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I goofed up and used the wrong account. Please help. | cancel_transfer |
My foreign currency exchange has been applied incorrectly. | card_payment_wrong_exchange_rate |
I have a direct debit I didn't set up | direct_debit_payment_not_recognised |
Why is there a 1 euro fee on my statement? | extra_charge_on_statement |
My card is not working when I try to use it. | card_not_working |
I need my card activated. | activate_my_card |
This fee shouldn't be there after I paid with a card. | card_payment_fee_charged |
How do I go about transferring money into my bank account? | transfer_into_account |
What is the top-up limit? | top_up_limits |
Why isn't my id verified? | unable_to_verify_identity |
Do you charge a fee for adding money in USD? | top_up_by_card_charge |
I am not sure how this will work, but I have not received a product I ordered. I want a refund, but should I just cancel the payment? | request_refund |
Why do you have the identity check | why_verify_identity |
Why have I not received my PIN | get_physical_card |
there is a debit i dont recognize | direct_debit_payment_not_recognised |
Does it cost anything to do currency exchanges? | exchange_charge |
Can you tell me which cards and currencies are supported? | supported_cards_and_currencies |
How do you do currency exchanges? | exchange_rate |
how to i go about getting my virtual card | getting_virtual_card |
I need my refund as soon as possible. What else do I have to do? | Refund_not_showing_up |
How to I switch my money for the money used in another country? | exchange_via_app |
My transfer isn't in | transfer_not_received_by_recipient |
My Identity verification hasn't passed yet is it possible to use my account? | why_verify_identity |
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed? | pending_transfer |
There was a transaction this morning that I'd like to reverse. | cancel_transfer |
what is a virtual and how do i get one | getting_virtual_card |
Is American Express supported for adding funds? | supported_cards_and_currencies |
Hey I thought transfers were free. Why are you charging me? | transfer_fee_charged |
I can't be sure, but I think that someone may be using my card. | compromised_card |
Is it possible to order a card? | order_physical_card |
Can Google Pay be used for top up, please help? | apple_pay_or_google_pay |
I have a transaction showing up multiple times. | transaction_charged_twice |
I'm still waiting for my card. | card_arrival |
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ? | transfer_fee_charged |
The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take? | pending_transfer |
Does the exchange rate change each day for purchases? There is a different rate on my purchase. | card_payment_wrong_exchange_rate |
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please. | card_linking |
I need Australian dollars instead of UK currency. | exchange_via_app |
I want to top up my account by a bank transfer, but will I be charged? | top_up_by_bank_transfer_charge |
My disposable virtual card isn't working. | virtual_card_not_working |
there is money in my account that i didnt put there | cash_withdrawal_not_recognised |
Last week I put a cash deposit into my account and it is still isn't there. | balance_not_updated_after_cheque_or_cash_deposit |
Is there an additional charge to exchange currencies? | exchange_charge |
I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand? | direct_debit_payment_not_recognised |
What if my top up didn't work? | top_up_failed |
I have a transfer waiting. | pending_transfer |
I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here? | change_pin |
I don't know where the top-up verification code is. | verify_top_up |
I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this? | direct_debit_payment_not_recognised |
It looks like the exchange rates on my card payment are wrong | card_payment_wrong_exchange_rate |
how much is the fee for topping by card | top_up_by_card_charge |
Where can I activate my card? | activate_my_card |
Money was taken out without my consent, | cash_withdrawal_not_recognised |
I am having trouble with the app recognizing me. | unable_to_verify_identity |
my cash out is still pending | pending_cash_withdrawal |
How can I top up with Apple Pay? | apple_pay_or_google_pay |
Why did my top-up not work? | top_up_failed |
I lost my card, what do I do now? | lost_or_stolen_card |
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied. | declined_cash_withdrawal |
I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card. | card_linking |
Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour. | pending_top_up |
Why am I being charged for getting cash? | cash_withdrawal_charge |
What is the process to get a new card when your old one expires? | card_about_to_expire |
I want to cancel a purchase | request_refund |
My card needs to be activated asap | activate_my_card |
What are the reasons for my beneficiary not being allowed? | beneficiary_not_allowed |
What fiat currencies are used for holdings? | fiat_currency_support |
Will I be charged a fee for topping up using a European card? | top_up_by_card_charge |
How come the ATM won't give me my money? | declined_cash_withdrawal |
Can I deposit money using Apple Pay? | apple_pay_or_google_pay |
I bought something and already paid for it but now I don't see it. | reverted_card_payment? |
My mother deposited a cheque into my account last week, why is it still not showing up? | balance_not_updated_after_cheque_or_cash_deposit |
How much is ok for me to top up with? | top_up_limits |
There's a card payment I didn't make | card_payment_not_recognised |
Could you assist me in finding my lost card? | lost_or_stolen_card |
I got a new address and need to change my information. | edit_personal_details |
There's a card payment with a name I don't recognize | card_payment_not_recognised |
When shipped to the US how long is delivery time? | card_delivery_estimate |
I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through? | pending_card_payment |
I got charged two times for a transaction | transaction_charged_twice |
I don't recognize this withdrawal on my statement | cash_withdrawal_not_recognised |
I am having problems with my physical card. | card_not_working |
My card no longer works. | card_not_working |
Why am I being charged extra when I withdrew money? | cash_withdrawal_charge |
Help me figure out why my transfer was declined | declined_transfer |
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed. | pending_top_up |
I need to change my card PIN. | change_pin |
Why did it cost money to transfer funds? | transfer_fee_charged |
Can I change my PIN without going to a bank branch? | change_pin |
How do I receive more physical cards | getting_spare_card |
Do I have to manually top-up my account each time or will it do it on its own? | automatic_top_up |
It's been some time since refilled the top-up. | pending_top_up |
There is a direct debit payment that I did not make. | direct_debit_payment_not_recognised |
I topped-up my account, but I don't think it went through. | pending_top_up |
What is the reason that my top-up is still pending? | pending_top_up |
Can you tell me why I was charged to withdraw cash? | cash_withdrawal_charge |
There is a payment I don't recognise! | direct_debit_payment_not_recognised |
How can I top up my account with a cheque? | top_up_by_cash_or_cheque |
Why was my ATM withdrawal cancelled? | declined_cash_withdrawal |
Where is my PIN? | get_physical_card |