PATENT CLAIM ANALYSIS

Application Number: 15973871
Application Type: Utility
Filing Date: 2018-05
Publication Date: 2018-09
Patent Classification: ["379", "265120"]

Abstract:
A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.

Claim (Index 7):
The system of  claim 1 , wherein the next step action includes one or more of the group consisting of:\n (i) moving the customer from a touch currently associated with the customer to another touch that is part of a multi-touch marketing campaign currently associated with the customer; (ii) moving the customer from the multi-touch marketing campaign currently associated with the customer to another multi-touch marketing campaign; (iii) replacing the touch currently associated with the customer with another touch; and (iv) skipping one or more touches of the multi-touch marketing campaign currently associated with the customer.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 93.0
- Lexical Diversity: 2.4
- Patent Class: 379.0
- Transitional Phrase Type: closed
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15584769', '14809213', '14204505', '14565948', '14596774']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5750336112390323
- 35 USC 102 Novelty (BERT): 0.552968920997569
- Combined Prediction Score: 0.572827142214886
- Mean Citation Score: 312.902324
- Max Citation Score: 464.78864
- Similarity Product: 308.3894563188361

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test