Patent Document ID: 20140211933
Application ID: 14086944
Patent Status: 0

Claim One:
1. A method for monitoring and visualizing contact center performance via a graphical user interface, comprising: identifying, by a processor, a plurality of contact center metrics; identifying, by the processor, predicted values for the plurality of contact center metrics; displaying, by the processor, a reference geometric object having a plurality of vertices representing the predicted values for the plurality of contact center metrics; determining, by the processor, actual values for the plurality of contact center metrics; overlaying over the display of the reference geometric object, a display of a current geometric object, the current geometric object having a plurality of vertices representing the actual values for the plurality of contact center metrics, wherein in displaying the current geometric object, a display position of a particular vertex of the current geometric object representing a particular contact center metric deviates from a display position of a corresponding vertex of the reference geometric object representing the particular contact center metric if the actual value for the particular contact center metric deviates from the predicted value for the particular contact center metric, and the display position of the particular vertex of the current geometric object corresponds to the display position of the corresponding vertex of the reference geometric object if the actual value for the particular contact center metric is equal to the predicted value for the particular contact center metric.