PATENT CLAIM ANALYSIS

Application Number: 15922068
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-03
Patent Classification: ["709", "206000"]

Abstract:
Sales people (agents) get engaged with a lot of contacts from past, present and future prospects that manifests on multiple contact platforms. They end up having their contacts and calendars split in multiple places including communication and messages leading to inefficiencies, loss of business and delayed response time to the end customer. Customer Relationship Management today is still a one dimensional tool, one that featured Email as the core for direct agent-client relationship. CRM should be redefined and relabeled as Communication Management to open up the idea that relationships with clients are developed across multiple platforms though multiple channels. As will be understood by reading below, the invention accomplishes this in an elegant manner. The phrases Communication Management in the main patent title and Customer Relationship Management (CRM) have the same semantics in this document.

Claim (Index 7):
The online unified contact and communication management platform of  claim 1  further provides user communication with the plurality of social networking platforms.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 90.0
- Lexical Diversity: 1.47525
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13200773', '15184851', '15336881', '14789857', '13865411']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.282995890490464
- 35 USC 102 Novelty (BERT): 0.5230016240782023
- Combined Prediction Score: 0.3069964638492378
- Mean Citation Score: 219.658802
- Max Citation Score: 350.99634
- Similarity Product: 312.7673326322293

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test