Court Opinion

ID: 3147838
Source: CourtListenerOpinion
Date Created: 2015-10-22 18:37:58.504541+00
Date Added: 2024-06-11T11:46:34.033417
License: Public Domain

FOURTH DIVISION
                                                                      March 24, 2011

No. 1-09-3603

                                          IN THE
                              APPELLATE COURT OF ILLINOIS
                                 FIRST JUDICIAL DISTRICT

KATHLEEN LAWLOR,                                      )       Appeal from the
                                                      )       Circuit Court of
                Plaintiff-Appellee and                )       Cook County.
                Cross-Appellant,                      )
       v.                                             )       No. 05 CH 13876
                                                      )
NORTH AMERICAN CORPORATION                            )
OF ILLINOIS,                                          )
                                                      )       The Honorable
                Defendant-Appellant and               )       Carol Pearce McCarthy,
                Cross-Appellee.                       )       Judge Presiding.

       JUSTICE LAVIN delivered the judgment of the court, with opinion.
       Presiding Justice Gallagher and Justice Pucinski concurred in the judgment and opinion.

                                             OPINION

       Here, we are confronted with dueling appeals from the trial of an employment dispute that

paradoxically concluded with both parties prevailing in their respective claims and each receiving

punitive damages. The litigation itself arose out of an employment noncompetition investigation.

After plaintiff left her sales position from a large corporate employer, she figured out that she was

under surveillance by investigators, whom she suspected of stealing her mail and whom she

ultimately learned used nefarious means (“pretexting”) to obtain her private phone records. These

phone records were then used by her ex-employer to investigate her activities in the waning
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months of her seven years of employment. The employee, Kathleen Lawlor, filed suit against

North American Corporation of Illinois (North American), after learning of the investigation. She

claimed an “intrusion upon seclusion” tort and requested compensatory and punitive damages.

North American’s counterclaim alleged she violated her fiduciary duty of loyalty by attempting to

steer business to a prospective employer and that she also communicated confidential corporate

sales information to the same company.

       At trial, both parties prevailed in their respective claims. A jury awarded Lawlor $1.75

million in punitive and $65,000 in compensatory damages. The trial court heard the employer’s

equity claim contemporaneously and, one month after the trial, it ruled in North American’s favor,

awarding $78,781 in compensatory and $551,467 in punitive damages.

       North American’s primary contention is that Lawlor failed to prove that North American

was liable on an agency theory for the actions of an independent contractor that somehow

acquired her private phone records. Lawlor, meanwhile, appeals from the reduction of her

punitive damage award and also appeals from the trial court’s judgment on the counterclaim,

which raised the duty of loyalty issue. She argues that, as an at-will employee without any

contractual duty to refrain from disclosing simple sales volume and commissions information, the

trial court’s findings were against the manifest weight of the evidence and amount to an abuse of

the trial court’s discretion. For the reasons that follow, we affirm the jury’s verdicts against

North American in Lawlor’s favor and reinstate the full punitive damage verdict returned by the

jury. With regard to North American’s breach of loyalty counterclaim, we hold that the trial

court’s judgments for compensatory damages and punitive damages were against the manifest

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weight of the evidence and we therefore reverse those judgments.

                                      BACKGROUND

       The parties engaged in four years of bruising discovery, but the testimony at the six-day

trial was relatively uncomplicated. Lawlor was aggrieved that North American, through

surreptitious means, acquired her mobile and home phone records in a failed effort to prove that

she breached the company’s noncompetition agreement. Painted with a broad brush, Lawlor

presented evidence at trial to the effect that North American, through counsel and at least two

independent investigators, set about the tasks of personal surveillance and getting her private

phone records.

       Lawlor testified that she decided to quit her job as a salesperson after her employer

suddenly attempted to change her compensation agreement. Shortly after she left its employ,

North American began an investigation to determine if she had violated their noncompetition

agreement. The evidence at trial revealed the following sequence: (1) North American assigned

an officer, Patrick Dolan, to serve as corporate liaison on the investigation; (2) North American

asked its lawyer, Lewis Greenblatt, to conduct the investigation; (3) the lawyer then hired an

investigator, Probe, which had worked in so-called “noncompetition” cases before; (4) Dolan

gave the lawyer and the investigator personal information from the plaintiff’s personnel file,

including her birth date, social security number, address and telephone numbers; (5) the

investigator passed this information on to yet another investigator, Discover, which, presumably

through “pretexting,” obtained the phone records; and (6) the phone records were then passed up

the line back to North American, which used the information internally to investigate Lawlor’s

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activities by cross-checking all of the numbers found on the records. This investigation started

shortly after Lawlor left North American and lasted approximately five months, by which time

Lawlor had been working at a competitor for three months.

       North American vigorously defended itself on all levels, attempting to prove that the

investigation was conducted in an entirely proper fashion while endeavoring to separate itself,

under the aegis of the thorny provisions of agency law, from the shadowy activities of the

investigators. It sought a directed verdict at the close of Lawlor’s case, arguing that it could not

be held liable on an agency basis for the improper conduct of either of the investigation firms, one

of which had been directly hired by North American’s lawyer.1 With regard to its lawsuit against

Lawlor, North American sought to prove that she had improperly communicated company

information to a prospective employer while still in its employ and also argued that she attempted

to steer business to the prospective employer, despite the fact that it did not allege a violation of

       1
           Defendant acknowledged, in a document entitled “North American’s Opposition to

Lawlor’s Supplement to her Motion to Enforce Probe’s Subpoena and Motion to Quash

Subpoenas for Telephone Records,” that both Probe and Discover were “agents of North

American’s attorney that had been retained to investigate Lawlor’s employment activities while

employed by North American.” This motion was supported by an affidavit by Greenblatt that

indicated that “Probe performed investigatory services, as my agent and at my direction,

concerning the circumstances of Lawlor’s employment at North American.”

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the noncompetition agreement, which was the genesis of the investigation. 2 The evidence at trial

will be described below in a witness-by-witness recitation.

                                  Testimony of Kathleen Lawlor

       Lawlor, an at-will employee, worked at North American as a commission-based

salesperson selling printed promotional items from 1998 to 2005. Lawlor was given wide latitude

in determining the prices she charged her clients for North American’s products. Once she

acquired a third party’s business in the manner of a “rainmaker,” the account was managed and

handled by other North American employees. During her first three years at North American,

Lawlor received a salary, but beginning in 2001, she signed an agreement with North American

that provided she would receive commissions of 30% of the gross profits she generated for North

American, with a draw of $70,000. Some of the accounts Lawlor generated included Komatsu,

FTD, Pliant, and MapQuest, which she stated she did not receive commissions for after she left

North American. The evidence at trial revealed that Lawlor was very successful in her role for

       2
           The noncompetition agreement may have prompted the investigation, but it was never

admitted at trial. During the course of discovery, the parties engaged in extensive motion practice

before several circuit court judges regarding the agreement. This culminated with a motion in

limine before the trial judge where the defense attorney told the court that defendant was not

arguing that the agreement was “enforceable.” This court had found a noncompetition agreement

involving the same defendant unenforceable in North American Paper Co. v. Unterberger, 172 Ill.

App. 3d 410 (1988).

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her employer and that she generated income in excess of $200,000 on an annual basis, tied to the

profits she made for the corporation.

       The controversy that led to the dueling lawsuits seemed to have its genesis in Lawlor’s

attempt to acquire the business of MapQuest in March 2004, when she initially received an order

for roll-up maps, and was paid 30% of North American’s gross profits. Lawlor was North

American’s primary contact person on the account and worked closely with Kevin Bristow, an

outside consultant hired by MapQuest to negotiate its print business.

       In November 2004, Lawlor interviewed for a sales position at Shamrock Companies, Inc.,

one of North American’s competitors. Lawlor flew to Cleveland and interviewed with Greg

Christenson, a former North American employee and coworker of Lawlor’s. As part of the

interview, she toured the Shamrock facilities and met with some of the department heads. In

December 2004, Lawlor sent Christenson a follow-up letter, at his request, discussing several of

the accounts she worked on for North American, revealing information related to North

American’s gross profit margins on those accounts. In her letter to Christenson, Lawlor stated:

               “Per our discussions, I will highlight where I currently am as far as total volume:

       By year-end, I will have billed $2,000,000 in sales with a [gross profit] of 34%. In

       addition, Komatsu, which is shared with Jennifer Hall, will bill an additional [$]1,600,000

       with a [gross profit] of 44%. The $2,000,000 is made up of many accounts to include

       FTD, Mobil Travel Guide, MapQuest, Vista Management and Pliant as the majors.”

Lawlor denied attempting to steer any customers to Shamrock while she was employed at North

American.

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       In December 2004, Lawlor received an e-mail from Bristow regarding an opportunity to

generate new business from MapQuest. Lawlor met with Bristow various times in January and

February 2005. The MapQuest business, by all accounts, was projected to be very lucrative if

everything fell into place. Plaintiff testified that when the “pitch” was getting readied, she sensed

that she was being pushed aside. In March 2005, Mike Perez, Lawlor’s direct supervisor,

informed her that the MapQuest pitch needed to be a “sexy presentation” and would be led by

another employee, Klay D’iorio. When Lawlor protested, Perez told her that she was not to have

any contact with Bristow until the deal closed. During the meeting, according to Lawlor, Perez

made several statements that appeared designed to distance Lawlor from the account, indicating

that a different “personality” could be substituted if Lawlor were not the right person. Following

the meeting, Perez e-mailed Lawlor to tell her she did a great job, but he did not know what her

role would be with MapQuest moving forward. In May 2005, Perez notified Lawlor that he

intended to have the MapQuest account handled by a salaried employee at North American. On

June 13, 2005, MapQuest placed an order with North American for approximately $338,000.

Just two days later, Lawlor separated from North American. She never received compensation

from the MapQuest job that had closed just before she left.

       In the beginning of June 2005, North American told Lawlor it was changing its

compensation agreement so that she would no longer receive 30% commissions, but Lawlor

refused to sign it and left the company. She testified that she was disgruntled because North

American was attempting to change her method of compensation from the agreed 30% of profits

method, just when she had brought in a big piece of business.

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        Lawlor testified that she intended to spend the summer with her three young children (age

10 and under) before taking another job. Just weeks later, she suspected that North American

was investigating her after spotting what appeared to be investigators lurking around outside her

house and her parents’ house. Lawlor was also alarmed when she did not receive her June

telephone bill.

        The surveillance appeared to continue for some time. In October 2005, Lawlor learned

that North American had obtained her mobile and home phone records from April 2005 through

September 2005. Lawlor testified that she never authorized anybody at North American to

acquire or look at her phone records. She testified that she felt violated and physically ill at the

revelation that her private information had become fodder at her former employer. She avoided

using her personal phone lines and enhanced the security features on her phones. She also

changed the locks on her home and installed a security system.

        Lawlor testified that she incurred $620,000 in legal fees (half of which she has already

paid) to two law firms that handled the first wave of legal action against North American for their

invasion of her privacy, but that the lawyers representing her at trial were doing so on a

contingency basis. Lawlor testified that during her two months off work, she never contacted any

clients from North American. She never told any clients that she was going to Shamrock. She

testified that she never compromised her former employer in any conversations or business

dealings with anybody affiliated with Shamrock. In August 2005, Lawlor started working at

Shamrock, having concluded a long run at North American where she generated many millions of

dollars in company profits. Not a single client followed.

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                                    Testimony of Kevin Bristow

       In December 2004, Bristow, a consultant for MapQuest, contacted Lawlor to discuss a

new business opportunity for North American. Bristow contacted Lawlor because he had known

her for a long time and she had always been trustworthy and reliable. Through February 2005,

Lawlor helped Bristow formulate a business plan to pitch to executives at MapQuest regarding

the feasibility of creating a publishing division. Bristow requested that Lawlor keep their

discussions to herself to avoid “the additional pressure of everybody coming and getting involved

in this project from North American at that time.” Bristow testified that Lawlor did not provide

him with any information regarding companies other than North American.

       On February 23, 2005, Bristow and Lawlor sent an e-mail to Todd Van Paris at North

American recommending that MapQuest and North American begin final negotiations. Bristow

and Lawlor agreed that it was the right time to include senior executives from both MapQuest and

North American in the negotiations because the business opportunity was growing. Van Paris

responded to Bristow, who then forwarded the response to Lawlor “to keep [her] in the loop.”

Despite suggestions to the contrary, Bristow testified that he never asked North American to

diminish Lawlor’s role with respect to the MapQuest business. Bristow testified that he contacted

Van Paris because Lawlor’s “boilerplate proposal” was not satisfactory for MapQuest, which was

looking for a more detailed proposal. Bristow did notice that Lawlor’s role was being diminished,

but explained that “on such a large scale opportunity, there’s a lot of complicated aspects to it,

and one person is not skilled enough to do all those facets of the business.” Lawlor never

recommended, and Bristow never considered, involving Shamrock with the MapQuest business.

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MapQuest placed some orders with North American, but they did not close the deal that was the

subject of their negotiations.

       Bristow testified at some length about an affidavit he signed that was prepared by North

American. On that day, distressed and preoccupied with concern for his elderly, ill aunt, whom he

was flying to visit later that day in England, he spoke with Perez, who threatened to prevent him

from leaving the country if he did not sign an affidavit about the MapQuest deal. Bristow said he

was assured that “it was not a big deal” and if he signed the affidavit and was assuaged, the

dispute with Lawlor “would go away.” The need for the signing was so urgent that Perez made

plans to meet Bristow on his way to the airport to fly overseas. They met at the O’Hare Tollway

Oasis. Bristow signed the affidavit on the hood of a car and said he did so only because he felt

threatened by North American.

       The court and jury heard the specifics from the affidavit, including that: (1) on several

occasions between December 2004 and February 2005, Lawlor asked him to delay the process of

awarding the MapQuest business to North American given the possibility that she might change

jobs to Shamrock so that he could award MapQuest’s business to Shamrock rather than North

American; (2) Lawlor offered to introduce Bristow to someone at Shamrock who would be the

“point person” until she began working at Shamrock; (3) Lawlor showed him pictures of the

Shamrock facility; (4) MapQuest would be better served by Shamrock on the service side; and (5)

he advised Lawlor that it was unethical to be pursuing business for one company while employed

at another.

       Bristow testified that those statements in the North American drafted affidavit were not

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true.

                                   Testimony of Todd Van Paris

        Van Paris joined North American as a vice president and general manager in September

2001. Van Paris did not know about Lawlor’s association with Shamrock until he met with

Bristow after Lawlor had left North American. Van Paris was aware that North American had

conducted an investigation of Lawlor after she left the company. Van Paris did not know whether

North American was investigating Lawlor’s phone numbers without her knowledge, but

acknowledged receiving faxes of phone numbers from Probe, an investigative firm, that he

assumed were Lawlor’s. Van Paris did not receive Lawlor’s permission to look at her phone logs

and did not talk to anyone at Probe about Lawlor’s investigation. He claimed to be unaware of

anyone at North American, or anyone on its behalf, impersonating Lawlor to get her phone

records. Prior to the lawsuit, Van Paris was not aware of how Lawlor’s phone records were

obtained. Van Paris looked at the numbers to see if any of them looked familiar to him. Van

Paris also researched the phone numbers on the internet because he was concerned that Lawlor

had been talking to competitors.

                                   Testimony of Patrick Dolan

        Dolan was the vice president of operations at North American in 2005. Dolan was the

North American liaison with its attorney, Lewis Greenblatt, for the internal investigation of

Lawlor and testified as an adverse witness during Lawlor’s case-in-chief. Dolan also

corresponded with a Mr. DiLuigi from Probe directly, who faxed him Lawlor’s phone logs.

Dolan provided information about Lawlor to Greenblatt and DiLuigi, including her name, address,

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social security number, birthday, and her home and mobile phone numbers. Dolan claimed that he

did not know what DiLuigi was going to do with this information, but conceded that he was not

surprised when he received Lawlor’s phone logs. Dolan stated that DiLuigi told him that he

typically obtained the phone logs of other persons subject to similar investigations as Lawlor

where there was a concern about competition. Dolan researched the phone numbers on the logs

through internet searches and consulting with others, such as Van Paris, who might have

recognized the numbers.

       Dolan signed off on a $15,000 payment to Lewis Greenblatt’s law firm for Probe’s

investigation of Lawlor. North American submitted a second payment to Greenblatt’s law firm

for the investigation in the amount of $22,994.88. When questioned why he did not ask how

Probe obtained Lawlor’s phone records, Dolan testified that he “relied on Mr. Greenblatt and Mr.

DiLuigi in performing the procedures in the investigation.”

       On examination by North American’s lawyer, Dolan testified that he never instructed

Greenblatt how to conduct the investigation and that North American never paid Probe directly

for any of the investigative work.

       On recross-examination, Dolan testified that despite receiving at least five faxes from

DiLuigi with telephone numbers, he never asked how or why the records were obtained and never

instructed DiLuigi to stop sending them.

                                     Testimony of Albert DiLuigi

       Albert DiLuigi was the president and sole employee of Probe International, a local

detective agency. He started this agency after serving roughly three years as a policeman.

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DiLuigi testified that his company was hired by an attorney representing North American.

DiLuigi understood that he was hired to conduct an investigation to learn if Lawlor was taking

any business from North American. He testified that Dolan directed him to obtain Lawlor’s

telephone records. It was not Probe’s first noncompetition investigation, and in the other

investigations, Probe had obtained phone records.

       When Probe sought to obtain phone records, it would submit a request on a preprinted

form to a third-party company known as Discover. DiLiugi claimed to have very little

information about Discover. He testified that he thought it was based in Florida, but did not

know an address or even the city. He only had one contact, a woman named Jessica, but did not

know her last name. He did, however, know that it was quite proficient in obtaining telephone

records in situations like this. Once DiLuigi received the phone records from Discover, he faxed

them to Dolan at North American. Dolan asked DiLuigi to follow up on who the numbers

belonged to. Probe paid Discover. DiLuigi claimed to have never told anyone at North American

about Discover.

       DiLiugi also testified in an offer of proof about similar investigations that he conducted on

several other North American employees, which included obtaining telephone records using

Discover. Dolan was likewise his contact on those matters.

                                    Testimony of Mike Perez

       Mike Perez was Lawlor’s supervisor at North American. Perez told Lawlor that he had

concerns about her taking the lead on the MapQuest account. He testified that she was

“responsible” for MapQuest and that Lawlor received commissions on the business until she

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resigned. After her resignation, nobody received commissions on the MapQuest business. Perez

did not know if Lawlor actually received her commissions.

       Perez regularly participated in sales presentations to prospective clients. Perez stated that

North American considers its gross profit margin to be confidential information and never

discloses that information outside the company. Perez explained, “[w]e’re in a very competitive

industry, and if our competitors knew what our margin was, then they could undercut us and

provide those services to our customer.”

       Perez testified that he was present when Bristow signed the affidavit in the parking lot of

the O’Hare Tollway Oasis. According to Perez, Bristow had reviewed the affidavit multiple times

prior to that occasion, and the affidavit was revised based on Bristow’s feedback. The topics

covered in the affidavit were based on a meeting Bristow attended at North American’s facilities

with Van Paris and Perez, which took place after Lawlor had left the company. Perez denied

threatening Bristow in any way.

                                    Testimony of John Miller

       Miller has been the president of North American since 1988. He was in charge of day-to-

day operations and was the final decision maker at North American. Miller made the decision to

investigate Lawlor after she had left North American and asked Greenblatt to be in charge of the

investigation, while Dolan oversaw the investigation. Greenblatt had been involved with North

American for more than 33 years. Miller knew that Greenblatt had hired Probe to conduct the

Lawlor investigation. Dolan had the authority to give Lawlor’s personal information from the

North American employee file to Probe so that Probe could use that information to get Lawlor’s

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phone records.

       On one occasion, Dolan showed Miller a list of handwritten phone numbers and asked him

if he recognized any of the numbers. Miller knew that the numbers were in relation to the Lawlor

investigation but did not recognize any of the numbers. Miller never considered whether it was

proper to use an employee’s personal information to obtain phone records. Miller did not direct

anybody to obtain Lawlor’s phone records and testified that he did not dissuade Dolan or

Greenblatt from obtaining phone records because he assumed that North American wanted to get

phone records.

       Miller also testified that in his 33 years at North American, no commissioned sales

representative ever received commissions after leaving the company. North American informed

Lawlor that she would not receive her 30% commission on the MapQuest business.

                                  Testimony of Lewis Greenblatt

       Greenblatt is an attorney in Illinois and has represented North American for more than 30

years. Greenblatt retained Probe to investigate a violation of a noncompetition clause. Greenblatt

instructed Probe to contact North American and did not give Probe any other directions. Probe

never sent Greenblatt documents that it had obtained as a result of the Lawlor investigation.

Greenblatt did not limit what Probe could do as part of the investigation and did not call to get

updates on the investigation. Greenblatt testified that the Lawlor investigation was for the benefit

of North American. He sought reimbursement from North American because his firm paid Probe.

Greenblatt did not bill any time in June or July 2005 on this matter.

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                                       Rosemarie Egan Testimony

       Egan has been the chief financial officer at North American since 2001. Egan estimated

that North American’s net worth was approximately $50 million. Egan did not attend any

“leadership team” meetings regarding the Lawlor investigation. After the investigation was

underway, in April 2006, Egan approved an invoice to Greenblatt for approximately $22,000, of

which approximately $6,000 was listed as payment for investigative services provided by Probe.

       In July 2005, Egan sent Lawlor a letter requesting that Lawlor pay back $20,035 that was

owed to North American as overpayment on commissions she had received. Egan included a 46-

page compilation of North American financial records to support this claim, which included a

spreadsheet indicating North American’s sales amount and gross profits earned on various

transactions involving various clients.

                                  Testimony of Roosevelt Boykins

       Boykins has been an employee at SBC Ameritech/AT&T since 2004. When a customer

called seeking information on an account, the representative would greet the customer and ask for

the customer to verify the account using a social security number or the account number. The

phone company would not release any information if the caller did not provide sufficient

information to confirm her identity.

                                       Circuit Court Proceedings

       The trial lasted six days. At the close of Lawlor’s case, North American moved for a

directed verdict on Lawlor’s intrusion claim, which was denied. North American moved for a

directed verdict on the same grounds at the close of all the evidence. The circuit court reserved

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ruling on North American’s second directed verdict3 and submitted Lawlor’s intrusion claim to

the jury. The jury returned a verdict in favor of Lawlor on her intrusion claim, awarding $65,000

in compensatory damages and $1,750,000 in punitive damages, for a total award of $1,815,000.

The jury answered a series of defense drafted special interrogatories designed to test various

aspects of any verdict against North American.

       The jury’s answers were consistent with its verdict in plaintiff’s favor based on North

American’s direct involvement in the investigation and its vicarious liability, finding that: (1)

Discover obtained information about Lawlor’s phone calls through pretexting; (2) Probe knew

that Discover engaged in pretexting in order to obtain information about Lawlor’s phone calls; (3)

Discover was acting as Probe’s agent; (4) Probe was acting as North American’s agent when

Probe got information about Lawlor’s phone calls from Discover, which was obtained through

pretexting; (5) North American knew Discover obtained information about Lawlor’s phone calls

through pretexting; and (6) North American authorized Probe or Discover to obtain information

about Lawlor’s phone calls through pretexting.

       North American filed a posttrial motion, asking the court to (a) grant its second directed

verdict motion filed at the close of all the evidence; or (b) enter judgment in favor of North

American on Lawlor’s intrusion claim; or (c) order a new trial; or (d) vacate, or reduce the

       3
           The circuit court formally denied the motion a month later at a hearing where it also

returned its verdicts on the North American counterclaim, essentially stating that the agency

question was a fact issue for the jury to decide.

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amount of the jury’s punitive damages award. The circuit court denied the posttrial motion, but

did reduce the punitive damages award by $1.1 million.

       North American appeals, contending that the circuit court erred in denying its motion for

directed verdict at the close of the evidence and in denying its posttrial motion for judgment on

Lawlor’s intrusion claim.

       In her cross-appeal, Lawlor contends the circuit court erred in finding that she breached

her fiduciary duty of loyalty as a North American employee by disclosing confidential North

American information to Shamrock and for allegedly soliciting MapQuest’s business for

Shamrock. The circuit court entered judgment against Lawlor, awarding North American

$78,781 in compensatory damages and $551,467 in punitive damages, totaling $630,248. Lawlor

also appeals the circuit court’s entry of remittitur of the jury’s punitive damages from $1,750,000

to $650,000; the circuit court’s entry of a directed verdict against Lawlor on her claim for

commissions under the “procuring cause” doctrine; and several rulings of the trial court in the

event we grant North American’s request for a new trial.

                        ANALYSIS OF NORTH AMERICAN’S APPEAL

       North American first contends that the circuit court erred in denying its motion for a

directed verdict, its motion for judgment n.o.v., and its motion for a new trial on Lawlor’s

intrusion claim because there was no evidence to support the imposition of vicarious liability upon

North American. Lawlor responds that there are three bases to impose liability against North

American: (1) North American’s direct involvement in the pretexting; (2) North American’s

ratification of the pretexting; or (3) North American’s liability for the acts of its agent, Probe, and

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its subagent Discover.

        We apply the de novo standard in reviewing the circuit court’s denial of a directed verdict

and its denial of a motion for judgment n.o.v. Buckholtz v. MacNeal Hospital, 337 Ill. App. 3d

163, 167 (2003); Diaz v. Legat Architects, Inc., 397 Ill. App. 3d 13, 31 (2009). “ ‘[V]erdicts

ought to be directed and judgments n.o.v. entered only in those cases in which all of the evidence,

when viewed in its aspect most favorable to the opponent, so overwhelmingly favors movant that

no contrary verdict based on that evidence could ever stand.’ ” Buckholtz, 337 Ill. App. 3d at 167

(quoting Pedrick v. Peoria & Eastern R.R. Co., 37 Ill. 2d 494, 510 (1967)). “A directed verdict

is granted improperly where ‘there is any evidence, together with reasonable inferences to be

drawn therefrom, demonstrating a substantial factual dispute, or where the assessment of

credibility of the witnesses or the determination regarding conflicting evidence is decisive to the

outcome.’ ” Kim v. Mercedes-Benz, U.S.A., Inc., 353 Ill. App. 3d 444, 460 (2004) (quoting

Maple v. Gustafson, 151 Ill. 2d 445, 454 (1992)). “[A] motion for judgment notwithstanding the

verdict presents a question of whether, considering the evidence and all reasonable inferences in

the light most favorable to the plaintiff, there is a total failure or lack of evidence to prove any

element of the plaintiff's case.” Spiegelman v. Victory Memorial Hospital, 392 Ill. App. 3d 826,

841 (2009).

        We review the trial court’s decision on a motion for a new trial for an abuse of discretion.

Buckholtz, 337 Ill. App. 3d at 167. “If the trial judge, in the exercise of his discretion, finds that

the verdict is against the manifest weight of the evidence, he should grant a new trial; on the other

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hand, where there is sufficient evidence to support the verdict of the jury, it constitutes an abuse

of discretion for the trial court to grant a motion for a new trial.” Maple v. Gustafson, 151 Ill. 2d

445, 456 (1992).

        If an agency relationship existed, North American can be held liable for Probe’s tortious

conduct under the doctrine of respondeat superior, if the tort was committed within the scope of

the agent’s agency. Krickl v. Girl Scouts, Illinois Crossroads Council, Inc., 402 Ill. App. 3d 1, 4

(2010). “Although the existence of an agency relationship usually is a question of fact, it is an

issue of law where the facts relating to the relationship are undisputed or no liability exists as a

matter of law.” Krickl, 402 Ill. App. 3d at 5. “[T]he existence and extent of an agency

relationship may be established by circumstantial evidence based upon an examination of the

situation of the parties, their acts, and other relevant circumstances.” Stefani v. Baird & Warner,

Inc., 157 Ill. App. 3d 167, 171 (1987). “When the facts relied upon to establish the existence of

an agency relationship are conflicting, or conflicting inferences can be drawn from them, the

question is one of fact for the jury ***.” Knauerhaze, 361 Ill. App. 3d at 559. The existence of

an agency relationship must be proved by a preponderance of the evidence. Knauerhaze, 361 Ill.

App. 3d at 559.

        The paramount consideration in determining whether an agency relationship exists is

whether the alleged agent retains the right to control the manner of doing the work. Petrovich v.

Share Health Plan of Illinois, Inc., 188 Ill. 2d 17, 46 (1999). Courts should also consider “ ‘the

question of the hiring, the right to discharge, the manner of direction of the servant, the right to

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terminate the relationship, and the character of the supervision of the work done.’ ” Petrovich,

188 Ill. 2d at 46 (quoting Merlo v. Public Service Co. of Northern Illinois, 381 Ill. 300, 319

(1942)). However, these factors “merely serve as guides to resolving the primary question of

whether the alleged agent is truly an independent contractor or is subject to control.” Petrovich,

188 Ill. 2d at 47.

        Initially, we should note that North American’s theory at trial and argument on appeal are

inconsistent with its own judicial admission on the agency issue. In North American’s

“Opposition to Lawlor’s Supplement to her Motion to Enforce Probe’s Subpoena and Motion to

Quash Subpoenas for Telephone Records,” counsel for North American stated that both Probe

and Discover were “agents of North American’s attorney that had been retained to investigate

Lawlor’s employment activities while employed by North American.” This filing was supported

by an affidavit of North American’s attorney, Greenblatt, averring that “Probe performed

investigatory services, as my agent and at my direction, concerning the circumstances of Lawlor’s

employment at North American.”

        Judicial admissions are formal admissions in the pleadings that have the effect of

withdrawing a fact from issue and dispensing wholly with the need for proof of the fact. Konstant

Products, Inc. v. Liberty Mutual Fire Ins. Co., 401 Ill. App. 3d 83, 86 (2010). Our supreme

court defines judicial admissions as “deliberate, clear, unequivocal statements by a party about a

concrete fact within that party's knowledge.” Roti v. Roti, 364 Ill. App. 3d 191, 200, 845 N.E.2d

892, 900 (2006) (quoting In re Estate of Rennick, 181 Ill. 2d 395, 406-07 (1998)). An admission

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in an unverified pleading signed by an attorney is binding on the party as a judicial admission.

Knauerhaze v. Nelson, 361 Ill. App. 3d 538, 558 (2005). “Where made, a judicial admission may

not be contradicted in a motion for summary judgment [citation] or at trial [citation]. The

purpose of the rule is to remove the temptation to commit perjury.” Roti, 364 Ill. App. 3d at 200

(quoting In re Estate of Rennick, 181 Ill. 2d at 406-07).

          First, corporate counsel for North American, Greenblatt, averred that Probe was an agent

at the direction of North American. Second, litigation counsel for North American averred that

both Probe and Discover were agents of North American and incorporated Greenblatt’s affidavit

into North American’s Opposition to Lawlor’s Supplement to her Motion to Enforce Probe’s

Subpoena and Motion to Quash Subpoenas for Telephone Records. North American is bound by

the judicial admissions of its counsel. Thus, North American’s admission that Probe and Discover

were agents was sufficient to establish that Probe and Discover were acting as North American’s

agents.

          Notwithstanding this admission, the evidence adduced at trial is more than sufficient to

support the jury’s findings that: Probe was acting as North American’s agent when Probe got

information about Lawlor’s phone calls from Discover, which was obtained through pretexting;

North American knew Discover obtained information about Lawlor’s phone calls through

pretexting; and North American authorized Probe or Discover to obtain information about

Lawlor’s phone calls through pretexting.

          The jury heard testimony about the critical interaction of North American employees with

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the investigative entity that eventually obtained the phone records, which was central to Lawlor’s

claim against North American. First and foremost, DiLuigi, the president and apparently the sole

employee of Probe, testified that Dolan instructed him to get Lawlor’s phone records. This is

surely consistent with a principal exercising its control over its agent, by giving specific

information to obtain private phone records. Dolan, who was the vice president of operations at

North American, testified that he corresponded with DiLuigi directly. It was Dolan who provided

the information about Lawlor to Probe, including Lawlor’s name, address, social security number,

birthday, and cell phone and home phone numbers, that enabled Probe to obtain Lawlor’s phone

logs.

        Dolan also testified that DiLuigi told him that he typically obtained the phone logs of other

persons in similar investigations where there was a concern about competition. Dolan claimed to

be unaware of what Probe was going to do with this information, but admitted he was not

surprised when he received Lawlor’s phone logs. The evidence also indicates that North

American received at least five faxes from Probe with information about Lawlor’s phone records.

These records contained more than 700 handwritten entries with information about what number

was called, the time of the call and the length of the call. At no point did Dolan tell DiLuigi to

stop sending him faxes. When asked why he did not ask how Probe obtained Lawlor’s phone

records, Dolan testifed that he “relied on Mr. Greenblatt and Mr. DiLuigi in performing the

procedures in the investigation.” After receiving the phone logs, Dolan personally researched the

phone numbers on the logs through internet searches and consulted with other North American

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executives to follow-up on who the numbers belonged to.

       Van Paris similarly testified that he received faxes of phone numbers from Probe that he

assumed were Lawlor’s, looked at the numbers to see if any of them looked familiar to him, and

researched the phone numbers on the Internet. In another remarkable bit of testimony that

establishes that North American exercised control over its agent investigator, its president, Miller,

testified that Dolan had the authority to give Lawlor’s personal information from the North

American employee file to Probe so that Probe could use that information to get Lawlor’s

personal phone records. Miller said he never even considered whether it was proper to use

Lawlor’s personal information to get her phone records. Miller also never instructed Dolan to not

obtain the phone records because Miller assumed that North American wanted to get phone

records. This testimony is entirely consistent with the jury’s verdicts and its answers to special

interrogatories.

       Additionally, Greenblatt instructed Probe to contact North American and did not give

Probe any other directions. Probe never sent Greenblatt documents that it had obtained as a

result of the Lawlor investigation. Greenblatt did not limit what Probe could do as part of the

investigation and did not call to get updates on the investigation. Greenblatt testified that the

Lawlor investigation was for the benefit of North American.

       On the other hand, North American primarily relies on evidence that it was unaware of

how Probe obtained Lawlor’s phone records. North American also points to Dolan’s testimony

that he never instructed Greenblatt how to conduct the investigation, and North American never

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paid Probe directly for any of the investigative work. Rather, Dolan signed off on two payments,

$15,000 and $22,994.88, to Greenblatt’s law firm, which were then forwarded to Probe.

Greenblatt testified that he billed little, if any, time regarding this investigation.

        Because North American did present contrary evidence as to the existence of an agency

relationship, the trial court properly submitted this issue to the jury. After carefully reviewing the

evidence in the light most favorable to Lawlor, it cannot be said that the evidence so

overwhelmingly favors North American that no contrary verdict based on that evidence could

ever stand. North American’s defense as presented to the jury and to this court on appeal was

essentially one of plausible deniability, with North American claiming that its supervisors were

unaware of what its lawyer’s investigator was doing. It is also obvious that North American was

quite willing to work with the investigator’s ill-gotten gain. The jury appears to have not believed

some of the claims of North American’s officers and employees while having been persuaded by

the plentiful evidence to the contrary, much of which was referenced above. Finally, the jury’s

answers to special interrogatories, drafted by North American, are entirely consistent with active

participation on defendant’s part and a finding of a principal/agent relationship between defendant

and the investigators.

        We will not substitute our judgment for the jury's nor reweigh the evidence. We conclude

that Lawlor effectively proved that Probe was North American’s agent and that North American

exercised sufficient control over its agent in the process of invading Lawlor’s privacy over the

course of some five months. Accordingly, the circuit court did not err in denying North

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American’s motion for a directed verdict and its motion for judgment n.o.v. on Lawlor’s intrusion

claim.

         With regard to the trial court’s denial of North American’s motion for a new trial, for the

reasons delineated above, we hold that the trial court did not abuse its discretion in denying this

motion because the jury’s verdict was not against the manifest weight of the evidence.

         North American’s next contention concerns the punitive damages awarded to Lawlor on

her intrusion claim. The jury returned a verdict of $1,750,000. North American argues that there

was no evidence to support a verdict of any punitive damages, and that the verdict in this case

violates Illinois common law and constitutional principles. Lawlor responds that the entry of

punitive damages against North American was proper because North American essentially

directed Probe to commit the tortious conduct. In the alternative, Lawlor argues that punitive

damages were proper because the jury found North American authorized Probe or Discover to

obtain information about Lawlor’s telephone logs through pretexting, causing actual injury to

Lawlor, satisfying the requirements under the theory of corporate complicity. In her cross-appeal,

Lawlor also requests that we reinstate the jury’s original award of $1.75 million in punitive

damages.

         We utilize a three-step approach in reviewing a trial court's decision to award punitive

damages, considering: “ ‘(1) whether punitive damages are available for the particular cause of

action, using a de novo standard; (2) whether, under a manifest weight of the evidence standard,

the defendant or defendants acted fraudulently, maliciously or in a manner that warrants such

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damages; and (3) whether the trial court abused its discretion in imposing punitive damages.’ ”

Dubey v. Public Storage, Inc., 395 Ill. App. 3d 342, 355 (2009) (quoting Caparos v. Morton, 364

Ill. App. 3d 159, 178 (2006)).

       Under the first consideration, neither party claims that punitive damages are unavailable

for an unreasonable intrusion upon seclusion cause of action. Our research has disclosed no

reason why punitive damages would be unavailable for such a cause. See Slovinski v. Elliott, 237

Ill. 2d 51, 58 (2010) (“[p]unitive damages may be awarded when the defendant’s tortious conduct

evinces a high degree of moral culpability”). We thus turn to the second consideration.

       Under the second consideration, “punitive damages may be awarded when torts are

committed with ‘fraud, actual malice, deliberate violence or oppression, or when the defendant

acts willfully, or with such gross negligence as to indicate a wanton disregard of the rights of

others.’ ” Kennan v. Checker Taxi Co., 250 Ill. App. 3d 155, 160 (1993) (quoting Kelsay v.

Motorola, Inc., 74 Ill. 2d 172, 186 (1978)). “Punitive damages are not awarded as compensation,

but serve instead to punish the offender and to deter that party and others from committing similar

acts of wrongdoing in the future.” Kennan, 250 Ill. App. 3d at 160. “To determine whether

punitive damages are appropriate, ‘the trier of fact can properly consider the character of the

defendant's act, the nature and extent of the harm to the plaintiff that the defendant caused or

intended to cause and the wealth of the defendant.’ ” Slovinski, 237 Ill. 2d at 58 (quoting

Restatement (Second) of Torts §908(2) (1979)). “Because punitive damages are penal in nature,

they ‘are not favored in the law, and the courts must take caution to see that punitive damages are

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not improperly or unwisely awarded.’ ” Slovinski, 237 Ill. 2d at 58 (quoting Kelsay, 74 Ill.2d at

188).

        “When the liability of a corporate defendant is predicated upon a theory of respondeat

superior, the imposition of punitive damages is narrowly circumscribed.” Kennan, 250 Ill. App.

3d at 160. In Mattyasovszky v. West Town’s Bus Co., 61 Ill. 2d 31, 36-37 (1975), our supreme

court adopted section 217C the Restatement (Second) of Agency (1958) and stated that punitive

damages can be awarded against a principal for the act of an agent if: (1) the principal authorized

the doing and the manner of the act, or (b) the agent was unfit and the principal was reckless in

employing him, or (c) the agent was employed in a managerial capacity and was acting in the

scope of his employment, or (d) the principal or a managerial agent of the principal ratified or

approved the act.

        Here, as we have detailed above, Lawlor proffered sufficient evidence for the jury to

conclude that North American authorized Probe to obtain her private phone records and did not

seek to put any limits on its methods in doing so. In sum, this evidence suggests that Lawlor’s

records were obtained on a number of occasions, and that North American acted willfully in

disregarding Lawlor’s rights by accepting the phone records sent to it by Probe and by using the

fruits of this improper investigation by conducting its own research while utilizing the phone logs.

Accordingly, it was not against the manifest weight of the evidence for the trial court to allow the

jury to consider punitive damages. The court also heard evidence in an offer of proof that

established that North American instituted at least two similar investigations for employee phone

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records. Even though the trial court prevented the jury from hearing that evidence, it is relevant

to our review of the appropriateness of submitting the issue of punitive damages to the jury.

       Under the third consideration, we must determine whether the trial court abused its

discretion in assessing punitive damages. “A trial court does not abuse its discretion unless no

reasonable person could assume its view.” Dubey, 395 Ill. App. 3d at 356. We conclude the

evidence detailed above is more than sufficient for a reasonable person to find Lawlor deserved an

award of punitive damages, and the trial court, therefore, did not abuse its discretion in allowing

the jury to consider punitive damages.

       Next, North American contends that the amount of punitive damages awarded was

excessive. Lawlor, meanwhile, urges this court to reinstate the full amount of the punitive

damage award, arguing, inter alia, that the court’s analysis was faulty and that it failed to take

into account that Lawlor had incurred over $600,000 in legal fees and that she must pay a

contingency fee to the lawyers who took her cause to trial. Section 2–1207 of the Code of Civil

Procedure (735 ILCS 5/2-1207 (West 2004)) provides that the “trial court may, in its discretion,

with respect to punitive damages, determine whether a jury award for punitive damages is

excessive, and if so, enter a remittitur and a conditional new trial.” When a circuit court reduces a

jury's punitive damage award by remittitur, we review the court's decision for an abuse of

discretion. Slovinski, 237 Ill. 2d at 58. We will now consider if the jury’s verdict was excessive

or whether the court abused its discretion in remitting the verdict by $1.1 million.

       To determine if an award is excessive, we look to “a fact-specific set of relevant

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circumstances including: ‘(1) the nature and enormity of the wrong, (2) the financial status of the

defendant, and (3) the potential liability of the defendant.’ [Citation.]” Dubey, 395 Ill. App. 3d at

358. “ ‘The highly factual nature of the assessment of punitive damages dictates that a great

amount of deference should be afforded the determination made at the trial court level, and to

reflect that deference and the highly factual nature of the determination, we review the assessment

of punitive damages on a manifest-weight-of-the-evidence standard.’ ” Dubey, 395 Ill. App. 3d at

358 (quoting Turner v. Firstar Bank, N.A., 363 Ill. App. 3d 1150, 1161-62 (2006)). “ ‘A judge

or jury's assessment of punitive damages will not be reversed unless the manifest weight of the

evidence shows that the assessment was so excessive as to demonstrate passion, partiality, or

corruption on the part of the decision-maker.’ ” Dubey, 395 Ill. App. 3d at 358 (quoting Franz v.

Calaco Development Corp., 352 Ill. App. 3d 1129, 1145 (2004)).

       Here, we conclude that the jury’s award of $1.75 million was reasonable given North

American’s reprehensible conduct. The nature and the inappropriateness of the intrusive conduct

in meddling with plaintiff’s personal records was sufficiently malevolent to warrant punitive

damages, especially considering that North American on multiple occasions, over a five-month

period, specifically utilized the wrongfully obtained phone records. While several of its officers

and employees testified that they were unaware of the methodology of how the records were

obtained and whether unethical or illegal means were utilized, North American points to no

evidence showing it was uncomfortable with the receipt or the use of this private information. To

the contrary, North American employees testified that they had no hesitancy in using the phone

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records and that they never inquired how they were obtained. In terms of the size of the award,

the jury heard that North American’s net worth was approximately $50 million. It can scarcely be

argued that the amount awarded by the jury was egregiously high, given both the nature of the

conduct and the extent of defendant’s net worth.

       We further find that the trial court abused its discretion in reducing the jury’s verdict.

“Juries have the unique ability to ‘articulate community values’ and evaluate ‘the reprehensibility

of a defendant’s conduct for the purposes of awarding punitive damages.’ ” Blount v. Stroud, 395

Ill. App. 3d 8, 23 (2009) (quoting Franz v. Calaco Development Corp., 352 Ill. App. 3d 1129,

1144 (2004)), appeal denied, 235 Ill. 2d 585 (2010), and cert. denied, __ U.S. __, 131 S. Ct. 503

(2010). Here, the court simply reduced the verdict to an amount that represented 10 times the

amount of compensatory damages. “[U]nder the Illinois common law analysis, there is no

requirement that the amount of punitive damages imposed on a defendant bear any particular

proportion to the size of the plaintiff’s compensatory recovery.” Blount, 395 Ill. App. 3d at 23.

In our view, the trial court failed to take into account the fact that Lawlor has incurred more than

$600,000 in attorney fees in her effort to correct North American’s invasion of her privacy. Our

supreme court has held that it is appropriate for a court to consider the amount of attorney fees

expended when assessing the propriety of punitive damages. International Union Operating

Engineers, Local 150 v. Lowe Excavating Co., 225 Ill. 2d 456, 490 (2006). Reducing Lawlor’s

punitive damage award to $650,000 would essentially guarantee that only her lawyers would be

compensated. North American would be essentially emboldened to continue its behavior with

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other employees, comfortable in the knowledge that it could use its superior position and

enormous wealth to discourage any employee from taking legal action against it for this sort of

conduct. Thus, the remittitur was an abuse of the trial court’s discretion.

       Next, we apply the de novo standard in reviewing North American’s alternative contention

that the amount of damages assessed against it were unconstitutional. Dubey, 395 Ill. App. 3d at

359. We consider three constitutional guideposts as we review awards of punitive damages: “‘(1)

the degree of the reprehensibility of the defendant's misconduct, (2) the disparity between the

actual or potential harm suffered by the plaintiff and the punitive damages award, and (3) the

difference between the punitive damages awarded by the jury and the civil penalties authorized or

imposed in comparable cases.’ ” Dubey, 395 Ill. App. 3d at 359 (quoting Turner, 363 Ill. App. 3d

at 1162-63).

       To determine reprehensibility, reviewing courts consider: “ ‘(1) whether the harm caused

was physical as opposed to economic, (2) whether the tortious conduct evinced an indifference to

or a reckless disregard of the health or safety of others, (3) whether the target of the conduct had

financial vulnerability, (4) whether the conduct involved repeated actions or was an isolated

incident, and (5) whether the harm was the result of intentional malice, trickery, deceit, or mere

accident.’ ” Dubey, 395 Ill. App. 3d at 359 (quoting Turner v. Firstar Bank, N.A., 363 Ill. App.

3d 1150, 1163 (2006)). Here, Lawlor presented evidence that she sustained physical injuries as a

result of North American’s conduct, including vomiting, sleeplessness, fear, and anxiety. North

American’s conduct involved ordering private phone records without consent through

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surreptitious and unethical means. North American did this over a period of five months and

repeated the process with at least two other employees. Additionally, North American

intentionally utilized Lawlor’s records and made no attempt to prevent Probe from obtaining

those records. At trial and on appeal, North American still ardently maintains that it did

absolutely nothing wrong in this regard and contends that it has no responsibility for the conduct

of its employees in utilizing those records, not to mention the investigators who obtained them

through pretexting. Based on this evidence, Lawlor established a sufficient degree of

reprehensibility on the part of North American because there was evidence of intentional malice,

trickery and deceitful conduct by it and its agents.

       Under the second guidepost the Supreme Court has stated that “few awards exceeding a

single-digit ratio between punitive and compensatory damages, to a significant degree, will satisfy

due process.” State Farm Mutual Automobile Insurance Co. v. Campbell, 538 U.S. 408, 425

(2003). “On the other hand, ratios greater than those may comport with due process if a

particularly egregious act has resulted in only a small amount of economic damages.” Dubey, 395

Ill. App. 3d at 359 (citing Turner, 363 Ill. App. 3d at 1164). In this case, the compensatory

damages were $65,000 and plaintiff has incurred more than $600,000 in legal fees to acquire

justice for the invasion of her privacy. The trial court failed to take the legal fees incurred by

plaintiff into account, which ignores the burden that plaintiff had to bear in order to bring this

matter before a jury. When the fees are considered, the ratio is less than 3 to 1, which satisfies

any critical examination of Illinois and Supreme Court case law on this subject. See Blount, 395

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Ill. App. 3d at 29 (court noted that the combination of compensatory damages and attorney fees

reduced the punitive vs. compensatory ratio from 10 to 1 to 2 to 1); see also International Union,

225 Ill. 2d at 490.

        The third guidepost is the difference between the punitive damages awarded by the jury

and the civil penalties authorized or imposed in comparable cases. Illinois and federal law now

both mandate that pretexting to obtain phone records is a felony punishable by jail time and civil

penalties. See 720 ILCS 5/16G–15(a)(7) (West 2008); 18 U.S.C. §1039(a) (West 2006). While

this legislation was not in effect at the time of North American’s conduct in this case, it sheds light

on the gravity of the offense.

        Applying the three guideposts, we conclude that the jury’s award of $1.75 million in

punitive damages was not unconstitutional.

                          ANALYSIS OF LAWLOR’S CROSS-APPEAL

        We now turn to the issues raised in Lawlor’s cross-appeal. As mentioned above, the trial

court conducted a contemporaneous bench trial on North American’s counterclaim, since it

sounded in equity. One month after the jury had returned its verdicts on Lawlor’s claim, the trial

court heard oral arguments of counsel and then returned its findings, orally and in memorandum

form, finding that Lawlor breached her fiduciary duty to North American by sending Christenson

at Shamrock a letter containing North American’s confidential, proprietary information and by

attempting to steer MapQuest’s business (albeit unsuccessfully) from North American to

Shamrock. The circuit court entered judgment against Lawlor, awarding North American

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$78,781 in compensatory damages (for repayment of compensation earned while allegedly in

breach of her duty of loyalty) and $551,467 in punitive damages, totaling $630,248.

        We review a trial court's decision following a bench trial to determine if the judgment is

against the manifest weight of the evidence. Gambino v. Boulevard Mortage Corp., 398 Ill. App.

3d 21, 51 (2009). A judgment is not against the manifest weight of the of the evidence unless the

opposite conclusion is clearly evident. Gambino, 398 Ill. App. 3d at 51. As the trier of fact, the

trial judge was in the best position to judge the credibility of witnesses. Chicago’s Pizza, Inc. v.

Chicago’s Pizza Franchise Ltd. USA, 384 Ill. App. 3d 849, 859 (2008). “When contradictory

testimony that could support conflicting conclusions is given at a bench trial, an appellate court

will not disturb the trial court's findings based on that testimony unless a contrary finding is clearly

apparent.” Chicago’s Pizza, 384 Ill. App. 3d at 859.

        Lawlor’s central contention in this regard is that the trial court erred in finding any breach

of fiduciary duty of loyalty because she was an at-will employee without evidence that she

violated a noncompetition agreement or other restrictive covenant that would prohibit the

disclosure of any information (save trade secrets) to a prospective employer. She further argues

that there was no evidence that she brought a single client from North American to Shamrock and

that any contacts related to attempting to do so were in no way improper.

        “To state a cause of action for breach of fiduciary duty, a plaintiff must allege and

ultimately prove (1) a fiduciary duty on the part of the [employee], (2) a breach of that duty, (3)

an injury, and (4) a proximate cause between the breach and the injury.” Alpha School Bus Co. v.

                                                  35
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Wagner, 391 Ill. App. 3d 722, 747 (2009). Stated broadly, Illinois recognizes that an employee

can be liable for breach of fiduciary duty to her employer when she discloses confidential business

information to a competitor while still employed by her employer. Veco Corp. v. Babcock, 243

Ill. App. 3d 153, 160 (1993). Furthermore, an employee who attempts to solicit her employer’s

customers for herself or a competing entity can be in breach of her fiduciary duty to her employer.

ABC Trans National Transportation, Inc. v. Aeronautics Forwarders, Inc., 62 Ill. App. 3d 671,

683 (1978). However, “absent fraud, a contractual restrictive covenant, or the improper taking of

a customer list, former employees may compete with their former employers and solicit former

customers provided there was no demonstrable business activity before termination of their

employment.” Alpha School Bus, 391 Ill. App. 3d at 736; Cooper Linse Hallman Capital

Management, Inc. v. Hallman, 368 Ill. App. 3d 353, 355-56 (2006). “While an enforceable

restrictive covenant may protect material which does not constitute a trade secret, an employer's

protection absent a restrictive covenant is narrower and extends only to trade secrets [citation], or

near-permanent customer relationships.” Cincinnati Tool Steel Co. v. Breed, 136 Ill. App. 3d

267, 274 (1985).

       Based upon our review of the record, the trial court’s conclusion that Lawlor breached her

fiduciary duty of loyalty to North American mostly rests upon (1) an unproven assertion that she

unsuccessfully attempted to steer the MapQuest business from North American to Shamrock

before she moved over to that company, and (2) testimony that Lawlor’s letter to Christenesen

contained North American’s confidential sales and profit information.

       First, on the subject of the alleged diversion of business, there is no proof that MapQuest

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or any other North American client followed Lawlor to Shamrock or that she cost her employer

the loss of any business whatsoever. The only evidence that touched on business diversion came

in the Bristow affidavit, which was admissible only for impeachment purposes. Other than this

affidavit, North American points to testimony that Bristow called North American, volunteered

information about Lawlor’s behavior to Perez and Van Paris, and set up an appointment with

North American to further discuss her improper actions. North American claims that as a result

of this, it initiated the noncompetition investigation to determine whether it was going to lose

business as a result of Lawlor’s actions. Ultimately, of course, the evidence revealed that North

American did not lose any business.

       Next, regarding Lawlor’s letter to Christensen, our reading of this document reveals a

rather bland recitation of an at-will employee’s business-getting abilities and an effort to market

herself to a potential employer. Other than Perez’s testimony that he considered the information

in Lawlor’s letter to be confidential, there was no competent evidence that the information was in

fact confidential and no evidence that any sort of trade secret was disclosed. See Veco, 243 Ill.

App. 3d at 163 (holding that there was no breach of fiduciary duties where defendants submitted

no evidence that certain documents were confidential). Furthermore, at oral argument before this

court, counsel for North American conceded that the document in question was “not, in any legal

sense, confidential.” Lawlor also points to the letter from North American’s chief financial

officer, Egan, which contained detailed information regarding specific profit margins, costs, and

pricing figures on a per customer basis. The material was sent to bolster North American’s claim

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that Lawlor owed it $20,000, but defendant did not in any way indicate that the information

contained in the lengthy document was confidential.

       Contrary to the tenor of some of the arguments presented by North American on appeal,

the jury and trial judge heard no evidence that Lawlor was subject to any form of a

noncompetition agreement or any sort of a restrictive covenant that would prohibit any of the

activities that form the gravamen of its breach of loyalty counterclaim. Defendants pointedly did

not include the noncompetition agreement in the pleading of its counterclaim that served as the

vehicle for the trial court’s verdicts. As mentioned early in this opinion, North American did not

attempt in any way to utilize its noncompetition agreement at trial.

       North American has not cited, and our researched has not disclosed, any Illinois decision

where an at-will employee was held liable for breaching the duty of loyalty for disclosing

information unless the information was used to compete against the employer prior to termination.

Indeed, the trial court’s memorandum on this issue similarly did not cite a case that was factually

or legally on point. Its citation of ABC Trans National Transport, Inc. v. Aeronautics

Forwarders, Inc., 90 Ill. App. 3d 817, 825 (1980), Veco, and Corroon & Black of Illinois, Inc. v.

Magner, 145 Ill. App. 3d 151 (1986), is inapposite because they are factually and legally

distinguishable from the present dispute.

       In ABC Trans National, the defendants were key management employees of the plaintiff

corporation who actively promoted the interests of a competing firm and diverted plaintiff’s

personnel and customers to the competing firm while still employed at the plaintiff corporation.

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ABC Trans National, 90 Ill. App. 3d at 825. More than half of plaintiff’s business was lost to the

competing firm immediately thereafter. ABC Trans National, 90 Ill. App. 3d at 820. The

appellate court found the defendants breached their duty of loyalty, persuaded by the “potentially

crippling loss of half of its business and major customers, as well as substantial numbers of its

personnel” caused be the “defendants’ well-organized plan and their conduct in furtherance of the

plan before they departed from [the plaintiff corporation].” ABC Trans National, 90 Ill. App. 3d

at 825. Again, defendant cannot point to the loss of a single account as a result of Lawlor’s

conduct.

       Similarly, in Veco, the defendants were both high-ranking officers of the plaintiff

corporation. Veco, 243 Ill. App. 3d at 155. It was undisputed that one of the defendants solicited

business for his newly formed corporation while still employed at the plaintiff corporation. Veco,

243 Ill. App. 3d at 161. Because the defendants were officers, the appellate court found that they

breached their fiduciary duty by actively exploiting “their fiduciary positions to enhance their

individual interests at the expense of their employer.” Veco, 243 Ill. App. 3d at 162. Thus, in

both ABC Trans National and Veco, the defendants were not mere employees, but were corporate

officers who owed a heightened fiduciary duty to their employer. See Veco, 243 Ill. App. 3d at

160-61 (corporate officers owe a fiduciary duty of loyalty to their corporate employer not to (1)

actively exploit their positions within the corporation for their own personal benefit, or (2) hinder

the ability of a corporation to continue the business for which it was developed).

       Finally, in Corroon & Black, the appellate court reversed the trial court’s order granting

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the defendants’ motion for summary judgment because there was some evidence which tended to

show that the defendants caused the plaintiff corporation to lose an account while still in

plaintiff’s employ. Corroon & Black, 145 Ill. App. 3d at 161. Also, the defendant-employee in

that case signed the corporation’s standard employment agreement containing a restrictive

covenant. Corroon & Black, 145 Ill. App. 3d at 157.

        In sum, there was no proof of diverting business while Lawlor was at North American and

no proof that any was diverted once she got to Shamrock. Similarly, there was simply no

evidence admitted of any contractually imposed duty on Lawlor’s part to refrain from disclosing

any sales or profit information to any competitors at any time. As a result, the trial court’s

judgments in North American’s favor were against the manifest weight of the evidence and must

be vacated.

        As a final matter, Lawlor contends that the trial court erred in granting North American’s

motion for a directed verdict on her procuring cause claim. In count II of Lawlor’s third amended

complaint, she alleged she was entitled to commissions relating to sales made to MapQuest, FTD,

Pliant, and Komatsu under the procuring cause doctrine. The trial court granted North

American’s motion for directed verdict on this claim and limited Lawlor to proceeding on a

breach of contract claim for compensation earned prior to the end of her employment. “Under the

procuring-cause rule, a party may be entitled to commissions on sales made after the termination

of a contract if that party procured the sales through its activities prior to termination.”

Scheduling Corp. of America v. Massello, 151 Ill. App. 3d 565, 568 (1987). “The rule applies,

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however, only if the contract does not expressly provide when commissions will be paid.”

Scheduling Corp., 151 Ill. App. 3d at 568. As previously mentioned, we apply the de novo

standard in reviewing the circuit court’s denial of a directed verdict.

       Lawlor testifed that in June 2005, she received a sales compensation policy before her

departure from North American. The compensation policy provided, in pertinent part, that sales

employees would not receive commission after their termination date. Lawlor also testifed to

signing a “true-up” agreement in 2002, meaning if her draw was greater than the commissions she

had earned for the year in which she left the company, she would have to pay the difference to

North American when she left. This agreement was silent as to whether Lawlor could receive

additional commissions after she left. Finally, Lawlor was aware of North American’s long-

standing policy that employees were not entitled to commissions after they left the company.

Lawlor stated that she was entitled to a 30% commission on all Komatsu sales after her colleague

Hall left the company, whom she previously split the commission with. In light of this evidence,

we conclude that there was an agreement in place at the time of Lawlor’s separation from North

American that expressly provided when commissions would be paid. Accordingly, the trial court

did not err in granting North American’s directed verdict on Lawlor’s procuring cause claim.

                                           CONCLUSION

       For the foregoing reasons, we affirm the trial court with respect to the verdicts received by

Lawlor and reinstate the jury’s original award of $1.75 million in punitive damages. We reverse

the circuit court’s judgment against Lawlor on North American’s counterclaim regarding an

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alleged breach of fiduciary duty and vacate the compensatory and punitive damages awarded to

North American in that claim. We affirm the trial court’s directed verdict on Lawlor’s procuring

cause claim.

       Affirmed in part and reversed in part.

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