PATENT CLAIM ANALYSIS

Application Number: 16194188
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-05
Patent Classification: ["379", "265120"]

Abstract:
Apparatus and methods consistent with the present disclosure route electronic communications to an appropriate resource that can efficiently and effectively provide responses to inquires included in or that are associated with a particular electronic communication. Methods and apparatus consistent with the present disclosure may be optimized for various different types of communication mediums with different sets of capabilities, requirements, or constraints by evaluating data that may be associated with historical information or with a stream of information.

Claim (Index 18):
The apparatus of  claim 17 , wherein the processor executes instructions out of the memory to identify that the human agent emotional exhaustion score has crossed a threshold associated with the human agent.

Metadata:
- Claim Count in Document: 6.0
- Percentile: 98.0
- Lexical Diversity: 1.5283
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14051937', '15431563', '15865142', '15980995', '15612919']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5448229927267876
- 35 USC 102 Novelty (BERT): 0.4866656468445858
- Combined Prediction Score: 0.5390072581385674
- Mean Citation Score: 166.49327799999998
- Max Citation Score: 170.20241
- Similarity Product: 104.43622172771808

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test