PATENT CLAIM ANALYSIS

Application Number: 15870495
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["379", "265090"]

Abstract:
Systems and methods of facilitating computer telephone integration between customer relationship management (CRM) applications on client computing devices in a contact center environment are provided. A client computing device in the contact center environment can include a processor and memory. The client computing device can have a user workstation including a contact toolbar application and a CRM application to provide computer telephony integration data for display by the client computing device. The contact toolbar application can provide a connection point within the user workstation. The user workstation can establish an integration channel over a data network via the connection point between the contact toolbar application and the CRM application for real time exchange of the computer telephony integration data between the contact toolbar application and the CRM application.

Claim (Index 22):
A system to provide computer telephony integration between customer relationship management (CRM) applications on client computing devices in a contact center environment, comprising:\n a client computing device in the contact center environment, the client computing device including a processor and memory; the client computing device having a user workstation including a contact toolbar application and a CRM application to provide computer telephony integration data for display by the client computing device; the contact toolbar application that executes on the client computing device to provide a connection point within the user workstation, the connection point including at least one of a hypertext transfer protocol (HTTP) endpoint and an internet address; and the user workstation that establishes an integration channel over a data network via the connection point between the contact toolbar application and the CRM application for real time exchange of the computer telephony integration data between the contact toolbar application and the CRM application.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 86.0
- Lexical Diversity: 2.21311
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15094510', '14202865', '13604356', '15409116', '13926945']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5641993788317562
- 35 USC 102 Novelty (BERT): 0.5509656535168792
- Combined Prediction Score: 0.5628760063002686
- Mean Citation Score: 283.193294
- Max Citation Score: 432.60806
- Similarity Product: 396.6010001239992

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test