PATENT CLAIM ANALYSIS

Application Number: 15920265
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-05
Patent Classification: ["379", "266070"]

Abstract:
Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.

Claim (Index 7):
The system of  claim 6 , wherein the proxy message is transmitted over the call center call and the user call such that at least a portion of the proxy message is played at the communication device in the speaker mode while at least a portion of the proxy message is being transmitted over the call center call.

Metadata:
- Claim Count in Document: 34.0
- Percentile: 90.0
- Lexical Diversity: 2.23438
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15821579', '15920273', '15920312', '10672292', '13669384']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6218947718639575
- 35 USC 102 Novelty (BERT): 0.5295971508270894
- Combined Prediction Score: 0.6126650097602706
- Mean Citation Score: 315.317798
- Max Citation Score: 391.13544
- Similarity Product: 301.66067065986164

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test