Court Opinion

ID: 4118430
Source: CourtListenerOpinion
Date Created: 2017-01-25 18:10:33.833127+00
Date Added: 2024-06-11T14:36:52.943053
License: Public Domain

[Cite as Jaber v. FirstMerit Corp., 2017-Ohio-277.]

STATE OF OHIO                     )                        IN THE COURT OF APPEALS
                                  )ss:                     NINTH JUDICIAL DISTRICT
COUNTY OF SUMMIT                  )

ASHMAHAN "SUE" JABER                                       C.A. No.   27993

        Appellant

        v.                                                 APPEAL FROM JUDGMENT
                                                           ENTERED IN THE
FIRSTMERIT CORP. et al.                                    COURT OF COMMON PLEAS
                                                           COUNTY OF SUMMIT, OHIO
        Appellees                                          CASE No.   CV 2014-03-1242

                                 DECISION AND JOURNAL ENTRY

Dated: January 25, 2017

        CARR, Presiding Judge.

        {¶1}     Appellant Asmahan “Sue” Jaber appeals the judgment of the Summit County

Court of Common Pleas that granted summary judgment in favor of appellees FirstMerit

Corporation; FirstMerit Bank, N.A.; Jennifer O’Brien; Shirley Ehrich; and Mary Perry. This

Court affirms.

                                                      I.

        {¶2}     Ms. Jaber, a naturalized United States citizen originally from Lebanon, had been

working for FirstMerit Bank for over thirty years when she was terminated. She subsequently

filed a complaint against FirstMerit and three bank managers alleging six claims for relief:

retaliation for a wage complaint (invoking R.C. Chapter 4111); discrimination based on age

(R.C. 4112.02(A)); discrimination based on national origin (R.C. 4112.02(A)); discrimination

based on perceived disability (R.C. 4112.02(A)); retaliatory discharge based on complaints of

age, national origin, and perceived disability discrimination (R.C. 4112.02(A)); and wrongful
                                                2

discharge in violation of public policy (workplace bullying). The defendants answered and each

later filed motions for summary judgment.        Ms. Jaber opposed the motions for summary

judgment, and the defendants replied. Ms. Jaber requested and was granted an extension of time

to complete discovery and supplement her brief in opposition to the motions for summary

judgment based on that additional discovery. The defendants replied. The trial court held an

oral hearing on the motions and, thereafter, granted summary judgment in favor of all

defendants. Ms. Jaber filed a timely appeal, raising six assignments of error for review. This

Court consolidates some assignments of error to facilitate review.

                                               II.

Summary Judgment Standard of Review

       {¶3}    This Court reviews an award of summary judgment de novo. Grafton v. Ohio

Edison Co., 77 Ohio St. 3d 102, 105 (1996). This Court applies the same standard as the trial

court, viewing the facts in the case in the light most favorable to the non-moving party and

resolving any doubt in favor of the non-moving party. Viock v. Stowe-Woodward Co., 13 Ohio

App.3d 7, 12 (6th Dist.1983).

       {¶4}    Pursuant to Civ.R. 56(C), summary judgment is proper if:

       (1) No genuine issue as to any material fact remains to be litigated; (2) the
       moving party is entitled to judgment as a matter of law; and (3) it appears from
       the evidence that reasonable minds can come to but one conclusion, and viewing
       such evidence most strongly in favor of the party against whom the motion for
       summary judgment is made, that conclusion is adverse to that party.

Temple v. Wean United, Inc., 50 Ohio St. 2d 317, 327 (1977).

       {¶5}    To prevail on a motion for summary judgment, the party moving for summary

judgment must be able to point to evidentiary materials that show that there is no genuine issue

as to any material fact, and that the moving party is entitled to judgment as a matter of law.
                                                3

Dresher v. Burt, 75 Ohio St. 3d 280, 293 (1996). Once a moving party satisfies its burden of

supporting its motion for summary judgment with sufficient and acceptable evidence pursuant to

Civ.R. 56(C), Civ.R. 56(E) provides that the non-moving party may not rest upon the mere

allegations or denials of the moving party’s pleadings. Rather, the non-moving party has a

reciprocal burden of responding by setting forth specific facts, demonstrating that a “genuine

triable issue” exists to be litigated for trial. State ex rel. Zimmerman v. Tompkins, 75 Ohio St. 3d
447, 449 (1996).

       {¶6}    The non-moving party’s reciprocal burden does not arise until after the moving

party has met its initial evidentiary burden. To do so, the moving party must set forth evidence

of the limited types enumerated in Civ.R. 56(C), specifically, “the pleadings, depositions,

answers to interrogatories, written admissions, affidavits, transcripts of evidence, and written

stipulations of fact[.]” Civ.R. 56(C) further provides that “[n]o evidence or stipulation may be

considered except as stated in this rule.”

Application of Federal Law

       {¶7}    The Supreme Court of Ohio has repeatedly held that “federal case law interpreting

Title VII of the Civil Rights Act of 1964, Section 2000(e) et seq., Title 42 U.S. Code, is

generally applicable to cases involving alleged violations of R.C. Chapter 4112.” Little Forest

Med. Ctr. of Akron v. Ohio Civ. Rights Comm., 61 Ohio St. 3d 607, 609-610 (1991), quoting

Plumbers & Steamfitters Joint Apprenticeship Commt. v. Ohio Civ. Rights Comm., 66 Ohio St. 2d
192, 196 (1981), citing Republic Steel v. Ohio Civ. Rights Comm., 44 Ohio St. 2d 178 (1975);

Weiner v. Cuyahoga Community College Dist., 19 Ohio St. 2d 35 (1969). See also Koballa v.

Twinsburg Youth Softball League, 9th Dist. Summit No. 23100, 2006-Ohio-4872, ¶ 20. “Thus,

‘reliable, probative, and substantial evidence’ in an employment discrimination case brought
                                               4

pursuant to R.C. Chapter 4112 means evidence sufficient to support a finding of discrimination

under Title VII.” Plumbers & Steamfitters, 66 Ohio St. 2d at 196.

                                              III.

                                ASSIGNMENT OF ERROR I

       THE TRIAL COURT ERRED IN ORDERING SUMMARY JUDGMENT ON
       [MS. JABER’S] CLAIM OF AGE DISCRIMINATION. CONSTRUING THE
       EVIDENCE IN [MS. JABER’S] FAVOR AS REQUIRED BY CIV.R. 56,
       REASONABLE MINDS CAN CONCLUDE THAT [MS. JABER] WAS
       TERMINATED BECAUSE OF HER AGE.

                                ASSIGNMENT OF ERROR II

       THE TRIAL COURT ERRED IN ORDERING SUMMARY JUDGMENT ON
       [MS.   JABER’S]  CLAIM  OF    DISABILITY    DISCRIMINATION.
       CONSTRUING THE EVIDENCE IN [MS. JABER’S] FAVOR AS REQUIRED
       BY CIV.R. 56, REASONABLE MINDS CAN CONCLUDE THAT
       [FIRSTMERIT] UNDERSTOOD THAT [MS. JABER] HAD A DISABILITY,
       HARASSED HER BECAUSE OF IT RATHER THAN ACCOMMODATE HER
       AND TERMINATED HER BECAUSE SHE COMPLAINED.

                               ASSIGNMENT OF ERROR III

       THE TRIAL COURT ERRED IN ORDERING SUMMARY JUDGMENT ON
       [MS. JABER’S] CLAIM OF NATIONAL ORIGIN DISCRIMINATION.
       CONSTRUING THE EVIDENCE IN [MS. JABER’S] FAVOR AS REQUIRED
       BY CIV.R. 56, REASONABLE MINDS CAN CONCLUDE THAT
       [FIRSTMERIT] DESIRED TO TERMINATE [MS. JABER] BECAUSE OF
       HER LEBANESE BACKGROUND AND CULTURAL DIFFERENCES.

       {¶8}    Ms. Jaber argues that the trial court erred by granting summary judgment in favor

of FirstMerit on her claims of employment discrimination based on age, national origin, and

perceived disability. This Court disagrees.

       {¶9}    Ms. Jaber’s discrimination claims are based on R.C. 4112.02(A) which states that

“[i]t shall be an unlawful discriminatory practice * * * [f]or any employer, because of the * * *

national origin, disability, [or] age * * * to discharge without just cause * * * or otherwise to
                                                 5

discriminate against that person with respect to * * * any matter directly or indirectly related to

employment.”

          {¶10} No party argues that there was direct evidence of discrimination. In cases of

indirect evidence of discrimination, Ohio courts apply the burden-shifting test enunciated in

McDonnell Douglas v. Green, 411 U.S. 792 (1973). Barker v. Scovill, Inc., 6 Ohio St. 3d 146

(1983).

          The McDonnell Douglas analysis is a three-step procedure that allocates the
          shifting burdens of production of evidence on the parties. First, the employee
          must establish a prima facie case of [ ] discrimination. Next, the burden of
          production shifts to the employer to state some legitimate non-discriminatory
          reasons for the employee’s discharge. Finally, the burden shifts back to the
          employee to show that the employer’s stated reasons were a pretext for [ ]
          discrimination.

Wang v. Goodyear Tire & Rubber Co., 68 Ohio App. 3d 13, 16 (9th Dist.1990).

          {¶11} To establish a prima facie case of age discrimination, an employee must show: (1)

that she was in the protected age range (at least 40 years old), (2) that she was subjected to an

adverse employment action like discharge, (3) that she was qualified for the position, and (4) that

she was replaced by a younger worker outside of the protected class. Wang, 68 Ohio App. 3d at

16. “The test of whether an employee is qualified is whether [s]he is meeting [her] ‘employer’s

legitimate expectations.’” Brown v. Renter’s Choice, Inc., 55 F. Supp. 2d 788, 793 (N.D.Ohio

1999), quoting Ang v. Procter & Gamble Co., 932 F.2d 540, 548-549 (6th Cir.1991). This

determination is “‘measured at the time the decision to terminate is made.’” Brown at 793,

quoting McDonald v. Union Camp Corp., 898 F.2d 1155, 1160 (6th Cir.1990).

          {¶12} To establish a prima facie case of national origin discrimination, an employee

must show: (1) that she was in a protected class, (2) that she suffered an adverse employment

action such as discharge, (3) that she was qualified for the employment, and (4) that comparable,
                                               6

non-protected employees received more favorable treatment.         Paranthaman v. State Auto

Property & Cas. Ins. Co., 10th Dist. Franklin No. 14AP-221, 2014-Ohio-4948, ¶ 29; see also

Mensah v. Michigan Dept. of Corrections, 621 Fed.Appx. 332, 334 (6th Cir.2015).

       {¶13} To establish a prima facie case of perceived disability discrimination, an

employee must show: (1) that she was perceived as disabled, (2) that the employer took an

adverse employment action against her because of the perceived disability, and (3) that the

employee, although perceived as disabled, can safely and substantially perform the essential

functions of the job in question. Ames v. Ohio Dept. of Rehab. & Corr., 23 N.E.3d 162, 2014-

Ohio-4774, ¶ 26; see also Allen v. totes/Isotoner Corp., 123 Ohio St. 3d 216, 2009-Ohio-4231, ¶

47, citing Hazlett v. Martin Chevrolet, Inc., 25 Ohio St. 3d 279, 281 (1986). “Ohio disability

discrimination law is similar to the Federal Americans with Disabilities Act (“ADA”), and

therefore Ohio courts may seek guidance in the interpretation of the Ohio discrimination law

from regulations and cases that interpret the ADA.” Ames at ¶ 26. A disability is defined as “a

physical or mental impairment that substantially limits one or more major life activities of [an]

individual, [and includes] being regarded as having such an impairment.”           42 U.S.C.A.

12102(1)(A)/(C). “Major life activities” include, inter alia, “caring for oneself, performing

manual tasks, seeing, hearing, eating, sleeping, walking, standing, lifting, bending, speaking,

breathing, learning, reading, concentrating, thinking, communicating, and working.”           42

U.S.C.A. 12102(2)(A).

       {¶14} If the plaintiff makes a prima facie showing of discrimination, the burden shifts to

the employer to demonstrate a legitimate, nondiscriminatory reason, which includes

insubordination, for the adverse employment action. Allen at ¶ 5, citing Hood v. Diamond

Prods., Inc., 74 Ohio St. 3d 298, 302 (1996). If the employer puts forth evidence of a legitimate,
                                                7

nondiscriminatory reason, the burden shifts back to the employee to demonstrate that the

employer’s reason is merely a pretext. “To create a question of fact with respect to pretext, the

[employee] must demonstrate that the [employer’s] proffered reason for firing the employee ‘(1)

had no basis in fact, (2) did not actually motivate [the] discharge, or (3) was insufficient to

motivate [the] discharge.’” Harris v. OHNH EMP, L.L.C., 9th Dist. Summit No. 27455, 2015-

Ohio-3212, ¶ 15 (9th Dist.), quoting King v. Jewish Home, 178 Ohio App. 3d 387, 2008-Ohio-

4724, ¶ 9 (1st Dist.). We explained:

       “The first type of showing consists of evidence that the proffered bases for the
       [employee’s] discharge never happened and are thus factually false. The third
       showing ordinarily consists of evidence that other employees not in the protected
       class were not fired although they engaged in substantially identical conduct to
       that which the employer contends motivated its discharge of the plaintiff. These
       two types of rebuttals are direct attacks on the credibility of the employer’s
       proffered motivation for firing [the] plaintiff and, if shown, provide an evidentiary
       basis for what the Supreme Court has termed a suspicion of mendacity. In the
       second type of rebuttal, the [employee] admits that such conduct could motivate
       the dismissal. Thus, the [employee] indirectly attacks the credibility of the
       proffered explanation by showing, through the sheer weight of circumstantial
       evidence, that an illegal motivation was more likely than the explanation offered
       by the defendant.”

Harris at ¶ 15, quoting Thompson v. Merriman CCRC, Inc., 9th Dist. Summit No. 23229, 2006-

Ohio-6008, ¶ 23. Further, pretext may be evidenced by showing (1) that other employees outside

the protected class behaved in a comparable manner but did not suffer comparable adverse

employment actions, (2) the employer’s general policies and practices with regard to employees

in protected classes, (3) and the employer’s reaction to the employee’s participation in legitimate

activities. See McDonnell Douglas, 411 U.S. at 805.

       {¶15} This Court assumes for the sake of argument that a genuine issue of material fact

exists regarding Ms. Jaber’s ability to establish a prima facie case of discrimination based on
                                                8

age, national origin, and perceived disability. Accordingly, the burden shifts to FirstMerit to

demonstrate a legitimate, nondiscriminatory reason for Ms. Jaber’s discharge.

       {¶16} In its motion for summary judgment, FirstMerit presented evidence that a

personal banker’s duties include, among other things, helping customers open new accounts;

obtain loans, credit, and debit cards; reorder checks; and facilitate other banking business. In

addition, personal bankers must call existing customers from a hot list in an attempt to get them

to accept additional services. Various bank managers testified during depositions that FirstMerit

expects that a personal banker will be able to complete all tasks satisfactorily within a 40-hour

work week.

       {¶17} FirstMerit further demonstrated that, beginning in the fall of 2011, Ms. Jaber

exhibited performance issues, evidenced by customer complaints and incidents of unsecured

confidential information.     In early September, she received a 90-day written warning

enumerating several customer complaints and noting her “poor judgment in exercising [her]

responsibilities as a Personal Banker.” The customer complaints included failing to submit a

credit card application that was six weeks overdue; failing to place check orders for multiple

customers, in one case for two months; failing to complete an account upgrade as requested; and

losing a check submitted by a customer who fell behind on an automobile loan. In addition,

despite an earlier warning, Ms. Jaber had committed various security breaches, including leaving

confidential customer information unsecured.        FirstMerit informed her that she could face

“further corrective action” for violating the directives in the written warning. On September 30,

FirstMerit issued her a memo evidencing a “Doc Discussion” during which her branch manager

Ms. O’Brien informed her of additional customer complaints.           A FirstMerit representative

testified during deposition that the bank did not issue another written warning at that time, given
                                               9

the temporal proximity of the complaints with the ones delineated in the September 9 written

warning.

       {¶18} Ms. Jaber responded to the written warning, informing FirstMerit that she had

been regularly working beyond her scheduled 40-hour work week without clocking in, in an

attempt to meet her responsibilities. Based on that disclosure, FirstMerit directed her to submit

an itemization of the unauthorized overtime hours she had worked. Ms. Jaber balked, and

asserted that she had donated that time and did not wish to be paid. Out of concern for remaining

in compliance with federal and state wage and hours laws, however, FirstMerit insisted that she

disclose the time she worked off the clock. After four directives from various bank personnel,

Ms. Jaber finally disclosed those hours. FirstMerit paid her in excess of $5000.00 for that time

based on Ms. Jaber’s affirmation that the 176 hours she disclosed covered all the time she had

worked off the clock.

       {¶19} After becoming aware that Ms. Jaber had been working off the clock, FirstMerit

issued a directive to all branch employees not to work off the clock. Despite this directive, Ms.

Jaber continued to work off the clock in October and November 2011. In addition, she continued

to leave confidential information unsecured on her desk. Based on those continued infractions,

FirstMerit issued a last chance memorandum (“LCM”) to Ms. Jaber on November 30, 2011,

informing her that she would be reviewed for termination if she again worked off the clock,

violated company policies, or experienced ongoing performance related issues. Despite these

additional directives, Ms. Jaber continued to work off the clock, including on February 4, 2012.

On February 17, 2012, FirstMerit issued a memo to Ms. Jaber, informing her that she had

violated the LCM for continuing to work off the clock despite repeated directives not to do so,

and for additional customer complaints. Those complaints included failing to rewrite a loan
                                                10

which caused a customer to become delinquent, failing to order new account checks after

misplacing documents for over 45 days, completing only one-third of an IRA disbursement

transaction, and failing to provide the necessary disclosure forms pursuant to bank policy and

federal law in approximately half of the more than 55 account kits Ms. Jaber gave to a certain

client.

          {¶20} After issuing the LCM violation memo to Ms. Jaber, FirstMerit notified human

resources officer Amanda Pruett, who investigated the claimed violations and obtained a

statement from Ms. Jaber before presenting Ms. Jaber’s file to the performance review

committee (“PRC”) for a determination of further disciplinary action. Ms. Pruett verified the

complaints. The five-member PRC unanimously determined to terminate Ms. Jaber based on her

failure to follow policy and procedure. The members of the PRC all testified in their depositions

that they determined to discharge Ms. Jaber based on her ongoing disregard for the directive to

cease working off the clock, as well as the continuing customer complaints that she had failed to

follow through on actions necessary to meet their banking needs. Based on this evidence,

FirstMerit met its initial burden of demonstrating legitimate, nondiscriminatory reasons for

terminating Ms. Jaber.

          {¶21}   Ms. Jaber, on the other hand, did not present any evidence to rebut the bank’s

evidence that she continued to violate policies and procedures. In fact, Ms. Jaber repeatedly

admitted during her deposition that she continued to work off the clock despite the directives to

cease.     Moreover, she admitted to failing to follow through on actions necessary to meet

customer banking needs. She merely offered excuses that she was very busy, had misplaced

items necessary to complete actions, or forgot to leave herself notes to follow up. Accordingly,

Ms. Jaber failed to present any evidence to rebut the bank’s evidence demonstrating its
                                               11

legitimate, nondiscriminatory reasons for terminating her. However, assuming arguendo that a

genuine issue of material fact exists in this regard, Ms. Jaber failed to present any evidence of

pretext.

       {¶22} The bank presented evidence that Ms. Jaber received progressive discipline and

multiple warnings and directives to cease her deficient and nonconforming activities. FirstMerit

further presented evidence of its concern that it remain in compliance with federal and state wage

and hours laws. On the other hand, Ms. Jaber presented no evidence that the reasons asserted by

the bank for her termination were untrue. In fact, she admitted the allegations. Moreover, Ms.

Jaber did not present any evidence that the bank’s concerns for complying with law and meeting

customer service satisfaction did not motivate her discharge or was insufficient to support her

discharge. Although she presented evidence that the bank had had a “don’t ask, don’t tell”

policy regarding working any necessary hours to get the job done (disputed by the bank), she

presented no evidence that any employee besides her continued to work off the clock after the

bank directed the cessation of such behavior in September 2011. In addition, she presented no

evidence that the other personal banker at the branch received the quantity and type of customer

complaints that Ms. Jaber received notwithstanding directives and guidance by bank managers.

Based on a thorough review of the record, this Court concludes that FirstMerit met its burden to

demonstrate that it was entitled to judgment as a matter of law on Ms. Jaber’s three claims

alleging employment discrimination. Moreover, we conclude that Ms. Jaber failed to meet her

reciprocal burden of presenting evidence to establish the existence of a genuine issue of material

fact as to those three claims. Accordingly, the trial court did not err by granting summary

judgment in favor of FirstMerit on Ms. Jaber’s claims alleging discrimination based on age,

national origin, and perceived disability.
                                                 12

       {¶23} Ms. Jaber’s first, second, and third assignments of error are overruled.

                                ASSIGNMENT OF ERROR IV

       THE TRIAL COURT ERRED IN ORDERING SUMMARY JUDGMENT ON
       [MS. JABER’S] CLAIM OF RETALIATION FOR REPORTING SHE HAD
       WORKED OVERTIME OFF THE CLOCK AND FOR BEING SUBJECTED
       TO DISCRIMINATION. CONSTRUING THE EVIDENCE IN [MS. JABER’S]
       FAVOR AS REQUIRED BY CIV.R. 56, REASONABLE MINDS CAN
       CONCLUDE THAT [FIRSTMERIT] SINGLED [MS. JABER] OUT FOR
       RETALIATORY,     DISCRIMINATORY    TREATMENT,     LEADING
       INEVITABLY TO HER TERMINATION.

       {¶24} Ms. Jaber argues that the trial court erred by granting summary judgment for

FirstMerit on her fifth claim alleging retaliatory discharge. This Court disagrees.

       {¶25} To establish a prima facie case of retaliation, an employee must demonstrate (1)

that she was engaged in a protected activity, (2) that the employer knew of her participation in

the activity, (3) that she was subjected to adverse employment action, and (4) that “there is a

causal link between the protected activity and the adverse employment action.” Varner v.

Goodyear Tire & Rubber Co., 9th Dist. Summit No. 21901, 2004-Ohio-4946, ¶ 10, quoting

Wade v. Maxwell Util. Bd., 259 F.3d 452, 463 (6th Cir.2001). A causal connection is only

established where the employee has presented evidence “sufficient to raise an inference that the

protected activity was the likely motivation for the adverse action.” Varner at ¶ 11, citing EEOC

v. Avery Dennison Corp., 104 F.3d 858, 861 (6th Cir.1997).

       {¶26} On appeal, Ms. Jaber argues that the protected activity in which she engaged was

disclosing that she had worked off the clock and that she was thereafter subjected to intermediate

disciplinary action and closely scrutinized.     She has not alleged a cause of action in her

complaint in this regard. Rather, she alleged two retaliation claims: (1) retaliation (harassment

and ultimate discharge) for complaining that she had not been paid for overtime hours she

worked (first claim for relief), and (2) retaliation for raising the issue that she believed that the
                                                  13

bank was discriminating against her on the basis of age, national origin, and perceived disability

(fifth claim for relief).

        {¶27} Although Ms. Jaber alleged in her first claim for relief that FirstMerit refused to

pay her for overtime hours after she requested that the bank do so, the only evidence presented

on this issue was that, upon learning that Ms. Jaber had worked unauthorized overtime, the bank

directed her four times to disclose the number of hours she worked so it could pay her. Ms.

Jaber delayed providing an itemization of hours, averring instead that she was not seeking

payment, and she had donated that time, and that she only wanted the bank to know what a hard

worker she was.       In any event, Ms. Jaber did not respond to the defendants’ motions for

summary judgment in regard to their arguments and evidence pertaining to the first claim for

relief. “A party who fails to call a claimed error to the trial court’s attention at a time when it can

be avoided or corrected forfeits the right to argue that error on appeal.” GMS Mgt. Co. v.

Nguyen, 9th Dist. Wayne No. 08CA0014, 2008-Ohio-6574, ¶ 13. As Ms. Jaber failed to oppose

the defendants’ motions for summary judgment in regard to her first claim for relief alleging

retaliation, she has forfeited that issue on appeal.

        {¶28} To the extent that Ms. Jaber argues that she was “hounded by her supervisors”

and “denied any help” despite that “it was clear that she was overworked and under distress,” she

only raises retaliation with regard to her perceived disability. Although she noted open heart

surgery and her carrying nitroglycerin nearly a decade before her termination, she only addresses

stress on appeal.

        {¶29} FirstMerit acknowledged that Ms. Jaber raised a concern about discrimination in

an email after she had been notified of her violation of the LCM and pending review by the PRC.

Although she was ultimately terminated, the bank presented evidence that her discharge was
                                               14

predicated on repeated disregard for directives not to work off the clock and ongoing, serious

customer complaints and security violations.        Ms. Jaber’s email raising a question of

discrimination was vague and did not identify any type of discrimination or offer any support for

her speculative inquiry. In her opposition to the motions for summary judgment, Ms. Jaber notes

that “she raised her concern about discrimination” but that she “did not set out a legal claim.”

She failed to present any evidence tending to show how her termination was in retaliation for

raising an issue of discrimination based on a perceived disability. As there was no genuine issue

of material fact, the trial court did not err by granting summary judgment in favor of the

defendants on her fifth claim for relief.

       {¶30} Ms. Jaber’s fourth assignment of error is overruled.

                                 ASSIGNMENT OF ERROR V

       THE TRIAL COURT ERRED IN ORDERING SUMMARY JUDGMENT ON
       [MS. JABER’S PUBLIC POLICY CLAIM OF WORKPLACE BULLYING AS
       A LEGITIMATE BASIS FOR WRONGFUL DISCHARGE WHERE AN
       EMPLOYER TARGETS AN EMPLOYEE FOR ADVERSE TREATMENT
       GUARANTEED TO MAKE HER FAIL.

       {¶31} Ms. Jaber argues that the trial court erred by granting summary judgment in favor

of the defendants’ on her claim alleging a public policy violation premised on bullying. This

Court disagrees.

       {¶32} To establish a claim for wrongful termination in violation of public policy, an

employee must demonstrate “1. [t]hat [a] clear public policy existed and was manifested in a

state or federal constitution, statute or administrative regulation, or in the common law (the

clarity element)[,] 2. [t]hat dismissing employees under circumstances like those involved in the

plaintiff’s dismissal would jeopardize the public policy (the jeopardy element)[,] 3. [t]he

plaintiff’s dismissal was motivated by conduct related to the public policy (the causation
                                                  15

element)[, and] 4. [t]he employer lacked overriding legitimate business justification for the

dismissal (the overriding justification element).” (Emphasis in original.) Collins v. Rizkana, 73
Ohio St. 3d 65, 69-70 (1995), quoting H. Perritt, The Future of Wrongful Dismissal Claims:

Where Does Employer Self Interest Lie?, 58 U.Cin.L.Rev. 397, 398-399 (1989).

        {¶33} Jaber concedes that no public policy claim regarding workplace bullying exists

under Ohio law. Instead, she argues for an expansion of the protections accorded to at-will

employees in furtherance of an “employer’s obligation to provide a safe workplace.” Although

her argument is not well developed, she premises it on “the notion of diversity recognition and

inclusion and fundamental decency.” She does not clarify what she means by diversity beyond

the issues of age, national origin, and perceived disability, all of which constitute statutorily

express protected classes. This Court has resolved those arguments above.

        {¶34} To the extent that Ms. Jaber references fundamental decency, the United States

Supreme Court has recognized that Title VII (and by analogy state antidiscrimination laws) are

not “general civility code[s].” Faragher v. Boca Raton, 524 U.S. 775, 788 (1998). Instead,

hostility in the workplace is judged by “sufficiently demanding * * * standards” to avoid such

unwarranted expansion. Id. Although it addressed sexual hostility in the workplace, Faragher

noted that “simple teasing, offhand comments, and isolated incidents (unless extremely serious)”

do not rise to the requisite level of protection. Id.

        {¶35} Although Ms. Jaber refers to “systematic treatment” by FirstMerit’s management,

she notes only a denial of time off in July 2011 and “a barrage of criticism.” She fails to

acknowledge, however, that she had requested time off with very little notice and was ultimately

allowed to take several days off. Moreover, she makes only a vague reference to “criticism.”

The record, however, contains multiple examples of ongoing customer service, security, and
                                                 16

work hours issues, to which Ms. Jaber admitted. Under these circumstances, this Court is not

persuaded to expand the current state of the law to recognize a claim for a violation of public

policy on the basis of bullying.

       {¶36} Finally, even if we were to recognize such a claim, the evidence demonstrates that

FirstMerit had an overriding legitimate business justification for terminating Ms. Jaber based on

her admitted ongoing violations of company policies and procedures. Accordingly, the trial

court did not err in granting summary judgment in favor of the defendants on Ms. Jaber’s sixth

claim for relief. The fifth assignment of error is overruled.

                                   ASSIGNMENT OF ERROR VI

       THE TRIAL COURT ERRED IN ORDERING SUMMARY JUDGMENT IN
       FAVOR OF INDIVIDUAL APPELLEES EHRICH, PERRY[,] AND O’BRIEN.

       {¶37} Ms. Jaber argues that the trial court erred by granting summary judgment in favor

of Ms. Ehrich, Ms. Perry, and Ms. O’Brien on her claims. This Court disagrees.

       {¶38} The parties agree that it is well settled that, for purposes of R.C. 4112.01

antidiscrimination claims, “individual supervisors and managers are accountable for their own

discriminatory conduct occurring in the workplace environment.” Genaro v. Cent. Transport,

Inc., 84 Ohio St. 3d 293, 300 (1999); Price v. Carter Lumber Co., 9th Dist. Summit No. 24991,

2010-Ohio-4328, ¶ 25. The term “employer” includes “any person acting directly or indirectly in

the interest of an employer.” R.C. 4112.01(A)(2).

       {¶39} As district manager, branch manager, and assistant branch manager, Ms. Ehrich,

Ms. O’Brien, and Ms. Perry, respectively, acted directly or indirectly in the interest of FirstMerit.

Ms. Jaber alleged that each engaged in discriminatory acts against her based on her age, national

origin, and perceived disability, that they retaliated against her for complaining about overtime

and a lack of time off, and that they violated public policy by harassing her in a way that
                                                 17

amounted to bullying. This Court has already declined to extend the current state of the law to

recognize a violation of public policy claim based on bullying.

       {¶40} The prima facie elements for the remaining claims are set out above.

       {¶41} Ms. Jaber’s retaliation claims against the individual managers fail. Her first claim

for relief alleged retaliation for complaining that she had not been paid for overtime she worked.

However, she presented no evidence in that regard and, in fact, the evidence demonstrated only

that she did not seek payment for overtime hours she had worked off the clock.

       {¶42} Her other retaliation claim alleges only that her employer retaliated against her for

complaining that she had faced discrimination based on age, national origin, and perceived

disability. She argues on appeal, however, that the three managers retaliated against her, not for

complaining about age, national origin, or perceived disability discrimination, but rather for

disclosing that she had worked off the clock, for requesting time off, and for not completing her

work in a 40-hour work week. She described the retaliatory acts as depriving her of help,

shouting at her in public areas of the bank, and writing her up for infractions. It is axiomatic that

a plaintiff can only obtain relief based on claims she has actually alleged. The only time Ms.

Jaber raised the issue of discrimination was in her email to human resources officer Amanda

Pruett after she received notice that she had violated her LCM. Although she copied Ms. Ehrich

on the email, the only adverse employment action that occurred after her speculation regarding

discrimination was her termination. Neither Ms. Ehrich, Ms. O’Brien, nor Ms. Perry had any

involvement in the decision to terminate Ms. Jaber. None of those managers sat on the PRC

which was solely responsible for Ms. Jaber’s discharge. As Ms. Jaber presented no evidence that

any of the three managers engaged in any retaliatory conduct after she raised the issue of
                                                18

discrimination, there was no genuine issue of material fact, and the three managers were entitled

to judgment as a matter of law on Ms. Jaber’s retaliation claims.

       {¶43} As to the discrimination claims, as an initial matter, there is no evidence that Ms.

Perry subjected Ms. Jaber to any adverse employment action. Ms. Perry testified during her

deposition that she had no input into performance appraisals or disciplinary actions. She further

had no authority to terminate, and she did not recommend Ms. Jaber’s termination. Ms. Perry’s

signature is not on any disciplinary document in the record. Ms. Jaber has not presented any

evidence to show that Ms. Perry subjected her to any adverse employment action, such as

probation or other discipline, or played any role in her termination. Accordingly, Ms. Jaber

failed to establish a prima facie case of discrimination against Ms. Perry.

       {¶44} Regarding her claims alleging discrimination based on age, national origin, and

perceived disability as against Ms. Ehrich and Ms. O’Brien, this Court assumes for the sake of

argument that the evidence demonstrated a genuine issue of material fact as to Ms. Jaber’s

establishment of her prima facie cases.

       {¶45} The burden then shifts to the managers to present legitimate, nondiscriminatory

reasons for their adverse employment actions. Both Ms. Ehrich and Ms. O’Brien signed various

disciplinary documents regarding Ms. Jaber, although neither played any role in her ultimate

termination.   In issuing a written warning (signed by both Ms. Ehrich and Ms. O’Brien),

memorandum of “Doc Discussion” (signed only by Ms. O’Brien), LCM (signed by Ms. Ehrich

and another person not named in this lawsuit), and a memorandum of violation of the LCM

(signed by Ms. Ehrich and a human resource officer not named in this lawsuit), Ms. Ehrich and

Ms. Perry thoroughly delineated the bases for each disciplinary action. The managers used

progressive discipline, even declining to escalate the adverse action when additional customer
                                                 19

service issues came to light very shortly after the issuance of the written warning. Instead of

notifying her of a violation of her 90-day probationary period and subjecting her to greater

adverse action, Ms. O’Brien chose to de-escalate the discipline, merely documenting her

discussion with Ms. Jaber about the additional concerns. As Ms. Jaber continued to disobey

directives and fail to follow through on customer service actions, management imposed harsher

disciplinary actions. Accordingly, Ms. Ehrich and Ms. O’Brien presented evidence of legitimate,

nondiscriminatory reasons for subjecting Ms. Jaber to discipline.

       {¶46} Ms. Jaber failed to present evidence to rebut the evidence of legitimate,

nondiscriminatory reasons. Specifically, she admitted repeatedly that she continued to disobey

the directive not to work off the clock. Furthermore, she admitted to many instances when she

failed to follow through or follow up on some action necessary to complete customer

transactions. Although she zeroes in on two situations (a failure to obtain overdraft protection

for Mr. “W.,” and a failure to use the preferred file folders for a project), neither of those issues

resulted in the written disciplinary actions taken by management. First, Ms. Jaber only argues

that they “blamed” her for the situation with Mr. W., but she does not explain what type of

adverse employment action she suffered as a result.

       {¶47} Second, she argues that the file folders incident resulted in a “write-up * * *

instrumental in showing that [she] was violating her last chance agreement [LCM].” A review of

the LCM indicates that it was premised on Ms. Jaber’s continuing disregard for the directive not

to work off the clock and to contact security when she enters the building when no one else is

present; and her failure, again, to ensure that her file cabinet containing confidential information

was locked. A review of the memorandum noting her violation of the LCM indicates that it was

premised on her continuing disregard for the directive not to work off the clock, as well as four
                                                20

significant customer service issues, none of which involved any reference to the file folder

incident. Accordingly, Ms. Jaber failed to present evidence to rebut the managers’ evidence of

legitimate, nondiscriminatory reasons for their use of adverse employment actions against Ms.

Jaber.

         {¶48} Although we need not address the issue of pretext based on Ms. Jaber’s failure to

present rebuttal evidence on the second prong of the McDonnell Douglas burden-shifting

analysis, we note that Ms. Jaber has also failed to present any evidence of pretext. She admitted

that she continued to disregard the directive not to work off the clock for months and after

repeated warnings. She further admitted to multiple instances of poor customer service based on

her failure to complete customer transactions. She challenges the significance of two incidents,

neither of which are referenced in her disciplinary documents, and she does not assert that the

remaining admitted deficiencies were insufficient to motivate the progressive disciplinary actions

used by management. Accordingly, she has failed to create a genuine issue of material fact with

regard to pretext.

         {¶49} Based on the above discussion, there is no genuine issue of material fact as to the

individual managers’ liability. Accordingly, the trial court did not err by granting summary

judgment in favor of Ms. Ehrich, Ms. O’Brien, and Ms. Perry on all of Ms. Jaber’s claims. The

sixth assignment of error is overruled.

                                                IV.

         {¶50} Ms. Jaber’s six assignments of error are overruled. The judgment of the Summit

County Court of Common Pleas is affirmed.

                                                                              Judgment affirmed.
                                                21

       There were reasonable grounds for this appeal.

       We order that a special mandate issue out of this Court, directing the Court of Common

Pleas, County of Summit, State of Ohio, to carry this judgment into execution. A certified copy

of this journal entry shall constitute the mandate, pursuant to App.R. 27.

       Immediately upon the filing hereof, this document shall constitute the journal entry of

judgment, and it shall be file stamped by the Clerk of the Court of Appeals at which time the

period for review shall begin to run. App.R. 22(C). The Clerk of the Court of Appeals is

instructed to mail a notice of entry of this judgment to the parties and to make a notation of the

mailing in the docket, pursuant to App.R. 30.

       Costs taxed to Appellant.

                                                     DONNA J. CARR
                                                     FOR THE COURT

MOORE, J.
CONCURS.

HENSAL, J.
CONCURS IN JUDGMENT ONLY.

APPEARANCES:

LINDA C. ASHAR, Attorney at Law, for Appellant.

WILLIAM S. HALBERG, Attorney at Law, for Appellant.

THOMAS R. CROOKES and ASHLEY M. MANFULL, Attorneys at Law, for Appellees.