PATENT CLAIM ANALYSIS

Application Number: 15939602
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-11
Patent Classification: ["704", "009000"]

Abstract:
Client instance data including a plurality of incidents is obtained, each incident including a plurality of fields. A target field and an evaluation field are selected from among the plural fields. The plurality of incidents are grouped into a plurality of clusters based on a degree of a natural language text similarity of respective target fields in the plurality of incidents. A quality value is determined for each of the plurality of clusters based on the degree of the natural language text similarity of respective target fields in grouped incidents of the cluster from among the plurality of incidents, and based on respective evaluation fields. Each of the plurality of clusters is ranked based on the respective quality value of the cluster and a number of the grouped incidents of the cluster. At least one of the ranked plurality of clusters is identified to perform a service management operation.

Claim (Index 14):
The computer-readable recording medium according to  claim 9 , wherein the service management operation is a virtual agent onboarding operation of creating a conversation tree for the identified at least one cluster and deflecting future incidents associated with the cluster to a virtual agent for automated resolution.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 90.0
- Lexical Diversity: 2.75439
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15723731', '15202113', '15939609', '15809889', '14250789']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3023614318240936
- 35 USC 102 Novelty (BERT): 0.540925702669137
- Combined Prediction Score: 0.3262178589085979
- Mean Citation Score: 221.969906
- Max Citation Score: 399.87515
- Similarity Product: 259.28908501954083

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test