PATENT CLAIM ANALYSIS

Application Number: 15916797
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265070"]

Abstract:
The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels.

Claim (Index 11):
The system of  claim 9 , wherein the historical metrics are for prior conversations involving a team of multiple agents.

Metadata:
- Claim Count in Document: 68.0
- Percentile: 90.0
- Lexical Diversity: 1.37838
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14205602', '14440409', '15194742', '14605915', '13308859']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4971858472287269
- 35 USC 102 Novelty (BERT): 0.5805137918086922
- Combined Prediction Score: 0.5055186416867234
- Mean Citation Score: 264.98998600000004
- Max Citation Score: 477.1136
- Similarity Product: 440.85175538826

Labels:
- Claim Label 101: 0
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test