PATENT CLAIM ANALYSIS

Application Number: 15961393
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2019-10
Patent Classification: ["704", "235000"]

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for a conversation monitoring system. In one aspect, a method includes receiving a conversation stream generated from a conversation between a user of a platform and a current robotic agent, where the current robotic agent is one of a plurality of robotic agents servicing the platform; processing the conversation stream to identify characteristics of the conversation; extracting a conversation knowledge graph that includes a plurality of first nodes that each correspond a concept discussed in the conversation; identifying a state change in the conversation from the identified characteristics of the conversation; merging the conversation knowledge graph with a domain knowledge graph into a merged knowledge graph; and replacing the current robotic agent with a replacement robotic agent from the robotic agents, the replacement robotic agent selected based on the percentage matching value of the merged knowledge graph.

Claim (Index 15):
The one or more non-transitory computer-readable media of  claim 13 , wherein the current robotic agent is replaced with a human agent instead of the replacement robotic agent, wherein the human agent is selected based on the percentage matching value of the merged knowledge graph, and wherein the domain knowledge graph includes a portion of the second nodes that each correspond to features describing each of the human agents.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 91.0
- Lexical Diversity: 2.27778
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12985050', '13948391', '15056346', '14075796', '15282970']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2749603763275426
- 35 USC 102 Novelty (BERT): 0.504545301856449
- Combined Prediction Score: 0.2979188688804333
- Mean Citation Score: 166.71058599999995
- Max Citation Score: 172.18092
- Similarity Product: 93.66273096861364

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test