PATENT CLAIM ANALYSIS

Application Number: 16216767
Application Type: Utility
Filing Date: 2018-12
Publication Date: 2019-04
Patent Classification: ["379", "088180"]

Abstract:
A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.

Claim (Index 22):
A call processing system, comprising:\n a communications interface; a memory, and a controller programmed to:\n monitor a frequency of call activity for a caller; \n determine one or more accounts associated with the caller based upon call activity frequency; \n determine a predicted question to be requested from the caller from the associated one or more accounts; and \n determine an answer to the predicted question consisting of data from the determined one or more accounts associated with the caller.

Metadata:
- Claim Count in Document: 2.0
- Percentile: 98.0
- Lexical Diversity: 2.60345
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14939146', '15588156', '14942007', '16019095', '15918472']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6030741796526012
- 35 USC 102 Novelty (BERT): 0.5389799107443716
- Combined Prediction Score: 0.5966647527617783
- Mean Citation Score: 355.49794
- Max Citation Score: 409.7209
- Similarity Product: 362.5557618589282

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test