Patent Document ID: 9769098
Application ID: 14557325
Patent Status: 1

Claim One:
1. A system for analyzing on-line behavior patterns within an Internet forum in which a plurality of users using respective computers post respective on-line messages to a host computer such that participants can view the on-line message posted to the host computer, the system comprising: a host computer comprising at least one processor and is communicatively coupled to respective computers of a plurality of participants of an Internet forum through respective networks, wherein plurality of participants post respective on-line messages to the host computer for viewing by all of the participants; a data capture module executing on or associated with the host computer, the data capture module being operable to generate or identify data associated with an on-line message created by a participant of the Internet forum and posted to the host computer; an on-line behavior module executing on or associated with the host computer, the on-line behavior module being operable to determine an understanding or description of the data at least by analyzing the data generated or identified by the data capture module based in part or in whole upon a lexicon or a syntax associated with the data relative to one or more pre-determined on-line behavior criteria; an intelligent logic subsystem stored at least partially in memory of the host computer, the intelligent logic subsystem being configured to improve accuracy of determining, at the on-line behavior module executing on or associated with the host computer, the understanding or description of the data into improved understanding or description at least by increasing independence or by decreasing inter-dependency of the one or more pre-determined on-line behavior criteria; an analysis module executing on or associated with the host computer, the analysis module being operable to designate the on-line message as a helpful message positively contributing to the Internet forum to address an issue related to a product or service of developers operating the host computer and discussed on the Internet forum based at least in part upon the improved understanding or description of the data and results of analyzing the data, and to generate one or more recommended actions in response to the helpful message based in part or in whole upon execution results of the on-line behavior module; an action module executing on or associated with the host computer, the action module being operable to determine an on-line behavior of the participant and to report a result generated by the on-line behavior module or the analysis module to a human moderator of the Internet forum to determine a final action from the one or more recommended actions to award the participant of the on-line message; and a post-action module executing on or associated with the host computer, the post-action module being operable to deliver a public announcement or message to the Internet forum for the final action that awards the participant of the on-line message to encourage the participant for positive contribution to the Internet forum.