text
stringlengths 13
433
| label
stringlengths 9
48
|
|---|---|
Are there any charges for topping up my card? | top_up_by_card_charge |
What is the closest ATM? | atm_support |
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on? | declined_cash_withdrawal |
Is there a way to order a virtual card on the website? | getting_virtual_card |
I bought an item at the wrong exchange rate. | card_payment_wrong_exchange_rate |
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them? | transfer_fee_charged |
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here? | failed_transfer |
I think the exchange rate for my for my cash withdrawal is wrong | wrong_exchange_rate_for_cash_withdrawal |
I see a strange payment in my account. | card_payment_not_recognised |
My card was declined at a restaurant today and I don't know what the problem is. | card_not_working |
Why has my top-up been denied? | top_up_failed |
What happened to my top-up? I think it was cancelled. | top_up_reverted |
what documentation do I need for the identity check? | verify_my_identity |
My card didn't go through. It doesn't make sense. You told me that everything was ok. | declined_card_payment |
Why do you need me to do an identity check? | why_verify_identity |
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please? | request_refund |
Which countries are you available in? | country_support |
What's the process for exchanges? | exchange_rate |
Someone might be using my card that is not me. | compromised_card |
Why was an extra charge added when I used my card? | card_payment_fee_charged |
Does the card you sent have a tracking number? | card_arrival |
Will I be charged for adding money using an international card? | top_up_by_card_charge |
I need a refund on a direct debit that shows in the app because I did not make it. | direct_debit_payment_not_recognised |
Why would I get a decline message in a transfer? | declined_transfer |
I have a charge I did not make. | card_payment_not_recognised |
How long will it take the money to appear in my account? | transfer_timing |
How long do I have to wait until the transferred money shows up? | balance_not_updated_after_bank_transfer |
When will I get a new card when I order it, and how much will it cost. | card_about_to_expire |
My PIN has been blocked. | pin_blocked |
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up? | apple_pay_or_google_pay |
I am trying to complete a transfer but I keep getting an error message. | beneficiary_not_allowed |
What happens when a beneficiary can't receive my transfer? | beneficiary_not_allowed |
I want one of the virtual cards! | getting_virtual_card |
how do i add money from my amex card to top up | supported_cards_and_currencies |
i put in money for vacation and its not showing. i need that money today, how long will it take | pending_transfer |
I completed a transfer that isn't showing up on my account. | balance_not_updated_after_bank_transfer |
When my card expires soon, how fast is the replacement card sent and what are the costs? | card_about_to_expire |
Why are there multiple transactions showing for one purchase? | transaction_charged_twice |
Where can I go to get my PIN unblocked? | pin_blocked |
In regards to top-ups, can I do them via Google Pay? | apple_pay_or_google_pay |
I enetered the wrong information, I need my account unblocked How do I do that? | pin_blocked |
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't. | declined_card_payment |
My statement is showing I was Charged a dollar and I am not sure why. | extra_charge_on_statement |
What is the length of time for one of these items to come to the U.S? | card_delivery_estimate |
How do I know if i need a disposable card? | get_disposable_virtual_card |
May I reactivate my card? I previously reported it lost, but have now found it safe and sound. | card_linking |
I made a card payment which is showing me pending. | pending_card_payment |
Tell me what ATMs take this card. | atm_support |
One of my card payments, I don't recognise the name of the merchant. | card_payment_not_recognised |
Why isn't my deposit showing up? | balance_not_updated_after_cheque_or_cash_deposit |
Why is there an extra charge of 1 dollar on my statement? | extra_charge_on_statement |
I would like to cancel my purchase. | request_refund |
I will be traveling and want money to be added automatically in certain intervals. Is this possible? | automatic_top_up |
I going to be traveling, can I set up auto top-up if I run low on money? | automatic_top_up |
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me | Refund_not_showing_up |
I'd like to open an account for my children. How can I do that? | age_limit |
Which documents do I need for this identity check? | verify_my_identity |
Where are the virtual cards? | getting_virtual_card |
There is a Direct Debit that looks suspicious. | direct_debit_payment_not_recognised |
Do currency exchanges cost extra? | exchange_charge |
I have a card payment I didn't make | card_payment_not_recognised |
I would like to terminate my account. | terminate_account |
What's going on? My card wont accept any transactions. | card_not_working |
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now? | cash_withdrawal_charge |
Why was I not able to complete my transfer? | failed_transfer |
I may need to exchange my USD for GBP, can your app do that? | exchange_via_app |
Hey there's a fee for a transfer on my account. Why?! | transfer_fee_charged |
How can I solve my issue with holding multiple currencies? | fiat_currency_support |
There is a payment that I made that hasn't gone through yet. | pending_card_payment |
I need a new card, my old card is expiring. | card_about_to_expire |
How long are deliveries to the US? | card_delivery_estimate |
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take? | pending_transfer |
How can I switch on my new card? | activate_my_card |
What does a pending cash withdrawal mean? | pending_cash_withdrawal |
I'm in China and need a new card. Please help. | card_about_to_expire |
I was declined a transfer | declined_transfer |
I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM? | change_pin |
Why am I being charged for withdrawing cash but haven't in the past? | cash_withdrawal_charge |
My refund has not yet been credited on my statement | Refund_not_showing_up |
Why do i have to verify my top-up card? | verify_top_up |
Do I have a limit to the number of top-ups per day? | top_up_limits |
How is top-up verified? | verify_top_up |
What is this cash withdrawal on my statement? | cash_withdrawal_not_recognised |
What type of ID do you accept? | verify_my_identity |
beneficiary transfer problems? | beneficiary_not_allowed |
The amount of cash I received was not the full amount | wrong_amount_of_cash_received |
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past. | declined_cash_withdrawal |
Is it possible to exchange currencies? | exchange_via_app |
Can I add a card that I just found (again) to the app? | card_linking |
What is taking so long on my transfer from the US? | transfer_timing |
How do i receive a physical card? | order_physical_card |
Why did the bank reject my transfer? | failed_transfer |
I have a direct debit on my records that is strange and I need help. | direct_debit_payment_not_recognised |
The app failed to verify my id. | unable_to_verify_identity |
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me | Refund_not_showing_up |
I lost my phone. What do I do to block someone else from using my account? | lost_or_stolen_phone |
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account. | unable_to_verify_identity |
Can I auto-top up? How do I do it? | automatic_top_up |
Please send my refund now. | Refund_not_showing_up |
If I want to can I set up a new PIN? | change_pin |