PATENT CLAIM ANALYSIS

Application Number: 16393239
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-08
Patent Classification: ["705", "026410"]

Abstract:
Methods and systems related to an automated process for dynamically interacting with customers in a customer-facing system, such as a drive-thru, is described herein. In one example method, a vehicle is identified as present in an ordering area of a first entity. The vehicle can be associated with a customer about to place an order or otherwise interact with the first entity. An automatic determination can be made whether to initiate an interaction with the customer in a first mode or a second mode, where the first mode represents an automated interaction mode and the second mode represents a manual interaction with at least one human agent of the first entity. The determination can be based on at least one of a current context of the customer or the first entity. Based on the determination, the initial interaction can be automatically routed to the determined first or second mode.

Claim (Index 11):
The method of  claim 9 , wherein the identification of the customer comprises identifying a user profile associated with the customer, the user profile associated with a stored customer preference identifying an automatic or a manual interaction preference.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 100.0
- Lexical Diversity: 2.16216
- Patent Class: 705.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13866793', '14887276', '14450190', '14051901', '14450195']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.0976354415428793
- 35 USC 102 Novelty (BERT): 0.4748236660207632
- Combined Prediction Score: 0.1353542639906677
- Mean Citation Score: 158.171142
- Max Citation Score: 164.58978000000005
- Similarity Product: 125.88639848889832

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test