PATENT CLAIM ANALYSIS

Application Number: 16113425
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["455", "456100"]

Abstract:
Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Claim (Index 10):
The computer-implemented method of  claim 9 , wherein the sending the notification comprises sending the notification to one of the venue associate and the second venue associate to assist the participant.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 96.0
- Lexical Diversity: 2.89655
- Patent Class: 455.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15399264', '15181037', '15334954', '13889168', '15216056']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6587153308173409
- 35 USC 102 Novelty (BERT): 0.5808405894066373
- Combined Prediction Score: 0.6509278566762705
- Mean Citation Score: 237.991584
- Max Citation Score: 466.41382
- Similarity Product: 409.4156546654869

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test