PATENT CLAIM ANALYSIS

Application Number: 16014837
Application Type: Utility
Filing Date: 2018-06
Publication Date: 2019-12
Patent Classification: ["379", "088020"]

Abstract:
A call screening computing system is described that is configured to perform voice captcha and real-time monitoring of calls into a contact center of an organization. The call screening computing system includes a chat bot configured to operate as an AI-based call screener. The chat bot is configured to perform voice captcha by sending a random question to a user device placing a call into the contact center, and analyzing the received answer to determine whether a user of the user device is human or a robot. The chat bot is configured to, based on the user being human, determine whether the user is a legitimate customer of the organization by generating and presenting authentication challenges to the user device. The chat bot may be configured to monitor and interact with a conversation between the user and an agent of the organization during the call into the contact center.

Claim (Index 21):
The computing system of  claim 13 , wherein the one or more processors are configured to, after the user of the user device is authenticated as the customer of the organization:\n monitor a conversation between the user of the user device and an agent of the organization during the call into the contact center; and identify an intent of the call based on an artificial intelligence engine trained to identify either fraudulent or neutral intent of calls into the contact center.

Metadata:
- Claim Count in Document: 65.0
- Percentile: 94.0
- Lexical Diversity: 2.30882
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['16000453', '15905318', '14726796', '14828394', '13669384']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5497364748406671
- 35 USC 102 Novelty (BERT): 0.4958106925632168
- Combined Prediction Score: 0.5443438966129222
- Mean Citation Score: 213.3859
- Max Citation Score: 260.80048
- Similarity Product: 187.34177927894592

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test