PATENT CLAIM ANALYSIS

Application Number: 16274170
Application Type: Utility
Filing Date: 2019-02
Publication Date: 2019-06
Patent Classification: ["704", "270000"]

Abstract:
An improved speech-based/natural language point-of-sale customer order system which is useful for any business that interacts with customers through speech or sound. Despite the advances in speech recognition, currently available voice ordering interfaces have proven to be unintuitive and lack reliability. Voice recognition has so far proven to be inefficient in retail contexts, and therefore voice recognition has so far achieved a low level of usage penetration in the retail sector. The present invention facilitates the automated operation of the ordering function of a drive-through restaurant, fast food restaurant or other business establishment by replacing an employee or other means of capturing order data with an ordering system employing a highly accurate speech recognition component that is able to be trained to recognize a wide vocabulary of words, and associate tones and other metadata in a manner not previously achieved in speech-to-text systems.

Claim (Index 17):
A method of speech recognition-based order processing comprising the steps of:\n providing an audio stream of a customer order to a speech-to text processor; providing an order processor incorporating a speech recognition module trained using artificial intelligence programs; converting a word or words in the audio stream to text using the speech recognition module; processing the text communication with the speech recognition module to identify a word or words in the text of the converted audio stream according to a previous spoken word training; providing a natural language processor having order assembly capabilities and exception detection capabilities, wherein the natural language processor receives recognized text from the order processor and creates or modifies the order based upon the recognized text; generating an order with the natural language processor; providing an audio stream of a customer order to an auditor; providing the generated order to the auditor; performing a comparison of the audio stream of a customer order with the generated order by the auditor; updating the order processor based upon errors detected in the order by the auditor; and transmitting the order to a business processor, wherein the business processor communicates with a point-of-sale system to collect payment and provide notifications to release the ordered product or service.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 99.0
- Lexical Diversity: 1.57292
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14546097', '14719125', '15867639', '10346656', '15920003']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2561195446003623
- 35 USC 102 Novelty (BERT): 0.4806024338828158
- Combined Prediction Score: 0.2785678335286077
- Mean Citation Score: 177.137276
- Max Citation Score: 184.46007
- Similarity Product: 130.07336122395515

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test