PATENT CLAIM ANALYSIS

Application Number: 16086462
Application Type: Utility
Filing Date: 2018-09
Publication Date: 2019-04
Patent Classification: ["379", "265010"]

Abstract:
The present disclosure relates to a system and method configured for matching subjects that call into a call center where calls are answered by care consultants that provide health care or consult on health care remotely via the call center, wherein the matching is based on holistic information related to both the individual subjects and the individual care consultants. The method being performed by one or more hardware processors configured by machine-readable instructions, the method comprising responsive to receiving a call from a first subject, obtaining first subject information associated with the first subject, obtaining care consultant information associated with a plurality of care consultants associated with the call center including first care consultant information associated with a first care consultant, and analyzing the first subject information and the first care consultant information to determine whether a match exists between the first subject and the first care consultant.

Claim (Index 3):
The system of  claim 2 , wherein the quality of communication is determined in real-time to facilitate subject-care consultant matchmaking by analyzing interactions between the first subject and the first care consultant, assessing the quality of communication, receiving feedback from the first subject, receiving feedback from the care consultant, and adapting the subject-care consultant matchmaking accordingly.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 97.0
- Lexical Diversity: 2.24638
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12098911', '11321332', '10694519', '13952913', '12273065']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.535272882201697
- 35 USC 102 Novelty (BERT): 0.4723211405210117
- Combined Prediction Score: 0.5289777080336285
- Mean Citation Score: 160.610726
- Max Citation Score: 172.50948
- Similarity Product: 122.48891447237492

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test