PATENT CLAIM ANALYSIS

Application Number: 16188351
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-05
Patent Classification: ["379", "088130"]

Abstract:
A system and method for enabling a conversation to be shifted to different modalities. Optionally and preferably, the conversation between a customer and a customer representative is shifted from a voice phone call to a messaging-based system which may optionally be, for example, through SMS or short messaging system messages, self help tools or through other messaging systems, which may, for example, be operated through a mobile communication device such as a smartphone.

Claim (Index 10):
The system of  claim 8 , wherein said customer representative voice system sends a message to said customer telephone to initiate a switch to said messaging-based system.

Metadata:
- Claim Count in Document: 7.0
- Percentile: 98.0
- Lexical Diversity: 1.67347
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['11139882', '11617174', '13345511', '13345505', '13345517']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5398563049893936
- 35 USC 102 Novelty (BERT): 0.4912492278667211
- Combined Prediction Score: 0.5349955972771264
- Mean Citation Score: 190.130212
- Max Citation Score: 209.78696
- Similarity Product: 134.47269790569305

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test