PATENT CLAIM ANALYSIS

Application Number: 16200476
Application Type: Utility
Filing Date: 2018-11
Publication Date: 2019-03
Patent Classification: ["379", "265090"]

Abstract:
A computer-implemented system and method for facilitating interactions via automatic agent responses is provided. A request for information for an agent is received from a user during an interaction with the agent. A list of candidate responses to the request is generated and one of the candidate responses is automatically selected when the agent fails to respond to the request within a predetermined time period. The selected response is provided to the user on behalf of the agent.

Claim (Index 3):
A system according to  claim 1 , wherein the central processing unit identifies the request comprising receiving from the user communication comprising one or more of speech, voice recordings, text messages and Instant Messages during the interaction, and identifying within the communication from the user trigger words that indicate the request.

Metadata:
- Claim Count in Document: 50.0
- Percentile: 98.0
- Lexical Diversity: 1.82222
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['15598984', '14887276', '13866793', '14887297', '14887310']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4972006647424297
- 35 USC 102 Novelty (BERT): 0.4977760440516465
- Combined Prediction Score: 0.4972582026733513
- Mean Citation Score: 171.540334
- Max Citation Score: 259.34973
- Similarity Product: 174.5403220860851

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test