PATENT CLAIM ANALYSIS

Application Number: 16151362
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-01
Patent Classification: ["379", "265090"]

Abstract:
According to one embodiment, a method for automating an interaction between a user and a contact center includes: receiving, by a processor, a natural language inquiry from the user; identifying, by the processor, a user intent from the natural language inquiry using a natural language processing module; loading, by the processor, a script corresponding to the user intent, the script comprising a plurality of fields of information associated with the user intent; filling at least one of the fields of information of the script based on a stored user profile; and supplying the filled fields of information to the contact center in accordance with the script. Some embodiments of the present invention relate to systems and methods for augmenting interactions between the user and the contact center.

Claim (Index 21):
The system of  claim 20 , wherein the memory further stores instructions that, when executed by the processor, cause the processor to detect an indication from the agent of the contact center that the agent is ready to speak to the user,\n wherein the instructions that cause the processor to connect the user to the contact center via the communication channel are executed after detecting the indication from the agent of the contact center.

Metadata:
- Claim Count in Document: 56.0
- Percentile: 97.0
- Lexical Diversity: 2.25397
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['10406511', '15713342', '14919675', '14451322', '15253784']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5316317187057633
- 35 USC 102 Novelty (BERT): 0.4834582252444197
- Combined Prediction Score: 0.526814369359629
- Mean Citation Score: 171.76915200000005
- Max Citation Score: 181.39107
- Similarity Product: 118.21656426475884

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test