PATENT CLAIM ANALYSIS

Application Number: 15970449
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2019-11
Patent Classification: ["709", "206000"]

Abstract:
One embodiment provides a method for use within an organization having a plurality of groups dedicated to providing assistance with requests, including: obtaining a communication comprising a request for assistance from a user; identifying, using information contained within the obtained communication, a group that is able to provide assistance in resolving the request, each group having a corresponding model identifying information needed by that group; determining, based upon a model corresponding to the identified group, information needed by the identified group to resolve the request; identifying at least one modification that needs to be made to the communication based upon the determined information, wherein the identifying at least one modification comprises determining a difference between the determined information and the information contained within the obtained communication; and sending a modified communication to the identified group, wherein the modified communication comprises the obtained communication having at least one incorporated identified modification.

Claim (Index 19):
The computer program product of  claim 12 , wherein the model is generated by (i) grouping the historical communications into categories of requests, (ii) parsing the historical communications and identifying information requested by the identified group, and (iii) prioritizing the identified information based upon a relevance of the identified information to the category of the historical communication.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 93.0
- Lexical Diversity: 2.34286
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15912181', '15284698', '12428337', '15607318', '12269576']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2751334977536039
- 35 USC 102 Novelty (BERT): 0.4759875823856896
- Combined Prediction Score: 0.2952189062168124
- Mean Citation Score: 148.65409
- Max Citation Score: 156.28775
- Similarity Product: 107.25817435275016

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test