PATENT CLAIM ANALYSIS

Application Number: 15955882
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-11
Patent Classification: ["379", "265010"]

Abstract:
A topic guidance method, system, and computer program product for creating a conversation model by learning a conversation pattern from a customer response to a conversation topic segment and suggesting a conversation topic for the agent to engage the customer in the conversation topic based on a customer response associated with the conversation model.

Claim (Index 15):
The system of  claim 14 , wherein:\n in the training phase of the conversation model:\n historical call conversation data is segmented into conversation segment topics; \n a customer response in the historical call conversation data is detected in response to each of the conversation segment topics; \n construct a customer state; and \n the conversation pattern is learned by learning a pattern of customer responses to the conversation segment topics in order to create the conversation model; and \n in the run-time phase of the conversation model:\n the suggesting suggests the conversation topic for which the agent to engage the customer; and \n a real-time response to the suggested topic is analyzed to dynamically adapt the suggested conversation topic based on the conversation model being referenced for the real-time customer response to the conversation topic.

Metadata:
- Claim Count in Document: 15.0
- Percentile: 91.0
- Lexical Diversity: 1.72727
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15581798', '11459523', '14702850', '15267150', '15864072']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5196569304017712
- 35 USC 102 Novelty (BERT): 0.5075318384561343
- Combined Prediction Score: 0.5184444212072075
- Mean Citation Score: 187.670338
- Max Citation Score: 329.3001
- Similarity Product: 323.4335029740572

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test