PATENT CLAIM ANALYSIS

Application Number: 16406157
Application Type: Utility
Filing Date: 2019-05
Publication Date: 2019-08
Patent Classification: ["705", "007390"]

Abstract:
A computer-implemented method for analyzing customer satisfaction is presented. The computer-implemented method may include capturing visual images related to individuals and order consumables, determining, by a processor, at least one measurable metric to predict variations indicating different satisfaction levels, and dynamically refining parameters if the variations exceed one or more thresholds. The computer-implemented method further includes receiving the captured visual images of the individuals and the order consumables by least one camera in communication with the processor.

Claim (Index 11):
A system for analyzing customer satisfaction at a restaurant, comprising:\n at least one camera to capture before and after images compared based on facial expressions and hand gestures of customers and compared based on content and consumption levels of order consumables; and a processor coupled to the at least one camera to apply at least one measurable metric to predict facial expression and hand gesture variations indicating different satisfaction levels related to at least order consumables and server experience and to dynamically refine menu and price parameters, in real-time, if the facial expression and hand gesture variations exceed one or more facial expression and hand gesture thresholds, wherein a predetermined weight is assigned to the one or more measurable metrics and a customer satisfaction map is created.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 100.0
- Lexical Diversity: 1.52727
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15221185', '15382110', '16010277', '14312795', '15969640']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.0972408624303851
- 35 USC 102 Novelty (BERT): 0.5532246141025942
- Combined Prediction Score: 0.142839237597606
- Mean Citation Score: 205.15698000000003
- Max Citation Score: 415.56888
- Similarity Product: 382.39414395549767

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test