PATENT CLAIM ANALYSIS

Application Number: 15973871
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.

Claim (Index 4):
The system of  claim 1 , wherein the system is further configured to determine the next step action based on a characteristic of the customer.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 93.0
- Lexical Diversity: 2.4
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15584769', '14809213', '14204505', '14565948', '14596774']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5363301636637972
- 35 USC 102 Novelty (BERT): 0.5622450312814606
- Combined Prediction Score: 0.5389216504255635
- Mean Citation Score: 312.902324
- Max Citation Score: 464.78864
- Similarity Product: 350.5858040056228

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test