Opinion ID: 1381305
Heading Depth: 2
Heading Rank: 2

Heading: Brown Requests Information from Prudential and Hunt

Text: In June 2007, Brown called Prudential and indicated she wanted to appeal. One of Prudential's representatives told Brown she needed to explain in writing why she disagreed with Prudential's decision, but Brown never did so. Instead, Brown requested a copy of the Plan from Prudential and, through her attorney, sent Hunt and Prudential a series of letters requesting a wide variety of information. Brown asked Hunt for copies of all employee welfare or pension plans in which she had enrolled and copies of all summary plan descriptions, annual reports, and amendments thereto. Brown asked Prudential for a copy of the Plan and a complete copy of the Administrative Record. Brown also requested Prudential provide her all Plan documents, internal guidelines, and administrative precedents upon which Prudential had relied when deciding to discontinue her LTD benefits, as well as the names and addresses of all individuals who reviewed her personal health information. At Prudential's request, Hunt sent Brown a copy of the Plan's summary plan description and Wrap document, a description of the various benefits available to Hunt employees. Hunt sent Brown copies of summary plan descriptions and benefit booklets for every plan in which she had enrolled while working for Hunt. Prudential otherwise ignored Brown's requests. Thereafter, Brown sent Prudential another letter through her attorney, in which she demanded a response within ten days. Absent a response, Brown stated she would assume [Prudential had] no intention of responding to [her] letter, and [would] take appropriate action. Prudential again failed to respond to Brown's request for information. In January 2008, Brown's attorney called Prudential and asked whether Brown had filed an administrative appeal. Prudential informed Brown's attorney that Brown had not filed a written appeal. Prudential contends Brown's deadline for filing such an appeal expired in late November 2007. In February 2008, Brown's attorney reminded Hunt he had previously requested certain documents from Hunt, but . . . did not receive certain information. Brown's attorney requested all relevant documents under the pertinent regulations, including but not limited to claims manuals. On March 21, 2008, Hunt mailed the Administrative Record to Brown. [2] Hunt did not send any claims manuals.