PATENT CLAIM ANALYSIS

Application Number: 15905215
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2019-08
Patent Classification: ["715", "758000"]

Abstract:
An example embodiment may involve generating and providing, for display on a graphical user interface, a single window that includes a dialog region, a service region, and a contextual action bar. The dialog region may include locations for displaying a conversation between a user and an agent, and for entering a message to be added to the conversation. The service region may be for displaying a workspace for viewing a record relating to the user and accessing services provided via a back-end system by way of a managed network. The contextual action bar may include one or more selectable context-specific actions. The embodiment may also involve analyzing at least one of the conversation, the record relating to the user, and the services to identify contextual terms. The embodiment may also involve, based on the contextual terms, generating and providing, for display on the contextual action bar, a selectable context-specific action.

Claim (Index 1):
A system, comprising:\n a database containing a plurality of records relating to users associated with a managed network; and a computing device associated with a computational instance of a remote network management platform that remotely manages the managed network, the computing device comprising a memory and a processor, wherein the memory comprises instructions executable by the processor, wherein the instructions are configured to cause the processor to:\n generate, for display on a graphical user interface, a single window of the graphical user interface, the single window comprising:\n a dialog region including: a first location to display a conversation between a user and an agent, and a second location to enter a message to be added to the conversation; \n a service region to display an interactive workspace for use by the agent to view a record relating to the user and to access one or more services provided via a back-end computing system by way of the managed network; and \n a contextual action bar to display one or more selectable context-specific actions relating to the conversation, the record relating to the user, and the one or more services; \n \n analyze the conversation, the record relating to the user, and the one or more services by applying one or more predetermined classifiers; and \n populate the contextual action bar with a selectable context-specific action as a selectable icon, based on the analysis of the conversation, the record relating to the user, and the one or more services, and based on a set of rules that define a suitable action via branches of a tree-based structure.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 88.0
- Lexical Diversity: 2.42029
- Patent Class: 715.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15786398', '15815436', '15889964', '13379280', '15717787']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3219717842866497
- 35 USC 102 Novelty (BERT): 0.4706327611775085
- Combined Prediction Score: 0.3368378819757356
- Mean Citation Score: 165.23337800000004
- Max Citation Score: 176.3918
- Similarity Product: 128.37330700569152

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test