PATENT CLAIM ANALYSIS

Application Number: 16200476
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265090"]

Abstract:
A computer-implemented system and method for facilitating interactions via automatic agent responses is provided. A request for information for an agent is received from a user during an interaction with the agent. A list of candidate responses to the request is generated and one of the candidate responses is automatically selected when the agent fails to respond to the request within a predetermined time period. The selected response is provided to the user on behalf of the agent.

Claim (Index 1):
A computer-implemented system for facilitating interactions via automatic agent responses, comprising:\n a database to store candidate responses; and a server comprising a central processing unit, memory, an input port to receive the candidate responses from the database, and an output port, wherein the central processing unit is configured to:\n receive for an agent a request for information from a user during an interaction with the agent; \n generate a list of at least a portion of the candidate responses to the request; \n automatically select one of the candidate responses when the agent fails to respond to the request within a predetermined time period; and \n provide the selected response to the user on behalf of the agent.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 1.82222
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15598984', '14887276', '13866793', '14887297', '14887310']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5011803102604327
- 35 USC 102 Novelty (BERT): 0.4790333877084184
- Combined Prediction Score: 0.4989656180052313
- Mean Citation Score: 171.540334
- Max Citation Score: 259.34973
- Similarity Product: 230.162123203134

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test