Opinion ID: 4486955
Heading Depth: 2
Heading Rank: 2

Heading: ADT’s Website

Text: Claimants allege that in contracting with ADT for home monitoring services, Frost “reasonably relied” on certain representations on ADT’s website, including the following: • “The ability to remotely learn of possible hazards and to dispatch responders is key to how security monitoring works.” • “24/7 professional monitoring centers will address alarms immediately to ensure that help is on the way.” -4- • “In the event of an emergency, local police or fire assistance will be notified.” • “A trained employee immediately attempts to call you to notify you of the disturbance in case it is a false alarm. If you confirm a false alarm, the employee will see if there is anything else you need before letting you hang up. If the employee is unable to contact you, or if you confirm that the alarm is genuine, the authorities will be notified. A dispatch will then send police officers to your residence to evaluate the situation.” App. at 22.