PATENT CLAIM ANALYSIS

Application Number: 16204147
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265070"]

Abstract:
Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.

Claim (Index 14):
The system of  claim 11 , wherein the customer service action comprises at least one of the following: adding a telephone number to an internal do-not-call list, adding a telephone number to an external do-not-call list, alerting a customer service representative, alerting a supervisor, logging an event in a database, or any combination thereof.

Metadata:
- Claim Count in Document: 44.0
- Percentile: 98.0
- Lexical Diversity: 2.58182
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14668422', '15226808', '15053221', '14319843', '15286968']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5422648716615173
- 35 USC 102 Novelty (BERT): 0.4893972950327961
- Combined Prediction Score: 0.5369781139986451
- Mean Citation Score: 190.699274
- Max Citation Score: 193.9943
- Similarity Product: 121.80255812564492

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test