PATENT CLAIM ANALYSIS

Application Number: 15864872
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-09
Patent Classification: ["700", "275000"]

Abstract:
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

Claim (Index 17):
The method of  claim 14 , further including:\n receiving a request from the service center via the second two-way non-audio data channel for additional diagnostic information from the particular device; requesting and receiving from the particular device to be supported via the two-way wireless, non-audio data channel, additional responsive diagnostic information; and forwarding to the service center via the second two-way non-audio data channel the additional responsive diagnostic information from the particular device.

Metadata:
- Claim Count in Document: 5.0
- Percentile: 86.0
- Lexical Diversity: 1.975
- Patent Class: 700.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14281781', '13345447', '13344529', '13732166', '11462167']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3791437225794764
- 35 USC 102 Novelty (BERT): 0.5397334957506126
- Combined Prediction Score: 0.39520269989659
- Mean Citation Score: 259.86224200000004
- Max Citation Score: 380.8487
- Similarity Product: 356.2152319922805

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test