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[ { "section_name": "", "short_title": "Review RISC Authority Activities", "action_item": "Review the activities carried out by the RISC Authority in the UK, including stakeholder engagement, standards representation, information gathering and data analytics, creation of data and loss case study repository, research and testing, production of best-practice guides, development of loss control tool kits, dissemination of knowledge and information, and synergizing with stakeholders." }, { "section_name": "", "short_title": "Verify Stakeholder Engagement", "action_item": "Verify that the RISC Authority engages with stakeholders through seminars, webinars, and research in specific classes of occupancies for property protection." }, { "section_name": "", "short_title": "Check Standards Representation", "action_item": "Check that the RISC Authority represents insurers in safety standard/codes development committees, testing, and other relevant activities." }, { "section_name": "", "short_title": "Review Information Gathering and Data Analytics", "action_item": "Review the RISC Authority's processes for gathering information and performing data analytics for the purpose of loss control." }, { "section_name": "", "short_title": "Verify Data and Loss Case Study Repository", "action_item": "Verify that the RISC Authority creates and maintains a repository of data and loss case studies, including risk survey reports, videos, photos, and summary reports of post-loss studies." }, { "section_name": "", "short_title": "Check Research and Testing Facilities", "action_item": "Check that the RISC Authority carries out research and testing in the area of loss control." }, { "section_name": "", "short_title": "Review Best-Practice Guides", "action_item": "Review the best-practice guides produced by the RISC Authority to ensure they are relevant and effective." }, { "section_name": "", "short_title": "Verify Loss Control Tool Kits", "action_item": "Verify that the RISC Authority develops and maintains loss control tool kits, including both conventional checklists and digital tools utilizing IoT, drones, AI, analytics, etc." }, { "section_name": "", "short_title": "Check Dissemination of Knowledge and Information", "action_item": "Check that the RISC Authority disseminates knowledge and information to stakeholders through web portals, professional journals, bulk messaging, and other relevant channels." }, { "section_name": "", "short_title": "Review Synergizing Efforts", "action_item": "Review the RISC Authority's efforts to create a win-win atmosphere for stakeholders and verify that these efforts are effective." } ]

[ { "section_name": "", "short_title": "Review of Critical and High Priority Recommendations", "action_item": "Review the most recent survey report to verify if all critical and high priority recommendations have been acted upon within a year after the report was produced." }, { "section_name": "", "short_title": "Verification of Insurance Cover", "action_item": "Verify that no insurance cover has been offered if critical and high priority recommendations made in the most recent survey report have not been acted upon for more than a year after the report was produced." }, { "section_name": "", "short_title": "Review of Low Priority Recommendations", "action_item": "Review the most recent survey report to identify any low priority recommendations that have not been actioned more than a year after the report was produced." }, { "section_name": "", "short_title": "Verification of Additional Premium or Exclusions", "action_item": "Verify that the Company has collected additional premium, imposed exclusions, or applied additional deductibles relating to low priority recommendations that have not been actioned more than a year after the report was produced." }, { "section_name": "", "short_title": "Check of Appropriate Measures", "action_item": "Check if the measures taken by the Company (additional premium, exclusions, or additional deductibles) are appropriate and relate to the low priority recommendations that have not been actioned." } ]

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[ { "section_name": "3. Current practices in loss control by insurers", "short_title": "Review Loss Control Practices", "action_item": "Review the organization's property loss prevention and loss minimization practices to verify if they are in line with industry standards and if a dedicated loss control team or department is in place." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Verify Underwriting Practices", "action_item": "Verify that the organization's underwriting practices include prudent risk selection based on risk inspection, and that risk inspection reports are used as the basis for underwriting decisions." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Check Claims Management Practices", "action_item": "Check the organization's claims management practices to verify if they are prudent and include measures for investigation and fraud control." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Review Risk Management Practices", "action_item": "Review the organization's risk management practices to verify if they include measures for risk assessment, risk improvement suggestions, and Probable Maximum Loss (PML) assessment." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Verify Risk Inspection Practices", "action_item": "Verify if the organization has in-house independent surveys by risk engineers, and if the reports from these surveys provide risk assessment based on COPE features of a risk, risk improvement suggestions, and PML assessment." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Check for Dedicated Risk Engineering Department", "action_item": "Check if the organization has a dedicated risk engineering department, and if not, verify what alternative arrangements are in place for risk inspection and assessment." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Review Risk Survey Reports", "action_item": "Review risk survey reports provided by private surveyors, brokers, or in-house engineers to verify that they contain a clear risk analysis and Probable Maximum Loss (PML) to enable sound underwriting and risk improvement recommendations." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Verify Survey Report Quality", "action_item": "Verify that the quality of the survey report is adequate, considering factors such as the quality of the risk engineer, co-operation of the client and broker, duration of survey, scope of survey, planning and scheduling of survey, independent survey or joint survey, availability of plant engineers, and availability of data." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Check Risk Improvement Recommendations", "action_item": "Check that every risk survey report contains risk improvement recommendations based on assorted codes and best practices, and that these recommendations are classified based on cost-benefit, criticality, and physical improvement." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Review Implementation of Recommendations", "action_item": "Review the implementation of risk improvement recommendations, including those that involve expenditure for implementation and those that are safety process improvements with no or minimal cost to the insured." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Verify Survey Process", "action_item": "Verify that the survey process is conducted in a manner that minimizes distractions and allows for quality discussions, and that the survey is planned and scheduled adequately to avoid overcrowding and seasonality issues." } ]

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[ { "section_name": "6. Terms of Reference:", "short_title": "Review Loss Prevention and Loss Minimisation Practices", "action_item": "Review the current practices followed by the insurance industry in the area of Loss Prevention and Loss Minimisation to identify areas for improvement." }, { "section_name": "6. Terms of Reference:", "short_title": "Verify Segment-wise Improvement Suggestions", "action_item": "Verify that segment-wise ways and means to improve Loss Prevention and Loss Minimisation in insurance are suggested and documented." }, { "section_name": "6. Terms of Reference:", "short_title": "Check Stakeholder Synergisation Approach", "action_item": "Check if an approach to synergise the activities of the various stakeholders involved in Loss Prevention and Loss Minimisation is suggested and implemented." }, { "section_name": "6. Terms of Reference:", "short_title": "Review Research and Education Recommendations", "action_item": "Review the recommendations provided for promoting research, education, and services related to Loss Prevention and Loss Mitigation." }, { "section_name": "6. Terms of Reference:", "short_title": "Verify Report Submission Timeline", "action_item": "Verify that the Working Group submits a report containing its recommendations within twelve weeks of the date of the order." } ]

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[ { "section_name": "", "short_title": "Review RISC Authority Activities", "action_item": "Review the activities carried out by the RISC Authority in the UK, including stakeholder engagement, standards representation, information gathering and data analytics, creation of data and loss case study repository, research and testing, production of best-practice guides, development of loss control tool kits, dissemination of knowledge and information, and synergizing with stakeholders." }, { "section_name": "", "short_title": "Verify Stakeholder Engagement", "action_item": "Verify that the RISC Authority engages with stakeholders through seminars, webinars, and research in specific classes of occupancies for property protection." }, { "section_name": "", "short_title": "Check Standards Representation", "action_item": "Check that the RISC Authority represents insurers in safety standard/codes development committees, testing, and other relevant activities." }, { "section_name": "", "short_title": "Review Information Gathering and Data Analytics", "action_item": "Review the RISC Authority's processes for gathering information and performing data analytics for the purpose of loss control." }, { "section_name": "", "short_title": "Verify Data and Loss Case Study Repository", "action_item": "Verify that the RISC Authority creates and maintains a repository of data and loss case studies, including risk survey reports, videos, photos, and summary reports of post-loss studies." }, { "section_name": "", "short_title": "Check Research and Testing Facilities", "action_item": "Check that the RISC Authority carries out research and testing in the area of loss control." }, { "section_name": "", "short_title": "Review Best-Practice Guides", "action_item": "Review the best-practice guides produced by the RISC Authority to ensure they are relevant and effective." }, { "section_name": "", "short_title": "Verify Loss Control Tool Kits", "action_item": "Verify that the RISC Authority develops and maintains loss control tool kits, including both conventional checklists and digital tools utilizing IoT, drones, AI, analytics, etc." }, { "section_name": "", "short_title": "Check Dissemination of Knowledge and Information", "action_item": "Check that the RISC Authority disseminates knowledge and information to stakeholders through web portals, professional journals, bulk messaging, and other relevant channels." }, { "section_name": "", "short_title": "Review Synergizing Efforts", "action_item": "Review the RISC Authority's efforts to create a win-win atmosphere for stakeholders and verify that these efforts are effective." } ]

[ { "section_name": "", "short_title": "Review of Critical and High Priority Recommendations", "action_item": "Review the most recent survey report to verify if all critical and high priority recommendations have been acted upon within a year after the report was produced." }, { "section_name": "", "short_title": "Verification of Insurance Cover", "action_item": "Verify that no insurance cover has been offered if critical and high priority recommendations made in the most recent survey report have not been acted upon for more than a year after the report was produced." }, { "section_name": "", "short_title": "Review of Low Priority Recommendations", "action_item": "Review the most recent survey report to identify any low priority recommendations that have not been actioned more than a year after the report was produced." }, { "section_name": "", "short_title": "Verification of Additional Premium or Exclusions", "action_item": "Verify that the Company has collected additional premium, imposed exclusions, or applied additional deductibles relating to low priority recommendations that have not been actioned more than a year after the report was produced." }, { "section_name": "", "short_title": "Check of Appropriate Measures", "action_item": "Check if the measures taken by the Company (additional premium, exclusions, or additional deductibles) are appropriate and relate to the low priority recommendations that have not been actioned." } ]

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[ { "section_name": "3. Current practices in loss control by insurers", "short_title": "Review Loss Control Practices", "action_item": "Review the organization's property loss prevention and loss minimization practices to verify if they are in line with industry standards and if a dedicated loss control team or department is in place." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Verify Underwriting Practices", "action_item": "Verify that the organization's underwriting practices include prudent risk selection based on risk inspection, and that risk inspection reports are used as the basis for underwriting decisions." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Check Claims Management Practices", "action_item": "Check the organization's claims management practices to verify if they are prudent and include measures for investigation and fraud control." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Review Risk Management Practices", "action_item": "Review the organization's risk management practices to verify if they include measures for risk assessment, risk improvement suggestions, and Probable Maximum Loss (PML) assessment." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Verify Risk Inspection Practices", "action_item": "Verify if the organization has in-house independent surveys by risk engineers, and if the reports from these surveys provide risk assessment based on COPE features of a risk, risk improvement suggestions, and PML assessment." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Check for Dedicated Risk Engineering Department", "action_item": "Check if the organization has a dedicated risk engineering department, and if not, verify what alternative arrangements are in place for risk inspection and assessment." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Review Risk Survey Reports", "action_item": "Review risk survey reports provided by private surveyors, brokers, or in-house engineers to verify that they contain a clear risk analysis and Probable Maximum Loss (PML) to enable sound underwriting and risk improvement recommendations." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Verify Survey Report Quality", "action_item": "Verify that the quality of the survey report is adequate, considering factors such as the quality of the risk engineer, co-operation of the client and broker, duration of survey, scope of survey, planning and scheduling of survey, independent survey or joint survey, availability of plant engineers, and availability of data." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Check Risk Improvement Recommendations", "action_item": "Check that every risk survey report contains risk improvement recommendations based on assorted codes and best practices, and that these recommendations are classified based on cost-benefit, criticality, and physical improvement." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Review Implementation of Recommendations", "action_item": "Review the implementation of risk improvement recommendations, including those that involve expenditure for implementation and those that are safety process improvements with no or minimal cost to the insured." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Verify Survey Process", "action_item": "Verify that the survey process is conducted in a manner that minimizes distractions and allows for quality discussions, and that the survey is planned and scheduled adequately to avoid overcrowding and seasonality issues." } ]

[ { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Review Loss Prevention Approaches", "action_item": "Review the different approaches to loss prevention and minimization in various areas of general insurance, such as Fire Insurance, Marine Insurance, and Motor Third Party Insurance, to verify that they are being implemented effectively." }, { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Verify Training and Housekeeping", "action_item": "Verify that workers in Fire Insurance are receiving training in the use of fire-fighting appliances and that good industrial housekeeping practices are being followed." }, { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Check Cargo Supervision", "action_item": "Check that supervision of loading and unloading of cargo is being conducted in Marine Insurance to prevent losses." }, { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Review Accident Response", "action_item": "Review the procedures in place for containing leakage of a tanker in the event of an accident in Marine Insurance to minimize loss of contents." }, { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Verify Public Awareness", "action_item": "Verify that public awareness campaigns are being conducted to inform policyholders of their rights and responsibilities in Motor Third Party Insurance." }, { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Review Road Safety Measures", "action_item": "Review the measures being taken to improve road safety, such as those introduced by MoRTH and the SC Committee on Road Safety, to verify that they are being implemented effectively by the insurance company." }, { "section_name": "3. Varied segments and varied risks in General Insurance", "short_title": "Assess Cyber Risk", "action_item": "Assess the vulnerabilities associated with cyber risk in the insurance industry and verify that adequate measures are being taken to mitigate these risks." }, { "section_name": "4. Role of General Insurers", "short_title": "Review Loss Prevention Activities", "action_item": "Review the methods used by the insurer to disseminate knowledge and information on loss prevention and minimization, including both formal and informal means." }, { "section_name": "4. Role of General Insurers", "short_title": "Verify Risk Assessment Process", "action_item": "Verify that the insurer conducts risk assessments, and where required, takes the help of experts to carry out these assessments." }, { "section_name": "4. Role of General Insurers", "short_title": "Check Risk Improvement Suggestions", "action_item": "Check that the insurer suggests risk improvements to policyholders based on the risk assessment findings." }, { "section_name": "4. Role of General Insurers", "short_title": "Review Customer Education", "action_item": "Review the processes in place for educating customers regarding loss prevention and minimization." }, { "section_name": "4. Role of General Insurers", "short_title": "Verify Surveyor's Role in Loss Mitigation", "action_item": "Verify that the surveyor plays an active role in mitigating losses at the point of claim, and review the procedures in place for this process." } ]

[ { "section_name": "", "short_title": "Review Industry-Wide Risk Analysis", "action_item": "Review if the organization conducts or participates in industry-wide analyses of risks to identify potential areas for loss prevention and minimization." }, { "section_name": "", "short_title": "Verify Education and Awareness Programs", "action_item": "Verify if the organization has education and awareness programs in place for clients and staff on the need for and methodologies of preventing and minimizing losses." }, { "section_name": "", "short_title": "Check Knowledge Sharing Practices", "action_item": "Check if the organization participates in knowledge sharing of experience relating to loss prevention and minimization with other insurers or industry stakeholders." }, { "section_name": "", "short_title": "Review Client Education Initiatives", "action_item": "Review the organization's client education initiatives, including risk inspections and client seminars, to ensure they are adequate and effective in promoting loss prevention and minimization." }, { "section_name": "5. Property loss control solution transcending time and geography", "short_title": "Review Property Insurers' Data Analysis", "action_item": "Review whether property insurers are analyzing their big data on property loss to identify causes of losses and potential solutions, considering the requirements for a multi-disciplinary approach, research facilities, and collaboration with industry and academia." }, { "section_name": "5. Property loss control solution transcending time and geography", "short_title": "Verify Loss Control Practices", "action_item": "Verify that the existing loss control practices of the insurers are aligned with their primary function of underwriting and are aimed at reducing the frequency and severity of losses, which would benefit both insurers and insureds by lowering overall burning costs and premium rates." }, { "section_name": "7. Education and Expertise are key", "short_title": "Review Education Programs", "action_item": "Review the organization's education programs to verify that they include key components in loss prevention and mitigation, such as safety measures against fire and following rules while driving." }, { "section_name": "7. Education and Expertise are key", "short_title": "Verify Communication Channels", "action_item": "Verify that the organization uses various media channels to communicate loss prevention and safety education to the general public, including print (booklets, brochures), electronic (audio and video), and other appropriate channels in rural areas." }, { "section_name": "7. Education and Expertise are key", "short_title": "Check Seminar and Webinar Programs", "action_item": "Check if the organization conducts seminars and webinars on loss prevention and safety, and review their content to ensure it aligns with the organization's education goals." } ]

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[ { "section_name": "2. South Africa", "short_title": "Review National Traffic Call Centre (NTCC) Establishment", "action_item": "Review the establishment of the National Traffic Call Centre (NTCC) in South Africa to report incidents such as bad drivers, unsafe vehicles, overloading, and corruption in vehicle testing stations." }, { "section_name": "2. South Africa", "short_title": "Verify RTMC Act, 1999 Compliance", "action_item": "Verify that the organization complies with the RTMC Act, 1999 of South Africa, which aims to develop the quality and safety of road transport." }, { "section_name": "2. South Africa", "short_title": "Check Traffic Personnel Training", "action_item": "Check if traffic personnel have received the necessary training as mandated by the RTMC Act, 1999." }, { "section_name": "2. South Africa", "short_title": "Review Infrastructure Safety Audits", "action_item": "Review the infrastructure safety audits carried out by the relevant authorities to ensure they meet the required standards." }, { "section_name": "2. South Africa", "short_title": "Verify Accident Investigations", "action_item": "Verify that accident investigations are being carried out as required by the RTMC Act, 1999." }, { "section_name": "2. South Africa", "short_title": "Check Public Education on Road Safety", "action_item": "Check if the organization is communicating and educating the public about road safety aspects, including the concept of Arrive Alive." }, { "section_name": "2. South Africa", "short_title": "Review Compulsory Motor Insurance", "action_item": "Review the organization's compliance with the compulsory Motor Insurance requirement in South Africa." }, { "section_name": "2. South Africa", "short_title": "Verify Loss Control Coordination", "action_item": "Verify that the organization is coordinating with the Prudential Authority of South Africa (Insurance Regulator) on Loss Control, with the assistance of Government Agencies." } ]

[ { "section_name": "", "short_title": "Review NFPA Codes and Standards", "action_item": "Review the organization's compliance with NFPA codes and standards, which are designed to minimize the risk and effects of fire by establishing criteria for building, processing, design, service, and installation." }, { "section_name": "", "short_title": "Verify Access to NFPA Codes and Standards", "action_item": "Verify that the organization has access to NFPA codes and standards, which are available for free online, to ensure that the organization is using the most up-to-date information." }, { "section_name": "", "short_title": "Check Compliance with NFPA Criteria", "action_item": "Check the organization's compliance with NFPA criteria for building, processing, design, service, and installation to minimize the risk and effects of fire." }, { "section_name": "3.5 FM Global", "short_title": "Review FM Global Data Sheet", "action_item": "Review the FM Global data sheet to verify that it provides the standards and codes for various occupancies for property loss prevention." }, { "section_name": "3.5 FM Global", "short_title": "Verify Compliance with FM Global Standards", "action_item": "Verify that the organization's property loss prevention practices comply with the standards and codes provided by FM Global." }, { "section_name": "3.5 FM Global", "short_title": "Check Adoption of FM Global Services", "action_item": "Check if the organization has adopted any of the services provided by FM Global, such as predictive analytics, claims, cyber risk assessment, business risk consulting, supply chain risk management, or appraisal." }, { "section_name": "3.5 FM Global", "short_title": "Review FM Global Research Campus Findings", "action_item": "Review the findings and research conducted by the FM Global Research Campus, particularly in the areas of fire technology, natural hazards, electrical hazards, and hydraulics, to identify potential risks and areas for improvement." } ]

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[ { "section_name": "", "short_title": "Review RISC Authority Activities", "action_item": "Review the activities carried out by the RISC Authority in the UK, including stakeholder engagement, standards representation, information gathering and data analytics, creation of data and loss case study repository, research and testing, production of best-practice guides, development of loss control tool kits, dissemination of knowledge and information, and synergizing with stakeholders." }, { "section_name": "", "short_title": "Verify Stakeholder Engagement", "action_item": "Verify that the RISC Authority engages with stakeholders through seminars, webinars, and research in specific classes of occupancies for property protection." }, { "section_name": "", "short_title": "Check Standards Representation", "action_item": "Check that the RISC Authority represents insurers in safety standard/codes development committees, testing, and other relevant activities." }, { "section_name": "", "short_title": "Review Information Gathering and Data Analytics", "action_item": "Review the RISC Authority's processes for gathering information and performing data analytics for the purpose of loss control." }, { "section_name": "", "short_title": "Verify Data and Loss Case Study Repository", "action_item": "Verify that the RISC Authority creates and maintains a repository of data and loss case studies, including risk survey reports, videos, photos, and summary reports of post-loss studies." }, { "section_name": "", "short_title": "Check Research and Testing Facilities", "action_item": "Check that the RISC Authority carries out research and testing in the area of loss control." }, { "section_name": "", "short_title": "Review Best-Practice Guides", "action_item": "Review the best-practice guides produced by the RISC Authority to ensure they are relevant and effective." }, { "section_name": "", "short_title": "Verify Loss Control Tool Kits", "action_item": "Verify that the RISC Authority develops and maintains loss control tool kits, including both conventional checklists and digital tools utilizing IoT, drones, AI, analytics, etc." }, { "section_name": "", "short_title": "Check Dissemination of Knowledge and Information", "action_item": "Check that the RISC Authority disseminates knowledge and information to stakeholders through web portals, professional journals, bulk messaging, and other relevant channels." }, { "section_name": "", "short_title": "Review Synergizing Efforts", "action_item": "Review the RISC Authority's efforts to create a win-win atmosphere for stakeholders and verify that these efforts are effective." } ]

[ { "section_name": "", "short_title": "Review of Critical and High Priority Recommendations", "action_item": "Review the most recent survey report to verify if all critical and high priority recommendations have been acted upon within a year after the report was produced." }, { "section_name": "", "short_title": "Verification of Insurance Cover", "action_item": "Verify that no insurance cover has been offered if critical and high priority recommendations made in the most recent survey report have not been acted upon for more than a year after the report was produced." }, { "section_name": "", "short_title": "Review of Low Priority Recommendations", "action_item": "Review the most recent survey report to identify any low priority recommendations that have not been actioned more than a year after the report was produced." }, { "section_name": "", "short_title": "Verification of Additional Premium or Exclusions", "action_item": "Verify that the Company has collected additional premium, imposed exclusions, or applied additional deductibles relating to low priority recommendations that have not been actioned more than a year after the report was produced." }, { "section_name": "", "short_title": "Check of Appropriate Measures", "action_item": "Check if the measures taken by the Company (additional premium, exclusions, or additional deductibles) are appropriate and relate to the low priority recommendations that have not been actioned." } ]

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[ { "section_name": "3. Current practices in loss control by insurers", "short_title": "Review Loss Control Practices", "action_item": "Review the organization's property loss prevention and loss minimization practices to verify if they are in line with industry standards and if a dedicated loss control team or department is in place." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Verify Underwriting Practices", "action_item": "Verify that the organization's underwriting practices include prudent risk selection based on risk inspection, and that risk inspection reports are used as the basis for underwriting decisions." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Check Claims Management Practices", "action_item": "Check the organization's claims management practices to verify if they are prudent and include measures for investigation and fraud control." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Review Risk Management Practices", "action_item": "Review the organization's risk management practices to verify if they include measures for risk assessment, risk improvement suggestions, and Probable Maximum Loss (PML) assessment." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Verify Risk Inspection Practices", "action_item": "Verify if the organization has in-house independent surveys by risk engineers, and if the reports from these surveys provide risk assessment based on COPE features of a risk, risk improvement suggestions, and PML assessment." }, { "section_name": "3. Current practices in loss control by insurers", "short_title": "Check for Dedicated Risk Engineering Department", "action_item": "Check if the organization has a dedicated risk engineering department, and if not, verify what alternative arrangements are in place for risk inspection and assessment." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Review Risk Survey Reports", "action_item": "Review risk survey reports provided by private surveyors, brokers, or in-house engineers to verify that they contain a clear risk analysis and Probable Maximum Loss (PML) to enable sound underwriting and risk improvement recommendations." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Verify Survey Report Quality", "action_item": "Verify that the quality of the survey report is adequate, considering factors such as the quality of the risk engineer, co-operation of the client and broker, duration of survey, scope of survey, planning and scheduling of survey, independent survey or joint survey, availability of plant engineers, and availability of data." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Check Risk Improvement Recommendations", "action_item": "Check that every risk survey report contains risk improvement recommendations based on assorted codes and best practices, and that these recommendations are classified based on cost-benefit, criticality, and physical improvement." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Review Implementation of Recommendations", "action_item": "Review the implementation of risk improvement recommendations, including those that involve expenditure for implementation and those that are safety process improvements with no or minimal cost to the insured." }, { "section_name": "4. Survey by private surveyors/brokers", "short_title": "Verify Survey Process", "action_item": "Verify that the survey process is conducted in a manner that minimizes distractions and allows for quality discussions, and that the survey is planned and scheduled adequately to avoid overcrowding and seasonality issues." } ]

[ { "section_name": "", "short_title": "Review Risk Survey Practices", "action_item": "Review the current risk survey practices to identify areas for improvement and verify if they are being effectively implemented to control losses." }, { "section_name": "", "short_title": "Verify Compliance Rate", "action_item": "Verify the compliance rate of critical recommendations made by insurers and check if they are being implemented or remaining on paper." }, { "section_name": "", "short_title": "Analyze Cost-Benefit Analysis", "action_item": "Analyze the cost-benefit analysis of implementing suggestions made by insurers and review if it is encouraging or impractical." }, { "section_name": "", "short_title": "Check Premium Loading for Poor Risks", "action_item": "Check if the organization has a policy of loading premium for poor risks and verify if it is being applied consistently." }, { "section_name": "", "short_title": "Review Warranty in Policy", "action_item": "Review the policy to check if there is a warranty that critical suggestions made by insurers need to be complied with and verify if it is being enforced." } ]

[ { "section_name": "2. Risk inspection by Surveyors /Risk Engineers", "short_title": "Review Risk Inspection Team Composition", "action_item": "Review the composition of the risk inspection team to verify that it includes a blend of core talent and manpower from the relevant domain or class of occupancy of high exposure risk, as well as experienced risk engineers and loss control professionals from the insurance industry." }, { "section_name": "2. Risk inspection by Surveyors /Risk Engineers", "short_title": "Verify Central Repository of Risk Inspection Reports", "action_item": "Verify that a central repository of all Risk Inspection Reports (insured-wise) has been created, and check that access is provided to insurers after masking information that might involve confidentiality." }, { "section_name": "2. Risk inspection by Surveyors /Risk Engineers", "short_title": "Check Access Controls for Risk Inspection Reports", "action_item": "Check that access controls are in place to ensure that only authorized personnel have access to the central repository of Risk Inspection Reports, and that confidential information is properly masked before being shared with insurers." }, { "section_name": "2. Risk inspection by Surveyors /Risk Engineers", "short_title": "Review Knowledge-Sharing Initiatives", "action_item": "Review the knowledge-sharing initiatives in place to verify that they are effective in sharing information and best practices among stakeholders, while maintaining confidentiality and data protection." } ]

[ { "section_name": "3. Conducting post loss studies", "short_title": "Review Post Loss Survey Conductance", "action_item": "Review whether the proposed loss control body conducts post loss surveys for large losses exceeding the set value, and verify that the surveys are conducted in accordance with established procedures." }, { "section_name": "3. Conducting post loss studies", "short_title": "Verify Report Sharing", "action_item": "Verify that the detailed report with root cause analysis and suggested measures to prevent or mitigate future losses is shared by the proposed loss control body after conducting post loss surveys." }, { "section_name": "3. Conducting post loss studies", "short_title": "Check Report Content", "action_item": "Check that the detailed report includes root cause analysis and suggested measures to help prevent or mitigate such losses in the future, and review the report for completeness and accuracy." }, { "section_name": "3. Conducting post loss studies", "short_title": "Evaluate Loss Prevention Measures", "action_item": "Evaluate whether the suggested measures to prevent or mitigate future losses are implemented and effective, and verify that the measures are reviewed and updated as necessary." }, { "section_name": "5. Collaboration with IIBI on loss data", "short_title": "Review Loss Data Collection", "action_item": "Review the process of collecting loss data to verify that it is being done in a granular manner, including geo-coding, to support effective loss control functions." }, { "section_name": "5. Collaboration with IIBI on loss data", "short_title": "Verify Database Analysis", "action_item": "Verify that the database created for loss data is being studied, analyzed, and interpreted by individuals who understand occupancy exposure, and that stakeholders are validating the findings." }, { "section_name": "5. Collaboration with IIBI on loss data", "short_title": "Check Loss Data Segmentation", "action_item": "Check that the loss control body, together with IIBI, is collecting and building segment-wise and occupancy-wise loss data, including geo-coding, to present a comprehensive view of loss patterns." }, { "section_name": "5. Collaboration with IIBI on loss data", "short_title": "Review Loss Pattern Analysis", "action_item": "Review the analysis of loss patterns to verify that it includes information on root causes, severity of loss, and applicable loss prevention and mitigation techniques learned from past losses." }, { "section_name": "5. Collaboration with IIBI on loss data", "short_title": "Verify Application of Loss Prevention Techniques", "action_item": "Verify that loss prevention and mitigation techniques learned from past losses are being applied to avoid reoccurrence, and that the loss control body is presenting a snapshot view of this information." }, { "section_name": "6. Forensic studies", "short_title": "Review Forensic Study Capabilities", "action_item": "Review whether the loss control body has built capabilities relating to forensic studies, and verify that these capabilities are adequate and operational." }, { "section_name": "7. Conduct safety audit and safety training", "short_title": "Review Safety Management Exercises", "action_item": "Review the organization's safety management exercises to verify that they are being undertaken as required." }, { "section_name": "7. Conduct safety audit and safety training", "short_title": "Verify Periodic Safety Audit Training", "action_item": "Verify that the organization is conducting periodic training on safety audits for its businesses." }, { "section_name": "7. Conduct safety audit and safety training", "short_title": "Check Training for Fire Officers and Firemen", "action_item": "Check that the organization is providing training for fire officers and firemen for company fire brigades." }, { "section_name": "7. Conduct safety audit and safety training", "short_title": "Review Economic Rehabilitation Training", "action_item": "Review the organization's training programs to verify that they include economic rehabilitation after a major loss." } ]

[ { "section_name": "8. Cargo Loss prevention", "short_title": "Review Loss Minimization Activities", "action_item": "Review the body's involvement in loss minimization activities in major ports, including supervision of cargo discharge, follow-up of safety clearance, safe guarding of cargo, and tracing of missing cargo." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Verify Expert Advice on Special Cargo", "action_item": "Verify that the body provides expert advice on the transport of special cargo and supervision of loading and unloading activities, as well as tracking transits." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Check Security Systems and Training", "action_item": "Check if the body has studied security systems in industrial and storage premises, devised model security systems, organized, and provided training for security staff." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Review Packaging Audits", "action_item": "Review the body's liaison with the Indian Institute of Packaging and conduct of packaging audits." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Inspect Infrastructure at Rail Siding and Stations", "action_item": "Inspect the infrastructure at rail sidings and stations and verify if measures are suggested to control theft, wet losses, etc." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Verify Asset Tracking by GPS", "action_item": "Verify if the body has implemented asset tracking by GPS and chip mounting on cargos and cargo trucks." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Check Integration of GSTN and Online Way Bill Databases", "action_item": "Check if the body has integrated GSTN and online Way Bill databases to track consignments and reduce claim settlement TAT." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Review Collaboration with Meteorological Agencies", "action_item": "Review the body's collaboration with Meteorological agencies for sending pre-emptive safety advisories before/during inclement weather." }, { "section_name": "8. Cargo Loss prevention", "short_title": "Verify Implementation of HSN Codes", "action_item": "Verify if the body has implemented internationally accepted HSN codes to standardize cargo categorization." }, { "section_name": "9. Effectiveness to be measured", "short_title": "Review Loss Control Body Metrics", "action_item": "Review and verify that the quality of the activities of the loss control body, its function and performance are measured by appropriate metrics such as customer feedback and loss ratio/burning cost improvements." }, { "section_name": "9. Effectiveness to be measured", "short_title": "Verify Burning Cost Reduction", "action_item": "Check that the loss control body has implemented measures to bring down the burning cost segment-wise and occupancy-wise, and verify the effectiveness of these measures." }, { "section_name": "9. Effectiveness to be measured", "short_title": "Evaluate Loss Control Body Capabilities", "action_item": "Verify that the loss control body has built capabilities and excels in its sphere of activity, and review the body's performance in achieving its objectives." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Review Property Loss Prevention Practices", "action_item": "Review the property loss prevention and minimization practices to verify if they are consistent and uniform across all insurers, and document any variations found." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Verify Survey Report Quality", "action_item": "Verify the quality of survey reports to check for consistency and accuracy, and review the factors that may affect the quality of the reports, such as the quality of the risk engineer, client and broker co-operation, and data availability." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Check Loss Control Measures", "action_item": "Check the loss control measures in place and verify if they are adequate and effective, considering factors such as planning and scheduling of surveys, overloading, and seasonality of surveys." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Evaluate Risk Engineer Quality", "action_item": "Evaluate the quality of the risk engineers conducting surveys to verify if they have the necessary expertise and experience to produce high-quality survey reports." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Assess Client and Broker Co-operation", "action_item": "Assess the level of co-operation from clients and brokers during the survey process to verify if it is adequate and if it affects the quality of the survey reports." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Review Survey Duration and Scheduling", "action_item": "Review the duration and scheduling of surveys to verify if they are adequate and if they allow for sufficient time to collect and analyze data." }, { "section_name": "10. Current practices in risk survey and loss control", "short_title": "Verify Data Availability", "action_item": "Verify if relevant data is available at the survey site and if it is accessible to the risk engineers, and document any instances where data was not available or was insufficient." } ]

[ { "section_name": "", "short_title": "Review Joint Surveys", "action_item": "Review the process of conducting Joint Surveys by groups of risk engineers of various companies/underwriters and sales members to verify that they are being conducted as described, and that the group is properly assessing the risk during these surveys." }, { "section_name": "", "short_title": "Verify Engagement of Loss Surveyors", "action_item": "Verify that insurers are engaging loss surveyors, such as chartered engineers, to survey risks when deemed fit or mandatory, and that this is being done in the absence of available in-house risk engineers." }, { "section_name": "", "short_title": "Check Survey Documentation", "action_item": "Check that all risk surveys, whether conducted by in-house risk engineers or external loss surveyors, are properly documented and that the survey reports are accurate and complete." }, { "section_name": "11. Survey report format and PML working to be standardized", "short_title": "Review Survey Report Format Standardization", "action_item": "Review the survey report formats used for COPE (Construction, Occupancy, Protection and Exposure) information to verify if a standardized format is being used across all surveys and reports." }, { "section_name": "11. Survey report format and PML working to be standardized", "short_title": "Verify PML Working Standardization", "action_item": "Verify if a common methodology for PML (Probable Maximum Loss) working and risk scoring has been established and is being used consistently across all surveys and reports." }, { "section_name": "11. Survey report format and PML working to be standardized", "short_title": "Check for Consistency in Reports and Findings", "action_item": "Check the reports and findings for consistency, and verify that the use of standardized report formats and common methodology for PML working and risk scoring has minimized inconsistencies." }, { "section_name": "14. Marine Cargo related steps", "short_title": "Review Existing Regulations", "action_item": "Review existing regulations related to marine cargo with relevant stakeholders, including ship owners, insurers, road transport authorities, and BIS, to identify areas for modification and unification." }, { "section_name": "14. Marine Cargo related steps", "short_title": "Verify Coordination with Authorities", "action_item": "Verify that coordination with police, port authorities, and customs authorities is in place to prevent theft, pilferage, and burglaries related to marine cargo." } ]