PATENT CLAIM ANALYSIS

Application Number: 15902751
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265070"]

Abstract:
The disclosure is directed to automatically determining product feature requests by analyzing conversations of representatives with customers. A feedback identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of a feature request. A feature request is a request for adding a specified functionality to a product. The set of features is analyzed to generate a feedback manifest, which includes the feature request (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.

Claim (Index 1):
A computer-implemented method, comprising:\n retrieving multiple recordings of conversations associated with multiple representatives, wherein each of the conversations is between at least one of the representatives and at least one of multiple customers; extracting multiple features from each of the recordings, wherein the multiple features indicate characteristics of any of (a) a customer of multiple customers in the corresponding conversation, (b) a representative of multiple representatives in the corresponding conversation, (c) the corresponding conversation; analyzing features associated with a first conversation of the multiple conversations to determine a set of features that is indicative of a feature request for a product, wherein the feature request is a request made by a first customer of the multiple customers associated with the first conversation for adding one or more functionalities to the product; and generating, based on the set of features, information regarding the feature request.

Metadata:
- Claim Count in Document: 71.0
- Percentile: 88.0
- Lexical Diversity: 1.85965
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15902808', '15854642', '15835807', '15817490', '15793691']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5183292885495255
- 35 USC 102 Novelty (BERT): 0.5207503761247072
- Combined Prediction Score: 0.5185713973070437
- Mean Citation Score: 308.889086
- Max Citation Score: 350.30325
- Similarity Product: 332.71999461981653

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test