PATENT CLAIM ANALYSIS

Application Number: 15963704
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2019-01
Patent Classification: ["379", "265060"]

Abstract:
A system comprising a call center, contact system test engine, plurality of networks, at least one remote server, at least one remote database, which allows users to automate call center testing and combine synchronized results for agent-customer calls (AX-CX test synchronization). The system is further accomplished with methods, using different techniques for synchronizing the testing for both customer and agent results, and producing these test results in a mobile dashboard and web-accessible dashboard.

Claim (Index 5):
The system of  claim 1 , wherein the interaction sequence is a sequence of simulated voice interactions.

Metadata:
- Claim Count in Document: 38.0
- Percentile: 91.0
- Lexical Diversity: 1.47368
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14854003', '14140449', '14141424', '15207483', '15083259']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5223677871512301
- 35 USC 102 Novelty (BERT): 0.5143089222094953
- Combined Prediction Score: 0.5215619006570567
- Mean Citation Score: 159.318348
- Max Citation Score: 163.75919
- Similarity Product: 72.83616702173708

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test