PATENT CLAIM ANALYSIS

Application Number: 16154476
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-02
Patent Classification: ["379", "085000"]

Abstract:
A computing apparatus configured to perform natural language processing, e.g., by comparing the words in a communication transcript of a user to a list of keywords, to generate an input vector representing a pattern of text in the communication transcript. A predictive model is generated from correlating input vectors to user ranking scores, e.g., for retention. The input vector determined from a communication transcript is applied to the computation model to compute a predicted retention score of the user. The retention score can be used, for example, to select a personalized recommendation for a communication connection to an adviser and/or a targeted offer.

Claim (Index 13):
A computing system, comprising:\n a computing apparatus having a processor and a memory storing instructions configured to instruct the computing apparatus to perform a method comprising:\n storing, in a computing apparatus, transcripts of communications over communication connections established by a connection server between second users and selected ones of first users; \n wherein in response to requests received from the second users of a second set of telephonic devices identifying the selected ones of the first users, the connection server establishes the communication connections between respective telephonic devices of the second users and respective telephonic devices of the selected ones of the first users using communication references; \n performing, by the computing apparatus, natural language processing on the transcripts to generate input vectors; and \n generating, by the computing apparatus, ranking scores of the second users from the communication records, wherein the input vectors are correlated with the ranking scores to establish a predictive model of ranking score.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 97.0
- Lexical Diversity: 1.86885
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15808870', '15332913', '15166888', '15166775', '15831249']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5648448847008954
- 35 USC 102 Novelty (BERT): 0.5212458101079865
- Combined Prediction Score: 0.5604849772416045
- Mean Citation Score: 327.9993560000001
- Max Citation Score: 375.03354
- Similarity Product: 351.31436551218155

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test