PATENT CLAIM ANALYSIS

Application Number: 15880514
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["704", "244000"]

Abstract:
A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Claim (Index 29):
A method for providing searchable call indexes, comprising:\n storing one or more indexes in a searchable database; determining a search query by which to search the one or more indexes; searching received call information based on the one or more indexes using the search query to identify search results including a subset of the received call information; associating the search results with an identifier unique to each incoming call in the received call information, the identifier being associated with call data; verifying the associated identifier, based on a determined percentage of calls falling within the search results; and locating, based on the associated identifier, at least one of customers, agents, and a vendor location associated with the search results.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 1.78125
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14546921', '15253775', '15285373', '11617174', '13610601']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2722066945234506
- 35 USC 102 Novelty (BERT): 0.5366010310102328
- Combined Prediction Score: 0.2986461281721289
- Mean Citation Score: 256.385168
- Max Citation Score: 382.52405
- Similarity Product: 284.8697012536824

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test