PATENT CLAIM ANALYSIS

Application Number: 16152403
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-01
Patent Classification: ["705", "346000"]

Abstract:
A system and method for assisting customers in accessing appropriate customer service options related to a company's products or services, comprising a configuration portal that allows manual input of customer service options, or automatically retrieves and analyzes company contact information and historical customer information to build an information tree that is then used by an interaction widget to guide a user through a GUI to an optimum customer service action.

Claim (Index 1):
A system for assisting customers in accessing appropriate customer service options related to a business' products or services, comprising:\n a configuration portal comprising at least a plurality of programming instructions stored in the memory of, and operating on at least one processor of, a computer system, wherein the plurality of programming instructions, when operating on the processor, cause the computer system to:\n allow manual configuration of customer service options based on a business' customer service contact information; or \n automatically configure customer service options based on a business' customer service contact information by: \n analyzing website data of the business to identify the business' customer service options; \n generating an information tree of context-appropriate customer service options based on the identified options; and \n sending the information tree and rules information to an interaction widget; and \n an interaction widget comprising at least a plurality of programming instructions stored in the memory of, and operating on at least one processor of, a computer system, wherein the plurality of programming instructions, when operating on the processor, cause the computer system to:\n generate a graphical user interface that provides context-appropriate information whenever a customer interacts with a link to customer service information on the company's website; \n provide visual and textual information within the graphical user interface to the customer to guide the customer to relevant customer service options; and \n implement the appropriate customer service action with the company after the customer has been guided to, and selects, a customer service option.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 97.0
- Lexical Diversity: 1.42308
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14178589', '16038133', '13610601', '10811439', '13480068']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1034297413517045
- 35 USC 102 Novelty (BERT): 0.4681947117290131
- Combined Prediction Score: 0.1399062383894354
- Mean Citation Score: 154.908978
- Max Citation Score: 169.04791
- Similarity Product: 128.01366782210408

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test