PATENT CLAIM ANALYSIS

Application Number: 16167270
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-02
Patent Classification: ["715", "709000"]

Abstract:
Embodiments of the present invention provide a method, system and computer program product for smart user feedback. In an embodiment of the invention, a method for smart user feedback is provided. The method includes loading into memory of a computer hosting execution of an application, a set of nominal end user interactions with the application. The method also includes monitoring interactions with the application by an end user and comparing the monitored interactions with the set of nominal end user interactions in order to compute a threshold variance. Finally, the method includes responding to the threshold variance computed for the monitored interactions, by displaying a prompt in a display of the application in the computer recommending an initiation of a customer support session.

Claim (Index 23):
The method of  claim 19 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of multiple different other end users.

Metadata:
- Claim Count in Document: 44.0
- Percentile: 97.0
- Lexical Diversity: 2.25424
- Patent Class: 715.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14796306', '15288833', '15008235', '15196160', '14703972']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3282702144429164
- 35 USC 102 Novelty (BERT): 0.5073950909582147
- Combined Prediction Score: 0.3461827020944462
- Mean Citation Score: 157.78648800000005
- Max Citation Score: 244.23865
- Similarity Product: 142.25459678612353

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test