customerID
stringlengths
10
10
gender
stringclasses
2 values
SeniorCitizen
int64
0
1
Partner
stringclasses
2 values
Dependents
stringclasses
2 values
tenure
int64
0
72
PhoneService
stringclasses
2 values
MultipleLines
stringclasses
3 values
InternetService
stringclasses
3 values
OnlineSecurity
stringclasses
3 values
OnlineBackup
stringclasses
3 values
DeviceProtection
stringclasses
3 values
TechSupport
stringclasses
3 values
StreamingTV
stringclasses
3 values
StreamingMovies
stringclasses
3 values
Contract
stringclasses
3 values
PaperlessBilling
stringclasses
2 values
PaymentMethod
stringclasses
4 values
MonthlyCharges
float64
18.3
119
TotalCharges
stringlengths
1
7
Churn
stringclasses
2 values
7590-VHVEG
Female
0
Yes
No
1
No
No phone service
DSL
No
Yes
No
No
No
No
Month-to-month
Yes
Electronic check
29.85
29.85
No
5575-GNVDE
Male
0
No
No
34
Yes
No
DSL
Yes
No
Yes
No
No
No
One year
No
Mailed check
56.95
1889.5
No
3668-QPYBK
Male
0
No
No
2
Yes
No
DSL
Yes
Yes
No
No
No
No
Month-to-month
Yes
Mailed check
53.85
108.15
Yes
7795-CFOCW
Male
0
No
No
45
No
No phone service
DSL
Yes
No
Yes
Yes
No
No
One year
No
Bank transfer (automatic)
42.3
1840.75
No
9237-HQITU
Female
0
No
No
2
Yes
No
Fiber optic
No
No
No
No
No
No
Month-to-month
Yes
Electronic check
70.7
151.65
Yes
9305-CDSKC
Female
0
No
No
8
Yes
Yes
Fiber optic
No
No
Yes
No
Yes
Yes
Month-to-month
Yes
Electronic check
99.65
820.5
Yes
1452-KIOVK
Male
0
No
Yes
22
Yes
Yes
Fiber optic
No
Yes
No
No
Yes
No
Month-to-month
Yes
Credit card (automatic)
89.1
1949.4
No
6713-OKOMC
Female
0
No
No
10
No
No phone service
DSL
Yes
No
No
No
No
No
Month-to-month
No
Mailed check
29.75
301.9
No
7892-POOKP
Female
0
Yes
No
28
Yes
Yes
Fiber optic
No
No
Yes
Yes
Yes
Yes
Month-to-month
Yes
Electronic check
104.8
3046.05
Yes
6388-TABGU
Male
0
No
Yes
62
Yes
No
DSL
Yes
Yes
No
No
No
No
One year
No
Bank transfer (automatic)
56.15
3487.95
No
9763-GRSKD
Male
0
Yes
Yes
13
Yes
No
DSL
Yes
No
No
No
No
No
Month-to-month
Yes
Mailed check
49.95
587.45
No
7469-LKBCI
Male
0
No
No
16
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
No
Credit card (automatic)
18.95
326.8
No
8091-TTVAX
Male
0
Yes
No
58
Yes
Yes
Fiber optic
No
No
Yes
No
Yes
Yes
One year
No
Credit card (automatic)
100.35
5681.1
No
0280-XJGEX
Male
0
No
No
49
Yes
Yes
Fiber optic
No
Yes
Yes
No
Yes
Yes
Month-to-month
Yes
Bank transfer (automatic)
103.7
5036.3
Yes
5129-JLPIS
Male
0
No
No
25
Yes
No
Fiber optic
Yes
No
Yes
Yes
Yes
Yes
Month-to-month
Yes
Electronic check
105.5
2686.05
No
3655-SNQYZ
Female
0
Yes
Yes
69
Yes
Yes
Fiber optic
Yes
Yes
Yes
Yes
Yes
Yes
Two year
No
Credit card (automatic)
113.25
7895.15
No
8191-XWSZG
Female
0
No
No
52
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
One year
No
Mailed check
20.65
1022.95
No
9959-WOFKT
Male
0
No
Yes
71
Yes
Yes
Fiber optic
Yes
No
Yes
No
Yes
Yes
Two year
No
Bank transfer (automatic)
106.7
7382.25
No
4190-MFLUW
Female
0
Yes
Yes
10
Yes
No
DSL
No
No
Yes
Yes
No
No
Month-to-month
No
Credit card (automatic)
55.2
528.35
Yes
4183-MYFRB
Female
0
No
No
21
Yes
No
Fiber optic
No
Yes
Yes
No
No
Yes
Month-to-month
Yes
Electronic check
90.05
1862.9
No
8779-QRDMV
Male
1
No
No
1
No
No phone service
DSL
No
No
Yes
No
No
Yes
Month-to-month
Yes
Electronic check
39.65
39.65
Yes
1680-VDCWW
Male
0
Yes
No
12
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
One year
No
Bank transfer (automatic)
19.8
202.25
No
1066-JKSGK
Male
0
No
No
1
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Month-to-month
No
Mailed check
20.15
20.15
Yes
3638-WEABW
Female
0
Yes
No
58
Yes
Yes
DSL
No
Yes
No
Yes
No
No
Two year
Yes
Credit card (automatic)
59.9
3505.1
No
6322-HRPFA
Male
0
Yes
Yes
49
Yes
No
DSL
Yes
Yes
No
Yes
No
No
Month-to-month
No
Credit card (automatic)
59.6
2970.3
No
6865-JZNKO
Female
0
No
No
30
Yes
No
DSL
Yes
Yes
No
No
No
No
Month-to-month
Yes
Bank transfer (automatic)
55.3
1530.6
No
6467-CHFZW
Male
0
Yes
Yes
47
Yes
Yes
Fiber optic
No
Yes
No
No
Yes
Yes
Month-to-month
Yes
Electronic check
99.35
4749.15
Yes
8665-UTDHZ
Male
0
Yes
Yes
1
No
No phone service
DSL
No
Yes
No
No
No
No
Month-to-month
No
Electronic check
30.2
30.2
Yes
5248-YGIJN
Male
0
Yes
No
72
Yes
Yes
DSL
Yes
Yes
Yes
Yes
Yes
Yes
Two year
Yes
Credit card (automatic)
90.25
6369.45
No
8773-HHUOZ
Female
0
No
Yes
17
Yes
No
DSL
No
No
No
No
Yes
Yes
Month-to-month
Yes
Mailed check
64.7
1093.1
Yes
3841-NFECX
Female
1
Yes
No
71
Yes
Yes
Fiber optic
Yes
Yes
Yes
Yes
No
No
Two year
Yes
Credit card (automatic)
96.35
6766.95
No
4929-XIHVW
Male
1
Yes
No
2
Yes
No
Fiber optic
No
No
Yes
No
Yes
Yes
Month-to-month
Yes
Credit card (automatic)
95.5
181.65
No
6827-IEAUQ
Female
0
Yes
Yes
27
Yes
No
DSL
Yes
Yes
Yes
Yes
No
No
One year
No
Mailed check
66.15
1874.45
No
7310-EGVHZ
Male
0
No
No
1
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Month-to-month
No
Bank transfer (automatic)
20.2
20.2
No
3413-BMNZE
Male
1
No
No
1
Yes
No
DSL
No
No
No
No
No
No
Month-to-month
No
Bank transfer (automatic)
45.25
45.25
No
6234-RAAPL
Female
0
Yes
Yes
72
Yes
Yes
Fiber optic
Yes
Yes
No
Yes
Yes
No
Two year
No
Bank transfer (automatic)
99.9
7251.7
No
6047-YHPVI
Male
0
No
No
5
Yes
No
Fiber optic
No
No
No
No
No
No
Month-to-month
Yes
Electronic check
69.7
316.9
Yes
6572-ADKRS
Female
0
No
No
46
Yes
No
Fiber optic
No
No
Yes
No
No
No
Month-to-month
Yes
Credit card (automatic)
74.8
3548.3
No
5380-WJKOV
Male
0
No
No
34
Yes
Yes
Fiber optic
No
Yes
Yes
No
Yes
Yes
Month-to-month
Yes
Electronic check
106.35
3549.25
Yes
8168-UQWWF
Female
0
No
No
11
Yes
Yes
Fiber optic
No
No
Yes
No
Yes
Yes
Month-to-month
Yes
Bank transfer (automatic)
97.85
1105.4
Yes
8865-TNMNX
Male
0
Yes
Yes
10
Yes
No
DSL
No
Yes
No
No
No
No
One year
No
Mailed check
49.55
475.7
No
9489-DEDVP
Female
0
Yes
Yes
70
Yes
Yes
DSL
Yes
Yes
No
No
Yes
No
Two year
Yes
Credit card (automatic)
69.2
4872.35
No
9867-JCZSP
Female
0
Yes
Yes
17
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
One year
No
Mailed check
20.75
418.25
No
4671-VJLCL
Female
0
No
No
63
Yes
Yes
DSL
Yes
Yes
Yes
Yes
Yes
No
Two year
Yes
Credit card (automatic)
79.85
4861.45
No
4080-IIARD
Female
0
Yes
No
13
Yes
Yes
DSL
Yes
Yes
No
Yes
Yes
No
Month-to-month
Yes
Electronic check
76.2
981.45
No
3714-NTNFO
Female
0
No
No
49
Yes
Yes
Fiber optic
No
No
No
No
No
Yes
Month-to-month
Yes
Electronic check
84.5
3906.7
No
5948-UJZLF
Male
0
No
No
2
Yes
No
DSL
No
Yes
No
No
No
No
Month-to-month
No
Mailed check
49.25
97
No
7760-OYPDY
Female
0
No
No
2
Yes
No
Fiber optic
No
No
No
No
Yes
No
Month-to-month
Yes
Electronic check
80.65
144.15
Yes
7639-LIAYI
Male
0
No
No
52
Yes
Yes
DSL
Yes
No
No
Yes
Yes
Yes
Two year
Yes
Credit card (automatic)
79.75
4217.8
No
2954-PIBKO
Female
0
Yes
Yes
69
Yes
Yes
DSL
Yes
No
Yes
Yes
No
No
Two year
Yes
Credit card (automatic)
64.15
4254.1
No
8012-SOUDQ
Female
1
No
No
43
Yes
Yes
Fiber optic
No
Yes
No
No
Yes
No
Month-to-month
Yes
Electronic check
90.25
3838.75
No
9420-LOJKX
Female
0
No
No
15
Yes
No
Fiber optic
Yes
Yes
No
No
Yes
Yes
Month-to-month
Yes
Credit card (automatic)
99.1
1426.4
Yes
6575-SUVOI
Female
1
Yes
No
25
Yes
Yes
DSL
Yes
No
No
Yes
Yes
No
Month-to-month
Yes
Credit card (automatic)
69.5
1752.65
No
7495-OOKFY
Female
1
Yes
No
8
Yes
Yes
Fiber optic
No
Yes
No
No
No
No
Month-to-month
Yes
Credit card (automatic)
80.65
633.3
Yes
4667-QONEA
Female
1
Yes
Yes
60
Yes
No
DSL
Yes
Yes
Yes
Yes
No
Yes
One year
Yes
Credit card (automatic)
74.85
4456.35
No
1658-BYGOY
Male
1
No
No
18
Yes
Yes
Fiber optic
No
No
No
No
Yes
Yes
Month-to-month
Yes
Electronic check
95.45
1752.55
Yes
8769-KKTPH
Female
0
Yes
Yes
63
Yes
Yes
Fiber optic
Yes
No
No
No
Yes
Yes
One year
Yes
Credit card (automatic)
99.65
6311.2
No
5067-XJQFU
Male
1
Yes
Yes
66
Yes
Yes
Fiber optic
No
Yes
Yes
Yes
Yes
Yes
One year
Yes
Electronic check
108.45
7076.35
No
3957-SQXML
Female
0
Yes
Yes
34
Yes
Yes
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
No
Credit card (automatic)
24.95
894.3
No
5954-BDFSG
Female
0
No
No
72
Yes
Yes
Fiber optic
No
No
Yes
Yes
Yes
Yes
Two year
Yes
Credit card (automatic)
107.5
7853.7
No
0434-CSFON
Female
0
Yes
No
47
Yes
Yes
Fiber optic
No
No
Yes
No
Yes
Yes
Month-to-month
Yes
Electronic check
100.5
4707.1
No
1215-FIGMP
Male
0
No
No
60
Yes
Yes
Fiber optic
No
Yes
No
No
Yes
No
Month-to-month
Yes
Bank transfer (automatic)
89.9
5450.7
No
0526-SXDJP
Male
0
Yes
No
72
No
No phone service
DSL
Yes
Yes
Yes
No
No
No
Two year
No
Bank transfer (automatic)
42.1
2962
No
0557-ASKVU
Female
0
Yes
Yes
18
Yes
No
DSL
No
No
Yes
Yes
No
No
One year
Yes
Credit card (automatic)
54.4
957.1
No
5698-BQJOH
Female
0
No
No
9
Yes
Yes
Fiber optic
No
No
No
No
Yes
Yes
Month-to-month
No
Electronic check
94.4
857.25
Yes
5122-CYFXA
Female
0
No
No
3
Yes
No
DSL
No
Yes
No
Yes
Yes
Yes
Month-to-month
Yes
Electronic check
75.3
244.1
No
8627-ZYGSZ
Male
0
Yes
No
47
Yes
Yes
Fiber optic
No
Yes
No
No
No
No
One year
Yes
Electronic check
78.9
3650.35
No
3410-YOQBQ
Female
0
No
No
31
Yes
No
DSL
No
Yes
Yes
Yes
Yes
Yes
Two year
No
Mailed check
79.2
2497.2
No
3170-NMYVV
Female
0
Yes
Yes
50
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
No
Bank transfer (automatic)
20.15
930.9
No
7410-OIEDU
Male
0
No
No
10
Yes
No
Fiber optic
Yes
No
Yes
No
No
No
Month-to-month
Yes
Mailed check
79.85
887.35
No
2273-QCKXA
Male
0
No
No
1
Yes
No
DSL
No
No
No
Yes
No
No
Month-to-month
No
Mailed check
49.05
49.05
No
0731-EBJQB
Female
0
Yes
Yes
52
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
One year
Yes
Electronic check
20.4
1090.65
No
1891-QRQSA
Male
1
Yes
Yes
64
Yes
Yes
Fiber optic
Yes
No
Yes
Yes
Yes
Yes
Two year
Yes
Bank transfer (automatic)
111.6
7099
No
8028-PNXHQ
Male
0
Yes
Yes
62
Yes
Yes
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
Yes
Bank transfer (automatic)
24.25
1424.6
No
5630-AHZIL
Female
0
No
Yes
3
Yes
No
DSL
Yes
No
No
Yes
No
Yes
Month-to-month
Yes
Bank transfer (automatic)
64.5
177.4
No
2673-CXQEU
Female
1
No
No
56
Yes
Yes
Fiber optic
Yes
Yes
Yes
No
Yes
Yes
One year
No
Electronic check
110.5
6139.5
No
6416-JNVRK
Female
0
No
No
46
Yes
No
DSL
No
No
No
No
No
Yes
One year
No
Credit card (automatic)
55.65
2688.85
No
5590-ZSKRV
Female
0
Yes
Yes
8
Yes
No
DSL
Yes
Yes
No
No
No
No
Month-to-month
No
Mailed check
54.65
482.25
No
0191-ZHSKZ
Male
1
No
No
30
Yes
No
DSL
Yes
Yes
No
No
Yes
Yes
Month-to-month
Yes
Electronic check
74.75
2111.3
No
3887-PBQAO
Female
0
Yes
Yes
45
Yes
Yes
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
One year
Yes
Credit card (automatic)
25.9
1216.6
No
5919-TMRGD
Female
0
No
Yes
1
Yes
No
Fiber optic
No
No
No
No
Yes
No
Month-to-month
Yes
Electronic check
79.35
79.35
Yes
8108-UXRQN
Female
0
Yes
Yes
11
No
No phone service
DSL
Yes
No
No
No
Yes
Yes
Month-to-month
No
Electronic check
50.55
565.35
No
9191-MYQKX
Female
0
Yes
No
7
Yes
No
Fiber optic
No
No
Yes
No
No
No
Month-to-month
Yes
Bank transfer (automatic)
75.15
496.9
Yes
9919-YLNNG
Female
0
No
No
42
Yes
No
Fiber optic
No
Yes
Yes
Yes
Yes
Yes
Month-to-month
Yes
Bank transfer (automatic)
103.8
4327.5
No
0318-ZOPWS
Female
0
Yes
No
49
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
Yes
Bank transfer (automatic)
20.15
973.35
No
4445-ZJNMU
Male
0
No
No
9
Yes
Yes
Fiber optic
No
Yes
No
No
Yes
Yes
Month-to-month
Yes
Credit card (automatic)
99.3
918.75
No
4808-YNLEU
Female
0
Yes
No
35
Yes
No
DSL
Yes
No
No
No
Yes
No
One year
Yes
Bank transfer (automatic)
62.15
2215.45
No
1862-QRWPE
Female
0
Yes
Yes
48
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
No
Bank transfer (automatic)
20.65
1057
No
2796-NNUFI
Female
0
Yes
Yes
46
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
Yes
Mailed check
19.95
927.1
No
3016-KSVCP
Male
0
Yes
No
29
No
No phone service
DSL
No
No
No
No
Yes
No
Month-to-month
No
Mailed check
33.75
1009.25
No
4767-HZZHQ
Male
0
Yes
Yes
30
Yes
No
Fiber optic
No
Yes
Yes
No
No
No
Month-to-month
No
Bank transfer (automatic)
82.05
2570.2
No
2424-WVHPL
Male
1
No
No
1
Yes
No
Fiber optic
No
No
No
Yes
No
No
Month-to-month
No
Electronic check
74.7
74.7
No
7233-PAHHL
Male
0
Yes
Yes
66
Yes
Yes
DSL
Yes
No
Yes
Yes
Yes
Yes
Two year
Yes
Mailed check
84
5714.25
No
6067-NGCEU
Female
0
No
No
65
Yes
Yes
Fiber optic
Yes
Yes
Yes
No
Yes
Yes
Month-to-month
Yes
Credit card (automatic)
111.05
7107
No
9848-JQJTX
Male
0
No
No
72
Yes
Yes
Fiber optic
No
Yes
Yes
No
Yes
Yes
Two year
Yes
Bank transfer (automatic)
100.9
7459.05
No
8637-XJIVR
Female
0
No
No
12
Yes
Yes
Fiber optic
Yes
No
No
No
No
No
Month-to-month
Yes
Electronic check
78.95
927.35
Yes
9803-FTJCG
Male
0
Yes
Yes
71
Yes
Yes
DSL
Yes
Yes
No
Yes
No
No
One year
Yes
Credit card (automatic)
66.85
4748.7
No
0278-YXOOG
Male
0
No
No
5
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Month-to-month
No
Mailed check
21.05
113.85
Yes
3212-KXOCR
Male
0
No
No
52
Yes
No
No
No internet service
No internet service
No internet service
No internet service
No internet service
No internet service
Two year
No
Bank transfer (automatic)
21
1107.2
No
4598-XLKNJ
Female
1
Yes
No
25
Yes
No
Fiber optic
No
Yes
Yes
No
Yes
Yes
Month-to-month
Yes
Electronic check
98.5
2514.5
Yes

Customer churn prediction dataset of a fictional telecommunication company made by IBM Sample Datasets. Context Predict behavior to retain customers. You can analyze all relevant customer data and develop focused customer retention programs.

Content Each row represents a customer, each column contains customer’s attributes described on the column metadata.

The data set includes information about:

  • Customers who left within the last month: the column is called Churn
  • Services that each customer has signed up for: phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
  • Customer account information: how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges
  • Demographic info about customers: gender, age range, and if they have partners and dependents

Credits for the dataset and the card:

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Models trained or fine-tuned on scikit-learn/churn-prediction