PATENT CLAIM ANALYSIS

Application Number: 15944294
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265080"]

Abstract:
A method for mapping ready agents to incoming transactions has steps for (a) placing incoming transactions in a first queue managed by software executing from a machine-readable medium on a computerized appliance; (b) issuing a determined number of invitations in a period of time to agents known to be available to consider an invitation to interact with an incoming transaction; (c) placing identification of ready agents, who have accepted an invitation to interact, in a second queue managed by the software; (d) mapping transactions from the first queue to agents from the second queue; (e) monitoring changes in state of both the first and the second queues in the time period; and (f) adjusting determined number of invitations in step (b) in a manner to drive a chosen system performance metric toward a desired target value.

Claim (Index 12):
The system of  claim 9  wherein the performance metric is the average rate of transactions abandoned per time slot, and the algorithm determines the number of invitations to issue to maintain the average rate of transactions abandoned at a preselected value.

Metadata:
- Claim Count in Document: 32.0
- Percentile: 91.0
- Lexical Diversity: 2.07895
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12710544', '15594148', '12427172', '13705120', '12563341']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5817782534476669
- 35 USC 102 Novelty (BERT): 0.5589173160703484
- Combined Prediction Score: 0.5794921597099351
- Mean Citation Score: 318.581898
- Max Citation Score: 443.82077
- Similarity Product: 417.0751790203124

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test