PATENT CLAIM ANALYSIS

Application Number: 15894749
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["235", "375000"]

Abstract:
The stages of an interaction between a potential customer (the user) and a sales representative (the agent) during a sales interaction are identified to understand the interaction factors that drive sales and, by doing so, to serve the customer better and thus increase sales. Initially, a user makes contact with an agent via a communications network. During the interaction, a dropping point is reached, i.e. the point in the interaction at which either the user or the agent ends the interaction. The dropping point and other interaction factors is analyzed. Based upon such analysis, various recommendations are made to the agents to improve the user's sales experience.

Claim (Index 5):
A computer implemented method for stage-wise analysis of text-based interactions between a user and at least one agent in a sales and/or service environment, comprising:\n providing an interaction engine with which said user and said agent interact with each other via any of a plurality of available channels as the medium of communications; an analysis engine capturing text of said interaction from said interaction engine; said analysis engine implementing an algorithm which labels sequences of text into said stages; said analysis engine implementing an algorithm that learns different discriminative keywords for agent text and user text in said sequences of text in connection with classifying said sequences of text into stages; based on the classification of said interaction into stages, said analysis engine providing recommendations to said agent; and said analysis engine predicting the stage of a present interaction and modifying said interaction to achieve a favorable result.

Metadata:
- Claim Count in Document: 53.0
- Percentile: 88.0
- Lexical Diversity: 1.87879
- Patent Class: 235.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15482113', '14149761', '14142698', '14180967', '12392058']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5356840689481663
- 35 USC 102 Novelty (BERT): 0.5072319556421634
- Combined Prediction Score: 0.532838857617566
- Mean Citation Score: 226.902852
- Max Citation Score: 327.54453
- Similarity Product: 310.2245059341145

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test