PATENT CLAIM ANALYSIS

Application Number: 16113425
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["455", "456100"]

Abstract:
Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

Claim (Index 19):
The system of  claim 17 , further comprising:\n program instructions to detect at least one interaction event between the participant and a second venue associate during the first event, wherein the first event data includes interaction event data regarding the at least one interaction event between the participant and the venue associate and the at least one interaction event between the participant and the second venue associate; and program instructions to determine a sentiment value indicative of sentiment of the participant with respect to the second venue associate during the first event based on the first event data; program instructions to assign a rating to the second venue associate based on the one or more customer service parameters; wherein the sending the notification comprises sending the notification to one of the venue associate and the second venue associate to assist the participant, based on the alert, and wherein generating the system alert is based on the determined sentiment of the participant with respect to the venue associate, the determined sentiment of the participant with respect to the second venue associate, the rating of the venue associate, and the rating of the second venue associate.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 96.0
- Lexical Diversity: 2.89655
- Patent Class: 455.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15399264', '15181037', '15334954', '13889168', '15216056']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6289094411563967
- 35 USC 102 Novelty (BERT): 0.584520652657463
- Combined Prediction Score: 0.6244705623065033
- Mean Citation Score: 237.991584
- Max Citation Score: 466.41382
- Similarity Product: 448.04938411090967

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test