PATENT CLAIM ANALYSIS

Application Number: 15923908
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265030"]

Abstract:
A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service. The message is forwarded to the processor by an edge device coupled to a second operations environment different from the first operations environment. The edge device is configured to hide from the message identification of a location of the contact center resource. Despite such hiding, the processor identifies the location of the first contact center resource based on identification information that the processor retrieves from the message. The processor selects a second contact center resource based on the identified location of the first contact center resource for providing the contact center service.

Claim (Index 16):
The system of  claim 11 , wherein the first contact center resource is an end device of a contact center agent, and the second contact center resource is a media server configured to provide media services for the contact center.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 90.0
- Lexical Diversity: 2.50909
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14069336', '13843737', '14069328', '13842208', '14015974']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.699853757602174
- 35 USC 102 Novelty (BERT): 0.52085899340575
- Combined Prediction Score: 0.6819542811825317
- Mean Citation Score: 302.43558799999994
- Max Citation Score: 359.9228
- Similarity Product: 329.96337231974604

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test