PATENT CLAIM ANALYSIS

Application Number: 16051322
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265010"]

Abstract:
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Claim (Index 19):
The system of  claim 14 , wherein querying the data store comprises accessing a plurality of events in a field-searchable data store, the plurality of events comprising raw machine data associated with a timestamp, the raw machine data representing activities of a plurality of call center devices and the plurality of customers.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 95.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15633697', '15633699', '15582519', '15221392', '15421293']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4874685988619504
- 35 USC 102 Novelty (BERT): 0.5365771715409688
- Combined Prediction Score: 0.4923794561298522
- Mean Citation Score: 262.982732
- Max Citation Score: 386.78732
- Similarity Product: 301.328595331769

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test