PATENT CLAIM ANALYSIS

Application Number: 15884007
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2019-08
Patent Classification: ["455", "415000"]

Abstract:
A system and method for increasing meta data with a call center system to provide increased caller ID and agent skill matching. A system may include pre-populated meta data from a given phone number. A processor may include pre-programmed logic sequences for increasing meta data for the system by providing signal outputs to other sources and vendors to request the missing meta data. The information obtained from the other sources is input into the memory of the system for another logic sequence to act upon to provide the phone number or a call to the best possible and available agent based on agent skills and other information. Agents are able to access all the meta data prior to, during or after the call. Inbound and outbound calls may each utilize the system.

Claim (Index 1):
A system for increasing meta data input and output, the system comprising:\n a processor programmed with predetermined logic sequences for gathering further meta data, the processor configured to:\n receive a first input signal; \n process a caller's information; \n signal a control unit within the processor to produce a first output to gather meta data from at least one of a plurality of sources; \n receive a second input the processor with meta data from the at least one of plurality of sources; \n populate the system with the meta data; and \n signal the control unit to provide a second output to a user, wherein the user is an agent with the best available skill set based on agent's data and on the meta data; and \n a user interface for access to the meta data.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 1.85333
- Patent Class: 455.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['12486778', '14668422', '13843807', '14795260', '13957167']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.6480561544047987
- 35 USC 102 Novelty (BERT): 0.4930955891993474
- Combined Prediction Score: 0.6325600978842536
- Mean Citation Score: 160.22638600000005
- Max Citation Score: 179.98238
- Similarity Product: 112.47974014861822

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test