PATENT CLAIM ANALYSIS

Application Number: 16051322
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265010"]

Abstract:
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Claim (Index 14):
A system comprising:\n memory comprising instructions; and a computer processor for executing the instructions that cause the computer processor to perform operations comprising:\n acquiring raw data at a data intake and query system operably coupled to a call center that includes one or more call center devices; \n storing the raw data in a data store; \n querying a data store for current interaction data between a plurality of call center personnel and a plurality of customers, the plurality of call center personnel grouped into a plurality of call center groups, wherein querying the data store comprises searching the raw data store for the current interaction data; \n determining, for a call center group of the plurality of call center groups, a current interaction metric specific to the call center group using the current interaction data; and \n providing the current interaction metric for the call center group.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 95.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15633697', '15633699', '15582519', '15221392', '15421293']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4866385545628902
- 35 USC 102 Novelty (BERT): 0.5372803512019253
- Combined Prediction Score: 0.4917027342267937
- Mean Citation Score: 262.982732
- Max Citation Score: 386.78732
- Similarity Product: 324.99122745294574

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test