PATENT CLAIM ANALYSIS

Application Number: 16248954
Application Type: Utility
Filing Date: 2019-01
Publication Date: 2019-05
Patent Classification: ["379", "265090"]

Abstract:
In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations. Due to this integration to external, third-party applications, content and/or articles can be displayed to an agent on the employee desktop web client graphical user interface. Agents can enter free text into a specific search field and review the results in summary form, and then select an article in HTML format to progress the current interaction with the client. This functionality adds value to the agent experience and enables the agent to provide an improved service to the end client. Results may be filtered by the search engine as well. Moreover, this system and method improves the operation of the computer in that the computer running such a system in the past was not able to integrate in such a fashion in a web client format. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify.

Claim (Index 14):
A method of integrating to an external application for an agent in a web client application, the method comprising:\n logging into the web client application by the client; starting an interaction with a client with the web client application by the agent; searching for relevant knowledge content through a third-party integration module using a graphical user interface, wherein the third-party integration module integrates with other systems and applications outside of a current system in order to search for the relevant knowledge content, wherein the other systems and applications outside of the current system are integrated into the graphical user interface; completing the interaction with the client using the graphical user interface with enhanced input from the search step; completing the interaction with the client without the knowledge search if the knowledge search feature is not configured.

Metadata:
- Claim Count in Document: 56.0
- Percentile: 99.0
- Lexical Diversity: 1.89091
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: True
- Related Applications: ['15217240', '15987574', '14062326', '10441865', '12105421']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4730180916029811
- 35 USC 102 Novelty (BERT): 0.5040400238083498
- Combined Prediction Score: 0.476120284823518
- Mean Citation Score: 217.37670799999995
- Max Citation Score: 314.76788
- Similarity Product: 310.43105471662045

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test