PATENT CLAIM ANALYSIS

Application Number: 15880514
Application Type: Utility
Filing Date: 2018-01
Publication Date: 2018-05
Patent Classification: ["704", "244000"]

Abstract:
A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

Claim (Index 22):
The system of  claim 21 , wherein the received call information includes a voiceprint of the telephone conversation, and wherein the one or more processors are further configured to index the call information by indexing the call information based on at least one stress feature identified in the voiceprint.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 86.0
- Lexical Diversity: 1.78125
- Patent Class: 704.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14546921', '15253775', '15285373', '11617174', '13610601']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2950552952212511
- 35 USC 102 Novelty (BERT): 0.5399318319049783
- Combined Prediction Score: 0.3195429488896238
- Mean Citation Score: 256.385168
- Max Citation Score: 382.52405
- Similarity Product: 333.70542570563555

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test