PATENT CLAIM ANALYSIS

Application Number: 15882970
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-07
Patent Classification: ["455", "414100"]

Abstract:
A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is transmitted to a contact center is monitored. When a change in the status is detected, a notification is automatically transmitted to the mobile application. An interaction request is received from the mobile application in response to the notification. The interaction request identifies the service request. A party handling the service request is identified in response to receipt of the interaction request. The identified party is invited for engaging in interaction with the mobile device.

Claim (Index 17):
The system of  claim 16 , wherein the status identifies that the service request has been resolved.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 2.20408
- Patent Class: 455.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13776669', '15390411', '14681082', '13778081', '14328685']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.7110657808022883
- 35 USC 102 Novelty (BERT): 0.5124444578836286
- Combined Prediction Score: 0.6912036485104224
- Mean Citation Score: 282.4160740000001
- Max Citation Score: 313.6545700000001
- Similarity Product: 309.3856735294313

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test