PATENT CLAIM ANALYSIS

Application Number: 16275432
Application Type: Utility
Filing Date: 2019-02
Publication Date: 2019-06
Patent Classification: ["705", "319000"]

Abstract:
A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.

Claim (Index 14):
The method of  claim 1 , further comprising:\n receiving, at the streamer module of the social network assistance system, via the streaming API and over the first computer network, a plurality of social media posts associated with the public social media account; associating, by the social network assistance system, each of the plurality of social media posts with a respective incrementing timer; flagging, by the social network assistance system, the one of the plurality of social media posts that has the associated incrementing timer with the highest value as the oldest unreplied social media post; and assigning, by the social network assistance system, the oldest unreplied social media post to a user of the social network assistance system for processing.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 99.0
- Lexical Diversity: 1.44643
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14323222', '14798159', '13865429', '14451632', '15336881']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1085119415210252
- 35 USC 102 Novelty (BERT): 0.5188750548493968
- Combined Prediction Score: 0.1495482528538623
- Mean Citation Score: 220.586948
- Max Citation Score: 344.50342
- Similarity Product: 324.8404479415238

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test