PATENT CLAIM ANALYSIS

Application Number: 16238210
Application Type: Utility
Filing Date: 2019-01
Publication Date: 2019-05
Patent Classification: ["379", "088010"]

Abstract:
Microphone monitoring and analytics are provided. An initiation of a new contact session is determined that includes a communication interaction between a contact center agent (CCA) having a microphone and a contacting individual (CI). Prior to an end of the new contact session, a non-audio mode wherein audio signals received by the microphone are not communicated to the CI is determined. Audio signals received via the microphone during the non-audio mode are analyzed. An utterance spoken by the CCA is identified. Contact session metadata is generated based on the utterance. A contact session record that includes the contact session metadata is generated. The contact session record is stored.

Claim (Index 10):
The method of  claim 1 , wherein:\n identifying an utterance spoken by the CCA is based on analyzing the audio signals received via the microphone during the text-based mode and comprises identifying the utterance spoken by the CCA as a predetermined recording command to generated a post interaction recording of audio signals; and generating the contact session metadata based on the utterance further comprises generating an audio recording of the audio signals received via the microphone during at least a portion of the text-based mode.

Metadata:
- Claim Count in Document: 48.0
- Percentile: 99.0
- Lexical Diversity: 1.95161
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14755856', '14807301', '11616490', '15628616', '15639973']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5325586311118095
- 35 USC 102 Novelty (BERT): 0.570701311330422
- Combined Prediction Score: 0.5363728991336707
- Mean Citation Score: 233.46704800000003
- Max Citation Score: 500.214
- Similarity Product: 392.8693145238162

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test