PATENT CLAIM ANALYSIS

Application Number: 16152403
Application Type: Utility
Filing Date: 2018-10
Publication Date: 2019-01
Patent Classification: ["705", "346000"]

Abstract:
A system and method for assisting customers in accessing appropriate customer service options related to a company's products or services, comprising a configuration portal that allows manual input of customer service options, or automatically retrieves and analyzes company contact information and historical customer information to build an information tree that is then used by an interaction widget to guide a user through a GUI to an optimum customer service action.

Claim (Index 5):
The method of  claim 4 , wherein a representative of the company may access a rules interface that allows the representative to modify what customer service options are available to through the interaction widget.

Metadata:
- Claim Count in Document: 3.0
- Percentile: 97.0
- Lexical Diversity: 1.42308
- Patent Class: 705.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['14178589', '16038133', '13610601', '10811439', '13480068']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.1120641829437429
- 35 USC 102 Novelty (BERT): 0.4981248155797445
- Combined Prediction Score: 0.1506702462073431
- Mean Citation Score: 154.908978
- Max Citation Score: 169.04791
- Similarity Product: 98.3291080329746

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test