PATENT CLAIM ANALYSIS

Application Number: 15896012
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["709", "203000"]

Abstract:
A system and method for aggregating state information in a contact center. Agent-owner nodes aggregate state information for the agents they own, and, upon request from a client-side adapter, provide partial agent-group state information to the client side adapter. The client-side adapter aggregates the partial agent-group state information to form full agent-group state information and provides this full agent-group state information to clients upon request.

Claim (Index 1):
A system, comprising:\n a first server, comprising one or more processors and a first memory, wherein the first memory stores instructions that, when executed by the first server, cause the first server to instantiate:\n a plurality of agent-owner nodes, each agent-owner node of the plurality of agent-owner nodes being configured\n to own one or more agents; and \n to maintain state information for each agent owned by the agent-owner node; and \n \n a second server, comprising one or more processors and a second memory, wherein the second memory stores instructions that, when executed by the second server, cause the second server to instantiate:\n a client-side adapter, configured\n to obtain partial agent-group state information from each agent-owner node of the plurality of agent-owner nodes, and \n to aggregate the partial agent-group state information to form aggregated agent-group state information.

Metadata:
- Claim Count in Document: 49.0
- Percentile: 88.0
- Lexical Diversity: 1.82051
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['13672572', '13672594', '15694009', '14923402', '13606792']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2725478232432317
- 35 USC 102 Novelty (BERT): 0.5091584175156282
- Combined Prediction Score: 0.2962088826704713
- Mean Citation Score: 229.9823
- Max Citation Score: 325.3825
- Similarity Product: 293.27921778947115

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test