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I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me? | transfer_fee_charged |
When I got cash I believe that the exchange rate was wrong | wrong_exchange_rate_for_cash_withdrawal |
I cant prove who I am | unable_to_verify_identity |
I did not receive all of my cash back | wrong_amount_of_cash_received |
I was unable to transfer to another account. | beneficiary_not_allowed |
Unable to use my American Express with Apple Pay to top up my account | apple_pay_or_google_pay |
My card is expiring so how fast can I get a new one and how much will it be? | card_about_to_expire |
i have been trying to add money with apple pay but it wont work, why? | apple_pay_or_google_pay |
I had an unexpected fee | transfer_fee_charged |
I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before? | cash_withdrawal_charge |
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do? | wrong_amount_of_cash_received |
I'd like to use my American Express to place money into my account. | supported_cards_and_currencies |
Top up my card please, which y'all support? | supported_cards_and_currencies |
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on? | failed_transfer |
Why hasn't my transaction been completed? | transfer_not_received_by_recipient |
Can I get another card? | getting_spare_card |
Could I get tracking on the card? | card_arrival |
I cannot withdraw money from the ATM | declined_cash_withdrawal |
My cash withdrawal shows as pending still. | pending_cash_withdrawal |
Why are you asking so many questions about me? | why_verify_identity |
My transfer didn't work how come? | failed_transfer |
Is it possible to delete the account? | terminate_account |
Why was I charged extra on my last UK pound to Russian ruble exchange? | card_payment_wrong_exchange_rate |
Why hasn't my friend received the money i sent them yet? | transfer_not_received_by_recipient |
Can money be exchanged from one currency to another? | exchange_via_app |
I want to top up my account. Can I do it with Google Pay? | apple_pay_or_google_pay |
Was my card payment reverted? | reverted_card_payment? |
A strange card payment, I do not recognize it. | card_payment_not_recognised |
Is there a fee when I add money to my international card? | top_up_by_card_charge |
Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal. | wrong_exchange_rate_for_cash_withdrawal |
When can I expect the transfer to be complete? | transfer_timing |
I would like to have a physical card to carry around and use. How can I get one? | order_physical_card |
top up by my card is that possible? | topping_up_by_card |
My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening? | top_up_reverted |
I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed? | top_up_failed |
I paid with card and was charged a fee that shouldn't be there! | card_payment_fee_charged |
Is it on purpose that my payment has been returned to my account? | reverted_card_payment? |
Could my daughter open an account? | age_limit |
What currencies can be used for top up? | supported_cards_and_currencies |
Why has my card been declined? | declined_card_payment |
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is? | balance_not_updated_after_bank_transfer |
Do you offer any discounts for someone who exchanges currencies frequently? | exchange_charge |
Can I get an actual card | order_physical_card |
I still haven't gotten my new card. When will it get here? | card_arrival |
I need a disposable virtual card. | get_disposable_virtual_card |
The purchase I made is still pending. | pending_card_payment |
I don't know why my card payment did not work | declined_card_payment |
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer. | transfer_not_received_by_recipient |
Is there a limit to the top-ups someone can do? | top_up_limits |
I want to inactivate my account. | terminate_account |
I was charged $1 in a transaction. | extra_charge_on_statement |
Can you issue both a Visa and a Mastercard to me? | visa_or_mastercard |
What is the status of my card's delivery? | card_arrival |
i used a check check yesterday to balance my account and it isn't showing up? | balance_not_updated_after_cheque_or_cash_deposit |
What's the limit on total number of cards I can have? | getting_spare_card |
There is a payment that is not mine in the App. | card_payment_not_recognised |
There is a payment that I was charged two times for. | transaction_charged_twice |
Will you work with any fiat currencies? | fiat_currency_support |
Why would the ATM machine fail to give me the cash withdrawal I requested? | declined_cash_withdrawal |
i didnt put that money in my account | cash_withdrawal_not_recognised |
Can I link your physical card | card_linking |
I got married and need to change my name. | edit_personal_details |
How do I go about getting a virtual card? | getting_virtual_card |
would a visa or mastercard be more suited to me? | visa_or_mastercard |
Is the top-up amount unlimited? | top_up_limits |
I need to find the top up verification code | verify_top_up |
Where is this card accepted? | card_acceptance |
What do I do if I completed a money transfer but the recipient hasn't received it? | transfer_not_received_by_recipient |
When I got cash, my exchange rate was off. | wrong_exchange_rate_for_cash_withdrawal |
Someone else charged my card! | direct_debit_payment_not_recognised |
How long do I have to wait for Europe transfers? | transfer_timing |
Why do I still have a pending cash withdrawal? | pending_cash_withdrawal |
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries. | declined_card_payment |
What are the charges for recieving SEPA transfers? | top_up_by_bank_transfer_charge |
My card hasn't been working for even small transactions today. | card_not_working |
When will my card come? I need it as soon as possible! | card_delivery_estimate |
I cannot find my phone, what should I do? | lost_or_stolen_phone |
How can I add money automatically? | automatic_top_up |
What is the reason for the fee charge on my transfer? | transfer_fee_charged |
I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed? | wrong_amount_of_cash_received |
I'm not happy, I want to close my account. | terminate_account |
I could not get the ATM to work | declined_cash_withdrawal |
The atm didn't give me all my cash | wrong_amount_of_cash_received |
There is a payment showing as pending and hasn't posted for a few days. When will it post? | pending_card_payment |
I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now! | balance_not_updated_after_cheque_or_cash_deposit |
Rates were applied wrong while using foreign currency at an ATM. | wrong_exchange_rate_for_cash_withdrawal |
My address details have changed and I want to update them | edit_personal_details |
What's your refund policy if I bought an item from you? | request_refund |
What will I need to configure if my salary is in GBP? | receiving_money |
I did a transfer but its still pending | pending_transfer |
Why can I not get cash from the ATM? | declined_cash_withdrawal |
How do I go about ordering another card? | getting_spare_card |
Will money be added automatically when necessary? | automatic_top_up |
I got some cash but it wasn't the right amount. | wrong_amount_of_cash_received |
I need to order a new card as my other one was stolen. | lost_or_stolen_card |
Explain why a card payment would be cancelled? | reverted_card_payment? |
What is this strange payment in my account? | card_payment_not_recognised |
Do you have any accounts for children ? | age_limit |
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How? | request_refund |
When will my transfer process? | balance_not_updated_after_bank_transfer |