PATENT CLAIM ANALYSIS

Application Number: 15960791
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["704", "009000"]

Abstract:
Linguistic analysis based correlation of distinct events is provided. In examples, trouble shooting tickets may be received over a time period. A linguistic analysis may be performed on one or more portions of the one or more comments using a linguistic model and a similarity score may be computed for one or more keywords within the one or more portions of the one or more comments based on criteria associated with each of the keywords. The similarity score for each of the keywords may be compared to a validation threshold and if the similarity score for a subset of the keywords within a trouble shooting ticket exceeds the validation threshold, the trouble shooting ticket may be validated as associated with the incident. If a number of trouble shooting tickets are validated as being associated with the incident exceeds a service outage threshold, an alert may be issued for the service outage.

Claim (Index 18):
A computer-readable memory device with instructions stored thereon to detect a service outage, the instructions comprising:\n monitoring troubleshooting tickets associated with one or more incidents, wherein the monitored troubleshooting tickets include an instant messaging communication, an email communication, a text message, an audio message, a video message, or a graphical message between a user and a technical support personnel or between two technical support personnel; performing a linguistic analysis on at least a portion of each troubleshooting ticket such that differently worded comments associated with a same incident are determined as being associated with the same incident based on a determination of a similarity of a keyword within each troubleshooting ticket to a predefined keyword, wherein a linguistic model used for the linguistic analysis is trained based on the monitored troubleshooting tickets; and in response to determining that a number of the monitored troubleshooting tickets determined as being associated with the same incident exceed a service outage threshold, issuing an alert for the service outage.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 91.0
- Lexical Diversity: 2.37313
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15131051', '13672365', '14194983', '13409514', '13667987']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2400900154418764
- 35 USC 102 Novelty (BERT): 0.526638923490185
- Combined Prediction Score: 0.2687449062467072
- Mean Citation Score: 173.256013
- Max Citation Score: 357.58728
- Similarity Product: 323.69397537448884

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test