PATENT CLAIM ANALYSIS

Application Number: 15993496
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2019-12
Patent Classification: ["705", "007260"]

Abstract:
Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, an expected loss of each of a plurality of tasks; determining, by the at least one computer processor, an agent available for assignment to any of the plurality of tasks; and assigning, by the at least one computer processor, a task of the plurality of tasks to the agent using a task assignment strategy based on the expected loss of the task.

Claim (Index 9):
A system for behavioral pairing in a task assignment system comprising:\n at least one computer processor communicatively coupled to and configured to perform behavioral pairing operations in the task assignment system, wherein the at least one computer processor is further configured to:\n calculate an expected loss of value for the task assignment system in the event of an abandoned task based on a combination of risk of abandonment and expected outcome value for the task assignment system of each of a plurality of tasks; \n determine an agent available for assignment to any of the plurality of tasks; \n assign a task of the plurality of tasks to the agent using a task assignment strategy based on the expected loss of value for the task assignment system in the event of an abandoned task based on the combination of risk of abandonment and expected outcome value for the task assignment system of the task, wherein the task assignment strategy is determined using a task assignment strategy module communicatively coupled to and configured to operate in the task assignment system; and \n establish, in a switch of the task assignment system, a connection between the task and the agent based upon the assignment using the task assignment strategy.

Metadata:
- Claim Count in Document: 54.0
- Percentile: 93.0
- Lexical Diversity: 2.31481
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15837911', '15807215', '15807227', '15645277', '15648788']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1511479188768544
- 35 USC 102 Novelty (BERT): 0.5558910600714824
- Combined Prediction Score: 0.1916222329963172
- Mean Citation Score: 336.865298
- Max Citation Score: 348.14474
- Similarity Product: 264.93903163248063

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test