PATENT CLAIM ANALYSIS

Application Number: 16351603
Application Type: Utility
Filing Date: 2019-03
Publication Date: 2019-07
Patent Classification: ["379", "266060"]

Abstract:
System and method to calculate expected waiting time of a caller to a calling center, the method including: monitoring, by a monitor circuit, a content of a present communication session; estimating a point of progress of the monitored communication session; comparing the point of progress to a historical statistic; calculating, by a processor, a projection of a duration of a remainder of the present communication session; and providing, by a communication circuit, an expected waiting time (EWT) based upon the projection of the duration of the remainder of the present communication session. Embodiments may include a speech search process to record call progress. The speech search process may inform, diagnose or monitor a call. The speech search process may inform a supervisor of progress, to take action if necessary. The speech search process may dynamically trigger other processes and construct profiles based upon historical data.

Claim (Index 9):
The method of  claim 8 , wherein the point of progress is estimated based on the matching of the particular one second required statement to the particular one first required statement.

Metadata:
- Claim Count in Document: 4.0
- Percentile: 99.0
- Lexical Diversity: 2.37143
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14302779', '13928575', '14050648', '16228861', '14469627']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4774695209942885
- 35 USC 102 Novelty (BERT): 0.5173320679014614
- Combined Prediction Score: 0.4814557756850058
- Mean Citation Score: 180.819554
- Max Citation Score: 294.30865
- Similarity Product: 191.33243696597813

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test