PATENT CLAIM ANALYSIS

Application Number: 15887505
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265130"]

Abstract:
A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.

Claim (Index 2):
The system of  claim 1 , where the link is sent by a text message.

Metadata:
- Claim Count in Document: 20.0
- Percentile: 88.0
- Lexical Diversity: 2.08333
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['11536628', '14263731', '15088069', '14263807', '14732636']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5061306926429043
- 35 USC 102 Novelty (BERT): 0.4908157130046801
- Combined Prediction Score: 0.5045991946790819
- Mean Citation Score: 126.97355559999998
- Max Citation Score: 134.40022
- Similarity Product: 77.72365513433812

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test