PATENT CLAIM ANALYSIS

Application Number: 16202155
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["704", "231000"]

Abstract:
Systems and methods for computer-based escalation detection are disclosed. In embodiments, a method includes: determining an occurrence of an interaction event between a first party and a second party within a recording including audio data; analyzing the audio data; determining, based on the analyzing the audio data, an escalation during the interaction event to generate escalation data; saving the escalation data; partitioning each interaction event into a plurality of sections, wherein a first section represents a start of the interaction event, and another section represents an end of the interaction event; assigning a sentiment score for each of the plurality of sections; and calculating an overall sentiment score for the interaction event by combining the sentiment scores for each of the plurality of sections, wherein the saved escalation data includes the overall sentiment score.

Claim (Index 15):
A system for detecting escalation, comprising:\n a CPU, a computer readable memory and a computer readable storage medium associated with a computing device; program instructions to determine an occurrence of a first interaction event between a first person of interest and one or more members of the public within an audio-video recording including audio data and video data; program instructions to analyze the audio data for a change in tone over time; program instructions to analyze the audio data for a presence of any negative tones; program instructions to determine whether the change in tone, the presence of any negative tones, or a combination of the change in tone and the presence of any negative tones, indicates an escalation during the first interaction event to generate escalation data; program instructions to save the escalation data; program instructions to gather overall sentiment scores for a plurality of interaction events involving the first party; and program instructions to monitor the overall sentiment scores over time to determine any increase or decrease in the overall sentiment scores, wherein the program instructions are stored on the computer readable storage medium for execution by the CPU via the computer readable memory.

Metadata:
- Claim Count in Document: 47.0
- Percentile: 98.0
- Lexical Diversity: 2.44262
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15812325', '15216056', '14848951', '15399264', '16113425']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2748042670725408
- 35 USC 102 Novelty (BERT): 0.5652417267632359
- Combined Prediction Score: 0.3038480130416103
- Mean Citation Score: 283.096244
- Max Citation Score: 446.1993
- Similarity Product: 422.1250074379921

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test