Patent Document ID: 9852232
Application ID: 14074771
Patent Status: 1

Claim One:
1. A method for generating event trees, the method comprising: receiving, by one or more computer processors, one or more events occurring within a networked computing environment; generating, by the one or more computer processors, an event tree including the received one or more events; comparing, by the one or more computer processors, the generated event tree with a plurality of event trees stored in a database, wherein comparing the generated event tree with the plurality of event trees stored in a database includes determining, by the one or more computer processors, the generated event tree includes a top event, a middle event, and a root event; comparing, by the one or more computer processors, the top event, the middle event, and the root event of the generated event tree with the plurality of event trees stored in the database, the plurality of event trees each including at least a top event, a middle event, and a root event; assigning, by the one or more computer processors, based, at least in part, on the comparing, a probability to the generated event tree, wherein the probability indicates a likelihood of the generated event tree occurring within the networked computing environment and wherein if the top event, the middle event, and the root event of the generated event tree matches the top event, the middle event, and the root event of at least one of the plurality of event trees, the assigned probability is a highest probability; and determining, by the one or more computer processors, based, at least in part, on the assigned probability, an incident ticket within the networked computing environment corresponding to the generated event tree, wherein the incident ticket contains information about at least one technical support action.