Opinion ID: 3167688
Heading Depth: 2
Heading Rank: 1

Heading: United’s MileagePlus Rewards Program

Text: The plaintiffs are members of United’s frequent‐flier program called MileagePlus. Enrollment in MileagePlus is free, and enables members to receive benefits for traveling on United flights or patronizing United’s business Nos. 15‐1836 & 15‐1845 3 associates. The MileagePlus program includes several enhanced or “premier” status levels that offer additional benefits beyond those available to ordinary MileagePlus members.1 The premier status levels of MileagePlus are collectively referred to as the MileagePlus Premier Program. All plaintiffs qualified for 2012 premier status in 2011. Premier status is awarded annually for the year following the calendar year in which a member qualifies. By qualifying in 2010, for instance, a member would receive premier status for 2011. Members who qualify for premier status in a certain year also receive premier benefits for the remainder of that calendar year and for the duration of the following calendar year. The benefits received each year, however, are not the benefits associated with the premier status of a single calendar year. Rather, the particular premier benefits received in a given year correspond to the benefits available under the annual Premier Program that is in effect in the program year in which the benefits are received. Thus, by qualifying for 2011 premier status in 2010, a member would first receive the benefits offered under the 2010 Premier Program for the remainder of 2010, followed by the benefits offered under the 2011 Premier Program beginning in 2011. Additional details pertaining to the Premier Program are located on the premier status webpages of United’s website. The benefits listed on the premier status webpages in 2011 were the benefits associated with the 2011 Premier Program. Dist. Ct. Dkt. 97‐14 at 7 (2011 premier status webpages 1 Before 2012, United also called these levels the “elite” status levels. 4 Nos. 15‐1836 & 15‐1845 explaining that the benefits presented were “for 2011 elite status”).2