PATENT CLAIM ANALYSIS

Application Number: 15986621
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Claim (Index 1):
A networked contact center that hosts a plurality of tenants, the networked contact center comprising:\n a plurality of platform machines, each platform machine including at least one central processing unit (CPU) and associated with a respective one of the plurality of tenants and having a respective contact parameter stored in a database; a contact machine that is communicatively coupled to the plurality of platform machines and that includes at least one central processing unit (CPU) that is configured to:\n in response to receiving a communication:\n determine one of the plurality of tenants is associated with the communication; and \n route the communication to the determined one of the plurality of tenants; and \n \n determine whether one of the plurality of platform machines associated with the determined tenant is capable of accepting the communication based on the respective contact parameter for the one of the plurality of platform machines, and \n in response to determining that the one of the plurality of platform machines associated with the determined tenant is not capable of accepting the communication, prevent the routing of the communication to the one of the plurality of platform machines.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 93.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15070961', '12201639', '15250126', '14505989', '14496137']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5494873394369016
- 35 USC 102 Novelty (BERT): 0.4810914142156813
- Combined Prediction Score: 0.5426477469147797
- Mean Citation Score: 250.962884
- Max Citation Score: 281.2295
- Similarity Product: 271.0154873680472

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test