PATENT CLAIM ANALYSIS

Application Number: 15944472
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265070"]

Abstract:
Methods, behavioral assessment computer program products, and systems for analyzing electronic customer communication data, generating behavioral assessment data and displaying instructions to a user that include receiving electronic customer communication data from one or more servers configured to provide a user interface comprising a web site, web portal, or virtual portal or application, wherein the electronic communication data includes comments posted on an online forum; determining that the comments include bot comments; identifying a customer associated with the received electronic customer communication data; generating behavioral assessment data for the received electronic customer communication data for the identified customer; and displaying instructions to a user via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.

Claim (Index 24):
A system configured to analyze customer communications and display instructions to a user based on behavioral assessment data from the customer communications, which system comprises:\n a node comprising a processor and a non-transitory computer readable medium operably coupled thereto, the non-transitory computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, where the plurality of instructions comprises: instructions that, when executed, receive a plurality of types of electronic customer communication data, wherein at least one of the types of electronic communication data includes comments posted on an online forum; instructions that, when executed, determine that the comments comprise comments from a bot; instructions that, when executed, identify a customer associated with the received electronic communication data; instructions that, when executed, generate behavioral assessment data for the received electronic communication data for the identified customer by analyzing the received electronic communication data; and instructions that, when executed, generate and display a responsive communication via a reporting engine, wherein the responsive communication is based on the generated behavioral assessment data.

Metadata:
- Claim Count in Document: 71.0
- Percentile: 91.0
- Lexical Diversity: 2.1129
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15605333', '15224002', '14808092', '14049125', '13828864']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6035388171037874
- 35 USC 102 Novelty (BERT): 0.5509135715609196
- Combined Prediction Score: 0.5982762925495007
- Mean Citation Score: 377.160664
- Max Citation Score: 411.10287
- Similarity Product: 377.9403780125392

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test