PATENT CLAIM ANALYSIS

Application Number: 16106491
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "265090"]

Abstract:
Systems and methods that enhance or route data messages, for example by optimizing transmission of data packets through a computer network between devices is provided. The intermediary device can receive a data message having a characteristic. A session management mechanism can identify, based on the characteristic of the message and a characteristic of a pre-existing session, a tuple. Based on the tuple, the session management mechanism can modify the pre-existing session to generate a modified pre-existing session that includes the data message. A session lobby mechanism can obtain an indication of the modified pre-existing session and can pool the modified pre-existing session with a plurality of additional sessions. Responsive to a selection received by the session assignment mechanism from a live interaction component of a contact center agent computing device, the session assignment mechanism can provide the modified pre-existing session to a contact center agent computing device.

Claim (Index 28):
The system of  claim 21 , wherein the data message is a first data message, comprising:\n the intermediary device to:\n receive, via the electronic communications network, a second data message having a second characteristic, \n determine from the first characteristic and the second characteristic that the first data message and the second data message both originated from the client computing device, and \n responsive to the determination that the first data message and the second data message both originated from the client computing device, determine that the second data message corresponds to the first session.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 96.0
- Lexical Diversity: 2.19444
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15411321', '15692706', '15411424', '15411534', '12764633']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5641282918083615
- 35 USC 102 Novelty (BERT): 0.5362042574030332
- Combined Prediction Score: 0.5613358883678288
- Mean Citation Score: 287.294636
- Max Citation Score: 395.874
- Similarity Product: 340.10605968475346

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test