PATENT CLAIM ANALYSIS

Application Number: 15986869
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-11
Patent Classification: ["455", "456300"]

Abstract:
A system for managing service metric data at a venue having customers and employees. The system can include a server device and a plurality of client devices. At least one of the client devices associated with a customer and at least one of the client devices associated with an employee. The server device and the plurality of client devices each including a processor and a computer readable storage medium. The computer readable storage medium of the server device can include instructions to cause the server device to receive a service request indicating a desired service for the customer and assign, using the server device, a service task to the employee by transmitting the service task via the network. The server can be configured to determine a response time for the service task, compare the response time to a predetermined service threshold time and generate service metric data.

Claim (Index 6):
The system for managing service metric data at a venue of  claim 1 , wherein the service request is assigned to the employee according to a predetermined customer profile.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 93.0
- Lexical Diversity: 2.4375
- Patent Class: 455.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['09159695', '14840263', '13690806', '09159404', '11270791']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.7529869288505472
- 35 USC 102 Novelty (BERT): 0.4810114168283786
- Combined Prediction Score: 0.7257893776483303
- Mean Citation Score: 184.579676
- Max Citation Score: 190.73224
- Similarity Product: 139.11132673783302

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test