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kaenova

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hotel-sentiment

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the rooms are much smaller than what you see on the website

no windows claustrophobic place even in superior rooms at least mine we were going to stay twice at this hotel i think they got upset because i did not like at all lack of windows in a not cheap category bad tretament and service terrible room service taste of plastic very expensive awful foo seriously noise a lot of noise seems like a dance club soundproff rooms always they throw parties whatever they call and loud music in sunday lunch when we were there trying to rest pointing out i sent like three e mails in advice alerting for that matter silence sleep rest we were in the floor i think they got upset because i cancelled my last reservation got to me asking why i cancelled in here guess what they made up a ridiculous story smoking alert in our room it was a total lie nobody called asking what supposedly was happening three or for men including some sort of manager knocked our door like the police knocking the door of a criminal it was the most embarassing and terrifying situation in hotels all over the world been to corsica star hotel boutique cyprus turkey greece iceland like countries in my life never similar i could imagine in a hotel in my worst nightmares i was in my underwear and they insisted to come in the room they came nothing they threw us out of the hotel i payed for another night at apex where i use to stay when in london many many times they were shocked in seeing me crying and scared tried to help all ways i can really describe threat from another guy as we left the hotel immediately they literally threw us out i returned to a sort of manager who said was going to call the police to take us away what we were in panic leaving this place nobody refund us initially a guy who were with the bunch intimidating kicking our door agreed in refunding that night

the tap water smells and tastes like something died in their water tank the toilet seat was broken the in room safe didn t work and i waited hours for a technician to fix it prior to the stay the reservations people delivered a last minute surprise telling me the day before departure that one of the dates i had confirmed i wanted was not available however it was available on booking com asked to check out at pm rather than due to my meeting schedule and they said no

the breakfast was serving until a m we arrived t a m and although we paid the full price for the breakfast there was limited choice and quantity

location and decent price

it s a really lovely hotel with really lovely staff breakfast was

decor on entry beautiful staff very helpful food excellent room was lovely front view so that was lovely location excellent great hotel great experience

nice and helpful staff welcoming reception nice room size good location in a nice neighborhood with metro and bus stations few mins away

reception staff were not very clear and unhelpful to bother to explain attitude problem they did not feel it necessary to be polite we would not go to that hotel again on our next visit to paris

the room is terribly run down my family has stayed at the russell hotel since the war and i have known it since the s i ve never seen it look so drab assume it is cost cutting by a chain

for my stay in nobotel hotel before my euro trip with group freindly staff wifi availabe all room facilities availabe close to the train station

helpful staff good breakfast walking distance of piazza duomo clean facility

rooms claustrophobic too small

room was bright and had everything you need the interior was nice and towels were fresh every day if you like walking then the location is good as well there are very good eating places nearby overall hotel was nice and i would recommend it

excellent room very comfortable friendly helpful staff

the room was incredibly luxurious and clean the staff were friendly and attentive the location was brilliant a perfect hotel

breakfast view of the hotel

room size a bit small not big variety on breakfast

the acces to the private garden behind the hotel

expected a small room but got a beautiful large suite was well decorated confortable peaceful stay inbuilt tv in bath wifi and variety of tv shows we started to think day wasn t enough

very confortable modern high tech hotel awesome bed close to the oldstreet subway station

the stairs

quite standard hotel you can find same kind of hotel everywhere around europe cities so not so particular or spanish

convenient nice staff decent breakfast

i found small lumps of black plastic rubber in the water after we had already had tea and hot chocolate where we would have drunk some of these without noticing i was upset that this might not be good for us and i was unhappy with the lack of getting back to me about what it was and whether it would be sorted out also the window didn t close properly and there was scaffolding outside our second floor window with ladders below which meant the view was obscured but also anyone could potentially have climbed up the ladder to just outside our window

staff was very friendly location was excellent rooms were spacious for london standards good gym service was very good

very bad mattresses very thin walls so you hear everything in the other room small rooms

a comfortable and good value hotel ideal for the olympic park

no butter milk or mamalade on table at breakfast toast does not cook enough tired barmen at pm

stop the bloody constant alarm going off and oh my god let the potential customers know that there is construction happening at the hotel cant believe all the above compared to the expensive price at the same time diagraceful wifi as my g network would be far better than their silly snail like wifi disgraceful for them to also charge to use the swimming pool rating

can be little noisey at night

the bed was incredibly comfy it was a fantastic place to stay a real treat

the service and communication between staffs is quite bad kinda messy

unable to find any fault

the front office staff at the hotel were great helpful informative and very accommodating the staff were friendly cleaning staff were very polite and always greeted with a smile the hotel is in a great location easy access to metros stations

location and price was good

a good hotel a bit tired room bathroom facilities but clean a tea making facility a nice touch

every thing location and staff

staff are very friendly and willing to help also a lovely location with great facility s and lots to do in the surrounding area

no complaints with the standard of the hotel but be aware staying here is only really a viable option if arriving by public transport as parking anywhere near would be insanely expensive

easy to find using public transport close minute walk to the beach quiet area and short metro trip to the busier areas would definitely recommend

the double bed was small uncomfortable and not to the standard expected from your hotels

location bakery restaurant downstairs nice staff

room sizes a bit small but this can t be changed would think that very elderly guests would struggle with parts of the hotel

nice spacious room good breakfast great location near stephane dom parking costs euros per day unless you find parking on the streets nearby for euros i will definitely go back next time i m in viena good price

bed too high for short person with little legs and arthritic knees suggest wooden foot stool available on request no higher than inches foot stool in room was too high and soft had to step up on to coffee table books to get into bed bed was very comfortable

lack of light in room

breakfast on first day bacon ran out new batch was undercooked and not very hot limited choice of cereal and bread next day much improved more cereal yogurt and cooked tomatoes added

there was no mini bar in the room

the staff was absolutely incredible they were knowledgeable very helpful and super pleasant i ve stayed in many hotels this staff is the best by far

not a lot to be honest it was just an average hotel in london and i would not stay there again

health and safety poor fire alarm went off at midnight but nobody else in building to advise lucky no fire had made our exit down winding stairs from top room phoned contact numbers but no response

in spite of requesting with much advance an early check in i had to get ready for a conference there was no availability that was unfortunate but understandable if all the rooms were in fact full the night before however the hotel did not have any kind of bathroom facility where i could get changed let alone shower and i had to use the tiny freezing and not particularly clean toilets in the basement of the restaurant next door garfunkel s that was really not a great start for the trip

it was great no complaints sure they could have a parking lot lol but this is paris we parked the car down the street and had no problems

don t think there was anything we disliked

the outside patio area

staff very friendly and helpful very clean rooms lovely and warm royal albert hall a minute walk away

breakfast could be included at that price

the location of my room the shower area was to small

loved everything rooms were spacious beds were comfy the bathroom was lovely had our own tassimo and the tv had lots of channels

it wasn t super clean and i was expecting something a little more from a star but it was an amazing stay though the window in the bathroom made cold air enter from outside even when closed making the bathroom not so warm and the insonorization was not so good because i could hear all the city noise in the early morning

location to the theatre was excellent room extremely good and comfortable breakfast good although no fried eggs on offer

the reception desk often seemed very busy it was especially so at my check in time when there was only one person manning the desk with a queue of waiting however i mentioned that this had been a bad start to my experience at the hotel and the receptionist kindly upgraded me to have a free breakfast as an apology

very good bed and cushions nice burger restaurant and very good business facilities

location for pancras eurostar train

very helpful countet staff help us when we having issues with disneyland tickets we purchased

people working in the restaurant were really stressfull rooms are really basic could be cleaner too expansive it is not like a stars hotel

no obvious bar at the hotel and queen rooms were bit cramped

overall excellent

super confortable bed big great view ginormous room nice setting

great staff and very clean and modern

ended up with food poisoning put a rather damp end to our stay

good service great breakfast

location staff breakfast ok

the staff were super helpful and a fabulous quiet location close to the main art galleries airport bus stop and trams

we had a great time the hotel had great condition and very clean will definitely go again

i liked but parking shouldn t it be free considering we paid for stay

for me the problem was the mattress being so soft plus the room too hot that i slept very badly

great hotel unique and very cool location was great as easy to get to the metro so well connected

the garden view room is extremely noisy in the morning afternoon times due to the close proximity of the shooting field you would hear every single bullet from different weapons like if it was next to your room

location was fantastic and our room had a view of the eiffel tower in the distance so we were happy not a but very clean and staff lovely and helpful would definitely stay there again

quality rooms and fixtures very modern and a little quirky reception is a bit of a menagerie which was nice different this hotel is not far from the center just a short walk mins for us to the metro and champ elysees comfortable sleep

location and waterside views

efficiency of staff room large and well appointed

great and very helpful staff comfortable bed

nice room very good breakfast good location

nice quiet location slightly off the main road opposite a green still within walking distance of public transport hyde park and notting hill

may scare some restaurant license to serve alcohol was pending thus none across hotel bring your own

fantastic room loved the lighting the comfy bed and the excellent use of space the breakfast was great and the public rooms are amazing

there wasn t any service on the terrace it would have been nice to have drinks there after dinner

there s nothing i didn t really like there is a few things that could be improved but nothing major

location very good reception area well maintained and staff helpful

the interior design was beautiful

food offer in the evenings limited room service only during our visit a bar menu would be a good addition

cleanliness night time light view from floor room was amazing and closeness to victoria railway station

sensational breakfast good sleep in silent room

great location for business users and tourists who know how to read a tube map for london the price was great value and very friendly staff

i feel deceived by the room description of the classical double rooms on booking com which is these spacious and individually furnished rooms come with a minibar a tv and a private bathroom my room was cramped and i had to move sideways to get to the bathroom and to the desk and i challenge anyone to sit two people comfortable in the two chairs i had not booked if the description had been correct

comfortable hotel and great value for money overall a very nice experience

there is no ebglish channel on tv checking in time too late they should be flexible a bit if the room is ready they should check the guests in rather let them wait it s over priced for what what it is