Patent Document ID: 10140578
Application ID: 14216675
Patent Status: 1

Claim One:
1. A computer-implemented method of managing questions and answers on a computer-hosted service, the computer-implemented method being executed by a computing device executing programmed instructions stored in a memory and comprising: the computing device receiving electronic text based tax question and answer pairings stored in a database; the computing device inputting the electronic text based tax question and answer pairings into a content model; the computing device executing programmed instructions of the content model and generating respective content scores for respective tax question and answer pairings, each content score comprising a number within a pre-defined range, wherein one end of the pre-defined range corresponds to product content and another end of the pre-defined range corresponds to general tax content; the computing device separating the electronic text based tax question and answer pairings into product question and answer pairings and general tax question and answer pairings based on respective content scores generated by execution of the content model; and after respective product question and answer pairings and general tax question and answer pairings have been determined, the computing device providing access to the product question and answer pairings to a first group of users through respective networks in response to respective browser requests by respective computing devices of respective users of the first group of users such that the product question and answer pairings are presented through respective displays of respective computing devices of respective users of the first group of users, and providing access to the general tax question and answer pairings to a second group of users, different from the first group of users, through respective networks in response to respective browser request by respective users of the second group of users such that the second group of product question and answer pairings are presented through respective displays of respective computing devices of respective users of the second group of users.