PATENT CLAIM ANALYSIS

Application Number: 15903759
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2019-08
Patent Classification: ["379", "265120"]

Abstract:
A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to retrieve, store, and manage desktop analytic data that describes the current state of an agent's desktop. The current state of the agent's desktop can be reported to a contact center where that information can be used as additional information in assigning contacts to the agent. The contact may be sent to the agent having documentation or information readily accessible to response to the issue associated with the contact.

Claim (Index 1):
An agent computing system, comprising:\n a processor; and a computer readable medium storing computer-readable instructions which, when executed by the processor, cause the processor to:\n generate state information; \n store the state information into memory; \n send the state information to an analytics computing system via a network connection; and \n in response to sending the state information, receive a contact assignment from a contact center computer system, wherein the contact assignment is assigned to the agent computing system based at least in part on the state information sent to the analytics computing system.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 88.0
- Lexical Diversity: 1.74074
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['11359532', '15224298', '15224143', '12469523', '11229265']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5023599343439974
- 35 USC 102 Novelty (BERT): 0.4581841050605693
- Combined Prediction Score: 0.4979423514156546
- Mean Citation Score: 127.36963999999998
- Max Citation Score: 129.48666
- Similarity Product: 91.63082664793968

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test