PATENT CLAIM ANALYSIS

Application Number: 15865167
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["379", "265110"]

Abstract:
A system includes a router to route an interaction by a customer to a contact center. A journey patience value is determined for the customer, where the journey patience value is based on a current journey stage of the customer. An action by the contact center is determined based on the determined journey patience value for the customer. The action is performed by the contact center based on the determined action.

Claim (Index 8):
The system of  claim 1 , further comprising provide the customer options to communicate with the contact center over different medias or channels based on the journey patience level.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 2.375
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15251191', '14141405', '15714913', '15206501', '14451338']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5035027186879668
- 35 USC 102 Novelty (BERT): 0.4962319371409379
- Combined Prediction Score: 0.502775640533264
- Mean Citation Score: 164.28179000000003
- Max Citation Score: 266.85312000000005
- Similarity Product: 198.43824977325443

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test