PATENT CLAIM ANALYSIS

Application Number: 15968581
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-08
Patent Classification: ["379", "265120"]

Abstract:
In a method for managing customer interactions for a customer contact center, the method includes: receiving, by a processor, information on an interaction to be routed; identifying, by the processor, a context associated with the interaction; receiving, by the processor, first proximity information relating to a proximity between an electronic device and a first proximity device; adjusting, by the processor, a proficiency level of an agent corresponding to the context associated with the interaction to a first value in response to the receiving of the first proximity information; determining, by the processor, whether or not the agent is qualified to handle the interaction based on the proficiency level; and transmitting, by the processor, a message for routing the interaction to the agent in response to determining the agent is qualified to handle the interaction based on the proficiency level.

Claim (Index 13):
The system of  claim 11 , wherein a plurality of electronic devices are associated with the agent, and\n wherein the instructions further cause the processor to select one of the electronic devices for routing the interaction based on the context associated with the interaction and the proficiency level.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 93.0
- Lexical Diversity: 2.83929
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14588403', '14588407', '14068959', '15890293', '15268513']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.57323471410148
- 35 USC 102 Novelty (BERT): 0.5135897027639451
- Combined Prediction Score: 0.5672702129677265
- Mean Citation Score: 270.820358
- Max Citation Score: 334.47507
- Similarity Product: 308.8562881292546

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test