PATENT CLAIM ANALYSIS

Application Number: 16038133
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-02
Patent Classification: ["379", "265110"]

Abstract:
A system for providing integrated contact information with search results, comprising a plurality of contact centers, each comprising at least a plurality of contact agents; a callback cloud, comprising at least a plurality of contact agents; a queue manager, comprising at least a software components operating and stored on a computing device; wherein the contact agents receive and respond to customer interactions; further wherein the queue manager monitors contact agent availability; further wherein the queue manager receives interaction requests; and further wherein the queue manager provides queue information to interaction requestors.

Claim (Index 6):
The method of  claim 5 , further comprising the steps of:\n providing an indicia of estimated wait time, based at least in part on the agent availability information obtained by the queue manager from the plurality of contact centers, to the third party Internet search engine.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 95.0
- Lexical Diversity: 2.04
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14178589', '14073764', '15798394', '15169681', '14860673']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4928045887413821
- 35 USC 102 Novelty (BERT): 0.5536343782069111
- Combined Prediction Score: 0.4988875676879351
- Mean Citation Score: 289.9771580000001
- Max Citation Score: 416.50104
- Similarity Product: 414.7914887182188

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test