PATENT CLAIM ANALYSIS

Application Number: 16048526
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["704", "009000"]

Abstract:
A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.

Claim (Index 20):
The computer-implemented method of  claim 1 , wherein the utterance level, the turn level, and the complexity of the dialogue are calculated and directly used as a dialogue corpus to automatically learn the domain-dependent terms and the domain-independent terms and uses them along with language terms and keywords for the complexity calculation.

Metadata:
- Claim Count in Document: 4.0
- Percentile: 95.0
- Lexical Diversity: 1.625
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15582096', '15005133', '15467291', '15997032', '15406425']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2693426184731406
- 35 USC 102 Novelty (BERT): 0.4887299535731667
- Combined Prediction Score: 0.2912813519831432
- Mean Citation Score: 176.012418
- Max Citation Score: 260.49225
- Similarity Product: 230.5350798100233

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test