PATENT CLAIM ANALYSIS

Application Number: 15944294
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265080"]

Abstract:
A method for mapping ready agents to incoming transactions has steps for (a) placing incoming transactions in a first queue managed by software executing from a machine-readable medium on a computerized appliance; (b) issuing a determined number of invitations in a period of time to agents known to be available to consider an invitation to interact with an incoming transaction; (c) placing identification of ready agents, who have accepted an invitation to interact, in a second queue managed by the software; (d) mapping transactions from the first queue to agents from the second queue; (e) monitoring changes in state of both the first and the second queues in the time period; and (f) adjusting determined number of invitations in step (b) in a manner to drive a chosen system performance metric toward a desired target value.

Claim (Index 10):
The system of  claim 9  wherein an algorithm determines the number of invitations to issue, and the algorithm incorporates a known number of transactions received in the time period.

Metadata:
- Claim Count in Document: 32.0
- Percentile: 91.0
- Lexical Diversity: 2.07895
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12710544', '15594148', '12427172', '13705120', '12563341']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.586340288177631
- 35 USC 102 Novelty (BERT): 0.5496467010100407
- Combined Prediction Score: 0.582670929460872
- Mean Citation Score: 318.581898
- Max Citation Score: 443.82077
- Similarity Product: 342.54567670491275

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test