PATENT CLAIM ANALYSIS

Application Number: 15880514
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["704", "244000"]

Abstract:
A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Claim (Index 27):
The system of  claim 21 , wherein the stored instructions configure the one or more processors to perform further operations comprising determining the at least one stress feature for only telephone conversations having a number identified keywords above a predetermined threshold.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 1.78125
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14546921', '15253775', '15285373', '11617174', '13610601']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2719288085747189
- 35 USC 102 Novelty (BERT): 0.5368311086294894
- Combined Prediction Score: 0.2984190385801959
- Mean Citation Score: 256.385168
- Max Citation Score: 382.52405
- Similarity Product: 295.60285456644885

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test