PATENT CLAIM ANALYSIS

Application Number: 16180255
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265060"]

Abstract:
A system and method are disclosed for a communication analytics system comprising a communication device and a system analyzer and the system analyzer is configured to continuously monitor electronic communications over the one or more communication devices and identify one or more communication activities associated with the electronic communications. The system analyzer is further configured to translate the one or more communication activities into communication data, store the communication data in a database and identify one or more correlations from the communication data.

Claim (Index 10):
The method of  claim 9 , wherein the identified correlations comprise one or more of:\n call group; department; user; locations; employee role; agent; talk time; average talk time; call type; communication channel; and unique dials.

Metadata:
- Claim Count in Document: 53.0
- Percentile: 98.0
- Lexical Diversity: 2.04762
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15168636', '14687597', '15624401', '15701470', '12946791']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5294951694472159
- 35 USC 102 Novelty (BERT): 0.4669779779432738
- Combined Prediction Score: 0.5232434502968217
- Mean Citation Score: 137.53041399999998
- Max Citation Score: 240.03694
- Similarity Product: 227.57209106793164

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test