PATENT CLAIM ANALYSIS

Application Number: 16215834
Application Type: Utility
Filing Date: 2018-12
Publication Date: 2019-04
Patent Classification: ["379", "265060"]

Abstract:
A communication session analyzer is integrated or otherwise coupled to an audio player to generate a system for analyzing voice-based communication sessions. Embodiments of the system also include a data store and an output device, respectively. The analyzer identifies a communication session attribute. An automated or human reviewer of a stored communication session forwards an assessment for an observed communication session. The data store receives and stores the communication session attribute with the assessment in a common format. Alternatively, an output device generates a representation that includes the communication session attribute and the assessment. When customer feedback is available for a particular communication session, the system identifies the communication session as one that should be reviewed. Once an internal reviewer indicates that the review/assessment is complete, the system presents communication session attributes together with the session assessments from both the internal reviewer and the customer.

Claim (Index 1):
A system for analyzing voice-based communication sessions, comprising:\n a player configured to reproduce a recorded communication session; an analyzer configured to generate a communication session attribute and to receive at least one assessment of the communication session from a reviewer, wherein the communication session attribute is generated from audio data received from the reproduction of the communication session via the player, wherein the analyzer is further configured to compare at least one assessment from a customer with the at least one assessment from the reviewer, wherein comparing comprises generating a measure of the correlation of the at least one assessment from the customer with the at least one assessment from the reviewer; and a data store configured to store the at least one assessment, an overall assessment, and the communication session attribute into a single class in an object-oriented database such that the overall assessment and the at least one assessment are indistinguishable from the communication session attribute when stored, wherein the analyzer is further configured to derive a neural network using the single class.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 2.06579
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14557092', '11621134', '11616490', '13005906', '11540306']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4870125554859336
- 35 USC 102 Novelty (BERT): 0.5446257814677152
- Combined Prediction Score: 0.4927738780841118
- Mean Citation Score: 257.39950600000003
- Max Citation Score: 401.66287
- Similarity Product: 379.85929947363024

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test