PATENT CLAIM ANALYSIS

Application Number: 15968632
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-08
Patent Classification: ["379", "266010"]

Abstract:
A system and method for establishing contact between a customer contact center agent and a customer based on customer availability information. A plurality of communication channels that may be used to communicate with the customer is monitored by the contact center. The availability of the customer is identified for each of the plurality of communication channels and user availability data is dynamically adjusted for each of the plurality of communication channels. The user availability data is provided to a contact center agent handling, for example, an offline task involving the customer. The contact center agent may use the availability data to establish contact with the customer to better handle the offline task.

Claim (Index 3):
The method of  claim 2 , wherein the application is configured to monitor user actions via the mobile phone and provide the user availability data based on the monitored user actions.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 93.0
- Lexical Diversity: 2.33333
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13668048', '14633064', '12839693', '15253784', '14618727']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5587183998608574
- 35 USC 102 Novelty (BERT): 0.4896901946392666
- Combined Prediction Score: 0.5518155793386983
- Mean Citation Score: 233.061556
- Max Citation Score: 291.76895
- Similarity Product: 278.81869354237915

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test