PATENT CLAIM ANALYSIS

Application Number: 15880514
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["704", "244000"]

Abstract:
A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Claim (Index 34):
The method of  claim 30 , further comprising:\n assigning a weight to each of a plurality of keywords and stress features; weighting the one or more identified keywords and stress features based on the assigned weights; and indexing the call information based on the weighted keywords and stress features.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 1.78125
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14546921', '15253775', '15285373', '11617174', '13610601']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.273689999700813
- 35 USC 102 Novelty (BERT): 0.5353750509605537
- Combined Prediction Score: 0.299858504826787
- Mean Citation Score: 256.385168
- Max Citation Score: 382.52405
- Similarity Product: 227.6928847333133

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test