Court Opinion

ID: 2925415
Source: CourtListenerOpinion
Date Created: 2015-09-11 21:20:58.611396+00
Date Added: 2024-06-11T11:39:11.137717
License: Public Domain

NUMBER 13-07-00120-CV
		

COURT OF APPEALS

THIRTEENTH DISTRICT OF TEXAS

CORPUS CHRISTI - EDINBURG

 

CELL COMP, L.L.C., 	Appellant,

v.

SOUTHWESTERN BELL WIRELESS,
L.L.C., SOUTHWESTERN BELL MOBILE
SYSTEMS, INC. AND SOUTHWESTERN 
BELL WIRELESS, INC., CINGULAR 
WIRELESS L.L.C., ET AL., 	Appellees.
 

On appeal from the 103rd District Court of Cameron County, Texas.

 

MEMORANDUM OPINION

Before Chief Justice Valdez and Justices Garza and Benavides
Memorandum Opinion by Chief Justice Valdez

	Cell Comp, L.L.C. ("Cell Comp"), appellant, sued Cingular Wireless, L.L.C.
("Cingular"), appellee, for breaching an agency agreement, committing several torts, and
violating provisions of Texas's Deceptive Trade Practices Act ("DTPA").  See Tex. Bus. &
Com. Code Ann. § 17.46 (Vernon Supp. 2007).  Cingular filed a joint motion for traditional
and no-evidence partial summary judgment on Cell Comp's tort and DTPA claims, which
the trial court granted.  By seven issues, Cell Comp challenges the summary judgment. 
We affirm the judgment in part and reverse and remand in part.
I. Background
	In July 2002, Cell Comp and Cingular entered into an authorized agency agreement
under which Cell Comp agreed to market and sell Cingular wireless phone service and
products in Hidalgo and Cameron Counties (the "market area").  Under the terms of the
agreement, Cell Comp received a one-time commission for each new subscriber that it
enrolled who remained with Cingular for 180 days.  Cingular was also to pay Cell Comp a
percentage of the revenue that it collected from Cingular subscribers who signed up for
service through Cell Comp (the "subscription fee").  The agreement included "charge back"
provisions whereby the commission payment corresponding to a subscriber who cancelled
Cingular service within 180 days was debited from Cell Comp's account.
	On December 23, 2003, Cell Comp sued Cingular for breach of contract, fraud,
fraudulent inducement, violations of the DTPA, (1) conversion, conspiracy, and tortious
interference with a business relationship with existing and future customers.  According to
Cell Comp's original petition, before the agreement was reached, Cingular employees
represented to Cell Comp that Hidalgo and Cameron Counties had low cancellation rates
and that Cingular would treat Cell Comp fairly in its marketing and promotion programs. 
Shortly after executing the agreement, Cell Comp alleged that it experienced a higher
number of service cancellations than Cingular representatives had represented and
thereby suffered unanticipated financial losses.  Cell Comp also alleged that Cingular
unilaterally changed its compensation and pricing allowances.   
	Cingular answered Cell Comp's suit with a general denial and asserted numerous
defenses, including waiver and estoppel.  After some discovery, Cingular moved for both
traditional and no-evidence partial summary judgment on all of Cell Comp's claims except
the breach of contract action.  Cell Comp responded to Cingular's motions by arguing that
fact issues existed and attached deposition testimony from four individuals who were
familiar with the agreement's formation.  The trial court granted Cingular a partial summary
judgment without providing a rationale and severed Cell Comp's breach of contract claim. 
This appeal ensued.
II. Discussion
	By seven issues, Cell Comp complains that the trial court erred in rendering 
summary judgment on its claims for fraud, fraudulent inducement, violations of the DTPA,
conversion, conspiracy, and tortious interference with a business relationship with existing
and future customers. 
A.	Standards of Review
	Under a traditional motion for summary judgment, the movant must establish that
no material fact issue exists and that it is entitled to judgment as a matter of law.  Tex. R.
Civ. P. 166a(c); Sw. Elec. Power Co. v. Grant, 73 S.W.3d 211, 215 (Tex. 2002); Alaniz v.
Hoyt, 105 S.W.3d 330, 345 (Tex. App.-Corpus Christi 2003, no pet.); Mowbray v. Avery,
76 S.W.3d 663, 690 (Tex. App.-Corpus Christi 2002, pet. denied).  After the movant
produces evidence sufficient to show it is entitled to summary judgment, the non-movant
must then present evidence raising a fact issue.  See Walker v. Harris, 924 S.W.2d 375,
377 (Tex. 1996).
 Texas Rule of Civil Procedure 166a(i) provides that "a party without presenting
summary judgment evidence may move for summary judgment on the ground that there
is no evidence of one or more essential elements of a claim or defense on which an
adverse party would have the burden of proof."  Tex. R. Civ. P. 166a(i).  The trial court
must grant the motion if the non-movant does not produce summary judgment evidence
raising a genuine issue of material fact on each element challenged.  Id.; Mack Trucks v.
Tamez, 206 S.W.3d 572, 582 (Tex. 2006).  The non-movant must produce more than a
scintilla of probative evidence to raise an issue of material fact.  Oasis Oil Corp. v. Koch
Ref. Co., 60 S.W.3d 248, 252 (Tex. App.-Corpus Christi 2001, pet. denied). More than a
scintilla of evidence exists when the evidence "rises to a level that would enable
reasonable and fair-minded people to differ in their conclusions."  Merrell Dow Pharms.,
Inc. v. Havner, 953 S.W.2d 706, 711 (Tex. 1997).  
	We "must examine the entire record in the light most favorable to the non-movant,
indulging every reasonable inference and resolving any doubts against the motion."  Sudan
v. Sudan, 199 S.W.3d 291, 292 (Tex. 2006) (per curiam); see City of Keller v. Wilson, 168
S.W.3d 802, 824 (Tex. 2005).  Moreover, "when a trial court's order granting summary
judgment does not specify the ground or grounds relied on for its ruling, summary judgment
will be affirmed on appeal if any of the theories advanced are meritorious."  Dow Chem.
Co. v. Francis, 46 S.W.3d 237, 242 (Tex. 2001) (quoting Carr v. Brasher, 776 S.W.2d 567,
569 (Tex. 1989)).
B.	Fraud, Fraudulent Inducement, and DTPA Claims
	By its first, second, and third issues, Cell Comp challenges the summary judgment
rendered on its fraud, fraudulent inducement, and DTPA claims.  Cingular moved for
summary judgment on those claims on the grounds that (1) there was no evidence that Cell
Comp reasonably relied on Cingular's alleged representations, or, (2) as a matter of law
Cell Comp could not have relied on Cingular's alleged representations because reliance
was waived by the agreement. (2)  In the alternative, Cingular argued that Cell Comp was
estopped from claiming reliance on its representations by the terms of the agreement. 
Cingular filed the agreement as its only piece of summary judgment evidence, and it
argued that two of the agreement's provisions establish Cell Comp's waiver of its reliance
of any representations made by Cingular employees.  
	The first provision (hereinafter referred to as "acknowledgment provision"),
contained in paragraph 2 of the agreement, reads:
AGENT [Cell Comp] acknowledges that it has conducted an independent
investigation of the business of selling CRS [cellular radio service] and any
other Services that it will conduct pursuant to this Agreement.  AGENT
recognizes that entry into business as an AGENT of CINGULAR involves
business risks and the AGENT'S success in such business will depend
primarily upon its abilities and efforts.  CINGULAR expressly disclaims the
making of, and AGENT acknowledges that it has not received or relied upon,
any guaranty, express or implied, as to the amount of commissions or other
revenue that it may earn as a result of its agency relationship with
CINGULAR and acknowledges that it has no knowledge of any
representations relating to its agency relationship with CINGULAR by an
officer, employee or agent of CINGULAR that are contrary to the terms
herein.  AGENT represents to CINGULAR, as an inducement to its entry into
the Agreement, that AGENT has made no misrepresentation to CINGULAR
in its application for appointment as a nonexclusive, Authorized Agent of
CINGULAR or in any other manner.

The second provision of the agreement (hereinafter referred to as "interpretation
provision"), contained in paragraph 26, states:
The preambles and exhibits to this Agreement are a part of this Agreement,
which constitute the entire agreement of the parties, and there are no other
oral or written understandings or agreements between CINGULAR and
AGENT relating to the subject matter hereof.

	In its response to Cingular's summary judgment motion, Cell Comp argued that the
agreement could not waive an intentional tort such as fraud because allowing a party to
waive an intentional tort is unconscionable and against public policy.  See Solis v. Evins,
951 S.W.2d 44, 50 (Tex. App.-Corpus Christi 1997, orig. proceeding) (finding that it would
be "contrary to public policy" for a party to "prospectively contractually exculpate itself with
respect to intentional torts"); see also Atl. Richfield Co. v. Petroleum Personnel, Inc., 768
S.W.2d 724, 726 n.2 (Tex. 1989) (noting that indemnity against one's own intentional torts
raises public policy concerns, but declining to rule on the issue).  Cell Comp provided the
trial court with excerpts from the deposition testimony of:  (1) Daniel Sheppard, Cell
Comp's manager; (2) Kerry Sheppard, the Cell Comp officer who executed the agreement;
and (3) Adrian Hackett, a former Cingular account manager.
1.	Waiver of Reliance
	The elements of fraud are: (1) the defendant made a material representation; (2)
the defendant knew the representation was false, or made it recklessly as a positive
assertion without any knowledge of its truth; (3) the defendant intended to induce the other
party to act upon it; and (4) the other party actually and justifiably relied upon the
representation, and (5) thereby suffered injury.  Ernst & Young, L.L.P. v. Pac. Mut. Life Ins.
Co., 51 S.W.3d 573, 577 (Tex. 2001).  Fraudulent inducement claims include fraud
elements in addition to proof that one entered into a binding agreement as a result of the
misrepresentation.  See Haase v. Glazner, 62 S.W.3d 795, 798-99 (Tex. 2001) (providing
that "with a fraudulent inducement claim, the elements of fraud must be established as they
relate to an agreement between the parties").  
	Cingular challenges the reliance element of Cell Comp's fraud, fraudulent
inducement, and DTPA claims by arguing that the agreement's terms waive reliance.  The
inclusion of a merger clause or a disclaimer of reliance in an agreement may, under certain
circumstances, negate the element of reliance and thus preclude any fraud-like claim. 
See, e.g., Schlumberger Tech. Corp. v. Swanson, 959 S.W.2d 171, 181 (Tex. 1997)
(holding disclaimer provision in settlement agreement defeated fraudulent inducement
claim by negating reliance on pre-contractual representations).  The factors to consider
when assessing whether there is sufficient evidence of reliance include (1) the terms of the
contract, (2) the circumstances surrounding its formation, (3) whether the parties were
represented by counsel, and (4) whether the parties negotiated at arm's length.  See id.
at 179-80.  
	The Schlumberger case has been used to find waiver of reliance provisions
ineffective against fraud claims when the waiver provisions constitute boiler-plate language
in an agreement that is not the product of an arm's length transaction.  See Woodlands
Land Dev. Co. v. Jenkins, 48 S.W.3d 415, 422 (Tex. App.-Beaumont 2001, no pet.).  In
Jenkins, a home buyer sued her home builder for, among other things, statutory and
common law fraud, breach of contract, and DTPA violations.  Id. at 418.  After a jury trial,
the trial court rendered judgment in the home buyer's favor and awarded compensatory
and exemplary damages.  Id.  The home builder appealed, arguing that the express
language of the contract precluded the home buyer's reliance on any alleged
misrepresentation by the home builder as a matter of law.  Id.  The Beaumont Court of
Appeals, after examining the nature of the transaction and totality of circumstances, held
that the agreement did not waive the home buyer's reliance because the waiver provisions
constituted "boiler-plate" language and the agreement was not the result of an arm's-length
transaction.  Id. at 422; see also Johnson v. Perry Homes, 1998 Tex. App. LEXIS 6749,
at *28 (Tex. App.-Houston [14th Dist.] 1998, pet. denied) ("The disclaimers of reliance on
representations in this case are part of the 'boiler-plate' provisions in the contracts, and
there is no evidence they were part of the basis of the bargain between appellants and
[appellee.]").  
	The agreement's terms are primarily "boiler plate" provisions that favor Cingular
because they allow it to unilaterally change substantive portions of the agreement.  For
example, paragraph 9 provides that the "commission schedule may be revised or
restructured by CINGULAR[,] in its sole discretion, upon thirty (30) days advance written
notice to AGENT or by mutual agreement of the parties at any time."  The agreement
contains acknowledgment and interpretation provisions whereby Cell Comp disclaims any
representation made by Cingular and the existence of any other agreement.  The
acknowledgment provision also  provides that Cell Comp "has made no misrepresentations
to" Cingular.  Oddly, however, there is no clause guaranteeing Cingular's representations
in the same fashion as the agreement guarantees Cell Comp's representations.
	 We find, however, that the second, third, and fourth Schlumberger factors do not
point to a meaningful reliance disclaimer.  Kerry, a Cell Comp officer, testified by deposition
that she signed numerous copies of the agreement at Cingular's offices in Harlingen,
Texas.  Kerry also testified that she had not received previous drafts of the agreement and
did not read the agreement before signing it.  There is no evidence that an attorney for Cell
Comp reviewed the agreement or that drafts were shuttled between Cell Comp and
Cingular for review, edits, and negotiation.  See Jenkins, 48 S.W.3d at 422 (noting that the
home builder asserted that the disclaimer of reliance provisions were not "boiler-plate," but
did not provide a record reference in support of its argument).  The record, therefore,
reveals that Kerry, without the aid of counsel, executed an agreement that Cingular had
drafted, and that the agreement waives reliance on any other representation or
misrepresentation. 	
	Having analyzed the record under the Schlumberger test, we conclude that the
agreement does not effectively waive Cell Comp's allegation that it relied on Cingular's
representations when entering into the agreement.  Schlumberger Tech. Corp., 959
S.W.2d at 181; Jenkins, 48 S.W.3d at 422; see also Solis, 951 S.W.2d at 50.  We now turn
to Cell Comp's summary judgment evidence to determine whether it raised a genuine issue
of material fact regarding reliance.
2.	Evidence of Reliance
	Daniel, Cell Comp's manager, testified by deposition that Ken Lee and Pete
Renteria, Cingular's representatives,  told him that cancellation rates in the market area
were three percent.  According to Daniel, Cell Comp experienced a cancellation rate of
seven to seven-and-a-half percent.  Daniel blamed the high cancellation rates on
Cingular's roaming policy, which he contends drove customers away from Cingular service. 
Daniel testified that Cingular's representations caused Cell Comp to enter into the contract
when it could have pursued other business ventures.
	Hackett, a Cingular account manager since November 1999, testified by deposition
and affidavit about how Cingular's practices could result in agent "charge back" fees and
a reduction in subscription fees.  According to Hackett's affidavit:
	Shortly after starting with [Cingular], I came to understand that agents
were not being compensated correctly.  Every month, agents would complain
to me about charge backs and their commission statement details.  The
agents did not have access to the customer accounts and maintenance
system that Cingular kept.  When the agents complained to me, I would
research the activity on the commission statements.  A large percentage of
the time, the agents' payment was incorrect and the agents were incorrectly
charged back.  A majority of the time, the incorrect charge backs were due
to a customer going to a company-owned store for maintenance.  If a
customer went to a company-owned store for account maintenance, such as
a number change, rate plan change, or other services, the company-owned
store would change the dealer code at the same time that the maintenance
was performed, which created a charge back for the agent. 

. . . . 

	Cingular knew that these problems existed and did not take steps to
correct them.  Cingular actually took steps to hide these problems from
agents.  Cingular restricted information that I could give to agents[,] telling
me that it was confidential or proprietary, even though the subscriber was
enrolled through the agent.

Hackett's affidavit testimony demostrates that Cingular was aware of the charge back
situation and its financial impact on an agent since shortly after November 1999.  Cell
Comp executed Cingular's agreement in May 2002, (3) after receiving representations about
allegedly low cancellation rates from Lee and Renteria.  
	Cell Comp produced summary judgment evidence that, when taken as true and
viewed in the light most favorable to Cell Comp, raises a genuine issue of material fact on
reliance. (4)  We can point specifically to Daniel's testimony that Cingular made
representations at the same time that Cingular, according to Hackett, knew of cancellation
and subscription fee problems.
3.	Estoppel
	Cingular's only other challenge to the reliance element of Cell Comp's fraud,
fraudulent inducement, and DTPA claims is that Cell Comp is estopped, by the terms of
the agreement, from using Cingular's representations as evidence of the reliance element. 
We, however, have previously held that it would be contrary to public policy to allow a party
to prospectively exculpate itself from intentional torts by contract.  See Solis, 951 S.W.2d
at 50.  And, in this case, we have concluded that the reliance disclaimer does not pass the
Schlumberger test.  It, therefore, makes no sense to bind a party by estoppel principles to
a disclaimer that is not recognized by the facts of this case.
	We hold that the agreement did not effectively waive Cell Comp's reliance on
Cingular's representations, and that Cell Comp produced summary judgment evidence
creating a fact issue with regard to its reliance.  Additionally, we hold that Cell Comp
cannot be estopped from claiming reliance on Cingular's representations.  The trial court,
therefore, erred in granting Cingular a summary judgment on Cell Comp's fraud, fraudulent
inducement, and DTPA claims.  We sustain Cell Comp's first, second, and third issues.
C.	Conversion
	By its fourth issue, Cell Comp contends that the trial court erred in awarding
summary judgment to Cingular on Cell Comp's conversion claim.  In its original petition,
Cell Comp alleged that Cingular committed conversion by "intentionally convert[ing] funds
to which [Cell Comp was] justly entitled."  Cingular argued that there was no evidence to
support Cell Comp's conversion claim because Cell Comp cannot specify any property that
has been converted. 
	Conversion consists of the wrongful exercise of dominion or control over another's
property in denial of or inconsistent with the other's rights in that property. Waisath v.
Lack's Stores, Inc., 474 S.W.2d 444, 446 (Tex. 1971).  Money can be converted only if it
is specifically identified and held in trust.  Chu v. Hong, 249 S.W.3d 441, ___, No. 06-0127,
2008 Tex. LEXIS 225, at * 4 (Tex. Mar. 28, 2008); Eckman v. Centennial Sav. Bank, 757
S.W.2d 392, 398 (Tex. App.-Dallas 1988, writ denied) (providing that an action for the
conversion of money will lie if the money can be identified as a specific chattel).  
	Cell Comp's conversion claim is for payment of fees that it is owed by Cingular
under the terms of the contract.  The fees that Cell Comp alleges it is owed are not
identifiable, specific chattels capable of being converted; rather, they are alleged
indebtedness that may be discharged by the payment of money generally.  See Newsome
v. Charter Bank Colonial, 940 S.W.2d 157, 161-64 (Tex. App.-Houston [14th Dist.] 1996,
writ denied).  The trial court, therefore, did not err in granting summary judgment on Cell
Comp's conversion claim.  Cell Comp's fourth issue is overruled.
D.	Tortious Interference with a Contract and Prospective Business Relationships
	The trial court granted Cingular's summary judgment on Cell Comp's claims of
tortious interference with a contract, and tortious interference with prospective business
relationships on the grounds that the agreement provided that customers enrolled by Cell
Comp became Cingular customers and that Cingular cannot tortiously interfere with its own
contract.  By its fifth and sixth issues, Cell Comp argues that the subscriber agreements
that retail customers executed are contracts that Cingular interfered with by effectively
canceling Cell Comp's participation through Cingular's cancellation procedures.  We
disagree.  
	The elements of tortious interference with a contract are:  (1) the existence of a
contract subject to interference; (2) willful and intentional interference; (3) interference that
proximately caused damage; and (4) actual damage or loss.  ACS Investors, Inc. v.
McLaughlin, 943 S.W.2d 426, 430 (Tex. 1997).  Additionally, a successful claim of tortious
interference must be based on the acts of an interfering third party--in other words, a party
to a contract cannot tortiously interfere with its own contract.  See Four Bros. Boat Works,
Inc. v. Tesoro Petroleum Cos., Inc., 217 S.W.3d 653, 668 (Tex. App.-Houston [14th Dist.]
2006, pet. denied); Cent. Sav. & Loan Ass'n v. Stemmons Nw. Bank, N.A., 848 S.W.2d
232, 241 (Tex. App.-Dallas 1992, no pet.).  
	As we understand Cell Comp's tortious interference claims, Cell Comp alleges that
Cingular's cancellation rates, allegedly due to roaming problems, interfered with Cell
Comp's relationship with its current and future customers.  The customers, however,
subscribed to Cingular's service.  By the terms of the agreement, Cell Comp became
Cingular's nonexclusive agent, and it was Cingular's responsibility to provide subscribers
with wireless service.  Cell Comp's responsibility, as Cingular's agent, was to market
Cingular's service. See First Valley Bank of Los Fresnos v. Martin, 55 S.W.3d 172, 183
(Tex. App.-Corpus Christi 2001, no pet.) ("An 'agent' is one who is authorized by a person
or entity to transact business or manage some affair for that person or entity.").  Cell
Comp's allegations of high cancellation rates and roaming problems touch on Cingular's
contractual obligations regarding wireless service quality and subscription fees, and in this
case do not constitute evidence of contractual interference.  Because a party to a contract
cannot tortiously interfere with its own contract, and because there is no evidence of
tortious interference, Cell Comp's tortious interference claims must fail.  Cell Comp's fifth
and sixth issues are overruled.
E.	Conspiracy 
	In its seventh issue, Cell Comp argues that the trial court erred in granting summary
judgment on its conspiracy claim.  Before the trial court, Cingular argued that Cell Comp
could not maintain a conspiracy claim because Cell Comp, as a matter of law, could not
maintain any independent tort action.  See Tilton v. Marshall, 925 S.W.2d 672, 681 (Tex.
1996) (providing that a defendant's liability for conspiracy depends on participation in some
underlying tort for which the plaintiff seeks to hold at least one of the named defendants
liable).
	We have already held that the trial court erred by granting summary judgment on
Cell Comp's fraud, fraudulent inducement, and DTPA claims.  Thus, Cingular's sole
argument in support of summary judgment on Cell Comp's conspiracy claim fails.  We
sustain Cell Comp's seventh issue.
III. Conclusion
	The trial court's judgment against Cell Comp on its claims of conversion and tortious
interference with a contract and prospective business relationships is affirmed.  The trial
court's judgment against Cell Comp for its fraud, fraudulent inducement, conspiracy, and
DTPA claims are reversed and those claims are remanded to the trial court for further
proceedings consistent with this opinion. 
 
								_______________________
								ROGELIO VALDEZ,
								Chief Justice

Memorandum Opinion delivered and 
filed this the 19th_day of June, 2008.
1.  Cell Comp alleged the following violations of the Deceptive Trade Practices Act:  (a) making false
or misleading statements of fact concerning the reasons for, existence of, or amount of price reductions, see
Tex. Bus. & Com. Code Ann. § 17.46(b)(11) (Vernon Supp. 2007); (b) representing that an agreement confers
or involves rights, remedies, or obligations which it does not have or involve, or which are prohibited by law,
see i.e. id § 17.46(b)(12) (Vernon Supp. 2007); (c) misrepresenting the authority of a salesman, representative
or agent to negotiate the final terms of a consumer transaction, see id § 17.46(b)(14) (Vernon Supp. 2007);
and (d) failing to disclose information concerning goods or services which was known at the time of the
transaction if such failure to disclose such information was intended to induce the consumer into a transaction
into which the consumer would not have entered had the information been disclosed, see id § 17.46(b)(24)
(Vernon 2007).
2.  Cingular raised only a reliance argument against Cell Comp's DTPA claims.  See Peltier Enters.,
Inc. v. Hilton, 51 S.W.3d 616, 624 (Tex. App.-Tyler 2000, pet. denied) (noting that section 17.50(a)(1)(B) of
the business and commerce code requires a plaintiff to prove that she reasonably relied on a false,
misleading, or deceptive act or practice in order to obtain relief through the DTPA).  We will, therefore, analyze
Cell Comp's DTPA claims only with regard to Cingular's reliance argument.  See Tex. R. Civ. P. 166a(c)
("Issues not expressly presented to the trial court by written motion, answer or other response shall not be
considered on appeal as grounds for reversal.").
3.  Cingular executed the agreement in July 2002.
4.  We distinguish the instant case from our holding in In re Int'l Bank of Commerce., No. 13-07-693-CV,
2008 Tex. App. LEXIS 519, at *46-48 (Tex. App.-Corpus Christi Jan. 18, 2008, orig. proceeding).  In that case
the plaintiffs brought a breach of contract suit and request for injunctive relief against their bank.  Id. at *13-15. 
The bank sought arbitration pursuant to the contracts, but its request to compel arbitration was denied by the
trial court.  Id.  The plaintiffs argued that they could not be compelled to arbitration because the bank allegedly
orally represented that the contracts did not contain any arbitration provisions.  Id.  at *7.  We noted that the
plaintiffs had executed fifty documents that contained arbitration provisions and held as a matter of law that
they could not reasonably rely on prior oral representations that were contrary to the direct, clear, and
unambiguous language contained in the fifty documents they signed.  Id. at *48.  The dispute in the instant
case centers on a single contract, and the issue is not whether the dispute must proceed before an arbitrator
rather than a court, but whether a claim exists at all.  The cases, therefore, are distinguishable.