PATENT CLAIM ANALYSIS

Application Number: 15864872
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-09
Patent Classification: ["700", "275000"]

Abstract:
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.

Claim (Index 19):
The method of  claim 14 , further including storing user identification information, and automatically, without further data entry or spoken identification by the user, transmitting to the service center, via the second two-way non-audio data channel device, bypassing any need for the user to identify them self to the service center at an outset of the interactive support session with the service center.

Metadata:
- Claim Count in Document: 5.0
- Percentile: 86.0
- Lexical Diversity: 1.975
- Patent Class: 700.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14281781', '13345447', '13344529', '13732166', '11462167']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3786438070296626
- 35 USC 102 Novelty (BERT): 0.5400368212469372
- Combined Prediction Score: 0.3947831084513901
- Mean Citation Score: 259.86224200000004
- Max Citation Score: 380.8487
- Similarity Product: 372.96028246115446

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test