PATENT CLAIM ANALYSIS

Application Number: 16238210
Application Type: Utility
Filing Date: 2019-01
Publication Date: 2019-05
Patent Classification: ["379", "088010"]

Abstract:
Microphone monitoring and analytics are provided. An initiation of a new contact session is determined that includes a communication interaction between a contact center agent (CCA) having a microphone and a contacting individual (CI). Prior to an end of the new contact session, a non-audio mode wherein audio signals received by the microphone are not communicated to the CI is determined. Audio signals received via the microphone during the non-audio mode are analyzed. An utterance spoken by the CCA is identified. Contact session metadata is generated based on the utterance. A contact session record that includes the contact session metadata is generated. The contact session record is stored.

Claim (Index 12):
The method of  claim 1 , wherein:\n identifying the utterance spoken by the CCA comprises identifying a plurality of words spoken by the CCA; and further comprises determining, based on the plurality of words, a sentiment classifier that classifies a sentiment of the CCA; and generating the contact session metadata based on the utterance comprises inserting the sentiment classifier in a sentiment classification field of the contact session metadata.

Metadata:
- Claim Count in Document: 48.0
- Percentile: 99.0
- Lexical Diversity: 1.95161
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14755856', '14807301', '11616490', '15628616', '15639973']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5239456864359981
- 35 USC 102 Novelty (BERT): 0.5905882275728361
- Combined Prediction Score: 0.5306099405496819
- Mean Citation Score: 233.46704800000003
- Max Citation Score: 500.214
- Similarity Product: 495.34889486789706

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test