PATENT CLAIM ANALYSIS

Application Number: 16046045
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265090"]

Abstract:
In accordance with an example embodiment a computer-implemented method and an apparatus for predicting and tracking of mood changes in textual conversations are provided. The method includes determining, by a processor, one or more mood metrics in each of two or more chat stages of a real-time textual conversation between an agent and a customer. Changes in the one or more mood metrics across the two or more chat stages of the real-time textual conversation are tracked by the processor. Further, the method includes determining, by the processor, at least one action associated with the real-time textual conversation based on the changes in the one or more mood metrics.

Claim (Index 20):
The method of  claim 13 , wherein said determining the one or more mood metrics comprises determining a customer engagement score based on at least one of a customer sentiment parameter, a customer response time, and a frequency of use of emoticons in the real-time textual conversation.

Metadata:
- Claim Count in Document: 65.0
- Percentile: 95.0
- Lexical Diversity: 2.22642
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['14638894', '14580859', '15587183', '15083240', '13778824']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5461829113899008
- 35 USC 102 Novelty (BERT): 0.5985202051941381
- Combined Prediction Score: 0.5514166407703246
- Mean Citation Score: 287.022962
- Max Citation Score: 556.3247
- Similarity Product: 476.665645849663

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test