Opinion ID: 1702659
Heading Depth: 1
Heading Rank: 7

Heading: letters to clients

Text: On December 17, 2003, Rounsborg sent letters to Radiology Services' clients. The letter stated that Radiology Services had hired a consultant and requested a summary of the client's experience with Radiology Services. Rounsborg requested feedback and complaints, particularly with regard to his work. He asked that responses to the survey be returned to him at his home address. Hall provided Rounsborg with the addresses of the clients. Following the clients' receipt of the letters, Radiology Services and a hospital in North Platte received several telephone calls from clients with questions concerning the receipt of the letters. Wu believed Radiology Services lost three clients as a result of the letters but admitted he did not have knowledge of anything that linked the loss of the clients to the letters.