PATENT CLAIM ANALYSIS

Application Number: 16189536
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-06
Patent Classification: ["705", "304000"]

Abstract:
An intent classifier may be used to increase the efficiency of a communications system. A company may provide assistance to a first user using automated processing or by a second user manually responding to the first user. To reduce costs, the company may prefer to use automated processing for assistance where it is available. While a second user is assisting a user, a message from the first user may be processed with an intent classifier to determine that automated support is available to assist the first user, and a suggestion may be presented to the second user to transfer the first user to the automated processing, such as by presenting a button to the second user to transfer the first user to the automated processing. The second user may then transfer the first user to the automated processing and assist other users.

Claim (Index 2):
The computer-implemented method of  claim 1 , wherein:\n transmitting the suggestion to the second user to transfer the first user to the automated processing comprises causing a user interface element to be presented to the second user; and the communication from the second user to transfer the first user to the automated processing corresponds to a selection of the user interface element.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 2.39683
- Patent Class: 705.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['16110742', '15638543', '15254101', '15254061', '15254041']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1015640399081953
- 35 USC 102 Novelty (BERT): 0.4845590800116005
- Combined Prediction Score: 0.1398635439185359
- Mean Citation Score: 201.890664
- Max Citation Score: 227.25546
- Similarity Product: 193.8944168367684

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test