PATENT CLAIM ANALYSIS

Application Number: 16119051
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "265030"]

Abstract:
A method, system, and a computer program product are provided for monitoring an emotional state of a conversation by monitoring a communication between first and second persons to determine an emotional state of the communication, providing a visual representation of the emotional state of the communication for display to a person having access to the communication, and performing an intervention action to improve the emotional state of the communication in response to detecting the emotional state of the communication meets one or more specified intervention criteria.

Claim (Index 28):
A computer program product comprising a computer readable storage medium having a computer readable program stored therein, wherein the computer readable program, when executed on an information handling system, causes the system to monitor an emotional state of a conversation by:\n receiving a call center communication comprising a visual representation of an emotional state of a communication between a first person and a second person which is generated by projecting valence and arousal emotion measurements of the emotional state into a two-dimensional emotional vector and then computing a one-dimensional angle measure of the emotional vector to represent the emotional state, where the visual representation comprises a call state indicator bar comprising a detected dialog word from the communication corresponding to the emotional state that is superimposed on a colored bar having a length and color corresponding to the emotional state of the communication to assist a call center supervisor with monitoring and altering the emotional state of the communication, wherein the length and/or color is computed from the one-dimensional vector angle; and displaying the visual representation of the emotional state of the communication for monitoring by the call center supervisor.

Metadata:
- Claim Count in Document: 47.0
- Percentile: 96.0
- Lexical Diversity: 1.89583
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15341672', '15341661', '16050265', '14077990', '13910531']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5303198839073628
- 35 USC 102 Novelty (BERT): 0.5842391772326148
- Combined Prediction Score: 0.535711813239888
- Mean Citation Score: 379.531968
- Max Citation Score: 491.65366
- Similarity Product: 462.6662482890892

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test