PATENT CLAIM ANALYSIS

Application Number: 15894749
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["235", "375000"]

Abstract:
The stages of an interaction between a potential customer (the user) and a sales representative (the agent) during a sales interaction are identified to understand the interaction factors that drive sales and, by doing so, to serve the customer better and thus increase sales. Initially, a user makes contact with an agent via a communications network. During the interaction, a dropping point is reached, i.e. the point in the interaction at which either the user or the agent ends the interaction. The dropping point and other interaction factors is analyzed. Based upon such analysis, various recommendations are made to the agents to improve the user's sales experience.

Claim (Index 17):
A method for analyzing interactions between a user and at least one agent, comprising:\n providing a control engine for receiving text of the interaction from an interaction engine via an interface; said control engine sending a recording to a transcribing module to transcribe said recording into text upon receiving a recording of a voice-based interaction; said control engine implementing an algorithm which labels sequences of text into said stages; said control engine implementing an algorithm that learns different discriminative keywords for agent text and user text in said sequences of text in connection with classifying said sequences of text into stages; based on the classifications of the interactions into stages, said control engine configured for determining a stage for each of a plurality of interactions; based on the classification and the determined stage, said control engine configured for providing recommendations to said agent.

Metadata:
- Claim Count in Document: 53.0
- Percentile: 88.0
- Lexical Diversity: 1.87879
- Patent Class: 235.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15482113', '14149761', '14142698', '14180967', '12392058']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5356150742637896
- 35 USC 102 Novelty (BERT): 0.5089877374675161
- Combined Prediction Score: 0.5329523405841623
- Mean Citation Score: 226.902852
- Max Citation Score: 327.54453
- Similarity Product: 293.535392803123

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test