PATENT CLAIM ANALYSIS

Application Number: 15970449
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2019-11
Patent Classification: ["709", "206000"]

Abstract:
One embodiment provides a method for use within an organization having a plurality of groups dedicated to providing assistance with requests, including: obtaining a communication comprising a request for assistance from a user; identifying, using information contained within the obtained communication, a group that is able to provide assistance in resolving the request, each group having a corresponding model identifying information needed by that group; determining, based upon a model corresponding to the identified group, information needed by the identified group to resolve the request; identifying at least one modification that needs to be made to the communication based upon the determined information, wherein the identifying at least one modification comprises determining a difference between the determined information and the information contained within the obtained communication; and sending a modified communication to the identified group, wherein the modified communication comprises the obtained communication having at least one incorporated identified modification.

Claim (Index 12):
A computer program product for use within an organization having a plurality of groups dedicated to providing assistance with requests, comprising:\n a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code executable by a processor and comprising: computer readable program code configured to obtain a communication comprising a request for assistance from a user; computer readable program code configured to identify, using information contained within the obtained communication, a group that is able to provide assistance in resolving the request, each group having a corresponding model identifying information needed by that group for resolving requests; computer readable program code configured to determine, based upon the model corresponding to the identified group, information needed by the identified group to resolve the request; computer readable program code configured to identify at least one modification that needs to be made to the communication based upon the determined information, wherein the identifying at least one modification comprises determining a difference between the determined information and the information contained within the obtained communication; and computer readable program code configured to send a modified communication to the identified group, wherein the modified communication comprises the obtained communication having at least one incorporated identified modification.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 93.0
- Lexical Diversity: 2.34286
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15912181', '15284698', '12428337', '15607318', '12269576']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2546061740825004
- 35 USC 102 Novelty (BERT): 0.4611329182568062
- Combined Prediction Score: 0.275258848499931
- Mean Citation Score: 148.65409
- Max Citation Score: 156.28775
- Similarity Product: 119.02922823174296

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test