PATENT CLAIM ANALYSIS

Application Number: 15997745
Application Type: Utility
Filing Date: 2018-06
Publication Date: 2018-10
Patent Classification: ["379", "265030"]

Abstract:
A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for providing customer sentiment depiction. The system may receive customer information and session information and generate a customer sentiment estimate. The system may then receive an indication of a detected customer voice characteristic and generate an updated customer sentiment estimate that may be transmitted to a customer service terminal for display.

Claim (Index 17):
The system of  claim 12 , wherein the session information includes the amount of time that the customer has been engaging with the customer service system for the current session.

Metadata:
- Claim Count in Document: 48.0
- Percentile: 94.0
- Lexical Diversity: 1.6875
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15664974', '15665960', '15908941', '12570229', '14848951']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5403026043714603
- 35 USC 102 Novelty (BERT): 0.5346549888640727
- Combined Prediction Score: 0.5397378428207215
- Mean Citation Score: 229.747618
- Max Citation Score: 394.26636
- Similarity Product: 295.0600031051445

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test