PATENT CLAIM ANALYSIS

Application Number: 16275432
Application Type: Utility
Filing Date: 2019-02
Publication Date: 2019-06
Patent Classification: ["705", "319000"]

Abstract:
A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.

Claim (Index 1):
A method for utilizing a social network assistance system to prevent duplicative responses to a social media post associated with the public social media account, the method comprising:\n receiving, at a streamer module of the social network assistance system, via a streaming application programming interface (API) made available by a social network and over a first computer network, a social media post associated with the public social media account, wherein the social network assistance system is configured with a plurality of users capable of interacting with the public social media account thereby, wherein the plurality of users interact with the social network assistance system via a plurality of user computing devices, and wherein the social network assistance system comprises:\n the streamer module that retrieves social media posts from the public social media account via the streaming API; \n a data module that stores and retrieves the social media posts in an electronic social media post database; and \n a web module that facilitates interaction with the social network assistance system by the plurality of social network assistance system users; and \n avoiding duplicative processing and data incoherency between the user computing devices by locking, via an access control mechanism in the social network assistance system, the social media post so that only one user of the plurality of social network assistance system users interacts with the social media post.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 99.0
- Lexical Diversity: 1.44643
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14323222', '14798159', '13865429', '14451632', '15336881']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1085749563360499
- 35 USC 102 Novelty (BERT): 0.5200628168216943
- Combined Prediction Score: 0.1497237423846144
- Mean Citation Score: 220.586948
- Max Citation Score: 344.50342
- Similarity Product: 305.59474737778305

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test