PATENT CLAIM ANALYSIS

Application Number: 15955347
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265120"]

Abstract:
A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need.

Claim (Index 2):
A system for assembling a virtual service group from a pool of service workers and activating the group for servicing contact center business comprising:\n an interface accessible to the remote service workers for publishing contact center business and for enabling the workers to subscribe to receive service events; a data repository for storing current information about subscribing service workers; a server for aggregating the subscription information of more than one service worker subscribing to a same piece of contact center business; and a routing server for routing service events to the assembled worker group.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 91.0
- Lexical Diversity: 1.80702
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['11966854', '14161643', '14792582', '15237563', '15846105']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5736289369818018
- 35 USC 102 Novelty (BERT): 0.482807126269144
- Combined Prediction Score: 0.5645467559105362
- Mean Citation Score: 264.431794
- Max Citation Score: 297.80252
- Similarity Product: 292.610364321568

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test