PATENT CLAIM ANALYSIS

Application Number: 16051322
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265010"]

Abstract:
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Claim (Index 22):
The system of  claim 14 , wherein the operations further comprise:\n determining an expected volume of calls for a time period,\n wherein the current interaction data describes a performance of the call center within the time period to a current point in time; \n predicting, based at least in part on the current interaction data and the expected volume of calls, a future volume of calls to the call center for a remainder of the time period, the remainder of the time period being after the current point in time; and determining the current interaction metric using the future volume of calls.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 95.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15633697', '15633699', '15582519', '15221392', '15421293']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5161838621744065
- 35 USC 102 Novelty (BERT): 0.5397055723719387
- Combined Prediction Score: 0.5185360331941598
- Mean Citation Score: 262.982732
- Max Citation Score: 386.78732
- Similarity Product: 329.7380429452205

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test