PATENT CLAIM ANALYSIS

Application Number: 16026891
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2019-05
Patent Classification: ["379", "265070"]

Abstract:
A system and method for monitoring behavior of voice agents in a simulated environment of voice-based call center to route a call. It includes a set of models and wearable devices to estimate and analyze cognitive load and emotional state of a voice agent which are obtained using wearable devices in the real time. It collects physiological signals from the voice agents and analyze them along with skill-set profiles of the voice agent to identify best suited voice agent based on agent-customer matching score obtained using skill-set profile analysis, cognitive load and a predicted emotive state of the voice agent. It may assist the voice agent in call if the cognitive load of the voice agent raises beyond predefined threshold using brain computer interfacing.

Claim (Index 4):
The method claimed in  claim 3 , wherein the cognitive load analysis models are used to define the threshold used on cognitive load for each voice agent.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 95.0
- Lexical Diversity: 1.79167
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: True
- Related Applications: ['10180763', '14485596', '13866793', '14887297', '14887276']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5410754860267986
- 35 USC 102 Novelty (BERT): 0.4911512350192077
- Combined Prediction Score: 0.5360830609260395
- Mean Citation Score: 186.872536
- Max Citation Score: 188.43092
- Similarity Product: 114.31415493453024

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test