PATENT CLAIM ANALYSIS

Application Number: 15916797
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265070"]

Abstract:
The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels.

Claim (Index 1):
A gamification system for presenting analysis of speech audio signals in real-time, the system comprising:\n a real-time audio capture system configured to receive source conversational audio signals of current audio involving an agent and convert the received audio signals into analyzable digital audio as streamed audio conversational signals; a real-time signal processing system configured to apply metrics to transform the streamed audio conversational signals into computed streamed signals; an application server configured to provide the computed streamed signals to the agent's computing device; and an agent dashboard operated on the agent's computing device, the agent dashboard configured to display the computed streamed signals and objectives for the agent.

Metadata:
- Claim Count in Document: 68.0
- Percentile: 90.0
- Lexical Diversity: 1.37838
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14205602', '14440409', '15194742', '14605915', '13308859']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.467212455214796
- 35 USC 102 Novelty (BERT): 0.5789311435330149
- Combined Prediction Score: 0.4783843240466179
- Mean Citation Score: 264.98998600000004
- Max Citation Score: 477.1136
- Similarity Product: 444.7857234996797

Labels:
- Claim Label 101: 0
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test