PATENT CLAIM ANALYSIS

Application Number: 15882076
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-08
Patent Classification: ["379", "265020"]

Abstract:
Managing contact transfer requests in a contact center with a processor of the contact center receiving a request to transfer a contact to a destination within the contact center. Next, the processor determines in real time, one or more first characteristics related to a source of the request and one or more second characteristics related to the destination of the request. Ultimately, based on the one or more first characteristics and the one or more second characteristics, the processor performs one of: a) transferring the contact to the destination, or b) preventing transfer of the contact to the destination.

Claim (Index 6):
The method of  claim 2 , wherein the number of transfer requests allotted to the originating agent is determined, in real time, based on one or more attributes of the originating agent, one or more attributes of the contact, the one or more second characteristics related to the destination, or a combination thereof.

Metadata:
- Claim Count in Document: 14.0
- Percentile: 86.0
- Lexical Diversity: 2.75
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['10815534', '15239895', '10993837', '14076994', '11064367']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5561846026328888
- 35 USC 102 Novelty (BERT): 0.4601374191557371
- Combined Prediction Score: 0.5465798842851737
- Mean Citation Score: 124.98073399999998
- Max Citation Score: 130.21478000000002
- Similarity Product: 91.44596862967016

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test