PATENT CLAIM ANALYSIS

Application Number: 15865198
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-06
Patent Classification: ["379", "265020"]

Abstract:
A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.

Claim (Index 2):
The method of  claim 1 , further comprising:\n accessing a service level agreement associated with the voice communications session; and determining an additional resource requirement for the voice communications session based on the service level agreement.

Metadata:
- Claim Count in Document: 47.0
- Percentile: 86.0
- Lexical Diversity: 2.41071
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14039524', '15088076', '13919136', '14221387', '13092090']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.566984549917066
- 35 USC 102 Novelty (BERT): 0.5450461346592906
- Combined Prediction Score: 0.5647907083912885
- Mean Citation Score: 335.184904
- Max Citation Score: 415.85556
- Similarity Product: 410.74682646224494

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test