PATENT CLAIM ANALYSIS

Application Number: 16112232
Application Type: Utility
Filing Date: 2018-08
Publication Date: 2018-12
Patent Classification: ["379", "265030"]

Abstract:
One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining a metric interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the metric interface hierarchy defines an ordering on the nodes. The method further includes traversing the metric interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization from each node in the subhierarchy according to the ordering. The method further includes providing the graphical user interface.

Claim (Index 20):
The system of  claim 11 , wherein the operations further comprise:\n determining an expected volume of calls for a time period, obtaining current interaction data describing a performance of a call center within the time period to a current point in time; predicting, based at least in part on the current interaction data and the expected volume of calls, a future volume of calls to the call center for a remainder of the time period, the remainder of the time period being after the current point in time; determining a current interaction metric using the future volume of calls; and displaying the current interaction metric and the expected volume of calls in a graphical user interface.

Metadata:
- Claim Count in Document: 80.0
- Percentile: 96.0
- Lexical Diversity: 2.18367
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['15633699', '15633697', '16051322', '15224637', '15011652']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5614877589781503
- 35 USC 102 Novelty (BERT): 0.5497658019512406
- Combined Prediction Score: 0.5603155632754594
- Mean Citation Score: 279.44105
- Max Citation Score: 399.94427
- Similarity Product: 381.0184747392535

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 1
- Claim Label 112: 0
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test