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---|---|---|---|---|---|---|---|---|
How do I locate my card? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3796856999397278,
"agent": null
} | null | {} |
I still have not received my new card, I ordered over a week ago. | [] | [
"order_physical_card"
] | {
"type": null,
"score": [
0.04399328678846359
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3526892364025116,
"agent": null
} | null | {} |
I ordered a card but it has not arrived. Help please! | [] | [
"card_arrival",
"order_physical_card"
] | {
"type": null,
"score": [
0.043122798204422,
0.04754560440778732
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35977256298065186,
"agent": null
} | null | {} |
Is there a way to know when my card will arrive? | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.07844632863998413
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.423103004693985,
"agent": null
} | null | {} |
My card has not arrived yet. | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.09386485069990158
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3776002526283264,
"agent": null
} | null | {} |
When will I get my card? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4305824041366577,
"agent": null
} | null | {} |
Do you know if there is a tracking number for the new card you sent me? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37595662474632263,
"agent": null
} | null | {} |
i have not received my card | [] | [
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": [
0.040816303342580795
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37795940041542053,
"agent": null
} | null | {} |
still waiting on that card | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4039393961429596,
"agent": null
} | null | {} |
Is it normal to have to wait over a week for my new card? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3555730879306793,
"agent": null
} | null | {} |
How do I track my card? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3796329200267792,
"agent": null
} | null | {} |
How long does a card delivery take? | [] | [
"card_arrival",
"card_delivery_estimate",
"transfer_timing"
] | {
"type": null,
"score": [
0.05576562508940697,
0.037375401705503464,
0.043496813625097275
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35470345616340637,
"agent": null
} | null | {} |
I still don't have my card after 2 weeks. What should I do? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3530338406562805,
"agent": null
} | null | {} |
still waiting on my new card | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.40730178356170654,
"agent": null
} | null | {} |
I am still waiting for my card after 1 week. Is this ok? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4213544726371765,
"agent": null
} | null | {} |
I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? | [] | [
"balance_not_updated_after_bank_transfer",
"card_arrival",
"top_up_by_bank_transfer_charge"
] | {
"type": null,
"score": [
0.03769996762275696,
0.03494125232100487,
0.04277762025594711
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4260188937187195,
"agent": null
} | null | {} |
I've been waiting longer than expected for my card. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4032135307788849,
"agent": null
} | null | {} |
Why hasn't my card been delivered? | [] | [
"card_arrival",
"card_not_working",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": [
0.03939769044518471,
0.026169847697019577,
0.029000001028180122
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3805493414402008,
"agent": null
} | null | {} |
Where is my new card? I have been waiting a week! | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.03052612580358982
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4119930565357208,
"agent": null
} | null | {} |
My card still hasn't arrived after 2 weeks. Is it lost? | [] | [
"card_arrival",
"lost_or_stolen_card"
] | {
"type": null,
"score": [
0.02775931917130947,
0.0287533737719059
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3567262589931488,
"agent": null
} | null | {} |
I did not get my card yet, is it lost? | [] | [
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": [
0.05086272209882736,
0.031558796763420105
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3344186842441559,
"agent": null
} | null | {} |
Status of the card I ordered. | [] | [
"order_physical_card"
] | {
"type": null,
"score": [
0.11675635725259781
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4249321222305298,
"agent": null
} | null | {} |
How long should my new card take to arrive? | [] | [
"card_arrival",
"transfer_timing"
] | {
"type": null,
"score": [
0.07171738892793655,
0.048292119055986404
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3886463940143585,
"agent": null
} | null | {} |
I ordered my card 2 weeks ago and it still isn't here? What do I do? | [] | [
"order_physical_card"
] | {
"type": null,
"score": [
0.04511575400829315
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37484216690063477,
"agent": null
} | null | {} |
My card has not arrived yet, where is it? | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.09507816284894943
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3834203779697418,
"agent": null
} | null | {} |
What is the tracking number for my card that was mailed? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38179317116737366,
"agent": null
} | null | {} |
I think something went wrong with my card delivery as I haven't received it yet. | [] | [
"card_arrival",
"card_payment_wrong_exchange_rate",
"wrong_amount_of_cash_received"
] | {
"type": null,
"score": [
0.029655899852514267,
0.03683662414550781,
0.04263322427868843
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3616556227207184,
"agent": null
} | null | {} |
I'm still waiting for delivery of my new card, why is it taking so long? | [] | [
"card_arrival",
"transfer_timing"
] | {
"type": null,
"score": [
0.03528362885117531,
0.028647856786847115
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3714747428894043,
"agent": null
} | null | {} |
I ordered a card a week ago, and it's still not here. What do I do? | [] | [
"order_physical_card"
] | {
"type": null,
"score": [
0.04387114197015762
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37136146426200867,
"agent": null
} | null | {} |
i want to track the card you sent | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3868599534034729,
"agent": null
} | null | {} |
My card hasn't arrived yet. | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.08558579534292221
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3852667510509491,
"agent": null
} | null | {} |
I was expecting my new card and am wondering why I haven't received it yet? | [] | [
"why_verify_identity"
] | {
"type": null,
"score": [
0.030719423666596413
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3556385636329651,
"agent": null
} | null | {} |
How do I know when my card will arrive? | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.09505731612443924
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.42593124508857727,
"agent": null
} | null | {} |
I'm still waiting on my card to be delivered. | [] | [
"card_arrival"
] | {
"type": null,
"score": [
0.04112058877944946
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3905450999736786,
"agent": null
} | null | {} |
Does the card you sent have a way to track to it? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3592930734157562,
"agent": null
} | null | {} |
I ordered a card and I still haven't received it. It's been two weeks. What can I do? | [] | [
"order_physical_card"
] | {
"type": null,
"score": [
0.030845994129776955
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3571799695491791,
"agent": null
} | null | {} |
I'm starting to think my card is lost because it still hasn't arrived, can you help? | [] | [
"lost_or_stolen_card"
] | {
"type": null,
"score": [
0.03738370165228844
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3402279317378998,
"agent": null
} | null | {} |
Is there tracking info available? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37005457282066345,
"agent": null
} | null | {} |
What is the tracking number for the card you sent? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38218390941619873,
"agent": null
} | null | {} |
Where is the tracking number for the card you sent me? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3740905523300171,
"agent": null
} | null | {} |
Why won't my card show up on the app? | [] | [
"card_not_working",
"exchange_via_app"
] | {
"type": null,
"score": [
0.034683480858802795,
0.11322855204343796
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3938237428665161,
"agent": null
} | null | {} |
I would like to reactivate my card. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.06564632803201675
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4108002781867981,
"agent": null
} | null | {} |
Where do I link the new card? | [] | [
"card_linking",
"change_pin"
] | {
"type": null,
"score": [
0.10832653939723969,
0.028951585292816162
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3569026291370392,
"agent": null
} | null | {} |
I have received my card, can you help me put it in the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.14904630184173584
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.40478095412254333,
"agent": null
} | null | {} |
How do I link a card that I already have? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.20109660923480988
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3514435291290283,
"agent": null
} | null | {} |
I received my new card, but I don't see it in the app anywhere. What do I do? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.10003463178873062
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3735180199146271,
"agent": null
} | null | {} |
How do I re-add a card to the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.11569490283727646
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3507215976715088,
"agent": null
} | null | {} |
How do I add the card to my account? | [] | [
"transfer_into_account"
] | {
"type": null,
"score": [
0.08665728569030762
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37376078963279724,
"agent": null
} | null | {} |
Can I put my old card back into the system? I just found it/ | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35445746779441833,
"agent": null
} | null | {} |
I have one of your cards already, how do I link it? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.1505543440580368
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38728663325309753,
"agent": null
} | null | {} |
How do I link a new card? | [] | [
"card_linking",
"change_pin"
] | {
"type": null,
"score": [
0.1821090131998062,
0.03262750804424286
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35934019088745117,
"agent": null
} | null | {} |
Can I link an existing card? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.17845959961414337
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35270220041275024,
"agent": null
} | null | {} |
How do I link one your card if I have one already? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.1234457790851593
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37985339760780334,
"agent": null
} | null | {} |
How do I add a card to the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.14655867218971252
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37617021799087524,
"agent": null
} | null | {} |
Can I link my new card? | [] | [
"card_linking",
"change_pin"
] | {
"type": null,
"score": [
0.14606544375419617,
0.034108880907297134
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3592444062232971,
"agent": null
} | null | {} |
Hello, I found the card I misplaced and I need to reactive it, how do I do that? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4505824148654938,
"agent": null
} | null | {} |
Can you tell me how to link one of your cards that I already have? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.13660138845443726
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3629872500896454,
"agent": null
} | null | {} |
How do I view the card I received in the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.1250891089439392
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3740321397781372,
"agent": null
} | null | {} |
Where on the website do I go to link my card? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.1457063853740692
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3805665671825409,
"agent": null
} | null | {} |
I found my card, can I add it to the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.13682018220424652
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.387276291847229,
"agent": null
} | null | {} |
How do I link to my credit card with you? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.08384178578853607
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.40842294692993164,
"agent": null
} | null | {} |
I've received my card so now I need to know how to sync it to the app. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.1095435619354248
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3592824339866638,
"agent": null
} | null | {} |
I found my card, I would like to reactivate it. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.05736324191093445
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42398664355278015,
"agent": null
} | null | {} |
How do I link this new card? | [] | [
"card_linking",
"change_pin"
] | {
"type": null,
"score": [
0.1510358452796936,
0.03016255982220173
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36602550745010376,
"agent": null
} | null | {} |
Can I reactivate my lost card that I found this morning in my jacket pocket? | [] | [
"lost_or_stolen_card"
] | {
"type": null,
"score": [
0.02726025879383087
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.35312607884407043,
"agent": null
} | null | {} |
how do I link an already existing card? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.15414294600486755
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3513490557670593,
"agent": null
} | null | {} |
The app doesn't show the card I received. | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.10539943724870682
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3632402718067169,
"agent": null
} | null | {} |
how do I link a card I already have? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.20673996210098267
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.35336560010910034,
"agent": null
} | null | {} |
I would like to link my card. How do I do it? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.23830373585224152
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.36739063262939453,
"agent": null
} | null | {} |
Can you please show me where I can find the location to link my card? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.0771774873137474
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37881600856781006,
"agent": null
} | null | {} |
Where do I go if I want to link my new card? | [] | [
"card_linking",
"change_pin"
] | {
"type": null,
"score": [
0.12284217774868011,
0.02695692703127861
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3658158481121063,
"agent": null
} | null | {} |
Is there a way to make my old card usable with the app? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.11800838261842728
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.335837185382843,
"agent": null
} | null | {} |
Can I reactivate a card I thought I lost? | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.040698859840631485
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3709176480770111,
"agent": null
} | null | {} |
How do I link my card | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.23837986588478088
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3686967194080353,
"agent": null
} | null | {} |
Where do I need to go in the app to enter my card info? | [] | [
"exchange_via_app"
] | {
"type": null,
"score": [
0.12418738752603531
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38155460357666016,
"agent": null
} | null | {} |
I have found my lost or stolen card. Is there a way I can link the card with my account through my app again? | [] | [
"exchange_via_app",
"lost_or_stolen_card",
"lost_or_stolen_phone"
] | {
"type": null,
"score": [
0.07419426739215851,
0.05113335698843002,
0.04103810712695122
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37157565355300903,
"agent": null
} | null | {} |
Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket. | [] | [
"activate_my_card"
] | {
"type": null,
"score": [
0.03554896265268326
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.391304075717926,
"agent": null
} | null | {} |
I already have one of your cards, how do I link them? | [] | [
"card_linking"
] | {
"type": null,
"score": [
0.14884231984615326
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.36546772718429565,
"agent": null
} | null | {} |
How do I link my replacement card? | [] | [
"card_linking",
"change_pin"
] | {
"type": null,
"score": [
0.12045866250991821,
0.031790804117918015
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3488020896911621,
"agent": null
} | null | {} |
Can I link another card to my account? | [] | [
"card_linking",
"transfer_into_account"
] | {
"type": null,
"score": [
0.08291518688201904,
0.054135147482156754
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35627225041389465,
"agent": null
} | null | {} |
I need to know your exchange rates. | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.188825324177742,
0.030390240252017975
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4115801453590393,
"agent": null
} | null | {} |
What exchange rates do you offer? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.026532405987381935,
0.19785992801189423,
0.02845137007534504
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41443467140197754,
"agent": null
} | null | {} |
How did you come up with your exchange rates? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02736799046397209,
0.17636726796627045,
0.040504418313503265
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4114339351654053,
"agent": null
} | null | {} |
Where do you guys acquire your exchange rate? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.026189807802438736,
0.14837568998336792,
0.027485353872179985
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4234415292739868,
"agent": null
} | null | {} |
How do I find the exchange rate? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.25969985127449036,
0.035740599036216736
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4461766183376312,
"agent": null
} | null | {} |
What are your international exchange rates? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12494728714227676,
0.026229284703731537
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43481308221817017,
"agent": null
} | null | {} |
How often do your exchange rates change | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11655275523662567,
0.02940567396581173
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3984549343585968,
"agent": null
} | null | {} |
Please advise what is the exchange rate | [] | [
"card_payment_wrong_exchange_rate",
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.032821640372276306,
0.026451779529452324,
0.30984029173851013,
0.0462699756026268
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43281272053718567,
"agent": null
} | null | {} |
How are exchange rates calculated? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.027252458035945892,
0.2388119250535965,
0.034054480493068695
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42610040307044983,
"agent": null
} | null | {} |
what are exchange rates based on | [] | [
"card_payment_wrong_exchange_rate",
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.0292842797935009,
0.03264857456088066,
0.27916261553764343,
0.041501324623823166
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.448575884103775,
"agent": null
} | null | {} |
what are exchange rates | [] | [
"card_payment_wrong_exchange_rate",
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.03096877783536911,
0.0385311059653759,
0.30525684356689453,
0.041411396116018295
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44754093885421753,
"agent": null
} | null | {} |
What are the most current exchange rates? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.17626424133777618,
0.03318697214126587
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41837161779403687,
"agent": null
} | null | {} |
Can you explain your exchange rate policy to me? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.1816229373216629,
0.0380406379699707
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41675886511802673,
"agent": null
} | null | {} |
Is it a good time to exchange? | [] | [
"exchange_charge",
"transfer_timing"
] | {
"type": null,
"score": [
0.0312851183116436,
0.030317284166812897
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.38477373123168945,
"agent": null
} | null | {} |
What is the exchange rate like on this app? | [] | [
"exchange_rate",
"exchange_via_app",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.10451380908489227,
0.06396010518074036,
0.030192967504262924
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.395376980304718,
"agent": null
} | null | {} |
Do you have a list of exchange rates? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02777131460607052,
0.1851772516965866,
0.02682255581021309
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42207738757133484,
"agent": null
} | null | {} |
Can you tell me where you get your exchange rates? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02729567512869835,
0.17934595048427582,
0.02774643711745739
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4224686920642853,
"agent": null
} | null | {} |
Will I get a curreng foreign exchange rate? | [] | [
"exchange_rate",
"fiat_currency_support",
"supported_cards_and_currencies",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11590038239955902,
0.026295142248272896,
0.056599512696266174,
0.026700783520936966
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39251086115837097,
"agent": null
} | null | {} |
What currencies is an exchange rate calculated in? | [] | [
"exchange_rate",
"fiat_currency_support",
"supported_cards_and_currencies",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.19888000190258026,
0.027109835296869278,
0.05584140494465828,
0.03677861765027046
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4532162845134735,
"agent": null
} | null | {} |
Where do you get your exchange rates from? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02840416692197323,
0.16718193888664246,
0.029673907905817032
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4369249939918518,
"agent": null
} | null | {} |
Dataset Card for banking77_topic_and_sentiment
This dataset has been created with Argilla.
As shown in the sections below, this dataset can be loaded into Argilla as explained in Load with Argilla, or used directly with the datasets
library in Load with datasets
.
Dataset Summary
This dataset contains:
A dataset configuration file conforming to the Argilla dataset format named
argilla.yaml
. This configuration file will be used to configure the dataset when using theFeedbackDataset.from_huggingface
method in Argilla.Dataset records in a format compatible with HuggingFace
datasets
. These records will be loaded automatically when usingFeedbackDataset.from_huggingface
and can be loaded independently using thedatasets
library viaload_dataset
.The annotation guidelines that have been used for building and curating the dataset, if they've been defined in Argilla.
Load with Argilla
To load with Argilla, you'll just need to install Argilla as pip install argilla --upgrade
and then use the following code:
import argilla as rg
ds = rg.FeedbackDataset.from_huggingface("nataliaElv/banking77_topic_and_sentiment")
Load with datasets
To load this dataset with datasets
, you'll just need to install datasets
as pip install datasets --upgrade
and then use the following code:
from datasets import load_dataset
ds = load_dataset("nataliaElv/banking77_topic_and_sentiment")
Supported Tasks and Leaderboards
This dataset can contain multiple fields, questions and responses so it can be used for different NLP tasks, depending on the configuration. The dataset structure is described in the Dataset Structure section.
There are no leaderboards associated with this dataset.
Languages
[More Information Needed]
Dataset Structure
Data in Argilla
The dataset is created in Argilla with: fields, questions, suggestions, metadata, vectors, and guidelines.
The fields are the dataset records themselves, for the moment just text fields are supported. These are the ones that will be used to provide responses to the questions.
Field Name | Title | Type | Required | Markdown |
---|---|---|---|---|
text | Text | text | True | False |
The questions are the questions that will be asked to the annotators. They can be of different types, such as rating, text, label_selection, multi_label_selection, or ranking.
Question Name | Title | Type | Required | Description | Values/Labels |
---|---|---|---|---|---|
topics | Select the topic(s) of the request | multi_label_selection | True | N/A | ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal'] |
sentiment | What is the sentiment of the message? | label_selection | True | N/A | ['positive', 'neutral', 'negative'] |
The suggestions are human or machine generated recommendations for each question to assist the annotator during the annotation process, so those are always linked to the existing questions, and named appending "-suggestion" and "-suggestion-metadata" to those, containing the value/s of the suggestion and its metadata, respectively. So on, the possible values are the same as in the table above, but the column name is appended with "-suggestion" and the metadata is appended with "-suggestion-metadata".
The metadata is a dictionary that can be used to provide additional information about the dataset record. This can be useful to provide additional context to the annotators, or to provide additional information about the dataset record itself. For example, you can use this to provide a link to the original source of the dataset record, or to provide additional information about the dataset record itself, such as the author, the date, or the source. The metadata is always optional, and can be potentially linked to the metadata_properties
defined in the dataset configuration file in argilla.yaml
.
Metadata Name | Title | Type | Values | Visible for Annotators |
---|
The guidelines, are optional as well, and are just a plain string that can be used to provide instructions to the annotators. Find those in the annotation guidelines section.
Data Instances
An example of a dataset instance in Argilla looks as follows:
{
"external_id": null,
"fields": {
"text": "How do I locate my card?"
},
"metadata": {},
"responses": [],
"suggestions": [
{
"agent": null,
"question_name": "sentiment",
"score": 0.3796856930561149,
"type": null,
"value": "positive"
}
],
"vectors": {}
}
While the same record in HuggingFace datasets
looks as follows:
{
"external_id": null,
"metadata": "{}",
"sentiment": [],
"sentiment-suggestion": "positive",
"sentiment-suggestion-metadata": {
"agent": null,
"score": 0.3796856999397278,
"type": null
},
"text": "How do I locate my card?",
"topics": [],
"topics-suggestion": null,
"topics-suggestion-metadata": {
"agent": null,
"score": null,
"type": null
}
}
Data Fields
Among the dataset fields, we differentiate between the following:
Fields: These are the dataset records themselves, for the moment just text fields are supported. These are the ones that will be used to provide responses to the questions.
- text is of type
text
.
- text is of type
Questions: These are the questions that will be asked to the annotators. They can be of different types, such as
RatingQuestion
,TextQuestion
,LabelQuestion
,MultiLabelQuestion
, andRankingQuestion
.- topics is of type
multi_label_selection
with the following allowed values ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal']. - sentiment is of type
label_selection
with the following allowed values ['positive', 'neutral', 'negative'].
- topics is of type
Suggestions: As of Argilla 1.13.0, the suggestions have been included to provide the annotators with suggestions to ease or assist during the annotation process. Suggestions are linked to the existing questions, are always optional, and contain not just the suggestion itself, but also the metadata linked to it, if applicable.
- (optional) topics-suggestion is of type
multi_label_selection
with the following allowed values ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal']. - (optional) sentiment-suggestion is of type
label_selection
with the following allowed values ['positive', 'neutral', 'negative'].
- (optional) topics-suggestion is of type
Additionally, we also have two more fields that are optional and are the following:
- metadata: This is an optional field that can be used to provide additional information about the dataset record. This can be useful to provide additional context to the annotators, or to provide additional information about the dataset record itself. For example, you can use this to provide a link to the original source of the dataset record, or to provide additional information about the dataset record itself, such as the author, the date, or the source. The metadata is always optional, and can be potentially linked to the
metadata_properties
defined in the dataset configuration file inargilla.yaml
. - external_id: This is an optional field that can be used to provide an external ID for the dataset record. This can be useful if you want to link the dataset record to an external resource, such as a database or a file.
Data Splits
The dataset contains a single split, which is train
.
Dataset Creation
Curation Rationale
[More Information Needed]
Source Data
Initial Data Collection and Normalization
[More Information Needed]
Who are the source language producers?
[More Information Needed]
Annotations
Annotation guidelines
[More Information Needed]
Annotation process
[More Information Needed]
Who are the annotators?
[More Information Needed]
Personal and Sensitive Information
[More Information Needed]
Considerations for Using the Data
Social Impact of Dataset
[More Information Needed]
Discussion of Biases
[More Information Needed]
Other Known Limitations
[More Information Needed]
Additional Information
Dataset Curators
[More Information Needed]
Licensing Information
[More Information Needed]
Citation Information
[More Information Needed]
Contributions
[More Information Needed]
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