PATENT CLAIM ANALYSIS

Application Number: 15986621
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Claim (Index 9):
An arrangement comprising:\n a networked contact center that includes a plurality of communication layers, the communication layers including:\n at least one database in a storage layer, and \n platform machines in a platform layer, the platform machines including one or more central processing units and configured to share access to the storage layer; and \n at least one contact machine including a central processing unit and communicatively coupled to the platform machines, the contact machine configured and arranged to:\n receive a network communication, \n identify, based upon the received network communication, a particular platform machine of the platform machines in the platform layer, and \n route, in response to the identifying, the network communication to the particular platform machine, \n determine availability of platform resources associated with the particular platform machine based upon a contact parameter for each of the plurality of communication layers, and \n prevent, in response to determining that one of the platform resources is not available, the routing of the network communication to the particular platform machine.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 93.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15070961', '12201639', '15250126', '14505989', '14496137']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.549208494200649
- 35 USC 102 Novelty (BERT): 0.4826108169846944
- Combined Prediction Score: 0.5425487264790536
- Mean Citation Score: 250.962884
- Max Citation Score: 281.2295
- Similarity Product: 264.9422856844962

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test