PATENT CLAIM ANALYSIS

Application Number: 15975952
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
Expertise, such as foreign language interpretation, is delivered to requestors by an expertise-provisioning system that brokers requests between the requestors and experts affiliated with virtual call centers.

Claim (Index 22):
A method for use in a expertise-provisioning system, the method comprising\n receiving a request from a requestor to establish an electronic communication session with an expert having a particular expertise specified by the requestor, causing the requester to be presented with a) at least two options for the electronic communication session, and b) for each option, a respective estimated wait time for the electronic communication session to begin, receiving from the requestor an indication of one of the options, and enabling the electronic communication session to be established in accordance with the indicated option.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 93.0
- Lexical Diversity: 1.07143
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15233389', '10926154', '09636547', '14172478', '13034426']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5145199959112637
- 35 USC 102 Novelty (BERT): 0.5361902909494332
- Combined Prediction Score: 0.5166870254150807
- Mean Citation Score: 237.59775600000003
- Max Citation Score: 416.13422
- Similarity Product: 277.4680880477381

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test