PATENT CLAIM ANALYSIS

Application Number: 16188351
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-05
Patent Classification: ["379", "088130"]

Abstract:
A system and method for enabling a conversation to be shifted to different modalities. Optionally and preferably, the conversation between a customer and a customer representative is shifted from a voice phone call to a messaging-based system which may optionally be, for example, through SMS or short messaging system messages, self help tools or through other messaging systems, which may, for example, be operated through a mobile communication device such as a smartphone.

Claim (Index 8):
The system of  claim 7  wherein said telephone number is determined by said lookup URL module to be unable to receive communication through said message transfer communication channel, such that said chatdesk shift audio prompt causes said customer telephone to re-engage in said voice call.

Metadata:
- Claim Count in Document: 7.0
- Percentile: 98.0
- Lexical Diversity: 1.67347
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['11139882', '11617174', '13345511', '13345505', '13345517']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5354903891574757
- 35 USC 102 Novelty (BERT): 0.5090572466475548
- Combined Prediction Score: 0.5328470749064836
- Mean Citation Score: 190.130212
- Max Citation Score: 209.78696
- Similarity Product: 104.80894483379129

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test