PATENT CLAIM ANALYSIS

Application Number: 16234412
Application Type: Utility
Filing Date: 2018-12
Publication Date: 2019-05
Patent Classification: ["709", "206000"]

Abstract:
An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.

Claim (Index 34):
The database system of  claim 21 , wherein the database system sends the reply to the message posted by the user to a message server for forwarding to the social media website.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 98.0
- Lexical Diversity: 2.53571
- Patent Class: 709.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15195499', '15167336', '13439200', '15351401', '13708915']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.248402534601407
- 35 USC 102 Novelty (BERT): 0.5166957395171787
- Combined Prediction Score: 0.2752318550929842
- Mean Citation Score: 185.057168
- Max Citation Score: 302.553
- Similarity Product: 230.27068807590007

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test