PATENT CLAIM ANALYSIS

Application Number: 15944472
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265070"]

Abstract:
Methods, behavioral assessment computer program products, and systems for analyzing electronic customer communication data, generating behavioral assessment data and displaying instructions to a user that include receiving electronic customer communication data from one or more servers configured to provide a user interface comprising a web site, web portal, or virtual portal or application, wherein the electronic communication data includes comments posted on an online forum; determining that the comments include bot comments; identifying a customer associated with the received electronic customer communication data; generating behavioral assessment data for the received electronic customer communication data for the identified customer; and displaying instructions to a user via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.

Claim (Index 7):
The method of  claim 1 , wherein generating behavioral assessment data comprises applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for the identified customer.

Metadata:
- Claim Count in Document: 71.0
- Percentile: 91.0
- Lexical Diversity: 2.1129
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15605333', '15224002', '14808092', '14049125', '13828864']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6322339772872342
- 35 USC 102 Novelty (BERT): 0.5521562756162848
- Combined Prediction Score: 0.6242262071201392
- Mean Citation Score: 377.160664
- Max Citation Score: 411.10287
- Similarity Product: 363.87357309205055

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test