PATENT CLAIM ANALYSIS

Application Number: 15884007
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-08
Patent Classification: ["455", "415000"]

Abstract:
A system and method for increasing meta data with a call center system to provide increased caller ID and agent skill matching. A system may include pre-populated meta data from a given phone number. A processor may include pre-programmed logic sequences for increasing meta data for the system by providing signal outputs to other sources and vendors to request the missing meta data. The information obtained from the other sources is input into the memory of the system for another logic sequence to act upon to provide the phone number or a call to the best possible and available agent based on agent skills and other information. Agents are able to access all the meta data prior to, during or after the call. Inbound and outbound calls may each utilize the system.

Claim (Index 13):
The system of  claim 12 , wherein the processor is configured to send the third output to an agent to match the skill of the best available agent based on the meta data retrieved from either from the memory of the processor or from the second input.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 1.85333
- Patent Class: 455.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['12486778', '14668422', '13843807', '14795260', '13957167']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6739736250724241
- 35 USC 102 Novelty (BERT): 0.4984627195547764
- Combined Prediction Score: 0.6564225345206594
- Mean Citation Score: 160.22638600000005
- Max Citation Score: 179.98238
- Similarity Product: 108.77451311341288

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test