PATENT CLAIM ANALYSIS

Application Number: 15955347
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265120"]

Abstract:
A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need.

Claim (Index 3):
A method for acquisitioning contact center resources to service contact center business comprising the steps:\n (a) accepting registration information from potential contact center resources and presenting for subscription one or more service opportunities to the registrants; (b) receiving and validating subscription requests relative to the one or more service opportunities; (c) reserving validated subscribers for potential activation during occurrence of one or more service opportunities; and (d) activating those subscribers in reserve to perform services according to need.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 91.0
- Lexical Diversity: 1.80702
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['11966854', '14161643', '14792582', '15237563', '15846105']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5732186897907008
- 35 USC 102 Novelty (BERT): 0.485528981795469
- Combined Prediction Score: 0.5644497189911776
- Mean Citation Score: 264.431794
- Max Citation Score: 297.80252
- Similarity Product: 278.5177785967612

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test