PATENT CLAIM ANALYSIS

Application Number: 16243806
Application Type: Utility
Filing Date: 2019-01
Publication Date: 2019-06
Patent Classification: ["705", "007380"]

Abstract:
Embodiments are directed to improving performance criterion in a control session. Information associated with an agent may be obtained. A predicted expenditure may be generated based on the information and a performance model. The predicted expenditure may be transformed into specific-units amounts of multiple resource types based on the characteristics information. Each specific-units amount may be transformed into a normalized-units amount based on one or more normalized-units amounts of one or more other resource types. An instruction may be provided to the agent based on the normalized-units amounts. Metrics based on monitoring the agent may be obtained. One or more portions of the metrics may be compared to one or more outputs of the performance model. One or more outputs of the model may be modified based on the comparison to increase a correlation between one or more outputs and the metrics.

Claim (Index 39):
A system for improving performance criterion in a control session, the system comprising:\n a network computer, comprising:\n one or more transceivers that communicate over a network; \n memory that stores instructions; and \n one or more processors that execute instructions associated with the network computer that cause the one or more processors of the network computer to perform actions, the actions comprising:\n obtaining characteristics information associated with an agent; \n generating one or more outputs based on the characteristics information and a performance model, wherein the one or more outputs include a predicted expenditure amount; \n providing a consumption instruction to the agent based on the predicted expenditure amount; \n obtaining metrics for a first period, the metrics for the first period being based on the consumption instruction and a monitoring of the agent, the metrics for the first period being associated with one or more intervals in a plurality of intervals in the first period, the one or more intervals in the first period being associated with a first phase in the first period; \n obtaining metrics for a second period, the metrics for the second period being based on the consumption instruction and the monitoring of the agent, the metrics for the second period being associated with one or more intervals in a plurality of intervals in the second period, the one or more intervals in the second period being associated with a second phase in the second period; \n generating an expected objective performance based on one or more portions of the obtained metrics for the first period, one or more portions of the obtained metrics for the second period, and a duration between the first phase in the first period and the second phase in the second period; \n comparing the expected objective performance to a difference between one or more portions of the obtained metrics for the first period and one or more portions of the obtained metrics for the second period; \n modifying the predicted expenditure amount based on the comparison to increase a correlation between the one or more outputs and the obtained metrics for the second period; and \n providing a modified consumption instruction to the agent based on the modified predicted expenditure amount; and \n \n a client computer, comprising:\n one or more transceivers that communicate over the network; \n memory that stores instructions; and \n one or more processors that execute instructions associated with the client computer that cause the one or more processors of the client computer to perform actions, the actions comprising:\n monitoring one or more actions of the agent; and \n providing one or more portions of the metrics for the first period and one or more portions of the metrics for the second period based on the monitored actions of the agent.

Metadata:
- Claim Count in Document: 20.0
- Percentile: 99.0
- Lexical Diversity: 2.43548
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15803546', '12899435', '14451665', '12551191', '13928998']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.0823746836051744
- 35 USC 102 Novelty (BERT): 0.466421155874426
- Combined Prediction Score: 0.1207793308320995
- Mean Citation Score: 121.325176
- Max Citation Score: 124.01836000000002
- Similarity Product: 90.76428908900742

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test