PATENT CLAIM ANALYSIS

Application Number: 15892166
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265120"]

Abstract:
Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.

Claim (Index 15):
An article of manufacture for benchmarking allocations of cases to agents in a service center system comprising:\n a non-transitory processor readable medium; and instructions stored on the medium; wherein the instructions are configured to be readable from the medium by at least one computer processor communicatively coupled to and configured to operate in the service center system and thereby cause the at least one computer processor to operate so as to:\n receive a first plurality of results for a first plurality of cases assigned to a plurality of agents using a first pairing strategy; \n receive a second plurality of results for a second plurality of cases assigned to the plurality of agents using a second pairing strategy different from the first pairing strategy; \n determine a difference in performance between the first and second pluralities of results, wherein the difference is a performance gain attributable to the second pairing strategy; and \n output the performance gain attributable to the second pairing strategy.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 88.0
- Lexical Diversity: 1.86111
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15807227', '15807215', '15633162', '15808337', '15608718']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5000138573196049
- 35 USC 102 Novelty (BERT): 0.4758575187994017
- Combined Prediction Score: 0.4975982234675846
- Mean Citation Score: 228.365424
- Max Citation Score: 231.22061
- Similarity Product: 198.3510464486729

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test