PATENT CLAIM ANALYSIS

Application Number: 15758403
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-02
Patent Classification: ["704", "008000"]

Abstract:
Disclosed are a service request system and method using a service request device for a multiple language supported room, more particularly, a service request system and method using a service request device for a multiple language supported room, for allowing a user to make a request for a service selected by the user in the room in a language selected by the user. Here, an efficient operating process is provided by making a request for a service selected by a user in a room in a language selected by the user to remove a language barrier and to differentiate and call a service desired by a user according to an accurate intention, a service is immediately processed by calling a service to a corresponding employee when a service is called through a service request system, and convenience of a service is provided to allow a user to easily recognize a processing result when the service is requested.

Claim (Index 14):
A service request system for a multiple language supported room, comprising:\n a language selection unit ( 110 ) formed to enable a user to select a desired language; a service button unit ( 130 ) comprising a plurality of service buttons with a specific service being set for each button; a button selection controller ( 132 ) configured to determine whether any one of the service buttons included in the service button unit ( 130 ) is selected by the user for a predetermined time period or according to a predetermined rule and configured to generate button selection information and to transmit the button selection information to a voice output controller ( 140 ) upon determining that the predetermined time or the predetermined rule is satisfied; the voice output controller ( 140 ) configured to determine that a specific service button of the service button unit ( 130 ) is selected by the user upon receiving the button selection information from the button selection controller ( 132 ), configured to identify the selected service button using the button selection information, configured to extract voice data in the language selected through the language selection unit ( 110 ) among voice data corresponding to service content set to the selected service button, from a voice data memory ( 180 ), and configured to control a speaker unit ( 150 ) to output the voice data; the speaker unit ( 150 ) configured to output the voice data extracted by the voice output controller ( 140 ) under control of the voice output controller ( 140 ); a request result display ( 160 ) configured to display service processing state information indicating a current processing situation of the service requested by the user; a request information generation unit ( 170 ) configured to generate service request information indicating information on the service that is selected and requested by the user through the service button unit ( 130 ); the voice data memory ( 180 ) configured to store voice data for each language corresponding to the service content set for each of the plurality of service buttons included in the service button unit ( 130 ); and a communication unit ( 185 ) connected to a monitoring system ( 200 ) via wireless network communication and configured to transmit service request information to the monitoring system ( 200 ) or to receive processing state information from the monitoring system ( 200 ).

Metadata:
- Claim Count in Document: 92.0
- Percentile: 90.0
- Lexical Diversity: 2.79661
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['12234238', '12163243', '14194569', '10431626', '11803109']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2564443953767999
- 35 USC 102 Novelty (BERT): 0.4897809771426188
- Combined Prediction Score: 0.2797780535533818
- Mean Citation Score: 172.957638
- Max Citation Score: 183.64793
- Similarity Product: 117.62213326725006

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test