Court Opinion

ID: 1054284
Source: CourtListenerOpinion
Date Created: 2013-10-08 20:48:18.769971+00
Date Added: 2024-06-11T12:19:28.246077
License: Public Domain

IN THE COURT OF APPEALS OF TENNESSEE
                             AT KNOXVILLE
                                   February 14, 2005 Session

          GARY FLANARY, ET AL. v. CARL GREGORY DODGE OF
                      JOHNSON CITY, LLC

                   Appeal from the Chancery Court for Washington County
                       No. 34497 G. Richard Johnson, Chancellor

                    No. E2004-00620-COA-R3-CV - FILED MAY 31, 2005

Gary Flanary filed suit against Carl Gregory Dodge of Johnson City, LLC (“the dealership”) and
alleged that the dealership, without negotiation and without his consent or knowledge, had charged
him an “administrative fee” in connection with his purchase of a vehicle. Flanary claimed that this
practice violated, inter alia, the Tennessee Consumer Protection Act (“the TCPA”). He sought class
action certification. The dealership filed a motion for summary judgment, relying upon the
arbitration agreement (“the Agreement”) signed by Flanary to support its position that Flanary was
required to arbitrate his claims. The trial court stated that it personally did not believe an agreement
to arbitrate under the circumstances of this case was fair; but, nevertheless, it opined that it felt
compelled by the current state of the law to hold that arbitration was mandated by the terms of the
Agreement. Flanary appeals the trial court’s order requiring him to submit to arbitration. We affirm
the judgment below to the extent the trial court, albeit reluctantly, held that the Agreement, on its
face, is enforceable. However, based upon our determination that there is a genuine issue of material
fact as to whether there was mutuality with respect to the obligation to arbitrate, we vacate so much
of the trial court’s judgment as holds that the parties entered into a contract to arbitrate. Accordingly,
we remand for further proceedings on Flanary’s complaint.

           Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court
                     Affirmed in Part; Vacated in Part; Case Remanded

CHARLES D. SUSANO , JR., J., delivered the opinion of the court, in which D. MICHAEL SWINEY , J.,
joined. HERSCHEL P. FRANKS, P.J., filed a separate opinion concurring in part and dissenting in part.

Gordon Ball, Knoxville, Tennessee, for the appellant, Gary Flanary, on behalf of himself and all
others similarly situated.

Linda J. Hamilton Mowles, Knoxville, Tennessee, for the appellee, Carl Gregory Dodge of Johnson
City, LLC.

                                               OPINION
                                                  I.

       On May 12, 2001, Flanary purchased a 2001 Dodge Dakota from the dealership. Flanary
financed the purchase of the vehicle though the dealership, and, as a part of the financing
arrangement, Flanary was charged an “administrative fee” of $349.

        On December 14, 2001, Flanary filed the instant action against the dealership, alleging that
the “administrative fee” included in his purchase price was deceptive and unfair, and, hence, that it
constitutes a violation of the TCPA. Flanary seeks class action certification, alleging that the
dealership had included the “administrative fee” on hundreds of transactions. One month later, the
dealership filed a motion for summary judgment, in which it stated that Flanary had signed the
Agreement as a part of the vehicle purchase, which Agreement, according to the dealership, required
Flanary to submit the instant matter to arbitration. The Agreement signed by Flanary provides as
follows:

                                ARBITRATION AGREEMENT

               Buyer/lessee acknowledges and agrees that the vehicle buyer/lessee
               is purchasing or leasing from dealer has traveled in interstate
               commerce. Buyer/lessee thus acknowledges that the vehicle and
               other aspects of the sale, lease or financing transaction are involved
               in, affect, or have a direct impact upon, interstate commerce.

               Buyer/lessee and dealer agree that all claims, demands, disputes or
               controversies of every kind or nature between them arising from,
               concerning or relating to any of the negotiations involved in the sale,
               lease or financing of the vehicle, the terms and provisions of the sale,
               lease, or financing agreements, the arrangements for financing, the
               purchase of insurance, extended warranties, service contracts or other
               products purchased as an incident to the sale, lease or financing of the
               vehicle, the performance or condition of the vehicle, or any other
               aspects of the vehicle and its sale, lease, or financing shall be settled
               by binding arbitration conducted pursuant to the provisions of the
               Federal Arbitration Act, 9 U.S.C. Section 1 et seq. and according to
               the Commercial Arbitration Rules of the American Arbitration
               Association. Without limiting the generality of the foregoing, it is the
               intention of the buyer/lessee and the dealer to resolve by binding
               arbitration all disputes between them concerning the vehicle, its sale,
               lease, or financing, and its condition, including disputes concerning
               the terms and conditions of the sale, lease or financing, the condition
               of the vehicle, any damage to the vehicle, the terms and meaning of
               any of the documents signed or given in connection with the sale,
               lease or financing, any representations, promises or omissions made

                                                 -2-
               in connection with negotiations for the sale, lease, or financing of the
               vehicle, or any terms, conditions, representations or omissions made
               in connection with the financing, credit life insurance, disability
               insurance, vehicle extended warranty or service contract or other
               products or services acquired as an incident to the sale, lease or
               financing of the vehicle.

               Either party may demand arbitration by filing with the American
               Arbitration Association a written demand for arbitration along with
               a statement of the matter in controversy. A copy of the demand for
               arbitration shall simultaneously be served upon the other party. The
               buyer/lessee and the dealer agree that the arbitration proceedings to
               resolve all such disputes shall be conducted in the city where the
               dealer’s facility is located. Buyer/lessee and dealer further agree that
               any question regarding whether a particular controversy is subject to
               arbitration shall be decided by the Arbitrator.

               This Agreement is binding upon, and inures to the benefit of,
               buyer/lessee and dealer and the officers, employees, agents and
               affiliated entities of each of them. This Agreement will survive
               payment of buyer/lessee’s obligations and any termination,
               cancellation or performance of the transactions between buyer/lessee
               and dealer.

               BUYER/LESSEE AND DEALER UNDERSTAND THAT THEY
               ARE AGREEING TO RESOLVE THE DISPUTES BETWEEN
               THEM DESCRIBED ABOVE BY BINDING ARBITRATION,
               RATHER THAN BY LITIGATION IN ANY COURT.

(Capitalization, boldface type and underlining in original).

        In February, 2002, Flanary filed an amended complaint, in which he clarified his claims
under the TCPA and made additional allegations of intentional misrepresentation and fraud in the
inducement of the contract, money had and received, and unjust enrichment, among other things.
Nine months later, Flanary filed his motion in opposition to the dealership’s motion for arbitration,
arguing that the Agreement was invalid because, inter alia, it was not signed by any representative
of the dealership, nor did it involve anything other than intrastate commerce.

                                                 -3-
      On January 7, 2003, the trial court conducted a hearing on the dealership’s motion for
summary judgment.1 Following a review of the parties’ briefs and affidavits, as well as hearing the
argument of the parties, the trial court ordered the parties to submit to arbitration. In doing so,
however, the trial court expressed great reluctance, indicating that it personally believed the
Agreement to be invalid for a number of reasons, but that it was constrained to follow the law.

        Following the entry of the trial court’s order, Flanary filed a motion for an interlocutory
appeal, which the trial court granted. However, we declined to grant Flanary’s Tenn. R. App. P. 9
application filed with this court. Flanary’s appeal of our denial to the Supreme Court was likewise
denied. On February 6, 2004, the trial court entered a final judgment ordering arbitration. From this
judgment, Flanary appeals.

                                                              II.

         In deciding whether a grant of summary judgment is appropriate, courts are to determine “if
the pleadings, depositions, answers to interrogatories, and admissions on file, together with the
affidavits, if any, show that there is no genuine issue as to any material fact and that the moving party
is entitled to a judgment as a matter of law.” Tenn. R. Civ. P. 56.04. Courts “must take the strongest
legitimate view of the evidence in favor of the nonmoving party, allow all reasonable inferences in
favor of that party, and discard all countervailing evidence.” Byrd v. Hall, 847 S.W.2d 208, 210-11
(Tenn. 1993) (citations omitted). Summary judgment should be granted only “when both the facts
and the conclusions to be drawn from the facts permit a reasonable person to reach only one
conclusion.” Carvell v. Bottoms, 900 S.W.2d 23, 26 (Tenn. 1995) (citation omitted). In Evco Corp.
v. Ross, 528 S.W.2d 20, 25 (Tenn. 1975), the Supreme Court observed as follows:

                   Where there does exist a dispute as to facts which are deemed
                   material by the trial court, however, or where there is uncertainty as
                   to whether there may be such a dispute, the duty of the trial court is
                   clear. [It] is to overrule any motion for summary judgment in such
                   cases, because summary judgment proceedings are not in any sense
                   to be viewed as a substitute for a trial of disputed factual issues.

Since a motion for summary judgment presents a pure question of law, our review is de novo with
no presumption of correctness as to the trial court’s judgment. Gonzales v. Alman Constr. Co., 857
S.W.2d 42, 44-45 (Tenn. Ct. App. 1993).

         1
          The trial court treated the dealership’s motion for summary judgment as a motion to compel arbitration.
However, as the trial court made its determination in this case on the basis of the pleadings, affidavits, and exhibits
submitted by the parties, and not on the basis of any oral testimony, it is clear that the trial court, in ordering the parties
to submit to arbitration, was doing so under the rubric of summary judgment.

                                                             -4-
                                                 III.

                                                  A.

       Flanary raises five issues for our consideration:

               (1) Did Flanary’s purchase of the vehicle involve interstate
               commerce, thereby giving rise to the Federal Arbitration Act (“the
               FAA”)?

               (2) Is the Agreement unconscionable, thereby rendering it invalid?

               (3) Are Flanary’s claims generally arbitrable claims?

               (4) Does the Agreement constitute an unknowing waiver of Flanary’s
               statutory and constitutional rights?

               (5) Did the Agreement involve a lack of mutuality?

As set forth later in this opinion, we agree with Flanary’s argument that the failure of the dealership
to show its assent to the Agreement by signing it or otherwise accepting it renders the Agreement
unenforceable as to Flanary. However, before reaching this issue, we will first address Flanary’s
other issues. We do so because of the emphasis placed upon them by the parties in their briefs and
because of their obvious importance to Flanary’s desire for class action certification.

                                                  B.

      Flanary contends that his vehicle purchase did not involve interstate commerce, and that,
consequently, it does not come under the FAA.

       The FAA provides, in pertinent part, as follows:

               A written provision in any maritime transaction or a contract
               evidencing a transaction involving commerce to settle by arbitration
               a controversy thereafter arising out of such contract or transaction, or
               the refusal to perform the whole or any part thereof, or an agreement
               in writing to submit to arbitration an existing controversy arising out
               of such a contract, transaction, or refusal, shall be valid, irrevocable,
               and enforceable, save upon such grounds as exist at law or in equity
               for the revocation of any contract.

9 U.S.C. § 2 (1999) (emphasis added). The Tennessee Supreme Court has pointed out that the
United States Supreme Court has held that “involving commerce” is the functional equivalent of

                                                 -5-
“affecting commerce,” which is the phrase ordinarily used by Congress to invoke its power to
regulate interstate commerce. See Frizzell Constr. Co. v. Gatlinburg, L.L.C., 9 S.W.3d 79, 82-83
(Tenn. 1999) (citing Allied-Bruce Terminix Cos. v. Dobson, 513 U.S. 265, 274, 115 S. Ct. 834, 130
L. Ed. 2d 753 (1995)). Accordingly, “commerce,” as that word is used in 9 U.S.C. § 2, refers to
“interstate” commerce.

        In the instant case, the trial court opined that Flanary’s purchase had no effect on interstate
commerce. On appeal, both parties present extensive argument as to how interstate commerce was
or was not affected by Flanary’s transaction with the dealership. In this case, we do not have to
resolve the parties’ “interstate commerce” dispute. This is because we have previously held that the
FAA will govern either “(1) where the parties consented in the agreement that the FAA would apply,
or (2) where the court determines that the contract ‘involv[es] [interestate] commerce.’” Guffy v.
Toll Bros. Real Estate, Inc., No. M2003-01810-COA-R3-CV, 2004 WL 2412627, at *3 (Tenn. Ct.
App. E.S., filed October 27, 2004) (no Tenn. R. App. P. 11 application filed) (emphasis added).
Because the Agreement entered into between Flanary and the dealership provided, in no uncertain
terms, that the FAA would govern “all claims, demands, disputes or controversies of every kind or
nature” arising out of every aspect of the purchase of the vehicle, the parties consented to the
application of the FAA. Therefore, there is no need for us to decide whether Flanary’s purchase of
the vehicle did or did not involve interstate commerce.

                                                          C.

        Next, Flanary argues that the Agreement is unconscionable, thereby rendering it invalid.
Specifically, Flanary contends that the Agreement is an unenforceable adhesion contract; that there
is nothing to indicate that Flanary ever read the Agreement or had it explained to him; and that the
costs of arbitration are prohibitive.

        In addressing this issue, as well as Flanary’s next two issues, we find controlling precedent
in the case of Pyburn v. Bill Heard Chevrolet, 63 S.W.3d 351 (Tenn. 2001), perm. app. denied and
publ’n recommended, November 19, 2001, a case that is clearly applicable to the bulk of the issues
raised by Flanary. In an attempt to prevail on this appeal, Flanary urges us to revisit and overrule
our decision in Pyburn. However, guided by the doctrine of stare decisis, and particularly mindful
of the Supreme Court’s view of Pyburn as reflected by that court’s “recommendation” that our
opinion in that case be published, see Tenn. Sup. Ct. R. 4(D)2, we decline Flanary’s invitation and
reaffirm our holding in Pyburn.

       2
           Tenn. Sup. Ct. R. 4(D) provides as follows:

                  If an application for permission to appeal is filed and denied with the
                  recommendation that the intermediate appellate court opinion be published, the
                  author of the intermediate appellate court opinion shall ensure that the opinion is
                  published in the official reporter.

                                                         -6-
        In Pyburn, the plaintiff filed a suit against the defendant dealership seeking class action
certification, alleging that the defendant was charging a “secretly inflated” interest rate to its
customers who obtained financing through the dealership, and that the defendant was later receiving
a kickback on the interest rate from the financing company. Pyburn, 63 S.W.3d at 353. The
plaintiff alleged violations of the TCPA, and made additional claims of unjust enrichment, money
had and received, and intentional misrepresentation, among others. Id. at 354. The defendant filed
a motion to compel arbitration, relying upon the arbitration agreement signed by the plaintiff at the
time he purchased his vehicle. Id. at 355. The arbitration agreement involved in Pyburn is virtually
identical to the Agreement in the instant case. Id. at 354-55.

        The trial court in Pyburn denied the defendant’s motion to compel arbitration. Id. at 355.
It found that the arbitration agreement was unenforceable. Id. at 356. This court reversed the trial
court. Id. at 354. One of the plaintiff’s many issues on appeal addressed whether the arbitration
agreement was an unenforceable adhesion contract. Id. at 358. Our Supreme Court has defined an
adhesion contract as follows:

               [A] standardized contract form offered to consumers of goods and
               services on essentially a ‘take it or leave it’ basis, without affording
               the consumer a realistic opportunity to bargain and under such
               conditions that the consumer cannot obtain the desired product or
               service except by acquiescing to the form of the contract.

Buraczynski v. Eyring, 919 S.W.2d 314, 320 (Tenn. 1996) (quoting Black’s Law Dictionary 40 (6th
ed. 1990)). The Pyburn court, relying on the Buraczynski definition, noted that the arbitration
agreement signed by the plaintiff was a “separate, one page document”and that the words
“ARBITRATION AGREEMENT” appeared at the top of the document in capital letters, bold type,
and large font. Pyburn, 63 S.W.3d at 359. With respect to whether the plaintiff read the arbitration
agreement before signing it, the court stated that the record was unclear. Id. However, regardless
of whether the plaintiff read the agreement or not, we held in Pyburn that such an inquiry was
immaterial:

               If [the plaintiff] did read it, there is no proof in the record that he
               made any objections to its contents or that he actually was told he
               must sign the Agreement before he could purchase the van. If he did
               not read it, then he cannot he heard to complain about its contents.
               If, without being the victim of fraud, a party

                       fails to read the contract or otherwise to learn its
                       contents, he signs the same at his peril and is estopped
                       to deny his obligation, will be conclusively presumed
                       to know the contents of the contract, and must suffer
                       the consequences of his own negligence.

                                                 -7-
                Giles v. Allstate Insurance Co., 871 S.W.2d 154, 156 (Tenn. Ct.
                App. 1993). In Giles, this Court noted that to allow a party to admit
                he signed a contract, but deny it expresses the agreement he made, or
                to allow him to admit he signed it but did not read it or know its
                stipulations “would absolutely destroy the value of all contracts.”
                Giles, 871 S.W.2d at 157 (citations omitted).

Id. (additional internal citations omitted).

        As to the plaintiff’s argument in Pyburn that the arbitration agreement was presented to him
on a “take it or leave it” basis, this court had determined that there was nothing to indicate that the
plaintiff had ever questioned the defendant about the agreement’s contents or expressed that he did
not understand the meaning of the agreement. Id. In addition, we pointed out that the plaintiff was
free to purchase a van elsewhere if he chose not to agree to the terms of the arbitration agreement.
Id. at 359-360.

        The Pyburn court, citing Buraczynski, stated that adhesion contracts “which are oppressive
to the weaker party or which serve to limit the obligations and liability of the stronger party will not
be enforced.” Pyburn, 63 S.W.3d at 360. We then held that the arbitration agreement signed by the
plaintiff did not “limit the liability or obligations of [the defendant],” but rather, it clearly set out the
sorts of claims that the parties agreed would be subject to arbitration; it bound both parties to
arbitration; and it contained no buried terms. Id. We concluded that the arbitration agreement was
not an unenforceable adhesion contract. Id.

        The facts in the instant case bearing upon this issue are essentially identical to those in
Pyburn. The Agreement signed by Flanary was a separate, one page document, with the words
“ARBITRATION AGREEMENT” in bold and in all capital letters across the top of the page. As
the plaintiff signed the agreement, he cannot now be heard to complain that he did not read it, did
not understand it, or did not have it explained to him, because, in the absence of fraud, a party will
not be permitted to disavow a contract signed by him based upon any of these asserted grounds.
While the former general manager of the dealership stated in his deposition that the dealership would
not have sold the vehicle to Flanary had he refused to sign the Agreement, that does not change the
fact that Flanary was free to purchase a vehicle elsewhere. Finally, the terms of the arbitration
agreement bound both Flanary and the dealership to arbitration and contained no buried or hidden
terms. Just as in Pyburn, there is nothing to indicate that the Agreement constituted an
unenforceable adhesion contract.

        As to the alleged prohibitive costs of arbitration, the Pyburn court addressed this issue as
well:

                In the [arbitration agreement], the parties agreed to utilize the
                Commercial Rules of the American Arbitration Association
                (“AAA”). As noted by Plaintiff in his brief filed in this appeal, the

                                                    -8-
Trial Court properly took judicial notice of the Commercial Rules of
the AAA. We likewise take judicial notice of those Commercial
Rules of the AAA as referenced by the Trial Court in its
Memorandum Opinion. See Tenn. R. App. P. 13(c).

While an initial filing fee may have to be advanced by a plaintiff in
a claim involving a small consumer transaction, Rule R-45 of the
Commercial Rules allows the arbitrator to assess fees, expenses, and
compensation of the arbitrator in a manner deemed appropriate by the
arbitrator. A successful plaintiff, therefore, could have all of the
“potentially prohibitive” costs shifted to the defendant. Rule R-45
also permits the arbitrator to award attorney’s fees to a successful
plaintiff who arbitrates a TCPA claim because an award of attorney’s
fees is authorized by law. See T.C.A. § 47-18-109(e)(1). The
arbitrator can also assess costs as he or she sees fit for expenses of the
arbitration, including the arbitrator and witnesses. Rule R-52. For all
practical purposes, an award of costs, expenses, and attorneys fees are
on the same footing in this case regardless of whether the parties
arbitrate the claim or proceed in a court of law. Even if the
Commercial Rules of the AAA specifically did not allow a successful
plaintiff to recover costs, etc., these items could nevertheless be
recovered by Plaintiff in arbitration because they are part of his
statutory claim pursuant to the TCPA. See T.C.A. § 47-18-109(e)(1)
(authorizing an award of costs and attorney’s fees to a successful
plaintiff).

In Green Tree Financial Corp.- Alabama v. Randolph, 531 U.S. 79,
121 S. Ct. 513, 148 L. Ed. 2d 373 (2000), the United States Supreme
Court decided whether an agreement to arbitrate is unenforceable
because it says nothing about the costs of arbitration. While the
Court recognized that the existence of large arbitration costs could
preclude a litigant from vindicating a statutory right in a arbitral
forum, the plaintiff in Randolph had not met her burden of proving
that she would have to bear such costs if she went to arbitration.
Randolph, 121 S.Ct. at 522. When “a party seeks to invalidate an
arbitration agreement on the ground that arbitration would be
prohibitively expensive, that party bears the burden of showing the
likelihood of incurring such costs.” Id. In the present case, Plaintiff
has failed to meet this burden. While the initial filing fee for
arbitration may indeed be higher to Plaintiff, this in and of itself is not
sufficient to make utilization of the agreed upon forum impracticable
in light of the fact that this cost can be fully recouped if Plaintiff is
successful. Our conclusion might be different had the Agreement

                                   -9-
                     prohibited shifting of these costs or contained some language
                     requiring Plaintiff to be responsible for all or a disproportionate share
                     of the costs of arbitration, but that is not the situation here. There is
                     no proof that the cost of arbitration in this case would be any greater
                     than the cost of litigation in a court, notwithstanding the fact that
                     Plaintiff’s claims may be relatively small.

Id. at 362-63 (internal footnote omitted).

       Like the plaintiff in Pyburn, Flanary has failed to show that he is likely to incur significant
costs. Accordingly, we decline to hold the Agreement unconscionable on the basis of prohibitive
costs.

                                                            D.

        Flanary next asserts that his claims against the dealership are not generally arbitrable claims.
These claims – violation of the TCPA, engaging in the unauthorized business of law, “uniform”3
intentional misrepresentation, fraud in the inducement of contract, and common law claims for
money had and received, and unjust enrichment – are, according to Flanary, “either not based in
contract or are unrelated to the contract,” and that, as such, “they are not subject to arbitration.”
Flanary premises his entire argument on our unpublished opinion in the case of Brown v. KareMor
Int’l, Inc., No. 01A01-9807-CH-00368, 1999 WL 221799 (Tenn. Ct. App. M.S., filed April 19,
1999).4

     The plaintiff in Pyburn similarly attempted to rely upon KareMor to support his theory that
TCPA claims are not amenable to arbitration. In holding otherwise, we stated the following:

                     In KareMor, this Court concluded that the plaintiff’s TCPA claim
                     was not subject to arbitration because it was not within the scope of
                     the arbitration agreement. In other words, the parties had not agreed
                     to arbitrate that claim. We did not hold that TCPA claims cannot be
                     arbitrated. The agreement to arbitrate in this case is much broader
                     than the one in KareMor, and the claims asserted by Plaintiff herein
                     are unquestionably contained within the scope of what the parties
                     agreed to arbitrate. Plaintiff agreed to arbitrate, among other things,
                     “all claims, demands, disputes, or controversies of every kind or
                     nature that may arise between them concerning any of the
                     negotiations leading to the sale, lease or financing of the vehicle,

         3
             W e are not sure of what the plaintiff means by the modifier “uniform.”

         4
         W e are advised by the Appellate Court Clerk’s office that permission to appeal was granted in this case by the
Supreme Court on January 18, 2000, but that the appeal was subsequently dismissed by the High Court without opinion
on June 30, 2000.

                                                           -10-
                terms and provisions of the sale, lease or financing agreement,
                arrangements for financing . . . .” The claims asserted by Plaintiff all
                center around the financing agreement and its terms and, therefore, he
                agreed to arbitrate the claims which are asserted in the Complaint.

                To the extent the TCPA prohibits arbitration because it is an unlawful
                waiver of Plaintiff’s right to proceed in a judicial forum, the TCPA
                is preempted by the FAA.

Pyburn, 63 S.W.3d at 362.

        In the instant case, the pertinent language from the Agreement is virtually identical to that
of the arbitration agreement in Pyburn: the parties agreed to arbitrate “all claims, demands, disputes
or controversies of every kind or nature between them arising from, concerning or relating to any of
the negotiations involved in the sale, lease or financing of the vehicle, the terms and provisions of
the sale, lease, or financing agreements, the arrangements for financing, . . . .” Just as in Pyburn,
Flanary’s claims against the dealership all revolve around the financing of the vehicle. Moreover,
in addition to Flanary’s TCPA claim, his claims of unjust enrichment, money had and received, and
intentional misrepresentation were all claims raised by the plaintiff in Pyburn. As in Pyburn,
Flanary agreed to arbitrate all of his claims under the terms of the Agreement. Accordingly, we hold
that Flanary’s argument that the claims he asserted are not generally arbitrable is without merit.

                                                   E.

        Next, Flanary contends that the Agreement constitutes an unknowing waiver of his statutory
and constitutional rights. This self-proclaimed public policy argument centers around two beliefs:
(1) “that a statutory claim, because of the third party and public interests involved, is not suitable for
arbitration and should be decided by a court, not an arbitrator,” and (2) “that the arbitration process
is not capable of resolving these disputes in accordance with the law or protecting the interests of
the consumer.”

        With respect to the argument that a statutory claim is not suitable for arbitration, we have
previously quoted at length from Pyburn as to why a statutory claim under the TCPA is suitable for
arbitration. Furthermore, as to the claim that arbitration cannot adequately resolve disputes such as
Flanary’s in accordance with the law or in accordance with the consumer’s rights, we know of no
reason why such claims cannot be fairly arbitrated.

                                                   F.

        Finally, Flanary argues that the Agreement is invalid due to a lack of mutuality. Flanary
asserts that a lack of mutuality is exhibited by the dealership’s failure to have a representative sign
the Agreement. Because the Agreement was signed only by Flanary, he argues that the dealership
would be free to deny that it had ever executed the Agreement. This lack of mutuality, so the
argument goes, invalidates the entire Agreement.

                                                  -11-
        It is well-settled that a contract, in order to be enforceable, must, among other things, “result
from a meeting of the minds and must be sufficiently definite to be enforced.” Jamestowne on
Signal, Inc. v. First Fed. Sav. & Loan Ass’n, 807 S.W.2d 559, 564 (Tenn. Ct. App. 1990) (citations
omitted). In the typical case, assent to a contract is shown by the signature of the parties. However,
there are exceptions to this concept. “When a contract between two parties which is contemplated
to be signed by both is reduced to writing and signed by only one of them, but accepted by the other,
it becomes in contemplation of the law, a written binding contract on both.” Buddy Lee Attractions,
Inc. v. William Morris Agency, Inc., 13 S.W.3d 343, 350 (Tenn. Ct. App. 1999) (citations omitted);
see also Staubach Retail Servs.-Southeast, LLC v. H.G. Hill Realty Co., — S.W.3d —, 2005 WL
646719, at *3 (Tenn., filed March 22, 2005) (“When a party who has not signed a contract
demonstrates its assent by performing pursuant to the contract and making payments conforming to
the contract’s terms, that party is estopped from denying the binding effect of the contract.”).

        In attacking Flanary’s lack of mutuality argument, the dealership relies upon the affidavit of
its general manager:

                   The Arbitration Agreement in this case was prepared by [the
                   dealership], or at its request, and was presented to [Flanary] as a
                   material portion of the sale. The dealership intended to be bound to
                   the [A]greement and believes that it is currently bound by the
                   [A]greement and that it must arbitrate any covered dispute.

(Paragraph numbering in original omitted).

         Unlike Buddy Lee, we find no evidence in the record that, prior to the filing of the instant
suit, there was any conduct evidencing the dealership’s assent to the terms of the Agreement. The
affidavit of the dealership’s general manager is nothing more than a post-commencement of
litigation statement that the dealership considers itself bound by the Agreement. This does not
amount to evidence of the concept of acceptance as addressed in Buddy Lee and the recent Supreme
Court decision in Staubach. Accordingly, in this summary judgment analysis, we are left with an
agreement to arbitrate signed by one party but not by the other. Therefore, on the face of the record
now before us, we conclude that there is a genuine issue of material fact as to whether there was
mutuality with respect to the obligation to arbitrate in the Agreement. We conclude that the
dealership, therefore, is not entitled to summary judgment with respect to its position that Flanary
must arbitrate his claims pursuant to the Agreement’s terms.5

                                                          IV.

        The judgment of the chancery court is affirmed in part and vacated in part. This matter is
remanded to the trial court for further proceedings consistent with this opinion. Exercising our
discretion, we tax the costs on appeal to the appellee, Carl Gregory Dodge of Johnson City, LLC.

        5
            For the benefit of the reader, we had attached a copy of the Agreement as an appendix to this opinion.

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       _______________________________
       CHARLES D. SUSANO, JR., JUDGE

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