Opinion ID: 76798
Heading Depth: 3
Heading Rank: 2

Heading: Higdon's Formal Complaint of Discrimination

Text: 13 After she was denied use of the disabled line, Higdon hired an attorney. On September 29, 1999, Higdon's attorney sent a letter of formal complaint to McMichael; Milton Dufford, Deputy Commissioner of the Department of Revenue; Jerry Jackson, Commissioner of the Department of Revenue; and Steve Franczi, Director of Risk Management for the Department of Administrative Services. This letter requested a change in the way Higdon was allowed to process titles. The letter stated that Higdon was disabled and demand[ed] that she be immediately permitted to utilize the handicapped line and window to process her work. 14 On November 3, 1999, Higdon met with an insurance investigator hired by the State of Georgia in response to her complaint. Higdon requested that she be treated the same as disabled applicants for titles for personal cars. The state rejected Higdon's complaint in February 2000. 15