PATENT CLAIM ANALYSIS

Application Number: 16193565
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265120"]

Abstract:
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including determining a first caller grade for a first call, determining a first agent grade for a first agent, and matching the first caller and the first agent based on a comparison of the first caller grade with the first agent grade.

Claim (Index 7):
The method of  claim 1 , further comprising:\n outputting, by the at least one computer processor, contact center system performance data to a remote user communicatively coupled to the contact center system.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 2.10256
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['12021251', '15010319', '13854825', '12202097', '12180382']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5414962943128637
- 35 USC 102 Novelty (BERT): 0.5086288437713545
- Combined Prediction Score: 0.5382095492587128
- Mean Citation Score: 349.94026599999995
- Max Citation Score: 363.00043
- Similarity Product: 248.4494240067923

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test