PATENT CLAIM ANALYSIS

Application Number: 16234412
Application Type: Utility
Filing Date: 2018-12
Publication Date: 2019-05
Patent Classification: ["709", "206000"]

Abstract:
An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Claim (Index 28):
The database system of  claim 27 , wherein the database system identifies a message conversation between the support agent and the user based on the metadata and displays the message conversation on the user interface of the user system.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 98.0
- Lexical Diversity: 2.53571
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15195499', '15167336', '13439200', '15351401', '13708915']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2479783810901573
- 35 USC 102 Novelty (BERT): 0.5206863152778914
- Combined Prediction Score: 0.2752491745089307
- Mean Citation Score: 185.057168
- Max Citation Score: 302.553
- Similarity Product: 207.8328046608567

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test