PATENT CLAIM ANALYSIS

Application Number: 15955882
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-11
Patent Classification: ["379", "265010"]

Abstract:
A topic guidance method, system, and computer program product for creating a conversation model by learning a conversation pattern from a customer response to a conversation topic segment and suggesting a conversation topic for the agent to engage the customer in the conversation topic based on a customer response associated with the conversation model.

Claim (Index 20):
The system of  claim 14 , embodied in a cloud-computing environment.

Metadata:
- Claim Count in Document: 15.0
- Percentile: 91.0
- Lexical Diversity: 1.72727
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15581798', '11459523', '14702850', '15267150', '15864072']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5194741851641305
- 35 USC 102 Novelty (BERT): 0.5141258512864886
- Combined Prediction Score: 0.5189393517763663
- Mean Citation Score: 187.670338
- Max Citation Score: 329.3001
- Similarity Product: 257.80972728679774

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test