PATENT CLAIM ANALYSIS

Application Number: 16058044
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["709", "203000"]

Abstract:
A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.

Claim (Index 3):
The system of  claim 1 , wherein the interactive prompt comprises an option to select a desired callback time from a list of available callback times, the list of available callback times being based at least in part on the determined callback availability.

Metadata:
- Claim Count in Document: 32.0
- Percentile: 96.0
- Lexical Diversity: 1.57143
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['16038133', '13659902', '14178589', '15271168', '14860673']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3092959576106896
- 35 USC 102 Novelty (BERT): 0.5086554321609237
- Combined Prediction Score: 0.329231905065713
- Mean Citation Score: 237.41472400000004
- Max Citation Score: 264.1966
- Similarity Product: 163.33835442726613

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test