text
stringlengths
13
368
topics
sequence
topics-suggestion
sequence
topics-suggestion-metadata
dict
sentiment
sequence
sentiment-suggestion
stringclasses
1 value
sentiment-suggestion-metadata
dict
external_id
stringclasses
0 values
metadata
stringclasses
0 values
How do I locate my card?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I still have not received my new card, I ordered over a week ago.
null
[ "order_physical_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I ordered a card but it has not arrived. Help please!
null
[ "card_arrival", "order_physical_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Is there a way to know when my card will arrive?
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
My card has not arrived yet.
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
When will I get my card?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Do you know if there is a tracking number for the new card you sent me?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
i have not received my card
null
[ "transfer_not_received_by_recipient" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
still waiting on that card
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Is it normal to have to wait over a week for my new card?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I track my card?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How long does a card delivery take?
null
[ "card_arrival", "card_delivery_estimate", "transfer_timing" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I still don't have my card after 2 weeks. What should I do?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
still waiting on my new card
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I am still waiting for my card after 1 week. Is this ok?
null
[ "pending_card_payment" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?
null
[ "balance_not_updated_after_bank_transfer", "card_arrival", "top_up_by_bank_transfer_charge" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I've been waiting longer than expected for my card.
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Why hasn't my card been delivered?
null
[ "card_arrival", "card_not_working", "transfer_not_received_by_recipient" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where is my new card? I have been waiting a week!
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
My card still hasn't arrived after 2 weeks. Is it lost?
null
[ "card_arrival", "lost_or_stolen_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I did not get my card yet, is it lost?
null
[ "lost_or_stolen_card", "lost_or_stolen_phone" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Status of the card I ordered.
null
[ "order_physical_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How long should my new card take to arrive?
null
[ "card_arrival", "transfer_timing" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I ordered my card 2 weeks ago and it still isn't here? What do I do?
null
[ "order_physical_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
My card has not arrived yet, where is it?
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What is the tracking number for my card that was mailed?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I think something went wrong with my card delivery as I haven't received it yet.
null
[ "card_arrival", "card_payment_wrong_exchange_rate", "wrong_amount_of_cash_received" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I'm still waiting for delivery of my new card, why is it taking so long?
null
[ "card_arrival", "transfer_timing" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I ordered a card a week ago, and it's still not here. What do I do?
null
[ "order_physical_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
i want to track the card you sent
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
My card hasn't arrived yet.
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I was expecting my new card and am wondering why I haven't received it yet?
null
[ "why_verify_identity" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I know when my card will arrive?
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I'm still waiting on my card to be delivered.
null
[ "card_arrival" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Does the card you sent have a way to track to it?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I ordered a card and I still haven't received it. It's been two weeks. What can I do?
null
[ "order_physical_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I'm starting to think my card is lost because it still hasn't arrived, can you help?
null
[ "card_arrival", "lost_or_stolen_card", "lost_or_stolen_phone" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Is there tracking info available?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What is the tracking number for the card you sent?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where is the tracking number for the card you sent me?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Why won't my card show up on the app?
null
[ "card_not_working", "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I would like to reactivate my card.
null
[ "activate_my_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where do I link the new card?
null
[ "card_linking", "change_pin" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I have received my card, can you help me put it in the app?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link a card that I already have?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I received my new card, but I don't see it in the app anywhere. What do I do?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I re-add a card to the app?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I add the card to my account?
null
[ "transfer_into_account" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can I put my old card back into the system? I just found it/
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I have one of your cards already, how do I link it?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link a new card?
null
[ "card_linking", "change_pin" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can I link an existing card?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link one your card if I have one already?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I add a card to the app?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can I link my new card?
null
[ "card_linking", "change_pin" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Hello, I found the card I misplaced and I need to reactive it, how do I do that?
null
[]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can you tell me how to link one of your cards that I already have?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I view the card I received in the app?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where on the website do I go to link my card?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I found my card, can I add it to the app?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link to my credit card with you?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I've received my card so now I need to know how to sync it to the app.
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I found my card, I would like to reactivate it.
null
[ "activate_my_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link this new card?
null
[ "card_linking", "change_pin" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can I reactivate my lost card that I found this morning in my jacket pocket?
null
[ "lost_or_stolen_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
how do I link an already existing card?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
The app doesn't show the card I received.
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
how do I link a card I already have?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I would like to link my card. How do I do it?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can you please show me where I can find the location to link my card?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where do I go if I want to link my new card?
null
[ "card_linking", "change_pin" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Is there a way to make my old card usable with the app?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can I reactivate a card I thought I lost?
null
[ "activate_my_card", "lost_or_stolen_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link my card
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where do I need to go in the app to enter my card info?
null
[ "exchange_via_app" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?
null
[ "exchange_via_app", "lost_or_stolen_card", "lost_or_stolen_phone" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.
null
[ "activate_my_card" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I already have one of your cards, how do I link them?
null
[ "card_linking" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I link my replacement card?
null
[ "card_linking", "change_pin" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can I link another card to my account?
null
[ "card_linking", "transfer_into_account" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
I need to know your exchange rates.
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What exchange rates do you offer?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How did you come up with your exchange rates?
null
[ "card_payment_wrong_exchange_rate", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where do you guys acquire your exchange rate?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How do I find the exchange rate?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What are your international exchange rates?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How often do your exchange rates change
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Please advise what is the exchange rate
null
[ "card_payment_wrong_exchange_rate", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
How are exchange rates calculated?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
what are exchange rates based on
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
what are exchange rates
null
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What are the most current exchange rates?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can you explain your exchange rate policy to me?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Is it a good time to exchange?
null
[ "transfer_timing" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What is the exchange rate like on this app?
null
[ "exchange_rate", "exchange_via_app", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Do you have a list of exchange rates?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Can you tell me where you get your exchange rates?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Will I get a curreng foreign exchange rate?
null
[ "exchange_rate", "supported_cards_and_currencies", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
What currencies is an exchange rate calculated in?
null
[ "exchange_rate", "supported_cards_and_currencies", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null
Where do you get your exchange rates from?
null
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": null, "agent": null }
null
positive
{ "type": null, "score": null, "agent": null }
null
null

Dataset Card for setfit_tutorial

This dataset has been created with Argilla.

As shown in the sections below, this dataset can be loaded into Argilla as explained in Load with Argilla, or used directly with the datasets library in Load with datasets.

Dataset Summary

This dataset contains:

  • A dataset configuration file conforming to the Argilla dataset format named argilla.yaml. This configuration file will be used to configure the dataset when using the FeedbackDataset.from_huggingface method in Argilla.

  • Dataset records in a format compatible with HuggingFace datasets. These records will be loaded automatically when using FeedbackDataset.from_huggingface and can be loaded independently using the datasets library via load_dataset.

  • The annotation guidelines that have been used for building and curating the dataset, if they've been defined in Argilla.

Load with Argilla

To load with Argilla, you'll just need to install Argilla as pip install argilla --upgrade and then use the following code:

import argilla as rg

ds = rg.FeedbackDataset.from_huggingface("nataliaElv/setfit_tutorial")

Load with datasets

To load this dataset with datasets, you'll just need to install datasets as pip install datasets --upgrade and then use the following code:

from datasets import load_dataset

ds = load_dataset("nataliaElv/setfit_tutorial")

Supported Tasks and Leaderboards

This dataset can contain multiple fields, questions and responses so it can be used for different NLP tasks, depending on the configuration. The dataset structure is described in the Dataset Structure section.

There are no leaderboards associated with this dataset.

Languages

[More Information Needed]

Dataset Structure

Data in Argilla

The dataset is created in Argilla with: fields, questions, suggestions, and guidelines.

The fields are the dataset records themselves, for the moment just text fields are suppported. These are the ones that will be used to provide responses to the questions.

Field Name Title Type Required Markdown
text Text TextField True False

The questions are the questions that will be asked to the annotators. They can be of different types, such as rating, text, single choice, or multiple choice.

Question Name Title Type Required Description Values/Labels
topics Select the topic(s) of the request MultiLabelQuestion True N/A ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal']
sentiment What is the sentiment of the message? LabelQuestion True N/A ['positive', 'neutral', 'negative']

✨ NEW Additionally, we also have suggestions, which are linked to the existing questions, and so on, named appending "-suggestion" and "-suggestion-metadata" to those, containing the value/s of the suggestion and its metadata, respectively. So on, the possible values are the same as in the table above.

Finally, the guidelines are just a plain string that can be used to provide instructions to the annotators. Find those in the annotation guidelines section.

Data Instances

An example of a dataset instance in Argilla looks as follows:

{
    "external_id": null,
    "fields": {
        "text": "How do I locate my card?"
    },
    "id": null,
    "metadata": {},
    "responses": [],
    "suggestions": [
        {
            "agent": null,
            "question_id": null,
            "question_name": "topics",
            "score": null,
            "type": null,
            "value": []
        },
        {
            "agent": null,
            "question_id": null,
            "question_name": "sentiment",
            "score": null,
            "type": null,
            "value": "positive"
        }
    ]
}

While the same record in HuggingFace datasets looks as follows:

{
    "external_id": null,
    "metadata": null,
    "sentiment": null,
    "sentiment-suggestion": "positive",
    "sentiment-suggestion-metadata": {
        "agent": null,
        "score": null,
        "type": null
    },
    "text": "How do I locate my card?",
    "topics": null,
    "topics-suggestion": [],
    "topics-suggestion-metadata": {
        "agent": null,
        "score": null,
        "type": null
    }
}

Data Fields

Among the dataset fields, we differentiate between the following:

  • Fields: These are the dataset records themselves, for the moment just text fields are suppported. These are the ones that will be used to provide responses to the questions.

    • text is of type TextField.
  • Questions: These are the questions that will be asked to the annotators. They can be of different types, such as RatingQuestion, TextQuestion, LabelQuestion, MultiLabelQuestion, and RankingQuestion.

    • topics is of type MultiLabelQuestion with the following allowed values ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal'].
    • sentiment is of type LabelQuestion with the following allowed values ['positive', 'neutral', 'negative'].
  • ✨ NEW Suggestions: As of Argilla 1.13.0, the suggestions have been included to provide the annotators with suggestions to ease or assist during the annotation process. Suggestions are linked to the existing questions, are always optional, and contain not just the suggestion itself, but also the metadata linked to it, if applicable.

    • (optional) topics-suggestion is of type multi_label_selection with the following allowed values ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal'].
    • (optional) sentiment-suggestion is of type label_selection with the following allowed values ['positive', 'neutral', 'negative'].

Additionally, we also have one more field which is optional and is the following:

  • external_id: This is an optional field that can be used to provide an external ID for the dataset record. This can be useful if you want to link the dataset record to an external resource, such as a database or a file.

Data Splits

The dataset contains a single split, which is train.

Dataset Creation

Curation Rationale

[More Information Needed]

Source Data

Initial Data Collection and Normalization

[More Information Needed]

Who are the source language producers?

[More Information Needed]

Annotations

Annotation guidelines

[More Information Needed]

Annotation process

[More Information Needed]

Who are the annotators?

[More Information Needed]

Personal and Sensitive Information

[More Information Needed]

Considerations for Using the Data

Social Impact of Dataset

[More Information Needed]

Discussion of Biases

[More Information Needed]

Other Known Limitations

[More Information Needed]

Additional Information

Dataset Curators

[More Information Needed]

Licensing Information

[More Information Needed]

Citation Information

[More Information Needed]

Contributions

[More Information Needed]

Downloads last month
0
Edit dataset card