PATENT CLAIM ANALYSIS

Application Number: 15936091
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "266080"]

Abstract:
A system for contact management a server to store, for a campaign, a list of contacts and a contact plan associated with that list of contacts, for each contact, agent notes, and, for the campaign, agent assistance text. The server determines a highest priority opportunity from the list of contacts for an agent associated with the client device as a function of the contact plan, qualifications of the agent, and a current time. The server sends the highest opportunity contact to the client device. The client device receives and presents the contact from the list that was determined to be the highest priority, agent notes for that contact, and agent assistance text. The client device accepts input of results of the agent communicating with the contact and notes regarding the contact, and sends the result and the notes to the server.

Claim (Index 1):
A system comprising:\n a client device; a server configured to:\n store, for a campaign, a list of contacts and a contact plan associated with that list of contacts; \n store, for each contact, agent notes; \n store, for the campaign, agent assistance text; \n determine a highest priority opportunity from the list of contacts for an agent currently associated with the client device as a function of the contact plan, qualifications of the agent, and a current time; \n send the contact from the list that was determined to be the highest priority opportunity to the client device together with the agent notes for that contact and the agent assistance text; \n wherein the client device is configured to:\n receive and present the contact from the list that was determined to be the highest priority, the agent notes for that contact, and the agent assistance text from the server; \n accept input of a result of the agent attempting to communicate with the contact and of notes regarding the contact; \n send the result and the notes regarding the contact to the server; \n wherein the server is further configured to:\n update the contact plan as a function of the result; and \n update the agent notes as a function of the notes regarding the contact.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 90.0
- Lexical Diversity: 3.03846
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15057998', '15156270', '14088360', '15352656', '12626291']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4415021912901943
- 35 USC 102 Novelty (BERT): 0.4561097123578367
- Combined Prediction Score: 0.4429629433969586
- Mean Citation Score: 132.36193400000002
- Max Citation Score: 216.62982
- Similarity Product: 215.2088386112524

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test