PATENT CLAIM ANALYSIS

Application Number: 15905215
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2019-08
Patent Classification: ["715", "758000"]

Abstract:
An example embodiment may involve generating and providing, for display on a graphical user interface, a single window that includes a dialog region, a service region, and a contextual action bar. The dialog region may include locations for displaying a conversation between a user and an agent, and for entering a message to be added to the conversation. The service region may be for displaying a workspace for viewing a record relating to the user and accessing services provided via a back-end system by way of a managed network. The contextual action bar may include one or more selectable context-specific actions. The embodiment may also involve analyzing at least one of the conversation, the record relating to the user, and the services to identify contextual terms. The embodiment may also involve, based on the contextual terms, generating and providing, for display on the contextual action bar, a selectable context-specific action.

Claim (Index 7):
The system of  claim 2 , wherein the plurality of records include a plurality of incident records relating to the users associated with the managed network, and\n wherein the conversation relates to an incident record for the user, and wherein the performance of the context-specific action comprises providing for display, as part of the conversation, a selectable link referring to a knowledge base article relating to the conversation, the record relating to the user, the one or more services, the incident record, or information being displayed in the service region, or any combination thereof.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 88.0
- Lexical Diversity: 2.42029
- Patent Class: 715.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15786398', '15815436', '15889964', '13379280', '15717787']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.3483364658146427
- 35 USC 102 Novelty (BERT): 0.4734197456674466
- Combined Prediction Score: 0.3608447937999231
- Mean Citation Score: 165.23337800000004
- Max Citation Score: 176.3918
- Similarity Product: 127.7951968165636

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 0

Dataset: test