PATENT CLAIM ANALYSIS

Application Number: 15938283
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-10
Patent Classification: ["379", "265090"]

Abstract:
A communication session with a communication endpoint is established. The communication session is placed on hold. For example, the communication session is placed on hold by being sent to a contact center queue. In response to placing the communication session on hold, a first message is sent to the communication endpoint that indicates the communication session has been placed on hold. A second message is received from the communication endpoint that indicates that a user of the communication endpoint would like to play personal media while the communication session is on hold. The communication session is later taken off hold. In response to determining that the communication session is taken off hold, a third message is sent to the communication endpoint to stop playing the personalized media. This process allows the user to play personalized media while being placed on hold.

Claim (Index 1):
A system comprising:\n a microprocessor; and a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to:\n establish a communication session with a communication endpoint; \n place the communication endpoint on hold; \n in response to placing the communication endpoint on hold, send a first message to the communication endpoint that indicates that that the communication endpoint has been placed on hold; \n determine that the communication endpoint has been taken off hold; and \n in response to determining that the communication endpoint has been taken off hold, send a second message to the communication endpoint to stop playing a personalized media.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 90.0
- Lexical Diversity: 2.76364
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14319107', '14076994', '13664179', '15605517', '15092914']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5085807335366772
- 35 USC 102 Novelty (BERT): 0.4922342517899086
- Combined Prediction Score: 0.5069460853620004
- Mean Citation Score: 189.26395
- Max Citation Score: 221.65419
- Similarity Product: 141.0326615699673

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test