PATENT CLAIM ANALYSIS

Application Number: 16363111
Application Type: Utility
Filing Date: 2019-03
Publication Date: 2019-10
Patent Classification: ["379", "265120"]

Abstract:
A system and method for establishing a communication between a customer and a user of a rep computer in communication with a second computer. The rep computer receives a batch notification identifying a batch of one or more customer records in the rep computer. The one or more customer records is associated with one or more customers that are being communicated with and have met a potential transfer criteria. The rep computer receives a first connection transfer notification identifying a first transferred customer that is being transferred to the user. At least one customer record associated with the first transferred customer is part of the batch. The communication with the customer by the user is via one or more communication modes, and a direction of the communication is an inbound communication initiated by the customer or an outbound communication initiated to the customer.

Claim (Index 6):
The system of  claim 1 , further comprising a communication assistance module configured to provide a transferred notification confirming that a customer that has been attempted for communication has been transferred, wherein at least one customer record of the transferred customer is part of the batch, and the communication assistance module partially or fully automates communication attempt with the transferred customer and the interaction with the transferred customer until prior to the transfer.

Metadata:
- Claim Count in Document: 77.0
- Percentile: 99.0
- Lexical Diversity: 2.63158
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15973871', '15584769', '14809213', '14204505', '14565948']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5242379832730668
- 35 USC 102 Novelty (BERT): 0.5554416839101296
- Combined Prediction Score: 0.5273583533367732
- Mean Citation Score: 338.794356
- Max Citation Score: 427.51263
- Similarity Product: 399.09733189475287

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test