PATENT CLAIM ANALYSIS

Application Number: 16102465
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "088130"]

Abstract:
A method for communicating with a call center, is performed at a device having one or more processors and memory. The device establishes, by an audio and video client, a network session connection to the call center by using an audio and video server. The device receives, through the network session connection, a first-level voice menu sent by the call center. The device obtains a correspondence between visualized menus and voice menus of the call center. The device searches for a first visualized menu corresponding to the first-level voice menu according to the correspondence. The device presents the first visualized menu in a user interface of the audio and video client.

Claim (Index 6):
The method according to  claim 1 , wherein the obtaining the correspondence between visualized menus and voice menus of the call center includes:\n downloading the correspondence between visualized menus and voice menus from the audio and video server.

Metadata:
- Claim Count in Document: 6.0
- Percentile: 96.0
- Lexical Diversity: 2.21818
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['11960103', '15480938', '11139882', '11113765', '15040659']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5684011067662024
- 35 USC 102 Novelty (BERT): 0.4857095706744292
- Combined Prediction Score: 0.5601319531570251
- Mean Citation Score: 225.906544
- Max Citation Score: 235.97203
- Similarity Product: 174.71621250038743

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test