PATENT CLAIM ANALYSIS

Application Number: 15916632
Application Type: Utility
Filing Date: 2018-03
Publication Date: 2019-09
Patent Classification: ["709", "224000"]

Abstract:
Techniques are described herein for generating service tickets. Embodiments include receiving first button data from an internet-of-things (IOT) button, the first button data comprising button identification information that uniquely identifies the IOT button and first button state information that specifies a button state, from a plurality of button states, of the IOT button, wherein the first button data corresponds to a first button press of the IOT button. The first button data is processed using a custom function associated with a service provider to cause: determining, based on the button identification information, a service location associated with the first button press; determining, based on the first button state information, a service issue associated with the first button press; and generating a service ticket corresponding to the first button press, wherein the service ticket indicates the service location and the service issue.

Claim (Index 8):
The method of  claim 1  wherein the first button data is received at a first time, the method further comprising:\n receiving, at a second time, second button data from the IOT button, the second button data comprising the button identification information and second button state information, and the second button data corresponding to a second button press of the IOT button, wherein the second press of the IOT button is different than the first press of the IOT button; \n wherein the second time is close in time to the first time; \n processing the second button data using the custom function to cause:\n determining, based on the button identification information of the second button press, that the service location associated with the second button press is the service location associated with the first button press; \n determining, based on the second button state information, one or more service issue details associated with the service issue; \n associating the one or more service issue details with the service ticket.

Metadata:
- Claim Count in Document: 20.0
- Percentile: 90.0
- Lexical Diversity: 2.63333
- Patent Class: 709.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15138894', '14871972', '12138213', '14408654', '15360653']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.2360873423495043
- 35 USC 102 Novelty (BERT): 0.4763794629889242
- Combined Prediction Score: 0.2601165544134464
- Mean Citation Score: 116.4227808
- Max Citation Score: 118.01066000000002
- Similarity Product: 73.78657099771024

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test