PATENT CLAIM ANALYSIS

Application Number: 16188272
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265070"]

Abstract:
A customer serving control system includes: a customer information acquiring unit acquiring customer information about a customer that can be served by a customer serving apparatus; a presentation control unit causing the customer information to be presented to a first operator; a serving information generating unit generating, based on operation of the first operator, first serving information indicating a serving content according to which the customer serving apparatus should serve the customer; a serving control unit causing the first operator to serve the customer through the customer serving apparatus by instructing the customer serving apparatus to serve the customer based on the first serving information; an operator emotion identifying unit identifying an emotion of the first operator; and a serving determining unit determining, based on an emotion of the first operator, whether to maintain a state where the first operator is serving the customer through the customer serving apparatus.

Claim (Index 4):
The customer serving control system according to  claim 1 , further comprising:\n an operator selecting unit that selects, from a plurality of operators, a second operator to serve the customer if the serving determining unit determines not to cause the customer serving apparatus to perform serving based on the first serving information; and a serving notifying unit that notifies the second operator to start serving the customer.

Metadata:
- Claim Count in Document: 19.0
- Percentile: 98.0
- Lexical Diversity: 3.13725
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['14018208', '10387659', '10250587', '15341672', '14832862']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4779978203193045
- 35 USC 102 Novelty (BERT): 0.4883479098266205
- Combined Prediction Score: 0.4790328292700361
- Mean Citation Score: 107.152482
- Max Citation Score: 114.33736
- Similarity Product: 61.90275958738327

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test