PATENT CLAIM ANALYSIS

Application Number: 16046045
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265090"]

Abstract:
In accordance with an example embodiment a computer-implemented method and an apparatus for predicting and tracking of mood changes in textual conversations are provided. The method includes determining, by a processor, one or more mood metrics in each of two or more chat stages of a real-time textual conversation between an agent and a customer. Changes in the one or more mood metrics across the two or more chat stages of the real-time textual conversation are tracked by the processor. Further, the method includes determining, by the processor, at least one action associated with the real-time textual conversation based on the changes in the one or more mood metrics.

Claim (Index 31):
The apparatus of  claim 24 , wherein the at least one processor comprises a mood tracking module to determine the one or more mood metrics, and wherein the one or more mood metrics comprises an agent engagement score determined based on at least one of an agent response time, an agent chat concurrency, and a parameter associated with agent's adherence to a recommended response template.

Metadata:
- Claim Count in Document: 65.0
- Percentile: 95.0
- Lexical Diversity: 2.22642
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['14638894', '14580859', '15587183', '15083240', '13778824']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5472964180137543
- 35 USC 102 Novelty (BERT): 0.5957706429513543
- Combined Prediction Score: 0.5521438405075143
- Mean Citation Score: 287.022962
- Max Citation Score: 556.3247
- Similarity Product: 465.5701666269899

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test