PATENT CLAIM ANALYSIS

Application Number: 16113425
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["455", "456100"]

Abstract:
Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Claim (Index 1):
A computer-implemented method comprising:\n detecting, by a computer device, a presence of a mobile device of a participant within a venue during a first event; detecting, by the computing device, at least one interaction event during the first event between the participant and a venue associate, wherein detecting the at least one interaction event comprises detecting that the mobile device of the participant is within a threshold distance of a mobile device of the venue associate; recording, by the computing device, first event data including interaction event data of the at least one interaction event; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event subsequent to the first event; and determining, by the computing device, one or more customer service parameters based on the first event data, including the interaction event data.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 96.0
- Lexical Diversity: 2.89655
- Patent Class: 455.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15399264', '15181037', '15334954', '13889168', '15216056']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6296803051643796
- 35 USC 102 Novelty (BERT): 0.582768837793175
- Combined Prediction Score: 0.6249891584272591
- Mean Citation Score: 237.991584
- Max Citation Score: 466.41382
- Similarity Product: 436.60047200168367

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test