PATENT CLAIM ANALYSIS

Application Number: 15977142
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265090"]

Abstract:
Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.

Claim (Index 7):
The method of  claim 4 , wherein the interaction factor comprises a user preference and the method further comprises the steps of:\n determining an interaction preference associated with the incoming communication.

Metadata:
- Claim Count in Document: 65.0
- Percentile: 93.0
- Lexical Diversity: 1.38776
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14714939', '15413100', '12695382', '15922473', '15358312']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5245649289983588
- 35 USC 102 Novelty (BERT): 0.4775349251773744
- Combined Prediction Score: 0.5198619286162603
- Mean Citation Score: 159.90480199999996
- Max Citation Score: 219.61009
- Similarity Product: 179.2273944320971

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test