PATENT CLAIM ANALYSIS

Application Number: 15898476
Application Type: Utility
Filing Date: 2018-02
Publication Date: 2018-06
Patent Classification: ["379", "265130"]

Abstract:
A method for routing activities in a contact center to contact center agents includes: concurrently selecting, by a processor, N activities, wherein N is an integer greater than 1; concurrently identifying, by the processor, N contact center agents; identifying, by the processor, one or more sets of preferences associated with the N activities and the N contact center agents; matching, by the processor, the N activities and the N contact center agents based on the one or more sets of preferences; and routing, by the processor, one or more of the N activities to the matched contact center agents.

Claim (Index 18):
The server of  claim 10 , wherein the matching is based on auctioning the N contact center agents or activities.

Metadata:
- Claim Count in Document: 44.0
- Percentile: 88.0
- Lexical Diversity: 2.69767
- Patent Class: 379.0
- Transitional Phrase Type: none
- Component Type: 0
- Foreign Priority: False
- Related Applications: ['13681417', '13681420', '14887297', '14887276', '14887310']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.5892335286571372
- 35 USC 102 Novelty (BERT): 0.5431102848502641
- Combined Prediction Score: 0.5846212042764499
- Mean Citation Score: 284.61139999999995
- Max Citation Score: 415.77798
- Similarity Product: 317.03365388709784

Labels:
- Claim Label 101: 0
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 0
- Combined Label: 0
- Label 101 Adjusted: 0

Dataset: test