Court Opinion

ID: 2659747
Source: CourtListenerOpinion
Date Created: 2014-04-03 03:38:12.115751+00
Date Added: 2024-06-11T12:58:21.273918
License: Public Domain

UNITED STATES DISTRICT COURT
                               FOR THE DISTRICT OF COLUMBIA

_________________________________________
                                          )
FIKERTE KASSIM,                           )
                                          )
      Plaintiff,                          )
                                          )
              v.                          )                         Civil Action No. 12-01663 (ESH)
                                          )
INTER-CONTINENTAL HOTELS                  )
CORPORATION,                              )
                                          )
      Defendant.                          )
_________________________________________ )

                                     MEMORANDUM OPINION

        Plaintiff Fikerte Kassim has sued Inter-Continental Hotels Corporation (“Hotel”) alleging

that she was fired because of her sex in violation of the D.C. Human Rights Act (“DCHRA”). 1

D.C Code § 2-1401, et seq. Presently before the Court is defendant’s Motion for Summary

Judgment (Sept. 13, 2013 [ECF No. 17] (“Def.’s Mot.”).) For the reasons stated below, this

motion will be granted.

                                     FACTUAL BACKGROUND

        On March 7, 2012, defendant fired plaintiff from her position as a bartender at the

Willard Inter-Continental Hotel where she had worked for the prior eighteen years. (See Pltf’s

Dep. Tr. (“Pl. Dep.”) at 23-29; Def.’s Appendix (“App.”) Tab 9—Decl. of Kim Allen-Mills

(“Mills Decl.”) at ¶ 7.) Plaintiff’s termination came several days after members of a “high-

1
 Plaintiff’s initial complaint alleged discrimination on the basis of race, color, sex, and national origin.
However, at this point, only her sex discrimination claim remains. (See Pl.’s Opp. to Def.’s Mot. for
Summ. J. [ECF No. 19] (“Pl.’s Opp.”) at 4 n.2.)
                                                      1
profile” group complained to Hotel management that plaintiff rudely took their orders, glared at

them while they were at the bar on two different occasions, generated an inaccurate bill, and was

argumentative when asked to correct her mistake. (See Mills Decl. at ¶¶ 16-23.)

        Following these incidents, defendant suspended plaintiff pending investigation. (See id.)

Suspension is one of several disciplinary actions that the Hotel is permitted to take under its

Disciplinary Action Policy contained in its Code of Conduct. (Def.’s App. Tab 10—Disciplinary

Action Policy (“Policy”).) Potential disciplinary actions include warnings (written and verbal),

suspension, and termination. (See id.; Def.’s App. Tab 11—Dep. of Kim Allen Mills (“Mills

Dep.”) at 16-19.) 2 In general, the Hotel uses what it refers to as a “progressive discipline

system” whereby employees move “from one level of discipline to the next.” (Def.’s App. Tab

2—Professional Code of Conduct (“Code”) at 35.) In this system, employees are first issued a

series of warnings (verbal warning, first written warning, second written warning, final written

warning), and, if necessary, they can then be suspended or their employment can be terminated.

(Mills Dep. at 16-19.) For purposes of this “progressive discipline system,” a disciplinary

incident remains “active” for one year (though records of all incidents remain in an employee’s

personnel files indefinitely). 3 (See Policy at 2.)

2
  The parties disagree on the specifics of the Hotel’s disciplinary system. Plaintiff identifies seven
different disciplinary actions that may be taken prior to termination based on both the text of the Policy,
as well as the specific disciplinary actions taken in this case. (See Pl.’s Responses to Def.’s Stat. of
Undisputed Facts (“Pl. Response”) at 6.) Defendant on the other hand focuses on the four categories of
discipline in the Policy: verbal warning, written warning, final written warning with suspension, and
termination. (See Def.’s Stat. of Undisputed Facts (“Def.’s Stat.”) at ¶ 12.) This dispute presents a
distinction without a difference and is of no consequence to the Court’s analysis.
3
 For example, if an employee was issued a “First Written Warning” on January 1, 2013 and then does not
commit another disciplinary infraction until January 2, 2014, the employee would receive another “First
Written Warning,” as opposed to a “Second Written Warning.”
                                                      2
        The Hotel is, however, not required to move sequentially through the steps outlined in the

“progressive disciplinary system.” (Code at 35; Mills Dep. at 19.) To the contrary, “depending

on the severity of the problem, the type of behavior or misconduct, the number of occurrences,

etc. the Hotel may apply any level or type of discipline it deems appropriate.” (Code at 35.) In

fact, the record in this case reflects that it is not uncommon for employees to receive more severe

disciplinary penalties (including suspension) even for a first offense. 4 (See, e.g., Def.’s App. Tab

19—“Hewes Disciplinary Record” (“Hewes Record”) at 6 (an example of a final written warning

and suspension based on a single active offense).)

        During plaintiff’s suspension, her direct supervisor (Mr. Patrick Berwald) and the Hotel’s

Director of Human Resources (Ms. Kim Allen-Mills) reviewed the complaints made by the high-

profile group as well as the three other “active” incidents in plaintiff’s disciplinary record. 5 (See

Mills Decl. at ¶ 20.) In August 2011, the Hotel issued plaintiff a “Second Written Warning”

based on an unsatisfactory “mystery shopper” evaluation. 6 (Def.’s App. Tab 5—Personnel

4
  The policy states that “[m]anagement reserves the right to administer first offense terminations where
circumstances require . . . .” (See Policy at 2.)
5
  Defendant relied on two additional disciplinary actions prior to 2011 in its initial Motion. However, as
plaintiff correctly points out, these disciplinary actions were not “active” at the time of her suspension and
therefore according to the Policy (and the testimony of her supervisors), they played no role in the
decision to terminate her employment. Plaintiff further argues that defendant’s supervisors did not review
the two disciplinary actions from August 2011. Plaintiff seemingly bases this view on defendant’s
statement that “Ms. Mills and Mr. Berwald reviewed the most recent complaints . . . as well as Plaintiff’s
pattern of guest service complaints and discipline which had occurred during the previous 6 months.” (See
Def.’s Stat. at ¶ 49 (emphasis added).) However, as defendant correctly points out, the August
disciplinary actions were “active” under the terms of the Policy because they occurred less than one year
before plaintiff’s suspension. Moreover, according to the deposition of Kim Allen-Mills, she and Mr.
Berwald reviewed “the fact that [plaintiff] ha[d] been progressively disciplined over the past six or seven
months.” (See Mills Dep. at 16 (emphasis added).) This indicates that plaintiff’s supervisors not only
were permitted to review the August 2011 disciplinary actions but actually did so prior to firing plaintiff.
6
  The Hotel contracts a third-party named Unifocus to provide “mystery shoppers” who pretend to be
Hotel customers in order to evaluate Hotel employees. (Def.’s Stat. at ¶ 20.) The “mystery shoppers”
then write reports based on their observations, which they then provide to the Hotel. (Id. at ¶ 21.)
                                                      3
Communication Form, 08/2011; Mills Decl. at ¶ 11.) That same month, plaintiff also received a

“Verbal Warning” for incorrectly processing a large gratuity on a customer’s bill. Because of the

severity of this offense, Ms. Mills recommended that plaintiff receive a “Final Written Warning.”

(Mills Dep. at 94.) However, after meeting with the Hotel Manager and Mr. Berwald, the

plaintiff was given only a “Verbal Warning” because she had been “under a lot of stress due to a

personal family matter. . . .” (Def.’s App. Tab 13—Dep. of James Ryan (“Ryan Dep.”) at 17.)

In November 2011, plaintiff was issued a “Final Written Warning” after Hotel management

received two unsolicited customer complaints regarding unsatisfactory and unprofessional

service by the plaintiff over a four-day period. 7 (Def.’s App. Tab 6—Personnel Communication

Form, 11/2011; Mills Decl. at ¶ 13.) In each of these instances, the record reflects that plaintiff

was provided an opportunity to explain her actions to management. (See, e.g., Pl. Dep. at 85

(discussing the cash handling incident).) Ultimately, based on a review of plaintiff’s active

disciplinary record, as well as the complaints lodged by the high-profile client, Mr. Berwald and

Ms. Mills decided to terminate plaintiff’s employment on March 7, 2012. (Mills Decl. at ¶ 23.)

                                               ANALYSIS

I.              STANDARD OF REVIEW

        A. Summary Judgment

        A motion for summary judgment is appropriate when the pleadings, the discovery, the

disclosure materials on file, and any affidavits show that “there is no genuine issue as to any

material fact and the movant is entitled to judgment as a matter of law.” Fed. R. Civ. P. 56(a);

7
  Plaintiff disputes the fact that the word “final” was written on the warning on the date it was provided to
her. (See Pl.’s Response at 21.) Yet, the subject line on the second page of the Personnel Communication
Form is clearly identified as “Addendum to Personnel Communication Form (final written warning).”
(See Def.’s App. Tab 6—Personnel Communication Form, 11/2011.)
                                                     4
see also Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 247 (1986). A genuine dispute as to a

material fact exists if a “reasonable jury could return a verdict for the non-moving party.” Galvin

v. Eli Lilly & Co., 488 F.3d 1026, 1031 (D.C. Cir. 2007) (quoting Anderson, 477 U.S. at 248). A

moving party is thus entitled to summary judgment against “a party who fails to make a showing

sufficient to establish the existence of an element essential to that party’s case, and on which that

party will bear the burden of proof at trial.” Waterhouse v. D.C., 298 F.3d 989, 992 (D.C. Cir.

2002) (quoting Celotex Corp. v. Catrett, 477 U.S. 317, 322 (1986)). When considering a motion

for summary judgment, “[t]he evidence of the non-movant is to be believed, and all justifiable

inferences are to be drawn in his favor.” Anderson, 477 U.S. at 255. However, the non-moving

party “may not rely merely on allegations or denials in its own pleading,” see Fed. R. Civ. P.

56(c), but instead must offer specific facts showing that genuine issues exist for trial. Matsushita

Elec. Indus. Co. v. Zenith Radio Corp., 475 U.S. 574, 586 (1986).

       B. Sex Discrimination Claim Under the D.C. Human Rights Act

       D.C. Human Rights Act (“DCHRA”), D.C. Code § 2-1402.11, prohibits “discriminat[ion]

against any individual, with respect to . . . compensation, terms, conditions, or privileges of

employment” based upon sex. The D.C. Circuit analyzes DCHRA sex discrimination claims

under the same legal framework as Title VII. See Carpenter v. Fed. Nat’l Mortgage Ass’n, 165

F.3d 69, 72 (D.C.Cir.1999). In that context, “where an employee has suffered an adverse

employment action and an employer has asserted a legitimate, non-discriminatory reason for the

decision, . . . the district court must resolve one central question: Has the employee produced

sufficient evidence for a reasonable jury to find that the employer's asserted non-discriminatory

reason was not the actual reason and that the employer intentionally discriminated against the

employee on the basis of . . . sex[?]” Brady v. Office of the Sergeant at Arms, 520 F.3d 490, 494
                                                 5
(D.C. Cir. 2008). In other words, the court must determine whether the “employee’s evidence

creates a material dispute on the ultimate issue of [discrimination] either directly by [showing]

that a discriminatory reason more likely motivated the employer or indirectly by showing that the

employer’s proffered explanation is unworthy of credence.’” Jones v. Bernanke, 557 F.3d 670,

679 (D.C. Cir. 2009) (citing U.S. Postal Bd. of Governors v. Aikens, 460 U.S. 711, 716 (1983)).

        In order to answer this question, courts have traditionally examined unlawful

discrimination claims under the three-step burden-shifting framework set forth in McDonnell

Douglas Corp. v. Green, 411 U.S. 792 (1973). However, once an employer has proffered a

legitimate, non-discriminatory reason for the adverse employment action, the McDonnell

Douglas burden-shifting framework no longer applies, and the court must simply determine

whether the plaintiff has produced “sufficient evidence for a reasonable jury to find that the

employer’s asserted non-discriminatory reason was not the actual reason and that the employer

intentionally discriminated against the employee on the basis of [the employee’s protected class].

. . .” Brady, 520 F.3d at 494 (D.C. Cir. 2008). In evaluating defendant’s proffer, “the issue is not

the correctness or desirability of [the] reasons offered, [but] whether the employer honestly

believes in [the] reasons it offer[ed] . . .” Fischbach v. D.C. Dep’t of Corr’s, 86 F.3d 1180, 1183

(D.C. Cir. 1996) (internal citations and quotation marks omitted); Carter v. Rubin, 14 F. Supp.

2d 22, 44 (D.D.C. 1998) (the court is not a “super-personnel department that reexamines an

[employer’s] decision to terminate an employee”) (internal citations omitted). 8

8
  In her Opposition plaintiff invites this Court to adopt the Sixth Circuit’s requirement that the defendant
not only show that its proffered non-discriminatory reasons for taking an adverse action are honest, but
also that they are “reasonably based on particularized facts.” (See Opp. at 14.) The Court rejects this
invitation. The D.C. Circuit recently has upheld the “honest belief” standard. See, e.g., Gilbert v.
Napolitano, 670 F.3d 258, 264 (D.C. Cir. 2012); Vatel v. Alliance of Auto Mfrs., 627 F.3d 1245, 1247-48
(D.C. Cir. 2011). Moreover, even under this heightened standard, plaintiff would not survive summary
judgment.
                                                     6
II.    LEGITIMATE NON-DISCRIMINATORY REASONS FOR DEFENDANT’S
       ADVERSE EMPLOYMENT ACTION

       In assessing an unlawful discrimination claim, the Court must first determine whether

defendant has articulated a legitimate, non-discriminatory reason for undertaking the adverse

employment action. See Brady, 520 F.3d at 493-95; Fischbach, 86 F.3d at 1183. In this regard,

defendant argues that it terminated plaintiff’s employment not out of discriminatory animus, but

rather because she had a well-document history of unprofessional and unsatisfactory customer

service despite escalating disciplinary actions taken by the Hotel. In support of this contention,

defendant specifically relies on the four “active” disciplinary actions reviewed by Mr. Berwald

and Ms. Mills during plaintiff’s suspension:

       (1) the August 2011 “Verbal Warning” (reduced from a “Final Written Warning”) for
           failure to calculate correctly the gratuity owed on a customer’s bill,

       (2) the August 2011 “Second Written Warning” for failure to provide appropriate
           customer service during an evaluation by a “mystery shopper”,

       (3) the November 2011 “Final Written Warning” resulting from two unsolicited customer
           complaints made over the course of a four-day period; and,

       (4) the February 2012 “Suspension” resulting from complaints made by a high-profile
           Hotel group.

       Though plaintiff’s disciplinary record is clear, she attempts to challenge the existence of a

legitimate, non-discriminatory justification for her termination by arguing that the facts

surrounding each alleged infraction are “of questionable provenance.” (See Opp. at 12-14.)

Specifically, she argues that she does not remember several of the underlying events which

caused the Hotel to take disciplinary action and that, in those cases that she does remember the

Hotel failed to offer her a sufficient opportunity to explain herself. (Id.)

                                                  7
       Yet, in so arguing plaintiff misconstrues the relevant inquiry for the Court. As the D.C.

Circuit has explained, “the question is not whether the underlying [] incident[s] occurred; rather

the issue is whether the employer honestly and reasonably believed that the underlying []

incident[s] occurred.” Brady v. Office of Sergeant at Arms, 520 F.3d 490, 495 (D.C. Cir. 2008)

(emphasis in original); see also Waterhouse v. D.C., 298 F.3d at 995 (“At best, her responses

constituted an argument that, notwithstanding those failings, the District should not have

terminated her because there were extenuating circumstances . . . But courts are without

authority to second-guess an employer's personnel decision absent demonstrably discriminatory

motive.”) (internal citations and quotation marks omitted). In Brady, for example, an employee

of the Office of the Sergeant at Arms was demoted after his co-workers alleged that he had

sexually harassed them. 520 F.3d at 492. He sued arguing that the sexual harassment allegations

were false and a mere pretext for demoting him based on his race. Id. The Court granted

summary judgment for defendant on the grounds that plaintiff had failed to present “evidence

sufficient to show that [his employer’s] conclusion was dishonest or unreasonable” not just that

the underlying events did not occur. Id. at 495.

       Similarly here, plaintiff’s arguments amount to little more than a proffer that the various

incidents for which she was disciplined did not occur, or at least that they did not occur as the

third parties said they did. Under Brady, the truth or falsity of the underlying incidents is,

however, of no consequence. The relevant question for the Court is simply whether the

defendant has shown that it had an honest, reasonable belief that the underlying incidents

occurred. The defendant is indeed able to meet its burden in this case. The record clearly

demonstrates that the Hotel relied on statements made by trustworthy third parties (hotel guests

                                                   8
and a “mystery shopper”) in choosing to discipline plaintiff. 9 Moreover, though defendant was

under no legal obligation to do so, the evidence further reflects that plaintiff was offered several

opportunities to dispute the statements of these third parties and explain her actions. (See, e.g.,

Pl. Dep. at 85 (discussing the cash handling incident).) In fact, on one such occasion, plaintiff

was able to use this opportunity to convince Hotel management to reduce a “final written

warning” to a “verbal warning” because of personal issues she was having at home. (See Ryan

Dep. at 17.)

        For these reasons, the Court concludes that defendant has offered a legitimate, non-

discriminatory reason for terminating plaintiff’s employment. Accordingly, to withstand

summary judgment plaintiff now must demonstrate a material dispute as to whether this non-

discriminatory reason was pretextual. See Reeves v. Sanderson Plumbing Products Inc., 530

U.S. 133, 143 (2000); Brady, 520 F.3d at 495.

III.    PRETEXT

        In order to withstand summary judgment, plaintiff must demonstrate that a reasonable

jury could conclude “by a preponderance of the evidence that the legitimate reason[ ] offered by

the defendant [was] not its true reason[ ], but [was] a pretext for discrimination.” Burdine, 450

U.S. 248, 253 (1981); see also Fischbach, 86 F.3d at 1183. In other words, plaintiff must offer

sufficient evidence to show that her employer’s explanation was “false, that is a lie, or that the

9
  Plaintiff argues that defendant relies on inadmissible hearsay in reaching this conclusion. However, it is
clear that so long as evidence is “capable of being converted into admissible evidence” at trial, the Court
may consider the evidence on defendant’s motion for summary judgment. See Gleklen v. Democratic
Congressional Campaign Committee, Inc., 199 F.3d 1365, 1369 (D.C. Cir. 2000). Because the Hotel
would be able to call to the stand all of the third parties who made allegations against plaintiff, the Court
may consider them now on defendant’s motion for summary judgment. Moreover, the complaints are
important not necessarily for the truth of their contents, but for the fact that within a short time frame,
third parties filed complaints about the plaintiff with the Hotel, and there is no basis for suggesting that
this did not happen or that the defendant acted improperly by relying on the customer complaints.
                                                      9
employer’s real motivation was discriminatory.” Aka v. Washington Hosp. Cent., 156 F.3d 1284,

1289 n.3 (D.C. Cir. 1998). “It is not enough for the plaintiff to show that a reason given for a[n

adverse] action is not just, or fair, or sensible. He must show that the explanation given is a

phony reason.” Fischbach 86 F.3d at 1183 (citing Pignato v. American Trans Air, Inc., 14 F.3d

342, 349 (7th Cir. 1994)); see also Oates v. D.C., 824 F.2d 87, 93 (D.C. Cir. 1987) (“an ill-

informed motivation” is insufficient); Marcelus v. CCA of Tenn., Inc., 691 F. Supp. 2d 1, 6

(D.D.C. 2010) (An employer is not “liable for simply . . . arbitrary decisions . . . .” (internal

citations and quotation marks omitted)).

       Plaintiff need not, however, prove discriminatory animus through direct evidence. See

U.S. Postal Bd. of Governors v. Aikens, 460 U.S. 711, 717 (1983). As the D.C. Circuit explained

in Brady,

       plaintiff . . . may try in multiple ways to show that the employer's stated reason for the
       employment action was not the actual reason (in other words, was a pretext). Often, the
       employee attempts to produce evidence suggesting that the employer treated other
       employees of a different . . . sex . . . more favorably in the same factual circumstances . . .
       . Alternatively, the employee may attempt to demonstrate that the employer is making up
       or lying about the underlying facts that formed the predicate for the employment
       decision.

520 F.3d at 495. Plaintiff attempts to satisfy this burden in two ways. First, she asserts that “she

was treated differently from similarly situated employees who are not a part of her protected

class.” See George v. Leavitt, 407 F.3d 405, 412 (D.C. Cir. 2005). Second, she asserts that the

defendant failed to follow its own established disciplinary guidelines and this indicates pretext.

Cf. Blow v. City of San Antonio, 236 F.3d 293 (5th Cir. 2001). Ultimately, as explained herein,

because this Court finds that plaintiff has failed to establish a genuine issue of material fact on

either ground, defendant’s motion for summary judgment must be granted. See Brady, 520 F.3d

at 495; Evans v. Holder, 618 F. Supp. 2d 1, 10-11 (D.D.C. 2009).
                                                  10
       A. Comparators

       To permit a jury to determine that defendant took an adverse action based on

discriminatory animus by comparing the employer’s actions toward plaintiff and to other

employees, plaintiff must first establish that these alleged comparators are sufficiently “similarly

situated.” See Holbrook v. Reno, 196 F.3d 255, 261 (D.C. Cir. 1999). In this Circuit, that means

that “all of the relevant aspects of her employment situation were ‘nearly identical’ to those of

the male [employees].” See Neuren v. Adduci, Mastriani, Meeks & Schill, 43 F.3d 1507, 1514

(D.C. Cir. 1995) (quoting Pierce v. Commonwealth Life Ins. Co., 40 F.3d 796, 802 (6th Cir.

1994)). “To make this determination, courts look to, inter alia, whether the alleged comparators

dealt with the same supervisor, have been subject to the same standards and have engaged in the

same conduct without such differentiating or mitigating circumstances that would distinguish

their conduct or the employer’s treatment of them for it.” McFadden v. Ballard, Spahr, Andrews

& Ingersoll, LLP, 580 F. Supp. 2d 99, 109-10 (D.D.C. 2008) (internal citations and quotation

marks omitted), aff’d in relevant part and rev’d on other grounds, 611 F.3d 1 (D.C. Cir. 2010).

                 1.Mr. Juan Sanchez

       Plaintiff first identifies Mr. Juan Sanchez as a potential comparator. Mr. Sanchez, like

plaintiff, is a bartender at the Hotel’s Round Robin Bar, having worked at the Hotel for about

twenty-six years. (See Def.’s App. Tab 20—30(b)(6) Dep. of Kim Allen-Mills (“30(b)(6) Dep.”)

at 25-28.) Yet, unlike plaintiff, the Hotel did not receive a single guest complaint or negative

mystery shopper evaluation about Mr. Sanchez. Mr. Sanchez was disciplined for his role in a

single, albeit serious, incident. (See Def.’s App. Tab 22—Juan Sanchez’s Personnel

Communication Form, 06/2012.)

                                                 11
       In March 2012, Mr. Sanchez served liquor to a 17-year old minor. (Id.) Though he

allegedly asked to see the 17-year old’s ID, he claimed that he misread it and was caught by the

D.C Alcoholic Beverage Regulation Administration (“DCARBA”). (Id.) Though he took full

responsibility for his alleged mistake, Mr. Sanchez put the Hotel at risk of losing its liquor

license. He was therefore suspended immediately, while the Hotel investigated the incident. (Id.)

During his three-month suspension, the DCABRA decided not to take away the Hotel’s liquor

license and instead issued the Hotel a warning letter. In light of the DCABRA’s decision, Ms.

Mills and Mr. Sanchez’s other supervisors decided not to fire Mr. Sanchez for his mistake.

(30(b)(6) Dep. at 25-26.) Instead, the Hotel reinstated him with a “Final Written Warning.”

       Plaintiff concedes that “Mr. Sanchez’s problems were different from [her’s].” (See Opp.

at 16.) Yet, in her view, his actions were “clearly worse than anything [she] was accused of

doing, but she received the ultimate penalty, termination, while he did not.” (Id.) Her faults were

“small things,” whereas Mr. Sanchez put the Hotel’s bottom line at risk. (See id. at 17)

Therefore, plaintiff argues, a reasonable jury could conclude that defendant’s non-discriminatory

reasons for terminating her employment were a mere pretext for firing her based on her sex.

       Yet, this argument mischaracterizes the legal standard for “similarly situated” employees

in the discrimination context. Contrary to plaintiff’s assertions, the analysis is not ends based.

Two employees are not “similarly situated” merely because both of their actions had the

potential to impact their employers’ bottom-line. The Court instead must focus its inquiry on

whether the employees “have [both] been subject to the same standards and have engaged in the

same conduct without such differentiating or mitigating circumstances that would distinguish

their conduct or the employer’s treatment of them for it.” Childs-Pierce v. Util. Workers Union

of Am., 383 F. Supp. 2d 60, 70 (D.D.C. 2005) aff'd, 187 F. App’x 1 (D.C. Cir. 2006) (emphasis
                                                 12
added) (internal citations and quotation marks omitted); see also Prater v. FedEx Corp Serv.

Inc., 2009 WL 1725978, *12 (D.D.C. 2009) (“[P]laintiff’s attempt to compare an isolated

mistake . . . with [p]laintiff’s two year history of performance deficiencies . . . does not

suffice.”). Both the plaintiff and the comparator must have done substantially the same thing and

yet received different punishments. Otherwise, a jury is unable to infer pretext from the

employer’s varied actions.

       There is no question that plaintiff’s offenses and the offenses of Mr. Sanchez are starkly

different. Plaintiff concedes as much. (See Opp. at 16.) She was fired because of multiple

disciplinary infractions related to poor customer service over a seven-month period. Mr.

Sanchez, on the other hand, was suspended and almost terminated for serving alcohol to a minor

and, in so doing, putting the Hotel’s liquor license at risk. To be sure, these are both bad acts,

but they are not comparable and the mitigating circumstances regarding Sanchez and his lack of

any prior problems put him in a different situation than plaintiff was in. Therefore, it is

inappropriate for the Court to permit a jury to consider Mr. Sanchez as a comparator for purposes

of plaintiff’s discrimination claim.

                 2.Mr. James “Jim” Hewes

       Plaintiff next alleges that Mr. James Hewes is a “similarly situated” employee who was

treated differently because of his sex. Like the plaintiff, Mr. Hewes had a number of customer

service-related infractions which led to a series of disciplinary actions by the Hotel (albeit

several years prior to plaintiff’s infractions). In September 2007, Mr. Hewes was issued a

“Written Warning” for using unprofessional language with a co-worker. (See Hewes Record.) In

January and April 2008, while the 2007 incident was still “active” for purpose of the progressive

disciplinary system, he received two unsatisfactory mystery shopper reviews for which he
                                                 13
received a “Second Written Warning” and a “Final Written Warning” respectively. (Id.) Then,

in July 2010, though his prior infractions were no longer “active,” he received a “Final Written

Warning” and a three-day suspension for an unacceptable interaction with a hotel guest. Yet,

despite these various disciplinary actions, Mr. Hewes was not fired. 10

        Though Mr. Hewes never had as many active disciplinary actions as plaintiff, there are

certainly similarities between his disciplinary record and plaintiff’s. But the key legal difference

between them—and the main reason why he cannot be considered a comparator for plaintiff’s

pretext claim—is that Mr. Hewes and the plaintiff were disciplined by different supervisors. See

Evans, 618 F. Supp. 2d at 13; Wada v. Tomlinson, 517 F. Supp. 2d 148, 202 (D.D.C. 2007). Mr.

Hewes was primarily dealt with and was disciplined by Ms. Alfa and Mr. Nalcaglu. (See Hewes

Record.) Plaintiff, on the other hand, was primarily disciplined by Mr. Berwarld. Yet, in order to

effectively compare the Hotel’s actions toward them both, the supervisors taking those actions on

behalf of the employer must have been the same.

        Recognizing this difficulty with her case, plaintiff attempts to emphasize the role played

by Ms. Mills as the Director of Human Resources in both her discipline and Mr. Hewes’. (See

Opp. at 22-23.) However, this argument is also unconvincing. Not only did Ms. Mills play a

relatively minor role in disciplining Mr. Hewes (if she played any role at all), but, moreover, she

is a member of the same protected class as the plaintiff. Like other courts within this Circuit, this

Court is skeptical that, absent some evidence to the contrary, a member of a protected class

10
   In addition to this disciplinary history, plaintiff also relies on the fact that Mr. Hewes met with Ms.
Mills and other administrators in 2011 concerning his failure to craft a signature holiday drink. (See Mot.
at 14-15 n. 8; Opp. at 22-23.) In plaintiff’s view, the fact that Mr. Hewes did not receive any disciplinary
actions in light of this meeting should be considered for purposes of her pretext claim. This meeting is of
no consequence to the Court’s analysis because (1) it occurred more than one year after Mr. Hewes’ Final
Written Warning, (2) it did not concern a customer complaint, and (3) plaintiff’s supervisor, Mr. Berwald,
played no role in the meeting.
                                                    14
discriminated against another member of that same class. See, e.g., Horvath v. Thompson, 329 F.

Supp. 2d. 1, 5 (D.D.C. 2004).

       B. Failure to Follow Established Disciplinary Procedures

       Though plaintiff’s opposition brief focuses primarily on demonstrating that Mr. Sanchez

and Mr. Hewes are comparators for purposes of inferring pretext, plaintiff also argues in passing

that pretext might be established by defendant’s failure to follow its own disciplinary procedures.

(See Opp. at 12.) While some courts have certainly recognized that a reasonable jury may draw

such an inference, see, e.g., Blow v. San Antonio, 236 F.3d 293 (5th Cir. 2001), the record simply

does not reflect that such a departure took place in this case. It is uncontested that the Hotel

disciplined plaintiff several different times prior to terminating her employment. In fact, unlike

Mr. Sanchez and Mr. Hewes who were both suspended after a single incident in a twelve-month

period, plaintiff was given the opportunity to work through the progressive disciplinary system

step-by-step. She received a Verbal Warning (reduced from a Written Warning), a Second

Written Warning, and a Final Written Warning prior to being suspended and ultimately fired. To

be sure, defendant could have given plaintiff one last chance, but plaintiff has presented no

evidence that the Hotel was required to do so by the terms of the Policy or the Hotel’s general

practice.

       Ultimately, the Court finds that the record demonstrates that defendant had a legitimate,

non-discriminatory reason for terminating plaintiff’s employment. Moreover, plaintiff has failed

to establish a genuine issue of material fact as to whether this non-discriminatory reason was

pretextual. Therefore, the Court must grant defendant’s motion for summary judgment.

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                                     CONCLUSION

      Accordingly, and for the reasons stated above, the summary judgment motion will be

granted. A separate order accompanies this Memorandum Opinion.

                                                             /s/
                                                 ELLEN SEGAL HUVELLE
                                                 United States District Judge

Date: November 25, 2013

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