PATENT CLAIM ANALYSIS

Application Number: 16378925
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-12
Patent Classification: ["379", "045000"]

Abstract:
Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.

Claim (Index 7):
The method of  claim 1  further comprising:\n providing a recommendation, by the AI bot, to a call taker that the call should be taken off hold, wherein the recommendation includes a reason why the call should be taken off hold; \n taking the call off hold when the recommendation is accepted; and \n providing an indication that the recommendation was correct or incorrect based on when the recommendation is accepted, wherein the AI bot updates historical data based on the indication in order to actively learn from the accuracy of the recommendation.

Metadata:
- Claim Count in Document: 29.0
- Percentile: 100.0
- Lexical Diversity: 1.71111
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['16004582', '12524034', '14031582', '09798206', '16374939']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.518388857210465
- 35 USC 102 Novelty (BERT): 0.5416567928458127
- Combined Prediction Score: 0.5207156507739998
- Mean Citation Score: 222.627246
- Max Citation Score: 414.67523
- Similarity Product: 341.5043462525689

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test