PATENT CLAIM ANALYSIS

Application Number: 16352166
Application Type: Utility
Filing Date: 2019-03
Publication Date: 2019-10
Patent Classification: ["379", "265090"]

Abstract:
A contact center system and related methods for handling teleservices in voice and data through a plurality of mobile devices such as smartphones is provided. The contact center system is characterized by a very wide functional platform for contact center fully integrated in a single system, with maximum elasticity to increase or decrease capacities based on the characteristics of the cloud, and capable to deliver via an agent mobile platform all the functionality of a fixed-up workstation into a smartphone. The contact center system according to the embodiments is capable to route a call from a customer's device, using a local telecommunications network, to the contact center system, which transforms it into a digital call; the call is assigned to an agent using a mobile platform.

Claim (Index 5):
The system according to  claim 1 , wherein a communication between the Intelligent ACD and the Agent Mobile Platform is established via internet protocol.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 99.0
- Lexical Diversity: 1.74359
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14564540', '11244698', '15789667', '10632615', '10993837']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5759008997570506
- 35 USC 102 Novelty (BERT): 0.4867712457197219
- Combined Prediction Score: 0.5669879343533177
- Mean Citation Score: 205.714592
- Max Citation Score: 218.91428
- Similarity Product: 150.46992896224498

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test