PATENT CLAIM ANALYSIS

Application Number: 15989346
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2019-11
Patent Classification: ["717", "102000"]

Abstract:
Embodiments of the invention are directed to a computer-implemented method that includes generating, by a processor of a problem-tracking system, a problem ticket. The problem ticket describes a problem encountered by a first user, and the problem ticket is assigned to at least one qualified user to resolve. The method also includes receiving additional information relating to the problem from at least one second user. The method also includes storing the received additional information in association with the problem ticket. The receiving and the storing of the additional information occurs while the problem ticket is waiting to be resolved by the at least one qualified user. The method also includes providing the stored received additional information and the problem ticket to the at least one qualified user.

Claim (Index 14):
The computer system of  claim 13 , wherein the method further comprises extracting an entity name by using an application program interface.

Metadata:
- Claim Count in Document: 42.0
- Percentile: 93.0
- Lexical Diversity: 2.56604
- Patent Class: 717.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15450116', '12880794', '15594168', '12199589', '09604316']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3826302323939806
- 35 USC 102 Novelty (BERT): 0.490028831896403
- Combined Prediction Score: 0.3933700923442228
- Mean Citation Score: 141.80035200000003
- Max Citation Score: 146.77225
- Similarity Product: 100.62897669421136

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test