PATENT CLAIM ANALYSIS

Application Number: 15968632
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-08
Patent Classification: ["379", "266010"]

Abstract:
A system and method for establishing contact between a customer contact center agent and a customer based on customer availability information. A plurality of communication channels that may be used to communicate with the customer is monitored by the contact center. The availability of the customer is identified for each of the plurality of communication channels and user availability data is dynamically adjusted for each of the plurality of communication channels. The user availability data is provided to a contact center agent handling, for example, an offline task involving the customer. The contact center agent may use the availability data to establish contact with the customer to better handle the offline task.

Claim (Index 10):
The method of  claim 9  further comprising:\n transmitting a request to the end user over the one of the plurality of communication channels, wherein the establishing the contact between the contact center agent device and the end user is based on acceptance of the request by the end user.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 93.0
- Lexical Diversity: 2.33333
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['13668048', '14633064', '12839693', '15253784', '14618727']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5285742190715033
- 35 USC 102 Novelty (BERT): 0.4913767913109627
- Combined Prediction Score: 0.5248544762954492
- Mean Citation Score: 233.061556
- Max Citation Score: 291.76895
- Similarity Product: 260.14415598196985

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test