PATENT CLAIM ANALYSIS

Application Number: 16193565
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265120"]

Abstract:
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including determining a first caller grade for a first call, determining a first agent grade for a first agent, and matching the first caller and the first agent based on a comparison of the first caller grade with the first agent grade.

Claim (Index 20):
The article of manufacture of  claim 19 , wherein the at least one computer processor is further caused to operate so as to train the pattern matching algorithm by adjusting at least one grading of the plurality of gradings.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 2.10256
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12021251', '15010319', '13854825', '12202097', '12180382']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5708612110366676
- 35 USC 102 Novelty (BERT): 0.5109521137796356
- Combined Prediction Score: 0.5648703013109645
- Mean Citation Score: 349.94026599999995
- Max Citation Score: 363.00043
- Similarity Product: 247.0728225874436

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test