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How do I delete an account? | terminate_account |
I tried to do a transfer and it hasn't worked! | failed_transfer |
I do not recognize a direct debit payment that I see on my app | direct_debit_payment_not_recognised |
I was wondering why my payment hasn't gone through yet, its been a while. | pending_card_payment |
Please send a new card; the ATM ate mine. | card_swallowed |
do I need to verify my identity before I can use my card? | why_verify_identity |
What is the youngest age for an account? | age_limit |
What is my identification used for? | why_verify_identity |
Can you help me with proving my identity? | unable_to_verify_identity |
How can I fix my card if the contactless function didn't work this morning? | contactless_not_working |
Is there a way to tell where the money came from? | verify_source_of_funds |
How to activate Google Pay for top up? | apple_pay_or_google_pay |
There is a direct debit charge on my account that I don't recognize. | direct_debit_payment_not_recognised |
I just saw a fee on my account. When do these get charged? | card_payment_fee_charged |
Am I going to be charged for receiving money? | top_up_by_bank_transfer_charge |
If there isn't a lot of money left, will it automatically top-up money? | automatic_top_up |
I need a new PIN number. | pin_blocked |
The exchange rate for foreign ATM currency is wrong. | wrong_exchange_rate_for_cash_withdrawal |
Is there an extra fee to exchange currencies? | exchange_charge |
Please list the countries you support. | country_support |
My card is not able to be activated how do I get it to work? | activate_my_card |
Card payment didn't go through. | declined_card_payment |
There is no way for me to prove my identity. | unable_to_verify_identity |
Top up not available in my wallet. | topping_up_by_card |
Where do my fund come from? | verify_source_of_funds |
If I order a new card, how much will it be and how long will it take me to get it? | card_about_to_expire |
Is my new bank card on the way and is there a way to track it? | card_arrival |
I don't want this account anymore, how do I delete it? | terminate_account |
Is there any type of fee for currency exchange? | exchange_charge |
My card info was stolen, what do I do? | compromised_card |
I am having a problem proving who I am | unable_to_verify_identity |
I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account! | extra_charge_on_statement |
I want to know how to transfer money with my credit card | topping_up_by_card |
What are the benefits of a disposable card? | get_disposable_virtual_card |
is there a limit to top up | top_up_limits |
My transfer is still pending, why? | pending_transfer |
My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point? | pending_card_payment |
How do I see the source of my money? | verify_source_of_funds |
I want to get a Visa and Mastercard, is it possible to get both from you? | visa_or_mastercard |
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge? | direct_debit_payment_not_recognised |
I forgot my passcode. Now what? | passcode_forgotten |
I was getting cash and the card got stuck inside | card_swallowed |
My card shows a cash withdrawal I don't recognize. | cash_withdrawal_not_recognised |
The currency exchange rate was wrong for a purchase I made. | card_payment_wrong_exchange_rate |
Is the PIN separately delivered? | get_physical_card |
I withdrew some cash, when is it going to show? | pending_cash_withdrawal |
I accidentally left my phone at the hotel so now I'm not able to use the app. | lost_or_stolen_phone |
Can you tell me the restrictions for the disposable cards? | disposable_card_limits |
Please show me how my friend can send me money. | receiving_money |
What flat currencies do you support for holding and exchange? | fiat_currency_support |
Why am I being charged to withdrawal money? | cash_withdrawal_charge |
I got charged a service fee on my account. Can it be waived since I didn't know about it before? | card_payment_fee_charged |
My phone was stolen, help! | lost_or_stolen_phone |
Are their fee's for top ups? | top_up_by_card_charge |
My exchange rate isn't correct. | card_payment_wrong_exchange_rate |
When will a transfer from the US post? | transfer_timing |
A payment shows up on the app that I never made. | card_payment_not_recognised |
My transfer hasn't appeared yet | pending_transfer |
Why did my payment go back to my account when I bought something? | reverted_card_payment? |
A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly. | cancel_transfer |
Why would a transfer to a beneficiary not go through? | beneficiary_not_allowed |
Will I receive all the money sent to my account by SEPA transfer? | top_up_by_bank_transfer_charge |
Could you please tell me why my purchases from this morning say payment is pending? | pending_card_payment |
Why has my transfer been declined? | declined_transfer |
Instead of GBP, how do I exchange for AUD? | exchange_via_app |
I think someone may be using my card. | compromised_card |
Is it possible for a friend to personally send me a payment? | receiving_money |
Where can I find my fund information? | verify_source_of_funds |
Why won't the ATM let me withdraw money? | declined_cash_withdrawal |
Is there a way to use a cheque to top up my account? | top_up_by_cash_or_cheque |
How is this transfer supposed to work? It's not working for me. | failed_transfer |
When I received my cash, the exchange rate was wrong. | wrong_exchange_rate_for_cash_withdrawal |
Is there a way to see where my money originally came from? | verify_source_of_funds |
When will my transfer from the US get here? | transfer_timing |
What are the currencies and cards that are supported with my account? | supported_cards_and_currencies |
What happens when I am charged twice? | transaction_charged_twice |
My latest transfer seems to be missing. | balance_not_updated_after_bank_transfer |
How do I auto top-up? | automatic_top_up |
Can you explain to me why a top-up would still be pending? | pending_top_up |
How fast are transfers from Europe? | transfer_timing |
Why did my card payment get declined? | declined_card_payment |
Why won't my card work. | card_not_working |
How do I find my new pin? | get_physical_card |
I can't see a transfer to my account I made. | balance_not_updated_after_bank_transfer |
What are the various currencies and cards that you offer support for? | supported_cards_and_currencies |
Will I be charged a fee to top up using a debit or credit card? | top_up_by_card_charge |
When will the transaction be done? | transfer_not_received_by_recipient |
I should only have one charge, but it shows two. | transaction_charged_twice |
When I purchased a product in another country the currency exchange was incorrect. | card_payment_wrong_exchange_rate |
The cash deposit I made this morning has not been credited to my account | balance_not_updated_after_cheque_or_cash_deposit |
I want to do a cash deposit to top up. How do I do this? | top_up_by_cash_or_cheque |
I transfered my balance a while back. Why doesn't my account reflect this? | balance_not_updated_after_bank_transfer |
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please. | balance_not_updated_after_bank_transfer |
Help me please, My Apple Pay American Express top up does not work. | apple_pay_or_google_pay |
When I withdrew my money, why was there an extra charge? | cash_withdrawal_charge |
A fee that shouldn't be there is there after using my card! | card_payment_fee_charged |
I want a refund for an item | request_refund |
I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500拢 that I did not make. Please help. | cash_withdrawal_not_recognised |
I need a second card, can I have more than one? | getting_spare_card |
I paid with my card and was charged extra | card_payment_fee_charged |