PATENT CLAIM ANALYSIS

Application Number: 16238210
Application Type: Utility
Filing Date: 2019-01
Publication Date: 2019-05
Patent Classification: ["379", "088010"]

Abstract:
Microphone monitoring and analytics are provided. An initiation of a new contact session is determined that includes a communication interaction between a contact center agent (CCA) having a microphone and a contacting individual (CI). Prior to an end of the new contact session, a non-audio mode wherein audio signals received by the microphone are not communicated to the CI is determined. Audio signals received via the microphone during the non-audio mode are analyzed. An utterance spoken by the CCA is identified. Contact session metadata is generated based on the utterance. A contact session record that includes the contact session metadata is generated. The contact session record is stored.

Claim (Index 19):
The system of  claim 14 , wherein:\n to identify the utterance spoken by the CCA the controller is further configured to identify the utterance spoken by the CCA as indicating one of a plurality of commands related to the contact session, the plurality of commands comprising a predetermined recording command and a predetermined subsequent action command, wherein the predetermined recording command comprises a command to generate a post interaction recording of audio signals, and wherein the predetermined subsequent action command comprises a command to take an identified additional action after an end of the communication interaction; and to generate the contact session metadata based on the utterance the controller is further configured to insert metadata based on and including the recording command or the subsequent action command indicated by the identified utterance.

Metadata:
- Claim Count in Document: 48.0
- Percentile: 99.0
- Lexical Diversity: 1.95161
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14755856', '14807301', '11616490', '15628616', '15639973']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5015544258341578
- 35 USC 102 Novelty (BERT): 0.5715286802780086
- Combined Prediction Score: 0.5085518512785429
- Mean Citation Score: 233.46704800000003
- Max Citation Score: 500.214
- Similarity Product: 408.6384197173119

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test