Opinion ID: 2742021
Heading Depth: 3
Heading Rank: 1

Heading: The GoTo Products

Text: SSL asserted that Citrix’s GoTo Products infringe claim 27 of the ’796 Patent. In 2004, Citrix acquired ExpertCity.com. Citrix rebranded ExpertCity.com’s 8 SSL SERVICES, LLC v. CITRIX SYSTEMS, INC. products as GoToAssist, GoToMyPC, and GoToMeeting 3 (collectively, “GoTo Products”). The GoTo Products allow direct encrypted communication between two computers while bypassing a broker server that cannot access the encrypted data. All of the GoTo Products use a broker server to initialize the communication and that server carries out communications between the computers. GoToMyPC is a desktop virtualization product that creates a VPN to allow a user to securely access a computer from another remote computer. A user can access the host computer from a remote computer by transmitting to the broker a request to connect to a client computer based on an internal identification number, e.g., MachineNameKey or QuickConnectID. The broker then identifies the location of the host computer on the GoToMyPC network based on the MachineNameKey or QuickConnectID. Once the broker identifies the requested host computer, the broker communicates with the host and remote computer to allow the two computers to establish a secure session to exchange encrypted data. GoToAssist is a remote assistance product that allows an individual, such as a customer support agent, to access a customer’s computer securely through a VPN. Although the customer initially requests assistance, the broker forwards that request along with an associated SessionID to available customer support agents so that they may assist the customer. Once a customer support agent accepts the help session request, the broker uses the SessionID to generate a session key and identify the customer’s computer to allow communication through a VPN. 3 GoToMeeting is materially the same as Go- ToWebinar and GoToTraining. Joint Appendix (“J.A.”) 4017. Therefore, we address all of these products together as part of GoToMeeting. SSL SERVICES, LLC v. CITRIX SYSTEMS, INC. 9 GoToMeeting is a virtual meeting product that allows computers to participate in online meetings. When a meeting is scheduled, the meeting organizer’s computer communicates with a broker and obtains a MeetingID. The MeetingID is a short number or link that allows other participants to join the meeting. The broker uses this MeetingID to identify participating computers and then sends information securely to the participants’ computers through a server.