Patent Document ID: 8738391
Application ID: 13301802
Patent Status: 1

Claim One:
1. A computerized method of representing user experience through non-textual notation, comprising: Classifying, using a computerized processor, each one of a plurality of user experience states with a human need classification by identifying, based on a predefined hierarchical model of human needs, a human need that is being addressed at each one of the plurality of user experience states during a sequence of a service provided to users; modeling, using a computerized processor, a real-life environment into a model that includes a plurality of process instances that represent user operations performed at each one of the plurality of user experience states while the users are engaged in receiving the service; extracting, using a computerized processor, user experience-related data relating to the service from each one of the plurality of process instances of the service; and representing, using a computerized processor, the user experience-related data of each one of the plurality of process instances as a non-textual notation based on the human need classification assigned to the user experience states, the non-textual notation is expressed as a time series to represent the sequence of the service over time; and wherein the non-textual notation is based at least partially on musical notes, wherein higher notes represent a higher location in the hierarchical model of human needs.