PATENT CLAIM ANALYSIS

Application Number: 16031713
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-11
Patent Classification: ["379", "265090"]

Abstract:
Embodiments of the invention involve providing automated assistance to an agent operating an agent terminal. A database stores an automated assistance session comprising communications between at least one client terminal and at least one agent terminal during a communication session. The automated assistance session is restored in response to a connection being reestablished with the client terminal after the client terminal disconnects during the communication session. A client communication is received from the client terminal, and a plurality of statements is determined based on the client communication and the communications of the automated assistance session stored in the database. The statements are configured to be manually selected by an agent or automatically selected by an automated agent. The automated agent is engaged for automatically selecting one of the statements in response to a predetermined condition.

Claim (Index 3):
The method of  claim 1 , wherein upon an interruption of a communication session via the network, the selected statement is stored in a communication dump and transmitted upon termination of the interruption.

Metadata:
- Claim Count in Document: 31.0
- Percentile: 95.0
- Lexical Diversity: 2.29032
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15424729', '14739234', '12899042', '14133128', '12144560']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5873547791861913
- 35 USC 102 Novelty (BERT): 0.5393735943522644
- Combined Prediction Score: 0.5825566607027987
- Mean Citation Score: 203.41031000000004
- Max Citation Score: 284.97668
- Similarity Product: 161.12094115916966

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test