Opinion ID: 1872239
Heading Depth: 2
Heading Rank: 2

Heading: The Repairs

Text: The Bosarges immediately and repeatedly notified the manufacturer, North River Homes, of the defects. North River failed to repair the defects. In November 1983, the Bosarges informed North River of its decision to revoke their acceptance of the defective home. North River, however, assured the Bosarges that the defects would be repaired. The patient Bosarges relied  to their detriment  on North River's assurances. On numerous occasions, North River sent its repairmen to the Bosarges' home. [3] But on each occasion, the repairmen did not attempt to repair or failed to adequately repair or simply were unable to repair the defects. For example, on several occasions, North River repairmen visited the Bosarges' home and failed to even attempt a repair of the cited defect. Elmer described one such occasion concerning a defective kitchen sink: QUESTION: Was that problem ever discussed with North River? ELMER: Yes. QUESTION: And what was done about it? ELMER: They sent a man out? QUESTION: Who sent a man out? ELMER: North River. QUESTION: Okay. ELMER: North River sent a man out. And he expected me to help him, but I had been sick. I had a heart attack  open surgery ... [a]nd I couldn't do any lifting... . And there was no way he could put that sink in himself. QUESTION: Did he put it in? ELMER: No. QUESTION: Did he attempt to put it in? ELMER: No. QUESTION: Did he come back? ELMER: No. Id. at 110; see also id. at 108 (where Elmer testified that the repairmen who visited on another occasion did nothing, not a thing to repair the air coming in around the [wall] sockets); id. at 109 (where Elmer testified that repairmen visited but did not repair the hot-water problem); id. at 123 (where Elmer testified that each and every time repairmen would visit, they would tell him that they would be back to finish the repair work; but they never would return  not until the Bosarges telephoned North River to inquire of the repairmen's whereabouts). On other occasions, repairmen's attempts to repair defects were made halfheartedly. For example, during one visit, a repairman visited the Bosarges in response to their complaint that the dishwasher door was warped. The repairman had taken with him a replacement door, but he did not install it. The repairman simply left the door with the Bosarges and told Elmer: (1) that he did not have time to install it, and (2) that he [Elmer] could install it himself. The repairman also left  without installing  a countertop to replace the defective one. On some occasions, repairmen actually made attempts to repair various defects; however, their attempted repairs fizzled over a period of days. For example, repairmen cut the under part of the trailer all up looking for a water leak. [W]hen they repaired the under part of the trailer they put it together with  this gray masking tape. Not surprisingly, the tape failed to hold the under part in place; that is, after a matter of days, the under part bowed out and required further repair (which never occurred). The leaking continued and a stench developed. The stench was caused by a buildup of mold and mildew as well as by a punctured septic tank line (a repairman had inadvertently driven a nail through the line and did not properly repair puncture). Finally, on another occasion, the Bosarges complained that edging ... that goes around the sink had fallen off. A gentleman come out and [ineptly] repaired [it a]nd it fell off a week later. Elmer testified that each repairman with whom he had spoken advised him that his home was so defective that it ought to be pulled off and another one put on.