PATENT CLAIM ANALYSIS

Application Number: 16188351
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-05
Patent Classification: ["379", "088130"]

Abstract:
A system and method for enabling a conversation to be shifted to different modalities. Optionally and preferably, the conversation between a customer and a customer representative is shifted from a voice phone call to a messaging-based system which may optionally be, for example, through SMS or short messaging system messages, self help tools or through other messaging systems, which may, for example, be operated through a mobile communication device such as a smartphone.

Claim (Index 1):
A system for enabling a conversation to be shifted to different modalities, comprising a customer telephone and a customer representative voice system, wherein said customer telephone is capable of communicating through messaging, wherein the conversation between said customer telephone and said customer representative voice system is shifted from a voice phone call to a messaging-based system; wherein said customer representative voice system comprises a server and connectivity to a message transfer communication channel, wherein said customer telephone is also connected to said message transfer communication channel, said server comprising a memory and a processor configured to perform a defined set of operations in response to receiving a corresponding instruction selected from a predefined native instruction set of codes, said codes comprising: a first set of machine codes selected from the native instruction set for receiving a prompt from said customer telephone, a second set of machine codes selected from the native instruction set for analyzing said prompt and for determining a response, wherein said response comprises shifting said voice phone call to said messaging based system; and a third set of machine codes selected from the native instruction set for inducing said shift, such that said customer telephone communicates with said customer representative voice system through a message sent from said server through said message transfer communication channel; wherein each of the first, second and third sets of machine code is stored in the memory.

Metadata:
- Claim Count in Document: 7.0
- Percentile: 98.0
- Lexical Diversity: 1.67347
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['11139882', '11617174', '13345511', '13345505', '13345517']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.511720159456591
- 35 USC 102 Novelty (BERT): 0.4828648862612321
- Combined Prediction Score: 0.5088346321370552
- Mean Citation Score: 190.130212
- Max Citation Score: 209.78696
- Similarity Product: 144.61986886016842

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test