PATENT CLAIM ANALYSIS

Application Number: 15964259
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265130"]

Abstract:
A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.

Claim (Index 17):
The method of  claim 1 ,\n wherein the communication channel that is offered is based on one or more previous communication channels used by the customer.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 91.0
- Lexical Diversity: 2.0
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14835246', '13782522', '15201243', '15476621', '14282071']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4707346005860811
- 35 USC 102 Novelty (BERT): 0.5236809263742722
- Combined Prediction Score: 0.4760292331649002
- Mean Citation Score: 172.35105
- Max Citation Score: 328.62445
- Similarity Product: 231.17481437780265

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test