PATENT CLAIM ANALYSIS

Application Number: 15934189
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-01
Patent Classification: ["455", "414100"]

Abstract:
A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

Claim (Index 87):
An apparatus comprising at least one processor and at least one memory coupled to the processor, wherein the processor is configured to:\n receive device status data from a mobile device prior to a support session being initiated, wherein the device status data comprises a set of system log information and a set of device usage information; determine one or more potential faults related to the mobile device based at least in part of the device status data; determine whether to escalate to a support session facilitated by a customer service representative based at least in part on the one or more potential faults related to the mobile device, wherein the determination whether to escalate to a support session facilitated by a customer service representative is based at least in part on the one or more potential faults related to the mobile device and the device status data; select a particular customer service representative to assign to the support session based at least in part on information regarding a plurality of customer support representatives and the one or more potential faults related to the mobile device; assign the particular customer service representative to the support session; and provide a record of the received device status data and an identification of the one or more potential faults to the assigned customer service representative.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 90.0
- Lexical Diversity: 1.42222
- Patent Class: 455.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15195240', '13841306', '15272261', '15803272', '15803257']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6550609209590226
- 35 USC 102 Novelty (BERT): 0.5130022821823728
- Combined Prediction Score: 0.6408550570813577
- Mean Citation Score: 226.893052
- Max Citation Score: 315.98938
- Similarity Product: 306.8841362033129

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test