PATENT CLAIM ANALYSIS

Application Number: 16035428
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-11
Patent Classification: ["379", "266010"]

Abstract:
Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.

Claim (Index 17):
The article of manufacture of  claim 15 , wherein the pairing strategy balances agent utilization.

Metadata:
- Claim Count in Document: 35.0
- Percentile: 95.0
- Lexical Diversity: 2.62222
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15000775', '15000797', '15000762', '15000739', '15687000']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6679036037746856
- 35 USC 102 Novelty (BERT): 0.5397725201273831
- Combined Prediction Score: 0.6550904954099553
- Mean Citation Score: 440.638306
- Max Citation Score: 455.2946
- Similarity Product: 275.5537596244812

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test