PATENT CLAIM ANALYSIS

Application Number: 16038133
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-02
Patent Classification: ["379", "265110"]

Abstract:
A system for providing integrated contact information with search results, comprising a plurality of contact centers, each comprising at least a plurality of contact agents; a callback cloud, comprising at least a plurality of contact agents; a queue manager, comprising at least a software components operating and stored on a computing device; wherein the contact agents receive and respond to customer interactions; further wherein the queue manager monitors contact agent availability; further wherein the queue manager receives interaction requests; and further wherein the queue manager provides queue information to interaction requestors.

Claim (Index 4):
The system of  claim 3 , further wherein the queue manager provides interactive indicia with contact information based at least in part on agent availability information;\n wherein the third party Internet search engine presents the indicia with contact information and query results.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 95.0
- Lexical Diversity: 2.04
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14178589', '14073764', '15798394', '15169681', '14860673']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5225290007467404
- 35 USC 102 Novelty (BERT): 0.5558731681672714
- Combined Prediction Score: 0.5258634174887935
- Mean Citation Score: 289.9771580000001
- Max Citation Score: 416.50104
- Similarity Product: 414.4074150083828

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test