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8df07b7a98990db27c395cb1f68a962e
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hello, I forgot o update my address, can you help me with that?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "hi, you have to report any change of address to DMV within 10 days after moving. You should do this both for the address associated with your license and all the addresses associated with all your vehicles." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "56", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Can I do my DMV transactions online?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "56", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes, you can sign up for MyDMV for all the online transactions needed." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "You've got it. Another query about DMV. What happens if you seek a hearing with the DMV?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "the suspension is placed on hold pending the outcome of the hearing" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Besides that, will I receive a notice?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": " the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "22", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "If you submit the affidavit?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "you will not have to appear at a DMV hearing" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "How can I respond to a tolling authority about a non-payment of tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or failed to pay the toll , fees or other charges" } ]
40624f26295868cf5ccd15dbbbd2ba48
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Will you keep me informed about when my insurance is about to lapse?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes. The New York State requires every motorist to maintain their insurance up to date so we at DMV make sure to inform you if you have any problem with your insurance." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "34", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Is it needed that my address is always up to date with you guys?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "35", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "36", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "37", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes, It is required. If not we won't be able to keep you informed about your insurance and we'll suspend your registration and license. You should make sure to turn in your vehicle's license plate before canceling your insurance policy" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "for the suspension to be put on hold until the result is known. Isn't there a chance for a hearing? May I at the very least request a hearing with the DMV?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes, you also have the right to a hearing before the DMV." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "And what effect can the hearing have?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "34", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "To do this, please contact the tolling authority listed on the Notice of Registration Suspension." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "Alright. Back to the topic: do I have to appear at the hearing in person?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "You may request an in-person DMV hearing or you may request a hearing by affidavit, this is a hearing on paper. The Notice of Registration Suspension provides instructions about how to submit the affidavit to DMV." } ]
c50af25ca77f79ee213fe130689b43e9
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I moved recently and forgot to update my address. Could this be a problem?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, by statute, you have to report a change of address to DMV before ten days after moving." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "48", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Is it common to delay a transaction due to forgetting any prerequisite when going to the DMV office? what could be the alternative?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "49", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "50", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "52", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes. Around 10% of our customers forget some of the pre-requisites when going to a DMV office. To avoid this, you could check on the DMV website to see if you can do your transaction online." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I have another question about the toll that I'd like to ask. another question: where is the Notice of Suspension of Registration kept?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "The notice will inform you that if you pay all tolls, fees, or other charges due to the toll authority, or if you dismiss or transfer them, the suspension will not take effect." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "How can I respond to a toll authority for non-payment of tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "want to dispute an allegation?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 10, "utterance": "do not" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 12, "utterance": "What is the purpose of a DMV hearing?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5-year period, or did not pay $ 200 in tolls accumulated within 5 years, if violations occurred in a commercial vehicle, or were not discarded or transferred" } ]
6d770dae8d55f53fe5ffb42e0c56250d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can you keep me up to date with my insurance so it doesn't lapse?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "The New York State requires every motorist to maintain auto insurance always that a vehicle is registered, due to that, DMV works with insurance companies to monitor your insurance coverage and keep you informed." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "How would you contact me about any insurance problem?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "After knowing about the problem we will send you a mail with an insurance inquiry letter to allow you to solve the problem." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "What if I request a DMV hearing and have another concern about paying tolls, fines, or other charges?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "the suspension is placed on hold pending the outcome of the hearing" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Besides that, will I receive a notice?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": " the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "22", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "If you submit the affidavit?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "you will not have to appear at a DMV hearing" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "How can I respond to a tolling authority about a non-payment of tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or failed to pay the toll , fees or other charges" } ]
6c5b68cc057d4ec75a2ee148a4f7b61b
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Tell me about what can I do to not let my insurance lapse." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Since we work with the insurance company to make sure that all the vehicles maintain their insurances properly and according to the New York State requirements, we sill inform you of any problems with your insurance coverage. " }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "35", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "36", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "37", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What if I cancel my insurance policy?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "35", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "36", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "37", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "you have to turn in your vehicle's license plates at DMV." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Ok, what if I can't pay a toll? is there a way to request a DMV hearing?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "the suspension is placed on hold pending the outcome of the hearing" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Besides that, will I receive a notice?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": " the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "22", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "If you submit the affidavit?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "you will not have to appear at a DMV hearing" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "How can I respond to a tolling authority about a non-payment of tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or failed to pay the toll , fees or other charges" } ]
b0ec7856f137d95cd95e4bd5803d6039
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can you help me with how to avoid the lapse of my insurance?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "DMV is always in contact with insurance companies to electronically monitor your insurance coverage and comply with the New York State requirements." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Can I just notify the United States Postal Service about a change of address or do I have to update this info with the DMV too?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "You have to keep your address up to date in the DMV. It is not enough to inform the US Postal Service." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I'd like to know if I will receive a Notice of suspension of Registration if I don't pay tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "The notice will inform you that if you pay all tolls, fees, or other charges due to the toll authority, or if you dismiss or transfer them, the suspension will not take effect." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "How can I respond to a toll authority for non-payment of tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "want to dispute an allegation?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 10, "utterance": "do not" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 12, "utterance": "What is the purpose of a DMV hearing?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5-year period, or did not pay $ 200 in tolls accumulated within 5 years, if violations occurred in a commercial vehicle, or were not discarded or transferred" } ]
d300862fdb62bc02ac52bad6a46a06bd
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Is it that important to update my address at the DMV?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "By statute, you must always report any change of address to the DMV within 10 days of moving. This applies for the address associated with your license and all addresses associated with your registered vehicles." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Do I have only 10 days to report a change of address?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes, this is required by law. You have to report your new address within ten days of moving." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Another question, what happens if I don't pay a toll? Could I ask for a DMV hearing?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes, you also have the right to a hearing before the DMV." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "And what effect can the hearing have?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "34", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "To do this, please contact the tolling authority listed on the Notice of Registration Suspension." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "Alright. Back to the topic: do I have to appear at the hearing in person?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "You may request an in-person DMV hearing or you may request a hearing by affidavit, this is a hearing on paper. The Notice of Registration Suspension provides instructions about how to submit the affidavit to DMV." } ]
36d8220de559b6a96a82eef4aa6b6e1c
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hello, I recently moved with my family and I forgot to Update my address. I read an article about the Top 5 DMV mistakes people do, and figured out it'd be a problem if I don't update it. What can I do?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Hello. First, you have to report a change of address to DMV within ten days of having moved, for both the address associated with your license and all the addresses associated with each vehicle you have. " }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "11", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "It's been 2 weeks since I moved. What are the consequences of not having updated my address within those ten days?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "11", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "You will be charged with operating an unregistered vehicle and/or aggravated unlicensed operation." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "you can't make those statements since you don't have evidence What about a hearing? Can I at least ask for a DMV hearing?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes, you also have the right to a hearing before the DMV." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "And what effect can the hearing have?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "34", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "To do this, please contact the tolling authority listed on the Notice of Registration Suspension." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "Alright. Back to the topic: do I have to appear at the hearing in person?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "You may request an in-person DMV hearing or you may request a hearing by affidavit, this is a hearing on paper. The Notice of Registration Suspension provides instructions about how to submit the affidavit to DMV." } ]
d669eb54fe7ce1aea3f5a5241642ba87
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hi , I forget to update my adress. And What will happen now.?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "You must inform your adrees change to DMV in ten days. If you are in ten days, please hurry." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "If I don't, is there any serious problem for me?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "11", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes , in th艧s case you can miss a suspensin order, and so you can continue to drive an unregistered vehicle" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I'd like to know if I don't pay tolls, and the DMV will give me a Notice of Registration Suspension, is it possible to request a hearing from DMV before they send me the suspension of my registration?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes, you also have the right to a hearing before the DMV." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "And what effect can the hearing have?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "The purpose of the hearing is to determine whether the tolling authority notified you that you failed to pay tolls, fees or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a 5 year period, or failed to pay $ 200 in tolls accumulated within 5 years, if the violations occurred in a commercial vehicle, or failed to have them dismissed or transferred. At the hearing, you may NOT dispute whether you evaded a toll and/or failed to pay tolls, fees or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "Well, that was very informative. Thank you. By the way, how can I dispute someone claiming I didn't pay my toll?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "34", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "To do this, please contact the tolling authority listed on the Notice of Registration Suspension." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "Alright. Back to the topic: do I have to appear at the hearing in person?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "20", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "21", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "You may request an in-person DMV hearing or you may request a hearing by affidavit, this is a hearing on paper. The Notice of Registration Suspension provides instructions about how to submit the affidavit to DMV." } ]
217226ad0b12d570096307efb0a12422
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "What happens if my insurance lapses?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "When did your insurance lapse?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 4, "utterance": "Does it matter?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "Yes. we mail you an insurance inquiry letter to allow you to clear up the problem" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "How to change your address#1_0" }, { "label": "solution", "id_sp": "41", "doc_id": "How to change your address#1_0" }, { "label": "solution", "id_sp": "42", "doc_id": "How to change your address#1_0" } ], "role": "user", "turn_id": 6, "utterance": "Thanks for this valuable information, I have one last question, is it advisable to have the same address in my applications, documents and transactions?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "How to change your address#1_0" }, { "label": "solution", "id_sp": "41", "doc_id": "How to change your address#1_0" }, { "label": "solution", "id_sp": "42", "doc_id": "How to change your address#1_0" } ], "role": "agent", "turn_id": 7, "utterance": "The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "34", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 8, "utterance": "I have another question about my DMV and USPS records. What if my mailing address changes?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "35", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "36", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "37", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "If you fail to maintain an updated address with us you won t learn that you have an insurance problem and we will suspend your registration and license. Make sure you turn in your vehicle s license plates at DMV before you cancel your insurance policy" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "100", "doc_id": "Pay driver responsibility assessment#1_0" } ], "role": "user", "turn_id": 10, "utterance": "I have another question for you about DMV. Is it possible for me to pay off the entire debt if given the opportunity?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "101", "doc_id": "Pay driver responsibility assessment#1_0" }, { "label": "solution", "id_sp": "102", "doc_id": "Pay driver responsibility assessment#1_0" }, { "label": "solution", "id_sp": "103", "doc_id": "Pay driver responsibility assessment#1_0" } ], "role": "agent", "turn_id": 11, "utterance": "Yes, you can do it if you want to, you would have to pay $350 too, as additional assessments." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "40", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 12, "utterance": "Another factor to consider is the expense of traffic points. What is the price of a traffic point?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "41", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "42", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "DMV maintains a point system to track dangerous drivers. Often motorists convicted of a traffic ticket feel they have resolved all their motoring issues with the local court , but later learn that the Driver Responsibility Assessment DRA is a separate DMV charge based on the total points they accumulate " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "31", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 14, "utterance": "What happens if I still have a problem afer getting the inquiry letter?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "32", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 15, "utterance": "we must suspend the vehicle registration" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 16, "utterance": "When do I need to report my address update?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 17, "utterance": " you must report a change of address to DMV within ten days of moving" } ]
2e136edc0e09be06570284ce93cc3956
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "What happens if I forget to update my address?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license , as well as all the addresses associated with each registered vehicle , which may differ" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What happens if I forget to update my current address?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "11", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation , both misdemeanors." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I'd like to ask you if I don't pay tolls and request for a DMV hearing, does my vehicle registration suspension be on hold?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "the suspension is placed on hold pending the outcome of the hearing" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Besides that, will I receive a notice?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "8", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "10", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 8, "utterance": " the NYS Department of Motor Vehicles , \" DMV \" may send you a Notice of Registration Suspension" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "22", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 9, "utterance": "If you submit the affidavit?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "you will not have to appear at a DMV hearing" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "How can I respond to a tolling authority about a non-payment of tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or failed to pay the toll , fees or other charges" } ]
9d33d55f27df09975d58fba9270357d4
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I just moved. How long do I have to update my address?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "You have 10 days to update your address." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "You have not updated to your current address?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 4, "utterance": "Not yet, but it's only been 5 days." }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "40", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "user", "turn_id": 6, "utterance": "Are there costs associated with traffic points?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "41", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "42", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Yes, the DRA charge is based on the number of points you have accumulated." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 8, "utterance": "In addition, for New York State DMV . How do I answer to a toll authority if I haven't paid my tolls?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "29", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "30", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "it is important that you DO NOT contact the New York State DMV to dispute whether you violated a toll regulation or did not pay the toll, fees, or other charges." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "want to dispute an allegation?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "33", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 11, "utterance": "do not" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "28", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "user", "turn_id": 13, "utterance": "What is the purpose of a DMV hearing?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Registration suspensions for failure to pay tolls#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Registration suspensions for failure to pay tolls#3_0" } ], "role": "agent", "turn_id": 14, "utterance": "The purpose of the hearing is to determine if the toll authority notified you that it did not pay tolls, fees, or other charges related to 3 or more violations of the Authority's toll collection regulations, all such violations committed within a period of 5-year period, or did not pay $ 200 in tolls accumulated within 5 years, if violations occurred in a commercial vehicle, or were not discarded or transferred" } ]
f6f9bc71eeb564a259dfd7233c315231
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "58", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can I know if anybody asked for my records?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, since the records of searches are public we'll inform any motorist if his records were searched." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "71", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "it looks like my browser is not compatible with your website." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "72", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I need to contact DMV about my dial-in search account" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137e - mail" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "67", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 9, "utterance": "I have problems with my phone right now, could I communicate with you online? . Who holds the lien?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 11, "utterance": "Is this the policy only in this state?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "This is the policy of many of other states, not just this one." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "53", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 13, "utterance": "How do I remove a lien if I lost it?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "54", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 14, "utterance": "You can apply for a new one by mail or at your local DMV office." } ]
15926f143de66ae09bd0d6848f91a021
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "47", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "48", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "49", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "55", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What about if I didn't perform the search I'm asked about?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "56", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "57", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "What kind of documents or business records can I use to document my searches" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "41", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 7, "utterance": "For title certificate, can I ask another question? What happens if a lien-holder obtains a copy of my title certificate?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 9, "utterance": "Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 10, "utterance": "Yes, this is the case" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "47", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "48", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 11, "utterance": "In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "55", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 12, "utterance": "What are the other ways that my lienholder can remove the lien from my title certificate?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "56", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 13, "utterance": "Is your lienholder an account holder with the DMV's ELT?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "56", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 14, "utterance": "Yes, they are" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "57", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 15, "utterance": "Your lienholder can then file to have the lien removed electronically" } ]
dcfc555791f5bbb99db4abd6259c5a0f
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "2", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I want to know about dial-in search accounts." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "3", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 2, "utterance": "I need to do searches for DMV records for driver licenses and other info. Can I use it for this?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "4", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "5", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "105", "doc_id": "Escrow accounts#3_0" } ], "role": "user", "turn_id": 4, "utterance": "Also, I need to find out information on what should be the process when I close my account in DMV?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "106", "doc_id": "Escrow accounts#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "Be sure to let us know what you want the remaining balance, if any, to do to your account." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 6, "utterance": "Is the information provided by this service public records?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Yes, al the records of searches are public records" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "19", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 8, "utterance": "Will I get an account to check my application?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "19", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 10, "utterance": "is there a fee for using the dial-in search account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "51", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 12, "utterance": "Do I need anything specific if I perform a search on behalf of a client?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "52", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "You'll have to show permissible use of your client and your client-agent relationship." } ]
0b3dbb09b35e288d300a28330a981c8e
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "58", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can a motorist know if I searched his records using the dial-in search account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, we will if asked. All the records of searches are public." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What info would the motorist get when asking if his records were searched?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "As I mentioned before, all the search records are public records." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Are your security protocols strong enough to protect the data?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Our security protocols are being upgraded to ensure the protection of your data." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Would the upgrading of the security protocols affect the compatibility of my browser?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "Due to the upgrading of our security protocols, you should make sure your browser is compatible." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 9, "utterance": "It's okay. Now, about the cancellation. Who holds the lien?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 11, "utterance": "Is this the policy only in this state?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "This is the policy of many of other states, not just this one." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "53", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 13, "utterance": "How do I remove a lien if I lost it?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "54", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 14, "utterance": "You can apply for a new one by mail or at your local DMV office." } ]
4d1af0668dc2abb88a437c9ff61fbfcc
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "69", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can you tell me about browser compatibility?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "You should know that we are improving our security protocols to better protect your data." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Can you give me an address for dial-in search account consultations?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "19", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "how many digits is the account number?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "19", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "You'll be sent a seven-digit account number that will never change." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "30", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 7, "utterance": "Thank you, it helps me a lot. What are the differences between a loan company and a private company for a pledgee?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "31", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "Not to worry. You just need to make sure the letter you get from the lienholder is properly notarized." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 9, "utterance": "Ok, good to know isn't anything complicated. A last question, i have this vehicle registered in NYS but its title is being sent to me from out-of-state, i s there anything i have to do once i receive it?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "47", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "48", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "Certainly. Once you have it, you must send it to the Title Services Bureau. In that way, the DMV will send you back a NYS title certificate instead. In case you're wondering, there i no fee to be paid because that fee was already paid when you registered your vehicle in NYS." } ]
543913030bc01331835f6d1cb19e1836
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "69", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "tell me about the dial-in search account website and browser compatibility" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "About the website, we can assure you that your data is safe thanks to our upgraded security protocols." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Can you give me a mailing address to contact the DMV about my dial-in search account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "where should I send the form for applying for an account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany , NY 12228" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "73", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 7, "utterance": "The website says that my browser is not compatible." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "74", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "We recommend you update your browser to its latest version." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 9, "utterance": "Do you also know about lienholders holding title certificates? Who is actually holding the lien?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 11, "utterance": "Is this the policy only in this state?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "This is the policy of many of other states, not just this one." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "53", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 13, "utterance": "How do I remove a lien if I lost it?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "54", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 14, "utterance": "You can apply for a new one by mail or at your local DMV office." } ]
ad900c9c5316e07e8d4a410d23fdea94
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "69", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that? " }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "73", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Thanks, I checked and my browser it's not compatible, what should I do now?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "74", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Upgrade your browser to the latest version. " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "71", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Done, so now to re-verify whether is compatible should I go to the same link?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "72", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Absolutely, visit https://encryption.ny.govc to verify again. " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "30", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 7, "utterance": "Another concern about the lien-holder. What happens if the lien-holder on the title certificate is a person, rather than a financial institution?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "31", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "In this instance, the letter that is sent to the DMV must be notarized" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "49", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 9, "utterance": "I have a lien on my title certificate, but my certificate is lost, is there anything I can do in this instance?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "50", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "51", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "52", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "You must send an application for a Duplicate Certificate of Title and original proof which shows that a lien is satisfied to the address that is listed or alternatively, bring them to a DMV office. The DMV will issue you with a duplicate certificate but this does not list the lien. The certificate is mailed to you for a fee of $20.00" } ]
ab40016301770603705f5894aea18d6d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "58", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I've searched a motorist's records, will he know I did it?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, he will be informed as search records are public records." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "I had to pay a fee for using DIAL-IN search account, why?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records. It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "19", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "19", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "41", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 7, "utterance": "I'd like to hear more about the title as well. What happens if a lineholder obtains a copy of my title certificate?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 9, "utterance": "Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 10, "utterance": "Yes, this is the case" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "47", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "48", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 11, "utterance": "In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "55", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 12, "utterance": "What are the other ways that my lienholder can remove the lien from my title certificate?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "56", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 13, "utterance": "Is your lienholder an account holder with the DMV's ELT?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "56", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 14, "utterance": "Yes, they are" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "57", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 15, "utterance": "Your lienholder can then file to have the lien removed electronically" } ]
c230595873b09b97245352c30db20c76
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "69", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hey, i'm having some issues with your site not opening in my browser?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "We are currently going through upgrade for our security protocols in order to offer you a better data protection." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "35", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Thanks. Can i pay that fee with my credit card?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "35", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "No, sorry, but at the moment DMV isn't accepting any payments with credit cards." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "73", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "74", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "In case that occurs, just update you browser to its newer version and try accessing once again." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 9, "utterance": "Now, about the payment regarding a Department of Motor Vehicles case, what if the lien-holder has my title certificate?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "The lienholder has possession of the certificate until the lien is satisfied, at which point they will send it to the owner." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 11, "utterance": "Is this the policy only in this state?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "This is the policy of many of other states, not just this one." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "53", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 13, "utterance": "How do I remove a lien if I lost it?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "54", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 14, "utterance": "You can apply for a new one by mail or at your local DMV office." } ]
7f58afe519b59f807f77825cccae3a67
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "2", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I would like to know about DIAL-IN search account and can i get one?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "3", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "DIAL-IN is a service provided to search regularly records that DMV has on driver license, registration, vehicle title or insurance information. If you need this service, then you can get one." }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "3", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 3, "utterance": "So that is all about the service?" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "2", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "21", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Is that all i need to know about DIAL-IN service?Do i need to pay any fees to use this service?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "22", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "23", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "24", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes but you need to know about the permissible uses of DMV records. There are some limitations which you can view in more details at Drivers Privacy Protection Act DPPA [ 2 ] . The fee applied to private persons, commercial organizations and not - for - profit organizations. This is according to the NYS Vehicle and Traffic Law. " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "97", "doc_id": "Escrow accounts#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Is there anything else I should know about my escrow account? How do I get close the account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "98", "doc_id": "Escrow accounts#3_0" }, { "label": "solution", "id_sp": "99", "doc_id": "Escrow accounts#3_0" }, { "label": "solution", "id_sp": "100", "doc_id": "Escrow accounts#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "Easy. You only have to send a request to close your account by any of the following: mail, fax or email. Send it to DMV Revenue Accounts, putting the request on the letterhead, including your account number and being signed and dated." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 9, "utterance": "I'm still looking for more information on company records. Is there something I need to plan or hold for the searches I'll be conducting?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "Yes. You need to show records of business purpose of the search. These records may include invoices, employment applications and any other types of documents related to the purpose of the search. The DMV may request these documents according to the Term of Services of the Search Account." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "26", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "27", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 11, "utterance": "What organizations are exempted from search fees?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "26", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "27", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "Organizations that are exempted from the search fees are any public organizations and other private entities acting pursuant to section 722 of the New York State County Law that makes a search due to a public purpose." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "55", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 13, "utterance": "What do I need to do if the DMV inquire me about a search that i did not perform?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "56", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 14, "utterance": "If something like that happens, you first need to check whether other users of your account did the search. If that is not the case, you need to contact the DMV immediately to inform about this." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "58", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 15, "utterance": "If I searched a motorist records, will the DMV tells the owner of the records?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "59", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 16, "utterance": "Yes. This is because, the records of searches are public records and the DMW will inform the motorist if the motorist ask the DMV." } ]
9fbb841b8e2a581466bad7ae9ff21b8d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "69", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Do I need to check browser compability for DMV Dial-in Search Account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "70", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes. Since our security protocols are currently updating, You need to make sure that your browser is compatible to use any of the state's government websites." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "71", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "To do this, you can visit https://encryption.ny.gov/ [ 6 ] ." }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "71", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 4, "utterance": "So, as long as my browser is compatible to use any of the state 's government websites, it should be compatible with the Dial-in Search Account?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "73", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "Yes. Therefore, if it is not compatible, you just need to update it to the latest version." }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "73", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 6, "utterance": "Okay. So i do not need to switch to different kinds of browser?I just need to update to the latest version?" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "69", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 8, "utterance": "Can you give me some examples of business records that I must keep in order to document the searches?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "Yes. Just update it. Examples of business records to keep can be invoices, retainer agreements and accident reports. These documents can be any kinds of document to justify the reason you perform your searches." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "41", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 10, "utterance": "Now, I have to inquire if I am able to remove a lienholder from a title. What will happen if a lienholder has a copy of my title certificate?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "43", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "44", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 11, "utterance": "In a number of states, a lienholder is in possession of the title certificate until the lien has been satisfied in full. When the lien has been satisfied, they then send the title certificate to the owner" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "Is your vehicle registered in NYS but the out-of-state title certificate is received by you from the lienholder?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 13, "utterance": "Yes, this is the case" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "47", "doc_id": "Remove a lienholder from a title#1_0" }, { "label": "solution", "id_sp": "48", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 14, "utterance": "In this instance, you must send the title certificate to the Title Services Bureau. The DMV then send you a NYS title certificate. There is no fee applicable to this as you already paid for the title certificate fee when registering your vehicle" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "55", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 15, "utterance": "What are the other ways that my lienholder can remove the lien from my title certificate?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "56", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 16, "utterance": "Is your lienholder an account holder with the DMV's ELT?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "56", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "user", "turn_id": 17, "utterance": "Yes, they are" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "57", "doc_id": "Remove a lienholder from a title#1_0" } ], "role": "agent", "turn_id": 18, "utterance": "Your lienholder can then file to have the lien removed electronically" } ]
182f7c7a8cdc353523651c71a0ea362b
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "58", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "will you tell a motorist if i search their records?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "59", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "60", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "yes. records of searches are public records" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "61", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "did you ask the dmv if your records were searched?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "61", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 4, "utterance": "Yes" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "62", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "63", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "64", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "the dmv supplies the name and business address of the DIAL - IN account holder" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "3", "doc_id": "Escrow accounts#3_0" } ], "role": "user", "turn_id": 6, "utterance": "I'd like to ask you another question about the escrow account. Isn't it true that everyone can open an escrow account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "3", "doc_id": "Escrow accounts#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Yes, that's correct. Any person who frequently process any or all of the dmv products and services can do it." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "71", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 8, "utterance": "By the way, what about browser compatibility?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "72", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "please visit https://encryption.ny.gov" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 10, "utterance": "how do i contact dmv about my dial-in search account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "you can contact use at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "67", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 12, "utterance": "what the area code" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "12228" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "26", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "27", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 14, "utterance": "are there fees for using a dial-in search account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "26", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "27", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 15, "utterance": "there are some organizations that are exempt from search fees" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 16, "utterance": "what is their phone number?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "68", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 17, "utterance": "473-2137" } ]
25c06ea20c78dcc22346ff3e73e2e6ed
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "12", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can you tell me how I will know if my application has been accepted?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "13", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Sure, we will have to review your application first." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "14", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "We will let you know if it is not complete." }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "14", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 4, "utterance": "I believe it has all been filled out." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "15", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "We will send your application back with what is wrong and give more instructions on what to do if something else is needed." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "Escrow accounts#3_0" }, { "label": "solution", "id_sp": "41", "doc_id": "Escrow accounts#3_0" }, { "label": "solution", "id_sp": "42", "doc_id": "Escrow accounts#3_0" } ], "role": "user", "turn_id": 6, "utterance": "Do you have any knowledge about Escrow Account Definitions? And in what way can I change my escrow amount?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "Escrow accounts#3_0" }, { "label": "solution", "id_sp": "41", "doc_id": "Escrow accounts#3_0" }, { "label": "solution", "id_sp": "42", "doc_id": "Escrow accounts#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "You need to send a request to DMV Revenue Accounts on your letterhead. It must be signed, dated, and include your account number." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "31", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 8, "utterance": "How can I pay my DIAL-IN Search account fees?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "32", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "You will pay those fees once we accept your application." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "26", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "27", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 10, "utterance": "How do I know if there are fees for using a DIAL-IN search account?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "26", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "27", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "Some organizations are exempt from search fees. Any public organization , its officers , a volunteer fire company , a volunteer ambulance service , or a legal aid bureau or society or other private entity acting pursuant to section 722 of the New York State County Law , that makes a search for a public purpose, is exempt from the search fees." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "37", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 12, "utterance": "How do I know if it's a public organization?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "38", "doc_id": "DIAL-IN search accounts#3_0" }, { "label": "solution", "id_sp": "40", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "For more information, please visit our Escrow Accounts page." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "user", "turn_id": 14, "utterance": "How do I apply?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "DIAL-IN search accounts#3_0" } ], "role": "agent", "turn_id": 15, "utterance": "Go to Data Services - New Search Account NYS Dept of Motor Vehicles." } ]
7198b673b13c2d1f0c72ee86247fba81
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Can I use insurance documents from other states?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "We can't accept any out-of-state vehicle insurance coverage of any kind." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "47", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "My vehicle was registered in New York. what insurance should I use?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "48", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "All vehicles registered in New York must have New York State auto liability insurance coverage." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Another question about DMV clearance: If I am told that you have an unsatisfied judgment suspension on your record, what should I do?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 6, "utterance": " you must contact the attorney or court that issued the judgment. The information on the suspension order will advise you of the name of the court and the court index number for the judgment. The DMV can not clear the suspension without proof from the court " }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 7, "utterance": "I need more information" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "Once you receive the original documentation from the court or attorney " }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 9, "utterance": " If i do not know which court to contact" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 10, "utterance": " you can call the NY State DMV Insurance Services Bureau. See Contact us " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "10", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 11, "utterance": "I need more information" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "See Contact us" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 13, "utterance": " If i were notified that there is an unsatisfied judgment suspension on your record" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 14, "utterance": " you must contact the attorney or court that issued the judgment . The information on the suspension order will advise you of the name of the court and the court index number for the judgment . The DMV can not clear the suspension without proof from the court" } ]
5c47eabb5b089a849240a0f75276921e
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "What out of state insurance documents can I give to DMV?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "We can't accept any out of state insurance documents of any type." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What can I do to get an acceptable insurance if my vehicle is registered in New York?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Since we will not accept any out of state insurance documents, your vehicle must have New York State auto liability insurance coverage." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Now, in case of a motor vehicle accident or crash. What must I do in order to obtain an unsatisfied judgement against another motorist?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "14", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "do you need to know what to do to get an unsatisfied judgment against a motorist because of a motor vehicle accident?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "14", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Yes, I need to know how to get an unsatisfied judgment against a motorist because of an accident." }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "10", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 9, "utterance": "What if I do not know which court to contact?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "You will need to call the NY State DMV Insurance Services Bureau." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "15", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 11, "utterance": "What do I need to file do get an unsatisfied judgment against a motorist because of an accident?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "15", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "You will have to file a Supporting Affirmation SR-60 and the other documents it lists." } ]
4f5103e640fad050eb8fc9ef2dfc4349
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "1", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Do I need to get insurance to register a vehicle in New York State?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "3", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes. In order to register your vehicle in New York State, you need to have New York State issued automobile liability insurance coverage." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "13", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "14", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "for how long should the liability insurance coverage remain in effect?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "13", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "14", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "As long as the registration of your vehicle remains valid." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "16", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 7, "utterance": "Will the DMV suspend the driver's license and all the records of a person who has an unsatisfied judgment against them?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "Yes. The DMV will suspend the license and registrations if the person fails to pay or does not comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash that causes property damage, personal injury or death." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 9, "utterance": "What should I do If I was notified that there is an unsatisfied suspension of judgment in my record?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "In that case you must contact the lawyer or court that issued the judgment. Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 11, "utterance": "and where will I know which court will be the ruling?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "6", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "7", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "Information about the suspension order will tell you the name of the court and the court's index number for the judgment. The DMV cannot remove the suspension without court proof." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 13, "utterance": "and if not If not, which court to contact?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 14, "utterance": "You can call the New York State DMV Office of Insurance Services. See Contact us" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 15, "utterance": "and in which cases will the license be suspended?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 16, "utterance": "The license and registrations will be suspended if the person fails to pay or fails to comply with a judgment of more than $ 1,000 and the failure is related to a car accident, collision or crash causing property damage, personal injury or death." } ]
bf56c72c793534c229f7145859362aba
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Do I have to get insurance to register my vehicle?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "25", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, you have to. DMV requires auto liability insurance to be able to register a vehicle in New York." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "47", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "I have a vehicle registered in New York, where should I get the insurance." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "48", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "for vehicles registered in New York, you have to get a New York State auto liability insurance coverage." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I have another question for you about liability insurance coverage.. Is out-of-state insurance valid for a New York-registered vehicle?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "I am not sorry to inform you that it is not acceptable" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "7", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "8", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 7, "utterance": "and there is no coverage outside of the state of new york?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "7", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "8", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "no, the reality is that we will never accept out-of-state insurance coverage of any kind for a vehicle registered in New York. we are sorry" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 9, "utterance": "is that someone told me that if possible. Can I get insurance out of state and keep my vehicle registered in New York?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "13", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "No. If you replace your New York State insurance coverage with out-of-state insurance, your valid insurance coverage will expire. We will suspend your registration and we may suspend your driver's license." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 11, "utterance": "and If I choose to replace my New York State insurance coverage with out-of-state insurance..." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "We will take action against your New York State registration and driver's license, even if you move from New York. sThis may affect your ability to have a driver's license in your new state...." } ]
59f4e47179eadbd1cc2af593e4fdc013
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I need to know if I have to get insurance to register my vehicle." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "25", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, this is a requirement to register a vehicle in New York, you have to have auto liability insurance." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "41", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Will the DMV accept a fax of my Insurance identification card?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "44", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes, but make sure it's clearly legible. If the DMV barcode reader can't scan the barcode your card will be rejected." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "29", "doc_id": "Provide proof of insurance#1_0" } ], "role": "user", "turn_id": 5, "utterance": "Also, do you know about providing proof of insurance? Why am I not able to show proof by phone or at a DMV office?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "30", "doc_id": "Provide proof of insurance#1_0" } ], "role": "agent", "turn_id": 6, "utterance": "Did your insurance company not verify your information?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "30", "doc_id": "Provide proof of insurance#1_0" } ], "role": "user", "turn_id": 7, "utterance": "No, they confirmed my insurance information." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "32", "doc_id": "Provide proof of insurance#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "Do you have a myDMV account?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "32", "doc_id": "Provide proof of insurance#1_0" } ], "role": "user", "turn_id": 9, "utterance": "Yes, I have a MyDMV account." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "33", "doc_id": "Provide proof of insurance#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "That is great, you will be able to order and immediately download your driving record abstract." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Provide proof of insurance#1_0" } ], "role": "user", "turn_id": 11, "utterance": "How long will it take to get updated records?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Provide proof of insurance#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "It will take around 48 hours for your records to be updated." } ]
a83eb162a4fb731ae533c0940fa9a10d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "In order for me to register my vehicle, do I have to have an insurance policy in place on that vehicle" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "25", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "For you to register a vehicle in New York, it is a requirement of the DMV that you have auto liability insuranc " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "38", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "I have a question in relation to my vehicle registration application. Does my name on that application form have to match my Insurance Identification Card" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes, your name as it appears on your insurance card must match the name that appears on your vehicle registration application" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I just remembered I wanted to ask about obtaining out-of-state insurance. Am I able to get insurance from a company in a neighboring state and keep my car registered in New York?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "do not" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Have you replaced your New York State insurance coverage with out-of-state insurance?" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 8, "utterance": "do not" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "22", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 10, "utterance": "I registered my vehicle out of state, and then received a letter from the DMV about an insurance lapse in the vehicle. What I can do?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "23", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "Send us a copy of your out-of-state record in your name along with a copy of your out-of-state insurance if available" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 12, "utterance": "What happens if my valid insurance coverage expires?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "We will take action against your New York State registration and driver's license, even if you move from New York. This can affect your ability to have a driver's license in your new state." } ]
3411e7a7263f303b13594c29beb102c0
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "1", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Do I need insurance to register my car?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "3", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes. New York law requires that you have auto liability insurance coverage." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What happens if I forget to maintain my insurance?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Unfortunately you will be without registration and without a driver's license because the DMV will suspend both." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "9", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I'm curious if you know if I can get out-of-state insurance while keeping my car registered in New York?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "No" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "11", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 7, "utterance": "I need more information" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "12", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "13", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 8, "utterance": " your valid insurance coverage will lapse. We will suspend your registration and may suspend your driver license" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 9, "utterance": "What other measures will they take?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Moving out of New York State#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 10, "utterance": " We will take actions against your New York State registration and driver license even if you move out of New York. This can affect your ability to have a driver license in your new state ." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "4", "doc_id": "Moving out of New York State#3_0" } ], "role": "user", "turn_id": 11, "utterance": "Is out-of-state insurance acceptable for a vehicle registered in New York?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "Moving out of New York State#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "No." } ]
9f8be5fddaf4d6d63e26152fdac5621d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hey, do I need an insurance to register a vehicle? If so, what are the New York State Insurance requirements." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "25", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "Yes, the DMV requires auto liability insurance to register a vehicle in New York .\n" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "38", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "Okey, I have a bit of a problem: I have a different name on both my vehicle registration application and my Insurance Identification Card, do they have to be the same or that woudn't be a problem?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "Yes, that's a problem. Your insurance cards and vehicles must have the same name." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "26", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 5, "utterance": "I'll sort that out then. I want to know what sort of proof will I receive after getting the insurance?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "27", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Your insurance company will issue a proof of insurance in two ways: \n1) They will either give you to original NY state Insurance Cards or provide you with acces to your digital electronic NY State Insurance.\n2) They will send an electronic notice of insurance coverage to the DMV." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Pay insurance lapse civil penalty#1_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "role": "user", "turn_id": 7, "utterance": "excellent explanations now I have a question can I pay by mail?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Pay insurance lapse civil penalty#1_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "Follow the instructions in your suspension order. Send the bottom of the order along with a certified check, personal check, or money order made payable to the Motor Vehicle Commissioner for the fine" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "38", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "role": "user", "turn_id": 9, "utterance": "and how much should i pay if my insurance term is 90 days?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "39", "doc_id": "Pay insurance lapse civil penalty#1_0" }, { "label": "solution", "id_sp": "40", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "If your insurance term is 90 days, you can pay a total fine of $ 900 $ 8 per day for the first 30 days = $ 240; plus $ 10 per day for 31 days at 60 = $ 300; plus $ 12 per day on days 61 - 90 = $ 360 and not delivering your dishes; or you must turn in your plates and complete a 90 day registration suspension" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "42", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "role": "user", "turn_id": 11, "utterance": "Could you tell me what is the main theme?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "43", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "the topic is about Insurance" } ]
ba5a07da86d9620399870c96c4d96b79
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "45", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Hello, good morning. I recently moved here to New York and I want to get an Insurance for my new car. I was hoping you could help me with the requirements, and also telling me if my out of state insurance document would work?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "For the requirements you just need your ID, your car, and the minimum wave coverage which is $10000, go to a DMV and you can begin your process. \nRegarding out of states documents: No. We will NEVER accept out of states insurance documents/coverages" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 3, "utterance": "But what can I do with my insurance from another state?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "46", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "If your coverage time haven't lapse you can still use it there. Whenever you go to a different state, that you have an insurance in, DMV will cover you there. So, if you ever go back to that state your insurance will still work. " }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "16", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Can a person who has an unsatisfied judgment against them have their driver license and all of their registrations suspended by the DMV?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "17", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "18", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "Yes.The DMV will suspend the license and registrations if the person fails to pay or satisfy a judgment of more than $ 1,000 and the judgment is related to a motor vehicle accident , collision or crash which causes property damage , bodily injury or death" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 7, "utterance": "How do I get an unsatisfied judgment against another motorist?" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "14", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 8, "utterance": "you have an unsatisfied judgment against a motorist as a result of a car accident, collision or crash" }, { "da": "response_negative", "references": [ { "label": "precondition", "id_sp": "14", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 9, "utterance": "To get an unsatisfied judgment against a motorist as a result of a motor vehicle accident , collision or crash" }, { "da": "respond_no_solution", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 10, "utterance": "Unfortunately, no relevant information is found." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "10", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "user", "turn_id": 11, "utterance": "If I don't know which court to contact" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "11", "doc_id": "Unsatisfied Judgments#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Unsatisfied Judgments#3_0" } ], "role": "agent", "turn_id": 12, "utterance": "you can call the NY State DMV Insurance Services Bureau. See Contact us " } ]
1bb7427392a8fba809a439522b94fe5d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "1", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "or can i register without one?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "2", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "yes" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "3", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "no" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "3", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 4, "utterance": "Could i use other than New York State issued automobile liability insurance coverage?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "No you could not and you need to maintain the coverage to avoid suspension of your vehicle registration and driver license by the DMV." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "39", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "40", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 6, "utterance": "Is it compulsory that the name on the insurance card and vehicle registration application must be similar?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "39", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "40", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Yes. It must be similar." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 8, "utterance": "Why would the DMV suspend my driving license if i am unable to maintain my insurance coverage?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "5", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "It is up to the DMV. The DMV may or may not suspend both the vehicle registration and driving license when you are unable to maintain the coverage." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "7", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "8", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 10, "utterance": "What is the minimum amount of liability coverage for a single accident?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "7", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "8", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "9", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "It is $ 10,000 for a single accident." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "41", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 12, "utterance": "Can i just sent copies or fax my Insurance Identification Card?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "43", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "Yes but please make sure the barcode on the document is clear because the DMV will not accept a card that the DMV barcode reader could not read." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "38", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 14, "utterance": "What if the name on my vehicle registration application and Insurance Identification Card does not match?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "39", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "40", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 15, "utterance": "You could not proceed with the registration." } ]
b896fe8ede16f786c150e795db26341d
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I was just wondering if i need insurance to register my vehicle?\n" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "yes, the DMV requires you to have insurance in order to register your vehicle." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "26", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 3, "utterance": "would you like me to tell you some more information?" }, { "da": "response_positive", "references": [ { "label": "precondition", "id_sp": "26", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 4, "utterance": "Yes, please" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "27", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "28", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "29", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 5, "utterance": "sure. When you get insurance there are 2 ways that your insurance company will provide you with in order to provide you with proof that your insurance has been accepted.\nIt will either give you 2 original NY State Insurance ID Cards or provide you with access to an electronic version of your NY State Insurance ID Card" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "41", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 6, "utterance": "Will the DMV accept a copy of my insurance ID card?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "43", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "44", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 7, "utterance": "Yes, however, the card will not be accepted by the DMV if there are issues with the barcode reader being unable to scan or read the barcode." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "33", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "34", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "35", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 8, "utterance": "When do I need to register my vehicle?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "33", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "34", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "35", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 9, "utterance": "You must register it within 180 days once your insurance ID card has been accepted" }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "2", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 10, "utterance": "so, i must get insurance in order to register my vehicle?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "2", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 11, "utterance": "yes" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "38", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 12, "utterance": "does the name on my application form and my insurance ID card need to be the same?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "39", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "40", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 13, "utterance": "yes\n" }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "47", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "user", "turn_id": 14, "utterance": "Do I have to get my insurance from New York? Do you accept out-of-state insurance?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "48", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "49", "doc_id": "New York State Insurance Requirements#3_0" }, { "label": "solution", "id_sp": "50", "doc_id": "New York State Insurance Requirements#3_0" } ], "role": "agent", "turn_id": 15, "utterance": "No, we do not accept out-of-state insurance. The insurance must be from New York " } ]
8e495da61fcf12a4fc93804ec2a6054a
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "13", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "user", "turn_id": 1, "utterance": "Tell me about county taxes and supplemental fees" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "14", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "15", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "16", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "This are taxes that all residents of New York City and several counties in New York must pay for the registration of a commercial vehicle or the renewal of any commercial vehicle registration. These taxes are collected by the DMV for the city and the counties." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "30", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "32", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "33", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What about the supplemental MCTD fee for taxis?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "30", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "32", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "33", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "In the case of a passenger vehicle like a taxi, the supplemental MCTD fee is $50 for two years. All registrants for TC vehicles must pay the tax," }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Replace a title certificate#1_0" } ], "role": "user", "turn_id": 5, "utterance": "Where will a title certificate be replaced online and mailed to?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "42", "doc_id": "Replace a title certificate#1_0" } ], "role": "agent", "turn_id": 6, "utterance": "To the address on file. You can replace them online." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "63", "doc_id": "Replace a title certificate#1_0" } ], "role": "user", "turn_id": 7, "utterance": "So i can do it at the DMV also?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "64", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "65", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "67", "doc_id": "Replace a title certificate#1_0" } ], "role": "agent", "turn_id": 8, "utterance": "Yes but the fastest way to do it is online." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "68", "doc_id": "Replace a title certificate#1_0" } ], "role": "user", "turn_id": 9, "utterance": "How do I apply for a title only?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "69", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "70", "doc_id": "Replace a title certificate#1_0" } ], "role": "agent", "turn_id": 10, "utterance": "Use the PDF file and follow instructions carefully." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "41", "doc_id": "Replace a title certificate#1_0" } ], "role": "user", "turn_id": 11, "utterance": "Can I have them forwarded to a new address?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "40", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "41", "doc_id": "Replace a title certificate#1_0" } ], "role": "agent", "turn_id": 12, "utterance": "There is no guarantee the DMV will forward them. Please contact them with updated info." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "3", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "4", "doc_id": "Replace a title certificate#1_0" } ], "role": "user", "turn_id": 13, "utterance": "Where are certificates printed?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "3", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "4", "doc_id": "Replace a title certificate#1_0" } ], "role": "agent", "turn_id": 14, "utterance": "In a secure facility in Albany." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "36", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "37", "doc_id": "Replace a title certificate#1_0" } ], "role": "user", "turn_id": 15, "utterance": "Can I change the address online?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "36", "doc_id": "Replace a title certificate#1_0" }, { "label": "solution", "id_sp": "37", "doc_id": "Replace a title certificate#1_0" } ], "role": "agent", "turn_id": 16, "utterance": "No, you have to contact the Title Service Bureau." } ]
a5db2557943d07b41b5f516ae90d6269
dmv
[ { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "1", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "user", "turn_id": 1, "utterance": "I need help to determine the fees of my commercial vehicle." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "2", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "agent", "turn_id": 2, "utterance": "To determine the correct fee you have to use both the registration fee and county use tax charts." }, { "da": "query_condition", "references": [ { "label": "precondition", "id_sp": "23", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "user", "turn_id": 3, "utterance": "What fees apply if my vehicle is registered in Manhattan, New York." }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "24", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "25", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "label": "solution", "id_sp": "26", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "role": "agent", "turn_id": 4, "utterance": "For the renewal or original registration of all passenger vehicles, the vehicle use tax is 80$ for 2 years and for livery and for-hire vehicles in these registration classes, the fee is 400$ for 1 year." }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "28", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "label": "solution", "id_sp": "31", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "label": "solution", "id_sp": "32", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "role": "user", "turn_id": 5, "utterance": "Okay, that's it. Now, let's talk about renewal. Would I get this money back as soon as I return my plates?" }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "28", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "label": "solution", "id_sp": "31", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "label": "solution", "id_sp": "32", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "role": "agent", "turn_id": 6, "utterance": "When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund. If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks. " }, { "da": "query_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "label": "solution", "id_sp": "11", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "label": "solution", "id_sp": "12", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "role": "user", "turn_id": 7, "utterance": "What was the form that would indicate if I am eligible for the refund? " }, { "da": "respond_solution", "references": [ { "label": "solution", "id_sp": "10", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" },