PATENT CLAIM ANALYSIS

Application Number: 16376846
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-10
Patent Classification: ["705", "014400"]

Abstract:
Provided is a system and method for automating the promotion and reservation of an appointment-based service. The system includes an appointment management database configured to store service schedules, customer information, and promotion history information; an automatic promotion and appointment processing server configured to select target customers who have a good possibility of using an idle resource and a promotion service item of the idle resource when the idle resource is recognized, and to provide the selected promotion service items to the target customers; and a customer terminal configured to present the promotion service item of the idle resource provided by the automatic promotion and appointment processing server, and to provide a request, a denial, or a change for an appointment through the Internet, a mobile communication network, or a communication network formed of a combination of heterogeneous communication networks.

Claim (Index 1):
A system for automated promotion and reservation of an appointment-based service, the system comprising:\n an appointment management database configured to store a service schedule, customer information, and promotion history information; and an automatic promotion and appointment processing server configured to select a target customer able to use an idle resource and a promotion service item of the idle resource, and to provide the promotion service item to a customer terminal, wherein the idle resource is a service resource for providing the appointment-based service without a scheduled appointment for a specific period of time, wherein the customer terminal is configured to present the promotion service item of the idle resource provided by the automatic promotion and appointment processing server, and to provide a request, a denial or a change for an appointment from the target customer through the Internet, a mobile communication network, or a communication network formed of a combination of heterogeneous communication networks, and wherein the automatic promotion and appointment processing server comprises: an idle resource identification circuit configured to identify the idle resource from one or more service resources based on a set of criteria for determining the idle resource; a promotion service recommendation circuit configured to select the target customer able to use the idle resource and the promotion service item for the corresponding idle resource; a promotion notification transceiver circuit configured to transmit a promotion notification of the promotion service item to the target customer selected by the promotion service recommendation circuit and to receive a response from the target customer if the response is present; a customer response analysis circuit configured to analyze the target customer's response to the promotion notification recommended and transmitted to the target customer, classify the customer's response as an appointment request when the target customer's response includes content to request the appointment, classify the target customer's response as a promotion denial when the target customer's response includes a denial of the promotion notification, and to classify the target customer's response as an administrator review that requires a confirmation by an administrator when a requested service resource or idle resource included in the target customer's response is different from the service resource or the idle resource included in the promotion notification transmitted to the target customer; a promotion appointment processing circuit configured to schedule the appointment when the customer response analysis circuit classifies the target customer's response to the promotion notification as the appointment request and to transmit the scheduled appointment to the target customer; a promotion denial processing circuit configured to mark customer information stored in the appointment management database as promotion notification denial when the customer response analysis circuit classifies the target customer's response as the promotion denial; and an administrator notification circuit configured to provide the customer's response to an administrator terminal when the customer response analysis circuit classifies the target customer's response as the administrator review.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 100.0
- Lexical Diversity: 2.28788
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['14081783', '14081692', '12430940', '13421943', '10994313']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.115396649502155
- 35 USC 102 Novelty (BERT): 0.4886521519999357
- Combined Prediction Score: 0.1527221997519331
- Mean Citation Score: 212.479818
- Max Citation Score: 226.49971
- Similarity Product: 164.25409249617934

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test