PATENT CLAIM ANALYSIS

Application Number: 15897967
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265130"]

Abstract:
A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the interaction. The processor identifies a routing point for routing the interaction based on the received data. The routing point is associated with routing logic controlled by a customer instead of the contact center. The processor routes the interaction to the identified routing point for giving the customer control of the routing of the interaction.

Claim (Index 20):
The method of  claim 17 , wherein the software application is transmitted to the customer end user device in response to identifying the customer as belonging to a particular customer segment.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 88.0
- Lexical Diversity: 2.18182
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14470898', '15594211', '15253784', '15272304', '15253798']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5513606316932314
- 35 USC 102 Novelty (BERT): 0.509570895237997
- Combined Prediction Score: 0.5471816580477079
- Mean Citation Score: 250.150082
- Max Citation Score: 330.615
- Similarity Product: 304.9828438460827

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test