PATENT CLAIM ANALYSIS

Application Number: 15879734
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-07
Patent Classification: ["704", "009000"]

Abstract:
A computer-implemented method includes storing, by a computing device, a plurality of dialogues between user devices and an automated support application hosted by the computing device; determining, by the computing device, transitive relationships between the plurality of dialogues; and updating, by the computing device, a question mapping based on the determining the transitive relationships; and applying, the computing device, the updated question mapping to a subsequent support dialogue.

Claim (Index 14):
A computer program product for streamlining support dialogues, the computer program product comprising a computer readable non-transitory storage medium having program instructions embodied therewith, the program instructions executable by a computing device to cause the computing device to:\n receive, via an automated support application hosted by the computing device, an initial user input from a user via a user device; provide one or more follow-up questions based on receiving the initial user input and a question mapping; receive one or more follow-up responses to the one or more follow-up questions; store a dialogue, wherein the dialogue includes the initial user input, the one or more follow-up questions, and the one or more follow-up responses; determine a transitive relationship between the stored dialogue and one more previously stored dialogues; update the question mapping based on the determining the transitive relationships; and apply the updated question mapping to a subsequent support dialogue, wherein the determining the transitive relationships includes comparing dialogue graphs associated with the stored dialogue and the one more previously stored dialogues.

Metadata:
- Claim Count in Document: 40.0
- Percentile: 86.0
- Lexical Diversity: 2.10526
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['12985050', '14075796', '13145516', '14617305', '15816282']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2560305292595372
- 35 USC 102 Novelty (BERT): 0.4818253438294547
- Combined Prediction Score: 0.278610010716529
- Mean Citation Score: 191.775038
- Max Citation Score: 225.74608
- Similarity Product: 179.4082468706894

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test