PATENT CLAIM ANALYSIS

Application Number: 16152403
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-01
Patent Classification: ["705", "346000"]

Abstract:
A system and method for assisting customers in accessing appropriate customer service options related to a company's products or services, comprising a configuration portal that allows manual input of customer service options, or automatically retrieves and analyzes company contact information and historical customer information to build an information tree that is then used by an interaction widget to guide a user through a GUI to an optimum customer service action.

Claim (Index 4):
A method for assisting customers in accessing appropriate customer service options related to a business' products or services, comprising the steps of:\n configuring the customer service options either manually, or automatically by:\n loading, at a website analyzer, company information describing customer options offered by a company; \n analyzing the information to generate an information tree of context-appropriate customer service options based on the company information; and \n parsing the information tree, using an interaction widget, to generate a graphical user interface that provides context-appropriate information whenever a customer interacts with a link to customer service information on the company's website; providing visual and textual information within the graphical user interface to the customer to guide the customer to relevant customer service options; and implementing the appropriate customer service action with the company after the customer has been guided to, and selects, a customer service option.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 97.0
- Lexical Diversity: 1.42308
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14178589', '16038133', '13610601', '10811439', '13480068']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1024150290185069
- 35 USC 102 Novelty (BERT): 0.4786433750793858
- Combined Prediction Score: 0.1400378636245948
- Mean Citation Score: 154.908978
- Max Citation Score: 169.04791
- Similarity Product: 116.77421731778144

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test