PATENT CLAIM ANALYSIS

Application Number: 15916632
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-09
Patent Classification: ["709", "224000"]

Abstract:
Techniques are described herein for generating service tickets. Embodiments include receiving first button data from an internet-of-things (IOT) button, the first button data comprising button identification information that uniquely identifies the IOT button and first button state information that specifies a button state, from a plurality of button states, of the IOT button, wherein the first button data corresponds to a first button press of the IOT button. The first button data is processed using a custom function associated with a service provider to cause: determining, based on the button identification information, a service location associated with the first button press; determining, based on the first button state information, a service issue associated with the first button press; and generating a service ticket corresponding to the first button press, wherein the service ticket indicates the service location and the service issue.

Claim (Index 19):
The system of  claim 11  wherein the service issue is associated with a service device at the service location, the system further comprising instructions which, when executed by the one or more processors, cause one or more of:\n causing the service device to generate a service log and send the service log to the service provider computer system, or \n based on the service issue, causing the service device to perform one or more troubleshooting functions.

Metadata:
- Claim Count in Document: 20.0
- Percentile: 90.0
- Lexical Diversity: 2.63333
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15138894', '14871972', '12138213', '14408654', '15360653']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2348110775851817
- 35 USC 102 Novelty (BERT): 0.4828200475607643
- Combined Prediction Score: 0.25961197458274
- Mean Citation Score: 116.4227808
- Max Citation Score: 118.01066000000002
- Similarity Product: 69.92696096241356

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test