PATENT CLAIM ANALYSIS

Application Number: 16185755
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265120"]

Abstract:
A system for managing resource commitment in a contact center includes: a processor; and a memory, wherein the memory stores instructions that cause the processor to: receive over a shared data communications channel a request for contact center resources, wherein the request is for handling activities for the contact center. having an activity type; transmit a signal to initiate a raise round according to the request over the data communications channel to a pool of resources registered to communicate on the data communications channel; receive a plurality of volunteer signals from a plurality of volunteering resources from the pool of resources; select one or more of the plurality of the volunteering resources for fulfilling the request; and transmit a message to the selected volunteering resources for committing the selected volunteering resources to the request, wherein the committed resources are selected for routing an activity having the activity type.

Claim (Index 2):
The managed resource device of  claim 1 , wherein the signal corresponding to an initialization of a raise round further comprises a signal request for handling activities for the contact center having an activity type.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 98.0
- Lexical Diversity: 2.38806
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15282972', '14001031', '15714869', '15272304', '14663367']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.47671133904276
- 35 USC 102 Novelty (BERT): 0.5595924666551635
- Combined Prediction Score: 0.4849994518040004
- Mean Citation Score: 216.97348
- Max Citation Score: 454.71536
- Similarity Product: 333.1403432116889

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test