mattbit/tweet-sentiment-airlines · Datasets at Hugging Face

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@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?	0
@USAirways nope not yet...	0
@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.	0
@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.	0
“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore	0
@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on	0
@USAirways TYVM USAir, Happy Night@ <3	2
@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow	0
@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!	0
@United has time to respond to everyone else's complaints but not mine. You just lost a customer	0
@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers	0
@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?	0
@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?	0
@AmericanAir I know. Just a little cold weather humor. :)	1
@USAirways link didn't work via Mobil.	0
@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?	1
@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology	0
@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?	0
@virginamerica What is your phone number. I can't find who to call about a flight reservation.	0
@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!	1
@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue	0
@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6	1
@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.	0
@united I have sent a message with a bag tag. Have you looked?	0
@JetBlue Perhaps you need to start recruiting @msbgu ;)	1
@united thanks, that would be awesome.	2
@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.	0
@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.	0
@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada	0
@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.	0
@united thanks	2
@SouthwestAir ok thank you i hope so too	2
@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!	0
@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.	0
@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.	0
@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17	0
@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?	1
@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.	0
@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?	1
@AmericanAir not helpful	0
@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel	1
@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap	0
@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!	0
@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?	1
@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me	1
@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense	0
@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?	0
@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly	0
@SouthwestAir It was never really "lost" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!	0
@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots	0
@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.	0
@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR	0
@JetBlue You already Cancelled Flightled the one b4 us to DCA	0
@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude	0
@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY	1
@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.	0
@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.	0
@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?	1
@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh	0
@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????	0
@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph	1
@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating	0
@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔	0
@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?	0
@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"?	0
@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer	0
@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?	0
@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever	0
@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?	0
@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter	0
@united yes when I landed.	1
@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.	0
@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?	0
@AmericanAir extra night we have to stay in San Juan now. How can I check on that?	0
@USAirways it was customer service like I have never seen before! Kudos to your organization.	2
@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS	0
@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee	2
@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!	1
@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!	1
@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on	0
@united thanks again for your concern. I will contact customer care upon our return from Australia.	1
@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays	0
@USAirways Is your refund system down?	1
@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!	2
@united i need help but in spanish	0
@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.	0
@united yall should probably work on that.	1
@united stuck on Tarmac for the last hour. Can I have a beer?	0
@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?	0
@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.	0
@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.	0
@united nawww. United is my fave airline.	2
@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable.	0
@united follow me please this airline is beautifull ♥	2
@AmericanAir I did	1
@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!	0
@USAirways how can i get ahold of a reservations supervisor?	1
@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.	0
@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE	0
@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?	0

@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?

0

@USAirways nope not yet...

0

@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.

0

@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.

0

“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore

0

@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on

0

@USAirways TYVM USAir, Happy Night@ <3

2

@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow

0

@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!

0

@United has time to respond to everyone else's complaints but not mine. You just lost a customer

0

@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers

0

@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?

0

@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?

0

@AmericanAir I know. Just a little cold weather humor. :)

1

@USAirways link didn't work via Mobil.

0

@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?

1

@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology

0

@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?

0

@virginamerica What is your phone number. I can't find who to call about a flight reservation.

0

@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!

1

@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue

0

@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6

1

@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.

0

@united I have sent a message with a bag tag. Have you looked?

0

@JetBlue Perhaps you need to start recruiting @msbgu ;)

1

@united thanks, that would be awesome.

2

@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.

0

@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.

0

@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada

0

@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.

0

@united thanks

2

@SouthwestAir ok thank you i hope so too

2

@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!

0

@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.

0

@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.

0

@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17

0

@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?

1

@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.

0

@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?

1

@AmericanAir not helpful

0

@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel

1

@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap

0

@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!

0

@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?

1

@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me

1

@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense

0

@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?

0

@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly

0

@SouthwestAir It was never really "lost" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!

0

@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots

0

@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.

0

@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR

0

@JetBlue You already Cancelled Flightled the one b4 us to DCA

0

@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude

0

@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY

1

@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.

0

@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.

0

@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?

1

@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh

0

@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????

0

@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph

1

@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating

0

@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔

0

@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?

0

@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"?

0

@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer

0

@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?

0

@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever

0

@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?

0

@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter

0

@united yes when I landed.

1

@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.

0

@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?

0

@AmericanAir extra night we have to stay in San Juan now. How can I check on that?

0

@USAirways it was customer service like I have never seen before! Kudos to your organization.

2

@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS

0

@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee

2

@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!

1

@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!

1

@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on

0

@united thanks again for your concern. I will contact customer care upon our return from Australia.

1

@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays

0

@USAirways Is your refund system down?

1

@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!

2

@united i need help but in spanish

0

@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.

0

@united yall should probably work on that.

1

@united stuck on Tarmac for the last hour. Can I have a beer?

0

@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?

0

@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.

0

@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.

0

@united nawww. United is my fave airline.

2

@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable.

0

@united follow me please this airline is beautifull ♥

2

@AmericanAir I did

1

@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!

0

@USAirways how can i get ahold of a reservations supervisor?

1

@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.

0

@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE

0

@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?

0

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