PATENT CLAIM ANALYSIS

Application Number: 16113425
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["455", "456100"]

Abstract:
Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Claim (Index 9):
The computer-implemented method of  claim 2 , further comprising:\n detecting, by the computing device, at least one interaction event between the participant and a second venue associate, wherein the first event data includes interaction event data regarding the at least one interaction event between the participant and the venue associate and the at least one interaction event between the participant and a second venue associate; determining, by the computing device, a sentiment of the participant with respect to the venue associate during the first event based on the first event data; and determining, by the computing device, a sentiment of the participant with respect to the second venue associate during the first event based on the first event data; wherein the notification is based on the determined sentiment of the participant with respect to the venue associate and the determined sentiment of the participant with respect to the second venue associate.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 96.0
- Lexical Diversity: 2.89655
- Patent Class: 455.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15399264', '15181037', '15334954', '13889168', '15216056']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.629150934345108
- 35 USC 102 Novelty (BERT): 0.5839723170769092
- Combined Prediction Score: 0.6246330726182883
- Mean Citation Score: 237.991584
- Max Citation Score: 466.41382
- Similarity Product: 444.4642684508752

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test