PATENT CLAIM ANALYSIS

Application Number: 15938586
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-10
Patent Classification: ["379", "265070"]

Abstract:
A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.

Claim (Index 1):
A computer implemented method for testing an agent by a validation bot executed by a processor, the validation bot pretending to be a real human customer interacting with the agent, the method comprising:\n a. sending training material, by the validation bot, to an agent; b. at the same time that agents other than the agent are connected to customers, automatically initiating, by the validation bot, a session with an agent by providing a natural language phrase to the agent via a client media interface, wherein the client media interface is the same interface the agent uses to communicate with a customer; c. obtaining, by the validation bot, a reply from the agent; d. interpreting the reply by a natural language engine and mapping, by the validation bot, the reply of the agent to an agent intent, wherein the agent intent is a goal of the agent expressed by the agent during the session; e. providing, by the validation bot, a response to the agent based on the mapped agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material, wherein the response is translated into a media channel of the session; f. calculating, by the validation bot, a score of the agent according to scoring rules; and g. providing, by the validation bot, the score of the agent to a user.

Metadata:
- Claim Count in Document: 23.0
- Percentile: 90.0
- Lexical Diversity: 2.36842
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15677927', '14571133', '12432325', '15713342', '11479506']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5278284753656783
- 35 USC 102 Novelty (BERT): 0.4733092286014636
- Combined Prediction Score: 0.5223765506892569
- Mean Citation Score: 169.807192
- Max Citation Score: 181.6705
- Similarity Product: 128.58816133731605

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test