PATENT CLAIM ANALYSIS

Application Number: 15896012
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["709", "203000"]

Abstract:
A system and method for aggregating state information in a contact center. Agent-owner nodes aggregate state information for the agents they own, and, upon request from a client-side adapter, provide partial agent-group state information to the client side adapter. The client-side adapter aggregates the partial agent-group state information to form full agent-group state information and provides this full agent-group state information to clients upon request.

Claim (Index 17):
The method of  claim 13 , wherein\n the instantiating, by a first server, of a plurality of agent-owner nodes comprises configuring each agent-owner node to own one or more agents; and the aggregating, by the agent-owner nodes, of the received agent state information into full agent state information comprises aggregating, by the agent-owner nodes, of the received agent state information into full agent state information for the one or more agents owned by each agent-owner node.

Metadata:
- Claim Count in Document: 49.0
- Percentile: 88.0
- Lexical Diversity: 1.82051
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13672572', '13672594', '15694009', '14923402', '13606792']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2964379525070436
- 35 USC 102 Novelty (BERT): 0.5184026071735586
- Combined Prediction Score: 0.3186344179736951
- Mean Citation Score: 229.9823
- Max Citation Score: 325.3825
- Similarity Product: 230.68812167495489

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test