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What information do I need to see my source of money? | verify_source_of_funds |
Why is there an extra fee on a transfer? | transfer_fee_charged |
What ATMs will allow me to change my PIN? | change_pin |
i need a refund from you because the merchant is refusing, can you do that? | Refund_not_showing_up |
I think the exchange rate on my card payment is incorrect. | card_payment_wrong_exchange_rate |
What is the identity verification process? | verify_my_identity |
I can't see my refund on my account | Refund_not_showing_up |
I cannot view the refunded amount in my account. | Refund_not_showing_up |
The card PIN? | get_physical_card |
There's a payment in the app I don't recognize. | card_payment_not_recognised |
Can you explain more about why should I verify my identity? | why_verify_identity |
I've changed my mind on an item. How do I get a refund? | request_refund |
My transfer was declined. Why did this happen? | declined_transfer |
Can I use a transfer to receive my transfer? | receiving_money |
I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working? | declined_cash_withdrawal |
How long will my payment be pending? | pending_card_payment |
Is it free to send out more cards? | getting_spare_card |
Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank! | cash_withdrawal_charge |
My card is about to expire. Do I have to go to a branch to order a new card? | card_about_to_expire |
I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived. I definitely sent it to the right place, can you confirm where the money is? | transfer_not_received_by_recipient |
Why is my identity verification process not working? | unable_to_verify_identity |
What source do my fund come from? | verify_source_of_funds |
Can I track history on funds? | verify_source_of_funds |
Why is your exchange rate different on different days? | exchange_rate |
When will my top up process? | pending_top_up |
Please check to see if the band transfer I made a while ago from my UK account has safely arrived. | balance_not_updated_after_bank_transfer |
I could not get my card to work at a shop. | declined_card_payment |
I requested money from the ATM and it didn't give me as much as I requested. | wrong_amount_of_cash_received |
Transferring money using credit card | topping_up_by_card |
I think my card is stolen! | lost_or_stolen_card |
Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me? | cash_withdrawal_charge |
I am having trouble withdrawing cash. | declined_cash_withdrawal |
I need to change a transfer. | cancel_transfer |
I have a transfer that is pending. | pending_transfer |
I could only take the amount of money that was available to me which was less then I expected. | wrong_amount_of_cash_received |
It appears my top-up has not gone through. | pending_top_up |
how many uses are the disposable cards good for? | disposable_card_limits |
I would like to know where my source of funds came from. | verify_source_of_funds |
I need assistance activating my card? | activate_my_card |
A debit came through that I need to dispute. | direct_debit_payment_not_recognised |
Why am I being charged for the same thing twice? | transaction_charged_twice |
Although I am not located in the UK area, may i still receive a card? | country_support |
The exchange rate applied is wrong for my international purchase. | card_payment_wrong_exchange_rate |
I left my phone somewhere and can't use the app. | lost_or_stolen_phone |
I would like to top up my account with a bank transfer, is that allowed? | transfer_into_account |
How long until the card arrives? | card_delivery_estimate |
Can you send me the actual card? | order_physical_card |
Can my job deposit my wages directly into the account. | receiving_money |
If I need delivery on a certain day, is that something that could be accommodated? | card_delivery_estimate |
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. | request_refund |
The app doesn't think it's me. | unable_to_verify_identity |
Where would I order a virtual card? | getting_virtual_card |
My purchase from this morning still is pending. | pending_card_payment |
What was the extra charge for using my card? | card_payment_fee_charged |
I am not sure but someone else might be using my card | compromised_card |
I have lost my card, but need to place an online order! How do I get a virtual card instantly? | getting_virtual_card |
Need a new passcode. | passcode_forgotten |
How long will my transfer be pending? | pending_transfer |
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good. | balance_not_updated_after_bank_transfer |
What are the steps for identity checks? | verify_my_identity |
Can the card be mailed to Europe? | country_support |
I am wanting to refill my card, is there a charge? | top_up_by_card_charge |
My purchases from this morning still have pending payments. | pending_card_payment |
The ATM didn't give me enough money. | wrong_amount_of_cash_received |
I wanted to know why there is a transfer of mine pending. | pending_transfer |
I'd like to delete my account. | terminate_account |
How do I active this card? | activate_my_card |
Please assist me with activation. | activate_my_card |
What is taking so long with my refund? | Refund_not_showing_up |
How much transactions do I get with a disposable card? | disposable_card_limits |
Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system. | top_up_reverted |
How long until transfers complete? | pending_transfer |
My card payment has had the status of pending forever. What is the issue? It should have gone through at some point. | pending_card_payment |
Why is my beneficiary not being allowed to get payment services? | beneficiary_not_allowed |
I was given the wrong amount of cash | wrong_amount_of_cash_received |
What do I do if my disposable virtual card doesn't work? | virtual_card_not_working |
How can I close my account? | terminate_account |
Today I used my card at a restaurant and it was declined. Why? | card_not_working |
ATMs, which ones will accept this card? | atm_support |
I need to exchange foreign currency will i be charged? | exchange_charge |
Need help with a stolen card. | lost_or_stolen_card |
How long does it take for a pending cash withdrawal? | pending_cash_withdrawal |
Why was my transfer charged a fee? | transfer_fee_charged |
How can you assist on verifying my identity? | verify_my_identity |
Could I open an account for children? | age_limit |
How do I activate my card to start using it? | activate_my_card |
Tell me how a top up would be reverted. | top_up_reverted |
I was charged a transfer fee, why is that? | transfer_fee_charged |
I am still waiting for the cash to be returned from a cheque I deposited! | balance_not_updated_after_cheque_or_cash_deposit |
Can I transfer money to my card via bank-transfer? | transfer_into_account |
Why can I not do a transfer to a beneficiary? | beneficiary_not_allowed |
This company is bad, delete my account now. | terminate_account |
How do I get my money back for something I bought? | request_refund |
What's the problem? My card keeps getting declined for top up. I need to know what is going on. | top_up_failed |
There was an extra fee on my account when I got cash. | cash_withdrawal_charge |
Why have i been charged a fee for using my card? | card_payment_fee_charged |
How many currencies can I have money in in my account? | fiat_currency_support |
A friend was telling me about her disposable cards. What would I have to do to be able to get that feature? | disposable_card_limits |
I have a payment that shows twice | transaction_charged_twice |
What number of transactions can i do with one disposable card? | disposable_card_limits |