Court Opinion

ID: 9898047
Source: CourtListenerOpinion
Date Created: 2023-11-14 19:28:05.092011+00
Date Added: 2024-06-11T09:14:52.409961
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                                                                                                    Filed
                                                                                              Washington State
                                                                                              Court of Appeals
                                                                                               Division Two

                                                                                              January 31, 2023

           IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

                                                 DIVISION II
        TERRY COUSINS,                                                     No. 56996-5-II

                                        Appellant,

                  v.                                                   PUBLISHED OPINION

        STATE OF WASHINGTON and
        DEPARTMENT OF CORRECTIONS,

                                        Respondent.

                 MAXA, J. – Terry Cousins appeals the trial court’s grant of summary judgment in favor of

       the Department of Corrections (DOC) in her lawsuit against DOC under the Public Records Act,

       chapter 42.56 RCW (PRA).

                 In 2016, Cousins made a request under the PRA to DOC relating to her sister’s death

       while her sister was incarcerated. DOC provided records to Cousins on an installment basis.

       DOC’s letter attaching the seventh installment in January 2019 stated that the request was closed.

       Cousins believed that records were missing from the installments she received, and she

       continued to correspond with DOC. In November 2019, DOC reiterated that the request was

       closed.

                 In July 2020, Cousins contacted DOC about records that she believed should have been

       produced. DOC subsequently reopened the request and produced additional installments of

       records totaling over 1,000 pages.
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       No. 56996-5-II

              Cousins filed a PRA action in January 2021, contending that DOC’s actions in

       responding to her request violated the PRA. The trial court granted DOC’s summary judgment

       motion, ruling that Cousins’ action was time barred by the PRA’s one year statute of limitations.

              In Dotson v. Pierce County, this court held that the PRA statute of limitations begins to

       run when an agency notifies the requester that the request is closed, even if the agency

       subsequently produces additional records. 13 Wn. App. 2d 455, 470-72, 464 P.3d 563, review

       denied, 196 Wn.2d 1018 (2020). Cousins argues that we either should distinguish Dotson on the

       ground that DOC here actually reopened her request or disregard the holding in Dotson regarding

       the start of the limitations period. The court in Dotson also held that the discovery rule is

       inapplicable to PRA actions, id. at 472, and Cousins argues that we should disregard that

       holding.

              We follow Dotson and hold that DOC’s January 2019 letter closing the request started the

       limitations period and that the subsequent production of additional records did not start a new

       limitations period. Therefore, we hold that the statute of limitations bars Cousins’ PRA action

       because she did not file suit within a year after DOC closed the request. And we follow Dotson

       and hold that the discovery rule is inapplicable here. Accordingly, we affirm the trial court’s

       grant of summary judgment in favor of DOC.

                                                     FACTS

       Background

              Renee Field was incarcerated in DOC custody beginning in February 2014. She died

       while in custody in March 2016. In July 2016, Cousins, Field’s sister and personal

       representative of her estate, made a PRA request to DOC for all records regarding Field from

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       No. 56996-5-II

       January 1, 2014 to the present. DOC acknowledged the request and stated that it would review

       and gather the records.

       Production of Records and Closing Letter

              DOC produced the first installment of records in November 2016 and produced a second

       installment in April 2017. In May 2017, Cousins’ attorney wrote to Sheri Izatt, a public records

       specialist for DOC, noting several records that appeared to have been omitted in the first two

       installments. Izatt responded that the request was still open and that more records would be

       produced in future installments.

              In July 2017, DOC produced a third installment of records that did not include the

       records that Cousins previously had referenced. DOC produced fourth, fifth, and sixth

       installments in December 2017, April 2018, and September 2018, respectively. None of the

       installments included the missing records that Cousins had referenced earlier.

              On January 17, 2019, DOC produced the seventh installment. The letter enclosing the

       records stated that the request was “now closed.” Clerk’s Papers (CP) at 44.

       Further Communications and Production

              On January 22 and 23, 2019, Cousins exchanged emails with Izatt in which Cousins

       inquired about obtaining the records she had identified as missing after the second installment in

       May 2017. Izatt did not specifically respond to this inquiry. On February 1, Cousins emailed

       Izatt again about the missing records. Cousins did not receive a response from Izatt to this email.

       Cousins claimed that she called DOC over the next several months, but DOC did not return those

       calls. On October 14, she emailed Izatt and asked for a copy of her original request.

              On October 29, Paula Terrell of DOC sent an email to Cousins responding to a voice mail

       message from Cousins. After a reply from Cousins, Terrell on November 4 responded with an

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       No. 56996-5-II

       email to Cousins stating that Cousins’ PRA request “is and remains closed.” CP at 56. On

       November 14, Cousins emailed Terrell and indicated that not all requested records had been

       provided. On that same date, Terrell acknowledged the email and again explained that Cousins’

       PRA request “is and remains closed.” CP at 69. Terrell further stated that “[s]ince this request is

       closed,” Cousins was required to submit a PRA request if she wanted to request additional

       records from DOC.

              Cousins responded on November 15 that her request was closed “due to your agencies

       [sic] assumption that my request was completely filled.” CP at 65. Cousins stated that her

       request was not complete and reiterated that she had not received all of the records previously

       identified. Terrell did not respond to this email.

              Even though Cousins still had not received specific records that she had identified as

       missing since May 2017 and she knew that DOC had closed its file, she did not file suit against

       DOC at that time.

              On July 7, 2020, almost 18 months after DOC had closed her request, Cousins sent an

       email to Terrell stating that she had not heard back regarding her “unfinished pdr request” and

       again stating that she had not received all the requested documents. CP at 537. She stated, “I am

       again requesting that you send me the remaining documents for my public disclosure request

       from 2016.” CP at 537. Terrell sent Cousins an email that listed the five requested categories of

       records previously identified as missing and stated, “Department staff are currently identifying

       and gathering records responsive to your request.” CP at 536. In an internal record, Terrell

       stated, “Received email from requestor stating she did not receive all responsive records;

       therefore, I re-opened the request and will conduct an additional search.” CP at 590.

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       No. 56996-5-II

              Cousins followed up with a request of 29 additional categories of records that she had not

       received. Terrell acknowledged receipt of the request for additional records, and stated,

       “Department staff are currently identifying and gathering records responsive to your request.”

       CP at 551. In an internal record, Terrell stated, “Requestor has indicated she did not receive all

       records to her request. Therefore, an additional search will be conducted and request re-opened.”

       CP at 590. In her deposition, Terrell confirmed that her July 2020 email responding to Cousins’

       request for the missing records was a reopening of the original request.

              DOC produced installments 8 through 16 from October 2020 through June 2021. In the

       June email containing installment 16, Terrell stated that this was the final installment and the

       request was closed. But DOC produced a 17th installment in August 2021. After Cousins’

       emails in July 2020, DOC produced 10 additional installments consisting of over 1,000 pages of

       records.

       Trial Court Proceedings

              Cousins filed suit against DOC in January 2021, before DOC finished producing all the

       additional records. She sought disclosure of the records she requested in 2016 and statutory

       penalties, attorney fees, and costs under the PRA. Cousins alleged in her complaint that none of

       the later installments contained the additional categories of records she identified as missing in

       July 2020.

              After some discovery, DOC moved for summary judgment based on the PRA’s one year

       statute of limitations because DOC had closed Cousins’ request in January 2019.

              Cousins opposed DOC’s summary judgment motion, arguing that the statute of

       limitations period started again when DOC reopened her request in July 2020 or until the last

       record was produced in August 2021. In the alternative, Cousins argued that equitable tolling

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       No. 56996-5-II

       should apply because DOC handled her request in bad faith. Cousins also stated in a footnote

       that the discovery rule would be a better remedy than equitable tolling in a silent withholding

       case.

               The trial court granted DOC’s summary judgment motion. The court ruled that under

       Dotson, the statute of limitations began to run in January 2019 when DOC stated that the request

       was closed. Cousins appeals the trial court’s grant of summary judgment in favor of DOC.1

                                                   ANALYSIS

       A.      STANDARD OF REVIEW

               The PRA is designed to provide for the broad disclosure of public records. Ekelmann v.

       City of Poulsbo, 22 Wn. App. 2d 798, 805, 513 P.3d 840 (2022). RCW 42.56.030 requires that

       the PRA be liberally construed in favor of disclosure unless disclosure is specifically exempt.

       Id.at 806.

               We review an agency’s action in responding to a PRA request de novo. Id. at 805.

       Summary judgment orders involving the PRA also are reviewed de novo. Id. When the record

       consists of only documentary evidence on PRA matters, we stand in the same position as the trial

       court. Id.

               With a summary judgment motion, we view the evidence and apply all reasonable

       inferences in the light most favorable to the nonmoving party. Lavington v. Hillier, 22 Wn. App.

       2d 134, 143, 510 P.3d 373, review denied, 200 Wn.2d 1010 (2022). Summary judgment is

       appropriate if there are no genuine issues of material fact and the moving party is entitled to

       judgment as a matter of law. Id.; CR 56(c). There is a genuine issue of material fact only if

       1
         Cousins initially sought direct review in the Supreme Court. The Supreme Court transferred
       the case to this court.

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       No. 56996-5-II

       reasonable minds could disagree on the conclusion of a factual issue. Lavington, 22 Wn. App.

       2d at 143. Further, if there are undisputed facts that do not allow for reasonable differences in

       opinion, then the question is one of law. Harper v. State, 192 Wn.2d 328, 346-47, 429 P.3d 1071

       (2018).

       B.        PRA STATUTE OF LIMITATIONS

                 RCW 42.56.550(6) states, “Actions under [the PRA] must be filed within one year of the

       agency’s claim of exemption or the last production of a record on a partial or installment basis.”

                 In Belenski v. Jefferson County, the Supreme Court held that the PRA statute of

       limitations “begins to run on an agency’s definitive, final response to a PRA request.” 186

       Wn.2d 452, 457, 378 P.3d 176 (2016). The court based this holding on its interpretation of RCW

       42.56.550(6). Id. at 460. The court stated, “This theme of finality should apply to begin the

       statute of limitations for all possible responses under the PRA, not just the two expressly listed in

       RCW 42.56.550(6).” Id. “[T]o conclude otherwise would lead to absurd results – leaving either

       no statute of limitations or a different statute of limitations to apply based on how the agency

       responded.” Id. at 460-61.

                 In Belenski, the county responded to a PRA request by stating that it had no responsive

       records. Id. at 455. Belenski ultimately discovered that the county did in fact have the requested

       records, and he filed suit over two years after the county’s response. Id. The court stated that the

       county’s response that it had no responsive records was a final, definitive response, “[r]egardless

       of whether [the] answer was truthful or correct.” Id. at 461. The response sufficiently put

       Belenski on notice that the county neither intended to disclose any records nor further address

       the request. Id. Belenski could have sued the county as soon as he received its response instead

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       No. 56996-5-II

       of waiting two years before bringing suit. Id. The court concluded that the county’s response

       was sufficient to trigger the statute of limitations. Id. at 459.

               Belenski and amici raised concerns regarding the incentive for agencies to intentionally

       withhold information and avoid liability if the statute of limitations was allowed to run based on

       an agency’s dishonest response. Id. at 461. The Supreme Court recognized that such an

       incentive could be contrary to the PRA’s broad disclosure mandates and fundamentally unfair in

       some circumstances. Id. Therefore, the court remanded for the trial court to determine whether

       the doctrine of equitable tolling applied. Id. at 462.

               In Dotson, Dotson submitted a PRA request to the county’s Planning and Land Services

       (PALS) Department for all records regarding Dotson’s property. 13 Wn. App. 2d at 459. After

       producing the requested records, PALS sent a letter to Dotson in June 2016, stating, “As you

       have received responsive documents, I am closing your request.” Id. at 461. PALS subsequently

       discovered records responsive to Dotson’s PRA request on three separate occasions and sent the

       records to Dotson upon each discovery. Id. at 462-64. The first such disclosure was in October

       2016. Id. at 462. Dotson filed a PRA complaint against the county in October 2017. Id. at 463.

               This court held that the PRA statute of limitations barred Dotson’s action because he did

       not file within one year of the county closing the request. Id. at 472. The court disagreed with

       Dotson’s argument that the statute of limitations started when the county released the last of the

       additional records. Id. at 470. The court emphasized that the Supreme Court in Belenski had

       “explicitly found” that the PRA statute of limitations “ ‘begins to run on an agency’s definitive,

       final response to a PRA request.’ ” Id. at 471 (quoting Belenski, 186 Wn.2d at 457). The court

       stated that the June 2016 letter “comprised a final, definitive response to Dotson’s request, and

       started the statute of limitations.” Dotson, 13 Wn. App. 2d at 471. The court also noted that no

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       facts supported concerns of gamesmanship by the county, and that the letter’s closing language

       only intended to alert Dotson that there would be no forthcoming records. Id.

               In addition, the court in Dotson held that the discovery rule – under which the statute of

       limitations does not start until the plaintiff knew or should have known the essential elements of

       the cause of action – does not apply to PRA actions. Id. at 472.

       C.      APPLICATION OF DOTSON

               Cousins argues that we should either distinguish or disregard Dotson and hold that the

       statute of limitations did not start until DOC provided its last installment of records. We

       disagree, and we conclude that the PRA statute of limitations started in January 2019 when DOC

       informed Cousins that it was closing her request.

               1.   Distinguishing Dotson

               Cousins argues that the facts of this case are distinguishable from Dotson. She claims

       that if closing a request starts the statute of limitations, a reopening of the request must restart the

       statute of limitations. We disagree.

               Cousins is correct that the facts here are different than in Dotson. In Dotson, PALS did

       not reopen the PRA request and search for additional records. Instead, the additional records

       produced were discovered accidentally in the regular course of business and in response to

       Dotson’s summary judgment motion. 13 Wn. App. 2d at 462-63. Here, DOC actually reopened

       the PRA request in July 2020 in response to a communication from Cousins, searched for

       additional records, and produced additional installments following the consecutive numbering of

       the previous installments. And after Cousins’ emails in July 2020, DOC produced 10 additional

       installments consisting of over 1,000 pages.

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               However, the different facts do not change the result. As discussed above, the Supreme

       Court in Belenski adopted a bright line rule: the PRA statute of limitations “begins to run on an

       agency’s definitive, final response to a PRA request.” 186 Wn.2d at 457. This bright line rule

       requires a PRA requester to act promptly to file a PRA action, consistent with the one year

       statute of limitations. An agency’s definitive, final response that the request is closed provides a

       requestor with sufficient notice that the agency no longer intends to disclose additional records or

       further address a request. Belenski, 186 Wn.2d at 461; Dotson, 13 Wn. App. 2d at 471. At that

       point, there is no reason to delay in filing suit. Belenski, 186 Wn.2d at 461; Dotson, 13 Wn.

       App. 2d at 471.

               This court in Dotson applied the bright line rule established in Belenski even though the

       agency produced additional records after the request was closed. Dotson, 13 Wn. App. 2d at

       470-72. The court expressly rejected the argument that the statute of limitations started on the

       date the agency released additional records. Id. at 470. Nothing in Dotson suggests that the

       result should be different if the agency “reopens” the request and actually searches for and

       produces additional records. Creating an exception in this situation would undermine Belenski’s

       bright line rule.

               Here, it is undisputed that DOC in January 2019 gave a definitive, final response to

       Cousins that her PRA request was closed. Under Belinski and Dotson, this means that the statute

       of limitations started on that date. We conclude that the fact that DOC later reopened the request

       after the statute expired is immaterial.

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               2.   Disregarding Dotson

               Cousins argues that we should decline to follow Dotson and hold that closing a PRA

       request does not start the statute of limitations when the agency continues to produce records

       responsive to that request. We disagree.

               First, Cousins argues that Dotson is inconsistent with RCW 42.56.550(6), which states

       that a PRA action must be filed within one year of “the agency’s claim of exemption or the last

       production of a record.” We acknowledge that the language of RCW 42.56.550(6) does suggest

       that the statute of limitations starts only when the agency produces the last record. But Belenski

       interpreted the statute as stating that the limitations period begins at an agency’s final, definitive

       response. 186 Wn.2d at 460. And Dotson is not inconsistent with Belenski in holding that the

       closure of a PRA request is a final, definitive response.

               Second, Cousins argues that the holding in Dotson that an agency’s closing letter can be a

       final, definitive response even when the agency later produces responsive records is erroneous.

       She claims that this holding allows an agency to arbitrarily close a PRA request and then silently

       withhold records until the statute of limitations expires.

               But we agree with Dotson that an unequivocal closing of a PRA claim is a final,

       conclusive response, which under Belenski starts the statute of limitations. And the court in

       Belenski stated that a final, definitive response started the statute of limitations even if the

       response was untruthful or incorrect. 186 Wn.2d at 461. The court acknowledged the potential

       problem that Cousins raises, but noted that a dishonest response may trigger application of

       equitable tolling. Id. at 461-62. That doctrine helps to alleviate Cousins’ concerns about

       manipulative responses. And there is no indication in the record that DOC’s response was an

       attempt at manipulation.

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               We recognize that when the requestor is not aware that the agency has failed to produce

       certain records, the application of the Belenski bright line rule may lead to a harsh result. But

       that is not the case here. Cousins knew as early as May 2017 – long before DOC closed the

       request – that some of the categories of records she had requested had not been produced. But

       she still had not received those records when DOC closed the request in January 2019. Cousins

       again stated that there were missing records in November 2019, but DOC twice reiterated that

       the request had been closed. Cousins could have and should have filed suit regarding what she

       believed to be DOC’s deficient production before the statute of limitations expired in January

       2020.

               Further, it is important to recognize that a requestor can still obtain the requested records

       even if the statute of limitations precludes a PRA action on the original request. Nothing

       prevents a requestor from making a new records request for records that were not produced.

       Cousins chose not to make a second request, instead insisting that DOC respond to her original

       request.

               We decline Cousins’ invitation to disregard Dotson.

               3.   Discovery Rule

               In the trial court, Cousins argued that equitable tolling should apply here. She does not

       make that argument on appeal. Instead, Cousins argues that we should apply the discovery rule.

       We disagree.

               This court in Dotson held that the discovery rule did not apply to the PRA statute of

       limitations. 13 Wn, App. 2d at 472. The court stated,

               The discovery rule generally applies in cases where “the statute does not specify a
               time at which the cause of action accrues.” However, the PRA statute of limitations
               contains triggering events that enable a requester to know that a cause of action has
               accrued, and the legislature enacted no discovery rule exception.

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       Id. (quoting Douchette v. Bethel School Dist. No. 403, 117 Wn.2d 805, 813, 818 P.2d 1362

       (1991)). We agree with the holding in Dotson. Therefore, we reject this argument.

               4.   Summary

               DOC’s January 2019 email to Cousins stating that the PRA was closed was a final,

       definitive response that started the one year PRA statute of limitations. Cousins did not file her

       PRA action until January 2021, almost a year after the statute of limitations expired. Under

       Belenski and Dotson, the fact that DOC subsequently produced additional records did not restart

       the statute of limitations.

               Accordingly, we hold that the statute of limitations bars Cousins’ PRA action and that the

       trial court did not err in granting DOC’s summary judgment motion.

                                                CONCLUSION

               We affirm the trial court’s grant of summary judgment in favor of DOC.

                                                            MAXA, J.

        I concur:

        CRUSER, J.

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              GLASGOW, C.J. (dissenting in part)—Unlike the majority, I would distinguish this case

       from Dotson v. Pierce County, 13 Wn. App. 2d 455, 464 P.3d 563, review denied, 196 Wn.2d 1018

       (2020). I would hold instead that where Cousins consistently communicated to the Department

       that responsive records had not been provided, and where the Department had to reopen Cousins’

       request to search for, gather, review, and disclose an additional 1,000 pages of responsive records,

       the Department’s initial closure of Cousins’ request did not begin the statute of limitations period.

              The majority’s reasoning allows an agency to ignore a requester who is trying to follow up

       about missing records, wait one year from the agency’s closing letter, and then demand that the

       court dismiss based on the statute of limitations. The agency could do so regardless of how many

       responsive records were initially improperly withheld, the agency’s explanation, and the

       requester’s diligence in pursuing the improperly withheld records. I do not believe this is what the

       legislature intended when it adopted the Public Records Act’s one-year statute of limitations, nor

       do I believe this is what the Washington Supreme Court intended when it decided Belenski v.

       Jefferson County, 186 Wn.2d 452, 457, 378 P.3d 176 (2016).

                        I.    THE DEPARTMENT EFFECTIVELY WITHDREW ITS PRIOR CLOSURE WHEN IT
                                         REOPENED COUSINS’ REQUEST

                  As the majority explains, on January 17, 2019, the Department issued a letter closing

       its response to Cousins’ public records request after disclosing its seventh installment. . Cousins

       corresponded with the Department at least seven times between the Department’s closure letter

       and the reopening of the request. See Majority at 3-4. Cousins also called the Department several

       times during this time period. Cousins consistently and persistently maintained that the Department

       had not provided her with all of the records responsive to her request. Id. Cousins was specific in

       her descriptions of the records she believed existed but had not been disclosed.

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               Only after the one-year statute of limitations period expired did the Department begin the

       process of determining whether additional records responsive to her original request existed. A

       Department public records officer reopened Cousins’ request to conduct additional searches, using

       the same tracking number. The Department then provided several additional installments,

       specifically installments eight through seventeen, consisting of over 1,000 pages, in response to

       Cousins’ request.

                       II.        DOTSON IS DISTINGUISHABLE

               This case is distinguishable from Dotson, and applying RCW 42.56.550(6) and Belenski to

       these facts, I would conclude that our case warrants a different result.

               A plaintiff must file an action under the PRA “within one year of the … last production of

       a record on a partial or installment basis.” RCW 42.56.550(6). As the majority correctly explains,

       “in Belenski v. Jefferson County, the Supreme Court held that the PRA statute of limitations

       ‘begins to run on an agency’s definitive, final response to a PRA request.’” Majority at 7 (quoting

       Belenski, 186 Wn.2d at 457)). Under Belenski, it is the “theme of finality” that matters. Id at 460.

       In that case, the court concluded that the agency’s response stating there were no responsive

       records put the requester on notice that it did not intend to disclose any records or further address

       the request. Id. at 461.

               This court applied Belenski in Dotson, 13 Wn. App. 2d at 469. The Dotson panel concluded

       that an unequivocal closing letter from the agency triggered the statute of limitations period, even

       though the agency later located and disclosed a few additional records. Dotson, 13 Wn. App. 2d at

       471-72. Specifically, the agency later disclosed a lobby visit record, two pages of responsive phone

       logs, and a copy of a 2007 Habitat Assessment Report. Id. at 462-63. The agency disclosed the

       additional records as soon as it became aware that they existed and had not yet been disclosed. Id.

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              I wholeheartedly agree with the majority’s assessment that the facts in this case are

       different from those in Dotson. Majority at 9. The few additional records disclosed after the agency

       closed the request in Dotson were discovered in the normal course of business. The requester did

       not persistently and repeatedly complain to the agency that records were missing from the agency’s

       response. Id.; Dotson, 13 Wn. App. 2d at 462-63. Here, the Department reopened Cousins’ request

       to conduct additional searches after Cousins repeatedly communicated to public records officers

       for months that records were missing from its response to no avail. After reopening the request

       and conducting additional searches, the Department disclosed ten additional installments

       amounting to over 1,000 pages. It then issued another closing letter again closing Cousins’ request.

              Unlike the majority, I would conclude that these drastically different facts warrant a

       different result. Under the plain language of the statute of limitations provision in the Public

       Records Act, the statute of limitations does not accrue until the “last . . . installment.” RCW

       42.56.550(6). The Department’s first closing letter on which the majority relies occurred nine

       installments before the last installment. Moreover, the Department effectively withdrew its closure

       when it reopened the request and took several additional months to conduct additional searches

       and complete its response. Under these facts, the Department’s first closing letter cannot be the

       kind of “definitive, final response” that the Belenski court had in mind. Considering the entire arc

       of the Department’s response, the Department’s first closing letter was not final and I would

       conclude that it did not begin the statute of limitations period.

                        III.    SEVERAL FACTORS SHOULD DETERMINE WHEN AN AGENCY’S RESPONSE
                                                 BECAME FINAL

              The majority’s bright line rule has appeal, but it creates incentives that are contrary to the

       purpose of the Public Records Act. Strictly applying Dotson’s reasoning in all cases creates

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       incentives for agencies to delay full disclosure of responsive records when they discover a response

       was incomplete.

              The Public Records Act’s purpose is to promote broad disclosure of public records, and its

       penalty and attorney free provisions create a strong incentive for agencies to avoid improper

       withholding of records and delayed responses to public records requests. See RCW 42.56.030;

       RCW 42.56.550(4). We must consider the underlying policy of promoting free and open public

       examination of public records when applying the Public Records Act. RCW 42.56.550(3).

              An agency that discovers it has improperly withheld records responsive to a closed request

       will benefit from doing exactly what the Department did here. Under the majority’s bright line

       rule, the agency will benefit from ignoring a requester’s inquiries about missing records until one

       year after the response was closed. I do not read Belenski to require this result. Instead, I would

       engage in an inquiry that considers factors that would encourage agencies to quickly disclose

       records they discover have been improperly withheld.

              In determining the date when a public records response was truly final for purposes of

       applying the statute of limitations, I would consider multiple factors: (1) the extent of

       communications from the requester about the completeness of the agency response, (2) any other

       notice the agency may have had that its response was incomplete, (3) the extent of additional

       searches and disclosures that were necessary after the response was initially closed, (4) the nature

       of any agency communications with the requester about allegations of an incomplete response,

       and (5) whether the requester diligently pursued any missing records they were aware of.

              Here, even though the Department reopened Cousins’ request in this case rather than

       treating her ongoing inquiries as new requests, an agency’s labelling should not be dispositive in

       every case and these factors do not rely on labelling. Under these factors, Cousins persistently and

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       repeatedly told the Department that its response was incomplete, and she diligently attempted to

       resolve the problem. The Department ultimately conducted extensive additional searches,

       disclosing 1,000 new pages over ten additional installments. The Department did not definitively

       and accurately explain to her at the time why it had not disclosed the records she believed were

       missing.2 Even though Cousins could have brought a public records lawsuit within one year of the

       initial closing letter and did not, these factors weigh in favor of concluding the Department’s

       response was not final at the time of its initial closing letter.

               Multifactor considerations are more difficult to apply and they make results less predictable

       than a bright line rule; however, a more nuanced analysis would help ensure agencies prioritize

       prompt investigation of allegations that they have wrongfully withheld records. And agencies

       would have more incentive to promptly disclose wrongfully withheld records as soon as they are

       discovered. This is far more consistent with the underlying purpose of the Public Records Act.

               For the reasons stated above, I respectfully dissent.

                                                                ____________________________________
                                                                       Glasgow, C.J.

       2
        This does not necessarily mean that Cousins should prevail on the merits. That is a different
       question from whether the statute of limitations bars her claim.

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