PATENT CLAIM ANALYSIS

Application Number: 16051322
Application Type: Utility
Filing Date: 2018-07
Publication Date: 2018-12
Patent Classification: ["379", "265010"]

Abstract:
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Claim (Index 30):
The non-transitory computer readable medium of  claim 23 , wherein the operations further comprise:\n receiving a query; partitioning the query into a plurality of pipeline commands; transmitting a first pipeline command of the plurality of pipeline commands to a first query phase processor, the first query phase processor obtaining a plurality of statistics from the data store using at least one indexer; transmitting a second pipeline command of the plurality of pipeline commands to a second query phase processor, the second query phase processor evaluating the plurality of statistics to obtain a plurality of evaluation results; and transmitting a third pipeline command of the plurality of pipeline commands to a third query phase processor, the third query phase processor determining the current interaction metric from the plurality of evaluation results.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 95.0
- Lexical Diversity: 1.85714
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15633697', '15633699', '15582519', '15221392', '15421293']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.515380270880726
- 35 USC 102 Novelty (BERT): 0.5403859239525288
- Combined Prediction Score: 0.5178808361879064
- Mean Citation Score: 262.982732
- Max Citation Score: 386.78732
- Similarity Product: 352.65419921281824

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test