PATENT CLAIM ANALYSIS

Application Number: 16044732
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-01
Patent Classification: ["704", "009000"]

Abstract:
Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal, analyzing the dialogue and determining whether an abnormal situation has occurred, transmitting an assistance request including information regarding the dialogue to a human agent management apparatus when it is determined that the abnormal situation has occurred, receiving dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus, wherein the dialogue advancement guide information is configured using input data of a human agent input to a human agent terminal connected to the human agent management apparatus and configured to receive a task for processing the assistance request allocated by the human agent management apparatus, and continuing the dialogue using the dialogue advancement guide information.

Claim (Index 11):
An unmanned dialogue service apparatus comprising:\n an utterance data input interface configured to transmit or receive text message data constituting a dialogue to or from a user terminal; and an abnormal-situation determiner configured to:\n analyze the dialogue and determine whether an abnormal situation has occurred; \n transmit an assistance request including information regarding the dialogue to a human agent management apparatus based on it being determined that the abnormal situation has occurred, configured to receive dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus; and \n continue the dialogue by using the dialogue advancement guide information, \n wherein the dialogue advancement guide information uses input data of a human agent that is input to a human agent terminal connected to the human agent management apparatus and receives a task for processing the assistance request allocated by the human agent management apparatus.

Metadata:
- Claim Count in Document: 30.0
- Percentile: 95.0
- Lexical Diversity: 2.32836
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['16045063', '15840295', '14243477', '12964866', '11510728']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2081469793102738
- 35 USC 102 Novelty (BERT): 0.5967175060983185
- Combined Prediction Score: 0.2470040319890783
- Mean Citation Score: 223.24268
- Max Citation Score: 512.3186
- Similarity Product: 453.5239497039675

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test