PATENT CLAIM ANALYSIS

Application Number: 15960347
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "142150"]

Abstract:
Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data from the customer records are extracted and associated with a customer identifier. The customer data is then stored to an indexed database, the extracted customer data being indexed according to the identifier. When an incoming communication is received, the communication system will determine a communication identifier of the incoming communication. A lookup and matching process is then performed using the communication identifier in the indexed customer information database. If a matching customer identifier is found, associated customer data may be retrieved and used to provide enhanced communication system services including communication routing and customer data alerts.

Claim (Index 12):
The method of  claim 1  wherein the communication system comprises a phone system.

Metadata:
- Claim Count in Document: 65.0
- Percentile: 91.0
- Lexical Diversity: 2.10938
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12405204', '15170903', '15801094', '14257688', '12382233']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5214514009717839
- 35 USC 102 Novelty (BERT): 0.4744554057248644
- Combined Prediction Score: 0.516751801447092
- Mean Citation Score: 171.899136
- Max Citation Score: 236.5122
- Similarity Product: 203.65733273774387

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test