PATENT CLAIM ANALYSIS

Application Number: 15970449
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2019-11
Patent Classification: ["709", "206000"]

Abstract:
One embodiment provides a method for use within an organization having a plurality of groups dedicated to providing assistance with requests, including: obtaining a communication comprising a request for assistance from a user; identifying, using information contained within the obtained communication, a group that is able to provide assistance in resolving the request, each group having a corresponding model identifying information needed by that group; determining, based upon a model corresponding to the identified group, information needed by the identified group to resolve the request; identifying at least one modification that needs to be made to the communication based upon the determined information, wherein the identifying at least one modification comprises determining a difference between the determined information and the information contained within the obtained communication; and sending a modified communication to the identified group, wherein the modified communication comprises the obtained communication having at least one incorporated identified modification.

Claim (Index 9):
The method of  claim 1 , wherein the model is generated using historical communications resolved by the identified group.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 93.0
- Lexical Diversity: 2.34286
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15912181', '15284698', '12428337', '15607318', '12269576']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2727683261297488
- 35 USC 102 Novelty (BERT): 0.4871522011949576
- Combined Prediction Score: 0.2942067136362697
- Mean Citation Score: 148.65409
- Max Citation Score: 156.28775
- Similarity Product: 96.8274404504299

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test