Court Opinion

ID: 4651265
Source: CourtListenerOpinion
Date Created: 2021-01-13 20:12:02.371497+00
Date Added: 2024-06-11T08:01:37.373326
License: Public Domain

01/13/2021
               IN THE COURT OF APPEALS OF TENNESSEE
                            AT JACKSON
                               December 8, 2020 Session

 KATRINA WALKER D/B/A RAINBOW KIDZ CHILD CARE CENTER v.
       TENNESSEE DEPARTMENT OF HUMAN SERVICES

                 Appeal from the Chancery Court for Shelby County
                  No. CH-13-1450 JoeDae L. Jenkins, Chancellor
                      ___________________________________

                           No. W2019-01829-COA-R3-CV
                       ___________________________________

In this Opinion, we are tasked with reviewing two separate cases concerning the State’s
oversight of a child care center in Memphis. Somewhat uniquely, these cases were
adjudicated under a single docket number in the Shelby County Chancery Court and were
appealed to this Court in that posture. One of the cases, which concerns a petition for a
writ of mandamus, was originally filed in the Davidson County Chancery Court and was
subsequently transferred to the Shelby County Chancery Court. The second case involves
judicial review under the Uniform Administrative Procedures Act. As to the mandamus
case at issue, we conclude that venue lies only in Davidson County and, therefore, the trial
court lacked subject matter jurisdiction to enter relief. Accordingly, that judgment is
vacated, and we direct that the case be transferred back to the Davidson County Chancery
Court. As to the case for judicial review, we conclude that the decision of the hearing
officer was supported by substantial and material evidence and therefore reverse the trial
court and remand for the entry of an order reinstating the hearing officer’s decision.

   Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court in the
     Writ of Mandamus case is Vacated and Remanded and Judgment of the
      Chancery Court in the Uniform Administrative Procedures Act case is
                             Reversed and Remanded

ARNOLD B. GOLDIN, J., delivered the opinion of the Court, in which J. STEVEN STAFFORD,
P.J., W.S., and CARMA DENNIS MCGEE, J., joined.

Herbert H. Slattery, III, Attorney General and Reporter; Matthew Cloutier, Assistant
Attorney General, for the appellant, Tennessee Department of Human Services.

Mimi Phillips, Memphis, Tennessee, for the appellee, Katrina Walker.
                                                OPINION

                     BACKGROUND AND PROCEDURAL HISTORY

        The Appellee, Katrina Walker,1 operates the Rainbow Kidz Child Care Center
(“Rainbow Kidz”) in Memphis. The Appellant, the Tennessee Department of Human
Services (“the Department”), is statutorily tasked with licensing, approving, and
supervising child care agencies2 such as Rainbow Kidz. See Tenn. Code Ann. § 71-1-105.
The Department’s oversight of Rainbow Kidz pursuant to this statutory duty has resulted
in the controversies currently before us.

       By way of general background, Rainbow Kidz, like other Tennessee child care
agencies, is subject to an annual evaluation for which the Department issues a report card.
See Tenn. Code Ann. § 71-3-502(j)(2)(A). This annual report card reflects key indicators
of performance such as health and safety, staffing ratios, and the adequacy of facilities. Id.
In addition to this mandatory annual evaluation, child care agencies may voluntarily
participate in a rated licensing system known as the “Star-Quality Program.” Qualified
agencies that participate in this program receive a child care quality rating. Tenn. Code
Ann. § 71-3-502(j)(3)(C). For those agencies that also participate in what is known as the
“Child Care Certificate Program” and receive subsidy payments from the Department, this
quality rating is especially significant. Indeed, in pertinent part, the Tennessee Code
provides that:

        any qualified child care agency that agrees to voluntarily participate in the
        rated licensing system . . . and that accepts the department’s child care
        assistance subsidy payments, may receive higher subsidy payments, as
        determined by the department, based upon the child care quality rating and
        subject to available funding in the department’s budget.

Tenn. Code Ann. § 71-3-502(j)(3)(D). To illustrate, the Tennessee regulation pertaining
to the Star-Quality Program provides3 that:

        1
          Although we refer to the Appellee by this surname, as is consistent with the caption of pleadings
and convention of the parties in both of the legal challenges discussed herein, we observe that her full name
appears to be Katrina Walker-Skeete.
        2
          A “child care agency” includes facilities that operate as a “child care center.” Tenn. Code Ann.
§ 71-3-501(4). A “child care center” means, subject to certain qualifications, “any place or facility operated
by any person or entity that provides child care for three (3) or more hours per day for at least thirteen (13)
children who are not related to the primary caregiver.” Tenn. Code Ann. § 71-3-501(5).
        3
          As discussed herein, the disputes before this Court concern assessments of Rainbow Kidz for the
2011 and 2012 years. We observe that the regulations relevant to child care agency report cards and rated
licensing were amended in 2018. Unless otherwise specifically noted, our references to such regulations
throughout this Opinion are to the version of those regulations existing before the 2018 amendments,
namely the version with an initial effective date of January 4, 2009.
                                                    -2-
   1. Agencies attaining a rating of “One Star” shall receive the base rate plus five
      percent (5%) of the base rate as a bonus payment.

   2. Agencies attaining a rating of “Two Stars” shall receive the base rate plus
      fifteen percent (15%) of the base rate as a bonus payment.

   3. Agencies attaining a rating of “Three Stars” shall receive the base rate plus
      twenty percent (20%) of the base rate as a bonus payment.

Tenn. Comp. R. & Regs. 1240-04-07-.07.

       At issue here are two legal challenges stemming from Rainbow Kidz’ participation
in the Star-Quality Program. One of these legal challenges concerns the 2011 assessment;
the other relates to the 2012 assessment. Although both of these legal challenges proceeded
to final adjudication in the trial court under a single docket number, it is clear that our
present task involves a review of two separate cases, one administrative in character and
the other involving relief granted by the trial court pursuant to a writ of mandamus.
Necessarily, the nature of the respective proceedings entails two different standards of
review, and we tread carefully herein in acknowledgment of the fact that our review does
not relate to the adjudication of a single civil case. Very simply, two distinct and separate
appeals are presently involved.

Commencement of the Mandamus Litigation

       The mandamus case relates to the Department’s assessment of Rainbow Kidz for
2011. Ms. Walker’s4 mandamus petition, which was filed in the Davidson County
Chancery Court on July 13, 2012, took issue with the Department’s alleged interference
with her right to appeal the 2011 assessment. This was of concern to Ms. Walker because,
whereas Rainbow Kidz had previously received payments from the Department based on
a two-star rating, she learned that the Department gave Rainbow Kidz a zero-star rating for
2011. Contending that her right to appeal had never been triggered based on the
Department’s alleged failure to mail the assessment report for Rainbow Kidz, Ms. Walker
claimed that the Department should be compelled to void the 2011 assessment pursuant to
a writ of mandamus and reimburse Rainbow Kidz for the payments made based on the
zero-star rating. As discussed below, the mandamus case was later transferred to the
Shelby County Chancery Court.

Origin of the Administrative Case

       4
         In the caption to the petition, Ms. Walker’s name was styled as “Katrina Walker, d/b/a Rainbow
Kidz Child Care Center.”
                                                 -3-
       The second case at issue relates to the assessment for the 2012 licensing year.5 The
pertinent facts relevant to this dispute are traceable to August 2011, when Evangelina
Clear, a field supervisor with the Department, sent a letter to Rainbow Kidz’ then-director,
Candi Wooten, providing notification that Rainbow Kidz’ license was due for renewal on
November 30, 2011. In the letter, Ms. Clear informed Ms. Wooten that the renewal process
included an assessment, one that should be scheduled such that assessors would observe a
“typical day.” In emphasizing this point, the letter explained, in bold, that a typical day
was “the way your program operates on most any other day of the year.” Ms. Clear
informed Ms. Wooten that a representative from the assessment program would call to
schedule a date for the upcoming assessment, and an assessment was eventually scheduled
for December 1, 2011.

        At the December 1 assessment, different officials with the Department were
responsible for assessing different classrooms. For her part, Ms. Clear was responsible for
assessing the infant classroom. At that time, Ms. Wooten was identified as the lead teacher
for the infant classroom, but according to Ms. Clear, Ms. Wooten left the room several
times throughout the assessment, which was “unusual for a lead teacher.” Despite her
designation as the lead teacher on the date of the assessment, Ms. Wooten had, according
to certain documentation in possession of the Department, never previously been listed as
a teacher in any of the Rainbow Kidz classrooms in eighteen prior visits from the
Department during the previous year.

       One of the other assessors, who was responsible for assessing the preschool
classroom, also encountered a “discrepancy” during the assessment. Specifically, it was
determined that the time the assigned lead teacher arrived at Rainbow Kidz was not part of
her normal working hours. Accordingly, it was decided that the assessment needed to be
rescheduled because the day was not considered a typical one. The school-age classroom
assessment, which had been scheduled for the afternoon of December 1, also had to
similarly be rescheduled because the lead teacher in the school-age classroom had to leave
work early. While the preschool and school-age assessments were initially rescheduled for
December 22, they were later rescheduled for January 5, 2012.

       When the rescheduled assessments occurred on January 5, the preschool assessment
occurred first and the school-age assessment occurred second. As before, different
Department officials were responsible for assessing the different classrooms. Ms. Wooten
was identified as a teacher in both classrooms and was the lead teacher for the school-age
classroom.

        The school-age classroom assessment was handled by Shunda Milan. When she

        5
          As a technical matter, the record indicates that licensing years formally span parts of two calendar
years, but we employ the references utilized by the parties to avoid any confusion on this point and to
clearly distinguish between the different assessments at issue.
                                                    -4-
arrived that afternoon to complete the assessment, she was informed that the room the
school-age children used recently had a pipe burst over the holiday break and there was
water damage on the floor. The assessment thereafter took place in a different classroom.

       Following completion of the assessment, Ms. Milan talked with the assessor who
conducted the preschool assessment, who stated that, earlier on the date of the assessment,
she had done her assessment in the very room with the claimed burst pipe. Eventually, the
Department determined that manipulation had occurred in connection with the overall
annual evaluation process. In a letter detailing the bases for this conclusion, the
Department noted as follows:

       The ECERS-R assessment was conducted on December 1, 2011, with Ms.
        Raybourn as the teacher in charge. However, DHS Assessment staff
        learned during the teacher interview that Ms. Raybourn’s regular work
        hours were from 9:00 a.m. to 6:00 p.m. and that she was told to come in
        at 7:00 a.m. that morning for the assessment. Because Ms. Raybourn’s
        working hours were changed for the day of the assessment, the day was
        not typical and assessment was rescheduled for December 22, 2011.
       The SACERS assessment could not take place the afternoon of December
        1, 2011, because Ms. Raybourn was also identified as the teacher in
        charge in the school-age classroom (in addition, she had to leave work
        early that day). One person cannot be the teacher in charge in two
        classrooms simultaneously.
       Ms. Wooten was the teacher in charge in the infant/toddler classroom on
        December 1, 2011, and the assistant teacher in the preschool classroom
        and the teacher in charge in the school-aged classroom on January 5,
        2012. While it would not be unusual for the director to be the teacher in
        charge in one classroom, if the three assessments had occurred on the
        same day as planned it would not have been physically possible for Ms.
        Wooten to work in all three classrooms in the capacities listed above. If
        the teacher in charge that is listed in the INFANT room is the typical lead
        that assessment is considered valid. However, the assessments for the
        SACERS and ECERS-R would not be considered valid due to the
        scheduling concerns that arise when the same teacher is working as a
        teacher in charge in two classrooms and as the assistant in the third
        classroom.
       DHS Licensing records show that Ms. Wooten was not a teacher in charge
        in any of the classrooms during DHS Licensing visits to the agency. Ms.
        Wooten went into classrooms only as a relief person for the other
        teachers.

                                           -5-
        On January 6, 2012, it was discovered that the water damaged classroom
         shown to Ms. Milan as the school-aged classroom on the 5th was actually
         the preschool classroom observed . . . that same morning.

       As a result of its finding of manipulation, the Department had several options.
Indeed, per regulation, if a child care agency has unreasonably prevented an assessment or
has attempted to manipulate the outcome, the Department may:

       1. If the assessment must be rescheduled, the rescheduled assessment may
          be unannounced;

       2. The Department of Human Services may automatically assign the agency
          a Program Assessment score of zero (0); or

       3. A legal referral may be made for imposing a civil penalty of $50 for each
          day of the continuing violation and may subject the violator to other legal
          enforcement actions as set forth in Chapter 1240-04-05, which may
          include, but are not limited to, probation, denial, or revocation of the
          license.

Tenn. Comp. R. & Regs. 1240-04-07-.04. The Department, rather than automatically
assign a score of zero, opted to proceed with a reassessment. In its letter to Rainbow Kidz,
the Department specifically noted that “the decision has been made to conduct an
unannounced reassessment.”

       Assessors from the Department thereafter returned to Rainbow Kidz on March 20,
2012 to conduct the reassessment, but they were not permitted to carry it out. Rainbow
Kidz refused to allow the reassessment upon advice of counsel. The reassessment thus
never occurred.

        Following Rainbow Kidz’ refusal to permit a reassessment, the Department sent a
letter indicating its decision to issue an assessment score of zero. The letter chronicled the
Department’s decision to conduct an unannounced reassessment in light of its finding of
attempted manipulation and noted that Rainbow Kidz’ refusal to allow the March 20, 2012
reassessment was considered “unreasonable prevention and interference of the assessment
process.” An administrative appeal was thereafter pursued by Ms. Walker, beginning with
two levels of intradepartmental review6 and culminating in a contested case hearing under
the Uniform Administrative Procedures Act (“UAPA”).7

       6
         “The appeal process shall begin with the request for an Intradepartmental Review.” Tenn. Comp.
R. & Regs. 1240-04-07-.08.
       7
         See Tenn. Code Ann. § 4-5-301 et seq.
                                                 -6-
       In adjudicating Ms. Walker’s appeal, the designated hearing officer determined that
Rainbow Kidz’ zero score should be upheld. The hearing officer concluded that Rainbow
Kidz had attempted to manipulate the outcome of its assessment and unreasonably
prevented the reassessment from occurring. Ms. Walker subsequently filed a petition for
judicial review of the hearing officer’s decision in the Shelby County Chancery Court.
Therein, Ms. Walker alleged that the decision was “unsupported by evidence that is both
substantial and material in the light of the entire record of the case, and was characterized
by a clearly unwarranted and abusive exercise of discretion.” Among other things, Ms.
Walker contended that the evidence to support the claim of manipulation was “flimsy” and,
further, that she did not act unreasonably to prevent a reassessment. After the filing of the
UAPA case in Shelby County, the Davidson County Chancery Court transferred the
mandamus case to Shelby County without any objection from either the Department or Ms.
Walker. An “Agreed Order of Transfer” was entered by the Davidson County Chancery
Court, followed by the entry of an order in the Shelby County Chancery Court accepting
the transfer.

The Trial Court’s Adjudication of the Respective Cases

       The Shelby County Chancery Court eventually8 granted relief to Ms.
Walker/Rainbow Kidz in both cases in orders entered on May 13, 2019. In its order
granting mandamus relief, the court held that the 2011 assessment was void because the
Department had denied Ms. Walker’s right to appeal the zero-star score. Interestingly,
whereas the court concluded that the Department had a clear duty to hear an appeal, it did
not actually order such relief under a writ of mandamus. The court concluded that no
review of the 2011 assessment was possible and, as a result, held that mandamus should be
granted requiring the Department “to reinstate the Two-Star rating for the 2011 year.”

       In the separately-entered “Order on Petition for Judicial Review,” the Shelby
County Chancery Court determined that the hearing officer’s order should be reversed.
The court concluded—despite having made separate findings indicating that a zero score
had been given as a result of incidents of manipulation—that the exclusive basis for
Rainbow Kidz’ zero-star rating was that Rainbow Kidz had allegedly committed
unreasonable prevention and interference with the assessment process. The court further
concluded that the hearing officer had failed to consider certain proof tendered by Ms.
Walker on this issue and that such evidence was sufficient to establish that the refusal to
allow an unannounced reassessment was reasonable. Although the court opined that its
determination about the reasonableness of Rainbow Kidz’ refusal to allow a reassessment
was alone enough to compel a reversal of the hearing officer’s decision, it further held that

        8
          Although it may not explain all of the delay, Part III of the Shelby County Chancery Court (where
this matter was pending) has experienced some turnover in Chancellors in recent years. Ms. Walker’s brief
alludes to this point, noting “the elevation of one Chancellor to the appellate bench; the death of his
successor; [and] the election defeat of the next Chancellor appointed to fill the unexpired term.”
                                                  -7-
the hearing officer’s conclusion about manipulation was not supported by substantial and
material evidence in the record.

       On September 12, 2019, the Shelby County Chancery Court entered additional
orders concerning the awarding of attorney’s fees to Ms. Walker’s counsel. In one order,
the court awarded over $105,000.00 in fees and expenses pursuant to Tennessee Code
Annotated section 4-5-325. In the second order, which was styled “Order Modifying this
Court’s May 13, 2019, Order on Petition for Writ of Mandamus,” the court held as follows:
“[A]ll of [Ms. Walker’s] expenses and attorney fees having been incurred by her in pursuit
of administrative relief, it is the intent of this Court that none of the fees and expenses shall
be deemed attributable [to] the Petition for Writ of Mandamus.” The Department thereafter
sought appellate review in this Court of the decisions in both cases.

                                   ISSUES PRESENTED

       The Department’s brief raises the following three issues for review, restated
verbatim as follows:

   I.      Whether the chancery court erred by issuing a writ of mandamus compelling the
           Tennessee Department of Human Services to change its 2011 assessment score
           for Rainbow Kidz Child Care Center.

   II.     Whether the chancery court erred by reversing the Department’s administrative
           decision upholding its 2012 assessment score for Rainbow Kidz.

   III.    Whether the chancery court erred by awarding attorney’s fees to Rainbow Kidz
           under Tenn. Code Ann. § 4-5-325.

Ms. Walker does not raise any independent issues for review and argues in defense of the
trial court’s respective judgments.

                                        DISCUSSION

      Because our review herein actually involves separate appeals of separate cases as
previously discussed, we invariably must address the mandamus and UAPA cases
separately in our discussion. We turn first to the Department’s appeal of the relief granted
by the trial court pursuant to a writ of mandamus.

Mandamus Case

       The Department maintains in its appellate brief that “the court’s issuance of a writ
of mandamus regarding Rainbow Kidz’ 2011 assessment exceeded judicially recognized
limits on the scope of the writ” and compelled the performance of a non-ministerial act.
                                          -8-
Ultimately, we do not pass on the validity of these arguments or specifically entertain the
propriety of the merits rulings made by the trial court on the matter. As explained below,
we are of the opinion that the Shelby County Chancery Court did not have subject matter
jurisdiction to adjudicate Ms. Walker’s petition for a writ of mandamus, and its order
granting mandamus relief should accordingly be vacated on that basis. Although no party
has raised this issue on appeal, we are required to do so. See Tenn. R. App. P. 13(b) (“The
appellate court shall . . . consider whether the trial and appellate court have jurisdiction
over the subject matter, whether or not presented for review.”); Hirt v. Metro. Bd. of Zoning
Appeals of Metro. Gov’t of Nashville & Davidson Cty., Tenn., 542 S.W.3d 524, 527 (Tenn.
Ct. App. 2016) (noting that this Court is required to consider the subject matter jurisdiction
of both this Court and that of the trial court regardless of whether such is presented as an
issue).

      Under Tennessee Code Annotated section 29-25-101, “[c]ircuit judges and
chancellors have power to issue writs of mandamus, upon petition or bill, supported by
affidavit.” Tenn. Code Ann. § 29-25-101. Pursuant to Tennessee Code Annotated section
29-25-103,

       [t]he writ is returnable to the court of the county in which the land lies, in all
       cases where land is the subject of controversy, and in all other cases to the
       court of the county where the defendant resides, or, if against a public
       officer or corporation, in the county in which the office is kept or
       corporation does business.

Tenn. Code Ann. § 29-25-103 (emphases added).

     Of note, when referencing the latter statutory provision in her petition for a writ of
mandamus, Ms. Walker noted as follows:

We agree with Ms. Walker’s assessment that the mandamus case is required to be brought
in Davidson County under the facts of this case. The statute clearly indicates that the writ
is returnable to only one county, and here, as Ms. Walker previously noted, that venue is
exclusively in Davidson County. Indeed, as the Tennessee Supreme Court has explained,

                                             -9-
“[Tennessee Code Annotated section 29-25-103][9] makes a writ of mandamus against a
public official returnable in the county where the office is kept.” Chamberlain v. State ex
rel. Brown, 387 S.W.2d 816, 817 (Tenn. 1965). As Mr. Walker aptly acknowledged in her
petition, the office of the Department is statutorily designated to be “at the capit[o]l,” which
of course is in Davidson County. See Tenn. Code Ann. § 4-4-104 (providing that “[e]ach
department shall maintain a central office at the capitol, which shall be the official
residence of each commissioner, or head of department”).

       Although the record indicates that the mandamus case was transferred from the
Davidson County Chancery Court to the Shelby County Chancery Court without any
objection from either side, this did not give the Shelby County Chancery Court jurisdiction
to hear the case. The statute reveals that venue is localized, and as such, it implicates
subject matter jurisdiction concerns. As this Court previously explained:

        When venue is possible in only one county . . . the localization of venue
        creates subject matter jurisdiction restrictions. This returns us to the
        Tennessee Supreme Court’s pronouncement that “[t]he Courts of our State
        have no jurisdiction of local actions brought in the wrong county and consent
        cannot give jurisdiction.” Curtis, 364 S.W.2d at 936.

Pack v. Ross, 288 S.W.3d 870, 873 (Tenn. Ct. App. 2008) (emphasis added).

       Simply put, the writ was returnable in Davidson County exclusively, and Ms.
Walker was correct to originally acknowledge that and file her case there. The absence of
any objection to the subsequent transfer of the case is of no moment given the subject
matter jurisdiction restrictions created by the localization of venue.

        As a consequence of the foregoing discussion, we conclude that the Shelby County
Chancery Court had no authority to enter orders in the mandamus case, and those orders
are hereby vacated. The case initially was properly filed in the Davidson County Chancery
Court, and it is appropriate that it be transferred back to that court and reinstated under its
original docket number. See In re Estate of Henry C. Ellis III, No. W2019-02121-COA-
R3-CV, 2020 WL 7334392, at *8 (Tenn. Ct. App. Dec. 14, 2020) (citing Tenn. Code Ann.
§ 16-1-116) (“Although this case was not originally filed in circuit court, it was initially
filed in the proper court[.] . . . Transfer back to probate court is therefore appropriate in this
case.”). We now shift our attention below to the UAPA case.

UAPA Case

       At the outset of our discussion here, we observe that the jurisdictional defect

        9
           The specific text of the opinion refers to “T.C.A. § 23-2003,” which is the former cite in the Code
for the statute now codified at Tennessee Code Annotated section 29-25-103.
                                                   - 10 -
applicable to the mandamus case has no bearing on our ability to review the Shelby County
Chancery Court’s order adjudicating Ms. Walker’s UAPA case. By statute,

      [a] person who is aggrieved by a final decision of the department of human
      services . . . in a contested case may file a petition for review in the chancery
      court located either in the county of the official residence of the appropriate
      commissioner or in the county in which any one (1) or more of the petitioners
      reside.

Tenn. Code Ann. § 4-5-322(b)(1)(B)(i) (emphases added). We thus turn to the merits of
the matter.

      The parameters set for review under the UAPA are well-settled. As this Court has
explained:

            Tenn. Code Ann. § 4–5–322(h) addresses the narrow scope of judicial
      review of an administrative agency decision as follows:

         The court may affirm the decision of the agency or remand the case for
         further proceedings. The court may reverse or modify the decision if
         the rights of the petitioner have been prejudiced because the
         administrative findings, inferences, conclusions or decisions are:

         (1) In violation of constitutional or statutory provisions;
         (2) In excess of the statutory authority of the agency;
         (3) Made upon unlawful procedure;
         (4) Arbitrary or capricious or characterized by abuse of discretion or
         clearly unwarranted exercise of discretion; or
         (5) Unsupported by evidence which is both substantial and material in
         the light of the entire record.

         In determining the substantiality of evidence, the court shall take into
         account whatever in the record fairly detracts from its weight, but the
         court shall not substitute its judgment for that of the agency as to the
         weight of the evidence on questions of fact.

             The term “substantial and material evidence” has been defined as
      “‘such relevant evidence as a reasonable mind might accept to support a
      rational conclusion and such as to furnish a reasonably sound basis for the
      action under consideration.’” Papachristou v. Univ. of Tennessee, 29 S.W.3d
      487, 490 (Tenn.Ct.App.2000) (quoting Clay Co. Manor, Inc. v. State, 849
      S.W.2d 755, 759 (Tenn.1993)). This Court has also described it as requiring
      “‘something less than a preponderance of the evidence ... but more than a
                                         - 11 -
       scintilla or glimmer.’” Gluck v. Civil Serv. Comm’n, 15 S.W.3d 486, 490
       (Tenn.Ct.App.1999) (quoting Wayne Co. v. State Solid Waste Disposal
       Control Bd., 756 S.W.2d 274, 280 (Tenn.Ct.App.1988)). Judicial review of
       an administrative agency’s decision under the “substantial and material
       evidence” standard, however, subjects the agency’s decision to close
       scrutiny. Sanifill of Tennessee, Inc. v. State Solid Waste Disposal Control
       Bd., 907 S.W.2d 807, 810 (Tenn.1995).

              When reviewing a trial court’s review of an administrative agency’s
       decision, this Court essentially is to determine “whether or not the trial court
       properly applied the ... standard of review” found at Tenn. Code Ann. § 4–
       5–322(h). Papachristou v. Univ. of Tennessee, 29 S.W.3d at 490.

Jones v. Bureau of TennCare, 94 S.W.3d 495, 500–01 (Tenn. Ct. App. 2002).

      Here, the hearing officer concluded that Rainbow Kidz attempted to manipulate the
outcome of the assessment and unreasonably prevented a reassessment. In her brief on
appeal, Ms. Walker suggests the real issue was her “reasonableness” in preventing a
reassessment. Indeed, she expressly states that “‘manipulation’ was not the issue.” She
further argues that the hearing officer failed to consider her proffered evidence on the
reasonableness question.

      In support of her position that “manipulation” was not an issue for the hearing officer
to consider, Ms. Walker contends that the Department’s letter announcing a zero-star rating
for Rainbow Kidz designated “unreasonable prevention and interference” with the
reassessment as the basis for the score. She further argues that this was the scope of the
Department’s intradepartmental review.

       As an initial matter, it does not appear to us that the intradepartmental review was
divorced from consideration of the manipulation issue. For instance, we observe that in
briefing submitted with the trial court, Ms. Walker stated that the first level of
intradepartmental review involved a discussion of the Department’s allegations concerning
manipulation and, among other things, related to a review of its decision to conduct an
unannounced assessment. Moreover, at the contested case hearing, one of the Department
officials involved in the level two review testified that the documentation she reviewed had
supported upholding the manipulation finding. Ms. Walker nonetheless maintains,
however, that the basis for Rainbow Kidz’ zero-star rating was tied exclusively to the
“reasonableness” issue, not manipulation.

      Although the trial court appeared to partially latch onto this understanding in its order
adjudicating the UAPA case, it should be noted that the trial court’s adherence to this
narrow viewpoint of the basis for Rainbow Kidz’ rating was not consistent. In its “Findings
of Fact,” for instance, the trial court noted that the letter to Rainbow Kidz informed “that a
                                              - 12 -
program assessment score of zero (0) . . . was being given as a result of the two (2)
manipulation incidents.” This perhaps should be no surprise, because despite her own
present argument on the matter, we note that Ms. Walker’s position itself has been
inconsistent. Notably, at the opening of the administrative contested case hearing, Ms.
Walker’s counsel stated that the hearing officer’s review was going to involve “an appeal
of the charge of manipulation which resulted in [the] zero star rating.” Moreover, in her
own testimony, Ms. Walker agreed that the reason she had zero stars was because she
supposedly manipulated the assessment.10

       As explained below, we conclude that there is substantial and material evidence to
support the hearing officer’s determinations on both cited bases, attempted manipulation
and unreasonable prevention of an assessment. Therefore, assuming arguendo that the
hearing officer’s review should have been limited to the latter issue (even in the face of
Ms. Walker’s counsel’s express invitation into the other issue at the opening of the
contested case hearing and Ms. Walker’s own testimony about the basis for her score), the
trial court should not have reversed the hearing officer’s decision to uphold the zero-star
rating for Rainbow Kidz.

        We turn first to the reasonableness issue, as that has been at the forefront of Ms.
Walker’s concerns in both this Court and the trial court. The crux of Ms. Walker’s position
is that she was reasonable in refusing a reassessment in March 2012 based on the history
of the Department’s alleged unfair treatment of her, principally in relation to the prior
assessment year at issue in the mandamus case. She claims that the hearing officer
wrongfully denied her ability to present proof on that matter, and in persuading the trial
court on this point, she was actually allowed to present additional proof in the judicial
review hearing in an attempt to demonstrate the Department’s alleged past unfairness. The
trial court itself affirmatively determined that the record contained testimony, exhibits, and
offers of proof sufficient to show the reasonableness of Ms. Walker’s refusal.

       Initially, it should be apparent that the trial court did not simply review the hearing
officer’s findings; it made its own. It did so as a consequence of its determination that the
hearing officer had abused her discretion and acted arbitrarily and capriciously in not
considering the evidence tendered by Ms. Walker on the reasonableness issue. As to this
point, we fundamentally disagree with the trial court’s conclusion that Ms. Walker was
improperly prevented from putting on proof on the reasonableness issue. No doubt, the
hearing officer limited Ms. Walker’s pursuit of this line of inquiry, but it is clear that she
did so on account of the fact that the specific proof Ms. Walker wanted to submit was
deemed irrelevant.

       10
                [Ms. Walker’s counsel]: The reason you have zero stars is because you supposedly
manipulated the assessment.
                [Ms. Walker]: Right.
                                             - 13 -
       During the questioning of Ms. Walker at the contested case hearing, her counsel
openly stated that the refusal to allow a reassessment in March 2012 “doesn’t look
reasonable on its face.” Nevertheless, counsel argued that there was a reason for the
refusal. As alluded to earlier, she expressed a desire to explore the history between the
Department and Ms. Walker as sufficient justification for such. It was clear that the proof
supposedly relevant to the issue would involve a consideration of facts pertaining to the
prior assessment year, and counsel for the Department objected on this basis, stating as
follows:

       [T]he previous year’s assessment has no relevance to this year. And, it’s not
       just the March 20 assessment that she refused, we detailed how we went out
       on December 1, we tried to go out on December 22. We went out again
       January 5, we detailed why we felt all of that was manipulation. That was
       put in the March 2 letter. And, where we announced we would come again,
       an unannounced assessment. So it has nothing to do with the previous year,
       or anything that happened prior to November 2011, when we were starting
       to prepare for the December 1, 2011 assessment. It has no bearing. And,
       [Ms. Walker’s] interactions with whoever in Nashville, about whatever is
       going on, has no bearing here. We are only talking about this assessment[.]

The hearing officer expressed skepticism about the relevance of what Ms. Walker wanted
to develop factually, but upon her counsel’s insistence that she “can make it relevant,” the
hearing officer gave her some leeway to see if she could establish how, giving her a limited
opportunity to do so. This attempt to provide fairness notwithstanding, the hearing officer
was firm in her ultimate understanding of what she perceived to be at stake. “If in five
minutes you can briefly give me evidence to support this, you’re stating that they’re saying
it’s unreasonable, in this, but keep in mind now, when I review. My review really is just
for that licensing year[.]”

       Counsel for Ms. Walker then went onto elicit testimony from her client regarding
the prior assessment year, primarily in relation to grievances Ms. Walker had pertaining to
the alleged denial of her right to appeal the prior year’s assessment. In essence, as
conveyed by the argument of Ms. Walker’s counsel, the alleged unfairness from the prior
year indicated that the Department was one “that[] takes advantage of the people it
regulates” and that Rainbow Kidz should not have to “play with these people.”

       With respect to the argument that the reasonableness issue was not even considered
and should have been, this is belied in several respects, including the hearing officer’s
willingness to consider if Ms. Walker had any relevant proof on the matter, as well as the
hearing officer’s later determination on the question. To be fair, the hearing officer’s
statements create some confusion on this point in places. For instance, during a portion of
the administrative hearing, the hearing officer expressed an apparent intent to just review

                                           - 14 -
“whether or not there was a manipulation.”11 Yet, the record reflects that the hearing
officer did not prevent proof on the reasonableness question; she simply rejected the
relevance of what was tendered. Indeed, after the hearing officer’s indication that she
would review “whether or not there was a manipulation,” the following colloquy ensued
between her and Ms. Walker’s counsel:

        [Counsel for Ms. Walker]: Well, there wasn’t any manipulation, I’m not even
        worried about that. But the basis of the opinion . . . is that you were
        unreasonable in keeping them out on March 20. And, I think there, you have
        to go to, why did you do that? And, why you did that is all this stuff going
        on.

        [Hearing officer]: Well it does raise the question, why. I agree with that
        part. And, Ms. Walker did that, and your testimony is right here on my
        sheet of paper.

(emphasis added). In her ultimate decision, the hearing officer simply indicated that she
regarded such testimony to have no bearing on the 2012 assessment,12 and following the
above-quoted colloquy, exhibits unrelated to that assessment year were subsequently
marked for identification purposes as offers of proof.

       We find nothing unreasonable or arbitrary about the hearing officer’s decision that
proof of alleged unfairness in connection with the prior year’s assessment had no relevance
to what took place in the assessment year at issue before her. In essence, Ms. Walker’s
position is that the Department has treated her unfairly in the past, and therefore, she had
the right to refuse the reassessment.13 The problem with this, of course, is that the
Department has a statutory duty to annually evaluate child care agencies. If alleged past
unfairness from the Department constituted a valid basis to refuse oversight from the
Department, the Department’s statutory obligations could not be fulfilled. This is not to
say that Ms. Walker would be without a remedy if arbitrary or capricious actions were to
be taken against her. The UAPA itself directly protects against such behavior. See Tenn.
Code Ann. § 4-5-322. But we fail to see how it is a reasonable position to, in effect,
prospectively claim that one is not subject to continued oversight out of a fear that alleged

        11
            Even assuming the officer had singularly restricted her focus to this subject, we would note again,
among other things, Ms. Walker’s counsel’s own framing of the pertinent issue at the opening of the
administrative hearing.
         12
            She stated therein: “The Department objected to the Appellant’s testimony regarding the previous
year’s assessment on the basis the testimony was irrelevant. The Appellant argued relevancy and was given
five (5) minutes to establish relevancy. The objection was sustained.”
        13
          In a hearing before the trial court, counsel for Ms. Walker referred to it as a “Mickey Mouse
reassessment.”

                                                    - 15 -
unfairness from the past may materialize again. The hearing officer did not, therefore, act
unreasonably in limiting Ms. Walker’s desire to develop this point.

        The proof before the hearing officer was clear and uncontested that the Department
officials were not permitted to conduct the March 2012 reassessment when they
endeavored to do so. Ms. Walker’s own counsel opined that this refusal did not look
reasonable on its face, but in an attempt to create some question on the issue, simply offered
evidence that, for the reasons already discussed, was rejected by the hearing officer. The
hearing officer did not err in rejecting Ms. Walker’s attempt to make the grievances at the
center of her mandamus case for one assessment year front and center in the administrative
appeal process pertaining to another assessment year. There is substantial and material
evidence to support the hearing officer’s determination that Rainbow Kidz unreasonably
prevented an assessment.

       We next turn to the manipulation issue. We have previously indicated why
manipulation was a valid issue for the hearing officer to consider; as noted, among other
things, Ms. Walker’s own counsel stated that the administrative hearing would involve “an
appeal of the charge of manipulation which resulted in [the] zero star rating.” We
additionally note that one of the hearing officer’s specific factual findings, which the trial
court noted was “supported in the Record,” expressed the understanding that the
Department had marked Rainbow Kidz’ assessment invalid as a result of manipulation.14
But of course the question begs: was the Department’s determination legitimate? Or, in
terms of the precise question now before us, when the issue was presented before the
hearing officer, did substantial and material evidence support her later determination that
the assessment for Rainbow Kidz was invalid based on “manipulation”? We are of the
opinion that it did. As discussed below, we conclude that the evidence before the hearing
officer furnished a reasonably sound basis for determining that there had been an attempt
at manipulating the assessment process.

       Although the Department’s case for manipulation was pursued on several fronts, the
hearing officer honed in on and accredited two particular bases. First, the hearing officer
focused on the evidence related to teacher Jennie Raybourn’s working hours, namely the
allegation that she had been asked to arrive earlier than her normal shift for purpose of the
assessment. Second, the hearing officer focused on the evidence related to Ms. Wooten’s
involvement in all three classrooms assessed notwithstanding her lack of presence in the
classrooms in the year leading up to the assessment.

       The issue involving Ms. Raybourn was the original impetus for the Department’s
decision to come back to Rainbow Kidz in January 2012, and there was certainly
substantial and material evidence contributing to the Department’s concern that there had

       14
           The specific finding was: “The Department determined manipulation existed and the assessment
. . . was marked invalid.”
                                                - 16 -
been an attempt at manipulation as early as the initial assessment date in December 2011.
Indeed, among other proof, there was evidence that Ms. Raybourn had arrived two hours
early on the date of the assessment because she was instructed to do so. Although Ms.
Walker attempted to establish that the time at which Ms. Raybourn had arrived was not
atypical, certain evidence revealed that Ms. Raybourn could not provide information about
what the children ordinarily do between 7:00 AM and 8:00 AM when she had been asked
to do so by the Department. As for Ms. Wooten, the then-Director of Rainbow Kidz, she
ended up having a presence as a teacher in every classroom that was ultimately assessed.
This raised questions for the Department about whether this was also an attempt to
manipulate the assessment process. Indeed, Ms. Wooten’s presence as a teacher at the
assessment was in sharp juxtaposition to the understanding the Department had gleaned of
her role from their visits to Rainbow Kidz in the year prior. Evidence was submitted
showing that Ms. Wooten had acted as an “occasional floater” and center director, and at
the hearing, an activity report was entered that detailed program evaluators’ visits to
Rainbow Kidz beginning in February 2011. Ms. Walker’s counsel stipulated that the
activity report revealed that Ms. Wooten was not a lead or assistant teacher in any of the
classrooms for the eighteen visits which were chronicled by the Department.15

        Moreover, Ms. Walker’s daughter testified that Ms. Wooten was not a teacher in the
infant classroom on a regular basis, and when the Department’s counsel began to pursue
this matter further on cross-examination, Ms. Walker’s daughter stated that she was “not
going to answer” because she did not know. Certain testimony indicated that it was not
atypical for a director such as Ms. Wooten to fill in as a lead teacher, but according to Sally
Williams, a cook and floater at Rainbow Kidz, Ms. Wooten was “really a director.” She
testified that if Ms. Wooten did fill in as a teacher, it would not be for the whole day:

        [Ms. Walker’s counsel]: Okay. And, can you tell us whether or not, if Ms.
        Wooten was the teacher or not, would she be the teacher for the whole day?

        Williams: No.

        [Ms. Walker’s counsel]: If she had to be?

        Williams: No.

        [Ms. Walker’s counsel]: Or, for a few minutes?

        15
           Concerning a second compilation of documents, which was comprised of “evaluation check
sheets” by program evaluators, counsel for Ms. Walker also stipulated that Ms. Wooten was not listed as a
lead teacher on any of those documents. Counsel for the Department agreed but did note that Ms. Wooten
had been identified as a second teacher on a single date, March 25, 2011.

                                                 - 17 -
       Williams: Yes.

       [Department’s counsel]: She just said no.

       [Ms. Walker’s counsel]: Oh, no what. I’m sorry. You said she would not
       be the teacher for the whole day?

       Williams: No, they, someone else would do the teaching.

       Further entrenching the Department’s suspicion about Ms. Wooten’s presence in all
three assessed classrooms (and as the lead in two) was the application Rainbow Kidz had
submitted in order to renew its license. That application, completed just weeks before the
December 1, 2011 assessment date and which listed staffing patterns for Rainbow Kidz,
did not reflect that Ms. Wooten was a teacher for any of the facility’s classrooms.

        Contrary to the conclusion of the trial court, we conclude that there was substantial
and material evidence to support the hearing officer’s determination that there was an
attempt to manipulate the assessment. Accordingly, the trial court’s judgment is reversed,
as is its order awarding Ms. Walker attorney’s fees and expenses, and the case is hereby
remanded for the entry of an order reinstating the decision of the hearing officer.

                                     CONCLUSION

       As to the mandamus case, the orders of the Shelby County Chancery Court are
vacated, and the case is remanded with instructions to transfer the record back to the
Davidson County Chancery Court where the case shall be reinstated to its prior docket
number. As to the UAPA case, the trial court’s judgment is reversed, as is its order on
attorney’s fees and expenses, and the case is remanded to the trial court with instructions
to enter an order reinstating the decision of the hearing officer.

                                                      s/ Arnold B. Goldin
                                                    ARNOLD B. GOLDIN, JUDGE

                                           - 18 -