PATENT CLAIM ANALYSIS

Application Number: 15986621
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Claim (Index 8):
The networked contact center of  claim 6 , wherein the platform machine corresponding to the at least one of the plurality of tenants is configured and arranged to adjust the statuses of the plurality of contact parameters based on an operating status of the platform machine.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 93.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15070961', '12201639', '15250126', '14505989', '14496137']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5769113236202074
- 35 USC 102 Novelty (BERT): 0.4933434157945686
- Combined Prediction Score: 0.5685545328376435
- Mean Citation Score: 250.962884
- Max Citation Score: 281.2295
- Similarity Product: 231.2458534634709

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test