PATENT CLAIM ANALYSIS

Application Number: 16185755
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265120"]

Abstract:
A system for managing resource commitment in a contact center includes: a processor; and a memory, wherein the memory stores instructions that cause the processor to: receive over a shared data communications channel a request for contact center resources, wherein the request is for handling activities for the contact center. having an activity type; transmit a signal to initiate a raise round according to the request over the data communications channel to a pool of resources registered to communicate on the data communications channel; receive a plurality of volunteer signals from a plurality of volunteering resources from the pool of resources; select one or more of the plurality of the volunteering resources for fulfilling the request; and transmit a message to the selected volunteering resources for committing the selected volunteering resources to the request, wherein the committed resources are selected for routing an activity having the activity type.

Claim (Index 1):
A managed resource device, configured for use in a contact center, the device comprising:\n a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to:\n receive a signal corresponding to an initialization of a raise round according to a request over a shared data communications channel to a plurality of non-committed resources registered to communicate on the shared data communications channel, \n determine, by hosted logic, whether the managed resource device should volunteer for an activity type during the raise round, \n automatically transmit a volunteer signal over the shared data communications channel in response to determining that the managed resource device should volunteer for the type of activity according to the hosted logic indicating selected volunteering resources, \n receive a message for committing the selected volunteering resources to the request, wherein the committed resources are selected for routing an activity having the activity type; and \n an electronic routing device coupled to the processor for routing the activity having the activity type, to the committed resources, for handling by the committed resources.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 98.0
- Lexical Diversity: 2.38806
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15282972', '14001031', '15714869', '15272304', '14663367']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4441175709324576
- 35 USC 102 Novelty (BERT): 0.5637063592387951
- Combined Prediction Score: 0.4560764497630913
- Mean Citation Score: 216.97348
- Max Citation Score: 454.71536
- Similarity Product: 378.9105396353245

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test