PATENT CLAIM ANALYSIS

Application Number: 15918376
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265090"]

Abstract:
Devices, systems, and methods for customized communication routing based on user information. When a presence of a first user is detected on a pre-designated webpage of a plurality of webpages of a website, attribute information of the first user is obtained in response to the detected presence and the pre-designated webpage is dynamically modified to display a communication routing option based on the attribute information of the first user. The communication routing option displayed to the first user is different from a communication routing option displayed to a second user having different attribute information. The routing option available to the second user is hidden from display to the first user.

Claim (Index 19):
A tangible non-transitory computer readable storage medium that stores a computer program, the computer program, when executed by a processor, causing a computer apparatus to perform a process comprising:\n detecting a presence of a first user on a pre-designated webpage among a plurality of webpages of a website; obtaining attribute information of the first user in response to the detected presence; dynamically modifying the pre-designated webpage to display an available communication routing option for the first user based on the attribute information of the first user; and routing, by the processor, a request for communication by the first user to a communication channel type corresponding to the available communication routing option for the first user, wherein the communication routing option displayed to the first user is different from a communication routing option available to a second user having different attribute information, and wherein the routing option available to the second user is hidden from display to the first user.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 90.0
- Lexical Diversity: 2.65909
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14976748', '15202977', '14954555', '13164135', '14051153']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4856341314095792
- 35 USC 102 Novelty (BERT): 0.4800526854148014
- Combined Prediction Score: 0.4850759868101014
- Mean Citation Score: 155.70010299999996
- Max Citation Score: 263.43652000000003
- Similarity Product: 237.3487421662093

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test