PATENT CLAIM ANALYSIS

Application Number: 16134891
Application Type: Utility
Filing Date: 2018-09
Publication Date: 2019-01
Patent Classification: ["379", "265090"]

Abstract:
Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Claim (Index 8):
The system according to  claim 1 , wherein the call control apparatus is further configured to perform media negotiation based on a media capability of the thin client and a media capability of the call initializing apparatus, and send a media negotiation result to the thin client and the call initializing apparatus.

Metadata:
- Claim Count in Document: 32.0
- Percentile: 97.0
- Lexical Diversity: 2.73333
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['15457759', '14325000', '15095814', '12774744', '11280843']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5655858168931002
- 35 USC 102 Novelty (BERT): 0.5246960771172342
- Combined Prediction Score: 0.5614968429155135
- Mean Citation Score: 278.332476
- Max Citation Score: 360.4762
- Similarity Product: 328.5947176350832

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test