PATENT CLAIM ANALYSIS

Application Number: 15955882
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-11
Patent Classification: ["379", "265010"]

Abstract:
A topic guidance method, system, and computer program product for creating a conversation model by learning a conversation pattern from a customer response to a conversation topic segment and suggesting a conversation topic for the agent to engage the customer in the conversation topic based on a customer response associated with the conversation model.

Claim (Index 4):
The computer-implemented method of  claim 1 , wherein the conversation model is learned by a Markov Decision Process based on at least one of a finite set of states, a finite set of actions, and a discount factor.

Metadata:
- Claim Count in Document: 15.0
- Percentile: 91.0
- Lexical Diversity: 1.72727
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15581798', '11459523', '14702850', '15267150', '15864072']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5196704042519782
- 35 USC 102 Novelty (BERT): 0.5070477468783494
- Combined Prediction Score: 0.5184081385146153
- Mean Citation Score: 187.670338
- Max Citation Score: 329.3001
- Similarity Product: 328.24952117616533

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test