PATENT CLAIM ANALYSIS

Application Number: 15860066
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["379", "265090"]

Abstract:
A first service session is facilitated via a packet switched network, wherein user equipment participates in a first interactive communication exchange with a first agent via a first interaction mode, wherein the first interactive communication exchange is based on a user inquiry. The first interactive communication exchange is monitored and a determination is made that a consultation service would facilitate resolution of the user inquiry. A service resource is associated with the first service session responsive to the determining that the consultation service would facilitate the resolution, wherein the service resource provides consultation to the first agent via a second interaction mode of the plurality of interaction modes, without exposing the consultation to the user equipment, and wherein the consultation elevates an experience level employed in the first service session towards resolution of the user inquiry. Other embodiments are disclosed.

Claim (Index 15):
The device of  claim 11 , wherein the time period is in accordance with an experience of the customer in a previous customer service session.

Metadata:
- Claim Count in Document: 17.0
- Percentile: 86.0
- Lexical Diversity: 2.44262
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15201271', '15201243', '15201263', '15860098', '14828394']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5861419883865315
- 35 USC 102 Novelty (BERT): 0.5450136158608813
- Combined Prediction Score: 0.5820291511339665
- Mean Citation Score: 297.584942
- Max Citation Score: 367.50848
- Similarity Product: 196.1336203057861

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test