PATENT CLAIM ANALYSIS

Application Number: 16106491
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "265090"]

Abstract:
Systems and methods that enhance or route data messages, for example by optimizing transmission of data packets through a computer network between devices is provided. The intermediary device can receive a data message having a characteristic. A session management mechanism can identify, based on the characteristic of the message and a characteristic of a pre-existing session, a tuple. Based on the tuple, the session management mechanism can modify the pre-existing session to generate a modified pre-existing session that includes the data message. A session lobby mechanism can obtain an indication of the modified pre-existing session and can pool the modified pre-existing session with a plurality of additional sessions. Responsive to a selection received by the session assignment mechanism from a live interaction component of a contact center agent computing device, the session assignment mechanism can provide the modified pre-existing session to a contact center agent computing device.

Claim (Index 31):
A method of managing text based data messages, comprising:\n receiving, by an intermediary device arranged in a data communication path between an electronic communications network and a client computing device, a data message having a characteristic, identifying, by the intermediary device, a presence of a subject matter match between subject matter of the data message and a subject matter of a first session and absence of a subject matter match between the subject matter of the data message and subject matter of a second session; identifying, by the intermediary device, a correspondence based on the characteristic of the data message and a characteristic of the first session, the correspondence and the subject matter match indicating that the data message refers to the first session, the absence of the subject matter match indicating that the data message does not refer to the second session; and modifying, by the intermediary device, to provide for display on a user interface of a contact center agent computing device, the first session to generate a modified first session that includes the data message responsive to identifying the correspondence and the presence of the subject matter indicating that the data message refers to the first session.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 96.0
- Lexical Diversity: 2.19444
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15411321', '15692706', '15411424', '15411534', '12764633']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5649596684560925
- 35 USC 102 Novelty (BERT): 0.5352174665196772
- Combined Prediction Score: 0.561985448262451
- Mean Citation Score: 287.294636
- Max Citation Score: 395.874
- Similarity Product: 319.0140833480358

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test