PATENT CLAIM ANALYSIS

Application Number: 16275432
Application Type: Utility
Filing Date: 2019-02
Publication Date: 2019-06
Patent Classification: ["705", "319000"]

Abstract:
A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.

Claim (Index 3):
The method of  claim 2 , further comprising:\n transmitting, by the social network assistance system, to an airline reservation system and over a second computer network, identifying information for an author of the social media post; accessing, by the airline reservation system, a customer database to obtain flight reservation information associated with the author of the social media post; and transmitting, by the airline reservation system, to the social network assistance system and over the second computer network, the flight reservation information associated with the author of the social media post.

Metadata:
- Claim Count in Document: 13.0
- Percentile: 99.0
- Lexical Diversity: 1.44643
- Patent Class: 705.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14323222', '14798159', '13865429', '14451632', '15336881']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1086395877368742
- 35 USC 102 Novelty (BERT): 0.5212797692719462
- Combined Prediction Score: 0.1499036058903814
- Mean Citation Score: 220.586948
- Max Citation Score: 344.50342
- Similarity Product: 285.8727195238805

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test