PATENT CLAIM ANALYSIS

Application Number: 16403808
Application Type: Utility
Filing Date: 2019-05
Publication Date: 2019-08
Patent Classification: ["379", "265020"]

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for sending a forked media stream of an electronic communication between a customer and an agent to an analysis system for a duration. Receiving analysis results obtained from one or more analytics performed on the forked media stream. Then, determining whether to perform one or more operations in response to the analysis results.

Claim (Index 27):
A call-center agent training system comprising:\n at least one computer; and tangible, non-transitory media operably connectable to the at least one computer and storing instructions that, when executed, perform operations comprising: sending a forked media stream of an electronic communication between a customer and an agent to an analysis system, the electronic communication comprising an agent media stream associated with speech from the agent and a customer media stream associated with speech from the customer, the forked media stream being a separate media stream that replicates only the agent media stream from the electronic communication and is sent to the analysis system during the electronic communication between the customer and the agent; receiving, from the analysis system and during the electronic communication, analysis results that indicate a topic being discussed between the customer and the agent during the electronic communication; identifying, based on the analysis results of the forked media stream, content for a training notification, the content being relevant to the topic being discussed between the customer and the agent; and providing, during the electronic communication and for display on a computing device assigned to the agent, the training notification.

Metadata:
- Claim Count in Document: 59.0
- Percentile: 100.0
- Lexical Diversity: 1.57447
- Patent Class: 379.0
- Transitional Phrase Type: open
- Component Type: 1
- Foreign Priority: False
- Related Applications: ['14526749', '14558893', '15194742', '13795392', '14856033']

Analysis Scores:
- 35 USC 101 Eligibility (BERT): 0.4490575506866263
- 35 USC 102 Novelty (BERT): 0.5177013301283448
- Combined Prediction Score: 0.4559219286307982
- Mean Citation Score: 183.555132
- Max Citation Score: 351.2411
- Similarity Product: 314.3229890408099

Labels:
- Claim Label 101: 1
- Claim Label 102: 1
- Claim Label 103: 0
- Claim Label 112: 1
- Combined Label: 1
- Label 101 Adjusted: 1

Dataset: test