PATENT CLAIM ANALYSIS

Application Number: 16204147
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265070"]

Abstract:
Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.

Claim (Index 17):
The system of  claim 11 , wherein the at least one computer comprises a call monitoring computer and a call computer, wherein the phone call is initiated or received through the call computer, and wherein at least one of the call monitoring computer and the call computer is programmed or configured to:\n monitor the third-party phone line; detect the predefined response from at least one of the individual and the call agent over the phone call; and initiate the customer service action.

Metadata:
- Claim Count in Document: 44.0
- Percentile: 98.0
- Lexical Diversity: 2.58182
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14668422', '15226808', '15053221', '14319843', '15286968']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5445604713847398
- 35 USC 102 Novelty (BERT): 0.4802802442356671
- Combined Prediction Score: 0.5381324486698326
- Mean Citation Score: 190.699274
- Max Citation Score: 193.9943
- Similarity Product: 134.61027225384117

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test