PATENT CLAIM ANALYSIS

Application Number: 15860098
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["379", "265090"]

Abstract:
A live service agent is associated to a first service session, where the first service session facilitates a communication exchange associated with a user inquiry between user equipment and a first service resource. The first service session remains uninterrupted by the associating of the live service agent. A verbal exchange of the communication exchange between the user equipment and the live service agent is recorded in response to the associating of the live service agent, and a number of keywords are identified. To the extent that the verbal exchange yields a satisfactory response to the user inquiry and that the recording is dissimilar to other recordings of a solution database, the recording is stored in the solution database. Other embodiments are disclosed.

Claim (Index 1):
A method, comprising:\n accessing, by a system including a processor, information representative of a verbal exchange that is part of an interactive customer service session between customer equipment and a live, human customer service agent; and storing, by the system, a recording of the verbal exchange in a solution database responsive to a first determination that the verbal exchange yielded a satisfactory response to a customer inquiry and responsive to a second determination that the verbal exchange is dissimilar to other verbal exchanges stored in the solution database.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 2.45283
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15201263', '15201243', '15201271', '15860066', '13962723']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5525452898948912
- 35 USC 102 Novelty (BERT): 0.5241910835958999
- Combined Prediction Score: 0.549709869264992
- Mean Citation Score: 284.5041
- Max Citation Score: 372.11172
- Similarity Product: 271.5941870998764

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test