Patent Document ID: 8583434
Application ID: 12011649
Patent Status: 1

Claim One:
1. A method for analyzing verbal communication, the method comprising acts of: (A) producing an electronic recording of a plurality of conversations, each of the plurality of conversations comprising a plurality of words spoken by one or more individuals; (B) processing the electronic recording to identify a plurality of word alternatives for each of the spoken words, each of the plurality of word alternatives being identified by comparing a portion of the electronic recording to a lexicon, each of the plurality of word alternatives being assigned a corresponding probability of correctly identifying a spoken word; (C) loading the word alternatives and the corresponding probabilities to an electronic file storage for analysis, at least two of the loaded word alternatives being for a particular spoken word, a first word alternative of the at least two loaded word alternatives being assigned a lower probability of correctly identifying the particular spoken word than another word alternative of the at least two loaded word alternatives; and (D) examining the word alternatives and the corresponding probabilities loaded in the act (C) in the aggregate to determine at least one characteristic of the plurality of conversations other than a word alternative having a highest probability of correctly identifying a spoken word.