PATENT CLAIM ANALYSIS

Application Number: 15916632
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-09
Patent Classification: ["709", "224000"]

Abstract:
Techniques are described herein for generating service tickets. Embodiments include receiving first button data from an internet-of-things (IOT) button, the first button data comprising button identification information that uniquely identifies the IOT button and first button state information that specifies a button state, from a plurality of button states, of the IOT button, wherein the first button data corresponds to a first button press of the IOT button. The first button data is processed using a custom function associated with a service provider to cause: determining, based on the button identification information, a service location associated with the first button press; determining, based on the first button state information, a service issue associated with the first button press; and generating a service ticket corresponding to the first button press, wherein the service ticket indicates the service location and the service issue.

Claim (Index 6):
The method of  claim 1  wherein the first button data is received at a first time, and wherein the service ticket is associated with a priority level, the method further comprising:\n receiving, at a second time, second button data from the IOT button, the second button data comprising the button identification information and second button state information, and the second button data corresponding to a second button press of the IOT button, wherein the second press of the IOT button is different than the first press of the IOT button; \n processing the second button data using the custom function to cause:\n determining, based on the button identification information and the button state information of the second button data, that a service location and a service issue associated with the second button press is the same as the service location and the service issue of the service ticket; \n determining whether to escalate the priority level associated with the service ticket based on one or more of:\n an amount of time between the first time and the second time, and on a number of additional button presses received between the first time and the second time, wherein each additional button press corresponds to a service location and a service issue that is the same as the service location and the service issue of the service ticket; \n \n in response to determining to escalate the priority level associated with the service ticket, escalating the priority level associated with the service ticket.

Metadata:
- Claim Count in Document: 20.0
- Percentile: 90.0
- Lexical Diversity: 2.63333
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15138894', '14871972', '12138213', '14408654', '15360653']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2387240595474243
- 35 USC 102 Novelty (BERT): 0.4631761808501997
- Combined Prediction Score: 0.2611692716777019
- Mean Citation Score: 116.4227808
- Max Citation Score: 118.01066000000002
- Similarity Product: 81.71504504252316

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test