Patent Document ID: 20030187655
Application ID: 10403350
Patent Status: 0

Claim One:
1. A method for enabling a user to employ a voice response (VR) management application accessible from a remote location by the user, to interact with a VR system through the VR management application, wherein the VR system provides audio command prompts to which appropriate responses must be made in order for the user to successfully interact with the VR system, to achieve a desired interaction with the VR system, the method comprising the steps of: (a) establishing a logical connection between the user and the remote location; (b) teaching the VR management application how to recognize and respond to the audio command prompts issued by the VR system, such that the recognition is based on a comparison of an audio command prompt received by the VR management application with stored signatures, each stored signature being based on at least a unique portion of each command prompt likely to be issued by the VR system; and (c) using the VR management application, automatically performing the following steps to enable the user to achieve the desired interaction: (i) establishing a logical connection between the VR management application and the VR system; (ii) receiving an audio signal from the VR system over the logical connection; (iii) comparing the audio signal that was received with each stored signature, to identify the command prompt being issued by the VR system; (iv) providing any required response corresponding to the command prompt issued by the VR system; and (v) repeating the steps of subparagraphs (ii)-(iv) until the desired interaction between the user and the VR system through the VR management application has been achieved.