PATENT CLAIM ANALYSIS

Application Number: 16102465
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "088130"]

Abstract:
A method for communicating with a call center, is performed at a device having one or more processors and memory. The device establishes, by an audio and video client, a network session connection to the call center by using an audio and video server. The device receives, through the network session connection, a first-level voice menu sent by the call center. The device obtains a correspondence between visualized menus and voice menus of the call center. The device searches for a first visualized menu corresponding to the first-level voice menu according to the correspondence. The device presents the first visualized menu in a user interface of the audio and video client.

Claim (Index 2):
The method according to  claim 1 , further comprising:\n detecting user selection of a first option in the first visualized menu presented in the user interface of the audio and video client; and in response to detecting the user selection of the first option in the first visualized menu presented in the user interface of the audio and video client:\n displaying an information input interface, the information input interface comprising an input entry region for inputting any one of the following data: picture data, character data, video data, and audio data; and \n obtaining network address information of the call center.

Metadata:
- Claim Count in Document: 6.0
- Percentile: 96.0
- Lexical Diversity: 2.21818
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['11960103', '15480938', '11139882', '11113765', '15040659']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5389757665442144
- 35 USC 102 Novelty (BERT): 0.4836594917394152
- Combined Prediction Score: 0.5334441390637346
- Mean Citation Score: 225.906544
- Max Citation Score: 235.97203
- Similarity Product: 174.16681840163886

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test