PATENT CLAIM ANALYSIS

Application Number: 15758403
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-02
Patent Classification: ["704", "008000"]

Abstract:
Disclosed are a service request system and method using a service request device for a multiple language supported room, more particularly, a service request system and method using a service request device for a multiple language supported room, for allowing a user to make a request for a service selected by the user in the room in a language selected by the user. Here, an efficient operating process is provided by making a request for a service selected by a user in a room in a language selected by the user to remove a language barrier and to differentiate and call a service desired by a user according to an accurate intention, a service is immediately processed by calling a service to a corresponding employee when a service is called through a service request system, and convenience of a service is provided to allow a user to easily recognize a processing result when the service is requested.

Claim (Index 23):
A service request method for a multiple language supported room, the method comprising:\n performing language/service input (S 100 ) of receiving selection of a language and service that is desired by a user, through a service request device ( 100 ); performing service content guidance (S 200 ) of guiding language and service content input by the user, through the service request device; performing service request information generation (S 300 ) of generating service request information related to the service selected by the user, through the service request device ( 100 ); performing first service request information transmission (S 400 ) of transmitting service request information generated by the service request device ( 100 ) to the monitoring system ( 200 ); performing second service request information transmission (S 500 ) of determining an employee who is capable of processing the requested service related to the service request information and transmitting the service request information to the employee terminal ( 300 ) of the determined employee, through the monitoring system ( 200 ); performing service processing result information generation (S 600 ) of generating service processing result information indicating a processing result of a service related to the service request information, through the employee terminal ( 300 ); performing service processing result information transmission (S 700 ) of transmitting the generated service processing result information to the monitoring system ( 200 ), through the employee terminal ( 300 ); performing service processing state information generation (S 800 ) of generating service processing state information using the service processing result information, through the monitoring system ( 200 ); performing service processing state information transmission (S 900 ) of transmitting the service processing state information to the service request device ( 100 ), through the monitoring system ( 200 ); and performing service processing state display (S 1000 ) of displaying a processing state of the service requested by the user using a display unit based on service processing state information, through the service request device ( 100 ).

Metadata:
- Claim Count in Document: 92.0
- Percentile: 90.0
- Lexical Diversity: 2.79661
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['12234238', '12163243', '14194569', '10431626', '11803109']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2574114488659918
- 35 USC 102 Novelty (BERT): 0.4848638228378963
- Combined Prediction Score: 0.2801566862631823
- Mean Citation Score: 172.957638
- Max Citation Score: 183.64793
- Similarity Product: 123.80017500839531

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test