Opinion ID: 808741
Heading Depth: 2
Heading Rank: 2

Heading: Larry Borneisen’s Threatening Phone Call

Text: 2 Case: 11-15337 Date Filed: 09/18/2012 Page: 3 of 19 Five minutes after receiving the call from Capital One, Larry Borneisen called Capital One’s customer call center in Virginia. The call was transferred to Alexandria Wilson, a “Risk Specialist” at the call center. This phone call was not recorded, and the course of the conversation between Wilson and Larry Borneisen is the subject of some dispute. However, the following details are not disputed. Wilson first verified Larry Borneisen’s identity. At one point during the call, Larry Borneisen said to Wilson, “What, you dumb bitch, . . . you think I don’t know where Glen Allen, Virginia, is?” In his deposition, Borneisen admitted that he said this to Wilson, and he explained that he knew where Glen Allen, Virginia was “[b]ecause I grew up there. My first apartment was right next door.” In his deposition, Borneisen also admitted asking Wilson, “What do I got to do, come up there and put my foot in your ass for you to stop calling me 8, 10 times a day?” In her contemporaneous notes from the phone call, Wilson noted that Borneisen threatened to “walk into Glen Allen and shoot everybody in there and stated that he is not paying” on his account. In a written statement prepared the same day, Wilson summarized the call, and Larry Borneisen’s threats, as follows: Primary card holder called around 12:00 pm noon on 04/12/2008 and stated that we continue to call him and we need to stop because he is not making a payment on the account that he has with Capital One. He proceeded to talk about this lump sum of money that he was getting from his previous employer and that he could leave the states and that 3 Case: 11-15337 Date Filed: 09/18/2012 Page: 4 of 19 he could buy Capital One. Card holder started to curse at me, [I] informed him that I would disconnect the call if he continued[.] I was called every name but my name [and] then he stated that he knew where Glen Allen was located and that he was going to blow the place up. (emphasis added). About 40 minutes after receiving Larry Borneisen’s threatening phone call, Wilson reported to her supervisor that an upset customer had threatened to blow up the call center.1 Wilson’s supervisor recalled that Wilson was worried about the call because “she didn’t know what [Borneisen] would be capable of.” Wilson’s supervisor duly notified Capital One’s security personnel of the threat, and, pursuant to Capital One’s policy for handling threatening phone calls, security personnel informed the local police department.