Patent Document ID: 20100017350
Application ID: 12556275
Patent Status: 0

Claim One:
1. A method, performed on a data processing system comprising a memory and a data processor coupled to the memory, of automatically structuring free form problem ticket data for facilitating technical assistance for one or more information technology (IT) operations, comprising the steps of: obtaining free form problem ticket data; segmenting the data; storing the segmented data; manually labeling a portion of the segmented data; using the labeled data to generate an annotation model; using the annotation model to automatically label a portion of unlabeled segmented data, wherein the portion of the unlabeled segmented data is labeled in accordance with one or more information structure types; storing the automatically labeled data; and structuring the stored data in a format, wherein the format facilitates technical assistance for one or more IT operations; wherein one or more of the above steps are performed, at least in part, on the data processing system.