PATENT CLAIM ANALYSIS

Application Number: 16392922
Application Type: Utility
Filing Date: 2019-04
Publication Date: 2019-08
Patent Classification: ["379", "265090"]

Abstract:
Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.

Claim (Index 19):
A computer implemented method for use in tech-support, wherein said method being implemented by a processing unit configured and operable to provide automated, semi-automated or live tech-support trouble shooting, the method comprising:\n providing said processing unit imagery data associated with a support session carried out in connection with a certain technical mal-function of a device of a user; providing said processing unit reference data associating said mal-function with one or more improperly setup properties; applying by said processing unit machine vision processing to said imagery data to identify at least one property of a setup configuration of said device; and comparing by said processing unit said at least one property with said one or more improperly setup properties to determine at least one improperly setup property associated with said mal-function of said device.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 100.0
- Lexical Diversity: 1.93548
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15366483', '16196818', '14544807', '15731201', '14506918']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5236379155027637
- 35 USC 102 Novelty (BERT): 0.567189654536259
- Combined Prediction Score: 0.5279930894061132
- Mean Citation Score: 241.8194792
- Max Citation Score: 458.81772
- Similarity Product: 445.3037335062575

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test