Court Opinion

ID: 4570617
Source: CourtListenerOpinion
Date Created: 2020-09-29 13:00:42.145371+00
Date Added: 2024-06-11T13:30:37.721957
License: Public Domain

Case: 19-10361      Date Filed: 09/29/2020   Page: 1 of 22

                                                                          [PUBLISH]

               IN THE UNITED STATES COURT OF APPEALS

                        FOR THE ELEVENTH CIRCUIT
                          ________________________

                                 No. 19-10361
                           ________________________

                       D.C. Docket No. 1:17-cv-24284-JLK

MICHAEL FOX,

                                                                  Plaintiff-Appellant,

                                       versus

THE RITZ-CARLTON HOTEL COMPANY, L.L.C.,

                                                                 Defendant-Appellee.

                           ________________________

                   Appeal from the United States District Court
                       for the Southern District of Florida
                         ________________________

                               (September 29, 2020)

Before LUCK, ED CARNES, and MARCUS, Circuit Judges.

LUCK, Circuit Judge:

      If a Florida restaurant is going to add “an automatic gratuity or service charge”

to a customer’s bill, it must give notice “on the food menu and on the face of the
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bill” that the automatic gratuity is included. Fla. Stat. § 509.214. If a restaurant in

Miami-Dade County adds an “automatic tip,” it must post a notice “conspicuously,

either on a sign or in a statement on the business’s menu or price listing in the same

form and manner as the other items on the menu or price listing, and written in a

legible manner in English, Spanish and Creole.” Mia.-Dade County, Fla., Code of

Ordinances § 8A-110.1(3). And a Florida restaurant cannot include a gratuity or tip

as part of the taxable sales price for food and drinks if the gratuity is separately stated

on the customer’s receipt and the restaurant receives no benefit from the gratuity.

Fla. Admin. Code § 12A-1.0115(7)(a).

      Michael Fox, according to the allegations in his class action complaint, ate at

three restaurants over two days at the Ritz-Carlton Hotel Company, LLC’s

Key Biscayne location. At the first restaurant, Fox was charged an automatic

gratuity without notice. At the second restaurant, Fox was charged an automatic

gratuity with an inadequate and deceptive notice. And at the third restaurant, Fox

had to pay an automatic gratuity with an inadequate and deceptive notice, and he had

to pay sales tax on the gratuity. Fox, for himself and all the others who paid illegal

automatic gratuities and sales taxes at Ritz-Carlton’s forty-nine restaurants in Florida

over the last four years, sued the hotel for violating the Florida Deceptive and Unfair

Trade Practices Act and Florida’s tax regulations. Fox sought damages, a tax refund,

and declaratory and injunctive relief.

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      The district court dismissed the complaint for lack of subject-matter

jurisdiction because Fox did not have standing to sue on behalf of the customers that

paid automatic gratuities at Ritz-Carlton restaurants that Fox did not visit and

because Fox’s class claims did not meet the $5 million jurisdictional trigger under

the Class Action Fairness Act. The district court also dismissed the tax refund claim

for lack of subject-matter jurisdiction because Fox did not exhaust his administrative

remedies.

      We affirm the dismissal of the tax refund claim on exhaustion grounds. But

we agree with Fox that the district court erred in finding that he did not have standing

to represent the class because he only paid the illegal automatic gratuity at three of

Ritz-Carlton’s restaurants. And we agree with Fox that the class complaint alleged

in good faith that the amount-in-controversy for the hundreds of thousands of Ritz-

Carlton guests in Florida that unlawfully paid an automatic gratuity over the last four

years exceeded $5 million. We reverse that part of the district court’s order and

remand for further proceedings.

        FACTUAL BACKGROUND AND PROCEDURAL HISTORY

                             The complaint’s allegations

      Fox, on April 5 and 6, 2017, ate at three of Ritz-Carlton Key Biscayne’s

restaurants. First, on April 5, he ate at Key Pantry. Fox’s bill, in addition to his food

and drinks, included an eighteen percent automatic gratuity. The printed and online

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menus for Key Pantry, however, did not mention the automatic gratuity. Still, Fox

paid the entire bill.

       Later on April 5, Fox ate at the Cantina Beach restaurant. The menu explained

in small type, “A suggested [eighteen percent] gratuity will be added to your check

for your convenience.” But the gratuity was not suggested—the bill included

eighteen percent as an automatic gratuity, which Fox paid.

       And on April 6, Fox ate at the Lightkeepers restaurant. On the menu, printed

in small, italicized type, it read: “A suggested [eighteen percent] gratuity will be

added to your check. Please feel free to raise, lower, or remove this gratuity at your

discretion.” But the bill included a mandatory eighteen percent gratuity that Fox

could not raise, lower, or remove. The gratuity was included in the sales tax

calculation, even though the menu said that any automatic fee would be a non-

taxable gratuity. The Lightkeepers restaurant also added a line below the bill total

for an additional gratuity.

       Fox alleged that Ritz-Carlton engaged in a pattern of deceptive practices

across forty-nine of its Florida restaurants. He alleged that Ritz-Carlton had a

practice of adding automatic gratuities without an adequate disclosure and of adding

automatic, mandatory gratuities after telling customers that they were only

suggested. The hotel also purportedly had a practice of informing customers of an

automatic gratuity, but when the bill came it would refer to the automatic gratuity as

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a “service charge” and would solicit an additional gratuity. And Ritz-Carlton would

improperly charge sales tax on its automatic gratuities.

      Fox filed this class action complaint against Ritz-Carlton on behalf of himself

and all the others who, over the last four years, paid the illegal automatic gratuity

and sales tax under the hotel’s practice at its forty-nine Florida restaurants.

Count one alleged a per se violation of the Florida Deceptive and Unfair Trade

Practices Act because Ritz-Carlton did not give “adequate notice” of “an automatic

gratuity or service charge,” in violation of section 509.214 of the Florida Statutes

and section 8A-110.1(3) of the Miami-Dade County Code of Ordinances. Count two

alleged a violation of the Florida Deceptive and Unfair Trade Practices Act because

Ritz-Carlton failed to give adequate notice of its mandatory gratuities, deceived

customers about the ability to raise or lower the automatic tip, and solicited an

additional gratuity on top of what was already included in the bill. Count three

claimed that Ritz-Carlton violated rule 12A-1.0115 of the Florida Administrative

Code by charging sales tax on the mandatory gratuities.

      Fox alleged that the district court had subject-matter jurisdiction over his class

action complaint under the Class Action Fairness Act, 28 U.S.C. § 1332(d). Fox

alleged that the parties were diverse because he was a citizen of New York and Ritz-

Carlton was a citizen of Delaware and Maryland. And Fox claimed that the amount-

in-controversy was more than $5 million because the class included hundreds of

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thousands of Ritz-Carlton customers who were charged illegal automatic gratuities

and sales tax at its ten hotels and forty-nine restaurants in Florida over a four-year

period.

                     The district court dismissed the complaint

      The district court dismissed counts one and two of Fox’s complaint for lack

of subject-matter jurisdiction. First, the district court ruled that Fox did not suffer

an injury-in-fact fairly traceable to the forty-six Ritz-Carlton restaurants that he did

not visit and thus did not have standing to bring those claims on behalf of the class.

Second, the district court found that Fox did not have standing to represent class

members who ate at the same three restaurants he did but on different days because

notice of the mandatory gratuity could have changed throughout the class period.

And third, the district court found that Ritz-Carlton “could only be liable to a given

class member for the amount of gratuity the class member paid in excess of what he

or she would have paid in gratuity absent the allegedly deceptive automatic [eighteen

percent] gratuity.” The district court found that many customers would have tipped

at least fifteen percent and up to twenty-five percent. Because Fox only had standing

to bring claims on behalf of customers who dined at the three restaurants at the Key

Biscayne hotel and only on the days Fox dined at those restaurants and because the

damages amount was limited to the difference between what customers would have

paid as gratuity and what they were illegally required to pay, the district court

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concluded that the good faith allegations in the complaint did not allege a class

damage amount of more than $5 million, as required by the Class Action Fairness

Act. See 28 U.S.C. § 1332(d)(2).

      The district court also dismissed count three for lack of subject-matter

jurisdiction. The district court ruled that Florida law provided no private right of

action for violations of rule 12A-1.0115. And even if it did, the district court

explained, Fox had not exhausted his administrative remedies before filing suit for

a refund of the taxes paid on the automatic gratuities, as required by Florida law.

The district court dismissed the complaint and closed the case. Fox appeals the

dismissal for lack of subject-matter jurisdiction.

                            STANDARD OF REVIEW

      We review de novo a district court’s dismissal for lack of subject-matter

jurisdiction. Est. of Bass v. Regions Bank, Inc., 947 F.3d 1352, 1358 (11th Cir.

2020).

                                   DISCUSSION

      Fox contends that the district court erred in finding that he did not meet the

$5 million amount-in-controversy requirement under the Class Action Fairness Act,

which was in turn based on the court’s error in concluding that he did not have

standing to represent the class members who paid illegal gratuities at the Florida

Ritz-Carlton’s restaurants where Fox had not dined. Fox also argues that the good-

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faith allegations in the complaint showed that the class paid more than $5 million in

illegal gratuities. Finally, Fox contends that the district court erred by dismissing

his tax refund claim on exhaustion grounds because he had no administrative

remedies to exhaust.

       The Class Action Fairness Act’s amount-in-controversy requirement

      The Class Action Fairness Act provides that the district courts “shall have

original jurisdiction” over class actions that have at least 100 members, an amount-

in-controversy exceeding $5 million, and minimal diversity between the parties (that

is, any member of the proposed class must be a citizen of a state different from any

defendant). See 28 U.S.C. § 1332(d); see also Dart Cherokee Basin Operating Co.

v. Owens, 574 U.S. 81, 84–85 (2014). In calculating the amount-in-controversy,

“the claims of the individual class members shall be aggregated to determine

whether the matter in controversy exceeds the sum or value of [$5 million], exclusive

of interest and costs.” 28 U.S.C. § 1332(d)(6).

      “If the jurisdictional amount is either stated clearly on the face of the

documents before the court, or readily deducible from them, then the court has

jurisdiction.” Cappuccitti v. DirecTV, Inc., 623 F.3d 1118, 1122 n.8 (11th Cir. 2010)

(per curiam) (quoting Lowery v. Ala. Power Co., 483 F.3d 1184, 1211 (11th Cir.

2007)). Of course, the amount-in-controversy alleged in the complaint controls only

if the allegations are made in “good faith.” Id. (citing St. Paul Mercury Indem. Co.

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v. Red Cab Co., 303 U.S. 283, 288–89 (1938)). A district court need not “suspend

reality or shelve common sense in determining whether the face of a complaint, or

other document, establishes the jurisdictional amount.”       Pretka v. Kolter City

Plaza II, Inc., 608 F.3d 744, 770 (11th Cir. 2010). “‘[T]he pertinent question is what

is in controversy in the case, not how much the plaintiffs are ultimately likely to

recover’ as a result of the lawsuit.” Anderson v. Wilco Life Ins. Co., 943 F.3d 917,

925 (11th Cir. 2019) (quoting Pretka, 608 F.3d at 751).

      Here, the face of Fox’s complaint met the jurisdictional requirements of the

Class Action Fairness Act. Fox alleged that: he was a citizen of New York and

Ritz-Carlton was a citizen of Delaware and Maryland (meeting the minimal diversity

requirement); the proposed class consisted of hundreds of thousands of customers

who dined at the forty-nine Ritz-Carlton restaurants in Florida over the last four

years and were charged an illegal automatic gratuity (meeting the class size

requirement); and the amount-in-controversy exceeded $5 million (meeting the

damages requirement).

      No one argues that Fox’s complaint was facially insufficient, assuming that

he had the standing he claims and the amount-in-controversy allegations were made

in good faith. But the parties do disagree about the standing and amount-in-

controversy issues.

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                            Class representative standing

      Fox contends that the district court erred in finding he did not have standing

to represent the class members who paid the illegal automatic gratuities at Ritz-

Carlton’s Florida restaurants other than Key Pantry, Cantina Beach, and

Lightkeepers. Fox has standing, he says, because he had the same interest and was

injured the same way as the other class members—they all had to pay the illegal

automatic gratuities under Ritz-Carlton’s common business practice—and that is

enough for class representative standing.

      Article III of the Constitution limits our authority to deciding “Cases” and

“Controversies.” U.S. Const. art. III, § 2. “[T]he traditional understanding of a case

or controversy” requires a plaintiff to demonstrate “[s]tanding to sue.” Spokeo, Inc.

v. Robins, 136 S. Ct. 1540, 1547 (2016). Standing requirements apply with no less

force in the class action context. Lewis v. Casey, 518 U.S. 343, 357–58, 358 n.6

(1996). Article III requires two related, but distinct, inquiries to determine whether

a class representative has “standing to represent a class.” Mills v. Foremost Ins. Co.,

511 F.3d 1300, 1307 (11th Cir. 2008). First, the class representative must “satisfy

the individual standing prerequisites” of the case or controversy requirement. Id.

Second, the class representative “must also ‘be part of the class and possess the same

interest and suffer the same injury as the class members.’” Id. (quoting Prado-

Steiman ex rel. Prado v. Bush, 221 F.3d 1266, 1279 (11th Cir. 2000)). “[A]t the

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pleading stage, the plaintiff must clearly . . . allege facts demonstrating each

element” of standing. Spokeo, 136 S. Ct. at 1547 (internal quotation marks omitted).

      The first inquiry is the familiar three-part standing test that requires a plaintiff

to have “(1) suffered an injury in fact, (2) that is fairly traceable to the challenged

conduct of the defendant, and (3) that is likely to be redressed by a favorable judicial

decision.” Id. The second inquiry focuses on the relation between the class

representative’s injuries and those he alleges on behalf of the class. “[I]t is well-

settled that prior to the certification of a class, and technically speaking before

undertaking any formal typicality or commonality review, the district court must

determine that at least one named class representative has Article III standing to raise

each class subclaim.” Prado, 221 F.3d at 1279.

      We applied these class representative standing principles in Mills. There, the

plaintiff-policyholders proposed a class of “mobile home insurance policyholders in

Florida” who submitted claims under policies issued by the defendant for damages

“arising from four hurricanes that struck Florida in August and September 2004

(Hurricanes Charlie, Frances, Ivan, and Jeanne).” 511 F.3d at 1302. The plaintiffs

themselves suffered damage only from Hurricane Frances. Id. The named plaintiffs

alleged two individual claims against their insurance company: (1) that it failed to

compensate them fully under their policy; and (2) that it failed to inform them that

the insurer wouldn’t pay for certain costs. Id. at 1307. To determine whether the

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named plaintiffs had class representative standing, we compared those two

individual injuries to the injuries they alleged on behalf of the proposed class. Id.

We concluded that those injuries were “identical,” giving the named plaintiffs class

representative standing. Id.

      Here, Fox alleged that he was injured by Ritz-Carlton when it: (1) charged

him an illegal automatic gratuity; and (2) charged sales tax on the automatic gratuity.

No one disputes that Fox suffered an individual injury-in-fact fairly traceable to Ritz-

Carlton’s allegedly deceptive practices. See Debernardis v. IQ Formulations, LLC,

942 F.3d 1076, 1084 (11th Cir. 2019) (“Certainly, an economic injury qualifies as a

concrete injury.”). A favorable judicial decision would likely redress that injury by

awarding Fox damages against Ritz-Carlton. See Resnick v. AvMed, Inc., 693 F.3d
1317, 1324 (11th Cir. 2012) (“Plaintiffs allege a monetary injury and an award of

compensatory damages would redress that injury.”). And Fox has standing for each

of his claims because he alleged facts that show he was injured by Ritz-Carlton both

from its illegal automatic gratuity policy and from its charge of sales tax on the

automatic gratuity.

      Fox also alleged that the hotel employed those same practices at all forty-nine

of its restaurants in Florida across a four-year period and that the class members

therefore suffered the same economic injury from the illegal automatic gratuities and

sales tax. Much like in Mills, Fox’s alleged injuries and the class’s alleged injuries

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are “identical.” 511 F.3d at 1307. In Mills, we did not require purported class

members to have suffered the same kind of property damage on the same day in the

same part of Florida from the same hurricane. Rather, we looked to the nature of the

injury, which stemmed from the defendant’s alleged breach of the insurance policy

by refusing to pay claims for property damage. See id. The policies were breached

regardless of which hurricane caused what damage on what day in which part of

Florida. Fox and the class members have suffered the same economic injury from

Ritz-Carlton’s gratuity and sales tax practices across its properties in Florida. While

those injuries may have occurred on different days at different restaurants, those

facts do not change what injuries Fox alleged those class members suffered.

      Ritz-Carlton and the district court mix up the class representative standing

inquiry. They conflate the requirements of individual standing with those for a class

representative. As the district court noted, Fox surely would not have individual

standing to assert claims concerning Ritz-Carlton restaurants where he did not dine

because he suffered no injury fairly traceable to those restaurants. See Spokeo, 136
S. Ct. at 1547. But class representative standing does not necessarily require that

the class representative suffer injury at the same place and on the same day as the

class members. Mills, 511 F.3d at 1307. Rather, it requires that the named plaintiff

and class members have the same interest and suffer the “same injury.” Prado, 221

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F.3d at 1279. Because Fox has the same interest and suffered the same injury as the

class members, he has class representative standing to bring the claims he alleged.

                              Amount-in-controversy

      The district court also found, and Ritz-Carlton argues, that there were no good

faith allegations that the amount-in-controversy exceeded $5 million because: (1)

under the Florida Deceptive and Unfair Trade Practices Act, the hotel “could only

be liable to a given class member for the amount of gratuity the class member paid

in excess of what he or she would have paid in gratuity absent the allegedly deceptive

automatic [eighteen percent] gratuity”; and (2) “class members would have been

aware of the customary payment of [fifteen to twenty percent] gratuity at a

restaurant . . . [and] many customers would have paid [fifteen percent] gratuity,

some others [twenty-five percent].” There are three problems with the district

court’s conclusions.

      First, we aren’t as sure as the district court about whether the Florida

Deceptive and Unfair Trade Practices Act limits damages to the difference between

what customers would have paid and what they were required to pay, or instead

allows the class to recover the full amount of the deceptive charge. Compare Bowe

v. Pub. Storage, 106 F. Supp. 3d 1252, 1270 (S.D. Fla. 2015) (discussing Latman v.

Costa Cruise Lines, N.V., 758 So. 2d 699, 703 (Fla. 3d DCA 2000)) (noting that in

a class action over improper access fees, “the full amount of the access fees would

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then be an appropriate measure of FDUTPA damages”), with Waste Pro USA v.

Vision Constr. ENT, Inc., 282 So. 3d 911, 920 (Fla. 1st DCA 2019) (“The measure

of actual damages in cases where the alleged deceptive practice is defendant’s

misrepresentation of why a fee is being charged and where the money for the fee is

being transferred is the amount retained by defendant despite the representation that

the amount will be transferred to a third-party.” (internal quotation marks omitted)).

Second, there is no support in the record, and none is cited in its order, for the district

court’s finding that “many customers would have paid [fifteen percent] gratuity,

some others [twenty-five percent].” Contra Scott Edwards, Tipping in America:

How Does Your State Stack Up?, Simple, https://www.simple.com/blog/simple-

insights-lets-talk-tipping (last visited Sept. 10, 2020) (reporting that the average

tipping rate in Miami, Florida is 10.5%). The district court can make common-sense

inferences about the jurisdictional amount from the face of the complaint, but it

cannot speculate or hypothesize about facts that are not in the record. Pretka, 608
F.3d at 752, 770 (A district court need not “suspend reality or shelve common sense

in determining whether the face of a complaint, or other document, establishes the

jurisdictional amount,” but it is “impermissible speculation for a court to hazard a

guess on the jurisdictional amount in controversy without the benefit of any evidence

[on] the value of individual claims.” (alteration in original) (internal quotation marks

omitted)). And third, the district court improperly turned the amount-in-controversy

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inquiry into a discussion on “how much the plaintiffs are ultimately likely to

recover,” which is not the proper jurisdictional measure under the Class Action

Fairness Act. See Anderson, 943 F.3d at 925.

      But even if we assume that Florida law limited damages to the difference

between what customers would have tipped and what they were required to tip, and

that the district court’s finding about the tipping habits of Florida customers was not

complete speculation, the allegation that the amount-in-controversy exceeded $5

million would still have been made in good faith. Fox alleged that forty-nine Ritz-

Carlton restaurants improperly charged an automatic gratuity and sales tax to

hundreds of thousands of customers across a four-year period. Even though class

members may have overpaid only some percentage of the total bill each time they

ate at the hotel’s Florida restaurants, added up over hundreds of thousands of

customers across four years at ten Ritz-Carlton hotels and forty-nine restaurants, we

do not need to suspend reality to conclude that the overpayment was more than

$5 million. The district court therefore erred in dismissing counts one and two for

lack of subject-matter jurisdiction.

                           Florida sales tax refund claim

      The district court dismissed count three because Fox did not exhaust his

administrative remedies before filing his sales tax refund claim. Fox contends that

we should reverse because there were no administrative remedies to exhaust.

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       Because Fox brings his claim for a refund under state law, the Erie1 doctrine

“commands that we apply the substantive law of Florida, the forum state, in this

diversity action filed in the Southern District of Florida.” Winn-Dixie Stores, Inc.

v. Dolgencorp, LLC, 746 F.3d 1008, 1020 (11th Cir. 2014). “In interpreting Florida

law, we look first for case precedent from the Florida Supreme Court. Where we

find none, we are bound to adhere to decisions of the state’s intermediate appellate

courts absent some persuasive indication that the state’s highest court would decide

the issue otherwise.” Id. at 1021 (internal quotation marks omitted).

       “Florida has established a statutory procedure for obtaining a refund of a tax

payment where no tax was due.” State Dep’t of Highway Safety & Motor Vehicles

v. Rendon, 957 So. 2d 647, 653 (Fla. 3d DCA 2007). Section 215.26 of the Florida

Statutes “provides the mechanism” for obtaining a tax refund. 2 Sarnoff v. Fla. Dep’t

of Highway Safety & Motor Vehicles, 825 So. 2d 351, 355 (Fla. 2002). Under that

section, “an individual is required to request a refund” through the statutorily-

defined administrative process “before proceeding to [Florida] circuit court.” Id.

“The taxpayer may bring suit if the taxpayer’s administrative request for a refund is

       1
          Erie R.R. Co. v. Tompkins, 304 U.S. 64 (1938).
       2
          Section 215.26 provides, “The [c]hief [f]inancial [o]fficer may refund to the person who
paid same . . . any moneys paid into the State Treasury which constitute: (a) [a]n overpayment of
any tax . . . (b) [a] payment where no tax, license, or account is due; and (c) [a]ny payment made
into the State Treasury in error . . . .” Fla. Stat. § 215.26(1). A taxpayer must file an application
for a refund with Florida’s chief financial officer or her delegate on a form approved by her. Id.
§ 215.26(2). Section 215.26 offers “the exclusive procedure and remedy for refund claims
between individual funds and accounts in the State Treasury.” Id. § 215.26(4).
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denied.” Rendon, 957 So. 2d at 653–54. Exhaustion of administrative remedies

applies to claims for refunds both from the state and from the dealer that collected

the tax. See BJ’s Wholesale Club, Inc. v. Bugliaro, 273 So. 3d 1119, 1121 (Fla. 3d

DCA 2019). “Since the statute requires that an aggrieved party pursue his or her

administrative remedies prior to filing a lawsuit, [a Florida] trial court [lacks] subject

matter jurisdiction” if the plaintiff fails to exhaust those administrative remedies. Id.

      The BJ’s court dealt with facts similar to those in this case. There, the plaintiff

brought a Florida Deceptive and Unfair Trade Practices Act claim against the dealer,

BJ’s, for “improperly imposing on and collecting from its members a charge

denominated as a ‘sales tax.’” Id. at 1120. The complaint sought both injunctive

relief and “damages, including a tax refund.” Id. at 1121. Given the request for a

tax refund, the court concluded that the plaintiff and class members “were required

to exhaust their administrative remedies with the Department of Revenue pursuant

to section 215.26.” Id. Because the plaintiff didn’t, the Florida court lacked subject-

matter jurisdiction. Id.

      As a Florida intermediate appellate decision, and without “some persuasive

indication” that the Florida Supreme Court would rule otherwise, Winn-Dixie, 746
F.3d at 1020, BJ’s controls this case and required Fox to exhaust his administrative

remedies before filing a lawsuit for a tax refund. The BJ’s case also addresses Fox’s

contention, raised at oral argument, that, because he brought his claim under the

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Florida Deceptive and Unfair Trade Practices Act, he had no administrative remedies

to exhaust. The BJ’s plaintiff sued under the same Act. 273 So. 3d at 1120. But

regardless of the nature of the claim, because the plaintiff’s remedy was for a “tax

refund,” she needed to exhaust the administrative procedures in section 215.26

before going to the courts. Id. at 1121.

      Fox also sought a tax refund. Count three of his complaint sought a “refund”

of the allegedly overpaid tax on the automatic gratuities. Fox’s opening brief refers

to his requested relief as a refund of the tax and cites Florida’s regulatory provisions

governing refunds of sales tax. And the brief reiterates Fox’s request for the

repayment of the allegedly overcharged tax. Like the plaintiff in BJ’s, Fox must

comply with section 215.26 before suing for a tax refund.

      Given that Fox failed to exhaust his administrative remedies, we also have to

decide whether the district court properly dismissed his claim for lack of subject-

matter jurisdiction. The former Fifth Circuit has previously held that Erie requires

us to apply state law concerning the exhaustion of administrative remedies. See

Woods v. Holy Cross Hosp., 591 F.2d 1164, 1168–70 (5th Cir. 1979). And we have

held that a federal court does not have diversity subject-matter jurisdiction over a

claim for which a state court would not have jurisdiction. See Connolly v. Md. Cas.

Co., 849 F.2d 525, 528 (11th Cir. 1988).

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      In Woods, the plaintiff sued in federal court under Florida’s medical

malpractice act, which required a claimant to submit her dispute to an administrative

mediation panel before suing in state court. 591 F.2d at 1166–67. If the claimant

did not pursue the administrative remedy, the act “precluded [her] from bringing any

action based on medical malpractice in any court of the state of Florida.” Id. at 1167

(internal quotation marks omitted; alteration adopted). The plaintiff did not comply

with the mediation requirement before suing, and the district court dismissed her

claim on that ground. Id. at 1166. We affirmed, reasoning that Erie required us to

apply Florida’s administrative exhaustion requirement in federal court because

otherwise non-resident plaintiffs could forum shop by filing a diversity action in

federal court without exhausting Florida’s administrative remedies and “justice

would be inequitably applied between resident and non-resident malpractice

claimants.” Id. at 1170.

      In Connolly, the plaintiffs sued a workers’ compensation insurance carrier in

federal court for mishandling a claim. 849 F.2d at 525. The district court dismissed

the complaint for lack of subject-matter jurisdiction because Florida’s workers’

compensation act provided the exclusive remedy for the plaintiffs’ claims. Id. We

affirmed. Florida had created “an exclusive remedy for [an] employee’s work

related claims, and [deprived a state court of] jurisdiction over an employee’s claim

against an employer, or its compensation carrier, for additional damages for injuries

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covered by the Act.” Id. at 526. We concluded that because Florida law created a

jurisdictional bar for filing in state court, the district court similarly had no

jurisdiction to hear the diversity action. Id. at 528.

      Here, the district court properly applied section 215.26’s administrative

exhaustion requirement to this federal suit. Both in Woods and in this case, Florida

law precluded filing a suit in state court unless the plaintiff complied with the

administrative procedure. Woods, 591 F.2d at 1167; BJ’s, 273 So. 3d at 1121.

Woods makes clear that Erie requires us to apply Florida’s law on administrative

exhaustion and to treat an unexhausted claim the same way that Florida state courts

would. 591 F.2d at 1170. Failing to apply Florida’s rule would encourage non-

resident plaintiffs to sue in federal court for a tax refund to avoid the administrative

requirement and would cause an inequitable application of justice between resident

and non-resident plaintiffs. See id. Both in Woods and here, the plaintiffs did not

exhaust their administrative remedies. See id. at 1166. Thus, the district court here,

like the district court in Woods, properly dismissed the claim for failure to comply

with the administrative exhaustion requirement. See id.

      And the district court properly dismissed count three for lack of subject-matter

jurisdiction. Connolly shows that in a diversity action, a federal court must enforce

a jurisdictional bar that would apply to the plaintiff’s claim in state court. 849 F.2d

at 528. Like the workers’ compensation act in Connolly, Florida courts have read

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section 215.26 to create a jurisdictional bar for filing a tax refund claim if the

plaintiff did not exhaust his administrative remedy. See BJ’s, 273 So. 3d at 1121.

Because Fox did not follow that administrative process, the district court correctly

applied the jurisdictional bar to dismiss count three. And because we affirm the

dismissal on exhaustion grounds, we do not reach the district court’s alternative

ruling that Florida’s administrative code does not create a private right of action for

a tax refund.

                                  CONCLUSION

      We reverse the part of the district court’s order dismissing counts one and two

for lack of subject-matter jurisdiction and remand for further proceedings consistent

with this opinion. We also reverse the part of the district court’s order dismissing

counts four and five to the extent they seek declaratory and injunctive relief as part

of the Florida Deceptive and Unfair Trade Practices Act claims in counts one and

two. We affirm the rest of the district court’s order.

      AFFIRMED IN PART, REVERSED IN PART, AND REMANDED for

further proceedings.

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