PATENT CLAIM ANALYSIS

Application Number: 16194188
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-05
Patent Classification: ["379", "265120"]

Abstract:
Apparatus and methods consistent with the present disclosure route electronic communications to an appropriate resource that can efficiently and effectively provide responses to inquires included in or that are associated with a particular electronic communication. Methods and apparatus consistent with the present disclosure may be optimized for various different types of communication mediums with different sets of capabilities, requirements, or constraints by evaluating data that may be associated with historical information or with a stream of information.

Claim (Index 15):
An apparatus for routing communications, the apparatus comprising:\n a memory; and a processor that: receives a request from a computing device associated with a requestor that is associated with a first type of communication channel, receives information included in a set of communications with the requestor computing device, calculates an emotional exhaustion score, the calculation based on the received information included in the set of communications, identifies that the emotional exhaustion score has at least met an emotional exhaustion threshold, and initiates a corrective action based on the emotional exhaustion score at least meeting the exhaustions threshold.

Metadata:
- Claim Count in Document: 6.0
- Percentile: 98.0
- Lexical Diversity: 1.5283
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14051937', '15431563', '15865142', '15980995', '15612919']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.516646219564973
- 35 USC 102 Novelty (BERT): 0.4789180204859365
- Combined Prediction Score: 0.5128733996570694
- Mean Citation Score: 166.49327799999998
- Max Citation Score: 170.20241
- Similarity Product: 110.36540204758286

Labels:
- Claim Label 101: 0
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test