PATENT CLAIM ANALYSIS

Application Number: 16014951
Application Type: Utility
Filing Date: 2018-06
Publication Date: 2018-10
Patent Classification: ["379", "265110"]

Abstract:
A method for managing customer interactions includes: receiving first proximity information relating to a proximity between an electronic communication device carried by a customer and a first proximity device located in a first location of a physical establishment associated with a customer contact center; creating an interaction object including data corresponding to the first proximity information; receiving, by the processor, second proximity information relating to a proximity between the electronic communication device and a second proximity device located in a second location; modifying the interaction object to include data corresponding to the second proximity information; storing the interaction object in a first data storage device, wherein data of contact center interactions between the customer and resources of the customer contact center is also stored; and retrieving the stored data of the interaction object and the data of contact center interactions for generating an output based on the retrieved data.

Claim (Index 16):
The system of  claim 14 , wherein the interaction object comprises first interaction time data corresponding to the first proximity information, and second interaction time data corresponding to the second proximity information.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 94.0
- Lexical Diversity: 2.65
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14588407', '14588403', '15968581', '15897967', '13866793']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.519586004858521
- 35 USC 102 Novelty (BERT): 0.5165110185457261
- Combined Prediction Score: 0.5192785062272416
- Mean Citation Score: 255.69406999999995
- Max Citation Score: 331.1787700000001
- Similarity Product: 299.17949969057685

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test