Patent Document ID: 20130290342
Application ID: 13929157
Patent Status: 0

Claim One:
1. A method for classifying a query intent, the method comprising: providing an ontology that defines a hierarchy of a plurality of concepts at different concept domain layers; classifying each of a plurality of received queries with a particular intent category based on the ontology, wherein the intent category is pre-defined by a single natural language word or phrase that summarizes a generalized information requested by the queries; associating an intent response formulated of natural language words or phrases with the particular intent category, wherein the intent response provides a single common applicable response for the queries; providing an intent hierarchy of a plurality of intent categories including the particular intent category, wherein the intent hierarchy is independent and different from a hierarchy of the ontology; determining if the particular intent category has a parent hierarchical intent category located in a higher domain layer of the intent hierarchy; and if the parent hierarchical intent category is present in the particular intent hierarchy, then displaying an intent response of the parent hierarchical intent category.