Opinion ID: 4034251
Heading Depth: 3
Heading Rank: 2

Heading: Whalen

Text: A month later, in March 2006, AMR sent custom- ers a survey. One of those customers, Whalen, reported in her survey that Haszard had failed to respect her privacy at the hospital by not looking away while a nursing assistant helped her into a gown, despite her obvious discomfort. One of AMR’s supervisors investigated the complaint by interviewing both Whalen and Haszard. During that interview, Whalen told the supervisor that Haszard had stared at her and acted sexually aroused, but she made no complaint about any unwanted touching. She later recalled that the supervisor had “dismissed everything that [she had] said,” telling her that she “must have been imagining things.” The supervisor, however, did write an internal report recounting Whalen’s complaint that Haszard had not shown sufficient consideration for her privacy and concluding that Whalen’s complaint had been “substantiated.”