PATENT CLAIM ANALYSIS

Application Number: 16215834
Application Type: Utility
Filing Date: 2018-12
Publication Date: 2019-04
Patent Classification: ["379", "265060"]

Abstract:
A communication session analyzer is integrated or otherwise coupled to an audio player to generate a system for analyzing voice-based communication sessions. Embodiments of the system also include a data store and an output device, respectively. The analyzer identifies a communication session attribute. An automated or human reviewer of a stored communication session forwards an assessment for an observed communication session. The data store receives and stores the communication session attribute with the assessment in a common format. Alternatively, an output device generates a representation that includes the communication session attribute and the assessment. When customer feedback is available for a particular communication session, the system identifies the communication session as one that should be reviewed. Once an internal reviewer indicates that the review/assessment is complete, the system presents communication session attributes together with the session assessments from both the internal reviewer and the customer.

Claim (Index 4):
The system of  claim 1 , wherein the analyzer is responsive to metadata concerning the stored communication session.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 2.06579
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14557092', '11621134', '11616490', '13005906', '11540306']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5169590633327517
- 35 USC 102 Novelty (BERT): 0.5465934544209768
- Combined Prediction Score: 0.5199225024415742
- Mean Citation Score: 257.39950600000003
- Max Citation Score: 401.66287
- Similarity Product: 374.40762876042544

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test