PATENT CLAIM ANALYSIS

Application Number: 16044732
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-01
Patent Classification: ["704", "009000"]

Abstract:
Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal, analyzing the dialogue and determining whether an abnormal situation has occurred, transmitting an assistance request including information regarding the dialogue to a human agent management apparatus when it is determined that the abnormal situation has occurred, receiving dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus, wherein the dialogue advancement guide information is configured using input data of a human agent input to a human agent terminal connected to the human agent management apparatus and configured to receive a task for processing the assistance request allocated by the human agent management apparatus, and continuing the dialogue using the dialogue advancement guide information.

Claim (Index 15):
The unmanned dialogue service apparatus of  claim 11 , wherein the abnormal-situation determiner is configured to:\n transmit or receive data constituting the dialogue to or from the user terminal; determine whether an abnormal situation has occurred; and switch into a mode for transmitting or receiving a message between a counselor terminal and the user terminal according to input of a counselor switching command of the human agent through the human agent terminal based on it being determined that the abnormal situation has occurred.

Metadata:
- Claim Count in Document: 30.0
- Percentile: 95.0
- Lexical Diversity: 2.32836
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['16045063', '15840295', '14243477', '12964866', '11510728']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2293420740187992
- 35 USC 102 Novelty (BERT): 0.5959003421344711
- Combined Prediction Score: 0.2659979008303664
- Mean Citation Score: 223.24268
- Max Citation Score: 512.3186
- Similarity Product: 438.7458691503048

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test