PATENT CLAIM ANALYSIS

Application Number: 15989346
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2019-11
Patent Classification: ["717", "102000"]

Abstract:
Embodiments of the invention are directed to a computer-implemented method that includes generating, by a processor of a problem-tracking system, a problem ticket. The problem ticket describes a problem encountered by a first user, and the problem ticket is assigned to at least one qualified user to resolve. The method also includes receiving additional information relating to the problem from at least one second user. The method also includes storing the received additional information in association with the problem ticket. The receiving and the storing of the additional information occurs while the problem ticket is waiting to be resolved by the at least one qualified user. The method also includes providing the stored received additional information and the problem ticket to the at least one qualified user.

Claim (Index 8):
A computer system of a problem-tracking system comprising:\n a memory; and a processor system communicatively coupled to the memory; the processor system configured to perform a method comprising:\n generating a problem ticket, wherein the problem ticket describes a problem encountered by a first user, and the problem ticket is assigned to at least one qualified user to resolve; \n extracting, by the processor and using an application program interface (API), entity names from information included with the problem ticket; \n assigning an image from a previous problem ticket to the problem ticket, wherein the image from the previous problem ticket is determined to be similar to an image submitted with the problem ticket; \n assigning a tag, category, or keyword applicable to the problem based in part on the entity names and machine learning-based analysis of the image from the previous problem ticket; \n receiving additional information relating to the problem from at least one second user; \n storing the received additional information in association with the problem ticket, wherein the receiving and the storing of the additional information occurs while the problem ticket is awaiting to be resolved by the at least one qualified user; and \n providing the stored received additional information, the tag, category, or keyword, and the problem ticket to the at least one qualified user.

Metadata:
- Claim Count in Document: 42.0
- Percentile: 93.0
- Lexical Diversity: 2.56604
- Patent Class: 717.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15450116', '12880794', '15594168', '12199589', '09604316']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3592387936844347
- 35 USC 102 Novelty (BERT): 0.4704259799693864
- Combined Prediction Score: 0.3703575123129299
- Mean Citation Score: 141.80035200000003
- Max Citation Score: 146.77225
- Similarity Product: 115.17790251098576

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test