PATENT CLAIM ANALYSIS

Application Number: 15761066
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-01
Patent Classification: ["715", "705000"]

Abstract:
A live help system provides an intuitive display of help information on a user's graphical user interface. A request is received from a client device for help, and a live help provider interface is initiated at a live help location. Data is acquired regarding a user's location, including data on external devices in the user's location. Indicators are provided to allow the live help provider to point to or otherwise indicate items on the user interface or outside of the user interface. Live help input is captured at the live help provider interface. Instructions are then transmitted to the display of the client device to display live help input, as though the agent were present and interacting with or indicating items on the screen or off the screen.

Claim (Index 16):
The computer program product of  claim 15 , the program code comprising instructions further configurable to cause:\n displaying one or more live help elements at the user interface of the client device, the one or more live help elements appearing as though the user interface were a transparent or semitransparent window and the live help provider were touching, gesturing, or indicating from the opposite side of the window were touching, gesturing, or indicating from the opposite side of the window.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 90.0
- Lexical Diversity: 2.12121
- Patent Class: 715.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['10394558', '14320391', '15855197', '14853548', '15717787']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.303577916233765
- 35 USC 102 Novelty (BERT): 0.473307366650849
- Combined Prediction Score: 0.3205508612754734
- Mean Citation Score: 142.274544
- Max Citation Score: 146.49962
- Similarity Product: 97.27474852301717

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test