PATENT CLAIM ANALYSIS

Application Number: 15910828
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265090"]

Abstract:
A system and method for composing a routing strategy for a contact center via a graphical user interface. The graphical user interface provides a plurality of selectable blocks and a workspace for assembling selected ones of the plurality of blocks. Each of the plurality of blocks is associated with logic for managing an interaction with the contact center. A processor receives identification of one of the blocks and identification of a location in the workspace area relative to other blocks in the workspace area, and places the identified block in the identified location. The processor generates the routing strategy based on the blocks in the workspace area and location of the blocks relative to each other in the workspace area. The processor also stores a layout of the blocks in the workspace area as a routing diagram for the routing strategy. The processor activates the routing strategy for managing the inbound interaction according to the activated routing strategy.

Claim (Index 17):
The system of  claim 11 , wherein the instructions further cause the processor to:\n receive a user command to preview the routing strategy; and simulate an interaction managed according to the routing strategy.

Metadata:
- Claim Count in Document: 4.0
- Percentile: 90.0
- Lexical Diversity: 2.67742
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14086933', '14086936', '14086944', '14025806', '14582164']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6164570383423204
- 35 USC 102 Novelty (BERT): 0.6340602178925977
- Combined Prediction Score: 0.6182173562973481
- Mean Citation Score: 364.066992
- Max Citation Score: 514.26404
- Similarity Product: 459.2462819026256

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test