PATENT CLAIM ANALYSIS

Application Number: 15876885
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-01
Patent Classification: ["709", "227000"]

Abstract:
A system for integrated virtual assistant and contact center end-to-end functionality, which allows users to use their personal virtual assistant (such as SIRI, Amazon Alexa, Google Assistant, Cortana, and others) to extend functionality and communicate with other VA's and with contact centers through an interface, for services and functionality to be improved and automated.

Claim (Index 1):
A system for integrated virtual assistant and contact center end-to-end functionality, comprising:\n a network-connected virtual assistant computer comprising at least a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor, wherein the programming instructions, when operating on the processor, cause the processor to:\n receive a service request from a virtual assistant application operating on a user device over a network; \n connect to a contact center internal system via a network; \n exchange pre-configured information between the virtual assistant application to one or more contact center internal systems, the information associated to a user associated to the user device; \n determine missing information that is required by the one or more contact center internal systems that is not part of the pre-configured information; \n receive a response from a contact center internal system; and \n direct the virtual assistant application to request the missing information.

Metadata:
- Claim Count in Document: 5.0
- Percentile: 86.0
- Lexical Diversity: 1.42222
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15613168', '10837605', '14242868', '15789667', '12053229']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2486023174820661
- 35 USC 102 Novelty (BERT): 0.4517137021159192
- Combined Prediction Score: 0.2689134559454514
- Mean Citation Score: 117.34675959999998
- Max Citation Score: 125.01008
- Similarity Product: 95.15660872423172

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test