Opinion ID: 2094013
Heading Depth: 4
Heading Rank: 4

Heading: Brad and Karla Olson

Text: Brad and Karla Olson retained Campbell in May 1998 to handle a child support matter. Campbell was one hour late for the first hearing she attended as the Olsons' attorney and was 45 minutes late for the next hearing. At the latter hearing, Campbell stated that she would submit a proposed order for child visitation to the judge, but failed to do so. At that same hearing, a child support issue was continued pending Brad Olson's former wife's submission of proof of her income and daycare costs. Although Campbell later received this information, she never provided it to the Olsons despite their specific requests that she do so. In late September 1998, Campbell told Karla Olson that she would write to the daycare provider to request the information, but failed to do so. Beginning in early October 1998, the Olsons began finding it difficult to contact Campbell because she would not return their telephone calls. Karla Olson subsequently discovered that Campbell had moved from her office without notifying the Olsons or providing them with any forwarding information. In early November 1998, after a motion to claim the child for income tax purposes was dismissed as untimely, the Olsons left messages at Campbell's home but did not receive a response. The Olsons' last billing statement from Campbell reflected a credit balance, but, despite numerous requests, Campbell has not refunded this unearned retainer balance or returned the Olsons' case file, and the Olsons have been unable to communicate with Campbell since mid-November.