PATENT CLAIM ANALYSIS

Application Number: 16155813
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-02
Patent Classification: ["704", "244000"]

Abstract:
An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.

Claim (Index 9):
A system for managing interactions with a person, comprising non-transitory computer storage media storing programming instructions executable by at least one processor for:\n receiving data representing an input from a person; using a processor, automatically presenting information relating to the input to at least one intent analyst through an analyst user interface; accepting an intent from the at least one intent analyst through the analyst user interface; providing the information and the intent to a training subsystem; accepting from the training subsystem a target vocabulary based on a business meaning corresponding to the input as determined by the at least one intent analyst; accepting from the training subsystem a training model used by a training automated speech recognizer (ASR), the training ASR generated responsive to the information and the intent and using the target vocabulary to interpret the input; accepting from the training ASR statistics generated responsive to the information; and training, via the statistics, a second model used by a real-time ASR in order to improve performance thereof.

Metadata:
- Claim Count in Document: 19.0
- Percentile: 97.0
- Lexical Diversity: 1.5
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15251868', '14050658', '12985174', '14958833', '13936440']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3538815707248591
- 35 USC 102 Novelty (BERT): 0.5931213451003783
- Combined Prediction Score: 0.3778055481624111
- Mean Citation Score: 450.357802
- Max Citation Score: 546.84546
- Similarity Product: 456.8978248561371

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test