PATENT CLAIM ANALYSIS

Application Number: 16403808
Application Type: Utility
Filing Date: 2019-05
Publication Date: 2019-08
Patent Classification: ["379", "265020"]

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for sending a forked media stream of an electronic communication between a customer and an agent to an analysis system for a duration. Receiving analysis results obtained from one or more analytics performed on the forked media stream. Then, determining whether to perform one or more operations in response to the analysis results.

Claim (Index 36):
The medium of  claim 34 , wherein the analysis results include a token indicating one or more keywords spoken by the agent.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 100.0
- Lexical Diversity: 1.57447
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14526749', '14558893', '15194742', '13795392', '14856033']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4805331725139378
- 35 USC 102 Novelty (BERT): 0.5266723864275399
- Combined Prediction Score: 0.485147093905298
- Mean Citation Score: 183.555132
- Max Citation Score: 351.2411
- Similarity Product: 167.9754337774813

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test