PATENT CLAIM ANALYSIS

Application Number: 16392972
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-08
Patent Classification: ["379", "265090"]

Abstract:
Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.

Claim (Index 1):
A support system for diagnosing and resolving a mal-function in a user's equipment, the support system comprising a computerized system configured to receive imagery data of said user's equipment, said computerized system comprising:\n an image recognition module configured and operable to process said imagery data and identify in it at least one property of a setup configuration of said equipment and generate setup configuration data indicative thereof; and a processor utility configured and operable to compare said setup configuration data with reference data indicative of one or more improperly setup properties, match said at least one identified setup configuration property with at least one of the improperly setup properties in said reference data, determine at least one improperly setup property associated with said mal-function of said user's equipment, and provide instructions data for resolving said mal-function.

Metadata:
- Claim Count in Document: 42.0
- Percentile: 100.0
- Lexical Diversity: 1.93548
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15366483', '16196818', '14544807', '15731201', '14506918']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5229148447388141
- 35 USC 102 Novelty (BERT): 0.5687026790399528
- Combined Prediction Score: 0.527493628168928
- Mean Citation Score: 241.8194792
- Max Citation Score: 458.81772
- Similarity Product: 455.7788745664859

Labels:
- Claim Label 101: 0
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test