PATENT CLAIM ANALYSIS

Application Number: 16196818
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265090"]

Abstract:
Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.

Claim (Index 39):
A system for diagnosing a user's malfunctioning equipment, the system comprising:\n at least one processor configured to:\n transmit to a remote mobile communications device of the user a message having an embedded link to a network address of a remote server configured to establish a bidirectional video session between the communication device and a support center; \n transmit set up instructions to the remote mobile communications; \n receive from an image sensor associated with the mobile communications device image data of the malfunctioning equipment captured by the image sensor; \n cause the received image data to be displayed at the support center for enabling the support center to remotely diagnose a malfunction of the user's equipment; \n transmit to the mobile communications device augmented image data from the support center, the augmented image data including annotations for superimposing on at least one image of the malfunctioning equipment; and \n cause the at least one image of the malfunctioning equipment with superimposed annotations to be presented to the user via the mobile communications device, wherein the superimposed annotations are configured to provide the user with instructions on how to resolve the malfunction.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 98.0
- Lexical Diversity: 1.93548
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15366483', '15731201', '14908189', '14544807', '13671285']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4894063379254372
- 35 USC 102 Novelty (BERT): 0.5285320034161353
- Combined Prediction Score: 0.493318904474507
- Mean Citation Score: 184.359436
- Max Citation Score: 378.3988
- Similarity Product: 308.82251579391965

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test