PATENT CLAIM ANALYSIS

Application Number: 16194905
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["705", "004000"]

Abstract:
A system, method and program product for dispatching agents. A system is provided that includes: a data processing engine for inputting a claim and creating an opportunity; an agent system interface that provides a communication link and maintains information for a network of agents; a matching system that identifies a set of agents from the network of agents to handle an aspect of the claim; a selection system that broadcasts the opportunity to the set of agents, analyzes responses from the set of agents, and assigns the claim to a selected agent; and a tracking system that monitors performance of the selected agent, and collects feedback regarding the selected agent.

Claim (Index 8):
The agent dispatch system of  claim 7 , wherein the algorithm further ranks the set of agents based on at least one of: cost, experience, prior feedback, or expertise.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 98.0
- Lexical Diversity: 2.2
- Patent Class: 705.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15285029', '15285053', '15152142', '12862912', '16136501']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.0805119950999311
- 35 USC 102 Novelty (BERT): 0.5046624808181918
- Combined Prediction Score: 0.1229270436717572
- Mean Citation Score: 140.34195800000003
- Max Citation Score: 142.72493
- Similarity Product: 80.1039800610131

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test