PATENT CLAIM ANALYSIS

Application Number: 16393239
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-08
Patent Classification: ["705", "026410"]

Abstract:
Methods and systems related to an automated process for dynamically interacting with customers in a customer-facing system, such as a drive-thru, is described herein. In one example method, a vehicle is identified as present in an ordering area of a first entity. The vehicle can be associated with a customer about to place an order or otherwise interact with the first entity. An automatic determination can be made whether to initiate an interaction with the customer in a first mode or a second mode, where the first mode represents an automated interaction mode and the second mode represents a manual interaction with at least one human agent of the first entity. The determination can be based on at least one of a current context of the customer or the first entity. Based on the determination, the initial interaction can be automatically routed to the determined first or second mode.

Claim (Index 1):
A computer-implemented method for automatically interacting with a customer, the method comprising:\n identifying a vehicle present in an ordering area of a first entity, the vehicle associated with a customer; automatically and without user input determining whether to initiate an interaction with the identified customer in a first mode or a second mode, the first mode representing an automated interaction mode and the second mode representing a manual interaction with at least one human agent of the first entity, wherein the determination is based on at least one of a current context of the customer or a current context of the first entity; and automatically routing the initial interaction with the customer to the determined first or second mode.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 100.0
- Lexical Diversity: 2.16216
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['13866793', '14887276', '14450190', '14051901', '14450195']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.0872347326129166
- 35 USC 102 Novelty (BERT): 0.4774669027365578
- Combined Prediction Score: 0.1262579496252807
- Mean Citation Score: 158.171142
- Max Citation Score: 164.58978000000005
- Similarity Product: 120.8311135475028

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test