PATENT CLAIM ANALYSIS

Application Number: 16048526
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["704", "009000"]

Abstract:
A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.

Claim (Index 12):
The computer program product of  claim 11 , further comprising determining a reason for the complexity of the dialogue, and\n wherein the complexity is computed by computing the complexity of the dialogue at the dialogue level based on the utterance level complexity and the turn level complexity.

Metadata:
- Claim Count in Document: 4.0
- Percentile: 95.0
- Lexical Diversity: 1.625
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15582096', '15005133', '15467291', '15997032', '15406425']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2460016431223158
- 35 USC 102 Novelty (BERT): 0.4902326000123134
- Combined Prediction Score: 0.2704247388113155
- Mean Citation Score: 176.012418
- Max Citation Score: 260.49225
- Similarity Product: 219.0962060813605

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test