999)).
Therefore, “we must accept as true ‘all well-pleaded facts and all reasonable inferences
drawn therefrom’ alleged by the party opposing the motion.” Cherokee Country Club, Inc.
v. City of Knoxville, 152 S.W.3d 466, 470 (Tenn. 2004) (quoting McClenahan v. Cooley,
806 S.W.2d 767, 769 (Tenn. 1991)). Additionally, we “review the trial court’s decision de
novo without a presumption of correctness.” Young, 130 S.W.3d at 63 (citing Stein v.
Davidson Hotel Co., 945 S.W.2d 714, 716 (Tenn. 1997)). A court should uphold the trial
court’s grant of a motion “only when it appears that the plaintiff can prove no set of facts
in support of a claim that will entitle him or her to relief.” Id.

       In proceeding on a motion to dismiss,

               [i]f either or both of the parties submit evidentiary materials outside
       the pleadings in support of or in opposition to a [motion to dismiss for failure
       to state a claim] and the trial court decides to consider these materials, the
       trial court must convert the motion to dismiss to a motion for summary
       judgment and notify the parties that it has made the conversion[.]

See Staats v. McKinnon, 206 S.W.3d 532, 543 n.14 (Tenn. Ct. App. 2006) (internal
citations omitted). “Tennessee case law on this issue views the matters outside the
pleadings as ‘extraneous evidence.’” Patton v. Estate of Upchurch, 242 S.W.3d 781, 786
(Tenn. Ct. App. 2007) (quoting Pac. E. Corp. v. Gulf Life Holding Co., 902 S.W.2d. 946,
952 (Tenn. Ct. App. 1995)). The Patton Court went on to support this holding by citing to
the practices of federal courts to “view matters outside the pleading[s] as including any
written or oral evidence in support of or in opposition to the pleading that provides some
substantiation for and does not merely reiterate what is said in the pleadings.” Id. (quoting
BJC Health Sys. v. Columbia Cas. Co., 348 F.3d 685, 687 (8th Cir. 2003)). Therefore,
“matters outside the pleadings may include affidavits.” Id. at 786-87. Furthermore, Rule
12.02 states in pertinent part,

       [i]f, on a motion asserting the defense numbered (6) to dismiss for failure to
       state a claim upon which relief can be granted, matters outside the pleadings
       are presented to and not excluded by the court, the motion shall be treated as
       one for summary judgment and disposed of as provided in Rule 56, and all
                                            -5-
       parties shall be given reasonable opportunity to present all material pertinent
       to such a motion by Rule 56.

Tenn. R. Civ. P. 12.02.

       Summary judgment is appropriate where the moving party has demonstrated that
“there is no genuine issue as to any material fact and that the moving party is entitled to a
judgment as a matter of law.” Tenn. R. Civ. P. 56.04; Rye v. Women’s Care Ctr. of
Memphis, MPLLC, 477 S.W.3d 235, 250 (Tenn. 2015). “We review a trial court’s ruling
on a motion for summary judgment de novo, without a presumption of correctness.” Rye,
477 S.W.3d at 250 (citing Bain v. Wells, 936 S.W.2d 618, 622 (Tenn. 1997)). The burden
is upon the moving party to establish that its motion satisfies these requirements. See
Staples v. CBL Assocs., Inc., 15 S.W.3d 83, 88 (Tenn. 2000). Under the summary judgment
standards established in Rye, “the moving party may satisfy its burden of production either
(1) by affirmatively negating an essential element of the nonmoving party’s claim or (2)
by demonstrating that the nonmoving party’s evidence at the summary judgment stage is
insufficient to establish the nonmoving party’s claim or defense.” Rye, 477 S.W.3d at 264.

                                       DISCUSSION

      We first turn to Cored’s assertion that the trial court erred in granting the Hatchers’
Renewed Motion which, as discussed infra, we conclude should have technically been
considered to have converted to a motion for summary judgment given the trial court’s
consideration of matters outside of the pleadings. In its brief, Cored advances four separate
arguments to support its position on appeal that the trial court should have denied the
motion. We will address each of those arguments separately.

                    Cored’s Attempt to Serve Process on the Hatchers

       At issue is whether Cored’s Complaint was properly served on the Hatchers in June
of 2018 after being sent via certified return receipt mail to a mailing address which was a
postal box located in a UPS store and accepted and signed for by a UPS store employee.
Specifically, the trial court held that the UPS store employee who signed the return receipt
card was not an agent for the Hatchers for the purpose of accepting service of process on
their behalf. The trial court noted that this fact, combined with Cored’s subsequent failure
to obtain issuance of new process within one year from the previous issuance of process,
pursuant to Rule 3, resulted in the running of the statute of limitations on Cored’s claim:

       [T]he statute of limitations was not tolled by the filing of the Complaint
       because Cored failed to serve the Hatchers within 90 days of issuance of the
       summonses and failed to get service reissued within one year of June 25,
       2018. Therefore, Cored cannot rely upon the filing of this action and

                                            -6-
       issuance of the original summonses on June 25, 2018, to toll the running of
       the one-year statute of limitations for Cored’s TCPA claims.

      Tennessee Rule of Civil Procedure 4.04(1), which governs the service of process
upon individuals, provides that service shall be made as follows:

               Upon an individual other than an unmarried infant or an incompetent
       person, by delivering a copy of the summons and of the complaint to the
       individual personally, or if he or she evades or attempts to evade service, by
       leaving copies thereof at the individual’s dwelling house or usual place of
       abode with some person of suitable age and discretion then residing therein,
       whose name shall appear on the proof of service, or by delivering the copies
       to an agent authorized by appointment or by law to receive service on behalf
       of the individual served.

Tenn. R. Civ. P. 4.04(1) (emphasis added). “The language of this rule makes clear that ‘the
preferred method of service is upon the individual … [] by delivery of the summons and
complaint to the defendant personally.’” Hall v. Haynes, 319 S.W.3d 564, 572 (Tenn.
2010) (quoting Robert Banks, Jr. & June F. Entman, Tennessee Civil Procedure § 2-3(d),
at 2–26 (2d ed. 2004)).

       Notwithstanding the preferred method of service upon the individual, Tennessee
Rule of Civil Procedure 4.04(10) provides that service may also be effectuated by mail.
This rule provides as follows:

       Service by mail of a summons and complaint upon a defendant may be made
       by the plaintiff, the plaintiff’s attorney or by any person authorized by statute.
       After the complaint is filed, the clerk shall, upon request, furnish the original
       summons, a certified copy thereof and a copy of the filed complaint to the
       plaintiff, the plaintiff’s attorney or other authorized person for service by
       mail. Such person shall send, postage prepaid, a certified copy of the
       summons and a copy of the complaint by registered return receipt or certified
       return receipt mail to the defendant.

Tenn. R. Civ. P. 4.04(10). Additional requirements for effectuating service by mail are laid
out in Tennessee Rule of Civil Procedure 4.03(2) wherein it states that “[i]f the return
receipt is signed by the defendant, or by a person designated by Rule 4.04 or by statute,
service on the defendant shall be complete.” Therefore, in a case like the present one where
the return receipts are not signed by the defendants, service shall not be deemed complete
unless service is “to an agent authorized by appointment or by law to receive service on
behalf of the individual served” as per Rule 4.04.

       Taken together, Tennessee procedural rules permit service via certified return
                                       -7-
receipt mail, upon an agent authorized by law or appointed as such. See Hall, 319 S.W.3d
at 576-78. This concept is illustrated in Hall v. Haynes, wherein plaintiffs filed a civil action
against MedSouth and one of its physicians, alleging medical malpractice. See id. at 567.
At issue was whether plaintiffs properly effectuated service upon the defendants. Id. There,
plaintiffs attempted to serve process upon the defendant physician three times: twice upon
two separate customer service representatives, and once upon the accounts payable clerk.
Id. at 568-70. Specifically, the dispositive question turned on whether any of the
individuals upon whom service was attempted could be considered agents authorized by
appointment to receive service of process on behalf of the defendant physician. Id. at 570.
The plaintiffs contended that the accounts payable clerk was authorized to receive service
of process for the complaint because she was one of the employees who regularly signed
for certified mail and evidence was presented that supported this contention. Id. at 578-79.
However, the Tennessee Supreme Court found that “[s]uch authority does not ipso facto
establish that [the accounts payable clerk] was an agent authorized by appointment to
receive service of process for [the defendant physician].” Id. at 579. The Court noted that
“[a]cting as the defendant’s agent for some other purpose does not make the person an
agent for receiving service of process . . . [n]or is the mere fact of acceptance of process
sufficient to establish agency by appointment.” Id. at 573 (citing Arthur v. Litton Loan
Servicing LP, 249 F. Supp. 2d 924, 929 (E.D. Tenn. 2002)). Ultimately, the Court found
for defendants, holding that neither of the three employees of MedSouth constituted agents
for the purpose of receiving service of process on behalf of the defendant physician. Id. at
585.

       In the present case, Cored attempted to serve process on the Hatchers utilizing Rule
4.04(10) when it sent certified copies of the summonses along with copies of the complaint
via certified return receipt mail to the Hatchers’ mailing address, which was given as 401
S. Mt. Juliet Rd. #235-153, Mt. Juliet, Tennessee 37122. This address belonged to a postal
box at a local UPS store where the Hatchers received their mail rather than an actual home
or business address. Upon delivery of the summonses, Ms. Koop, a UPS employee,
accepted the certified mail and signed the return receipt cards. Cored takes the position
that Ms. Koop, as an employee at the location where the Hatchers receive their mail,
constitutes an agent for the purposes of accepting service of process on behalf of the
Hatchers. The Hatchers instead argue that Ms. Koop was never authorized or appointed
by law to serve as an agent for the purpose of accepting service of process on their behalf.

        Tennessee Rule of Civil Procedure 4.04(10) provides that a plaintiff is permitted to
serve a summons and a complaint upon a defendant via mail. However, Rule 4.03(2)
plainly requires the signature of the defendant or by a person designated under Rule 4.04
or statute for service to be complete. Cored asserts that Ms. Koop’s signature on the return
receipt cards constitutes complete service because she accepted the envelopes as an agent
for the Hatchers. However, there is nothing in the record on appeal reflecting an
authorization by appointment by the Hatchers or by law making Ms. Koop their agent for
the purpose of accepting service of process.
                                            -8-
        Moreover, the Hatchers submitted four declarations with their motion to dismiss,
including one from Ms. Koop, stating that “at no time” was she ever authorized by the
Hatchers to be their agent for accepting service of process. Although the initial motion was
denied by the trial court to give Cored an opportunity to conduct discovery on this issue, it
failed to present any countervailing declarations or affidavits contradicting the assertions
in the Hatchers’ declarations.

       Once Cored became aware that service of process was a concern, per the Hatchers’
Answer to its Complaint in October of 2018, it still had the opportunity to obtain reissuance
of service of process and to utilize one of the other methods to obtain service available to
it under Rule 4.04. However, Cored never attempted to seek reissuance of service of
process and obtain proper service on the Hatchers despite the fact that there was still
substantial time remaining to do so. Because Cored failed to obtain issuance of new process
within one year from the date of the issuance of the previous process, the one-year statute
of limitations on its TCPA claim was not tolled and ultimately ran.

       Whether the Hatchers Waived the Defense of Insufficient Service of Process

       Cored’s next argument is that the Hatchers should be estopped from arguing
insufficiency of service of process based on the Hatchers’ conduct in this case. As we
perceive it, this argument advances two points of contention. As an initial matter, Cored
asserts that the Hatchers’ mere participation in this litigation evidences a waiver of their
insufficiency of service of process defense.

        As to this concern specifically, Cored argues that the Hatchers waived any right to
argue insufficient service of process as a defense because they “participated in discovery,
made agreements through their counsel with [Cored’s] counsel, and moved for a scheduling
order or, in the alternative, to set the case for trial.” Cored’s position is that by filing a
motion for a scheduling order or, in the alternative, setting the case for trial, the Hatchers
“unequivocally recognized that [Cored’s] claims against [the Hatchers] were properly
pending” and therefore cannot assert an affirmative defense of insufficient service of
process. Contrary to Cored’s argument, however, “Tennessee courts have ‘consistently
held that participating in litigation does not constitute a waiver of insufficient service of
process after the defense has been properly pled in an answer.’” Webster v. Isaacs, No.
M2018-02066-COA-R3-CV, 2019 WL 3946093, at *6 (Tenn. Ct. App. July 9, 2019)
(quoting Krogman v. Goodall, No. M2016-01292-COA-R3-CV, 2017 WL 3769380, at *8
(Tenn. Ct. App. Aug. 29, 2017) (citations omitted)). Here, as we have already noted, the
Hatchers filed an answer in October of 2018, specifically raising insufficiency of service
of process as an affirmative defense.

      Cored cites a string of Tennessee cases holding that a defendant’s subsequent
conduct in a case effectively waived any argument concerning insufficiency of service of
process, but these cases can be distinguished from the present case. For example, Cored’s
                                            -9-
reliance on Faulks v. Crowder, 99 S.W.3d 116 (Tenn. Ct. App. 2003), is respectfully
misplaced. As the Hatchers point out in their brief, Faulks involved a service of process
issue where process was reissued and attempted a second time. Id. at 124-26. After service
of process was attempted a second time, the defendant filed an answer and did not raise the
defense of insufficient service of process. Id. Instead, she waited nearly two years after the
filing of her answer to raise the issue. Id. As a result, this Court deemed defendant to have
waived the defense. Id. There are no similar facts present in this case. Here, Cored did not
reissue process within the time permitted by Tennessee Rule of Civil Procedure 3 or at any
time. The Hatchers timely filed their Answer in which they asserted the affirmative defense
of insufficient service of process. Because the Hatchers properly plead the defense in their
Answer, the actions taken by them subsequent to this Answer did not waive this defense.

       In addition to its argument regarding the Hatchers’ participation in the lawsuit,
Cored argues that the Hatchers should be estopped from asserting the insufficiency of
service of process defense by pointing to their failure to respond to alleged discovery
requests. Specifically, Cored points to the Hatchers’ purported bad faith conduct as to why
estoppel is appropriate here. In its brief, Cored states that it served interrogatories on the
Hatchers in February of 2019 and did not receive a response. Cored claims that during a
Local Rule 22 conference,7 the Hatchers’ counsel agreed to serve their responses to the
interrogatories by June 10, 2019. However, the Hatchers’ counsel disputes this in their
reply brief. Because the record on appeal does not contain either the interrogatories in
question or a record of any purported agreement between the parties, we cannot consider
what may have been agreed upon as to the interrogatories, the exact information that was
sought or the relevance it might have as to Cored’s failure to have process reissued during
the approximately eight-month period it had to do so.

        The record does make clear, however, that Cored failed to make any effort to reissue
service. Regardless of any alleged bad faith conduct on part of the Hatchers, it was not
necessary for Cored to receive the responses to these alleged interrogatories prior to
reissuing process and thereby tolling the running of the statute of limitations or availing
itself of the other avenues of service of process provided for in Rule 4.04. Our review of
the record on appeal reflects that Cored took no further action to remedy the insufficient
service of process on the Hatchers, and the trial court entered its order in favor of the
Hatchers on December 12, 2019. Based on the record before us and for the reasons stated
above, we reject Cored’s position that the Hatchers should be estopped from asserting the
defense of insufficient service of process.

      Whether the Hatchers Waived Their Right to a Statute of Limitations Defense

       Cored also argues that the Hatchers waived their right to plead the statute of

       7
         In Davidson County, a Local Rule 22 conference pertains to discovery and motions related to
discovery.
                                              - 10 -
limitations as a defense under the TCPA. Specifically, Cored asserts that, because the
Hatchers failed to assert the statute of limitations as an affirmative defense in their initial
Answer in October of 2018, it was waived.

       In general, Rule 12.02 of the Tennessee Rules of Civil Procedure requires “[e]very
defense, in law or fact, to a claim for relief in any pleading, whether a claim, counterclaim,
cross-claim, or third-party claim, shall be asserted in the responsive pleading thereto if one
is required,” although it also permits certain defenses to be made, at the option of the
pleader, by a motion in writing. Tenn. R. Civ. P. 12.02. Moreover, pursuant to Rule 12.08,
“[a] party waives all defenses and objections which the party does not present either by
motion as hereinbefore provided, or, if the party has made no motion, in the party’s answer
or reply.” Tenn. R. Civ. P. 12.08. Since the statute of limitations is specifically enumerated
as an affirmative defense, it must generally be pled in response to a preceding pleading or
risk waiver of the defense. See Tenn. R. Civ. P. 8.03.

        Cored argues that the Hatchers failed to plead the statute of limitations as an
affirmative defense in their Answer filed in October of 2018. Furthermore, Cored asserts
that the Hatchers never requested leave from the trial court, nor did they seek permission
to assert the statute of limitations as a defense subsequent to the filing of their Answer.
Rather, the Hatchers filed a Motion to Dismiss on June 27, 2019, the day after the statute
of limitations became a viable defense for them. In essence, Cored’s argument is that the
Hatchers should have been required to have pled the affirmative defense of the statute of
limitations in their initial Answer in October of 2018, a full eight months before it became
a viable defense.

        However, Cored’s argument misconstrues the requirements under Tennessee
procedural law. Although Rule 12.02 plainly states that a defense to a claim for relief “shall
be asserted” in a responsive pleading, the Rule permits certain defenses to be asserted at
the option of the pleader by a motion. See Tenn. R. Civ. P. 12.02. Among these defenses
is the failure to state a claim upon which relief can be granted. Tenn. R. Civ. P. 12.02(6).
In this case, the statute of limitations was not a viable defense in October of 2018, when
the Hatchers filed their Answer to Cored’s Complaint. It did not become viable until June
of 2019 due to Cored’s failure to properly serve the Hatchers or otherwise toll the statute
of limitations by seeking reissuance of the summonses within the time provided by
Tennessee Rule of Civil Procedure 3. The Hatchers could not have waived a defense not
yet available to them. Instead, once it became a viable defense, the Hatchers promptly filed
a Motion to Dismiss under Rule 12.02(6), asserting that Cored failed to state a claim against
them for which relief could be granted based on the running of the statute of limitations.

        Furthermore, at oral argument, Cored’s counsel could point to no Tennessee case
law, nor has this Court found any, that supports the notion that a party waives a statute of
limitations defense that is not yet viable if it is not pled by motion or in its responsive
pleading. It is clear here that the Hatchers, upon the running of the statute of limitations,
                                            - 11 -
immediately filed a Rule 12.02(6) motion arguing that the statute of limitations had run,
and we, therefore, conclude that the defense was timely raised and not waived.

    Whether the Trial Court Erred by Not Exercising Its Discretion Under Rule 6.02

        Cored’s final argument centers on its position that the trial court erred in not using
its discretion pursuant to Tennessee Rule of Civil Procedure 6.02 to enlarge the time
allotted for it to serve the Hatchers with process. Prior to granting the Hatchers’ Renewed
Motion, Cored requested the trial court, pursuant to Rule 6.02, to enlarge the time under
Rule 3 to allow it to obtain issuance of new process in order to toll the statute of limitations
based on excusable neglect. However, the trial court rejected Cored’s arguments and
denied the request.

       Rule 6.02 of the Tennessee Rules of Civil Procedure states as follows:
       When by statute or by these rules or by a notice given thereunder or by order
       of court an act is required or allowed to be done at or within a specified time,
       the court for cause shown may, at any time in its discretion (1) with or
       without motion or notice order the period enlarged if request therefor is made
       before the expiration of the period originally prescribed or as extended by a
       previous order, or (2) upon motion made after the expiration of the specified
       period permit the act to be done, where the failure to act was the result of
       excusable neglect.

Tenn. R. Civ. P. 6.02. The Tennessee Supreme Court has adopted the United States
Supreme Court’s “comprehensive framework” in evaluating a party’s claim for excusable
neglect. See Williams v. Baptist Mem’l Hosp., 193 S.W.3d 545, 551 (Tenn. 2006). There
are four factors a deciding court must look at when determining whether a party’s action
or failure to act was the result of excusable neglect. These factors are: “(1) the risk of
prejudice to parties opposing the late filing, (2) the delay and its potential impact on the
proceedings, (3) the reasons why the filings were late and whether the reasons were within
the filer’s reasonable control and (4) the good or bad faith of the filer.” Id. (citing Pioneer
Inv. Servs. Co. v. Brunswick Assocs. Ltd. P’ship, 507 U.S. 380, 395 (1993)). This Court
most recently approached this issue in Webster v. Isaacs, No. M2018-02066-COA-R3-CV,
2019 WL 3946093 (Tenn. Ct. App. Aug. 21, 2019). We noted that “this [C]ourt has ‘held
that the party’s reason for failing to meet the deadline may be the single most important of
the four factors.’” Id. at *3 (quoting Kenyon v. Handal, 122 S.W.3d 743, 756 (Tenn. Ct.
App. 2003)). In analyzing this particular factor, a court should examine a party’s reasons
to determine “(1) whether the circumstances involved were under a party’s own control,
and (2) whether the party was paying appropriate attention to the matter in light of the
surrounding circumstances.” Id. (quoting State ex rel. Sizemore v. United Physicians Ins.
Risk Retention Grp., 56 S.W.3d 557, 569-70 (Tenn. Ct. App. 2001)). Furthermore, “[w]e
review a trial court’s decision to grant or deny a Tenn. R. Civ. P. 6.02 motion for
enlargement under an abuse of discretion standard.” Id. at *2 (citing Williams, 193 S.W.3d
- 12 -
at 551). “A trial court abuses its discretion when it ‘applie[s] an incorrect legal standard,
or reache[s] a decision which is against logic or reasoning that cause[s] an injustice to the
party complaining.’” Id. (quoting Eldridge v. Eldridge, 42 S.W.3d 82, 85 (Tenn. 2001)
(citation omitted)). Therefore, as a reviewing court, we are not permitted “to substitute
[our] judgment for that of the trial court.” Id. (quoting Williams, 193 S.W.3d at 551).

        The trial court in Webster determined that the first, second, and fourth factors as to
excusable neglect had no significant impact on its determination, and it instead focused
solely on the third factor. Id. at *3. In evaluating this third factor, the trial court determined
that “serving [d]efendant and reissuing summons was within the reasonable control of
[p]laintiffs’ counsel, and counsel failed to pay attention to the delay” after the defendant’s
answer to the complaint put the plaintiffs on notice that he had not been served. Id. In that
case, the defendant’s answer was filed within the statute of limitations, allowing plaintiffs
time to properly serve defendant and thus toll the statute of limitations. However, because
plaintiffs failed to do so despite being put on notice of defect of service, the trial court
found that this did not constitute excusable neglect under Rule 6.02. Id.

       The appellants in Webster attempted to rely on Edwards v. Herman, No. E2017-
01206-COA-R9-CV, 2018 WL 2231090 (Tenn. Ct. App. May 16, 2018). In Edwards, this
Court concluded that a “trial court could properly utilize Tennessee Rule of Civil Procedure
6.02 to enlarge the timeframe for reissuance of service of process found in Rule 3 when
the complaint was properly filed within the statute of limitations and based upon an
adequate showing of ‘excusable neglect.’”8 Id. at *7 (citing Maness v. Garbes, No. M2008-
007907-COA-R3-CV, 2009 WL 837707, at *2 (Tenn. Ct. App. Mar. 26, 2009)). However,
in Edwards, the Court vacated the trial court’s determination of the presence of excusable
neglect due to insufficient findings and conclusions on the matter. Id. at *9. Therefore, like
the Webster Court, we do not look to Edwards as “instructive on the application of
        8
          In their brief, the Hatchers assert that allowing a trial court to exercise its discretion as permitted
under Rule 6.02(2) based on excusable neglect to extend the time for service of process would be “an
improper usurpation of the legislative branch” and would allow “trial courts discretion to extend/toll statutes
of limitation at their discretion.” Respectfully, this argument misinterprets Rule 6.02(2) and a trial court’s
discretion as permitted. Although there has yet to be a case where the court of appeals has upheld a trial
court’s extension of service of process due to excusable neglect, this is not to say it is not permitted. On the
contrary, as discussed previously in this Opinion,

                 [t]his Court has previously indicated that the deadline for reissuance and service
        of process contained in Tennessee Rule of Civil Procedure 3 can be extended, pursuant to
        Rule 6.02, in those instances when the complaint has been filed within the applicable
        statute of limitations but service of process was not timely effectuated due to excusable
        neglect.

         See Edwards, 2018 WL 2231090, at *5. Furthermore, in Webster, this Court acknowledges the
Edwards Court’s affirmation of a trial court’s utilization of Rule 6.02 to enlarge the timeframe for issuance
of service of process, but we remanded the case because the trial court also failed to make adequate findings
regarding excusable neglect. Webster, 2019 WL 3946093, at *4.
                                                     - 13 -
excusable neglect factors.” Webster, No. 2019 WL 3946093, at *4. However, the facts in
Webster are somewhat analogous to those presented here. There, the plaintiffs timely filed
a negligence suit in November of 2016, stemming from a November 2015 accident. Id. at
*1. Service of process, however, was insufficient, and the defendant appropriately plead
insufficiency of service of process in his answer in January of 2017, thereby putting
plaintiffs on notice of the defective service of process. Id. The plaintiffs failed to reissue
their summons until January of 2018, well over a year past the date of the issuance of the
previous summons in November of 2016, and had the defendant served the same day. Id.
The defendant then filed a motion to dismiss arguing that the suit was time barred because
the plaintiffs failed to timely serve the defendant with process. Id. In response, the plaintiffs
filed a motion for enlargement under Rule 6.02 seeking to enlarge the 12-month time frame
for obtaining new service of process set forth in Tenn. R. Civ. P. 3. Id. (footnote omitted).
The trial court denied the motion, finding that excusable neglect was not present. Id. at *3.
On appeal, the plaintiffs “acknowledged that their counsel’s failure to investigate the lack
of personal service sooner was negligent.” Id. at *4. However, they argued that this
negligence was excusable. Id. In so arguing, the plaintiffs noted that the initial return of
service was not returned to their counsel, but rather to the court clerk, and that while they
were put on notice by the pleading in defendant’s answer of the affirmative defense of
insufficiency of service of process, they were unaware of the date “upon which process
was returned unserved.” Id. However, this Court found no merit in the plaintiffs’ argument,
finding instead that the plaintiffs “failed to follow up with the process server or the trial
court clerk to determine whether they needed to effectuate alias service; they had almost
ten months to do so.” Id.

       Here, Cored simply restates the facts of its case and claims that it is entitled to “some
repair work.” It claims that there exist “numerous legitimate and good faith reasons” that
lead to the need for an extension, some of which it concedes to be within its own control.
However, based upon our review of the record and application of the present facts to the
factors laid out in Williams, this Court cannot agree with Cored’s interpretation of the facts.

       As in Webster, the trial court in this case found that the first, second, and fourth
factors as to excusable neglect have no significant impact. Instead, it found that the
dispositive factor concerns the reasons why the filings were late and whether the reasons
were within the filer’s reasonable control. In analyzing this particular factor, a court should
examine a party’s reasons to determine “(1) whether the circumstances involved were
under a party’s own control, and (2) whether the party was paying appropriate attention to
the matter in light of the surrounding circumstances.” Id. at *3 (quoting State ex rel.
Sizemore, 56 S.W.3d at 569-70).

       Based on the record before us, we conclude that the circumstances surrounding the
service of process on the Hatchers were exclusively within Cored’s control. It was put on
notice in October of 2018, based on the Hatchers’ Answer to its Complaint, that service
was insufficient. It had eight months to obtain reissuance of service of process in order to
                                           - 14 -
toll the statute of limitations but failed to do so. This was totally within its control. Any
actions allegedly taken by the Hatchers, regardless of alleged bad faith, had no bearing on
Cored’s own ability to toll the running of the statute of limitations in this case. See Tenn.
R. Civ. P. 3 (“If process remains unissued for 90 days or is not served within 90 days from
issuance . . . the plaintiff cannot rely upon the original commencement to toll the running
of a statute of limitations unless the plaintiff continues the action by obtaining issuance of
new process within one year from issuance of the previous process[.]”) (emphasis added).
Nevertheless, Cored took no action. Clearly from the facts in this record there was neglect
on the part of the plaintiff, but like the trial court, we conclude it was not excusable and
further conclude that the trial did not abuse its discretion in denying Cored’s request for
enlargement under Rule 6.02.

             Whether the Hatchers are Entitled to Fees Under Section 20-12-119(c)

        Next, we address the Hatchers’ appeal of the trial court’s decision not to award
attorney’s fees and costs pursuant to Tennessee Code Annotated section 20-12-119(c).
Specifically, the Hatchers assert that because the trial court dismissed Cored’s claims
against them under a Rule 12 Motion to Dismiss, that they are entitled to such fees pursuant
to the statute.

       Tennessee Code Annotated section 20-12-119(c)(1) states as follows:
       Notwithstanding subsection (a) or (b), in a civil proceeding, where a trial
       court grants a motion to dismiss pursuant to Rule 12 of the Tennessee Rules
       of Civil Procedure for failure to state a claim upon which relief may be
       granted, the court shall award the party or parties against whom the dismissed
       claims were pending at the time the successful motion to dismiss was granted
       the costs and reasonable and necessary attorney’s fees incurred in the
       proceedings as a consequence of the dismissed claims by that party or parties.
       The awarded costs and fees shall be paid by the parties whose claim or claims
       were dismissed as a result of the granted motion to dismiss.

Here, the trial court granted the Hatchers’ renewed motion to dismiss for failure to state a
claim which, on its face, is a Rule 12 motion. However, as discussed previously, when a
trial court entertains matters outside the pleadings in making its decision, a motion to
dismiss is converted to a motion for summary judgment. See Patton, 242 S.W.3d at 786
(citing Pac. E. Corp., 902 S.W.2d at 952).

       The Hatchers’ renewed motion for judgment on the pleadings to dismiss the
complaint for failure to state a claim under Rule 12.02(6) was treated by the trial court as
a Rule 12 motion requesting dismissal. However, in its order granting the Hatchers’ motion
to dismiss, the trial court expressly references the “Declarations of the Hatchers, Carin
Koop, and Myroslav Kuzmyn”, filed in support of its motion, regarding the issue of agency
for service of process. Because the trial court considered and relied upon the declarations
                                            - 15 -
filed by the Hatchers in reaching its decision on the motion, the motion should have been
converted by the trial court into a motion for summary judgment pursuant to Rule 56. See
Mitrano v. Houser, 240 S.W.3d 854, 859 (Tenn. Ct. App. 2007) (citing Hart v. Joseph
Decosimo & Co., LLP, 145 S.W.3d 67, 71 (Tenn. Ct. App. 2004)).

        Although the trial court erred in failing to treat the Hatchers’ Renewed Motion as
one for summary judgment, “this Court may affirm the trial court’s decision when rendered
on different grounds.” See Hill v. Lamberth, 73 S.W.3d 131, 136 (Tenn. Ct. App. 2001)
(citing Wood v. Parker, 901 S.W.2d 374 (Tenn. Ct. App. 1995)). Because the Hatchers’
Renewed Motion should have been converted to a motion for summary judgment, it does
not qualify as the motion referenced in the statute pursuant to which fees may be awarded.
See Craig v. Peoples Cmty. Bank, No. E2016-00575-COA-R3-CV, 2016 WL 7495185, at
*4 (Tenn. Ct. App. Dec. 30, 2016) (“Consequently, the matter was correctly treated as a
motion for summary judgment. The Bank’s motion for fees and costs under Tenn. Code
Ann. § 20-12-119(c) was correctly denied, because the motion was not properly considered
as a motion to dismiss under Tenn. R. Civ. P. 12.02(6).”). We, therefore, conclude that the
trial court reached the correct result on the attorney’s fees issue and affirm its refusal to
award attorney’s fees and costs “irrespective of the reasons stated.” Wood, 901 S.W.2d
374, 378 (quoting Clark v. Metropolitan Gov’t of Nashville and Davidson County, 827
S.W.2d 312, 317 (Tenn. App. 1991)).

                           Whether Cored’s Appeal is Frivolous

        Lastly, we address the Hatchers’ contention that they are entitled to damages
pursuant to Tennessee Code Annotated section 27-1-122 for a frivolous appeal. Under this
statute, damages may be recovered on the following terms:

       When it appears to any reviewing court that the appeal from any court of
       record was frivolous or taken solely for delay, the court may, either upon
       motion of a party or of its own motion, award just damages against the
       appellant, which may include, but not be limited to, costs, interest on the
       judgment, and expenses incurred by the appellee as a result of the appeal.

Tenn. Code Ann. § 27-1-122. Determining whether to award damages pursuant to
Tennessee Code Annotated section 27-1-122 “is a discretionary decision.” Young, 130
S.W.3d at 66-67 (citing Banks v. St. Francis Hosp., 697 S.W.2d 340, 343 (Tenn. 1985)).
In its brief, the Hatchers argue that Cored’s arguments asserted in its appeal are
“completely meritless.” A frivolous appeal is one that is “devoid of merit” or “has no
reasonable chance of succeeding.” Id. at 67 (citations omitted). Although Cored was not
successful on appeal, we cannot say that the appeal was “totally devoid of merit.” As such,
we decline to award the Hatchers damages pursuant to Tennessee Code Annotated section
27-1-122.

                                           - 16 -
                                       CONCLUSION

       Although we affirm the trial court’s order, finding that the statute of limitations had
run against any claim that Cored may have had against the Hatchers under the TCPA, we
decline to award the Hatchers attorney’s fees under Tennessee Code Annotated section 20-
12-119(c) as the motion to dismiss should have been converted to a motion for summary
judgment pursuant to Rule 56.04. Furthermore, because we do not conclude that Cored’s
appeal was frivolous, we decline to award the Hatchers any damages pursuant to Tennessee
Code Annotated section 27-1-122.

                                                     _________________________________
                                                     ARNOLD B. GOLDIN, JUDGE

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