PATENT CLAIM ANALYSIS

Application Number: 15903759
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2019-08
Patent Classification: ["379", "265120"]

Abstract:
A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to retrieve, store, and manage desktop analytic data that describes the current state of an agent's desktop. The current state of the agent's desktop can be reported to a contact center where that information can be used as additional information in assigning contacts to the agent. The contact may be sent to the agent having documentation or information readily accessible to response to the issue associated with the contact.

Claim (Index 8):
The agent computing system of  claim 7 , wherein the user interface comprises a first portion that indicates a relationship between the contact information and a contact currently being addressed by the agent computing system and a second portion that indicates a document or information displayed on the agent computing system.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 88.0
- Lexical Diversity: 1.74074
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['11359532', '15224298', '15224143', '12469523', '11229265']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5291208695585039
- 35 USC 102 Novelty (BERT): 0.4711614996291414
- Combined Prediction Score: 0.5233249325655677
- Mean Citation Score: 127.36963999999998
- Max Citation Score: 129.48666
- Similarity Product: 84.24321269227981

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test