PATENT CLAIM ANALYSIS

Application Number: 16051322
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265010"]

Abstract:
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Claim (Index 4):
The method of  claim 1 , wherein providing the current interaction metric comprises:\n querying a metric interface hierarchy to obtain a subhierarchy having an ordered set of nodes; and generating a graphical user interface by adding a plurality of visualizations from each node of the subhierarchy according to the ordered set of nodes and a general layout.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 95.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15633697', '15633699', '15582519', '15221392', '15421293']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5144970262555868
- 35 USC 102 Novelty (BERT): 0.5411334112265936
- Combined Prediction Score: 0.5171606647526875
- Mean Citation Score: 262.982732
- Max Citation Score: 386.78732
- Similarity Product: 377.84007641870016

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test