PATENT CLAIM ANALYSIS

Application Number: 15986621
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Claim (Index 12):
The arrangement of  claim 10 , wherein the at least one contact machine is further configured and arranged to maintain the bucket values by decrementing, after a communication is allowed, corresponding bucket values by a selected value.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 93.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15070961', '12201639', '15250126', '14505989', '14496137']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.578752114474263
- 35 USC 102 Novelty (BERT): 0.4831568137103252
- Combined Prediction Score: 0.5691925843978692
- Mean Citation Score: 250.962884
- Max Citation Score: 281.2295
- Similarity Product: 271.9328198019564

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test