PATENT CLAIM ANALYSIS

Application Number: 15920265
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-05
Patent Classification: ["379", "266070"]

Abstract:
Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.

Claim (Index 22):
The system of  claim 1 , wherein the one or more processors of the server are further configured with processor-executable instructions to perform operations comprising:\n detecting, subsequent to causing initiation of the user call, that the call center call has been disconnected; causing initiation of a second call center call from the telephony service to the call center; determining that a live agent has answered the second call center call; and responsive to determining that the live agent has answered the second call center call, causing the telephony service to bridge the user call and the second call center call.

Metadata:
- Claim Count in Document: 34.0
- Percentile: 90.0
- Lexical Diversity: 2.23438
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15821579', '15920273', '15920312', '10672292', '13669384']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.59081535805852
- 35 USC 102 Novelty (BERT): 0.5301924812046974
- Combined Prediction Score: 0.5847530703731378
- Mean Citation Score: 315.317798
- Max Citation Score: 391.13544
- Similarity Product: 377.48870272919646

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test