PATENT CLAIM ANALYSIS

Application Number: 16151362
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-01
Patent Classification: ["379", "265090"]

Abstract:
According to one embodiment, a method for automating an interaction between a user and a contact center includes: receiving, by a processor, a natural language inquiry from the user; identifying, by the processor, a user intent from the natural language inquiry using a natural language processing module; loading, by the processor, a script corresponding to the user intent, the script comprising a plurality of fields of information associated with the user intent; filling at least one of the fields of information of the script based on a stored user profile; and supplying the filled fields of information to the contact center in accordance with the script. Some embodiments of the present invention relate to systems and methods for augmenting interactions between the user and the contact center.

Claim (Index 24):
The system of  claim 13 , wherein the stored user profile comprises a plurality of fields of data, and\n wherein each field of the stored user profile is associated with at least one permission setting, the at least one permission setting being set to one of a plurality of sharing levels, the plurality of sharing levels comprising: share data; share anonymous data; and do not share.

Metadata:
- Claim Count in Document: 56.0
- Percentile: 97.0
- Lexical Diversity: 2.25397
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['10406511', '15713342', '14919675', '14451322', '15253784']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5012894171417537
- 35 USC 102 Novelty (BERT): 0.4837315103245813
- Combined Prediction Score: 0.4995336264600364
- Mean Citation Score: 171.76915200000005
- Max Citation Score: 181.39107
- Similarity Product: 115.06525259517254

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test