PATENT CLAIM ANALYSIS

Application Number: 16202155
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["704", "231000"]

Abstract:
Systems and methods for computer-based escalation detection are disclosed. In embodiments, a method includes: determining an occurrence of an interaction event between a first party and a second party within a recording including audio data; analyzing the audio data; determining, based on the analyzing the audio data, an escalation during the interaction event to generate escalation data; saving the escalation data; partitioning each interaction event into a plurality of sections, wherein a first section represents a start of the interaction event, and another section represents an end of the interaction event; assigning a sentiment score for each of the plurality of sections; and calculating an overall sentiment score for the interaction event by combining the sentiment scores for each of the plurality of sections, wherein the saved escalation data includes the overall sentiment score.

Claim (Index 16):
The system of  claim 15 , further comprising:\n program instructions to graph the overall sentiment scores, wherein the monitoring comprises detecting a pattern of increasing overall sentiment scores over time based on the graph; and program instructions to send data analytics results to a client server, wherein the data analytics results indicate that the overall sentiment scores are increased over time.

Metadata:
- Claim Count in Document: 47.0
- Percentile: 98.0
- Lexical Diversity: 2.44262
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15812325', '15216056', '14848951', '15399264', '16113425']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2776035849783521
- 35 USC 102 Novelty (BERT): 0.5582748573393596
- Combined Prediction Score: 0.3056707122144529
- Mean Citation Score: 283.096244
- Max Citation Score: 446.1993
- Similarity Product: 367.4273743177056

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test