PATENT CLAIM ANALYSIS

Application Number: 15944472
Application Type: Utility
Filing Date: 2018-04
Publication Date: 2018-08
Patent Classification: ["379", "265070"]

Abstract:
Methods, behavioral assessment computer program products, and systems for analyzing electronic customer communication data, generating behavioral assessment data and displaying instructions to a user that include receiving electronic customer communication data from one or more servers configured to provide a user interface comprising a web site, web portal, or virtual portal or application, wherein the electronic communication data includes comments posted on an online forum; determining that the comments include bot comments; identifying a customer associated with the received electronic customer communication data; generating behavioral assessment data for the received electronic customer communication data for the identified customer; and displaying instructions to a user via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.

Claim (Index 15):
The behavioral assessment computer program product of  claim 14 , wherein the instructions that refine the generated behavioral assessment data comprise instructions that, when executed, revise the comments from the bot to be consistent with language that occurs in human interactions.

Metadata:
- Claim Count in Document: 71.0
- Percentile: 91.0
- Lexical Diversity: 2.1129
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15605333', '15224002', '14808092', '14049125', '13828864']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6364665892207193
- 35 USC 102 Novelty (BERT): 0.5451750269417742
- Combined Prediction Score: 0.6273374329928249
- Mean Citation Score: 377.160664
- Max Citation Score: 411.10287
- Similarity Product: 268.7089313778484

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test