Patent Document ID: 10051122
Application ID: 15168675
Patent Status: 1

Claim One:
1. A computer-implemented method for modeling a conversation between a participant and a user, the computer-implemented method comprising: analyzing, by a computer system, a set of call data between multiple users and multiple participants to extract multiple features of conversations between the users and the participants, the multiple features indicating characteristics of any of (a) at least one of the users, (b) at least one of the participants, (c) the conversations; extracting, by the computer system, the multiple features of the conversations based on the analysis; generating, by the computer system, multiple classifiers based on the multiple features, wherein each of the multiple classifiers indicates one of multiple outcomes of a conversation of the conversations and includes a subset of the multiple features that contributed to the one of the multiple outcomes, wherein different classifiers have distinct features; receiving, by the computer system, real-time call data of an ongoing call between the user and the participant; extracting, by the computer system, a set of features from the real-time call data; and analyzing, by the computer system, the set of features using the multiple classifiers; and generating, by the computer system, probabilities for potential outcomes of the ongoing call based on the analyzing of the set of features.