PATENT CLAIM ANALYSIS

Application Number: 16201758
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["709", "203000"]

Abstract:
A system and method for multi-language phrase identification within spoken interaction audio capable of adjusting for regional pronunciation (accents), cadence differences, and homologues. In this system, a spoken interaction audio data store supplies spoken audio data such as contact center call recordings to be analyzed for a specific phrase or set of phrases. Phrases are entered as natural language text and converted to the phonemes representative of the phrase audio using the invention's language packs and stored in a data store. Spoken interaction and phrase audio are converted to a digital format allowing comparison using multiple characteristics. Phrase matches are stored for subsequent post analysis display and analytics generation.

Claim (Index 1):
A system for phrase identification and phrase usage display within streams of spoken audio comprising:\n a database which contains language packs containing standard generated waveforms and regional packs containing specialty waveforms for regional pronunciations, cadence differences, and homologues; and an audio analysis engine comprising at least a plurality of programming instructions stored in the memory of, and operating on at least one processor of, a computing device, wherein the plurality of programming instructions, when operating on the processor, cause the computing device to:\n retrieve language packs and regional packs from the database; \n receive streams of spoken audio data; \n allow pre-selection of keywords and phrases as being of interest to a reviewer within a current audio analysis; \n compare the waveforms in the language packs and regional packs to a plurality of audio segments within the streams of spoken audio data to identify a plurality of phonemes for phrases pre-selected as of interest; and \n place a reference for each instance of each phrase pre-selected as of interest into a metadata record for each stream of spoken audio data that has undergone the current audio analysis; and \n an interaction manager comprising at least a plurality of programming instructions stored in the memory of, and operating on at least one processor of, a computing device, wherein the plurality of programming instructions, when operating on the processor, cause the computing device to:\n store in the database phoneme records for all phrases pre-selected as of interest, each phoneme record associated with a human selectable identifier unique for the phrase pre-selected as of interest that it embodies; \n supply the phoneme records for all phrases pre-selected as of interest to the audio analysis engine as requested; and \n display the streams of spoken audio in which phrases pre-selected as of interest were identified.

Metadata:
- Claim Count in Document: 41.0
- Percentile: 98.0
- Lexical Diversity: 1.6
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15478108', '09971012', '14067732', '14150628', '10399298']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2895233761861359
- 35 USC 102 Novelty (BERT): 0.4707862020184718
- Combined Prediction Score: 0.3076496587693695
- Mean Citation Score: 196.613928
- Max Citation Score: 204.04492
- Similarity Product: 163.3531438670874

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test