PATENT CLAIM ANALYSIS

Application Number: 15902751
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265070"]

Abstract:
The disclosure is directed to automatically determining product feature requests by analyzing conversations of representatives with customers. A feedback identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of a feature request. A feature request is a request for adding a specified functionality to a product. The set of features is analyzed to generate a feedback manifest, which includes the feature request (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.

Claim (Index 26):
A system, comprising:\n a processor; a first component that is configured to extract multiple features from each of multiple recordings of conversations, wherein each conversation is associated with at least one of multiple customers and at least one of multiple representatives; a second component that is configured to analyze the features of each of the conversations to determine a first set of features that is indicative of a feature request for a product, wherein the feature request is a request made by a first customer of the multiple customers associated with the corresponding conversation for adding one or more functionalities to the product; and a third component that is configured to generate information regarding the feature request based on the set of features.

Metadata:
- Claim Count in Document: 71.0
- Percentile: 88.0
- Lexical Diversity: 1.85965
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15902808', '15854642', '15835807', '15817490', '15793691']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.519061827876288
- 35 USC 102 Novelty (BERT): 0.523558239238898
- Combined Prediction Score: 0.519511469012549
- Mean Citation Score: 308.889086
- Max Citation Score: 350.30325
- Similarity Product: 274.0143982302993

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test