PATENT CLAIM ANALYSIS

Application Number: 15977142
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265090"]

Abstract:
Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.

Claim (Index 3):
The method of  claim 2 , wherein the wait time comprises a first wait time and further comprising:\n determining a second wait time associated with the second queue; generating a routing message comprising the wait time and the second wait time; receiving a interaction preference associated with the incoming communication; and wherein the routing the incoming communication to the second queue is based at least in part on the interaction preference.

Metadata:
- Claim Count in Document: 65.0
- Percentile: 93.0
- Lexical Diversity: 1.38776
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14714939', '15413100', '12695382', '15922473', '15358312']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4884268856833551
- 35 USC 102 Novelty (BERT): 0.5018841262337483
- Combined Prediction Score: 0.4897726097383944
- Mean Citation Score: 159.90480199999996
- Max Citation Score: 219.61009
- Similarity Product: 129.74181617032468

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test