PATENT CLAIM ANALYSIS

Application Number: 15761066
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-01
Patent Classification: ["715", "705000"]

Abstract:
A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.

Claim (Index 13):
The system of  claim 8 , the instructions further configurable to cause the system to: present, at the live help provider interface, a virtual reality environment, the virtual reality environment configured to allow the agent to indicate one or more actions corresponding to the one or more additional devices at the location of the user.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 90.0
- Lexical Diversity: 2.12121
- Patent Class: 715.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['10394558', '14320391', '15855197', '14853548', '15717787']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3316773452749553
- 35 USC 102 Novelty (BERT): 0.4655521606637726
- Combined Prediction Score: 0.345064826813837
- Mean Citation Score: 142.274544
- Max Citation Score: 146.49962
- Similarity Product: 105.70920033857227

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test