PATENT CLAIM ANALYSIS

Application Number: 16386511
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-08
Patent Classification: ["379", "265030"]

Abstract:
A communication channel customer journey may involve receiving a first communication on a communication channel of a plurality of communication channels, wherein the first communication is associated with a contact, receiving at least one additional communication from the contact, wherein the at least one additional communication is on a same communication channel or is on a different communication channel of the plurality of communication channels, linking the first communication and the at least one additional communication by the contact, wherein linking involves storing information from at least one of a recording, a transcript, a copy of one or more of the first communication and the at least one additional communication, a language characteristic, an acoustic characteristic, a category, and a score, and enabling a user to navigate between all of the stored information for the first communication and the at least one additional communication.

Claim (Index 6):
The method of  claim 1 , wherein the score is an aggregation of any number of the language characteristic, the acoustic characteristic, the non-word symbol, and the category.

Metadata:
- Claim Count in Document: 15.0
- Percentile: 100.0
- Lexical Diversity: 2.90741
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['16386506', '16386467', '15194742', '10871181', '12211112']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6361068265789116
- 35 USC 102 Novelty (BERT): 0.5822981504266581
- Combined Prediction Score: 0.6307259589636862
- Mean Citation Score: 328.2887120000001
- Max Citation Score: 457.3836
- Similarity Product: 372.7668968304634

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test