PATENT CLAIM ANALYSIS

Application Number: 15870495
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["379", "265090"]

Abstract:
Systems and methods of facilitating computer telephone integration between customer relationship management (CRM) applications on client computing devices in a contact center environment are provided. A client computing device in the contact center environment can include a processor and memory. The client computing device can have a user workstation including a contact toolbar application and a CRM application to provide computer telephony integration data for display by the client computing device. The contact toolbar application can provide a connection point within the user workstation. The user workstation can establish an integration channel over a data network via the connection point between the contact toolbar application and the CRM application for real time exchange of the computer telephony integration data between the contact toolbar application and the CRM application.

Claim (Index 30):
The system of  claim 22 , comprising:\n a script to provide a concurrent display of the CRM application with a second CRM application, wherein the script is configured to:\n select a display format, from among a plurality of available display formats, for the concurrent display of the CRM application with the second CRM application; and \n cause the CRM application and the second CRM application to be displayed according to the selected display format.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 86.0
- Lexical Diversity: 2.21311
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15094510', '14202865', '13604356', '15409116', '13926945']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5711694675318036
- 35 USC 102 Novelty (BERT): 0.5377478866406343
- Combined Prediction Score: 0.5678273094426867
- Mean Citation Score: 283.193294
- Max Citation Score: 432.60806
- Similarity Product: 274.36966542607786

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test