PATENT CLAIM ANALYSIS

Application Number: 15892364
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265010"]

Abstract:
In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Claim (Index 1):
In a contact center, a system for processing communication events, comprising:\n an interaction server for managing events waiting to be routed; a routing server for routing the events; a rules engine; and a gateway server executing rules invocation logic and interacting with the rules engine; characterized in that the interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 88.0
- Lexical Diversity: 2.26154
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14149789', '14796899', '12339988', '12340937', '13689750']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6288941658279447
- 35 USC 102 Novelty (BERT): 0.5267126012691615
- Combined Prediction Score: 0.6186760093720663
- Mean Citation Score: 302.11734800000005
- Max Citation Score: 376.04208
- Similarity Product: 278.72939404349324

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test