PATENT CLAIM ANALYSIS

Application Number: 15936736
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-10
Patent Classification: ["358", "001130"]

Abstract:
Embodiments of the disclosure provide for assisting with troubleshooting of a Multi-Function Printer (MFP) by receiving a text or voice message expressed in natural language from a user of the MFP, extracting text data or audio data of the received text or voice message, forwarding the extracted text data or audio data to one or more servers, receiving, from the servers, entities or intents related to the text or voice message based on processing of the text or audio data by the servers, processing the received entities or intents, sending information indicating one or more errors to the servers, receiving, from the servers, troubleshooting information directed to the errors, and providing at least a portion of the received troubleshooting information to the user of the MFP through the mobile device of the user of the MFP.

Claim (Index 16):
A method for troubleshooting a Multi-Function Printer (MFP), the method comprising:\n receiving, by one or more servers, a natural language text or voice message from a mobile device, the text or voice message requesting initiation of one or more functions of the MFP; opening, by the one or more servers, a connection with the MFP; forwarding, by the one or more servers, the natural language text or voice message received from the mobile device to the MFP, receiving, by the MFP, the natural language text or voice message from the one or more servers; forwarding, by the MFP to the one or more servers, text or audio data from the received text or voice message; receiving, by the one or more servers, the text or audio data from the MFP; performing, by the one or more servers, natural language processing on the text or audio data to generate one or more entities or intents related to the voice or text message; forwarding, by the one or more servers, the generated one or more entities or intents to the MFP; receiving, by the MFP, the one or more entities or intents from the one or more servers; providing, by the MFP to the one or more servers, information indicating one or more errors based on the one or more entities or intents; receiving, by the one or more servers, the information indicating the one or more errors; extracting, by the one or more servers, troubleshooting information directed to the one or more errors; providing, by the one or more servers, the troubleshooting information to the MFP; receiving, by the MFP, the troubleshooting information from the one or more servers; and providing, by the MFP to the mobile device, at least a portion of the received troubleshooting information.

Metadata:
- Claim Count in Document: 23.0
- Percentile: 90.0
- Lexical Diversity: 2.58621
- Patent Class: 358.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15936653', '14851145', '15457692', '15063757', '15661516']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4770085874857876
- 35 USC 102 Novelty (BERT): 0.5292536299117385
- Combined Prediction Score: 0.4822330917283827
- Mean Citation Score: 197.621416
- Max Citation Score: 353.42255
- Similarity Product: 310.6227812764972

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test