PATENT CLAIM ANALYSIS

Application Number: 16427965
Application Type: Utility
Filing Date: 2019-05
Publication Date: 2019-09
Patent Classification: ["704", "009000"]

Abstract:
A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of providing automated natural dialogue with a customer. The system may generate one or more events and commands temporarily stored in queues to be processed by one or more of a dialogue management device, an API server, and an NLP device. The dialogue management device may create adaptive responses to customer communications using a customer context, a rules-based platform, and a trained machine learning model.

Claim (Index 1):
A system for automating natural language dialogue with a customer, comprising:\n one or more processors; and memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:\n responsive to receiving an incoming customer dialogue message in an interaction, generate a first event to be placed in an event queue, the event queue being monitored by a dialogue management device, the dialogue management device comprising:\n a rules-based platform; and \n data indicative of a customer context, the data derived from financial customer information comprising customer conversation history; \n \n responsive to processing the first event, generate, by the dialogue management device and based on one or more of the rules-based platform or the customer context, a first command to be placed in a command queue, the first command representing a command to a natural language processing device to determine the meaning of the incoming customer dialogue message based on the customer context, wherein the command queue comprises one or more commands for execution by one or more of the natural language processing device, an API server, or a communication interface; \n responsive to the execution of the first command by the natural language processing device, generate a second event to be placed in the event queue, the second event representing a determined meaning of the incoming customer dialogue message; \n responsive to processing the second event, generate, by the dialogue management device and based on one or more of the rules-based platform or the customer context, a second command to be placed in the command queue, the second command being a command to the API server to retrieve customer data, wherein customer data includes-credential authentication; and \n responsive to processing the customer data, generate, by the dialogue management device and based on one or more of the rules-based platform or the customer context, a response dialogue message based at least in part on retrieved customer data.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 100.0
- Lexical Diversity: 1.65517
- Patent Class: 704.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15665960', '15997032', '16420290', '16026198', '15916521']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2674289009411658
- 35 USC 102 Novelty (BERT): 0.5236504001523695
- Combined Prediction Score: 0.2930510508622861
- Mean Citation Score: 254.206318
- Max Citation Score: 349.77475
- Similarity Product: 341.51473496529456

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test