PATENT CLAIM ANALYSIS

Application Number: 15938586
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-10
Patent Classification: ["379", "265070"]

Abstract:
A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.

Claim (Index 12):
A system for testing an agent by a validation bot, the system comprising:\n a memory; a processor configured to: a. send training material to an agent; b. automatically initiate a session pretending to be a real human customer interacting with an agent, at the same time that agents other than the agent are connected to customers, by providing a phrase to the agent via a client media interface, wherein the client media interface is the same interface the agent uses to communicate with a customer; c. obtain a reply from the agent; d. interpret the reply by a natural language engine and map the reply of the agent to an agent intent, wherein the agent intent is a goal of the agent expressed by the agent during the session; e. provide a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material, wherein the response is translated into a media channel of the session; f. calculate a score of the agent according to scoring rules; and g. provide the score of the agent to a user.

Metadata:
- Claim Count in Document: 23.0
- Percentile: 90.0
- Lexical Diversity: 2.36842
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15677927', '14571133', '12432325', '15713342', '11479506']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5282260722157529
- 35 USC 102 Novelty (BERT): 0.4717684920230632
- Combined Prediction Score: 0.522580314196484
- Mean Citation Score: 169.807192
- Max Citation Score: 181.6705
- Similarity Product: 130.48771273615958

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test