PATENT CLAIM ANALYSIS

Application Number: 15893436
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265090"]

Abstract:
A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules.

Claim (Index 13):
The method of  claim 11  wherein in step (b) the scheduling requirement is based on a forecast arrival of interactions and resource availability includes the work times for human agents.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 88.0
- Lexical Diversity: 1.71739
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12345038', '13652314', '15243931', '14642689', '13602048']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6141069011747443
- 35 USC 102 Novelty (BERT): 0.526691535969174
- Combined Prediction Score: 0.6053653646541872
- Mean Citation Score: 312.5938700000001
- Max Citation Score: 365.21796
- Similarity Product: 255.3282142133689

Labels:
- Claim Label 101: 0
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test