PATENT CLAIM ANALYSIS

Application Number: 16201758
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["709", "203000"]

Abstract:
A system and method for multi-language phrase identification within spoken interaction audio capable of adjusting for regional pronunciation (accents), cadence differences, and homologues. In this system, a spoken interaction audio data store supplies spoken audio data such as contact center call recordings to be analyzed for a specific phrase or set of phrases. Phrases are entered as natural language text and converted to the phonemes representative of the phrase audio using the invention's language packs and stored in a data store. Spoken interaction and phrase audio are converted to a digital format allowing comparison using multiple characteristics. Phrase matches are stored for subsequent post analysis display and analytics generation.

Claim (Index 2):
The system of  claim 1 , wherein at least one human selectable identifier is associated with a plurality of phoneme records in the phrase data store to account for regional delivery differences.

Metadata:
- Claim Count in Document: 41.0
- Percentile: 98.0
- Lexical Diversity: 1.6
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15478108', '09971012', '14067732', '14150628', '10399298']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3095644946438688
- 35 USC 102 Novelty (BERT): 0.4964640582699154
- Combined Prediction Score: 0.3282544510064735
- Mean Citation Score: 196.613928
- Max Citation Score: 204.04492
- Similarity Product: 126.72148950366972

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test