PATENT CLAIM ANALYSIS

Application Number: 15973871
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.

Claim (Index 10):
The system of  claim 1 , further comprising a communication assistance module configured to:\n provide a transferred notification confirming that a transferred customer that has been attempted for communication has been transferred, wherein the batch comprises at least one customer record of the transferred customer; and partially or fully automate a communication attempt with the transferred customer and the interaction with the transferred customer up until prior to the transfer.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 93.0
- Lexical Diversity: 2.4
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15584769', '14809213', '14204505', '14565948', '14596774']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5006038007534865
- 35 USC 102 Novelty (BERT): 0.5729223037520609
- Combined Prediction Score: 0.5078356510533439
- Mean Citation Score: 312.902324
- Max Citation Score: 464.78864
- Similarity Product: 435.4474098659324

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test