PATENT CLAIM ANALYSIS

Application Number: 15968619
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265090"]

Abstract:
A method, system and computer program product for utilizing a caller wait time. When the caller's estimated wait time exceeds a threshold amount of time, an interactive voice response (IVR) system retrieves information (e.g., caller's previous purchases) about the caller. The IVR system then initiates a dialog with the caller to determine their experience with a product or service by prompting the caller with questions derived from the retrieved information. After recording the responses by the caller to the questions, the IVR system generates social media content based on the caller's responses. The IVR system then converts the text of the generated social media content to an audible version, which is provided to the caller to approve the posting of the social media content. The social media content is posted on a social media stream in response to the caller approving the posting of the social media content.

Claim (Index 16):
The system as recited in  claim 15 , wherein the program instructions of the computer program further comprise:\n removing sensitive information from said generated social media content.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 93.0
- Lexical Diversity: 2.18421
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15431259', '14448365', '11586165', '13942157', '14951196']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5511622695012356
- 35 USC 102 Novelty (BERT): 0.546030314690587
- Combined Prediction Score: 0.5506490740201708
- Mean Citation Score: 240.39182400000004
- Max Citation Score: 417.87195
- Similarity Product: 338.18778145110014

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test