PATENT CLAIM ANALYSIS

Application Number: 15888396
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265090"]

Abstract:
Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.

Claim (Index 14):
The system of  claim 13  further comprising an agent bonding service, the agent bonding service comprising:\n a processor; and \n a memory coupled with the processor and comprising a set of instructions stored therein which, when executed by the processor, causes the processor to bond an agent of the contact center to a voice call by:\n receiving, from the device, a request for the voice call with the agent of the contact center, the request received after the device has been redirected to the mobile web and including parameters defining a context of the request; \n querying the contact center for an available agent based on the parameters defining the context of the request; \n receiving, from the contact center, an indication of an available agent or an estimated wait time until an agent is available; \n in response to receiving the indication of the available agent, initiating the voice call between the device and the available agent and launching a mobile call continuity service; and \n in response to receiving the estimated wait time until the agent is available, providing the received estimated wait time.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 88.0
- Lexical Diversity: 1.88
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15333397', '12710828', '13582797', '14477824', '12956251']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4960618943437542
- 35 USC 102 Novelty (BERT): 0.5553940120138761
- Combined Prediction Score: 0.5019951061107665
- Mean Citation Score: 224.470786
- Max Citation Score: 444.61926
- Similarity Product: 390.7867559045291

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test