PATENT CLAIM ANALYSIS

Application Number: 15876885
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-01
Patent Classification: ["709", "227000"]

Abstract:
A system for integrated virtual assistant and contact center end-to-end functionality, which allows users to use their personal virtual assistant (such as SIRI, Amazon Alexa, Google Assistant, Cortana, and others) to extend functionality and communicate with other VA's and with contact centers through an interface, for services and functionality to be improved and automated.

Claim (Index 9):
A method for integrated virtual assistant and contact center end-to-end functionality, comprising the steps of:\n connecting, using a virtual assistant interface comprising at least a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor, to a contact center internal system via a network; connecting to a virtual assistant application operating on a user device via a network; receiving communication from the virtual assistant application; providing communication from the virtual assistant application to the contact center internal system; receiving a response from a contact center internal system; and providing the response to the virtual assistant application.

Metadata:
- Claim Count in Document: 5.0
- Percentile: 86.0
- Lexical Diversity: 1.42222
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15613168', '10837605', '14242868', '15789667', '12053229']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.25009133004176
- 35 USC 102 Novelty (BERT): 0.4445158273579814
- Combined Prediction Score: 0.2695337797733821
- Mean Citation Score: 117.34675959999998
- Max Citation Score: 125.01008
- Similarity Product: 99.89870450065612

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test