PATENT CLAIM ANALYSIS

Application Number: 15879259
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-07
Patent Classification: ["715", "708000"]

Abstract:
An example embodiment may involve obtaining an incident record relating to a user. The embodiment may also involve generating and providing, for display on a graphical user interface, a single window including a dialog region, an incident record region, and a suggestion region. The embodiment may also involve determining candidate messages by incorporating components of the incident record into predetermined message templates. The embodiment may also involve determining a scoring for the candidate messages based on a relevance to a conversation between the user and an agent. The embodiment may also involve based on the scoring, selecting one or more of the candidate messages to include in a set of suggested messages displayed in the suggestion region. The embodiment may also involve receiving input from the agent selecting one of the suggested messages, and then responsively displaying the selected suggested message as part of the conversation in the dialog region.

Claim (Index 19):
The article of manufacture of  claim 18 , the operations further comprising:\n providing for display, on the graphical user interface, in the incident record region, selectable graphical user interface elements corresponding to the components of the incident record; receiving, by way of the graphical user interface, input from the agent selecting one or more of the graphical user interface elements; and in response to receiving the input selecting one or more of the graphical user interface elements, providing for display, on the graphical user interface, in the second location of the dialog region, components of the incident record corresponding to the selected one or more graphical user interface elements as part of a message to be added to the conversation.

Metadata:
- Claim Count in Document: 23.0
- Percentile: 86.0
- Lexical Diversity: 2.41791
- Patent Class: 715.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15717787', '15855197', '15587183', '15815436', '15624638']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2637098982929091
- 35 USC 102 Novelty (BERT): 0.4741867676596887
- Combined Prediction Score: 0.284757585229587
- Mean Citation Score: 156.056556
- Max Citation Score: 171.65211000000005
- Similarity Product: 127.50338124363724

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test