PATENT CLAIM ANALYSIS

Application Number: 15989859
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265110"]

Abstract:
A system includes a router to route a call to agent stations, processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to identify the call as a callback, identify an available agent station at a same site as the router if the call is a callback, and establish the callback with the available agent station at the same site as the router where the callback is initiated.

Claim (Index 13):
The method of  claim 12 , further comprising establishing the callback with an agent station at a different site than the site of the router if the time threshold has been met.

Metadata:
- Claim Count in Document: 9.0
- Percentile: 93.0
- Lexical Diversity: 2.10256
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15242116', '15087511', '10883153', '13480195', '14683041']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4402828614983279
- 35 USC 102 Novelty (BERT): 0.4831153170120794
- Combined Prediction Score: 0.444566107049703
- Mean Citation Score: 138.21625699999998
- Max Citation Score: 206.26521
- Similarity Product: 152.85396597493173

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test