PATENT CLAIM ANALYSIS

Application Number: 16283501
Application Type: Utility
Filing Date: 2019-02
Publication Date: 2019-08
Patent Classification: ["455", "423000"]

Abstract:
In one example, a method includes receiving, from a mobile wireless device, a care request that includes a user description of a request for service that identifies a problem experienced by the user concerning operation of the mobile wireless device and/or a wireless communication network. The method further includes correlating the problem with data associated with one or more peer mobile wireless devices, where the correlating is based on wireless communication network analytics performed with respect to the peer mobile wireless devices. As well, the method includes identifying a probable cause for the problem based on results of the correlating, automatically matching the probable cause of the problem to a proposed solution, automatically transmitting to the mobile wireless device, information identifying the probable cause of, and the proposed solution to, the problem, and implementing the proposed solution when user input is received indicating user permission for such implementation.

Claim (Index 5):
The method as recited in  claim 2 , further comprising reverting to a pre-configuration change state of the mobile wireless device and/or the wireless communication network when implementation of the proposed solution does not produce acceptable results in performance of the mobile wireless device and/or of the wireless communication network.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 99.0
- Lexical Diversity: 2.31429
- Patent Class: 455.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['16128226', '15420340', '15960307', '14565294', '14880350']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.7396121626600192
- 35 USC 102 Novelty (BERT): 0.5233538765403651
- Combined Prediction Score: 0.7179863340480538
- Mean Citation Score: 311.562364
- Max Citation Score: 348.73178
- Similarity Product: 278.49252893607616

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test