PATENT CLAIM ANALYSIS

Application Number: 16048526
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["704", "009000"]

Abstract:
A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.

Claim (Index 1):
A computer-implemented dialogue complexity assessment method, the method comprising:\n calculating a complexity of a dialogue using dialogue data from online repositories and contact centers of service providers in stages by:\n computing a complexity of the dialogue at an utterance level; \n computing a complexity of the dialogue at a turn level; and \n computing a complexity of the dialogue based on the complexity of the constituent turns and utterances.

Metadata:
- Claim Count in Document: 4.0
- Percentile: 95.0
- Lexical Diversity: 1.625
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15582096', '15005133', '15467291', '15997032', '15406425']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2470836111566482
- 35 USC 102 Novelty (BERT): 0.4833375285986887
- Combined Prediction Score: 0.2707090029008523
- Mean Citation Score: 176.012418
- Max Citation Score: 260.49225
- Similarity Product: 239.8604953476638

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test