PATENT CLAIM ANALYSIS

Application Number: 15922784
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265090"]

Abstract:
An apparatus is provided and includes a processor and a memory, the memory storing instructions that when executed from a non-transitory physical medium by the processor cause the processor to detect when a request for interaction that is configured for a scheduled processing is received or otherwise registered at a service access point associated with a contact center, identify schedule data from the request and add the schedule data along with a request identification and a location identifier to a scheduling and reporting application, consult a contact center interaction routing system in response to determining that the scheduled interaction request is to be processed, and route or cause processing of the interaction request based on the schedule data. According to one embodiment, the schedule data includes a scheduled time and date for processing the request.

Claim (Index 10):
An apparatus comprising:\n a processor and a memory, the memory storing instructions executing from a non-transitory medium that when executed by the processor cause the processor to:\n distribute to or serve to a communications appliance, an executable interface for associating a schedule for processing to a request for interaction; \n detect when a request for interaction is initiated on a communications appliance; and \n execute or otherwise present the interface to facilitate configuration of the schedule for processing relative to the request for interaction.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 90.0
- Lexical Diversity: 2.0
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15261826', '13969442', '13917550', '14338333', '12540607']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5209861096636202
- 35 USC 102 Novelty (BERT): 0.502750842316276
- Combined Prediction Score: 0.5191625829288858
- Mean Citation Score: 236.29661600000003
- Max Citation Score: 302.7986
- Similarity Product: 257.1405448433876

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test