Patent Document ID: 8687792
Application ID: 10830599
Patent Status: 1

Claim One:
1. A method for dialog management within a call handling system, comprising: initiating, by a computer executing machine readable instructions stored on a non-transitory computer readable medium, a dialog between a contact and an operator; monitoring, by the computer executing machine readable instructions stored on the non-transitory computer readable medium, dialog attributes including generating a dialog attribute score for each dialog attribute; presenting, by the computer executing machine readable instructions stored on the non-transitory computer readable medium, an instantaneous value of at least one of the dialog attributes on an operator display; and effecting, by the computer executing machine readable instructions stored on the non-transitory computer readable medium, a dialog rule in response to the dialog attribute scores; wherein the monitoring includes, identifying computational resources required to calculate each of the dialog attribute scores; generating dialog attribute scores hierarchically beginning with the dialog attribute score requiring a least amount of computational resources; and stopping generation of the dialog attribute scores once the combined dialog attribute score exceeds a predetermined threshold.