PATENT CLAIM ANALYSIS

Application Number: 16386499
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-08
Patent Classification: ["379", "265030"]

Abstract:
Content, such as communications, can be searched by their acoustic characteristics, among others. A method may include analyzing a plurality of content for at least one of a language characteristic or a non-word symbol within a text of the plurality of content, and an acoustic characteristic, searching the plurality of content using a search string comprising at least one of a language characteristic, or a non-word symbol, and an acoustic characteristic, and presenting a subset of the plurality of content ranked according to a match with the search string. In some cases, a category label is determined for the content and is also used in the search string.

Claim (Index 19):
The method of  claim 15 , wherein the metadata are at least one of a speaker name, speaker type, communication type, an agent data, an agent grouping, a call handling location, a time and date of call, a department, a skill or queue, a pertinent IVR path data, another category or not another category, or a call length.

Metadata:
- Claim Count in Document: 47.0
- Percentile: 100.0
- Lexical Diversity: 2.0
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15194742', '16386506', '16386467', '16386511', '12414682']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6733148860554082
- 35 USC 102 Novelty (BERT): 0.6021898376145645
- Combined Prediction Score: 0.6662023812113238
- Mean Citation Score: 412.256418
- Max Citation Score: 485.7524
- Similarity Product: 460.8343204731941

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test