PATENT CLAIM ANALYSIS

Application Number: 16106491
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "265090"]

Abstract:
Systems and methods that enhance or route data messages, for example by optimizing transmission of data packets through a computer network between devices is provided. The intermediary device can receive a data message having a characteristic. A session management mechanism can identify, based on the characteristic of the message and a characteristic of a pre-existing session, a tuple. Based on the tuple, the session management mechanism can modify the pre-existing session to generate a modified pre-existing session that includes the data message. A session lobby mechanism can obtain an indication of the modified pre-existing session and can pool the modified pre-existing session with a plurality of additional sessions. Responsive to a selection received by the session assignment mechanism from a live interaction component of a contact center agent computing device, the session assignment mechanism can provide the modified pre-existing session to a contact center agent computing device.

Claim (Index 26):
The system of  claim 21 , comprising the intermediary device to:\n provide the modified first session to the contact center agent computing device as a display card for display juxtaposition on the user interface of the contact agent computing device with a plurality of additional display cards, the plurality of additional display cards each corresponding to a respective session.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 96.0
- Lexical Diversity: 2.19444
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15411321', '15692706', '15411424', '15411534', '12764633']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5644520893630757
- 35 USC 102 Novelty (BERT): 0.5358200090479885
- Combined Prediction Score: 0.5615888813315669
- Mean Citation Score: 287.294636
- Max Citation Score: 395.874
- Similarity Product: 331.8925763043165

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test