Opinion ID: 839160
Heading Depth: 2
Heading Rank: 4

Heading: the psc's order

Text: The PSC has now twice attempted to limit the circumstances under which SBC can charge its $71 service fee. The agency amended its original order to clarify that a technician is not always required to enter a customer's home in order to verify that the complained-of problem originates inside. The amended order prohibits, among other things, the imposition of a fee for services needed to exclude SBC's facilities as a possible cause of service disruptions. The second Court of Appeals panel took issue with this language and remanded the order to the PSC for additional modification to avoid the impression that the PSC impermissibly regulates inside wiring. [30] I concur with the majority in affirming this part of the second Court of Appeals decision. I believe that the PSC's order needs to more accurately address the problem of SBC's knowing or reckless failure to test for an intermittent dial tone at the network interface. [31]