PATENT CLAIM ANALYSIS

Application Number: 16047895
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-01
Patent Classification: ["704", "270100"]

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.

Claim (Index 12):
The system of  claim 9 , wherein obtaining information regarding the customer that is identified includes:\n providing audio to a remote support platform server computing system, the audio regarding the customer; and receiving a response to the audio, the response include synthesized speech including the information regarding the customer that is identified.

Metadata:
- Claim Count in Document: 42.0
- Percentile: 95.0
- Lexical Diversity: 1.95652
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14081692', '13780223', '12652463', '15447238', '15231432']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2768752732268025
- 35 USC 102 Novelty (BERT): 0.4904610378334266
- Combined Prediction Score: 0.2982338496874649
- Mean Citation Score: 138.03581200000002
- Max Citation Score: 141.67691000000005
- Similarity Product: 84.70699091116431

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test