PATENT CLAIM ANALYSIS

Application Number: 15964259
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265130"]

Abstract:
A customer contact system receives a customer inquiry from a customer. Availability of different types of resources for handling the customer inquiry is used to calculate a ranking for the different types of resources for handling the customer inquiry. A type of resource with the highest rank is offered to the customer in order to resolve the customer inquiry.

Claim (Index 2):
The method of  claim 1 ,\n wherein the ranking further uses metrics for content of the customer inquiry, previous communications from the customer, and relative costs of each of the different communication channels for handling the customer inquiry, and wherein the predictive model is optimized to reflect results for previous customer inquiries.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 91.0
- Lexical Diversity: 2.0
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14835246', '13782522', '15201243', '15476621', '14282071']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.471042216389173
- 35 USC 102 Novelty (BERT): 0.514162932213011
- Combined Prediction Score: 0.4753542879715567
- Mean Citation Score: 172.35105
- Max Citation Score: 328.62445
- Similarity Product: 324.31879451453693

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test