PATENT CLAIM ANALYSIS

Application Number: 16051322
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265010"]

Abstract:
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Claim (Index 18):
The system of  claim 14 , wherein the operations further comprise:\n determining a target for a number of agents for the call center group of the plurality of call center groups by:\n selecting a first number of agents; \n obtaining a first estimated metric matching the first number of agents; \n comparing the first estimated metric with a threshold to obtain a difference; \n incrementing the first number of agents based on a percentage of the difference to obtain a second number of agents; and \n selecting the second number of agents as the target for the number of agents when a second estimated metric obtained for the second number of agents satisfies the threshold.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 95.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15633697', '15633699', '15582519', '15221392', '15421293']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5165545832177679
- 35 USC 102 Novelty (BERT): 0.5393916303390156
- Combined Prediction Score: 0.5188382879298927
- Mean Citation Score: 262.982732
- Max Citation Score: 386.78732
- Similarity Product: 319.164708954072

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test