PATENT CLAIM ANALYSIS

Application Number: 16177510
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265130"]

Abstract:
Embodiments presented herein provide techniques for inferring the current emotional state of a user based on paralinguistic features derived from audio input from that user. If the emotional state meets triggering conditions, the system provides the user with a prompt which allows the user to connect with a support agent. If the user accepts, the system selects a support agent for the user based on the predicted emotional state and on attributes of the support agent found in an agent profile. The system can also determine a priority level for the user based on the score and based on a profile of the user and determine where to place the user in a queue for the support agent.

Claim (Index 6):
The computer-implemented method of  claim 5 , wherein the customer-satisfaction attribute is a median of at least the first and second customer-satisfaction levels.

Metadata:
- Claim Count in Document: 17.0
- Percentile: 98.0
- Lexical Diversity: 2.13793
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15336521', '15336113', '15336215', '15334825', '16150197']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5241018264498762
- 35 USC 102 Novelty (BERT): 0.5366325680759889
- Combined Prediction Score: 0.5253549006124876
- Mean Citation Score: 268.648024
- Max Citation Score: 386.13324
- Similarity Product: 232.23018081056355

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test