PATENT CLAIM ANALYSIS

Application Number: 16044732
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-01
Patent Classification: ["704", "009000"]

Abstract:
Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal, analyzing the dialogue and determining whether an abnormal situation has occurred, transmitting an assistance request including information regarding the dialogue to a human agent management apparatus when it is determined that the abnormal situation has occurred, receiving dialogue advancement guide information, which is a response to the assistance request, from the human agent management apparatus, wherein the dialogue advancement guide information is configured using input data of a human agent input to a human agent terminal connected to the human agent management apparatus and configured to receive a task for processing the assistance request allocated by the human agent management apparatus, and continuing the dialogue using the dialogue advancement guide information.

Claim (Index 4):
The method of  claim 1 ,\n wherein the determining whether the abnormal situation has occurred comprises determining that the abnormal situation has occurred based on it not being possible to identify an intention of a message recently received from the user terminal according to a dialogue model of the dialogue, wherein the assistance request comprises a plurality of candidate intentions of the message recently received according to the dialogue model of the dialogue, wherein the dialogue advancement guide information comprises information for designating one of the plurality of candidate intentions as an actual intention, and wherein the continuing the dialogue comprises applying the actual intention to the dialogue model of the dialogue to create a response message for the message recently received.

Metadata:
- Claim Count in Document: 30.0
- Percentile: 95.0
- Lexical Diversity: 2.32836
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['16045063', '15840295', '14243477', '12964866', '11510728']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2329013173752364
- 35 USC 102 Novelty (BERT): 0.5842161246173977
- Combined Prediction Score: 0.2680327980994526
- Mean Citation Score: 223.24268
- Max Citation Score: 512.3186
- Similarity Product: 382.0264534901857

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test