Patent Document ID: 20090006176
Application ID: 11770143
Patent Status: 0

Claim One:
1. A method of evaluating customer satisfaction with a plurality of print-related items, the method comprising: receiving, a plurality of evaluator ratings for each print-related item in a set of print-related items, wherein each rating comprises an ordinal scale value; for each print-related item: determining, by a computing device, based on the received evaluator ratings, a rating distribution for the print-related item, and determining, by the computing device, a similarity value between the rating distribution for the print-related item and for each other print-related item in the set of print-related items; dividing the set of print-related items into one or more clusters based on the corresponding similarity values, wherein each cluster comprises one or more print-related items; and displaying a comparison of the one or more clusters to a user, wherein the comparison comprises one or more of: a comparison of the similarity values between one or more rating distributions associated with the one or more print-related items in one or more clusters, a comparison of rating variability between one or more rating distributions associated with the one or more print related items in one or more clusters, and a comparison of one or more average rating distributions associated with one or more clusters.