PATENT CLAIM ANALYSIS

Application Number: 16234412
Application Type: Utility
Filing Date: 2018-12
Publication Date: 2019-05
Patent Classification: ["709", "206000"]

Abstract:
An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Claim (Index 40):
A method comprising:\n retrieving, by a database system from a social media website via an application program interface (API), a message posted by a user on the social media website; causing, by the database system, the message posted by the user to display on a user interface of a user system in communication with the database system; receiving, by the database system from a support agent via the user system, a selection of the message posted by the user on the social media website and tagged for assignment to a support case in the database system; assigning, by the database system, the tagged message to the support case in the database system; activating, by the database system, a timer to measure a time period based on the receipt of the tagged message; identifying, by the database system during the time period, a reply to the message posted by the user; and resetting, by the database system, the time period measured by the timer in response to reply to the message posted by the user.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 98.0
- Lexical Diversity: 2.53571
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15195499', '15167336', '13439200', '15351401', '13708915']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2272120390143628
- 35 USC 102 Novelty (BERT): 0.5110404717194496
- Combined Prediction Score: 0.2555948822848715
- Mean Citation Score: 185.057168
- Max Citation Score: 302.553
- Similarity Product: 249.14641960966583

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test