PATENT CLAIM ANALYSIS

Application Number: 16114511
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "265020"]

Abstract:
Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system including determining results for a first plurality of contact-agent interactions, determining results for a second plurality of contact-agent interactions, and determining combined results across the first and second pluralities of contact-agent interactions corrected for a Yule-Simpson effect.

Claim (Index 10):
The system of  claim 9 , wherein the first benchmark indicates that the second pairing strategy outperformed the first pairing strategy, and wherein the second benchmark indicates that the first pairing strategy outperformed the second pairing strategy.

Metadata:
- Claim Count in Document: 6.0
- Percentile: 96.0
- Lexical Diversity: 1.82927
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15633162', '15251591', '15807215', '15221698', '15691163']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5714931848542422
- 35 USC 102 Novelty (BERT): 0.5535044426843354
- Combined Prediction Score: 0.5696943106372515
- Mean Citation Score: 354.502882
- Max Citation Score: 445.3935
- Similarity Product: 325.327821603477

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test