PATENT CLAIM ANALYSIS

Application Number: 15879734
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-07
Patent Classification: ["704", "009000"]

Abstract:
A computer-implemented method includes storing, by a computing device, a plurality of dialogues between user devices and an automated support application hosted by the computing device; determining, by the computing device, transitive relationships between the plurality of dialogues; and updating, by the computing device, a question mapping based on the determining the transitive relationships; and applying, the computing device, the updated question mapping to a subsequent support dialogue.

Claim (Index 15):
The computer program product of  claim 14 , wherein the program instructions further cause the computing device to apply natural language processing to automatically determine one or more classifications of the dialogue at different points in the dialogue, wherein the storing the dialogue further includes storing the one or more classifications.

Metadata:
- Claim Count in Document: 40.0
- Percentile: 86.0
- Lexical Diversity: 2.10526
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12985050', '14075796', '13145516', '14617305', '15816282']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2769568103087861
- 35 USC 102 Novelty (BERT): 0.4964953671316398
- Combined Prediction Score: 0.2989106659910715
- Mean Citation Score: 191.775038
- Max Citation Score: 225.74608
- Similarity Product: 154.7969125634289

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test