PATENT CLAIM ANALYSIS

Application Number: 16102465
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "088130"]

Abstract:
A method for communicating with a call center, is performed at a device having one or more processors and memory. The device establishes, by an audio and video client, a network session connection to the call center by using an audio and video server. The device receives, through the network session connection, a first-level voice menu sent by the call center. The device obtains a correspondence between visualized menus and voice menus of the call center. The device searches for a first visualized menu corresponding to the first-level voice menu according to the correspondence. The device presents the first visualized menu in a user interface of the audio and video client.

Claim (Index 3):
The method according to  claim 1 , further comprising:\n receiving, through the input entry region of the information input interface, data input by the user; and in response to receiving the data input through the input entry region of the information input interface, sending the data input by the user to the call center according to the network address information of the call center.

Metadata:
- Claim Count in Document: 6.0
- Percentile: 96.0
- Lexical Diversity: 2.21818
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['11960103', '15480938', '11139882', '11113765', '15040659']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5396289835155619
- 35 USC 102 Novelty (BERT): 0.4808241488194617
- Combined Prediction Score: 0.5337485000459519
- Mean Citation Score: 225.906544
- Max Citation Score: 235.97203
- Similarity Product: 180.50990738645552

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test