Court Opinion

ID: 4528662
Source: CourtListenerOpinion
Date Created: 2020-04-24 18:02:57.396386+00
Date Added: 2024-06-11T12:20:19.729783
License: Public Domain

IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

RONALD L. LANGSTON,                    )
                                       )
     Plaintiff,                        )
                                       )
     v.                                )        C.A. No. N19C-09-060 JRJ
                                       )
EXTERIOR PRO SOLUTIONS,                )
INC. d/b/a DRY TECH                    )
WATERPROOFING SOLUTIONS,               )
                                       )
     Defendant.                        )

                        MEMORANDUM OPINION

                       Date Submitted: December 31, 2019
                       Date Decided: April 22, 2020

   Upon Defendant Exterior Pro Solutions, Inc. d/b/a Dry Tech Waterproofing
           Solutions’s Motion for Relief from Judgment: DENIED.

Thomas E. Hanson, Jr., Esquire, Barnes & Thornburg LLP, 1000 N. West Street,
Suite 1500, Wilmington, Delaware 19801, Attorney for Plaintiff.

Victoria K. Petrone, Esquire and Brian V. DeMott, Esquire, Baird Mandalas
Brockstedt LLC, 2711 Centerville Road, Suite 401, Wilmington, Delaware 19808,
Attorneys for Defendant.

Jurden, P.J.
                                  I. INTRODUCTION

       Plaintiff Ronald Langston filed suit against Defendant Exterior Pro Solutions,

Inc. d/b/a Dry Tech Waterproofing Solutions (“Dry Tech”) alleging fraud, breach of

express warranties, negligent misrepresentation, and professional malpractice in

connection with waterproofing installation services Dry Tech performed at

Langston’s home. When Dry Tech failed to respond to Langston’s Complaint,

Langston obtained a default judgment pursuant to Superior Court Civil Rule

55(b)(1). Dry Tech has now filed a Motion for Relief from Judgment (“Motion”)

pursuant to Superior Court Civil Rules 55 and 60(b).1 For the reasons explained

below, Dry Tech’s Motion is DENIED.

                                  II. BACKGROUND

       On May 1, 2018, Langston contracted with Dry Tech for Dry Tech’s

waterproofing installation services to resolve basement flooding in Langston’s

home.2 According to Langston, after Dry Tech performed its services, the flooding

issues were not cured, and Langston was required to hire a second waterproofing

company to address the flooding issues and repair the damage caused by Dry Tech

in its failed attempt to resolve the flooding.3

1
  Defendant’s Motion for Relief from Judgment (“Def. Mot.”), (Trans. ID. 64454441).
2
  Compl., Ex. A (Trans. ID. 64175293).
3
  Id. ¶ 20.
                                              2
       Langston’s Attempts to Resolve the Dispute

       In November 2018, Langston initially tried to engage Dry Tech through the

Consumer Protection Unit of the Delaware Department of Justice in an effort to

resolve his claims.4 After his efforts proved unsuccessful, he retained legal counsel. 5

       On May 13, 2019, Langston’s counsel sent a detailed letter (the “Demand

Letter”) to Dry Tech’s representative, Matthew Kropp, demanding that Dry Tech

reimburse Langston for: (1) the initial payment of $14,100.00 he made to Dry Tech;

and (2) the payment of $6,709.03 he made to the second waterproofing company for

the repairs necessitated from Dry Tech’s unnecessary replacement of the sump pump

and French drain.6 In the Demand Letter, Langston’s counsel expressly stated, “[i]f

payment [was] not made within thirty (30) days from receipt of this correspondence,

Mr. Langston [would] have no choice but to file suit and pursue all available legal

remedies against Dry Tech.”7

       On June 4, 2019, after three weeks of silence from Dry Tech, Langston’s

counsel sent a follow-up email to Kropp.8 Again, Dry Tech did not respond. 9 On

4
  Plaintiff’s Response in Opposition to Defendant’s Motion for Relief from Judgment (“Pl. Resp.”)
¶ 3 (Trans. ID. 64492346).
5
  Id. ¶ 4.
6
  Pl. Resp. ¶ 4, Ex. 1 (the “Demand Letter”); see Affidavit of Matthew Kropp (“Kropp Aff.”),
(Trans. ID. 64568056). Dry Tech has multiple offices in Pennsylvania. Langston’s counsel
emailed the Demand Letter to Kropp and mailed a copy to Dry Tech’s office in Phoenixville,
Pennsylvania.
7
  Demand Letter.
8
  Pl. Resp. ¶ 4.
9
  Id.
                                               3
June 26, 2019, Langston’s counsel sent a letter to Kropp and Dry Tech’s President,

Steve Lombardi.10 In that letter, Langston’s counsel advised he was resending the

Demand Letter to Dry Tech because he had not received a response from Dry Tech

and the return receipt was returned unsigned. 11 Langston’s counsel expressly stated

that if he did not receive a response from Dry Tech within ten days, Langston would

proceed with filing suit.12 Dry Tech did not respond to this letter either.13

       Langston Files Suit Against Dry Tech

       After receiving no response to his multiple communications, Langston gave

up his attempts to reach a settlement with Dry Tech and filed suit on September 6,

2019.14 Dry Tech was served with the Complaint in accordance with 10 Del. C. §

3104(f) on September 16, 2019, and its response was due by October 7, 2019. 15

When Dry Tech failed to respond by the deadline, Langston directed the

Prothonotary to enter default judgment on November 5, 2019.16

10
   Pl. Resp., Ex. 2; Compl. ¶ 5. Paragraph 5 of Plaintiff’s Response incorrectly states that the letter
is dated July 26, 2019, not June 26, 2019. However, Exhibit 2 of Plaintiff’s Response indicates
that the referenced letter is dated June 26, 2019, and Langston’s counsel mailed the June 26, 2019
letter with a copy of the Demand Letter to Dry Tech’s offices in Norristown and Schwenksville,
Pennsylvania.
11
   Pl. Resp., Ex. 2.
12
   Id.
13
   Pl. Resp. ¶ 5.
14
   See Compl.
15
   See Super. Ct. Civ. R. 12(a) (“A defendant shall serve an answer within 20 days after service of
process, complaint and affidavit . . . .”). Neither party disputes that service of process of the
Complaint upon Dry Tech was proper and timely.
16
   See Direction to Enter Default Judgment (Trans. ID. 64388490); Super. Ct. Civ. R. 55(b)(1).
                                                  4
       On November 21, 2019, the law firm of Baird Mandalas Brockstedt, LLC

(“Delaware Counsel”) entered its appearance on behalf of Dry Tech17 and filed the

instant Motion. Dry Tech asserts there was a “miscommunication” between Dry

Tech, its Pennsylvania counsel, and Delaware Counsel, and that its failure to timely

respond to the Complaint was the product of excusable neglect. 18 Dry Tech further

asserts it has meritorious defenses to Langston’s claims 19 and Langston will not

suffer substantial prejudice if the Court vacates the judgment. 20

       At the hearing on the Motion, the Court asked Delaware Counsel to explain

why the alleged miscommunication justified Dry Tech’s failure to respond to the

Complaint.       Delaware Counsel explained that a Pennsylvania attorney

(“Pennsylvania Counsel”) contacted him, and asked if he would represent Dry Tech

in this lawsuit.21 Based on this conversation, Delaware Counsel understood that

Pennsylvania Counsel would confer with Dry Tech and instruct Dry Tech to contact

Delaware Counsel. When weeks passed with no word from Pennsylvania Counsel

or Dry Tech, Delaware Counsel contacted Dry Tech in early November 2019

inquiring whether Dry Tech still needed Delaware Counsel’s representation in this

17
   Entry of Appearance (Trans. ID. 64388490).
18
   Def. Mot. ¶ 6.
19
   Id. ¶¶ 7– 14.
20
   Id. ¶ 15.
21
   At the hearing, Delaware Counsel did not say when this contact occurred. According to the
Kropp Affidavit submitted after the hearing, this contact occurred on October 14, 2019. Kropp
Aff. ¶ 6.
                                             5
matter. Dry Tech, under the impression that Pennsylvania Counsel had already

retained Delaware Counsel to represent Dry Tech, immediately retained Delaware

Counsel, and Delaware Counsel entered its appearance and filed this Motion.

       At the conclusion of the hearing on this Motion, the Court instructed Dry Tech

to supplement the record with an affidavit from a person more knowledgeable about

the events set forth in the Motion.22 In response, on December 31, 2019, Dry Tech

submitted the affidavit of Matthew Kropp (the “Kropp Affidavit”).

       The Kropp Affidavit

       According to the Kropp Affidavit, “[i]n early October of 2019,” Dry Tech

contacted Pennsylvania Counsel, who had represented Dry Tech in Pennsylvania

legal matters in the past, and provided him with a copy of the Complaint.23

Pennsylvania Counsel told Dry Tech he needed to locate a Delaware-barred attorney

to represent Dry Tech in this action.24 On October 14, 2019, Pennsylvania Counsel

contacted Delaware Counsel and asked whether Delaware Counsel would represent

Dry Tech in this lawsuit.25 This is where things went awry. According to Dry Tech,

there was a miscommunication as to who would retain Delaware Counsel for Dry

22
   Judicial Action Form (Trans. ID. 64515828).
23
   Kropp Aff. ¶¶ 4–5.
24
   Id. ¶ 5.
25
   Id. ¶ 6.
                                                 6
Tech.26 Dry Tech believed that Pennsylvania Counsel retained Delaware Counsel

to represent it in the lawsuit. 27 Pennsylvania Counsel believed that Dry Tech would

contact and retain Delaware Counsel after Pennsylvania Counsel confirmed with

Delaware Counsel that it would assist Dry Tech in the lawsuit.28 Due to the

miscommunication with Pennsylvania Counsel, Dry Tech did not retain Delaware

Counsel until after Langston obtained the default judgment.29

       Langston’s Opposition to the Motion

       In opposition to the Motion, Langston asserts he provided Dry Tech with

opportunities to address and resolve this dispute prior to commencement of his

lawsuit, and points to the multiple letters and emails he sent to Dry Tech over the

course of several months –– all of which went unanswered by Dry Tech. 30 Langston

argues that if Dry Tech intended to dispute his claims, it should have responded to

Langston’s correspondence or, at the very least, should have responded to the

Complaint in a timely manner.31

26
   See id. ¶ 7.
         [Dry Tech] and [Pennsylvania Counsel] miscommunicated with one another in that
         [Dry Tech] believed that [Pennsylvania Counsel] retained [Delaware Counsel] to
         represent [Dry Tech] in the law suit and [Pennsylvania Counsel] believed [Dry
         Tech] would contact and retain [Delaware Counsel] after [Pennsylvania Counsel]
         called and confirmed that [Delaware Counsel] could assist [Dry Tech] in the law
         suit.
27
   Id.
28
   Id.
29
   Id. ¶¶ 8–9.
30
   Pl. Resp. ¶¶ 3–6.
31
   Id. ¶ 6.
                                               7
       Langston further argues that Dry Tech has failed to establish excusable

neglect for its failure to timely respond to the Complaint. 32 Specifically, Langston

argues that Dry Tech’s miscommunication and failure to follow up to ensure

Delaware Counsel had been retained on its behalf do not rise to the level of excusable

neglect.33 Finally, Langston argues that Dry Tech’s various defenses to his claims

lack merit34 and he will suffer substantial prejudice if the Court grants Dry Tech’s

Motion.35

                                     III. DISCUSSION

       A. Standard of Review

       Pursuant to Superior Court Civil Rule 60(b), the Court may relieve a

defendant of a default judgment for reasons including “[m]istake, inadvertence,

surprise, or excusable neglect.” “Delaware courts favor Rule 60(b) motions, as they

‘promote Delaware’s strong judicial policy of deciding cases on the merits and

giving parties to litigation their day in court.’”36 In support of this policy, the Court

32
   Pl. Resp. ¶ 9.
33
   Id. ¶ 9.
34
   Id. ¶¶ 10–13.
35
   Id. ¶ 14. Upon entry of default judgment, Langston, under the belief that Dry Tech did not
intend to defend the lawsuit, sold the house in which Dry Tech performed the installation services
at issue.
36
   Watson v. Simmons, 2009 WL 1231145, at *2 (Del. Super. Ct. Apr. 30, 2009) (quoting Verizon
Del., Inc. v. Baldwin Line Constr. Co, Inc., 2004 WL 838610, at *1 (Del. Super. Ct. Apr. 13,
2004)).
                                                8
liberally construes Rule 60(b) and any doubts are resolved in favor of the

defendant.37

       For the Court to grant relief from a default judgment, the defendant must

satisfy three elements:

       (1) excusable neglect in the conduct that allowed the default judgment
       to be taken; (2) a meritorious defense to the action that would allow a
       different outcome to the litigation if the matter was heard on its merits;
       and (3) a showing that substantial prejudice will not be suffered by the
       plaintiff if the motion is granted.38

The Court should consider either the possibility of a meritorious defense or possible

prejudice to the plaintiff, “only if a satisfactory explanation has been established for

failing to answer the complaint, e.g. excusable neglect or inadvertence.”39 Excusable

neglect is neglect that “might have been the act of a reasonably prudent person under

the circumstances.”40 Carelessness and negligence are not necessarily “excusable

neglect” for purposes of setting aside a default judgment and not generally

37
   Verizon Del., Inc., 2004 WL 838610, at *1.
38
   Emory Hill & Co. v. Mrfruz LLC, 2013 WL 5347519, at *3 (Del. Super. Ct. Sept. 24, 2013)
(citations omitted).
39
   Watson, 2009 WL 1231145, at *2 (internal quotations omitted) (quoting Apartment Cmtys. Corp.
v. Martinelli, 859 A.2d 67, 72 (Del. 2004)).
40
   Battaglia v. Wilmington Sav. Fund Soc’y, 379 A.2d 1132, 1135 n. 4 (Del. 1977); Keith v. Melvin
L. Joseph Constr. Co., 451 A.2d 842, 846 (Del. 1982). This Court and the Delaware Supreme
Court have relied upon federal case law when analyzing whether a party’s conduct constitutes
excusable neglect. See e.g., Baez v. S.S. Kresge Co., 518 F.2d 349, 350 (5th Cir. 1975), cert.
denied, 425 U.S. 904, 96 S.Ct. 1495, 47 L.Ed.2d 754 (1976); Gibbs v. Air Canada, 810 F.2d 1529,
1537–38 (11th Cir. 1987).
                                               9
cognizable under Rule 60(b)(1).41 “[L]itigants and their counsel may not be allowed

with impunity to disregard the process of the Court.” 42

       B. Pennsylvania Counsel’s Conduct

       In Standard Linen Service v. Sezna,43 the Court determined that the

defendants’ counsel’s actions were reasonable and prompt, and therefore, rose to the

level of excusable neglect.44 There, the defendants were personally served on

December 4, 1979, however, due to “ensuing discussion” between the defendants as

to who should be appointed counsel for them, counsel was not appointed until after

the twenty-day period to respond to the complaint.45 On December 24, 1979, the

defendants’ counsel contacted the plaintiff’s counsel, apprised him of the situation,

and advised that “in all likelihood [he] would enter an appearance for [the]

defendants.”46 Despite this, the plaintiff moved for entry of default judgment three

days later.47 The Court found that the plaintiff’s counsel –– aware of the defendants’

predicament –– acted with “extreme haste” in obtaining a default judgment, and the

41
   See Cohen v. Brandywine Raceway Ass'n, 238 A.2d 320, 325 (Del. Super. Ct. Jan. 26, 1968) (“A
mere showing of negligence or carelessness without a valid reason may be deemed insufficient.”);
see also Cline v. Hoogland, 518 F.2d 776, 777 (8th Cir. 1975) (“Ignorance or carelessness of an
attorney is not generally cognizable under Rule 60(b)(1).”).
42
   Emory Hill & Co., 2013 WL 5347519, at *3 (internal citations omitted).
43
   1980 WL 317950 (Del. Super. Ct. Nov. 21, 1980).
44
   Id. at *2.
45
   Id. at *1.
46
   Standard Linen Serv., 1980 WL 317950, at *1.
47
   Id.
                                              10
defendants’ counsel’s actions were reasonable under the circumstances. 48

According to the Court:

       There [was] no question that defendants’ counsel acted reasonably
       under the circumstances. His prompt effort to notify plaintiff’s counsel
       of the problems of defendants on December 24, 1979, his prompt notice
       to plaintiff’s counsel of his appointment as defendants’ counsel, and his
       prompt filing of the present motion on January 8, 1980, all point to his
       attempt to reasonably represent the interests of the defendants.49

       Here, in contrast to the defendants’ counsel’s conduct in Standard Linen

Service, Pennsylvania Counsel did not advise Langston’s counsel that Dry Tech

intended to defend the lawsuit, or that he was attempting to retain Delaware Counsel

for Dry Tech. In fact, Pennsylvania Counsel never contacted Langston’s counsel at

all. Moreover, Pennsylvania Counsel did not promptly contact Delaware Counsel

to secure a Delaware-barred attorney to represent Dry Tech in the lawsuit. Rather,

Pennsylvania Counsel waited approximately two weeks to contact Delaware

Counsel regarding Dry Tech’s legal representation, and did not follow up to ensure

that Dry Tech contacted Delaware Counsel or that Delaware Counsel filed a

response before the twenty-day period lapsed.50 The Court finds that Pennsylvania

Counsel’s conduct was not reasonable under the circumstances, and therefore, does

not rise to excusable neglect.

48
   Id. at *2.
49
   Id.
50
   Kropp Aff. ¶ 6.
                                          11
       C. Dry Tech’s Conduct

       The Court will not necessarily impute the negligence of a defendant’s attorney

to the defendant where the defendant has acted reasonably throughout the course of

the proceedings and the default is solely attributable to the negligence of its

attorney.51 Thus, the Court must determine whether Dry Tech’s actions were

reasonable and the default is solely attributable to Pennsylvania Counsel’s

negligence.

       In Williams v. Delcollo Electric, Inc., the Court vacated a default judgment

against a defendant corporation where the default was the sole result of its insurer’s

neglect and the defendant corporation acted reasonably throughout the course of the

proceedings.52     There, the defendant forwarded a copy of the summons and

Complaint to its insurer. 53       The defendant’s insurer forwarded a copy of the

summons and Complaint via certified mail, return receipt requested, to its law firm,

requesting its lawyer enter his appearance on behalf of the defendant. 54 The insurer’s

letter with the enclosure, however, never arrived at the law firm because the address

51
   See Williams, 576 A.2d at 686 (“Generally, where a defendant’s default is due solely to the
neglect of the defendant’s insurer, that neglect will not be attributed to the defendant, and the
default will be vacated on motion.”); but see Pioneer Inv. Servs. Co. v. Brunswick Assocs. Ltd.
P'ship, 507 U.S. 380, 396, 113 S.Ct. 1489, 123 L.Ed.2d 74 (1993) (“[W]e have held that clients
must be held accountable for the acts and omissions of their attorneys.”).
52
   576 A.2d 683 (Del. Super. Ct. 1989).
53
   Id. at 684.
54
   Id.
                                               12
on the envelope was incorrect.55 The twenty-day period to respond to the complaint

lapsed, and neither the defendant corporation nor its insurer knew that a response

had not been filed.56 The Court held that where a defendant acts reasonably and

promptly in reporting the matter to its representative, and the default is solely

attributable to the neglect of the latter, the neglect will not be imputed to the

defendant.57 In Williams, the Court determined that the defendant had every reason

to believe that the matter would be prudently handled by its insurer, noting the

defendant’s prompt turnover of the plaintiff’s demand letters, summons, and

complaint to the insurer.58 The Court held that because the defendant’s conduct was

reasonable throughout the proceedings and its default was solely the result of the

insurer’s neglect, the insurer’s neglect would be not be attributed to the defendant.59

        In Apartment Communities Corp. v. Martinelli,60 the Delaware Supreme

Court, affirming the Superior Court, held that a defendant corporation did not act

reasonably, and thus, its conduct did not rise to excusable neglect, where its

employee accepted service on its behalf and took no action because she did not

55
   Id.
56
   Williams, 576 A.2d at 684.
57
   Id. at 686 (citing 6 J. Moore, W. Taggart & J. Wicker, Moore’s Federal Practice, ¶ 55.10[2], at
55–60 (1988)); see also West v. Wood, Del. Super. Ct., C.A. No. 40, 1961, Carey, Judge (May 25,
1961).
58
   Id.
59
   Id.
60
   859 A.2d 67 (Del. 2004).
                                               13
recognize the significance of the summons and complaint. 61 Relying on the Eleventh

Circuit’s holding in Gibbs v. Air Canada62 and the Fifth Circuit’s holding in Rogers

v. Hartford Life & Accident Ins. Co.,63 the Delaware Supreme Court held that it is

the responsibility of the defendant corporation to ensure that its employees who

accept service of process know when and to whom the complaint should be

forwarded, and once a defendant corporation is served, it is “responsible for dealing

with the complaint in a timely manner.”64

       In Pelican Production Corp. v. Marino,65 the Tenth Circuit held that a plaintiff

failed to proffer any showing that its former counsel’s failure to respond to the

defendant’s motion to dismiss constituted excusable neglect.66 The court found the

plaintiff’s argument that there was a “communication gap” between it and its former

counsel unpersuasive, and noted:

       The failure of [the plaintiff] to produce any affidavit from its former
       attorney, either voluntarily given or compelled by subpoena, as to the

61
   Id. at 72.
62
   810 F.2d 1529, 1537 (11th Cir. 1987). In Gibbs v. Air Canada, the Eleventh Circuit held that
the defendant’s failure to follow up and confirm in-house counsel’s receipt of the complaint,
coupled with its mail clerk’s carelessness, did not constitute excusable neglect. The court noted
that a defendant cannot simply forward a complaint to its legal counsel and do nothing –– there
need to be some “minimum procedural safeguards” related to “checking up on process that it has
in fact reached its destination and that action is being taken” on the defendant’s behalf.
63
   167 F.3d 933, 938-39 (5th Cir. 1999) In Rogers, the Fifth Circuit held there was no excusable
neglect where a commercial carrier lost the complaint while attempting to deliver it to the
defendant’s claims office and the defendant corporation failed to ensure that action was being
taken in the lawsuit.
64
   Apartment Cmtys. Corp., 859 A.2d at 71.
65
   893 F.2d 1143 (10th Cir. 1990).
66
   Id. at 1146.
                                               14
       attorney’s explanation for the failure to answer the motion to dismiss,
       cannot be ignored. . . . We believe a most obvious void exists where a
       party claims that its counsel’s activities were not its own, but fails to
       demonstrate to the court any effort to produce explanation from its
       former counsel for his conduct.67

       Here, Dry Tech fails to demonstrate that it acted reasonably throughout the

course of this proceeding. First, Dry Tech was aware that Langston intended to file

suit. It is undisputed that Dry Tech received multiple letters and emails in May and

June 2019 warning that Langston would file a complaint against Dry Tech if it did

not respond to his demands. Based on the record before the Court, Dry Tech’s

response to these communications was to do nothing. Then, when served with

process on September 16, 2019, Dry Tech waited until “early October of 2019”

before sending the Complaint to Pennsylvania Counsel – leaving, at best, six days

before the twenty-day period expired.68 Dry Tech offers no explanation why it did

not promptly contact Pennsylvania Counsel about the lawsuit, especially when

Pennsylvania Counsel had represented Dry Tech in legal matters in the past. Upon

service of process, a reasonably prudent person would have, at least, promptly

consulted with an attorney to ascertain his rights and obligations.69 And, it was Dry

67
   Id. at 1146–47 (citing Gomes v. Williams, 420 F.2d 1364, 1366 (10th Cir. 1970)).
68
   Kropp Aff. ¶ 4.
69
   Capitol Cleaners & Launderers Inc. v. Twinning Rest. Assoc. Inc., 2018 WL 1005309, at *2
(Del. Super. Ct. Feb. 20, 2018) (quotations omitted); see also Williams v. Delcollo Elec. Inc., 576
A.2d 683, 686 (Del. Super. Ct. 1989) (Upon service of process, a defendant that prudently and
immediately turns the summons and complaint over to its insurer is conduct of a reasonably
prudent person); Watson v. Simmons, 2009 WL 1231145, at *2 (Del. Super. Ct. Apr. 30, 2009)
(“[I]t is unreasonable not to seek legal counsel upon receiving notice of a complaint.”).
                                                15
Tech’s responsibility to ensure that the Complaint would be handled in timely

manner.70

        Although Dry Tech believed that Delaware Counsel had been retained, Dry

Tech never followed up with Pennsylvania Counsel or Delaware Counsel to ensure

that that had in fact occurred. Dry Tech never followed up to ensure that the

Complaint would be handled in a timely manner, i.e., that a response would be filed

before the twenty days expired. Dry Tech’s only explanation for what occurred is

that:

        Pennsylvania [C]ounsel recommended Dry Tech retain [Delaware
        Counsel]. However, due to a miscommunication and Dry Tech’s
        misunderstanding about which counsel would respond to the
        Complaint, Dry Tech did not reach out to discuss the case with
        [Delaware Counsel]. 71

Even after a month had passed and Dry Tech never heard from Delaware Counsel

or Pennsylvania Counsel, the record shows Dry Tech did nothing. The only reason

Dry Tech found out that Delaware Counsel had not been retained and a response to

the Complaint had not been filed was because Delaware Counsel called Dry Tech in

November 2019 to ask if Dry Tech still needed representation.72

70
   See Apartment Cmtys. Corp., 859 A.2d at 71.
71
   Def. Mot. ¶ 6.
72
   Id. At the hearing, Delaware Counsel stated that when he contacted Dry Tech asking whether
Dry Tech still needed his services in this matter, Dry Tech was under the impression that
Pennsylvania Counsel had already retained his services on Dry Tech’s behalf.
                                             16
       Delaware courts and the federal circuit courts have consistently held that

simply forwarding the complaint to legal counsel is not enough to establish

excusable neglect; the defendant must ensure that action is being taken on its behalf

and its interests are being protected. 73 Dry Tech blames its failure to respond to the

Complaint on the alleged miscommunication between itself and Pennsylvania

Counsel, yet fails to substantiate such miscommunication and confusion.74 The

Kropp Affidavit provides no explanation or support for Dry Tech’s belief that

Pennsylvania Counsel would retain Delaware Counsel on its behalf. Nor does it

provide a factual basis for Pennsylvania Counsel’s belief that Dry Tech would

contact Delaware Counsel.

       The record demonstrates that after Dry Tech placed the Complaint in

Pennsylvania Counsel’s hands, it made no effort to follow up and confirm that

73
   See Apartment Cmtys. Corp., 859 A.2d at 71 (“Where the sheriff has properly served process
upon a defendant corporation, that corporation is thereby responsible for dealing with the
complaint in a timely manner.”); Lee v. Charter Commc’ns VI, LLC, 2008 WL 73720, at *2 (Del.
Super. Ct. Jan. 7, 2008) (“[A]t a minimum, [a defendant] should have questioned whether its
interests were being properly protected by [the entity the defendant believed was representing
him].”); Gibbs, 810 F.2d at 1537 (noting that there needs to be some “minimum procedural
safeguards” related to checking up on process that it has in fact reached its destination and that
action is being taken on the movant’s behalf); 7 Moore's Federal Practice ¶ 60.22[2], at 60–184
(2d ed. 1987) (“Parties desiring relief [under Rule 60(b)] must particularize, and generally do not
acquit themselves of responsibility by showing merely that they placed the case in the hands of an
attorney.”).
74
   The Court gave Dry Tech the opportunity to submit an affidavit setting forth the facts explaining
why the miscommunication constitutes excusable neglect, and Dry Tech failed to submit an
affidavit from Pennsylvania Counsel. See Pelican Prod. Corp., 893 F.2d at 1144 (“We believe a
most obvious void exists where a party claims that its counsel’s activities were not its own, but
fails to demonstrate to the court any effort to produce explanation from its former counsel for his
conduct.”).
                                                17
Delaware Counsel had been retained and action was being taken on its behalf. Dry

Tech cannot rely upon a miscommunication between itself and Pennsylvania

Counsel to establish excusable neglect where it failed to demonstrate it took

reasonable and prompt measures to ensure that its interests were being protected.75

In sum, Dry Tech cannot escape responsibility for Pennsylvania Counsel’s conduct

when Dry Tech itself failed to act reasonably.76

                                     IV. CONCLUSION

       Based on well-established case law, the Court finds Dry Tech has failed to

establish excusable neglect under Rule 60(b)(1).77 For the reasons explained above,

Defendant Exterior Pro Solutions, Inc. d/b/a Dry Tech Waterproofing Solutions’s

Motion for Relief from Judgment is DENIED.

       IT IS SO ORDERED.

                                                             Jan R. Jurden
                                                     Jan R. Jurden, President Judge

cc: Prothonotary

75
   See Pretzel & Stouffer, Chartered v. Imperial Adjusters, Inc., 28 F.3d 42, 45 (7th Cir. 1994)
(“Mere lack of communication” between an attorney and client “does not excuse compliance with
the rules, or from the penalties for failing to do so.”).
76
   See Williams, 576 A.2d at 686.
77
   Because Dry Tech has failed to satisfy the first prong of Rule 60(b), the Court need not consider
Dry Tech’s alleged meritorious defenses or the prejudice to Langston. See Verizon Del., Inc., 2004
WL 838610, at *1.
                                                18