PATENT CLAIM ANALYSIS

Application Number: 15912434
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265120"]

Abstract:
A method for workload distribution for a contact center includes identifying a work item for distribution based on an assigned distribution criteria; identifying a target for routing the work item; determining availability of the target; in response to determining that the target is available, transmitting a routing request for the work item to a routing server, and in response to the request, the routing server is configured to independently determine availability of the work item for routing the work item to the target; and in response to determining that the target is not available, refraining from transmitting the routing request for the work item to the routing server.

Claim (Index 7):
The method of  claim 1 , wherein the work item is in a queued state in a first server, and wherein in response to the request, the work item is removed from the queued state in the first server and is placed in a queued state in the routing server.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 90.0
- Lexical Diversity: 2.78571
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13689750', '13689753', '09823770', '13170120', '09823828']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5715968158670595
- 35 USC 102 Novelty (BERT): 0.5385114004373158
- Combined Prediction Score: 0.5682882743240851
- Mean Citation Score: 232.013312
- Max Citation Score: 394.1436
- Similarity Product: 308.32639070370203

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test