PATENT CLAIM ANALYSIS

Application Number: 15920312
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-05
Patent Classification: ["379", "266070"]

Abstract:
Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.

Claim (Index 6):
The system of  claim 5 , wherein the one or more processors of the server are further configured with processor-executable instructions to perform operations comprising transmitting a control message to suspend audio transmissions to the communication device until the user call and the second pre-queued call center call are bridged.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 90.0
- Lexical Diversity: 2.23438
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15821579', '15920273', '12579842', '10672292', '10242250']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5667303677815156
- 35 USC 102 Novelty (BERT): 0.5355972284043474
- Combined Prediction Score: 0.5636170538437989
- Mean Citation Score: 286.184188
- Max Citation Score: 406.94458
- Similarity Product: 328.54167752630946

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test