PATENT CLAIM ANALYSIS

Application Number: 15758403
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-02
Patent Classification: ["704", "008000"]

Abstract:
Disclosed are a service request system and method using a service request device for a multiple language supported room, more particularly, a service request system and method using a service request device for a multiple language supported room, for allowing a user to make a request for a service selected by the user in the room in a language selected by the user. Here, an efficient operating process is provided by making a request for a service selected by a user in a room in a language selected by the user to remove a language barrier and to differentiate and call a service desired by a user according to an accurate intention, a service is immediately processed by calling a service to a corresponding employee when a service is called through a service request system, and convenience of a service is provided to allow a user to easily recognize a processing result when the service is requested.

Claim (Index 1):
A service request system for a multiple language supported room, comprising:\n a service request device ( 100 ) installed in a room and configured to, in response to a desired language and service being selected by a user and a request for a specific service being made, notify the user about information on the selected service using the language selected by the user, to generate service request information corresponding to the service requested by the user, to transmit the generated service request information to a monitoring system ( 200 ), to receive service processing state information of the requested service from the monitoring system ( 200 ), and to display a processing result of the requested service through a request result display ( 160 ); the monitoring system ( 200 ) configured to transmit the service request information transmitted from the service request device ( 100 ) to an employee terminal ( 300 ), and to generate the service processing state information of the requested service based on service processing result information indicating that processing of the requested service is scheduled or completed and to transmit the service processing state information to the service request device ( 100 ), in response to the service processing result information being received from a specific employee terminal ( 300 ); and a plurality of employee terminals ( 300 ) configured to receive the service request information from the monitoring system ( 200 ) and comprising an application installed therein to perform a function of generating service processing result information on a service request corresponding to the received service request information and transmitting the service processing result information to the monitoring system ( 200 ).

Metadata:
- Claim Count in Document: 92.0
- Percentile: 90.0
- Lexical Diversity: 2.79661
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['12234238', '12163243', '14194569', '10431626', '11803109']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.256995593148872
- 35 USC 102 Novelty (BERT): 0.4869765037831046
- Combined Prediction Score: 0.2799936842122952
- Mean Citation Score: 172.957638
- Max Citation Score: 183.64793
- Similarity Product: 121.14532150334716

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test