Patent Document ID: 10097690
Application ID: 15922662
Patent Status: 1

Claim One:
1. A system, comprising: at least one server computer comprising at least one processor and at least one memory, the at least one server computer configured to: process a group of customer support sessions for each time window of a sequence of time windows; obtain information about possible customer parameters, wherein each customer parameter relates to information about a customer; obtain a first group of customer support sessions from one of the sequence of time windows, wherein the first group comprises a first customer support session; determine a first plurality of topics by processing text of the first group of customer support sessions with a neural network, wherein each customer support session of the first group is associated with a topic of the first plurality of topics; for each customer support session of the first group, select a subset of the possible customer parameters that correspond to the customer support session; process the first group of customer support sessions to generate a customer support count profile, the customer support count profile comprising a plurality of counts, by incrementing a subset of the plurality of counts corresponding to (i) a topic of the first customer support session and (ii) a first subset of the possible customer parameters corresponding to the first customer support session; determine that an event has occurred by processing the customer support count profile; and provide information about the event and/or the customer support count profile to an event console.