PATENT CLAIM ANALYSIS

Application Number: 16204147
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265070"]

Abstract:
Provided is a computer-implemented method for determining a status of a call during a phone call between a call agent and the call recipient over a two-party phone line. The method includes automatically adding a third-party phone line to the two-party phone line, the third-party phone line in communication with a call monitoring computer, monitoring, by the call monitoring computer over the second phone line, the phone call between the call recipient and the call agent, detecting, by the call monitoring computer, a predefined response from at least one of the call recipient and the call agent over the phone call, and automatically initiating a customer service action in response to detecting the predefined response. Further provided is a computer-implemented method for processing phone calls based on predetermined call duration thresholds.

Claim (Index 9):
The computer-implemented method of  claim 1 , wherein the phone call is initiated or received through a call computer, and wherein the customer service action is initiated by at least one of the call computer and the call monitoring computer.

Metadata:
- Claim Count in Document: 44.0
- Percentile: 98.0
- Lexical Diversity: 2.58182
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14668422', '15226808', '15053221', '14319843', '15286968']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5479141264987949
- 35 USC 102 Novelty (BERT): 0.466972800837464
- Combined Prediction Score: 0.5398199939326618
- Mean Citation Score: 190.699274
- Max Citation Score: 193.9943
- Similarity Product: 153.34018829151992

Labels:
- Claim Label 101: 1
- Claim Label 102: 0
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 0
- Label 101 Adjusted: 1

Dataset: test