PATENT CLAIM ANALYSIS

Application Number: 15927878
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-09
Patent Classification: ["705", "007390"]

Abstract:
Apparatus and method for field service monitoring are disclosed. The apparatus includes a communication unit and a control unit. The communication unit receives schedule information, real-time location information, and service status information including service completion information for each worker. The control unit determines a visit type of a service using the schedule information and the real-time location information. When the determined visit type is the non-requested visit, the control unit calculates a first achievement score having a penalty score for a non-requested visit. When the determined visit type is a requested visit, the control unit calculates a second achievement score having a new service completion rate for each worker using the schedule information and the service status information. The control unit calculates a key performance indicator (KPI) for each worker using the first and second achievement scores, and evaluates a working status of each worker using the calculated KPI.

Claim (Index 9):
A method for field service monitoring comprising:\n at a field service monitoring apparatus, receiving schedule information with respect to a plurality of workers performing field services; at the field service monitoring apparatus, receiving real-time location information with respect to the plurality of workers; at the field service monitoring apparatus, determining a visit type of a service for each worker based on the schedule information and the real-time location information; at the field service monitoring apparatus, calculating a first achievement score having a penalty score for a non-requested visit when the determined visit type is the non-requested visit, and calculating a second achievement score having a new service completion rate for each worker based on the schedule information and the service status information when the determined visit type is a requested visit; at the field service monitoring apparatus, classifying the requested visit into a new visit and a revisit, classifying the revisit into a reschedule visit and a reclaim visit, and calculating a third achievement score having a penalty score for reclaim when the revisit is the reclaim visit, wherein the reschedule visit is made after no completion of a service in the new visit, and wherein the reclaim visit is made for a same reason after completion of the service; at the field service monitoring apparatus, calculating a key performance indicator (KPI) for each worker based on the first, second, and third achievement scores; and at the field service monitoring apparatus, evaluating a working status of each worker based on the calculated KPI.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 90.0
- Lexical Diversity: 2.81034
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['11271644', '10076029', '15286712', '11586325', '15177903']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.0869186305616918
- 35 USC 102 Novelty (BERT): 0.4973345461778415
- Combined Prediction Score: 0.1279602221233068
- Mean Citation Score: 161.81821399999995
- Max Citation Score: 179.87018
- Similarity Product: 113.3046181898141

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test