PATENT CLAIM ANALYSIS

Application Number: 15879734
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-07
Patent Classification: ["704", "009000"]

Abstract:
A computer-implemented method includes storing, by a computing device, a plurality of dialogues between user devices and an automated support application hosted by the computing device; determining, by the computing device, transitive relationships between the plurality of dialogues; and updating, by the computing device, a question mapping based on the determining the transitive relationships; and applying, the computing device, the updated question mapping to a subsequent support dialogue.

Claim (Index 19):
A system comprising:\n a CPU, a computer readable memory and a computer readable storage medium associated with a computing device; program instructions to store a plurality of dialogues between user devices and an automated support application hosted by the computing device; program instructions to determine transitive relationships between the plurality of dialogues; and program instructions to merge and abridge text transcripts of a subset of the plurality of dialogues that are transiently related to form an abridged text transcript; and program instructions to apply the abridged text transcript to a subsequent support dialogue, wherein the storing the plurality of dialogues comprises program instructions to store respective dialogue graphs associated with each of the plurality of dialogues, and the determining the transitive relationships comprises program instructions to match a subset of the plurality of dialogues based on respective dialogue graphs of each of the subset of the plurality of dialogues, and the program instructions are stored on the computer readable storage medium for execution by the CPU via the computer readable memory.

Metadata:
- Claim Count in Document: 40.0
- Percentile: 86.0
- Lexical Diversity: 2.10526
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['12985050', '14075796', '13145516', '14617305', '15816282']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2548168089716298
- 35 USC 102 Novelty (BERT): 0.4885222093451287
- Combined Prediction Score: 0.2781873490089797
- Mean Citation Score: 191.775038
- Max Citation Score: 225.74608
- Similarity Product: 166.0831562688541

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test