PATENT CLAIM ANALYSIS

Application Number: 16086462
Application Type: Utility
Filing Date: 2018-09
Publication Date: 2019-04
Patent Classification: ["379", "265010"]

Abstract:
The present disclosure relates to a system and method configured for matching subjects that call into a call center where calls are answered by care consultants that provide health care or consult on health care remotely via the call center, wherein the matching is based on holistic information related to both the individual subjects and the individual care consultants. The method being performed by one or more hardware processors configured by machine-readable instructions, the method comprising responsive to receiving a call from a first subject, obtaining first subject information associated with the first subject, obtaining care consultant information associated with a plurality of care consultants associated with the call center including first care consultant information associated with a first care consultant, and analyzing the first subject information and the first care consultant information to determine whether a match exists between the first subject and the first care consultant.

Claim (Index 13):
A system configured for matching subjects that call into a call center where calls are answered by care consultants that provide health care or consult on health care remotely via the call center, wherein the matching is based on holistic information related to both the individual subjects and the individual care consultants, the system comprising:\n means for, responsive to receiving a call from a first subject, obtaining first subject information associated with the first subject, the first subject information comprising subject profile information associated with the first subject, subject conversation characteristics associated with the first subject during a current conversation or a past conversation, subject previous session information associated with the first subject, subject real-time physiological state information associated with the first subject, and subject present living conditions information associated with the first subject; means for obtaining care consultant information associated with a plurality of care consultants associated with the call center including first care consultant information associated with a first care consultant, the first care consultant information comprising care consultant profile information associated with the first care consultant, care consultant conversation characteristics associated with the first care consultant during a current conversation or a past conversation, care consultant previous session information associated with the first care consultant, care consultant real-time physiological state information associated with the first care consultant, and care consultant current working conditions information associated with the first care consultant; and means for analyzing the first subject information and the first care consultant information to determine whether a match exists between the first subject and the first care consultant.

Metadata:
- Claim Count in Document: 1.0
- Percentile: 97.0
- Lexical Diversity: 2.24638
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['12098911', '11321332', '10694519', '13952913', '12273065']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5055006396934255
- 35 USC 102 Novelty (BERT): 0.470450543276975
- Combined Prediction Score: 0.5019956300517805
- Mean Citation Score: 160.610726
- Max Citation Score: 172.50948
- Similarity Product: 122.0199151818037

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test