PATENT CLAIM ANALYSIS

Application Number: 16152403
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-01
Patent Classification: ["705", "346000"]

Abstract:
A system and method for assisting customers in accessing appropriate customer service options related to a company's products or services, comprising a configuration portal that allows manual input of customer service options, or automatically retrieves and analyzes company contact information and historical customer information to build an information tree that is then used by an interaction widget to guide a user through a GUI to an optimum customer service action.

Claim (Index 6):
The method of  claim 4 , wherein machine learning algorithms are used to optimize the information provided to the customer based on interactions with other customers over time.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 97.0
- Lexical Diversity: 1.42308
- Patent Class: 705.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14178589', '16038133', '13610601', '10811439', '13480068']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1120347433733898
- 35 USC 102 Novelty (BERT): 0.4984068962880851
- Combined Prediction Score: 0.1506719586648593
- Mean Citation Score: 154.908978
- Max Citation Score: 169.04791
- Similarity Product: 98.02656483715116

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test