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<s>[INST] when I¡¯m open our laptop lids there are gaps in lids so I request team Dell please help me out because I¡¯m user your product 2 day only. [IMAGE] [/INST] If the system was purchased direct from Dell, call and arrange a refund or replacement. If it was purchased at retail or through a dealer, VAR, etc. - contact the seller for a refund or exchange. </s>

<s>[INST] Our company is experiences several laptops going to bluescreen loop with NVPCF.SYS crash. We have identified this to be related to Nvidia driver updates. The laptops works fine as long as we don't update the nvidia driver. When the bluescreen loop starts, we have to change BIOS setting Storage SATA/NVMe opreration to AHCI/NVMe mode and then go to recovery mode in Windows 10, restart in safe mode and then we use the DDU (Display Driver Uninstaller) utility to remove the Nvidia-driver. We first had this problem around march/april 2022. We use our own image, so I suspect we have some kind of conflict in our setup, however we only use official drivers from Dell and Intel and no other special software.We see some other users having the same problems when googling, but none of them have had any help. We have bought a bit above 300 computers of Precision 7560/7760 and the IT department is frankly up in arms over what to do. We have tried contacting Dell support (and Dell Precision responsible persons from sales team) and Nvidia support (a support ticket) over a long time, and we have not managed to get any help from either party. We are afraid of when users update their display driver using Dell Command update, or if drivers are updated from Microsoft Update. Have anybody here in this forum experienced this issue? We've been a Dell customer for several years (over 3000 purchased) but this case have actually made us plan for changing brand. [/INST] Please use the below workaround to resolve this issue: 1. Change the driver file name: a. Launch the File Explorer and input the following path into the address bar:C:\Windows\System32\drivers b. Locate the nvpcf.sys, right-click it, and select Rename option. c. Change the file from nvpcf.sys to nvpscf.sys.old. 2. Uninstall/Install the correct driver. a. Boot to the safe mode. b. Uninstall the ¡°Nvidia¡± driver from the device manager. c. Boot to the normal mode and install the driver available on dell.com/support. [Make sure driver available on Dell website is in use and is not upgraded to a higher version] 3. If still issue persists, please use the "Get Help Now" option (bottom right of this page) and collect the dump files which will help us to further investigate the issue. </s>

<s>[INST] Hey, everybody! I have a dell 5530. It has a problem: the laptop doesn't want to turn off without the charger plugged in. Also hibernation does not work. When I turn off the laptop, it shuts down, then after a couple of seconds it turns back on. But when the charger is connected, the laptop turns off, as soon as I disconnect the charger (on a turned off laptop), it turns on again after a few seconds. I thought that maybe the problem in the drivers, checked and on a clean Windows 10/11 and with drivers. I searched the system for devices that can cause the computer to wake up and found nothing. I even activated the powerdownaftershutdown option in the registry and nothing helps. When the computer shuts down with the power supply, the power LED on the front panel blinks three times after shutdown. Now for a related problem: the laptop's power button doesn't work, it physically clicks, the fingerprint scanner cable is connected to the motherboard, but the laptop doesn't respond to the button and the fingerprint scanner doesn't show up in device manager. This may be the problem as well. Since I can't turn on the notebook with the button, I have activated wake-up from the power supply and from the docking station in the bios. Who can advise what? [/INST] Solved! Proplem with power button. I replaced it, and it worked. </s>

<s>[INST] Hello, My USB-C port on my 3 month old Dell XPS just stopped working. Terribly disappointing. From the forums it seems that this is a regular thing for Dell XPS? Not the kind of failure one would expect for such a high end device. Anyone have any suggestions how I can resolve this issue? [/INST] Hi Jesse, Installed the updated chipset drivers which seemed to have done the trick. Port works fine again, thanks! </s>

<s>[INST] I recently purchased Dell Inspiron 3501 (i5 11th gen) model. It does not turn on like my other dell laptops by pressing the power button once. It needs me to press it for 2-3 seconds, however when it is plugged in, it turns on by a single press. I wanted to ask if this is normal. It was like that since the day I got it. The laptop runs fine otherwise everything is normal during operation. Please help me with this query. Thanks [/INST] I have Inspiron 5510. It also needs me to press power button for atleast more than 1 second (to be precise) to turn it on battery power, but on plugging it into charger it turns on with swift press of the button (same duration as needed during typing on keyboard). This is Dell related design. They have designed it intentionally this way. </s>

<s>[INST] Hello, Lid Switch Option is Enabled in BIOS (Default). Device is Off. When I open the Lid nothing happens. On a Latitude 3510 it works perfect. Does anyone else have this problem? Maybe a solution? BIOS is up2date. Motherboard have already been replaced. [/INST] Good morning [NAME] Is this what you mean. Latitude 3510: This section contains a toggle switch to allow the user to enable/disable the system from powering on when the lid is open (ON by default). [URL] Latitude 5520: By default, the Lid Switch option is enabled. [URL] There is not the option "Power On Lid Open" for the Latitude 5520. Only to enable/disable the lid switch. Regards, U2 </s>

<s>[INST] After a windows 11 update and an update to Alienware command center in May or so, my game shift has stopped working entirely. I decided to uninstall Alienware Command Center entirely according to the Dell guide, along with OC Controls application. I reinstalled it and it did nothing. I tried the package manager, I tried repairing the app. I tried updating it from Microsoft Store.Literally nothing I have tried seems to have worked. I can no longer do a system restore and cannot use game shift. It simply does not turn on. The icon does not show up on the command center at all and the temperature limit does not increase.Apart from that, my power management is broken as well. The moment I click on the "New Profile" button, the app crashes immediately.Would love to get some good guidance on this as game shift would help me a lot. Thank you. [/INST] Hey there, I faced the same issue, all i had to do was reset the app from windows settings and it started working again.This is how i did it -> press win+i click on apps, then select the alienware command centre. Click on advanced options, scroll down and hit the reset button.. Hope it helped you :D.. </s>

<s>[INST] Friends I am helping a friend with her Dell Latitude E5410. We reinstalled clean Win 7 Professional onto it, but then there is this really strange thing happening: After the clean install, the first thing I did was to put in the Dell Driver CD and install the drivers for the hardware it found. Strangely enough it did not have the driver for her wireless card, but it found the driver for the Broadcomm wired networking, so we could get online. Ok, so far so good. But then the problem started. Windows Update found two critical updates that it downloaded and installed automatically. One was for for the Intel Graphics card on that model of Latitude, and the other was a Windows Critical update file, if I remember right. Then I rebooted. But when I rebooted, then the computer started booting up fine, but then I could not see anything on the screen after the initial Dell Logo. I could see that the machine continued booting, and I heard the sound of the Windows OS opening, but nothing on the screen, but perhaps a little different shades of grey at some point. Ok, so I connected a separate monitor and immediately I could see the desktop on the external screen! Ok, next I did run a restore to to undo the automatic video driver update, and rebooted. Then I again got the computer to boot fine and everything seemed ok, except that the video driver was the default 800x600 screen. I then tried to download the Dell driver for this video from Dell, and managed to do that. That is the Intel GMA HD driver. But before I noticed the Windows Update had again downloaded and installed the Intel Video driver. So I had to reboot again, and again I got the blank screen! So I had to again do a system restore to the earlier stage. Again I booted and now again I got things to show up on the Latitude screen. Then I unplugged the Internet and ran the downloaded the Dell Intel Video driver I downloaded. I could install it, but when I rebooted I again lost the internal screen.So the full download from Dell did not solve the problem! This is really odd. I only seem to be able to see things on the internal screen, if I do not update the Intel Video driver but use the generic one that comes with Windows 7 Pro 32 bit. But I am afraid that one day the Windows update will again install an update and then my friend will end up with a black screen and not really know what to do. :emotion-7: So, what could be the problem here? Could it be something related to the BIOS? Her computer has BIOS version A7 and the latest is, I believe, A11. But she ran Windows 7 Pro also when we re-installed (clean). She had some odd problems with Internet Explorer and stuff so I decided to try a full re-install. And she never had that graphic issue before. The computer originally came with Windows 7 Home edition, but she had help from others to upgrade to Windows 7 Pro. She does have the Dell Windows 7 Home DVD, and a Microsoft Windows 7 Pro full disk from MS. Could it be that I first have to install the Win 7 Home version and then upgrade using the Win 7 Pro DVD? But would that really make any difference? Grateful for any good suggestions. Yours, Calle2012 [/INST] Hi Calle2012, There may be many possible reasons for the issue:1. Corrupt video card drivers2. Outdated BIOS3. Incorrect order followed during installing drivers Try following the steps mentioned below:Uninstall the 'video card drivers'. If the currently installed drivers are corrupt, updating them may not always work.- Access 'Device Manager'- Expand 'Display Adapters'- Right click 'Intel video card' listed and click 'uninstall'- Also delete the software if prompted- Restart the computer Update system BIOS (A13 version)- Note: Before flashing the BIOS please check the following:-- Battery should have 10% or greater charge- Adapter should be connected- No external devices should be connected- All other programs should be closed and documents saved Click on link to download and update the system BIOS: [URL] - Click on ¡°Get driver¡±- Right click on it and select 'Run as administrator'Install the 'video card driver'Download the latest driver from support.dell.com: [URL] click the file and 'run as an administrator'Restart the laptop and check the video again If the issue still persists, please share the installation sequence that you followed for installing drivers. You may want to have a glance at the recommended sequence for installing drivers: [URL] (All drives listed on the webpage may not be applicable to your laptop) Hope this helps. Do reply if you have any further questions. I would be glad to assist. </s>

<s>[INST] Hi, I bought a Dell inspiron 15 3511 with Windows 11 . Since I bought the laptop I have issues with the trackpad , sometimes it works and sometimes it doesn't, in the end I always have to resort to an external mouse. - I updated the bios to the latest version last months: 1.11.0 -I updated all drivers from Dell. - I applied all windows updates. - contacted with Dell , the only solution is reinstall windows 11 ( 3 times at the moment) or remplace the trackpad ( few times too) and the last message from Dell support is "to investigate the bug and handle by our software team , it is not covered by the waranty you need to pay for it to get it investigate" I have screenshot . [IMAGE] WHAT? , I need to pay to dell to investigate a possible bug of the Dell software? Everything look like it is a bug in the driver or the OS . but Dell don't have to support the software if I don't paid. Any another user with the problem ? Can dell provide any solution ? I tried everything. [/INST] I had the same problem, had trackpad replaced today and problem is gone. </s>

<s>[INST] Having some issues doing a disk clean on a Dell Latitude 7320. Not sure if there are some settings in the bios i need to change. I am booting into a win10 usb and selecting repair, going into command prompt and using diskpart. When I use diskpart and use the list disk prompt the only disk I am able to see if the USB and not the onboard SSD drive. Thanks, Ricky [/INST] Go into setup - is the disc set up in Intel RAID (IRST) mode? If so, you either need to turn IRST off, or load the OS install driver for IRST before Windows will see the drive. [URL] </s>

<s>[INST] I recently purchased a Dell G5SE 15 from best buy to pursue my hobby of Graphic design in a better way. I love to game on the side, and while this laptop isn't great. It's still good. I love being able to play the game I want for an hour without it plugged in, but when I'm super bored and would like to play longer, or I'm streaming I don't have a choice but to power off and let it charger for this particular reason here... Whenever I plug the laptop charger in, the laptops EVERYTHING is boosted drastically, from fps to graphics everything. But, 5 minutes into Gaming on the charger the laptop crashes completely. My guess was overheating so I tried playing with the Dell power manager settings to try and fix it, but still nothing. I play in a generally cool area, on a flat hardwood surface. If there is anyone who can help me I'd be forever thankful. I'm not sure if this is the right forum to post this in, but the Dell G5Se does have some Alienware settings in it's system as well as a control center. From what I've experienced. [/INST] For all Inspiron Laptop users, prior to starting any game, you should plug the AC adapter in. Then start the game. A mail in service was setup to repair this specific Inspiron G5 SE 5505 technical issues. </s>

<s>[INST] I have a Dell N4110 with a AMD Radeon HD 6730M graphics on a Windows 8. However, after exhaustive searching the best possible match on both - Dell and AMD websites gave me a 7450M driver. This has effectively rendered the graphics card under utilised or may be even un-utilised. Please see the screenshots below. Any help is much appreciated. [IMAGE] [/INST] Hi Avnz, Welcome to Dell Community Forum. It may seem that the incorrect video card was shipped with your notebook. However, effective Dec. 2011, AMD is following a new naming convention for its graphics adapter, refer to the table below for the new names. To enhance the performance of the graphics chipset, AMD has released a new version of driver for AMD Radeon¢â HD 6470. The performance enhancements will be evident from the improvement shown in the 3DMark scores. As a part of the update, the chipset will be rebranded as AMD Radeon¢â HD 7450M. This does not indicate any hardware/technology change but a simple driver update and rebranding. The customer has to update the Driver to version 8.881 or higher, for the change to take effect. If you are facing problems with the display quality, please try the following trouble-shooting steps to determine exact point of failure. Let me know if further help is needed. Thanks and regards,Babita S#iworkforDell For easy access to drivers, manuals and product updates, please visit our Support Site . </s>

<s>[INST] Good morning, I finally got a new m15r5 in replacement of the first one which had battery issues (battery didn't work the first time). It's the R9 5900HX 16gb version.Thanks to some trips I managed to keep the laptop cooler than I expected. With TCC offset at 15, Ryzen Controller at 75 and customized fan curves, I have idle temps of 50/60¡ÆC and on load temps don't go above 76¡ÆC, with a CPU frequency between 4.1 and 4.6 GHz and a cooling pad.However, even with the battery saver enabled, I get only 2h30 of battery life. It's not a main issue to me, but do you have some ways to improve this aspect, and maybe reach the 4h of autonomy? Are the thermal tricks the reason?Thanks in advance ! [/INST] Thanks for your help! With some improvements in power settings (concerning max frequency of the CPU), I finally got 5h00 of battery. I hope this can help other users! </s>

<s>[INST] Hi all, As many of us are facing issues with the Inspiron 7610 touchpad, I have noticed that Dell has not taken a position on this and refuses to do anything besides forcing you to send in the laptop (and change out parts to no avail). I will be making a running list of links of reports of the same issue online. Comment if you are also having the same issue or find other links sharing the same issue. Thanks! Wish I did not not buy the Inspiron 16 7610 Dell Inspiron 16 7610 touchpad - Dell Community Inspiron 7610 touchpad problems with random taps and swipes - Dell Community Inspiron 7610 touchpad laggy after software update and when plugged in - Dell Community Inspiron 7610 Ratings (1-Star Reviews mention the issue) Dell Inspiron 16 Plus Laptop | Dell USA Reddit [URL] [URL] [URL] Dell Inspiron 16 Plus (7610) - Has Linux found a new best friend? : linuxhardware (reddit.com) Dell Inspiron 16 Plus: Best linux productivity laptop I've ever had (working in academia) : linuxhardware (reddit.com) For the bottom two links, look at their updated comments at the top. [/INST] As per the update that we received from the Product Team, they suggested replacing the touchpad with a different version than the one that was shipped with the system, hence we proceeded with the touchpad assembly replacement. </s>

<s>[INST] The day I purchased this laptop I started getting issue of mouse flickering.My touchpad got replaced 2 time , 1 time motherboard & 3 time fresh windows installation with usb bootable.From 1 year I am facing the same issue but still dell is not able to help me.I am very frustrated with the support dell is providing.The service is very pathetic.Please if you can't give a fix you should replace the laptop [/INST] I contacted dell support after replacement of internal part like motherboard,mousepad I requested them to replace the Unit but they are going to replace with refurnished laptop . This is pretty disappointing as I brought new laptop. I am not happy with the dell service & never suggest any one to buy dell laptop due to its open defects which causes users alot of frustration </s>

<s>[INST] I'm getting terrible performance out of my dell g15 5510 with really bad fps in multiple games(Elden ring, Lost Ark) with my GPU and CPU sitting at around 40-50% usage and my fps sitting at 30-40 even on lowest settings with frequent drops into 20s. I tried doing clean system reinstall, GPU drivers reinstall and made sure every driver is up to date, even changed the thermal paste and made sure its not overheating but my performance is still really bad in games. 3Dmark result come out as slightly below average for system with similar hardware. [/INST] After hours of searching I found that changing your thermal profile in AWCC from high performance to cool fixes everything. After that simple change I finally have stable 60 fps in elden ring, it also boosted performance with other games. I don't know why exactly it worked as according to HWMonitor it wasn't thermal throttling but it still helped resolve the issue. </s>

<s>[INST] Just got the latest software installed on my r6 and was fiddling with the command center when I realized that my overclocking and monitoring software is not working (not that I need the overclock because r6 has automatic overclocking) but the monitoring is important. I have seen some similar issues posted here but the cause is different. Im running windows 11 by the way. In the note it says: INCOMPATIBLE SOFTWARE DETECTED: The current operating system or other software application has blocked monitoring or overclocking functions on this device. In order to access monitoring and overclocking function, please disable this feature to access monitoring or overclocking functions -core isolation memory integrity Core Isolation Memory Integrity as per reading, is a new software installed by windows to prevent attacks to the device core by isolating threats to a virtual space, like a customs agent if you will, checks it and when its all good, clears it so that windows can use it, whatever it may be. So disabling this application renders my PC vulnerable to potential threats and is unwise to do so, however, If I disable this feature, I can have access to the overclock and monitoring app in the command center. My laptop currently has all the drivers updated so I have no idea why there is a compatibility issue. Maybe this is something dell needs to look into seeing that CIMI was only introduced by windows less than a year ago. Or if somebody has a similar issue to mine and resolved it, please let me know how you did it. It will be greatly appreciated. [/INST] "turning off core isolation memory integrity is not the answer"Currently, that is the only workaround. Change Windows Security--> Core Isolation--> Memory Integrity to Off </s>

<s>[INST] I have a Dell Precision 7560, and use a dock station at work, when I get home the power charger coming with the laptop does not charge. But if I let the battery on the laptop drain (over night) completely, then the power charger starts working again, it is a repeatable problem. Sounds like after using the dock station, it need some sort of "reset" in order to recognize the power charger. Is this a common issue? Any suggestions to fix it? [/INST] We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available. </s>

<s>[INST] We recently bought hundreds of Latitude 3410 and 3510 for our college and the 3.5mm audio jack is causing us problems. The headphones are not detected by the system after unplugging and plugging them back in. A reboot while they are plugged in is required for the system to detect them once more and for sound to come out of them. No audio driver containing the fix from Dell for this issue seems to yet be available for these models, like what you are offerng for other models (i. e. [URL] Any way that we could get an official updated Realtek Audio Driver package compatible with the Latitude 3410 and 3510 models that includes the fix concerning the headphones? [/INST] Update = For user ognjen11211, DELL-Cares setup a motherboard replacement which fixed the issue. </s>

<s>[INST] HI, i have been having issues with my touchpad for some weird reason the touchpad does not work with one finger i have to use 2 fingers to move the mouse around. I looked onto the forum there was one thread that says the issue was solved and just needed to be restarted. I tried it but have no luck I am using windows 11. [/INST] Issue just got solved just did a bios update. seems to be working fine now thanks for the help </s>

<s>[INST] Hi All, Laptop - Alienware m15 r4 SpecsProcessor Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz 3.10 GHzInstalled RAM 32.0 GB4K OLED TouchscreenNvidia RTX 3080 Edition Windows 10 ProVersion 22H2Installed on ?2/?06/?2021OS build 19045.3086Experience Windows Feature Experience Pack 1000.19041.1000.0 I am no longer able to watch Netflix/Disney Plus 4K Streams via their respective apps. Netflix has provided the following Error Code: U7361-1255-8004CD22. A quick Google search advises that the issue arises from the system, not recognizing that the attached laptop monitor is HDCP Compatible. I have checked the Intel Graphics Command Center and it seems to be the case. All drivers and BIOS are up to date. I can see that there was another Dell customer that had a similar issue - [URL] It seems that Dell pushed out a BIOS update that fixed the issue. As the problem seems to be a software issue and not hardware the only other alternative I could locate was updating the Intel Graphics Driver directly from Intel's website - Graphics Driver 31.0.101.2125 for 7th-10th Gen Intel¢ç Core¢â Processor Graphics - [URL] The latest Intel Integrated GPU driver for this machine released from Dell was 27.20.100.9664, A02 29 Sep. 2021 - [URL] I'm extremely hesitant to download the driver from Intel as it would not have the customizations that Dell would have implemented for m15 R4. [/INST] As per the support team notes, the issue was fixed after updating the BIOS to the latest version. </s>

<s>[INST] I know my m15 R5 has a single 512GB SSD drive (BC711 NVMe SK Hynix 512 GB) which I believe translates to the M.2 2230 drive in the docs. The docs indicate that a second drive can be a M.2 2280 model up to 2 TB. What that tells me is that I could add a second drive as long as it was an M.2 2280, and indeed Crucial indicates suggests: Crucial P5 Plus 2TB PCIe M.2 2280SS Gaming SSD | CT2000P5PSSD8 | Crucial.com. Is this correct?Do I need some sort of heat shield for it? I see that mentioned a lot.I just need more disk space to move less demanding games to the secondary drive freeing up space on the main drive for the more demanding ones. Thanks, and apologies for asking this yet one more time, but it seemed the other questions were more geared toward replacing the main drive, raid, et al. [/INST] Hi Obatron thank you for sharing question. Look at the earlier Dell storage extract from m15 R5 Setup and Specifications, it says there is only one M.2 primary drive.When games are launched from secondary drive, temporary files are not deleted during the game and reduce the storage capacity, so there is a FPS performance drop and system crash. This results in excessive redistribution of files and early failure of the second SSD due the excessive heat. If the games are not installed on the secondary drive, but just personal data files, there is no CPU/GPU processing conflict. </s>

<s>[INST] Hi I am planning to buy a Vostro for work from home. The machines come default fitted with a 512 GB SSD, so can I upgrade to a 2 TB later, withut voiding the warranty? Thanks in advance. regards SNM [/INST] Yes, you may. My understanding is that you won't invalidate your warranty simply by opening your case. However: Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] I recently bought a Dell Inspiron 14 plus 7420 and the touchpad works very randomly. Very regularly it freezes and the cursor does not move for several seconds or even minutes. Has anyone experienced this problem? Do you know how to solve it?Thanks [/INST] After latest bios update fixed. </s>

<s>[INST] Help! I have this latitude e5440...this morning at 4am...i've been used my laptop for an hour then i turned it off....around 7am...i turned it on again but theres no screen, only black but my power led is on but the hdd led keeps blinking in a matter of minute then shutdown...what seems to be the problem? Ive already made all the minor sloutions like removing battery and hold power for 15 secs then turned it back on but no respond....please help i need this laptop for my work at home in thus pandemic times... [/INST] Welcome to the Dell Community [NAME] Remove the Main Battery. Remove Base Cover. Disconnect the BIOS/CMOS battery. Connect the AC adapter for just 3-5 seconds. Reconnect the BIOS/CMOS battery. Replace Base Cover and Main Battery. Connect the AC adapter. The system should try to reboot 3 times automatically. Best regards, U2 </s>

<s>[INST] I just got this for university and my laptop only gets 3.5 hours of battery life. Is this normal? It doesn't seem acceptable for a 2023 laptop to run for only an eighth of a day. [/INST] That's very low if it's the model with the integrated Intel GPU, but entirely reasonable if it's the one with the RTX 4060 GPU. Just as you can buy a Ford Mustang with a 4 cylinder Ecoboost (20-30 mpg), you can also buy it as the V8 GT500, which gets about 12-15 mpg. Same car, different engine. You're not going to get good battery runs out of any system designed for high performance video any more than you get good fuel economy from a sports car with a big twin-turbo V8. </s>

<s>[INST] i bought dell ( n5110 ) i5 2nd generation in slightly used please tell me how can i check its battery is original or not ? [/INST] Hi qasimidl, Welcome to the Community, Every Dell laptop battery has a specific battery PPID (Dell Part Piece Identification) printed on it as shown below : [IMAGE] You may post that five digit part number on your system battery as highlighted above and I will check and confirm if that battery is for your system. Thank You </s>

<s>[INST] Hey guys, I got a new Inspiron 15R 5520. The problem is I can't boot the laptop from a USB stick like I did on N5040(My 2 years old laptop), and there is no option to do this. First, I hit 'F2' to enter the BIOS setup page, there are only 3 options under the boot device: Hard Drive, CD/DVD, Network. I restart the computer and hit 'F12' to select boot device, still no USB. Does Dell freeze the function to boot from USB device? Is there any solution? Thanks in advance. [/INST] Hi SimonJia, This system is designed in such a way that it does not have an option to boot from USB. Please reply for any further questions. </s>

<s>[INST] Hi there! I own an Inspiron 16 7620 2-in-1 Tried an upgrade from Corsair with Vengeance Sodimm DDR4 32 GB (dual 16), 3200 MHZ. Originally were fit 8 gb @ 3200 from Kingstone. As per specifications, my system shall support 32 GB dual, but not. Tried to disconnect the battery, no results. On another laptop (toshiba), these memories are working well. There is any clue on? Observed that after 15 seconds, battery led is blinking 5 times white and 2 times red then a short pause, this is consecutively. Thanks for any suggestion! [/INST] Vengeance RAM is performance RAM. It will not work in your laptop, due to aggressive timings. The diagnostic light pattern of 2 amber and 5 white signifies "Invalid memory installed", so that confirms the incompatibility. Here is RAM that Crucial guarantees compatible with your laptop. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] hi, my laptop has only 16Gb of memory - 2x8GB, DDR4, 2666MHz. i have read that my Inspiron 17 3000 Series - 3793 supports up to 128Gb, though OFFICIAL Dell articles state that 16 is utmost possible. SO is that possible to install at least 2x32Gb? Which characteristics would you recommend in such case to pay attention to? [/INST] Welcome to the Dell Community [NAME] I do not see how your laptop can support 128GB as your CPU can only support 64GB??? [URL] Crucial has a 32GB kit 2x16GB and by the CPU specs I would say 64GB 2x32 could be a possibility??? [URL] Best regards, U2 </s>

<s>[INST] Hi guys, I¡¯m not much of a gamer but started playing AOE2 the past couple of months (I used to playback in high school and ya boi is back into it much like many of y¡¯all). I have a laptop and would like to get a new one for my personal use (Netflix, YouTube, sports, Reddit, etc) as well as some casual gaming primarily AOE2 and maybe league of legends (my friends really want me to play lol). I¡¯m considering the newest Microsoft Surface tablet. Do you guys have any suggestions or recommendations? Sorry if this isn¡¯t the right sub to ask this question¡¦ [/INST] Happy to help out! </s>

<s>[INST] I have faced this issue for well over a month. It all started when I was unable to update my Dell drivers. Tried support assist, does not work, installed and uninstalled and things just started to get messy. After doing a deep dive, I found out that the issue lies within the Dell Client Management Service in services.msc was not working and unable to start and prompted the error 1053 where services were unable to start due to a timeout I am using a G15 5521 bought early 2022 with windows 11 home. I contacted Dell Malaysia for a troubleshoot solution and has gone back and forth with them. The solutions offered are those that I could already search online. "Basic" solutions I would call it. Uninstall and install again, DISM etc. A temporary solution that was popular was to delete the 'Client' folder in the program data/dell/updateservice folder and restarting the service. I would not want to do this everytime I wanted to update my drivers or bios right? So then I thought that well maybe it was a botched windows OS installation or something. I then proceed to restore the device back to its factory settings, updated the drivers that were recommended on the dell page for my device. It was going fine until I tried to install the Dell Universal Update Application. The version offered was version 4.4 on the website. Again, the same problem occured which was error 1053. Proceeded to wipe the entire device again after some log errors kept popping up. Some were saying that it had due to the folder permissions of the 'Client' folder i mentioned earlier in program data. It restricted the access to the users and administrators. So again I tried to change the permissions and after each restart, the permissions would change back to default removing what I have done. Back to square 1 with this issue. Contacted Dell Malaysia again explaining the issues, they had no idea what was the issue as well. They were guessing it had to do with the OS not being installed properly or has corrupted or something. They offered to swap out my entire SSD and fresh reinstalled my OS. Let's just see how this goes (I'll update when it happens). It is extremely frustrating when that one software by the manufacture is supposed to help update the machine is preventing it from doing it. With dell client management service not working, support assist itself becomes wonky and not work. Not only did it automatically installed some updates which causes the whole device to act all funny, it kept producing all sorts of log files in my appdata files. The sole reason I decided to purchase a Dell device in the first place is to have a peace of mind. Instead well... need me to say more. So again I restored the entire pc once again only this time, I am running an older version of Dell Update (3.1.2) which seems to be working, allowing the Dell Client Management Service to start without manually prompting it. Uninstalled Dell Support Assists and here I am. Dear Dell, multiple users all around the world is complaining about this issue from multiple product lines. XPS, Alienware, Vostros, Inspirons and the G Series. Do take the time to read some of our rants and frsutrations on forums like Reddit. There are many posts talking about this issue. Some have chosen to ignore the issue. I for one think that it is unfair to those that are unaware of this issue. Please do not tell me solutions like, 'try installing and uninstalling it', 'install support assists' etc It will be much appreciated. Sincerely A very frustrated customer [/INST] [URL] A youtube video link showing the issue for your reference </s>

<s>[INST] XPS 15 9500, Shipped on Jun 8, 2020 I've recently (within the past few months) noticed that some of my keys sometimes don't work, this would involve anything from having to retype a word to the key not being responsive at all for several minutes. The keys mainly affected are the following: e, w, d, 2, 3, r, and the volume keys. I have also noticed the keys being more unresponsive at higher temperatures, though this is not always the case. This is probably a cause of daily usage of the keys, which means I'll most likely have to replace it. The keyboard never came into contact with water/crumbs, but then again, I have never cleaned the underside of my keys. [/INST] Almost without a doubt if the keyboard has been extensively used then a replacement should fix the problem. Try an external USB keyboard and if all works well then that is the sure indicator of a bad keyboard. You can find those keyboards at Parts-People here. </s>

<s>[INST] So I was I've if the unlucky ones that bought the xps 15 2-1 with the Intel/AMD hybrid rx Vega m gl graphics chip. The support for this barely lasted a year, with Intel finally taking over driver duties and releasing it's last package about 2 years ago. Any chance we can get an update for the AMD driver? The laptop is still very usable, but Dell really dropped the ball with the support. So much so that I don't know that my fifth dell machine may be my last. [/INST] The latest Intel drivers for that GPU (and the XPS 9575) are from August, 2023. [URL] </s>

<s>[INST] Whenever I used the laptop for too long, say more than 10 hours, when I tried to shut it down(properly, using the shutdown option provided in the Win11 starting menu, of course), it won't shutdown. I could observe that my mouse still has its lights on, as well as the keyboard light. Once this condition occurs, the laptop will stuck in such state and not able to shutdown. If I wait for ~20min, the laptop will restart, which will be able to enter the login screen of Win11, and if I then choose to shutdown again, it will be able to shutdown like nothing happened. I manually terminating most of running process, such as onedrive, before I tried to shutdown after I observed this problem, but it didnt work. I also checked hardware condition with BIOS hardware test and supportAssist, no issue found. Lastly, I am pretty sure my OS and hardware drives are in newest condition. Oh one last thing, I don't think this PC is infected with malware, as I have performed full scan on this device several times. Anyone had similar issue? This is the most weird issue I have ever had. Thx in advance. [/INST] Solved I disabled Windows quick startup, and the problem seems go away. </s>

<s>[INST] My inspiron 15-7560 laptop cannot be turn on. When I plug-in the power and hit the power button, battery light and power light on. Then battery light shows 3 yellow and 1 white. After this pattern goes on for around 7 times, battery light and power light turn off. Then, I can¡¯t turn on the laptop.- Hit the power button -> no light- take out the power cable and plug-in again -> the battery light on for 1 seconds and off again without power light. If a take out the battery, power and hold 30 seconds the power button and put all again, the battery light show me 3 yellow and 1 white again once. Then the laptop remain the same as before. Since 3 yellow 1 white is about CMSO battery, I have already replace the battery but remain no different.My power adapter, power jack is all right. My CMSO battery is good. My battery is very old and can¡¯t be charge for using a long period. The laptop did not have any problem yesterday, it has the problem today after I clean the dust and unplug cable and put it back. [/INST] Did you use a brand new CMOS battery that you purchased or one that you had sitting around? Also which cable did you unplug and then "put it back"? Make sure the CMOS battery is secure in the holder and is right side up (you should see the + on the battery facing up). Also when you replaced the battery did you leave the battery out of the holder for 15 minutes before inserting the new battery? Of course since the system worked fine before you cleaned it out then the possibility exists that you could have affected the MB such as a loose RAM module, a short on the MB, or bent the CMOS battery holder contacts. </s>

<s>[INST] I have a brand new Inspiron 11 3000 series and there is a crackling noise coming from the speakers. How can I fix this? [/INST] Your laptop would have have a Realtek audio driver pre-installed. Assuming that driver is still installed, switch to the Windows native audio driver to test the speakers. 1. Open the Device Manager (type devmgmt.msc in the Windows search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the Realtek driver, do it again but reverse the names in steps 1 and 6.] If the speakers crackle even with the native driver then it could well be hardware failure. Contact tech support to have it repaired. </s>

<s>[INST] I have an m17 R4 laptop, purchased a few months ago. About a week and a half ago a problem began, where the keyboard wasn't working at all. None of the keys worked. Rebooting didn't fix it, system restore didn't work, driver reinstall didn't work. An external keyboard connected to the laptop worked fine. Ultimately I fully reinstalled windows, and it seemed like that fixed it. But within a day or two, the problem had returned. This time, reinstalling windows completely DIDN'T fix it. [IMAGE] The symptoms are: Probably the most important thing: Any time the keyboard fails, I will see a failing USB device in the Device Manager, and one of the "HID Keyboard Device" entries will be gone. The failed USB device is called: Unknown USB Device (Device Descriptor Request Failed). Any time that's present here, the keyboard doesn't work. In the few times the keyboard has started working again, this entry will go away, and I'll see the "HID Keyboard Device" again under Keyboards. This is shown in one of the screenshots. The keyboard does work perfectly when in BIOS screens. I went into Diagnostics in the boot options, and I can test all the keys, and they work there. Similarly, I can hit F2 / F12 on startup to enter BIOS settings or Boot Settings. However, once I get to the Alienware logo, and I see the wait spinner appear, that's when the keyboard stops responding. Up until then, I can toggle Caps/NumLock. But once that wait spinner appears, the keyboard is non-functional. After booting into windows, one part of the keyboard works: I can toggle the T-Pad via Fn-F11 (T-Pad) key. That's the only key that works. All of the RGB lighting works. External USB keyboard works fine. I also decided to see if the keyboard worked if I ran Ubuntu off a thumb drive. Short version: The keyboard doesn't work in Ubuntu either. It works while I'm selecting some boot options, but then when it actually loads Ubuntu, I see the USB errors listed here: [IMAGE] I've spent a long time searching for solutions to "Unknown USB Device (Device Descriptor Request Failed)", hoping to resolve this. But so far there has been no lasting solution. Here are the specific things I've done. With all of these things, I've done them several times so far over the course of the this past week. Reset BIOS settings to defaults, save and restart Flash the Bios. I've tried four different bios revisions from dell's website, trying them one at a time, with no change. Delete entries from Device Manager and rescan for hardware changes, including uninstalling USB Root Hub. On one occasional, as soon as I deleted the USB Root Hub, and rescanned for hardware changes, the keyboard started working again. That hasn't worked on subsequent failures. Fully reinstall Windows with a clean format, using an install media from Microsoft's site (not Dell's recovery media). It's worth mentioning that even when reinstalling windows, the keyboard ALREADY doesn't work on screens like setting up partitions. For example, I can't enter in numbers for the partition sizes. So, just getting out of the BIOS, the keyboard's already dead. Unplugged power supply, help down power button for 30 seconds. System Restore Opened the backpanel, reseated the battery, and reconnected the three cables leading into the Keyboard Controller. (I didn't go any deeper into the laptop than that.) Called Dell several times. We're now at the stage where they just want to replace the motherboard, which is super annoying because I'm outside the US for several months, so there's no practical way to do that. Right now, it feels like there's some random chance that doing a system restore, a clean windows install, or a reboot, can very occasionally get the keyboard working again. Everything will look fine in the device manager, and the keyboard will work perfectly for a day or two. I can reboot and it comes back fine. But then eventually on a reboot, it will break again, and remain stubbornly broken for a long time. Today I've rebooted a dozen times, done driver installs, bios flashes, fully formatted and reinstalled windows, and it's still not coming back. So, I'm hoping someone might have some other ideas on what I might try to resolve this. I've tried everything I can find on any article discussing "Device Descriptor Request Failed", but nothing consistently works, or prevents this from recurring. My vague feeling is that this may be a loose connector in the laptop, but I don't know. Maybe it really is a complete hardware failure, but I'm hoping to find some solution I can do myself. Thanks. [/INST] I figured I'd follow up on this in case it helps anyone else. I ultimately went down the path of hardware replacement. Dell first replaced the keyboard itself, but that didn't correct the behavior. Next, they replaced the "daughterboard", and that also didn't help. Finally, they replaced the entire system board / motherboard, and that corrected the issue. </s>

<s>[INST] Has anyone upgraded their Inspiron 15 5510 to 64GB of RAM? [/INST] Keep in mind that Dell only posts configurations that have tested NOT all the compatible configurations. You can trust the Crucial recommendations as they have been tested and if after installing 64GB of RAM your system does not accept that configuration the RAM can be returned for a refund. </s>

<s>[INST] Hi, I'm currently using a Dell Inspiron 7501 with window 11. My brightness keys which are F6 and F7 are both not working. I can't even change my brightness in the setting of the device. Please help me! [/INST] Harrysntn! I found it! Go to Windows Update, mine said everything was up to date (because I had updated everything under the sun yesterday) but there's this little link that says View Optional Updates or some such. There were two -- I did the first one, no effect. The second one was Intel 27.20.100.9664. I installed that one -- it was a big one. The moment it was done, my screen immediately brightened. And my brightness buttons work! It says I need to restart for it to take effect but it's already fixed! (I will still restart). </s>

<s>[INST] Background My last Inspiron worked well up until a sneeze of coffee upset the keyboard. It is now 'retired' in a dock replacing my Windows 7 desktop machine. Three days ago initial configuration of the 7630 went well until I tried to run Dell Support Assist and Dell Update, neither of which would run. Being somewhat experienced fixing problems, I downloaded Support Assist from the Dell website but while there, did a scan for then installed available updates. There were quite a few. They all seemed to install successfully, including a BIOS update. It ran with the usual restart required and ensure connected to power outlet. I restarted. BIOS did not flash. I installed Support Assist. All updates had installed with the exception of the BIOS update, which was flagged as restart pending. I restarted. BIOS did not flash. I again checked Dell update to find the same status and restarted again. BIOS still did not flash. I manually downloaded the BIOS update file from the Dell website and ran it. This time BIOS flashed on restart. Phew! Thinking all was well, I started the very long process of de-installing unwanted apps and installing required then tinkering with settings. I started getting lengthy time-outs with no key press or mouse click causing a response. Shows I am getting errors and a lot of warnings. Some examples are attached below. My question Bearing in mind Dell software was obviously corrupt during the configuration and DISM restore health fixed four other issues (SFC /scannow now finds no problems), should I persist trying to repair errors, reset the system back to factory settings and try again or send the laptop back? Oh, I also ran extensive versions of troubleshooting via the SupportAssist app, which detected no problems. [IMAGE]Not sure what this means[IMAGE]Time outs[IMAGE]Shadow copy not working [/INST] Today the events are all good 'information' only. Windows update was paused after the DISM run two days ago. Whatever the issue, it seems to have righted itself. </s>

<s>[INST] Hello, I updated BIOS to 1.10.0 on my Dell XPS 17 9720 with Core i9 12900HK and noticed severe performance issues. The performance under sustained load decreased by 40%. I did some research and found that the PL1 power limit dropped from 45/55W to 20W. The PL2 limit is the same - 115W. As a result, the CPU is limited to 20W Total Package Power after a few dozen seconds and drops performance significantly. Before the update, it was limited to the nominal TDP of 45W (Optimized) and 55W (Ultra Performance) I've tried rolling back BIOS to 1.9.0, but it did not help. Other things I've tried:- Reset BIOS settings (both Factory and BIOS Defaults)- Reinstall all the drivers for Intel devices from the Dell website- Reinstall and uninstall Dell Power Manager app and service- Change power plans in Windows 11 settings- Switch the power mode in the Dell Power Manager and BIOS to Optimized and Ultra Performance- Stop/Start the Intel(R) Dynamic Tuning Technology Telemetry Service- Loading Windows 11 in the Safe Mode. The issue still persists there as well- Tried connecting the original Dell 130W power supply to the different port None of those things did not help. The CPU is still limited to 20W and does not perform as it should. How can I solve this issue? Thank you! [/INST] Yesterday Dell replaced the motherboard in my device. Right after the replacement, I launched Windows and got the same 20W PL1. Also, Windows automatically initiated the BIOS upgrade procedure through Windows update to 1.10.0. During the upgrade, all the firmware parts (including EC, ME, Thunderbolt controllers, etc.) were updated. This process took longer than usual. Right after the BIOS upgrade, I decided to enter the BIOS settings, make a factory reset, and switch power modes from Optimized to Ultra-Performance and again to Optimized. I've noticed that this time fans started to spin faster once I selected the Ultra-Performance mode. That was a good sign. But once I loaded it into Windows, I got the same 20W PL1. I decided to try installing the fresh 22H2 version with all the drivers but without any Dell software (including Power Management service). After installation, Windows installed a weird update with Dell firmware with version 1.9.0. The laptop BIOS version is still 1.10.0, but in the Device Manager I see "System Firmware 1.9.0". Before the Windows reinstallation, there was a device called "System Firmware 1.10.0". The behavior of the PL1 limit was also changed. Now it is very dynamic. Under sustained load, it is settled to 45W, but during burst or combined loads, it changes from 30 to 75W. Summary: 1. It looks like this issue was caused by the configuration issues between BIOS, Windows, and virtual devices like "System Firmware 1.10.0"; 2. I don't think it is caused by drivers, because I've installed the same versions as I had before; 3. Motherboard replacement might help, but I'm not completely sure. </s>

<s>[INST] We currently have multiple Latitude 5530 laptops, all of which suffer from the same issue. When using an external monitor connected via a Thunderbolt v4 docking station, the external monitor will periodically flicker on and off. It happens anywhere from 2-10 times a day for users, seemingly randomly. We have reproduced the issue using multiple different Anker 777 docks and Dell WD22TB4 docks. The issue occurred when connecting the dock to the monitor via HDMI to HDMI and HDMI to DVI, but not when using DisplayPort to DisplayPort. We have ran all firmware and OS updates that are available for the docks and the laptops, swapped monitors, swapped cables, and escalated with Dell support all the way up to motherboard replacements with no success. Has anyone identified fixes/workarounds for this issue? Also, this issue appears to be widespread since January 2023, so I am creating a running list of other posts which seem to be related to this issue. Let me know if I am missing any other posts. Posts regarding Dell Latitude 5530: Posts regarding other Dell models: [/INST] After running the graphics driver update ([URL] the issue appears to have been resolved on our machines. If you are unable to install the update or the update does not work, a Dell Premium Support Plus rep said there was a workaround using registry keys. The following registry keys would need to be added: Location: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000]Registry entry to create: "DPMstDscDisable"=dword:00000002 Location: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0001]Registry entry to create: "DPMstDscDisable"=dword:00000002 Location: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0002]Registry entry to create: "DPMstDscDisable"=dword:00000002 </s>

<s>[INST] Hello, could anyone please recommend a shop where I can get the original battery for the DELL XPS 13 9370 or other models mentioned in the title (same battery model)? I am kinda lost in what is a scam and what is not.So I hope someone with good experience could help me. Thank you. [/INST] Parts-people.com sells only OEM batteries. [URL] </s>

<s>[INST] I am using: Distributor ID: UbuntuDescription: Ubuntu 22.04.3 LTSRelease: 22.04Codename: jammy Yesterday snap has showed that there is an update, but when I try to apply it, an error occurs. cannot find Latitude_5X01_Precision_3541_1.26.0.cab in archive From the console you can see that it even downloads something, but then falls into the same error. The file itself is on the LVFS website. And you can download it by hand. But I want to understand why the system itself cannot do this. sudo fwupdmgr update Devices with no available firmware updates: ? 0000:00:1f.5 ? TPM 2.0 ? UEFI dbxDevices with the latest available firmware version: ? Micron 2200S NVMe 256GB????????????????????????????????????????????????????????????????????????????????? Upgrade System Firmware from 1.25.0 to 1.26.0? ?????????????????????????????????????????????????????????????????????????????????? This stable release fixes the following issues: ?? ?? ? This release contains security updates as disclosed in the Dell ?? Security Advisories. ?? ?? Latitude 5401 must remain plugged into a power source for the duration of ?? the update to avoid damage. ????????????????????????????????????????????????????????????????????????????????? Perform operation? [Y|n]: yDownloading¡¦ [***************************************]Downloading¡¦ [***************************************]cannot find Latitude_5X01_Precision_3541_1.26.0.cab in archive [/INST] Resolved. The reason for the failure was in the archive itself. Was fixed by lvfs maintainer </s>

<s>[INST] Hello. I have a Dell e5470 (with i5 6300 hq) that the motherboard if failed. I look at ebay for replacement and I found a motherboard with i5-6440hq instead and I would like to know if it is direct fit. Thanks. [/INST] As you can see at Parts-People, there are many motherboards for that laptop. it's more complicated than just the choice of CPU. Here's some information from one of their listings: So, you may want to contact Parts-People to learn which motherboards are compatible with your laptop. </s>

<s>[INST] Hello,could you please confirm, if it's possible to install 64GB RAM (2x32 GB) on Precision 5530 with following specification?Intel Core i7-8850H Six Core 2.60GHz, 4.30GHz Turbo, 9MB 45WNvidia Quadro P2000 w/4GB GDDR532GB, 2x16GB, 2666MHz DDR4 Non-ECC According to DELL's support page it should be OK, but I would like to double check here.If possible, please suggest compatible brand.Thanks in advance. [/INST] Welcome to the Dell Community [NAME]-n Your manual says: Minimum memory configuration Maximum memory configuration Number of slots Maximum memory supported per slot [URL] Best regards, U2 </s>

<s>[INST] I was experiencing some weird behavior from my laptop that hinted at a need for a driver or BIOS update and went to Dell Command Update to address. Unfortunately, I got the "Unable to retrieve system inventory information" error. So I uninstalled (completely and using Revo) the program and reinstalled the most current version. However, the problem persists. The online driver scan on the Dell support page also does not work anymore either. I have restarted the laptop several times. Nothing seems to work. [/INST] This has been resolved and everyone should be able to run Dell Update now. If anyone is still having this issue, please Restart Dell Client Management services and then reinstall Dell Update.With that said, if you're still having any trouble with this, please use Get Help Now (located on the bottom right of this page) to contact our team. </s>

<s>[INST] Hi everyone, Hopefully someone is able to help me with this or may experiencing that same issue that we are encountering. Because we are running out of ideas on what would caused this issue. I am an IT Specialist for my company. We are having issue with our Dell Latitude laptops (5410, 5420, 5520) at the office where Microsoft Office apps will disconnect from the server and will not connect back unless the computer is restarted. Once restarted and after few hours and it will lost connection to the server again. Laptops that are affected are on Windows 11 and we do not have any custom images. However, so far this does not happen to all our Dell laptops that's on Windows 11 or other brand of laptops like HP or Lenovo while they are on Windows 11 as well. All other apps (Chrome, Edge, etc.) works just fine without any connection issue. Microsoft Office from www.office.com will work just fine as well. For example, Outlook will stopped connecting to the server and have a message on the bottom right that said "Trying to connect", but it will not connect even after more than +5 minutes. Selected "exit" on Outlook, try to relaunch it, Outlook will not launch and it will just stuck on "loading". Word and Excel will stopped working too when you have a file open and trying to save it to OneDrive. Basically all MS Office apps just stopped working while this happened. We have attempted to run quick and online repair, and reinstalled MS Office but problem persist. Provided users who are affected with a brand new Dell laptop and they still getting the same error. We confirmed the laptops are on the latest BIOS version too. I have contacted Microsoft Support and has been going back and forth with them for a month and half now, but they are still unable to figure what have caused the issue. We are leaning towards Dell as the issue only happens to the Dell laptops that we have in the office. [/INST] Hi, yes we have found the solution ourselves. It is the pre-installed Dell Optimizer app causing the issue. Launch the app, turn off all the settings, then go to control panel and uninstall it. </s>

<s>[INST] Hello! I have a laptop dell inspiron 15r 5520 with the following informations: and I really want to upgrade the processor for gaming, it means to i7 cpu class. First question: is it compatible with i7 2670QM? Second question: may I have a complete list with compatible i7 processors? Thank you in advance! [/INST] Hi, Thank you for reaching us. I am afraid that a processor upgrade isn't possible on any Dell laptops as most processor's are soldered to the system board. It can be configured only at the point of sale We haven't tested i7 2670QM on this model. The complete list of processors we had tested and shipped with this model are given below. Hope that answers your query. Thank you </s>

<s>[INST] My laptop screen and applications keep running when I close the lid, which totally drains the battery between uses. I have changed the lid closure when on battery settings to sleep or hibernate, and also used Command prompt to power off and on the hibernate function. However, nothing shuts down the screen (or produces any noticeable effect at all) when I close the lid. I presume the laptop fails to recognize when the lid is closed? Appreciate any tips or help! [/INST] I fixed it with some Dell support: BIOS power setting, Lid switch --> enable lid switch/power on Lid open. I hope that works for you as well. </s>

<s>[INST] Hello all! I have a XPS 13 7390 2-in-1 here has a CMOS Battery fault. Everything is fine as long as you keep it charged but if the battery dies it will lose all BIOS settings including service tag and boots into maintenance mode until the service tag is re-entered (and it takes several minutes to get the laptop booted up when this happens). "No problem" you say, "just open it up an replace the coin CMOS battery!" But there is no coin CMOS battery on this 2-in-1 model I found this link about clearing the CMOS involving removal of the main battery: [URL] Does this imply CMOS some how uses the main battery to save settings? If so perhaps a new main battery would fix the problem. Any help would be much appreciated. CMOS battery is usually such a trivial issue but in this case it makes the laptop unreliable. [/INST] For anyone reading this in the future: You just need to replace the main battery. There is something in the main battery related to the CMOS and the service tag. New battery installed (Dell original ordered from Dell Support) and no issue since. </s>

<s>[INST] Hi, The two USB C ports on my Latitude 7390 2 in 1 have started misbehaving. The second port (closest to the front as I face the screen on the left hand side) just isn't working at all. I have plugged in the power cable and a USB C mini docking hub and nothing happens - no charge or indication of connection at all. I'm also noticing that the laptop stops charging to the first port (next to the other one but closer to the back) occasionally, even though there is power to the cable. I have to disconnect the the adapter from the AC cable and plug it back in to restore mains power, but I am worried that this might by the start of a bigger problem. I've marked the two ports on this picture. I use 1. for AC power. I haven't really used port 2, except occasionally for AC when I just plug in without really looking. [IMAGE]Ports indicated 1 & 2. I use one for AC power. [/INST] Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. Update December 19, 2020 = Service setup by DELL-Cares agent. </s>

<s>[INST] "the wizard was interrupted before alienware command center package manager could be completely installed" problem: tried complete uninstall of command center, reinstalled latest version from dell drivers & downloads site. Still showing the "wizard was interrupted" issue. system: Alienware m17 8th gen intel core i7 [/INST] Hi. If the problem still persists, try installing november 2022 version of command center application (v5.5.23.0) It is working for me now. Change user account control for requiring permission to update so that you can deny. </s>

<s>[INST] Dear Dell, [/INST] Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. Technical Support has reviewed the case and have identified that the LCD complaint you are calling out is due to the manufacturer design of the Anti-Glare LED-Backlit LCD. </s>

<s>[INST] Previously on Windows 7 the Bluetooth worked fine, but as I updated my Windows 10 from Windows 7 there is no option or not a single hint of Bluetooth in my inspiron N5010. Please provide me the link of compatible driver for this. I have downloaded the Bluetooth driver for this laptop from dell drivers and run it as compatible for Windows 7, but it also didn't work. [/INST] Well, right when the computer starts up displaying the "Dell" logo, press F2 (or del or something, I think it varies from computer to computer) to enter BIOS. Then just search it for Bluetooth option. Disable, save, restart, enable. Here is a picture I just pulled from the web to ilustrate rougly what to expect in the BIOS. It can be a bit different from PC to PC. [IMAGE] </s>

<s>[INST] hi dell i have latitude e7440 core i5 please tell how can i use sim card in my e7440? Do i need to install WWAN card? if Yes then please tell me how to install WWAN card in my E7440 [/INST] Did you install a WWAN card and a SIM that's activated with your cell provider, and install the drivers for the WWAN card? </s>

<s>[INST] (This story begins here but once I tracked down what exactly causes this issue, I decided it's easier to write a new post than rewriting the original one) In short, my XPS operates properly only if the Service Tag is NOT SET. If I set it, it starts to crash when and only when running off an AC adapter. Out of warranty September 2019. A week ago, I got the following warning on boot: "The Service Tag has not been programmed. This system will not function properly without a Service Tag". I don't remember installing any updates, and no new hardware or BIOS updates or configuration changes. I ignored this warning for a few days. Its important to state the system operated normally during this period. Once I finally went into BIOS and set the service tag (and double checked it), the system started to malfunction: What I tried & details What finally worked: BIOS Recovery and NOT setting the Service TagAfter a crash I tried to turn on my laptop while it was still plugged in. On boot it displayed a BIOS Recovery prompt (it didn't show one before). I went with the first option ("Repairing BIOS", I guess), it performed the recovery, rebooted and voila ? my XPS runs off an AC adapter again! Did a number of tests (stress test, video rendering) ? it doesn't crash now. I guess the same prompt can be triggered using this guide. After a few reboots I started again getting the warning "The Service Tag has not been programmed. This system will not function properly without a Service Tag". Since all of my issues began once I set the service tag, I ignore this message for now and just hit "Continue". As I mentioned, the system works absolutely fine now, aside from the service tag warning. Since I couldn't find anything like this issue documented, I would like to know how to fix this issue "properly". [/INST] Turned out to be faulty BIOS chip. Needed a chip swap. </s>

<s>[INST] There is some physical damage to the thunderbolt ports on the left side of my XPS 15 9575 2-in-1 laptop. I've been trying to find the motherboard model and the specs of it to see if these are removable, but haven't been able to find a definitive answer. Can these be easily replaced? Or are they soldered to the motherboard? [/INST] The port is soldered to the system board. It may be a shop that can do board level SMT repairs can replace it, but it's also common for damaged ports to have also damaged the controller chip, which is also soldered to the system board. And while that's likely also replaceable by SMT repair, the total cost including removing and reinstalling the board is likely to be a significant percentage of the cost of a replacement board. You may also want to compare the cost of a complete, working used system -- which may not be much (if at all) more expensive than the cost of a replacement board or SMT repair. </s>

<s>[INST] Often (aprox. once or twice a day) when I attempt to wake up my XPS the keyboard lights up, I can hear the fan spinning, but the screen remains blank.The only workaround is to hold the power button down and force the system off and then restart.Sometimes it doesn't even start up properly at this point, which requires I hold the power button down again etc.This has been happening since I received the laptop in 8 months ago. I have reinstalled Windows 10 and installed all driver and BIOS updates, but nothing has changed.This is obviously a huge source of frustration and a significant drain on my productivity.I believe this same issue has been reported many times.XPS 15 9570 screen not waking up XPS 15 9570, LCD not waking up, #2 XPS 15 9570, LCD not waking up, #3 XPS 15 9570, LCD not waking up, #4 [/INST] Thank you, [NAME] That key did not exist.[IMAGE] So I created it as a DWORD.[IMAGE]I will test for a couple days and report my findings next week.Cheers. </s>

<s>[INST] Hai guys please help, i was bought an dell laltitude 7280 japan version with intel 7300u with USB C port, could I charge my laptop using and type C AC power Adapter? [/INST] Thank You so much for your information, best regards </s>

<s>[INST] Hi there. Just ordered a new XPS 13 9300 of 2020, really love it so far! One thing I can't figure out though is a way to skip a song or rewind from the keyboard. I saw that the 2019 model has rewind, play/pause, fast forward keys on the keyboard, but the 2020 version does not. Did they really leave ff and rewind out? Is there any other way to trigger these keys from the keyboard? [/INST] Page 20 in the online XPS 13 9300 Setup and Specifications PDF shows all of the keyboard shortcuts. Fast forward and rewind are not listed. </s>

<s>[INST] Laptop gently used for remote school work. Never left house, not physically damaged by owners. BUT hinge cracked from normal using & broken hinge is pushing apart screen pieces when laptop opens or closes. Dell says not covered by warranty bc although this is a manufacturing defect in some models it is not in this model. Any solutions? Ty! [IMAGE] [IMAGE] [/INST] Update 12/30/20 = DELL-Cares agent setup service. </s>

<s>[INST] I am writing this post so it might help others. I am describing the problem as well as the solution. Problem: All of the YouTube videos take about 5-10 seconds to load up before the playback actually starts. There will be a message "If playback doesn't begin shortly try restarting your device" displayed on the youtube playback panel. I have done all the suggestions posted in community pages referencing the drivers update (Audio, Video and Graphics), however none of them worked. I have also tried with different browsers and with all the extensions turned off. Solution: It seems like there is a bug (either with Dell XPS or with Windows 11) wherein the Youtube videos lag after connecting to a wireless display/cast. Once you try and connect to a wireless display and disconnect it, the playback will lag no matter what you do. So the only solution is to remove the wireless device under the devices section in settings and the problem instantly goes away! I hope Dell would identify this issue and fix it. Thank me later! [/INST] Hi there, as you can clearly read on my post, I have posted the problem I had as well as a solution myself - which might help others in the community. Thanks. </s>

<s>[INST] I have a 9 month old XPS 15 9500 laptop. Starting today, there is about a 20 second delay in playing videos. This delay happens when I use VLC, Windows Media Player, Youtube videos via Firefox & Opera, embedded Twitter videos. However, there is no delay if I play using Windows Film & TV. I have done reboots, checked updates to my Windows operating system, Dell updates, software updates to video playback tools. None of this has made any difference. My internet speed is fine. The delay happens playing videos from my computer when not connected to the internet. Anyone got any ideas? [/INST] I'm having the same exact problem with my brand new dell xps. I have the nvidia geforce video card. Note, the first 2 months I had this laptop, it was blazing fast. Then all of the sudden it started doing this. It didn't happen out of the box. It happens on all platforms and browser types. a good 15 second delay before videos start. It's not my internet connection, as my phone is perfectly fine on the same network. Dell support, can you help with this? Update=Resolved-It was not the video drivers. It was the audio driver. See this post here: [URL]#M93145. </s>

<s>[INST] I'm a reseller and, this had me stumped for a good minute and googling didn't get me anywhere even though it brought me here a few times. I was working on a Dell Latitude 7420 and was trying to use the Dell tool to restore the system [can be found on this link] That will give you the recovery tool. There is a extra step you need to do. Look on the bottom where it says "switch to advanced recovery" over on the right hand side you should be able to click "for another computer" put in the service tag for the computer you want to work on and follow those prompts. It will take much longer as its downloading the whole ISO onto the usb drive along with all the drivers. Then put it back into the laptop your working on and it will work just fine. First post on here and I maybe posting more as I come across other issues [/INST] Posting again so I can show this as solved. Hope this helps others who maybe facing the same issue </s>

<s>[INST] I have a new laptop, Inspiron 15 5000 series and the shortcut keys (F1 - mute, F2 - lower volume., F3 - increase volume) do not work. I have to go to the arrow in the lower right hand corner that shows the volume control to adjust the volume. I have updated and install updated drivers and that did not work either. I have a Windows 10 operating system. Please help! Thank you, Katy [/INST] Try holding the Fn key and pressing the volume control. If that works, then your F keys are defaulting to working as F keys, not media keys. If you wish to swap that behavior around, take a look at your Esc key. If you see an icon indicating "F Lock" or "Fn Lock", then press Fn+Esc, and the default behaviors of your F keys will be reversed. Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away. [IMAGE] </s>

<s>[INST] No bootable device found? What is your go-to fix? For more questions regarding this contests, please visit the Contest Information Page here. [/INST] Power off the computer. Disconnect all external drives such as external hard drives or optical drives and flash drives. I sometimes see that error because I have USB device set as higher priority in BIOS boot menu and sometimes I forget that I have an external backup drive connected. After disconnecting external drives, try to toot again. If it still doesn't boot, enter BIOS by repeatedly pressing F2 as soon as you press the power button. Ensure that your normal boot device (presumably an internal HD or SSD) is set as the first device in the boot menu. If it's not, edit that BIOS menu to move that drive to first priority. Try to boot again. If you still cannot boot, the drive should be checked for errors. Immediately after pressing the power button to turn on the laptop, press F12 repeatedly to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test all your hardware. If it finds errors, post them here. If Dell Diagnostics finds no errors, I would further test the drive. Sometimes a drive testing utility from the drive manufacturer can detect drive errors that more generic tools cannot. If you know the drive manufacturer, check their web site to see if they have a bootable utility that can be run from a flash drive or CD/DVD. Post back here for further instructions. If all hardware testing finds no errors, then it may be a problem with the Windows installation or boot files. Do you have a Windows Recovery USB flash drive? Did you create one for this system? If yes, insert it into a USB port on your laptop. Immediately after pressing the power button to turn on the laptop, press F12 repeatedly to enter the One Time Boot Menu. Choose to boot from the USB flash drive containing Windows Recovery. There are various tools there that may repair the boot files on your drive to enable you to boot normally. If you're at this stage, post here and I can give you more instructions. </s>

<s>[INST] This computer came with Windows 11. Does Dell have a Windows 10 Pro build for this laptop? YES I KNOW 11 is now out and comes on this laptop. BUT Windows 10 still has support for through 2025. [/INST] [NAME]? Ok, solved problem. shrunk windows 11 drive as low as it can go. on new partition installed windows 10 pro. installed drivers pre downloaded. wifi did not work, found my tplink archer wifi adapter, searched for wifi cards driver, found, installed it works. device manager now showing all drivers good! oh yea rebooted windows 10 and 11 running on same drive, bootup selexts windows 10 as default with option of booting to windows 11. oh did go in bios disableded tpm 2.0 so windowz 11 don;t load. ya forgot to suggest dual booting as a option. </s>

<s>[INST] Hi all, I recently purchased the Dell Vostro 3550 (2 days back) and i just figured out that only one of the 3 usb ports are working. 1 USB PORT AT BACK (USB 3) not working 1 USB PORT RIGHT (USB 3) not working 1 USB LEFT (USB 2) works 1 USB LEFT (USB 2.0/ SATA) WORKS Why not the other. I even updated BIOS. HELP PLEASE [/INST] Hi, I would recommend you to try the following steps to check the USB ports. Firstly I would advise you to uninstall and reinstall the USB root hubs from the device manager. Please follow the steps below to reinstall the USB root hubs: If the USB ports are still not working, please click on the link mentioned below and download the USB 3.0 host controller. [URL] Hope this helps. please reply for any further questions. </s>

<s>[INST] Hello, I'm looking to purchase dual 4K monitors but wanted to know if they will work with my current system and dock. I have the Dell Latitude 5300 2 in 1 and the standard WD19 Dock. I know one of the monitors will run at 4K 60hz, but I'm not sure if the second monitor will do the same with WD19. Would it be able to support it? Thanks [/INST] [NAME].singh0121 Yeah, sorry about the bad news there, but fortunately it was clarified in time! Yes, if you connected a second 1440p 60 Hz display to the built-in HDMI output, you could run two total 1440p 60 Hz displays. Just make sure the second display has an actual HDMI input. DisplayPort to HDMI adapters would not work for this setup since they're designed to connect DisplayPort outputs to HDMI inputs, not the other way around. </s>

<s>[INST] Good morning, I have a new 5570 that replaced a 5540. I have a WD19TB dock that worked as expected with the 5540 and works as expected with a Lenovo test laptop. On the 5570, the dock is not identified as a Thunderbolt device when I plug it in to either of the two ports on the left side of the laptop, that is to say that within the Thunderbolt Control Center, Approve Devices, Attached Devices, and Manage Approved Devices are all blank. Thunderbolt is enabled in the BIOS. I have attempted to install the Thunderbolt driver listed for the 5570 but the installation fails, presumably because it doesn't detect a Thunderbolt device. The laptop is fully up to date in Dell Command Update and there are no warnings in Device Manager, however there is no Thunderbolt controller listed under System Devices. I don't know if that is normal or not if a Thunderbolt device is not attached and detected.. I am running Windows 11 22H2 that is also fully up to date. I have tried a Lenovo TB3 dock and it is also not detected by the 5570, so the problem is definitely the laptop since the Lenovo laptop detects both the WD19TB and the Lenovo dock as Thunderbolt devices. Any idea what I'm missing here? [/INST] The feature is working as designed. This is not a system limitation but a feature of the operating system.It is expected for the Thunderbolt 4 host controller in Windows 11 to appear as USB4. This is because of the different modes, SWCM (Software Connection Manager) and FWCM (firmware connection manager). 1. From ADL (Azure Data Lake) platform with Thunderbolt 4 host controller on Windows 11 it is SWCM and shows as USB4 in the Device Manager. 2. From ADL platform with Thunderbolt 4 host controller on Windows 10, it is FWCM and shows as Thunderbolt device in the Device Manager. </s>

<s>[INST] hello everyone I'm facing the issue of disconnecting and disappearing wifi option due to this I've been using usb wifi adapter. can anyone suggest wifi card which is compatible with my laptop?<4 year warranty expired June 2020. DELL-Admin> [/INST] Well. This issue might happen sometimes due to battery power fluctuations. See if you can resolve it using the below steps. 1.Open the Run app [Press and hold the Windows key and then press the r key.] 2. In the Run box, type devmgmt.msc, and then press Enter. Note: if the User Account Control window appears, click Yes. 3. Device Manager Opens Up > 3 i) Click the arrow to the left of Human Interface Devices. 3 ii) Right-click Airplane Mode Switch Collection, and then select Disable device. 3 iii) Right-click Airplane Mode Switch Collection, and then select Enable device. 4. Check if the WIFI can be turned on now. Else, proceed further. 5. In the Device Manager window </s>

<s>[INST] I'd like to add 8GB ram and a M.2 SSD. I've checked some other forums, but the recommended hardware is sketchy at best, Could someone give me some thoughts on selecting this hardware, please. [/INST] I purchased the 7559 from Dell w/ the 1TB hybrid drive and the empty M.2 slot. I quickly decided to fill the M.2 w/ a Samsung 500GB SSD. The M.2 accepts a Sata3, not PCIe format. This seems to be a very good drive & very simple to install. </s>

<s>[INST] I purchased a new Inspiron 15 5579 2-in-1 laptop in December of last year, and by April the paint on several keys (white paint on black keys) began chipping off. After "discussing" (that is, battling) with customer support and demanding to speak to a supervisor, they finally agreed that this shouldn't happen so quickly, and they replaced the laptop. Now it's happening again! I got the new laptop in March, and the paint started chipping off in July. I don't have long fingernails. I don't abuse the keyboard. I don't even have lotion on my hands when I type. I cannot figure out why this keeps happening. Anyone have any suggestions or advice?? [/INST] There is not systemic fault with the keyboard key paint. To receive assistance from Dell, click our DELL-Cares username. On the resulting page, click "Send this user a private message" and share the private Dell PC Service Tag with us. We will also need to see pictures of your keyboard keys. </s>

<s>[INST] I have a DELL laptop with i5-1035G1 Processor with no external graphic card. After installing clean Win I installed all recommended drivers from here. After connecting the LG monitor via HDMI/HDMI cable, I installed the monitor driver from here. The problem is that the maximum display resolution offered in Display settings is 1920x1080. The cable cannot be wrong. I can use the same monitor with higher resolutions from my PC. Any suggestions what to do are welcome. [/INST] [NAME] This is a known issue with certain Dell systems. The system is working as designed. The HDMI connector on the motherboard used in these Inspiron and Vostro systems can't output a resolution higher than 1920x1080. This is the motherboard working to the limits of its design.Resolution on external monitor limited to 1920x1080 using HDMI </s>

<s>[INST] The hinge of my Dell Inspiron laptop has been broken within the six months of purchase and due to this I am unable to open/operate the laptop. The case was initiated on 5th April 2022 with the Dell Tech Support Team and on 11th April they committed to repair it by 12 of April by the technician. Since the parts were not available and it would take a longer duration for them to be available, on 13th April I requested for the entire system replacement. However, neither have I got the system replaced nor the hinge is replaced. It has been about 40 days and the status of the service request is still the same. I talked to the customer care executives but even they are also not giving a clear answer on the status and when the issue would be resolved, they have a very standard answer that we are sorry for the delay, the parts are shipped from China which is closed currently and we will get back to you soon. They indicated that even for the system replacement it will require 30-40 days which is difficult to understand as the same product is available with 2 days delivery time. Although I have kept patience for 35 days, now it is high time and when I talked the customer care executive they said it would further take 30-40 days more for the resolution of the problem. This is very disappointing as the company should take charge of the quality of the product as this is a manufacturing defect for which the company is responsible. The complaint details are as follows, my initial < Private Service request number removed.TOS73> which they closed abruptly and then I recreated the case< Private Service request number removed.TOS73> with the . [/INST] Hi, Good Afternoon, This is a follow-up message, I see as per records you are in contact with the system exchange team. Please ensure to check and reply to their emails to have this completely taken care of. Thank you for your patience. Have a nice day. </s>

<s>[INST] I have a Dell latitude 7480 with the i5-6300u. I see that this model came with several configurations of the sixth generation cores, and one or two of seventh generation. Might be a dumb question, but are all 7480s compatible with all 7480 motherboards? If I wanted to upgrade to a i7-6600, would that just drop in? [/INST] Parts-People offers a wide variety of MBs although most are out of stock at the moment. Go to their page here and type in your service tag number and they will confirm compatibility with your system. </s>

<s>[INST] The Dell Optimizer update that was released at the end of April is causing issues with Outlook in our environment. I'm just writing this to hopefully save others some grief if this occurs elsewhere. After the upgrade, Outlook will either disconnect every few hours or get stuck at loading profile. The only way to resolve it is to restart the PC. This has happend on Precision 5760 & 7550 models as well as Latitude 7420. Uninstalling ExpresConnect from the Add/remove programs applet resolved the issue for several in our environment. Just hoping that if anyone else has this issue this will help. It took me about 7 hours to figure out what was causing it! [/INST] Same issue here. Outlook, Teams files, Microsoft Company Portal app, all of the same behavior. I had not dug in that deeply as we have a limited number of the Precisions, and it was intermittent. However, it causes bluescreens from time to time. Took a look at the crash dump this morning an it pointed to the driver for Express Connect - ExpCo10X64.sys. Checked Dell for updates to my drivers and Dell applications, nothing newer than what I had installed. Uninstalled Dell Optimizer 2.0 eliminate this program. Kudos to posting this. Thanks </s>

<s>[INST] Hi, I have bough XPS 15 9500 (Intel i9). I want to use WD19S docking station to connect 2 U2719D (2560x1440). I only want to use the 2 monitors. The laptop built in LCD will be off. Monitors are plugged in by DisplayPort directly to WD19S. I bought the WD19S to be able to plug in jus a single cable to my laptop. The problem is that only 1 of the monitors gets the native resolution (2560x1440). The second one gets 2048x1080 which is not acceptable. How to solve that issue? I require 2 monitors. Regards [/INST] [NAME] The XPS 15 9500 is a DisplayPort HBR2 system, not an HBR3 system. As indicated in the WD19S User Guide, when paired with a DisplayPort HBR2 system, your dual display maximum is 1920x1080 (technically 1920x1200, but Dell doesn't seem to account for that resolution anymore). You don't have enough bandwidth to run dual 2560x1440 from that system through that dock. So you have two options: I wrote an explainer post on the various operating modes of USB-C and Thunderbolt, including their impact on achievable display setups, over here if you're curious. </s>

<s>[INST] I recently purchased a DELL Vostro 7620. It has something called "HID Sensor Collection V2" in device manager. I have absolutely no idea what it is and what does it do. It is great if someone can explain me what it is so that I can have a better understanding of it. [/INST] That is likely a Microsoft driver. HID is Human Interface Device, which is a large group of devices that human users interact with to control the computer. That group includes such items as mice, touchpads, keyboards, joysticks, game controllers, etc. HID has been present in Windows since at least Windows 98, if my memory is correct. It is required. </s>

<s>[INST] Hello i have an Alienware m15 R2, and yesterday i had to replace a Fan that failed, but whe i was puting everything back together i broke the "little black plastic clip" that keeps presure to the cable and the mother board. And now my trackpad does not work i have a HID 10 error, the cable is in place i used tape to keep it in place, but i guess that it needs the presure that the clip gives to the cable to work properly. Can some one help me telling me where i can purchase this clip. Regards, [/INST] It's not going to be a separately available part. If it's part of the touchpad itself, you'll need another unit that comes with the latch. If it is part of the system board, that's more difficult -- your best option there is to look for someone selling an otherwise dead mainboard on EBay for a low price, and salvage the connector from the donor board. </s>

<s>[INST] I am having a problem with a dual monitor setup. The monitors periodically go blank for 3~4 seconds, just one at a time, the other stays on uninterrupted. The data continues uninterrupted, (e.g. I can keep typing and it does not miss anything). System: The monitors are older units, however they have never had this problem before. The prior setup was a Microsoft Surface Pro and dock which worked perfectly. I have been chasing this issue since purchasing the new Dell computer. So far, I have tried the following: It seems that nothing I have done has any effect on the blanking issue. Any ideas on how to solve this? [/INST] Update: The dock was replaced for sound issues (this is dock #3), however, the video issue still remains. I still need a solution to this screen blanking issue. </s>

<s>[INST] Hello. I have a latitude 7390 and I would like to upgrade the installed memory. The pc has only 1 slot available. The maximum amount of ram that Dell says it supports is 16gb. However the CPU i5 8250u supports up to 32gb max memory as intel says. The question is: if I use a 32gb dimm will it recognise it or not? The 32gb that intel says is because it takes into account 2x16gb dimms? Has anyone tried something similar before? Thank you in advance. [/INST] Welcome to the Dell Community [NAME] Yes the CPU with DUAL channels will support 32GB 2x16GB. But since there is only one slot it is single channel and is limited to 16GB max. Best regards, U2 NOTE: If the CPU supported 64GB then 32GB per channel would be supported. </s>

<s>[INST] I have a DELL Inspiron and just today I noticed that while playing video from Youtube or other online video sites like Bliptv, the video will randomly stutter and emit a loud buzzing sound. There's no rhyme or reason to it, and my computer doesn't appear to be overheating at all. Can anyone help with a possible solution to this problem? [/INST] The Dell Support (PC Doctor) program updated itself on a few of my machines and suddenly I have the same issue. I uninstalled Dell SupportAssist and the SupportAssist Agent and the problem disappeared. Might be worth a shot if you have this program installed. </s>

<s>[INST] I'm about to buy a 65 Watt USB-C charger for this but wanted to make sure it will work for me. I read the documentation but don't understand it. Thanks for your help. [/INST] The online Inspiron 15 5505 Setup and Specifications shows the Dell supported/validated way to charge the battery = [IMAGE]Yes, the USB 3.2 Gen 1/Type-C port does support two way power supply between devices. But, it will not charge the battery completely. So the posted configurations above and those 3rd party chargers are not supported by Dell. </s>

<s>[INST] I am curious if the device is capable of running in UEFI mode. Have there been any error messages encountered while attempting to do so? Additionally, I am interested in modifying the logo displayed during boot. Furthermore, I am planning on changing my disk from MBR to GPT to allocate more partitions. I would be extremely grateful if you could assist me with this matter. [/INST] This model is BIOS only -- it does not support EFI at all. </s>

<s>[INST] Hello there guys! What is the name of this part under the hinge? And how can i replace it? It seems very hard. I have a dell xps 13 9360 Can a super glue work? If yes which super glue you know is very strong? And repairing this, how much it would cost? [IMAGE] [IMAGE] [/INST] Everything under there fastens to the palmrest assembly, which is likely what you need to replace (at minimum, depending on whether other components are damaged that aren't shown in these photos). The service manual: [URL] The part: [URL] Though the part(s) aren't expensive, if you have a shop do the job, the labor charge will be stiff - due to the fact that the entire system has to come apart and go back together. No, adhesive will not hold in the long term. </s>

<s>[INST] My XPS 15 9570 doesn't turn on, no display, no keyboard lights, no fans. The power led blinks in the following pattern. 2 amber and 1 white. I understand that this signifies a CPU failure. Is there anyway I can fix this. Any help regarding the topic is appreciated. PS :- The laptop showed no signs of problems before this issue. No overheating, no slowing down. [/INST] Unplug system, remove base cover and disconnect the battery. Hold the power button for 30 sec. Remove and reinstall both memory modules. Reconnect the battery and power up again - if the error persists, the CPU is indeed bad. It's not replaceable -- you'll need to replace the entire system board (the CPU is soldered to the mainboard). </s>

<s>[INST] Hey all, Just wanted to report a minor bug with a fresh install on Windows 11 22H2 on XPS 15 7590. When trying to turn on Memory Integrity under Device Security / Core Isolation, upon next reboot i get a blue screen with Inaccessible Boot Device. Yes, I'm using the latest Intel Chipset Drivers and XPS 15 7590 firmware. Yes my Windows 11 is up to date. expired on August 2, 2020. DELL-Admin> [/INST] Disabling Virtualization --> VT for Direct I/O also allowed Memory Integrity to be enabled. I suspect those having issues upgrading to 22H2 should be able to if they disable VT for Direct I/O only leaving Virtualization Enabled. </s>

<s>[INST] Hi All, I got a XPS 15 9500 and setup with 3 x QHD screens (Viewsonic VX3276-QHD and an AOC Q3279WG5B). All screens connected via the WD19TB with 2 via DP and one via HDMI. This setup worked fine until couple weeks ago when one screen decided to go FHD instead. (I think it's one of the screen connected via DP). I've swapped cables, etc., and the problem persist. If I disconnect one of the QHD screens then the one doing FHD will do QHD fine. To illustrate the connection - DP 1-> Viewsonic - QHDDP 2-> AOC - FHDHDMI -> Viewsonic - QHD I had some driver issues with the laptop as I was fiddling around with drivers directly from Intel so decided to reinstall the laptop. Now instead of doing FHD, one of the screen is doing 2048x1152 instead. DP 1-> Viewsonic - QHDDP 2-> AOC - QHDHDMI -> Viewsonic - 2048x1152 The two that are working fine shows 2560x1440 as their Active Signal Resolution, with refresh rate of 59.951Hz. The other one that's acting up is doing 2048x1152 with 59.940Hz as the refresh rate. I believe this started before I updated the firmware on the laptop so doubt it's a firmware issue. I'm pretty sure I've had the docking station's firmware updated previously and the screens worked. This is driving me crazy! Any help would be greatly appreciated - thanks in advance! [/INST] [NAME] When you had triple QHD running, I would bet that at least one of them was not running at its full 60 Hz refresh rate, because the combination of outputs you are using on the WD19TB does not make optimal use of the video bandwidth coming from a system like the XPS 15 9500.The XPS 15 9500 uses DisplayPort 1.2/HBR2 over USB-C/Thunderbolt, not 1.4/HBR3. (This applies even to your HDMI display, because a chip in the dock would convert the DisplayPort signal from the system to HDMI.) When the WD19TB is paired with a DisplayPort HBR2 system, half of the video bandwidth from the system is allocated to the "downstream TB3" port at the edge of the dock, near where the system cable attaches. Don't confuse that with the USB-C port near the HDMI output. The other half of the system video bandwidth is shared across all remaining ports. So with your cabling setup and that system, you are trying to run all of your displays from only half of the total available bandwidth, and that is enough for a single 4K 60 Hz display or dual QHD displays, but not enough for triple QHD 60 Hz.In fact if you look at this page of the WD19TB User Guide, in Table 2 for Thunderbolt systems, you will see that for an HBR2 system to run triple displays at QHD, you need to have one of the displays on that downstream TB3 port. The output combination you're using only allows dual QHD + FHD from an HBR2 system.The simple solution is to move any one of those displays over to the downstream TB3 port, using a USB-C to DisplayPort adapter/cable if needed. </s>

<s>[INST] Hi,I have a Dell Inspiron 7520 laptop (1 year old). I would like to install a second OS on an SDHC card and use it for some occasions. I was not able to boot this laptop from a bootable SD card which works just fine on other laptops (HP, Samsung, Gateway). It seems that only Dell laptops have a problem with that. They don't seem to treat SD cards as bootable devices. The laptop sees the card just fine otherwise (so the card reader is functional, and the laptop can read and write files to the card). Is there any way (e.g. a BIOS update) to actually make this work? Well, except buying an SD to USB external adapter.Appreciate any suggestion in advance. Thanks. [/INST] Hi catalin.radulescu, Unfortunately you will be unable to boot from the SD card. The BIOS on this system is not designed to boot from the external device like SD card. </s>

<s>[INST] My Dell started acting up and the touchpad just stopped working. In device manager the touchpad is not showing. I am at a loss as to what to do. [/INST] Unplug the system, remove the base cover and disconnect the battery from the system board. Check the battery carefully for signs of swelling -- if it's at all swollen, remove and dispose of the the battery immediately. The system will run on AC power until you can order a replacement. If there is no sign of swelling, while you have the battery out, check to make sure the touchpad cable is connected to the system board. If you need a service manual reference, post the full system model number (Inspiron 3593, 3501, 3567, etc. -- on screen in Setup, F2 at powerup). </s>

<s>[INST] Hi,I wanted to get a new laptop, thinking about a new Alienware x16/m16. But I need to connect four 4K[NAME] displays to it. And in the support manual, it is showing that only two monitors are supported. I also have a dock: WD22TB4, will it work with X16/M16? Can I connect four monitors with it (4k[NAME])? Also, I'm a bit confused about TB: For M16 it is listed like this:2 Type-C Port (Thunderbolt¢â 4.0, USB 4 Gen 2, DisplayPort 1.4, and 15W Power Delivery (3A/5V) capabilities)For X16:1 Thunderbolt¢â 4 port with Power Delivery and DisplayPort¢âSo it is the same port on X16? With DP 1.4 and USB 4 Gen2, or it is some older version? [/INST] Many of the Precision models allow for four 4K displays -- the Precision 5770, etc. [URL] </s>

<s>[INST] [IMAGE] [IMAGE] [/INST] Brenda 8, Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement with collect and return service. </s>

<s>[INST] My Win11 HOME Laptop SPS15 9510 has 315GB of the 500GB SDD used up. If I upgrade to Win11 Pro, will it run reasonably well on this configuration or should I upgrade to a 1TB SDD? [/INST] The only reason to upgrade is if you need the feature or features Pro provides. And bear in mind that the features are already installed -- they're simply unlocked when you enter a Pro license key after purchasing it. It won't take more drive space, so unless you need more space for other purposes, you don't need to upgrade the drive. </s>

<s>[INST] Hi all, After receiving the new Inspiron 7610 from Dell, I have had non-stop trackpad issues that Dell refuses to respond to. This is not a problem specific to my laptop, and has been documented in multiple cases on the internet. It is incredible to me that such a brand new laptop has such a glaring issue on the most basic of hardware, and I strongly suggest you should not buy the laptop. Inspiron 7610 touchpad laggy after software update and when plugged in - Dell Community Inspiron 7610 touchpad problems with random taps and swipes - Dell Community Dell Reviews (Look at reviews for this same issue) Dell Inspiron 16 Plus Laptop | Dell USA [/INST] [NAME] - [NAME] said a replacement touchpad solved the problem. So contact Dell Tech Support to arrange for service under the warranty. In the meanwhile, you could plug in a small USB mouse and use that instead of the touchpad. Yes, I know that's only a work-around, but at least the PC will be usable until the touchpad problem gets fully resolved. I see wired and wireless laptop travel mice for ~$10... </s>

<s>[INST] Hello All, Less than 2 months ago I bought an Inspiron 15 3525 and I do have a couple of questions. If somebody can help I would really appreciate it. #1 Is there any way to replace the non lit keyboard with on that lights up. When buying the laptop I though that would not be much of an issue but it turns out it is ! #2 Given the fact that the laptop is still under warranty, am I allowed to open it up ? Would that invalidate the warranty. The reason I want to open it up is to check if I can install a HDD along side the SDD because space is really limited. [/INST] I agree with you, I would not want to be without a backlit keyboard. 1. Yes, you could install the palmrest assembly with backlit keyboard. On your model, the entire palmrest assembly must be replaced, as it is a single part. Normally I would direct you to Parts-People, which is a reliable source of genuine Dell parts. However, they don't yet have parts for your model, perhaps because it is so new. 2. Your model does support a 2.5" drive. However, if you have a larger battery it may take up space that would be needed by a 2.5" drive, so check on that. If you're uncertain, ask Dell. An alternative is to replace your M.2 drive with one of larger capacity, though if you need just storage then I'd understand why you might prefer a cheaper hard drive option. 3. My understanding is that you won't invalidate your warranty simply by opening your case. However: Follow the disassembly and reassembly steps in Dell's Service Manual.Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>[INST] I have this problem with my G15 5515 laptop, I couldn't turn the backlight on. I tried getting the latest update but it says that there are no AlienFX connected. So whats Happening? [/INST] I was able to fix this issue twice so far without reinstalling anything. </s>

<s>[INST] I have bought this laptop in October Month and by the end of December month its hinges are broken along with LCD panel in bottom. Right now i am not able to open the laptop, all my work has been stopped and i don't know when this will be resolved. Its not right to hurt the sentiments of customers this way for whom purchasing this laptop is a huge thing in their life and additional loss of work too. I dont know how would i manage my work from now. Dell please solve this issue as soon as possible so that my work does not suffer. [IMAGE][IMAGE][IMAGE] [/INST] Update = After verifying ownership, verifying still in warranty, and completing troubleshooting, a DELL agent setup service. </s>