PATENT CLAIM ANALYSIS

Application Number: 15922473
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2018-07
Patent Classification: ["379", "265110"]

Abstract:
The methods, apparatus, and systems described herein are designed to route customer communications to the best agent or best available agent. The methods include identifying origination data for a customer contacting a contact center with a customer task, determining a predicted personality type of the customer based on the identified origination data and a customer profile, providing a routing recommendation to a communication distributor to route the customer to an agent based on the predicted personality type of the customer and historical customer data, routing the customer via the communication distributor to the agent based on the routing recommendation, and updating the customer profile.

Claim (Index 27):
The non-transitory computer readable medium of  claim 26 , wherein the profile of the agent comprises agent scores.

Metadata:
- Claim Count in Document: 77.0
- Percentile: 90.0
- Lexical Diversity: 2.28571
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14518423', '14818082', '15425803', '13828154', '15476621']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6243640221810337
- 35 USC 102 Novelty (BERT): 0.5321729350696042
- Combined Prediction Score: 0.6151449134698908
- Mean Citation Score: 413.14681999999993
- Max Citation Score: 440.6567
- Similarity Product: 312.78104328091734

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test