PATENT CLAIM ANALYSIS

Application Number: 15937494
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-08
Patent Classification: ["379", "265070"]

Abstract:
The disclosure is directed to automatically determining product features that are a favorite of customers by analyzing conversations of representatives with the customers. A product functionality identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of favorite functionalities of a product for one or more customers. A favorite functionality is one of multiple product features that is determined to be a favorite of one or more customers. The set of features is further analyzed to generate a favorite functionality manifest, which includes information regarding the favorite functionalities (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.

Claim (Index 27):
A system, comprising:\n a processor; a first component that is configured to extract multiple features from each of multiple recordings of conversations, wherein each conversation is associated with at least one of multiple customers and at least one of multiple representatives; a second component that is configured to analyze features associated with a first conversation of the conversations to determine a first set of features that is indicative of a favorite functionality of a product, wherein the favorite functionality is one of multiple product features that is indicated as a favorite of a first customer of the multiple customers in the first conversation; and a third component that is configured to generate information regarding the favorite functionality based on the first set of features.

Metadata:
- Claim Count in Document: 74.0
- Percentile: 90.0
- Lexical Diversity: 2.1129
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15902751', '15902808', '15854642', '15835807', '15817490']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5219549373608063
- 35 USC 102 Novelty (BERT): 0.5175089391152984
- Combined Prediction Score: 0.5215103375362555
- Mean Citation Score: 308.8409440000001
- Max Citation Score: 330.82983
- Similarity Product: 253.1872948318488

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test