PATENT CLAIM ANALYSIS

Application Number: 16012449
Application Type: Utility
Filing Date: 2018-06
Publication Date: 2019-12
Patent Classification: ["379", "265060"]

Abstract:
Aspects of the subject disclosure may include, for example, monitoring interaction(s) between user(s) and agent(s), detecting a shift in the user's attitude, and identifying either a positive shift or a negative shift based on an analysis of the shift. The method may include tracking an outcome of each of the interactions, analyzing the interactions and outcomes, and producing training materials for use by the agent based on the analysis, the training materials including suggestions as to how to reverse the negative shift in future interactions. The method may include presenting the suggestions to the agent during the interaction(s), thereby assisting the agent in resolving the user's attitude and/or concerns. Other embodiments are disclosed.

Claim (Index 3):
The method of  claim 2 , wherein the detecting occurs during the monitoring the interactions and further comprising presenting, by the processing system, the resolution to the agent during the monitoring the interactions.

Metadata:
- Claim Count in Document: 39.0
- Percentile: 94.0
- Lexical Diversity: 2.10606
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15925529', '14049152', '15693235', '15604908', '13461631']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4581094458750789
- 35 USC 102 Novelty (BERT): 0.4771024505118782
- Combined Prediction Score: 0.4600087463387588
- Mean Citation Score: 100.7336782
- Max Citation Score: 113.60268
- Similarity Product: 68.0597711477995

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test