Court Opinion

ID: 4292569
Source: CourtListenerOpinion
Date Created: 2018-07-09 20:00:07.168152+00
Date Added: 2024-06-11T14:38:22.418247
License: Public Domain

ARMED SERVICES BOARD OF CONTRACT APPEALS

Appeals of --                                   )
                                                )
CiyaSoft Corporation                            )      ASBCA Nos. 59519, 59913
                                                )
Under Contract No. W91B4L-10-P-1475             )

APPEARANCE FOR THE APPELLANT:                          Ms. Laila H. Rashed
                                                        Corporate Officer and Director of Sales

APPEARANCES FOR THE GOVERNMENT:                       Raymond M. Saunders, Esq.
                                                       Army Chief Trial Attorney
                                                      Evan C. Williams, Esq.
                                                      CPT William T. Wicks, JA
                                                       Trial Attorneys

                 OPINION BY ADMINISTRATIVE JUDGE MCNULTY

       Appellant, CiyaSoft Corporation (hereafter appellant or CiyaSoft), licensed
20 copies of commercially available translation software it had developed to the
government via a Federal Acquisition Regulation (FAR) Part 12 commercial items
contract. The contract included a single user licensing agreement, the specific, detailed
terms of which were unknown to the government before the software was delivered.
Appellant asserts the government has breached the contract, violating the licensing
agreement by installing the same copy of the software on more than one government
computer system, by permitting the software to be passed on to non-government
personnel and copied thousands of times and by failing to secure and protect the
software as required by the terms of the contract. 1 We are asked to decide entitlement
only. We sustain the appeals in part. The matter is remanded to the parties to negotiate
quantum in accordance with this decision.

                                   FINDINGS OF FACT

       1. Appellant is a software development company with offices in California and
Virginia (R4, tab 2; tr. 1/46). One of its products is machine translation software,
called CiyaTran, which is capable of translating from English into Dari or Pashto and

1
    Initially, appellant's appeal also included a patent infringement claim. This claim
          was dismissed, with appellant interposing no objection, due to the Board's lack
          of jurisdiction over patent infringement claims. (ASBCA No. 59519, Bd. corr.
          order dtd. September 14, 2015). See CANVS Corporation, ASBCA No. 5634 7,
          08-2 BCA ,r 33,892.
vice versa. Appellant refers to this capability as bidirectional translation. (Tr. 1/39,
47-49, 54)

       2. Appellant has been developing translation software for many years and has
sold or licensed use of other versions of its translation software to the government
previous to the contract under which these appeals arise (tr. 1/28-34, 42). Appellant
developed the English/Dari and Pashto bidirectional machine translation software
using its own funds (tr. 1/23-34, 65). The translation software is sold internationally to
government agencies and corporate customers, but has not been purchased by
individual members of the general public due to its high price (tr. 1/33-35, 37, 94-95;
R4, tab 26 at 13).

        3. In early July 2010, appellant received an unsolicited email from
CPT Ginger Donohoo (tr. 1/47). CPT Donohoo, assigned to the 2nd Brigade Combat
Team (BCT) of the 101 st Airborne Division, expressed an interest in appellant's
English/Dari bidirectional translation software and requested pricing information from
appellant for both 20 single user licenses and a network license for 20-50 users (app.
supp. R4, tab 12 at 2, tab 13 at 3, 11). In a follow up email CPT Donohoo indicated that
the government wanted an additional price quote for 10 single user licenses and that the
price, including shipping, needed to be $100,000, or less (app. supp. R4, tab 12 at 1).

       4. In an email the following day, appellant appended a response, with the subject,
"Single-user Bidirectional English CiyaTran MT Price Quote," to CPT Donohoo's
inquiries as follows:

              1. Shipping cost for the initial CD(s) to any location
              worldwide is included in the price.
              2. Activation is by phone or the Internet.
              3. Delivery of subsequent updates and upgrades (which
              are part of support and maintenance) is via FTP.
              4. Support shall be provided via telephone and email.
              Phone support is from 9AM to 11 :30PM PST, i.e., 8:30PM
              to 11AM Afghanistan time, unless prior arrangements are
              made.
              5. On-site support is not included in this price quote and
              may be provided under a separate training agreement.
              6. These quotes are FOB Destination and are valid for 90 days.

                                            2
     Single-User, Bidirectional English/Dari CiyaTran       Number of             $
       MT, with one year Support and Maintenance             Licenses           U.S.
                                                                        1       8,800
    45% discount                                                       20      96,800
    50% discount                                                       50     220,000

(R4, tab 2; app. supp. R4, tab 12 at 1)

        5. Shortly thereafter the contracting officer, SSgt Lesly Richardson,2 prepared a
justification to purchase on a sole source basis, "20 Ciyatran Single-user Bidirectional
(English/Dari) Language Machine Translation Software with one year maintenance and
support" (app. supp. R4, tab 13 at 2). The justification memorandum also states the
software "will be used throughout the BDF and BN levels in order to assist in the
translation of operation orders, mission planning documents, standard operating
procedures, and Combined Joint Operations Center battle drills." The justification
memorandum states the unit requesting the software, the 2nd Brigade Combat Team, then
had only 112 of 340 interpreters requested and that the software would free up
interpreters from translating documents to support ground maneuver units, but the
memorandum does not provide any other indication of how the government intended to
use the software. (Id.) The contracting officer testified that market research was
performed to discover the existence of appellant's software (tr. 2/231-32).

        6. The contracting officer only had approximately six months of experience as
a contracting officer at the time and had never purchased software for the government
prior to awarding the contract involved in this appeal (tr. 2/202-04).

        7. Appellant's next contact with the government regarding its translation software
came in a telephone call a few days before it was awarded the contract (tr. 1/51-52).
Although appellant was not aware of it at the time, the caller was the contracting officer
(tr. 1/52, 99-100, 138, 2/206, 232-33, 239). The contracting officer testified that the
purpose of the call was to verify appellant was still willing to perform for the quoted
price and to determine how quickly appellant could deliver (tr. 2/232-33, 239-40). The
contracting officer never discussed the terms of any licensing agreement (tr. 2/240-41).

       8. Appellant's representative, Mr. Hamid Daroui, accepted the call (tr. 1/52-55).
Mr. Daroui testified that he was not aware that the call was related to the inquiry
appellant had received from CPT Donohoo (id.). Mr. Daroui confirmed that no

2   By the time of the hearing the contracting officer had been promoted to
         Master Sergeant (tr. 2/198-99).

                                             3
negotiation of licensing terms occurred during the call although the parties briefly
discussed activation and installation of the software (tr. 1/52-55, 62-64, 99-100).

        9. On August 18, 2010, appellant was notified via email that Contract
No. W91B4L-10-P-1475 had been awarded to it. The government attached the contract to
the email for appellant's signature. (R4, tab 3) The contract was issued on Standard Form
1449, which the government uses for the purchase of commercial items (R4, tab 1 at 1).
The government initially sent an unsigned copy of the contract to appellant, but corrected
this inadvertent error the next day (R4, tab 4). The government's email indicated the
software should be shipped to the following address:

             SSG Lesly A. Richardson
             Kandahar Airfield (KAF)
             KAF-RCC
             APO, AE 09355
             [Email address omitted]
             Ref: Contract Number W91B4L-10-P-1475

The email also included the following information regarding the point of contact
responsible for inspecting and accep~ing the software.

             CPT Chance Wirey
             [Email address and telephone number omitted]

(Id.)

       10. The contract had a single line item number (CLIN) which described the
supplies being purchased as:

             ENGLISH DARI SOFTWARE
             FFP
             SINGLE USER BI-DIRECTIONAL ENGLISH/DARI
             SOFTWARE LICENSES
             w/1 Year Support and Maintenance
             FOB: Destination
             PURCHASE REQUEST NUMBER: KAFOL3ECE03819

The CLIN indicated the quantity to be purchased was 20 at a Unit Price of $4,840 for a
total price of $96,800. (R4, tab 1 at 3)

     11. The contract included FAR 52.212-4, CONTRACT TERMS AND
CONDITIONS--COMMERCIAL ITEMS (JUN 201 O); and FAR 52.212-5, CONTRACT TERMS AND
CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE 0RDERS--COMMERCIAL

                                           4
ITEMS (JUL 2010) (R4, tab 1 at 1, 4). The contract reiterated the information the government
had provided in the email regarding the delivery address and the point of contact for inspection
and acceptance (id. at 13).

        12. The contract does not include the clause at FAR 52.227-19, Commercial
Computer Software License. Nor does the contract specifically address the government's
rights to use the software, as required under FAR 27.405-3, Commercial Computer
Software, other than the statement in the CLIN that the contract is for 20 single use
licenses. FAR 27.405-3(a) states in pertinent part: "If greater rights than the minimum
rights identified in the clause at 52.227-19 are needed, or lesser rights are to be acquired,
they shall be negotiated and set forth in the contract. This includes any additions to, or
limitations on, the rights set forth in paragraph (b) of the clause at 52.227-19 when used."
FAR 27.405-3(b) states in pertinent part: "If the contract incorporates, makes reference
to, or uses a vendor's standard commercial lease, license, or purchase agreement, the
contracting officer, shall ensure that the agreement is consistent with paragraph (a)(l) of
this subsection." FAR 12.212 sets forth the policy of the government to acquire
commercial computer software pursuant to licenses customarily provided to the public, to
the extent such licenses are consistent with federal law and otherwise satisfy the
government's needs.

       13. Mr. Daroui executed the contract on behalf of appellant on August 19,
2010 (app. supp. R4, tab 14 at 3).

       14. Mr. Daroui testified there had been no negotiation before the contract was
awarded and the contract was silent with respect to terms appellant viewed as being
material, such as the terms of the license agreement, the terms of the warranty, what
form the software delivery was to take and how appellant was to be protected from
unauthorized use (tr. 1/55-58).

        15. Mr. Daroui testified that appellant generally protects itself from unauthorized
use of its software by requiring online registration of the software and activation during
the installation, which permits appellant to ensure that the software is used only in
accordance with the terms of the license granted (tr. 1/40-41, 62-64). He also testified
that he discussed this with the contracting officer during the telephone call made by the
contracting officer prior to contract award (tr. 1/52-55, 62-64, 99-100).

        16. The contracting officer confirmed that he had called appellant shortly
before awarding the contract to confirm the price appellant had quoted and to
determine whether appellant would be able to meet the government's needs with
respect to delivery (tr. 2/206-09, 232-33, 239). He testified that he had no recollection
of discussing software registration and activation (tr. 2/240). The contracting officer
testified that he believed he was purchasing a commercially available, off-the-shelf
product and that the government did not have the right to copy or reproduce the

                                            5
software (tr. 2/244-45). His testimony also indicated that he had no clear
understanding of what a single user software license might entail (tr. 2/227-28, 240).

        17. Online registration requires that the user's computer connect with appellant's
servers (tr. 1/40-41, 62). When connected, the user, as part of the installation process,
must enter a product identification number provided by appellant. Appellant's server, if
it recognizes the number entered, will transmit an activation code to the user's computer
that activates, i.e., permits the user to use the software (tr. 1/62-63, 2/18-22). During this
registration process the identification number of the computer the software is being
installed on will be transmitted to appellant's server (tr. 1/40-41, 62-63). In the case of a
single use license, if someone attempts to install, activate and register the software on a
second computer, appellant's server will know that the software has been activated and
registered previously and will not transmit the information necessary to activate this
second copy (tr. 1/61-63).

        18. Appellant decided to delete the online only registration requirement and
modified the software before sending it to the government to permit it to be activated
without registration. Appellant decided to do this to facilitate the government's use of the
software on the government's secured computers, which do not connect to the internet and
because appellant understood the software also would be used on some computers in the
fietd, which might not have access to the internet and because he believed that connection
to the internet in Afghanistan was often problematic for computers the government did
permit to access the internet. Online registration remained possible, but was not required
to use the software. (Tr. 1/40-41, 55-57, 61-65, 97-98, 101-05; R4, tab 21 at 3-9)

        19. The government neither requested, nor was aware of appellant's decision to
do this (tr. 1/97-98, 2/244). This modification made it possible to install a single copy
of the software on more than one computer and also made it easier to make additional,
usable copies of the software (tr. 1/61-63, 2/140-42).

        20. Other modifications appellant made to the software before delivering it to the
government included inserting a unique version number, 4.2, and the contract number,
into the software's code along with the 20 product identification key numbers, for each
copy of the software. This is a standard practice of appellant and helps it to monitor the
usage of its software to ensure it is only used in accordance with the terms of the
licensing agreement. (Tr. 1/34-37, 58, 71-72, 105; app. supp. R4, tabs 5, 21 at 3)

        21. After the software was modified as discussed above, it was burned onto 20
compact discs (CDs), which were placed in a box, together with written installation
instructions, the license agreement and a letter addressed to the contracting officer
listing the 20 product identification numbers. The package was addressed to
CPT Wirey per the instructions set forth in the contract. (Tr. 1/56-57, 71-76, 106-19;
app. supp. R4, tab 16; R4, tab 1 at 3)

                                             6
      22. The license was provided in three different forms 3 (tr. 1/68-70, 73-74, 115-19).
The long form license was a written document included in the box of CDs with the
CiyaTran software shipped to the government. It stated in pertinent part:

                                   CiyaTran 4.2 License

                CiyaSoft Corporation standard software license agreement
                does not apply to this agreement: Activation is not online
                and online registration is not required.
                This is an agreement between CiyaSoft Corporation and
                Licensee, who is being licensed to use CiyaTran. The
                Licensee is the US Government and this License
                Agreement is based on a contract. The contract number is
                W91B4L-1O-P-1475.

                2. Each installation should be activated with respective
                product ID printed on the face of the CD case and Licensee
                agrees to provide CiyaSoft Corporation with a lis.t of .
                activations, along with name or initials or computer name
                or other information to uniquely identify each activation
                for those activations that do not go through normal
                registration due to security concerns. Each License
                permits Licensee to install the Software on only one
                computer system. Licensee will not make copies of the
                Software or allow copies of the Software to be made by
                others.

(App. supp. R4, tab 8) (Emphasis added) There was also a written, short form of the agreement
included on a separate piece of paper with each CD, inside the shrinkwrap surrounding the case
(tr. 1/68-70, 73; app. supp. R4, tab 2). The short form in its entirety, stated:

3
    The government argues appellant failed to prove the license agreement was included
         with the software because appellant's witness, Mr. Daroui, testified he did not
         see the contents of the package that was shipped (gov't br. at 5, 16, 18-19). We
         are unpersuaded by this argument, given the revisions appellant made to the
         software and the license agreement to accommodate what it perceived to be the
         government's needs and the importance to appellant of protecting its software
         from piracy (findings 18-22). In the circumstances, we find Mr. Daroui's
         unrebutted testimony that the package included the license agreement in all
         three forms credible.

                                             7
              By breaking the seal, you accept the terms of the license
              agreement for contract W91B4L-10-P-1475, CiyaTran
              Version 4.2. This CD can be used for installation on one
              computer system only. Each installation should be
              activated with the respective product ID printed on the face
              of the CD case. This CD should not be copied into another
              CD, hard disk or any other storage device. If [t]his CD is
              defective, contact CiyaSoft Corporation for a replacement.
              We will pay for the cost of sending a replacement CD.

(App. supp. R4, tabs 7, 17) (Emphasis added) Appellant's witness, Mr. Ameen Manghi,
described the shrinkwrap form of the license agreement as being typical for software he has
installed4 (tr. 2/86-87). Finally, the software installation wizard used during the installation
process included a clickwrap form of the license agreement5 (app. supp. R4, tab 1 at 2;

4
  Mr. Manghi, who has a bachelor's degree in computer science and engineering and
       was employed as a senior firmware engineer for a manufacturer of computer
       hard drives was repeatedly referred to as an expert witness and asked a number
       of general questions relating to computers and software code unrelated to
       having personal knowledge of facts specific to appellant's performance of the
       contract, i.e., he was treated like an expert witness and offered a number of
       opinions on technical matters relating to computer science and software
       generally and specifically with regards to aspects of appellant's source code for
       its translation software relating to the installation, registration and activation
       thereof. Although appellant never formally offered Mr. Manghi as an expert
       witness, the government never posed an objection to any of the questions
       appellant asked Mr. Manghi, nor otherwise took issue with appellant's
       characterization of Mr. Manghi as an expert. The government considered
       retaining an expert to rebut Mr. Manghi's testimony, but after deposing him,
       elected not to do so. (Tr. 2/7-173) We find Mr. Manghi's testimony both
       generally credible and helpful to understanding certain technical aspects
       relating to the dispute.
5 "Clickwrap" and "shrinkwrap" are terms used within the software industry.

       "Clickwrap" refers to an agreement that must be agreed to during the
       installation process. Assent is manifested by clicking an "I agree" or similar
       button in a dialog box or pop-up window that appears during the software's
       installation. The terms do not necessarily need to be viewed by the user to be
       agreed to. Berkson v. Gogo LLC, 97 F. Supp. 3d 359, 397 (E.D.N.Y. 2015);
       Fjeta v. Facebook, Inc., 841 F. Supp. 2d 829, 837 (S.D.N.Y. 2012).
       "Shrinkwrap" refers to an agreement found within the packaging, the specific
       terms of which do not become known until the software has been purchased and .
       the buyer opens the packaging. Assent is presumed from the opening of the

                                             8
tr. 2/62-65). During the installation process a window opened on the computer's screen in
which the following appeared:

              License Agreement
              CiyaSoft Corporation Standard license agreement does not
              apply to this agreement.
              This is an agreement between CiyaSoft Corporation and
              Licensee, who is being licensed to use CiyaTran. The
              Licensee is the US Government and this License
              Agreement is based on a contract. The contract number is
              W91B4L-10-P-1475.

(App. supp. R4, tab 1 at 2) The software could not be installed and used unless the
user agreed to the licensing agreement by clicking on the acceptance button and
entering the correct product key number that was unique to the copy of the software
being used (tr. 2/66-70; app. supp. R4, tab 1 at 6-8). What appeared in the window
however does not indicate what the terms of the license agreement are. Most notably,
it does not indicate that the license is a single use license (app. supp. R4, tab 1 at 2).
The record does not indicate whether the terms of the agreement were accessible
within the software itself by clicking on another button during the installation process.

      23. The software was delivered to the government on September 18, 2010, in
Afghanistan as required via U.S. mail (R4, tab 7).

        24. The contracting officer never saw the software package, or its contents,
upon its delivery (tr. 2/215; R4, tab 28, ,r 4). He also testified that he never discussed,
nor saw the licensing agreement, prior to being deposed during the discovery process
(tr. 2/215, 241; R4, tab 28, ,r 5).

       25. The software package was addressed and delivered to CPT Wirey as
specified in the contract (app. supp. R4, tab 16). MAJ Wirey6 testified he had no
recollection of having received the package, but that he probably would have opened
the box and counted the number of copies present. He would not have looked for and
read the licensing agreement. He also testified that he neither installed, nor saw
anyone else install the software. He acknowledged that it was possible the licensing
agreement was in the box with the software. (Tr. 2/257-77) He stated that he probably
would have given the package to his S4, the supply and logistics shop, which was

      shrinkwrap encasing the software and use of the software thereafter. Specht v.
      Netscape Communications Corp., 150 F. Supp. 2d 585, 592 (S.D.N.Y. 2001),
      ajf'd, 306 F.3d 17 (2d Cir. 2002).
6 CPT Wirey had been promoted to Major by the time of the hearing. We will refer to

      him as MAJ Wirey hereafter.

                                             9
where the property book officer was located and which was responsible for
distributing the software to the communication shop, which in tum was responsible for
installing software (tr. 2/257-58, 262-63, 266, 269).

       26. By email dated October 4, 2010, the contracting officer confirmed MAJ Wirey
had received the package sent by appellant (ex. A-2). Appellant submitted its invoice
dated October 9, 2010, for the full contract price (R4, tab 6). The contracting officer
prepared a memorandum for the record confirming the software had been received and
authorized full payment on October 14, 2010 (R4, tab 7).

        27. Appellant suspected the licensing agreement was being violated when there
were multiple registrations for the same product ID number within a few days of the
software's delivery (tr. 1/77-78, 121-22). Mr. Manghi reviewed information taken
from appellant's servers relating to the registrations, which in his opinion conclusively
established that one copy of the software, corresponding to the product key,
"7E05FE4B78AFDAEF," sent to the government, had been installed on two
computers. The first identified as "43@C,225DI" and the second identified as
"43@C.225DL." (Tr. 2/125-32; app. supp. R4, tabs 2, 5, 20) Appellant's
representative, Mr. Daroui, testified that these registrations were made by SPC Sahar
(tr. 1/78, 121). This was based on the registrations coming from an U.S. Army email
address assigned to SPC Sahar (app. supp. R( tab 20). SPC Sahar testified that his
duties in Afghanistan were to interpret and translate English to Dari and Dari to
English (tr. 2/175, 180, 182-83). He did not recall ever having installed software on
his government laptop. He stated that it was generally the responsibility of the
communications shop to handle software installation. (Tr. 2/186-87, 192) MAJ Wirey
also testified that it was the responsibility of the communications shop to handle
matters related to computers and software (tr. 2/257-58).

        28. Appellant initially ignored the multiple registrations, thinking the
government had made a mistake during the installation process, but within a few
months of delivery, attempted to contact the contracting officer to request a list of the
registered users per the requirement set forth in paragraph 2 of the licensing agreement
(tr. 1/77-78, 121-22; app. supp. R4, tabs 8, 9). At the time the contracting officer was
away on leave for Christmas (tr. 1/78, 2/199, 229). The contracting officer stated he
may not have replied to appellant's email because when he returned from Christmas he
had hundreds of emails in his inbox (tr. 2/230). He also testified that after he left, a
replacement contracting officer would have been appointed, but that for a commercial
items contract such as appellant's he was not aware of any requirement that the
contractor be advised of the replacement (tr. 2/226-27, 230-31).

       29. Appellant also began to receive technical support inquiries regarding CiyaTran
Version 4.2 from non-registered users, including one user, Mr. Mohamed Aminy, who
was a former employee of two contractors providing translation services to the

                                           10
government in Afghanistan. 7 Mr. Aminy testified he received his copy from an employee
of the first translating/interpreting services company he worked for in Afghanistan. The
product ID number he provided to appellant was also for one of the copies that had been
licensed to the government, although not the same one that had been registered to
SPC Sahar's email account. (Tr. 1/86-87, 166-72; app. supp. R4, tab 21 at 2)

        30. Mr. Aminy testified that an employee from Mission Essential Personnel
(MEP), which provided translation services to the government in Afghanistan, installed
CiyaTran 4.2 software on his computer in 2012, while he was working for another
company, Worldwide Language Resources, providing translation/interpretation services
to the government. He observed the employee from MEP installing the software on
multiple MEP and Worldwide Language Resources employees' laptops. He was certain
the installer was not a government employee, but rather was an employee of MEP.
(Tr. 1/161-73, 177; app. supp. R4, tab 21) It was not clear from his testimony whether it
was the same copy of the software that he witnessed being installed on multiple
computers. Nor was it established from his testimony how many copies were installed,
particularly whether more than 17 copies were involved. In response to a government
interrogatory, appellant indicated that Mr. Aminy had identified, by name, five managers
from the translation services contractors he had worked for in Afghanistan that he
claimed had copies of appellant's·software. (R4, tab 21 at 8) Appellant elected not to
provide any testimony or other evidence from these individuals.

        31. Appellant also introduced evidence indicating that copies of the software
accompanied by another product ID number that had been included with the 20 licenses
sold to the government had been purchased in Kabul, Afghanistan, and Mashad, Iran
(tr. 1/87-89, 2/122-25; app. supp. R4, tab 10 at 2-6, tab 23). No other evidence regarding
these copies was entered into the record.

        32. The record indicates that appellant was only able to confirm installation
and registration for four copies of the software (tr. 1/40, 78). In addition to the two
registrations linked to SPC Sahar, appellant identified two more registrations by two
other individuals (R4, tab 21 at 5-7). Appellant provided no further evidence relating
to these two additional registrations, i.e., whether the individuals were employees of

7   His email address indicates his last name is Aminy (app. supp. R4, tab 21). He was
         also identified as Mr. Aminy during his deposition (R4, tab 22). At the hearing
         he was identified as Mr. Amiry (tr. 1/141). Both the government and appellant
         refer to him as Mr. Aminy in their post-hearing briefs. From the testimony that
         was elicited from him at his deposition and the hearing we are confident
         Mr. Aminy and Mr. Amiry are one and the same. The record includes no
         explanation for the differences in the spelling and apparent pronunciation of his
         name, but most likely reflects an error in the hearing transcript. We refer to
         him as Mr. Aminy.

                                             11
the government, employees of contractors providing translation services to the
government, or how these individuals obtained their copies of the software. The
record includes no evidence regarding the other 17 copies. The government never
provided appellant with a list of the computers or individuals the software had been
assigned to. (Tr. 1/79-80) Appellant is unaware of how many copies of Version 4.2 of
its software may have been installed (R4, tab 21 at 4).

       33. Appellant also entered into evidence an email exchange it had with
LT Huang of the U.S. Navy in March 2013. LT Huang expressed an interest in
CiyaTran, Version 4.2, and wanted to know if it had been approved for government
use. In response to a question from appellant, LT Huang stated she was not part of the
unit down in Kandahar, referring to the 2/101 BCT, but that she was aware that they
have a copy of the software. (Tr. 1/84-86; ex. A-1)

        34. The contracting officer never responded to appellant's inquiries. He was
either out of the country for Christmas or had completed his tour of duty and departed
whenever appellant attempted to contact him. Appellant tried calling him and when
that was unsuccessful after several attempts, sent another email inquiry to MAJ Wirey
a few months later, in late 2012. (Tr. 1/78-80, 122-23; app. supp. R4, tab 9 at 3) This
appears to be the only attempt appellant made to contact MAJ Wirey that went
unanswered. The only other evidence in the record of an attempt by appellant to
contact MAJ Wirey resulted in an almost immediate response from MAJ Zmijski, who
identified himself as a contracting officer (R4, tabs 9, 10). Although appellant was not
aware of it at the time, the contracting officer finished his tour of duty in early 2011
and was no longer in Afghanistan when appellant was sending him email queries
(tr. 1/78-80, 122-23, 2/200). After he left, he no longer had access to the email address
that was assigned to him when he was in Afghanistan (tr. 2/251-52). The record
includes no evidence concerning the period of time during which MAJ Wirey served
as the point of contact, or whether a successor was appointed to replace him.

       35. In November 2013, appellant sent a letter addressed to MAJ Wirey, or
successor contracting officer as well as the Army's Contract Law and Intellectual
Property Divisions in which it expressed concern that the licensing agreement was
being, or had been, violated and requested assistance from the Army in determining
whether this had occurred. Specifically, appellant requested that it be provided with
the names of the organizations and individuals who may have used the software
provided under the licensing agreement with the government. (R4, tab 9; tr. 1/126-28)
In response, the government advised it had made a preliminary examination of its
computer systems and had not found any one using the software (R4, tab 11 at 2).

      36. In January 2014, appellant advised it was considering legal action for
breach of contract and patent infringement unless the government responded to a

                                           12
number of questions appellant set forth in its letter (R4, tab 12). In response to
appellant's letter, the government in pertinent part stated:

                        We have conducted a thorough review of our
                computer network, the related contract file, and have
                questioned personnel related to this procurement. We did
                not locate any copies of CiyaSoft CiyaTran software on any
                of the computers in the network. We did not locate any
                record of CiyaSoft CiyaTran software on Army property
                books. We have found no information indicating that the
                U.S. Army currently uses or maintains the software in
                question. We also found no evidence that the U.S. Army
                allowed unauthorized copies of the software to be produced.

(R4, tab 13) The government was never able to provide appellant with a list of
activations (tr. 1/79; app. supp. R4, tab 28).

        37. Under date of April 15, 2014, appellant filed a claim with the successor
contracting officer. In its claim appellant asserted the government breached the contract
and infringed its copyright. (R4, tab 15) With respect to the breach of contract
assertion, appellant alleged the government made unauthorized copies, provided the
software to its contractors, who also made unauthorized copies of the software with
actual or imputed knowledge of the government and failed to secure and protect the
software as required by the terms of the contract. The claim included a Contract
Disputes Act (CDA) certification in the amount of $17,908,000, but was not signed.
(Id.) Appellant calculated its damages based on its estimate that there were 37,000
translator/interpreters working for the government in Afghanistan and further estimate
that 10% of them, or 3,700 had obtained unlicensed copies of the software. 8 Appellant

8
    The only evidence we find in the record concerning the number of
         translator/interpreters in Afghanistan is in a report entered into the record by
         appellant. The report appears to have been prepared by an office within the
         Department of Defense (DoD), but appellant provided no testimony with
         respect to the document. The report also appears to indicate that during the first
         quarter of 2013 there were 5,796 translator/interpreters working for DoD in
         Afghanistan. (App. supp. R4, tab 35) The record includes some evidence of
         total dollar amounts the government spent for translator/interpreter services, but
         does not indicate how many personnel were involved (app. supp. R4, tab 33).
         The record also includes some evidence of the total number of contractor
         personnel that were in Afghanistan yearly from 2007 to mid-2016, but other
         than security personnel, there is no breakdown for the types of services
         provided, which the record indicates include, construction, transportation,
         security, base support, intelligence analysis and translation/interpretation (app.

                                             13
did not provide any evidence to support these estimates. The contract price for a single
license $4,840, multiplied by 3,700, yields appellant's claimed damages. (ASBCA
No. 59519 (59519), compl. at 6; R4, tab 21)

        38. The contracting officer denied the claim in a decision dated June 2, 2014
(R4, tab 16). Among the bases for the contracting officer's denial, were that appellant
had failed to demonstrate that more than 20 copies of the software had been used, that
there were no terms in the contract specifying the measures the government was to
take to secure and protect the software, and that appellant had failed to demonstrate its
copyright had been infringed. The contracting officer also relied upon appellant's
failure to have signed the claim in the denial. (Id.)

       39. Appellant filed a notice of appeal under date of August 26, 2014, which was
docketed as ASBCA No. 59519 (R4, tab 17). The government initially moved to
dismiss, arguing jurisdiction was lacking because there was no valid claim due to
appellant's failure to have signed the claim and certification. Appellant filed its
complaint, which included a signed certification under date of October 23, 2014. This
was treated as a new claim and the contracting officer issued a final decision dated
March 30, 2015, in response thereto, reiterating the reasoning of the previous decision
minus the argument there was no valid certification (R4, tab 19).

        40. In the new claim, as an alternate explanation for the copies asserted to have
been placed on the contractor personnel's computers in violation of the licensing
agreement, appellant asserted the software could have been stolen (59519, comp 1. at
5). The new claim refers to all three forms of the license agreement and specifically
asserts that appellant assumed the Army had systems in place "in order to prevent
copying and duplicate assignment of licenses" (id. at 3). Appellant also asserted "the
license agreement does not allow copies of the Software to be made and restricts only
one installation per Product ID ... yet some Product ID's were registered more than
once" (id.). Appellant additionally asserted that it had sent the contracting officer an
email informing the contracting officer of duplicate registration attempts (id. at 4).
Finally appellant asserted:

              The Software was licensed pursuant to a clear mutual
              understanding that each CD was for use on one computer
              system only. Even without those explicit notices and the
              license agreement, it would be common sense, customary,
              standard practice of the industry and could be implied from

       supp. R4, tab 31). This record does not support finding that there were 37,000
       translator/interpreters as appellant contends. There is no evidence in the record
       at all to support the contention that 10% of this total had unauthorized copies of
       appellant's software.

                                           14
                the fact that physical CD's were requested to be shipped,
                that the Software was for use on one computer system only
                per Product ID.

(Id. at 5) Appellant's new claim also asserted "The Software's one-year maintenance
and technical support under the contract expired October 2011 and the Army did not
renew it. But, towards the end of 2011, and during 2012, CiyaSoft received a few
anonymous inquiries for technical support, questions on specific features of our MT
software (CiyaTran™) and requests for upgrades." Appellant asserted it found this to
be unusual, but in an effort to maintain a good relationship with the government that it
continued to provide support a few months beyond the expiration date of the
maintenance agreement. (Id. at 4)

       41. Appellant appealed the March 30, 2015 final decision under date of April 6,
2015, which was docketed as ASBCA No. 59913. The Board treated the pleading and new
appeal as protective in nature and consolidated them for hearing purposes without ruling on
the government's initial motion to dismiss ASBCA No. 59519 for lack of jurisdiction.

                                        DECISION

    The Parties' Contentions

        Appellant argues it has proven six9 specific breaches of contract by the government:
( 1) The government breached the contract by installing the same copy of the software on
more than one computer. (2) The government breached the contract by using the software
for more than one year. (3) The government breached the contract by not providing a list of
activations or registered users. (4) The government breached the contract by letting users
other than personnel assigned to the 2nd BCT use the software. (5) The government breached
the contract by failing to keep the software from being copied and distributed by others,
particularly its translator/interpreter services contractors. ( 6) The government breached the
contract by failing to provide a point of contact throughout the contract. (App. br. at 26-27)

       The government argues that because the licensing agreement, in all of its forms, is
not part of the contract, any violation of the licensing agreement cannot constitute a breach
of contract (gov't hr. at 12-23). The government also argues that even if one were to

9
    Appellant, a pro se litigant, listed the breaches in seven numbered paragraphs, but
        paragraphs Nos. 3 and 4 allege variations of the same breach, failure to provide
        a list of activations. Other paragraphs also include repeated variations of other
        identical breaches enmeshed in a hodgepodge style of statements which makes
        it difficult to discern precisely what the asserted breach, or breaches, are and
        how they may differ from those asserted in the other paragraphs. We distill the
        seven paragraphs to state six separate breaches in total as set forth above.

                                             15
assume arguendo, the licensing agreement was part of the contract, appellant has failed to
establish the government had a duty under the agreement that it failed to perform, asserting
that none exists because none are expressly stated in the contract (id.). The government
also argues we lack jurisdiction to consider some of appellant's asserted breaches because
they constitute claims that have never been presented to the contracting officer.
Specifically, the government argues that appellant never claimed the contract had been
breached by the installation of a single copy of the software on more than one computer
and by using the software for more than a year. (Id. at 27-29) Finally, the government also
moves to strike portions of appellant's reply brief, arguing appellant introduced new
evidence in its reply, specifically the physical locations of two servers, asserted to be
owned by DoD, which SPC Sahar's email registrations passed through on their journey to
appellant's server (59519, gov't mot. at 1). 10

Issues

        The appeal presents the following issues: (1) Does the Board have jurisdiction to
consider all six of the specific breaches appellant argues have occurred, (2) can the
government be bound by a software licensing agreement, the terms of which it is not
made fully aware of until after the contract is awarded and it receives the software, and
(3) if so, has the government violated the terms of the licensing agreement?

The Jurisdictional Issues 11

       We begin by addressing the government's argument that two of the six asserted
breaches constitute new claims, not considered by the contracting officer and thus the
Board has no jurisdiction to consider and decide them (gov't br. at 1 n.1, 27-30).
Jurisdiction must be established before the Board is able to address the merits of a
claim. Hambsch v. United States, 857 F.2d 763, 863 (Fed. Cir. 1988). We note the
government's argument is based on references to the original, uncertified claim, not
the second, certified claim (gov't br. at 27 (citing R4, tabs 15, 19)). The revised claim
includes express assertions that the licensing agreement only permits each copy of the
software to be installed on a single computer (findings 39-40). With respect to the

10   This last issue was mooted by appellant's response to the motion, which stated
          appellant had no objection to the government's motion ( 59519, app. resp.). Our
          decision does not rely on the stricken evidence.
11
     For clarity sake, we hold that appellant's initial submission to the contracting officer
         was not a claim due to the absence of a signed certification (finding 37). As
         such, we lack jurisdiction to consider the appeal from that submission.
         However, the revised signed claim submitted to the contracting officer on
         October 23, 2014, was proper and thus we use the date for the revised claim.
         As the pleadings were consolidated, all references to the claim refer to the
         initial complaint filed in the earlier appeal.

                                              16
breach asserted arising from the government's use of the software for more than a
year, the revised claim includes at best, only elliptical references thereto (finding 40).

       The CDA, 41 U.S. C. §§ 7101-7109, requires contractors to submit all claims to
a contracting officer for final decision. 41 U.S.C. § 7103(a). The submission of the
claim is a prerequisite to jurisdiction of an appeal from the contracting officer's final
decision. Shaw Environmental, Inc., ASBCA No. 57237, 12-1BCA134,956. The
Federal Circuit has stated that claims need not be submitted in any particular form, or
use any particular wording, but what is required is for the contractor to provide a clear
and unequivocal statement that gives the contracting officer adequate notice of the
basis and amount of the claim. Contract Cleaning Maintenance, Inc. v. United States,
811 F.2d 586, 592 (Fed. Cir. 1987). Whether a sufficient claim has been presented to
the contracting officer is a question of judgment, which is exercised on a case-by-case
basis. Holk Dev., Inc., ASBCA Nos. 40579, 40609, 90-3 BCA 123,086 at 115,938.

        The record establishes appellant's revised claim includes specific assertions that
each copy of the software should have been installed on only one computer. The claim
states: "the license agreement does not allow copies of the Software to be made and
restricts only one installation per Product ID ... yet some Product ID's were registered
more than once." The claim also asserts the contracting officer was sent an email
complaining about duplicate registration attempts and that the software had been
licensed pursuant to a clear mutual understanding that each CD was for use on one
computer system only as well as that the software was for use on one computer system
only per Product ID. (Findings 39-40) We find these assertions provided the
contracting officer with adequate notice of the basis for this claim and thus we have
jurisdiction to consider the merits of this claim.

        With regard to the government's second contention, appellant's revised claim
only mentions that the government failed to renew the technical support agreement and
that appellant received requests for technical support after the contract expired, which
appellant sought to fulfill because it wished to maintain a good relationship with the
government (finding 40). The language used by appellant does not convey that
appellant found this objectionable and was seeking compensation from the government
for continuing to use the software after the period for technical support had expired. In
fact the statement that appellant found the post-performance period inquiries unusual,
but responded in an effort to maintain a good relationship with the government,
suggests appellant made a business decision to continue to provide technical support
when it was not contractually required to do so, i.e., that there was no claim
contemplated. We find the revised claim does not include language sufficiently clear
to give the contracting officer an understanding that appellant was claiming the
contract had been breached by the government's continued use of the software for

                                            17
more than a year. 12 Accordingly we lack jurisdiction to consider this assertion and
dismiss it without prejudice.

 The Licensing Agreement is Part of the Contract

       The government argues that it could not have breached the provisions of the
licensing agreement because it was not part of the contract. In support of this
argument the government relies on the fact that the contracting officer never discussed
any terms of a licensing agreement with appellant, never saw the licensing agreement,
the contract is silent regarding any licensing agreement terms, the contract was never
amended to include a licensing agreement and to the extent MAJ Wirey, the point of
contact, may have seen the licensing agreement when the package was received, he
was not authorized to revise the contract by accepting the terms of the licensing
agreement. (Gov't br. at 12-19; findings 7-9, 14, 24-25) While we do not disagree
with the government's factual assertions, we draw a different conclusion.

       The interpretation of a contract begins with the language of the written
agreement. Agility Public Warehousing Company KSCP v. Mattis, 852 F.3d 1370,
1383-1384 (Fed. Cir. 2017) (citing NVT Techs., Inc. v. United States, 370 F.3d 1153,
1159 (Fed. Cir. 2004); see also Barron Bancshares, Inc. v. United States, 366 F.3d
1360, 1375 (Fed. Cir. 2004)) ("When construing a contract, a court first examines the
plain meaning of its express terms."). The contract is considered as a whole and
interpreted so as to harmonize and give meaning to all of its parts. Id. In this case the
contract expressly states that it is for 20 "single user bi-directional English/Dari
software licenses" (finding 10, emphasis added).

        If not the licensing agreement advanced by appellant then what is the licensing
agreement that the contract refers to? The government has proffered no alternative.
Furthermore, the government never requested the opportunity to review the license
prior to awarding the agreement, did not object to the license upon its receipt, did not
include the Commercial Computer Software License clause set forth at FAR 52.227-19
in the contract, and the contract does not specifically address the government's rights
to use the software, as required under FAR 27.405-3, other than the statement in the
CLIN that the contract is for 20 single use licenses. Whether the aforementioned

12   We are mindful that appellant is a prose litigant. Prose litigants are given leeway
        by the Board with regard to administrative matters, but are otherwise accorded
        no special consideration. See Environmental Safety Consultants, Inc., ASBCA
        No. 47498, 00-1 BCA ,r 30,826 at 152,143. We cannot excuse or ignore
        appellant's less than clear claim language and assume jurisdiction simply
        because appellant elected to proceed pro se and may not have been sufficiently
        aware of the legal criteria involved for stating a claim.

                                             18
lapses are attributable to conscience decisions by the contracting officer or to his lack
of experience in contracting for software is not explained in the record. (Finding 6)

        In any event, it does not matter that the licensing agreement was neither negotiated,
nor the terms known by the contracting officer. It is the policy of the government, when
licensing commercial software to accept the licensing terms customarily provided by the
vendor to other purchasers, as long as the license is consistent with federal law and
otherwise satisfies the government's needs. FAR 12.212. At the time the contract was
awarded in 2010, the FAR included no provisions addressing clickwrap and shrinkwrap
forms of licensing agreements, the terms of which are generally not known to the user
until the software has been paid for and delivered to the user, but has since 2013 implicitly
recognized them. 13 In this regard the FAR is in accord with the current commercial law of
many jurisdictions, which generally recognize and enforce terms of licensing agreements,
which are neither negotiated nor known to the user until the software has been paid for
and delivered. Moore v. Microsoft Corp., 741 N.Y.S.2d 91, 92 (N.Y. App. Div.
2002) (clickwrap license agreement upheld); Feldman v. Google, Inc., 513 F. Supp. 2d
229,233 (E.D. Pa. 2007) (clickwrap agreement enforceable); Recursion Software, Inc. v.
Interactive Intelligence, Inc., 425 F. Supp. 2d 756, 782-84 (N.D. Tex. 2006) (finding
clickwrap agreement valid and enforceable, but denying summary judgment on breach of
contract claim due to issues of material fact); I. Lan Systems, Inc. v. Netscout Serv. Level
Corp., 183 F. Supp. 2d 328, 338-39 (D. Mass. 2002) (clickwrap agreement upheld); MA.
Mortenson Co. v. Timberline Software Corp., 140 Wash. 2d 568,998 P.2d 305 (2000)
(never viewed shrinkwrap agreement provisions enforced); Hill v. Gateway 2000, Inc. 105
F.3d 1147 (7th Cir. 1997) (enforcing shrinkwrap license terms); Chamberlain v. LG
Electronics US.A., Inc., 2017 WL 3084270 (C.D. Cal. 2017) (noting New York,
Washington, and Florida enforce shrinkwrap licensing terms); see also Robert J. Morrill,
Contract Formation and the Shrink Wrap License: A Case Comment on ProCD, Inc. v.
Zeidenberg, 32 New Eng. L. Rev. 513 (Winter 1998), which discusses the evolution in the
law over the recent decades, in which courts moved from almost uniformly initially
refusing to enforce shrinkwrap licensing agreements, to the current status where such
agreements are more accepted and enforced due to the underlying change in the way
business is currently conducted.

       We note also that the law generally does not permit a party to avoid the terms of
a contract on the ground that he or she failed to read it. Hirsch v. Citibank, NA., 542
F. App'x 35, 37 (2d Cir. 2013); see also Giesler v. United States, 232 F.3d 864 (Fed.
Cir. 2000) (contractor's failure to read specification amounted to gross negligence);
Fraass Surgical Mfg. Co. v. United States, 215 Ct. Cl. 820, 830 (1978) (failure to read

13
     See FAR 12.216 and references to "click-wrap and "browse-wrap" licensing
         agreements in FAR 52.212-4(u)(ii), which expresses an objection only to any
         indemnification provisions that might be included, which would violate the
         Anti-Deficiency Act, 31 U.S.C. § 1341.

                                            19
contract irrelevant, contractor should have known better); Richardson Camera Co. v.
United States, 199 Ct. Cl. 657, 665 (1972) (failure to read contract not a defense to
consequences of such an omission).

       In this case, despite a contract expressly purchasing software licenses, the
government never requested the opportunity to review the terms of the license prior to
awarding the contract, nor did it object to the license upon its receipt. Where the assent
to terms of a contract is largely passive, as is usually the case with software licensing
agreements, courts have often based the decision of whether to enforce the contract on
whether a reasonably prudent offeree would be on "inquiry" notice of the terms at issue.
Schnabel v. Trilegiant Corp., 697 F.3d 110, 120, 126-27 (2nd Cir. 2012). Inquiry notice,
or constructive notice, is actual notice of circumstances sufficient to create a duty of
inquiry and has been routinely found to apply to the government previously in cases
involving bid mistakes and ratification, amongst others. See, e.g., Carl J Bonidie, Inc.,
ASBCA No. 25769, 82-2 BCA ,r 15,818 (knowledge of extra work directed by Base
Engineer imputed to the contracting officer); Williams v. United States, 130 Ct. Cl. 435
(1955) (knowledge imputed to contracting officer resulted in ratification of unauthorized
act); Chernick v. United States, 178 Ct. Cl. 498 (1967) ( contracting officer should have
known of bid mistake). The 2nd Circuit in Schnabel, 697 F.3d at 124, stated:

                     Courts, including this one, have concluded as a
              matter of law in some circumstances that parties were on
              inquiry notice of the likely applicability of terms to their
              contractual relationship even when those terms were
              delivered after that relationship was initiated. These
              decisions appear to have in common the fact that in each
              such case, in light of the history of the parties' dealings
              with one another, reasonable people in the parties'
              positions would be on notice of the existence of the
              additional terms and the type of conduct that would
              constitute assent to them.

        Based on the foregoing, it does not matter that the contracting officer had no
actual knowledge of the terms of the licensing agreement. The circumstances support
finding the contracting officer had a duty to inquire as to its terms, which he failed to
do, and to impute knowledge of same to him. Accordingly, based on the fact that it is,
and has been, the policy of the federal government prior to the award of the contract to
accept the terms of licensing agreements offered by vendors of commercial software
that are customarily provided by the vendor to other purchasers and that vendors of
commercial software have long included shrinkwrap and clickwrap license agreements
with their software, which many courts have found to be valid, enforceable contract
terms and the FAR currently also recognizes the validity of clickwrap and shrinkwrap
licenses, we find the contract included the licensing agreement appellant shipped with

                                            20
its software. We also hold the government can be bound by the terms of a commercial
software license it has neither negotiated nor seen prior to the receipt of the software,
so long as the terms are consistent with those customarily provided by the vendor to
other purchasers and do not otherwise violate federal law.

        Ruling the contract includes the license agreement raises two further issues:
(1) did the contract involve commercial software, and (2) was the license agreement
provided to the government one customarily provided to other purchasers? These
were not issues discussed by the parties in their briefing, but we address them given
the discussion above regarding the government's policy regarding commercial
software and how it factors into this decision. We find the record and law are
sufficiently clear to decide the issues without additional input from the parties.

The Contract was for Commercial Software

      The FAR includes a definition of"Commercial computer software." FAR
2.101. The FAR defines this term as any computer software that is a "commercial
item," which in pertinent part is defined as:

                     ( 1) Any item, other than real property, that is of a
              type customarily used by the general public or by
              non-governmental entities for purposes other than
              governmentalpurposes,and-

                     (i) Has been sold, leased, or licensed to the general
              public; or,

                     (ii) Has been offered for sale, lease, or license to
              the general public;

                    (2) Any item that evolved from an item described
             in paragraph ( 1) of this definition through advances in
             technology or performance and that is not yet available in
             the commercial marketplace, but will be available in the
             commercial marketplace in time to satisfy the delivery
             requirements under a Government solicitation;

                   (3) Any item that would satisfy a criterion
             expressed in paragraphs (1) or (2) of this definition, but
             for-

                   (i) Modifications of a type customarily available in
             the commercial marketplace; or

                                           21
                     (ii) Minor modifications of a type not customarily
              available in the commercial marketplace made to meet
              Federal Government requirements. Minor modifications
              means modifications that do not significantly alter the
              nongovernmental function or essential physical
              characteristics of an item or component, or change the
              purpose of a process. Factors to be considered in
              determining whether a modification is minor include the
              value and size of the modification and the comparative
              value and size of the final product. Dollar values and
              percentages may be used as guideposts, but are not
              conclusive evidence that a modification is minor;

                      (4) Any combination of items meeting the
              requirements of paragraphs ( 1), (2 ), (3 ), or ( 5) of this
              definition that are of a type customarily combined and sold
              in combination to the general public;

                     (8) A nondevelopmental item, if the procuring
              agency determines the item was developed exclusively at
              private expense and sold in substantial quantities, on a
              competitive basis, to multiple State and local governments.

One could argue appellant's software does not completely meet this definition because it
has not been sold to the general public customarily (finding 2). Nonetheless, we find
appellant's software to be commercial software within the meaning of the FAR because
it was developed without any government funding, appellant has sold it to at least one
non-governmental entity, its function, translating one language to another, is not
inherently governmental or non-commercial, the record includes some evidence that it is
a product that has been sold to the public, albeit in an allegedly unauthorized manner,
and most importantly, the contracting officer considered it to be a commercial item, and
purchased the licenses under a FAR Part 12, commercial items contract (findings 2, 9,
11, 16-18, 31 ). The record also includes evidence that appellant modified the software
by deleting the online registration requirement and inserting a unique version number
and the product identification key numbers (findings 18-20). We do not regard deleting
the online registration requirement, which appellant unilaterally elected to make
believing it would facilitate the government's use of the software, to change the
software's commercial status. First, the change does not affect the core purpose of the
software, which is translation. Second, the change merely substituted one form of
registration for another. It did not add any requirement that was not previously required.
It merely changed the way the registration was to be made, from an online only process

                                          22
to permit both online and non-online registration. (Id.) The same is true for the
insertion of the version number and product identification numbers. We view these
changes as being non-material and not affecting the software's "commercial" status
under the FAR.

 The License Agreement does not Differ Materially from Appellant's Standard License
 Agreement

        An argument could also be made that the license agreement was not the
standard license agreement that appellant offered to its other customers. This also is
an important factor in our decision, given the policy set forth in FAR 12 .212 for the
government to acquire commercial software pursuant to licenses customarily provided
to the public. This argument would center on the fact that the long form of the license
that appellant sent with the software expressly states it is not appellant's standard
license agreement, reflecting the insertion of the requirement that the government
provide appellant with notice of the software's activation that appellant made to the
licensing agreement. (Finding 22)

        Although the record includes no copy of appellant's standard single use license, it
is evident from the totality of the testimony of appellant's witnesses, Messrs. Daroui and
Manghi, that the license agreement appellant included with the software shipped to the
government differed from its standard license in only one way, i.e., the addition of the
requirement that the government provide appellant with a list of the activations, which
appellant felt was needed after it deleted the online registration process (findings 17-18).
Ordinarily, the activation occurs automatically as part of the online registration, but due
to appellant's decision to delete the online registration, activation notification had to be
provided by other methods and appellant added the activation notification requirement to
the license agreement to reflect this (id.). The core function or purpose of the license
agreement, to grant permission for use on only one computer system per copy of the
software, did not change. Nor did the requirement for notice of activation change, only
the form of the notice changed. We find the license agreement appellant provided to the
government did not differ materially from that which appellant customarily provided to
other purchasers of its software.

 The Government Breached the Contract

        We tum now to the issue of whether the government breached the contract as alleged
by appellant. As the claimant, appellant bears the burden of proving an affirmative,
monetary claim against the government by a preponderance of the evidence. MA.
Mortenson Company, ASBCA No. 53062 et al., 01-2 BCA ,i 31,573, and cases cited
therein. Appellant must establish liability, causation, and resultant injury. Wilner v. United
States, 24 F.3d 1397, 1401 (Fed. Cir. 1994) (en bane); see also Wunderlich Contracting Co.
v. United States, 173 Ct. Cl. 180 ( 1965). The elements of a breach of contract claim are:

                                           23
(1) a valid contract between the parties; (2) an obligation or duty on the part of the
government arising out of the contract; (3) a breach of that duty; and (4) damages caused by
the breach. Lockheed Martin Integrated Systems, Inc., ASBCA Nos. 59508, 59509, 17-1
BCA ,r 36,597 at 178,284 citing San Carlos Irrigation & Drainage Dist. v. United States,
877 F.2d 957, 959 (Fed. Cir. 1989); Military Aircraft Parts, ASBCA No. 60009, 16-1 BCA
,r 36,388 at 177,410; Northrop Grumman Systems Corporation Space Systems Division,
ASBCA No. 54774, 10-2 BCA ,r 34,517 at 170,237). To succeed, appellant must prove all
four of the elements.

        We have already determined appellant has proven the first element. The
government argues appellant cannot prove the second element because no duties are
expressly set forth in the license (gov't br. at 23-27). We agree in part and disagree in
part. We agree with the government with respect to appellant's assertions that the
government breached the contract by permitting users other than personnel assigned to
the 2nd BCT use the software. There is no evidence that this was a duty placed upon
the government by the license. The license includes no such limitation. Both the· 1ong
form and clickwrap versions of the license identify who the licensee is. Both versions
expressly state the licensee is the "US Government." (Finding 22) We interpret this to
mean any government employee, or employee of a contractor acting on behalf of the
government or other agent of the government, may use the software, so long as it is not
installed on more than 20 computers total. If appellant intended to restrict the use of
the software to government employees assigned to the 2nd BCT solely, it needed to
clearly say so in the license. Consequently, appellant has failed to establish the
government had any duty to limit use of the software only to personnel assigned to the
2nd BCT and thus is unable to prove this asserted breach of the contract. Thus we need
not address the remaining two elements with respect to this claimed breach.

        This leaves four remaining asserted breaches; that the government installed the
same copy of the software on more than one computer, the government failed to provide
a list of activations, the government failed to keep the software from being copied and
distributed to others, and the government failed to maintain a point of contact during
contract performance. The first two involve duties that are expressly set forth in the
license. The license, both the long form and the shrinkwrap versions, clearly states the
software is only for use on a single computer system and is not to be installed on
multiple computers. We find this language clearly expresses a duty. Similarly, the long
form version of the license clearly sets forth the government's duty to provide appellant
with a list of the activations. (Finding 22) Accordingly, appellant has satisfied the
second element of a breach claim with respect to these two asserted breaches.

       We agree with the government that there is no express duty set forth in the
license with regard to the last two asserted breaches. This does not necessarily lead to
a finding that the license included no duty the government may have violated. It is
well established that contracts can include implied duties, such as the duty of good

                                           24
faith and fair dealing. SIA Construction, Inc., ASBCA No. 57693, 14-1BCA135,762
at 174,986 (citing Metcalf Construction Co. v. United States, 742 F.3d 984, 990 (Fed.
Cir. 2014)). The implied duty of good faith and fair dealing is limited by the
circumstances involved in the contract. The implied duty prohibits acts or omissions
that, though not proscribed by the contract expressly, are inconsistent with the
contract's purpose and deprive the other party of the contemplated value. See First
Nationwide Bankv. United States, 431 F.3d 1342, 1350 (Fed. Cir. 2005) (duty was
breached by legislation that "changed the balance of contract consideration"). The
Supreme Court has addressed implied duties in contracts stating:

              [A] contract includes not only the promises set forth in
              express words, but, in addition, all such implied provisions
              as are indispensable to effectuate the intention of
              the parties and as arise from the language of the contract
              and the circumstances under which it was made, 3
              Williston on Contracts, § 1293; Brodie v. Cardiff
              Corporation, [1919] A. C. 337, 358[)] ....

Sacramento Navigation Co. v. Salz, 273 U.S. 326, 329 (1927). The Board also has
indicated that when considering implied duties that the circumstances involved in the
contract must be considered. Free & Ben, Inc., ASBCA No. 56129, 09-1 BCA
134,127 at 168,742 (citing Coastal Government Services, Inc., ASBCA No. 50283,
99-1 BCA 130,348 at 150,088). The government argues:

              As CiyaSoft would have it, the Board should read into
              every software contract a nebulous implied duty on behalf
              of the agency to safeguard and protect the vendor's
              software. Such a reading of a government contract is not
              only inapposite to the well-established principle that terms
              of a contract should be expressed therein. Moreover,
              where, as here, CiyaSoft could pursue a copyright
              infringement action to protect its rights in software, there is
              no need to create such a sweeping duty from whole cloth.
              Because the express language of the Contract does not
              establish a duty of care, none exists.

(Gov't br. at 25) Based on the precedent discussed above, we find the government's
argument unpersuasive and decline to follow it. We hold that in the circumstances of a
contract for a single-use software license, an implied duty exists that the licensee will take
reasonable measures to protect the software, to keep it from being copied indiscriminately,
which obviously could have a deleterious effect on the ultimate value of the software to the
licensor. General support for such a conclusion is found in the Supreme Court's opinion

                                            25
in United States v. Bostwick, 94 U.S. 53, 65-66 (1876), which involved a dispute over the
terms of a lease agreement. The Supreme Court stated:

              [I]n every lease there is, unless excluded by the operation of
              some express covenant or agreement, an implied obligation
              on the part of the lessee to so use the property as not to
              unnecessarily injure it.... This implied obligation is part of
              the contract itself, as much so as if incorporated into it by
              express language. It results from the relation of landlord
              and tenant between the parties which the contract creates.

See also A&B Ltd. Partnership v. GSA, GSBCA No. 15208, 04-1 BCA ,r 32,439 at
160,504-05. We see no reason why a similar duty should not be applicable to software
licenses, which resemble leases to some degree in that only a limited use of the
property, rather than its entirety is being conveyed. We hold that in every software
license, as part of the implied duty of good faith and fair dealing there is an implied
obligation on the part of the licensee to use the property in a manner so as to not
unnecessarily damage the software's value to the licensor. This duty would necessarily
include taking reasonable measures to protect it from being copied indiscriminately in
the case of single use licenses.

        The government also argues, citing MetcalfConstr. Co. v. United States, 742
F.3d 984, 991 (Fed. Cir. 2014); and Century Exploration New Orleans, LLC v. United
States, 745 F.3d 1168, 1179 (Fed. Cir. 2014), that it would be improper to impose an
implied obligation upon it because it would change, or exceed, the duties expressly set
forth in the contract (gov't hr. at 26). The government failed to explain how this
implied duty would conflict with, exceed, or otherwise alter the express provisions of
the contract, particularly in light of the government's argument the contract imposed
no duties on the government. We do not agree that the implied duty would have the
effect the government argues it would have. With regard to its assertion the
government breached the contract by permitting others to copy the software we find
that appellant has met the second element of a breach of contract claim, i.e., the
government has an implied duty to take reasonable measures to protect single-use
license software from being copied and distributed to others.

        We also find appellant met the second element of a breach of contract claim with
respect to its assertion the government failed to maintain a point of contact during
performance of the contract. It is self-evident that a party's performance of a contract
could require communication with the other party to the contract and that the failure to
facilitate same, by maintaining a point of contact, could be a breach of the implied duty
of good faith and fair dealing through a lack of cooperation. Precision Pine & Timber,
Inc. v. United States, 596 F.3d 817, 820 n.l (Fed. Cir. 2010) (duty to cooperate is part of
the implied duty of good faith and fair dealing).

                                           26
        Next we consider whether appellant has satisfied the third element of a breach of
 contract claim, that the government breached a duty under the contract. We find that
 appellant has done so with two of its breach claims, but has not with respect to the
 remaining two. Appellant has not proven the government breached the implied duties
 we have found to exist within the contract. With respect to the assertion that the
 government failed to maintain a point of contact, appellant's evidence relates primarily
to the contracting officer and the difficulties it had communicating with him. The record
indicates appellant's efforts to contact the contracting officer occurred mostly in 2013,
well after the contract's one-year performance period, as asserted by appellant.
(Findings 28, 34) Even ifwe were to accept this evidence as proof of a failure to
cooperate, appellant has offered no authority for the proposition that the government
must continue to cooperate after the contract's performance period and we are unaware
of any such authority. We have held previously that the duty to cooperate does not arise
unless there is a contract in existence. CAE USA, Inc., ASBCA No. 58006, 13 BCA
,r 35,323 at 173,390-91. We see no reason to extend this duty into a period appellant
contends is beyond the contract's performance period. In any event, we do not accept
the evidence of appellant's difficulties in reaching the contracting officer as proof the
duty to cooperate was breached. The record indicates appellant's difficulties in reaching
the contracting officer were due to his not being present at the time appellant attempted
to reach him, first due to time-off for Christmas and subsequently to his having left the
country because his tour of duty had been completed. (Findings 28, 34) There is no
evidence that there was any purposeful effort on the part of the government to avoid
communicating with appellant or other wrongful conduct that would establish the duty
to cooperate had been breached in relationship to the contracting officer. Furthermore,
the contract indicated that MAJ Wirey was the point of contact and the record includes
no evidence that appellant made any attempt to contact him until late 2012, and then
only once. The record is unclear whether he was still present in Afghanistan at this time.
(Finding 34) This attempt to contact MAJ Wirey also occurred beyond the end of the
performance period of the contract as asserted by appellant and again does not prove any
wrongful action by the government to avoid communicating with appellant, particularly
as it involves only a single attempt at communication. The record does not support
finding the government breached the duty to cooperate with appellant as asserted.

        Nor has appellant established that the government breached the implied duty to
take reasonable measures to protect the software from being copied. We understand
appellant is relying on the following facts to make its case with respect to this element
of the breach of contract: that copies of the software appeared for sale in Afghanistan
and Iran, the email conversation it had with LT Huang and more importantly on the
testimony of Mr. Aminy regarding the copies he witnessed being installed on his own
and his colleagues laptops. (Findings 29-31, 33) None of this evidence establishes
that the government failed to take reasonable measures to keep the software from being
copied. First, appellant never established what the government did, or did not do with

                                           27
the software after it was received. Despite evidence in the record that the software
would have been given to the logistics and supply office to distribute and then to the
communications personnel to install, appellant provided no evidence regarding what
these offices did or did not do with respect to the software. (Finding 25) The evidence
relating to appellant's communication from LT Huang does not support finding the
contract was breached. Instead, if anything, it tends to support that government
personnel were mindful of the software license and were acting appropriately.
Although LT Huang was aware that the 2nd/IO 1 BCT had a copy of the software, she
contacted appellant to obtain information regarding same. This is evidence of an
appropriate action, not an improper one. Similarly, the fact that copies appeared in
markets in Afghanistan and Iran does not necessarily indicate any responsibility on the
government's part. Appellant failed to introduce any evidence tracking the software
subsequent to the point of MAJ Wirey's receipt in October 2010 and what the
government did or did not do to protect it. Appellant has conceded the software could
have been stolen. (Finding 40) The government argues that appellant is seeking to
impose strict liability on it for the alleged unauthorized copying (gov't br. at 22-23).
Although appellant does not make this argument expressly, it has failed to provide any
evidence of any fault or failure on the part of the government. It is as if appellant
assumes that it has no burden of proving anything more than that the software was
delivered and subsequently misused, which is very much like a strict liability
approach. Appellant has cited no authority for holding the government to a strict
liability standard, a tort concept, and we decline to adopt same with regard to the
performance of contractual duties.

       With respect to Mr. Aminy's testimony, the record indicates only that he
witnessed an unspecified number of copies being installed on his and his colleague's
computers (finding 30). There is no evidence that more than the 17 unaccounted for
copies of the software were installed, or that the copies he witnessed being installed
were not part of these 17 unaccounted for copies that had been licensed to the
government, or that they were being installed without the government's knowledge
and approval. Despite being aware of the names of supervisory personnel from
Mr. Aminy's employer, or previous employer, who potentially could have provided
evidence regarding the number of copies that were installed and whether it was being
done with the government's knowledge and approval, or if without same, and how
they came into possession of the software, appellant elected not to provide any
evidence from these individuals. (Findings 30, 32) Appellant's complaint, which
pleads that it will make the names and addresses of these individuals available to the
government suggests that it assumed this burden belonged with the government
( 59519, comp 1. at 4-5). Appellant's complaint includes allegations that hundreds of
copies were installed, but the evidence appellant has included in the record do not
support this (id.). Allegations made in a complaint do not constitute proof. Swanson
Group, Inc., ASBCA No. 47677, 96-2 BCA ii 28,565.

                                          28
              Appellant has presented no evidence to support its
              allegations and all of its important allegations have been
              denied thus putting them in issue.... The Board has held on
              many occasions that claim letters and pleadings are not
              proof of disputed facts.

William G. Knight, d/b/a K&E Bus Line, ASBCA No. 10783, 65-2 BCA ,r 5099 at
24,021 (citing C. W. Hilton, ASBCA No. 10263, 65-1 BCA ,r 4766). Consequently, all
of appellant's breach of contract claims based on the breach of an implied duty must also
fail because appellant has not provided any evidence that there was a breach of these
duties.

        We tum now to the other two breach claims, relating to the assertions that a single
copy of the software was installed on more than one computer and that the government failed
to provide appellant with a list of activations or registered users. We find appellant has
proven that the government installed a single copy of the software on more than one
computer. The evidence establishes that a single copy of the software was registered to two
separate computers and that the registrations were linked to SPC Sahar's official army email
address. (Findings 17, 27) Although SPC Sahar testified he did not recall ever having
installed software, this does not rule out the possibility that he did, or that someone from the
communications shop had installed the software on his behalf and does not explain the
registrations associated with his official government email address. We find appellant has
satisfied the third element in this instance, which the government failed to rebut. The
assertion that the government failed to provide appellant with a list of the activations or
registered users was also unrebutted. (Findings 28, 32, 36) The government's sole defense
to this claim was that it had no such duty. Accordingly, appellant has also established the
government breached a duty with respect to this asserted claim.

       The fourth element of a breach of contract claim, damage, also needs to be
established by appellant with respect to these last two breach claims. It does not
matter that the appeal has been bifurcated in accordance with the Board's standard
practice. Appellant must present some evidence that it was damaged by the
governmental actions of which it complains even in a hearing which is limited to the
issue of liability. As stated by the court in Puritan Associates, 215 Ct. Cl. 976, 978
(1977):

              Even if, as here, the assessment of damages is reserved for
              the quantum phase of the case, the plaintiff as part of its
              proof of entitlement, must show it was damaged to some
              extent, by defendant's derelictions ....

See also Cosmo Constr. Co. v. United States, 451 F.2d 602, 605-06 (Ct. Cl. 1971). We find
appellant has satisfied this element. It has proved the government installed a duplicate copy

                                           29
on more than one computer, which damaged appellant by depriving it of the license fee the
government would have had to otherwise pay to obtain a valid copy of the software. The
government's failure to provide appellant with the list of activations or registered users may
have damaged appellant by undermining its ability to have proven that more copies of the
software than were licensed were used by the government.

                                    CONCLUSION

       ASBCA No. 59519 is dismissed for lack of jurisdiction. With regard to ASBCA
No. 59913, we find the government has breached the contract by violating the terms of the
license agreement in two respects: it permitted the installation of a single copy of the
software onto more than one computer and it failed to provide appellant with a list of the
registered users. We sustain the appeal in this regard. In all other respects the appeal is
denied. The appeal is remanded to the parties for resolution of the damages due appellant
stemming from its properly-certified claim dated October 23, 2014.

      Dated: June 27, 2018

                                                  Administrative Judge
                                                  Armed Services Board
                                                  of Contract Appeals

                                                  I concur

RICHARD SHACKLEFORD
Administrative Judge
                                                    ca
                                                  OWEN C. WILSON
                                                  Administrative Judge
Acting Chairman                                   Vice Chairman
Armed Services Board                              Armed Services Board
of Contract Appeals                               of Contract Appeals

                                           30
      I certify that the foregoing is a true copy of the Opinion and Decision of the
Armed Services Board of Contract Appeals in ASBCA Nos. 59519, 59913, Appeals of
CiyaSoft Corporation, rendered in conformance with the Board's Charter.

      Dated:

                                               JEFFREYD. GARDIN
                                               Recorder, Armed Services
                                               Board of Contract Appeals

                                         31