PATENT CLAIM ANALYSIS

Application Number: 16352166
Application Type: Utility
Filing Date: 2019-03
Publication Date: 2019-10
Patent Classification: ["379", "265090"]

Abstract:
A contact center system and related methods for handling teleservices in voice and data through a plurality of mobile devices such as smartphones is provided. The contact center system is characterized by a very wide functional platform for contact center fully integrated in a single system, with maximum elasticity to increase or decrease capacities based on the characteristics of the cloud, and capable to deliver via an agent mobile platform all the functionality of a fixed-up workstation into a smartphone. The contact center system according to the embodiments is capable to route a call from a customer's device, using a local telecommunications network, to the contact center system, which transforms it into a digital call; the call is assigned to an agent using a mobile platform.

Claim (Index 7):
The method according to  claim 6 , wherein routing the call or web-based interface comprises:\n downloading an Agent Mobile Platform into the mobile device; authenticating a user; logging-in of the user; selecting a service or campaign in which, via a certification process, the agent can become available to attend customer interactions via voice and data; providing rapid feedback to the Agent Mobile Platform retrieved from a quality monitoring module based on analytics ran over the complete agent/customer interaction recorded.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 99.0
- Lexical Diversity: 1.74359
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14564540', '11244698', '15789667', '10632615', '10993837']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5749612619537245
- 35 USC 102 Novelty (BERT): 0.4907443947496581
- Combined Prediction Score: 0.5665395752333179
- Mean Citation Score: 205.714592
- Max Citation Score: 218.91428
- Similarity Product: 143.14873217491626

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test