PATENT CLAIM ANALYSIS

Application Number: 15982539
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265090"]

Abstract:
A method for managing outbound communications for a contact center includes: detecting, by a processor associated with the contact center, a trigger for transmitting outbound messages to a customer of the contact center, determining, by the processor, a notification strategy for the customer in response to the detected trigger, identifying, by the processor, a contact group designated for the customer, initiating, by the processor, first and second conversations with respectively first and second contacts in the contact group for transmitting first and second outbound communications according to the notification strategy, monitoring, by the processor, progress of the first and second conversations, and modifying, by the processor, a state of the second conversation with the second contact based on the progress of the first conversation with the first contact.

Claim (Index 15):
The system of  claim 14 , wherein the memory further stores instructions that, when executed on the processor, cause the processor to perform:\n initiating transmission of final communications to remaining ones of the plurality of recipients indicating the performance of the action by the acknowledging recipient.

Metadata:
- Claim Count in Document: 44.0
- Percentile: 93.0
- Lexical Diversity: 3.0
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15250323', '14977331', '14678893', '15819960', '11336151']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5100791942798212
- 35 USC 102 Novelty (BERT): 0.6048431205120582
- Combined Prediction Score: 0.5195555869030449
- Mean Citation Score: 247.476826
- Max Citation Score: 528.8544
- Similarity Product: 517.1376692401886

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test