PATENT CLAIM ANALYSIS

Application Number: 16185755
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265120"]

Abstract:
A system for managing resource commitment in a contact center includes: a processor; and a memory, wherein the memory stores instructions that cause the processor to: receive over a shared data communications channel a request for contact center resources, wherein the request is for handling activities for the contact center. having an activity type; transmit a signal to initiate a raise round according to the request over the data communications channel to a pool of resources registered to communicate on the data communications channel; receive a plurality of volunteer signals from a plurality of volunteering resources from the pool of resources; select one or more of the plurality of the volunteering resources for fulfilling the request; and transmit a message to the selected volunteering resources for committing the selected volunteering resources to the request, wherein the committed resources are selected for routing an activity having the activity type.

Claim (Index 15):
A method of adding additional resources to a contact center, the method comprising:\n identifying, by a processor, a number of resources available to the contact center a particular time interval categorized by activity type; determining, by the processor, a deficiency in resources categorized by activity type needed by the contact center at the particular time interval by comparing the number of available resources against a determined number of resources needed by the contact center; transmitting, by the processor, over a shared data communications channel a request for contact center resources from a pool of non-committed resources, wherein\n the request is for handling activities for the contact center having an activity type, and \n the request, transmitted by the processor, is configured to be received by a resource device of the pool of non-committed resources, which initiates a raise round according to the request for the pool of non-committed resources to indicate whether the pool of non-committed resources can volunteer resources according to the activity type; \n receiving, by the processor, an indicator from the pool of non-committed resources through the shared communications channel that the pool of non-committed resources has volunteered resources available according to the activity type; and routing, by an electronic device coupled to the processor, the activity having the activity type, to the committed resources, for handling by the committed resources.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 98.0
- Lexical Diversity: 2.38806
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15282972', '14001031', '15714869', '15272304', '14663367']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4448040296373832
- 35 USC 102 Novelty (BERT): 0.562273349985588
- Combined Prediction Score: 0.4565509616722037
- Mean Citation Score: 216.97348
- Max Citation Score: 454.71536
- Similarity Product: 368.6182006790924

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test