Opinion ID: 748762
Heading Depth: 2
Heading Rank: 1

Heading: Grady's Employment at Affiliated

Text: 3 Affiliated is a central alarm station that provides 24-hour-a-day monitoring services for residential and business alarm vendors throughout the United States. The alarm signals received by Affiliated indicate burglaries, fires, hold-ups, and medical or other emergencies. Affiliated employs central station operators who monitor the alarm signals, using sophisticated computer terminals, and dispatch appropriate responses. The operators also answer telephone calls, perform customer service tasks, and make data entry changes in subscriber files. Stella Bacolas was Affiliated's central station manager; her responsibilities included hiring, training, and evaluating the central station operators. 4 In September 1993, Bacolas, who was then age 52, hired Grady, then age 51, as a trainee for the position of central station operator. Grady began her employment at Affiliated on September 20, 1993. Eight days later, Bacolas told Grady she was not pleased. The next day, September 29, 1993, Richard Bunkiewicz, the central station operations manager, informed Grady that her employment with Affiliated was terminated.