Opinion ID: 2510273
Heading Depth: 1
Heading Rank: 3

Heading: facts

Text: ¶ 8 For reasons discussed below, our statement of the facts are those to which the parties admit either in the district court or in this appeal. Dell, a Texas-based company, sells computers through direct marketing. Customers place orders directly with Dell. Dell ships the purchased computers from Texas and Tennessee. In addition to the computers, Dell markets service contracts. ¶ 9 Dell attached what it alleges are the Rogers invoice and the Fab Seal acknowledgment to its motion to dismiss or compel arbitration. Dell also attached a document taken from one of its internet pages and entitled Terms and Conditions of Sale. [3] Dell did not attest to the accuracy of any of these attachments or to the alleged fact that these documents were sent to plaintiffs. Further, there is nothing in the record about how the plaintiffs ordered the computers, whether over the internet, by mail, or by phone. Likewise, there is nothing in the record about the processes and conversations between Dell and the plaintiffs when they placed their orders or whether the plaintiffs were required to consent to the Terms and Conditions of Sale when placing the orders. ¶ 10 We assume for purposes of discussion only that the plaintiffs received the representative Terms and Conditions of Sale document either with the invoice and acknowledgment, with the shipment of the computer, or both. The arbitration provision included in the Terms and Conditions of Sale document, if received and if enforceable, would require the plaintiffs to submit their claims against Dell or its affiliates to binding arbitration.