PATENT CLAIM ANALYSIS

Application Number: 15902808
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265070"]

Abstract:
The disclosure is directed to automatically determining customer pain points by analyzing conversations of representatives with customers. A feedback identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of a customer pain point. A customer pain point is a problem the customer is facing with a product. The set of features is analyzed to generate a feedback manifest, which includes the customer pain point (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.

Claim (Index 26):
A system, comprising:\n a processor; a first component that is configured to extract multiple features from each of multiple recordings of conversations, wherein each conversation is associated with at least one of multiple customers and at least one of multiple representatives; a second component that is configured to analyze the features of each of the conversations to determine a set of features that is indicative of a pain point, wherein the pain point is a problem a first customer of the multiple customers associated with the corresponding conversation is having with the product; and a third component that is configured to generate information regarding the pain point based on the set of features.

Metadata:
- Claim Count in Document: 8.0
- Percentile: 88.0
- Lexical Diversity: 1.92857
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15902751', '15854642', '15835807', '15817490', '15793691']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5158046449753063
- 35 USC 102 Novelty (BERT): 0.5231020430005465
- Combined Prediction Score: 0.5165343847778303
- Mean Citation Score: 302.605048
- Max Citation Score: 346.99536
- Similarity Product: 261.66873384853363

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test