PATENT CLAIM ANALYSIS

Application Number: 15912202
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-01
Patent Classification: ["715", "705000"]

Abstract:
The objective of the present disclosure is to provide an Internet of Things (IoT) based method and system for interacting with users. The intelligent customer service system collects and stores real-time status information of at least one device in an IoT; receives a request of a user; queries a device knowledge graph according to content of the request, and invoke the real-time status information of a related IoT device to acquire a corresponding request result, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more IoT devices; and return the request result to the user. Compared with the prior art, the present disclosure enables the user to acquire a better customer service experience.

Claim (Index 9):
An Internet of Things (IoT) based system for interacting with users, the system comprising:\n at least one processor; and a memory storing instructions, which when executed by the at least one processor, cause the at least one processor to perform operations, the operations comprising:\n collecting and storing real-time status information of at least one device in an IoT; \n wherein, the operations further comprises:\n receiving a request of a user; \n querying a device knowledge graph according to content of the request, and invoking the real-time status information of a related IoT device to acquire a corresponding request result, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more IoT devices; and \n returning the request result to the user.

Metadata:
- Claim Count in Document: 41.0
- Percentile: 90.0
- Lexical Diversity: 1.94118
- Patent Class: 715.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['14790655', '15655159', '15063223', '13084197', '13831669']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3548339749302756
- 35 USC 102 Novelty (BERT): 0.4494131963384055
- Combined Prediction Score: 0.3642918970710886
- Mean Citation Score: 132.71362000000002
- Max Citation Score: 139.9555
- Similarity Product: 103.19277423265578

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test